Intermec CN50 User Manual

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Mobile Computer

For Windows Mobile 6.1

User’s Manual

Intermec Technologies Corporation

Worldwide Headquarters 6001 36th Ave.W. Everett, WA 98203 U.S.A.

www.intermec.com

The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec Technologies Corporation.

Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation.

The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar, dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license), Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower, Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares, and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation.

There are U.S. and foreign patents as well as U.S. and foreign patents pending.

Wi-Fi is a registered certification mark of the Wi-Fi Alliance.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and/or other countries.

Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.

This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (www.openssl.org).

This product includes cryptographic software written by Eric Young (EAY@cryptsoft.com).

This product uses Regex++, Index software during its operational phases. The owner of Regex++ has granted use of the software to anyone provided such use is accompanied by the following copyright and permission notice:

Regex++, Index. (Version 3.31, 16th Dec 2001) Copyright © 1998-2001 Dr John Maddock Permission to use, copy, modify, distribute and sell this software and its documentation for any purpose is hereby granted without fee, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation. Dr John Maddock makes no representations about the suitability of this software for any purpose. It is provided “as is” without express or implied warranty.

ii CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

Document Change Record

This page records changes to this document. The document was originally released as Revision 001.

Version Number

004 10/2010 Revised to support new software enhancements and

003 4/2010 Added new CDMA radio activation procedures.

002 2/2010 Revised to support the new EA11 imager, 2.5G

Date Description of Change

Korean product certification.

GPRS/EDGE radio, and increased RAM memory.

CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual iii

iv CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

Contents

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xii

Service Location Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Patent Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv

Using the CN50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Introducing the CN50 Mobile Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Changing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Maximizing Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Understanding the Battery Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Checking the Battery Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Contents

Using the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Using the Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Using the Color-Coded Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Capitalizing Characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Entering Characters on the Numeric Keypads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Adjusting the Volume of the CN50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Using the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Configuring the Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Using the Stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Understanding the Screen Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Calibrating the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Aligning the Touch Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Rotating the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Understanding the Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Using the Imager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Understanding Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual v

Contents

Reading Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Capturing Signatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Capturing Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using the Color Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Zooming On an Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Taking a Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Switching to Video Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Saving Picture Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Installing a microSD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Enabling the Integrated GPS on the CN50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using the GPSID Installed on the CN50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Improving GPS Performance on the CN50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Connecting and Configuring the CN50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Configuring the CN50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Managing the CN50 With SmartSystems Foundation . . . . . . . . . . . . . . . . . . . . . . . 28

Using Intermec Settings Directly On the CN50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Hiding Menu Items in Intermec Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Connecting to a PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Establishing an ActiveSync partnership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Connecting to Your Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Connecting the CN50 Using 802.11 Radio Communications . . . . . . . . . . . . . . . . 33

Connecting the CN50 Using Bluetooth Communications . . . . . . . . . . . . . . . . . . . 34

Connecting the CN50 to a Wireless Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Connecting the CN50 Using Ethernet Communications . . . . . . . . . . . . . . . . . . . .38

Connecting the CN50 Using USB Communications . . . . . . . . . . . . . . . . . . . . . . . . 38

Managing Network Connections With iConnect. . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Configuring Wireless Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Choosing Between Microsoft and Funk Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Loading a Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Disabling Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Configuring the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Turning On the Phone Using the Wireless Manager . . . . . . . . . . . . . . . . . . . . . . . . . 55

Activating the CDMA Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Values Required for CDMA Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Starting the Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

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Activating the CN50 on Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Activating the CN50 on Verizon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Activating the UMTS Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Making a Phone Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Connecting to an ISP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Connecting to a Network With a VPN Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Developing and Installing Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Developing Applications for the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Packaging Your Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Choosing a Target Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Installing Applications on the CN50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Installing Applications Using SmartSystems Foundation Console. . . . . . . . . . . .67

Installing Applications Using Microsoft ActiveSync. . . . . . . . . . . . . . . . . . . . . . . . .67

Installing Applications Using a Scan-to-Connect Bar Code . . . . . . . . . . . . . . . . . .68

Installing Applications Using a MicroSD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Updating the System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Updating Multiple Computers Using SmartSystems Console . . . . . . . . . . . . . . . . 69

Updating Individual Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Contents

Troubleshooting and Maintaining the CN50. . . . . . . . . . . . . . . . . . . . . . . . . 73

Calling Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Finding Your Configuration Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Finding Your Software and Firmware Version Numbers . . . . . . . . . . . . . . . . . . . . .74

Troubleshooting the CN50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Resetting the CN50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Warm Booting the CN50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Cold Booting the CN50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Clean Booting the CN50. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Cleaning the CN50. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual vii

Contents

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Physical and Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

CN50 Physical Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Power and Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Touch Screen Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Keypad Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Bar Code Symbologies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

CN50 Imager Reading Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

EA21 Area Imager Minimum Reading Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

EA21 Area Imager Typical Reading Distances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

EA11 Area Imager Minimum Reading Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

EA11 Area Imager Typical Reading Distances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

CN50 Docking Connector Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Battery (AB24, AB25) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

AC Power Adapter (AE37). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Quad Battery Charger (AC21) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Single Dock (AD27) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Multidock (AD24) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Charge-Only Multidock (AD23) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Vehicle Docks (AV6 and AV9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Magnetic Stripe Reader (AR9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Default Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Symbology Option Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Imager Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Decode Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Communication Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Bluetooth Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

802.11 Radio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Ethernet Adapter Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Certificates Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Ethernet Adapter IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

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Contents

Device Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Keypads and Keystrokes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Standard Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Imager Configuration Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Imager Configuration Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Basic Configuration Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Imager Predefined Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Symbology Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual ix

x CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

Before You Begin

This section provides you with safety information, technical support information, and sources for additional product information.

Safety Information

Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.

This section explains how to identify and understand warnings, cautions, and notes that are in this document.

A warning alerts you of an operating procedure, practice, condition, or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment.

A caution alerts you to an operating procedure, practice, condition, or statement that must be strictly observed to prevent equipment damage or destruction, or corruption or loss of data.

Before You Begin

Note: Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances.

Global Services and Support

Warranty Information

To understand the warranty for your Intermec product, visit the Intermec web site at www.intermec.com and click Support > Returns and Repairs > Warranty.

Disclaimer of warranties: The sample code included in this document is presented for reference only. The code does not necessarily represent complete, tested programs. The code is provided “as is with all faults.” All warranties are expressly disclaimed, including the implied warranties of merchantability and fitness for a particular purpose.

CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual xi

Before You Begin

Web Support

Visit the Intermec web site at www.intermec.com to download our current manuals (in PDF).

Visit the Intermec technical knowledge base (Knowledge Central) at

www.intermec.com and click Support > Knowledge Central to

review technical information or to request technical support for your Intermec product.

Telephone Support

In the U.S.A. and Canada, call 1-800-755-5505.

Outside the U.S.A. and Canada, contact your local Intermec representative. To search for your local representative, from the Intermec web site, click About Us > Contact Us.

Service Location Support

For the most current listing of service locations, click Support >Returns and Repairs > Repair Locations.

For technical support in South Korea, use the after service locations listed below:

AWOO Systems

102-1304 SK Ventium 522 Dangjung-dong Gunpo-si, Gyeonggi-do Korea, South 435-776 Contact: Mr. Sinbum Kang Telephone: +82-31-436-1191 Email: mjyun@awoo.co.kr

IN Information System PTD LTD

6th Floor Daegu Venture Center Bldg 95 Shinchun 3 Dong Donggu, Daegu City, Korea E-mail: jmyou@idif.co.kr or korlim@gw.idif.co.kr

Who Should Read This Manual

This manual is written for the person who is responsible for installing, configuring, and maintaining the CN50 Mobile Computer.

xii CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

This manual provides you with information about the features of the CN50, and how to install, configure, operate, maintain, and troubleshoot it.

Before you work with the CN50, you should be familiar with your network and general networking terms, such as IP address.

Patent Information

Product is covered by one or more of the following patents:

4882476; 4894523; 4953113; 4961043; 4970379; 4988852; 5019699; 5021642; 5038024; 5081343; 5095197; 5144119; 5144121; 5182441; 5187355; 5187356; 5195183; 5216233; 5216550; 5195183; 5195183; 5218191; 5227614; 5233172; 5241488; 5243602; 5258606; 5278487; 5288985; 5308966; 5322991; 5331136; 5331580; 5342210; 5349678; 5359185; 5371858; 5373478; 5389770; 5397885; 5410141; 5414251; 5416463; 5442167; 5464972; 5468947; 5468950; 5477044; 5486689; 5488575; 5500516; 5502297; 5504367; 5508599; 5514858; 5530619; 5534684; 5536924; 5539191; 5541419; 5548108; 5550362; 5550364; 5565669; 5567925; 5568645; 5572007; 5576529; 5592512; 5594230; 5598007; 5608578; 5616909; 5619027; 5627360; 5640001; 5657317; 5659431; 5671436; 5672860; 5684290; 5719678; 5729003; 5742041; 5761219; 5764798; 5777308; 5777309; 5777310; 5786583; 5793604; 5798509; 5798513; 5804805; 5805807; 5811776; 5811777; 5818027; 5821523; 5828052; 5831819; 5834753; 5834749; 5837987; 5841121; 5842070; 5844222; 5854478; 5862267; 5869840; 5873070; 5877486; 5878395; 5883492; 5883493; 5886338; 5889386; 5892971; 5895906; 5898162; 5902987; 5902988; 5912452; 5923022; 5936224; 5949056; 5969321; 5969326; 5969328; 5979768; 5986435; 5987192; 5987499; 5992750; 6003775; 6012640; 6016960; 6018597; 6024289; 6034379; 6036093; 6039252; 6064763; 6075340; 6095422; 6097839; 6102289; 6102295; 6109528; 6119941; 6128414; 6138915; 6149061; 6149063; 6152370; 6155490; 6158661; 6164542; 6164545; 6173893; 6195053; 6234393; 6234395; 6244512; 6249008; 6328214; 6330975; 6345765; 6356949; 6367699; 6375075; 6375076; 6375344; 6431451; 6435411; 6484944; 6488209; 6497368; 6532152; 6538413; 6539422; 6621942; 6641046; 6681994; 6687403; 6688523; 6732930

There may be other U.S. and foreign patents pending.

xiv CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

Using the CN50

This chapter introduces the CN50 Mobile Computer with Windows configuration information to assist you in getting the most out of your computer. This chapter contains these topics:

• Introducing the CN50 Mobile Computer

• Using the Battery

• Using the Keypad

• Adjusting the Volume of the CN50

• Using the Screen

• Understanding the Status LEDs

• Using the Imager

• Using the Color Camera

• Installing a microSD Card

• Enabling the Integrated GPS on the CN50

Mobile® 6.1. It also contains hardware and software

Chapter 1 — Using the CN50

Introducing the CN50 Mobile Computer

The Intermec CN50 Mobile Computer is a small, sleek, and stylish mobile computer built on the Microsoft operating system. The CN50 uses dual ARM processors to provide high throughput and is the first mobile computer with the latest High Speed Uplink Packet Access (HSUPA). The CN50 is also the first voice-enabled mobile computer that can be changed from a CDMA network to a GSM/UMTS network and back to CDMA.

CN50 Mobile Computer

Windows® Mobile 6.1

Here are more great features of the CN50:

• A digital compass to enhance GPS navigation and improve

geotagging of captured images.

• An accelerometer that can automatically sense the angle of the

computer and rotate the display between portrait and landscape.

• The first 3 megapixel camera in a mobile computer.

• An area imager that supports reading bar codes, signature capture,

and Enhanced Mobile Document Imaging (eMDI).

The CN50 Mobile Computer with an IEEE 802.11b/g radio installed is Wi-Fi® certified for interoperability with other 802.11b/g wireless LAN devices.

2 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

Chapter 1 — Using the CN50

The CN50 is available with the following features:

• 3.75G UMTS/3.5G CDMA, 802.11b/g, and Bluetooth

• 2.5 GPRS/EDGE radio

• 256 MB DRAM, 512 MB Flash (approximately 350 MB free for user

applications)

• Customer-accessible micro-SD slot for removable memory cards

up to 32 GB

• Imaging options:

• EA21 area imager

• EA11 area imager

• GPS receiver

Use this manual to understand how to use the CN50 and other features and options available on it.

Note: For information about the Mobile applications installed on the CN50, see the online Help. For additional information about using Windows Mobile on the CN50, visit Intermec Knowledge Central at

www.intermec.com.

radio

Using the Battery

The CN50 uses an AB24 standard battery or an AB25 extended battery as its main power source. The standard battery has a 7.2 Watt hour capacity, and the extended battery has a 14.4 Watt hour capacity. Several factors determine the life of your battery, such as display brightness, display timeout, input devices, extreme temperatures, and your usage.

You should fully charge the battery before you use the CN50. When you change the battery, it will automatically go into a power off state and then cold boot.

The battery used in this device may present a fire or chemical burn hazard if it is mistreated. Do not disassemble it, heat it above 100°C (212°F) or incinerate it. Dispose of used batteries promptly. Keep away from children.

CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual 3

Chapter 1 — Using the CN50

Note: If the CN50 is not using external power and you remove the battery pack, the CN50 goes into a power off state.

Contact your Intermec representative for replacement batteries.

Charging the Battery

Make sure you fully charge the AB24 or AB25 battery before you use your CN50. You can charge the battery before or after you install it in the CN50. A fully discharged battery charges in approximately 4 (AB24) to 6 (AB25) hours.

Use the next table to understand how long it takes to charge your batteries in each of the CN50 charger or dock accessories.

Charging Times for CN50 Batteries

CN50 Charging Accessory AB24 Charging Time AB25 Charging Time

AD27 single dock charger 4 hours 6 hours

AC21 quad battery charger 4 hours 6 hours

AD23 charge-only multidock 4 hours 6 hours

AD24 Ethernet multidock 4 hours 6 hours

AE36 vehicle power adapter 4 hours 6 hours

AE37 AC adapter 4 hours 6 hours

The battery is fully charged when the battery status LED shows a steady green. For information on these accessories, see “Accessories”

on page 91.

To charge the battery:

• Insert the battery into a quad battery charger, a single dock, or a

multidock, or attach external power to the CN50 with the battery installed.

Changing the Battery

The CN50 resets when you remove the battery.

To change the battery:

1 Save your files and close any open applications.

4 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

Chapter 1 — Using the CN50

2 Shut down the CN50 by going to Start > Programs > Shut Down.

For more information, see “Warm Booting the CN50” on page

79.

3 If necessary, disconnect the handstrap from the top of the CN50.

4 Push forward on the battery release tab until the battery releases,

and then lift it away from the CN50.

5 Insert the bottom of a fully charged battery into the CN50, and

press down on the top until it clicks into place.

6 If necessary, replace the handstrap.

CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual 5

Chapter 1 — Using the CN50

Maximizing Battery Life

Batteries are chemical devices. If the batteries are left sitting on a shelf for long periods of time outside the CN50, the batteries slowly discharge, eventually to zero if left uncharged. The battery chemistry resists normal degradation if you store the battery in a charger as opposed to leaving the battery in a discharged state. See the following table for tips to maximize the life of your battery.

Battery Conservation Tips

When You Want To: Do This to Save Battery Power:

Operate the CN50 and the Low Battery status icon appears or the Battery light comes on.

Stop using the CN50 for 5 minutes or longer.

Store the CN50 for more than a day.

Store the battery outside the CN50.

Save your data and then Programs > Shut Down. After the CN50 shuts down, remove the battery and insert

another fully charged battery. Or, you can connect the CN50 to an external power source.

Make sure the low battery icon is not on the screen and that the Battery light is not

turned on. Press

If you are storing the CN50 for a few days, such as over the weekend, install the charged battery or attach the CN50 to a power source.

If you are storing the CN50 for longer, remove and charge the battery, then store both the battery and the CN50 in a cool location.

If the battery in storage is not used in several months, you should recharge the battery to keep it at its performance peak.

Store the batteries in a charger connected to power.

^ to suspend the CN50.

go to Start >

Understanding the Battery Status

A quick way to check the status of your battery is to look at the battery icon on the CN50 Status bar.

6 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

Battery Icon Status

Battery status LED

Icon Status

Battery is fully charged.

Battery has a medium charge. You should be able to work for several more hours before changing batteries.

Battery is low. You need to replace or charge the battery soon.

Battery is critically low. You need to replace or charge the battery now.

Battery is charging.

Checking the Battery Status

The easiest way to check the status of your battery is to look at the battery icon on the status bar of your CN50.

Location of the Battery Status LED

Chapter 1 — Using the CN50

The Battery Status LED above your CN50 display indicates the charging status of your battery

Understanding the Battery Status LED

CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual 7

LED State Description

Steady green when the CN50 is connected to external power

Blinking red The battery is low. CN50 goes into Suspend mode.

The battery is fully charged.

Charge or replace the battery.

Chapter 1 — Using the CN50

Esc

Enter

2 5 8 0

3 6

LED State Description

Steady red when the CN50 is connected to external power

Steady amber There is a battery error. The battery may be outside the

Off The CN50 is not on external power and the battery is

Using the Keypad

Use the following sections to understand how to use the keypad. For information on remapping the keypad, you can download the Device IDL Resource Kit from the Intermec web site at

www.intermec.com/idl.

The CN50 comes with either a numeric keypad or a QWERTY keypad. The QWERTY keypad is designed for applications that require primary input of alphabetic data. This keypad also provides special characters, numbers, symbols, and functions by pressing color-coded key sequences.

The numeric keypad is for applications that require mainly numeric data. This keypad also lets you enter special characters, including the alphabet, by pressing color-coded key sequences.

The battery is charging.

allowable charging temperature or you may need to replace the battery.

operating normally.

CN50 Numeric Keypad

8 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

CN50 QWERTY Keypad

Enter

Space

Esc

‘

sym

’

Using the Power Button

When you press and hold the Power button (^), you put the CN50 into suspend mode. In this lower power mode, the CN50 continues to supply power to all memory, but turns off power to most hardware such as the display. This power-saving feature is designed to prolong battery life.

Using the Color-Coded Keys

Each keypad provides color-coded keys to let you access additional characters, symbols, and functions printed on the keypad overlay. Once you understand how to use the color-coded keys and key sequences, you can access all of the additional features printed on the keypad overlay.

Chapter 1 — Using the CN50

There are two color-coded modifier keys on the numeric keypad: the orange

b key and the green c key. There is one orange b color-coded

modifier key on the QWERTY keypad.

Using the Color-Coded Keys

You Want to: Press: Example

Use an orange character or function printed above a key.

b key (LED turns on) and then

the key with the character or function printed above it.

Use a green character or function printed above a key.

CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual 9

c key (LED turns on) and then

the key with the character or function printed above it.

On the CN50 QWERTY keypad, press select the

b and then O to

! key.

On the CN50 numeric keypad, press

c and then # to select

the

o function.

Chapter 1 — Using the CN50

You Want to: Press: Example

Lock the green key to stay on.

Lock the orange key to stay on.

Unlock the green or orange key.

c once.

b twice.

b or c once. Press b or c once to unlock

Capitalizing Characters

You can capitalize characters individually, or you can type all capital letters by enabling Caps Lock.

To capitalize a single character:

• On the QWERTY keypad, press the

• On the numeric keypad, press the

Select the key with the letter you want to capitalize. Press to return to lowercase letters.

To enable Caps Lock:

• On the QWERTY keypad, press

disable the Caps Lock.

• On the numeric keypad, press

To disable Caps Lock:

On the CN50 numeric keypad, press

c once. The green LED

turns on and stays on.

On the CN50 QWERTY keypad, press orange LED turns on and stays

on.

the key. The LED turns off.

b twice. The

[ key, and the character.

c key, and then the 1 key.

1 again

b, then the [ key. Press b again to

c 1.

• On the QWERTY keypad, press the

• On the numeric keypad, press 1 again.

For information on how to enter specific characters with keystrokes, see Appendix C, “Keypads and Keystrokes” on page 99.

b key again.

Entering Characters on the Numeric Keypads

To enter letters on the numeric keypad, you need to press the c key and the number key as many times as necessary to access the letter you need since each number key has one to four letters or functions.

10 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

To type a lower case Z:

Chapter 1 — Using the CN50

• Press

c9999.

Adjusting the Volume of the CN50

You can adjust the computer volume for your needs and your environment. The volume includes sounds you hear when you tap the screen or scan bar codes with a scanner. You can set the volume to off, very low, low, medium, high, very high (default), and vibrate.

You can use the Volume application (available from the navigation bar) or the Volume buttons (on the side of the CN50) to change the volume of the computer.

Location of Volume Buttons on the CN50

Volume buttons

• To adjust the volume with the Volume application:

a Tap the Volume ( ) icon at the top of the screen. b Use your stylus to adjust the volume slider to the volume you

want, select Vibrate, or select Off.

• To adjust the volume with the Volume buttons:

• Press the upper side button to increase the volume.

• Press the lower side button to decrease the volume, set the

volume to vibrate, or turn the volume off.

CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual 11

Chapter 1 — Using the CN50

Using the Screen

The CN50 has a 240 x 320 pixel color touch screen display. The Windows Mobile 6.1 start screen has three distinct areas: the navigation bar, Today screen, and command bar.

Windows Mobile 6.1 Start Screen

Navigation bar

Today screen

Command bar

Note: To help conserve battery power, you can change the amount of time that the screen backlight stays on. For help, see “Configuring the

Backlight”.

To turn the screen backlight on and off:

• For the numeric keypad, press

• For the QWERTY keypad, press

b ..

Configuring the Backlight

By default, the CN50 goes into Screen Off mode when there is no activity on the computer. Screen Off mode turns off the backlight and display. Press a key or tap the screen to resume activity.

12 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

To configure the backlight:

1 Tap Start > Settings > System tab > the Backlight icon > the

2 With Turn off backlight if device is not used for checked, select the

Using the Stylus

The CN50 has a stylus for selecting items and entering information on the touch screen.

Functions You Can Perform With the Stylus

Action Description

Tap Touch the screen once with the stylus to select options, open

Drag Hold the stylus on the screen and drag across the screen to

Tap and hold Tap and hold the stylus on an item to see a menu of actions

Chapter 1 — Using the CN50

Battery Power tab.

timeout value (30 seconds, or 1 to 5 minutes).

or close applications, or launch menus from the Command bar.

select text and images.

available for that item. On the pop-up menu that appears, tap the action you want to perform.

Understanding the Screen Icons

Use the screen icons on the navigation bar and the command bar to see the network connection status and other system information. For information about the battery icons, see “Understanding the Battery

Status” on page 6. Some standard Microsoft icons are included in this

table.

Computer Screen Icons

Icon Description

The volume is turned off. To turn the volume back on, tap this icon and choose your setting.

The computer is connected to the network.

The computer is not connected to the network.

CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual 13

Chapter 1 — Using the CN50

Icon Description

The 802.11 radio is connected to the wireless network.

Calibrating the Touch Screen

If the touch screen does not respond when you tap it with the stylus, you may need to calibrate the screen.

Note: If the touch screen is so out of alignment that you cannot open the Start menu, you can try to align the screen menu using the keypad. For help, see the next procedure.

To calibrate the touch screen:

1 Tap Start > Settings > Systems (tab) > Screen.

2 Tap Align Screen and follow the instructions to align the screen.

3 Tap ok.

Aligning the Touch Screen

If the touch screen is so out of alignment that you cannot open the Start menu, you may need to align the screen menu using only the keypad, or as a last resort you can perform a clean boot. For more information about performing a clean boot, see “Clean Booting the

CN50” on page 80.

To align the touch screen using the keypad:

1 Press

2 Press

3 Press

4 Press

5 Use the arrow keys to choose Screen, and then press

6 Tab to Align Screen and press

7 Follow the instructions to align the screen.

8 Tap ok.

14 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

b W (for the Start menu ~).

d to select Settings and then press e.

i until the Personal tab is selected.

b > to select the System tab.

Rotating the Screen

The internal accelerometer enables you to have the screen rotate by sensing the orientation of the CN50. You can enable the screen to rotate all the time depending on orientation, you can enable it to rotate for specific applications, you can disable rotation for selected applications, or you can disable it.

You can modify the screen rotation settings file to determine which applications will enable or disable screen rotation by modifying the settings.csv file in the \Windows folder.

Note: By default, when you select Enabled for selected applications, rotation is only enabled for Internet Explorer and Windows Media Player.

To configure the screen rotation:

1 Tap Start > Settings > the Systems tab > Sensors.

Chapter 1 — Using the CN50

2 Select the option you want to use.

Understanding the Status LEDs

The CN50 has four status LEDs.

CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual 15

Chapter 1 — Using the CN50

Key status LED

Notiﬁcation LED

Good Read LED

Battery Status LED

Location of the CN50 Status LEDs

The next table describes the notification LED, Good Read LED, and key status LED. For information about the battery status LED, see

“Understanding the Battery Status” on page 6.

Understanding the Status LEDs

LED Color Description

Notification Orange The CN50 is notifying you of a pending alarm

or message.

Good Read Green The CN50 has successfully decoded a bar code.

Battery

Key Status Green Caps Lock is enabled if you have a QWERTY

Amber Amber function keys are enabled.

See

“Checking the Battery Status” on

page 7

keypad. Green function keys are enabled if you have a

numeric keypad.

Using the Imager

The CN50 has two available area imagers, shown in the next table with the minimum bar code size supported by each imager

16 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

Minimum Bar Code Sizes

Imager 1D 2D

EA11 5 mil 5 mil

EA21 6 mil 10 mil

The area imagers can perform these tasks:

• Read bar codes, including 1D, 2D, and composite symbologies and

postal codes. For more information, see “Reading Bar Codes” on

page 18.

• Capture signatures. Use the imager to “photograph” signatures on

business forms, or to capture onscreen signatures or line drawings. For more information, see “Capturing Signatures” on page 19.

• EA21 only: Perform document imaging of full business forms such

as bills of lading or invoices. For more information, see

“Capturing Documents” on page 19.

Understanding Bar Codes

The CN50 ships with an internal imager to read and enter bar code data. By default, these bar code symbologies are enabled on the CN50:

Chapter 1 — Using the CN50

• Code 39

• Code 128/GS1-128

• DataMatrix

• EAN/UPC

• PDF417

If you are using bar code labels that are encoded in a different symbology, you need to enable the symbology on the CN50. To easily enable or disable symbologies, read one of the bar codes in the table called “Symbology Bar Codes” on page 107.

You can use EasySet to create configuration bar codes specific to your system. You can download a free copy of EasySet from the CN50 page on the Intermec web site at www.intermec.com.

To develop an application you can use to configure the imager, use the Data Collection Resource Kit. The resource kit is part of the Intermec Developer Library (IDL) and can be downloaded from the Intermec web site at www.intermec.com/idl.

CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual 17

Chapter 1 — Using the CN50

Scan button

The area imager is equipped with a laser pointer to help you aim at bar codes, allow you to read 2D bar code symbologies, and support omni-directional (360°) scanning. Omni-directional scanning lets you position the CN50 in any orientation to read a bar code label.

Reading Bar Codes

This section describes how to use the CN50 imager to read bar codes.

1 Press

2 Point the scanner window at the bar code label, and hold the CN50

3 Press the Scan button. The laser pointer and illumination beam

^ to turn on the CN50.

steady a few inches from the label.

and frame appear.

4 Use the laser pointer as a guide and aim toward the middle of the

bar code. Make sure that the illumination frame covers the bar code you are trying to decode.

When the CN50 successfully reads a bar code label, you hear a high beep, and the Good Read LED turns on briefly.

5 Release the Scan button.

18 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

Capturing Signatures

A signature capture is a grayscale image of a signature on paper or other business form. To use signature capture in your applications, use the SignatureCapture components in the Data Collection Resource Kit.

Ink capture is the process of saving an onscreen image, such as a signature or simple line drawing, to a file. To use ink capture in your applications, use the InkCapture components in the Mobile Gadgets Resource Kit.

Both Resource Kits are part of the Intermec Developer Library (IDL) which you can download from the Intermec web site at

www.intermec.com/idl.

Capturing Documents

Intermec Enhanced Mobile Document Imaging (eMDI) is an image capture application that enables users to capture document images while in the field. This applications is only supported on the CN50 with an EA21 imager. Using the CN50, eMDI allows you to convert paper documents into document images that are saved on your mobile computer.

Chapter 1 — Using the CN50

eMDI streamlines back-office operation and reduces data entry time because document images can be transmitted from the field to backoffice applications over wireless networks. With this, customer service and other staff gain real-time access to document images, via their enterprise systems, which can be used to answer customer queries, issue invoices, and update records.

You can download a full version of eMDI from the CN50 page on the Intermec web site at www.intermec.com. The eMDI application will place an “Intermec Demo” watermark on the captured documents until you purchase the eMDI Client Software License (P/N 454-025-001). For more information, contact your local Intermec representative. For more information on eMDI, see the Intermec

Enhanced Mobile Document Imaging User’s Guide.

CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual 19

Chapter 1 — Using the CN50

Using the Color Camera

The high-quality 3.15 megapixel color camera with flash is a standard feature of the CN50. You can take photos in high, normal, or low quality, with image sizes up to 2048 x 1536 pixels. When you take a picture, the images are saved as .jpg files and stored in the /My Documents/My Pictures folder.

Location of the CN50 Color Camera

Camera

You can use the Pictures & Videos application on the CN50 to take, view, and edit pictures or record and launch video clips stored on the CN50 or a storage card. You can also send pictures and video clips to others or save an image as the background on the Today screen.

After you have opened up the camera application, you can configure camera options by tapping Menu.

Zooming On an Image

You can zoom in or out on an image while using either camera mode or video mode.

• Press

u to zoom in and press d to zoom out.

Taking a Picture

You can use the built-in camera to take pictures.

1 Tap Start > Programs > Pictures & Videos.

2 Tap the Camera icon in the grid, or tap Camera on the taskbar.

20 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

3 Using the screen as a viewfinder, move the camera until you have

the image you want to capture.

4 Tap Take Pic on the taskbar or press Enter to save the image. If you

select to save your pictures to Main memory, they are saved to permanent storage on the CN50.

Switching to Video Mode

Chapter 1 — Using the CN50

When you switch to video mode, the camera icon below the screen turns into a video camera and Record now appears in the taskbar.

To switch to video mode:

• Tap Menu > Video Mode.

Saving Picture Files

Pictures are automatically saved to the main memory on your CN50. You can save your picture to a different location, rename the file, and select a specific compression level. You can also set options for flash, video, quality, and some advanced options from the Settings menu.

To save picture files:

1 Tap Menu > Settings.

2 Select a file save location, type a filename prefix, and select a

compression level. The default filename prefix is .img.

3 Tap ok.

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Chapter 1 — Using the CN50

Installing a microSD Card

You can use a micro Secure Digital (SD) card to increase file storage and install software. The CN50 supports an optional 32 GB maximum capacity microSD™ card. The microSD card slot is located in the battery compartment. For troubleshooting information, see

“Troubleshooting the CN50” on page 75.

To install a microSD card:

1 Remove the battery. For help, see “Changing the Battery” on page

2 Swing the card access door clockwise to expose the SIM card and

microSD card slots.

3 Insert the microSD card in the bottom slot and push in with the

stylus (or similar tool) until it clicks into place.

4 Install the battery.

5 Press

22 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

^ to turn on the CN50:

You should be able to navigate to the Storage Card folder and see the contents of the microSD card.

Chapter 1 — Using the CN50

Enabling the Integrated GPS on the CN50

The CN50 comes equipped with an integrated Global Positioning System (GPS) receiver. It can deliver standards-based National Marine Electronics Association (NMEA) data strings to GPS applications. Intermec recommends that you use the GPS Intermediate Driver (GPSID) instead of directly accessing the GPS hardware. The GPSID is a Microsoft software component that interacts between applications and the GPS hardware.

Using the GPSID allows Intermec support for Extended Ephemeris, which enhances GPS performance by:

• reducing the amount of time it takes your GPS receiver to acquire

a fix.

• eliminating the need to obtain precise satellite data information

from the GPS satellites.

As a Microsoft software component, the GPSID also:

• allows multiple applications to simultaneously access the GPS data

stream.

• provides access to GPS data without requiring applications to

recognize and parse NMEA syntax.

Using the GPSID Installed on the CN50

To use the GPSID installed on your CN50, you need to configure the GPSID settings.

1 Tap Start > Settings > System (tab).

2 Tap External GPS. The GPS Settings screen appears.

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3 On the Programs tab, select the COM port that you want your

programs to use to get GPS data from your CN50.

4 Tap the Access tab and select the Manage GPS automatically

check box.

5 Tap ok.

Improving GPS Performance on the CN50

The integrated CN50 GPS module has three operating modes:

• Standalone-GPS

• Assisted GPS

• gpsOneXTRA™

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Chapter 1 — Using the CN50

In Standalone mode, the CN50 GPS module relies solely on GPS satellites to determine position.

In Assisted GPS mode, the CN50 can determine position without receiving GPS signals directly from satellites; instead, the CN50 receives GPS signals and information provided by the cellular network. Even when the CN50 can receive a satellite signal, Assisted GPS can improve position accuracy and reduce the time to determine initial position (Time-To-First-Fix). Check with your cell phone carrier for availability and pricing for Assisted GPS service.

Qualcomm’s gpsOneXTRA Assistance technology provides enhanced operation for Standalone-GPS. This option enables the CN50 to automatically download a small assistance data file from the XTRA servers through a brief internet access session.

To improve GPS performance:

1 Tap Start > Settings > System (tab) > GPS Settings.

2 Tap Menu > Download Assistance File to download a small

assistance data file.

3 Select Improve Accuracy and choose an operating mode.

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26 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

Connecting and Configuring the CN50

Use this chapter to understand how to configure the CN50 to communicate in your network. This chapter contains these topics.

• Configuring the CN50

• Managing the CN50 With SmartSystems Foundation

• Connecting to a PC

• Connecting to Your Network

• Managing Network Connections With iConnect

• Configuring Wireless Security

• Configuring the Phone

• Connecting to an ISP

• Connecting to a Network With a VPN Server

Chapter 2 — Connecting and Configuring the CN50

Configuring the CN50

You can configure many parameters on the CN50 such as the bar code symbologies it decodes or the network settings. These characteristics are controlled by configuration parameters. The values you set for these configuration parameters determine how the CN50 operates.

There are several ways to configure the CN50:

• Directly on the CN50 using Intermec Settings. This allows you to

change only the settings on that computer. For more information, see “Using Intermec Settings Directly On the CN50” on page

29.

• You can use the ScanNGo utility, which is part of SmartSystems™

Foundation, to quickly provide the CN50 with the minimal information necessary to connect to a secure network. For more information, see the next section “Managing the CN50 With

SmartSystems Foundation.”

• You can use a third party device management product that

supports the CN50, such as the Microsoft System Center Mobile Device Manager. For more information, visit the Microsoft website at http://msdn.microsoft.com/en-us/default.aspx.

• You can use Imager Configuration Bar codes to enable or disable

symbologies, reset to factory defaults, and set predefined imager modes. For more information, see “Imager Configuration Bar

Codes” on page 105.

Managing the CN50 With SmartSystems Foundation

SmartSystems Foundation is a software platform that lets you manage all of your SmartSystems-enabled devices, including the CN50, simultaneously from a central server. The SmartSystems console displays all SmartSystems-enabled computers and peripherals in your network.

Through the Console, you can:

• drag-and-drop configuration bundles, operating system updates,

and firmware upgrades to multiple computers.

• create a “golden” device configuration to use when updating other

computers.

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• remotely change settings on SmartSystems-enabled computers and

peripherals.

With an AutoDeploy license, SmartSystems can automatically push software, configuration settings, and other files to connected CN50s. AutoDeploy can report on asset locations and battery status, making it easier to manage your mobile devices. The license also enables ScanNGo, which makes connecting additional CN50s to your secure wireless network as easy as reading bar codes.

You can download SmartSystems Foundation at no charge from the Intermec web site. For more information on SmartSystems, go to

www.intermec.com\SmartSystems. To purchase an AutoDeploy

license, contact your local Intermec sales representative.

Using Intermec Settings Directly On the CN50

You can use Intermec Settings on the CN50 to configure the computer and view system information.

To use Intermec Settings:

1 On the CN50, tap Start > Settings > System > Intermec Settings.

2 Tap a menu bar. A new menu or a list of configurable items

appears.

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3 In a list of configurable items, choose or change options by

entering data in the entry fields or checking the appropriate check box.

• To restore the default settings to all items in the current menu,

tap Menu > Restore Menu Defaults. Tap Yes to clear the confirming message and restore menu defaults.

• To restore all default settings, tap Menu > Restore All

Defaults. Tap Yes to clear the confirming message and restore

all defaults, which may take a few minutes.

4 Tap Back or to save your changes and go back to the previous

screen. Tap to return to the main menu.

5 To close Intermec Settings, in the main menu tap ok or choose

Menu > Exit.

For more information on all parameters in Intermec Settings, see the Intermec Settings Command Reference Manual.

Hiding Menu Items in Intermec Settings

In Intermec Settings, you can hide items in the CN50 menus, or in the directory tree in the SmartSystems console. Hidden items are not saved when you back up your settings in the SmartSystems console.

In Intermec Settings in the SmartSystems console:

• To hide menu items, right-click a menu item and choose Hide

Menu Item from the popup list. Click Yes to clear the confirming

message.

• To restore menu items, click the CN50 name at the top of the

directory tree to select it, and then choose View > Unhide Items. All hidden menu items are restored

30 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

In Intermec Settings on the CN50:

• To hide menu items, tap and hold the item, and then choose Hide

Menu Item from the popup list. Tap Yes to clear the confirming

message.

• To restore hidden items in a single menu, tap and hold the menu

bar where the item was hidden, and then choose Restore Item Default from the popup list.

• To restore all hidden items in all menus, tap Menu > Unhide All

Items.

Note: When you restore default settings in Intermec Settings, only the

settings for visible items are restored to defaults. The settings for hidden menu items are not affected. For more information, see the SmartSystems Foundation online Help.

Connecting to a PC

You can use Microsoft ActiveSync to establish a connection between your CN50 and PC. ActiveSync lets you transfer files, synchronize files, remotely debug, and perform other device management activities. ActiveSync is a free application available from the Microsoft web site at

www.windowsmobile.com/getstarted.

Chapter 2 — Connecting and Configuring the CN50

To establish an ActiveSync partnership between your CN50 and PC, you need to physically connect your CN50 to your PC using these accessories:

• CN50 AC adapter

• USB to micro-USB cable

Establishing an ActiveSync partnership

Use the following procedure to establish an ActiveSync partnership.

1 Download ActiveSync from the Microsoft web site and install

ActiveSync on your PC. When installation is complete, the Get Connected dialog box appears.

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2 Follow the onscreen instructions to establish a partnership. When

the partnership is established, the Microsoft ActiveSync screen appears on your PC.

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Connecting to Your Network

The CN50 is a versatile mobile computer that you can easily add to your wireless or wired data collection network. You can connect your CN50 using:

• 802.11 radio communications.

• Bluetooth communications.

• Ethernet communications.

• USB communications.

Connecting the CN50 Using 802.11 Radio Communications

Your CN50 has an 802.11 radio to transfer data using wireless communications. This section assumes that your wireless network is set up, including your access points.

To configure 802.11 radio parameters:

1 Tap Start > Settings > Connections tab.

2 Tap Wi-Fi. The Configure Wireless Network page appears.

3 If the network you want to connect to is available in the wireless

networks list, tap the network name and proceed to Step 4.

If the network you want to connect to is not in the wireless networks list:

• Tap Add New.

• In the Network Name field, type in the name of your network,

then tap Next. The Configure Network Authentication page appears.

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Chapter 2 — Connecting and Configuring the CN50

4 From the Authentication list, choose either Open, Shared, WPA,

WPA-PSK, WPA2, or WPA-PSK.

• If you choose Open or Shared, Data Encryption is

automatically set to WEP and the key is automatically provided.

• If you choose WPA, Data Encryption is automatically set to

TKIP.

• If you choose WPA2, Data Encryption should be set to AES.

• If you choose WPA-PSK, Data Encryption is automatically set

to TKIP and you need to enter a Network key.

• If you choose WPA2-PSK, Data Encryption should be set to

AES and you need to enter a Network key.

5 Tap Next.

6 For EAP type, select either PEAP or Smart Card or Certificate

from the list and tap Finish. You return to the Configure Wireless Networks page.

7 Tap Connect. The CN50 prompts you to enter this network

information:

• User name

• Password

8 Tap OK. Your device connects to the network.

9 Make sure that your CN50 is talking to the network and that the

network can see your CN50. If you are connected to the wireless network you will see a connected icon ( ) in navigation bar and you will see the name of your network next to Wi-Fi in the Wireless Manager.

Connecting the CN50 Using Bluetooth Communications

You CN50 is Bluetooth™-enabled, which lets you connect to other Bluetooth devices, such as printers.

You need to turn on the Bluetooth radio before you can discover and connect to other Bluetooth devices. By default, the radio is turned off.

To turn on the Bluetooth radio:

1 Tap Start > Settings > Connections tab > Bluetooth > Mode tab.

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2 Tap the Turn on Bluetooth check box.

3 (Optional) To make the CN50 visible to other Bluetooth devices,

tap Make this device visible to other devices.

4 Tap OK.

The Bluetooth radio maintains its state through a warm or cold boot and maintains virtual COM ports. But, if you clean boot your CN50 you need to recreate pairings to devices.

Connecting to a Bluetooth Scanner

You can connect to an Intermec Bluetooth scanner, such as the SF51 or SR61, by using the Wireless Scanning enabler.

To use the Wireless Scanning enabler:

1 Tap Start > Settings > System tab > Wireless Scanning.

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2 Tap Add Device.

3 To add a scanner by scanning a bar code on the CN50:

a Tap Quick Connect and then tap Next. b Scan the bar code with the scanner and then tap Finish.

To search for scanners:

a Tap Search and then tap Next. The CN50 looks for scanners,

and the Bluetooth device names of found scanners appears in the list.

b Tap the scanner device name in the list and then tap Next. The

scanner is paired with the CN50.

4 To search for scanners:

a Tap Search and then tap Next. The CN50 looks for scanners,

and the Bluetooth device names of found scanners appears in the list.

b Tap the scanner device name in the list and then tap Next. The

scanner is paired with the CN50.

5 To manually add a scanner:

a Tap Manual and then tap Next. b Enter the Bluetooth address of the scanner in the entry field.

c Tap Next. The scanner is paired with the CN50.

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Connecting the CN50 to a Wireless Printer

To configure your CN50 for Bluetooth wireless printing, you need to:

• make sure Bluetooth power is on. For help, see the procedure in

“Connecting the CN50 Using Bluetooth Communications” on page 34.

• create an application that opens the wireless printing COM port on

your CN50. For help, see the Bluetooth Resource Kit, which is part of the Intermec Developer Library (IDL), available from the Intermec web site at www.intermec.com/idl.

• select the current wireless printer on the CN50. For help, see the

next procedure.

To select the current wireless printer:

1 Select Start > Settings > System tab > Wireless Printing.

2 Tap Search to find a printer, or tap Manual to enter a device

address. Follow the onscreen instructions to select the current

wireless printer.

3 (Optional) Tap Print Test Page. The printer prints out the test

page.

Note: You can also print wirelessly from inside your applications using Microsoft APIs with Bluetooth extensions for Winsock and Bluetooth virtual COM ports. For help, see the IDL which is available from the Intermec web site at www.intermec.com/idl.

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Chapter 2 — Connecting and Configuring the CN50

Connecting the CN50 Using Ethernet Communications

You connect your CN50 to your Ethernet network with an ethernet cable and an AD24 Ethernet multidock or AD27 single dock with Ethernet adapter.

To use your CN50 in an Ethernet network:

1 Connect your CN50 to an ethernet network with an AD24.

Ethernet communications is automatically enabled on your CN50.

2 Make sure that your CN50 is communicating with the network.

You should see the network connection icon ( ) in the navigation bar.

Connecting the CN50 Using USB Communications

You can use the CN50 AC adapter to transmit data to and receive data from a desktop PC or an Ethernet multidock through USB communications. The USB port supports both USB client and USB host. The port automatically senses the cable you are using and determines which drivers to use. For more information about this accessory and how to order it, see “Accessories” on page 91.

Managing Network Connections With iConnect

After you configure 802.11 or Ethernet network settings, you can use the iConnect utility to:

• check the network connection status with a ping test

• change basic network parameters.

• Change Funk security profile settings.

• turn the 802.11 radio, Ethernet, phone, or Bluetooth radio on and

off.

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Turning a Network Connection on or off

Use the following procedure to turn a network connection on or off.

1 Tap the iConnect icon ( ) in the lower right corner of the Today

screen.

2 Choose Enable and then choose a network connection from the

list. A check mark next to the connection type indicates that the connection is enabled.

Configuring or Changing Wireless Security Profile Settings

Use the following procedure to configure or change wireless security profile settings.

1 Tap the iConnect icon ( ) in the lower right corner of the Today

screen.

2 Choose Tools > Wireless Settings. The Profile Wizard appears.

3 Choose a profile from the Profile list and change settings as needed.

For more information, see “Selecting a Funk Security Profile” on

page 42.

Configuring or Changing Wireless or Ethernet Network Settings

Use the following procedure to configure or change wireless or Ethernet network settings.

1 Tap the iConnect icon ( ) in the lower right corner of the Today

screen.

2 Do one of the following:

a Choose Tools > Wireless IP Settings.

a Choose Tools > Ethernet IP Settings.

3 Change settings as needed and click ok.

A dialog box appears that shows the current settings for the wireless or Ethernet network adapter.

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Checking the Connection Status with a Ping Test

Use the following procedure to check the connection status with a ping test.

1 Tap the iConnect icon ( ) in the lower right corner of the Today

screen.

2 Choose Tools > Ping Test.

3 Choose Ethernet or Wireless from the connection type list.

4 Choose Ping my gateway or DHCP server if you are using DHCP.

Or, choose Ping the host address below and enter the host address in the entry field.

5 Tap Ping. The ping test runs and checks your connection. If the

connection is OK, “Connection Validated” appears.

Checking the Overall Connection Status

Use the following procedure to check the overall connection status.

1 Tap the iConnect icon ( ) in the lower right corner of the Today

screen.

2 Choose one of the following:

• Status > Ethernet

• Status > Wireless

A message box appears. iConnect checks these items in order:

• Network connection (Ethernet or wireless) enabled

• MAC address of the CN50 network adapter

• MAC address of the associated host

• IP address of the CN50

• Ping Status

3 Tap Try Again to test the connection again.

If you are having trouble with your wireless connection, you can use iConnect to verify available access points and networks, check signal strength, and view other diagnostics. For help, see

“Troubleshooting the CN50” on page 75.

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Note: If you choose Exit iConnect from the menu, the desktop icon disappears. To restore the iConnect desktop icon, warm boot the CN50.

Configuring Wireless Security

The CN50 provides four types of security for your wireless network:

• Wi-Fi Protected Access 2 (WPA2™)

• Wi-Fi Protected Access (WPA)

• 802.1x

• WEP

This section explains how to configure wireless security on your CN50. If you choose not to use security, see “Disabling Security” on page

54. Intermec recommends that you always implement security.

You must use either Funk or Microsoft security to implement your security solution. For details, see the next section, “Choosing

Between Microsoft and Funk Security” on page 41.

If you are using WPA-802.1x, WPA2-802.1x, or 802.1x security, this section also assumes that your authentication server and authenticators are properly configured.

Note: Your security choice does not depend on your authentication server. For example, you can choose Funk security if you use Microsoft Active Directory® to issue certificates.

Choosing Between Microsoft and Funk Security

The CN50 supports both Funk and Microsoft security, which dynamically select wireless networks based on your preferences. The option you choose depends on your network security needs.

• If you are using the CN50 in a static environment that requires a

high level of security, you should use Funk security, which offers

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Chapter 2 — Connecting and Configuring the CN50

support for LEAP and TTLS and configuration for up to four profiles.

• To use Funk security, you need to select a profile. For help, see the

next section, “Choosing Between Microsoft and Funk Security.”

• If you are primarily using the CN50 to connect to WiFi hotspots,

you may want to use Microsoft security.

To use Microsoft security, you need to select it as your security choice. For help, see “Selecting Microsoft as Your Security

Choice” on page 46.

Selecting a Funk Security Profile

You can define up to four profiles for Funk security. Different profiles let your CN50 communicate in different networks without having to change all of your security settings. For example, you may want to set up one profile for the manufacturing floor and one for the warehouse. By default, the active profile is Profile 1.

Note: You can also use the Profile Wizard to configure most wireless security settings. To start the Profile Wizard, tap the iConnect icon in the lower right corner of the Today screen and select Tools > Wireless Settings.

Selecting a Funk Security Profile

Use the following procedure to select a Funk security profile.

1 Start Intermec Settings.

2 Choose Communications > 802.11 Radio > Funk Security.

3 Choose a profile. A list of configurable settings appears.

4 (Optional) In the Profile Label text box, enter a meaningful name

for your profile.

5 Configure your security settings. For help, see the next sections.

6 Repeat Steps 3 through 5 for each profile you want to define.

7 Set an active profile by choosing it in the Active Profile list.

8 Save your settings.

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Configuring WPA Security With Funk Security

Use these procedures to set WPA-802.1x, WPA2-802.1x, WPA-PSK, or WPA2-PSK security on your CN50 with Funk security.

1 Make sure the communications and radio parameters on your

CN50 are configured.

2 Make sure Funk is selected as your security choice.

3 Start Intermec Settings.

4 Choose Communications > 802.11 Radio > Funk Security.

5 Select the profile you want to configure.

6 For Association, choose WPA or WPA2. Encryption

automatically defaults to TKIP or AES, respectively.

7 For 8021x, choose TTLS, PEAP, EAP-FAST, or TLS.

8 If you choose TTLS or PEAP:

a For Prompt for Credentials, choose Enter credentials now.

Note: You can use Prompt for Credentials to troubleshoot your network connection.

b Enter a User Name and User Password.

c For Validate Server Certificate, choose Yes.

Note: The correct date must be set on your CN50 when you enable Validate Server Certificate.

9 If you choose TLS:

a Load a user and root certificate on your CN50. For help, see

“Loading a Certificate” on page 53.

b Enter a User Name and Subject Name.

c For Validate Server Certificate, choose Yes.

d (Optional) To increase your level of security, enter a Server 1

Common name and a Server 2 Common name.

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Configuring WPA or WPA2 with Funk Security

Use the following procedure to configure WPA or WPA2 with Funk security.

1 Make sure the communications and radio parameters on your

CN50 are configured.

2 Make sure Funk is selected as your security choice.

3 Start Intermec Settings.

4 Choose Communications > 802.11 Radio > Funk Security.

5 Select the profile you want to configure.

6 For Association, choose WPA or WPA2.

7 For 8021x, choose None.

8 For Pre-Shared Key, enter the pre-shared key or passphrase.

The pre-shared key must be a value of 32 hex pairs preceded by 0x for a total of 66 characters. The value must match the key value on the access point. The passphrase must be from 8 to 63 characters. After you enter a passphrase, the CN50 internally converts it to a pre-shared key. This value must match the passphrase on the authenticator.

9 Save your settings.

Configuring 802.1x Security With Funk Security

Use the following procedure to configure 802.1x security with Funk security.

1 Make sure the communications and radio parameters on your

CN50 are configured.

2 Make sure Funk is selected as your security choice.

3 Start Intermec Settings.

4 Choose Communications > 802.11 Radio > Funk Security.

5 Select the profile you want to configure.

6 For Association, choose Open.

7 For Encryption, choose WEP.

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8 For 8021x, choose TTLS, PEAP, or TLS.

9 If you chose TTLS or PEAP:

a Enter a User Name. b For Prompt for Credentials, choose Enter credentials now.

Note: You can use Prompt for Credentials to troubleshoot your network connection.

c Enter a User Password.

d For Validate Server Certificate, choose Yes.

10 If you choose TLS:

a Load a user and root certificate on your CN50. For help, see

“Loading a Certificate” on page 53.

b For Validate Server Certificate, choose Yes.

c Enter a User Name and Subject Name.

d (Optional) To increase your level of security, enter a Server 1

Common name and a Server 2 Common name.

11 (Optional) To increase your level of security, enter a Server 1

Common name and a Server 2 Common name.

12 Save your settings.

Configuring LEAP Security

Use the following procedure to configure LEAP security.

1 Make sure the communications and radio parameters on your

CN50 are configured.

2 Make sure Funk is selected as your security choice.

3 Start Intermec Settings.

4 Choose Communications > 802.11 Radio > Funk.

5 Select the profile you want to configure.

6 For 8021x, choose LEAP.

7 For Association, choose Open, WPA, WPA2, or Network EAP.

Encryption automatically defaults to TKIP if you choose WPA,

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AES if you choose WPA2, and WEP if you choose Open or Network EAP.

8 For Prompt for Credentials, choose Enter credentials now.

9 Enter a User Name and User Password.

10 Save your settings.

Configuring Static WEP Security With Funk Security

Use the following procedure to configure static WEP security with Funk.

1 Make sure the communications and radio parameters on your

CN50 are configured.

2 Make sure Funk is selected as your security choice.

3 Start Intermec Settings.

4 Choose Communications > 802.11 Radio > Funk Security.

5 Select the profile you want to configure.

6 For Association, choose Open.

7 For Encryption, choose WEP.

8 For 8021x choose None.

9 Define a value for the keys you want to use. You can define up to

four keys (Key 1 through Key 4).

Enter an ASCII key or a hex key that is either 5 bytes or 13 bytes long depending on the capability of the radio. Set a 5- byte value for 64-bit WEP or a 13-byte value for 128-bit WEP. Hex keys must be preceded by 0x and contain 5 or 13 hex pairs.

10 For Transmit key, choose the key you want to use for transmitting

data.

11 Save your settings.

Selecting Microsoft as Your Security Choice

The default security setting is Funk. If you want to use Microsoft security, you need to select it as your security choice. After you select Microsoft as your security choice, you will be prompted to save your settings and reset your CN50 for your change to take effect.

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With Microsoft as your security choice, you can configure:

• WPA

• 802.1x

• Static WEP

Selecting Microsoft Security

Use the following procedure to select Microsoft security.

1 Start Intermec Settings. For help, see “Configuring the CN50” on

page 28.

2 Choose Communications > 802.11 Radio > Security Choice.

3 From the Security Choice list, select Microsoft Security. An alert

box appears telling you that you must save your settings and warm boot the CN50 for the new security choice to take effect.

4 Choose Yes. The CN50 resets and starts with Microsoft Security as

the Security Choice.

Configuring WPA Security With Microsoft Security

Use these procedures to set WPA-802.1x and WPA-PSK security on your CN50 with Microsoft security

1 Make sure the communications and radio parameters on your

CN50 are configured.

2 Start Intermec Settings.

3 Choose Communications > 802.11 Radio > Microsoft Security.

4 For Infrastructure Mode, choose Infrastructure.

5 For Network Authentication, choose WPA. Data Encryption

automatically defaults to TKIP.

6 For 802.1x Authentication, choose either MD5, TLS, or PEAP.

7 If you choose TLS:

a Choose Properties > Run App. The Auth. Settings dialog box

appears.

b Choose Select.

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Chapter 2 — Connecting and Configuring the CN50

c Select your certificate from the list and press Enter. The User

Logon dialog box appears.

d Enter a User Name and Domain and press Enter.

8 If you choose PEAP:

a Choose Properties > Run App. The Auth. Settings box appears. b Choose Validate Server and press Enter. When the radio starts

to authenticate, the Network Password dialog box appears.

c Enter a User Name and Password and select Save Password.

d (Optional) In the Domain field, enter the Active Directory

domain associated with the user account.

9 Save your settings.

Enabling WPA-PSK With Microsoft Security

Use the following procedure to enable WPA-PSK With Microsoft Security.

1 Make sure the communications and radio parameters on your

CN50 are configured.

2 Start Intermec Settings.

3 Choose Communications > 802.11 Radio > Microsoft Security.

4 For Infrastructure Mode, choose Infrastructure.

5 For Network Authentication, choose WPA-PSK. Data

Encryption automatically defaults to TKIP.

6 For Pre-Shared Key, enter the pre-shared key or the passphrase.

The pre-shared key must be a value of 32 hex pairs preceded by 0x for a total of 66 characters. The value must match the key value on the authenticator. The passphrase must be from 8 to 63 characters. After you enter a passphrase, the CN50 internally converts it to a pre-shared key.

7 Save your settings.

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Chapter 2 — Connecting and Configuring the CN50

Configuring 802.1x Security with Microsoft Security

Use the following procedure to configure 802.1x security with Microsoft security.

1 Make sure the communications and radio parameters on your

CN50 are configured.

2 Start Intermec Settings.

3 Choose Communications > > 802.11 Radio > Microsoft

Security.

4 For Infrastructure Mode, choose Infrastructure.

5 For Network Authentication, choose Open.

6 For Data Encryption, choose WEP.

7 For 802.1X Authentication, choose TLS or PEAP.

8 If you choose TLS:

a Choose Properties > Run App. The Auth. Settings box appears. b Choose Select.

c Select your certificate from the list and press Enter. The User

Logon dialog box appears.

d Enter a User Name and a Domain.

9 If you choose PEAP:

a Choose Properties > Run App. The Auth. Settings box appears. b Select Validate Server and press Enter. When the radio starts

to authenticate, the Network Password dialog box appears.

c Enter a User Name and Password and select Save Password.

d (Optional) In the Domain field, enter the domain.

e Press Enter.

10 For Network Key Setting, choose Automatic.

11 Save your settings.

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Chapter 2 — Connecting and Configuring the CN50

Configuring Static WEP Security With Microsoft Security

Use the following procedure to configure static WEP security with Microsoft security.

1 Make sure the communications and radio parameters on your

CN50 are configured.

2 Start Intermec Settings.

3 Choose Communications > > 802.11 Radio > Microsoft

Security.

4 For Network Authentication, choose Open.

5 For Network Authentication, choose WPA. Data Encryption

automatically defaults to TKIP.

6 For 802.1x Authentication, choose either MD5, TLS, or PEAP.

7 If you choose TLS:

a Choose Properties > Run App. The Auth. Settings dialog box

appears.

b Choose Select.

c Select your certificate from the list and press Enter. The User

Logon dialog box appears.

d Enter a User Name and Domain and press Enter.

If you choose PEAP:

e Choose Properties > Run App. The Auth. Settings box appears.

f Choose Validate Server and press Enter. When the radio starts

to authenticate, the Network Password dialog box appears.

g Enter a User Name and Password and select Save Password.

h (Optional) In the Domain field, enter the Active Directory

domain associated with the user account.

8 Save your settings.

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Enabling WPA-PSK with Microsoft Security

Use the following procedure to enable WPA-PSK with Microsoft security.

1 Make sure the communications and radio parameters on your

CN50 are configured.

2 Start Intermec Settings.

3 Choose Communications > 802.11 Radio > Microsoft Security.

4 For Infrastructure Mode, choose Infrastructure.

5 For Network Authentication, choose WPA-PSK. Data

Encryption automatically defaults to TKIP.

6 For Pre-Shared Key, enter the pre-shared key or the passphrase.

This value must match the passphrase on the authenticator.

7 Save your settings.

Configuring 802.1x Security with Microsoft Security

Use the following procedure to configure 802.1x security with Microsoft.

1 Make sure the communications and radio parameters on your

CN50 are configured.

2 Start Intermec Settings.

3 Choose Communications > 802.11 Radio > Microsoft Security.

4 For Infrastructure Mode, choose Infrastructure.

5 For Network Authentication, choose Open.

6 For Data Encryption, choose WEP.

7 For 802.1X Authentication, choose TLS or PEAP.

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8 If you choose TLS:

a Choose Properties > Run App. The Auth. Settings box

appears.

b Choose Select.

c Select your certificate from the list and press Enter. The User

Logon dialog box appears.

d Enter a User Name and a Domain.

If you choose PEAP:

e Choose Properties > Run App. The Auth. Settings box appears.

f Select Validate Server and press Enter. When the radio starts

to authenticate, the Network Password dialog box appears.

g Enter a User Name and Password and select Save Password.

h (Optional) In the Domain field, enter the domain.

i Press Enter.

9 For Network Key Setting, choose Automatic.

10 Save your settings.

Configuring Static WEP Security With Microsoft Security

Use the following procedure to configure static WEP security with Microsoft security.

1 Make sure the communications and radio parameters on your

CN50 are configured.

2 Start Intermec Settings.

3 Choose Communications > 802.11 Radio > Microsoft Security.

4 For Network Authentication, choose Open.

5 For Data Encryption, choose WEP.

6 For Network Key Setting, choose Enter Key and Index.

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7 For Network Key Value, enter an ASCII key or a hex key that is

either 5 bytes or 13 bytes long depending on the capability of the radio.

Set a 5-byte value for 64-bit WEP or a 13-byte value for 128-bit WEP. Hex keys must be preceded by 0x and contain 5 or 13 hex pairs.

8 For Network Key Index, select the key you want to use for data

transmission.

9 Save your settings.

Loading a Certificate

To use transport layer security (TLS) with WPA or 802.1x security, you need a unique client certificate on the CN50 and a trusted root certificate authority (CA) certificate. Certificates are pieces of cryptographic data that guarantee a public key is associated with a private key. They contain a public key and the entity name that owns the key. Each certificate is issued by a certificate authority.

To import a root certificate:

Chapter 2 — Connecting and Configuring the CN50

1 Tap the iConnect icon ( ) in the lower right corner of the Today

screen. The iConnect pop-up menu appears.

2 Select Tools > Wireless Settings. The Profile Wizard appears.

3 Tap Edit Selected Profile > Security tab > Get Certificates.

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Chapter 2 — Connecting and Configuring the CN50

Note: PFX encoded certificates are also supported. Tap the Import pfx button to import a PFX encoded certificate.

4 To import a root certificate:

a Tap the <<< button next to the Import Root Certificate field

to select the root certificate (DER-encoded .cer file) to import.

b Click Import Root Cert to install the selected certificate.

5 To import a user certificate:

a Tap the <<< button next to the Certificate Path field to select

the user certificate (DER-encoded .cer file without the private key) to import.

b Tap the <<< button next to the Key Path field to select the

private key (.pvk file) which corresponds to the user certificate you selected.

To import a certificate from an IAS server:

a Tap Web Enrollment. b Enter the User, Password, and Server (IP address) to log into

the server.

c Tap OK. A dialog box appears asking if you want to load the

root certificate.

d Tap OK. The Enrollment Tool message box appears telling you

that the certificate has been added.

e Tap OK to close the message box.

Disabling Security

If you choose not to use security with your wireless network, you can disable it on the CN50. Intermec recommends that you always set security in your network.

To disable security:

1 Start Intermec Settings. For help, see “Configuring the CN50” on

page 28.

54 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

2 Choose Communications > 802.11 Radio > Security Choice and

select Microsoft Security. An alert box appears telling you that you must save your settings and warm boot the CN50 for the new security choice to take effect.

3 Choose Yes. The CN50 resets and starts with Microsoft Security as

the Security Choice.

4 Start Intermec Settings.

5 Choose Communications > 802.11 Radio > Microsoft Security.

6 For Network Authentication, choose Open.

7 For Data Encryption, choose Disabled.

8 Tap OK. Your settings are saved.

Configuring the Phone

The CN50 supports two types of mobile wireless phone technology:

• CDMA

• UMTS

With the radio module installed in the CN50, you can send and receive telephone calls as well as transmit data through wide-area (WAN) cellular networks.

Chapter 2 — Connecting and Configuring the CN50

The CN50 provides a phone speaker, microphone, and speakerphone. It also supports Bluetooth headsets or hands-free kits. The factory default setting for the phone is disabled.

After you activate the phone with the wireless carrier of your choice, you can customize the features of the phone and network settings. For help, refer to the online help on your CN50.

Turning On the Phone Using the Wireless Manager

You can use the Wireless Manager to enable and disable Bluetooth, Wi-Fi, and the phone on your CN50.

1 Tap Start > Settings > Connections tab > Wireless Manager.

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Chapter 2 — Connecting and Configuring the CN50

2 In the Wireless Manager, tap Phone. The phone turns on.

3 Tap Menu > Phone Settings to configure the phone. For help, see

“Activating the CDMA Phone.”.

4 Tap Done to close the Wireless Manager.

Activating the CDMA Phone

The CDMA WWAN radio module is configured at the factory. To activate your CDMA CN50 device, you need to contact the carrier you have chosen and set up accounts for each device. Use the following table to view the carriers that Intermec currently supports. If your carrier is not listed in the table, please contact Intermec product support to see if it is now supported.

Currently Supported Carriers

Country Carrier

United States Sprint & Verizon

The carrier will require the Mobile Equipment Identifier (MEID) to start the activation process. You can find the MEID:

• on a label located in the upper right corner of the battery

compartment.

• on the outside of the CN50 shipping box.

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The activation process is slightly different for each CDMA carrier. Your carrier sales contact and an Intermec representative can guide you through the process.

Values Required for CDMA Phone

The following table shows the carriers, the correct activation method to use, and the values that you need to activate your phone (if required).

Values Required for CDMA Activation

Carrier Activation Method Activation Values You Need

Sprint Sprint Hands Free MEID

Verizon Dial *22899 or

Activation Wizard

After you complete the activation process, the settings you enter are permanently stored in the CDMA module. Changing the OS or SSPB loads will not affect any of the settings or activation parameters stored in the WAN modem.

None - all parameters are automatically transferred wirelessly.

You can also use the Activation Wizard with Verizon.

Starting the Activation Wizard

Use the following procedure to start the Activation Wizard.

1 Tap Start > Phone.

2 In the Phone application, tap Menu > Activation Wizard from the

bottom of the screen.

Activating the CN50 on Sprint

Use the following procedure to activate a CN50 programmed for Sprint. Before activating the CN50, you need to set the local date and time.

Note: The CN50 must be activated within 24 hours of contacting Sprint with the MEID.

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Chapter 2 — Connecting and Configuring the CN50

1 In a strong signal area, turn on or reboot the CN50 to

automatically start the Hands Free Activation wizard.

2 If activation is unsuccessful on the first attempt, the wizard will

countdown from 60 seconds and try again. It will continue this process four times before it stops. At this point, you can reboot the CN50 to retry activation or contact Intermec Support.

Note: You can stop the activation process at anytime by tapping Cancel. The wizard will start the process again the next time you boot

up the CN50.

3 The wizard states when the activation is successful. You can test the

service by navigating to a web site or making a phone call.

Activating the CN50 on Verizon

Use the following procedures to activate a CN50 programmed for Verizon. The voice service must be activated before you can activate the data service.

Activating the Voice Service

Use the following procedure to activate voice service for Verizon.

1 Dial *228 to initialize the Verizon programming.

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2 Dial 1 when prompted to complete the process.

This will activate the voice service on the CN50 and program the phone number into the cell phone.

3 A popup box will state when the programming is successful. When

you close the popup box, the phone will reset.

Activating the Data Service

Use the following procedures to activate data service for Verizon.

1 Tap Start > Settings > Connections > Connection icon.

2 Tap Manage existing connections.

3 Select the InternetPPP #777 and choose Edit.

4 Confirm that the Connection name is correct and then tap Next.

5 In the Enter the Number to dial box, enter #777 and tap Next.

6 Enter your username: <10_digit_#>@vzw3g.com.

Where <10_digit_#> is your actual 10 digit phone number. For example, 8005551212@vzw3g.com. To determine your phone number, go to the phone application and tap Menu > Options.

7 Enter the password: vzw (case-sensitive).

8 Tap Finish.

You can test the data service by navigating to a web site using Internet Explorer.

Activating the UMTS Phone

You use a SIM card to activate the UMTS/HSPA phone on the CN50. You can purchase the SIM card from your network provider. You insert the SIM card in the battery cavity on the back of the CN50.

To install the SIM card:

Press ^ to turn off the CN50.

2 Disconnect the handstrap from the top of the CN50.

3 Push forward on the battery release tab until the battery releases,

and then lift the battery away from the CN50.

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Chapter 2 — Connecting and Configuring the CN50

4 Swing the card access door clockwise to expose the SIM card and

microSD card slots.

5 Insert the SIM card into the top slot until it clicks in place.

6 Close the card access door.

7 Insert the battery and press down until it clicks in place. Reconnect

the handstrap.

Press ^ to turn on the CN50.

Making a Phone Call

After you activate your phone, you are ready to start making phone calls. The icon in the navigation bar will change to indicate that the radio is now active.

1 Tap Start > Phone.

2 Tap the keys to enter the telephone number you want to call.

3 Tap the Talk button.

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Connecting to an ISP

You can connect to your Internet Service Provider (ISP), and use the connection to send and receive e-mail messages and view web pages. Get an ISP dial-up access telephone number, a user name, and a password from your ISP.

Once the CN50 is connected, you can:

• send and receive message by using Messaging (Outlook E-mail).

• visit web pages by using Internet Explorer Mobile.

Tap the Help icon at any time to view additional information for the wizard or the settings. To connect to an ISP:

1 Tap Start > Settings > Connections tab > Connection.

2 Under My ISP, tap Add a new modem connection.

3 Enter a name for the connection, such as “ISP Connection.”

4 If using an external modem connected to your CN50 with a cable,

select Hayes Compatible on COM1 from the Select a modem drop-down list.

Chapter 2 — Connecting and Configuring the CN50

5 Tap Next.

6 Enter the access phone number and then tap Next.

7 Enter the User name, Password, and Domain (if provided by an

ISP or your network administrator).

8 Tap Finish.

9 Tap the Advanced tab from the Connections screen and then tap

Dialing Rules.

10 Select Use dialing rules, tap ok at the dialog box, and then tap

Edit.

11 Specify your current phone type and then tap ok until you exit and

return to the Settings page.

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Chapter 2 — Connecting and Configuring the CN50

Connecting to a Network With a VPN Server

A VPN connection helps you to securely connect to servers, such as a corporate network, through the Internet. Before you can make a VPN connection, you will need the following items from your network administrator:

• User name

• Password

• Domain name

• TCP/IP settings

• Host name or IP address of the VPN server

To create a VPN server connection:

1 Tap Start > Settings > Connections.

2 Under My Work Network, tap Add a new VPN server connection.

3 In the Name field, enter a name for the connection, such as your

company name.

4 In the Host name / IP field, enter the VPN server name or IP

address.

5 Select the VPN type of authentication to use with your CN50. If

you are not sure which option to choose, check with your network administrator.

6 Tap Next.

7 Select a way for the CN50 to authenticate the connection. If you

select A pre-shared key, enter the key provided by your network administrator.

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8 Click Next.

9 Enter the User name, Password, and Domain (if provided by an

ISP or your network administrator).

10 Tap Finish.

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Chapter 2 — Connecting and Configuring the CN50

64 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

Developing and Installing Applications

This chapter includes information on developing and installing applications for the CN50.

• Developing Applications for the Computer

• Installing Applications on the CN50

• Updating the System Software

Chapter 3 — Developing and Installing Applications

Developing Applications for the Computer

Use the Intermec Resource Kits to develop applications to run on the CN50. The Resource Kits are a library of C++, .NET, Java, and web components grouped by functionality that you can use to create applications for the computer. The Resource Kits are part of the Intermec Developer Library (IDL), and can be downloaded from the Intermec web site at www.intermec.com/idl. For more information, see the Intermec Developer Library (IDL) Resource Kit

Developer’s Guide.

Packaging Your Application

For very simple applications, the executable file may be the only file you need to deploy. More typically, you will have a set of files to install. You can also copy a directory structure that contains the application, supporting files, DLLs, images, and data files.

Intermec recommends using .cab files to install your applications. The CN50 uses standard Windows Mobile .cab files and will install third-party .cab files.

Choosing a Target Location

You can have your .cab file place your application in any of these memory locations on the CN50:

• The ObjectStore.

• The optional microSD card. Depending on available disk space,

you may want to consider installing your application files on the microSD card. Using a microSD card creates the Storage Card folder on the CN50.

• The non-volatile Flash File Store. Applications and data in the

Flash File Store will persist through a clean boot.

Files copied to any of these locations are safe when you cold boot the computer as long as the AutoRun system is installed in the appropriate location. When you copy a .cab file to the \CabFiles folder, the folder automatically extracts that .cab file on every cold boot.For more information about AutoRun, see the Intermec Developer Library

(IDL) Resource Kit Developer’s Guide.

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Chapter 3 — Developing and Installing Applications

Installing Applications on the CN50

You can install files and applications on the computer by using:

• SmartSystems Foundation.

• Microsoft ActiveSync.

• Scan to Load hands-free software loading function of

SmartSystems Foundation

• a microSD card.

For more information on installing applications, see the Intermec

Developer Library (IDL) Resource Kit Developer’s Guide.

Installing Applications Using SmartSystems Foundation Console

Your CN50 is SmartSystems-enabled, which lets you use the SmartSystems console to install Intermec applications on your CN50. The console is part of SmartSystems Foundation. For more information, go to the Intermec web site at

www.intermec.com/SmartSystems.

To use SmartSystems console to install an application:

1 Download your application file from the Intermec web site and

unzip it on your desktop PC.

2 Double-click the application file to install it. The application file

should appear in the Software Vault.

3 From the SmartSystems console in the Software Vault,

drag-and-drop the application onto each CN50 in your network, or drop the application on a group of computers contained in a folder.

Installing Applications Using Microsoft ActiveSync

You can send applications from your PC to your C N5 0 usi ng Micr osoft ActiveSync. To download ActiveSync or the Windows Mobility Center, go to www.windowsmobile.com/getstarted.

To install an application on the computer using ActiveSync:

1 On your PC, copy the .cab file you want to download to your CN50.

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Chapter 3 — Developing and Installing Applications

2 Create an ActiveSync connection between your PC and CN50. For

help, see “Connecting to a PC” on page 31.

3 Click Explore. The Mobile Device window opens.

4 Double-click My Windows Mobile-Based Device.

5 Navigate to the folder you want to copy the .cab file to, and paste

the .cab file in the folder.

6 On your CN50, tap Start > Programs > File Explorer > and

navigate to the location of the .cab file.

7 Tap the .cab file to install it.

Installing Applications Using a Scan-to-Connect Bar Code

You can use the Scan-to-Connect function in SmartSystems Foundation to create a bar code that loads software. The bar code contains the address of the server where the software to download is located. Once you scan the bar code, it finds the server, downloads the file, and installs it on the mobile computer. For more information on installing applications using a Scan-to-Connect bar code, see the SmartSystems Foundation Help.

Installing Applications Using a MicroSD Card

You can also use a microSD card to install applications.

1 Suspend the CN50 and remove the microSD card.

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Chapter 3 — Developing and Installing Applications

2 Insert the microSD card into a microSD adapter card and then

place it in the storage card reader connected to your PC.

3 Copy your application file to the microSD card.

4 Remove the microSD card from the adapter card and insert it into

the CN50.

5 On your CN50, navigate to the storage card folder and run your

application.

Updating the System Software

The CN50 uses Image Update to update the operating system (OS) and system software. Image Update uses packages to allow for smaller and faster updates because the contents are stored in ROM. Packages persist through a cold or clean boot and cannot be removed by the end user. The Image Update process also provides strengthened security because all packages are signed.

Image Update packages (.pkg or .pks files) may contain elements such as DLLs, executable (.exe) files, and .cab files.

• You can update multiple computers at the same time using the

SmartSystems Console. For help, see the next section, “Updating

Multiple Computers Using SmartSystems Console”.

• You can update individual computers by transferring the packages

to the CN50 and then installing them from the CN50.

If you are using SmartSystems to update the CN50, you can choose to send the updates silently. For more information, see “Sending Silent

Update Packages to the CN50” on page 71.

Updating Multiple Computers Using SmartSystems Console

You can use the SmartSystems console to update the operating system or system software on your CN50. The console is part of SmartSystems Foundation and is available from the Intermec web site through the Intermec Developer Library (IDL). Before you can upgrade your CN50, you need:

• SmartSystems Foundation. To download SmartSystems

Foundation, go to www.intermec.com/SmartSystems and click on the Downloads tab.

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• the SmartSystems bundles you want to install. The SmartSystems

bundle contains the Image Update package file. These SmartSystems bundles are available from the Intermec web site at

www.intermec.com/. Go to Support > Downloads.

To update the CN50 using SmartSystems Foundation:

1 On your desktop PC, open the SmartSystems Foundation console.

2 Make sure the SmartSystems Foundation console and the

computer are on the same subnet.

3 Make sure the computer is in a charge dock or communications

dock, or that device power management is disabled.

4 Download the SmartSystems bundle to your PC.

5 Double-click the .exe file on your PC. An InstallShield application

starts.

6 From the SmartSystems console, locate the bundle(s) to install.

7 Drag the application to each computer you want to update or to a

group of computers in a folder. The SmartSystems console installs the update on your computers.

8 After the download is complete, your CN50 begins the update

process and automatically performs a cold boot.

The CN50 then boots into a special Update Loader mode where the computer has no connections and is completely unusable. This process can take anywhere from 30 seconds to 15 minutes depending on the update.

Note: The SmartSystems console indicates that your CN50 is offline, by displaying a red stop sign symbol, until the CN50 reboots and reconnects to the system.

9 After the update is complete, the CN50 cold boots again. When a

confirmation dialog box appears requesting user input, dismiss it.

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Sending Silent Update Packages to the CN50

If you want to automatically download and send update packages to your computers, you can purchase a SmartSystems AutoDeploy License. The silent updates do not require any user intervention and begin when you choose to have the update process start. SmartSystems Foundation users are notified when update packages are released so that they can download them and update their Intermec computers. For more information, see the SmartSystems Foundation Help.

Updating Individual Computers

You can download update packages from your PC to the CN50 using Microsoft ActiveSync or any other file transfer method you choose. If you need to download ActiveSync or the Windows Mobility Center, go to www.windowsmobile.com/getstarted.

To update an individual computer:

1 Download the Image Update packages you want to install from the

Intermec web site at www.intermec.com/. Go to Support > Downloads.

2 Transfer the Image Update packages from your PC to the CN50.

3 On your CN50, tap Start > Programs > File Explorer and navigate

to the location of the Image Update package.

4 Double-tap the package to install it. Your CN50 begins the update

process and automatically performs a cold boot.

The CN50 boots into a special Update Loader mode where the computer has no connections and is completely unusable. This process can take anywhere from 30 seconds to 15 minutes depending on the update.

5 After the update is complete, the CN50 cold boots again. When a

confirmation dialog box appears requesting user input, dismiss it.

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72 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

Troubleshooting and Maintaining the CN50

If you encounter any problems while using the CN50, look in this chapter to find a possible solution. You will also find information on routine maintenance. This chapter contains these sections:

• Calling Product Support

• Troubleshooting the CN50

• Resetting the CN50

• Cleaning the CN50

Chapter 4 — Troubleshooting and Maintaining the CN50

Calling Product Support

If you cannot find the answer to your problem in the “Troubleshooting the Computer” section, you can visit the Intermec technical knowledge base (Knowledge Central) at

intermec.custhelp.com to review technical information or to request

technical support. If you still need help after visiting Knowledge Central, you may need to call Product Support.

To talk to an Intermec Product Support representative, call:

1-800-755-5505

Before you can call Intermec Product Support, make sure you have the following information ready:

• Configuration number

• Serial number

• Firmware and software version numbers

• The language your custom application was written in and the tools

you used to create it

Consult your application developer for information on your custom application.

Finding Your Configuration Number

To find the configuration number of your CN50:

• Look at the CN (configuration number) and SN (serial number)

fields on the label inside the battery compartment.

Finding Your Software and Firmware Version Numbers

To find your mobile computer’s software and firmware version number:

1 Tap Start > Settings > About.

2 Tap the Packages tab to find software version numbers.

3 Tap the Build tab to find the firmware version.

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Chapter 4 — Troubleshooting and Maintaining the CN50

Troubleshooting the CN50

Use this section to troubleshoot some common problems you may experience with your CN50.

If you send the CN50 in for service, it is your responsibility to save the computer data and configuration. Intermec is responsible only for ensuring that the hardware matches the original configuration when repairing or replacing the computer.

Problems While Configuring the CN50

Problem Solution

You cannot type a character on the keypad or you can only type uppercase or lowercase letters.

You press the Power key and nothing happens.

You insert a microSD card and cannot find the SDMMC Disk folder on the CN50.

The Battery status LED is on.

You may have locked a modifier key on the keypad. Press the necessary key sequence to unlock the key. For help, see

“Using the Keypad” on page 8.

• Make sure the backlight is on.

• Make sure you have a charged battery that is

installed correctly. For help, see

“Charging the

Battery” on page 4.

• The battery may be discharged. Replace the battery

with a spare charged battery, or charge the battery.

• Reset the CN50. For help, see “Resetting the

CN50” on page 79.

• The microSD card may not be installed correctly.

Insert the microSD card as described in Steps 2 through 4 of

“Installing a microSD Card” on

page 22.

• The microSD card may be damaged. Try another

microSD card.

• If the battery status LED is a steady green, the

battery is more than 95% charged and computer is on a charger.

• If the battery status LED is blinking red, then the

battery is low. Replace or charge the battery.

• If the battery status LED is a steady red, the main

battery is on charge.

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Chapter 4 — Troubleshooting and Maintaining the CN50

Problem Solution

The computer appears to be locked up and you cannot enter data.

• Press the Power key to turn off the computer, then

press the power key again to turn it on.

• Cold boot the CN50. For help, see “Cold Booting

the CN50” on page 79.

• Try reloading the firmware. For help, see

“Updating the System Software” on page 69.

• If the computer does not boot or reset, contact your

Intermec representative for help.

You tap the screen and nothing happens.

• Align your screen. For help, see “Aligning the

Touch Screen” on page 14.

• Make sure the CN50 is not locked.

Problems With Wireless Connectivity

Problem Solution

The CN50 is connected to the network and you move to a new site to collect data. Your CN50 now shows you are not connected to the network.

The CN50 appears to be connected to the network, but the host computer is not receiving any information from the CN50.

Move closer to an access point or to a different location to reestablish communications until you reconnect with the network. Any data collected while out of range is transmitted over the network.

There may be a problem with the connection between the access point and the host computer. Check with network administrator or use your access point user’s manual.

Problems While Configuring 802.1x Security

Problem Solution

The CN50 indicates that it is authenticated, but it does not communicate with the host.

The CN50 does not appear to be authenticating and a network connection icon does not appear on the toolbar.

Make sure the CN50 IP address, host IP address, subnet mask, default router are configured for network.

• The CN50 may not be communicating with the

access point. Make sure the CN50 network name matches the access point network name (SSID).

• 802.1x security network may not be active. Make

sure the server software is properly loaded and configured on the server PC. See server software documentation for help.

76 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

Chapter 4 — Troubleshooting and Maintaining the CN50

Problem Solution

A network connection icon appears in the toolbar, but then disappears.

You are setting up multiple access points in a network, with different SSIDs, and the connection fails.

The CN50 indicates it is not authenticated.

You receive a message saying “The server certificate has expired or your system date is incorrect” after you perform a clean boot on the CN50.

• The CN50 may not be communicating with the

intended access point. Make sure the CN50 network name matches the access point network name. Default network name is “INTERMEC.”

• Access point may not be communicating with

server. Ensure the access point is turned on, properly configured, and has 802.1x security enabled.

The CN50 does not save WEP key values when changing the SSID. Reenter the WEP key value after changing the SSID and save your changes. You should now be able to connect to the different access points.

Make sure that:

• the User Name and Password parameters on the

CN50 must match the user name and password on authentication server. You may need to reenter the password on both the CN50, authentication server.

• on your authentication server, the user and group

are allowed and the group policy is allowed to log into the server. For help, see the documentation that shipped with your authentication server software.

• the IP address and secret key for access point must

match the IP address and secret key on the authentication server. You may need to reenter the IP address and secret key on both your access point and authentication server.

• the authentication server software is running on the

server PC.

Date and time are not saved when you perform a clean boot. Reenter the date and time, and then save your changes.

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Chapter 4 — Troubleshooting and Maintaining the CN50

Problems Reading Bar Codes

Problem Solution

You cannot see a red beam of light from the imager when you press the Scan button and aim the imager at a bar code label.

• You may be too far away from the bar code label. Try

moving closer to the bar code label and scan it again.

• You may be reading the bar code label “straight on.”

Change the reading angle and try again.

• Move within two feet of a wall to test the effective

scan of the scanner. For help scanning bar codes, see

“Reading Bar Codes” on page 18.

When you release a Scan button or handle trigger, the Good Read light does not turn off.

The scanner will not read the bar code label.

The Good Read light will remain on if you configure the computer to use continuous/edge triggering. If you configure the computer for level triggering and the Good Read light remains on, there may be a problem. Press one of the Scan buttons or pull the trigger again without scanning a bar code label. If the light is still on, contact your local Intermec representative.

• Aim the scanner beam to cross entire bar code label

in one pass. Vary the scanning angle.

• Check the quality of the bar code label, Scan a bar

code label that you know will scan. Compare the two bar code labels to see if the bar code quality is too low. You may need to replace the label that you cannot scan.

• Make sure the bar code symbology is enabled and

configured correctly. Use Intermec Settings to check the symbologies. Expand

Symbologies

virtual wedge) to check and enable symbologies, then scan the bar code label again.

• Make sure the computer application is expecting

input from a bar code. You may need to type this information instead.

The scanner does not read the bar code labels quickly, or the scanning beam seems to be faint or obscured.

You scan a valid bar code label to enter data for your application. The data decoded by the scan module does not match the data encoded in the bar code label.

The scanner window may be dirty. Clean the window with a solution of ammonia and water. Wipe dry. Do not allow abrasive material to touch the window.

The computer may have decoded the bar code label in a symbology other than the label’s actual symbology. Try scanning the bar code label again. Make sure you scan the entire label.

Data Collection >

beneath devices listed (scanner,

78 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

Resetting the CN50

You rarely need to reset the computer. If the computer does not resume after pressing the Power button, or if the computer or an application locks up, you may need to reset the CN50. The CN50 uses the configuration currently saved in flash memory during the boot process. There are three ways to reset the CN50:

• Warm booting the CN50

• Cold booting the CN50

• Clean booting the CN50

Warm Booting the CN50

You may need to perform a warm boot to correct conditions where an application stops responding to the system.

To warm boot the computer:

• Go to Start > Programs > Shut Down.

The computer systematically shuts down. Press the Power button to restart the computer, or it will restart automatically if external power is applied.

Chapter 4 — Troubleshooting and Maintaining the CN50

• Scan the following bar code:

Cold Booting the CN50

In some cases where the computer completely stops responding, it may be necessary to perform a cold boot. Because cold booting may result in data loss, use this method only if all other recovery methods have failed.

Note: Cold booting the CN50 does not guarantee that cached disk data will be saved, so transactional data may be lost during the reset. All other data, such as CN50 configuration and network settings, is preserved.

CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual 79

Chapter 4 — Troubleshooting and Maintaining the CN50

To cold boot your CN50:

1 Remove the battery pack from the CN50 and wait 30 seconds.

2 Reinsert the battery pack and press the Power button.

Clean Booting the CN50

If the CN50 seems to be locked up, try warm booting and then cold booting the computer. If neither method works, use a clean boot to get the computer up and running for further troubleshooting. When you clean boot, the CN50 only loads files and applications that are absolutely required by the operating system. A clean boot returns the CN50 to an “out of the box” or factory default state, so that you can run diagnostic tests to troubleshoot the normal boot processes:

The clean boot process erases the CN50 memory, including all applications and data files in the object store. To preserve applications through a clean boot, store them in the Flash File Store. For more information, see “Installing Applications on the

CN50” on page 67.

To clean boot the computer using the mobile computer:

1 Remove the battery pack from the back of the CN50.

2 Reinsert the battery pack and press the Power button.

3 When the CN50 starts the boot process, simultaneously press <

and

> until the IPL Boot Configuration Menu appears on the

screen.

4 Press

80 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

2 to select Force Clean Boot and then press 0 to select

Continue with Boot.

The CN50 executes the clean boot. This process takes a few minutes

5 When prompted, tap the screen to set up the CN50.

6 Follow the instructions to calibrate the screen.

Cleaning the CN50

To keep the CN50 in good working order, you may need to clean the imager window, color camera window, and the touch screen. Clean the windows and the touch screen as often as needed for the environment in which you are using the CN50. To clean the CN50, use a solution of one part ammonia and three parts water.

There are no user-serviceable parts inside the CN50. Opening the CN50 will void the warranty and may cause damage to the internal components.

To clean the image window, camera window, and touch screen:

1 Press the Power button to suspend the CN50.

2 Dip a clean cloth towel in the ammonia solution and wring out the

excess.

Chapter 4 — Troubleshooting and Maintaining the CN50

3 Wipe off the imager window, camera lens, and flash area. Do not

allow any abrasive material to touch these surfaces.

4 Wipe dry.

CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual 81

Chapter 4 — Troubleshooting and Maintaining the CN50

82 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

Specifications

Appendix A — Specifications

Physical and Environmental Specifications

CN50 Physical Dimensions

Length 15.4 cm (6.05 in)

Width 7.4 cm (2.93 in)

Height 2.8 cm (1.09 in)

Weight 310 g (10.9 oz)

Power and Electrical Specifications

Battery type Rechargeable Lithium-ion (Li-ion) batteries:

Battery capacity

Electrical rating

Backup battery

1950 mAh (7.2 Wh) (AB24) 3900 mAh (14.4 Wh) (AB25)

4,65 V, 3A

Super capacitor supplies 5 minutes bridge time

Environmental Specifications

Operating temperature

Storage temperature

Recharge temperature

Humidity 5% to 95% non-condensing

Environmen tal rating

-10 °C to 50 °C (14 °F to 122 °F)

-20 °C to 60 °C (-4 °F to 140 °F)

0 °C to 45 °C (32 °F to 113 °F)

IP54 compliant

Touch Screen Specifications

Transflective TFT; QVGA color with touch panel; 240 x 320 pixels; 8.9 cm (3.5 in) diagonal active area; 5-level LED backlight control with settings.

84 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

Keypad Options

• Numeric keypad

• Alphanumeric keypad (QWERTY)

Bar Code Symbologies

The EA21and EA11 imager supports all of the bar code symbologies listed in

the next table.

Symbology

Australia Post GS1 DataBar Omni-Directional

Aztec Infomail

BPO Interleaved 2 of 5

Canada Post Japan Post

China Post KoreanPost

Codabar Matrix 2 of 5

Codablock A Maxicode

Codablock F Micro PDF417

Code 11 MSI

Code 39 PDF417

Code 93 Planet

Code 128/GS1-128 Plessey

DataMatrix Postnet

Dutch Post QR Code

EAN/UPC Standard 2 of 5

EAN.UCC Composite SwedenPost

GS1 DataBar Expanded Telepen

GS1 DataBar Limited TLC 39

Appendix A — Specifications

CN50 Imager Reading Distances

Typical reading distances are done in an office environment using office lights (4 lux). Minimum distances are measured in the dark (0 lux). Both reading distances are provided in respective scan engine integration guides. Contact your local Intermec representative for more information.

CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual 85

Appendix A — Specifications

Below are the typical and minimum standard reading distances for the CN50 built with an EA21 or EA11 imager. When correctly mounted, and exit window reduces reading distances by about 4% for all scan engines.

Note: Minimum distances depend on the length of the bar code.

EA21 Area Imager Minimum Reading Distances

Minimum distances are measured in the dark (0 lux).

0" 32"28"24"20"16"12"8"4"

16"

12"

16"

PDF417 10 mils

Data Matrix 10 mils

08070605040302010

0.15mm/6 mils

0.25 mm / 10 mils

100% contrast UPC EAN

0.5 mm / 20 mils

86 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual

Intermec CN50 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Before You Begin

Safety Information

Global Services and Support

Warranty Information

Web Support

Telephone Support

Service Location Support

Who Should Read This Manual

Related Documents

Patent Information

Introducing the CN50 Mobile Computer

Using the Battery

Charging the Battery

Changing the Battery

Maximizing Battery Life

Understanding the Battery Status

Checking the Battery Status

Using the Keypad

Using the Power Button

Using the Color-Coded Keys

Capitalizing Characters

Entering Characters on the Numeric Keypads

Adjusting the Volume of the CN50

Using the Screen

Configuring the Backlight

Using the Stylus

Understanding the Screen Icons

Calibrating the Touch Screen

Aligning the Touch Screen

Rotating the Screen

Understanding the Status LEDs

Using the Imager

Understanding Bar Codes

Reading Bar Codes

Capturing Signatures

Capturing Documents

Using the Color Camera

Zooming On an Image

Taking a Picture

Switching to Video Mode

Saving Picture Files

Installing a microSD Card

Enabling the Integrated GPS on the CN50

Using the GPSID Installed on the CN50

Improving GPS Performance on the CN50

Configuring the CN50

Managing the CN50 With SmartSystems Foundation

Using Intermec Settings Directly On the CN50

Hiding Menu Items in Intermec Settings

Connecting to a PC

Establishing an ActiveSync partnership

Connecting to Your Network

Connecting the CN50 Using 802.11 Radio Communications

Connecting the CN50 Using Bluetooth Communications

Connecting to a Bluetooth Scanner

Connecting the CN50 to a Wireless Printer

Connecting the CN50 Using Ethernet Communications

Connecting the CN50 Using USB Communications

Managing Network Connections With iConnect

Turning a Network Connection on or off

Configuring or Changing Wireless Security Profile Settings

Configuring or Changing Wireless or Ethernet Network Settings

Checking the Connection Status with a Ping Test

Checking the Overall Connection Status

Configuring Wireless Security

Choosing Between Microsoft and Funk Security

Selecting a Funk Security Profile

Selecting Microsoft as Your Security Choice

Loading a Certificate

Disabling Security

Configuring the Phone

Turning On the Phone Using the Wireless Manager

Activating the CDMA Phone

Values Required for CDMA Phone

Starting the Activation Wizard

Activating the CN50 on Sprint