Intel 533ANMU, 512ANH, 512BGM, 512ANMU, 533ANM User Manual
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Shared Folder Notification
File and printer sharing enables other computers on a
network to access resources on your computer. You
should be cautious when you use your wireless
notebook computer with file and printer sharing
enabled.
Use this feature to receive notifications when you
connect to a wireless network with shared folders that
meet one of the following conditions:
● The Microsoft Windows firewall is disabled
● File and Printer Sharing are enabled as an
exception to the Microsoft Windows firewall
settings.
Unshare shared folders automatically when
connected to an unsecured network.
Select to unshare shared folders automatically, each
time you connect to an unsecured network. This feature
provides some additionally security.
Device to Device (ad hoc)
Network Notification
Disable this notification
Select to maintain your current shared folder settings
each time you connect to an open, unsecured network.
Notify when connected to an unsecured network.
Select to receive notification each time you are
connected to an open, unsecured network.
Receive alerts dependent on the following settings
when connected to an ad hoc network. You are alerted
every two minutes, with a maximum of five alerts.
Notify when no peers have joined the ad hoc
network
Select to receive notification if no peers join the ad hoc
network.
Notify when all peers leave the ad hoc network
Select to receive an alert when all the peers leave the
ad hoc network.
Network Name (SSID)
Notification
Notifies you when the default network name (SSID) is
used to connect to a network. Common examples of
pre-defined, default network names are: wireless,
WLAN, linksys, default.
Connecting to an access point that has the default
network name (SSID) can be a security problem. This
access point usually uses all the default security and,
management settings (for example, Open
authentication; default IP address, user name, or
password). If this is a personal network, change the
network name and security settings to improve the
security of the network.
Notify when connected to a network with the
default SSID name
Select to receive an alert when connected to a network
with the default network name.
WiFi Settings
Wi-Fi Protected Setup* Enable device registration
Disable WiFi scanning when associated: This
setting disables scanning for additional WiFi access
points after the adapter connects to an access point
(network). Disabling scanning when already connected
can improve the connection performance.
Turn this on to let the computer act as an external
registrar. In this capacity, the computer can set up an
unconfigured access point or join a configured access
point. After the access point has been configured, the
computer, as an external registrar, can add new
computers (enrollees) to the network. Default state is
OFF.
Turn Enable device registration off to let the
computer detect and connect to a network as an
enrollee.
Notify when Wi-Fi Protected Setup access points
are within range of your computer
Turn to on to let you know when an access point
equipped with Wi-Fi Protected Setup* is within range of
your computer. This is necessary if you want to enroll
(connect) this computer to the access point. Default
state is On.
OK
Cancel
Saves settings and return to the previous page.
Closes and cancels changes.
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Intel(R) Wireless Troubleshooter (Tools menu)
Intel(R) Wireless Troubleshooter Window
Open Intel(R) Wireless Troubleshooter
Resolve Errors
The Intel Wireless Troubleshooter is an application that can help you resolve wireless
network connection issues. When a connection issue is detected, a desktop alert notification
appears at the bottom right corner of your desktop. Once you click the desktop alert, a
diagnostic message displays the recommended steps to resolve the connection problem. For
example, if a connection problem occurred because of an invalid password, the Profile
Manager application is launched when you click a displayed hyperlink, letting you enter the
correct password.
From the Intel Wireless Troubleshooter you can enable or disable the alert notifications. The
Intel Wireless Troubleshooter is only supported under Microsoft Windows XP*.
Intel(R) Wireless Troubleshooter Window
The Intel Wireless Troubleshooter contains two panes. The left pane displays a list of
available tools. The right pane displays the current connection issue and is divided into two
sections: the error message and the recommended action. The recommended action
contains descriptions about available utilities and helps to resolve the associated connection
issue. If you click on a help link, the help text is displayed in a window. If you click on the
associated issue resolution link, a program is launched to resolve the connection issue.
Name Description
Menu Options
File Wireless Event Viewer: Launches Wireless Event Viewer. Also
selectable in the left pane.
Disable Notification/Enable Notification: Select to disable or
enable alert notifications. Also selectable in the left pane.
Exit: Click to exit the Intel Wireless Troubleshooter application.
View
History: Displays or removes the History data on the right panel
of the Intel Wireless Troubleshooter.
Available Help
History
Tools
Manual Diagnostics Tool: Run diagnostic test to verify the
functionality of your wireless adapter. See
Manual Diagnostics
Tool for more information.
Help
Intel(R) Wireless Troubleshooter Help: Displays online help
for the Intel Wireless Troubleshooter.
About: Displays version information for the Intel Wireless
Troubleshooter.
The date, time and error message:
● Description of error.
● Link to resolve error (if available). See Resolve Errors next.
● Link to recommended steps to resolve error.
Maintains a list of the last five alerts. The alerts are listed chronologically,
with the most recent alert at the top of the list.
How to Open Use Intel(R) Wireless Troubleshooter
Open the Intel(R) PROSet/Wireless WiFi Connection Utility. At the Tools menu, click Intel
(R) Wireless WiFi Troubleshooter.
Resolve Errors
Use the following recommendations to resolve detected network connection issues.
Did not receive an IP address
The ad hoc network is idle and no peers have joined the network
The ad hoc network is idle and all peers have left the network
You are connected to a network with default network name (SSID). The network or the
access point may not be configured with security
You are connected to a network that is not configured with security and there are shared
folders detected in your system
The wireless network adapter in the system is disabled
No wireless network adapter was detected in the system
No wireless network adapter driver was installed
Corrupted wireless network adapter driver
Adapter Driver is not loaded
Disconnection from an access point
If you are an advanced user or administrator, use these error messages to diagnose
problems within your wireless network profiles.
The application failed to start
No certificate found
Authentication failed due to invalid user name
Authentication failed due to invalid user credentials
Authentication failed due to an invalid user certificate
Your certificate will expire soon
Authentication failed due to invalid server identity
Authentication failed due to invalid server credentials
Authentication failed due to an invalid server certificate
Authentication failed because the AAA server is unavailable
The AAA server rejected the EAP method
Incorrect PIN for retrieving certificate
Error occurred because the GSM adapter was unexpectedly removed
Smart Card was unexpectedly removed
Authentication failed because timer expired
An administrator profile failed to authenticate
Administrator profile did not receive an IP address
Did not receive an IP address
The wireless adapter failed to get a valid IP address. The wireless security password or
encryption key does not match the one used by the access point. Other causes are: the
wireless network requires a static IP address; there is a problem with the DHCP server; or, a
general network problem.
To clear this message:
● Reenter the wireless security password in the network security settings. See Personal
Security.
● Restart the access point, router, computer, and DSL/cable modem.
● Verify the security configuration on the access point or wireless router. For assistance,
contact your access point or router manufacturer.
● Contact your network administrator for help to set up your wireless connection.
The ad hoc network is idle and no peers have joined the network
If you create an ad hoc network and no peers join that ad hoc network for two minutes, this
alert notifies you that the ad hoc network is idle.
This alert notification is enabled or disabled in the Application Settings.
To clear this message:
1. From the Tools menu, click Application Settings.
2. Scroll down to locate Device to Device (ad hoc) Network Notification.
3. Clear Notify when no peers have joined the ad hoc network.
4. Click OK to save your settings and return to the WiFi connection utility main window.
The ad hoc network is idle and all peers have left the network
If you create or join an ad hoc network with other participants, this alert notifies you when
any or all participants have left the ad hoc network.
This alert notification is set in the Application Settings.
To clear this message:
1. From the Tools menu, click Application Settings.
2. Scroll down to locate Device to Device (ad hoc) Network Notification.
3. Clear Notify when all peers leave the ad hoc network.
4. Click OK to save your settings and return to the WiFi connection utility main window.
You are connected to a network with default network name (SSID).
The network or the access point may not be configured with security
Connecting to an access point that uses a default network name (SSID) can be a security
problem. This access point usually uses all the default security and management settings
(for example, Open authentication, default IP address, user name, or password.) If this is a
personal network, change the network name and security settings to improve the security of
the network.
This alert notification is enabled or disabled in the Application Settings.
To clear this message:
1. From the Tools menu, click Application Settings.
2. Scroll down to locate SSID Notification.
3. Clear Notify when connected to a network with the default SSID name.
4. Click OK to save your settings and return to the WiFi connection utility main window.
You are connected to a network that is not configured with security
and there are shared folders detected in your system
File and printer sharing enables other computers on a network to access resources on your
computer. You should be cautious when you use your wireless portable computer with file
and printer sharing enabled.
If you are alerted when connecting to a wireless LAN with shared folders, you can disable
this notification. See Application Settings.
To clear this message and restore the network shared folders on disconnection:
1. From the Tools menu, click Application Settings.
2. Scroll down to locate Shared Folder Notification.
3. Select Disable this notification to maintain your current shared folder settings each
time that you connect to an open, unsecured network.
4. Click OK to save your settings and return to the WiFi connection utility main window.
The wireless network adapter in the system is disabled
Enable the wireless adapter.
1. Right-click My Computer.
2. Select Properties.
3. Click Hardware.
4. Click Device Manager.
5. Double-click Network Adapters.
6. Right-click the Intel(R) PRO/Wireless adapter that is listed.
7. Click Enable.
8. Click File > Exit to close the Device Manager.
9. Click OK to close System Properties.
No wireless network adapter was detected in the system
The system could not detect an Intel wireless adapter in the system. The adapter may be
removed or not installed.
First verify if there is a wireless adapter listed in the Device Manager:
1. Right-click My Computer.
2. Select Properties.
3. Click Hardware.
4. Click Device Manager.
5. Double-click Network Adapters.
If an Intel(R) PRO/Wireless adapter is listed, update the driver from the Intel Corporation
Support Web site at
listed, contact your computer manufacturer.
www.intel.com/support/. If an Intel(R) PRO/Wireless adapter is not
No wireless network adapter driver was detected in the system
The system could not detect an Intel wireless adapter in the system. You may need to
update the wireless adapter driver.
First verify if there is a wireless adapter listed in the Device Manager:
1. Right-click My Computer.
2. Select Properties.
3. Click Hardware.
4. Click Device Manager.
5. Double-click Network Adapters.
If the wireless adapter is listed:
1. Go to Start > Control Panel > Add or Remove Programs.
2. Select Intel(R) PROSet/Wireless WiFi Software.
3. Click Change/Remove.
4. Select repair.
5. Click Next.
If these steps do not resolve the problem, download and install the latest software for the
Intel wireless adapter from the Intel Corporation Support Web site at
support/. If an Intel(R) PRO/Wireless adapter is not listed, contact your computer
www.intel.com/
manufacturer.
Corrupted wireless network adapter driver
The system detected that the network driver is corrupted. You need to update the wireless
adapter driver.
1. Right click the Intel(R) PRO/Wireless network card that is installed in your computer.
2. Click Update Driver. The Windows Welcome to the Hardware Update Wizard is
displayed.
3. At the Hardware Update Wizard screen, click Yes, this time only.
4. Click Next.
5. Click Install the software automatically. Or if you know where the driver is
located, click Install from a list or specified location.
If an Intel(R) PRO/Wireless adapter is listed, update the driver from the Intel Corporation
Support Web site at
listed, contact your computer manufacturer.
www.intel.com/support/. If an Intel(R) PRO/Wireless adapter is not
If you receive the message Cannot Continue the Hardware Update Wizard, contact the
Intel Corporation Support Web site at
www.intel.com/support/.
Adapter Driver is not loaded
The system detected that the wireless adapter driver is not loaded. You need to install/
update the wireless adapter driver.
1. Right click the Intel(R) PRO/Wireless network card that is installed in your computer.
2. Click Update Driver. The Windows Welcome to the Hardware Update Wizard is
displayed.
3. At the Hardware Update Wizard screen, click Yes, this time only.
4. Click Next.
5. Click Install the software automatically. Or if you know where the driver is
located, click Install from a list or specified location.
If an Intel(R) PRO/Wireless adapter is listed, update the driver from the Intel Corporation
Support Web site at
listed, contact your computer manufacturer.
If you receive the message Cannot Continue the Hardware Update Wizard, contact the
www.intel.com/support/. If an Intel(R) PRO/Wireless adapter is not
Intel Corporation Support Web site at www.intel.com/support/.
Disconnection from an access point
The following error messages are displayed when the wireless adapter is disconnected from
the network access point.
Disconnect from access point due to failed association.
Disconnect from access point due to authentication failures.
Disconnect from access point due to TKIP Michael Integrity Check failure.
Disconnect from access point due to Class 2 frame non-authentication failure.
Disconnect from access point due to Class 3 frame non-association failure.
Disconnect from access point due to re-association failure.
Disconnect from access point due to Information Element failure.
Disconnect from access point due to EAPOL-Key protocol 4-way handshake failure.
Disconnect from access point due to 802.1X authentication failure.
Recommended action:
Manually reconnect or verify network settings stored in profile then remove the access point
from the
Profiles to open the Profiles list. Select the profile and click Connect.
Exclude list. For example, on the WiFi connection utility main window, click
The application failed to start
The application that you specified to start when this profile connected, could not be found.
Verify the path and file name in the Profile Wizard Advanced Settings.
To verify the path and file name:
1. From the WiFi connection utility main window, click Profiles.
2. Select the Profile.
3. Click Properties.
4. Click
5. Click Start Application.
6. Click Enable Auto Launch. Verify that the file name and file location path are correct.
7. Click OK to close the Advanced Settings.
8. Click OK to close the General Settings and return to the Profiles list.
Advanced.
No certificate found
This error may occur if a machine certificate or a user certificate was not found in the
relevant certificate store. To resolve, perform the following steps:
1. Verify that a valid machine or user certificate is present in the machine or user
certificate store, depending on the type of profile you are using.
2. If a valid certificate is not present in the store, request a valid machine or user
certificate from the domain's Certificate Authority. Note that the computer needs to be
joined to a domain in order to be eligible to get a machine certificate from the
domain's Certificate Authority.
3. Contact your Administrator for assistance.
Authentication failed due to invalid user name: Reenter user name
This authentication error can be caused by an invalid user name when using either TTLS,
PEAP, LEAP, or EAP-SIM profiles.
Use the following steps to resolve this error:
1. Select the appropriate profile from the Profiles list.
2. Click Properties.
3. Click Next.
4. Select the appropriate 802.1X Authentication Type.
● For TTLS, PEAP and EAP-FAST profiles: Select Use the following for User
Credentials.
❍ Verify the User Name information.
❍ If Use Windows logon or Prompt each time I connect is selected,
verify that the correct user credentials information is used when you
connect to the wireless network. NOTE: This option is only available if
you have the Single Sign On Pre-logon Connect component installed.
● For LEAP profiles: Select Use the following user name and password and
verify the user name information. If Use Windows logon user name and
password or Prompt for user name and password is selected, make sure
that the correct user credentials information is used when you connect to the
wireless network.
● For EAP-SIM authentication type: Verify that the correct user name is being
used under Specify user name (identity).
5. To save the settings, click OK.
Authentication failed due to invalid user credentials: Reenter
credentials
This authentication error can be caused by invalid user credentials when using either TTLS,
PEAP, LEAP or EAP-FAST profiles.
Use the following steps to resolve this error:
1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. The 802.1X Authentication Type should be selected.
5. Select Use the following for User Credentials.
6. Verify the User Name, Domain, and password information.
❍ If Use Windows logon or Prompt each time I connect is selected, verify
that the correct user credentials information is used when you connect to the
wireless network.
7. Click OK to save the settings.
Authentication failed due to an invalid user certificate: Select
another certificate
This authentication error can be caused by an invalid user certificate.
Use the following steps to resolve this error:
1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. Select the appropriate Authentication Type.
5. For TLS User: You can select to Use the certificate issued to this computer. Or
you can click Use a user certificate on this computer. Then click Select and
choose another user certificate from the list of installed certificates.
6. Click OK.
7. Click OK to save the settings.
Notes about Certificates: The specified identity should match who the certificate is issued
to and should be registered on the authentication server (for example, RADIUS server) that
is used by the authenticator. Your certificate must be valid with respect to the authentication
server. This requirement depends on the authentication server and generally means that the
authentication server must know the issuer of your certificate as a Certificate Authority. You
should be logged in with the same user name you used when the certificate was installed.
Your certificate will expire soon
This message applies to Windows XP* users only. This certificate you are using in your
profile will expire soon. This message does not imply connection failure, but is instead a
warning intended to help you avoid connection failure in the future. The time left from when
this message is first displayed, until the certificate expires, is set by the Administrator. Use
the following steps to resolve this error:
1. In the Intel® Wireless Troubleshooter window, click on the link to update your
certificate.
If you are not able to obtain a new certificate, contact your Administrator.
Authentication failed due to invalid server identity: Reenter server
name
This authentication error can be caused by invalid server identity information.
Use the following steps to resolve this error:
1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. Click Next.
5. On this screen, if you have selected Validate Server Certificate, then under the
Certificate Issuer drop down menu, be sure you have selected the correct issuer. Or if
you have selected to Specify Server or Certificate Name, be sure that a valid server of
certificate name is entered. Or if you have selected Any trusted CA, be sure that the
CA certificate is installed in the Trusted Root CA store.
6. Click OK to save the settings.
Authentication failed due to invalid server credentials: Reenter
server credentials
This authentication error can be caused by an invalid server (domain) credential.
Use the following steps to resolve this error:
1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. Select the appropriate 802.1X Authentication Type.
● For TTLS, PEAP and EAP-FAST profiles: Select Use the following for User
Credentials.
● Verify the Domain information.
● If Use Windows logon user name or password or Prompt for the
user name and password is selected, verify that the correct domain
credentials information is used when you connect to the wireless
network. NOTE: This option is only available if you have the Single Sign
On Pre-logon Connect component installed.
● For LEAP profiles: Select Use the following user name and password and
verify the domain is correct. If Prompt for the user name and password is
selected, verify that the correct domain and password information is entered
when you connect to the wireless network. (Must match what appears on the
Security settings window.)
5. To save the settings, click OK.
Authentication failed due to an invalid server certificate: Select
another certificate
This authentication error can be caused by an invalid server certificate.
Use the following steps to resolve this error:
1. Select the appropriate profile from the profiles list.
2. Click Properties.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. Select the appropriate 802.1X Authentication Type.
● For TTLS and PEAP profiles: Verify that the correct Authentication Type is
selected from the list. Click Next to select another certificate from the list of
installed certificates or specify another server or certificate name. Click OK.
● For TLS profiles: Click Select and choose another certificate from the list of
installed certificates and click OK.
6. To save the settings, click OK.
Notes about certificates: The specified identity should match who the certificate is issued
to and should be registered on the authentication server (for example, RADIUS server) that
is used by the authenticator. Your certificate must be valid with respect to the authentication
server. This requirement depends on the authentication server and generally means that the
authentication server must know the issuer of your certificate as a Certificate Authority. You
should be logged in with the same user name you used when the certificate was installed.
Authentication failed because the AAA server is unavailable
The wireless adapter is associated to the access point, but the 802.1X authentication cannot
be completed because of a response from the authentication server.
Use the following steps to resolve this error:
1. Select the profile
2. Click Connect and attempt to associate with the network and authenticate with the
server.
The AAA Server rejected the EAP method
This error occurs when the AAA Server does not accept the configured authentication.
Use the following steps to resolve this error:
1. Double-click the Taskbar icon to open the WiFi connection utility.
2. Click Profiles on the WiFi connection utility main window.
3. Select the associated or last-used profile from the Profiles list.
4. Click Properties to open the General Settings.
5. Click Next to open the Security Settings.
6. Verify that Enable 802.1X is selected.
7. Verify that the correct authentication type is selected.
8. Enter the required security information.
9. Click OK. The profile is now reapplied. The WiFi connection utility attempts to connect
to the wireless network.
Incorrect PIN for retrieving certificate: Reenter PIN
The certificate retrieval failed because of an incorrect PIN.
Recommended action: Enter the correct PIN.
Error occurred because the GSM adapter was unexpectedly removed
This error occurs when the GSM adapter is not fully inserted or is unexpectedly removed
from the mobile station.
Use the following steps to resolve this error:
1. Reinsert the GSM adapter.
2. Double-click the Intel PROSet/Wireless WiFi Software icon at the bottom right of
the screen.
3. Select the associated or last-used profile from the profiles list.
4. Click Connect. The profile is now re-applied. The WiFi connection utility attempts to
connect to the wireless network.
Smart Card was unexpectedly removed
This error occurred because the Smart Card was unexpectedly removed.
Use the following steps to resolve this error:
1. Insert the Smart Card.
2. Select the 802.1X EAP-SIM authentication profile.
3. Click Connect to try to associate with the network.
Authentication failed because timer expired
Authentication failed because the authentication timer expired while this mobile station was
authenticating. A Rogue access point or a problem with the RADIUS server could have been
the reason for the problem.
Recommended action:
● If a rogue access point is suspected, consider adding this access point to the excluded
access point list to prevent the wireless adapter from connecting to this access point
in the future.
● If a rogue access point is not suspected, click the profile in the Profiles list. Click
Connect to associate with the network and attempt to authenticate with the server.
An administrator profile failed to authenticate
This error occurs when the credentials in the profile are not accepted by the authenticator
(for example, an access point or AAA server). Please contact your Administrator to resolve
this problem.
Administrator profile did not receive an IP address
The wireless adapter failed to get a valid IP address. The wireless security password or
encryption key does not match the one used by the access point. Other causes are: the
wireless network requires a static IP address; there is a problem with the DHCP server; or, a
general network problem.
To clear this message, contact your network administrator to help set up your wireless
connection.
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Manual Diagnostics Tool
The Manual Diagnostics Tool lets you run a set of diagnostics tests that verify the
functionality of your wireless adapter. There are two levels of diagnostics details represented
in this tool: user level and technical support level. At the user level, the tool only shows a
short description of the different diagnostics steps that are being taken and only shows a
pass or fail indication for each step.
The technical support level includes the creation of a log file which contains detailed
information on all the executed tests. This log file can be saved to a text file and emailed to a
technical support department to troubleshoot connection problems.
Using the Manual Diagnostics Tool
To open the Manual Diagnostics tool:
● For computers running Windows XP*, first open the Intel(R) PROSet/Wireless WiFi
Connection Utility. Then under the Tools menu, click Manual Diagnostics tool.
● For computers running Windows Vista*, click Start > All Programs > Intel PROSet
Wireless > WiFi Manual Diagnostics.
To set the log file location:
1. Inside the Manual Diagnostics tool, click File.
2. Click Settings. The log file named WirelessDiagLog.csv contains the results of the
tests. It is saved as a text file and can be used to troubleshoot network connectivity
issues.
3. Click Browse to specify where you want the log file to be saved.
4. Click OK to apply your changes and return to the Manual Diagnostics Tool. The next
time you run the tests, the log file will be save to your specified location.
To run the tests:
1. Click the check box next to each test to select the test to run.
2. Click Run Tests to run the selected tests. The test results will be saved to a file
named WirelessDiagLog.csv.
3. Click Close to close the Manual Diagnostics Tool.
Available Tests
Name Description
Hardware Test
The test passes if the wireless adapter is present and accessible.
The test fails if the adapter is not present or present but disabled.
The test summary displays whether the wireless hardware is
enabled or disabled.
Troubleshooting
● Verify that your adapter is listed under Network adapters in
the Device Manager.
● If the adapter is not listed, right-click Network adapters and
select Scan for hardware changes. You can also reboot
your system.
● Verify that your adapter is enabled in the Device Manager.
When the adapter is disabled, a red X is displayed on the
device. Right-click the adapter and select Enable from the
menu.
● When the adapter displays a yellow exclamation point, right-
click the adapter and reinstall the driver.
● Contact your computer manufacturer for other
troubleshooting options.
Driver Test
The test summary displays the Intel(R) PRO/Wireless Network
Connection driver supported by the wireless adapter. The test
verifies if the driver binary version is compatible with the installed
version of the WiFi connection utility. The test fails if the driver
binary is not found or if the driver version does not match the WiFi
connection utility software version (for example, version 11.1.x.x
and driver version 9.0.x.x, 9.1.x.x, or 11.1.x.x).
Troubleshooting
● Reinstall the drivers using the WiFi connection utility.
Radio Test
Scan Test
The test summary displays Radio On or Radio Off. The test queries
the current radio state. If the radio is switched on, the test passes.
If the radio is off, the test fails.
Troubleshooting
Verify that your wireless adapter's radio is on. There are two
methods to turn the radio on and off:
● The hardware switch
● The WiFi On/WiFi Off button in the WiFi connection utility
main window. See
Turn On or Off the Wireless Radio for more
information.
The test queries the wireless networks within range of your wireless
adapter. The test passes if networks can be seen in the scan list.
The Test Summary displays the number of networks available to
connect to.
Troubleshooting
● Verify that you are within range of an access point.
● Switch the wireless radio to off and back to on.
● Verify that the wireless band setting matches the access point
band setting.
● Switch the access point to off and back to on.
Association Test
The test summary displays Associated or Not Associated.
Association is the establishment and maintenance of the wireless
link between devices. When security is enabled, the devices only
exchange security credentials. The test checks for wireless
connectivity. The test passes if the client is associated successfully.
Troubleshooting
● When the access point signal strength is low, use the signal
test listed below.
● Verify that a profile has been created. If created:
❍ Verify that the profile SSID matches the access point
Network Name (SSID).
❍ Remove the profile and create a new profile.
● Verify that your wireless network is not included in the
Exclude (profiles) List.
● Verify that the MAC address has not been excluded in the
access point.
Authentication Test
Describes the process after association, during which the identity of
the wireless device or end-user is verified and then allowed network
access. The test queries for authentication state information,
including all Cisco Compatible Extensions and security-related
information. The test passes if the client is authenticated
successfully. The test fails if the WEP key or other credentials are
not authenticated. The Test Summary displays whether
authentication is required for the network connection.
Troubleshooting
● Edit your profile to ensure the correct credentials have been
used for the WEP key, PSK, password or certificates.
● Remove the existing profile and create a new profile.
Signal Test
The test summary displays the signal quality. If the signal quality is
low, use the Troubleshoot button to diagnose and fix the problem.
Troubleshooting
● Move your computer 10 to 20 feet from the wireless access
point or router.
● Reduce interference by moving away from appliances
(microwaves, cell phones or 2.4 GHz phones) or access points
using the same channel.
● Try increasing the transmission power of the access point.
Ping Test
The test verifies whether the wireless adapter successfully sent
messages to and received replies from the access point IP address,
default gateway, DHCP server (if enabled) and DNS servers. The
test summary displays whether replies from these entities were
received.
Example: Response: AP, default gateway. No Response: DHCP
server
NOTE: If the ping tests to this access point and default gateway are
successful but the ping test to the DNS server fails this is not a
wireless network issue but a general network issue.
Troubleshooting
● Disable the security firewall and try the ping test again.
● Contact the access point manufacturer to troubleshoot your
home network.
● Enterprise users should contact their network administrator.
Troubleshoot
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Diagnose and fix problems displayed by each of the tests. The
Troubleshoot button becomes active if the test fails.
Executes the tests that you have selected.
Closes the page.
Provides help information for this page.
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Adapter Settings (Advanced tab)
The Adapter Settings, advanced tab, displays the device properties for the wireless adapter
installed on your computer.
It may be one of the following network connection adapters:
● Intel(R) WiMAX/WiFi Link 5350
● Intel(R) WiMAX/WiFi Link 5150
● Intel(R) WiFi Link 5300
● Intel(R) WiFi Link 5100
● Intel(R) Wireless WiFi Link 4965AGN
● Intel(R) Wireless WiFi Link 4965AG_
● Intel(R) PRO/Wireless 3945ABG Network Connection
● Intel(R) PRO/Wireless 2915ABG Network Connection
● Intel(R) PRO/Wireless 2200BG Network Connection.
For Windows XP* users, to see the adapter settings, on the Advanced Menu click Adapter
Settings. Select the Advanced tab.
Adapter Settings Description
Name Description
802.11n Channel Width (2.4
GHz)
802.11n Channel Width (5.2
GHz)
Set high throughput channel width to maximize
performance. Set the channel width to Auto or
20Mhz. Auto is the default setting. Use 20MHz if
802.11n channels are restricted.
NOTE: This setting is available only if the wireless
adapter is one of the following:
● Intel(R) WiMAX/WiFi Link 5350
● Intel(R) WiMAX/WiFi Link 5150
● Intel(R) WiFi Link 5300
● Intel(R) WiFi Link 5100
● Intel(R) Wireless WiFi Link 4965AGN
Set high throughput channel width to maximize
performance. Set the channel width to Auto or
20Mhz. Auto is the default setting. Use 20MHz if
802.11n channels are restricted.
NOTE: This setting is available only if the wireless
adapter is one of the following:
● Intel(R) WiMAX/WiFi Link 5350
● Intel(R) WiMAX/WiFi Link 5150
● Intel(R) WiFi Link 5300
● Intel(R) WiFi Link 5100
● Intel(R) Wireless WiFi Link 4965AGN
802.11n Mode
The 802.11n standard builds on previous 802.11
standards by adding multiple-input multiple-output
(MIMO). MIMO increases data throughput to
improve transfer rate. Select Enabled or Disabled
to set the 802.11n mode of the adapter. Enabled is
the default setting.
An administrator can enable or disable support for
high throughput mode to reduce powerconsumption or conflicts with other bands or
compatibility issues.
NOTE: This setting is available only if the adapter is
one of the following:
● Intel(R) WiMAX/WiFi Link 5350
● Intel(R) WiMAX/WiFi Link 5150
● Intel(R) WiFi Link 5300
● Intel(R) WiFi Link 5100
● Intel(R) Wireless WiFi Link 4965AGN
Ad Hoc Channel
NOTE: To achieve transfer rates greater than 54
Mbps on 802.11n connections, WPA2-AES security
must be selected. No security (None) can be
selected to enable network setup and
troubleshooting.
Unless the other computers in the ad hoc network
use a different channel from the default channel,
there is no need to change the channel.
Value: Select the permitted operating channel from
the list.
● 802.11b/g: Select this option when 802.11b
and 802.11g (2.4 GHz) ad hoc band
frequency is used.
● 802.11a: Select this option when 802.11a (5
GHz) ad hoc band frequency is used.
NOTE: When an 802.11a channel is not displayed,
initiating ad hoc networks is not supported for
802.11a channels.
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