INGENICO IUP250 RF, IUP250 WD User Manual

I n t é g r a t i o n G

u i d e

iUP 250 & iUR 250

Ingenico – 28-32 Boulevard de Grenelle - 75015 PARIS Tél. 33(0)1 58 01 80 00 - Fax 33 (0)1 58 01 91 35

Version

Date

Nature of modifications

Author

Visa

1.0

17/11/2011

First version

D.GEORGES

2.0

01/06/2012

Official version

D.GEORGES

The scope of this document is to assist third party integrators when dealing with Ingenico UNattended products (iUN) such as iUP250 and iUR250, both certified PCI PTS 3.x, or others. It offers all information needed for a successful integration of iUP250 and iUR250 products into unattended kiosk machines.

For any sales information please refer to your Ingenico contact into the region.

Updates table

Table of contents

1 GENERAL ............................................................................................................. 6

1.1 Definition of acronyms ..................................................................................... 6

1.2 iUP250 & iUR250 payment solution presentation .......................................... 7

1.2.1 Diagram of iUP250 & iUR250 connectivity and communications .................. 8

1.2.2 Examples of integration ................................................................................ 9

1.2.3 Services ...................................................................................................... 10

1.3 Description of modules .................................................................................. 11

1.3.1 iUP250 ........................................................................................................ 11

1.3.1.1 Technical Hardware characteristics ...................................................... 12

1.3.1.2 iUP250 output connectors description .................................................. 14

1.3.1.3 SAM & µSD Installation ........................................................................ 22

1.3.1.4 Buzzer ................................................................................................... 22

1.3.1.5 RGB backlight ....................................................................................... 23

1.3.1.6 Maintenance Button .............................................................................. 23

1.3.1.7 Cable Protection ................................................................................... 24

1.3.1.8 Antenna Installation .............................................................................. 25

1.3.1.9 PINPad and Reader interconnectivity ................................................... 26

1.3.2 iUR250 ........................................................................................................ 27

1.3.2.1 Technical Hardware Characteristics ..................................................... 28

1.3.2.2 iUR250 output connectors description .................................................. 29

1.3.2.3 RGB Leds ............................................................................................. 31

1.3.2.4 iUR250 Optional Lever Lock ................................................................. 31

1.4 Professional installation Requirement ......................................................... 32

2 MAIN ACCESSORIES ........................................................................................ 33

2.1.1 Generality ................................................................................................... 33

2.1.2 Optional PINPad-to-Reader USB cable ...................................................... 33

2.1.3 iUP250 Power supply ................................................................................. 33

2.1.4 Stand-by management cable ...................................................................... 33

2.1.5 Optional Pinshield ....................................................................................... 34

3 SOFTWARE ........................................................................................................ 37

3.1 iUP250 .............................................................................................................. 37

3.1.1 Software Architecture ................................................................................. 38

3.1.2 Secure management of software ................................................................ 39

3.1.3 Operating system ........................................................................................ 40

3.1.4 TELIUM MANAGER ................................................................................... 41

3.1.5 Software downloading ................................................................................ 43

3.1.6 Development station ................................................................................... 45

3.2 iUR250 ............................................................................................................. 47

3.2.1 Software architecture .................................................................................. 48

3.2.2 Software security management .................................................................. 48

3.2.3 Operating system ........................................................................................ 49

4 TERMINAL MANAGEMENT SYSTEM ............................................................... 50

4.1 Introduction ..................................................................................................... 50

4.2 Basic functions ............................................................................................... 50

4.3 Advanced functions ....................................................................................... 50

4.4 Customers savings with Ingenico TMS solution ......................................... 50

5 INSTALLATION PROCEDURE IN KIOSKS ....................................................... 51

5.1 Security requirement ...................................................................................... 51

5.2 Kiosk mechanical requirements .................................................................... 51

5.3 General installation recommendations ......................................................... 51

5.4 Kiosk suggested layouts for iUR250 IUP250 ................................................ 51

5.4.1 Vertical PINPad above the reader .............................................................. 52

5.4.2 Leaned backward PINPad above vertical reader ........................................ 53

5.4.3 Leaned forward reader above leaned backward PINPad ........................... 54

5.4.4 Optional pinshield layout considerations ..................................................... 55

5.5 Kiosk water ingress consideration ............................................................... 55

5.6 Kiosk cooling consideration .......................................................................... 55

5.7 Kiosk grounding consideration ..................................................................... 56

6 ASSEMBLY PROCEDURE FOR IUR250 CARD READER ................................ 57

6.1 Kiosk minimum volume for iUR 250 .............................................................. 57

6.2 Kiosk preparation for iUR250 installation..................................................... 58

6.3 Installing the Reader iUR250 ......................................................................... 59

6.4 Water evacuation consideration .................................................................... 60

6.5 Connecting the iUR250 to the kiosk ground ................................................ 61

7 ASSEMBLY PROCEDURE FOR IUP250 PINPAD ............................................. 62

7.1 Kiosk minimum volume for iUP250 ............................................................... 62

7.2 Kiosk preparation for iUP250 new installation ............................................. 63

7.3 Installing the iUP250 PINPad in new kiosk ................................................... 64

7.4 Kiosk preparation for iUP250 installation as replacement of i9530 product 65

7.5 Installing the iUP250 PINPad as replacement of i9530 ................................ 66

7.6 Connecting the iUP250 to the kiosk ground ................................................. 67

7.7 Installing the optional pinshield .................................................................... 68

7.7.1 Installing the standard pinshield .................................................................. 69

7.7.2 Installing the Lighting pinshield ................................................................... 70

8 INFORMATIONS ON IUC150 OR IUC180 CONTACLESS UNATTENDED

MODULES ................................................................................................................. 71

8.1.1 Kiosk mechanical requirements .................................................................. 71

9 MAINTENANCE .................................................................................................. 72

9.1 Configuration .................................................................................................. 72

9.2 Products Commisionning .............................................................................. 72

9.3 Reactivation .................................................................................................... 73

9.4 Operating life ................................................................................................... 73

10 CLEANING INSTRUCTIONS ........................................................................... 74

11 DISASSEMBLING THE PRODUCTS ACCORDING TO WEEE DIRECTIVE .. 75

11.1 iUP250 End-of–life disassembly instructions ........................................... 75

11.2 IUR250 End-of–life disassembly instructions ........................................... 77

12 STANDARDS ................................................................................................... 79

12.1 Electrical consumptions ............................................................................. 79

12.2 Temperature and humidity .......................................................................... 79

12.3 Environmental specification continued ..................................................... 80

12.4 EC standard compliance marking .............................................................. 80

12.5 IC statements ............................................................................................... 81

12.6 Environment (WEEE, Batteries and Packaging) ....................................... 83

12.7 Security of your terminal ............................................................................. 83

EMC

Electro Magnetic Compatibility

EMV

Europay, Mastercard, Visa

EVA

European Vending Association

GND

Ground

GPRS

General Packet Radio Service

GSM

Global System for Mobile communications

LCD

Liquid Crystal Display

LLT

Local Loading Tool

MDB

Multi Drop Bus

PCI

Payment Card Industry

Personal Identification Number

PSTN

Public Switched Telephone Network

PTS

PIN Transaction Security

RAM

Random Access Memory

RS232

Recommended Standard 232. A standard for serial binary communications

SAM

Secure Access Module – the chips storing the electronic cash register in a stored value scheme such as Moneo, Proton or VISA Cash.

SMA

SubMiniature version A

USB

Universal Serial Bus

1 GENERAL

1.1 DEFINITION OF ACRONYMS

1.2 IUP250 & IUR250 PAYMENT SOLUTION PRESENTATION

The iUN series is the new range of Ingenico UNattended (iUN) devices to offer payment into any kiosk through any segments (petrol, transport, vending, parking, etc.).

The two first modules offered for contact cards and PIN management are:

 A PINPad, the iUR250,  An Hybrid Card Reader, the iUR250.

These compact devices are designed to fit everywhere, thanks to an easy installation, respectful of EVA standard (iUP250) and IMB standard (iUR250). Usage can be indoor or outdoor, resisting to harsh environment.

Both products, certified PCI PTS 3.x, must be installed together into an environment that must comply with several rules described into this document to remain PCI PTS

3.X certified. Remarks:

 Additional peripherals can be added to build a complete solution such as

printer or bar code reader. Ingenico does not provide these devices so far but they can be connected to the iUP250 (through, USB, or RS232).

 Ingenico is also offering other iUN modules dedicated to contactless like

iUC150 or iUC180. The iUC150 is the preferred contactless peripheral for the iUP250+iUR250 system.

The iUN series is the next generation of Ingenico leveraging of experience from previous product ranges, i9500 series or CAD30 series, to renew your experience of unattended payment.

Keypad/display

iUR250

Card Reader

iUR250

Power supply

Main Power

supply

Ethernet

4 USB host

Serial port com0

GSM / GPRS

Serial port com0

USB device

MDB master

Serial port com2

(Option)

Bluetooth

1USB device

12 – 30 V 3A

MDB slave

1.2.1 Diagram of iUP250 & iUR250 connectivity and communications

1.2.2 Examples of integration

Training

 Installation and exploitation  Softwares  OEMC/M²OS development ( days)  EMV Level 2 package (2 days)  Development workstation SDK

Support

 Hot-line support  Technical assistance

After-Sales Service

 Fixed cost repair of iUN products

Downloading server centre

 User licence  Installation and commissioning  User training  Hot-line support  Technical assistance

Softwares / Licences

 User licence for local loading tool, LLT  User licence for applications software  User licence for M²OS  Licence for software signature tool, SAT  Licence for "EMV Level 2 package "  Licence for TCP/IP  …

1.2.3 Services

Front view

Rear view

1.3.1 iUP250

1.3 DESCRIPTION OF MODULES

Mass

700 g

Dimensions

132 x 123 x 46 mm (height x width x depth)

Operational temperature*

-20°C,+55°C

Functional temperature*

-20°C, +65°C

Max relative humidity

85% at 55°C, non-condensing

Maximum backward leaning

30 degrees from vertical

Power Supply

12 – 30 V max 3A

Platform

Telium2

Memory

16 Mb SDRAM and 128 Mb Flash

Functionality

Keys: 17 metallic keys 128 x 64 graphic display RGB Backlight Buzzer RGB led internal status indicator 1 Maintenance Button µSD 2 SAM 1 SIM (optional) 1 Jack for external lighting wake-up mechanism on RS232

connectors

1.3.1.1 Technical Hardware characteristics

iUP250 technical characteristics:

Operating conditions

Link

Ethernet GSM/GPRS (optional) Bluetooth (optional) 4 USB host (1.2 A total max) 1 USB device 2x RS232 (1 optional) MDB slave MDB Master (optional)

Storage temperature

-20°C,+65°C

Max relative humidity

85% at 55°C, non-condensing

* 55°C is a maximum using temperature for user safety (IEC 60950). The product is operational up to 65°C with no tampering issue.

Storage conditions

COM0 link

MDB slave

MDB master

Pinshield light output

COM2 Link

µSD

2 SAM

SIM

1.3.1.2 iUP250 output connectors description

GSM Antenna

Bluetooth Antenna

LLT/Maintenance LED

LLT/Maintenance Button

USB Device

USB hosts

Ethernet

Wake-up pin state

Hz (high impedance)

Stand-by authorized

Drive to “0”

Wake-up / Stand-by unauthorized

PINPad

iUP 250

Card Reader

iUR 250

USB

COM0 1 - GND

2 - Wake-up 3 4 5

COM0 & 2 1 - GND

2 - Wake-up 3 4 5 USB

Any devices design to be compliant. HZ => Stand-by

« 0 » => Wake-up

HZ => Stand-by « 0 » => Wake-up

Do not connect DC PLUG

1.3.1.2.1 Ethernet

The IUP250 PINPad unit can be connected to Ethernet. The connector type is shielded RJ45. The Ethernet cable is standard and not provided. The Ethernet cable must be shielded.

1.3.1.2.2 USB device

The IUP250 PINPad unit can be connected by type B USB.

1.3.1.2.3 USB host

The iUP250 PINPad unit can drive 4 USB accessories. The connector is standard type A. The power available is limited to 1.2A Max dispatched between the 4 USB.

1.3.1.2.4 Wake-up mechanism

iUP250 is design to save power thanks to a “stand-by mode”. To wake-up iUP250, press green key or use Wake-up mechanism.

Pin 2 of COM0 link & COM2 link drive the wake-up mechanism.

The Wake-up pin is drive to “0” by the one asking the wake-up. It could be driven by iUR250, iUP250 or any devices designed to be compliant (Host device…).²

Pin N°

Function

GND

Wake-up

RXD

TXD

CTS

RTS

Pin N°

Function

GND

Wake-up

RXD

TXD

CTS

RTS

1.3.1.2.5 COM0 link

The iUP250 PINPad unit can be connected to serial port COM0. The connector type is RJ11.

1.3.1.2.6 COM2 link (optional)

The iUP250 PINPad unit can be connected to serial port COM2 if the option is available. The connector type is RJ11.

Pin N°

Function

Vin

GND

MDBS_RXD

MDBS_TXD

MDBS_COMMUN

Pin N°

Function

MDBM_RXD

ISO_GND

MDBM_TXD

ISO_GND

1.3.1.2.7 MDB Slave

iUP250 PINPad unit can be connected by MDB slave. The connector type is MDB 6 pins (Mini – Fit series 87827 (MOLEX)). iUP250 is powered on the MDB connectors by power supply 12 to 30V DC (30V is a maximum).

A ferrite B & F ELECTRONICS CO., LTD. ref MD-05-265C or equivalent must be added on the power cable.

1.3.1.2.8 MDB master (optional)

The iUP250 PINPad unit can be connected by MDB master if option available. The connector type is MDB master 8 pins (Mini – Fit series 87827 (MOLEX)).

iUP250 does not support EXE power supply. A ferrite Würth ref 74271222 or equivalent must be added with two turns on the cable.

Pin N°

Function

Light off

“0”

Light on

1.3.1.2.9 Pinshield light output This connector is used to plug the pinshield with optional lighting.

WARNING: This DC Jack is only an output power supply for the Lighting pinshield. Plugin a DC power could damage the iUP250.

Antenna type

manufacturer

model

gain

impedance

Minimum cable length

Ingenico Reference

bipolar

EAD

FBTS35024-

SM-ST

0dBi

50ohm

192023282

1.3.1.2.10 Bluetooth (optional)

When the iUP250 is ordered with Bluetooth option, it must be connected to an external Bluetooth antenna.

Ingenico can provide an antenna, or a standard one can be used. This standard Antenna must have an impedance of 50 Ohm and a maximum gain of 0 dBi.

Ingenico recommended antennas:

Antenna type

manufacturer

model

gain

impedance

Minimum cable length

Ingenico Reference

bipolar

AMPHENOL

90-00234

1.7dBi

50ohm

179900131

bipolar

HIRSHMANN

MCA 18 90

2.1dBi

50ohm

2.5m

189968573

bipolar

Giga concept

GC300M-

011-2500

2.2dBi

50ohm

2.5m

189963487

GPRS (optional)

When the PINPad unit is provided with GPRS functionality (configuration upon request), the external antenna is not provided with the unit.

Ingenico can provide an antenna, or a standard one can be used. This standard Antenna must have an impedance of 50 Ohm and a maximum gain of 3.5 dBi.

The SIM used for GSM functionality must be assigned to SIM slot. Ingenico recommended antennas:

µSD card slot

SAM slot 2

SIM slot

SAM slot 1

Cut angle orientation (SAMs)

Cut angle orientation (SIM)

1.3.1.3 SAM & µSD Installation

1. Disconnect the iUP250 from the main power supply.

2. Open the SAM door by removing the screw.

3. Insert the SAM cards in SAM slot 1 and /or slot 2

4. Insert µSD card in µSD slot

5. Insert SIM card in SIM slot.

6. Slide the SAM door and screw.

For SAM/SIM cards, take care of cards orientation and do not push in excess the cards. After insertion, the cards position is 4 mm out of the products as shown on picture.

1.3.1.4 Buzzer

The buzzer is controlled by application. The frequency depends of software.

1.3.1.5 RGB backlight

The iUP250 has a RGB backlight controlled by applications. Red backlight is used to indicate the following priority information:

· Red backlight on steady: product has been tampered (Key erased, irruption).

· Red backlight flashing slowly: product is disabled (Keys erased, no irruption).

· Red backlight flashing quickly: product is out of order (Commissioning needed).

1.3.1.6 Maintenance Button

The iUP250 has a maintenance button on the back.

- To enter LLT mode, press the button at power up or at restart, until the red led lights on.

- To enter Maintenance mode, press the button at power up or at restart, until the red led starts blinking.

- To restart the product, press the button until the blue led lights on.

Cable sealing sleeve clipped on back cover

1.3.1.7 Cable Protection

A cable sealing sleeve is provided with iUP250 to protect the top of product against water runoff. Connect the cables, and snap in the part on the rear cover to cover the cables. This sleeve also holds the antenna tool for GPRS and BT options.

1.3.1.8 Antenna Installation

A tool is provided to help screwing the external antenna.

1. Remove the antenna tool from the cable sleeve.

2. Insert the SMA antenna cable through the slot of the antenna tool.

3. Slide the antenna tool over the SMA Cable connector.

4. Screw the cable.

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