Nov 18, 2016 S. PardueReceived Updated tech comm and Product Name
Nov 22, 2016 S.PardueUpdated draft with latest tech comm changes
Apr 8, 2016 S. Wrobel Reviewed Draft
Apr 13, 2016 S. Kobayashi Reviewed STB Features
Apr 13, 2016 G. Bicanek Reviewed HW Details
Apr 14, 2016 T. Brusehaver Reviewed Initial Installation
Apr 18, 2016 B. Toupin Reviewed UE Features
Apr 18, 2016 S. McNabb Reviewed Installation, Verification & Manage
Apr 18, 2016 S. Lee Reviewed Internal WVB
Apr 20, 2016 K. Kaushik Updated tech comm with changes
Apr 22, 2016 K. Kaushik -0- rev for Distribution
July 5, 2016 K. Kaushik Updates to Features
July 19, 2016 S. Wrobel Reviewed draft and made changes to Installation
July 22, 2016 S. Wrobel
S. McNabb
July 25, 2016 S. Wrobel Reviewed draft and made additions to Installation
July 26, 2016 K. Kaushik Updated tech comm with changes
July 26, 2016 S. Wrobel Added new sections Menu UI & Feature Changes
July 26, 2016 K. Kaushik Updated tech comm with changes
July 29, 1016 K. Kaushik Updated tech comm with changes after Team Review
Aug 8, 2016 K. Kaushik Updated wireframes with screenshots
Aug 9, 2016 S. Wrobel Reviewed draft
Aug 15, 2016 S. Kobayashi Reviewed STB Features
Aug 16, 2016 T. Wood
T. Brusehaver
Aug 17, 2016 M. Gabeler Lee Reviewed draft
Aug 19, 2016 P. Stein
M. Finegan
Aug 22, 2016 A. Rathert
C. She
Reviewed draft and made updates to Activation, Manage &
Troubleshooting
Reviewed draft
Reviewed BSL
Reviewed draft
Reviewed Mobile Features
Reviewed draft
Reviewed HW Features
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1.0.1 DRAFT
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REVISION HISTORY
Date Author
Description of Change
Version
Aug 23, 2016 B. Toupin
D. Kuether
Aug 24, 2016 E. Mateik Reviewed draft
Aug 30, 2016 S. McNabb Reviewed draft
Aug 31, 2016 K. Hughes Reviewed Recording & Streaming Conflicts
Aug 31, 2016 K. Kaushik Updated tech comm with changes
Sep 1, 2016 K. Kaushik -0- rev for Distribution
Oct 14, 2016 K. Kaushik
S. Wrobel
S. McNabb
Nov 3, 2016 S. Wrobel Reviewed drafts and suggested edits to Installation &
Nov 4, 2016 K. Kaushik
S. McNabb
Nov 4, 2016 S. Wrobel Reviewed draft
Reviewed UE Features
Reviewed draft
Updates to Resource Conflicts, Troubleshooting & Addressing
questions from 2.0 review
troubleshooting
Updated LED table with troubleshooting states
1.0.16 DRAFT
1.0.17 DRAFT
1.0.18 DRAFT
1.0.19 DRAFT
1.0.20 DRAFT
2.0.0
2.0.1 DRAFT
2.0.2 DRAFT
2.0.3 DRAFT
2.0.4 DRAFT
Introduction
Before using the equipment, read the “Important safety instructions” of this manual. This manual outlines safeguards
information. The safety information contained in this manual was developed and provided solely by the manufacturer.
Safety Information is found in the back of this document
Product Manuals are intended to aid a customer in understanding the workings of the hardware
devices. This Product Manual will be posted online at ATT.com for customer access.
The purpose of this document is to communicate information associated with the Genie Air
TM
,
and to provide an overview addressing specific functions of the device.
Field Engineering Technical Communications are internal communiqués that aid in preparing
customer-facing departments ahead of product launches. Technical Communications comprise
much of the source documentation that is subsequently transformed into customer facing
materials such as scripts for Agent Call Center, troubleshooting guidelines, dot com web site
content, and other materials that are customized for various agent or technician audiences.
The purpose of this document is to communicate the technical information associated with the
Genie Air, and to provide an overview addressing how the new capabilities may impact the
customer, agent and field technician.
Any references to specifications developed by other departments defining this release are linked
here, if available.
Field Engineering staff wishes to aid and facilitate DIRECTV departments providing customer
service at all levels. Please send any requests or suggestions for any additional materials or
modifications to
sswrobel@DIRECTV.com.
Product Manual Genie AirTM
C
ONTENTS
I. Overview ........................................................................................................................... 6
II. Hardware Information ........................................................................................................ 7
A. Front Panel .................................................................................................................. 7
B. Top Panel .................................................................................................................... 7
C. Rear Panel .................................................................................................................. 8
D. Side Panel ................................................................................................................... 9
E. Remote ........................................................................................................................ 9
F. Power Supply .............................................................................................................. 9
G. SIM Card and SIM Card Interface ...............................................................................10
H. Specifications .............................................................................................................10
III. Features .......................................................................................................................
1211
A. Hardware Feature Comparison ............................................................................... 1211
B. Software Feature Comparison ................................................................................ 1312
IV. Minimum Requirements ................................................................................................ 1413
V. Installation .................................................................................................................... 1514
A. Genie AirTM Initial Installation .................................................................................. 1514
Client (RVU) Any RVU certified and DIRECTV approved device that can be
connected to the DIRECTV Genie Server (e.g. TV’s, Blu-ray Players,
etc.)
DIRECTV RVU
clients
non-DIRECTV RVU
clients
DECA (CCK) DIRECTV Ethernet to Coaxial Adapter, also known as CCK, facilitates
DECA (CCK) BB Broadband Ethernet to Coaxial Adapter
HDD Hard Disk Drive
LUI Local User Interface, Samsung RVU TV’s user interface, such as
MoCA Multimedia over Coax Alliance.
Protocol (RVU) A set of instructions defined to do a specific task. In case of RVU, the
RUI Remote User Interface, the DIRECTV UI which is accessed and
RVU Standard used by manufacturers of consumer electronics to allow
Server (RVU) The DIRECTV HR34, HR44, H44 (with HDD), HR54 HD DVR.
STB Set-top box or receiver.
WVB Wireless Video Bridge
RF4CE RF Remote control technology based on the ZigBee standard for
C31, C41, C41W, C51, C61K, C61W client
Samsung RVU TV, Sony RVU TV, PS3 etc.
an easy connection of a DIRECTV receiver with the customer provided
internet, using a single coaxial cable.
“Picture”, “Dolby Digital”, “Captioning”, etc., independent of, but
accessed through the DIRECTV RUI.
instructions will allow non-DIRECTV clients (TV’s) to display and interact
with DIRECTV content without having a physical DIRECTV receiver in
every room.
manipulated directly thru an RVU client.
entertainment devices within the home to share their content with each
other across a home network.
consumer electronics devices.
Version 1.3.0 – 11/22/2016
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DIRECTV, Inc. Proprietary and Confidential
Product Manual Genie AirTM
I. O
VERVIEW
Welcome to AT&T’s DIRECTV video service. Genie AirTM is the next generation Genie Server,
satellite receiver that, provides breakthrough features, sophisticated integration and
enhanced customer experience.
Genie Air
TM
is a Headless Server. A Headless Server is a satellite receiver that has no local
display (no TV connection) on its own and is dedicated to providing services to its Genie
clients and RVU TV Clients.
Genie Air
TM
integrates Wireless Video Bridge (Gen 2) and transcoding (Mobile DVR)
capabilities. Genie AirTM will use eleven tuners (plus one Network Tuner), is capable of
Transponder Bonding and can support up-to Seven RVU clients simultaneously (two of which can be 4K streams). Genie Air
TM
Air
is compatible with all Genie clients and Wireless Video Bridge.
TM
has built-in SWiM power and storage of 2TB. Genie
Version 1.3.0 – 11/22/2016
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DIRECTV, Inc. Proprietary and Confidential
Product Manual Genie AirTM
II. H
A. F
ARDWARE INFORMATION
RONT PANEL
• No Front-Panel Buttons.
• ”Status”: Multi-Color Status Indicator LED
• ”Wireless”: Multi-Color Wi-Fi Status Indicator LED (Internal WVB Status)
FIGURE 1: GENIE AIRTM FRONT PANEL
B. T
OP PANEL
•”Add Client”: Add Client Button with Green LED (At the Top)
FIGURE 2: GENIE AIRTM TOP PANEL
Version 1.3.0 – 11/22/2016
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Product Manual Genie AirTM
C. R
EAR PANEL
• “DC IN – 25.2V”: DC power connector with power indicator LED
• “SAT IN - SWM”: One satellite input coax connector (SWiM)
• “MoCA”: One MoCA status indicator LED
• “USB”: One USB 3.0 port
• “Ethernet”: One Ethernet port
• “eSATA”: One eSATA port
• “SIM CARD” with instruction to “PUSH TO EJECT”: One Conditional Access SIM
card slot -
Do not access unless instructed by AT&T agent
Version 1.3.0 – 11/22/2016
FIGURE 3: GENIE AIRTM REAR PANEL
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Product Manual Genie AirTM
D. S
IDE PANEL
•“RESET”: One red reset button - To be used only when instructed by AT&T agent
during troubleshooting
FIGURE 4: GENIE AIRTM SIDE PANEL
E. R
EMOTE
There is no remote with the Genie Air
TM
. However Genie AirTM has RF4CE. It will serve to
program remotes (RC71/RC72/RC73) for RVU TV clients
F. P
OWER SUPPLY
The Genie Air
Version 1.3.0 – 11/22/2016
TM
requires the EPS17 (DC25.2V) External Power Supply.
FIGURE 5: EPS17 POWER SUPPLY
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Product Manual Genie AirTM
G. SIM C
ARD AND
Genie AirTM has a SIM card in the Rear Panel (Ref: Figure 3). The SIM card replaces the
Access Card. The SIM card will be pre-installed in the Genie Air
card, the SIM card is paired to the Genie Air
SIM C
ARD INTERFACE
TM
TM
(with a Receiver ID) and can be swapped out
. Similar to the Access
with a new SIM card if necessary. The Card Number will be located on the back side of the
SIM. The way to insert the card is explained with an illustration near the SIM card slot.
FIGURE 6: SIM CARD FRONT & REAR
H. S
PECIFICATIONS
• Memory : 3 GB DDR4, 8MB SNOR / 256MB NAND Flash
• Processor : BCM7366
• Storage : 2 TB SATA HDD
• Dimensions
• Height: 266 mm (10.47 inches);
• Width: 154 mm (6.06 inches);
• Depth: 142 mm (5.59 inches)
• Video & Audio Formats
• N/A
• Environmental Requirements
℃
• Operating temperature: 32 to 122 ℉ ( 0
• Storage temperature (No Damage): -40 to 150 ℉ ( -40
to 50℃)
℃
to 66℃)
• Relative humidity: 5-85% non-condensing
Version 1.3.0 – 11/22/2016
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Product Manual Genie AirTM
• Mechanical Housing Design
• Genie AirTM needs to be placed in a Vertical position. Sensors will detect
when the orientation is not vertical. The Wireless LED will display
Flashing Yellow, and the clients will display a Tilt Error OSD.
Version 1.3.0 – 11/22/2016
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DIRECTV, Inc. Proprietary and Confidential
Product Manual Genie AirTM
Feature
HR54
Genie Air
TM
III. F
EATURES
• Genie AirTM is a Headless Server satellite receiver that has no output to a TV.
• Supports Wired, Wireless, 4K and RVU Clients
• Has built-in capability to connect to an internet Wi-Fi access point.