HP X5000 G2 Administrator's Manual
HP X5000 G2 Network Storage System
Administrator Guide
Abstract
This document explains how to install, configure, and maintain all models of the HP X5000 G2 Network Storage System and
is intended for system administrators. For the latest version of this guide, go to www.hp.com/support/manuals. Select NAS
Systems in the storage group, and then select an X5000 G2 product.
HP Part Number: QW919-96035
Published: July 2013
Edition: 4
© Copyright 2011, 2012 Hewlett-Packard Development Company, L.P.
Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial
Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Acknowledgments
Microsoft®, Windows®, and Windows Server® are registered trademarks of Microsoft Corporation in the United States and other countries.
Revision History
DescriptionSoftware
Version
DateEdition
First release2.01.0aNovember 2011First
Corrected network addresses for iLO connections; clarified network connections
to both server blades are required during initial configuration; added details
2.02.0aMarch 2012Second
to the Known Issues section; corrected minimum supported Insight Remote
Support software version; added details about the 1210m Online Volume Tool;
revised content in the System recovery chapter; added SHOW CSR commands
for EMU CLI and corrected instructions for using Enclosure Manager physical
interface.
Added details to the Known issues section; documented new Storage Viewer
feature; documented Alerts and Email enhancements; revised instructions for
2.03.0aMay 2012Third
using the Enclosure Manager physical interface; corrected syntax for SHOW
SERVER BOOT and POWEROFF SERVER Enclosure Manager commands.
Contents
1 HP X5000 G2 Network Storage System........................................................7
Features..................................................................................................................................7
Hardware components..............................................................................................................7
Software components................................................................................................................8
2 Installing the storage system.........................................................................9
Verify the kit contents................................................................................................................9
Locate and record the product number, serial number, and SAID number.........................................9
Unpack and rack the storage system hardware.............................................................................9
Cable disk enclosures.............................................................................................................10
Network connections..............................................................................................................12
Power on the storage system.....................................................................................................14
Configure the EMU and iLO management processors..................................................................15
3 Configuring the storage system...................................................................19
Accessing the storage system...................................................................................................19
Set up Windows and discover the second node..........................................................................19
Completing initial configuration................................................................................................20
Networking options................................................................................................................21
Network teaming...............................................................................................................21
Multi-home........................................................................................................................21
Dedicated networks...........................................................................................................21
10 GbE versus 1 GbE........................................................................................................21
4 Monitoring and troubleshooting the storage system.......................................22
Using notification alerts...........................................................................................................22
Configuring Alerts and Email...................................................................................................22
HP System Management Homepage.........................................................................................26
Starting the System Management Homepage application........................................................26
System Management Homepage main page.........................................................................26
Using the System Manager......................................................................................................30
Component LEDs....................................................................................................................34
EMU CLI SHOW commands....................................................................................................42
Known issues.........................................................................................................................43
Using Storage Viewer..............................................................................................................47
HP Support websites...............................................................................................................49
HP Insight Remote Support software..........................................................................................50
Microsoft Systems Center Operations Manager...........................................................................51
Windows Recovery Environment ..............................................................................................51
Startup Repair...................................................................................................................51
Memory Diagnostic............................................................................................................53
HP 1210m Volume Online Tool.................................................................................................53
Obtaining the Service Agreement ID.........................................................................................54
Locating the storage system warranty entitlement label.................................................................54
5 Upgrading the storage system....................................................................55
Maintaining your storage system...............................................................................................55
Determining the current storage system software version...............................................................55
Upgrading X5000 G2 software...............................................................................................56
Upgrading a component's firmware..........................................................................................56
Resolving errors after the HP 1210m controller upgrade...........................................................59
Resolving errors after a disk drive firmware upgrade...............................................................59
Resolving an EMU upgrade issue.........................................................................................60
Contents 3
Upgrading hardware components.............................................................................................60
Powering the storage system off and on.....................................................................................60
6 Removing and replacing hardware components............................................61
Customer self repair................................................................................................................61
Best practices for replacing components....................................................................................61
During replacement of the failed component..........................................................................61
Accessing component replacement videos.............................................................................61
Identifying the spare part....................................................................................................62
Replaceable parts...................................................................................................................62
Hot, warm, and cold swap components.....................................................................................65
Preventing electrostatic discharge..............................................................................................65
Verifying component failure......................................................................................................66
Verifying proper operation.......................................................................................................66
Wait times for hard disks.........................................................................................................66
Removing the system enclosure from the rack..............................................................................67
Inserting the system enclosure into the rack.................................................................................68
Removing and replacing the server interposer board...................................................................68
Removing and replacing the midplane board.............................................................................70
Removing and replacing a SAS cable .......................................................................................73
Removing and replacing the SAS I/O module............................................................................73
Removing and replacing the fan module....................................................................................75
Removing and replacing the power UID button assembly.............................................................76
Removing and replacing the power supply.................................................................................77
Removing and replacing the HP Ethernet I/O module..................................................................78
Removing and replacing the PCIe module (with card)..................................................................79
Removing and replacing the EMU module.................................................................................81
Removing and replacing the server blade backplane...................................................................82
Removing and replacing the server airflow baffle........................................................................84
Removing and replacing the front bezel (standard)......................................................................85
Removing and replacing the front bezel (full)..............................................................................87
Removing and replacing the front LED display board in the rack (standard)....................................88
Removing and replacing the front LED display board (full)............................................................89
Removing and replacing a drive drawer....................................................................................91
Removing and replacing the drive drawer hard drive...................................................................96
Removing and replacing the drive drawer rails (side or bottom)....................................................98
Removing and replacing the enclosure rails..............................................................................103
Removing and replacing the rack rails.....................................................................................108
Removing and replacing server blades....................................................................................108
Removing and replacing the server blade hard drive.................................................................109
Removing and replacing the 1210m controller board components...............................................111
Removing and replacing the 1210m cache module...............................................................113
Removing and replacing the capacitor pack........................................................................116
Removing and replacing the Mezzanine NIC...........................................................................118
7 Storage system recovery..........................................................................120
System Recovery DVD...........................................................................................................120
Using a downloaded version of the System Recovery DVD.....................................................120
Drive letters are not assigned after a restore........................................................................121
Restoring the factory image with a DVD or USB flash device.......................................................121
Using a USB flash drive for storage system recovery..................................................................121
Recovering both servers.........................................................................................................122
Recovering a single server.....................................................................................................122
Restoring the system with Windows Recovery Environment..........................................................125
4 Contents
8 Support and other resources....................................................................128
Contacting HP......................................................................................................................128
HP technical support........................................................................................................128
Subscription service..........................................................................................................128
Related information...............................................................................................................128
HP websites....................................................................................................................128
Rack stability........................................................................................................................129
9 Documentation feedback.........................................................................130
A Managing the EMU................................................................................131
CLI reference........................................................................................................................131
Command line conventions....................................................................................................131
Operational groups..............................................................................................................131
Authentication......................................................................................................................132
Time functions......................................................................................................................135
Inventory and status..............................................................................................................138
Internet control.....................................................................................................................143
Server management..............................................................................................................146
Enclosure control..................................................................................................................149
Forensic...............................................................................................................................153
Session...............................................................................................................................155
Using the Enclosure Manager physical interface.......................................................................157
Activate Button Menu............................................................................................................158
Reboot EM (bE)....................................................................................................................158
Restore Factory Defaults (Fd)..................................................................................................158
Recover Lost Password (Fp).....................................................................................................159
Set DHCP IP Address (dH).....................................................................................................159
Set Link Local IP Address (LL)..................................................................................................159
Display Current IP Address (IP)...............................................................................................159
Exit Button Menu..................................................................................................................160
B Regulatory compliance notices.................................................................161
Regulatory compliance identification numbers..........................................................................161
Federal Communications Commission notice............................................................................161
FCC rating label..............................................................................................................161
Class A equipment......................................................................................................161
Class B equipment......................................................................................................161
Modification...................................................................................................................162
Cables...........................................................................................................................162
Canadian notice (Avis Canadien)...........................................................................................162
Class A equipment...........................................................................................................162
Class B equipment...........................................................................................................162
European Union notice..........................................................................................................162
Japanese notices..................................................................................................................163
Japanese VCCI-A notice....................................................................................................163
Japanese VCCI-B notice....................................................................................................163
Japanese VCCI marking...................................................................................................163
Japanese power cord statement.........................................................................................163
Korean notices.....................................................................................................................163
Class A equipment...........................................................................................................163
Class B equipment...........................................................................................................163
Taiwanese notices.................................................................................................................164
BSMI Class A notice.........................................................................................................164
Taiwan battery recycle statement........................................................................................164
Vietnamese notice............................................................................................................164
Contents 5
Laser compliance notices.......................................................................................................165
English laser notice..........................................................................................................165
Dutch laser notice............................................................................................................165
French laser notice...........................................................................................................165
German laser notice.........................................................................................................166
Italian laser notice............................................................................................................166
Japanese laser notice.......................................................................................................166
Spanish laser notice.........................................................................................................167
Recycling notices..................................................................................................................167
English recycling notice....................................................................................................167
Bulgarian recycling notice.................................................................................................168
Czech recycling notice......................................................................................................168
Danish recycling notice.....................................................................................................168
Dutch recycling notice.......................................................................................................168
Estonian recycling notice...................................................................................................169
Finnish recycling notice.....................................................................................................169
French recycling notice.....................................................................................................169
German recycling notice...................................................................................................169
Greek recycling notice......................................................................................................170
Hungarian recycling notice...............................................................................................170
Italian recycling notice......................................................................................................170
Latvian recycling notice.....................................................................................................170
Lithuanian recycling notice................................................................................................171
Polish recycling notice.......................................................................................................171
Portuguese recycling notice...............................................................................................171
Romanian recycling notice................................................................................................171
Slovak recycling notice.....................................................................................................172
Spanish recycling notice...................................................................................................172
Swedish recycling notice...................................................................................................172
Turkish recycling notice.....................................................................................................172
Battery replacement notices...................................................................................................173
Dutch battery notice.........................................................................................................173
French battery notice........................................................................................................173
German battery notice......................................................................................................174
Italian battery notice........................................................................................................174
Japanese battery notice....................................................................................................175
Spanish battery notice......................................................................................................175
Glossary..................................................................................................176
Index.......................................................................................................177
6 Contents
1 HP X5000 G2 Network Storage System
The HP X5000 G2 Network Storage System (“storage system”) is an integrated hardware-software
solution that provides highly available file and block storage on a Windows failover cluster. Each
storage system features HP server blades and dense disk storage in a single 3U enclosure (Figure 1
(page 7)).
Features
The HP X5000 G2 Network Storage System provides the following advantages:
• Each system ships from the factory with preintegrated hardware and preloaded software, to
significantly reduce the time and complexity of deploying clusters.
• Built on the HP converged application platform, which combines two server blades and dense
storage drawer into a single enclosure
• Lower overall TCO with reduced footprint and lower energy consumption
• Specially developed setup tools (setup wizards) provide guided setup assistance, performing
many of the complex and time-consuming tasks needed to configure and deploy a high
availability storage system. The setup tools make it easy to get both Windows and a two-node
cluster configured and running quickly.
• HP and Microsoft management integration, including Microsoft Server Manager and System
Center and HP System Insight Manager and Integrated Lights Out (iLO)
For more information about X5000 G2 Network Storage System features, go to:
http://www.hp.com/go/X5000-G2
Hardware components
Figure 1 (page 7) and Figure 2 (page 8) show front and rear views of the storage system.
Figure 1 Front view
4. Server blade 2, Bay 21. Disk drawer
5. Server blade 2, OS drives2. Server blade 1, OS drives
6. Chassis fault LED3. Server blade 1, Bay 1
Features 7
Figure 2 Rear view
1. System fan
2. HP 2-port 10 Gb I/O module (2). These modules connect to the NIC located on the server blade motherboard.
3. Intraconnect (internal switch connecting servers and EMU)
4. Drive fan
5. SAS I/O module (2)
6. Power button
7. Power supply (2)
8. HP 4-port, 1 Gb Ethernet I/O PCIe module (2)
9. HP 2-port, 1 Gb Ethernet I/O module (connects to the mezzanine NIC in each server blade)
10. Management port for iLO (servers 1 and 2), and Enclosure Manager Unit (EMU)
Software components
Windows Storage Server 2008 R2 SP1 comes preinstalled and activated on the HP X5000 G2
Network Storage System. The operating system software contains the Microsoft iSCSI Software
Target and a Microsoft Cluster Service license. The storage system configuration also includes the
HP Initial Configuration Tasks window and HP Server Manager, which are used to set up and
manage your storage system.
The Initial Configuration Tasks window assists during the initial out of box setup by configuring
the network, configuring two nodes from a single node, and deploying the cluster. Use HP Server
Manager to further customize the storage system, such as managing volumes and spare drives.
To provide ongoing monitoring and facilitate management, the storage system includes the System
Manager, which provides a snapshot view of the health and status of the storage system and tools
to manage firmware updates.
8 HP X5000 G2 Network Storage System
2 Installing the storage system
This chapter explains how to install the storage system hardware.
Verify the kit contents
Remove the contents, ensuring that you have all of the following components. If components are
missing, contact HP technical support.
Hardware
• HP X5000 G2 Network Storage System
NOTE: External disk enclosures are not included with the storage system, but up to four
D2600 or D2700 disk enclosures may be connected to the storage system.
• Rail kit
• Power cords
Media and documentation
• HP X5000 G2 Network Storage System Quick Start Guide
• HP ProLiant Essentials Integrated Lights-Out Advanced Pack
• End User License Agreement
• HP X5000 G2 System Recovery DVD
• Certificate of Authenticity Card
• Safety and Disposal Documentation CD
Locate and record the product number, serial number, and SAID number
Before you begin installation, locate and record the product number of the storage system, serial
number, and support contract service agreement ID (SAID) number.
The product number of the storage system and serial number are located in three places:
• Top of the storage system
• Back of the storage system on a pull-out tab
• On the storage system shipping box
The SAID number is listed on your service contract agreement (see “Obtaining the Service Agreement
ID” (page 54)).
Unpack and rack the storage system hardware
WARNING! The storage system enclosure is heavy. Always use at least two people to move the
storage system into the rack.
Verify the kit contents 9
1. If your storage system is delivered in a rack, proceed to Step 2. If you ordered the storage
system without the rack, install the rail kit and enclosure in the rack using the installation
instructions that are included with the rail kit.
IMPORTANT: Ensure that cabling in the back of the rack system does not interfere with
system operation or maintenance. Bind cables loosely with cable ties and route the excess
out of the way, along the side of the rack, to keep system components and indicators visible
and accessible.
Figure 3 Storage system installed in a rack
1. Storage system enclosure
2-5. Disk enclosures (optional)
6-7. Cable connection, with no bend radius smaller than 5 cm
2. If you purchased disk enclosures, rack and cable the disk enclosures before moving to the
next step.
3. Cable the storage system to your network and attach the power cords. See “Rear view”
(page 8) for connecting the power cables.
Cable disk enclosures
The following figures show the correct cabling of disk enclosures to the storage system chassis.
Numbers represent the order of attachment. Figure 4 (page 11) shows an HP X5000 G2 Network
Storage System with two disk enclosures.
10 Installing the storage system
NOTE: Up to four HP D2600 or HP D2700 disk enclosures are supported. A mix of HP D2600
or HP D2700 disk enclosures is not supported.
Figure 4 X5000 G2 with two disk enclosures
1. X5000 G2
2–3. Disk enclosures
4. SAS cable connecting disk enclosure 1 (green cable)
5. Green color code for upper SAS I/O module
6. Red color code for lower SAS I/O module
7. SAS cable connecting disk enclosure 2 (red cable)
Figure 5 (page 12) shows an X5000 G2 Network Storage System with four disk enclosures.
Cable disk enclosures 11
Figure 5 X5000 G2 with four disk enclosures
1. X5000 G2
2–5. Disk enclosures
6. SAS cable connecting disk enclosure 1 (green cable)
7. Green color code for upper SAS I/O module
8. Red color code for lower SAS I/O module
9. SAS cable connecting disk enclosure 2 (red cable)
Network connections
Each of the two servers has eight network adapters. One of the adapters, Cluster Internal, is already
connected to the corresponding adapter on the second node. This is done through an internal
switch located in the Mezz B slot in the rear of the enclosure (5, Figure 6).
12 Installing the storage system
Figure 6 Network ports
9. 1 GbE Public 4 (Blade 1)1. 10 GbE Public 1 (Blade 1)
10. 1 GbE Public 3 (Blade 1)2. 10 GbE Public 1 (Blade 2)
11. 1 GbE Public 2 (Blade 1)3. 10 GbE Public 2 (Blade 1)
12. 1 GbE Public 1 (Blade 1)4. 10 GbE Public 2 (Blade 2)
13. 1 GbE Public 4 (Blade 2)5. Cluster Internal
14. 1 GbE Public 3 (Blade 2)6. Enclosure Manager, iLO (Blades 1 and 2)
15. 1 GbE Public 2 (Blade 2)7. Server Management (Blade 1)
16. 1 GbE Public 1 (Blade 2)8. Server Management (Blade 2)
Because the two Cluster Internal adapters are connected, they are automatically assigned an IPv4
link-local address from the address block 169.254.0.0/16. This network will be used in a later
step for configuration of the second node from the first node, and it also is used as a private cluster
heartbeat network when the cluster is deployed. HP recommends that you do not make changes
to the configuration of the Cluster Internal network adapter.
The remaining network adapters are intended for use in your network infrastructure. Each adapter
is labeled according to a suggested use (for example, 1 GbE Public 1), but you may rename the
adapters in later configuration steps and use them in a way best suited to your environment.
In the network infrastructure that connects the cluster nodes, avoid having single points of failure.
One way to do this is to have at least two distinct networks. The HP X5000 G2 already provides
one network between the nodes—the Cluster Internal network. You must add at least one more
network. As you connect the HP X5000 G2 to your network infrastructure, consider the following
requirements:
• Since deploying the cluster requires that both servers be joined to an Active Directory domain,
you must have a route to the domain controller from each server on the storage system.
• Servers in a cluster must use DNS for name resolution, so you must have a route to a DNS
server from each server on the storage system.
• If you are adding more than one adapter per server to your network infrastructure, each
adapter should be on a different subnet.
Figure 7 (page 14) shows two possibilities for adding network cables for an additional network.
Network connections 13
Figure 7 Cabling an additional network
1. Connect 10 GbE Public 1 (Blade 1) and 10 GbE Public 2 (Blade 2) to the same subnet in
your network infrastructure. Note that adapters were chosen on different pass-through modules.
This prevents the pass-through module from becoming a single point of failure for the connection
between the two nodes.
or
2. Connect 1 GbE Public 4 (Blade 1) and 1 GbE Public 4 (Blade 2) to the same subnet in your
network infrastructure.
In later configuration steps you can configure the adapters you have connected to your network.
If you have connected to a DHCP-enabled network, no further configuration is necessary. Otherwise,
you must assign static addresses to the adapters. You may also want to rename the adapters to
reflect their use in your environment. Also note that these are only two examples out of many
networking possibilities. NIC teaming may also be used. It is not necessary to make all these
decisions now, because you can always add more networks after the system has been deployed.
The Enclosure Manager and iLO port (6, Figure 6 (page 13)) provides for a connection from your
network infrastructure to the Enclosure Manager Unit (EMU) and to the iLO on each blade. For
ease of setup, the EMU and each iLO processor have been assigned static IP addresses in the
factory. You use these addresses to make an initial connection, and then configure each to connect
to your network. The factory configured addresses are as follows:
Table 1 Factory configured EMU and iLO addresses
Subnet maskIP addressComponent
255.255.255.010.0.0.10EMU
255.255.255.010.0.0.11Server 1 iLO
255.255.255.010.0.0.12Server 2 iLO
“Configure the EMU and iLO management processors” (page 15) describes how you can directly
connect a laptop or other local system to reconfigure these addresses.
Power on the storage system
1. Power on disk enclosures, if any.
2. Power on the storage system by pushing the power button on the back of the chassis.
Once the storage system power is on, power on the server blades if they do not automatically
power on.
14 Installing the storage system
Configure the EMU and iLO management processors
Before configuring the management processors, verify the following:
• You have determined whether the network ports on the server are to use DHCP or static
addresses. If the network ports are to use static addresses, you must provide the addresses.
• For this step, the EMU port should not be connected to a switch. You can connect the EMU
port to a switch after the EMU and iLO NICs are configured.
Configure the EMU and iLO management processors for both servers as follows:
1. Connect a system (the configuration system) in the environment or a laptop to the EMU port
(Figure 8 (page 15)). You can use either a crossover or a regular Ethernet cable.
Figure 8 EMU NIC port connection
2. Configure the networking properties for the local system:
a. Open Control Panel, select Network Sharing Center or Network Connections, and navigate
to Local Area Connections.
b. Select Properties→Internet Protocol, and then select Properties.
c. If Use the following IP address: is selected, record values for the following items and
restore them after completing the EMU and iLO setup:
• IP address
• Subnet mask
• Default gateway
d. Enter the following values:
• IP address: 10.0.0.20
• Subnet mask: 255.255.255.0
e. Before continuing, ping the following IP addresses to test connectivity to the EMU and
the iLO located in each of the servers: 10.0.0.10, 10.0.0.11, and 10.0.0.12. The EMU
and iLO interfaces have been assigned IP addresses during factory setup. You must either
update the factory values with site-specific static IP addresses or configure the management
processors to use DHCP IP addressing.
Configure the EMU and iLO management processors 15
3. Configure iLO on the server blades:
a. Open a web browser and log in to iLO using the address: http://10.0.0.11. You
are prompted to enter the user name and password. The password for the Administrator
account is located on a pull out tag on the front of the server blade.
After you have logged into iLO, HP recommends that you change the administrator
password. To do so, select User Administration under Administration in the iLO
management interface.
b. Configure the network as required for your environment. Select Network under
Administration in the iLO management interface. You can either enable DHCP or edit the
IP address details and enter site-specific network settings. Click Apply to save your settings.
c. Repeat the process on the other server blade. Open a web browser and log in to iLO
using the address: http://10.0.0.12.
16 Installing the storage system
4. Configure the EMU:
a. Connect to the Enclosure Manager software using an ssh compatible tool like PuTTY. In
the PuTTY session basic options, enter the EMU IP address (10.0.0.10) and port (22),
and select SSH for the connection type (Figure 9 (page 17)).
NOTE: See “Managing the EMU” (page 131) for information on using CLI commands.
Figure 9 Connecting to the Enclosure Manager software
b. After you have connected to the EMU port, set the following attributes:
• EMU (DNS) name
• Rack name
• EMU password (located on the tear-away label on the back of the server blade; see
Figure 10 (page 17))
• IP addressing method
To change the static IP address, type the command set ipconfig static
at the command line prompt and follow the instructions.
◦
◦ To change the EMU addressing to DHCP, type set ipconfig dhcp at the
command line prompt.
Figure 10 Tear-away label location
Example 1 Setting attributes
CustomerEMU-dnsName> set em name CustomerEMU-dnsName
CSP Enclosure Manager name changed to CustomerEMU-dnsName.
CustomerEMU-dnsName> set rack name CustomerRackName
Changed rack name to "CustomerRackName".
Configure the EMU and iLO management processors 17
CustomerEMU-dnsName> set password
New Password: ********
Confirm : ********
Changed password for the "Administrator" user account.
CustomerEMU-dnsName>
NOTE: You will not be able to connect to iLO or the EMU from the configuration system until
you change the network settings on the configuration system.
5. Complete the configuration:
a. Connect the EMU port to the appropriate switch/VLAN/subnet.
b. Log in to the EMU using ssh and the newly assigned EMU name and validate connectivity.
It is assumed that the EMU name is in the DNS.
Example 2 Verifying connectivity
CustomerEMU-dnsName> show server list all
Bay iLO Name iLO IP Address Status Power UID
--- ----------------------------- --------------- -------- ------- -- 1 ILOMXQ0110FJ9 16.78.90.51 OK On Off
2 ILOMXQ0110FHU 16.78.90.113 OK On Off
Totals: 2 server blades installed, 2 powered on.
18 Installing the storage system
3 Configuring the storage system
This chapter explains the out of box experience that occurs when you first power on the storage
system. This includes setup tasks, such as the selection of language and regional settings for the
OS, network configuration, time zone, provisioning storage required for the cluster, and deploying
the two-node cluster. All configuration may be done from a single server. There is no need to log
on to the second server.
Accessing the storage system
For initial configuration of the storage system, you must have console access to one of the server
blades. You can use either a local I/O diagnostic (SUV) cable or an iLO connection. The iLO
connection is the preferred method because it allows for remote access. If you are using the direct
connect method, connect the supplied SUV cable to the front of the storage system server blades
in the following sequence: keyboard, mouse, monitor cable, and monitor power cable. Regardless
of which access method you use, perform the configuration from only one of the server blades.
The server blade you choose for configuration will be designated the first node, and the other
server blade will be designated the second node.
Figure 11 Keyboard, mouse, and monitor
1. Storage system enclosure
2. Monitor
3. Keyboard (USB)
4. Mouse (USB)
NOTE: The keyboard, mouse, and monitor are not provided with the storage system.
For remote access, open a web browser and enter the iLO name or IP address for a server blade
located in either bay. Log in using the iLO administrator name and newly created password for
that blade.
For instructions on using iLO, see the Integrated Lights Out user guide available from http://
www.hp.com/go/ilo. On the iLO web page, select More iLO Documentation.
Set up Windows and discover the second node
When the storage system starts, the servers will begin a first time setup procedure that takes
approximately 10 to 15 minutes, including the Set Up Windows wizard. Use only one node to
complete the setup procedure.
Accessing the storage system 19
In the Set Up Windows wizard, you are asked to choose a language, regional settings, and
keyboard layout. After you accept the EULA, the server you are connected to attempts to discover
the second server. This is done over the internal switch (5, Figure 6 (page 13)). If the second node
is not ready, you may see a message stating Cannot establish communication with
the second node. Click Retry to attempt discovery, and repeat the retry until the second node
is discovered. After the second node is discovered, there will be a few more installation steps that
occur automatically on each server, and then both servers will reboot.
NOTE: If you click Cancel instead of Retry, you must access the second node from iLO or a direct
(SUV) connection and manually perform the Set Up Windows wizard on the second node. Because
the discovery process has not completed, there will also be an extra step later to establish a
connection between the two nodes. You will find instructions for this, if needed, in the online help
of the Initial Configuration Tasks (ICT).
Completing initial configuration
After the servers reboot, continue the configuration using the first node. A default administrator
password (HPinvent!) has been set and this is used to log on automatically. Leave this
administrator password unchanged until you are prompted for a new password in a later
configuration step. After logon, the HP ICT window is launched automatically.
Figure 12 ICT window
Use the HP ICT to perform setup tasks in the order they appear. See the provided online help for
each group of tasks for more information about the task. After completing the “Provide cluster name
and domain” task, both nodes will reboot. After allowing time for a reboot, log on once again to
the first node. This time, rather than logging on as local Administrator, log on using the domain
account that was specified in the “Provide cluster name and domain” task. You may now complete
the remaining tasks, which includes creation of the two-node cluster. The final task is an optional
20 Configuring the storage system
step to deploy one or more file servers on the cluster. You may also wait and create file servers
later using Server Manager.
The ICT is intended for initial setup, so once it is complete, you may select the Do not show this
window at the next logon box. If you do want to launch the ICT at a later time, you may do so
from Server Manager or by typing oobe from a Windows command prompt.
When the HP ICT window is closed, Server Manager is launched automatically. Use Server Manager
for further customization of the storage system, such as adding roles and features, and share and
storage management. See the Getting Started node in the navigation tree of Server Manager for
more help on using the storage system.
NOTE: Although BitLocker is supported by the Windows operating system, it is not supported on
the X5000 G2 Network Storage System because BitLocker is not supported on clustered volumes.
For more information, see the following Microsoft article:
http://support.microsoft.com/kb/947302
If encryption is required, the Encrypting File System (EFS) is supported on clustered volumes. For
more information on EFS, see the following Microsoft article:
http://support.microsoft.com/kb/223316
Networking options
The large number of network adapters on each server in the X5000 G2 provides a number of
different options for networking. The network adapter named "Cluster Internal" is pre-configured
as a private cluster heartbeat and should be left as is, but all other adapters are available for use.
Use the guidelines below as an aid in making configuration choices.
Network teaming
Network teaming is a common use of multiple network adapters. Teaming is used to increase
available network bandwidth and provide fault tolerance. Teaming can be across multiple ports
in the same network adapter or across network adapters.
Multi-home
Distributing network workload across multiple network adapters is also commonly used. Placing
each network interface on a different subnet allows the workload on each subnet to be serviced
in parallel rather than through a single interface.
Dedicated networks
Implementing a unified storage solution requires that different protocols be used to access a storage
system. In one instance, a block protocol like iSCSI is used to present storage to a virtual machine
host. At the same time, a file protocol like SMB is used for sharing files for department or user
home directories. A dedicated storage network for each protocol allows the network traffic to be
kept separate to maximize performance. Similarly, one network interface can be used for system
management and monitoring while another interface can be used for data traffic.
10 GbE versus 1 GbE
Other than the obvious difference in speed, 10 GbE provides an order of magnitude difference
in lower latency. Lower latency is ideal for transactional database applications and virtualization.
Combining a 10 GbE dedicated storage network for a virtual machine infrastructure, and a 1 GbE
network for shared folder, takes the most advantage of the network offerings. A classic example
is thin clients whose resources are hosted on virtual machines (for example, the Citrix model).
Networking options 21
4 Monitoring and troubleshooting the storage system
The storage system provides several monitoring and troubleshooting options. You can access the
following troubleshooting alerts and solutions to maintain the system health:
• Notification alerts
• System Management Homepage (SMH)
• System Manager
• Hardware component LEDs
• EMU CLI SHOW commands
• HP and Microsoft support websites
• HP Insight Remote Support software
• Microsoft Systems Center Operations Manager (SCOM) and Microsoft websites
• HP SIM 6.3 or later, which is required for proper storage system/HP SIM integration.
NOTE: Integration with HP SIM is only supported using the WBEM/WMI interfaces. Do not
attempt to configure HP SIM to use the ProLiant SNMP agents, because the configuration is
untested and unsupported. The ProLiant SNMP agents are enabled on the storage system by
default and should not be disabled as they are used for internal management functions. If they
are enabled for external client consumption, HP SIM must be configured so it does not attempt
to communicate with these agents.
NOTE: WBEM events for storage are logged into Windows Application logs and WBEM events
for Server and Enclosure are logged into Windows System logs.
If you are unable to resolve a storage system operation issue after using the various options, contact
HP Support. You must provide your SAID and your warranty and entitlement labels. See “Obtaining
the Service Agreement ID” (page 54) and “Locating the storage system warranty entitlement label”
(page 54).
Using notification alerts
When you receive an alert, open the System Manager (described in “Using the System Manager”
(page 30)) to view a high-level description of the issue. You may then choose to open the System
Management Homepage or HP SIM to obtain more detailed information.
IMPORTANT: While the notification alerts report issues as they arise, it is still important to monitor
the storage system regularly to ensure optimal operation.
Configuring Alerts and Email
Configure Alerts and Email in the System Manager to send email notification of system events.
IMPORTANT: HP recommends that you configure Alerts and Email (and also install HP Insight
Remote Support) to ensure that you are proactively alerted to issues. Proactive notification enables
you to address issues before they become serious problems.
To create an alert for a recipient:
1. Open the Server Manager by clicking the icon located to the right of the Start button on the
Windows taskbar.
2. Expand the tree under System Manager.
3. In the tree, select Alerts and Email.
22 Monitoring and troubleshooting the storage system
Figure 13 Configuring Alerts and Email
4. Do one of the following:
• Select New to create a profile.
• Select Copy or Edit to modify an existing profile.
The Alert Settings window appears.
Configuring Alerts and Email 23
Figure 14 Alert and Email settings
5. Complete the following fields:
• Name—Enter the name of a recipient (for example, John Doe).
• Recipient address—Enter the email address of the recipient (for example,
John.Doe@company.com).
• From address—Enter an email address that will display to the recipient indicating where
the message originated. It can be the same as the recipient address, if desired.
• SMTP address—Enter a valid SMTP address (for example, SMTP.company.com).
• Alerts Severity—Select the severity for which you want to receive alerts. You will also
receive alerts for any severity higher than the one you select. Select All to receive alerts
for all severities.
• Components Alerts—Select the components for which you want to receive alerts, or select
All to receive alerts for all components.
6. To test the ability for the recipient to receive email alerts, click Send Test Email. If the recipient
receives the test email, no further action is required. If the test email is not received, check
that the information entered for the recipient is correct.
24 Monitoring and troubleshooting the storage system
Figure 15 Send test email
7. Click Save. The name of the recipient is displayed on the main Alerts and Email window.
To configure the SNMP settings:
1. In the Server Manager navigation pane, select System and Network Settings.
2. Select SNMP Settings in the lower-right pane.
3. Provide the contact and location information for the System Administrator, and then click OK.
4. To make SNMP visible externally:
a. Select Start→Administrative Tools→Services.
b. Select SNMP Service.
c. Right-click and select Properties to display the SNMP Service properties.
d. Select the Security tab and specify the following items:
• The external hosts that may use the SNMP protocol.
• The SNMP Community string. HP recommends that you use something other than the
typical ‘Public’ string.
IMPORTANT: Configure HP SIM security to prevent the SIM management server from
gaining access to SNMP.
The SNMP trap function in the storage system is enabled by default. Any SNMP client (on
localhost) listening on default port number 171 can receive traps. You can configure the
destination IP address using the snmp.xml configuration file in the directory \Program Files\
HPWBEM\Tools\snmp.xml.
Configuring Alerts and Email 25
HP System Management Homepage
The HP System Management Homepage (SMH) is a web-based interface that consolidates and
simplifies single system management for HP servers. The SMH is the primary tool for identifying
and troubleshooting hardware issues in the storage system. You may choose this option to diagnose
a suspected hardware problem. Go to the SMH main page and open the Overall System Health
Status and the Component Status Summary sections to review the status of the storage system
hardware.
By aggregating the data from HP web-based agents and management utilities, the SMH provides
a common, easy-to-use interface for displaying the following information:
• Hardware fault and status monitoring
• System thresholds
• Diagnostics
• Software and firmware version control for an individual server
• HP Storage 1210m firmware information
The SMH Help menu provides documentation for using, maintaining, and troubleshooting the
application. For more information about the SMH software, go to www.hp.com/support/manuals
and enter System Management Homepage in the Search box. Select HP System Management
Homepage Software. A list of documents and advisories is displayed. To view SMH user guides,
select User Guide.
Starting the System Management Homepage application
To start the application, double-click the HP System Management Homepage desktop shortcut or
enter https://hostname:2381/ in Internet Explorer. The hostname can be localhost or
the IP address of the server you want to monitor. To log into SMH, enter the same username and
password you use to log in to the server. Users who have administrative privileges on the server
have the same privileges in the SMH application.
To view the SMH of one server from another server, you must modify the Windows firewall settings
as follows:
1. Open the Control Panel and select System Security→Windows Firewall→Allowed Programs.
2. Select Allow another program and click Browse in the Add a Program dialog box.
3. Navigate to C:\hp\hpsmh\bin and select hpsmhd. Click Open and then click Add. HP
System Management Homepage displays in the Allowed Programs and Features window.
4. Select Home/work (Private) and Public and click OK.
5. To access the SMH on another server, enter the following URL:
https://<server IP address>:2381
System Management Homepage main page
Figure 16 (page 27) shows the SMH main page.
26 Monitoring and troubleshooting the storage system
Figure 16 System Management Homepage main page
The page provides system, subsystem, and status views of the server and displays groupings of
systems and their status.
NOTE:
• NICs will display with a failed status (red icon) if they are unplugged. To remove unused NICs
from the system status, you can disable them by selecting Control Panel→Hardware→Device
Manager, right-click on the specific NIC, and then select Disable.
• When you remove a disk or disconnect a cable, the SMH interface might not display alerts
when you click the Refresh button. You can force a hard refresh by clicking the Home button
or by navigating to the problem area. The default refresh interval is two minutes. To change
the interval in the Settings menu, select Autorefresh, and then Configure Page refresh settings.
The minimum interval is five seconds and the maximum is 30 minutes.
Overall System Health Status
A webapp sets the value of the Overall System Health Status icon by using a predefined heuristic.
If no webapp can determine the status, the worst possible status is displayed in the Component
Status Summary section.
Component Status summary
The Component Status Summary section displays links to all subsystems that have a critical, major,
minor, or warning status. If there are no critical, major, minor or warning items, the Component
Status Summary section displays no items.
Enclosure
This section provides information about the enclosure cooling, IDs, power, Unit Identification LED,
PCIe devices, and I/O modules.
NOTE: A large number of disk errors may indicate that an I/O module has failed. Inspect the
I/O module LEDs on the storage system and any disk enclosures, and replace any failed component.
• Because both a system and drive fan are required, the maximum and minimum number of
fans required is two. If either fan becomes degraded, the system could shut down quickly.
Because the fans are not mutually redundant, even if the status of a single fan has changed,
HP System Management Homepage 27
the new status is reported immediately in the Components Status Summary section on the SMH
main page.
• When the Enclosure Manager IP address is set incorrectly, the enclosure status displayed is
Lost communication. Because the Enclosure Manager has lost communication with the external
network, none of the other items in the Enclosure Information section can be displayed.
The enclosure I/O ports are numbered from 1 to 8 in the SMH.
Figure 17 I/O module
These numbers correspond to the I/O modules in the enclosure bays.
Figure 18 I/O module bays
5. PCIe module1. LOM module
6. PCIe module2. LOM module
7. SAS I/O module3. MEZZ module
8. SAS I/O module4. Intraconnect (internal switch)
Network
This section shows the status of the network connections.
28 Monitoring and troubleshooting the storage system
Storage
This section displays information about the following components:
• Storage System—Links to the page that displays information about storage in the drive drawer
and any external disk enclosures. This storage is managed by the 1210m controller.
• Smart array subsystem—Links to the page that displays information about operating system
drives and smart array controllers.
NOTE: The SMH will display a total of four power supplies for each External Storage Enclosure.
If there is more than one External Storage Enclosure connected, the SMH may not show the correct
number of power supplies for each of these enclosures.
The Storage System page is organized as a left panel and a main page:
Figure 19 Storage system
The left panel provides links to information about the following items:
• Controller
Select a storage controller to view its type, status, firmware version, and serial number.
• Logical Drives
A list of logical drives associated with the controller appears in the left panel tree view. Select
one of the logical drive entries to display the status of the drive, fault tolerance (RAID level),
and capacity (volume size). A link to the logical drive storage pool is also displayed.
• Storage Pools
A list of storage pools associated with the controller displays in the left panel tree view. Select
one of the pool entries to display its status, capacity, communication status with the controller,
primordial state, and cache properties.
NOTE: If read or write cache is enabled the value displayed is 2; otherwise, the value is 3.
The Storage Pools page also displays a list of disk drives and storage volumes present in the
pool.
Under the Physical Drives tree, the list of disk enclosures is displayed. Under each enclosure,
the list of disk drives present in each disk enclosures is displayed. When there is no drive in
HP System Management Homepage 29
the enclosure, the display shows Bay Bay number – Empty. Select one of the disk enclosures
or disk drives to see information for that enclosure or drive.
• Physical Drives
This section provides an overview of all disk drives attached to the controller. Drives are
identified and grouped as assigned, unassigned, and spare drives. Each physical drive is
listed as a separate entry in the Storage System submenu. Select any of the physical drives to
display more information about the drive.
NOTE: Spare drives are only used when a disk drive fails. Until a spare drive is used, it
remains offline and its LEDs will remain off.
System
This section displays status for various system components.
Version Control
This section provides information about the Version Control Agent.
Software
This section provides information about system firmware and software.
Using the System Manager
The System Manager provides the status of each server blade that is configured in the storage
system. Be sure to note the server blade that is being assessed when you open the System Manager.
Log in to each server blade to evaluate its status.
To use the System Manager, which has been preinstalled and configured, use Remote Desktop or
iLO to access the server blade. Click the Server Manager icon located in the taskbar to the
right of the Start button or select Start→Administrative Tools→Server Manager. When Server
Manager appears, select System Manger in the left navigation pane.
To troubleshoot using the System Manager:
1. Open the System Manager.
2. Open the System Summary tab to review the overall health of the storage system hardware,
and firmware.
If the status icon is green, the system is running properly. A yellow icon is a warning that there
are conditions that might cause a problem. If the icon is red, a problem exists in the storage
system.
3. Open each tab in the System Manager to assess the status of the storage system.
4. Follow the instructions provided on the System Manager tabs for any reported issue.
System Summary
The System Summary tab displays information such as the enclosure name, IP Address, firmware
revision, and serial number. The lower part of the System Summary also shows the status of
hardware, and whether your current firmware revision is up to date. If a green check mark does
not appear beside the configuration status, go to the related tab for information about the issue.
30 Monitoring and troubleshooting the storage system
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