Hp X360 G2 User Manual
HP Spectre Pro x360 Convertible PC G2
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. Windows is either a
registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth
in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: January 2016
Document Part Number: 850191-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This slate may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows 10 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply
with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Display .................................................................................................................................................................... 5
Keys ........................................................................................................................................................................ 6
Lights ...................................................................................................................................................................... 7
Speakers ................................................................................................................................................................. 7
TouchPad ................................................................................................................................................................ 8
Left side ................................................................................................................................................................. 9
Right side ............................................................................................................................................................. 11
3 Illustrated parts catalog .............................................................................................................................. 12
Locating the serial number, product number, and model number .................................................................... 12
Computer major components .............................................................................................................................. 13
Miscellaneous parts ............................................................................................................................................. 15
4 Removal and replacement preliminary requirements ..................................................................................... 17
Tools required ...................................................................................................................................................... 17
Service considerations ......................................................................................................................................... 17
Plastic parts ....................................................................................................................................... 17
Cables and connectors ...................................................................................................................... 17
Grounding guidelines ........................................................................................................................................... 18
Electrostatic discharge damage ........................................................................................................ 18
Packaging and transporting guidelines .......................................................................... 19
Workstation guidelines ................................................................................ 19
5 Removal and replacement procedures ........................................................................................................... 21
Unlocking the device and disabling Always On Remote Management (select HP devices only) ........................ 21
Bottom cover ....................................................................................................................................................... 22
Battery ................................................................................................................................................................. 23
WLAN module ...................................................................................................................................................... 24
Solid-state drive .................................................................................................................................................. 26
Fan ........................................................................................................................................................................ 27
Speakers .............................................................................................................................................................. 28
v
TouchPad .............................................................................................................................................................. 29
Card reader board ................................................................................................................................................ 30
System board ....................................................................................................................................................... 31
Heat sink .............................................................................................................................................................. 34
Keyboard .............................................................................................................................................................. 35
Display assembly ................................................................................................................................................. 37
Audio jack board .................................................................................................................................................. 39
Power connector cable ........................................................................................................................................ 40
6 Using Setup Utility (BIOS) ............................................................................................................................. 41
Starting Setup Utility (BIOS) ................................................................................................................................ 41
Updating Setup Utility (BIOS) .............................................................................................................................. 41
Determining the BIOS version ........................................................................................................... 42
Downloading a BIOS update .............................................................................................................. 42
Synchronizing a tablet and keyboard (select products only) .............................................................................. 43
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 44
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 45
8 Specications .............................................................................................................................................. 46
9 Backing up, restoring, and recovering ........................................................................................................... 47
Creating recovery media and backups ................................................................................................................ 47
Creating HP Recovery media (select products only) ......................................................................... 48
Using Windows Tools ........................................................................................................................................... 49
Restore and recovery ........................................................................................................................................... 49
Recovering using HP Recovery Manager ........................................................................................... 50
What you need to know before you get started ............................................................. 50
Using the HP Recovery partition (select products only) ................................................. 51
Using HP Recovery media to recover .............................................................................. 51
Changing the computer boot order ................................................................................ 52
Removing the HP Recovery partition (select products only) ......................................... 52
10 Statement of Volatility .............................................................................................................................. 53
Non-volatile memory usage ................................................................................................................................ 55
Questions and answers ....................................................................................................................................... 58
Using HP Sure Start (select models only) ............................................................................................................ 59
11 Power cord set requirements ...................................................................................................................... 60
Requirements for all countries ............................................................................................................................ 60
vi
Requirements for specic countries and regions ................................................................................................ 60
12 Recycling .................................................................................................................................................. 62
Index ............................................................................................................................................................. 63
vii
viii
1 Product description
Category Description
Product Name HP Spectre Pro x360 Convertible PC G2
Processor
Chipset Intel processor controller hub (PCH)
Graphics Internal Graphics: Intel HD Graphics 520
Panel 13.3-in (2560×1440), BrightView, quad high-denition (QHD), white-light emitting (WLED),
Memory Support for LPDDR3-1866 dual channel
Primary storage Support for single PCIe / SATA M2 solid-state drive conguration as storage (scope M2
●
Intel™ Core® i7-6600U 2.60-GHz (SC turbo up to 3.4-GHz) processor (1600-MHz FSB,
4.00-MB L2 cache, dual core, 15 W)
●
Intel Core i5-6300U 2.40-GHz (SC turbo up to 3.00-GHz) processor (1866-MHz FSB,
3.00-MB L2 cache, dual core, 15 W)
●
Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1866-MHz FSB,
3.00-MB L2 cache, dual core, 15 W)
Support for HD decode, DX12, and HDMI
UWVA, TouchScreen with ush glass and MultiTouch enabled; eDP1.3+PSR at 72% Color
Gamut (CG), 16:9 ultra-wide aspect ratio; typical brightness: 340 nits, (2.55-mm)
13.3-in (1920×1080), BrightView, full high-denition (FHD), WLED, UWVA, TouchScreen with
ush glass and MultiTouch enabled; eDP1.2 at 72% Color Gamut (CG), 16:9 ultra-wide aspect
ratio; typical brightness: 340 nits, (2.85-mm)
Supports 8192-MB (256-MB×16×4×2 pieces) and 4096-MB (128-MB×32×4×2 pieces)
congurations
2260/2280 DS solid-state drive) in the following congurations:
●
512-GB solid-state drive supporting three-level cell (TLC)
●
256-GB solid-state drive supporting TLC
●
256-GB self-encrypting (SED), solid-state drive supporting multilevel cell (MLC)
and Opal2
●
180-GB solid-state drive supporting MLC
●
128-GB solid-state drive supporting TLC
Audio and video Webcam: HP TrueVision Full HD, xed (no tilt), with activity light, 1920×1080 by 30 frames
per second, with wide eld of vision (88 degrees)
Dual array digital microphones with appropriate beam-forming, echo-cancellation, noisesuppression software
Support for voice recognition
HD Audio (Conexant cx7501)
Two speakers
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas (in display assembly)
1
Category Description
Wireless (continued) Support for Intel Dual band wireless-AC 8260 802.11AC 2×2 WiFi + Bluetooth 4.0
Combo Adapter
Support for Miracast and Intel WiDi Pro
External media cards HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data from
and writes data to digital memory cards such as Secure Digital® (SD).
Ports
Keyboard/pointing devices Full-size, backlight, island-style keyboard
Power requirements Support for 45-W HP Smart adapter (non-PFC, RC, 3- and 2-wire, 4.5-mm)
Security Optimize for Windows 10 security features: Device Guard, NextGen Credentials, Virtual
●
AC adapter HP Smart plug (4.5-mm barrel)
●
Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack
auto-detection
●
miniDisplayPort 1.2 supporting maximum 3200×2000 @ 60 Hz resolution
●
High-denition multimedia interface (HDMI) v.1.4b, supporting up to 1920×1200
at 60 Hz
●
USB 3.0 (3)
Touchpad requirements:
●
ClickPad with imaging sensor
●
Multi-touch gestures enabled
●
Taps enabled as default
●
Support for Microsoft® Windows® 8 modern TrackPad gestures, drivers for
Windows 7 Professional
Support for a 3-cell, 56-WHr, 4096-mAHr, Li-ion battery (includes cable)
Secure Mode
Support for Intel AT-p Ready support
Support for BitLocker
Support for Trusted Platform Module 1.2 (TP 2.0M)
Operating system Preinstalled: Windows 10 Professional 64-bit
2 Chapter 1 Product description
Restore media-SSRD/SSRU:
Windows 10 SSRD
Windows 10 SSRU
Certied: Microsoft WHQL
Web-only support:
●
Windows 10 Enterprise 64-bit
●
Windows 10 Home 64-bit
●
Windows 10 Professional 64-bit
●
Windows 8.1 Chinese Market 64-bit
●
Windows 8.1 Emerging Markets 64-bit
●
Windows 8.1 Multilanguage 64-bit
●
Windows 8.1 Professional 64-bit
Category Description
Operating system (continued)
Serviceability End user replaceable part: AC adapter
●
Windows 7 64-bit
3
2 External component identication
Locating hardware
To nd out what hardware is installed on your computer:
1. From the Start screen, type control panel, and then select Control Panel.
‒ or –
From the Windows desktop, right-click the Start button, and then select Control Panel.
2. Select System and Security, select System, and then click Device Manager in the left column.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc.
Locating software
To nd out what software is installed on your computer:
▲
From the Start screen, click the down arrow in the lower-left corner of the screen.
‒ or –
From the Windows desktop, right-click the Start button, and then select Programs and Features.
4 Chapter 2 External component identication
Display
Item Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate
with WLANs.
(2) Internal microphones Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models
allow you to video conference and chat online using
streaming video.
To use the webcam:
▲
From the Start screen, type camera, and then select
Camera from the list of applications.
(5) Internal display switch Turns o the display and initiates Sleep if the display
is closed while the power is on.
NOTE: The internal display switch is not visible
from the outside of the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region.
To access this document:
From the Start screen, type support, and then select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.
Display 5
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Displays system information when pressed in combination
with the esc key.
(3) Windows key Returns you to the Start screen from an open app
or the Windows desktop.
NOTE: Pressing the Windows key again will return you
to the previous screen.
(4) Action keys Execute frequently used system functions.
NOTE: The f5 action key turns the radiance backlight
keyboard feature o or on.
(5) Windows applications key Displays options for a selected object.
6 Chapter 2 External component identication
Lights
Item Component Description
(1) Caps lock light On: Caps lock is on, which switches the keys to all
capital letters.
(2) Mute light
Speakers
Component Description
Speakers Produce sound.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Lights 7
TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
(2) TouchPad left button Functions like the left button on an external mouse.
(3) TouchPad right button Functions like the right button on an external mouse.
items on the screen.
8 Chapter 2 External component identication
Left side
Item Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter/battery light
(3) Vent Enables airow to cool internal components.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard,
●
Solid white: The computer is connected to external
power and the battery is fully charged.
●
Solid amber: The computer is connected to
external power and the battery is charged from 0 to
99 percent.
●
Slowly blinking white: A battery that is the only
available power source has reached a low battery
level. Less than 12 percent of the battery life is left.
●
Quickly blinking white: A battery that is the only
available power source has reached a critical battery
level. Less than 7 percent of the battery life is left.
●
O: The computer is running on a battery
as the power source.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It
is normal for the internal fan to cycle on and o during
routine operation.
mouse, external drive, printer, scanner or USB hub.
Standard USB ports will not charge all USB devices or will
charge using a low current. Some USB devices require
power and require you to use a powered port.
NOTE: USB charging ports can also charge select
models of cell phones and MP3 players, even
when the computer is o.
(5) Power button
●
When the computer is o, press the button to turn
on the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state,
press the button briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
Left side 9
Item Component Description
(5) Power button (continued) If the computer has stopped responding and Windows
shutdown procedures are ineective, press and
hold the power button down for at least 5 seconds to turn
o the computer.
To learn more about your power settings, see your
power options.
▲
From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep
from the list of applications.
‒ or –
From the Windows desktop, right-click the Start
button, and then select Power Options.
(6) Power light
(7) Memory card reader Reads optional memory cards that enable you to store,
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power
to the display and other components.
●
O: The computer is o or in Hibernation. Hibernation
is a power-saving state that uses the least amount
of power.
manage, share or access information.
To insert a card:
▲
Hold the card label-side up, with connectors
facing the slot, insert the card into the slot, and then
push in on the card until it is rmly seated.
To remove a card:
▲
Press in on the card it until it pops out.
10 Chapter 2 External component identication
Right side
Item Component Description
(1) Windows button Returns you to the Start screen from an open app
(2) Volume button Controls speaker volume.
(3) Mini DisplayPort Connects an optional digital display device, such as a high-
(4) HDMI port Connects an optional video or audio device, such as a high-
or the Windows desktop.
NOTE: Pressing the Windows button again will return you
to the previous screen.
performance monitor or projector.
denition television, any compatible digital or audio
component, or a high-speed High-Denition Multimedia
Interface (HDMI) device.
(5) USB 3.0 charging (powered) ports Connect an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
Standard USB ports will not charge all USB devices or will
charge using a low current. Some USB devices require
power and require you to use a powered port.
NOTE: USB charging ports can also charge select models
of cell phones and MP3 players, even when the computer
is o.
(6) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones, earbuds,
or a headset. For additional safety information, refer
to the Regulatory, Safety, and Environmental Notices.
To access this document:
▲
From the Start screen, type support, and then
select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark
icon in the notication area, at the far right
of the taskbar.
NOTE: When a device is connected
to the jack, the computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
Right side 11
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported computer parts, go to http://partsurfer.hp.com, select the country or region, and then follow
the on-screen instructions.
Locating the serial number, product number, and model number
The warranty (1), model name (2), serial number (3), and product number (4) information are located on
the bottom of the computer. This information may be needed when traveling internationally or
contacting support.
12 Chapter 3 Illustrated parts catalog
Computer major components
Computer major components 13
Item Component Spare part number
(1) Display assembly: 13.3-in, ultra wide aspect ratio, TouchScreen (includes display panel cable, microphones, hinges,
webcam, and wireless antenna cables and transceivers)
13.3-in, QHD, WLED, BrightView (2560×1440), UWVA, 2.55-mm display assembly 828823-001
13.3-in, FHD, WLED, BrightView (1920×1080), UWVA, 2.55-mm display assembly 828822-001
(2) Top cover 831855-001
(3) Keyboard (includes keyboard cable, keyboard backlight cable, and pointing stick cable):
For use in Belgium 801508-A41
For use in Canada 801508-DB1
For use in the Czech Republic and Slovakia 801508-FL1
For use in Denmark, Finland, and Norway 801508-DH1
For use in France 801508-051
For use in Germany 801508-041
For use in Greece 801508-151
For use in India (does not include pointing stick) 801508-D61
For use in Israel (does not include pointing stick) 801508-BB1
For use in Italy 801508-061
For use in Japan (does not include pointing stick) 801508-291
For use in Latin America 801508-161
For use in the Netherlands 801508-B31
For use in Portugal 801508-131
For use in Russia 801508-251
For use in Saudi Arabia 801508-171
For use in South Korea 801508-AD1
For use in Spain 801508-071
For use in Switzerland 801508-BG1
For use in Turkey 801508-141
For use in the United Kingdom and Singapore 801508-031
For use in the United States 801508-001
(4) Power connector cable 801513-001
(5) Audio jack board (includes cable) 828820-001
(6) TouchPad (includes cable) 801499-001
(7) Speakers (includes left and right speakers and cables) 801501-001
(8) Card reader board (includes cable) 828821-001
(9) System board (includes a graphics subsystem with UMA memory and replacement thermal material):
14 Chapter 3 Illustrated parts catalog
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