HP Spectre Pro x360 Convertible PC G2
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. Windows is either a
registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth
in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: January 2016
Document Part Number: 850191-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This slate may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows 10 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply
with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Display .................................................................................................................................................................... 5
Keys ........................................................................................................................................................................ 6
Lights ...................................................................................................................................................................... 7
Speakers ................................................................................................................................................................. 7
TouchPad ................................................................................................................................................................ 8
Left side ................................................................................................................................................................. 9
Right side ............................................................................................................................................................. 11
3 Illustrated parts catalog .............................................................................................................................. 12
Locating the serial number, product number, and model number .................................................................... 12
Computer major components .............................................................................................................................. 13
Miscellaneous parts ............................................................................................................................................. 15
4 Removal and replacement preliminary requirements ..................................................................................... 17
Tools required ...................................................................................................................................................... 17
Service considerations ......................................................................................................................................... 17
Plastic parts ....................................................................................................................................... 17
Cables and connectors ...................................................................................................................... 17
Grounding guidelines ........................................................................................................................................... 18
Electrostatic discharge damage ........................................................................................................ 18
Packaging and transporting guidelines .......................................................................... 19
Workstation guidelines ................................................................................ 19
5 Removal and replacement procedures ........................................................................................................... 21
Unlocking the device and disabling Always On Remote Management (select HP devices only) ........................ 21
Bottom cover ....................................................................................................................................................... 22
Battery ................................................................................................................................................................. 23
WLAN module ...................................................................................................................................................... 24
Solid-state drive .................................................................................................................................................. 26
Fan ........................................................................................................................................................................ 27
Speakers .............................................................................................................................................................. 28
v
TouchPad .............................................................................................................................................................. 29
Card reader board ................................................................................................................................................ 30
System board ....................................................................................................................................................... 31
Heat sink .............................................................................................................................................................. 34
Keyboard .............................................................................................................................................................. 35
Display assembly ................................................................................................................................................. 37
Audio jack board .................................................................................................................................................. 39
Power connector cable ........................................................................................................................................ 40
6 Using Setup Utility (BIOS) ............................................................................................................................. 41
Starting Setup Utility (BIOS) ................................................................................................................................ 41
Updating Setup Utility (BIOS) .............................................................................................................................. 41
Determining the BIOS version ........................................................................................................... 42
Downloading a BIOS update .............................................................................................................. 42
Synchronizing a tablet and keyboard (select products only) .............................................................................. 43
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 44
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 45
8 Specications .............................................................................................................................................. 46
9 Backing up, restoring, and recovering ........................................................................................................... 47
Creating recovery media and backups ................................................................................................................ 47
Creating HP Recovery media (select products only) ......................................................................... 48
Using Windows Tools ........................................................................................................................................... 49
Restore and recovery ........................................................................................................................................... 49
Recovering using HP Recovery Manager ........................................................................................... 50
What you need to know before you get started ............................................................. 50
Using the HP Recovery partition (select products only) ................................................. 51
Using HP Recovery media to recover .............................................................................. 51
Changing the computer boot order ................................................................................ 52
Removing the HP Recovery partition (select products only) ......................................... 52
10 Statement of Volatility .............................................................................................................................. 53
Non-volatile memory usage ................................................................................................................................ 55
Questions and answers ....................................................................................................................................... 58
Using HP Sure Start (select models only) ............................................................................................................ 59
11 Power cord set requirements ...................................................................................................................... 60
Requirements for all countries ............................................................................................................................ 60
vi
Requirements for specic countries and regions ................................................................................................ 60
12 Recycling .................................................................................................................................................. 62
Index ............................................................................................................................................................. 63
vii
viii
1 Product description
Category Description
Product Name HP Spectre Pro x360 Convertible PC G2
Processor
Chipset Intel processor controller hub (PCH)
Graphics Internal Graphics: Intel HD Graphics 520
Panel 13.3-in (2560×1440), BrightView, quad high-denition (QHD), white-light emitting (WLED),
Memory Support for LPDDR3-1866 dual channel
Primary storage Support for single PCIe / SATA M2 solid-state drive conguration as storage (scope M2
●
Intel™ Core® i7-6600U 2.60-GHz (SC turbo up to 3.4-GHz) processor (1600-MHz FSB,
4.00-MB L2 cache, dual core, 15 W)
●
Intel Core i5-6300U 2.40-GHz (SC turbo up to 3.00-GHz) processor (1866-MHz FSB,
3.00-MB L2 cache, dual core, 15 W)
●
Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1866-MHz FSB,
3.00-MB L2 cache, dual core, 15 W)
Support for HD decode, DX12, and HDMI
UWVA, TouchScreen with ush glass and MultiTouch enabled; eDP1.3+PSR at 72% Color
Gamut (CG), 16:9 ultra-wide aspect ratio; typical brightness: 340 nits, (2.55-mm)
13.3-in (1920×1080), BrightView, full high-denition (FHD), WLED, UWVA, TouchScreen with
ush glass and MultiTouch enabled; eDP1.2 at 72% Color Gamut (CG), 16:9 ultra-wide aspect
ratio; typical brightness: 340 nits, (2.85-mm)
Supports 8192-MB (256-MB×16×4×2 pieces) and 4096-MB (128-MB×32×4×2 pieces)
congurations
2260/2280 DS solid-state drive) in the following congurations:
●
512-GB solid-state drive supporting three-level cell (TLC)
●
256-GB solid-state drive supporting TLC
●
256-GB self-encrypting (SED), solid-state drive supporting multilevel cell (MLC)
and Opal2
●
180-GB solid-state drive supporting MLC
●
128-GB solid-state drive supporting TLC
Audio and video Webcam: HP TrueVision Full HD, xed (no tilt), with activity light, 1920×1080 by 30 frames
per second, with wide eld of vision (88 degrees)
Dual array digital microphones with appropriate beam-forming, echo-cancellation, noisesuppression software
Support for voice recognition
HD Audio (Conexant cx7501)
Two speakers
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas (in display assembly)
1
Category Description
Wireless (continued) Support for Intel Dual band wireless-AC 8260 802.11AC 2×2 WiFi + Bluetooth 4.0
Combo Adapter
Support for Miracast and Intel WiDi Pro
External media cards HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data from
and writes data to digital memory cards such as Secure Digital® (SD).
Ports
Keyboard/pointing devices Full-size, backlight, island-style keyboard
Power requirements Support for 45-W HP Smart adapter (non-PFC, RC, 3- and 2-wire, 4.5-mm)
Security Optimize for Windows 10 security features: Device Guard, NextGen Credentials, Virtual
●
AC adapter HP Smart plug (4.5-mm barrel)
●
Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack
auto-detection
●
miniDisplayPort 1.2 supporting maximum 3200×2000 @ 60 Hz resolution
●
High-denition multimedia interface (HDMI) v.1.4b, supporting up to 1920×1200
at 60 Hz
●
USB 3.0 (3)
Touchpad requirements:
●
ClickPad with imaging sensor
●
Multi-touch gestures enabled
●
Taps enabled as default
●
Support for Microsoft® Windows® 8 modern TrackPad gestures, drivers for
Windows 7 Professional
Support for a 3-cell, 56-WHr, 4096-mAHr, Li-ion battery (includes cable)
Secure Mode
Support for Intel AT-p Ready support
Support for BitLocker
Support for Trusted Platform Module 1.2 (TP 2.0M)
Operating system Preinstalled: Windows 10 Professional 64-bit
2 Chapter 1 Product description
Restore media-SSRD/SSRU:
Windows 10 SSRD
Windows 10 SSRU
Certied: Microsoft WHQL
Web-only support:
●
Windows 10 Enterprise 64-bit
●
Windows 10 Home 64-bit
●
Windows 10 Professional 64-bit
●
Windows 8.1 Chinese Market 64-bit
●
Windows 8.1 Emerging Markets 64-bit
●
Windows 8.1 Multilanguage 64-bit
●
Windows 8.1 Professional 64-bit
Category Description
Operating system (continued)
Serviceability End user replaceable part: AC adapter
●
Windows 7 64-bit
3
2 External component identication
Locating hardware
To nd out what hardware is installed on your computer:
1. From the Start screen, type control panel, and then select Control Panel.
‒ or –
From the Windows desktop, right-click the Start button, and then select Control Panel.
2. Select System and Security, select System, and then click Device Manager in the left column.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc.
Locating software
To nd out what software is installed on your computer:
▲
From the Start screen, click the down arrow in the lower-left corner of the screen.
‒ or –
From the Windows desktop, right-click the Start button, and then select Programs and Features.
4 Chapter 2 External component identication
Display
Item Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate
with WLANs.
(2) Internal microphones Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models
allow you to video conference and chat online using
streaming video.
To use the webcam:
▲
From the Start screen, type camera, and then select
Camera from the list of applications.
(5) Internal display switch Turns o the display and initiates Sleep if the display
is closed while the power is on.
NOTE: The internal display switch is not visible
from the outside of the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region.
To access this document:
From the Start screen, type support, and then select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.
Display 5
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Displays system information when pressed in combination
with the esc key.
(3) Windows key Returns you to the Start screen from an open app
or the Windows desktop.
NOTE: Pressing the Windows key again will return you
to the previous screen.
(4) Action keys Execute frequently used system functions.
NOTE: The f5 action key turns the radiance backlight
keyboard feature o or on.
(5) Windows applications key Displays options for a selected object.
6 Chapter 2 External component identication
Lights
Item Component Description
(1) Caps lock light On: Caps lock is on, which switches the keys to all
capital letters.
(2) Mute light
Speakers
Component Description
Speakers Produce sound.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Lights 7
TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
(2) TouchPad left button Functions like the left button on an external mouse.
(3) TouchPad right button Functions like the right button on an external mouse.
items on the screen.
8 Chapter 2 External component identication
Left side
Item Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter/battery light
(3) Vent Enables airow to cool internal components.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard,
●
Solid white: The computer is connected to external
power and the battery is fully charged.
●
Solid amber: The computer is connected to
external power and the battery is charged from 0 to
99 percent.
●
Slowly blinking white: A battery that is the only
available power source has reached a low battery
level. Less than 12 percent of the battery life is left.
●
Quickly blinking white: A battery that is the only
available power source has reached a critical battery
level. Less than 7 percent of the battery life is left.
●
O: The computer is running on a battery
as the power source.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It
is normal for the internal fan to cycle on and o during
routine operation.
mouse, external drive, printer, scanner or USB hub.
Standard USB ports will not charge all USB devices or will
charge using a low current. Some USB devices require
power and require you to use a powered port.
NOTE: USB charging ports can also charge select
models of cell phones and MP3 players, even
when the computer is o.
(5) Power button
●
When the computer is o, press the button to turn
on the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state,
press the button briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
Left side 9
Item Component Description
(5) Power button (continued) If the computer has stopped responding and Windows
shutdown procedures are ineective, press and
hold the power button down for at least 5 seconds to turn
o the computer.
To learn more about your power settings, see your
power options.
▲
From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep
from the list of applications.
‒ or –
From the Windows desktop, right-click the Start
button, and then select Power Options.
(6) Power light
(7) Memory card reader Reads optional memory cards that enable you to store,
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power
to the display and other components.
●
O: The computer is o or in Hibernation. Hibernation
is a power-saving state that uses the least amount
of power.
manage, share or access information.
To insert a card:
▲
Hold the card label-side up, with connectors
facing the slot, insert the card into the slot, and then
push in on the card until it is rmly seated.
To remove a card:
▲
Press in on the card it until it pops out.
10 Chapter 2 External component identication
Right side
Item Component Description
(1) Windows button Returns you to the Start screen from an open app
(2) Volume button Controls speaker volume.
(3) Mini DisplayPort Connects an optional digital display device, such as a high-
(4) HDMI port Connects an optional video or audio device, such as a high-
or the Windows desktop.
NOTE: Pressing the Windows button again will return you
to the previous screen.
performance monitor or projector.
denition television, any compatible digital or audio
component, or a high-speed High-Denition Multimedia
Interface (HDMI) device.
(5) USB 3.0 charging (powered) ports Connect an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
Standard USB ports will not charge all USB devices or will
charge using a low current. Some USB devices require
power and require you to use a powered port.
NOTE: USB charging ports can also charge select models
of cell phones and MP3 players, even when the computer
is o.
(6) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones, earbuds,
or a headset. For additional safety information, refer
to the Regulatory, Safety, and Environmental Notices.
To access this document:
▲
From the Start screen, type support, and then
select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark
icon in the notication area, at the far right
of the taskbar.
NOTE: When a device is connected
to the jack, the computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
Right side 11
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported computer parts, go to http://partsurfer.hp.com, select the country or region, and then follow
the on-screen instructions.
Locating the serial number, product number, and model number
The warranty (1), model name (2), serial number (3), and product number (4) information are located on
the bottom of the computer. This information may be needed when traveling internationally or
contacting support.
12 Chapter 3 Illustrated parts catalog
Computer major components
Computer major components 13
Item Component Spare part number
(1) Display assembly: 13.3-in, ultra wide aspect ratio, TouchScreen (includes display panel cable, microphones, hinges,
webcam, and wireless antenna cables and transceivers)
13.3-in, QHD, WLED, BrightView (2560×1440), UWVA, 2.55-mm display assembly 828823-001
13.3-in, FHD, WLED, BrightView (1920×1080), UWVA, 2.55-mm display assembly 828822-001
(2) Top cover 831855-001
(3) Keyboard (includes keyboard cable, keyboard backlight cable, and pointing stick cable):
For use in Belgium 801508-A41
For use in Canada 801508-DB1
For use in the Czech Republic and Slovakia 801508-FL1
For use in Denmark, Finland, and Norway 801508-DH1
For use in France 801508-051
For use in Germany 801508-041
For use in Greece 801508-151
For use in India (does not include pointing stick) 801508-D61
For use in Israel (does not include pointing stick) 801508-BB1
For use in Italy 801508-061
For use in Japan (does not include pointing stick) 801508-291
For use in Latin America 801508-161
For use in the Netherlands 801508-B31
For use in Portugal 801508-131
For use in Russia 801508-251
For use in Saudi Arabia 801508-171
For use in South Korea 801508-AD1
For use in Spain 801508-071
For use in Switzerland 801508-BG1
For use in Turkey 801508-141
For use in the United Kingdom and Singapore 801508-031
For use in the United States 801508-001
(4) Power connector cable 801513-001
(5) Audio jack board (includes cable) 828820-001
(6) TouchPad (includes cable) 801499-001
(7) Speakers (includes left and right speakers and cables) 801501-001
(8) Card reader board (includes cable) 828821-001
(9) System board (includes a graphics subsystem with UMA memory and replacement thermal material):
14 Chapter 3 Illustrated parts catalog
Item Component Spare part number
Equipped with an Intel Core i7-6600U 2.60-GHz (SC turbo up to 3.4-GHz) processor (1600-
MHz FSB, 4.00-MB L2 cache, dual core, 15 W), 8.0-GB of system memory, and
the Windows 10 operating system
Equipped with an Intel Core i5-6300U 2.40-GHz (SC turbo up to 3.00-GHz) processor (1866-
MHz FSB, 3.00-MB L2 cache, dual core, 15 W), 8.0-GB of system memory, and
the Windows 10 operating system
Equipped with an Intel Core i5-6300U 2.40-GHz (SC turbo up to 3.00-GHz) processor (1866-
MHz FSB, 3.00-MB L2 cache, dual core, 15 W), 4.0-GB of system memory, and
the Windows 10 operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1866-
MHz FSB, 3.00-MB L2 cache, dual core, 15 W), 8.0-GB of system memory, and
the Windows 10 operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1866-
MHz FSB, 3.00-MB L2 cache, dual core, 15 W), 4.0-GB of system memory, and
the Windows 10 operating system
(10) Heat sink (includes replacement thermal material) 828819-001
(11) Solid-state drive:
512-GB, M2, SATA-3 solid-state drive supporting TLC 847455-001
256-GB, M2, SATA-3 solid-state drive supporting TLC 847454-001
256-GB, M2, SATA-3, SED, solid-state drive supporting Opal2 847453-001
180-GB, M2, SATA-3 solid-state drive supporting MLC 847452-001
847450-601
847448-601
847447-601
849426-601
849427-601
128-GB, M2, SATA-3 solid-state drive supporting TLC 847451-001
(12) Intel Dual band wireless-AC 8260 802.11AC 2×2 WiFi + Bluetooth 4.0 Combo Adapter 806721-001
(13) Fan (includes cable) 828818-001
(14) Battery, 3-cell, 56-WHr, 4096-mAHr, Li-ion (includes cable) 789116-005
(15) Bottom cover (includes 4 rubber feet) 801492-001
Miscellaneous parts
Component Spare part number
AC adapter:
65-W HP Smart adapter (non-PFC, 3-wire, 4.5-mm) 693711-001
45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 741727-001
45-W HP Smart adapter (non-PFC, RC, 2-wire, 4.5-mm) 742436-001
HP HDMI-to-VGA adapter 701943-001
HP RJ45-to-USB adapter dongle 539614-001
HP USB external DVD-RW Drive 747080-001
Mouse:
HP comfort grip wireless mouse 691922-001
Miscellaneous parts 15
Component Spare part number
HP ultrathin Bluetooth mouse 811730-001
HP USB laser mouse 674318-001
Power cord (3-pin, black, 1.83-m):
For use in Australia 490371-011
For use in Denmark 490371-081
For use in Europe 490371-021
For use in India 490371-D61
For use in Israel 490371-BB1
For use in Italy 490371-061
For use in Japan 490371-291
For use in North America 490371-001
For use in South Korea 490371-AD1
For use in Switzerland 490371-111
For use in the United Kingdom and Singapore 490371-031
Power cord (3-pin, black, 1.00-m):
For use in Australia 755530-011
For use in Denmark 755530-081
For use in Europe 755530-021
For use in India 755530-D61
For use in Israel 755530-BB1
For use in Italy 755530-061
For use in Japan 755530-291
For use in North America 755530-001
For use in South Korea 755530-AD1
For use in Switzerland 755530-111
For use in the United Kingdom and Singapore 755530-031
Screw Kit 801500-001
16 Chapter 3 Illustrated parts catalog
4 Removal and replacement
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the tablet, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated
in the maintenance instructions.
Cables and connectors
CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the tablet.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables
tear easily.
Tools required 17
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the tablet when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
18 Chapter 4 Removal and replacement preliminary requirements
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 19
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
20 Chapter 4 Removal and replacement preliminary requirements
5 Removal and replacement procedures
NOTE: This chapter provides removal and replacement procedures for Authorized Service Provider only
components. Components described in this chapter should only be accessed by an authorized service
provider. Accessing these components can damage the computer or void the warranty.
There are as many as 92 screws that must be removed, replaced, and/or loosened when
servicing the computer. Make special note of each screw size and location during removal and replacement.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Unlocking the device and disabling Always On Remote Management (select HP devices only)
HP Touchpoint Manager (HPTM) is a complete cloud-based solution for managing devices. For select
HP devices with the Windows operating system, the Always On Remote Management (AORM) feature is
automatically activated when HP Touchpoint Manager software is installed.
AORM can perform a secure BIOS level lock and can also securely erase internal drives (except for encrypted
self-encrypting drives). The HP Touchpoint Manager website (http://www.hptouchpointmanager.com)
provides access to the AORM lock feature. The device must be unlocked using an authorized PIN
from the same website before you can access HP Computer Setup and start the Windows operating system.
IMPORTANT: A service agent cannot retrieve the PIN from the HP Touchpoint Manager website. If a locked
device is returned for service, the agent must contact the customer to obtain the PIN to unlock the device. If a
PIN is not available, the entire system board must be replaced.
Before returning the device for service, be sure to unlock the device using the PIN from the HP Touchpoint
Manager website (http://www.hptouchpointmanager.com), and also disable the AORM feature in
HP Computer Setup.
To disable AORM:
1. Access HP Computer Setup (F10).
a. Turn on or restart the device, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Press f10 to enter Computer Setup.
NOTE: If the BIOS is protected with an Administrator password, enter the password.
2. Select Advanced, and then select HP Touchpoint Manager Options.
3. Clear the Allow Activation check box.
4. Select Save changes and exit.
Unlocking the device and disabling Always On Remote Management (select HP devices only) 21
Bottom cover
Description Spare part number
Bottom cover (includes 4 rubber feet) 801492-001
Before disassembling the computer, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the bottom cover:
1. Close the computer.
2. Turn the computer upside down with the front toward you.
3. Remove the two Torx5 T5M2.0×8.0 screws (1) and the six Torx5 T5M2.0×3.9 screws (2) that
secure the bottom cover to the computer.
4. Separate the rear edge of the bottom cover (1) from the top cover until it rests at an angle.
22 Chapter 5 Removal and replacement procedures
5. Remove the bottom cover (2).
Reverse this procedure to install the bottom cover.
Battery
Description Spare part number
Battery, 3-cell, 56-WHr, 4096-mAHr, Li-ion (includes cable) 789116-005
Before removing the battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 22).
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
To prevent loss of information, save your work or shut down the computer through Windows before removing
the battery.
Remove the battery:
1. Disconnect the battery cable (1) from the system board.
2. Release the battery cable from the routing channel (2) built into the battery.
3. Release the speaker cable from the routing channel (3) built into the battery.
4. Remove the four PM2.0×4.0 screws (4) that secure the battery to the top cover.
Battery 23
5. Remove the battery (5).
Reverse this procedure to install the battery.
WLAN module
Description Spare part number
Intel Dual band wireless-AC 8260 802.11AC 2×2 WiFi + Bluetooth 4.0 Combo Adapter 806721-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 22).
5. Disconnect the battery cable from the system board (see Battery on page 23).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
24 Chapter 5 Removal and replacement procedures
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.
2. Remove the Phillips PM2.0×2.7 screw (2) that secures the WLAN module to the top cover. (The WLAN
module tilts up.)
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective
sleeves should be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
WLAN module 25
Solid-state drive
Description Spare part number
512-GB, M2, SATA-3 solid-state drive supporting TLC 847455-001
256-GB, M2, SATA-3 solid-state drive supporting TLC 847454-001
256-GB, M2, SATA-3, SED solid-state drive supporting Opal2 847453-001
180-GB, M2, SATA-3 solid-state drive supporting MLC 847452-001
128-GB, M2, SATA-3 solid-state drive supporting TLC 847451-001
Before removing the solid-state drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 22).
5. Disconnect the battery cable from the system board (see Battery on page 23).
Remove the solid-state drive:
1. Remove the PM2.0×2.9 screw (1) that secures the solid-state drive to the bottom cover. (The solid-state
drive tilts up.)
2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.
Reverse this procedure to install the solid-state drive.
26 Chapter 5 Removal and replacement procedures
Fan
Description Spare part number
Fan (includes cable) 828818-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side
of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature
sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are
aected by high external temperatures, system power consumption, power management/battery
conservation congurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.
Before removing the fan, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 22).
5. Disconnect the battery cable from the system board (see Battery on page 23).
Remove the fan:
1. Disconnect the fan cable (1) from the system board.
2. Remove the two Phillips PM2.0×4.0 screws (2) that secure the fan to the top cover.
3. Remove the fan (3).
Reverse this procedure to install the fan.
Fan 27
Speakers
Description Spare part number
Speakers (include left and right speakers and cables) 801501-001
Before removing the speakers, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the bottom cover (see Bottom cover on page 22).
5. Disconnect the battery cable from the system board (see Battery on page 23).
Remove the speakers:
1. Disconnect the speaker cables (1) from the system board.
2. Remove the three Phillips PM2.0×2.7 screws (2) that secure the speakers to the top cover.
3. Remove the speakers (3).
turn the computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
Reverse this procedure to install the speakers.
28 Chapter 5 Removal and replacement procedures
TouchPad
Description Spare part number
TouchPad (includes cable) 801499-001
Before removing the TouchPad, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 22).
5. Remove the battery (see Battery on page 23).
Remove the TouchPad:
1. Release the zero insertion force (ZIF) connector (1) to which the TouchPad cable is attached, and then
2. Remove the ve Phillips PM1.5×2.3 screws (2) that secure the TouchPad to the top cover.
turn the computer on, and then shut it down through the operating system.
disconnect the TouchPad cable from the system board.
TouchPad 29
3. Remove the TouchPad and cable.
Reverse this procedure to install the TouchPad.
Card reader board
Description Spare part number
Card reader board (includes cable) 828821-001
Before removing the card reader board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 22).
5. Remove the battery (see Battery on page 23).
6. Remove the speakers (see Speakers on page 28).
Remove the card reader board:
1. Release the ZIF connector (1) to which the card reader board cable is attached, and then
disconnect the card reader board cable from the system board.
2. Remove the Phillips PM2.0×2.7 screw (2) that secures the card reader board to the top cover.
30 Chapter 5 Removal and replacement procedures
3. Remove the card reader board (3) and cable from the top cover.
4. Remove the card reader board.
Reverse this procedure to install the card reader board.
System board
NOTE: The system board spare part kit includes a graphics subsystem with UMA memory and replacement
thermal material.
Description Spare part number
Equipped with an Intel Core i7-6600U 2.60-GHz (SC turbo up to 3.4-GHz) processor (1600-MHz FSB,
4.00-MB L2 cache, dual core, 15 W), 8.0-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i5-6300U 2.40-GHz (SC turbo up to 3.00-GHz) processor (1866-MHz FSB,
3.00-MB L2 cache, dual core, 15 W), 8.0-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i5-6300U 2.40-GHz (SC turbo up to 3.00-GHz) processor (1866-MHz FSB,
3.00-MB L2 cache, dual core, 15 W), 4.0-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1866-MHz FSB,
3.00-MB L2 cache, dual core, 15 W), 8.0-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1866-MHz FSB,
3.00-MB L2 cache, dual core, 15 W), 4.0-GB of system memory, and the Windows 10 operating system
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
847450-601
847448-601
847447-601
849426-601
849427-601
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
System board 31
4. Remove the bottom cover (see Bottom cover on page 22).
5. Remove the battery (see Battery on page 23).
6. Remove the fan (see Fan on page 27).
When replacing the system board, be sure that the following components are removed
from the defective system board and installed on the replacement system board:
●
WLAN module (see WLAN module on page 24)
●
Solid-state drive (see Solid-state drive on page 26)
●
Heat sink (see Heat sink on page 34)
Remove the system board:
1. Release the ZIF connector (1) to which the audio jack cable is attached, and then disconnect the audio
jack cable from the system board.
2. Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.
3. Release the ZIF connector (3) to which the display panel cable is attached, and then
disconnect the display panel cable from the system board.
4. Disconnect the power connector cable (4) from the system board.
5. Disconnect the speaker cables (1) from the system board.
6. Release the ZIF connector (2) to which the keyboard backlight cable is attached, and then
disconnect the keyboard backlight cable from the system board.
7. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect the keyboard
cable from the system board.
8. Release the ZIF connector (4) to which the TouchPad cable is attached, and then
disconnect the TouchPad cable from the system board.
32 Chapter 5 Removal and replacement procedures
9. Release the ZIF connector (5) to which the card reader board cable is attached, and then
disconnect the card reader board cable from the system board.
10. Remove the Phillips PM2.0×2.6 broad head screw (1) and the Phillips PM2.0×2.7 screw (2) that secure
the system board to the top cover.
11. Lift the front edge system board (3) until it rests at an angle.
12. Remove the system board (4) by sliding it up and forward at an angle.
Reverse this procedure to install the system board.
System board 33
Heat sink
Description Spare part number
Heat sink (includes replacement thermal material) 828819-001
Before removing the heat sink, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the bottom cover (see Bottom cover on page 22), and then remove the following components:
Remove the heat sink:
1. Loosen the four captive Phillips PM2.0×2.7 screws (1) that secure the heat sink to the system board.
turn the computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
a. Remove the battery (see Battery on page 23).
b. Remove the fan (see Fan on page 27).
c. Remove the system board (see System board on page 31).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system
board components, it may be necessary to move the heat sink from side to side to detach it.
2. Remove the heat sink (2).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink
section (2) that services it.
34 Chapter 5 Removal and replacement procedures
Reverse this procedure to install the heat sink.
Keyboard
NOTE: The keyboard spare part kit includes the keyboard cable and the keyboard backlight cable.
For use in country or region Spare part number For use in country or region Spare part number
For use in Belgium 801508-A41 For use in Latin America 801508-161
For use in Canada 801508-DB1 For use in the Netherlands 801508-B31
For use in the Czech Republic
and Slovakia
For use in Denmark, Finland,
and Norway
For use in France 801508-051 For use in Saudi Arabia 801508-171
For use in Germany 801508-041 For use in South Korea 801508-AD1
For use in Greece 801508-151 For use in Spain 801508-071
For use in India (does not include
pointing stick)
For use in Israel (does not include
pointing stick)
For use in Italy 801508-061 For use in the United States 801508-001
For use in Japan (does not include
pointing stick)
801508-FL1 For use in Portugal 801508-131
801508-DH1 For use in Russia 801508-251
801508-D61 For use in Turkey 801508-141
801508-BB1 For use in the United Kingdom
and Singapore
801508-291
801508-031
Before removing the keyboard, follow these steps:
Keyboard 35
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 22), and then remove the following components:
a. Remove the battery (see Battery on page 23).
b. Remove the fan (see Fan on page 27).
c. Remove the system board (see System board on page 31).
Remove the keyboard:
1. Remove the 55 Phillips PM1.1×1.5 screws that secure the keyboard to the top cover from the locations
in the following illustration.
2. Remove the keyboard shields (1).
36 Chapter 5 Removal and replacement procedures
3. Remove the keyboard (2).
Reverse this procedure to install the keyboard.
Display assembly
Description Spare part number
13.3-in, ultra wide aspect ratio, TouchScreen 13.3-in, QHD, WLED, BrightView (2560×1440), UWVA,
2.55-mm display assembly (includes display panel cable, microphones, hinges, webcam, and wireless
antenna cables and transceivers)
13.3-in, ultra wide aspect ratio, TouchScreen 13.3-in, FHD, WLED, BrightView (1920×1080), UWVA,
2.55-mm display assembly (includes display panel cable, microphones, hinges, webcam, and wireless
antenna cables and transceivers)
Before removing the display assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 22), and then remove the following components:
a. Remove the battery (see Battery on page 23).
b. Remove the fan (see Fan on page 27).
828822-001
828821-001
c. Remove the system board (see System board on page 31).
Remove the display assembly:
Display assembly 37
1. Open the computer to the interactive position, as shown in the following illustrations.
2. Release the WLAN antenna cables from the retention post (1) built into the top cover.
3. Release the display panel cable from the retention post (2) built into the top cover.
4. Remove the four Phillips PM2.5×4.1 screws (1) that secure the display assembly to the top cover.
5. Slide the display assembly (2) forward until the display hinges (3) clear the top cover.
6. Remove the display assembly (4).
Reverse this procedure to install the display assembly.
38 Chapter 5 Removal and replacement procedures
Audio jack board
Description Spare part number
Audio jack board (includes cable) 828820-001
Before removing the audio jack board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 22), and then remove the following components:
a. Remove the battery (see Battery on page 23).
b. Remove the fan (see Fan on page 27).
c. Remove the system board (see System board on page 31).
d. Remove the display assembly (see Display assembly on page 37).
Remove the audio jack board:
1. Remove the Phillips PM2.0×2.0 broad head screw (1) that secures the audio jack board to the top cover.
2. Remove the audio jack board (2).
Reverse this procedure to install the audio jack board.
Audio jack board 39
Power connector cable
Description Spare part number
Power connector cable 801513-001
Before removing the power connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 22), and then remove the following components:
a. Remove the battery (see Battery on page 23).
b. Remove the fan (see Fan on page 27).
c. Remove the system board (see System board on page 31).
d. Remove the display assembly (see Display assembly on page 37).
Remove the power connector cable:
1. Release the power connector cable (1) from the retention clips built into the bottom cover.
2. Remove the Phillips PM2.0×4.1 screw (2) that secures the power connector to the top cover.
3. Remove the power connector cable (3).
Reverse this procedure to install the power connector cable.
40 Chapter 5 Removal and replacement procedures
6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, quickly press esc, and then press f10.
●
Tablets without keyboards:
1. Turn on or restart the tablet, and then quickly hold down the volume down button.
‒ or –
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Tap f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Starting Setup Utility (BIOS) 41
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS):
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
‒ or –
▲ Use Setup Utility (BIOS).
To use Setup Utility (BIOS):
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 41).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 42.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. If the update is more recent than your BIOS version, make a note of the date, name,
42 Chapter 6 Using Setup Utility (BIOS)
or other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Synchronizing a tablet and keyboard (select products only)
For a tablet with a detachable keyboard, when you attach the tablet to the keyboard and restart
the computer, Setup Utility (BIOS) checks to see if the Embedded Controller rmware on the keyboard needs
to be synchronized. If so, synchronization begins. If the synchronization is interrupted, a notication screen
displays for 10 seconds before the tablet restarts and attempts to synchronize again.
NOTE: The Embedded Controller rmware will synchronize ONLY if the tablet or keyboard battery is more
than 50% charged, or if your tablet is connected to AC power.
Synchronizing a tablet and keyboard (select products only) 43
7 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must use
the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access
BIOS.
To start HP PC Hardware Diagnostics UEFI:
1. Start BIOS:
●
Computers or tablets with keyboards:
▲ Turn on or restart the computer, quickly press esc.
●
Tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button.
‒ or –
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 45.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow
the on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.
NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.
44 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
There are two options to download HP PC Hardware Diagnostics to a USB device:
Download the latest UEFI version:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Download any version of UEFI for a specic product:
1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2. Click Drivers & Downloads.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 45
8 Specications
Metric U.S.
Dimensions
Width 32.5 cm 12.80 in
Depth 21.8 cm 8.58 in
Height (front to rear) 1.54 to 1.59 cm 0.61 to 0.63 in
Weight (equipped with solid-state drive) 1.48 kg 3.26 lbs
Input power
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.
NOTE: The computer operating voltage and current can be found on the system regulatory label.
Temperature
Operating 5°C to 35°C 41°F to 95°F
19.5 V dc @ 3.33 A – 65 W
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range
of temperatures.
46 Chapter 8 Specications
9 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 48. For information on the recovery options that are available using the recovery media, see
Using Windows Tools on page 49.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 50.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating recovery media and backups 47
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with
the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
You can use Windows tools to create system restore points and create backups of personal information,
Using Windows tools on page 61.
see
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls
the original operating system and software programs that were installed at the factory and then
congures the settings for the programs. HP Recovery media can also be used to customize the system
or restore the factory image if you replace the hard drive.
◦
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.
◦
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with
the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦
Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦
The creation process can take an hour or more. Do not interrupt the creation process.
◦
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 50.
48 Chapter 9 Backing up, restoring, and recovering
Using Windows Tools
You can create recovery media, system restore points, and backups of personal information using
Windows tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲
Select the Start button, and then select the Get started app.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting
the computer to its original state. For more information see the Get started app.
▲ Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using Recovering using HP Recovery Manager on page 50. If you
have not already created recovery media, see Creating HP Recovery media (select products only)
on page 48.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 50.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space,
HP Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the Removing the HP Recovery partition (select products only)
on page 52.
, and then follow the on-screen instructions.
Using Windows Tools 49
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using
the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 48.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 48.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from
the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-
screen instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for
the programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from
the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software
that was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
50 Chapter 9 Backing up, restoring, and recovering
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select
HP Recovery Environment.
‒ or –
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
‒ or –
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 52.
3. Follow the on-screen instructions.
Restore and recovery 51
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change
the selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access BIOS:
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
‒ or –
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 48.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
52 Chapter 9 Backing up, restoring, and recovering
10 Statement of Volatility
The purpose of this document is to provide general information regarding non-volatile memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile
memory that can contain personal data after the system has been powered o and the hard drive has
been removed.
HP Business Notebook PC products that use Intel-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system conguration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP assuming that no subsequent modications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business Notebook PC system,
personal data can remain on volatile system memory (DIMMs) for a nite period of time and will also remain
in nonvolatile memory. The steps below will remove personal data from the notebook PC,
including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps
are disclosed in the Maintenance and Service Guides available for HP PC products available on the product
support pages at www.hp.com.
1. Follow steps (a) through (I) below to restore the nonvolatile memory that can contain personal data.
Restoring or re-programming nonvolatile memory that does not store personal data is neither
necessary nor recommended.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Restore Defaults, and then select Yes to load defaults.
c. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore
security level defaults.
d. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
e. If a DriveLock password is set, select the Security menu and scroll down to Hard Drive Tools under
the Utilities menu. Select Hard Drive Tools, select DriveLock, then uncheck the checkbox for
DriveLock password on reset. Select OK to proceed.
f. If an Automatic DriveLock password is set, select the Security menu, scroll down to Hard Drive
Tools under the Utilities menu. Select Hard Drive Tools, scroll down to Automatic DriveLock, then
select the desired hard drive and disable protection. At the automatic drive lock warning screen,
select Yes to continue. Repeat this procedure if more than one hard drive has an Automatic
DriveLock password.
g. Select the Main menu, and then Reset BIOS Security to factory default. Click yes
at the warning message.
h. Select the Main menu, Save Changes and Exit, select Yes to save changes and exit, and then
select Shutdown.
53
i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or ngerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor.
Press or tap F1 to accept or F2 to reject.
j. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
●
Remove and retain the storage drive.
– or –
●
Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
●
Clear the contents of the drive by using the following BIOS Setup Secure Erase command
option steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
– or –
●
Clear the contents of the drive by using the following Disk Sanitizer command steps:
IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer
into an AC outlet before starting.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
54 Chapter 10 Statement of Volatility
Non-volatile memory usage
Non Volatile
Memory Type
HP Sure Start
ash (select
models only
Real Time Clock
(RTC) battery
backed-up CMOS
conguration
memory
Controller (NIC)
EEPROM
Amount (Size) Does
2 MBytes No Yes Provides
256 Bytes No Yes Stores system
64 KBytes (not
customer
accessible)
this memory
store customer
data?
No Yes Store NIC
Does
this memory
retain data
when power
is removed?
What
is the purpose
of this memory?
protected backup
of critical System
BIOS code, EC
rmware, and
critical PC
conguration
data for select
platforms that
support HP Sure
Start.
date and time
and limited
keyboard
controller data.
conguration
and NIC
rmware.
How is data
input into
this memory?
Data cannot be
written to this
device via the
host processor.
The content is
managed solely
by the HP Sure
Start Embedded
Controller.
Using the F10
Setup utility or
changing the Mic
rosoft Windows
date and time.
Using a utility
from the NIC
vendor that can
be run from
DOS.
How
is this memory
write
protected?
This memory is
protected by the
HP Sure Start
Embedded
Controller.
This memory
is not writeprotected.
HP recommends
password
protecting the F
10 Setup utility.
A utility
is required to
write data to
this memory
and is available
from NIC vendor.
Writing data to
this ROM in an
inappropriate
manner will
render the NIC
nonfunctional.
DIMM Serial
Presence Detect
(SPD)
conguration
data
System BIOS 4 to 5 MBytes Yes Yes Stores system
256 Bytes per
memory
module, 128
Bytes
programmable
(not customer
accessible)
No Yes Stores memory
module
information.
BIOS code and PC
conguration
data.
Programmed
by the memory
vendor.
System BIOS
code
is programmed
at the factory.
Code is updated
when the syste
m BIOS
is updated.
Conguration
data and
settings are
input using the
Data cannot be
written to
this memory
when the modul
e is installed in a
PC. The specic
write protection
method varies
by memory
vendor.
NOTE: Writing
data to this ROM
in an
inappropriate
manner can
render the PC
non-functional.
A utility
is required for
writing data to
this memory
and is available
Non-volatile memory usage 55
Non Volatile
Memory Type
Amount (Size) Does
this memory
store customer
data?
Does
this memory
retain data
when power
is removed?
What
is the purpose
of this memory?
How is data
input into
this memory?
How
is this memory
write
protected?
Intel
Management
Engine Firmware
(present only in
specic ZBook
and EliteBook
models. For
more
information, go
to
http://hp.com/
support, select
Find your
product, and
then follow the
on-screen
instructions.)
1.5 or 5 MBytes Yes Yes Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third party data
store.
Computer Setup
(BIOS) or a
custom utility.
Management
Engine Code
is programmed
at the factory.
Code is updated
via Intel secure
rmware update
utility. Unique
Provisioning
Data can be
entered
at the factory or
by an
administrator
using the Manag
ement Engine
(MEBx) setup
utility. The third
party data store
contents can
populated by a
remote
management
console or local
applications
registered by an
administrator to
have access
to the space.
on the HP websit
e; go to
http://hp.com/
support, select
Find your
product, and
then follow the
on-screen
instructions.
The Intel chipset
is congured to
enforce
hardware
protection to
block all direct
read/write
access to
this area. An
Intel utility
is required for
updating the r
mware. Only
rmware
updates digitally
signed by Intel
can be applied
using this utility.
Bluetooth ash 2 MBits No Yes Stores Bluetooth
802.11 WLAN
EEPROM
4 KBytes to 8
KBytes
56 Chapter 10 Statement of Volatility
conguration
and rmware.
No Yes Stores
conguration
and calibration
data.
Programmed
at the factory.
Tools for writing
data to
this memory are
not publicly
available but can
be obtained
from the silicon
vendor.
Programmed
at the factory.
Tools for writing
data to
this memory are
not made public.
A utility
is required for
writing data to
this memory
and is made
available
through newer
versions
of the driver
if the ash
requires an
upgrade.
A utility
is required for
writing data to
this memory
and is typically
not made
Non Volatile
Memory Type
Amount (Size) Does
this memory
store customer
data?
Does
this memory
retain data
when power
is removed?
What
is the purpose
of this memory?
How is data
input into
this memory?
How
is this memory
write
protected?
available
to the public
unless a
rmware
upgrade
is necessary to
address a
unique issue.
Webcamera 64 KBits No Yes Store webcam
conguration
and rmware.
Fingerprint
reader
512 KBytes ash Yes Yes Stores
ngerprint
templates.
Using a utility
from the device
manufacturer
that can be run
from Windows.
By enrolling in
HP ProtectTools
Security
Manager.
A utility
is required for
writing data to
this memory
and is typically
not made
available
to the public
unless a
rmware
upgrade
is necessary to
address a
unique issue.
Only a digitally
signed
application can
make the call to
write
to the ash.
Non-volatile memory usage 57
Questions and answers
1. How can the BIOS settings be restored (returned to default settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select Main, and then select Restore defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it dierent from a legacy BIOS?
The Unied Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform rmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
conguration settings and to change the conguration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and conguration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced rmware management and recovery software.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced rmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a ash memory chip. A utility is required to write to the chip.
4. What kind of conguration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module
is installed in a PC. Third party tools do exist that can write to the EEPROM when the memory module
is not installed in a PC. Various third party tools are available to read SPD memory.
58 Chapter 10 Statement of Volatility
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards?”
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC
conguration data.
6. How can the BIOS security be reset to factory defaults and data erased?
IMPORTANT: Resetting will result in the loss of information.
These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select Main, and then select Reset BIOS Security to Factory Default.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select the Security menu, select Secure Boot Conguration, and then follow the on-screen
instructions.
c. At the Secure Boot Conguration window, select Secure Boot, select Clear Secure Boot Keys, and
then follow the on-screen instructions to continue.
Using HP Sure Start (select models only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start congured and enabled. HP Sure Start is congured and already enabled so that most
users can use the HP Sure Start default conguration. The default conguration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Find your product, and then follow the on-screen instructions.
Using HP Sure Start (select models only) 59
11 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation
in the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating
of 125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
60 Chapter 11 Power cord set requirements
Country/region Accredited agency Applicable note number
South Korea EK 4
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specic countries and regions 61
12 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose
of the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at
http://www.hp.com/recycle.
62 Chapter 12 Recycling
Index
A
AC adapter, spare part numbers 15
AC adapter/battery light 9
action keys 6
antenna, location 5
audio jack board
removal 39
spare part number 14, 39
audio, product description 1
audio-in jack 11
audio-out jack 11
B
battery
removal 23
spare part number 15, 23
bottom cover
removal 22
spare part number 15, 22
buttons
power 9, 10
TouchPad 8
volume 11
Windows 11
C
cables, service considerations 17
caps lock light 7
card reader board
removal 30
spare part number 14, 30
chipset, product description 1
components
display 5
keys 6
left side 9
lights 7
right side 11
speakers 7
TouchPad 8
computer
major components 13
specications 46
connectors
power 9
service considerations 17
D
display assembly
removal 37
spare part numbers 37
display components 5
display panel, product description 1
display switch 5
DisplayPort 11
DVD-RW Drive, spare part number
15
E
electrostatic discharge 18
equipment guidelines 20
esc key 6
external media cards, product
description 2
F
fan
removal 27
spare part number 15, 27
fn key 6
G
graphics, product description 1
grounding guidelines 18
guidelines
equipment 20
grounding 18
packaging 19
transporting 19
workstation 19
H
HDMI port 11
HDMI-to-VGA adapter, spare part
number 15
headphone jack 11
heat sink
removal 34
spare part number 15, 34
J
jacks
audio-in 11
audio-out 11
headphone 11
microphone 11
K
key components 6
keyboard
removal 35
spare part numbers 14, 35
keys
action 6
esc 6
fn 6
Windows 6
Windows applications 6
L
left-side components 9
light components 7
lights
AC adapter/battery 9
caps lock 7
mute 7
power 10
webcam 5
locating information
hardware 4
software 4
M
memory card reader 10
memory, product description 1
microphone
location 5
product description 1
microphone jack 11
model name 1
mouse, spare part numbers 15
Index 63
mute light 7
O
operating system, product
description 2, 3
optical drive, spare part number 15
P
packaging guidelines 19
plastic parts, service
considerations
ports
DisplayPort 11
HDMI 11
product description 2
USB 3.0 9, 11
power button 9, 10
power connector 9
power connector cable
removal 40
spare part number 14, 40
power cord
set requirements 60
spare part numbers 16
power light 10
power requirements, product
description 2
primary storage, product
description 1
processor, product description 1
product description
audio 1
chipset 1
display panel 1
external media cards 2
graphics 1
memory 1
microphone 1
operating system 2, 3
ports 2
power requirements 2
primary storage 1
processors 1
product name 1
security 2
serviceability 3
solid-state drive 1
video 1
wireless 1, 2
product name 1
17
R
removal/replacement procedures
21
right-side components 11
RJ45-to-USB adapter dongle, spare
part number 15
S
Screw Kit, spare part number 16
security, product description 2
service considerations
cables 17
connectors 17
plastic parts 17
serviceability, product description 3
solid-state drive
product description 1
removal 26
spare part numbers 15, 26
speaker components 7
speakers
location 7
removal 28
spare part number 14, 28
system board
removal 31
spare part numbers 14, 31
T
tools required 17
top cover, spare part number 14
TouchPad
components 8
removal 29
spare part number 14, 29
TouchPad button 8
TouchPad zone 8
transporting guidelines 19
U
USB 3.0 port 9, 11
V
vents 9
video, product description 1
volume button 11
W
webcam light 5
webcam, location 5
Windows applications key 6
Windows button 11
Windows key 6
wireless antenna, location 5
wireless, product description 1, 2
WLAN antenna, location 5
WLAN module
removal 24
spare part number 15, 24
workstation guidelines 19
64 Index
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