HP x360 330 G1 PC Maintenance and Service Guide
HP x360 330 G1 PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are U.S.
registered trademarks of Intel Corporation.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: February 2016
Document Part Number: 858147-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Display .................................................................................................................................................................... 4
Keys ........................................................................................................................................................................ 5
Lights ...................................................................................................................................................................... 6
TouchPad ................................................................................................................................................................ 7
Left side ................................................................................................................................................................. 8
Right side ............................................................................................................................................................... 9
Bottom ................................................................................................................................................................. 10
3 Illustrated parts catalog .............................................................................................................................. 11
Locating the warranty information, model number, serial number, and product number ............................... 11
Computer major components .............................................................................................................................. 12
Display assembly components ............................................................................................................................ 15
Miscellaneous parts ............................................................................................................................................. 16
4 Removal and replacement preliminary requirements ..................................................................................... 17
Tools required ...................................................................................................................................................... 17
Service considerations ......................................................................................................................................... 17
Plastic parts ....................................................................................................................................... 17
Cables and connectors ...................................................................................................................... 17
Grounding guidelines ........................................................................................................................................... 18
Electrostatic discharge damage ........................................................................................................ 18
Packaging and transporting guidelines .......................................................................... 19
Workstation guidelines ................................................................................ 19
5 Removal and replacement procedures ........................................................................................................... 21
Keyboard/top cover ............................................................................................................................................. 21
Battery ................................................................................................................................................................. 23
Hard drive ............................................................................................................................................................. 25
Connector board .................................................................................................................................................. 26
WLAN module ...................................................................................................................................................... 27
System board ....................................................................................................................................................... 29
v
Fan/heat sink assembly ....................................................................................................................................... 32
Memory module ................................................................................................................................................... 33
Speakers .............................................................................................................................................................. 35
Display assembly ................................................................................................................................................. 36
Power button board ............................................................................................................................................. 43
Power connector cable ........................................................................................................................................ 44
6 Using Setup Utility (BIOS) ............................................................................................................................. 46
Starting Setup Utility (BIOS) ................................................................................................................................ 46
Updating Setup Utility (BIOS) .............................................................................................................................. 46
Determining the BIOS version ........................................................................................................... 46
Downloading a BIOS update .............................................................................................................. 47
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 48
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 48
8 Specications .............................................................................................................................................. 50
9 Backing up, restoring, and recovering ........................................................................................................... 51
Creating recovery media and backups ................................................................................................................ 51
Creating HP Recovery media (select products only) ......................................................................... 51
Using Windows tools ........................................................................................................................................... 52
Restore and recovery ........................................................................................................................................... 53
Recovering using HP Recovery Manager ........................................................................................... 53
What you need to know before you get started ............................................................. 53
Using the HP Recovery partition (select products only) ................................................. 54
Using HP Recovery media to recover .............................................................................. 54
Changing the computer boot order ................................................................................ 55
Removing the HP Recovery partition (select products only) ......................................... 56
10 Statement of Volatility .............................................................................................................................. 57
Non-volatile memory usage ................................................................................................................................ 59
Questions and answers ....................................................................................................................................... 62
Using HP Sure Start (select models only) ............................................................................................................ 63
11 Power cord set requirements ...................................................................................................................... 64
Requirements for all countries ............................................................................................................................ 64
Requirements for specic countries and regions ................................................................................................ 64
12 Recycling .................................................................................................................................................. 66
vi
Index ............................................................................................................................................................. 67
vii
viii
1 Product description
Category Description
Product Name HP x360 330 G1 PC
Processor Intel™ Celeron® 3955U 2.00-GHz processor (1866-MHz FSB, 2.00-MB L3 cache,
dual core, 15 W)
Chipset Intel soldered on-circuit (SoC) processor controller hub (PCH)
Graphics Internal Graphics: Intel HD Graphics 510
Support for DX11, HD decode, and HDMI
Panel 13.3-in (1920×1080), full high-denition (FHD), light-emitting diode (LED), AntiGlare,
TouchScreen with ush glass and MultiTouch enabled; 16:9 ultra-wide aspect ratio; typical
brightness: 220 nits; slim (3.0-mm), In-plane switching (IPS), eDP;
13.3-in (1366×768), high-denition (HD), LED, AntiGlare, TouchScreen with ush glass
and MultiTouch enabled; 16:9 ultra-wide aspect ratio; typical brightness: 220 nits; slim (3.0mm), UWVA, eDP
Memory Two SODIMM slots DDR3L-1600
Support for DDR3L-1600
Support for dual channel
Supports up to 16384-MB maximum on-board system memory
Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.2-mm (.28-in) and 7.0-mm (.28-
in) thicknesses
Support for Accelerometer hard drive protection
Support for the following single hard drive congurations:
●
1-TB, 5400-rpm, 7.2-mm
●
750-GB, 5400-rpm, 7.2-mm
●
500-GB, 5400-rpm, 7.0-mm
Support for 500-GB, 5400-rpm, 7.0-mm + 8-GB NAND Hybrid hard drive
Support for M2 SATA-3 next generation form factor (NGFF) 128-MB triple-level cell (TLC)
solid-state drive
Optical drive 9.5-mm tray load, SATA, external, USB, DVD±RW DL SuperMulti Drive
Audio and video Webcam: HP TrueVision HD, xed (no tilt), with activity light, 1280×720 by 30 frames
per second
Dual digital microphones with appropriate echo-cancellation and noisesuppression software
Two Bang and Olufsen speakers
Ethernet Integrated 10/100 network interface card (NIC)
Wireless Integrated wireless local area network (WLAN) option by way of wireless module with
single antenna (M.2/PCIe)
Support for the following WLAN devices:
1
Category Description
Wireless (continued)
External media cards HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data
Ports
Keyboard/pointing devices Full-size, textured, island-style keyboard,
●
Intel 3165NGWG ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter
●
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter
●
Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter
from and writes data to digital memory cards such as Secure Digital (SD).
●
AC adapter HP Smart plug (4.5mm barrel)
●
Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack
auto-detection
●
High-denition multimedia interface (HDMI) v.1.4, supporting up to 1080p, 1920×1080
at 60 Hz
●
RJ45/Ethernet
●
USB 3.0 (2)
●
USB 2.0
Touchpad requirements:
●
Clickpad with image sensor
●
Taps enabled as default
●
Multi-touch gestures enabled
●
Support for Microsoft® Windows® 8.1 modern TouchPad gestures
Power requirements Support for 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) AC adapter
Support for a 3-cell, 48-WHr, 4.2-AHr, Li-ion battery (includes cable)
Security Support for security cable lock
Support for Trust Platform Module (TPM) 2.0
Operating system Windows Professional 64-bit Suite MSNA Emerging Markets
Serviceability End user replaceable parts: AC adapter
2 Chapter 1 Product description
2 External component identication
Locating hardware
To nd out what hardware is installed on the computer:
1. From the Start screen, type control panel, and then select Control Panel.
– or –
From the Windows desktop, right-click the Start button, and then select Control Panel.
2. Select System and Security, select System, and then click Device Manager in the left column.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select models only).
Locating software
To nd out what software is installed on your computer:
▲
From the Start screen, click the down arrow in the lower-left corner of the screen.
– or –
From the Windows desktop, right-click the Start button, and then select Programs and Features.
Locating hardware 3
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models allow you
(5) Internal display switch Turns o the display and initiates Sleep if the display is closed
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region.
To access this document:
From the Start screen, type support, and then select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the taskbar area of the Windows desktop.
to video conference and chat online using streaming video.
while the power is on.
NOTE: The internal display switch is not visible from the outside
of the computer.
4 Chapter 2 External component identication
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key.
(3) Windows key Returns you to the Start screen from an open app or
the Windows desktop.
NOTE: Pressing the Windows key again will return you to
the previous screen.
(4) Action keys Execute frequently used system functions.
Keys 5
Lights
Item Component Description
(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(2) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
6 Chapter 2 External component identication
TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
TouchPad 7
Left side
Item Component Description
(1) Power button
(2) Security cable slot Attaches an optional security cable to the computer.
(3) Vent Enable airow to cool internal components.
●
When the tablet is o, press the button to turn on the tablet.
●
When the tablet is on, press the button briey to
initiate Sleep.
●
When the tablet is in the Sleep state, press the button briey
to exit Sleep.
●
When the tablet is in Hibernation, press the button briey to
exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the tablet has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the tablet.
To learn more about your power settings, see your power options.
From the Start screen, type power, select Power and sleep
settings, and then select Power and sleep from the list
of applications.
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
(5) Memory card reader Reads optional memory cards that enable you to store, manage,
(6) Volume button Controls speaker volume on the tablet.
8 Chapter 2 External component identication
external drive, printer, scanner or USB hub.
share or access information.
To insert a card:
▲
Hold the card label-side up, with connectors facing the slot,
insert the card into the slot, and then push in on the card
until it is rmly seated.
To remove a card:
▲
Press in on the card it until it pops out.
Item Component Description
(6) Volume button (continued)
(7) Hard drive light
Right side
Item Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
jack
●
To increase speaker volume, press the + edge of the button.
●
To decrease speaker volume, press the – edge of the button.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.
To access this document:
▲
From the Start screen, type support, and then select
the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in
the taskbar area of the Windows desktop.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor connector
that supports both audio-out (headphone) and audioin (microphone).
(2) Windows button Returns you to the Start screen from an open app or
the Windows desktop.
NOTE: Pressing the Windows key again will return you to
the previous screen.
(3) USB 3.0 ports Connect an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
Right side 9
Item Component Description
or a high-speed High-Denition Multimedia Interface
(HDMI) device.
(5) RJ-45 (network) jack/status lights Connects a network cable.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
Bottom
(6) AC adapter light
(7) Power connector Connects an AC adapter.
●
White: The computer is connected to external power
and the battery is fully charged.
●
Blinking white: The AC adapter is disconnected
and the battery has reached a low battery level.
●
Amber: The computer is connected to external power
and the battery is charging.
●
O: The battery is not charging.
Item Component Description
(1) Vents (2) Enable airow to cool internal components.
(2) Speakers (2) Produce sound.
10 Chapter 2 External component identication
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the warranty information, model number, serial number, and product number
The warranty information (1), model number (2), serial number (3), and product number (4) are located on
the bottom of the computer. You may need this information when you travel internationally or when you
contact support.
Locating the warranty information, model number, serial number, and product number 11
Computer major components
12 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly components on page 15.
(2) Keyboard/top cover for use only in Latin America (includes keyboard cable and TouchPad
and TouchPad cable):
(3) System board (includes a graphics subsystem with UMA memory, the memory shield, and replacement thermal material):
Equipped with an Intel Celeron 3955U 2.00-GHz processor (1866-MHz FSB, 2.00-MB L3
cache, dual core, 15 W), a solid-state drive slot, and the Windows 10 Professional
operating system
Equipped with an Intel Celeron 3955U 2.00-GHz processor (1866-MHz FSB, 2.00-MB L3
cache, dual core, 15 W), a solid-state drive slot, and a non-Windows 10 operating system
(4) Memory module (PC3L, 12800, 1600):
8 MB 693374-005
4 MB 691740-005
2 MB 691739-005
(5) Fan/heat sink assembly (includes fan cable, 4 captive screws [secured by C-clips] and
replacement thermal material)
(6) Memory shield (included with the system board spare part kits)
(7) Power button board (includes cable) 809830-001
(8) Power connector cable 809824-001
(9) Connector board (includes cable, SD card slot, USB port, and double-sided adhesive) 809831-001
855343-161
858109-601
858109-001
809825-001
(10) WLAN module:
Intel 3165NGWG ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter 806723-005
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784644-005
Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter 792610-005
(11) Battery, 3-cell, 48-WHr, 4.2-AHr, Li-ion (includes cable) 796356-005
(12) Solid-state drive:
NOTE: The solid-state drive bracket and solid-state drive connector adapter are included in the solid-state drive
Hardware Kit, spare part number 809826-001.
128-GB, M2, SATA-3, supporting TLC 809839-001
128-GB, M2, SATA-3, Value 834166-001
(13) Solid-state drive bracket: The solid-state drive bracket and solid-state drive connector adapter are included in the solid-
state drive Hardware Kit, spare part number 809826-001.
(14) Speaker Kit (includes left and right speakers and cables) 809838-001
(15) Hard drive (5400-rpm, SATA, 7.0-mm, does not include hard drive bracket or hard drive connector adapter):
NOTE: The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part
number 808238-001.
1-TB 762990-005
750-GB 752099-005
Computer major components 13
Item Component Spare part number
500-GB 778186-005
500-GB, Hybrid 8-GB 732000-005
(16) Base enclosure 855340-001
Rubber Kit (not illustrated, includes base enclosure rear feet, screw plugs, screws covers,
and display bezel screw covers):
855342-001
14 Chapter 3 Illustrated parts catalog
Display assembly components
Item Description Spare part number
(1) Display panel assembly (13.3-in, LED, AG, LVDS, eDP, TouchScreen; includes display bezel):
FHD, (1920×1080), UWVA, IPS, display panel assembly 809833-001
HD, (1366×768), UWVA display panel assembly 809832-001
(2) Display Hinge Kit (includes left and right display hinges) 809827-001
(3) Display hinge covers (includes left and right display hinge covers and cable retainers): 855341-001
(4) Display panel cable:
For use only on computer models equipped with the FHD, (1920×1080), UWVA, IPS, display
panel assembly, spare part number 809833-001
For use only on computer models equipped with the HD, (1366×768), UWVA display
panel assembly, spare part number 809832-001
(5) Webcam/microphone module (includes double-sided adhesive) 809843-001
(6) Webcam/microphone module cable 809823-001
(7) Antenna Kit (includes wireless antenna cables and transceivers) 809815-001
(8) Display back cover 855339-001
810712-001
809822-001
Display assembly components 15
Miscellaneous parts
Component Spare part number
45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 741727-001
HP HDMI-to-VGA adapter 701943-001
HP USB external DVD-RW Drive 747080-001
Power cord (3-pin, black, 1.00-m):
For use on all computer models:
For use in Argentina 755530-D01
For use in Denmark 755530-081
For use in Europe 755530-021
For use in Israel 755530-BB1
For use in Italy 755530-061
For use in North America 755530-001
For use in South Africa 755530-AR1
For use in Switzerland 755530-111
For use in the United Kingdom and Singapore 755530-031
RTC battery 683502-001
Rubber Kit (includes base enclosure rear feet, screw plugs, screws covers, and display bezel
screw covers)
Screw Kit 809837-001
855342-001
16 Chapter 3 Illustrated parts catalog
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