HP x360 330 G1 PC Maintenance and Service Guide

HP x360 330 G1 PC

Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2016 Hewlett-Packard
Development Company, L.P.

Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are U.S.
registered trademarks of Intel Corporation.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. SD Logo is a trademark of its
proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.

First Edition: February 2016

Document Part Number: 858147-001

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for

http://www.microsoft.com details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 3

Locating hardware ................................................................................................................................................. 3

Locating software .................................................................................................................................................. 3

Display .................................................................................................................................................................... 4

Keys ........................................................................................................................................................................ 5

Lights ...................................................................................................................................................................... 6

TouchPad ................................................................................................................................................................ 7

Left side ................................................................................................................................................................. 8

Right side ............................................................................................................................................................... 9

Bottom ................................................................................................................................................................. 10

3 Illustrated parts catalog .............................................................................................................................. 11

Locating the warranty information, model number, serial number, and product number ............................... 11

Computer major components .............................................................................................................................. 12

Display assembly components ............................................................................................................................ 15

Miscellaneous parts ............................................................................................................................................. 16

4 Removal and replacement preliminary requirements ..................................................................................... 17

Tools required ...................................................................................................................................................... 17

Service considerations ......................................................................................................................................... 17

Plastic parts ....................................................................................................................................... 17

Cables and connectors ...................................................................................................................... 17

Grounding guidelines ........................................................................................................................................... 18

Electrostatic discharge damage ........................................................................................................ 18

Packaging and transporting guidelines .......................................................................... 19

Workstation guidelines ................................................................................ 19

5 Removal and replacement procedures ........................................................................................................... 21

Keyboard/top cover ............................................................................................................................................. 21

Battery ................................................................................................................................................................. 23

Hard drive ............................................................................................................................................................. 25

Connector board .................................................................................................................................................. 26

WLAN module ...................................................................................................................................................... 27

System board ....................................................................................................................................................... 29

v

Fan/heat sink assembly ....................................................................................................................................... 32

Memory module ................................................................................................................................................... 33

Speakers .............................................................................................................................................................. 35

Display assembly ................................................................................................................................................. 36

Power button board ............................................................................................................................................. 43

Power connector cable ........................................................................................................................................ 44

6 Using Setup Utility (BIOS) ............................................................................................................................. 46

Starting Setup Utility (BIOS) ................................................................................................................................ 46

Updating Setup Utility (BIOS) .............................................................................................................................. 46

Determining the BIOS version ........................................................................................................... 46

Downloading a BIOS update .............................................................................................................. 47

7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 48

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 48

8 Specications .............................................................................................................................................. 50

9 Backing up, restoring, and recovering ........................................................................................................... 51

Creating recovery media and backups ................................................................................................................ 51

Creating HP Recovery media (select products only) ......................................................................... 51

Using Windows tools ........................................................................................................................................... 52

Restore and recovery ........................................................................................................................................... 53

Recovering using HP Recovery Manager ........................................................................................... 53

What you need to know before you get started ............................................................. 53

Using the HP Recovery partition (select products only) ................................................. 54

Using HP Recovery media to recover .............................................................................. 54

Changing the computer boot order ................................................................................ 55

Removing the HP Recovery partition (select products only) ......................................... 56

10 Statement of Volatility .............................................................................................................................. 57

Non-volatile memory usage ................................................................................................................................ 59

Questions and answers ....................................................................................................................................... 62

Using HP Sure Start (select models only) ............................................................................................................ 63

11 Power cord set requirements ...................................................................................................................... 64

Requirements for all countries ............................................................................................................................ 64

Requirements for specic countries and regions ................................................................................................ 64

12 Recycling .................................................................................................................................................. 66

vi

Index ............................................................................................................................................................. 67

vii

viii

1 Product description

Category Description

Product Name HP x360 330 G1 PC

Processor Intel™ Celeron® 3955U 2.00-GHz processor (1866-MHz FSB, 2.00-MB L3 cache,

dual core, 15 W)

Chipset Intel soldered on-circuit (SoC) processor controller hub (PCH)

Graphics Internal Graphics: Intel HD Graphics 510

Support for DX11, HD decode, and HDMI

Panel 13.3-in (1920×1080), full high-denition (FHD), light-emitting diode (LED), AntiGlare,

TouchScreen with ush glass and MultiTouch enabled; 16:9 ultra-wide aspect ratio; typical
brightness: 220 nits; slim (3.0-mm), In-plane switching (IPS), eDP;

13.3-in (1366×768), high-denition (HD), LED, AntiGlare, TouchScreen with ush glass
and MultiTouch enabled; 16:9 ultra-wide aspect ratio; typical brightness: 220 nits; slim (3.0­mm), UWVA, eDP

Memory Two SODIMM slots DDR3L-1600

Support for DDR3L-1600

Support for dual channel

Supports up to 16384-MB maximum on-board system memory

Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.2-mm (.28-in) and 7.0-mm (.28-

in) thicknesses

Support for Accelerometer hard drive protection

Support for the following single hard drive congurations:

●

1-TB, 5400-rpm, 7.2-mm

●

750-GB, 5400-rpm, 7.2-mm

●

500-GB, 5400-rpm, 7.0-mm

Support for 500-GB, 5400-rpm, 7.0-mm + 8-GB NAND Hybrid hard drive

Support for M2 SATA-3 next generation form factor (NGFF) 128-MB triple-level cell (TLC)
solid-state drive

Optical drive 9.5-mm tray load, SATA, external, USB, DVD±RW DL SuperMulti Drive

Audio and video Webcam: HP TrueVision HD, xed (no tilt), with activity light, 1280×720 by 30 frames

per second

Dual digital microphones with appropriate echo-cancellation and noise­suppression software

Two Bang and Olufsen speakers

Ethernet Integrated 10/100 network interface card (NIC)

Wireless Integrated wireless local area network (WLAN) option by way of wireless module with

single antenna (M.2/PCIe)

Support for the following WLAN devices:

1

Category Description

Wireless (continued)

External media cards HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data

Ports

Keyboard/pointing devices Full-size, textured, island-style keyboard,

●

Intel 3165NGWG ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter

●

Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter

●

Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter

from and writes data to digital memory cards such as Secure Digital (SD).

●

AC adapter HP Smart plug (4.5mm barrel)

●

Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack
auto-detection

●

High-denition multimedia interface (HDMI) v.1.4, supporting up to 1080p, 1920×1080
at 60 Hz

●

RJ45/Ethernet

●

USB 3.0 (2)

●

USB 2.0

Touchpad requirements:

●

Clickpad with image sensor

●

Taps enabled as default

●

Multi-touch gestures enabled

●

Support for Microsoft® Windows® 8.1 modern TouchPad gestures

Power requirements Support for 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) AC adapter

Support for a 3-cell, 48-WHr, 4.2-AHr, Li-ion battery (includes cable)

Security Support for security cable lock

Support for Trust Platform Module (TPM) 2.0

Operating system Windows Professional 64-bit Suite MSNA Emerging Markets

Serviceability End user replaceable parts: AC adapter

2 Chapter 1 Product description

2 External component identication

Locating hardware

To nd out what hardware is installed on the computer:

1. From the Start screen, type control panel, and then select Control Panel.

– or –

From the Windows desktop, right-click the Start button, and then select Control Panel.

2. Select System and Security, select System, and then click Device Manager in the left column.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc
(select models only).

Locating software

To nd out what software is installed on your computer:

▲

From the Start screen, click the down arrow in the lower-left corner of the screen.

– or –

From the Windows desktop, right-click the Start button, and then select Programs and Features.

Locating hardware 3

Display

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.

(2) Internal microphones (2) Record sound.

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures photographs. Some models allow you

(5) Internal display switch Turns o the display and initiates Sleep if the display is closed

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region.

To access this document:

From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the taskbar area of the Windows desktop.

to video conference and chat online using streaming video.

while the power is on.

NOTE: The internal display switch is not visible from the outside

of the computer.

4 Chapter 2 External component identication

Keys

Item Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with the esc key.

(3) Windows key Returns you to the Start screen from an open app or

the Windows desktop.

NOTE: Pressing the Windows key again will return you to

the previous screen.

(4) Action keys Execute frequently used system functions.

Keys 5

Lights

Item Component Description

(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

(2) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

6 Chapter 2 External component identication

TouchPad

Item Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

TouchPad 7

Left side

Item Component Description

(1) Power button

(2) Security cable slot Attaches an optional security cable to the computer.

(3) Vent Enable airow to cool internal components.

●

When the tablet is o, press the button to turn on the tablet.

●

When the tablet is on, press the button briey to
initiate Sleep.

●

When the tablet is in the Sleep state, press the button briey
to exit Sleep.

●

When the tablet is in Hibernation, press the button briey to
exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the tablet has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the tablet.

To learn more about your power settings, see your power options.
From the Start screen, type power, select Power and sleep
settings, and then select Power and sleep from the list
of applications.

NOTE: The security cable is designed to act as a deterrent, but it

may not prevent the computer from being mishandled or stolen.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.

(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

(5) Memory card reader Reads optional memory cards that enable you to store, manage,

(6) Volume button Controls speaker volume on the tablet.

8 Chapter 2 External component identication

external drive, printer, scanner or USB hub.

share or access information.

To insert a card:

▲

Hold the card label-side up, with connectors facing the slot,
insert the card into the slot, and then push in on the card
until it is rmly seated.

To remove a card:

▲

Press in on the card it until it pops out.

Item Component Description

(6) Volume button (continued)

(7) Hard drive light

Right side

Item Component Description

(1) Audio-out (headphone)/Audio-in (microphone)

jack

●

To increase speaker volume, press the + edge of the button.

●

To decrease speaker volume, press the – edge of the button.

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked
the hard drive.

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.

To access this document:

▲

From the Start screen, type support, and then select
the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in
the taskbar area of the Windows desktop.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor connector

that supports both audio-out (headphone) and audio­in (microphone).

(2) Windows button Returns you to the Start screen from an open app or

the Windows desktop.

NOTE: Pressing the Windows key again will return you to

the previous screen.

(3) USB 3.0 ports Connect an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(4) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

Right side 9

Item Component Description

or a high-speed High-Denition Multimedia Interface
(HDMI) device.

(5) RJ-45 (network) jack/status lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

Bottom

(6) AC adapter light

(7) Power connector Connects an AC adapter.

●

White: The computer is connected to external power
and the battery is fully charged.

●

Blinking white: The AC adapter is disconnected
and the battery has reached a low battery level.

●

Amber: The computer is connected to external power
and the battery is charging.

●

O: The battery is not charging.

Item Component Description

(1) Vents (2) Enable airow to cool internal components.

(2) Speakers (2) Produce sound.

10 Chapter 2 External component identication

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Locating the warranty information, model number, serial number, and product number

The warranty information (1), model number (2), serial number (3), and product number (4) are located on
the bottom of the computer. You may need this information when you travel internationally or when you
contact support.

Locating the warranty information, model number, serial number, and product number 11

Computer major components

12 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part

information, see Display assembly components on page 15.

(2) Keyboard/top cover for use only in Latin America (includes keyboard cable and TouchPad

and TouchPad cable):

(3) System board (includes a graphics subsystem with UMA memory, the memory shield, and replacement thermal material):

Equipped with an Intel Celeron 3955U 2.00-GHz processor (1866-MHz FSB, 2.00-MB L3

cache, dual core, 15 W), a solid-state drive slot, and the Windows 10 Professional
operating system

Equipped with an Intel Celeron 3955U 2.00-GHz processor (1866-MHz FSB, 2.00-MB L3

cache, dual core, 15 W), a solid-state drive slot, and a non-Windows 10 operating system

(4) Memory module (PC3L, 12800, 1600):

8 MB 693374-005

4 MB 691740-005

2 MB 691739-005

(5) Fan/heat sink assembly (includes fan cable, 4 captive screws [secured by C-clips] and

replacement thermal material)

(6) Memory shield (included with the system board spare part kits)

(7) Power button board (includes cable) 809830-001

(8) Power connector cable 809824-001

(9) Connector board (includes cable, SD card slot, USB port, and double-sided adhesive) 809831-001

855343-161

858109-601

858109-001

809825-001

(10) WLAN module:

Intel 3165NGWG ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter 806723-005

Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784644-005

Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter 792610-005

(11) Battery, 3-cell, 48-WHr, 4.2-AHr, Li-ion (includes cable) 796356-005

(12) Solid-state drive:

NOTE: The solid-state drive bracket and solid-state drive connector adapter are included in the solid-state drive

Hardware Kit, spare part number 809826-001.

128-GB, M2, SATA-3, supporting TLC 809839-001

128-GB, M2, SATA-3, Value 834166-001

(13) Solid-state drive bracket: The solid-state drive bracket and solid-state drive connector adapter are included in the solid-

state drive Hardware Kit, spare part number 809826-001.

(14) Speaker Kit (includes left and right speakers and cables) 809838-001

(15) Hard drive (5400-rpm, SATA, 7.0-mm, does not include hard drive bracket or hard drive connector adapter):

NOTE: The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part

number 808238-001.

1-TB 762990-005

750-GB 752099-005

Computer major components 13

Item Component Spare part number

500-GB 778186-005

500-GB, Hybrid 8-GB 732000-005

(16) Base enclosure 855340-001

Rubber Kit (not illustrated, includes base enclosure rear feet, screw plugs, screws covers,

and display bezel screw covers):

855342-001

14 Chapter 3 Illustrated parts catalog

Display assembly components

Item Description Spare part number

(1) Display panel assembly (13.3-in, LED, AG, LVDS, eDP, TouchScreen; includes display bezel):

FHD, (1920×1080), UWVA, IPS, display panel assembly 809833-001

HD, (1366×768), UWVA display panel assembly 809832-001

(2) Display Hinge Kit (includes left and right display hinges) 809827-001

(3) Display hinge covers (includes left and right display hinge covers and cable retainers): 855341-001

(4) Display panel cable:

For use only on computer models equipped with the FHD, (1920×1080), UWVA, IPS, display

panel assembly, spare part number 809833-001

For use only on computer models equipped with the HD, (1366×768), UWVA display

panel assembly, spare part number 809832-001

(5) Webcam/microphone module (includes double-sided adhesive) 809843-001

(6) Webcam/microphone module cable 809823-001

(7) Antenna Kit (includes wireless antenna cables and transceivers) 809815-001

(8) Display back cover 855339-001

810712-001

809822-001

Display assembly components 15

Miscellaneous parts

Component Spare part number

45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 741727-001

HP HDMI-to-VGA adapter 701943-001

HP USB external DVD-RW Drive 747080-001

Power cord (3-pin, black, 1.00-m):

For use on all computer models:

For use in Argentina 755530-D01

For use in Denmark 755530-081

For use in Europe 755530-021

For use in Israel 755530-BB1

For use in Italy 755530-061

For use in North America 755530-001

For use in South Africa 755530-AR1

For use in Switzerland 755530-111

For use in the United Kingdom and Singapore 755530-031

RTC battery 683502-001

Rubber Kit (includes base enclosure rear feet, screw plugs, screws covers, and display bezel

screw covers)

Screw Kit 809837-001

855342-001

16 Chapter 3 Illustrated parts catalog

4 Removal and replacement

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screw driver

●

Magnetic screw driver

●

Phillips P0 screw driver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the tablet, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.

Cables and connectors

CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the tablet.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables
tear easily.

Tools required 17

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.

CAUTION: To prevent damage to the tablet when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

18 Chapter 4 Removal and replacement preliminary requirements

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.

●

Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines 19

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

eective, the conductive must be worn in contact with the skin.

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

20 Chapter 4 Removal and replacement preliminary requirements

5 Removal and replacement procedures

NOTE: This chapter provides removal and replacement procedures for Authorized Service Provider only

components. Components described in this chapter should only be accessed by an authorized service
provider. Accessing these components can damage the computer or void the warranty.

There are as many as 51 screws that must be removed, replaced, and/or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Keyboard/top cover

Description Spare part number

Keyboard/top cover for use only in Latin America (includes the keyboard cable, TouchPad,
and TouchPad cable)

Before disassembling the computer, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the keyboard/top cover:

1. Close the computer.

2. Turn the computer upside down with the front toward you.

3. Remove the following components:

(1) Two bottom cover rear feet

(2) Two rubber screw plugs

(3) One rubber screw cover

(4) Two plastic screw covers

855343-161

The bottom cover rear feet, screw plugs, and screws covers are included in the Rubber Kit, spare part
number 855342-001.

Keyboard/top cover 21

4. Remove the 13 Phillips PM2.5×6.6 screws that secure the keyboard/top cover to the bottom cover.

5. Turn the computer right side up with the front toward you.

6. Open the computer.

CAUTION: Do not completely separate the keyboard/top cover from the bottom cover in the next step.

There are 2 ribbon cables connecting the keyboard/top cover to the system board that can be damaged
if too much separation is achieved.

7. Lift the front edge (1) of the keyboard/top cover until it separates from the bottom cover.

8. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then

disconnect the keyboard cable from the system board.

9. Release the ZIF connector (3) to which the TouchPad cable is attached, and then disconnect

the TouchPad cable from the system board.

22 Chapter 5 Removal and replacement procedures

10. Remove the keyboard/top cover (4).

Reverse this procedure to install the keyboard/top cover.

Battery

Description Spare part number

Battery, 3-cell, 48-WHr, 4.2-AHr, Li-ion (includes cable) 796356-005

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).

WARNING! To reduce potential safety issues, use only the battery provided with the computer, a

replacement battery provided by HP, or a compatible battery purchased from HP.

CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.

To prevent loss of information, save your work or shut down the computer through Windows before removing
the battery.

Remove the battery:

the computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

1. Disconnect the battery cable (1) from the system board.

Battery 23

2. Remove the four PM2.5×4.4 screws (2) that secure the battery to the base enclosure.

3. Detach the connector board cable (1) from the battery. (The connector board cable is attached to

the battery with double-sided adhesive.)

4. Use the release slot (2) on the right side of the battery to lift the right side of the battery until it rests at

an angle.

5. Remove the battery (3) by sliding it up and to the right.

Reverse this procedure to install the battery.

24 Chapter 5 Removal and replacement procedures

Hard drive

NOTE: The hard drive spare kit does not include the hard drive bracket or hard drive connector adapter. The

hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part
number 808238-001.

Description Spare part number

1-TB, 5400-rpm 762990-005

750-GB, 5400-rpm 752099-005

500-GB, 5400-rpm 778186-005

500-GB, 5400-rpm, Hybrid 8-GB 732000-005

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).

5. Disconnect the battery cable from the system board (see Battery on page 23).

Remove the hard drive:

1. Release the ZIF connector (1) to which the hard drive cable is attached, and then disconnect the hard

drive cable from the system board.

2. Lift the rear edge of the hard drive (2) until it rests at an angle.

3. Remove the hard drive (3) by sliding it up and back at an angle.

Hard drive 25

4. If it is necessary to replace the hard drive connector adapter, slide the adapter (1) o of the front end of

the hard drive.

5. If it is necessary to replace the hard drive bracket, release the sides of the bracket from the hard drive,

and then lift the bracket straight up (2) and remove the bracket from the hard drive.

The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit,
spare part number 808238-001

Reverse this procedure to reassemble and install the hard drive.

Connector board

Description Spare part number

Connector board (includes cable, SD card slot, USB port, and double-sided adhesive) 809831-001

Before removing the connector board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).

5. Disconnect the battery cable from the system board (see Battery on page 23).

Remove the connector board:

26 Chapter 5 Removal and replacement procedures

1. Release the ZIF connector (1) to which the connector board cable is attached, and then disconnect

the connector board cable from the system board.

2. Detach the connector board cable (2) from the battery. (The connector board cable is attached to

the battery with double-sided adhesive.)

3. Remove the Philllips PM2.5×4.4 screw (3) that secures the connector board to the base enclosure.

4. Remove the connector board (4).

Reverse this procedure to install the connector board.

WLAN module

Description Spare part number

Intel 3165NGWG ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter 806723-005

Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784644-005

Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter 792610-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

WLAN module 27

4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).

5. Disconnect the battery cable from the system board (see Battery on page 23).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.

The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.

2. Remove the Phillips PM2.0×4.1 screw (2) that secures the WLAN module to the base enclosure. (The

WLAN module tilts up

3. Remove the WLAN module (4) by pulling the module away from the slot at an angle.

(3).)

NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective

sleeves should be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

28 Chapter 5 Removal and replacement procedures

System board

Description Spare part number

Equipped with an Intel Celeron 3955U 2.00-GHz processor (1866-MHz FSB, 2.00-MB L3 cache, dual core,
15 W), a solid-state drive slot, and the Windows 10 Professional operating system

Equipped with an Intel Celeron 3955U 2.00-GHz processor (1866-MHz FSB, 2.00-MB L3 cache, dual core,
15 W), a solid-state drive slot, and a non-Windows 10 operating system

858109-601

858109-001

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).

5. Disconnect the battery cable from the system board (see Battery on page 23).

6. Remove the WLAN module (see WLAN module on page 27).

When replacing the system board, be sure that the fan/heat sink assembly (see Fan/heat sink assembly

on page 32) and the memory modules (see Memory module on page 33) are removed from the defective

system board and installed on the replacement system board.

Remove the system board:

1. Release the wireless antenna cables from the retention clips (1) built into the fan/heat sink assembly.

System board 29

2. Disconnect the following cables from the system board:

(2) Display panel cable from the ZIF connector on the system board

(3) Power button board cable from the ZIF connector on the system board

(4) Connector board cable from the ZIF connector on the system board

3. Disconnect the following cables from the system board:

(1) Webcam/microphone cable

(2) Power connector cable

(3) Speaker cable

(4) Hard drive cable from the ZIF connector on the system board

30 Chapter 5 Removal and replacement procedures

4. Remove the six Phillips PM2.5×4.4 screws (1) and the Phillips PM2.0×4.1 screw (2) that secure

the system board to the base enclosure.

5. Lift the front edge of the system board (1) until it rests at an angle.

6. Remove the system board (2) by sliding it up and forward at an angle.

Reverse this procedure to install the system board.

System board 31

Fan/heat sink assembly

Description Spare part number

Fan/heat sink assembly (includes fan cable, 4 captive screws [secured by C-clips], and replacement
thermal material)

Before removing the fan/heat sink assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).

5. Disconnect the battery cable from the system board (see Battery on page 23).

6. Remove the WLAN module (see WLAN module on page 27).

7. Remove the system board (see System board on page 29).

Remove the fan/heat sink assembly:

1. Turn the system board upside down with the front toward you.

2. Disconnect the fan cable (1) from the system board.

3. Loosen the four captive screws (2) that secure the fan/heat sink assembly to the system board.

809825-001

NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink

assembly and system board components, it may be necessary to move the fan/heat sink assembly from
side to side to detach it.

4. Remove the fan/heat sink assembly (3).

32 Chapter 5 Removal and replacement procedures

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly

and the system board each time the fan/heat sink assembly is removed. Thermal paste is used on
the processor (1) and the fan/heat sink assembly section (2) that services it.

Reverse this procedure to install the fan/heat sink assembly.

Memory module

Description Spare part number

8-GB (PCL3, 12800, 1600) 693374-005

4-GB (PCL3, 12800, 1600) 691740-005

2-GB (PCL3, 12800, 1600) 691739-005

Before removing the memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).

5. Disconnect the battery cable from the system board (see Battery on page 23).

6. Remove the WLAN module (see WLAN module on page 27).

7. Remove the system board (see System board on page 29).

Remove the memory module:

1. Turn the system board upside down with the front toward you.

Memory module 33

2. Remove the memory shield that covers the memory module slots.

3. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The memory module tilts up.)

4. Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install a memory module.

34 Chapter 5 Removal and replacement procedures

Speakers

Description Spare part number

Speaker Kit (includes left and right speakers and cables) 809838-001

Before removing the speakers, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).

5. Disconnect the battery cable from the system board (see Battery on page 23).

6. Remove the WLAN module (see WLAN module on page 27).

7. Remove the system board (see System board on page 29).

Remove the speakers:

1. Release the speaker cables from the retention clips (1) built into the base enclosure.

the computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

2. Remove the four Phillips PM2.0×5.8 shoulder screws (2) that secure the speakers to the base enclosure.

3. Remove the speakers (3).

NOTE: When removing the speakers, make note of the location of the six rubber isolators (4). Removal

of or damage to these isolators can cause degradation to speaker performance.

Reverse this procedure to install the speakers.

Speakers 35

Display assembly

NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part

information, see the individual removal subsections.

Before removing the display assembly, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).

5. Disconnect the battery cable from the system board (see Battery on page 23).

6. Remove the WLAN module (see WLAN module on page 27).

7. Remove the system board (see System board on page 29).

Remove the display assembly:

1. Open the computer to the interactive position, as shown in the following illustration.

2. Remove the seven Phillips PM2.5×4.4 screws (1) and the Phillips PM2.0×4.1 screw (2) that secure

the display assembly to the base enclosure.

3. Slide the display assembly (1) forward until the display hinges (2) clear the base enclosure.

36 Chapter 5 Removal and replacement procedures

4. Remove the display assembly (3).

5. If it is necessary to replace the display panel assembly or any of the display assembly

internal components:

a. Release the top edge of the display panel assembly (1) by pulling it away from

the display enclosure.

b. Release the adhesive support strip (2) that secures the display panel cable to the display

panel assembly.

c. Disconnect the display panel cable (3) from the display panel assembly.

Display assembly 37

d. Disconnect the TouchScreen cable (4) from the TouchScreen board.

e. Remove the display panel assembly.

The display panel assembly includes the display bezel and the display panel and is available using
spare part numbers 809833-001 (FHD, (1920×1080), UWVA, IPS, display panel assembly)
and 809832-001 (HD, (1366×768), UWVA display panel assembly).

6. If it is necessary to replace the webcam/microphone module:

a. Remove the display panel assembly.

b. Detach the webcam/microphone module (1) from the display back cover. (The webcam/

microphone module is attached to the display back cover with double-sided adhesive.)

38 Chapter 5 Removal and replacement procedures

c. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module.

d. Remove the webcam/microphone module.

The webcam/microphone module is available using spare part number 809843-001.

7. If it is necessary to replace the display hinges:

a. Remove the display panel assembly.

b. Remove the two Phillips PM2.0×2.8 screws (1) that secure the display hinges to

the display enclosure.

c. Remove the six Phillips PM2.5×3.6 broad head screws (2) that secure the display hinges to

the display enclosure.

d. Rotate the display hinges (1) inward until the hinges are clear of the display back cover.

Display assembly 39

e. Remove the display hinges (2).

The display hinges are included in the Display Hinge Kit, spare part number 809827-001.

8. If it is necessary to replace the display panel cable:

a. Remove the display panel assembly.

b. Remove the display hinges.

c. Remove the display panel cable from the left display hinge.

The display panel cable is available using spare part numbers 810712-001 (for use only on
computer models equipped with the FHD, (1920×1080), UWVA, IPS, display panel assembly, spare
part number 809833-001) and 809822-001 (for use only on computer models equipped with
the HD, (1366×768), UWVA display panel assembly, spare part number 809832-001).

9. If it is necessary to replace the display hinge covers:

40 Chapter 5 Removal and replacement procedures

a. Remove the display panel assembly.

b. Remove the display hinges.

c. Remove the Phillips PM2.0×4.1 screw (1) that secures the display hinge cover to the display hinge.

d. Remove the rubber cable retainer (2) from inside the hinge cover.

e. Remove the display hinge cover (3).

The display hinge covers are available using spare part number 855339-001.

10. If it is necessary to replace the WLAN antenna cables and transceivers:

a. Remove the display panel assembly.

b. Remove the left display hinge.

c. Release the tabs (1) on the top edge, left side, and left hinge area of the display enclosure that

secure the WLAN antenna cables.

d. Detach the WLAN antenna transceivers (2) from the display enclosure. (The WLAN antenna

transceivers are attached to the display enclosure with double-sided adhesive.)

e. Release the WLAN antenna cables from the retention clips (3) and channels built into the left edge

of the display enclosure.

Display assembly 41

f. Remove the WLAN antenna cables and transceivers (4).

The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number
809815-001.

11. If it is necessary to replace the webcam/microphone module cable:

a. Remove the display panel assembly.

b. Remove the right display hinge.

c. Remove the WLAN antenna cables and transceivers.

d. Release the tabs (1) on the top edge, right side, and right hinge area of the display enclosure that

secure the webcam/microphone cable.

e. Release the webcam/microphone module cable from the retention clips (2) and channels built into

the right edge of the display enclosure.

42 Chapter 5 Removal and replacement procedures

f. Remove the webcam/microphone module cable (3).

The webcam/microphone module cable is available using spare part number 809823-001.

Reverse this procedure to reassemble and install the display assembly.

Power button board

Description Spare part number

Power button board (includes cable) 809830-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).

5. Disconnect the battery cable from the system board (see Battery on page 23).

6. Remove the WLAN module (see WLAN module on page 27).

7. Remove the system board (see System board on page 29).

8. Remove the display assembly (see Display assembly on page 36).

Remove the power button board:

1. Remove the Phillips PM2.0×4.1 screw (1) that secures the power button board to the base enclosure.

2. Slide the power button board (2) forward until it is clear of the base enclosure.

Power button board 43

3. Remove the power button board (3) and cable.

Reverse this procedure to install the power button board.

Power connector cable

Description Spare part number

Power connector cable 809824-001

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).

5. Disconnect the battery cable from the system board (see Battery on page 23).

6. Remove the WLAN module (see WLAN module on page 27).

7. Remove the system board (see System board on page 29).

8. Remove the display assembly (see Display assembly on page 36).

Remove the power connector cable:

1. Slide the power connector cable (1) out of the cavity in the base enclosure.

44 Chapter 5 Removal and replacement procedures

2. Remove the power connector cable (2).

Reverse this procedure to install the power connector cable.

Power connector cable 45

6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲

Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

●

HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specications.

●

Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 46).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 47.

46 Chapter 6 Using Setup Utility (BIOS)

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Updating Setup Utility (BIOS) 47

7 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 48.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specic product

1. Go to http://www.hp.com/support.

2. Select Get software and drivers.

48 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)

3. Enter the product name or number.

– or –

Select Identify now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 49

8 Specications

Metric U.S.

Tablet dimensions

Width 32.7 cm 12.89 in

Depth 22.4 cm 8.82 in

Height 2.3 cm 0.91 in

Weight (equipped with a hard drive) 1.77 kg 3.89 lbs

Weight (equipped with a solid-state drive) 1.66 kg 3.67 lbs

Input power

Operating voltage and current 19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

19.5 V @ 3.33 A – 65 W

19.5 V @ 4.62 A – 90 W

19.5 V @ 6.15 A – 120 W

19.5 V @ 7.69 A –150 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

50 Chapter 8 Specications

9 Backing up, restoring, and recovering

This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP support assistant app.

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.

●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)

on page 51. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 52.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 53.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.

●

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.

Creating recovery media and backups 51

You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 52.

●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.

◦

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.

◦

HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.

◦

To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high­quality blank USB ash drive.

◦

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

◦

Be sure that the computer is connected to AC power before you begin creating the recovery media.

◦

The creation process can take an hour or more. Do not interrupt the creation process.

◦

If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 53.

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

▲

Select the Start button, and then select the Get started app.

52 Chapter 9 Backing up, restoring, and recovering

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

IMPORTANT: Not all methods are available on all products.

●

Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.

▲

Select the Start button, and then select the Get started app.

●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.

▲

Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications

●

If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 53. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 51.

●

On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 53.

, and then follow the on-screen instructions.

●

On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 56.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery

media (select products only) on page 51.

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct

computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 51.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 51.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP

Restore and recovery 53

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery

Environment

- or-

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.

For tablets without keyboards:

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal les.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 55.

3. Follow the on-screen instructions.

54 Chapter 9 Backing up, restoring, and recovering

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Insert the HP Recovery media.

2. Access BIOS:

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.

3. Select the optical drive or USB ash drive from which you want to boot.

4. Follow the on-screen instructions.

Restore and recovery 55

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 51.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

56 Chapter 9 Backing up, restoring, and recovering

10 Statement of Volatility

The purpose of this document is to provide general information regarding non-volatile memory in industry­standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile
memory that can contain personal data after the system has been powered o and the hard drive has
been removed.

HP Business Notebook PC products that use Intel-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system conguration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP assuming that no subsequent modications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.

Following system shutdown and removal of all power sources from an HP Business Notebook PC system,
personal data can remain on volatile system memory (DIMMs) for a nite period of time and will also remain
in nonvolatile memory. The steps below will remove personal data from the notebook PC,
including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps
are disclosed in the Maintenance and Service Guides available for HP PC products available on the product
support pages at www.hp.com.

1. Follow steps (a) through (I) below to restore the nonvolatile memory that can contain personal data.

Restoring or re-programming nonvolatile memory that does not store personal data is neither
necessary nor recommended.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

b. Select Main, select Restore Defaults, and then select Yes to load defaults.

c. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore

security level defaults.

d. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.

Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.

e. If a DriveLock password is set, select the Security menu and scroll down to Hard Drive Tools under

the Utilities menu. Select Hard Drive Tools, select DriveLock, then uncheck the checkbox for

DriveLock password on reset. Select OK to proceed.

f. If an Automatic DriveLock password is set, select the Security menu, scroll down to Hard Drive

Tools under the Utilities menu. Select Hard Drive Tools, scroll down to Automatic DriveLock, then

select the desired hard drive and disable protection. At the automatic drive lock warning screen,
select Yes to continue. Repeat this procedure if more than one hard drive has an Automatic
DriveLock password.

g. Select the Main menu, and then Reset BIOS Security to factory default. Click yes

at the warning message.

h. Select the Main menu, Save Changes and Exit, select Yes to save changes and exit, and then

select Shutdown.

57

i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or ngerprint reader,

one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor.
Press or tap F1 to accept or F2 to reject.

j. Remove all power and system batteries for at least 24 hours.

2. Complete one of the following:

●

Remove and retain the storage drive.

– or –

●

Clear the drive contents by using a third party utility designed to erase data from an SSD.

– or –

●

Clear the contents of the drive by using the following BIOS Setup Secure Erase command
option steps:

IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.

a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"

message is displayed at the bottom of the screen.

b. Select the Security menu and scroll down to the Utilities menu.

c. Select Hard Drive Tools.

d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and

then follow the on-screen instructions to continue.

– or –

●

Clear the contents of the drive by using the following Disk Sanitizer command steps:

IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.

NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer

into an AC outlet before starting.

a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"

message is displayed at the bottom of the screen.

b. Select the Security menu and scroll down to the Utilities menu.

c. Select Hard Drive Tools.

d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and

then follow the on-screen instructions to continue.

58 Chapter 10 Statement of Volatility

Non-volatile memory usage

Non Volatile
Memory Type

HP Sure Start
ash (select
models only

Real Time Clock
(RTC) battery
backed-up CMOS
conguration
memory

Controller (NIC)
EEPROM

Amount (Size) Does

2 MBytes No Yes Provides

256 Bytes No Yes Stores system

64 KBytes (not
customer
accessible)

this memory
store customer
data?

No Yes Store NIC

Does
this memory
retain data
when power
is removed?

What
is the purpose
of this memory?

protected backup
of critical System
BIOS code, EC
rmware, and
critical PC
conguration
data for select
platforms that
support HP Sure
Start.

date and time
and limited
keyboard
controller data.

conguration
and NIC

rmware.

How is data
input into
this memory?

Data cannot be
written to this
device via the
host processor.
The content is
managed solely
by the HP Sure
Start Embedded
Controller.

Using the F10
Setup utility or
changing the Mic
rosoft Windows
date and time.

Using a utility
from the NIC
vendor that can
be run from
DOS.

How
is this memory
write
protected?

This memory is
protected by the
HP Sure Start
Embedded
Controller.

This memory
is not write­protected.
HP recommends
password
protecting the F

10 Setup utility.

A utility
is required to
write data to
this memory
and is available
from NIC vendor.
Writing data to
this ROM in an
inappropriate
manner will
render the NIC
nonfunctional.

DIMM Serial
Presence Detect
(SPD)
conguration
data

System BIOS 4 to 5 MBytes Yes Yes Stores system

256 Bytes per
memory
module, 128
Bytes
programmable
(not customer
accessible)

No Yes Stores memory

module
information.

BIOS code and PC
conguration
data.

Programmed
by the memory
vendor.

System BIOS
code
is programmed
at the factory.
Code is updated
when the syste
m BIOS
is updated.
Conguration
data and
settings are
input using the

Data cannot be
written to
this memory
when the modul
e is installed in a
PC. The specic
write protection
method varies
by memory
vendor.

NOTE: Writing

data to this ROM
in an
inappropriate
manner can
render the PC
non-functional.

A utility
is required for
writing data to
this memory
and is available

Non-volatile memory usage 59

Non Volatile
Memory Type

Amount (Size) Does

this memory
store customer
data?

Does
this memory
retain data
when power
is removed?

What
is the purpose
of this memory?

How is data
input into
this memory?

How
is this memory
write
protected?

Intel
Management
Engine Firmware
(present only in
specic ZBook
and EliteBook
models. For
more
information, go
to

http://hp.com/
support, select

Find your
product, and

then follow the
on-screen
instructions.)

1.5 or 5 MBytes Yes Yes Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third party data
store.

Computer Setup
(BIOS) or a
custom utility.

Management
Engine Code
is programmed
at the factory.
Code is updated
via Intel secure
rmware update
utility. Unique
Provisioning
Data can be
entered
at the factory or
by an
administrator
using the Manag
ement Engine
(MEBx) setup
utility. The third
party data store
contents can
populated by a
remote
management
console or local
applications
registered by an
administrator to
have access
to the space.

on the HP websit
e; go to

http://hp.com/
support, select

Find your
product, and

then follow the
on-screen
instructions.

The Intel chipset
is congured to
enforce
hardware
protection to
block all direct
read/write
access to
this area. An
Intel utility
is required for
updating the r

mware. Only
rmware

updates digitally
signed by Intel
can be applied
using this utility.

Bluetooth ash 2 MBits No Yes Stores Bluetooth

802.11 WLAN
EEPROM

4 KBytes to 8
KBytes

60 Chapter 10 Statement of Volatility

conguration
and rmware.

No Yes Stores

conguration
and calibration
data.

Programmed
at the factory.
Tools for writing
data to
this memory are
not publicly
available but can
be obtained
from the silicon
vendor.

Programmed
at the factory.
Tools for writing
data to
this memory are
not made public.

A utility
is required for
writing data to
this memory
and is made
available
through newer
versions
of the driver
if the ash
requires an
upgrade.

A utility
is required for
writing data to
this memory
and is typically
not made

Non Volatile
Memory Type

Amount (Size) Does

this memory
store customer
data?

Does
this memory
retain data
when power
is removed?

What
is the purpose
of this memory?

How is data
input into
this memory?

How
is this memory
write
protected?

available
to the public
unless a
rmware
upgrade
is necessary to
address a
unique issue.

Webcamera 64 KBits No Yes Store webcam

conguration
and rmware.

Fingerprint
reader

512 KBytes ash Yes Yes Stores

ngerprint
templates.

Using a utility
from the device
manufacturer
that can be run
from Windows.

By enrolling in
HP ProtectTools
Security
Manager.

A utility
is required for
writing data to
this memory
and is typically
not made
available
to the public
unless a
rmware
upgrade
is necessary to
address a
unique issue.

Only a digitally
signed
application can
make the call to
write
to the ash.

Non-volatile memory usage 61

Questions and answers

1. How can the BIOS settings be restored (returned to default settings)?

IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and

answer 6 for steps to securely erase data.

Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.

a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"

message is displayed at the bottom of the screen.

b. Select Main, and then select Restore defaults.

c. Follow the on-screen instructions.

d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.

2. What is a UEFI BIOS, and how is it dierent from a legacy BIOS?

The Unied Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform rmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.

Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
conguration settings and to change the conguration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and conguration selections. The UEFI BIOS also
contains basic system diagnostics.

The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced rmware management and recovery software.

The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced rmware management and recovery software.

HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

3. Where does the UEFI BIOS reside?

The UEFI BIOS resides on a ash memory chip. A utility is required to write to the chip.

4. What kind of conguration data is stored on the DIMM Serial Presence Detect (SPD) memory

module? How would this data be written?

The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module
is installed in a PC. Third party tools do exist that can write to the EEPROM when the memory module
is not installed in a PC. Various third party tools are available to read SPD memory.

62 Chapter 10 Statement of Volatility

5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards?”

This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC
conguration data.

6. How can the BIOS security be reset to factory defaults and data erased?

IMPORTANT: Resetting will result in the loss of information.

These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.

a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"

message is displayed at the bottom of the screen.

b. Select Main, and then select Reset BIOS Security to Factory Default.

c. Follow the on-screen instructions.

d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.

7. How can the Custom Secure Boot Keys be reset?

Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.

a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"

message is displayed at the bottom of the screen.

b. Select the Security menu, select Secure Boot Conguration, and then follow the on-screen

instructions.

c. At the Secure Boot Conguration window, select Secure Boot, select Clear Secure Boot Keys, and

then follow the on-screen instructions to continue.

Using HP Sure Start (select models only)

Select computer models are congured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start congured and enabled. HP Sure Start is congured and already enabled so that most
users can use the HP Sure Start default conguration. The default conguration can be customized by
advanced users.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Find your product, and then follow the on-screen instructions.

Using HP Sure Start (select models only) 63

11 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113

Requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

64 Chapter 11 Power cord set requirements

Country/region Accredited agency Applicable note number

South Korea EK 4

Sweden CEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler

and wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be
used.

2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.

3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two­pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.

4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

Requirements for specic countries and regions 65

12 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at

http://www.hp.com/recycle.

66 Chapter 12 Recycling

Index

A

AC adapter light 10
AC adapter, spare part number 16
action keys 5
antenna

location 4
removal 41
spare part number 15, 42

Antenna Kit, spare part number 15,

42
audio, product description 1
audio-in jack 9
audio-out jack 9

B

backups 51
base enclosure, spare part number

14
battery

removal 23
spare part number 13, 23

BIOS

determining version 46
downloading an update 47
starting the Setup Utility 46
updating 46

boot order

changing 55
bottom components 10
buttons

power 8

TouchPad 7

volume 8, 9

Windows 9

C

cables, service considerations 17
caps lock light 6
chipset, product description 1
components

bottom 10

display 4

keys 5

left side 8

lights 6

right side 9
TouchPad 7

computer

major components 12
specications 50

connector board

removal 26
spare part number 13, 26

connectors

power 10
service considerations 17

D

display assembly, removal 36
display back cover, spare part

number 15

Display Hinge Kit, spare part

number 15, 40

display panel assembly

removal 37
spare part numbers 15, 38

display panel cable

removal 40

spare part numbers 15, 40
display switch 4
display, exterior components 4
DVD-RW Drive, spare part number

16

E

electrostatic discharge 18
equipment guidelines 20
esc key 5
Ethernet, product description 1
external media cards, product

description 2

F

fan/heat sink assembly

removal 32

spare part number 13, 32
fn key 5

G

graphics, product description 1

grounding guidelines 18
guidelines

equipment 20
grounding 18
packaging 19
transporting 19
workstation 19

H

hard drive

product description 1
removal 25
spare part numbers 13, 25

hard drive bracket

removal 26
spare part number 25

hard drive connector adapter

removal 26

spare part number 25
hard drive light 9
HDMI port 9
HDMI-to-VGA adapter, spare part

number 16
headphone jack 9
hinge

removal 39
spare part number 15, 40

hinge cover

removal 40
spare part number 15, 41

HP PC Hardware Diagnostics (UEFI)

using 48

HP Recovery Manager

correcting boot problems 55
starting 54

HP Recovery media

creating 51
recovery 54

HP Recovery partition

recovery 54
removing 56

J

jacks

audio-in 9

Index 67

audio-out 9
headphone 9
microphone 9
network 10
RJ-45 10

K

keyboard/top cover

removal 21
spare part number 13, 21

keys

action 5
components 5
esc 5
fn 5
Windows 5

L

left-side components 8
lights

AC adapter 10
caps lock 6
components 6
hard drive 9
mute 6
network status 10
RJ-45 status 10
webcam 4

M

memory card reader 8
memory module

removal 33

spare part numbers 13, 33
memory, product description 1
microphone

location 4

product description 1
microphone jack 9
minimized image recovery 54
minimized image, creating 53
model name 1
mute light 6

N

network jack 10
network status light 10

O

operating system, product

description 2

optical drive

product description 1
spare part number 16

original system recovery 53

P

packaging guidelines 19
plastic parts, service

considerations 17

ports

HDMI 9
product description 2
USB 2.0 8

USB 3.0 9
power button 8
power button board

removal 43

spare part number 13, 43
power connector 10
power connector cable

removal 44

spare part number 13, 44
power cord

set requirements 64

spare part numbers 16
power requirements, product

description 2
processor, product description 1
product description

audio 1
chipset 1
display panel 1
Ethernet 1
external media cards 2
graphics 1
hard drive 1
memory 1
microphone 1
operating system 2
optical drive 1
ports 2
power requirements 2
processors 1
product name 1
security 2
serviceability 2
video 1
wireless 1, 2

product name 1

R

recover

options 53

recovery

discs 52, 54
HP Recovery Manager 53
media 54
starting 54
supported discs 52
system 53
USB ash drive 54
using HP Recovery media 52

recovery media

creating 51
creating using HP Recovery

Manager 52

recovery partition

removing 56

removal/replacement procedures

21
right-side components 9
RJ-45 jack 10
RJ-45 status light 10
RTC battery, spare part number 16
Rubber Kit, spare part number 14,

16

S

Screw Kit, spare part number 16
security cable slot 8
security, product description 2
service considerations

cables 17
connectors 17

plastic parts 17
serviceability, product description 2
solid-state drive

spare part numbers 13
solid-state drive bracket

spare part number 13
solid-state drive connector adapter

spare part number 13
Solid-State Drive Hardware Kit, spare

part number 13

Speaker Kit, spare part number 13,

35

speakers

location 10

removal 35

spare part number 13, 35

68 Index

supported discs, recovery 52
system board

removal 29

spare part numbers 29
system recovery 53
system restore point

creating 52
system restore point, creating 51

T

tools required 17
TouchPad button 7
TouchPad components 7
TouchPad zone 7
transporting guidelines 19

U

USB 2.0 port 8
USB 3.0 ports 9

V

vents 8, 10
video, product description 1
volume button 8, 9

WLAN module

removal 27
spare part numbers 13, 27

workstation guidelines 19

W

webcam light 4
webcam, location 4
webcam/microphone module

removal 38

spare part number 15, 39
webcam/microphone module cable

removal 42

spare part number 15, 43
Windows

system restore point 51, 52
Windows button 9
Windows key 5
Windows tools

using 52
wireless antenna

location 4

removal 41

spare part number 15, 42
wireless, product description 1, 2
WLAN antenna

location 4

removal 41

spare part number 15, 42

Index 69