Radeon is a trademark of Advanced Micro
Devices, Inc. Bluetooth is a trademark owned
by its proprietor and used by HP Inc. under
license. Intel, Core, and Pentium are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
MicroSD, SDHC, and SDXC are trademarks or
registered trademarks of SD-3C in the United
States, other countries or both. Windows is
either a registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: March 2019
Document Part Number: L51967-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Keyboard area ........................................................................................................................................................ 9
Speakers and ngerprint reader ....................................................................................................... 11
Special keys ....................................................................................................................................... 12
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components .............................................................................................................................. 16
Mass storage devices ........................................................................................................................................... 21
Miscellaneous parts ............................................................................................................................................. 23
4 Removal and replacement procedures preliminary requirements .................................................................... 24
Service considerations ......................................................................................................................................... 24
Plastic parts ....................................................................................................................................... 24
Cables and connectors ...................................................................................................................... 24
Electrostatic discharge information .................................................................................................................... 25
Hard drive .......................................................................................................................................... 36
Fan ..................................................................................................................................................... 53
USB board .......................................................................................................................................... 54
System board .................................................................................................................................... 56
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 74
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 74
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 74
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 74
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 74
8 Backing up, restoring, and recovering ........................................................................................................... 76
Backing up information and creating recovery media ........................................................................................ 76
Using Windows tools ......................................................................................................................... 76
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 76
Restoring and recovery ........................................................................................................................................ 77
Restoring, resetting, and refreshing using Windows tools .............................................................. 77
Recovering using HP Recovery media ............................................................................................... 77
Changing the computer boot order ................................................................................................... 77
10 Power cord set requirements ...................................................................................................................... 79
Requirements for all countries ............................................................................................................................ 79
Requirements for specic countries and regions ................................................................................................ 80
Index ............................................................................................................................................................. 83
vii
viii
1Product description
Table 1-1 Product components and their descriptions
High-denition multimedia interface (HDMI) v.1.4, supporting up to 1920 × 1080 at 60 Hz
Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto
adjust panel resolution to t embedded panel and external monitor connected)
USB 3.1 Gen 1 Type A ports (2)
USB 3.1 Gen 1 Type-C port (supports data transfer)
Media card readerSupports microSD/SDHC/SDXC
Push-push insertion/removal
Internal card expansionOne M.2 slot for WLAN
One M.2 slot for solid-state drive
Keyboard/pointing devicesKeyboard
Full-sized, textured, island-style, keyboard
Full-size, two coat paint, island-style keyboard
TouchPad requirements
ClickPad with image sensor
Multitouch gestures enabled
Precision Touchpad supported
Support for modern trackpad gestures
Taps enabled as default
Power requirementsBattery
Supports a 3-cell, 41 Whr, polymer/prismatic-mix battery
Battery life enhancement
Supports battery fast charge
AC adapter
65 W HP Smart AC adapter (non-PFC, standard barrel, 4.5 mm, right angle)
65 W HP Smart AC adapter (non-PFC, standard barrel, 4.5 mm) for use in Argentina
65 W EM HP Smart AC adapter (non-PFC, standard barrel, 4.5 mm)
45 W HP Smart AC adapter (non-PFC, standard barrel, 4.5 mm, right angle)
45 W HP Smart AC adapter (non-PFC, standard barrel, 4.5 mm) for use in Argentina
3
Table 1-1 Product components and their descriptions (continued)
CategoryDescription
Power cord
1 m, conventional power cord (C5)
SecurityTrusted platform module (fTPM) 2.0, rmware based
Kensington Nano Security Lock
Fingerprint reader (select models)
U2F (Universal 2nd Factor Authentication)
Operating systemPreinstalled
Windows® 10 Home 64
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Single Language
Windows 10 Home S 64
Windows 10 Home S 64 Single Language
Windows 10 Pro 64
FreeDOS 2.0
ServiceabilityEnd-user replaceable parts:
AC adapter
4Chapter 1 Product description
2Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Table 2-1 Right-side components and their descriptions
ComponentDescription
(1)Drive light●Blinking white: The hard drive is being accessed.
●Amber (select products only): HP 3D DriveGuard has temporarily
parked the hard drive.
(2)Memory card readerReads optional memory cards that enable you to store, manage, share,
or access information.
To insert a card:
1.Hold the card label-side up, with connectors facing the computer.
2.Insert the card into the memory card reader, and then press in on
the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory card
reader.
(3)USB Type-C portConnects a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be required.
(4)HDMI portConnects an optional video or audio device, such as a high-denition
television, any compatible digital or audio component, or a high-speed
High-Denition Multimedia Interface (HDMI) device.
(5)AC adapter and battery light●White: The AC adapter is connected and the battery is fully charged.
●Blinking white: The AC adapter is disconnected and the battery has
reached a low battery level.
●Amber: The AC adapter is connected and the battery is charging.
Right side5
Table 2-1 Right-side components and their descriptions (continued)
ComponentDescription
(6)Power connectorConnects an AC adapter.
Left side
Table 2-2 Left-side components and their descriptions
ComponentDescription
●O: The battery is not charging.
(1)USB SuperSpeed ports (2)Connect USB devices, such as a cell phone, camera, activity tracker, or
smartwatch, and provide high-speed data transfer.
(2)VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to
cycle on and o during routine operation.
(3)Power light●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving state.
The computer shuts o power to the display and other unneeded
components.
●O: The computer is o or in Hibernation. Hibernation is a power-
saving state that uses the least amount of power.
(4)Power button●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to initiate Sleep.
●When the computer is in the Sleep state, press the button briey to
exit Sleep (select products only).
●When the computer is in Hibernation, press the button briey to
exit Hibernation.
CAUTION: Pressing and holding down the power button results in the
loss of unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button down for at least 5 seconds
to turn o the computer.
To learn more about your power settings, see your power options:
6Chapter 2 Getting to know your computer
Table 2-2 Left-side components and their descriptions (continued)
ComponentDescription
▲ Right-click the Power icon , and then select Power Options.
(5)Audio-out (headphone)/Audio-in
(microphone) combo jack
(6)Security cable slotAttaches an optional security cable to the computer.
Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional headset
microphone. This jack does not support optional standalone
microphones.
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For additional
safety information, see the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then
select HP Documentation.
NOTE: When a device is connected to the jack, the computer speakers
are disabled.
NOTE: The security cable is designed to act as a deterrent, but it may
not prevent the computer from being mishandled or stolen.
Left side7
Display
Table 2-3 Display components and their descriptions
ComponentDescription
(1)Internal microphones (2)Record sound.
(2)CameraAllows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(3)Camera lightOn: The camera is in use.
(4)WLAN antennas*Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
NOTE: Depending on the model, your computer may have one or
two wireless antenna.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
8Chapter 2 Getting to know your computer
Keyboard area
TouchPad
Table 2-4 TouchPad components and their descriptions
ComponentDescription
(1)TouchPad zoneReads your nger gestures to move the pointer or activate items
on the screen.
(2)Left TouchPad buttonFunctions like the left button on an external mouse.
(3)Right TouchPad buttonFunctions like the right button on an external mouse.
Keyboard area9
Lights
Table 2-5 Lights and their descriptions
ComponentDescription
(1)Caps lock lightOn: Caps lock is on, which switches the key input to all capital
letters.
(2)Mute light●On: Computer sound is o.
●O: Computer sound is on.
10Chapter 2 Getting to know your computer
Speakers and ngerprint reader
Table 2-6 Speakers and ngerprint reader and their descriptions
ComponentDescription
(1)Speakers (2)Produce sound.
(2)Fingerprint reader (select products only)Allows a ngerprint logon to Windows, instead of a password
logon.
▲ To use the ngerprint reader, place your nger on the
ngerprint reader until it reads your ngerprint.
IMPORTANT: To prevent ngerprint logon issues, make sure
when you register your ngerprint that all sides of your nger
are registered by the ngerprint reader.
Keyboard area11
Special keys
Table 2-7 Special keys and their descriptions
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
(2)fn keyExecutes specic functions when pressed in combination with
the fn key.
another key.
(3)Windows keyOpens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4)Action keysExecute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
(5)num lock keyAlternates between the navigational and numeric functions on
the integrated numeric keypad.
(6)Integrated numeric keypadA separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
12Chapter 2 Getting to know your computer
Bottom
Table 2-8 Bottom components and their descriptions
ComponentDescription
VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and o during routine operation.
Bottom13
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Table 2-9 Service label components
Component
(1)Product name
(2)Model number
(3)Product ID
14Chapter 2 Getting to know your computer
Table 2-9 Service label components (continued)
Component
(4)Serial number
(5)Warranty period
●Regulatory label(s)—Provide(s) regulatory information about the computer.
●Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels15
3Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components
16Chapter 3 Illustrated parts catalog
Table 3-1 Computer major components and their descriptions
ItemComponentSpare part number
(1)Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part