Maintenance and Service Guide
HP Pavilion x360 15 Convertible PC
IMPORTANT! This document is intended for HP authorized service
providers only.
© Copyright 2019 HP Development Company,
L.P.
Radeon is a trademark of Advanced Micro
Devices, Inc. Bluetooth is a trademark owned
by its proprietor and used by HP Inc. under
license. Intel, Core, and Pentium are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
MicroSD, SDHC, and SDXC are trademarks or
registered trademarks of SD-3C in the United
States, other countries or both. Windows is
either a registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: March 2019
Document Part Number: L51967-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 8
Keyboard area ........................................................................................................................................................ 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Speakers and ngerprint reader ....................................................................................................... 11
Special keys ....................................................................................................................................... 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components .............................................................................................................................. 16
Display assembly subcomponents ...................................................................................................................... 19
Mass storage devices ........................................................................................................................................... 21
Cables ................................................................................................................................................................... 22
Miscellaneous parts ............................................................................................................................................. 23
4 Removal and replacement procedures preliminary requirements .................................................................... 24
Tools required ...................................................................................................................................................... 24
Service considerations ......................................................................................................................................... 24
Plastic parts ....................................................................................................................................... 24
Cables and connectors ...................................................................................................................... 24
Drive handling ................................................................................................................................... 25
Workstation guidelines ..................................................................................................................... 25
Electrostatic discharge information .................................................................................................................... 25
Generating static electricity .............................................................................................................. 26
Preventing electrostatic damage to equipment ............................................................................... 26
Personal grounding methods and equipment .................................................................................. 27
Grounding the work area ................................................................................................................... 27
Recommended materials and equipment ........................................................................................ 27
Packaging and transporting guidelines .............................................................................................................. 28
v
5 Removal and replacement procedures for authorized service provider parts .................................................... 29
Component replacement procedures .................................................................................................................. 29
Preparation for disassembly ............................................................................................................. 29
Bottom cover ..................................................................................................................................... 30
Battery ............................................................................................................................................... 32
WLAN module .................................................................................................................................... 33
Hard drive .......................................................................................................................................... 36
Solid-state drive ................................................................................................................................ 39
Memory .............................................................................................................................................. 41
Power button/audio board ................................................................................................................ 44
Power button ..................................................................................................................................... 45
Fingerprint reader board ................................................................................................................... 46
TouchPad ........................................................................................................................................... 47
Speakers ............................................................................................................................................ 48
Heat sink ............................................................................................................................................ 50
Fan ..................................................................................................................................................... 53
USB board .......................................................................................................................................... 54
System board .................................................................................................................................... 56
Display assembly ............................................................................................................................... 59
Power connector ............................................................................................................................... 67
Keyboard/top cover ........................................................................................................................... 68
6 Using Setup Utility (BIOS) ............................................................................................................................. 69
Starting Setup Utility (BIOS) ................................................................................................................................ 69
Updating Setup Utility (BIOS) .............................................................................................................................. 69
Determining the BIOS version ........................................................................................................... 69
Downloading a BIOS update .............................................................................................................. 70
7 Using HP PC Hardware Diagnostics ................................................................................................................ 71
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 71
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 71
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 72
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 72
Installing HP PC Hardware Diagnostics Windows ............................................................................. 72
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 72
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 73
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 73
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 73
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 73
vi
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 74
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 74
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 74
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 74
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 74
8 Backing up, restoring, and recovering ........................................................................................................... 76
Backing up information and creating recovery media ........................................................................................ 76
Using Windows tools ......................................................................................................................... 76
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 76
Restoring and recovery ........................................................................................................................................ 77
Restoring, resetting, and refreshing using Windows tools .............................................................. 77
Recovering using HP Recovery media ............................................................................................... 77
Changing the computer boot order ................................................................................................... 77
9 Specications .............................................................................................................................................. 78
10 Power cord set requirements ...................................................................................................................... 79
Requirements for all countries ............................................................................................................................ 79
Requirements for specic countries and regions ................................................................................................ 80
11 Recycling .................................................................................................................................................. 82
Index ............................................................................................................................................................. 83
vii
viii
1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Pavilion x360 15 Convertible PC
Model number: 15-dq0xxx
CTO model: 15t-dq000
Processor Intel® Core® i7-8565U (1.8 GHz, turbo up to 4.6 GHz, 2400 MHz FSB, 8 MB L3 cache, quad core, 15 W)
Intel Core i5-8265U (1.6 GHz, turbo up to 3.9 GHz, 2400 MHz FSB, 6 MB L3 cache, dual core, 15 W)
Intel Core i3-8145U (2.1 GHz, turbo up to 3.9 GHz, 2400 MHz FSB, 4 MB L3 cache, dual core, 15 W)
Graphics Internal graphics
Intel UHD Graphics 620
Supports HD decode, DX12, and HDMI
Hybrid graphics
Radeon 535 with up to 4096 MB of dedicated video memory (Core i7 processor)
Radeon 535 with up to 2048 MB of dedicated video memory (Core i5 processor)
Supports Optimus
Supports GPS (GPU Performance Scaling)
Panel 39.6 cm (15.0 in) WLED, anti glare, slim-at (3.2 mm), eDP, narrow bezel, touch; 16:9 ultra wide
aspect ratio; typical brightness: 220 nits, 45% NTSC
High-denition (HD) (1366 × 768), SVA
Full high-denition (FHD) (1920 × 1080), UWVA
Touch solution with ush glass, multitouch enabled
Supports active stylus
Supports simultaneous pen and touch
Memory Two SODIMM slots, non-accessible/non-upgradeable
DDR4-2400 dual channel support
Supports up to 16 GB maximum system memory in the following congurations:
● 16 GB (8 GB × 2)
● 12 GB (8 GB × 1 + 4 GB × 1)
● 8 GB (8 GB × 1 or 4 GB × 2)
● 6 GB (4 GB × 1 + 2 GB × 1)
● 4 GB (4 GB × 1)
Storage Supports 2.5 in, 7.2 mm SATA hard drives
1
Table 1-1 Product components and their descriptions (continued)
Category Description
Support for solid-state drive + hard drive
M.2 solid-state drive expansion capability on single hard drive models
Accelerometer/hard drive protection support
Single hard drive congurations
2 TB, 5400 rpm, 7.2 mm
1 TB, 5400 rpm, 7.2 mm
500 GB, 5400 rpm, 7.0 mm
Dual storage congurations:
256 GB, PCIe, solid-state drive + 1 TB hard drive
128 GB, SATA-3, TLC, solid-state drive + 1 TB hard drive
M.2, SATA-3, TLC solid-state drive:
128 GB
PCIe, NVMe, M.2 solid-state drives:
512 GB
256 GB
Intel Optane (3D Xpoint) Solution PCIe, Gen3 × 2, M.2 solid-state drive
16 GB (Optane) + 2 TB, 5400 rpm, 7.2 mm hard drive
16 GB (Optane) + 1 TB, 5400 rpm, 7.2 mm hard drive
Audio Audio brand: B&O Play
Audio control panel: B&O Play Audio Control
Supports HP Audio Boost
Dual speakers
Video HP Wide Vision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV
720p by 30 frames per second
Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise
suppression
Sensors Gyroscope/E-compass/Accelerometer
Accelerometer (two – one for hard drive protection/CoolSense, the other for panel rotation)
Sensor hub
Wireless Integrated wireless options with dual antennas (M.2/PCIe):
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 4.2 Combo Adapter (MU-MIMO supported)
2 Chapter 1 Product description
Integrated wireless options with dual antennas (M.2/MIPI/BRI):
Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) (MU-MIMO, Gigabit Wi-Fi
speeds supported)
Table 1-1 Product components and their descriptions (continued)
Category Description
Integrated wireless options with single antenna (M.2/PCIe):
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Support for Miracast
Wi-Fi BIOS SAR
Ports HP Smart Plug AC adapter (4.5 mm barrel)
Headphone/microphone combo jack
High-denition multimedia interface (HDMI) v.1.4, supporting up to 1920 × 1080 at 60 Hz
Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto
adjust panel resolution to t embedded panel and external monitor connected)
USB 3.1 Gen 1 Type A ports (2)
USB 3.1 Gen 1 Type-C port (supports data transfer)
Media card reader Supports microSD/SDHC/SDXC
Push-push insertion/removal
Internal card expansion One M.2 slot for WLAN
One M.2 slot for solid-state drive
Keyboard/pointing devices Keyboard
Full-sized, textured, island-style, keyboard
Full-size, two coat paint, island-style keyboard
TouchPad requirements
ClickPad with image sensor
Multitouch gestures enabled
Precision Touchpad supported
Support for modern trackpad gestures
Taps enabled as default
Power requirements Battery
Supports a 3-cell, 41 Whr, polymer/prismatic-mix battery
Battery life enhancement
Supports battery fast charge
AC adapter
65 W HP Smart AC adapter (non-PFC, standard barrel, 4.5 mm, right angle)
65 W HP Smart AC adapter (non-PFC, standard barrel, 4.5 mm) for use in Argentina
65 W EM HP Smart AC adapter (non-PFC, standard barrel, 4.5 mm)
45 W HP Smart AC adapter (non-PFC, standard barrel, 4.5 mm, right angle)
45 W HP Smart AC adapter (non-PFC, standard barrel, 4.5 mm) for use in Argentina
3
Table 1-1 Product components and their descriptions (continued)
Category Description
Power cord
1 m, conventional power cord (C5)
Security Trusted platform module (fTPM) 2.0, rmware based
Kensington Nano Security Lock
Fingerprint reader (select models)
U2F (Universal 2nd Factor Authentication)
Operating system Preinstalled
Windows® 10 Home 64
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Single Language
Windows 10 Home S 64
Windows 10 Home S 64 Single Language
Windows 10 Pro 64
FreeDOS 2.0
Serviceability End-user replaceable parts:
AC adapter
4 Chapter 1 Product description
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Table 2-1 Right-side components and their descriptions
Component Description
(1) Drive light ● Blinking white: The hard drive is being accessed.
● Amber (select products only): HP 3D DriveGuard has temporarily
parked the hard drive.
(2) Memory card reader Reads optional memory cards that enable you to store, manage, share,
or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on
the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory card
reader.
(3) USB Type-C port Connects a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be required.
(4) HDMI port Connects an optional video or audio device, such as a high-denition
television, any compatible digital or audio component, or a high-speed
High-Denition Multimedia Interface (HDMI) device.
(5) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged.
● Blinking white: The AC adapter is disconnected and the battery has
reached a low battery level.
● Amber: The AC adapter is connected and the battery is charging.
Right side 5
Table 2-1 Right-side components and their descriptions (continued)
Component Description
(6) Power connector Connects an AC adapter.
Left side
Table 2-2 Left-side components and their descriptions
Component Description
● O: The battery is not charging.
(1) USB SuperSpeed ports (2) Connect USB devices, such as a cell phone, camera, activity tracker, or
smartwatch, and provide high-speed data transfer.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to
cycle on and o during routine operation.
(3) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving state.
The computer shuts o power to the display and other unneeded
components.
● O: The computer is o or in Hibernation. Hibernation is a power-
saving state that uses the least amount of power.
(4) Power button ● When the computer is o, press the button to turn on the
computer.
● When the computer is on, press the button briey to initiate Sleep.
● When the computer is in the Sleep state, press the button briey to
exit Sleep (select products only).
● When the computer is in Hibernation, press the button briey to
exit Hibernation.
CAUTION: Pressing and holding down the power button results in the
loss of unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button down for at least 5 seconds
to turn o the computer.
To learn more about your power settings, see your power options:
6 Chapter 2 Getting to know your computer
Table 2-2 Left-side components and their descriptions (continued)
Component Description
▲ Right-click the Power icon , and then select Power Options.
(5) Audio-out (headphone)/Audio-in
(microphone) combo jack
(6) Security cable slot Attaches an optional security cable to the computer.
Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional headset
microphone. This jack does not support optional standalone
microphones.
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For additional
safety information, see the Regulatory, Safety, and Environmental
Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then
select HP Documentation.
NOTE: When a device is connected to the jack, the computer speakers
are disabled.
NOTE: The security cable is designed to act as a deterrent, but it may
not prevent the computer from being mishandled or stolen.
Left side 7
Display
Table 2-3 Display components and their descriptions
Component Description
(1) Internal microphones (2) Record sound.
(2) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(3) Camera light On: The camera is in use.
(4) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
NOTE: Depending on the model, your computer may have one or
two wireless antenna.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
8 Chapter 2 Getting to know your computer
Keyboard area
TouchPad
Table 2-4 TouchPad components and their descriptions
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Keyboard area 9
Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
10 Chapter 2 Getting to know your computer
Speakers and ngerprint reader
Table 2-6 Speakers and ngerprint reader and their descriptions
Component Description
(1) Speakers (2) Produce sound.
(2) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
▲ To use the ngerprint reader, place your nger on the
ngerprint reader until it reads your ngerprint.
IMPORTANT: To prevent ngerprint logon issues, make sure
when you register your ngerprint that all sides of your nger
are registered by the ngerprint reader.
Keyboard area 11
Special keys
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes specic functions when pressed in combination with
the fn key.
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
12 Chapter 2 Getting to know your computer
Bottom
Table 2-8 Bottom components and their descriptions
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and o during routine operation.
Bottom 13
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Table 2-9 Service label components
Component
(1) Product name
(2) Model number
(3) Product ID
14 Chapter 2 Getting to know your computer
Table 2-9 Service label components (continued)
Component
(4) Serial number
(5) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 15
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components
16 Chapter 3 Illustrated parts catalog
Table 3-1 Computer major components and their descriptions
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
(2) Keyboard/top cover (includes keyboard cable)
For use in models with a backlit keyboard:
● With ngerprint reader; natural silver L51519-xx1
● Without ngerprint reader; natural silver L51520-xx1
● With ngerprint reader; pale gold L51521-xx1
● Without ngerprint reader; pale gold L51522-xx1
For use in models without a backlit keyboard:
● With ngerprint reader; natural silver L51362-xx1
● Without ngerprint reader; natural silver L51363-xx1
● With ngerprint reader; pale gold L51364-xx1
● Without ngerprint reader; pale gold L51365-xx1
(3) TouchPad (includes bracket)
information, see Display assembly subcomponents on page 19.
For a detailed list of country codes, see Keyboard/top cover on page 68.
L51336-001
NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad
cable is available using spare part number L51341-001.
(4) TouchPad bracket included with TouchPad
(5) Fingerprint reader
NOTE: The ngerprint reader spare part kit does not include the cable. The cable is
available using spare part number L51344-001.
(6) Power connector cable L51346-001
(7) Speakers (include left and right speakers and cable) L51355-001
(8) USB board
NOTE: The USB board spare part kit does not include the cable. The cable is available
using spare part number L51345-001.
(9) Power button
Pale gold L54140-001
Natural silver L54139-001
(10) Power button/audio board
NOTE: The power button/audio board spare part kit does not include the cable. The cable
is available using spare part number L51342-001.
(11) System board (includes processor)
L51113-001
L51334-001
L51333-001
Computer major components 17
Table 3-1 Computer major components and their descriptions (continued)
Item Component Spare part number
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
For use in models with discrete graphics memory:
● Intel Core i7-8565U processor and 4 GB Radeon 535 graphics memory L50975-xx1
● Intel Core i5-8265U processor and 2 GB Radeon 535 graphics memory L50974-xx1
For use in models with UMA graphics memory:
● Intel Core i7-8565U processor L50973-xx1
● Intel Core i5-8265U processor L50972-xx1
● Intel Core i3-8145U processor L50971-xx1
Thermal pad, for use in models with discrete graphics memory (not illustrated) L21302-001
Heat sink (includes replacement thermal material)
(12) For use in models with discrete graphics L51348-001
(13) For use in models with UMA graphics L51347-001
(14) Fan L51349-001
(15) Solid-state drive (M.2)
512 GB, PCIe L51361-001
256 GB, PCIe L51360-001
128 GB, SATA-3, TLC L51359-001
16 GB, PCIe (Optane Memory Module) L55350-001
(16) WLAN module
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 924813-855
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 L17365-005
Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L22634-005
(17) Memory cover L51104-001
(18) Memory module (DDR4)
8 GB 937236-855
4 GB L10598-855
(19) Hard drive
2 TB, 5400 rpm 912487-858
1 TB, 5400 rpm L30422-007
500 GB, 5400 rpm 778186-007
(20) Battery (3-cell, 41 Whr) L11119-857
18 Chapter 3 Illustrated parts catalog
Table 3-1 Computer major components and their descriptions (continued)
Item Component Spare part number
(21) Bottom cover
For use in models with discrete graphics memory L51338-001
For use in models with UMA graphics memory L51339-001
(22) Rubber Feet Kit L51354-001
Display assembly subcomponents
Table 3-2 Display assembly components and their descriptions
Item Component Spare part number
(1) Display panel
FHD L51357-001
HD L51358-001
(2) Display cable L51771-001
(3) Touch control board L51770-001
(4) Webcam/microphone module (includes double-sided adhesive) L51337-001
Display assembly subcomponents 19
Table 3-2 Display assembly components and their descriptions (continued)
Item Component Spare part number
(5) WLAN antenna L51326-001
(6) Webcam cable L51340-001
(7) Display Hinge Kit (includes left and right display hinges)
For use in models with an FHD display panel L51819-001
For use in models with an HD display panel L51331-001
(8) Hinge cover
For use in models with an FHD display panel L51820-001
For use in models with an HD display panel L51332-001
(9) Display enclosure
For use in models with an HD display
● Natural silver L51327-001
● Pale gold L51328-001
For use in models with an FHD display
● Natural silver L51329-001
● Pale gold L51330-001
20 Chapter 3 Illustrated parts catalog
Mass storage devices
Table 3-3 Mass storage devices and their descriptions
Item Component Spare part number
(1) Hard drive cover L51350-001
(2) Hard drive
2 TB, 5400 rpm 912487-858
1 TB, 5400 rpm L30422-007
500 GB, 5400 rpm 778186-007
(3) Hard drive cable L51343-001
(4) Solid-state drive module foil cover L51352-001
(5) Solid-state drive (M.2)
512 GB, PCIe L51361-001
256 GB, PCIe L51360-001
128 GB, SATA-3, TLC L51359-001
16 GB, PCIe (Optane Memory Module) L55350-001
Mass storage devices 21
Cables
Table 3-4 Cables and their descriptions
Item Component Spare part number
(1) TouchPad cable L51341-001
(2) Hard drive cable L51343-001
(3) USB board cable L51345-001
(4) Power button/audio board cable L51342-001
Fingerprint reader cable (not illustrated) L51344-001
22 Chapter 3 Illustrated parts catalog
Miscellaneous parts
Table 3-5 Miscellaneous parts and their descriptions
Component Spare part number
65 W AC adapter (non-PFC, S-3P, 4.5 mm) 710412-001
65 W AC adapter (non-PFC, S-3P, 4.5 mm) for use in Argentina 710340-850
45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm, non-slim) 741727-001
45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm) for use in Argentina 741553-852
Power cord, (C5, 1.0 m)
For use in Denmark L19360-001
For use in Europe L19361-001
For use in Israel L19362-001
For use in Italy L19364-001
For use in North America L19367-001
For use in South Africa L19369-001
For use in Switzerland L19370-001
For use in the United Kingdom L19373-001
Miscellaneous kit (includes heat sink Mylar, heat sink gasket, and WLAN module gasket, WLAN Mylar,
ngerprint reader tape, and memory cover and heat sink conductive tape)
Stylus, active pen 910942-001
Pen tip L04536-001
Adapter, USB-C to USB-A 833960-001
HP USB External DVD-RW Drive 747080-001
HP HDMI-to-VGA adapter 701943-001
HP USB-to-Gigabit RJ-45 adapter 829941-001
HP USB-C-to-RJ-45 adapter 855560-001
Screw Kit L51356-001
L51353-001
Miscellaneous parts 23
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Non-marking, non-conductive pry tool
● Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
24 Chapter 4 Removal and replacement procedures preliminary requirements
Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn o power and input signals before inserting or removing connectors or test equipment.
Electrostatic discharge information
A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) may not appear to be aected at all and can work perfectly
throughout a normal cycle. The device may function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
Electrostatic discharge information 25
IMPORTANT: To prevent damage to the device when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
Generating static electricity
Note the following:
● Dierent activities generate dierent amounts of static electricity.
● Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event 55% 40% 10%
Walking across carpet
Walking across vinyl oor
Motions of bench worker
Removing DIPs from plastic tube
Removing DIPs from vinyl tray
Removing DIPs from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
Electronic components are then multi-packaged inside plastic tubes, trays, or Styrofoam.
NOTE: As little as 700 volts can degrade a product.
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
26 Chapter 4 Removal and replacement procedures preliminary requirements
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.
Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to electronic components:
● Wrist straps are exible straps with a maximum of one-megohm ± 10% resistance in the ground cords.
To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and t snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with
a maximum of one-megohm ± 10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels
Static shielding protection levels
Method Voltage
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Grounding the work area
To prevent static damage at the work area, use the following precautions:
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn o power and input signals before inserting and removing connectors or test equipment.
● Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.
● Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Recommended materials and equipment
1,500
7,500
15,000
Materials and equipment that are recommended for use in preventing static electricity include:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
● Static-dissipative table or oor mats with hard tie to ground
Electrostatic discharge information 27
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing one-megohm +/- 10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
28 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
authorized service provider parts
IMPORTANT: Components described in this chapter should only be accessed by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
There are as many as 52 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.
Preparation for disassembly
See Removal and replacement procedures preliminary requirements on page 24 for initial safety procedures.
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Component replacement procedures 29
Bottom cover
Table 5-1 Bottom cover description and part number
Description Spare part number
Bottom cover for use in models with discrete graphics memory L51338-001
Bottom cover for use in models with UMA graphics memory L51339-001
Rubber Foot Kit L51354-001
▲ Prepare the computer for disassembly (Preparation for disassembly on page 29).
Remove the bottom cover:
1. Peel the four upper rubber feet o the bottom of the computer (1).
2. Remove the four Phillips M2.0 × 6.0 screws from under the feet (2) and the Phillips M2.0 × 4.0 screw
from the bottom edge (3).
3. On the side of the computer with the display, insert a plastic tool between the bottom cover and the
computer (1), and then slide the tool from one side of the computer to the other (2) to separate the
bottom cover from the computer.
30 Chapter 5 Removal and replacement procedures for authorized service provider parts
4. On the left and right sides of the computer, insert a plastic tool between the bottom cover and the
computer (3), and then slide the tool from the top to the bottom of the computer (4) to separate the
bottom cover from the computer.
IMPORTANT: Be sure to follow the removal instructions to avoid damaging the hooks on the inside of
the bottom cover and computer.
5. On the bottom edge of the computer, insert a plastic tool between the bottom cover and the computer
(1), and then slide the tool from one side of the computer to the other (2) to separate the bottom cover
from the computer. At the same time, push downward on the top edge of the bottom cover (3), and then
lift the bottom cover o the computer (4).
Reverse this procedure to install the bottom cover.
Component replacement procedures 31
Battery
Table 5-2 Battery description and part number
Description Spare part number
Battery (3-cell, 41 Whr) L11119-857
Before removing the battery, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (see Bottom cover on page 30).
Remove the battery:
1. Remove the ve Phillips M2.0 × 3.0 screws (1) that secure the battery to the computer.
2. Remove the battery from the computer (2).
Reverse this procedure to install the battery.
32 Chapter 5 Removal and replacement procedures for authorized service provider parts
WLAN module
Table 5-3 WLAN module description and part number
Description Spare part number
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 L17365-005
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 924813-855
Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L22634-005
WLAN module gasket (included in Miscellaneous kit) L51353-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Disconnect the battery (see Battery on page 32).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1/white
WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black WLAN antenna cable
connects to the WLAN module #1/Aux terminal.
2. Remove the Phillips M2.0 × 2.5 screw (2) that secures the WLAN module to the bottom cover. (The WLAN
module tilts up.)
Component replacement procedures 33
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
Models with two antennas
Models with one antenna
34 Chapter 5 Removal and replacement procedures for authorized service provider parts
NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must
be installed on the antenna connector, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures 35
Hard drive
Table 5-4 Hard drive description and part number
Description Spare part number
Hard drive, 2 TB, 5400 rpm 912487-858
Hard drive, 1 TB, 5400 rpm L30422-007
Hard drive, 500 GB, 5400 rpm 778186-007
Hard drive cover L51350-001
Before removing the hard drive, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Disconnect the battery (see Battery on page 32).
Remove the hard drive:
1. Disconnect the hard drive cable from the system board ZIF connector (1).
2. Lift up the connector side of the hard drive (2), and then remove the hard drive from the computer (3).
36 Chapter 5 Removal and replacement procedures for authorized service provider parts
3. If it is necessary to remove the rubber hard drive cover, pull the sides of the cover outward (1), and then
remove the cover from the hard drive (2).
4. If it is necessary to remove the foil from the hard drive, lift the two foil tabs from atop connector (1),
disconnect the connector from the rear of the drive (2), pull to disengage the sides of the foil (3), and
then remove the hard drive from the foil (4).
Component replacement procedures 37
5. If it is necessary to install foil onto the hard drive, insert the connector onto the rear of the drive (1),
center the hard drive onto the foil (2), place the foil tabs over the connector (3), and then adhere the
sides of foil onto the sides of the hard drive (4).
Reverse this procedure to reassemble and install the hard drive.
38 Chapter 5 Removal and replacement procedures for authorized service provider parts
Solid-state drive
Table 5-5 Solid-state drive description and part number
Description Spare part number
512 GB, PCIe L51361-001
256 GB, PCIe L51360-001
128 GB, SATA-3, TLC L51359-001
16 GB, PCIe (Optane Memory Module) L55350-001
Solid-state drive module foil cover L51352-001
Before removing the solid-state drive, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
Remove the solid-state drive:
1. Remove the cover from atop the drive (1).
2. Remove the Phillips M2.0 × 3.0 screw (2), and then pull the solid-state drive module from the socket (3).
Reverse this procedure to install the solid-state drive.
When installing a solid-state drive, be sure to place the cover on top of the drive.
Component replacement procedures 39
40 Chapter 5 Removal and replacement procedures for authorized service provider parts
Memory
Table 5-6 Memory description and part number
Description Spare part number
Memory module, 8 GB 937236-855
Memory module, 4 GB L10598-855
Memory cover L51104-001
Before removing the memory modules, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
Remove the memory modules:
1. Squeeze the ends of the memory cover (1), and then lift the cover o the system board (2).
2. Spread the two retention clips outward (1) until the memory module tilts up at a 45-degree angle.
Component replacement procedures 41
3. Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same
procedure to remove both memory modules.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
Install the memory modules:
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module. Do not bend the memory module.
1. Align the notched edge of the memory module with the tab in the memory module slot (1).
2. Press the module into the slot until seated (2).
3. Gently press down on the module edges until the side retention clips snap into place (3).
To replace the memory cover, insert the edges to the cover into the clips on the system board.
42 Chapter 5 Removal and replacement procedures for authorized service provider parts
Component replacement procedures 43
Power button/audio board
NOTE: The power button/audio board spare part kit does not include the power button board cable. The
power button/audio board cable is available using spare part number L51342-001.
Table 5-7 Power button/audio board description and part number
Description Spare part number
Power button/audio board L51333-001
Before removing the power button/audio board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
Remove the power button board:
1. Disconnect the cable from the ZIF connector on the board (1).
2. Remove the two Phillips M2.0 × 3.0 screws (2) that secure the board to the computer.
3. Rotate the rear of the board up, and then lift it out of the computer (3).
Reverse this procedure to install the power button/audio board.
44 Chapter 5 Removal and replacement procedures for authorized service provider parts
Power button
Table 5-8 Spare part description and number
Description Spare part number
Power button, pale gold L54140-001
Power button, natural silver L54139-001
Before removing the power button, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
4. Remove the power button board (see Power button/audio board on page 44).
Remove the power button:
1. Lift the Mylar from on top of the power button (1).
2. Push the tabs that secure the power button to the computer (2).
3. Push the power button into the computer (3).
Reverse this procedure to install the power button.
Component replacement procedures 45
Fingerprint reader board
NOTE: The ngerprint reader board spare part kit does not include the cable. The board cable is available
using spare part number L51344-001.
Table 5-9 Fingerprint reader board description and part number
Description Spare part number
Fingerprint reader board L51113-001
Before removing the ngerprint reader board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
4. Remove the hard drive (see Hard drive on page 36).
Remove the ngerprint reader board:
1. Disconnect the cable from the reverse ZIF connector on the ngerprint reader board (1).
2. Remove the two Phillips M2.0 × 2.0 screws (2) that secure the ngerprint reader board bracket to the
computer.
3. Slide the bracket toward the side of the computer, and then remove it (3).
4. Remove the ngerprint reader board from the computer (4).
Reverse this procedure to install the ngerprint reader board.
46 Chapter 5 Removal and replacement procedures for authorized service provider parts
TouchPad
NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available
using spare part number L51341-001.
Table 5-10 TouchPad description and part number
Before removing the TouchPad , follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
Remove the TouchPad:
1. Disconnect the cable from the ZIF connector on the TouchPad (1).
2. Remove the four Phillips M2.0 × 3.0 screws (2) that secure the TouchPad bracket to the top cover.
3. Remove the TouchPad bracket from the computer (3).
4. Remove the three broadhead Phillips M2.0 × 2.0 screws (4) that secure the TouchPad to the top cover.
Description Spare part number
TouchPad L51336-001
5. Remove the TouchPad from the computer (5).
Reverse this procedure to install the TouchPad.
Component replacement procedures 47
Speakers
Table 5-11 Speaker description and part number
Before removing the speakers, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
Remove the speakers:
1. Disconnect the speaker cable from the system board (1).
2. Disconnect the antenna cable from the WLAN module (2).
3. Release the cables from the routing over the speaker (3).
4. Disconnect the display cable from the system board (4).
5. Remove the display cable from the routing over the speaker (5).
Description Spare part number
Speakers (includes left and right speakers and cables) L51355-001
6. Disconnect the CCD (webcam) cable from the system board (6).
7. Remove the two Phillips M2.0 × 6.0 screws that secure the speaker to the computer (1).
48 Chapter 5 Removal and replacement procedures for authorized service provider parts
8. Remove the speakers from the computer (2).
Reverse this procedure to install the speakers.
Component replacement procedures 49
Heat sink
Table 5-12 Heat sink description and part number
Description Spare part number
Heat sink for use in models with UMA graphics L51347-001
Heat sink for use in models with discrete graphics L51348-001
Miscellaneous kit (includes heat sink Mylar, heat sink gasket, and WLAN module gasket, WLAN Mylar,
ngerprint reader tape, and memory cover and heat sink conductive tape)
L51353-001
Before removing the heat sink, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
Remove the heat sink from models with discrete graphics:
1. Remove the six Phillips M2.0 × 4.0 screws (1) that secure the heat sink to the system board.
2. Remove the heat sink (2).
50 Chapter 5 Removal and replacement procedures for authorized service provider parts
3. Clean and reapply thermal material from the surfaces of the system board components (1) (3) and the
heat sink (2) (4) each time the heat sink is removed.
Remove the heat sink from models with integrated UMA graphics:
1. Remove the four Phillips M2.0 × 4.0 screws (1) that secure the heat sink to the system board.
2. Remove the heat sink (2).
Component replacement procedures 51
3. Clean and reapply thermal material from the surfaces of the system board component (1) and the heat
sink (2) each time the heat sink is removed.
Reverse this procedure to install the heat sink.
52 Chapter 5 Removal and replacement procedures for authorized service provider parts
Fan
Table 5-13 Fan description and part number
Description Spare part number
Fan L51349-001
Before removing the fan, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
4. Remove the heat sink (see Heat sink on page 50).
Remove the fan:
1. Disconnect the fan cable from the system board (1).
2. Remove the two Phillips M2.0 × 4.0 screws (2) that secure the fan to the computer.
3. Remove the fan from the computer (3).
Reverse this procedure to install the fan.
Component replacement procedures 53
USB board
NOTE: The USB board spare part kit does not include the cable. The cable is available using spare part
number L51345-001.
Table 5-14 USB board description and part number
Description Spare part number
USB board L51334-001
Before removing the USB board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Disconnect the battery (see Battery on page 32).
Remove the USB board
1. Remove the two Phillips M2.0 × 3.0 screws (1) that secure the board to the computer.
2. Turn the board upside down to access the connector underneath (2).
3. Disconnect the cable from the ZIF connector on the USB board (1).
54 Chapter 5 Removal and replacement procedures for authorized service provider parts
4. Remove the board from the computer (2).
Reverse this procedure to install the USB board
Component replacement procedures 55
System board
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
Table 5-15 System board description and part number
Description Spare part number
System board for use in models with discrete graphics memory:
● Intel Core i7-8565U processor and 4 GB Radeon 535 graphics memory L50975-xx1
● Intel Core i5-8265U processor and 2 GB Radeon 535 graphics memory L50974-xx1
System board for use in models with UMA graphics memory:
● Intel Core i7-8565U processor L50973-xx1
● Intel Core i5-8265U processor L50972-xx1
● Intel Core i3-8145U processor L50971-xx1
Thermal pad, for use in models with discrete graphics memory L21302-001
Before removing the system board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
4. Remove the WLAN module (see WLAN module on page 33).
5. Remove the solid-state drive (see Solid-state drive on page 39).
6. Remove the USB board (see USB board on page 54).
Remove the system board:
1. Disconnect the following cables from the system board:
(1) Power connector cable
(2) Speaker cable
(3) WLAN module antennas
(4) Display cable (ZIF)
(5) Webcam (CCD) cable (ZIF)
(6) Power button/audio board cable (ZIF)
(7) TouchPad cable from TouchPad (ZIF)
(8) Keyboard cable (ZIF)
(9) Backlight cable (ZIF)
56 Chapter 5 Removal and replacement procedures for authorized service provider parts
(10) Hard drive cable
(11) Fingerprint board cable from ngerprint board (ZIF)
2. Remove the three Phillips M2.0 × 3.0 screws that secure the system board to the computer.
Component replacement procedures 57
3. Lift the right side of the system board (1), and then pull the system board to the right to remove it from
the computer (2).
Reverse this procedure to install the system board.
58 Chapter 5 Removal and replacement procedures for authorized service provider parts
Display assembly
NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare
part information, see the individual removal subsections.
Before removing the display assembly, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
Remove the display assembly:
1. Disconnect the webcam (CCD) cable from the ZIF connector on the system board (1).
2. Disconnect the antenna cables from the WLAN module (2).
3. Remove the webcam cable and antenna cables from the routing channel in the speaker (3).
4. Disconnect the display cable from the ZIF connector on the system board (4).
5. Remove the display cable from the routing channel in the speaker (5).
6. Open the display (1).
7. Remove the three Phillips M2.5 × 6.0 screws (2) from each hinge.
Component replacement procedures 59
8. Separate the display from the computer by pulling the display up and away from the chassis (3).
9. To remove the display panel:
a. Use a plastic tool (1) to loosen around the entire display to separate it from the display enclosure
(2).
b. Remove the display panel (3).
Display panels are available using spare part number L51357-001 for FHD panels and L51358-001
for HD panels.
10. If it is necessary to replace the display cable from the display panel:
a. Peel the tape from the top of the display connector at the bottom of the panel (1).
b. Disconnect the cable from the display panel (2).
60 Chapter 5 Removal and replacement procedures for authorized service provider parts
c. Disconnect the cable from the g-sensor board (3).
d. Remove the cable from the display (4).
The display cable is available using spare part number L51771-001.
11. If it is necessary to replace the touch control board from the display panel:
a. Disconnect the cable from the side of the board (1).
b. Disconnect the two cables from the two ZIF connectors on the board (2).
c. Peel the tape that secures the touch control board to the display panel (3).
Component replacement procedures 61
d. Remove the board from the panel (4).
The touch control board is available using spare part number L51770-001.
12. If it is necessary to replace the camera/microphone module:
a. Lift evenly on both sides of the module to detach the module from the display back cover (1). The
camera/microphone module is attached to the display back cover with double-sided adhesive.
b. Disconnect the cable (2) from the camera/microphone module.
The camera/microphone module is available using spare part number L51337-001.
62 Chapter 5 Removal and replacement procedures for authorized service provider parts
13. If it is necessary to replace the display hinges:
a. Remove the three Phillips M2.0 × 3.0 screws (1) that secure each display hinge to the display back
cover.
b. Remove the display hinges (2).
The display hinges are available using spare part number L51819-001 for models with an FHD
display and L51331-001 for models with an HD display.
14. If it is necessary to remove the hinge covers from the hinges, remove the Phillips 2.0 × 3.0 screw from
the inside of each hinge (1), and then slide the hinge covers o the hinges (2).
Hinge covers are available using spare part number L51820-001 for models with an FHD display and
L51332-001 for models with an HD display.
15. If it is necessary to replace the webcam panel cable:
a. Release the webcam cable from the display back cover (1).
Component replacement procedures 63
b. Remove the webcam cable (2).
The webcam cable is available using spare part number L51340-001.
16. If it is necessary to replace the WLAN antennas and cables:
a. Release the cables from the clips and routing channel built into the bottom of the display back
cover (1).
64 Chapter 5 Removal and replacement procedures for authorized service provider parts
b. Detach the WLAN antennas (2) from the display back cover. (The antennas are attached to the
display back cover with double-sided adhesive.)
The WLAN antennas and cables are available using spare part number L51326-001.
NOTE: The following illustration shows a single antenna.
Display enclosure is available using the following spare part numbers:
L51327-001: HD display, natural silver
L51328-001: HD display, pale gold
L51329-001: FHD display, natural silver
L51330-001: FHD display, pale gold
Component replacement procedures 65
17. Use the following images to install the display panel:
a. Install the tape on both sides of the display back cover (1).
b. Pull the backing o the top of the tape (2).
c. Insert the panel onto the display back cover (1), and then press it downward into place (2).
d. Use a tool to make sure the display cable and antennas/webcam cable are routed correctly through
the hinge caps on the inside of the hinges (3).
Reverse this procedure to reassemble install the display assembly.
66 Chapter 5 Removal and replacement procedures for authorized service provider parts
Power connector
Table 5-16 Power connector description and part number
Description Spare part number
Power connector L51346-001
Before removing the power connector, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
4. Remove the display (see Display assembly on page 59).
Remove the power connector cable:
1. Disconnect the power connector cable from the system board (1).
2. Remove the power connector and cable from the computer (2).
Reverse this procedure to install the power connector cable.
Component replacement procedures 67
Keyboard/top cover
The top cover with keyboard remains after removing all other spared parts from the computer.
In this section, the rst table provides the main spare part number for the keyboards. The second table
provides the country codes.
Table 5-17 Keyboard/top cover description and part number
Description Spare part number
Keyboard/top cover for use in models with a backlit keyboard:
● With ngerprint reader; natural silver L51519-xx1
● Without ngerprint reader; natural silver L51520-xx1
● With ngerprint reader; pale gold L51521-xx1
● Without ngerprint reader; pale gold L51522-xx1
Keyboard/top cover for use in models without a backlit keyboard:
● With ngerprint reader; natural silver L51362-xx1
● Without ngerprint reader; natural silver L51363-xx1
● With ngerprint reader; pale gold L51364-xx1
● Without ngerprint reader; pale gold L51365-xx1
Table 5-18 Keyboard country codes
For use in country or
region
Belgium -A41 Hungary -211 Saudi Arabia -171
Bulgaria -261 Israel -BB1 Slovenia -BA1
Czech Republic and
Slovakia
Denmark, Finland, and
Norway
France -051 The Netherlands -B31 Turkey -141
French Canada -DB1 Portugal -131 Ukraine -BD1
Germany -041 Romania -271 United Kingdom -031
Greece -151 Russia -251 United States -001
Spare part
number
-FL1 Italy -061 Spain -071
-DH1 Latin America -161 Switzerland -BG1
For use in country or
region
Spare part
number
For use in country or
region
Spare part
number
68 Chapter 5 Removal and replacement procedures for authorized service provider parts
6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲ Turn on or restart the computer and quickly press f10.
– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select My notebook, and then select Specications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 69).
2. Select Main, and then make note of the BIOS version.
3. Select Exit, select one of the options, and then follow the on-screen instructions.
● In Windows, press CTRL+Alt+S.
Starting Setup Utility (BIOS) 69
To check for later BIOS versions, see Downloading a BIOS update on page 70.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
70 Chapter 6 Using Setup Utility (BIOS)
7 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 71.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as
administrator.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and xes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-
screen instructions.
● Instructions for calling support are displayed. Follow those instructions.
Downloading HP PC Hardware Diagnostics Windows
● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe les are provided.
Using HP PC Hardware Diagnostics Windows (select products only) 71
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB ash
drive.
The tool is downloaded to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specic Windows diagnostics version to be downloaded to your computer or USB ash drive.
The tool is downloaded to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB ash drive where the .exe le was downloaded,
double-click the .exe le, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download
and create the HP UEFI support environment because only .exe les are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 73.
HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically lled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
72 Chapter 7 Using HP PC Hardware Diagnostics
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB ash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 73.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:
Using HP PC Hardware Diagnostics UEFI 73
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, it may be necessary to download the software by using the product name or
number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.
74 Chapter 7 Using HP PC Hardware Diagnostics
● Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take eect when the computer restarts.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 75
8 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 76).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 76).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 76).
● Restoring and recovery—Windows oers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 76).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.
To download the tool:
▲ Go to the Microsoft Store and search for HP Cloud Recovery.
For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using
the Cloud Recovery Tool (Windows 10, 7)."
76 Chapter 8 Backing up, restoring, and recovering
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 76.
Recovering using HP Recovery media
HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 76.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
▲ Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen
instructions.
Restoring and recovery 77
9 Specications
Table 9-1 Computer specications
Metric U.S.
Computer dimensions
Width 359.0 mm 14.13 in
Depth 241.6 mm 9.51 in
Height, FHD models 19.9 mm 0.78 in
Height, HD models 20.7 mm 0.82 in
Weight, solid-state drive 1926.0 g 4.25 lbs
Weight, solid-state drive + hard drive 2014.0 g 4.44 lbs
Input power Rating
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
Temperature
19.5 V dc @ 3.33 A – 65 W
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
78 Chapter 9 Specications
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 79
Requirements for specic countries and regions
Table 10-1 Power cord requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India BIS 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
The Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
The People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
The United Kingdom ASTA 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
80 Chapter 10 Power cord set requirements
Table 10-1 Power cord requirements for specic countries and regions (continued)
Country/region Accredited agency Applicable note number
2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the CCC certication mark.
5. The exible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Corset approval number and logo must be printed on a ag label.
6. The exible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set ttings (appliance coupler, cable,
and wall plug) must bear the BSMI certication mark.
7. For 127 V ac, the exible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the exible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.
Requirements for specic countries and regions 81
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
82 Chapter 11 Recycling
Index
A
AC adapter and battery light,
identifying 5
action keys
identifying 12
antenna
removal 64
spare part numbers 20, 65
audio, product description 2
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying
B
backup, creating 76
backups 76
battery
removal 32
spare part number 18, 32
BIOS
determining version 69
downloading an update 70
starting the Setup Utility 69
updating 69
Bluetooth label 15
boot order, changing 77
bottom components 13
bottom cover
removal 30
spare part number 30
bottom cover, spare part numbers
19
buttons
left TouchPad 9
power 6
right TouchPad 9
C
camera
identifying 8
camera light, identifying 8
caps lock light, identifying 10
cautions
electrostatic discharge 25
7
components
bottom 13
display 8
keyboard area 9
left side 6
right side 5
computer major components 16
connectors
power 6
D
display assembly
removal 59
subcomponents 19
display bezel
removal 60
spare part numbers 60
display cable
spare part number 19, 61
display components 8
display enclosure, spare part
number 20
display hinge
removal 63
Display Hinge Kit, spare part
number 20, 63
display panel
product description 1
spare part numbers 19
display/touch control board cable
removal 60
drive light, identifying 5
E
electrostatic discharge (ESD) 25
preventing damage 26
esc key, identifying 12
F
fan
removal 53
spare part number 18, 53
ngerprint reader board
removal 46
spare part number 46
ngerprint reader board cable, spare
part number 46
ngerprint reader, identifying 11
fn key, identifying 12
G
graphics, product description 1
grounding methods 27
guidelines
packaging 28
transporting 28
workstation 25
H
hard drive
removal 36
spare part number 21
spare part numbers 36
hard drive cable
spare part number 21
hard drive cover
spare part number 21
HDMI port
identifying 5
heat sink
removal 50
spare part number 18, 50
hinge
spare part number 20, 63
hinge cover
spare part numbers 20
HP PC Hardware Diagnostics UEFI
downloading 73
starting 73
using 72
HP PC Hardware Diagnostics Windows
downloading 71
installing 72
using 71
HP Recovery Manager
correcting boot problems 77
HP Recovery media
recovery 77
Index 83
I
integrated numeric keypad,
identifying 12
internal card expansion, product
description 3
internal microphones, identifying 8
J
jacks
audio-out (headphone)/audio-in
(microphone)
K
keyboard/top cover
removal 68
spare part numbers 17, 68
keypad, integrated numeric 12
keys
action 12
esc 12
fn 12
num lock 12
Windows 12
L
labels
Bluetooth 15
regulatory 15
serial number 14
service 14
wireless certication 15
WLAN 15
left side components 6
lights
AC adapter and battery 5
camera 8
caps lock 10
drive 5
mute 10
power 6
M
media card reader, product
description 3
memory
removal 41
spare part numbers 41
memory, product description 1
microphone
product description 2
model name 1
7
mute light, identifying 10
O
operating system, product
description 4
P
packaging guidelines 28
ports
HDMI 5
product description 3
USB SuperSpeed 6
USB Type-C 5
power button board
removal 45
spare part number 45
power button board cable, spare part
number 17, 44
power button, identifying 6
power button/audio board
removal 44
spare part number 17, 44
power connector
identifying 6
power connector cable
removal 67
spare part number 17, 67
power cord
requirements for all countries
79
requirements for specic
countries and regions 80
set requirements 79
spare part numbers 23
power lights, identifying 6
power requirements, product
description 3
processor, product description 1
product description
audio 2
display panel 1
graphics 1
internal card expansion 3
media card reader 3
memory 1
microphone 2
operating system 4
ports 3
power requirements 3
processors 1
product name 1
sensors 2
serviceability 4
storage 1
video 2
wireless 2
product name 1
product name and number,
computer 14
R
recovery 76
discs 77
HP Recovery partition 77
media 77
USB ash drive 77
recovery media
creating using HP Cloud Recovery
Download Tool 76
creating using Windows tools 76
regulatory information
regulatory label 15
wireless certication labels 15
Remote HP PC Hardware Diagnostics
UEFI settings
customizing 74
using 74
removal/replacement procedures
29
restoring 76
right side components 5
Rubber Kit, spare part numbers 19
S
Screw Kit, spare part number 23
security cable slot, identifying 7
sensoirs, product description 2
serial number, computer 14
service labels, locating 14
serviceability, product description 4
slots
memory card reader 5
security cable 7
solid-state drive
removal 39
spare part number 18, 21
spare part numbers 39
speakers
identifying 11
84 Index
removal 48
spare part number 17, 48
special keys, using 12
static electricity 26
storage, product description 1
system board
removal 56
spare part numbers 56
system restore point, creating 76
T
touch control board
removal 61
spare part number 19, 62
TouchPad
removal 47
spare part numbers 17, 47
TouchPad buttons
identifying 9
TouchPad cable, spare part number
17, 47
TouchPad zone, identifying 9
transporting guidelines 28
traveling with the computer 15
wireless antenna
removal 64
spare part numbers 20, 65
wireless certication label 15
wireless, product description 2
WLAN antenna
removal 64
spare part number 20, 65
WLAN antennas, identifying 8
WLAN device 15
WLAN label 15
WLAN module
removal 33
spare part numbers 18, 33
workstation guidelines 25
U
USB board
removal 54
spare part numbers 17, 54
USB board cable, spare part
number 17, 54
USB SuperSpeed port, identifying 6
USB Type-C port, identifying 5
V
vents, identifying 13
video, product description 2
W
webcam cable
removal 63
spare part number 20, 64
webcam/microphone module
removal 62
spare part number 19, 62
Windows
backup 76
recovery media 76
system restore point 76
Windows key, identifying 12
Windows tools, using 76
Index 85
Loading...