Maintenance and Service Guide
HP ProBook x360 11 G3 Education Edition
IMPORTANT! This document is intended for HP authorized service
providers only.
© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, Celeron, and Pentium are
trademarks of Intel Corporation in the U.S. and
other countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: December 2018
Document Part Number: L43250-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 5
Right ....................................................................................................................................................................... 5
Left ......................................................................................................................................................................... 6
Display .................................................................................................................................................................... 8
Keyboard area ........................................................................................................................................................ 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Keyboard webcam ............................................................................................................................. 11
Special keys ....................................................................................................................................... 12
Action keys ........................................................................................................................................ 13
Bottom ................................................................................................................................................................. 14
Labels ................................................................................................................................................................... 15
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components .............................................................................................................................. 16
Miscellaneous parts ............................................................................................................................................. 18
Display assembly subcomponents ...................................................................................................................... 19
Bracket Kit ............................................................................................................................................................ 20
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 22
Workstation guidelines ..................................................................................................................... 22
Electrostatic discharge information .................................................................................................................... 22
Generating static electricity .............................................................................................................. 23
Preventing electrostatic damage to equipment ............................................................................... 23
Personal grounding methods and equipment .................................................................................. 24
Grounding the work area ................................................................................................................... 24
Recommended materials and equipment ........................................................................................ 24
Packaging and transporting guidelines .............................................................................................................. 25
v
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 26
Component replacement procedures .................................................................................................................. 26
Preparation for disassembly ............................................................................................................. 26
Keyboard/top cover ........................................................................................................................... 26
TouchPad ........................................................................................................................................... 29
Second webcam and webcam transfer board ................................................................................... 31
Battery ............................................................................................................................................... 33
Solid-state drive ................................................................................................................................ 34
WLAN module .................................................................................................................................... 35
RTC battery ........................................................................................................................................ 38
Speakers ............................................................................................................................................ 39
Audio board ....................................................................................................................................... 40
Power connector cable (DC-in) .......................................................................................................... 41
System board .................................................................................................................................... 42
Heat sink ............................................................................................................................................ 45
Display assembly ............................................................................................................................... 47
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 55
Using Computer Setup ......................................................................................................................................... 55
Starting Computer Setup .................................................................................................................. 55
Navigating and selecting in Computer Setup ................................................................................... 55
Restoring factory settings in Computer Setup ................................................................................. 55
Updating the BIOS ............................................................................................................................. 56
Determining the BIOS version ......................................................................................... 56
Downloading a BIOS update ........................................................................................... 56
Changing the boot order using the f9 prompt .................................................................................. 57
TPM BIOS settings (select products only) ........................................................................................................... 57
Using HP Sure Start (select products only) ......................................................................................................... 58
7 Backing up, restoring, and recovering ........................................................................................................... 59
Backing up information and creating recovery media ........................................................................................ 59
Using Windows tools ......................................................................................................................... 59
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 59
Restoring and recovery ........................................................................................................................................ 60
Restoring, resetting, and refreshing using Windows tools .............................................................. 60
Recovering using HP Recovery media ............................................................................................... 60
Changing the computer boot order ................................................................................................... 60
8 Using HP PC Hardware Diagnostics ................................................................................................................ 61
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 61
vi
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 61
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 62
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 62
Installing HP PC Hardware Diagnostics Windows ............................................................................. 62
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 62
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 63
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 63
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 63
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 63
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 64
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 64
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 64
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 64
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 64
9 Specications .............................................................................................................................................. 66
Computer specications ...................................................................................................................................... 66
10 Statement of memory volatility .................................................................................................................. 67
Nonvolatile memory usage ................................................................................................................................. 69
Questions and answers ....................................................................................................................................... 71
Using HP Sure Start (select models only) ............................................................................................................ 72
11 Power cord set requirements ...................................................................................................................... 73
Requirements for all countries ............................................................................................................................ 73
Requirements for specic countries and regions ................................................................................................ 74
12 Recycling .................................................................................................................................................. 76
Index ............................................................................................................................................................. 77
vii
viii
1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name HP ProBook x360 11 G3 Education Edition
Processors Intel® Pentium® SilverN5000 1.10 GHz (turbo up to 2.70 GHz) quad core processor, 2400 MHz FSB, 4 MB
L2 cache, 6 W (Intel UHD Graphics 605)
Intel Celeron® N4100 1.10 GHz (turbo up to 2.40 GHz) quad core processor, 2400 MHz FSB, 4 MB L2
cache, 6 W (Intel UHD Graphics 600)
Intel Celeron N4000 1.10 GHz (turbo up to 2.60 GHz) dual core processor, 2400 MHz FSB, 4 MB L2
cache, 6 W (Intel UHD Graphics 600)
Graphics Intel universal memory architecture (UMA)
Intel UHD Graphics 605 (N5000 processor)
Intel UHD Graphics 600 (N4100, N4000 processors)
Support for DirectX 12
Panel 29.46 cm (11.6-in), high-denition (HD) (1366 × 768), light-emitting diode (LED), EDP, slim, 220
nits
Touch display, SVA, with HD camera
Touch display UWVA, with HD camera
Non-touch display, SVA, with HD camera
Memory module Support for up to 8-GB, DDR4-2400, on-board system memory in the following congurations:
●
8192-MB
●
4096-MB
Storage eMMC conguration
64 GB
Solid-state drive (M.2; not available on computer models equipped with eMMC storage)
256 GB, SATA-3, TLC
128 GB, SATA-3, TLC
Audio and video Front-facing camera: 1 MP HD @ 1280 × 720p
Second camera: 5 MP full high-denition (FHD) @ 2560 × 1920p (select models)
Integrated dual digital microphones
HP HD audio
Dual speakers
Realtek ALC3247
Ethernet Realtek GBE Ethernet (Non-SAH, QFN32)
1
Table 1-1 Product components and their descriptions (continued)
Category Description
Support S3/S4/S5 wake on LAN with embedded NIC
Support S3/S4/S5 wake on LAN (via out of band): HP USB-C Universal Dock
Support S0/S3/S4/S5 MAPT (via out of band): HP USB-C Universal Dock
Wireless Integrated WLAN options with dual antennas (M.2 2230 socket PCIe/USB)
●
Intel Wireless-AC 9260 802.11ac 2 × 2 WiFi + Bluetooth® 5.0
●
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter
Bluetooth 1.2 supported
Static WIFI BIOS SAR support for Intel Wireless-AC 9260
Wireless antennas congured at bottom of display
Support for Miracast
Support for WoWLAN S3/S4 (AC only)
Support for HP LAN wireless protection (WLAN/LAN switching)
Support for HP Connection Optimizer with data analytics
External media cards Micro-Secure Digital (SD®) media reader slot
Support for micro SD/SDHC/SDXC up to UHS-104
Push-push insertion/removal
Internal card expansion One M.2 slot for WLAN
Ports Headphone/microphone combo jack
AC Smart Pin adapter plug
HDMI v1.4b supporting up to 3840 × 2160 @ 30-Hz
*auto adjust panel resolution to t embedded panel and external monitor connected
USB 3.1 Gen 1 port with Type-A connector (2)
USB 3.1 port with Type-C connector
Sensors Combination chip, including:
Accelerometer
Magnetometer
Gyro
Keyboard Keyboard
Full-sized, chiclet-style keyboard
Pick-resistant
2 Chapter 1 Product description
Spill resistant
TouchPad requirements
Multitouch gestures enabled
Table 1-1 Product components and their descriptions (continued)
Category Description
Support for Windows® 10 trackpad gestures
Taps enabled as default
Default on 2-nger scroll, pinch
Pen input Wacom AES pen with loop (select models; touch screen only)
Support for passive pen
Power requirements Battery
3 cell, 48 WHr, long-life lithium polymer soft pack battery
AC adapter
65 W HP Smart AC adapter (non-PFC, EM, 4.5-mm)
45 W HP Smart AC adapter (non-PFC, 4.5-mm)
45 W USB Type-C straight, nPFC
Power cord
1 m convention power cord
Security Kensington Nano Security Slot
Operating system Preinstalled
Windows® 10 Home 64
Windows 10 Home 64 Single Language
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language India Market PPP
Windows 10 Home 64 Single Language Indonesia Market PPP
Windows 10 Home 64 StF MSNA for Higher Education
Windows 10 Home 64 StF MSNA for Higher Education Strategic
Windows 10 Pro 64
Windows 10 Pro 64 Chinese Market
Windows 10 Pro 64 StF MSNA
Windows 10 Pro 64 StF MSNA Emerging Markets
Windows 10 Pro 64 StF MSNA Standard
Windows 10 Pro 64 StF MSNA Strategic
Windows 10 Pro 64 Value Notebook
Windows 10 Pro 64 Value Notebook Chinese Market
Windows 10 Pro S 64
Windows 10 Pro S 64 Value
3
Table 1-1 Product components and their descriptions (continued)
Category Description
Restore media–DRDVD
Windows 10 Driver DVD
Restore media–OSDVD
Windows 10 S
Web support OS
Windows 10 Enterprise 64
Win 10 Pro 64 CBB 1803
Certied
Microsoft WHQL
Serviceability End user replaceable part
AC adapter
Pen
4 Chapter 1 Product description
2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right
Table 2-1 Right-side components and their descriptions
Component Description
(1) MicroSD memory card reader Reads optional memory cards that store, manage, share, or access
information.
To insert a card:
1. Hold the card label-side up, with the connectors facing the
computer.
2. Insert the card into the memory card reader, and then press in on
the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory card
reader.
(2) USB Type-C port Connects a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be required.
(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
(4) HDMI port Connects an optional video or audio device, such as a high-denition
television, any compatible digital or audio component, or a high-speed
High Denition Multimedia Interface (HDMI) device.
(5) RJ-45 (network) jack/status lights Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): Activity is occurring on the network.
(6) Battery light When AC power is connected:
Right 5
Left
Table 2-1 Right-side components and their descriptions (continued)
Component Description
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery level. When
the battery has reached a critical battery level, the battery light
begins blinking rapidly.
●
O: The battery is not charging.
(7) Power connector Connects an AC adapter.
Table 2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or
(3) Audio-out (headphone)/Audio-in
6 Chapter 2 Components
(microphone) combo jack
NOTE: The security cable is designed to act as a deterrent, but it may
not prevent the computer from being mishandled or stolen.
smartwatch, and provides high-speed data transfer.
Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional headset
microphone. This jack does not support optional standalone
microphones.
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For additional
safety information, refer to the Regulatory, Safety, and Environmental
Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then
select HP Documentation.
Table 2-2 Left-side components and their descriptions (continued)
Component Description
NOTE: When a device is connected to the jack, the computer speakers
are disabled.
(4) Power button
(5) Power light
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate Sleep.
●
When the computer is in the Sleep state, press the button briey
to exit Sleep (select products only).
●
When the computer is in Hibernation, press the button briey to
exit Hibernation.
CAUTION: Pressing and holding down the power button results in the
loss of unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button for at least 5 seconds to
turn o the computer.
To learn more about your power settings, see your power options.
▲
Right-click the Power meter icon and then select Power
Options.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving state.
The computer shuts o power to the display and other unneeded
components.
●
O: The computer is o or in Hibernation. Hibernation is a powersaving state that uses the least amount of power.
(6) Volume button Controls speaker volume on the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
Left 7
Display
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area
networks (WLANs).
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images. Some cameras
also allow a facial recognition logon to Windows, instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware and
software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
8 Chapter 2 Components
Keyboard area
TouchPad
Table 2-4 TouchPad components and their descriptions
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Keyboard area 9
Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) TouchPad light
(3) Mute light
(4) Wireless light On: An integrated wireless device, such as a wireless local area
●
On: The TouchPad is o.
●
O: The TouchPad is on.
●
On: Computer sound is o.
●
O: Computer sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
10 Chapter 2 Components
Keyboard webcam
Table 2-6 Keyboard webcam components and their descriptions
Component Description
(1) Camera light On: The camera is in use.
(2) Camera Allows you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
Keyboard area 11
Special keys
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with another key. Such key combinations are called
hot keys.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
See Action keys on page 13.
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys. When fn+num lk is pressed, the keypad can be used like an
external numeric keypad. Each key on the keypad performs the
function indicated by the icon in the upper-right corner of the
key.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
12 Chapter 2 Components
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 12.
▲
Table 2-8 Action keys and their descriptions
Icon Description
To use an action key, press and hold the key.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Mutes or restores speaker sound.
Turns the wireless feature on or o.
NOTE: A wireless network must be set up before a wireless connection is possible.
Turns the TouchPad on and o.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and the monitor.
Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved. To exit Sleep, briey press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.
Keyboard area 13
Bottom
Table 2-9 Bottom components and their descriptions
Component Description
Speakers (2) Produce sound.
14 Chapter 2 Components
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●
Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Table 2-10 Service label components
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 15
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then
follow the on-screen instructions.
Computer major components
16 Chapter 3 Illustrated parts catalog
Table 3-1 Computer major components and their descriptions
Item Component Spare part number
(1) Display assembly, touch
NOTE: The touch display is spared only as an entire assembly.
For use in blue models:
For use in grey models:
(2) Display assembly, non-touch
(3) Keyboard/top cover (includes keyboard cable, top cover shielding, and magnets):
Models without a second webcam L47577-xx1
Models with a second webcam L47578-xx1
(4) Second webcam L43799-001
(5) TouchPad (does not include cable or bracket) L43778-001
(6) TouchPad bracket (included in the Bracket Kit) L43792-001
(7) Speakers (left and right; includes cables) L43779-001
●
Touch, SVA L47209-001
●
Touch, UWVA L47210-001
●
Touch, SVA L43785-001
●
Touch, UWVA L43786-001
NOTE: The non-touch display is spared only at the subcomponent level. For more non-
touch display assembly spare part information, see Display assembly subcomponents
on page 19.
NOTE: For a detailed list of keyboard country codes, see Keyboard/top cover on page 26.
not spared
(8) System board (includes processor, graphics subsystem with UMA memory, and replacement thermal material):
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
Equipped with an Intel Pentium N5000 processor and 8 GB of system memory L43775-xx1
Equipped with an Intel Pentium N5000 processor and 4 GB of system memory L43774-xx1
Equipped with an Intel Celeron N4100 processor and 4 GB of system memory L43773-xx1
Equipped with an Intel Celeron N4100 processor, 4 GB of system memory, and 64 GB of
eMMC memory
Equipped with an Intel Celeron N4000 processor and 4 GB of system memory L43771-xx1
Equipped with an Intel Celeron N4000 processor, 4 GB of system memory, and 64 GB of
eMMC memory
(9) RTC battery (includes cable) L43797-001
(10) Webcam transfer board (includes cable) L43800-001
(11) Audio board (includes rubber and cable) L43777-001
(12) Heat sink (includes replacement thermal material) L43776-001
L43772-xx1
L43770-xx1
Computer major components 17
Table 3-1 Computer major components and their descriptions (continued)
Item Component Spare part number
(13) WLAN module
Intel Wireless-AC 9260 802.11ac 2 × 2 WiFi + Bluetooth 5.0 L16647-005
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter L51005-005
(14) Solid-state drive:
256-GB, M.2, SATA-3 solid-state drive L43788-001
128-GB, M.2, SATA-3 solid-state drive L43787-001
(15) Battery L12791-855
(16) Bottom cover
Grey L43780-001
Blue L43781-001
Miscellaneous parts
Table 3-2 Miscellaneous parts and their descriptions
Component Spare part number
AC adapter:
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 913691-850
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, for use in Argentina) 741553-852
45-W USB Type-C adapter (nPFC, 3 pin) 934739-850
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 741727-001
Misc Kit (includes bezel adhesive) L43802-001
Screw Kit L43782-001
AES active pen L43795-001
Pen holder L43796-001
18 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Table 3-3 Display components and their descriptions
Item Component Spare part number
(1) Display bezel L43791-001
(2) Webcam/microphone module cable (available in the Cable Kit, spare part number L43783-001; includes LED board cable)
Display bezel adhesive (not illustrated, included in the Miscellaneous Kit, spare part number L43802-001)
(3) G-sensor module L43794-001
(4) Display support bracket (included in Bracket Kit) L43792-001
(5) Webcam/microphone module (includes double-sided adhesive): L43801-001
(6) LED board L50719-001
(7) Display panel cable (available in the Cable Kit, spare part number L43783-001)
Display assembly subcomponents 19
Table 3-3 Display components and their descriptions (continued)
Item Component Spare part number
(8) Raw display panel L43784-001
(9) Display hinges (left and right) L43793-001
(10) Display hinge covers (left and right, blue and grey; included in Display Hinge Kit, spare part number L43793-001)
(11) Display back cover (includes wireless antennas)
Grey L43789-001
Blue L43790-001
Bracket Kit
Table 3-4 Bracket Kit components and their descriptions
Item Component Spare part number
Bracket Kit, includes the following parts: L43792-001
(1) USB Type-C bracket
(2) Power connector (DC-in) bracket
(3) TouchPad bracket
(4) Webcam bracket
20 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Non-marking, non-conductive pry tool
●
Magnetic Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Tools required 21
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
Electrostatic discharge information
A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) may not appear to be aected at all and can work perfectly
throughout a normal cycle. The device may function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
22 Chapter 4 Removal and replacement procedures preliminary requirements
IMPORTANT: To prevent damage to the device when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
Generating static electricity
Note the following:
●
Dierent activities generate dierent amounts of static electricity.
●
Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event 55% 40% 10%
Walking across carpet
Walking across vinyl oor
Motions of bench worker
Removing DIPs from plastic tube
Removing DIPs from vinyl tray
Removing DIPs from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
Electronic components are then multi-packaged inside plastic tubes, trays, or Styrofoam.
NOTE: As little as 700 volts can degrade a product.
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
●
To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
●
Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
●
Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
●
Place items on a grounded surface before removing them from their container.
●
Always be properly grounded when touching a sensitive component or assembly.
Electrostatic discharge information 23
●
Avoid contact with pins, leads, or circuitry.
●
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.
Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to electronic components:
●
Wrist straps are exible straps with a maximum of one-megohm ± 10% resistance in the ground cords.
To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and
●
Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with
a maximum of one-megohm ± 10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels
Static shielding protection levels
Method Voltage
t snugly into the banana plug connector on the grounding mat or workstation.
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Grounding the work area
To prevent static damage at the work area, use the following precautions:
●
Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
●
Use static-dissipative mats, foot straps, or air ionizers to give added protection.
●
Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
●
Turn o power and input signals before inserting and removing connectors or test equipment.
●
Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.
●
Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.
●
Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Recommended materials and equipment
Materials and equipment that are recommended for use in preventing static electricity include:
1,500
7,500
15,000
●
Antistatic tape
●
Antistatic smocks, aprons, or sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Conductive foam
●
Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
●
Static-dissipative table or oor mats with hard tie to ground
24 Chapter 4 Removal and replacement procedures preliminary requirements
●
Field service kits
●
Static awareness labels
●
Wrist straps and footwear straps providing one-megohm +/- 10% resistance
●
Material handling packages
●
Conductive plastic bags
●
Conductive plastic tubes
●
Conductive tote boxes
●
Opaque shielding bags
●
Transparent metallized shielding bags
●
Transparent shielding tubes
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Packaging and transporting guidelines 25
5 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are
on the service tag on the bottom of the computer. See Labels on page 15 for details.
This chapter provides removal and replacement procedures.
There are as many as 68 screws that must be removed, replaced, and/or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.
Preparation for disassembly
See Removal and replacement procedures preliminary requirements on page 21 for initial safety procedures.
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer
Keyboard/top cover
In this section, the rst table provides the main spare part number for the keyboards. The second table
provides the country codes.
Table
5-1 Spare part description and number
Description Spare part number
Keyboard/top cover, models without a second webcam L47577-xx1
Keyboard/top cover, models with a second webcam L47578-xx1
Table 5-2 Keyboard country codes
For use in country
or region
Belgium -A41 Hungary -211 Saudi Arabia -171
Brazil -201 Iceland -DD1 Slovenia -BA1
Bulgaria -261 India -D61 South Korea -AD1
Spare part
number
For use in country
or region
Spare part
number
For use in country
or region
Spare part
number
Chile -161 Israel -BB1 Spain -071
26 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Table 5-2 Keyboard country codes (continued)
For use in country
or region
Czech Republic/Slovakia -FL1 Italy -061 Sweden/Finland -B71
Denmark -081 The Netherlands -DH1 Switzerland -BG1
Europe -B31 Northern Africa -FP1 Taiwan -AB1
French Canada -DB1 Norway -091 Thailand -281
France -051 Portugal -131 Turkey -141
Germany -041 Romania -271 United Kingdom -031
Greece -151 Russia -251 United States -001
Spare part
number
For use in country
or region
Spare part
number
For use in country
or region
Spare part
number
Before disassembling the computer, follow these steps:
▲
Prepare the computer for disassembly (Preparation for disassembly on page 26).
NOTE: When replacing the keyboard/top cover, be sure that the TouchPad (see TouchPad
on page 29), the second webcam, and webcam transfer board (see Second webcam and webcam transfer
board on page 31) are removed from the defective keyboard/top cover and installed on the replacement
keyboard/top cover.
Remove the keyboard/top cover:
1. Turn the computer upside down with the front toward you.
2. Remove the four T8 Torx M2.5 × 4.1 screws (1) that secure the bottom cover to the computer.
3. Loosen the two captive Phillips P1 screws (2) that secure the bottom cover to the computer.
4. Loosen the two captive Torx T8 screws (3) that secure the bottom cover to the computer.
5. Open the computer.
6. Starting near the TouchPad (1), ex to disengage the top cover from the bottom cover.
Component replacement procedures 27
7. Loosen the sides (2) and top (3) to completely disengage the top cover from the bottom cover.
8. Lift the front edge of the keyboard/top cover up and back until the webcam module cable, TouchPad
cable, and keyboard cable connectors are accessible.
IMPORTANT: The top cover is connected to the system board by three cables. Do not lift the top cover
so much as to inadvertently disconnect the cables, as doing so could damage the cables and/or
connectors.
9. Disconnect the keyboard cable from the zero insertion force (ZIF) connector on the system board (1).
10. Disconnect the TouchPad cable from the ZIF connector on the system board (2).
11. Disconnect the webcam cable from the ZIF connector on the system board (3).
12. Remove the keyboard/top cover.
Reverse this procedure to install the keyboard/top cover.
28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
TouchPad
NOTE: The TouchPad spare part kit does not include the TouchPad bracket or the TouchPad cable.
Table 5-3 Spare part description and number
Before removing the TouchPad, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the keyboard/top cover (see Keyboard/top cover on page 26).
Remove the TouchPad:
1. Position the keyboard/top cover upside down with the front edge toward you.
2. Disconnect the cable from the ZIF connector on the TouchPad (1).
3. Lift the clear tape from the top of the TouchPad (2).
Description Spare part number
TouchPad (does not include cable or bracket) L43778-001
TouchPad cable (included in Cable Kit) L43783-001
TouchPad bracket (included in Bracket Kit) L43792-001
4. Remove the six Phillips M2.0 × 2.3 screws (1) that secure the TouchPad and TouchPad bracket to
the keyboard/top cover.
5. Remove the TouchPad bracket (2).
Component replacement procedures 29
6. Remove the TouchPad (3).
Reverse this procedure to install the TouchPad.
30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Second webcam and webcam transfer board
Table 5-4 Spare part description and number
Description Spare part number
Second webcam L43799-001
Webcam transfer board (includes cable) L43800-001
Webcam bracket (included in Bracket Kit) L43792-001
Webcam transfer board cable (included in Cable Kit) L43783-001
Before removing the second webcam, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the keyboard/top cover (see Keyboard/top cover on page 26).
Remove the second webcam:
1. Turn the keyboard/top cover upside down with the front edge toward you.
2. Remove the two Phillips M2.0 × 2.0 broad head screws (1) that secure the webcam bracket to
the keyboard/top cover.
3. Remove the bracket (2).
The second webcam bracket is included in the Bracket Kit, spare part number L43792-001.
4. Disconnect the cable from the ZIF connector on the webcam transfer board (1).
5. Lift the foil from on top of the webcam (2).
6. Remove the Phillips M1.6 × 2.0 screw (P0 driver) (3) that secures the second webcam to the keyboard/
top cover.
Component replacement procedures 31
7. Remove the second webcam from the top cover (4).
8. If it is necessary to remove the webcam transfer board, disconnect the cable from the webcam transfer
board (1), remove the Phillips M2.0 × 2.0 screw (2), and then remove the board from the top cover (3).
Reverse these procedures to install the second webcam and webcam transfer board.
32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Battery
Table 5-5 Spare part description and number
Description Spare part number
Battery (3-cell, 48-WHr, 4.21-AHr) L12791-855
Before removing the battery, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the keyboard/top cover (see Keyboard/top cover on page 26).
Remove the battery:
1. Remove the four Phillips M2.5 × 4.0 screws (1) that secure the battery to the bottom cover.
2. Lift the bottom of the battery, and then pull it away to disconnect it from the system board (2).
Reverse this procedure to install the battery.
Component replacement procedures 33
Solid-state drive
Table 5-6 Spare part description and number
Description Spare part number
256-GB, M.2, SATA-3 solid-state drive L43788-001
128-GB, M.2, SATA-3 solid-state drive L43787-001
Before removing the solid-state drive, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the keyboard/top cover (see Keyboard/top cover on page 26).
3. Remove the battery (see Battery on page 33).
Remove the solid-state drive:
1. Remove the Phillips M2.0 × 2.5 screw (1) that secures the solid-state drive to the bottom cover.
(The solid-state drive tilts up.)
2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.
Reverse this procedure to install the solid-state drive.
34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
WLAN module
Table 5-7 Spare part description and number
Description Spare part number
Intel Wireless-AC 9260 802.11ac 2 × 2 WiFi + Bluetooth 5.0 L16647-005
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter L51005-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the keyboard/top cover (see Keyboard/top cover on page 26).
3. Remove the battery (see Battery on page 33).
Remove the WLAN module:
1. Disconnect the wireless antenna cables (1) from the terminals on the WLAN module.
NOTE: The wireless antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal.
The wireless antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal.
2. Remove the Phillips M2.0 × 2.5 screw (2) that secures the WLAN module to the computer.
(The WLAN module tilts up.)
Component replacement procedures 35
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the wireless antenna cables are not connected to the WLAN module terminal, the protective
sleeves should be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
IMPORTANT: If installing a Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter, install
a gasket to the module (1). This gasket sits between the WLAN module and the bracket (2) on the computer.
36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Component replacement procedures 37
RTC battery
Table 5-8 Spare part description and number
Description Spare part number
RTC battery (includes cable) L43797-001
Before removing the RTC battery, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the keyboard/top cover (see Keyboard/top cover on page 26).
3. Remove the battery (see Battery on page 33).
Remove the RTC battery:
1. Disconnect the RTC battery cable (1) from the system board.
2. Detach the RTC battery (2) from the bottom cover and remove it. (The RTC battery is secured to
the bottom cover with double-sided adhesive.)
Reverse this procedure to install the RTC battery.
38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Speakers
Table 5-9 Spare part description and number
Before removing the speakers, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the keyboard/top cover (see Keyboard/top cover on page 26).
3. Remove the battery (see Battery on page 33).
Remove the speakers:
1. Disconnect the speaker cable (1) from the system board.
2. Remove the four Phillips M2.0 × 5.0 shoulder screws (2) that secure the speakers to the bottom cover.
3. Lift the left speaker (3).
4. Release the speaker cable from the routing channel (4) and retention clips built into the bottom cover.
5. Remove the right speaker (5).
Description Spare part number
Speakers (left and right; includes cables) L43779-001
NOTE: When removing the speakers, make note of the location of the four rubber isolators around the
screws (2). Failure to properly install or damage to these isolators can result in degraded speaker
performance.
Reverse this procedure to install the speakers.
Component replacement procedures 39
Audio board
Table 5-10 Spare part description and number
Description Spare part number
Audio board (includes rubber and cable) L43777-001
Audio board cable (included in Cable Kit) L43783-001
Before removing the audio board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the keyboard/top cover (see Keyboard/top cover on page 26).
3. Remove the battery (see Battery on page 33).
Remove the audio board:
1. Disconnect the cable from the ZIF connector on the audio board (1).
2. Remove the two Phillips M2.5 × 4.0 screws (2) that secure the board to the bottom cover.
3. Release the audio board by lifting the right side until it rests at an angle, and then pull the board away
from the side and out of the computer (3).
Reverse this procedure to install the audio board.
40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Power connector cable (DC-in)
Table 5-11 Spare part description and number
Description Spare part number
Power connector cable (included in Cable Kit) L43783-001
Power connector cable bracket (included in Bracket Kit) L43792-001
Before removing the power connector cable, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the keyboard/top cover (see Keyboard/top cover on page 26).
3. Remove the battery (see Battery on page 33).
Remove the power connector cable:
1. Disconnect the power connector cable from the system board (1).
2. Remove the Phillips M2.5 × 4.0 screw (2) that secures the power connector cable to the bottom cover.
3. Lift the bracket o the connector (3).
4. Use the cable to pull the connector out of the computer (4).
Reverse this procedure to install the power connector cable.
Component replacement procedures 41
System board
NOTE: The system board spare part kit includes the processor, integrated system memory, a graphics
subsystem with UMA memory, and replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
Table 5-12 Spare part description and number
Description Spare part number
System board equipped with an Intel Pentium N5000 processor and 8 GB of system memory L43775-xx1
System board equipped with an Intel Pentium N5000 processor and 4 GB of system memory L43774-xx1
System board equipped with an Intel Celeron N4100 processor and 4 GB of system memory L43773-xx1
System board equipped with an Intel Celeron N4100 processor, 4 GB of system memory, and 64 GB of
eMMC memory
System board equipped with an Intel Celeron N4000 processor and 4 GB of system memory L43771-xx1
System board equipped with an Intel Celeron N4000 processor, 4 GB of system memory, and 64 GB of
eMMC memory
L43772-xx1
L43770-xx1
Before removing the system board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the keyboard/top cover (see Keyboard/top cover on page 26), and then remove
the following components:
a. Battery (see Battery on page 33)
b. Solid-state drive (see Solid-state drive on page 34)
c. WLAN module (see WLAN module on page 35)
NOTE: When replacing the system board, be sure that the heat sink (see Heat sink on page 45) is removed
from the defective system board and installed on the replacement system board.
Remove the system board:
1. Disconnect the following cables from the system board:
(1) Audio board ZIF connector cable
(2) Speaker cable
(3) Display panel ZIF connector cable
(4) Display touch cable (only on computer models equipped with a touch display assembly)
(5) Power connector cable
(6) RTC battery cable
42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
2. Remove the eight Phillips M2.5 × 4.0 screws (1) that secure the system board to the bottom cover.
3. Remove the USB bracket from the system board (2).
The USB bracket is available in the Bracket Kit using spare part number L43792-001.
4. Lift the Mylar tape from the edge of the system board (1).
5. Lift the left side of the system board (2) until it rests at an angle.
Component replacement procedures 43
6. Remove the system board (3) by sliding it up and to the left at an angle.
Reverse this procedure to install the system board.
44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Heat sink
NOTE: The heat sink spare part kit includes replacement thermal material.
Table 5-13 Spare part description and number
Before removing the heat sink, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the keyboard/top cover (see Keyboard/top cover on page 26), and then remove
Remove the heat sink:
1. Turn the system board upside down with the rear toward you.
Description Spare part number
Heat sink (includes replacement thermal material) L43776-001
the following components:
a. Battery (see Battery on page 33)
b. Solid-state drive (see Solid-state drive on page 34)
c. WLAN module (see WLAN module on page 35)
d. System board (see System board on page 42)
2. Remove the four Phillips M2.0 × 3.0 screws (1) that secure the heat sink to the system board.
3. Remove the heat sink from the system board (2).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink
section (2) that services it.
Component replacement procedures 45
Reverse this procedure to install the heat sink.
46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Display assembly
NOTE: The touch display is spared only as an entire assembly. The non-touch display is spared only at
the subcomponent level. For non-touch display assembly spare part information, see the individual removal
subsections.
Table 5-14 Spare part description and number
Description Spare part number
Touch display assembly, SVA, for use in blue models L47209-001
Touch display assembly, UWVA, for use in blue models L47210-001
Touch display assembly, SVA, for use in grey models L43785-001
Touch display assembly, UWVA, for use in grey models L43786-001
Before removing the display assembly, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the keyboard/top cover (see Keyboard/top cover on page 26).
3. Remove the battery (see Battery on page 33).
TIP: Touch display assemblies and non-touch display assemblies use the same removal procedure.
Remove the display assembly:
1. Disconnect the display cable from the ZIF connector on the system board (1).
2. Release the display panel cable (2) from the retention clip built into the bottom cover.
3. Disconnect the wireless antenna cables (3) from the terminals on the WLAN module.
NOTE: The wireless antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal.
The wireless antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal.
4. Release the wireless antenna cables (4) from the retention clip built into the bottom cover.
5. Disconnect the display touch cable (5) from the system board (only on computer models equipped with a
touch display assembly).
Component replacement procedures 47
6. Release the display touch cable (only on computer models equipped with a touch display assembly) from
the retention clip (6) built into the bottom cover.
7. Remove the seven Phillips M2.5 × 5.0 screws that secure the display assembly to the bottom cover.
8. Separate the display assembly from the bottom cover (2).
9. If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a. Flex the inside edges of the top edge (1), left and right edges (2), and bottom edge (3) of
the display bezel until the bezel disengages from the display back cover.
48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
b. Remove the display bezel (4).
The display bezel is available using spare part number L43791-001.
Display bezel adhesive is included in the Miscellaneous Kit, spare part number L43802-001.
10. If it is necessary to replace the G-sensor module from the bottom of the display assembly:
a. Use a tool (1) to detach the G-sensor module from the display back cover (2). The G-sensor module
is secured to the display back cover with double-sided adhesive.
b. Disconnect the cable from the G-sensor module (3).
The G-sensor module is available using spare part number L43794-001.
11. If it is necessary to replace the LED board from the top of the display assembly:
a. Disconnect the cable (1) from the LED board.
b. Detach the LED board (2) from the display back cover. (The LED board is secured to the display back
cover with double-sided adhesive.)
Component replacement procedures 49
c. Note the location of the foil below the board (3). Make sure this foil is correctly installed before
installing the LED board. The foil prevents light leakage.
The LED board is available using spare part number L50719-001.
12. If it is necessary to replace the display panel:
a. Remove the four Phillips M2.0×2.5 screws that secure the display panel to the display back cover.
b. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down on
the keyboard.
c. Release the adhesive strip (2) that secures the display panel cable connector to the display panel.
50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
d. Disconnect the display panel cable (3) from the display panel.
e. Remove the display panel.
The display panel is available using spare part number L43784-001.
13. Release the rubber cable guides from inside of the hinges by pulling the guide (1) away from the cables
(2). The display panel cable routes through the left display hinge. The antenna and touch board cables
(touch models only) route through the right hinge.
14. If it is necessary to replace the display hinges or hinge covers:
a. Remove the six Phillips M2.5 × 5.0 screws (1) that secure the display hinges to
the display back cover.
b. Remove the four Phillips M2.0 × 3.0 screws (2) that secure the display hinges to
the display back cover.
Component replacement procedures 51
c. Remove the display hinges (3).
The display hinges are available in the Display Hinge Kit using spare part number L43793-001. The
kit includes left and right hinges, blue and grey hinge covers, and rubber cable guides.
d. Remove the Phillips M1.6 × 3.0 screws (P0 driver) (1) that secure the hinge covers to the display
hinges.
e. Remove the display hinge covers (2).
The display hinge covers are included in the Display Hinge Kit using spare part number
L43793-001. The kit includes both blue and grey hinge covers.
15. If it is necessary to replace the display panel cable:
a. Disconnect the display cable from the webcam module (1) and the LED board (2) at the top of the
display.
b. Disconnect the cable from the G-sensor board at the bottom of the display (3).
52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
c. Remove the cable from the clips in the bottom left, left side, and top left of the display back cover
(4) and then remove the display cable from the display back cover (5).
The display panel cable is included in the Cable Kit, spare part number L43783-001.
16. If it is necessary to replace the webcam/microphone module:
a. Remove the two Phillips 2.0 × 3.0 screws (1) that secure the support bracket to the display back
cover, and then remove the bracket from the display (2).
b. Detach the webcam/microphone module (1) from the display back cover. (The module is attached
to the display back cover with double-sided adhesive.)
Component replacement procedures 53
c. Disconnect the cable from the module (2).
The webcam/microphone module is available using spare part number L43801-001.
Reverse this procedure to reassemble and install the display assembly.
54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
6 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
▲
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
●
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
To exit Computer Setup, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
●
To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and
then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 55.
2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Using Computer Setup 55
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup. See Starting Computer Setup on page 55.
2. Select Main, and then select System Information.
3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 56.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
56 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
●
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1. Start Computer Setup. See Starting Computer Setup on page 55.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
TPM BIOS settings (select products only) 57
Using HP Sure Start (select products only)
Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
58 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start
7 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for most
products:
●
Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 59).
●
Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 59).
●
Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 59).
●
Restoring and recovery—Windows oers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 59).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive,
as follows:
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, and then follow the on-screen instructions.
Backing up information and creating recovery media 59
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 59.
Recovering using HP Recovery media
HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 59.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
▲
Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen
instructions.
60 Chapter 7 Backing up, restoring, and recovering
8 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 61.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as
administrator.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and xes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
●
A Failure ID link is displayed. Select the link and follow the on-screen instructions.
●
A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the onscreen instructions.
●
Instructions for calling support are displayed. Follow those instructions.
Downloading HP PC Hardware Diagnostics Windows
●
The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
●
You must use a Windows computer to download this tool because only .exe les are provided.
Using HP PC Hardware Diagnostics Windows (select products only) 61
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB ash
drive.
The tool is downloaded to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specic Windows diagnostics version to be downloaded to your computer or USB ash drive.
The tool is downloaded to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲
Navigate to the folder on your computer or the USB ash drive where the .exe le was downloaded,
double-click the .exe le, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download
and create the HP UEFI support environment because only .exe les are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 63.
HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲
Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically lled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
62 Chapter 8 Using HP PC Hardware Diagnostics
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB ash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 63.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:
●
HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
●
HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
●
The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:
Using HP PC Hardware Diagnostics UEFI 63
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, it may be necessary to download the software by using the product name or
number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
●
Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
●
Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.
●
Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
●
Display status information about the diagnostics run previously.
64 Chapter 8 Using HP PC Hardware Diagnostics
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take eect when the computer restarts.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 65
9 Specications
Computer specications
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source that is supplied
and approved by HP for use with this computer.
The computer can operate on DC power within the following specications. Operating voltage and current
varies by platform. The voltage and current for your computer is located on the regulatory label.
Table 9-1 Computer specications
Metric U.S.
Dimensions
Depth 20.1 cm 8.1 in
Width 30.0 cm 11.8 in
Height 2.0 cm 0.8 in
Weight (non-touch display) 1.35 kg 2.98 lbs
Weight (touch display) 1.44 kg 3.18 lbs
Input power
Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A / 15 V dc @ 3 A – 45 W USB-C
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
NOTE: This product is designed for IT power systems in Norway with phase–to–phase voltage not exceeding 240 V rms.
Temperature
Operating 5°C to 35°C 41°F to 95°F
Non-operating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (non-condensing)
Operating 10% to 90%
Non-operating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Non-operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
66 Chapter 9 Specications
10 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered o and the hard drive has been removed.
HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, assuming that no subsequent modications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business computer system,
personal data can remain on volatile system memory (DIMMs) for a nite period of time and will also remain
in nonvolatile memory. Use the steps below to remove personal data from the computer, including the
nonvolatile memory found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.
Current BIOS steps
1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
conguration.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer will reboot.
c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select
Yes to restore security level defaults.
The computer will reboot.
e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
67
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
The computer will reboot.
i. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.
k. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or ngerprint sensor,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
l. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
●
Remove and retain the storage drive.
– or –
●
Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
●
Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Utilities.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
68 Chapter 10 Statement of memory volatility
Nonvolatile memory usage
Table 10-1 Nonvolatile memory usage
Nonvolatile
Memory Type Amount (Size)
HP Sure Start ash
(select models
only)
Real Time Clock
(RTC) battery
backed-up CMOS
conguration
memory
8 MBytes No Yes Provides
256 Bytes No Yes Stores system
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
protected
backup of
critical System
BIOS code, EC
rmware, and
critical
computer
conguration
data for select
platforms that
support HP
Sure Start.
For more
information,
see Using HP
Sure Start
(select models
only)
on page 72.
date and time
and noncritical
data.
How is data input into this
memory?
Data cannot be written to this
device via the host processor.
The content is managed
solely by the HP Sure Start
Embedded Controller.
RTC battery backed-up CMOS
is programmed using the
Computer Setup (BIOS), or
changing the Microsoft
Windows date & time.
How is this memory
write-protected?
This memory is protected
by the HP Sure Start
Embedded Controller.
This memory is not writeprotected.
Controller (NIC)
EEPROM
DIMM Serial
Presence Detect
(SPD)
conguration data
System BIOS 9 MBytes Yes Yes Stores system
64 KBytes (not
customer
accessible)
256 Bytes per
memory
module, 128
Bytes
programmable
(not customer
accessible)
No Yes Stores NIC
conguration
and NIC
rmware.
No Yes Stores memory
module
information.
BIOS code and
computer
conguration
data.
NIC EEPROM is programmed
using a utility from the NIC
vendor that can be run from
DOS.
DIMM SPD is programmed by
the memory vendor.
System BIOS code is
programmed at the factory.
Code is updated when the
system BIOS is updated.
Conguration data and
settings are input using the
Computer Setup (BIOS) or a
custom utility.
A utility is required to
write data to this memory
and is available from the
NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC nonfunctional.
Data cannot be written to
this memory when the
module is installed in a
computer. The specic
write-protection method
varies by memory vendor.
NOTE: Writing data to
this ROM in an
inappropriate manner can
render the computer nonfunctional.
A utility is required for
writing data to this
memory and is available
on the HP website; go to
http://www.hp.com/
Nonvolatile memory usage 69
Table 10-1 Nonvolatile memory usage (continued)
Nonvolatile
Memory Type Amount (Size)
Intel Management
Engine Firmware
(present only in
select Elite or Z
models. For more
information, go to
http://www.hp.com/
support. Select
Find your
product, and then
follow the onscreen
instructions.)
Bluetooth ash
(select products
only)
1.5 MBytes or 7
MBytes
2 Mbit No Yes Stores
Does this
memory
store
customer
data?
Yes Yes Stores
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third-party data
store.
Bluetooth
conguration
and rmware.
How is data input into this
memory?
Management Engine Code is
programmed at the factory.
Code is updated via Intel
secure rmware update
utility. Unique Provisioning
Data can be entered at the
factory or by an
administrator using the
Management Engine (MEBx)
setup utility. The third party
data store contents can be
populated by a remote
management console or local
applications that have been
registered by an
administrator to have access
to the space.
Bluetooth ash is
programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained
from the silicon vendor.
How is this memory
write-protected?
support. Select Find your
product, and then follow
the on-screen
instructions.
The Intel chipset is
congured to enforce
hardware protection to
block all direct read/write
access to this area. An
Intel utility is required for
updating the rmware.
Only rmware updates
digitally signed by Intel
can be applied using this
utility.
A utility is required for
writing data to this
memory and is made
available through newer
versions of the driver
whenever the ash
requires an upgrade.
802.11 WLAN
EEPROM
Camera (select
products only)
Fingerprint sensor
(select products
only)
4 Kbit to 8 Kbit No Yes Stores
conguration
and calibration
data.
64 Kbit No Yes Stores camera
conguration
and rmware.
512 KByte ash Yes Yes Stores
ngerprint
templates.
802.11 WLAN EEPROM is
programmed at the factory.
Tools for writing data to this
memory are not made public.
Camera memory is
programmed using a utility
from the device
manufacturer that can be run
from Windows.
Fingerprint sensor memory is
programmed by user
enrollment in HP
ProtectTools Security
Manager.
A utility is required for
writing data to this
memory and is typically
not made available to the
public unless a rmware
upgrade is necessary to
address a unique issue.
A utility is required for
writing data to this
memory and is typically
not made available to the
public unless a rmware
upgrade is necessary to
address a unique issue.
Only a digitally signed
application can make the
call to write to the ash.
70 Chapter 10 Statement of memory volatility
Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Apply Factory Defaults and Exit.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it dierent from a legacy BIOS?
The Unied Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform rmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
conguration settings and to change the conguration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and conguration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced rmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a ash memory chip. A utility is required to write to the chip.
4. What kind of conguration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory
module is not installed in a computer. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
conguration data.
6. How can the BIOS security be reset to factory defaults and data erased?
Questions and answers 71
IMPORTANT: Resetting will result in the loss of information.
These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Reset Security to Factory Defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu, select Secure Boot Conguration, and then follow the on-screen
instructions.
c. At the Secure Boot Conguration window, select Secure Boot, select Clear Secure Boot Keys, and
then follow the on-screen instructions to continue.
Using HP Sure Start (select models only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start congured and enabled. HP Sure Start is congured and already enabled so that most
users can use the HP Sure Start default conguration. The default conguration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
72 Chapter 10 Statement of memory volatility
11 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 73
Requirements for specic countries and regions
Table 11-1 Power cord requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India BIS 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
The Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
The People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
The United Kingdom ASTA 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
74 Chapter 11 Power cord set requirements
Table 11-1 Power cord requirements for specic countries and regions (continued)
Country/region Accredited agency Applicable note number
2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the CCC certication mark.
5. The exible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Corset approval number and logo must be printed on a ag label.
6. The exible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set ttings (appliance coupler, cable,
and wall plug) must bear the BSMI certication mark.
7. For 127 V ac, the exible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the exible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.
Requirements for specic countries and regions 75
12 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at
http://www.hp.com/recycle.
76 Chapter 12 Recycling
Index
A
AC adapter, spare part numbers 18
action keys 13
identifying 13
mute 13
screen brightness 13
speaker volume 13
switch screen image 13
using 13
wireless 13
audio
adjusting volume 13
audio board
removal 40
spare part number 17, 40
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying 6
B
back cover, spare part numbers 20
backup, creating 59
backups 59
battery
removal 33
spare part number 18, 33
battery light 5
BIOS
determining version 56
downloading an update 56
updating 56
Bluetooth label 15
boot order
changing using the f9 prompt
57
boot order, changing 60
bottom 15
bottom cover, spare part numbers
18
Bracket Kit 20
buttons
left TouchPad 9
power 7
right TouchPad 9
C
camera 8, 11
identifying 8, 11
camera light, identifying 8, 11
caps lock light, identifying 10
cautions
electrostatic discharge 22
components
bottom 14
display 8
keyboard area 9
left side 6
right side 5
computer
major components 16
specications 66
Computer Setup
navigating and selecting 55
restoring factory settings 55
starting 55
computer setup 55
connector, power 6
D
display assembly
removal 47
spare part numbers 47
subcomponents 19
display bezel
removal 48
spare part number 19, 49
display bezel adhesive, spare part
number 19, 49
display components 8
display panel
product description 1
removal 50
spare part number 20, 51, 53
display panel cable
removal 52
spare part number 19
E
electrostatic discharge (ESD) 22
preventing damage 23
embedded numeric keypad,
identifying 12
esc key, identifying 12
Ethernet, product description 1
F
fn key, identifying 12
G
G-sensor module
removal 49
spare part number 19, 49
graphics, product description 1
grounding methods 24
guidelines
packaging 25
transporting 25
workstation 22
H
HDMI port, identifying 5
heat sink
removal 45
spare part number 17, 45
hinge
removal 51
spare part number 20, 52
hinge cover
removal 52
spare part number 20, 52
hot keys
microphone mute 13
HP PC Hardware Diagnostics UEFI
downloading 63
starting 63
using 62
HP PC Hardware Diagnostics Windows
downloading 61
installing 62
using 61
HP Recovery Manager
correcting boot problems 60
HP Recovery media
recovery 60
HP Sure Start 72
Index 77
I
internal microphones, identifying 8
J
jacks
audio-out (headphone)/audio-in
(microphone) combo 6
network 5
RJ-45 (network) 5
K
keyboard, product description 2
keyboard/top cover
removal 26
spare part numbers 17, 26
keypad
embedded numeric 12
keys
action 13
esc 12
fn 12
Windows 12
L
labels
Bluetooth 15
regulatory 15
serial number 15
service 15
wireless certication 15
WLAN 15
LED board
removal 49
spare part number 19, 50
left side components 6
lights
AC adapter and battery 5
battery 5
camera 8, 11
caps lock 10
power 7
RJ-45 (network) 5
TouchPad 10
wireless 10
M
memory
nonvolatile 67
volatile 67
memory card reader, identifying 5
memory module, product
description 1
microphone mute key, identifying
13
MicroSD memory card reader,
identifying 5
Misc Kit, spare part number 18
miscellaneous parts 18
model name 1
mute volume action key 13
N
network jack, identifying 5
nonvolatile memory 67
O
operating system, product
description 3
P
packaging guidelines 25
pen input, product description 3
pen, spare part number 18
pointing device, product
description 2
ports
HDMI 5
product description 2
USB SuperSpeed 5, 6
USB Type-C 5
power button, identifying 7
power connector
identifying 6
power connector (DC-in) bracket
spare part number 20
power connector cable
removal 41
spare part number 41
power cord
requirements for all countries
73
requirements for specic
countries and regions 74
set requirements 73
power lights 7
power requirements, product
description 3
processor, product description 1
product description
display panel 1
Ethernet 1
external media cards 2
graphics 1
internal card expansion 2
keyboard 2
memory module 1
operating system 3
pen input 3
pointing device 2
ports 2
power requirements 3
processors 1
product name 1
security 3
sensors 2
serviceability 4
solid-state drive 1
video 1
wireless 2
product name 1
product name and number,
computer 15
R
recovery 59
discs 60
HP Recovery partition 60
media 60
USB ash drive 60
recovery media
creating using HP Cloud Recovery
Download Tool 59
creating using Windows tools 59
regulatory information
regulatory label 15
wireless certication labels 15
Remote HP PC Hardware Diagnostics
UEFI settings
customizing 64
using 64
removal/replacement procedures
26
removing personal data from volatile
system memory 67
restoring 59
right side components 5
RJ-45 (network) jack, identifying 5
RJ-45 (network) lights, identifying
5
78 Index
RTC battery
removal 38
spare part number 17, 38
S
screen brightness action keys 13
Screw Kit, spare part number 18
second webcam
removal 31
spare part number 17, 31
security cable slot, identifying 6
security, product description 3
sensors
product description 2
serial number, computer 15
service labels, locating 15
serviceability, product description 4
setup utility
navigating and selecting 55
restoring factory settings 55
slots
security cable 6
solid-state drive
product description 1
removal 34
spare part numbers 18, 34
speaker volume action keys 13
speakers
identifying 14
removal 39
spare part number 17, 39
special keys, using 12
specications 66
static electricity 23
Sure Start
using 58
switch screen image action key 13
system board
removal 42
spare part numbers 17, 42
system memory, removing personal
data from volatile 67
system restore point, creating 59
T
TouchPad
removal 29
spare part numbers 17, 29
TouchPad bracket
spare part number 17, 20
TouchPad buttons
identifying 9
TouchPad light, identifying 10
TouchPad zone
identifying 9
TPM settings 57
transporting guidelines 25
traveling with the computer 15
U
USB SuperSpeed port, identifying 5,
6
USB Type-C bracket
spare part number 20
USB Type-C port, identifying 5
V
video, product description 1
volume
adjusting 13
mute 13
volume button
identifying 7
W
webcam bracket
spare part number 20
webcam transfer board
removal 31
spare part number 17, 31
webcam/microphone module
removal 53
spare part number 19, 54
webcam/microphone module cable
spare part number 19
Windows
backup 59
recovery media 59
system restore point 59
Windows key, identifying 12
Windows tools, using 59
wireless action key 13
wireless certication label 15
wireless light, identifying 10
wireless, product description 2
WLAN antennas, identifying 8
WLAN device 15
WLAN label 15
WLAN module
removal 35
spare part number 18, 35
workstation guidelines 22
Index 79
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