Hp X360 11 G1, X360 11 G2 User Manual

HP ProBook x360 11 G2 Education Edition and HP ProBook x360 11 G1 Education Edition

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Product notice

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, Celeron, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor.

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 10. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 10 functionality. See

http://www.microsoft.com for details.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: June 2017

First Edition: December 2016

Document Part Number: 903906-002

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950).

HP Condential

iii

HP Condential

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Illustrated parts catalog ................................................................................................................................ 4

Service label ........................................................................................................................................................... 4

Computer major components ................................................................................................................................ 6

Display assembly subcomponents ...................................................................................................................... 12

Miscellaneous parts ............................................................................................................................................. 13

3 Removal and replacement preliminary requirements ..................................................................................... 15

Tools required ...................................................................................................................................................... 15

Service considerations ......................................................................................................................................... 15

Plastic parts ....................................................................................................................................... 15

Cables and connectors ...................................................................................................................... 16

Drive handling ................................................................................................................................... 16

Grounding guidelines ........................................................................................................................................... 17

Electrostatic discharge damage ........................................................................................................ 17

Packaging and transporting guidelines .......................................................................... 18

Workstation guidelines ................................................................................ 18

4 Removal and replacement procedures ........................................................................................................... 20

Component replacement procedures .................................................................................................................. 20

Keyboard/top cover ........................................................................................................................... 20

TouchPad cable .................................................................................................................................. 24

TouchPad ........................................................................................................................................... 25

Second webcam ................................................................................................................................. 27

Battery ............................................................................................................................................... 29

Solid-state drive ................................................................................................................................ 30

WLAN module .................................................................................................................................... 31

RTC battery ........................................................................................................................................ 33

Speakers ............................................................................................................................................ 34

Audio board ....................................................................................................................................... 35

System board .................................................................................................................................... 36

Heat sink ............................................................................................................................................ 40

Display assembly ............................................................................................................................... 41

5 Using Setup Utility (BIOS) ............................................................................................................................. 55

Starting Setup Utility (BIOS) ................................................................................................................................ 55

Updating Setup Utility (BIOS) .............................................................................................................................. 55

Determining the BIOS version ........................................................................................................... 55

Downloading a BIOS update .............................................................................................................. 56

6 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 57

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 57

7 Specications .............................................................................................................................................. 59

Computer specications ...................................................................................................................................... 59

8 Backing up, restoring, and recovering ........................................................................................................... 61

Creating recovery media and backups ................................................................................................................ 61

Creating HP Recovery media (select products only) ......................................................................... 61

Using Windows tools ........................................................................................................................................... 62

Restore and recovery ........................................................................................................................................... 63

Recovering using HP Recovery Manager ........................................................................................... 63

What you need to know before you get started ............................................................. 63

Using the HP Recovery partition (select products only) ................................................. 64

Using HP Recovery media to recover .............................................................................. 64

Changing the computer boot order ................................................................................ 65

Removing the HP Recovery partition (select products only) ......................................... 66

9 Power cord set requirements ........................................................................................................................ 67

Requirements for all countries ............................................................................................................................ 67

Requirements for specic countries and regions ................................................................................................ 67

10 Recycling .................................................................................................................................................. 69

Index ............................................................................................................................................................. 70

1 Product description

Category HP ProBook x360 11 G2 Education Edition HP ProBook x360 11 G1 Education Edition

HP Condential

Processors Intel Core m5 i5-7Y54 1.20-GHz (turbo up to 3.2-GHz)

processor

Intel Core m3-7Y30 1.00-GHz (turbo up to 2.6-GHz) processor

Chipset Integrated soldered-on-circuit (SoC) Integrated SoC

Graphics Intel universal memory architecture (UMA)

Support for DirectX 12

Panel 11.6-in, high-denition (HD) (1366×768), light-emitting

diode (LED), SVA, EDP, slim, 220N, TouchScreen display with air-bonding; 16:9 ultra wide aspect ratio

Memory module System memory axed to system board

Support for LPDDR3-1866 dual channel memory

Support for up to 8-GB maximum system memory in 8192-MB (256-M×16-GB×4×4 pieces) and 4096-MB (256-M×8-GB×4×4 pieces) congurations

Intel® Pentium™ N4200 1.10-GHz (turbo up to 2.50GHz) processor (750-MHz FSB, 2.0-MB L2 cache, quad core, 6 W)

Intel Celeron™ N3350 1.10-GHz (turbo up to 2.40-GHz) processor (650-MHz FSB, 2.0-MB L2 cache, dual core, 6 W)

Intel UMA

Support for DirectX 12

11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display with air-bonding; 16:9 ultra wide aspect ratio

11.6-in, HD, AntiGlare (AG) (1366×768), LED, SVA, EDP, slim, 220N, non-TouchScreen display; 16:9 ultra wide aspect ratio

Support for DDR3-1600 dual channel

Supports up to 4-GB maximum on-board system memory

Support for up to 8-GB maximum system memory in the following congurations:

●

8192-MB: (256 MB × 16 × 16 pieces)

●

4096-MB: (256 MB × 16 × 8 pieces)

●

2048-MB: (256 MB × 16 × 4 pieces; only allowed on computer models equipped with an Intel Celeron processor, no HPSP v2 and no NPRM)

Storage Solid-state drive: Support for 256- and 128-GB SATA-3

solid-state drives with and without triple-level cell (TLC) support

Audio and video Front-facing webcam: 1-MP HD @ 1280×720p

Second webcam: 2-MP full high-denition (FHD) @ 1920×1080p

Integrated dual digital microphones

HP HD audio

Dual speakers

Conexant CX7700

Ethernet Realtek PCIe GbE Family Controller 10/100/1000

(RTL8111HSH)

eMMC: Support for 64-GB eMMC storage

Solid-state drive: Support for 256- and 128-GB SATA-3

solid-state drives (not available on computer models equipped with eMMC storage)

Front-facing webcam: 1-MP HD @ 1280×720p

Second webcam: 2-MP full high-denition (FHD) @ 1920×1080p

Integrated dual digital microphones

HP HD audio

Dual speakers

Conexant CX7700

Realtek PCIe GbE Family Controller 10/100/1000 (RTL8111HSH)

HP Condential

Category HP ProBook x360 11 G2 Education Edition HP ProBook x360 11 G1 Education Edition

Wireless

External media cards

Ports

Keyboard/ pointing devices

●

Integrated wireless local area network (WLAN) options by way of wireless module

●

Two built-in WLAN antennas

●

Support for the Intel Dual Band Wireless AC 7265

802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)

Micro-Secure Digital (SD®) media reader slot Micro-Secure Digital (SD®) media reader slot

●

Audio-in (mono microphone)/audio-out (stereo headphone) combination

●

AC Smart Pin adapter plug

●

HDMI v1.4b supporting up to 4096×2160 @ 24-Hz

●

USB 3.1 Type-A port (2)

●

USB 3.1 Type-C port

Full-sized, chiclet-style keyboard in radiant red and smoke gray nish

ClickPad requirements:

●

Multitouch gestures enabled

●

Support for Windows 10 trackpad gestures

●

Taps enabled as default

●

Integrated wireless local area network (WLAN) options by way of wireless module

●

Two built-in WLAN antennas

●

Support for the Intel Dual Band Wireless AC 7265

802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)

●

Audio-in (mono microphone)/audio-out (stereo headphone) combination

●

AC Smart Pin adapter plug

●

HDMI v1.4b supporting up to 3840×2160 @ 30-Hz

●

USB 3.1 Gen 1 port with Type-A connector (2)

●

USB 3.1 port with Type-C connector

Full-sized, chiclet-style keyboard in radiant red and smoke gray nish

ClickPad requirements:

●

Multitouch gestures enabled

●

Support for Windows 10 trackpad gestures

●

Taps enabled as default

Pen input

Power requirements

Security Support for security cable lock

Operating system

●

Available only on computer models equipped with a TouchScreen display assembly

●

Wacom AES pen

●

Support for no pen option

Support for the following AC adapters:

●

65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5mm)

●

45-W AC adapter (non-PFC, RA, SB, 4.5-mm; for use only in Argentina)

●

45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim)

●

45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)

Support for C5 receptacle, 1.83-meter (6.00-feet) and C5 receptacle, 1.00-meter (3.28-feet) power cords

Support for a 3-cell, 41-WHr, 3.615-AHr, Li-ion battery

Support for Trusted Platfom Module (TPM) 2.0 discrete

Preinstalled:

●

Windows 10 Home 64-bit

●

Windows 10 Home 64-bit Single Language

●

Windows 10 Professional 64-bit

●

Available only on computer models equipped with a TouchScreen display assembly

●

Wacom AES pen

●

Support for no pen option

Support for the following AC adapters:

●

65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)

●

45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)

●

45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)

Support for C5 receptacle, 1.83-meter (6.00-feet) and C5 receptacle, 1.00-meter (3.28-feet) power cords

Support for a 3-cell, 41-WHr, 3.615-AHr, Li-ion battery

Support for security cable lock

Support for Trusted Platfom Module (TPM) 2.0 discrete

Preinstalled:

●

Windows 10 Home 64-bit

●

Windows 10 Professional 64-bit StF MSNA (only on computer models with system memory of 4-GB or

2 Chapter 1 Product description

HP Condential

Category HP ProBook x360 11 G2 Education Edition HP ProBook x360 11 G1 Education Edition

Operating system

(continued)

●

Windows 10 Professional 64-bit StF MSNA Standard

Restore media–DRDVD: Windows 10 Professional 64bit (For service and/or purchase only)

Restore media–OSDVD: Windows 10 Professional 64bit RS2

Web support OS: Windows 10 Enterprise 64-bit Web Support and Windows 10 Enterprise 64-bit LTSB 1607

Certied: Microsoft WHQL

●

less and system storage equal to or less than 128GB [solid-state drive or eMMC])

●

Windows 10 Professional 64-bit StF MSNA Standard

●

Windows 10 Professional 64-bit StF MSNA Strategic (only on computer models with system memory of 4-GB or less and system storage equal to or less than 128-GB [solid-state drive or eMMC])

●

Windows 10 Professional 64-bit StF MSNA EM (only on computer models with system memory of 4-GB or less and system storage equal to or less than 128-GB [solid-state drive or eMMC])

●

Windows 10 Professional 64-bit StF MSNA Standard

●

Windows 10 Professional 64-bit StF MSNA Strategic (only on computer models with system memory of 4-GB or less and system storage equal to or less than 128-GB [solid-state drive or eMMC])

Restore media–DRDVD: Windows 10 Professional 64bit (For service and/or purchase only)

Restore media–RS1 OSDVD: Windows 10 Professional 64-bit (For service and/or purchase only)

Web support OS: Windows 10 Enterprise 64-bit Web Support

Certied: Microsoft WHQL and Windows 10 Enterprise 64-bit LTSB

Serviceability End user replaceable part: AC adapter and pen End user replaceable part: AC adapter and pen

HP Condential

2 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for the computer , go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions.

Service label

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of

the computer , inside the battery bay, under the service door, or on the back of the display.

●

Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

The service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on the computer.

Item Description Function

(1) Serial number (s/n) This is an alphanumeric identier that is unique to

(2) Part number/Product number (p/n) This number provides specic information about

(3) Warranty period This number describes the duration of the warranty

(4) Model description This is the alphanumeric identier used to locate

4 Chapter 2 Illustrated parts catalog

each product.

the product's hardware components. The part number helps a service technician to determine what components and parts are needed.

period for the computer.

documents, drivers, and support for the computer.

Component

(1) HP product name (select products only)

(2) Model name (select products only)

(3) Product number

(4) Serial number

(5) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

HP Condential

Service label 5

HP Condential

Computer major components

6 Chapter 2 Illustrated parts catalog

HP Condential

Item Component Spare part number

(1) Display assembly: The TouchScreen display is spared only as an entire assembly. The non-TouchScreen display is spared

at the subcomponent level. For more non-TouchScreen display assembly spare part information, see Display assembly

subcomponents on page 12.

For use only on HP ProBook x360 11 G2 computer models:

11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel assembly in radiant red nish

11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel assembly with NPTD in radiant red nish

11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel assembly in smoke gray nish

11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel assembly with NPTD in smoke gray nish

For use only on HP ProBook x360 11 G1 computer models:

11.6-in, HD, AntiGlare (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel assembly in radiant red nish

11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel assembly in smoke gray nish

(2) Keyboard/top cover in radiant red nish (includes keyboard cable, top cover shielding, and magnets):

For use in Belgium 918554-A41

For use in Bulgaria 918554-261

For use in Canada 918554-DB1

For use in the Czech Republic and Slovakia 918554-FL1

For use in Denmark, Finland, and Norway 918554-DH1

932685-001

932683-001

932686-001

932684-001

918429-001

917100-001

For use in France 918554-051

For use in Germany 918554-041

For use in Greece 918554-151

For use in Hungary 918554-211

For use in India 918554-D61

For use in Israel 918554-BB1

For use in Italy 918554-061

For use in Latin America 918554-161

For use in the Netherlands 918554-B31

For use in the Northwest Africa 918554-FP1

For use in Portugal 918554-131

For use in Russia 918554-251

For use in Saudi Arabia 918554-171

For use in Slovenia 918554-BA1

For use in South Korea 918554-AD1

Computer major components 7

HP Condential

Item Component Spare part number

For use in Spain 918554-071

For use in Sweden and Finland 918554-BG1

For use in Switzerland 918554-BG1

For use in Taiwan 918554-AB1

For use in Thailand 918554-281

For use in Turkey 918554-141

For use in the United Kingdom 918554-031

For use in the United States 918554-001

Keyboard/top cover in smoke gray nish (includes keyboard cable):

For use in Belgium 918555-A41

For use in Bulgaria 918555-261

For use in Canada 918555-DB1

For use in the Czech Republic and Slovakia 918555-FL1

For use in Denmark, Finland, and Norway 918555-DH1

For use in France 918555-051

For use in Germany 918555-041

For use in Greece 918555-151

For use in Hungary 918555-211

For use in India 918555-D61

For use in Israel 918555-BB1

For use in Italy 918555-061

For use in Latin America 918555-161

For use in the Netherlands 918555-B31

For use in the Northwest Africa 918555-FP1

For use in Portugal 918555-131

For use in Russia 918555-251

For use in Saudi Arabia 918555-171

For use in Slovenia 918555-BA1

For use in South Korea 918555-AD1

For use in Spain 918555-071

For use in Sweden and Finland 918555-BG1

For use in Switzerland 918555-BG1

For use in Taiwan 918555-AB1

For use in Thailand 918555-281

8 Chapter 2 Illustrated parts catalog

HP Condential

Item Component Spare part number

For use in Turkey 918555-141

For use in the United Kingdom 918555-031

For use in the United States 918555-001

(3) Second webcam (includes cable) 917055-001

(4) Webcam transfer board (includes cable):

For use only on HP ProBook x360 11 G2 computer models 932716-001

For use only on HP ProBook x360 11 G1 computer models 917053-001

(5) TouchPad:

NOTE: The TouchPad spare part kit does not include the TouchPad bracket or the TouchPad cable. The TouchPad cable is

included in the Cable Kit, spare part numbers 938134-001 (for use only on HP ProBook x360 11 G2 computer models) and 917064-001 (for use only on HP ProBook x360 11 G1 computer models). The TouchPad bracket is not spare as a separate component.

In radiant red nish 917051-001

In smoke gray nish 917052-001

(6) TouchPad cable (The TouchPad cable is included in the Cable Kit, spare part numbers 938134-001 (for use only on HP

ProBook x360 11 G2 computer models) and 917064-001 (for use only on HP ProBook x360 11 G1 computer models), and includes double-sided adhesive.)

(7) 3-cell, 41-WHr, 3.615-AHr, Li-ion battery (includes cable) 844203-850

(8) Speakers (includes cables, left and right speakers, and four rubber isolators) 917060-001

(9) Audio board (includes audio jack, volume control buttons, and cable):

For use only on HP ProBook x360 11 G2 computer models 932714-001

For use only on HP ProBook x360 11 G1 computer models 917048-001

(10) RTC battery (includes cable, pad, and double-sided adhesive) 917056-001

(11) Solid-state drive:

For use only on HP ProBook x360 11 G2 computer models:

256-GB, M.2, SATA-3 solid-state drive with TLC 939195-001

256-GB, M.2, SATA-3 solid-state drive 939197-001

128-GB, M.2, SATA-3 solid-state drive with TLC 939194-001

128-GB, M.2, SATA-3 solid-state drive 939196-001

For use only on HP ProBook x360 11 G1 computer models:

256-GB, M.2, SATA-3 solid-state drive 917099-001

128-GB, M.2, SATA-3 solid-state drive 917098-001

(12) Intel Dual Band Wireless AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter

(non-vPro)

860883-001

(13) System board (includes processor, graphics subsystem with UMA memory, and replacement thermal material):

For use only on HP ProBook x360 11 G2 computer models:

Computer major components 9

HP Condential

Item Component Spare part number

Equipped with an Intel Core m5 i5-7Y54 1.20-GHz (turbo up to 3.2-GHz) processor, 8.0-GB

of system memory, and the Windows 10 operating system

Equipped with an Intel Core m5 i5-7Y54 1.20-GHz (turbo up to 3.2-GHz) processor, 8.0-GB

of system memory, and a non-Windows 10 operating system

Equipped with an Intel Core m3-7Y30 1.00-GHz (turbo up to 2.6-GHz) processor, 8.0-GB of

system memory, and the Windows 10 operating system

Equipped with an Intel Core m3-7Y30 1.00-GHz (turbo up to 2.6-GHz) processor, 8.0-GB of

system memory, and a non-Windows 10 operating system

Equipped with an Intel Core m3-7Y30 1.00-GHz (turbo up to 2.6-GHz) processor, 4.0-GB of

system memory, and the Windows 10 operating system

Equipped with an Intel Core m3-7Y30 1.00-GHz (turbo up to 2.6-GHz) processor, 4.0-GB of

system memory, and a non-Windows 10 operating system

For use only on HP ProBook x360 11 G1 computer models:

Equipped with an Intel Pentium N4200 1.10-GHz (SC turbo up to 2.50-GHz) processor (750-

MHz FSB, 2.0-MB L2 cache, quad core, 6-W), 8.0-GB of system memory, and the Windows 10 operating system

Equipped with an Intel Pentium N4200 1.10-GHz (SC turbo up to 2.50-GHz) processor (750-

MHz FSB, 2.0-MB L2 cache, quad core, 6-W), 8.0-GB of system memory, and a nonWindows 10 operating system

Equipped with an Intel Pentium N4200 1.10-GHz (SC turbo up to 2.50-GHz) processor (750-

MHz FSB, 2.0-MB L2 cache, quad core, 6-W), 4.0-GB of system memory, and the Windows 10 operating system

938552-001

932688-001

932687-001

917105-601

917105-001

917104-601

Equipped with an Intel Pentium N4200 1.10-GHz (SC turbo up to 2.50-GHz) processor (750-

MHz FSB, 2.0-MB L2 cache, quad core, 6-W), 4.0-GB of system memory, and a nonWindows 10 operating system

Equipped with an Intel Celeron N3350 1.10-GHz (SC turbo up to 2.40-GHz) processor (650-

MHz FSB, 2.0-MB L2 cache, dual core, 6-W), 64-GB of eMMC system storage, 4.0-GB of system memory, and the Windows 10 operating system

Equipped with an Intel Celeron N3350 1.10-GHz (SC turbo up to 2.40-GHz) processor (650-

MHz FSB, 2.0-MB L2 cache, dual core, 6-W), 64-GB of eMMC system storage, 4.0-GB of system memory, and a non-Windows 10 operating system

Equipped with an Intel Celeron N3350 1.10-GHz (SC turbo up to 2.40-GHz) processor (650-

MHz FSB, 2.0-MB L2 cache, dual core, 6-W), 4.0-GB of system memory, and the Windows 10 operating system

Equipped with an Intel Celeron N3350 1.10-GHz (SC turbo up to 2.40-GHz) processor (650-

MHz FSB, 2.0-MB L2 cache, dual core, 6-W), 4.0-GB of system memory, and a nonWindows 10 operating system

Equipped with an Intel Celeron N3350 1.10-GHz (SC turbo up to 2.40-GHz) processor (650-

MHz FSB, 2.0-MB L2 cache, dual core, 6-W), 64-GB of eMMC system storage, 2.0-GB of system memory, and the Windows 10 operating system

Equipped with an Intel Celeron N3350 1.10-GHz (SC turbo up to 2.40-GHz) processor (650-

MHz FSB, 2.0-MB L2 cache, dual core, 6-W), 64-GB of eMMC system storage, 2.0-GB of system memory, and a non-Windows 10 operating system

Thermal Material Kit 917061-001

(14) Heat sink (includes replacement thermal material):

917104-001

917102-601

917102-001

917103-601

917103-001

917101-601

917101-001

For use only on HP ProBook x360 11 G2 computer models 933325-001

10 Chapter 2 Illustrated parts catalog

HP Condential

Item Component Spare part number

For use only on HP ProBook x360 11 G1 computer models 918174-001

Thermal Material Kit 917061-001

(15) Bottom cover (includes rubber feet strips, shielding, and vents):

For use only on HP ProBook x360 11 G2 computer models:

In radiant red nish 932712-001

In smoke gray nish 932713-001

For use only on HP ProBook x360 11 G1 computer models:

In radiant red nish 917046-001

In smoke gray nish 917047-001

Rubber Kit (not illustrated, includes bottom cover rubber feet) 917058-001

Computer major components 11

HP Condential

Display assembly subcomponents

NOTE: This section applies only to HP ProBook x360 11 G1 computer models.

Item Component Spare part number

(1) Display bezel 917043-001

Display bezel adhesive (not illustrated, included in the Miscellaneous Kit, spare part number 917062-001)

(2) 11.6-in, HD, AG (1366×768), LED, SVA, EDP, slim, 220N, non-TouchScreen display panel 912370-001

(3) G-sensor module (includes double-sided adhesive): 917049-001

(4) Webcam/microphone module (includes double-sided adhesive): 912367-001

(5) LED board (includes double-sided adhesive): 917050-001

(6) Wireless antenna (2, includes auxiliary and main cables, transceivers, and double-

sided adhesive)

12 Chapter 2 Illustrated parts catalog

918173-001

Item Component Spare part number

(7) Webcam/microphone module cable (available in the Cable Kit, spare part number 917064-001; includes LED board cable)

(8) Display panel cable (available in the Cable Kit, spare part number 917064-001; includes G-sensor cable, adhesive

support strip, and double-sided adhesive)

(9) Display hinges (2) 917065-001

(10) Display hinge covers (2, included in display hinge spare part kit, spare part number 917065-001)

(11) Display back cover (includes shielding)

In radiant red nish 917044-001

In smoke gray nish 917045-001

Miscellaneous parts

Component Spare part number

AC adapter:

For use only on HP ProBook x360 11 G2 computer models:

HP Condential

65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) 913691-850

45-W AC adapter for use only in Argentina (non-PFC, RA, SB, 4.5-mm) 741553-852

45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) 741553-850

45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) for use on all computer models 741727-001

65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) for use only on HP ProBook x360 11 G1 computer models:

65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714635-850

45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 741553-850

HP comfort grip wireless mouse 691922-001

HP Elite USB-C docking station 844550-001

HP Essential backpack 679921-001

HP Essential top load case 679923-001

HP external DVD±RW DL SuperMulti Drive 747080-001

HP HDMI–to–VGA adapter 701943-001

HP keyed cable lock (10 mm) 840158-001

HP Slim UltraBook top load case 747078-001

HP Slim UltraBook backpack 747079-001

HP Smart AC adapter dongle (7.4 mm) 734734-001

HP USB laser mouse 674318-001

HP USB travel docking station 844551-001

Pen holder 924151-001

Power cord (C5 connector, 3-pin, black, 1.83-m):

Miscellaneous parts 13

HP Condential

Component Spare part number

For use in Argentina 401300-001

For use in Australia 213356-001

For use in Europe 213350-001

For use in India 404827-001

For use in Israel 398063-001

For use in Italy 213352-001

For use in North America 213349-001

For use in the People’s Republic of China 286497-001

For use in South Korea 267836-001

For use in Switzerland 213354-001

For use in Taiwan 393313-001

For use in the United Kingdom and Singapore 213351-001

Power cord (C5 connector, 3-pin, black, 1.00-m):

For use in Argentina 401300-007

For use in Australia 213356-008

For use in Europe 213350-009

For use in India 404827-003

For use in Israel 398063-003

For use in Italy 213352-008

For use in North America 213349-009

For use in the People’s Republic of China 286497-008

For use in South Korea 267836-008

For use in Switzerland 213354-008

For use in Taiwan 393313-003

For use in Thailand 285096-006

For use in the United Kingdom and Singapore 213351-008

Power cord (Option-917, 3-cord, 1.83-m, ROHS) 361240-001

Power cord (Option-917, 3-cord, 1.00-m, ROHS) 361240-002

Rubber Kit 917058-001

Stylus (active) 920839-001

Screw Kit 917059-001

14 Chapter 2 Illustrated parts catalog

3 Removal and replacement preliminary

requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screw driver

●

Magnetic screw driver

●

Phillips P0 screw driver

●

T8 Torx screw driver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

HP Condential

NOTE: As you remove each subassembly from the computer , place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Tools required 15

HP Condential

Cables and connectors

CAUTION: When servicing the computer , be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer , damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing drive, place it in a static-proof bag.

Avoid exposing a drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

16 Chapter 3 Removal and replacement preliminary requirements

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

HP Condential

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Grounding guidelines 17

Condential

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.

●

Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

18 Chapter 3 Removal and replacement preliminary requirements

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