Hp X360 11 G1, X360 11 G2 User Manual
HP ProBook x360 11 G2 Education Edition
and
HP ProBook x360 11 G1 Education Edition
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2017 HP Development
Company, L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, Celeron, and Pentium are U.S.
registered trademarks of Intel Corporation.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. SD Logo is a trademark of
its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Second Edition: June 2017
First Edition: December 2016
Document Part Number: 903906-002
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
HP Condential
iii
HP Condential
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Illustrated parts catalog ................................................................................................................................ 4
Service label ........................................................................................................................................................... 4
Computer major components ................................................................................................................................ 6
Display assembly subcomponents ...................................................................................................................... 12
Miscellaneous parts ............................................................................................................................................. 13
3 Removal and replacement preliminary requirements ..................................................................................... 15
Tools required ...................................................................................................................................................... 15
Service considerations ......................................................................................................................................... 15
Plastic parts ....................................................................................................................................... 15
Cables and connectors ...................................................................................................................... 16
Drive handling ................................................................................................................................... 16
Grounding guidelines ........................................................................................................................................... 17
Electrostatic discharge damage ........................................................................................................ 17
Packaging and transporting guidelines .......................................................................... 18
Workstation guidelines ................................................................................ 18
4 Removal and replacement procedures ........................................................................................................... 20
Component replacement procedures .................................................................................................................. 20
Keyboard/top cover ........................................................................................................................... 20
TouchPad cable .................................................................................................................................. 24
TouchPad ........................................................................................................................................... 25
Second webcam ................................................................................................................................. 27
Battery ............................................................................................................................................... 29
Solid-state drive ................................................................................................................................ 30
WLAN module .................................................................................................................................... 31
RTC battery ........................................................................................................................................ 33
Speakers ............................................................................................................................................ 34
Audio board ....................................................................................................................................... 35
System board .................................................................................................................................... 36
Heat sink ............................................................................................................................................ 40
Display assembly ............................................................................................................................... 41
v
5 Using Setup Utility (BIOS) ............................................................................................................................. 55
Starting Setup Utility (BIOS) ................................................................................................................................ 55
Updating Setup Utility (BIOS) .............................................................................................................................. 55
Determining the BIOS version ........................................................................................................... 55
Downloading a BIOS update .............................................................................................................. 56
6 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 57
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 57
7 Specications .............................................................................................................................................. 59
Computer specications ...................................................................................................................................... 59
8 Backing up, restoring, and recovering ........................................................................................................... 61
Creating recovery media and backups ................................................................................................................ 61
Creating HP Recovery media (select products only) ......................................................................... 61
Using Windows tools ........................................................................................................................................... 62
Restore and recovery ........................................................................................................................................... 63
Recovering using HP Recovery Manager ........................................................................................... 63
What you need to know before you get started ............................................................. 63
Using the HP Recovery partition (select products only) ................................................. 64
Using HP Recovery media to recover .............................................................................. 64
Changing the computer boot order ................................................................................ 65
Removing the HP Recovery partition (select products only) ......................................... 66
9 Power cord set requirements ........................................................................................................................ 67
Requirements for all countries ............................................................................................................................ 67
Requirements for specic countries and regions ................................................................................................ 67
10 Recycling .................................................................................................................................................. 69
Index ............................................................................................................................................................. 70
vi
1 Product description
Category HP ProBook x360 11 G2 Education Edition HP ProBook x360 11 G1 Education Edition
HP Condential
Processors Intel Core m5 i5-7Y54 1.20-GHz (turbo up to 3.2-GHz)
processor
Intel Core m3-7Y30 1.00-GHz (turbo up to 2.6-GHz)
processor
Chipset Integrated soldered-on-circuit (SoC) Integrated SoC
Graphics Intel universal memory architecture (UMA)
Support for DirectX 12
Panel 11.6-in, high-denition (HD) (1366×768), light-emitting
diode (LED), SVA, EDP, slim, 220N, TouchScreen display
with air-bonding; 16:9 ultra wide aspect ratio
Memory module System memory axed to system board
Support for LPDDR3-1866 dual channel memory
Support for up to 8-GB maximum system memory in
8192-MB (256-M×16-GB×4×4 pieces) and 4096-MB
(256-M×8-GB×4×4 pieces) congurations
Intel® Pentium™ N4200 1.10-GHz (turbo up to 2.50GHz) processor (750-MHz FSB, 2.0-MB L2 cache,
quad core, 6 W)
Intel Celeron™ N3350 1.10-GHz (turbo up to 2.40-GHz)
processor (650-MHz FSB, 2.0-MB L2 cache,
dual core, 6 W)
Intel UMA
Support for DirectX 12
11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N,
TouchScreen display with air-bonding; 16:9 ultra wide
aspect ratio
11.6-in, HD, AntiGlare (AG) (1366×768), LED, SVA, EDP,
slim, 220N, non-TouchScreen display; 16:9 ultra wide
aspect ratio
Support for DDR3-1600 dual channel
Supports up to 4-GB maximum on-board
system memory
Support for up to 8-GB maximum system memory in
the following congurations:
●
8192-MB: (256 MB × 16 × 16 pieces)
●
4096-MB: (256 MB × 16 × 8 pieces)
●
2048-MB: (256 MB × 16 × 4 pieces; only allowed
on computer models equipped with an
Intel Celeron processor, no HPSP v2 and no NPRM)
Storage Solid-state drive: Support for 256- and 128-GB SATA-3
solid-state drives with and without triple-level cell
(TLC) support
Audio and video Front-facing webcam: 1-MP HD @ 1280×720p
Second webcam: 2-MP full high-denition (FHD) @
1920×1080p
Integrated dual digital microphones
HP HD audio
Dual speakers
Conexant CX7700
Ethernet Realtek PCIe GbE Family Controller 10/100/1000
(RTL8111HSH)
eMMC: Support for 64-GB eMMC storage
Solid-state drive: Support for 256- and 128-GB SATA-3
solid-state drives (not available on computer models
equipped with eMMC storage)
Front-facing webcam: 1-MP HD @ 1280×720p
Second webcam: 2-MP full high-denition (FHD) @
1920×1080p
Integrated dual digital microphones
HP HD audio
Dual speakers
Conexant CX7700
Realtek PCIe GbE Family Controller 10/100/1000
(RTL8111HSH)
1
HP Condential
Category HP ProBook x360 11 G2 Education Edition HP ProBook x360 11 G1 Education Edition
Wireless
External media
cards
Ports
Keyboard/
pointing devices
●
Integrated wireless local area network (WLAN)
options by way of wireless module
●
Two built-in WLAN antennas
●
Support for the Intel Dual Band Wireless AC 7265
802.11 AC 2×2 WiFi + Bluetooth 4.2
Combo Adapter (non-vPro)
Micro-Secure Digital (SD®) media reader slot Micro-Secure Digital (SD®) media reader slot
●
Audio-in (mono microphone)/audio-out (stereo
headphone) combination
●
AC Smart Pin adapter plug
●
HDMI v1.4b supporting up to 4096×2160 @ 24-Hz
●
USB 3.1 Type-A port (2)
●
USB 3.1 Type-C port
Full-sized, chiclet-style keyboard in radiant red and
smoke gray nish
ClickPad requirements:
●
Multitouch gestures enabled
●
Support for Windows 10 trackpad gestures
●
Taps enabled as default
●
Integrated wireless local area network (WLAN)
options by way of wireless module
●
Two built-in WLAN antennas
●
Support for the Intel Dual Band Wireless AC 7265
802.11 AC 2×2 WiFi + Bluetooth 4.2
Combo Adapter (non-vPro)
●
Audio-in (mono microphone)/audio-out (stereo
headphone) combination
●
AC Smart Pin adapter plug
●
HDMI v1.4b supporting up to 3840×2160 @ 30-Hz
●
USB 3.1 Gen 1 port with Type-A connector (2)
●
USB 3.1 port with Type-C connector
Full-sized, chiclet-style keyboard in radiant red and
smoke gray nish
ClickPad requirements:
●
Multitouch gestures enabled
●
Support for Windows 10 trackpad gestures
●
Taps enabled as default
Pen input
Power
requirements
Security Support for security cable lock
Operating
system
●
Available only on computer models equipped with
a TouchScreen display assembly
●
Wacom AES pen
●
Support for no pen option
Support for the following AC adapters:
●
65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5mm)
●
45-W AC adapter (non-PFC, RA, SB, 4.5-mm; for
use only in Argentina)
●
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm,
non-slim)
●
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)
Support for C5 receptacle, 1.83-meter (6.00-feet) and
C5 receptacle, 1.00-meter (3.28-feet) power cords
Support for a 3-cell, 41-WHr, 3.615-AHr, Li-ion battery
Support for Trusted Platfom Module (TPM) 2.0 discrete
Preinstalled:
●
Windows 10 Home 64-bit
●
Windows 10 Home 64-bit Single Language
●
Windows 10 Professional 64-bit
●
Available only on computer models equipped with
a TouchScreen display assembly
●
Wacom AES pen
●
Support for no pen option
Support for the following AC adapters:
●
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)
●
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)
●
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)
Support for C5 receptacle, 1.83-meter (6.00-feet) and
C5 receptacle, 1.00-meter (3.28-feet) power cords
Support for a 3-cell, 41-WHr, 3.615-AHr, Li-ion battery
Support for security cable lock
Support for Trusted Platfom Module (TPM) 2.0 discrete
Preinstalled:
●
Windows 10 Home 64-bit
●
Windows 10 Professional 64-bit StF MSNA (only on
computer models with system memory of 4-GB or
2 Chapter 1 Product description
HP Condential
Category HP ProBook x360 11 G2 Education Edition HP ProBook x360 11 G1 Education Edition
Operating
system
(continued)
●
Windows 10 Professional 64-bit StF
MSNA Standard
Restore media–DRDVD: Windows 10 Professional 64bit (For service and/or purchase only)
Restore media–OSDVD: Windows 10 Professional 64bit RS2
Web support OS: Windows 10 Enterprise 64-bit Web
Support and Windows 10 Enterprise 64-bit LTSB 1607
Certied: Microsoft WHQL
●
less and system storage equal to or less than 128GB [solid-state drive or eMMC])
●
Windows 10 Professional 64-bit StF
MSNA Standard
●
Windows 10 Professional 64-bit StF MSNA
Strategic (only on computer models with system
memory of 4-GB or less and system storage equal
to or less than 128-GB [solid-state drive or
eMMC])
●
Windows 10 Professional 64-bit StF MSNA EM
(only on computer models with system memory
of 4-GB or less and system storage equal to or
less than 128-GB [solid-state drive or eMMC])
●
Windows 10 Professional 64-bit StF
MSNA Standard
●
Windows 10 Professional 64-bit StF MSNA
Strategic (only on computer models with system
memory of 4-GB or less and system storage equal
to or less than 128-GB [solid-state drive
or eMMC])
Restore media–DRDVD: Windows 10 Professional 64bit (For service and/or purchase only)
Restore media–RS1 OSDVD: Windows 10 Professional
64-bit (For service and/or purchase only)
Web support OS: Windows 10 Enterprise 64-bit
Web Support
Certied: Microsoft WHQL and Windows 10 Enterprise
64-bit LTSB
Serviceability End user replaceable part: AC adapter and pen End user replaceable part: AC adapter and pen
3
HP Condential
2 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for the computer , go to http://partsurfer.hp.com, select the country or region, and then
follow the on-screen instructions.
Service label
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of
the computer , inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
The service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on the computer.
Item Description Function
(1) Serial number (s/n) This is an alphanumeric identier that is unique to
(2) Part number/Product number (p/n) This number provides specic information about
(3) Warranty period This number describes the duration of the warranty
(4) Model description This is the alphanumeric identier used to locate
4 Chapter 2 Illustrated parts catalog
each product.
the product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
period for the computer.
documents, drivers, and support for the computer.
Component
(1) HP product name (select products only)
(2) Model name (select products only)
(3) Product number
(4) Serial number
(5) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
HP Condential
Service label 5
HP Condential
Computer major components
6 Chapter 2 Illustrated parts catalog
HP Condential
Item Component Spare part number
(1) Display assembly: The TouchScreen display is spared only as an entire assembly. The non-TouchScreen display is spared
at the subcomponent level. For more non-TouchScreen display assembly spare part information, see Display assembly
subcomponents on page 12.
For use only on HP ProBook x360 11 G2 computer models:
11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel assembly
in radiant red nish
11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel assembly
with NPTD in radiant red nish
11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel assembly
in smoke gray nish
11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel assembly
with NPTD in smoke gray nish
For use only on HP ProBook x360 11 G1 computer models:
11.6-in, HD, AntiGlare (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel
assembly in radiant red nish
11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel assembly
in smoke gray nish
(2) Keyboard/top cover in radiant red nish (includes keyboard cable, top cover shielding, and magnets):
For use in Belgium 918554-A41
For use in Bulgaria 918554-261
For use in Canada 918554-DB1
For use in the Czech Republic and Slovakia 918554-FL1
For use in Denmark, Finland, and Norway 918554-DH1
932685-001
932683-001
932686-001
932684-001
918429-001
917100-001
For use in France 918554-051
For use in Germany 918554-041
For use in Greece 918554-151
For use in Hungary 918554-211
For use in India 918554-D61
For use in Israel 918554-BB1
For use in Italy 918554-061
For use in Latin America 918554-161
For use in the Netherlands 918554-B31
For use in the Northwest Africa 918554-FP1
For use in Portugal 918554-131
For use in Russia 918554-251
For use in Saudi Arabia 918554-171
For use in Slovenia 918554-BA1
For use in South Korea 918554-AD1
Computer major components 7
HP Condential
Item Component Spare part number
For use in Spain 918554-071
For use in Sweden and Finland 918554-BG1
For use in Switzerland 918554-BG1
For use in Taiwan 918554-AB1
For use in Thailand 918554-281
For use in Turkey 918554-141
For use in the United Kingdom 918554-031
For use in the United States 918554-001
Keyboard/top cover in smoke gray nish (includes keyboard cable):
For use in Belgium 918555-A41
For use in Bulgaria 918555-261
For use in Canada 918555-DB1
For use in the Czech Republic and Slovakia 918555-FL1
For use in Denmark, Finland, and Norway 918555-DH1
For use in France 918555-051
For use in Germany 918555-041
For use in Greece 918555-151
For use in Hungary 918555-211
For use in India 918555-D61
For use in Israel 918555-BB1
For use in Italy 918555-061
For use in Latin America 918555-161
For use in the Netherlands 918555-B31
For use in the Northwest Africa 918555-FP1
For use in Portugal 918555-131
For use in Russia 918555-251
For use in Saudi Arabia 918555-171
For use in Slovenia 918555-BA1
For use in South Korea 918555-AD1
For use in Spain 918555-071
For use in Sweden and Finland 918555-BG1
For use in Switzerland 918555-BG1
For use in Taiwan 918555-AB1
For use in Thailand 918555-281
8 Chapter 2 Illustrated parts catalog
HP Condential
Item Component Spare part number
For use in Turkey 918555-141
For use in the United Kingdom 918555-031
For use in the United States 918555-001
(3) Second webcam (includes cable) 917055-001
(4) Webcam transfer board (includes cable):
For use only on HP ProBook x360 11 G2 computer models 932716-001
For use only on HP ProBook x360 11 G1 computer models 917053-001
(5) TouchPad:
NOTE: The TouchPad spare part kit does not include the TouchPad bracket or the TouchPad cable. The TouchPad cable is
included in the Cable Kit, spare part numbers 938134-001 (for use only on HP ProBook x360 11 G2 computer models) and
917064-001 (for use only on HP ProBook x360 11 G1 computer models). The TouchPad bracket is not spare as a separate
component.
In radiant red nish 917051-001
In smoke gray nish 917052-001
(6) TouchPad cable (The TouchPad cable is included in the Cable Kit, spare part numbers 938134-001 (for use only on HP
ProBook x360 11 G2 computer models) and 917064-001 (for use only on HP ProBook x360 11 G1 computer models), and
includes double-sided adhesive.)
(7) 3-cell, 41-WHr, 3.615-AHr, Li-ion battery (includes cable) 844203-850
(8) Speakers (includes cables, left and right speakers, and four rubber isolators) 917060-001
(9) Audio board (includes audio jack, volume control buttons, and cable):
For use only on HP ProBook x360 11 G2 computer models 932714-001
For use only on HP ProBook x360 11 G1 computer models 917048-001
(10) RTC battery (includes cable, pad, and double-sided adhesive) 917056-001
(11) Solid-state drive:
For use only on HP ProBook x360 11 G2 computer models:
256-GB, M.2, SATA-3 solid-state drive with TLC 939195-001
256-GB, M.2, SATA-3 solid-state drive 939197-001
128-GB, M.2, SATA-3 solid-state drive with TLC 939194-001
128-GB, M.2, SATA-3 solid-state drive 939196-001
For use only on HP ProBook x360 11 G1 computer models:
256-GB, M.2, SATA-3 solid-state drive 917099-001
128-GB, M.2, SATA-3 solid-state drive 917098-001
(12) Intel Dual Band Wireless AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter
(non-vPro)
860883-001
(13) System board (includes processor, graphics subsystem with UMA memory, and replacement thermal material):
For use only on HP ProBook x360 11 G2 computer models:
Computer major components 9
HP Condential
Item Component Spare part number
Equipped with an Intel Core m5 i5-7Y54 1.20-GHz (turbo up to 3.2-GHz) processor, 8.0-GB
of system memory, and the Windows 10 operating system
Equipped with an Intel Core m5 i5-7Y54 1.20-GHz (turbo up to 3.2-GHz) processor, 8.0-GB
of system memory, and a non-Windows 10 operating system
Equipped with an Intel Core m3-7Y30 1.00-GHz (turbo up to 2.6-GHz) processor, 8.0-GB of
system memory, and the Windows 10 operating system
Equipped with an Intel Core m3-7Y30 1.00-GHz (turbo up to 2.6-GHz) processor, 8.0-GB of
system memory, and a non-Windows 10 operating system
Equipped with an Intel Core m3-7Y30 1.00-GHz (turbo up to 2.6-GHz) processor, 4.0-GB of
system memory, and the Windows 10 operating system
Equipped with an Intel Core m3-7Y30 1.00-GHz (turbo up to 2.6-GHz) processor, 4.0-GB of
system memory, and a non-Windows 10 operating system
For use only on HP ProBook x360 11 G1 computer models:
Equipped with an Intel Pentium N4200 1.10-GHz (SC turbo up to 2.50-GHz) processor (750-
MHz FSB, 2.0-MB L2 cache, quad core, 6-W), 8.0-GB of system memory, and the
Windows 10 operating system
Equipped with an Intel Pentium N4200 1.10-GHz (SC turbo up to 2.50-GHz) processor (750-
MHz FSB, 2.0-MB L2 cache, quad core, 6-W), 8.0-GB of system memory, and a nonWindows 10 operating system
Equipped with an Intel Pentium N4200 1.10-GHz (SC turbo up to 2.50-GHz) processor (750-
MHz FSB, 2.0-MB L2 cache, quad core, 6-W), 4.0-GB of system memory, and the
Windows 10 operating system
938552-001
938552-001
932688-001
932688-001
932687-001
932687-001
917105-601
917105-001
917104-601
Equipped with an Intel Pentium N4200 1.10-GHz (SC turbo up to 2.50-GHz) processor (750-
MHz FSB, 2.0-MB L2 cache, quad core, 6-W), 4.0-GB of system memory, and a nonWindows 10 operating system
Equipped with an Intel Celeron N3350 1.10-GHz (SC turbo up to 2.40-GHz) processor (650-
MHz FSB, 2.0-MB L2 cache, dual core, 6-W), 64-GB of eMMC system storage, 4.0-GB of
system memory, and the Windows 10 operating system
Equipped with an Intel Celeron N3350 1.10-GHz (SC turbo up to 2.40-GHz) processor (650-
MHz FSB, 2.0-MB L2 cache, dual core, 6-W), 64-GB of eMMC system storage, 4.0-GB of
system memory, and a non-Windows 10 operating system
Equipped with an Intel Celeron N3350 1.10-GHz (SC turbo up to 2.40-GHz) processor (650-
MHz FSB, 2.0-MB L2 cache, dual core, 6-W), 4.0-GB of system memory, and the
Windows 10 operating system
Equipped with an Intel Celeron N3350 1.10-GHz (SC turbo up to 2.40-GHz) processor (650-
MHz FSB, 2.0-MB L2 cache, dual core, 6-W), 4.0-GB of system memory, and a nonWindows 10 operating system
Equipped with an Intel Celeron N3350 1.10-GHz (SC turbo up to 2.40-GHz) processor (650-
MHz FSB, 2.0-MB L2 cache, dual core, 6-W), 64-GB of eMMC system storage, 2.0-GB of
system memory, and the Windows 10 operating system
Equipped with an Intel Celeron N3350 1.10-GHz (SC turbo up to 2.40-GHz) processor (650-
MHz FSB, 2.0-MB L2 cache, dual core, 6-W), 64-GB of eMMC system storage, 2.0-GB of
system memory, and a non-Windows 10 operating system
Thermal Material Kit 917061-001
(14) Heat sink (includes replacement thermal material):
917104-001
917102-601
917102-001
917103-601
917103-001
917101-601
917101-001
For use only on HP ProBook x360 11 G2 computer models 933325-001
10 Chapter 2 Illustrated parts catalog
HP Condential
Item Component Spare part number
For use only on HP ProBook x360 11 G1 computer models 918174-001
Thermal Material Kit 917061-001
(15) Bottom cover (includes rubber feet strips, shielding, and vents):
For use only on HP ProBook x360 11 G2 computer models:
In radiant red nish 932712-001
In smoke gray nish 932713-001
For use only on HP ProBook x360 11 G1 computer models:
In radiant red nish 917046-001
In smoke gray nish 917047-001
Rubber Kit (not illustrated, includes bottom cover rubber feet) 917058-001
Computer major components 11
HP Condential
Display assembly subcomponents
NOTE: This section applies only to HP ProBook x360 11 G1 computer models.
Item Component Spare part number
(1) Display bezel 917043-001
Display bezel adhesive (not illustrated, included in the Miscellaneous Kit, spare part number 917062-001)
(2) 11.6-in, HD, AG (1366×768), LED, SVA, EDP, slim, 220N, non-TouchScreen display panel 912370-001
(3) G-sensor module (includes double-sided adhesive): 917049-001
(4) Webcam/microphone module (includes double-sided adhesive): 912367-001
(5) LED board (includes double-sided adhesive): 917050-001
(6) Wireless antenna (2, includes auxiliary and main cables, transceivers, and double-
sided adhesive)
12 Chapter 2 Illustrated parts catalog
918173-001
Item Component Spare part number
(7) Webcam/microphone module cable (available in the Cable Kit, spare part number 917064-001; includes LED board cable)
(8) Display panel cable (available in the Cable Kit, spare part number 917064-001; includes G-sensor cable, adhesive
support strip, and double-sided adhesive)
(9) Display hinges (2) 917065-001
(10) Display hinge covers (2, included in display hinge spare part kit, spare part number 917065-001)
(11) Display back cover (includes shielding)
In radiant red nish 917044-001
In smoke gray nish 917045-001
Miscellaneous parts
Component Spare part number
AC adapter:
For use only on HP ProBook x360 11 G2 computer models:
HP Condential
65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) 913691-850
45-W AC adapter for use only in Argentina (non-PFC, RA, SB, 4.5-mm) 741553-852
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) 741553-850
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) for use on all computer models 741727-001
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) for use only on HP ProBook x360 11 G1 computer models:
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714635-850
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 741553-850
HP comfort grip wireless mouse 691922-001
HP Elite USB-C docking station 844550-001
HP Essential backpack 679921-001
HP Essential top load case 679923-001
HP external DVD±RW DL SuperMulti Drive 747080-001
HP HDMI–to–VGA adapter 701943-001
HP keyed cable lock (10 mm) 840158-001
HP Slim UltraBook top load case 747078-001
HP Slim UltraBook backpack 747079-001
HP Smart AC adapter dongle (7.4 mm) 734734-001
HP USB laser mouse 674318-001
HP USB travel docking station 844551-001
Pen holder 924151-001
Power cord (C5 connector, 3-pin, black, 1.83-m):
Miscellaneous parts 13
HP Condential
Component Spare part number
For use in Argentina 401300-001
For use in Australia 213356-001
For use in Europe 213350-001
For use in India 404827-001
For use in Israel 398063-001
For use in Italy 213352-001
For use in North America 213349-001
For use in the People’s Republic of China 286497-001
For use in South Korea 267836-001
For use in Switzerland 213354-001
For use in Taiwan 393313-001
For use in the United Kingdom and Singapore 213351-001
Power cord (C5 connector, 3-pin, black, 1.00-m):
For use in Argentina 401300-007
For use in Australia 213356-008
For use in Europe 213350-009
For use in India 404827-003
For use in Israel 398063-003
For use in Italy 213352-008
For use in North America 213349-009
For use in the People’s Republic of China 286497-008
For use in South Korea 267836-008
For use in Switzerland 213354-008
For use in Taiwan 393313-003
For use in Thailand 285096-006
For use in the United Kingdom and Singapore 213351-008
Power cord (Option-917, 3-cord, 1.83-m, ROHS) 361240-001
Power cord (Option-917, 3-cord, 1.00-m, ROHS) 361240-002
Rubber Kit 917058-001
Stylus (active) 920839-001
Screw Kit 917059-001
14 Chapter 2 Illustrated parts catalog
3 Removal and replacement preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 screw driver
●
T8 Torx screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
HP Condential
NOTE: As you remove each subassembly from the computer , place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
Tools required 15
HP Condential
Cables and connectors
CAUTION: When servicing the computer , be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables
tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer , damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is o
or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
16 Chapter 3 Removal and replacement preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
HP Condential
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 17
HP
Condential
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
18 Chapter 3 Removal and replacement preliminary requirements
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