Hp X360 1030 G3 User Manual
HP EliteBook x360 1030 G3 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2018 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
NVIDIA and Quadro are trademarks and/or
registered trademarks of NVIDIA Corporation in
the U.S. and other countries. Red Hat Enterprise
Linux is a registered trademark of Red Hat, Inc.
in the United States and other countries. Linux®
is the registered trademark of Linus Torvalds in
the U.S. and other countries. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel, Pentium, and Core
are trademarks of Intel Corporation in the U.S.
and other countries. Windows is either a
registered trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and take
full advantage of Windows 7 functionality. See
http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
First Edition: June 2018
Document Part Number: L21782-001
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized
service provider parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950-1).
v
vi Safety warning notice
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 External component identication ......................................................................................................................................................... 4
Right ........................................................................................................................................................................................... 4
Left .............................................................................................................................................................................................. 5
Display ........................................................................................................................................................................................ 6
Keyboard area ........................................................................................................................................................................... 8
TouchPad ............................................................................................................................................................... 8
Lights ..................................................................................................................................................................... 9
Speakers and ngerprint reader ..................................................................................................................... 10
Special keys ........................................................................................................................................................ 11
Action keys ......................................................................................................................................................... 12
Hot keys (select products only) ....................................................................................................................... 14
Bottom ..................................................................................................................................................................................... 14
Labels ....................................................................................................................................................................................... 15
3 Illustrated parts catalog ........................................................................................................................................................................ 16
Computer major components .............................................................................................................................................. 16
Miscellaneous parts ............................................................................................................................................................... 21
4 Removal and replacement procedures preliminary requirements ................................................................................................ 22
Tools required ......................................................................................................................................................................... 22
Service considerations .......................................................................................................................................................... 22
Plastic parts ........................................................................................................................................................ 22
Cables and connectors ..................................................................................................................................... 22
Drive handling .................................................................................................................................................... 23
Electrostatic discharge damage .......................................................................................................................................... 23
Packaging and transporting guidelines .............................................................................................................................. 24
Workstation guidelines .......................................................................................................................................................... 24
Equipment guidelines ............................................................................................................................................................ 25
5 Removal and replacement procedures for authorized service provider parts ............................................................................ 26
Component replacement procedures ................................................................................................................................. 26
Bottom cover ...................................................................................................................................................... 26
Battery ................................................................................................................................................................. 27
Solid State drive ................................................................................................................................................. 29
vii
System board ..................................................................................................................................................... 31
Display assembly ............................................................................................................................................... 34
Audio jack board ................................................................................................................................................ 35
Power module .................................................................................................................................................... 36
Speaker assembly ............................................................................................................................................. 37
Fingerprint reader board .................................................................................................................................. 38
TouchPad ............................................................................................................................................................ 39
NFC board ........................................................................................................................................................... 40
WWAN module ................................................................................................................................................... 42
6 Troubleshooting guide .......................................................................................................................................................................... 44
Resources ................................................................................................................................................................................ 45
General troubleshooting steps ............................................................................................................................................ 45
Identify the issue ............................................................................................................................................... 46
1. Understand the issue ............................................................................................................... 46
Boot up sequence .................................................................................................... 46
Failure classication ................................................................................................. 46
2. Examine the environment ....................................................................................................... 48
3. Perform a visual inspection of hardware .............................................................................. 49
4. Update BIOS and drivers .......................................................................................................... 49
Manually updating BIOS and drivers ..................................................................... 49
Remotely deploying BIOS and drivers .................................................................. 49
Analyze the issue ............................................................................................................................................... 49
5. Remove or uninstall recently added hardware, software ................................................. 49
6. HP Hardware Diagnostics and Tools ..................................................................................... 50
HP PC Hardware Diagnostics (UEFI) ...................................................................... 50
HP Support Assistant (HPSA) ................................................................................. 52
HP BIOS Conguration Utility (BCU) ....................................................................... 53
HP Image Diagnostic Tool ....................................................................................... 53
HP Thermal Monitor ................................................................................................. 53
Non HP diagnostics tools ........................................................................................ 53
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ....................................................................................................................................... 54
Status lights .............................................................................................................. 54
Blinking light codes .................................................................................................. 55
POST error messages .............................................................................................. 55
Power Good (Troubleshooting) lights ................................................................... 56
Resolve the issue ............................................................................................................................................... 57
8. Hard reset .................................................................................................................................. 57
9. Soft reset (Default Settings) ................................................................................................... 58
10. Reseat cables and connections ........................................................................................... 58
viii
11. Test with minimum conguration ....................................................................................... 59
Essential hardware conguration .......................................................................... 59
Safe mode ................................................................................................................. 60
12. Test with veried working conguration (hardware and/or operating system) .......... 60
13. Replace the system board .................................................................................................... 60
Verify solution .................................................................................................................................................... 61
Helpful Hints ........................................................................................................................................................................... 61
At startup ............................................................................................................................................................ 61
During operation ................................................................................................................................................ 62
Consulting with HP Service .............................................................................................................................. 62
Common issues and possible solutions ............................................................................................................................. 63
Power-on issues ................................................................................................................................................ 63
No Power ........................................................................................................................................ 63
Intermittent power-on, shutdown, reboot ............................................................................... 65
AC adapter issue ........................................................................................................................... 66
Battery not recognized, not charging ........................................................................................ 66
Battery discharges too fast ......................................................................................................... 68
Burnt smell .................................................................................................................................... 68
POST .................................................................................................................................................................... 69
No video (with power) .................................................................................................................. 69
Blinking lights ................................................................................................................................ 70
Diagnostics error messages ........................................................................................................ 70
BIOS password .............................................................................................................................. 72
Performance (OS) .............................................................................................................................................. 72
Intermittent shutdown ................................................................................................................. 73
Blue screen .................................................................................................................................... 74
Freeze at Windows Logo (hang/lockup) .................................................................................... 76
Electromagnetic Interference (EMI) ........................................................................................... 77
No wake up .................................................................................................................................... 78
Unresponsive ................................................................................................................................. 79
Slow performance ........................................................................................................................ 79
HP Smart Adapter warning message ........................................................................................ 80
Incorrect time and date ................................................................................................................ 80
Display ................................................................................................................................................................. 81
Display anomalies ......................................................................................................................... 81
Symptom ................................................................................................................... 81
Quick check ................................................................................................................ 82
HP PC Hardware Diagnostics (UEFI) for video test .............................................. 82
Display assembly diagram ...................................................................................... 83
Dead pixel ....................................................................................................................................... 83
No video (internal) ........................................................................................................................ 83
ix
No video (external) ....................................................................................................................... 84
DisplayPort/VGA ............................................................................................................................ 84
HDMI ................................................................................................................................................ 84
No or bad external video via docking ........................................................................................ 85
Incorrect or missing color/distorted image .............................................................................. 85
Touch screen .................................................................................................................................. 86
I/O devices .......................................................................................................................................................... 87
Keyboard ........................................................................................................................................ 87
Keyboard point stick ..................................................................................................................... 88
Keyboard backlight ....................................................................................................................... 88
TouchPad ........................................................................................................................................ 89
Network Connectivity Ethernet (RJ-45 jack) ............................................................................ 89
Network connectivity wireless (WLAN) ...................................................................................... 90
WWAN ............................................................................................................................................. 91
USB .................................................................................................................................................. 92
Smart card reader ......................................................................................................................... 93
Speaker, headphone - audio issues ........................................................................................... 94
Thunderbolt (TB) ........................................................................................................................... 95
Storage ................................................................................................................................................................ 96
Hard drive/solid-state drive not recognized ............................................................................. 97
No boot to operating system (no read/write error) ................................................................. 97
Read-write error ........................................................................................................................... 98
Slow performance ........................................................................................................................ 98
Blue screen (BSOD) error ............................................................................................................. 98
Noisy hard drive ............................................................................................................................ 99
Mechanical ........................................................................................................................................................ 100
Fan error message - 90B .......................................................................................................... 100
Noise (sound) .............................................................................................................................. 101
Fan runs constantly .................................................................................................................... 102
Thermal shutdown (hot) ........................................................................................................... 103
Stuck power button .................................................................................................................... 103
Additional information ........................................................................................................................................................ 104
Acronyms .......................................................................................................................................................... 104
Blinking lights and boot error codes ............................................................................................................ 105
Processor not executing code .................................................................................................. 105
BIOS recovery code unable to nd valid BIOS recovery image ............................................ 105
Memory module error ................................................................................................................ 105
Graphics Controller Error (No Controller) ................................................................................ 106
Failure - System Board Error .................................................................................................... 106
Intel Trusted Execution Technology (TXT) Error ................................................................... 106
Sure Start unable to nd valid BIOS Boot Block image ......................................................... 106
x
Sure Start has identied a problem (Manual Recovery Policy Set) .................................... 106
POST Error Messages and User Actions ...................................................................................................... 107
Routine Maintenance for Performance Improvement .............................................................................. 109
Common Blue Screen Error Messages ........................................................................................................ 109
Error message list ...................................................................................................................... 109
Bug check symbolic names ...................................................................................................... 109
Microsoft general troubleshooting of Windows bug check codes ...................................... 110
Use Windows Debugging Tool ...................................................................................................................... 110
Windows Software Development Kit (SDK) ............................................................................ 111
Display Issue: Pixel Anomalies ...................................................................................................................... 115
Cable management ........................................................................................................................................ 116
Connector types .............................................................................................................................................. 117
7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................................................ 119
Using Computer Setup ........................................................................................................................................................ 119
Starting Computer Setup ............................................................................................................................... 119
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ............................. 119
Navigating and selecting in Computer Setup ............................................................................................. 119
Restoring factory settings in Computer Setup ........................................................................................... 120
Updating the BIOS ........................................................................................................................................... 120
Determining the BIOS version .................................................................................................. 120
Downloading a BIOS update ..................................................................................................... 121
Changing the boot order using the f9 prompt ........................................................................................... 122
TPM BIOS settings (select products only) ........................................................................................................................ 122
Using HP Sure Start (select products only) ..................................................................................................................... 122
8 Backing up, restoring, and recovering .............................................................................................................................................. 123
Creating recovery media and backups ............................................................................................................................. 123
Using HP Recovery media (select products only) ...................................................................................... 123
Using Windows tools ...................................................................................................................................... 124
Using the HP Cloud Recovery Download Tool (select products only) ..................................................... 125
Restore and recovery .......................................................................................................................................................... 125
Recovering using HP Recovery Manager ..................................................................................................... 125
What you need to know before you get started ................................................................... 125
Using the HP Recovery partition (select products only) ....................................................... 126
Using HP Recovery media to recover ...................................................................................... 127
Changing the computer boot order ......................................................................................... 127
Removing the HP Recovery partition (select products only) ............................................... 127
xi
9 Using HP PC Hardware Diagnostics ................................................................................................................................................... 128
Using HP PC Hardware Diagnostics Windows (select products only) ......................................................................... 128
Downloading HP PC Hardware Diagnostics Windows ............................................................................... 128
Downloading the latest HP PC Hardware Diagnostics Windows version .......................... 128
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................................ 129
Installing HP PC Hardware Diagnostics Windows ...................................................................................... 129
Using HP PC Hardware Diagnostics UEFI ......................................................................................................................... 129
Starting HP PC Hardware Diagnostics UEFI ................................................................................................ 129
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .................................................... 130
Downloading the latest HP PC Hardware Diagnostics UEFI version ................................... 130
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select
products only) ............................................................................................................................. 130
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ................................................... 130
Downloading Remote HP PC Hardware Diagnostics UEFI ........................................................................ 131
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................... 131
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 131
Customizing Remote HP PC Hardware Diagnostics UEFI settings .......................................................... 131
10 Specications ..................................................................................................................................................................................... 132
Computer specications ..................................................................................................................................................... 132
xx cm (xx-in) display specications .................................................................................................................................. 133
Hard drive specications ..................................................................................................................................................... 133
11 Power cord set requirements .......................................................................................................................................................... 135
Requirements for all countries .......................................................................................................................................... 135
Requirements for specic countries and regions ........................................................................................................... 136
12 Statement of memory volatility ...................................................................................................................................................... 138
Nonvolatile memory usage ................................................................................................................................................ 140
Questions and answers ...................................................................................................................................................... 142
Using HP Sure Start (select models only) ........................................................................................................................ 143
13 Recycling ............................................................................................................................................................................................. 144
Index ........................................................................................................................................................................................................... 145
xii
1 Product description
Category Description
Product Name HP EliteBook x360 1030 G3 Notebook PC
Processors 8th generation Intel® Core® processors:
● i5-8250U, 8 GB and 16 GB with fan/heatsink
● i5-8350U, 8 GB and 16 GB with fan/heatsink
● i7-8550U, 8 GB and 16 GB with fan/heatsink
● i7-8600U, 8 GB and 16 GB with fan/heatsink
Chipset Intel Premium Chipset
Integrated with processor
Graphics Intel UMA Graphics with shared video memory
Intel HD Graphics 620
Panels 33.78-cm (13.3-in) LED backlight
Full high-denition (FHD), ultra-wide viewing angle (UWVA), (1920 × 1080) eDP 1.3,
UltraSlim, touch display, 400 nits
FHD, UWVA (1920 × 1080), eDP 1.3, UltraSlim, touch display, 700 nits, touch display,
privacy
Ultra-HD (UHD), (3840 x 2160), eDP 1.3, UltraSlim, UWVA, touch display, 500 nits,
touch display
Memory On-board (soldered) memory
LPDDR3, 2133 MHz, dual channel support
Supports up to 16GB of system RAM
Primary storage Supports M.2 SSD SS 2280
Supports the following M.2 SSDs:
● 128 GB M2 SATA-3
● 256 GB PCIe NVMe SS Value
● 256 GB SATA-3 SED OPAL2 TLC
● 256 GB PCIe Gen 3x4 NVMe SS TLC
● 512 GB PCIe Gen 3 x 4 NVMe SS TLC
● 512 GB PCIe Gen 3 x 4 NVMe SS TLC Opal 2
● 1 TB PCIe Gen 3 x 4 NVMe SS TLC
● 2 TB PCIe Gen 3 x 4 NVMe SS TLC
Audio and video Two stereo speakers
HD Bang & Olufsen audio
IR and RGB camera (1080 p), supports IR “Hello” facial recognition with Windows 10.
(supports wide dynamic range)
1
Category Description
Premium stereo speakers (4)
Integrated multi-array microphone including world-facing 3rd microphone
Discrete ampliers
Ethernet No direct Ethernet support. Ethernet available from accessory dongle.
Wireless WLAN
Integrated wireless local area network (WLAN) options via soldered assembly
Two WLAN antennas built into display assembly
Support for Intel Dual Band Wireless-AC 8265 802.11 AC 2 x 2 WiFi + BT 4.2 combo
adapter
Supports the following:
● Miracast
● S3/S4 wake on Wireless LAN
● Supports WWAN/LAN/WWAN switching
● WiFi SAR in BIOS
● HP Connection Optimizer
NFC
Integrated Near Field Communication (NFC) module (NXP NPC300 I2C)
NFC antenna congured with NFC option
WWAN
Support for:
● Qualcomm® Snapdragon™ X12, with LTE-Advanced CAT 9
● Intel® XMM™ 7360 LTE, with LTE Advanced CAT9
● HP lt4132 LTE/HSPA+ 4G Mobile Broadband Module
Support for no WWAN option
External media cards Micro SD Media Reader Slot - supports SD, SDHC, SDXC
Ports Headphone/Microphone Combo
HDMI
USB 3.1 Type-C Thunderbolt port (2)
External nano SIM slot for WWAN
Docking HP Docking Station
Keyboard/pointing devices Keyboard
Dura keys
Backlit
Backlit – Privacy
Spill-resistant with drain
ClickPad
2 Chapter 1 Product description
Gestures enabled by default: two-nger scrolling, two-nger pinch-zoom
Category Description
Taps enabled by default
Glass with chemical etched surface
Power requirements AC adapter:
65-W AC adapter non-PFC USB-C
Power cords:
Duck head power cord – length: 3.29 ft (1.0 m)
Battery:
4-cell, 56.20 Whr, 7.30 Ahr long life polymer battery
Security Security lock
Touch ngerprint reader
Supports Trusted Platform Module (TPM) 2.0 (Inneon, soldered down)
Full volume encryption
Preboot authentication (password)
Power-on authentication (password)
Operating system Preinstalled:
● Windows 10 Home 64 Chinese Market CPPP Plus
● Windows 10 Home 64 Plus
● Windows 10 Home 64 Plus Single Language
● Windows 10 Professional 64
● Windows 10 Professional 64 StF MSNA Plus (For use with i7 processor and more
than 4 GB RAM only)
Restore media–DR-DVD:
● Windows 10 (available with any Windows 10 operating system)
● Windows 10 DRUSB (for service only)
Certied:
● Microsoft WHQL: Windows 10 64
Web-only support:
● Windows 10 Enterprise 64
● Windows 10 Enterprise 64 LTSB 1709
Serviceability End user replaceable parts:
● AC adapter
3
2 External component identication
Right
Component Description
(1) Volume button Controls speaker volume on the computer.
(2) Battery light When AC power is connected:
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● O: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level, the
battery light begins blinking rapidly.
● O: The battery is not charging.
(3) USB Type-C power connector and Thunderbolt
ports with HP Sleep and Charge (2)
(4) Security cable slot Attaches an optional security cable to the computer.
Connect an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connect and charge most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– and –
Connect a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt docking
station.
NOTE: Cables and/or adapters (purchased separately) may be
required.
4 Chapter 2 External component identication
Left
Component Description
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
(5) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High Denition Multimedia Interface (HDMI)
device.
Component Description
(1) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
(3) Power button ● When the computer is o, press the button to turn on the
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety, and
Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
computer.
● When the computer is on, press the button briey to initiate
Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep.
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
Left 5
Display
Component Description
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲ Right-click the Power meter icon and then select
Power Options.
(4) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
● O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(5) Nano SIM card slot Supports a wireless subscriber identity module (SIM) card.
Component Description
(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
(2) WLAN antennas* Send and receive wireless signals to communicate with wireless local
(3) Camera light(s) On: One or more cameras are in use.
6 Chapter 2 External component identication
area networks (WWANs).
area networks (WLANs).
Component Description
(4) Internal microphones Record sound.
(5) Camera(s) Allow(s) you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of a
password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
Display 7
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
(2) Left TouchPad button Functions like the left button on an external mouse.
on the screen.
(3) Near Field Communications (NFC) tapping area
and antenna* (select products only)
(4) Right TouchPad button Functions like the right button on an external mouse.
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
Allows you to wirelessly share information when you tap it with
an NFC-enabled device.
8 Chapter 2 External component identication
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
(3) Microphone mute light ● On: Microphone is o.
● O: Microphone is on.
(4) Num lk light On: Num lock is on.
(5) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(6) Sharing or presenting light On: Sharing is on.
(7) Call answer light On: Call answer is on.
(8) Call end light On: Call end is on.
Keyboard area 9
Speakers and ngerprint reader
Component Description
(1) Speakers Produce sound.
(2) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password
logon.
10 Chapter 2 External component identication
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with another key. Such key combinations are called
hot keys.
See Hot keys (select products only) on page 14.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
See Action keys on page 12.
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys. When fn+num lk is pressed, the keypad can be used like an
external numeric keypad. Each key on the keypad performs the
function indicated by the icon in the upper-right corner of the key.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is turned
back on.
(6) num lk key Turns the embedded numeric keypad on and o.
Keyboard area 11
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 11.
▲ To use an action key, press and hold the key.
Icon Description
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn o the privacy screen.
NOTE: To quickly turn on the highest privacy setting, press fn+p.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Stops audio or video playback of a CD, a DVD, or a BD.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Mutes or restores speaker sound.
12 Chapter 2 External component identication
Icon Description
Turns the wireless feature on or o.
NOTE: A wireless network must be set up before a wireless connection is possible.
Turns the TouchPad and TouchPad light on and o.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display to
monitor display to simultaneous display on both the computer and the monitor.
Initiates Sleep, which saves your information in system memory. The display and other system components turn
o and power is conserved. To exit Sleep, briey press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Provides quick access to your Skype for Business calendar.
NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or Oce 365®
servers.
Turns the screen sharing function on or o.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oce 365
servers.
● Answers a call.
● Starts a call during a 1-on-1 chat.
● Places a call on hold.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oce 365
servers.
● Ends a call.
● Declines incoming calls.
● Ends screen sharing.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oce 365
servers.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding the
fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature, you can
still perform each function by pressing the fn key in combination with the appropriate action key.
Keyboard area 13
Hot keys (select products only)
A hot key is the combination of the fn key and another key.
To use a hot key:
▲ Press the fn key, and then press one of the keys listed in the following table.
Key Description
E Turns on the insert function.
W Pauses the operation.
Bottom
Component Description
(1) Vents Enable airow to cool internal components.
(2) Speakers Produce sound.
14 Chapter 2 External component identication
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Labels
The labels axed to the computer provide information you may need when you troubleshoot system problems
or travel internationally with the computer. Labels may be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 15
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are
on the service tag at the bottom of your computer. See Labels on page 15 for details.
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly , touch screen
NOTE: Touch displays are only spared as full hinge-ups. Individual components are
not spared for touch screen displays.
LCD 13 FHD AG UWVA 400 nits touch L31868-001
LCD 13 FHD AG UWVA 700 nits touch (privacy) L31869-001
Computer major components 17
Item Component Spare part number
LCD 13 FHD BV UWVA 400 nits touch L31870-001
LCD 13 FHD AG UWVA 700 nits touch (privacy) L31871-001
LCD 13 FHD BV UWVA 500 nits touch L31872-001
(2) Power button (spared with volume control board). Includes power button cable L31857-001
(3) Keyboard/top cover (includes keyboard cable, top cover shielding, and magnets)
For use in the United States L31882-001
For use in the United Kingdom L31882-031
For use in Germany L31882-041
For use in France L31882–051
For use in Italy L31882–061
For use in Spain L31882–071
For use in Denmark L31882–081
For use in Norway L31882–091
For use in Portugal L31882–131
For use in Turkey
For use in Turkey (F)
For use in Greece L31882–151
For use in Latin America L31882–161
For use in Saudi Arabia L31882–171
For use in Brazil L31882–201
For use in Hungary L31882–211
For use in Russia L31882–251
For use in Bulgaria L31882–261
For use in Romania L31882–271
For use in Thailand L31882–281
For use in Japan L31882–291
For use in Belgium L31882–A41
For use in Taiwain L31882–AB1
For use in Korea L31882–AD1
For use in Europe L31882–B31
L31882–141
L31882–541
For use in Sweden/Finland L31882–B71
For use in Slovakia L31882–BA1
For use in Hebrew L31882–BB1
For use in Switzerland L31882–BG1
18 Chapter 3 Illustrated parts catalog
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