Hp X360 1020 G2 User Manual
HP EliteBook x360 1020 G2 Notebook PC
Maintenance and Service Guide
© Copyright 2017 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other countries.
Microsoft and Windows are trademarks of the
Microsoft group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2017
Document Part Number: 937041-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface.
Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the
user-accessible surface temperature limits dened by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 External component identication ......................................................................................................................................................... 4
Display ........................................................................................................................................................................................ 4
Top .............................................................................................................................................................................................. 5
TouchPad ............................................................................................................................................................... 5
Lights ..................................................................................................................................................................... 6
Fingerprint reader ................................................................................................................................................ 7
Special keys .......................................................................................................................................................... 8
Action keys ............................................................................................................................................................ 9
Hot keys (select products only) ....................................................................................................................... 11
Right ......................................................................................................................................................................................... 12
Left ........................................................................................................................................................................................... 13
Bottom ..................................................................................................................................................................................... 14
Labels ....................................................................................................................................................................................... 15
3 Illustrated parts catalog ........................................................................................................................................................................ 16
Computer major components .............................................................................................................................................. 16
Miscellaneous parts ............................................................................................................................................................... 20
4 Removal and replacement procedures preliminary requirements ................................................................................................ 21
Tools required ......................................................................................................................................................................... 21
Service considerations .......................................................................................................................................................... 21
Plastic parts ........................................................................................................................................................ 21
Cables and connectors ..................................................................................................................................... 21
Drive handling .................................................................................................................................................... 22
Grounding guidelines ............................................................................................................................................................. 22
Electrostatic discharge damage ...................................................................................................................... 22
Packaging and transporting guidelines ..................................................................................... 23
Workstation guidelines ............................................................................................ 23
5 Removal and replacement procedures for Authorized Service Provider parts ............................................................................ 25
Component replacement procedures ................................................................................................................................. 25
Unlocking the device and disabling Always On Remote Management (select HP devices only) .......... 25
Bottom cover ...................................................................................................................................................... 26
Battery ................................................................................................................................................................. 27
v
Speaker assembly ............................................................................................................................................. 29
Solid State drive ................................................................................................................................................. 31
System board ..................................................................................................................................................... 32
Display assembly ............................................................................................................................................... 35
Fingerprint reader board .................................................................................................................................. 36
TouchPad ............................................................................................................................................................ 37
6 Computer Setup (BIOS), TPM, and HP Sure Start .............................................................................................................................. 38
Using Computer Setup .......................................................................................................................................................... 38
Starting Computer Setup ................................................................................................................................. 38
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ............................... 38
Navigating and selecting in Computer Setup ................................................................................................ 38
Restoring factory settings in Computer Setup ............................................................................................. 39
Updating the BIOS ............................................................................................................................................. 39
Determining the BIOS version ..................................................................................................... 39
Downloading a BIOS update ........................................................................................................ 40
Changing the boot order using the f9 prompt .............................................................................................. 41
TPM BIOS settings (select products only) .......................................................................................................................... 41
Using HP Sure Start (select products only) ........................................................................................................................ 41
7 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................................................... 42
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................... 43
8 Backing up, restoring, and recovering ................................................................................................................................................. 44
Creating recovery media and backups ................................................................................................................................ 44
Creating HP Recovery media (select products only) .................................................................................... 44
Using Windows tools ............................................................................................................................................................. 45
Restore and recovery ............................................................................................................................................................ 46
Recovering using HP Recovery Manager ....................................................................................................... 46
What you need to know before you get started ...................................................................... 46
Using the HP Recovery partition (select products only) ......................................................... 47
Using HP Recovery media to recover ......................................................................................... 47
Changing the computer boot order ........................................................................................... 48
Removing the HP Recovery partition (select products only) ................................................. 48
9 Specications .......................................................................................................................................................................................... 49
Computer specications ....................................................................................................................................................... 49
10 Statement of memory volatility ........................................................................................................................................................ 50
Nonvolatile memory usage .................................................................................................................................................. 54
vi
Questions and answers ......................................................................................................................................................... 56
Using HP Sure Start (select models only) .......................................................................................................................... 57
11 Power cord set requirements ............................................................................................................................................................ 58
Requirements for all countries ............................................................................................................................................ 58
Requirements for specic countries and regions ............................................................................................................. 58
12 Recycling ............................................................................................................................................................................................... 60
Index ............................................................................................................................................................................................................. 61
vii
viii
1 Product description
Category Description
Product Name HP EliteBook x360 1020 G2 Notebook PC
Processors 7th generation Intel® Core® processors:
●
●
●
●
Chipset Intel Premium Chipset
Integrated with processor
Graphics Intel UMA Graphics with shared video memory
Intel HD Graphics 620
Panels 31.75-cm (12.5-in) LED backlight
Full high-denition (FHD), ultra-wide viewing angle (UWVA), (1920 × 1080) eDP 1.3,
UltraSlim, touch display, 400 nits
FHD, UWVA (1920 × 1080), eDP 1.3, UltraSlim, touch display, 700 nits, touch display,
privacy
Ultra-HD (UHD), (3840 x 2160), eDP 1.3, UltraSlim, UWVA, touch display, 400 nits,
touch display
i5-7200U, 8 GB with fan/heatsink
i5-7300U, 16 GB with fan/heatsink
i7-7500U 8 GB with fan/heatsink
i7-7600U 16 GB with fan/heatsink
Memory On-board (soldered) memory
LPDDR3, 1866 MHz, dual channel support
Supports up to 16 GB of system RAM
Primary storage Supports M.2 SSD SS 2280
Supports the following M.2 SSDs:
●
128 GB M2 SATA-3 VALUE
●
128 GB M2 SATA-3 SS TLC
●
256 GB SATA-3 SED OPAL2 TLC
●
256 GB PCIe NVMe TLC
●
360 GB PCIe Gen 3 x 4 NVMe SS TLC
●
512 GB PCIe Gen 3 x 4 NVMe SS TLC
●
1 TB PCIe Gen 3 x 4 NVMe SS TLC
Audio and video Two stereo speakers
HD Bang & Olufsen audio
IR and RGB camera (720 p), supports IR “Hello” facial recognition with Windows 10.
(supports wide dynamic range)
Premium stereo speakers (5)
1
Category Description
Integrated dual-array microphone
Ethernet No direct Ethernet support. Ethernet available from accessory dongle.
Wireless WLAN
Integrated wireless local area network (WLAN) options via soldered assembly
Two WLAN antennas built into display assembly
Support for Intel Dual Band Wireless-AC 8265 802.11 AC 2 x 2 WiFi + BT 4.2 combo
adapter
Supports the following:
●
Miracast
●
S3/S4 wake on Wireless LAN
●
WiFi SAR in BIOS
●
HP Connection Optimizer
NFC
Integrated Near Field Communication (NFC) module (NXP NPC300 I2C)
NFC antenna congured with NFC option
External media cards Micro SD Media Reader Slot - supports SD, SDHC, SDXC
Ports Headphone/Microphone Combo
HDMI
USB 3.1 Type-C port (2)
Docking HP Docking Station
Keyboard/pointing devices Keyboard
Dura keys
Backlit
Backlit – Privacy
Spill-resistant with drain
ClickPad
Gestures enabled by default: two-nger scrolling, two-nger pinch-zoom
Taps enabled by default
Glass with chemical etched surface
Power requirements AC adapter:
65-W AC adapter non-PFC USB-C
Power cords:
Duck head power cord – length: 3.29 ft (1.0 m)
Battery:
Security Security lock
2 Chapter 1 Product description
4-cell, 49.28-Whr, 6.4 Ahr long life polymer battery
Touch ngerprint reader
Category Description
Supports Trusted Platform Module (TPM) 2.0 (Inneon, soldered down)
Full volume encryption
Preboot authentication (password)
Power-on authentication (password)
Operating system Preinstalled:
●
Windows 10 Home 64 Chinese Market CPPP Plus
●
Windows 10 Home 64 Plus
●
Windows 10 Home 64 Plus Single Language
●
Windows 10 Professional 64
●
Windows 10 Professional 64 StF MSNA Plus (For use with i7 processor and more
than 4 GB RAM only)
Restore media–DR-DVD:
●
Windows 10 (available with any Windows 10 operating system)
●
Windows 10 DRUSB (for service only)
Certied:
●
Microsoft WHQL: Windows 10 64
Web-only support:
●
Windows 10 Enterprise 64
●
Windows 10 Enterprise 64 LTSB 1607
Serviceability End user replaceable parts:
●
AC adapter
●
Pen
3
2 External component identication
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
(2) Infrared (IR) Camera lights On: One or more IR cameras are in use.
(3) Internal microphones Record sound.
(4) Cameras Allows you to video chat, record video, and record still images.
(5) Camera light On: The camera is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
4 Chapter 2 External component identication
area networks (WLANs).
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
(4) NFC tapping area and antenna Allows you to wirelessly share information when you tap it
with an NFC-enabled device.
Top 5
Lights
Component Description
(1) Privacy key light On: Privacy screen is on, which helps prevent side-
angle viewing.
(2) Caps lock light On: Caps lock is on, which switches the key input to
all capital letters.
(3) Fn lock light On: the fn key is locked.
(4) Mute light
(5) Microphone mute light
(6) Num lk light On: Num lock is on.
(7) Wireless light On: An integrated wireless device, such as a
(8) Sharing or presenting light On: Sharing is on.
●
On: Computer sound is o.
●
O: Computer sound is on.
●
On: Microphone sound is o.
●
O: Microphone sound is on.
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
NOTE: On some models, the wireless light is
amber when all wireless devices are o.
6 Chapter 2 External component identication
Component Description
(9) Call answer light On: Call answer is on.
(10) Call end light On: Call end is on.
Fingerprint reader
Component Description
Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
Top 7
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with another key. Such key combinations are called
hot keys.
See Hot keys (select products only) on page 11.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
See Action keys on page 9.
NOTE: Some products may not include all action keys in the
illustration above.
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys. When num lk is pressed, the keypad can be used like an
external numeric keypad. Each key on the keypad performs the
function indicated by the icon in the upper-right corner of the key.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is turned
back on.
(6) num lk key Turns the embedded numeric keypad on and o.
8 Chapter 2 External component identication
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 8.
▲
Icon Description
To use an action key, press and hold the key.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image among display devices connected to the system. For example, if a
monitor is connected to the computer, repeatedly pressing the key alternates the screen image
from computer display to monitor display to simultaneous display on both the computer and
monitor.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Turns the wireless feature on or o.
NOTE: A wireless network must be set up before a wireless connection is possible.
Provides quick access to your Skype for Business calendar.
NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft
Exchange or Oce 365® servers.
Turns the screen sharing function on or o.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange
or Oce 365 servers.
●
Answers a call.
●
Starts a call during a 1-on-1 chat.
●
Places a call on hold.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange
or Oce 365 servers.
●
Ends a call.
●
Declines incoming calls.
●
Ends screen sharing.
Top 9
Icon Description
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange
or Oce 365 servers.
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness
for well-lit or darker environments. Press the key again to turn o the privacy screen.
NOTE: To quickly turn on the highest privacy settings, press fn + p
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding the
fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature, you can
still perform each function by pressing the fn key in combination with the appropriate action key.
10 Chapter 2 External component identication
Hot keys (select products only)
A hot key is the combination of the fn key and another key.
To use a hot key:
▲
Press the fn key, and then press one of the keys listed in the following table.
Key Description
C Turns on scroll lock.
E Turns on the insert function.
R Breaks the operation.
S Sends a programing query.
W Pauses the operation.
P Turns on the highest privacy settings.
Top 11
Right
Component Description
(1) Volume button Controls speaker volume on the computer.
(2) Battery light When AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level, the
battery light begins blinking rapidly.
●
O: The battery is not charging.
(3) USB Type-C power connector and Thunderbolt
port with HP Sleep and Charge
(4) HDMI port Connects an optional video or audio device, such as a high-
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects and charges most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt docking
station.
denition television, any compatible digital or audio component,
or a high-speed High Denition Multimedia Interface (HDMI)
device.
12 Chapter 2 External component identication
Left
Component Description
(1) Audio-out
(headphone)/
Audio-in
(microphone)
combo jack
(2) Security
cable slot
(3) Power button
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio
cable. Also connects an optional headset microphone. This jack does not support optional standalone
microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and
Environmental Notices.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer
from being mishandled or stolen.
●
When the computer is o, press the button to turn on the computer.
●
When the computer is on, press the button briey to initiate Sleep.
●
When the computer is in the Sleep state, press the button briey to exit Sleep.
●
When the computer is in Hibernation, press the button briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineective, press and hold the
power button for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲
Right-click the Power meter icon and then select Power Options.
Left 13
Bottom
Component Description
(1) Vents Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(2) Speakers Produce sound.
14 Chapter 2 External component identication
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