Hp X360 User Manual

HP Pavilion x360 Convertible PC

Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2014 Hewlett-Packard
Development Company, L.P.

Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are U.S.
registered trademarks of Intel Corporation.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD Logo
is a trademark of its proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.

Second Edition: November 2014

First Edition: October 2014

Document Part Number: 781538-002

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See for

http://www.microsoft.com details.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place

the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).

v

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 4

Display ................................................................................................................................................................... 4

Buttons and speakers ............................................................................................................................................ 5

Keys ........................................................................................................................................................................ 6

Lights ..................................................................................................................................................................... 7

TouchPad ............................................................................................................................................................... 8

Left side ................................................................................................................................................................. 9

Right side ............................................................................................................................................................. 10

Bottom ................................................................................................................................................................. 11

3 Illustrated parts catalog .............................................................................................................................. 12

Locating the serial number, product number, and model number .................................................................... 12

Computer major components ............................................................................................................................. 13

Display assembly components ........................................................................................................................... 16

Miscellaneous parts ............................................................................................................................................. 17

Sequential part number listing ........................................................................................................................... 18

4 Removal and replacement preliminary requirements ..................................................................................... 22

Tools required ...................................................................................................................................................... 22

Service considerations ........................................................................................................................................ 22

Plastic parts ....................................................................................................................................... 22

Cables and connectors ...................................................................................................................... 22

Grounding guidelines ........................................................................................................................................... 23

Electrostatic discharge damage ....................................................................................................... 23

Packaging and transporting guidelines ......................................................................... 24

Workstation guidelines ................................................................................ 24

5 Removal and replacement procedures ........................................................................................................... 26

Computer feet ...................................................................................................................................................... 26

Keyboard/top cover ............................................................................................................................................. 27

TouchPad ............................................................................................................................................................. 30

Battery ................................................................................................................................................................. 31

Hard drive ............................................................................................................................................................ 32

WLAN module ...................................................................................................................................................... 34

vii

Audio/USB board ................................................................................................................................................. 35

Fan ....................................................................................................................................................................... 36

Speakers .............................................................................................................................................................. 37

Power button board ............................................................................................................................................. 38

Display assembly ................................................................................................................................................. 39

Power connector cable ........................................................................................................................................ 46

System board ....................................................................................................................................................... 47

Heat sink .............................................................................................................................................................. 49

Memory module ................................................................................................................................................... 51

6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ................................................................... 52

Starting Setup Utility (BIOS) ................................................................................................................................ 52

Updating the BIOS ................................................................................................................................................ 52

Determining the BIOS version ........................................................................................................... 52

Downloading a BIOS update .............................................................................................................. 53

Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 54

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 54

7 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics .................................................................. 55

Starting Setup Utility ........................................................................................................................................... 55

Using Setup Utility ............................................................................................................................................... 55

Changing the language of Setup Utility ............................................................................................ 55

Navigating and selecting in Setup Utility .......................................................................................... 55

Displaying system information ......................................................................................................... 56

Restoring factory default settings in Setup Utility .......................................................................... 56

Exiting Setup Utility ........................................................................................................................... 56

Updating the BIOS ................................................................................................................................................ 57

Determining the BIOS version ........................................................................................................... 57

Downloading a BIOS update .............................................................................................................. 57

Using Advanced System Diagnostics .................................................................................................................. 58

8 Specifications ............................................................................................................................................. 59

9 Backing up, restoring, and recovering ........................................................................................................... 60

Creating recovery media and backups ................................................................................................................ 60

Creating HP Recovery media ............................................................................................................. 61

Restore and recovery .......................................................................................................................................... 62

Recovering using HP Recovery Manager .......................................................................................... 63

What you need to know .................................................................................................. 63

Using the HP Recovery partition (select models only) .................................................. 64

viii

Using HP Recovery media to recover ............................................................................. 64

Changing the computer boot order ................................................................................ 64

Removing the HP Recovery partition (select models only) .............................................................. 65

10 Ubuntu Linux – Backing up, restoring, and recovering ................................................................................... 66

Performing a system recovery ............................................................................................................................ 66

Creating the restore DVDs ................................................................................................................ 66

Creating a restore image on a USB device ........................................................................................ 66

Performing recovery using the restore media ................................................................................. 67

Backing up your information ............................................................................................................................... 67

11 Power cord set requirements ...................................................................................................................... 69

Requirements for all countries ........................................................................................................................... 69

Requirements for specific countries and regions ............................................................................................... 70

12 Recycling .................................................................................................................................................. 72

Index ............................................................................................................................................................. 73

ix

x

1 Product description

Category Description

Product Name HP Pavilion x360 Convertible PC

Processor

Chipset Intel BDW Wildcat Point-LP

Graphics Internal Graphics: Intel HD Graphics 5500

Internal Graphics: Support for HD decode and HDMI

Panel 13.3-in (1366×768),high-definition (HD), light-emitting diode (LED), low-

Memory 2 SODIMM slots DDR3L-1600MHz

●

Intel® Core® i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz
FSB/3 MB L3 cache, dual core 15 W

●

Intel Core i3-5005U (2.0 GHz), 1600 MHz FSB/3 MB L3 cache, dual
core, 15 W

●

Intel Core i3-5010U (2.1 GHz), 1600 MHz/3 MB L3, dual core 15 W

Support for DX11

voltage differential-signalling (LVDS), co-layout with eDP1.2.
TouchScreen with flush glass and MultiTouch enabled; 16:9 ultra-wide
aspect ratio; typical brightness: 200 nits

Support for DDR3L-1600MHz

Support for dual channel

Supports up to 8 GB maximum on-board system memory

●

4096 MB (2048 MB x 2)

●

4096 MB (4096 MB x 1)

●

6144 MB (2048 MB x 1 + 4096 MB x 1)

●

8192 MB (4096 MB x 2)

●

8192 MB (8192 MB x 1)

Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.2-mm (.28-in) and 7.0-mm

(.28-in) thicknesses

Support for Accelerometer hard drive protection

Support for the following single hard drive configurations:

●

1-TB, 5400-rpm, 7.2-mm

●

750-GB, 5400-rpm, 7.2-mm

●

500-GB, 5400-rpm, 7.0-mm

Support for 500-GB, 5400-rpm, 7.0-mm + 8-GB NAND Hybrid hard drive

Support for M2 SATA-3 next generation form factor (NGFF) solid-state
drives in the following configurations:

●

256-MB multi-level cell (MLC)

●

256-MB triple-level cell (TLC)

1

Category Description

●

128-MB (MLC)

●

128-MB (TLC)

Optical drive (external) 9.5-mm tray load, SATA, external, USB, DVD±RW DL SuperMulti Drive

Audio and video Webcam: HP TrueVision HD, fixed (no tilt), with activity light, 1280×720

by 30 frames per second

Audio and video (continued) Dual digital microphones with appropriate echo-cancellation and noise-

suppression software

Beats audio

Two speakers

Sensors Accelerometer

eCompass

Gyroscope

Ethernet Integrated 10/100 network interface card (NIC)

Wireless Integrated wireless local area network (WLAN) options by way of wireless

module

Built-in WLAN antenna(s) (in display assembly)

Support for the following WLAN modules:

●

Broadcom BCM43142HM 802.11 bgn 1×1 Wi-Fi + Bluetooth® 4.0
HMC Combo Adapter

●

Intel Dual Band Wireless-AC 3160 802.11ac 1×1 Wi-Fi + Bluetooth

4.0 Combo Adapter

Compatible with Miracast-certified devices

External media cards HP multiformat Micro Digital Media Reader Slot with push-push

technology. Reads data from and writes data to digital memory cards
such as Secure Digital (SD).

Ports

Keyboard/pointing devices Full-size, textured, chiclet-style keyboard,

●

AC adapter HP Smart plug (4.5mm barrel)

●

Audio: one combo audio-out (headphone)/audio-in (microphone)
jack, supports jack auto-detection

●

High-definition multimedia interface (HDMI) v.1.4, supporting up to
1080p, 1920×1080 at 60 Hz

●

RJ45/Ethernet

●

USB 3.0 (2)

●

USB 2.0

Touchpad requirements:

●

Clickpad with image sensor

●

Taps enabled as default

●

Multi-touch gestures enabled

●

Ability to turn on and off

●

Support for Microsoft® Windows® 8.1 modern TouchPad gestures

2 Chapter 1 Product description

Category Description

●

Support for PS/2, SMBus

●

Default on for 2-finger scroll and pinch

Power requirements Support for 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and

45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) AC adapters

Support for a 3-cell, 43-WHr, 2.83-AHr, Li-ion battery (includes cable)

Security Support for security cable lock

Support for Trust Platfom Module (TPM)

Operating system Microsoft Windows 8.1 Standard

Ubuntu Linux

FreeDOS 2.0

Serviceability End user replaceable parts: AC adapter

3

2 External component identification

Display

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.

NOTE: To set up a WLAN and connect to the Internet, you need a

broadband modem (either DSL or cable) (purchased separately)
high-speed Internet service purchased from an Internet service
provider, and a wireless router (purchased separately).

(2) Internal microphones (2) Record sound.

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures photographs. Some models allow you

(5) Windows button Returns you to the Start screen from an open app or the Windows

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support
Assistant app.

to video conference and chat online using streaming video. To use
the webcam, from the Start screen, type camera, and then select
Camera from the list of applications.

desktop.

NOTE: Pressing the Windows button again will return you to the

previous screen.

4 Chapter 2 External component identification

Buttons and speakers

Item Component Description

(1) Power button

(2) Speakers (2) Produce sound.

●

When the computer is off, press the button to turn on
the computer.

●

When the computer is on, press the button briefly to initiate
Sleep.

●

When the computer is in the Sleep state, press the button
briefly to exit Sleep.

●

When the computer is in Hibernation, press the button
briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button down
for at least 5 seconds to turn off the computer.

To learn more about your power settings, see your power options.
From the Start screen, type power, select Power and sleep
settings, and then select Power and sleep from the list of
applications.

Buttons and speakers 5

Keys

Item Component Description

(1) esc key Displays system information when pressed in combination with

(2) fn key Executes frequently used system functions when pressed in

(3) Windows key Returns you to the Start screen from an open app or the Windows

(4) Action keys Execute frequently used system functions.

the fn key.

combination with the b key or the esc key.

desktop.

NOTE: Pressing the Windows key again will return you to the

previous screen.

6 Chapter 2 External component identification

Lights

Item Component Description

(1) Power light

(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

(3) Mute light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a powersaving
state. The computer shuts off power to the display and other
unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

Lights 7

TouchPad

Item Component Description

(1) TouchPad zone Reads your finger gestures to move the pointer or activate items

on the screen.

NOTE: The TouchPad also supports edge-swipe gestures.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

8 Chapter 2 External component identification

Left side

Item Component Description

(1) Power button

(2) Vents (2) Enable airflow to cool internal components.

(3) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

●

When the computer is off, press the button to turn on
the computer.

●

When the computer is on, press the button briefly to initiate
Sleep.

●

When the computer is in the Sleep state, press the button
briefly to exit Sleep.

●

When the computer is in Hibernation, press the button
briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button down
for at least 5 seconds to turn off the computer.

To learn more about your power settings, see your power options.
From the Start screen, type power, select Power and sleep
settings, and then select Power and sleep from the list of
applications.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.

external drive, printer, scanner or USB hub.

(4) Audio-out (headphone)/Audio-in (microphone)

jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety, and
Environmental Notices. To access this guide, from the Start
screen, type support, and then select the HP Support Assistant
app.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

Left side 9

Item Component Description

(5) Volume button Controls speaker volume.

Right side

Item Component Description

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio-in
(microphone).

To decrease speaker volume, press the – edge of the button.

To increase speaker volume, press the + edge of the button.

(1) Hard drive light

(2) Memory card reader Reads optional memory cards that store, manage, share, or

(3) USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device, such as a

(4) HDMI port Connects an optional video or audio device, such as a

(5) RJ-45 (network) jack/status lights Connects a network cable.

(6) AC adapter light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard
drive.

access information.

To insert a card: Hold the card label-side up, with connectors
facing the slot, insert the card into the slot, and then push in on
the card until it is firmly seated.

To remove a card:

Press in on the card it until it pops out.

keyboard, mouse, external drive, printer, scanner or USB hub.

highdefinition television, any compatible digital or audio
component, or a high-speed HDMI device.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

●

On: The AC adapter is connected and the battery is charged.

●

Off: The computer is using battery power.

(7) Power connector Connects an AC adapter.

(8) Security cable slot Attaches an optional security cable to the computer.

10 Chapter 2 External component identification

Item Component Description

Bottom

The security cable is designed to act as a deterrent, but it may not
prevent the computer from being mishandled or stolen.

Item Component Description

(1) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.

(2) Speakers (2) Produce sound.

Bottom 11

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to
follow the on-screen instructions.

Locating the serial number, product number, and model number

The product name (1), serial number (2), product number (3), warranty information (4), and model name (5)
are located on the bottom of the computer. You may need this information when you travel internationally or
when you contact support.

http://partsurfer.hp.com, select your country or region, and then

12 Chapter 3 Illustrated parts catalog

Computer major components

Computer major components 13

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part

information, see

(2) TouchPad (includes cable): 783028-001

(3) Keyboard/top cover (includes keyboard cable):

For use in Belgium 767823-A41

For use in Bulgaria 767823-261

For use in Canada 767823-DB1

For use in the Czech Republic and Slovakia 767823-FL1

For use in Denmark, Finland, and Norway 767823-DH1

For use in France 767823-051

For use in Germany 767823-041

For use in Greece 767823-151

For use in Hungary 767823-211

For use in Israel 767823-BB1

For use in Italy 767823-061

For use in Latin America 767823-161

Display assembly components on page 16.

For use in the Netherlands 767823-B31

For use in Portugal 767823-131

For use in Romania 767823-271

For use in Russia 767823-251

For use in Saudi Arabia 767823-171

For use in Slovenia 767823-BA1

For use in Spain 767823-071

For use in Switzerland 767823-BG1

For use in Turkey 767823-141

For use in the United Kingdom and Singapore 767823-031

For use in the United States 767823-001

(4) Fan (includes cable) 768021-001

(5) System board (includes a graphics subsystem with UMA memory and replacement thermal material):

Equipped with an Intel Core i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz FSB/3MB

L3 cache, dual core 15 W processor and the Windows 8.1 Standard operating system

Equipped with an Intel Core i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz FSB/3MB

L3 cache, dual core 15 W processor and a non-Windows 8.1 operating system

781944-501

781944-001

Equipped with an Intel Core i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz FSB/3MB

L3 cache, dual core 15 W processor and the Windows 8.1 Standard operating system for
360 computer models

14 Chapter 3 Illustrated parts catalog

781945-501

Item Component Spare part number

Equipped with an Intel Core i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz FSB/3MB

L3 cache, dual core 15 W processor and a non-Windows 8.1 operating system for 360
computer models

Equipped with an Intel Core i3-5005U (2.0 GHz), 1600 MHz FSB/3 MB L3 cache, dual core, 15

W processor and the Windows 8.1 Standard operating system for 360 computer models

Equipped with an Intel Core i3-5005U (2.0 GHz), 1600 MHz FSB/3 MB L3 cache, dual core, 15

W processor and a non-Windows 8 operating system for 360 computer models

Equipped with an Intel Core i3-5005U (2.0 GHz), 1600 MHz FSB/3 MB L3 cache, dual core, 15

W processor and the Windows 8.1 Standard operating system

Equipped with an Intel Core i3-5005U (2.0 GHz), 1600 MHz FSB/3 MB L3 cache, dual core, 15

W processor and a non-Windows 8 operating system

Equipped with an Intel Core i3-5010U (2.1 G Hz), 1600 MHz FSB/3 MB L3 cache, dual core, 15

W processor and the Windows 8.1 Standard operating system

Equipped with an Intel Core i3-5010U (2.1 G Hz), 1600 MHz FSB/3 MB L3 cache, dual core, 15

W processor and a non-Windows 8.1 Standard operating system

Equipped with an Intel Core i3-5010U (2.1 GHz), 1600 MHz FSB/3 MB L3 cache, dual core, 15

W processor and a non-Windows 8.1 Standard operating system for 360 computer models

Equipped with an Intel Core i3-5010U (2.1 GHz), 1600 MHz FSB/3 MB L3 cache, dual core, 15

W processor and the Windows 8.1 Standard operating system for 360 computer models

(6) Heat sink (includes replacement thermal material and 4 captive screws, secured by C-clips): 768022-001

(7) Audio/USB board (includes audio jack, cable, and USB port) for use with TouchScreen

models

781945-001

781946-501

781946-001

781947-501

781947-001

802677-501

802677-001

802679-501

802679-001

768011-001

(8) Memory modules (2, PCL3, 12800, 1600-MHz):

8 GB 693374-005

4 GB 691740-005

2 GB 691739-005

(9) Battery, 3-cell, 43-WHr, 2.83-AHr, Li-ion (includes cable) 761230-005

(10) WLAN module:

Broadcom BCM43142 802.11 bgn 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter 753076-005

Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter 784638-005

(11) Hard drive (SATA, 7.0-mm, does not include hard drive bracket or hard drive connector adapter):

NOTE: The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part

number 768020-001.

1-TB, 5400-rpm 762990-005

750-GB, 5400-rpm 752099-005

500-GB, 5400-rpm 683802-006

500-GB, 5400-rpm, Hybrid 8-GB 732000-005

(12) Power connector cable 768012-001

(13) Speakers (includes left and right speakers and cables) for use with TouchScreen models 768024-001

(14) Power button board (includes cable) for use with TouchScreen models 768009-001

Computer major components 15

Item Component Spare part number

(15) Bottom cover:

In natural silver finish for use on TouchScreen models 793071-001

In vibrant red finish for use on TouchScreen models 793072-001

Display assembly components

Item Description Spare part number

(1) Display bezel screw covers: The display bezel screw covers are included in the Rubber

Kits, spare part numbers 768019-001 (for use only on TouchScreen computer models in
natural silver finish), 768018-001 (for use only on TouchScreen computer models in
vibrant red finish).

(2) Display panel 13.3-in, Antiglare, HD, WLED, TouchScreen (includes display bezel) 768042-001

(3) Display panel cable for use with TouchScreen models 768031-001

(4) Webcam/microphone module for use with TouchScreen models (includes double-sided

adhesive)

16 Chapter 3 Illustrated parts catalog

768026-001

768040-001