HP StoreEver LTO Ultrium Tape Blades User Manual

HP StorageWorks

Tape Blade

User Guide

Part Number: 625055-001 Fourth edition: September 2010

Legal and notice information

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Linear Tape-Open LTO, the LTO Logo, Ultrium and the Ultrium Logo are registered trademarks of HP, IBM and Quantum in the US and other countries.

Microsoft, Windows, Windows XP, and Windows NT are U.S. registered trademarks of Microsoft Corporation.

UNIX is a registered trademark of The Open Group.

Contents

About this guide ................................................................................... 9

Intended audience ...................................................................................................................... 9

Related documentation ................................................................................................................ 9

Document conventions and symbols ............................................................................................... 9

HP technical support ................................................................................................................. 10

Product warranties .................................................................................................................... 10

Subscription service .................................................................................................................. 10

HP websites ............................................................................................................................. 11

Documentation feedback ........................................................................................................... 11

1 Before you start ................................................................................ 13

Supported Tape Blades ............................................................................................................. 13

Installation guidelines ................................................................................................................ 13

Partner server blade ........................................................................................................... 14

Onboard Administrator ............................................................................................................. 14

Your HP StorageWorks Tape Blade ............................................................................................. 14

Using the HP StorageWorks Tape CD-ROM .................................................................................. 15

2 Drivers and backup software ............................................................. 17

Install drivers ............................................................................................................................ 17

SAS controller driver ........................................................................................................... 17

HP Ultrium Tape driver ........................................................................................................ 18

Installing on Windows .................................................................................................. 18

Installing on UNIX ........................................................................................................ 19

Installing on IA64 ........................................................................................................ 19

Upgrade backup software .......................................................................................................... 19

Enabling encryption ........................................................................................................... 19

3 Installing an HP StorageWorks Tape Blade .......................................... 21

Before you start ........................................................................................................................ 21

Installation with a half-height partner server blade ......................................................................... 22

Installation with a full-height partner server blade .......................................................................... 27

Powering the Tape Blade on and off ............................................................................................ 33

Power up ........................................................................................................................... 33

Power down ...................................................................................................................... 34

4 Verify installation ............................................................................. 35

5 Understanding LEDs ......................................................................... 37

Tape Blade Chassis LEDs ........................................................................................................... 37

Troubleshooting with Tape Blade LEDs ................................................................................... 38

Tape Drive LEDs ........................................................................................................................ 38

Tape Blade 3

Troubleshooting with Tape Drive LEDs ................................................................................... 40

Encryption LED, HP StorageWorks SB3000c Tape Blades only ................................................. 41

6 Loading and unloading cartridges and removing Tape Blade ................. 43

Inserting cartridges ................................................................................................................... 43

Removing cartridges .................................................................................................................. 44

Removing the Tape Blade .......................................................................................................... 44

7 Use the correct media ....................................................................... 47

Cartridges ............................................................................................................................... 47

Data cartridges .................................................................................................................. 47

Cleaning cartridges ............................................................................................................ 48

HP Ultrium WORM data cartridges ....................................................................................... 48

HP StorageWorks SB3000c Tape Blades and partitioning ....................................................... 49

HP StorageWorks SB3000c and SB1760c Tape Blades and encryption .................................... 49

When should I use encryption? ...................................................................................... 49

How do I enable encryption? ........................................................................................ 49

When will I be asked to enter the key? ........................................................................... 49

What happens if I don't remember the key? .................................................................... 50

Does encryption affect tape drive performance? ............................................................... 50

Does the tape drive encrypt media in an earlier Ultrium format? ......................................... 50

Where can I get more information? ................................................................................ 50

Cleaning the tape drive ............................................................................................................. 50

Write protecting cartridges ......................................................................................................... 51

Handling cartridges .................................................................................................................. 52

Operating and storage environment ............................................................................................ 52

8 Using HP OBDR ............................................................................... 55

Compatibility ........................................................................................................................... 55

What does HP OBDR do? ......................................................................................................... 55

Remote disaster recovery (ProLiant servers only) ............................................................................ 56

Testing for compatibility ............................................................................................................. 56

Running HP OBDR .................................................................................................................... 56

9 Troubleshooting ............................................................................... 59

When the Tape Blade does not power up .................................................................................... 59

Management and Diagnostic tools .............................................................................................. 60

Onboard Administrator ....................................................................................................... 60

HP TapeAssure ................................................................................................................... 60

HP Library & Tape Tools ...................................................................................................... 60

Troubleshooting with Library & Tape Tools ....................................................................... 60

Problems with cartridges ............................................................................................................ 61

The cartridge is jammed ...................................................................................................... 61

Emergency reset .......................................................................................................... 62

The drive will not accept the cartridge (or ejects it immediately) ................................................ 62

Encryption troubleshooting ......................................................................................................... 63

10 Replacing a Tape Blade chassis or tape drive .................................... 65

Before you replace a part .......................................................................................................... 65

Replacing the tape drive ............................................................................................................ 65

Remove the tape drive ......................................................................................................... 66

Install the new tape drive ..................................................................................................... 68

Replacing the Tape Blade chassis ............................................................................................... 71

Remove the Tape Blade ....................................................................................................... 71

Remove the coupler plate, full-height partner servers in a c7000 enclosure only .......................... 72

Remove the tape drive ......................................................................................................... 73

Install the replacement chassis .............................................................................................. 75

Returning the faulty part ............................................................................................................. 79

Index ................................................................................................. 81

Tape Blade 5

Figures

Front view of HP StorageWorks SB3000c Tape Blade .................................................. 151

Example Device Manager ........................................................................................ 182

Half-height device bay numbering in a c7000 enclosure .............................................. 223

Half-height device bay numbering in a c3000 enclosure .............................................. 224

Paired locations in a c7000 enclosure with a half-height partner server blade ................. 245

Paired locations in a c3000 enclosure with a half-height partner server blade ................. 256

Removing the blank ................................................................................................. 257

Removing the connector cover .................................................................................. 268

Installing the Tape Blade, partnered with a half-height server blade ............................... 279

Paired locations in a c7000 enclosure with a full-height partner server blade .................. 2910

Paired locations in a c3000 enclosure with a full-height partner server blade .................. 3011

Removing the blank ................................................................................................. 3012

Installing the coupler plate ....................................................................................... 3113

Removing the connector cover .................................................................................. 3214

Installing the Tape Blade, partnered with a full-height server blade ................................ 3315

System health LED ................................................................................................... 3416

Tape Blade chassis LEDs .......................................................................................... 3717

Tape drive LEDs in the HP StorageWorks SB3000c Tape Blade ..................................... 3818

Tape drive LEDs in all other HP StorageWorks Tape Blades ........................................... 3919

Inserting a cartridge ................................................................................................ 4320

Ejecting a cartridge ................................................................................................. 4421

Removing the Tape Blade ......................................................................................... 4522

Write protecting a cartridge ..................................................................................... 5223

Inserting cartridge for OBDR .................................................................................... 5624

Keeping eject button pressed down, power on in OBDR mode ...................................... 5725

Releasing the tape drive ........................................................................................... 6626

Disconnecting the SAS with power cable on the SB3000c Tape Blade ........................... 6727

Disconnecting the power and SAS cables on all other Tape Blades ............................... 6728

Removing the clip-on mounting rails on a faulty tape drive ............................................ 6829

Replacing the clip-on mounting rails on a new tape drive ............................................. 6830

Reconnecting the SAS with power cable to the tape drive in an SB3000c Tape Blade ...... 6931

Reconnecting the power and SAS cables to the tape drive in all other Tape Blades .......... 7032

Installing the tape drive ............................................................................................ 7033

Removing the Tape Blade ......................................................................................... 7234

Disconnecting the coupler plate ................................................................................ 7335

Releasing the tape drive ........................................................................................... 7336

Disconnecting the power and SAS cables, SB3000c Tape Blades ................................. 7437

Disconnecting the power and SAS cables, all other Tape Blades ................................... 7438

Removing the Tape Blade cover ................................................................................ 7539

Removing the connector cover .................................................................................. 7540

Reconnecting the power and SAS cables to the tape drive in an SB3000c Tape

Blade .................................................................................................................... 76

Reconnecting the power and SAS cables to the tape drive in all other Tape Blades .......... 7642

Installing the tape drive ............................................................................................ 7743

Cabling in the replacement chassis ........................................................................... 7744

Replacing the Tape Blade cover ................................................................................ 7845

Installing the coupler plate ....................................................................................... 7846

Installing the replacement chassis .............................................................................. 7947

Tape Blade 7

Tables

Document conventions ............................................................................................... 91

Clean, Tape, Drive and Ready LED sequences ............................................................ 402

Encryption LED, HP StorageWorks SB3000c Tape Blades only ...................................... 413

Data cartridge compatibility ..................................................................................... 474

Cleaning cartridge compatibility ............................................................................... 485

Troubleshooting Tape Blade operation ....................................................................... 596

About this guide

This guide provides information about:

• Installing the HP StorageWorks Tape Blade

• Using the HP StorageWorks Tape Blade

• Troubleshooting the HP StorageWorks Tape Blade

Intended audience

This guide is intended for users who install, operate and maintain the HP StorageWorks Tape Blade.

Document conventions and symbols

Table 1 Document conventions

ElementConvention

Cross-reference links and e-mail addressesBlue text: Table 1

website addressesBlue, underlined text: http://www.hp.com

• Keys that are pressed

Bold text

Monospace text

• Text typed into a GUI element, such as a box

• GUI elements that are clicked or selected, such as menu

and list items, buttons, tabs, and check boxes

Text emphasisItalic text

• File and directory names

• System output

• Code

• Commands, their arguments, and argument values

Tape Blade 9

ElementConvention

Monospace, italic text

Monospace, bold text

CAUTION:

Indicates that failure to follow directions could result in damage to equipment or data.

IMPORTANT:

Provides clarifying information or specific instructions.

NOTE:

Provides additional information.

HP technical support

• Code variables

• Command variables

Emphasized monospace text

For worldwide technical support information, see the HP support website:

http://www.hp.com/support

Before contacting HP, collect the following information:

• Product model names and numbers

• Technical support registration number (if applicable)

• Product serial numbers

• Error messages

• Operating system type and revision level

• Detailed questions

Product warranties

For information about HP StorageWorks product warranties, see the warranty information website:

http://www.hp.com/go/storagewarranty

Subscription service

HP recommends that you register your product at the Subscriber's Choice for Business website:

http://www.hp.com/go/e-updates

After registering, you will receive e-mail notification of product enhancements, new driver versions, firmware updates, and other product resources.

About this guide10

After signing up, you can quickly locate your products by selecting Business support and then Storage under Product Category.

HP websites

For additional information, see the following HP websites:

• http://www.hp.com

• http://www.hp.com/go/bladesystem/documentation

• http://www.hp.com/go/bladesystemupdates/

• http://www.hp.com/go/connect/

• http://www.hp.com/service_locator

• http://www.hp.com/support/manuals

• http://www.hp.com/support/downloads

Documentation feedback

HP welcomes your feedback.

To make comments and suggestions about product documentation, please send a message to

storagedocs.feedback@hp.com. All submissions become the property of HP.

Tape Blade 11

About this guide12

1 Before you start

In this chapter:

• “Supported Tape Blades” on page 13

• “Installation guidelines” on page 13

• “Onboard Administrator” on page 14

• “Your HP StorageWorks Tape Blade” on page 14

• “Using the HP StorageWorks Tape CD-ROM” on page 15

Supported Tape Blades

This guide describes how to install and operate the following Tape Blades:

• the HP StorageWorks SB3000c Tape Blade, which is an Ultrium 3000 tape drive within a Tape

Blade assembly

• the HP StorageWorks SB1760c Tape Blade, which is an Ultrium 1760 tape drive within a Tape

Blade assembly

• the HP StorageWorks SB920c Tape Blade, which is an Ultrium 920 tape drive within a Tape

Blade assembly.

• the HP StorageWorks Ultrium 448c Tape Blade, which is an Ultrium 448 tape drive within a Tape

Blade assembly

These Tape Blade assemblies may only be installed in an HP BladeSystem c-Class enclosure, which must be running the correct firmware for it to support the Tape Blade. Firmware version 1.3 or later is required when installing in a c7000 enclosure. In a c3000 enclosure all versions of the firmware support the HP StorageWorks Tape Blade. For the best reliability, performance and new features update to the most recent version of the firmware.

For the most up-to-date information about supported operating systems and configurations, refer to

http://www.hp.com/go/bladesystem/documentation.

Before performing any procedures specific to the HP StorageWorks Tape Blade, install and configure an HP BladeSystem c-Class enclosure. The most current documentation for HP BladeSystem components is available at the HP BladeSystem website (http://www.hp.com/go/bladesystem).

Documentation is also available in the following locations:

• Documentation CD that ships with the enclosure

• HP BladeSystem Technical Resources website (http://www.hp.com/go/bladesystem/documentation)

• HP Business Support Center website (http://www.hp.com/support)

• HP Technical Documentation website (http://www.hp.com/support/manuals)

Installation guidelines

Observe the following guidelines when installing the HP StorageWorks Ultrium Tape Blade:

• An HP StorageWorks Tape Blade supports one partner server blade, and a partner server blade

supports one HP StorageWorks Tape Blade.

Tape Blade 13

• The server blade and the HP StorageWorks Tape Blade must be adjacent to each other in the HP

BladeSystem enclosure.

• Install the partner server blade first and ensure that it is powered down before installing the

HP StorageWorks Tape Blade.

Partner server blade

The partner server blade may be half-height or full-height. When partnering the Tape Blade with a full-height server blade, an HP PCI Express Mezzanine Pass-Thru Card is required (option kit part number: 431643-B21). This must be installed prior to operation with the Tape Blade.

When installing the HP StorageWorks Tape Blade with a half-height server blade:

• the Tape Blade may be installed in the upper or lower bay adjacent to the server blade. See “In-

stallation with a half-height partner server blade” on page 22.

When installing the HP StorageWorks Ultrium Tape Blade with a full-height server blade:

• In a c7000 enclosure , the Tape Blade must be installed in the lower bay adjacent to the server

blade.

• In a c3000 enclosure, the Tape Blade must be installed immediately above the partner server

blade in device bay 8. A half-height server blade can be installed in the empty bay next to the HP StorageWorks Tape Blade, but this server blade cannot be partnered with the HP StorageWorks Tape Blade.

• Before installing a server blade in the empty bay above the Tape Blade, c7000 enclosures require

installation of a coupler plate (supplied with the Tape Blade), and c3000 enclosures require installation of a mini divider (supplied with the enclosure). See “Installation with a full-height partner

server blade” on page 27.

Onboard Administrator

The blade enclosure must be running the correct firmware for it to support the Tape Blade. Onboard Administrator is used to power the partner server blade on and off, update firmware for the enclosure and configure it to function with the Tape Blade. Onboard Administrator version 1.3 or later is required when installing in a c7000 enclosure. In a c3000 enclosure all OA versions support the HP StorageWorks Tape Blade. For the best reliability, performance and new features update to the most recent version of the firmware.

Your HP StorageWorks Tape Blade

For a detailed product specification, please refer to our website (http://www.hp.com/go/bladesystem/

documentation).

Before you start14

4. Cartridge eject button1. Cassette door

2. Tape blade LEDs

3. Tape drive LEDs

5 and 6. Mounting rails

7. Release latch

Figure 1 Front view of HP StorageWorks SB3000c Tape Blade

Using the HP StorageWorks Tape CD-ROM

The HP StorageWorks Tape CD-ROM is a central source of information about your Tape Blade with utilities for getting the best performance from your Tape Blade.

Use the HP StorageWorks Tape CD-ROM to check installation, as described in this guide, and to verify and troubleshoot performance after installation. It helps you to:

• Install your product, which includes access to drivers, and performance information and tools

• Learn about your product

• Register your product

• Buy media online

• Troubleshoot with HP Library & Tape Tools.

Tape Blade 15

Before you start16

2 Drivers and backup software

In this chapter:

• “Install drivers ” on page 17

• “Upgrade backup software” on page 19

Install drivers

Two drivers are required:

• A SAS controller driver for the Tape Blade assembly

• An HP Ultrium Tape driver for the tape drive

IMPORTANT:

The SAS controller driver must be installed first.

SAS controller driver

The SAS controller driver is only available from the HP website and must be installed before the HP Ultrium Tape driver. It can be installed from the link on the HP StorageWorks Tape CD-ROM or directly from the HP Support website, http://www.hp.com/#Support. Different tape blade models may require different controller drivers.

To identify the correct SAS controller for your product:

You can identify the tape blade’s SAS controller from the POST message (slot x <controller_name>) or from Windows Device Manager. The Tape Blade appears under the Storage Controller section of Device Manager. In the following example, the Tape Blade has a Smart Array P212 controller.

Tape Blade 17

Figure 2 Example Device Manager

To download drivers:

Drivers may be downloaded from the web at the following location:http://www.hp.com/#Support.

1. Select Support & Drivers and select Download drivers and software (and firmware) in Step 1.

2. Enter the controller name, for example SmartArray P212 controller in Step 2 and click Go.

3. The Search results are displayed. (There are two items for the P212 controller. The Tape Blade

uses the P212/Zero Memory Controller.)

4. Select your operating system and then select the Storage Controller Driver for download.

HP Ultrium Tape driver

Please refer to http://h18004.www1.hp.com/products/blades/components/c-class-storageworks.html for the latest information about supported operating systems.

NOTE:

Certain backup applications require you to use their own Tape driver instead of the HP Ultrium Tape driver.

Installing on Windows

The CD-ROM contains a Tape driver install package for supported Microsoft Windows operating systems. If you prefer to use Windows Device Manager to install the tape drivers manually, you will find them in the drivers directory on the CD-ROM.

Updates to the drivers will be provided on the HP StorageWorks BladeSystem website (http://

h18004.www1.hp.com/products/blades/components/c-class-storageworks.html) or on the HP Support

website (http://www.hp.com/#Support).

Drivers and backup software18

Installing on UNIX

The recommended backup applications use the operating system's standard, built-in device drivers. To upgrade drivers we recommend that you patch to the latest version of the operating system.

Installing on IA64

If you are installing on an IA64 system, such as an HP Integrity server, check http://

h18004.www1.hp.com/products/blades/components/c-class-storageworks.html for the latest

information on the availability of backup application upgrades and drivers.

Upgrade backup software

It is important to check http://h18004.www1.hp.com/products/blades/components/

c-class-storageworks.html for software compatibility and install any recommended upgrades.

For optimum performance it is important to use a backup application that is appropriate for your system's configuration. HP, Symantec, Legato, Yosemite and Computer Associates all provide suitable products. Further details about these and other products that may be appropriate can be found on the HP connectivity website.

1. Go to http://h18004.www1.hp.com/products/blades/components/c-class-storageworks.html

and select Tape Blades.

2. Select your model of Tape Blade and select Support -> Compatibility & Tools.

3. Click on the Tape Blade tab and select your combination of operating system and tape drive

model in the table.

A list of supported backup applications is displayed. This will also tell you whether your configuration is compatible with HP One-Button Disaster Recovery, HP OBDR. (All HP StorageWorks tape drives and Tape Blades support HP OBDR. However, you can only use this feature if your system configuration and backup application also support it. See “Compatibility” on page 55.)

4. Make sure you have a backup application that supports HP StorageWorks Ultrium tape drives

and download any upgrades or patches, if required.

Enabling encryption

The HP StorageWorks SB3000c and SB1760c Tape Blade includes hardware capable of performing data encryption while writing and data decryption while reading, both at full speed. This is only possible with Ultrium 3.0 TB or 1.6 TB media. See also “HP StorageWorks SB3000c and SB1760c

Tape Blades and encryption” on page 49.

If you wish to make use of the encryption capability, you must enable this feature via the backup software application. Refer to http://h18004.www1.hp.com/products/blades/components/

c-class-storageworks.html to find out which applications support this advanced data protection

capability.

Tape Blade 19

Drivers and backup software20

3 Installing an HP StorageWorks Tape Blade

In this chapter:

• “Before you start” on page 21

• “Installation with a half-height partner server blade” on page 22

• “Installation with a full-height partner server blade” on page 27

• “Powering the Tape Blade on and off” on page 33

Before you start

These installation instructions assume you have already:

1. Installed and configured an HP BladeSystem c-Class enclosure. It must be running the correct

firmware for it to support the Tape Blade. Firmware version 1.3 or later is required when installing in a c7000 enclosure. In a c3000 enclosure all versions of the firmware support the HP StorageWorks Tape Blade. For the best reliability, performance and new features update to the most recent version of the firmware.

2. Installed the partner server blade. It must be powered off before you install the Tape Blade. We

recommend that you use the Shutdown command on the partner server blade to do this.

3. Installed any device bay dividers as recommended in the documentation provided with the c-Class

enclosure.

NOTE:

The most current documentation for HP BladeSystem components is available at the HP website (http://www.hp.com/go/bladesystem/documentation).

You need one half-height device bay in which to install the HP StorageWorks Ultrium Tape Blade. The Tape Blade may be used with a half-height or a full-height server blade and must be installed next to the partner server blade.

Tape Blade 21

Figure 3 Half-height device bay numbering in a c7000 enclosure

NOTE:

In c3000 enclosures devices are seated horizontally but the same installation rules apply. The Tape Blade resides in the adjacent device bay below or above the partner server blade. Slot combinations are 1&2, 3&4, 5&6, 7&8.

Figure 4 Half-height device bay numbering in a c3000 enclosure

Installation with a half-height partner server blade

If you are installing with a full-height partner server blade, refer to “Installation with a full-height partner

server blade” on page 27.

NOTE:

The partner server blade and any device bay dividers must be installed and powered down before you install the Tape Blade. See the documentation that ships with the server blade.

Installing an HP StorageWorks Tape Blade22

CAUTION:

To prevent improper cooling and thermal damage, do not operate the server blade or the enclosure unless all device bays are populated with either a component or a blank.

Tape Blade 23

1. Identify the partner server blade to be installed with the HP StorageWorks Tape Blade. The two

blades always occupy a pair of device bays.

• c7000 enclosures: Slot combinations are: 1 & 2, 3 & 4, 5 & 6, 7 & 8, 9 & 10, 11 & 12, 13

& 14, 15 & 16.

even-numbered bayodd-numbered bayPartner server blade in bay:

HP Tape Blade in bay:

even-numbered bay to the

right

odd-numbered bay to the left

Figure 5 Paired locations in a c7000 enclosure with a half-height partner server blade

• c3000 enclosures: Slot combinations are: 1 & 2, 3 & 4, 5 & 6, 7 & 8.

Installing an HP StorageWorks Tape Blade24

87654321Partner server blade in bay:

78563412HP Tape Blade in bay:

Figure 6 Paired locations in a c3000 enclosure with a half-height partner server blade

2. Use the Shutdown command on the partner server blade to power down the partner server blade.

3. Remove the blank from the device bay. Squeeze in the release tabs (1) and pull the blank away

from the assembly (2), as illustrated in Figure 7.

In the following figure the partner server blade is installed in device bay 2. So, the blank has been removed from device bay 1.

Figure 7 Removing the blank

Tape Blade 25

4. Remove the connector cover on the rear of the Tape Blade assembly. Release the back of the

cover (1) and pull it away from the Tape Blade (2), as illustrated in Figure 8.

Figure 8 Removing the connector cover

CAUTION:

To prevent damage to the backplane connector, take special care when handling the Tape Blade assembly. If the Tape Blade is installed with a damaged connector, the enclosure backplane may also be damaged.

Installing an HP StorageWorks Tape Blade26

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