HP Spectre 13-v100 Maintenance and Service Guide

HP Spectre Notebook PC (model numbers
13-v100 through 13-v199)

Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2016 HP Development Company,
L.P.

Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Windows is either a
registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: July 2016

Document Part Number: 901694-001

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.

For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 4

Locating hardware ................................................................................................................................................. 4

Locating software .................................................................................................................................................. 4

Display .................................................................................................................................................................... 5

Top .......................................................................................................................................................................... 6

TouchPad ............................................................................................................................................. 6

Lights ................................................................................................................................................... 7

Button and speakers ........................................................................................................................... 8

Keys ..................................................................................................................................................... 9

Using the action keys ........................................................................................................................ 10

Rear side .............................................................................................................................................................. 11

Bottom ................................................................................................................................................................. 12

Service tag ........................................................................................................................................................... 13

3 Illustrated parts catalog .............................................................................................................................. 14

Computer major components .............................................................................................................................. 14

Rubber Kit ............................................................................................................................................................ 18

Miscellaneous parts ............................................................................................................................................. 19

4 Removal and replacement procedures preliminary requirements .................................................................... 21

Tools required ...................................................................................................................................................... 21

Service considerations ......................................................................................................................................... 21

Plastic parts ....................................................................................................................................... 21

Cables and connectors ...................................................................................................................... 22

Drive handling ................................................................................................................................... 22

Grounding guidelines ........................................................................................................................................... 23

Electrostatic discharge damage ........................................................................................................ 23

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 26

Component replacement procedures .................................................................................................................. 26

Bottom cover ..................................................................................................................................... 26

Battery ............................................................................................................................................... 28

Solid-state drive ................................................................................................................................ 30

WLAN module .................................................................................................................................... 31

v

Speakers ............................................................................................................................................ 33

TouchPad board ................................................................................................................................. 34

Fan ..................................................................................................................................................... 35

System board .................................................................................................................................... 37

Heat sink ............................................................................................................................................ 39

6 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 41

Starting Setup Utility (BIOS) ................................................................................................................................ 41

Updating Setup Utility (BIOS) .............................................................................................................................. 41

Determining the BIOS version ........................................................................................................... 41

Downloading a BIOS update .............................................................................................................. 42

7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 43

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 43

8 Backing up, restoring, and recovering in Windows 10 ..................................................................................... 45

Creating recovery media and backups ................................................................................................................ 45

Creating HP Recovery media (select products only) ......................................................................... 45

Using Windows tools ........................................................................................................................................... 46

Restore and recovery ........................................................................................................................................... 47

Recovering using HP Recovery Manager ........................................................................................... 47

9 Specications .............................................................................................................................................. 50

Computer specications ...................................................................................................................................... 50

10 Power cord set requirements ...................................................................................................................... 51

Requirements for all countries ............................................................................................................................ 51

Requirements for specic countries and regions ................................................................................................ 51

11 Recycling .................................................................................................................................................. 53

Index ............................................................................................................................................................. 54

vi

1 Product description

Category Description

Product Name HP Spectre Notebook PC (model numbers 13-v100 through 13-v199)

Processors

Chipset Integrated soldered-on-circuit (SOC)

Graphics Internal graphics:

Panel 16:9 Ultra Wide Aspect Ratio

●

Intel® Core™ i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0-MB
L3 cache, dual core, 15 W)

●

Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 3.0-MB L3
cache, dual core, 15 W)

●

Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-MHz FSB, 4.0-MB L3
cache, dual core, 15 W)

●

Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1866-MHz FSB, 3.0-MB L3
cache, dual core, 15 W)

Intel HD Graphics 620 on computer models equipped with an Intel Core i7-7500U or Intel Core
i5-7200U processor

Intel HD Graphics 520 on computer models equipped with an Intel Core i7-6500U or Intel Core
i5-6200U processor

Support for HD Decode, DX12, and DisplayPort 1.2

13.3-in, ultra high-denition (UHD), white light-emitting diode (WLED), BrightView (3840×2160),
ultraslim-at (2.0-mm, 2.2-mm panel PCA), UWVA, eDP+PSR display panel; typical brightness: 340
nits

13.3-in, full high-denition (FHD), WLED, BrightView (1920×1080), uslim-at (2.0-mm panel, 2.2
mm panel PCA), UWVA display panel; eDP+PSR; typical brightness: 300 nits

Flush glass panel cover with direct bonding

Memory On-board system memory

Support for LPDDR3-1866 dual channel support

Support for 8192-MB maximum system memory

Storage Support for solid-state drives in the following congurations:

●

1-TB, 2280, PCIe, 3×4, NVMe, 3LC, 1 side, SN

●

512-GB, M.2, 2280, NVMe, supporting triple-level cell (TLC)

●

256-GB, M.2, 2280, NVMe, supporting TLC

Camera and microphone HP TrueVision HD webcam – indicator LED, USB 2.0, BSI sensor, f2.4

1280×720 by 30 frames per second

Integrated dual-array digital microphones with appropriate beam-forming, echo-cancellation,
noise-reduction software

Enable HP Noise Cancellation with automatic speech recognition (ASR)

Audio Bang & Olufsen

1

Category Description

Audio (continued) Quad speakers

Supports Smart Amp functionality

Wireless Integrated Wireless options with dual antennas (LGA/PCIe 1216)

Support for the following WLAN module:

Intel Dual band wireless-AC 8260 802.11ac 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro)

Intel WiDi support

Compatible with Miracast-certied devices

Internal card expansion One M.2 slot for solid-state drive

Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto

adjust panel resolution to t embedded panel and external monitor connected)

Headphone/microphone combo

USB Type-C ports on unit:

●

(2) USB 3.1 Gen 2 with Thunderbolt™ Gen 3 technology - rear, middle

●

(1) USB 3.1 Gen 1 (i.e. USB 3.0) - rear

●

Intel Alpine Ridge DP design

●

All ports support data transfer, power delivery, Display Port 1.2 out up to 4096×2304 (60Hz)
and HDMI 1.4 out through dongle

●

All ports support USB Boost

Keyboard/pointing devices Full-size, backlit, island-style keyboard

TouchPad requirements:

●

Image sensor ClickPad with glass surface

●

MultiTouch gestures enabled

●

Support for modern TrackPad gestures

●

Taps enabled as default

Power requirements AC adapter

Support for 45-W USB Type-C straight type adapter

Duck head power cord

1.8-meter (6-foot) power cord

Battery

Support for 4-cell, 38-Wh, 4.95-Ah, li-ion battery

Security Support for Trusted Platfom Module (TPM) 2.0

Operating system Preinstalled: Windows 10 and Windows 10 Professional

For Developed Market (ML): Windows 10 Home High End ML

For Emerging Market (EM/SL):

●

Windows 10 Home High End EM/SL

●

CPPP Windows 10 Home China Language Edition

2 Chapter 1 Product description

Category Description

Operating system (continued)

Serviceability End user replaceable part: AC adapter

●

SEAP Windows 10 Home High End EM/SL

3

2 External component identication

Locating hardware

To nd out what hardware is installed on your computer:

▲

Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).

Locating software

To nd out what software is installed on your computer:

▲

Select the Start button, and then select All apps.

‒ or –

Right-click the Start button, and then select Programs and Features.

4 Chapter 2 External component identication

Display

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Internal microphones (2) Record sound.

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures photographs. Some products allow you

to video conference and chat online using streaming video.

To use a webcam (integrated camera):

▲

Type camera in the taskbar search box, and then select
Camera.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Display 5

Top

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

6 Chapter 2 External component identication

Lights

Component Description

(1) Power light

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital

(3) Mute light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the display
and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

letters.

●

Amber: Computer sound is o.

●

O: Computer sound is on.

Top 7

Button and speakers

Component Description

(1) Power button

(2) Speakers (4) Produce sound.

●

When the computer is o, press the button to turn on the
computer.

●

When the computer is on, press the button briey to
initiate Sleep.

●

When the computer is in the Sleep state, press the button
briey to exit Sleep.

●

When the computer is in Hibernation, press the button
briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power
options.

▲

Type power in the taskbar search box, and then select
Power and sleep settings.

‒ or –

Right-click the Start button, and then select Power
Options.

8 Chapter 2 External component identication

Keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with the esc key or one of the action keys.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

Top 9

Using the action keys

●

An action key performs an assigned function.

●

The icon on each action key illustrates the function for that key.

●

To use an action key, press and hold the key.

Icon Description

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Plays the previous track.

Starts, pauses, or resumes playback.

Plays the next track.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes or restores speaker sound.

Turns the airplane mode and wireless feature on or o.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

10 Chapter 2 External component identication

Rear side

Component Description

(1) AC adapter and battery light

(2) USB Type-C power connector and charging port Connects a USB device with a Type-C connector to an AC adapter

(3) USB Type-C power connector and Thunderbolt

ports (2)

(4) Audio-out (headphone)/Audio-in (microphone)

combo jack

●

White: The AC adapter is connected and the battery is fully
charged.

●

Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is
charging.

●

O: The battery is not charging.

to provide power to the computer and can provide video output.
This port can also charge products such as cell phones, laptops,
tablets, and MP3 players, even when the computer is o.

NOTE: Adapters (purchased separately) may be required.

Connect USB devices with a Type-C connector to an AC adapter
to provide power to the computer and can provide video or high­resolution display output. These ports can also charge products
such as cell phones, laptops, tablets, and MP3 players, even
when the computer is o.

NOTE: Your computer may also support a Thunderbolt docking

station.

NOTE: Adapters (purchased separately) may be required.

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and
Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

Rear side 11

Bottom

Component Description

Vents (4) Enable airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to
cycle on and o during routine operation.

12 Chapter 2 External component identication

Service tag

When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.

Item Description Function

(1) Product name This is the product name axed to the front of

the computer.

(2) Serial number (s/n) This is an alphanumeric identier that is unique to

each product.

(3) Part number/Product number (p/n) This number provides specic information about

the product's hardware components. The part number helps
a service technician to determine what components
and parts are needed.

(4) Warranty period This number describes the duration of the warranty period

for the computer.

(5) Model description This is the alphanumeric identier used to locate

documents, drivers, and support for the computer.

Service tag 13

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Computer major components

14 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly with keyboard and top cover:

Equipped with a 13.3-in, UHD, WLED, BrightView (3840×2160), ultraslim-at (2.0-mm, 2.2-mm panel PCA), UWVA, eDP

+PSR display panel

For use in Belgium 909170-A41

For use in Bulgaria 909170-261

For use in Canada 909170-DB1

For use in the Czech Republic and Slovakia 909170-FL1

For use in Denmark, Finland, and Norway 909170-DH1

For use in France 909170-051

For use in Germany 909170-041

For use in Greece 909170-151

For use in Hungary 909170-211

For use in Israel 909170-BB1

For use in Italy 909170-061

For use in Japan 909170-291

For use in Latin America 909170-161

For use in the Netherlands 909170-B31

For use in Portugal 909170-131

For use in Romania 909170-271

For use in Russia 909170-251

For use in Saudi Arabia 909170-171

For use in Slovenia 909170-BA1

For use in South Korea 909170-AD1

For use in Spain 909170-071

For use in Switzerland 909170-BG1

For use in Taiwan 909170-AB1

For use in Thailand 909170-281

For use in Turkey 909170-141

For use in the United Kingdom and Singapore 909170-031

For use in the United States 909170-001

Equipped with a 13.3-in, FHD, WLED, BrightView (1920×1080), ultraslim-at (2.0-mm, 2.2-mm panel PCA), UWVA, eDP

+PSR display panel:

For use in Belgium 855641-A41

For use in Bulgaria 855641-261

For use in Canada 855641-DB1

Computer major components 15

Item Component Spare part number

For use in the Czech Republic and Slovakia 855641-FL1

For use in Denmark, Finland, and Norway 855641-DH1

For use in France 855641-051

For use in Germany 855641-041

For use in Greece 855641-151

For use in Hungary 855641-211

For use in Israel 855641-BB1

For use in Italy 855641-061

For use in Japan 855641-291

For use in Latin America 855641-161

For use in the Netherlands 855641-B31

For use in Portugal 855641-131

For use in Romania 855641-271

For use in Russia 855641-251

For use in Saudi Arabia 855641-171

For use in Slovenia 855641-BA1

For use in South Korea 855641-AD1

For use in Spain 855641-071

For use in Switzerland 855641-BG1

For use in Taiwan 855641-AB1

For use in Thailand 855641-281

For use in Turkey 855641-141

For use in the United Kingdom and Singapore 855641-031

For use in the United States 855641-001

(2) TouchPad board 855632-001

(3) TouchPad board cable 855627-001

(4) Heat sink (includes replacement thermal material) 854752-001

(5) System board (includes processor and replacement thermal material):

Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor

(2133-MHz FSB, 4.0-MB L3 cache, dual core, 15 W), 8-GB of system memory, and
the Windows 10 Professional operating system for use only on computer models equipped
with a UHD display assembly

Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor

(2133-MHz FSB, 4.0-MB L3 cache, dual core, 15 W), 8-GB of system memory, 8-GB of
system memory, and a non-Windows operating system for use only on computer models
equipped with a UHD display assembly

909201-601

909201-001

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor

(2133-MHz FSB, 4.0-MB L3 cache, dual core, 15 W), 8-GB of system memory, and
the Windows 10 Professional operating system for use only on computer models equipped
with an FHD display assembly

Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor

(2133-MHz FSB, 4.0-MB L3 cache, dual core, 15 W), 8-GB of system memory, 8-GB of
system memory, and a non-Windows operating system for use only on computer models
equipped with an FHD display assembly

Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor

(2133-MHz FSB, 3.0-MB L3 cache, dual core, 15 W), 8-GB of system memory, and
the Windows 10 Professional operating system

Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor

(2133-MHz FSB, 3.0-MB L3 cache, dual core, 15 W), 8-GB of system memory, 8-GB of
system memory, and a non-Windows operating system

Equipped with an Intel Core i7-6500U processor, 8 GB of system RAM, and the Windows 10

Professional operating system

Equipped with an Intel Core i7-6500U 2.50-GHz processor, 8 GB of system RAM, and a non-

Windows operating system

Equipped with an Intel Core i5-6200U 2.30-GHz processor, 8 GB of system RAM, and

the Windows 10 Professional operating system

Equipped with an Intel Core i5-6200U 2.30-GHz processor, 8 GB of system RAM, and a non-

Windows operating system

(6) Solid-state drive

901720-601

901720-001

901719-601

901719-001

854753-601

854753-001

860825-601

860825-001

1-TB, 2280, PCIe, 3×4, NVMe, 3LC, 1 side, SN solid-state drive 908359-002

512-GB, M.2, 2280, NVMe solid-state drive supporting TLC 855609-001

256-GB, M.2, 2280, NVMe solid-state drive supporting TLC 855608-001

Fans (includes left and right fans) 855629-001

(7) Left fan

(8) Right fan

(9) WLAN board cable 855628-001

(10) WLAN module, Intel Dual band wireless-AC 8260 802.11ac 2x2 WiFi + BT 4.2 Combo

Adaptor (non-vPro)

(11) Left speaker 855634-001

(12) Right speaker 855633-001

(13) 4-cell, 38-WHr, 1.66-AHr, Li-ion battery (includes cable) 844199-855

(14) Bottom cover 855626-001

855631-001

Computer major components 17

Rubber Kit

Item Component Spare part number

Rubber Kit 854832-001

(1) Top rubber strip

(2) Bottom rubber strip

18 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Component Spare part number

AC adapter:

45-W AC adapter, non-PFC, wall-mount, USB-C, 3-pin 860210-850

45-W HP Smart adapter, non-PFC, wall-mount, USB-C 848293-850

Adapters:

HP USB-C-to-HDMI adapter 831752-001

HP USB-C-to-RJ45 Gigabit adapter 855560-001

HP USB-C-to-VGA adapter 831751-001

HP 13.3-in computer sleeve 862374-001

Power cord (C5 receptacle, 1.8-m (6.0-ft), 3-wire conductor):

For use in Australia 213356-014 and

For use in Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) 213350-015 and

For use in Denmark 213353-014 and

213356-015

213350-016

213353-015

For use in India 404827-009 and

404827-010

For use in Israel 398063-009 and

398063-010

For use in Japan 349756-007 and

349756-008

For use in North America 213349-016 and

213349-017

For use in the People's Republic of China 286497-014 and

286497-015

For use in South Africa 361240-008 and

361240-009

For use in Switzerland 213354-014 and

213354-015

For use in Taiwan 393313-008 and

393313-009

For use in Thailand 285096-013 and

285096-014

For use in the United Kingdom 213351-014 and

213351-015

Duckhead power adapter:

For use in South Korea 854703-001 and

854222-001

Miscellaneous parts 19

Component Spare part number

For use in the United States 854702-001 and

854576-001

C5 connector, 3-pin, duckhead power cord for use in South Korea 846250-009

C5 connector, 2-pin, duckhead power cord for use in the United States 840802-001

Screw Kit 854833-001

20 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Case utility tool or similar plastic, at-tipped tool

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.

Use care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.

Tools required 21

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables
tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

22 Chapter 4 Removal and replacement procedures preliminary requirements

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Grounding guidelines 23

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.

●

Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

24 Chapter 4 Removal and replacement procedures preliminary requirements

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be eective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Grounding guidelines 25

5 Removal and replacement procedures for

Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are

on the service tag one the bottom of the computer. See Service tag on page 13 for details.

There are as many as 31 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.

Bottom cover

NOTE: The bottom cover spare part kit includes two rear rubber feet, one front rubber foot, speaker grilles,

shielding, and retention brackets.

Description Spare part number

Bottom cover 855626-001

Before disassembling the computer, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the bottom cover:

1. Close the computer.

2. Turn the computer upside down with the front toward you.

3. Remove the rubber strips from the bottom cover (1).

The bottom cover rubber strips are available using spare part number 854832-001.

26 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

4. Remove the ve Phillips PM2.0×5.0 screws (2) that secure the bottom cover to the computer.

5. Use a case utility tool or similar plastic, at-tipped tool to separate the left edge (1) of the bottom cover

from keyboard/top cover.

6. Separate the front edge (2) and the right edge (3) of the bottom cover from keyboard/top cover.

7. Remove the bottom cover (4).

Reverse this procedure to install the bottom cover.

Component replacement procedures 27

Battery

Description Spare part number

4-cell, 38-WHr, 1.66-AHr, Li-ion battery (includes cable) 844199-855

Before removing the battery, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 26).

Remove the battery:

1. Disconnect the battery cable from the system board (1).

2. Disconnect the speaker cables from the system board (2), and the release the speaker cables from the

routing clips (3) built into the battery.

3. Remove the six Phillips PM2.0×4.0 screws (1) that secure the battery to the computer.

4. Remove the four Phillips PM1.2×2.5 screws (2) that secure the battery to the computer.

5. Pull the black tab in the middle of the battery to disengage the double-sided tape that secures the

middle of the battery to the computer (3).

28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

6. Remove the battery (4).

Reverse this procedure to install the battery.

Component replacement procedures 29

Solid-state drive

Description Spare part number

1-TB, 2280, PCIe, 3×4, NVMe, 3LC, 1 side, SN solid-state drive 908359-002

512-GB, M.2, 2280, NVMe solid-state drive supporting TLC 855609-001

256-GB, M.2, 2280, NVMe solid-state drive supporting TLC 855608-001

Before removing the solid-state drive, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 26).

5. Disconnect the battery cable from the system board (see Battery on page 28).

Remove the solid-state drive:

1. Remove the Phillips PM1.0×2.5 screw (1) that secures the bracket to the computer.

2. Remove the bracket (2).

3. Slide the solid-state drive away from the connector to remove the drive (3).

Reverse this procedure to install the solid-state drive.

30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

WLAN module

Description Spare part number

Intel Dual band wireless-AC 8260 802.11ac 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro) 855631-001

WLAN board cable 855628-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 26).

5. Disconnect the battery cable from the system board (see Battery on page 28).

Remove the WLAN module:

1. Disconnect the WLAN cable from the system board (1).

2. Remove the Phillips PM1.0×2.5 screw (2) that secures the WLAN bracket to the computer.

3. Remove the WLAN bracket (3).

4. Disconnect the WLAN antenna cables (1) from the WLAN module terminals.

NOTE: The WLAN antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal. The

WLAN antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal.

Component replacement procedures 31

5. Lift the module out of the socket (2).

NOTE: If the WLAN antennas are not connected to the WLAN module, the protective sleeve should be

installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Speakers

Before removing the speakers, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 26).

5. Remove the battery (see Battery on page 28).

Remove the speakers:

1. Remove the Phillips PM2.0×3.0 screw (1) that secures the right speaker to the computer.

2. Remove the speakers (2) and cables.

Description Spare part number

Left speaker 855634-001

Right speaker 855633-001

the computer on, and then shut it down through the operating system.

Reverse this procedure to install the speakers.

Component replacement procedures 33

TouchPad board

Description Spare part number

TouchPad board 855632-001

Before removing the TouchPad board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 26).

5. Remove the battery (see Battery on page 28).

Remove the TouchPad board:

1. Disconnect the TouchPad board cable from the system board (1).

2. Remove the three Phillips PM2.0×3.0 screws (2) that secure the TouchPad board to the computer.

3. Remove the TouchPad board (3).

Reverse this procedure to install the TouchPad board.

34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Fan

Description Spare part number

Fans (includes left and right fans) 855629-001

Before removing the fans, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 26).

5. Remove the battery (see Battery on page 28).

Remove the fans:

1. Disconnect the left fan cables (1) from the system board.

2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the left fan to the computer.

3. Lift the front edge of the left fan until it rests at an angle (approximately 45 degrees), and then remove

the left fan (3).

NOTE: You may need to route the left fan cable under the WLAN antenna cables.

4. Disconnect the right fan cables (1) from the system board.

5. Remove the two Phillips PM2.0×3.0 screws (2) that secure the right fan to the computer.

Component replacement procedures 35

6. Lift the front edge of the right fan until it rests at an angle (approximately 45 degrees), and then remove

the right fan (3).

Reverse this procedure to install the fans.

36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

System board

Description Spare part number

Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB,

4.0-MB L3 cache, dual core, 15 W), 8-GB of system memory, and the Windows 10 Professional
operating system for use only on computer models equipped with a UHD display assembly

Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB,

4.0-MB L3 cache, dual core, 15 W), 8-GB of system memory, 8-GB of system memory, and a non­Windows operating system for use only on computer models equipped with a UHD display assembly

Equipped with an Intel CoreT i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB,

4.0-MB L3 cache, dual core, 15 W), 8-GB of system memory, and the Windows 10 Professional
operating system for use only on computer models equipped with an FHD display assembly

Equipped with an Intel CoreT i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB,

4.0-MB L3 cache, dual core, 15 W), 8-GB of system memory, 8-GB of system memory, and a non­Windows operating system for use only on computer models equipped with an FHD display assembly

Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB,

3.0-MB L3 cache, dual core, 15 W), 8-GB of system memory, and the Windows 10 Professional
operating system

Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB,

3.0-MB L3 cache, dual core, 15 W), 8-GB of system memory, 8-GB of system memory, and a non­Windows operating system

Equipped with an Intel Core i7-6500U 2.50-GHz processor, 8 GB of system RAM, and the Windows 10
Professional operating system

Equipped with an Intel Core i7-6500U 2.50-GHz processor, 8 GB of system RAM, and a non­Windows operating system

Equipped with an Intel Core i5-6200U 2.30-GHz processor, 8 GB of system RAM, and the Windows 10
Professional operating system

909201-601

909201-001

901720-601

901720-001

901719-601

901719-001

854753-601

854753-001

860825-601

Equipped with an Intel Core i5-6200U 2.30-GHz processor, 8 GB of system RAM, and a non­Windows operating system

Equipped with an Intel Core i5-6200U 2.30-GHz processor, 4 GB of system RAM, and the Windows 10
Professional operating system

Equipped with an Intel Core i5-6200U 2.30-GHz processor, 4 GB of system RAM, and a non­Windows operating system

860825-001

854754-601

854754-001

Before removing the system board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 26), and then remove the following components:

a. Battery (see Battery on page 28)

b. Solid-state drive (see Solid-state drive on page 30)

c. WLAN module (see WLAN module on page 31)

Component replacement procedures 37

NOTE: When replacing the system board, be sure to remove the solid-state drive (Heat sink on page 39),

WLAN module (Heat sink on page 39), and heat sink (Heat sink on page 39) from the defective system
board and install them on the replacement system board.

Remove the system board:

1. Disconnect the following cables from the system board:

(1) WLAN module

(2) Left and right fan cables

(3) TouchPad cable

(4) Keyboard backlight cable

(5) Keyboard cable

(6) Display panel cable

2. Remove the three Phillips PM2.0×3.0 screws (1) that secure the system board to the computer.

3. Swing the front edge of the system board up and back so you can access the RTC battery cable (2).

4. Disconnect the RTC battery cable (3) from the system board.

38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

5. Remove the system board (4).

Reverse this procedure to install the system board.

Heat sink

Description Spare part number

Heat sink (includes replacement thermal material) 854752-001

Before removing the heat sink, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 26), and then remove the following components:

a. Battery (see Battery on page 28)

b. Solid-state drive (see Solid-state drive on page 30)

c. WLAN module (see WLAN module on page 31)

d. System board (see System board on page 37)

Remove the heat sink:

1. Following the 1, 2, 3 sequence stamped into the heat sink, remove the three Phillips PM2.0×3.0

screws (1) that secure the heat sink to the system board.

Component replacement procedures 39

2. Remove the heat sink (2).

NOTE: Due to the adhesive quality of the thermal material located between the heat sink and

the system board components, it may be necessary to move the heat sink from side to side to detach it.

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system

board each time the heat sink is removed. Replacement thermal material is included with the heat sink and
system board spare part kits. Thermal paste is used on the heat sink (1) and on the system board (2) as
shown in the following image.

Reverse this procedure to install the heat sink.

40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

6 Using Setup Utility (BIOS) in Windows 10

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲

Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

●

HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specications.

●

Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 41).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 42.

Starting Setup Utility (BIOS) 41

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

42 Chapter 6 Using Setup Utility (BIOS) in Windows 10

7 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 43.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specic product

1. Go to http://www.hp.com/support.

2. Select Get software and drivers.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 43

3. Enter the product name or number.

– or –

Select Identify now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

44 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)

8 Backing up, restoring, and recovering in

Windows 10

This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP support assistant app.

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.

●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)

on page 45. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 46.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 47.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.

●

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.

Creating recovery media and backups 45

You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 46.

●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.

◦

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.

◦

HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.

◦

To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high­quality blank USB ash drive.

◦

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

◦

Be sure that the computer is connected to AC power before you begin creating the recovery media.

◦

The creation process can take an hour or more. Do not interrupt the creation process.

◦

If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 47.

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

▲

Select the Start button, and then select the Get started app.

46 Chapter 8 Backing up, restoring, and recovering in Windows 10

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

IMPORTANT: Not all methods are available on all products.

●

Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.

▲

Select the Start button, and then select the Get started app.

●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.

▲

Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications

●

If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 47. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 45.

●

On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 47.

, and then follow the on-screen instructions.

●

On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 49.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery

media (select products only) on page 45.

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct

computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 45.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 45.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP

Restore and recovery 47

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery

Environment

- or-

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.

For tablets without keyboards:

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal les.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 49.

3. Follow the on-screen instructions.

48 Chapter 8 Backing up, restoring, and recovering in Windows 10

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Insert the HP Recovery media.

2. Access BIOS:

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.

3. Select the optical drive or USB ash drive from which you want to boot.

4. Follow the on-screen instructions.

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 45.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Restore and recovery 49

9 Specications

Computer specications

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source that is supplied and
approved by HP for use with this computer.

Metric U.S.

Dimensions

Width 32.5 cm 12.80 in

Depth 22.9 cm 9.02 in

Height 1.0 cm 0.39 in

Weight 1.63 kg 3.59 lbs

Input power

Operating voltage and current 19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

19.5 V dc @ 4.62 A – 90 W

19.5 V dc @ 6.15 A – 120 W

19.5 V dc @ 7.69 A – 150 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range

of temperatures.

50 Chapter 9 Specications

10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.0 m (3.2 ft) and no more than 1.8 m (6 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating
of 125 or 250 V AC, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

South Korea EK 4

Requirements for all countries 51

Country/region Accredited agency Applicable note number

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and

wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.

3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two­pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.

4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

52 Chapter 10 Power cord set requirements

11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose
of the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at

http://www.hp.com/recycle.

53

Index

A

AC adapter and battery 11
AC adapter, spare part numbers 19
action keys 10

identifying 9
adapter, spare part numbers 19
airplane mode key 10
audio, product description 1
audio-out (headphone)/audio-in

(microphone) jack, identifying 11

B

backups 45
battery

removal 28

spare part number 17, 28
BIOS

determining version 41

downloading an update 42

starting the Setup Utility 41

updating 41
boot order

changing 49
bottom cover

removal 26

spare part number 17

spare part numbers 26
bottom rubber strip, illustrated 18
buttons

left TouchPad 6

power 8

right TouchPad 6

C

caps lock light, identifying 7
chipset, product description 1
components

bottom 12

display 5

rear side 11

top 6
computer

major components 14

specications 50
connector, power 11

D

display assembly, spare part

numbers 15

display panel, product description 1

E

esc key, identifying 9

F

fan

removal 35
spare part number 17, 35

feet

removal 26
spare part number 26

fn key, identifying 9

G

graphics, product description 1

H

heat sink

removal 39
spare part number 16, 39

HP PC Hardware Diagnostics (UEFI)

using 43

HP Recovery Manager

correcting boot problems 49
starting 48

HP Recovery media

creating 45
recovery 48

HP Recovery partition

recovery 48
removing 49

I

internal microphones, identifying 5

J

jacks

audio-out (headphone)/audio-in

(microphone) 11

K

keyboard, product description 2
keys

action 9
airplane mode 10
esc 9
fn 9
Windows 9

L

left speaker

spare part number 17

lights

AC adapter and battery light 11
caps lock 7
mute 7
power 7

locating information

hardware 4
software 4

M

memory module, product

description 1

microphone

product description 1
minimized image recovery 48
minimized image, creating 47
miscellaneous part 19
model name 1
mute light, identifying 7

O

operating system, product

description 2, 3

original system recovery 47

P

pointing device, product

description 2

ports

product description 2

54 Index

USB Type-C power connector and

charging 11

USB Type-C power connector and

Thunderbolt port 11

power adapter, duckhead, spare part

numbers 19
power button, identifying 8
power connector, identifying 11
power cord

set requirements 51
spare part numbers 19

power cord, duckhead, spare part

numbers 20
power lights, identifying 7
power requirements, product

description 2
processor, product description 1
product description

audio 1, 2
chipset 1
display panel 1
graphics 1
internal card expansion 2
keyboard 2
memory module 1
microphone 1
operating system 2, 3
pointing device 2
ports 2
power requirements 2
processors 1
product name 1
security 2
serviceability 3
storage 1
video 1
wireless 2

product name 1

R

recover

options 47

recovery

discs 46, 48
HP Recovery Manager 47
media 48
starting 48
supported discs 46
system 47

USB ash drive 48
using HP Recovery media 46

recovery media

creating 45
creating using HP Recovery

Manager 46

recovery partition

removing 49

removal/replacement

procedures 26

right speaker

spare part number 17

Rubber Kit

components 18

S

Screw Kit, spare part number 20
security, product description 2
service tag 13
serviceability, product description 3
sleeve, spare part number 19
solid-state drive

removal 30
spare part numbers 17, 30

solid-state drive/WLAN module

bracket

removal 30

speaker

spare part numbers 17
Speaker Kit, spare part number 33
speakers

identifying 8

removal 33

spare part number 33
specications 50
storage

product description 1
supported discs, recovery 46
system board

removal 37

spare part numbers 16, 37
system recovery 47
system restore point

creating 46
system restore point, creating 45

T

Thunderbolt

identifying USB Type-C 11
top rubber strip, illustrated 18

TouchPad

buttons 6

TouchPad board

removal 34
spare part number 16, 34

TouchPad board cable, spare part

number 16

TouchPad zone, identifying 6

U

USB Type-C power connector and

charging port, identifying 11

USB Type-C power connector and

Thunderbolt port, identifying 11

USB-C-to-HDMI adapter, spare part

number 19

USB-C-to-RJ45 Gigabit adapter, spare

part number 19

USB-C-to-VGA adapter, spare part

number 19

V

vents, identifying 12
video, product description 1

W

webcam

identifying 5
webcam light, identifying 5
Windows

system restore point 45, 46
Windows key, identifying 9
Windows tools

using 46
wireless, product description 2
WLAN antennas, identifying 5
WLAN board cable, spare part

number 17

WLAN module

removal 31

spare part numbers 17, 31

Index 55