HP Smart Array Installation Manual

AM311A Smart Array P411/256 Controller for HP Integrity Servers Installation Guide

Abstract

This guide includes procedures to install, update, and configure HP Smart Array P411/256 controllers on HP Integrity servers.

HP Part Number: AM311-9000B Published: September 2011 Edition: 2

Legal notice

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

Trademark acknowledgements

Intel® is a trademark of Intel Corporation in the U.S. and other countries. Itanium® is a trademark of Intel Corporation in the U.S. and other countries.

Microsoft® is a U.S. registered trademark of Microsoft Corporation. Windows® is a U.S. registered trademark of Microsoft Corporation

1 Controller overview.....................................................................................5

2 Windows installation..................................................................................6

Installation overview..................................................................................................................6

3 HP-UX installation.......................................................................................8

Installation overview..................................................................................................................8

HP-UX installation prerequisites...................................................................................................9

Downloading software..............................................................................................................9

Installing software...................................................................................................................10

Verifying the installation..........................................................................................................10

4 Installing, verifying, and configuring the controller........................................11

Installing the controller hardware..............................................................................................11

Connecting and verifying external storage devices......................................................................11

Connecting external storage devices.....................................................................................11

Verifying external disk enclosure connections.........................................................................12

Verifying tape device connections........................................................................................13

Verifying and updating controller firmware offline.......................................................................14

Verifying the controller firmware...........................................................................................14

Downloading the firmware update.......................................................................................15

Updating the controller firmware..........................................................................................16

Verifying the firmware update.........................................................................................17

HELP................................................................................................................................18

Error messages..................................................................................................................19

Determining and setting the controller mode...............................................................................19

GET_MODE......................................................................................................................19

SET_MODE.......................................................................................................................20

Verifying and updating enclosure firmware offline.......................................................................21

Verifying the enclosure firmware...........................................................................................21

Downloading the enclosure firmware....................................................................................22

Updating the enclosure firmware..........................................................................................23

Verifying the firmware update.........................................................................................24

HELP ...............................................................................................................................24

Updating tape device firmware.................................................................................................25

Using Option ROM Configuration for Arrays (ORCA)..................................................................25

Accessing ORCA...............................................................................................................25

Creating a logical drive......................................................................................................28

Deleting a logical drive......................................................................................................28

5 Troubleshooting........................................................................................31

Smart Array P411 controller board runtime LEDs..........................................................................31

POST messages......................................................................................................................32

6 Support and other resources......................................................................33

About this document...............................................................................................................33

Intended audience..................................................................................................................33

Typographic conventions.........................................................................................................33

Related information.................................................................................................................33

HP encourages your comments.................................................................................................33

A Electrostatic discharge..............................................................................35

Handling parts.......................................................................................................................35

Grounding.............................................................................................................................35

Contents 3

B Cable kits................................................................................................36

4 Contents

1 Controller overview

324

This chapter provides an overview of the physical characteristics of the HP Smart Array P411/256 Controller.

Figure 1 HP AM311A Smart Array 411 controller components

Connector for SAS miniports 1 and 2, each 4x wide.

Cache module (also known as array accelerator).

Status LEDs (runtime LEDs). To interpret the illumination pattern of these LEDs, see

Table 2 (page 31).

431

(On rear of cache) Connector for the cable to an optional cache battery that upgrades the cache to BBWC.

2 Windows installation

This chapter describes installing Smart Array P411/256 Controllers on HP Integrity servers running Microsoft Windows.

Installation overview

WARNING! The HP AM311A Smart Array P411 controller does not support SATA disks in its initial release with adapter firmware version 3.30. SATA support will be added in a future firmware update.

For the latest information on recommended adapter firmware, see the HP Smart Array RAID Controllers Support Matrix at:

http://www.hp.com/go/smart-array-raid-docs.

NOTE: PCI card hot-plug addition and deletion operations are not supported on this controller; you must install it offline.

To install your Smart Array P411/256 controller, follow these steps:

1. Confirm that the server model, storage enclosure, and operating system are supported with the Smart Array P411/256 controller. Also, determine the required versions for the system firmware, adapter firmware, UEFI driver, and enclosure firmware.

• For information about supported servers, disk enclosures, and firmware versions, see the

HP Smart Array RAID Controllers Support Matrix at: http://www.hp.com/go/smart-array-raid-docs.

• For information about supported tape devices, see the following documents:

◦ The Smart Array P411 QuickSpecs, at:

http://h18004.www1.hp.com/products/quickspecs/13765_div/13765_div.html

◦ The HP StorageWorks Single Point of Connectivity Knowledge (SPOCK) website, at:

http://www.hp.com/storage/spock An HP Passport account is required to access the SPOCK website.

2. Update the system firmware on the server, if necessary. For more information, see the documentation for your server.

3. Back up all server data.

4. Power off the server.

5. Power off any peripheral devices.

6. Unplug the AC power cord from the server.

7. Disconnect any peripheral devices.

8. Install the controller hardware. See “Installing the controller hardware” (page 11).

9. Connect storage devices to the controller. See “Connecting and verifying external storage

devices” (page 11).

NOTE: If you are connecting both disk and tape devices, do not combine them on the same SAS connector. Connect disk devices to one connector, and tape devices to the other.

10. Reconnect the peripheral devices and the AC power supply to the server.

11. Power on the peripheral devices and storage devices.

12. Power on the server.

6 Windows installation

13. Update the controller firmware, if necessary. See “Verifying and updating controller firmware

offline” (page 14).

14. Determine whether the controller is in RAID mode; if not, then set it to RAID mode. See

“Determining and setting the controller mode” (page 19).

15. Update the storage enclosure firmware, if necessary. See “Verifying and updating enclosure

firmware offline” (page 21).

16. (Optional) Set the Smart Array P411/256 as the boot controller. For more information about setting the boot controller, see the server documentation.

17. Configure an array. See “Creating a logical drive” (page 28).

Installation overview 7

3 HP-UX installation

This chapter describes installing Smart Array P411/256 Controllers on HP Integrity servers running HP-UX.

Installation overview

WARNING! The HP AM311A Smart Array P411 controller does not support SATA disks in its initial release with adapter firmware version 3.30. SATA support will be added in a future firmware update.

For the latest information on recommended adapter firmware, see the HP Smart Array RAID Controllers Support Matrix at:

http://www.hp.com/go/smart-array-raid-docs.

NOTE: HP-UX Online Addition, Removal and Deletion (OL*) operations are not supported on this controller; you must install it offline.

To install your Smart Array Series Controller, follow these steps:

1. Plan your storage device configurations.

• For more information on supported RAID levels, see the HP Smart Array SAS Controllers for Integrity Servers Support Guide at:

http://www.hp.com/go/smart-array-raid-docs

• For information about supported servers and disk enclosures, see the HP Smart Array RAID Controllers Support Matrix at:

http://www.hp.com/go/smart-array-raid-docs.

• For information about supported tape devices, see the following documents: ◦ The Smart Array P411 QuickSpecs, at:

http://h18004.www1.hp.com/products/quickspecs/13765_div/13765_div.html

◦ The HP StorageWorks Single Point of Connectivity Knowledge (SPOCK) website, at:

http://www.hp.com/storage/spock An HP Passport account is required to access the SPOCK website.

2. Update the system firmware on the server, if necessary. For more information, see the documentation for your server.

3. Check the installation prerequisites. See “HP-UX installation prerequisites” (page 9).

4. Install the software. See “Downloading software” (page 9) and “Installing software” (page 10).

5. Back up all server data.

6. Power off the server.

7. Power off any peripheral devices.

8. Unplug the AC power cord from the server.

9. Disconnect any peripheral devices.

10. Install the controller hardware. See “Installing the controller hardware” (page 11).

11. Connect storage devices to the controller. See “Connecting and verifying external storage

devices” (page 11).

NOTE: If you are connecting both disk and tape devices, do not combine them on the same SAS connector. Connect disk devices to one connector, and tape devices to the other.

8 HP-UX installation

12. Reconnect the peripheral devices and the AC power supply to the server..

13. Power on the peripheral devices and storage devices.

14. Power on the server.

15. Update the controller firmware, if necessary. See “Verifying and updating controller firmware

offline” (page 14).

16. Determine whether the controller is in HBA mode or RAID mode; if necessary, change the mode to suit your configuration.

• Use RAID mode to take advantage of hardware-based fault-tolerant data storage methods

such as RAID 1, RAID 1+0, or RAID 5. This reduces the amount of available storage space.

• Use HBA mode to access raw disks for increased storage capacity, to allow fault-tolerant

storage to be managed by the enclosure firmware, or to implement software-based RAID

modes using a volume manager. Tape devices are supported in both controller modes. See “Determining and setting the controller mode” (page 19).

17. Verify the enclosure firmware version and upgrade the enclosure firmware if necessary. See

“Verifying and updating enclosure firmware offline” (page 21).

18. Update the storage enclosure firmware, if necessary. See “Verifying and updating enclosure

firmware offline” (page 21).

19. (Optional) Set the Smart Array P411/256 as the boot controller. For more information about setting the boot controller, see the server documentation.

20. Configure an array. See “Creating a logical drive” (page 28).

21. Boot the server to HP-UX.

HP-UX installation prerequisites

Before installing the Smart Array Series Controller, be sure the following hardware and software prerequisites are met:

1. Confirm that your server and HP-UX operating system version are supported by the controller. Use the swlist command to determine the HP-UX version you are using. For example:

# swlist | grep OE HPUX11i-DC-OE B.11.31.1003 HP-UX Data Center Operating Environment

The Smart Array P411 controller requires HP-UX version B.11.31.1003 or later, and RAID-01 (ciss) driver bundle verson B.11.31.1005 or later.

For information about the supported server models and HP-UX versions, see the HP Smart Array RAID Controllers Support Matrix at:

http://www.hp.com/go/smart-array-raid-docs

2. Read the RAID-01 (ciss) HP Smart Array Controller Release Notes for your HP-UX version to check for any known problems, required patches, or other information you need for installation.

3. Make sure you have superuser (root) privileges.

4. Make sure the /usr/sbin, /sbin, and /usr/bin directories are in your PATH statement

by logging in as root and entering the following command: #echo $PATH

Downloading software

The drivers, utilities, and manpages for the Smart Array series controllers are located at the HP Software Depot website. To locate and download the software, follow these steps:

Smart Array P411 controllers require version B.11.31.1005 or later of the ciss driver for HP-UX 11i v3. To download the driver, follow these steps:

HP-UX installation prerequisites 9

1. Go to the HP Software Depot website at: http://software.hp.com.

2. Search for RAID-01.

3. Click Receive for Free.

4. If prompted, sign in with your HP Passport account credentials or create a new account.

5. In the Software Specifications section, select HP-UX 11.31.1005 Itanium (or later).

6. Complete all other required fields, then click Next.

7. Follow the prompts to download the driver bundle and installation instructions.

Installing software

The drivers, utilities, and manpages for the Smart Array Series Controllers are contained in the RAID-01 bundle located in the downloaded depot. See “Downloading software” (page 9). Follow the procedure in the Download/Installation Instructions to verify the download and install the bundle.

Verifying the installation

After the system boots, verify that the installation was successful by following these steps:

1. Enter the swlist command:

# swlist

If the Smart Array Controller is installed correctly, the generated output includes an item similar to the following:

RAID-01 B.11.31.1005 RAID SA; Supptd HW=A7143A/A9890A/A9891A

The version string that appears indicates the version of the RAID-01 bundle installed on your server.

2. Enter the ioscan -kfnd ciss command:

# ioscan -kfnd ciss

If the Smart Array Controller software is installed correctly, the generated output looks similar to this:

# ioscan -kfnd ciss Class I H/W Path Driver S/W State H/W Type Description ========================================================================== ext_bus 5 0/6/0/0/0/0/1/0/0/0 ciss CLAIMED INTERFACE PCIe SAS SmartArray P400 RAID Controller

/dev/ciss5

If the software is not installed correctly, reinstall it using swinstall. See “Installing software”

(page 10).

10 HP-UX installation

4 Installing, verifying, and configuring the controller

Card installation varies by server type and model. The following procedures are a general guideline for installing the card. For more information, see your server documentation.

WARNING! To reduce the risk of personal injury or damage to the equipment, consult the server documentation safety information. Ensure that you are properly grounded before continuing the installation procedure to not damage electronic components from electrostatic discharge (ESD). For more information on ESD safety procedures, see Appendix A (page 35).

Review the installation procedures below before performing any installation.

Installing the controller hardware

WARNING! To reduce the risk of personal injury or damage to the equipment, consult the safety information and user documentation provided with the server before attempting the installation.

Many servers are capable of providing energy levels that are considered hazardous and are intended to be serviced only by qualified personnel who have been trained to deal with these hazards. Do not remove enclosures or attempt to bypass any interlocks that may be provided for the purpose of removing these hazardous conditions.

To install the card, follow these steps:

1. Remove or open the access panel.

WARNING! To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

2. Select an available x8 or larger PCIe slot.

3. Remove the slot cover. Save the retaining screw, if one is present.

4. Install the cache module on the controller: a. Install the cache module in the DIMM socket. b. Verify that the ejector latches on the DIMM socket are firmly closed.

5. Slide the controller board along the slot alignment guide, if one is present, and then press the board firmly into the slot so that the contacts on the board edge are properly seated in the system board connector.

6. Secure the controller board in place with the retaining screw. If the slot alignment guide has a latch (near the rear of the board), close the latch.

7. Close or replace the access panel, then secure it with thumbscrews, if any are present.

CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

Connecting and verifying external storage devices

Follow the procedures in this section to connect and verify external storage devices.

IMPORTANT: SATA disks are not supported when the Smart Array controller is in HBA mode.

Connecting external storage devices

To connect external storage devices, follow these steps:

1. Power off the server, if necessary.

Installing the controller hardware 11

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