HP Scanjet 7500 User Manual

HP Scanjet Enterprise 7500/Flow 7500

User Guide

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Edition 2, 10/2013

Table of contents

1 Scanner overview ........................................................................................................................................... 1

Scanner components ........................................................................................................................... 1

Scanner front panel ............................................................................................................. 1

USB and power connections ............................................................................................... 3

Scanner software ................................................................................................................................. 3

HP Smart Document Scan Software ................................................................................... 3

HP Scanner Tools Utility ...................................................................................................... 5

Power use ............................................................................................................................................ 5

2 Use the scanner .............................................................................................................................................. 7

Load originals ....................................................................................................................................... 7

Use the automatic document feeder (ADF) ......................................................................... 7

Document loading tips ......................................................................................... 7

How to load documents ....................................................................................... 9

Use the scanner glass ....................................................................................................... 10

Scan documents ................................................................................................................................. 11

Tips on scanning ................................................................................................................ 11

Scan from the scanner buttons .......................................................................................... 12

Scan from HP Smart Document Scan Software ................................................................ 12

Scan from ISIS- or TWAIN-compliant scanning software .................................................. 12

3 Useful scanner features ............................................................................................................................... 13

Work with scan profiles ...................................................................................................................... 13

View profiles ...................................................................................................................... 13

Create HP Smart Document Scan Software profiles ......................................................... 14

Create scan profiles that use third-party scanning software .............................................. 15

Import and export HP Smart Document Scan Profiles ...................................................... 15

Scan extra long documents ................................................................................................................ 15

Reduce file size with hardware compression ..................................................................................... 16

Filter out color from a document (color dropout) ................................................................................ 16

Automatically crop scanned image ..................................................................................................... 17

Automatically detect color .................................................................................................................. 17

Misfeed (multipick) detection .............................................................................................................. 18

4 Care and maintenance .................................................................................................................................. 19

HP Scanner Tools Utility Maintenance tab ......................................................................................... 19

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Order maintenance and scanning supplies ........................................................................................ 19

Clean the scanner glass, scanning strip, and automatic document feeder (ADF) duplex

background ......................................................................................................................................... 20

Clean the rollers ................................................................................................................................. 21

Replace the rollers ............................................................................................................................. 23

Replace the separation pad ............................................................................................................... 26

Replace the front panel ...................................................................................................................... 29

5 Troubleshooting ............................................................................................................................................ 33

Scanner errors .................................................................................................................................... 33

Basic troubleshooting tips .................................................................................................................. 34

Scanner installation troubleshooting .................................................................................................. 35

Check the cables ............................................................................................................... 35

Uninstall and then reinstall the HP Scanjet utilities ............................................................ 35

Scanner initialization or hardware problems ...................................................................................... 36

Check the USB connection ................................................................................................ 36

Check that the scanner has power .................................................................................... 37

Reset the scanner .............................................................................................................. 37

The scanner has stopped working correctly ...................................................................... 38

Scanner operation problems .............................................................................................................. 38

Scanner will not turn on ..................................................................................................... 39

Scanner keeps turning off .................................................................................................. 39

The LCD is having display issues or scanner buttons are not working as expected ......... 39

Scanner does not scan right away ..................................................................................... 40

Scanner scans only one side of a two-sided page ............................................................ 40

Scanned pages are missing at the scan destination ......................................................... 40

Scanned image is fuzzy ..................................................................................................... 40

Scanned pages are out of order at the scan destination ................................................... 40

Optimize scanning and task speeds .................................................................................. 41

The scan is completely black or completely white ............................................................. 41

Scanned images are not straight ....................................................................................... 41

Vertical white stripes appear on the printed page .............................................................. 41

Vertical colored stripes appear on the printed page .......................................................... 41

Scan files are too large ...................................................................................................... 42

Scanner buttons are not working correctly ......................................................................................... 42

Scanner paper path problems ............................................................................................................ 43

Paper jamming, skewing, misfeeds, or multiple-page feeds .............................................. 43

Scanning fragile originals ................................................................................................... 43

Paper does not feed from the scanner .............................................................................. 43

Originals are curling up in the scanner output tray. ........................................................... 44

The bottom of the scanned image is cut off ....................................................................... 44

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The scanned images have streaks or scratches ............................................................... 44

An item loaded in the scanner jams repeatedly ................................................................. 44

Clear jams from the scanner paper path ........................................................................... 45

6 Product accessibility and support .............................................................................................................. 47

LCD Reader ....................................................................................................................................... 47

Control of the scanner buttons ........................................................................................................... 47

7 Specifications and warranty ........................................................................................................................ 49

Scanner specifications ....................................................................................................................... 49

Document feeder specifications ......................................................................................................... 49

Environmental specifications .............................................................................................................. 50

Regulatory information ....................................................................................................................... 50

Energy information ............................................................................................................................. 50

Disposal of Waste Equipment by Users in Private Households in the European Union .................... 51

Hewlett-Packard limited warranty statement ...................................................................................... 51

Index ................................................................................................................................................................... 53

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1 Scanner overview

This User Guide covers what you need to know about using your scanner.

Scanner components

●

Scanner software

●

Power use

●

Scanner components

1 Power button

2 Front panel

3 Automatic document feeder (ADF)

4 ADF output tray

5 ADF input tray

6 Document load/detect LED

7 Paper guides

8 Paper stops

Scanner front panel

Use the buttons on the scanner front panel to start a scan and to configure some scanner settings.

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Scanner components

Icon Button name Description

Tools Opens the HP Scanner Tools Utility where you can perform

the following tasks:

Configure the list of profiles on the scanner front panel

●

Create scan profiles that use third-party scanning

●

software

Change the scanner power management settings

●

View information about scanner settings, status, and

●

maintenance

Cancel Cancels a scan in progress.

LCD Displays available scan profiles and status and error

messages.

OK/Select Allows you to scroll the list of scan profiles and view their

details.

●

Press

● Press OK to view scan profile details or return to the list

of profiles when viewing scan profile details.

Scan Simplex Starts a one-sided scan.

and to scroll through profiles.

Scan Duplex Starts a two-sided scan.

Sleep Initiates Sleep Mode. When in Sleep Mode, pressing this

button wakes up the scanner.

Back Returns you to the list of profiles when you are viewing

profile details.

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USB and power connections

Callout Description

1 USB input

2 Power supply input

CAUTION: Use care when tilting the unit and do not allow the automatic document feeder (ADF)

cover to open accidentally.

Scanner software

The scanner comes with an assortment of scanning and document-management programs, including:

HP Smart Document Scan Software

●

HP Scanner Tools Utility

●

HP Smart Document Scan Software

HP Smart Document Scan Software guides you through the scanning process. To open the software, double-click the HP Smart Document Scan Software icon on the desktop. For more information, see the HP Smart Document Scan Software Help.

Main Window

The Main Window is displayed when you open the HP Smart Document Scan software. Use this window to complete the following tasks:

Start a scan: Load the original in the document feeder, select a profile, and then click Scan.

●

The scan will be completed using the settings associated with the selected profile.

Work with profiles: Create and modify profiles to specify the scanner settings and the actions

●

to take on your scanned documents.

Scan Progress Window

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Scanner software

The Scan Progress Window opens when you start a scan. Use this window to complete the following tasks:

View thumbnails of the pages as they are scanned

●

Scan more pages

●

Rescan pages individually

●

Edit pages individually to crop, rotate, and deskew the images.

●

Reorganize or delete pages

●

Complete the scan and process the document

●

For more information, click Help on the HP Smart Document Scan Software menu bar.

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HP Scanner Tools Utility

Use the HP Scanner Tools Utility to configure the list of scan profiles on the scanner front panel, to create scan profiles that use third-party scanning software, to change the scanner's power management settings, and to find information about scanner settings, status, and maintenance.

To open the utility, do one of the following:

Double-click the HP Scanner Tools Utility icon on the desktop.

●

Press the Tools (

Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to 7500, and then

●

click Scanner Tools Utility.

For more information, see the HP Scanner Tools Utility Help.

Power use

By default, the scanner will enter Sleep Mode after 15 minutes of inactivity, and will turn off automatically after two hours of inactivity to conserve power. 'To change the default settings or disable these modes, complete these steps.

) button on the scanner front panel.

1. Press the Tools (

) button to start the HP Scanner Tools Utility.

2. Click the Settings tab, and then select the appropriate Sleep Mode and Auto-Off settings.

● To specify the period of inactivity after which the scanner goes into Sleep Mode, select 15

minutes or Never from the Sleep: Put the scanner to sleep after: drop-down list.

To specify the period of inactivity after which the scanner automatically turns off, select the

●

appropriate value from the Auto-Off: Turn off the scanner after: drop-down list.

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Power use

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2 Use the scanner

The following topics describe the HP Scanjet 7500/Flow 7500 scanner as well as how to scan originals.

Load originals

●

Scan documents

●

Load originals

You can load originals into your scanner using one of the following methods:

Use the automatic document feeder (ADF)

●

Use the scanner glass

●

Use the automatic document feeder (ADF)

For helpful information on loading your documents properly, refer to the following topics.

Document loading tips

●

How to load documents

●

Document loading tips

The maximum capacity of the document feeder and output tray varies by paper size and weight.

●

For 75 g/m maximum capacity is 100 sheets. For heavier paper, the maximum capacity is less.

● The automatic document feeder (ADF) supports the following paper types.

Width Length Weight (or

Standard stock (single page) 68-216 mm (2.7-8.5

Standard stock (multiple pages) 68-216 mm (2.7-8.5

In the scanning software, always specify the following items:

●

◦

Scanning the following types of documents with the ADF might result in paper jams or damage

●

to the documents. To scan these documents, use the scanner glass instead of the ADF.

(20 lb) paper (the standard weight for most printer and photocopier paper), the

Set the page size to match the width and length of the paper that you are scanning.

Select a profile whose page loading selection matches the edge you are feeding first.

in)

148-864 mm (5.8-34 in)

148-356 mm ( 5.8-14 in)

thickness)

49-120 g/m lbs)

(13-32

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Load originals

Wrinkled or creased documents Curled documents

Torn documents Documents with paper clips or

staples

Carbon paper Coated paper

Extremely thin, translucent paper Paper with adhesive notes or flags

attached

Photos Overhead transparencies

Papers that are stuck together Paper with wet substances such as

glue or correction fluid

Smooth out any folds or curls in your documents before placing them into the feeder. If the

●

leading edge of a document is curled or folded, it may cause a paper jam.

When loading paper that is smaller than 148 mm (5.8 in) in width, place the long edge of the

●

page parallel to the paper guides.

To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper),

●

place the document face down on the scanner glass.

Make sure that the hatch on the document feeder is securely latched. To properly close the

●

hatch, press until you hear a click.

Adjust the paper guides to the width of the documents. Make sure that the paper guides touch

●

the edges of the original. If there is any clearance between the paper guides and the edges of the documents, the scanned image might be skewed.

When placing a stack of documents into the feeder, gently set the stack in the document feeder.

●

Do not drop the stack into the feeder.

TIP: The document load/detect LED on the clear portion of the document feeder input tray is

on when documents are positioned correctly.

To prevent skewing, always load stacks of documents of the same dimensions. However, if you

●

must load stacks of mixed document sizes, center all documents in the stack by width before inserting them in the document feeder.

Clean the scanning rollers if the rollers are visibly dirty or after scanning a document that has

●

pencil writing on it.

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How to load documents

1. Adjust the paper guides to the width of the documents. Take care not to overtighten the guides,

which can restrict paper feeding.

When scanning small originals such as checks, it is especially important that the paper guides fit snugly against the edges of the original.

2. Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge

that will be pointing into the feeder in one direction, and then fan that same edge in the opposite direction.

3. Align the edges of the documents by tapping the bottom of the stack against the table top.

Rotate the stack 90 degrees and repeat.

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Load originals

4. Gently set the stack in the document feeder. Load the pages face up with the top of the pages

pointing into the feeder.

For best results, do not drop the stack into the feeder and do not tap the top edge of the stack after you have placed it in the document feeder.

TIP: Avoid feeding a document with a leading edge that has been folded or frayed. When you

begin scanning, select a profile whose page loading selection matches the edge you are feeding first to ensure that the scan reflects the orientation of the original document.

5. Verify that the paper guides are aligned with the edges of the stack.

Use the scanner glass

Place items that do not meet the specifications for the automatic document feeder (ADF) directly onto the scanner glass.

Minimum size: No minimum size

Maximum size: 216 x 356 mm (8.5 x 14 in)

NOTE: Not all the length of the scanner glass is in the active imaging area, so make sure to position

your originals as indicated by the reference mark on the edge of the scanner glass.

Place the original face down on the scanner glass, as indicated by the reference mark. For landscape pages, place the page face down with the top of the page pointing toward the back of the scanner.

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TIP: To scan multiple pictures at the same time, arrange the pictures that you want to scan on the

scanner glass with at least 6 mm (0.25 in) of space between items.

Scan documents

The following topics describe how to scan originals using the scanner and the scanner software.

Tips on scanning

●

Scan from the scanner buttons

●

Scan from HP Smart Document Scan Software

●

Scan from ISIS- or TWAIN-compliant scanning software

●

Tips on scanning

If the scanner LCD does not display any scan profiles, open the HP Scanner Tools Utility to load

●

the profiles onto the scanner.

To reduce paper jams, use scan settings that specify the actual dimensions of the pages that

●

you are scanning.

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To cancel a scan, press the Cancel (

●

If you press Scan Duplex (

●

document feeder (ADF), the scanner processes both sides of the original regardless of the scan profile setting. If you press Scan Simplex ( original when scanning from the ADF or the face down side when scanning from the scanner glass.

) and the selected profile is configured to use the automatic

) button.

), the scanner processes the face up side of the

Scan documents

NOTE: If the selected scan profile is configured to use the scanner glass (rather than the

ADF), the scanner processes only one side of the original regardless of the scan button ( you press.

You can create scan profiles that use third-party scanning software. For more information, see

●

the HP Scanner Tools Utility Help.

Scan from the scanner buttons

To scan using the scanner buttons, follow these steps:

1. Load the originals.

or )

Use

TIP: Pressing OK displays the scan profile's file type, color mode, and resolution. To return to

the profiles list, press the Back (

3. Press either Scan Simplex ( ) for one-sided scans or Scan Duplex ( ) for two-sided scans.

and to select the scan profile you want.

) button.

Scan from HP Smart Document Scan Software

You can start a scan from the HP Smart Document Scan Software.

1. Do one of the following:

Double-click the HP Smart Document Scan Software icon on the computer desktop.

●

Click Start, point to Programs or All Programs, point to HP, and then click HP Smart

●

Document Scan Software.

2. Select a profile, and then click Scan.

TIP: A description of the selected profile is displayed below the list.

3. Click Done to process the scan and send it to the destination defined in the scan profile.

For more information, see the HP Smart Document Scan Software Help.

Scan from ISIS- or TWAIN-compliant scanning software

You can scan an image or document directly into a software program if the program is ISIS- or TWAIN-compliant. Generally, the program is compliant if it has a menu option such as Acquire, Scan, Import New Object, or Insert. If you are unsure whether the program is compliant or what the option is, see the documentation for that program.

1. Start the scanning software, and then select the ISIS or TWAIN data source.

2. Select the settings that are appropriate for the documents that you are scanning.

3. Carry out the appropriate actions to complete the scan.

For more information, see the online help for the scanning software.

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3 Useful scanner features

Experienced document management professionals might be interested in the following scan features. These features are available from any document TWAIN or ISIS application that allows you to modify the scan settings in its user interface.

Work with scan profiles

●

Scan extra long documents

●

Reduce file size with hardware compression

●

Filter out color from a document (color dropout)

●

Automatically crop scanned image

●

Automatically detect color

●

Misfeed (multipick) detection

●

Work with scan profiles

Scan profiles provide a fast, efficient way to select the settings for frequently-performed scanning tasks.

You can use the HP Smart Document Scan Software to set up and modify profiles. These

●

profiles will populate the scanner LCD profile list.

You can use the HP Scanner Tools Utility to create profiles associated with ISIS- or TWAIN-

●

compliant third-party applications. These profiles will populate the scanner LCD profile list.

You can use the TWAIN and ISIS interfaces to create profiles for use with third-party software

●

applications. These profiles do not appear on the scanner LCD profile list.

View profiles

To view the existing HP Smart Document Scan Software profiles, follow these steps:

1. Click Start, point to Programs or All Programs, point to HP, point to HP Smart Document

Scan, and then click HP Smart Document Scan Software.

2. View the list of profiles.

To view all existing scan profiles, follow these steps:

1. Turn on the scanner and start the HP Scanner Tools Utility.

2. Click the Profiles tab.

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Work with scan profiles

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