HP ProBook 640 G1, ProBook 645 G1, ProBook 650 G1, ProBook 655 G1s Maintenance and Service Guide

HP ProBook 640 G1 Notebook PC HP ProBook 645 G1 Notebook PC HP ProBook 650 G1 Notebook PC HP ProBook 655 G1 Notebook PC

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS Sound is a trademark of DTS, Inc. © DTS, Inc. All Rights Reserved. Intel, Celeron, and Core are U.S. registered trademarks of Intel Corporation. AMD is a trademark of Advanced Micro Devices, Inc. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Third Edition: October 2015

Second Edition: April 2015

First Edition: November 2013

Document Part number: 728342-003

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 10 or Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 10 or Windows 8 functionality. See http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place

the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 9

Display ................................................................................................................................................................... 9

Buttons and fingerprint reader (select models only) ......................................................................................... 11

Keys ...................................................................................................................................................................... 13

Lights ................................................................................................................................................................... 15

TouchPad ............................................................................................................................................................. 17

Front ..................................................................................................................................................................... 18

Left side ............................................................................................................................................................... 19

Right side ............................................................................................................................................................. 21

Rear (select models only) .................................................................................................................................... 22

Bottom ................................................................................................................................................................. 23

3 Illustrated parts catalog .............................................................................................................................. 25

Service tag ........................................................................................................................................................... 25

Computer major components ............................................................................................................................. 27

Display assembly subcomponents ..................................................................................................................... 43

Cables ................................................................................................................................................................... 45

Plastics Kit ........................................................................................................................................................... 46

Mass storage devices .......................................................................................................................................... 47

Miscellaneous parts ............................................................................................................................................. 49

4 Removal and replacement procedures preliminary requirements .................................................................... 51

Tools required ...................................................................................................................................................... 51

Service considerations ........................................................................................................................................ 51

Plastic parts ....................................................................................................................................... 51

Cables and connectors ...................................................................................................................... 52

Drive handling ................................................................................................................................... 52

Grounding guidelines ........................................................................................................................................... 52

Electrostatic discharge damage ....................................................................................................... 52

Packaging and transporting guidelines ......................................................................... 54

Workstation guidelines ................................................................................ 54

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 56

Component replacement procedures ................................................................................................................. 56

Battery ............................................................................................................................................... 56

Service cover ..................................................................................................................................... 57

Hard drive .......................................................................................................................................... 58

Modem module (select models only) ............................................................................................... 61

Primary memory module .................................................................................................................. 62

Expansion memory module .............................................................................................................. 64

WWAN module (select models only) ................................................................................................. 65

WLAN module .................................................................................................................................... 67

Optical drive ...................................................................................................................................... 69

Solid-state drive ................................................................................................................................ 70

Keyboard ........................................................................................................................................... 72

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 79

Fan and heat sink assembly ................................................................................................................................ 79

Base enclosure ..................................................................................................................................................... 82

USB board ............................................................................................................................................................ 85

Power button board ............................................................................................................................................. 86

Fingerprint reader board ..................................................................................................................................... 87

Smart card reader ................................................................................................................................................ 88

System board ....................................................................................................................................................... 89

Speakers .............................................................................................................................................................. 95

Function button board ......................................................................................................................................... 96

Processor ............................................................................................................................................................. 98

TouchPad ........................................................................................................................................................... 100

Power connector cable ...................................................................................................................................... 101

RTC battery ........................................................................................................................................................ 103

Display assembly ............................................................................................................................................... 104

7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ....................................................................... 109

Using Computer Setup ....................................................................................................................................... 109

Starting Computer Setup ................................................................................................................ 109

Navigating and selecting in Computer Setup ................................................................................. 110

Restoring factory settings in Computer Setup ............................................................................... 110

Updating the BIOS ........................................................................................................................... 111

Determining the BIOS ................................................................................................... 111

Downloading a BIOS update ......................................................................................... 111

Changing the boot order using the f9 prompt ................................................................................ 112

TPM BIOS settings (select products only) ......................................................................................................... 113

Using HP Sure Start (select products only) ....................................................................................................... 113

8 Using HP PC Hardware Diagnostics (UEFI) – Windows 10 ................................................................................ 114

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 115

9 Computer Setup ......................................................................................................................................... 116

Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics ................................................... 116

Using Computer Setup .................................................................................................................... 116

Starting Computer Setup .............................................................................................. 116

Navigating and selecting in Computer Setup ............................................................... 116

Restoring default settings in Computer Setup ............................................................ 117

Updating the BIOS ......................................................................................................... 117

Determining the BIOS version .................................................................... 117

Downloading a BIOS update ....................................................................... 118

Using MultiBoot ............................................................................................................................... 119

About the boot device order ......................................................................................... 119

Choosing MultiBoot preferences .................................................................................. 119

Setting a new boot order in Computer Setup ............................................ 119

Dynamically choosing a boot device using the f9 prompt ........................ 120

Setting a MultiBoot Express prompt .......................................................... 120

Entering MultiBoot Express preferences ................................................... 120

Using HP PC Hardware Diagnostics (UEFI) (select models only) .................................................... 120

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 121

Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) .......................... 121

Using Computer Setup .................................................................................................................... 121

Starting Computer Setup .............................................................................................. 121

Navigating and selecting in Computer Setup ............................................................... 121

Restoring factory settings in Computer Setup ............................................................ 122

Updating the BIOS ......................................................................................................... 123

Determining the BIOS version .................................................................... 123

Downloading a BIOS update ....................................................................... 123

Using MultiBoot ............................................................................................................................... 124

About the boot device order ......................................................................................... 124

Choosing MultiBoot preferences .................................................................................. 124

Setting a new boot order in Computer Setup ............................................ 124

Dynamically choosing a boot device using the f9 prompt ........................ 125

Setting a MultiBoot Express prompt .......................................................... 125

Entering MultiBoot Express preferences ................................................... 125

Using HP PC Hardware Diagnostics (UEFI) (select models only) .................................................... 127

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 127

vii

10 Specifications .......................................................................................................................................... 128

Computer specifications .................................................................................................................................... 128

Hard drive specifications ................................................................................................................................... 128

Hard drive specifications (continued) ............................................................................................................... 129

11 Backup and recovery – Windows 10 ........................................................................................................... 131

Creating recovery media and backups .............................................................................................................. 131

Creating HP Recovery media (select products only) ...................................................................... 132

Using Windows Tools ........................................................................................................................................ 133

Restore and recovery ........................................................................................................................................ 133

Recovering using HP Recovery Manager ........................................................................................ 134

What you need to know before you get started .......................................................... 134

Using the HP Recovery partition (select products only) .............................................. 135

Using HP Recovery media to recover ........................................................................... 135

Changing the computer boot order .............................................................................. 136

Removing the HP Recovery partition (select products only) ....................................... 136

12 Backup and recovery ................................................................................................................................ 137

Windows 8 ......................................................................................................................................................... 137

Backing up your information .......................................................................................................... 137

Performing a system recovery ....................................................................................................... 137

Using the Windows recovery tools ............................................................................... 137

Using f11 recovery tools .............................................................................................. 138

Using Windows operating system media (purchased separately) .............................. 139

Using Windows Refresh or Windows Reset .................................................................. 140

Using HP Software Setup .............................................................................................. 140

Windows 7 ......................................................................................................................................................... 141

Creating recovery media and backups ........................................................................................... 141

Guidelines ..................................................................................................................... 141

Creating recovery media with HP Recovery Disc Creator (select models only) .......... 141

Creating recovery media ............................................................................ 142

Backing up your information ........................................................................................ 142

Performing a system recovery ....................................................................................................... 143

Using the Windows recovery tools ............................................................................... 144

Using f11 recovery tools (select models only) ............................................................ 144

Using Windows 7 operating system media .................................................................. 145

SUSE Linux - Backup and recovery .................................................................................................................... 146

Creating backups ............................................................................................................................. 146

Backing up your information .......................................................................................................... 146

Performing a system recovery ....................................................................................................... 147

viii

Remove everything and reinstall SLED .......................................................................................... 147

13 Statement of Volatility ............................................................................................................................ 149

Non-volatile memory usage ............................................................................................................................. 150

Questions and answers ..................................................................................................................................... 152

14 Power cord set requirements .................................................................................................................... 154

Requirements for all countries ......................................................................................................................... 154

Requirements for specific countries and regions ............................................................................................. 154

15 Recycling ................................................................................................................................................ 156

Index ........................................................................................................................................................... 157

1 Product description

Category Description

Product Name HP ProBook 640 G1 Notebook PC

HP ProBook 645 G1 Notebook PC

HP ProBook 650 G1 Notebook PC

HP ProBook 655 G1 Notebook PC

Processors

●

Intel™ Core® i7-4802MQ 2.70-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core, 47 W)

●

Intel Core i7-4712MQ 2.30-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core, 37 W)

●

Intel Core i7-4702MQ 2.20-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core, 37 W)

●

Intel Core i7-4610M 3.0-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB, 4.0MB L3 cache, dual core, 37 W)

●

Intel Dual Core i7-4600M 2.90-GHz processor (up to 3.6-GHz), 4.0-MB, (1600-MHz FSB,

4.0-MB L3 cache, 37W)

●

Intel Core i5-4340M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz FSB, 3.0MB L3 cache, dual core, 37 W)

●

Intel Dual Core i5-4330M 2.80-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)

●

Intel Dual Core i5-4300M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)

●

Intel Core i5-4310M 2.70-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB, 3.0MB L3 cache, dual core, 37 W)

●

Intel Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 3.0MB L3 cache, dual core, 37 W)

●

Intel Dual Core i5-4200M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)

●

Intel Core i3-4110M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 37 W)

●

Intel Dual Core i3-4100M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)

●

Intel Dual Core i3-4000M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)

●

Intel Celeron® 2950M 2.00-GHz processor (2.0-MB L3 cache, dual core, 37 W)

●

AMD® Quad Core A10-5750M with Radeon HD 8650G Graphics (3.5 GHz/2.5 GHz; 4.0-MB L2 cache, 35W)

●

AMD Quad Core A10-4600M with Radeon HD 7660G Graphics (3.2 GHz/2.3 GHz; 4.0-MB L2 cache, 35W)

●

AMD Quad Core A8-5550M with Radeon HD 8550G Graphics (3.1 GHz/2.1 GHz; 4.0-MB L2 cache, 35W)

●

AMD Quad Core A8-4500M with Radeon HD 7640G Graphics (2.8 GHz/1.9 GHz; 4.0-MB L2 cache, 35W)

●

AMD Quad Core A6-5350M with Radeon HD 8450G Graphics (3.5 GHz/2.9 GHz; 4.0-MB L2 cache, 35W)

Category Description

Processors (continued)

Chipset Mobile Intel QM87

Fusion Controller Hub AMD A76M Fusion Controller Hub (FCH)

Graphics Switchable graphics:

Panel

●

AMD Quad Core A6-4400M with Radeon HD 7520G Graphics (3.2 GHz/2.7 GHz; 4.0-MB L2 cache, 35W)

●

AMD Quad Core A4-5150M with Radeon HD 8350G Graphics (3.3 GHz/2.7 GHz; 4.0-MB L2 cache, 35W)

●

AMD Quad Core A4-4300M with Radeon HD 7420G Graphics (3.0 GHz/2.5 GHz; 4.0-MB L2 cache, 35W)

Mobile Intel HM87

●

Intel HD Graphics 4600 with shared video memory

●

AMD Radeon HD 8750M

Support for hybrid (switchable) graphics

Frame buffer width 128-bit

Support dual-display ports through the dock

Support for up to 4 total displays with discrete configurations (through Advanced Docking Station)

Support AMD Eyefinity Technology (with AMD Discrete graphics)

●

14.0-in. full high-definition (FHD) AG UWA, SVA (1920×1080 resolution, 300 nits, 72% CG, 1.3-mm + PSR slim design eDP panel) with camera and WWAN

●

14.0-in. full high-definition (FHD) AG UWA, SVA (1920×1080 resolution, 300 nits, 72% CG, 1.3-mm + PSR slim design eDP panel) with WWAN

●

14.0-in. full high-definition (FHD) AG UWA, SVA (1920×1080 resolution, 300 nits, 72% CG, 1.3-mm + PSR slim design eDP panel) with WWAN

●

14.0-in. full high-definition (FHD) AG UWA, SVA (1920×1080 resolution, 300 nits, 72% CG, 1.3-mm + PSR slim design eDP panel)

●

14.0-in. HD AG SVA (1600×1900 resolution, 250 nits, 45% CG, 1.2-mm flat design eDP panel) with camera and WWAN

●

14.0-in. HD AG SVA (1600×1900 resolution, 250 nits, 45% CG, 1.2-mm flat design eDP panel) with WWAN

●

14.0-in. HD AG SVA (1600×1900 resolution, 250 nits, 45% CG, 1.2-mm flat design eDP panel) with camera

●

14.0-in. HD AG SVA (1600×1900 resolution, 250 nits, 45% CG, 1.2-mm flat design eDP panel)

●

14.0-in. HD AG SVA (1366×768 resolution, 200 nits, 45% CG, 1.2-mm flat design eDP panel) with camera and WWAN

●

14.0-in. HD AG SVA (1366×768 resolution, 200 nits, 45% CG, 1.2-mm flat design eDP panel) with WWAN

●

14.0-in. HD AG SVA (1366×768 resolution, 200 nits, 45% CG, 1.2-mm flat design eDP panel) with camera

●

14.0-in. HD AG SVA (1366×768 resolution, 200 nits, 45% CG, 1.2-mm flat design eDP panel)

●

15.6-in., full high-definition (FHD), AntiGlare (AG) SVA (1920×1080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP panel) with camera and WWAN

2 Chapter 1 Product description

Category Description

Panel (continued)

Memory Two customer-accessible/upgradable memory module slots

●

15.6-in. FHD AG SVA (1920×1080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP panel) with WWAN

●

15.6-in. FHD AG SVA (1920×1080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP panel) with camera

●

15.6-in. FHD AG SVA (1920×1080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP panel)

●

15.6-in. (1366×768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel) with camera and WWAN

●

15.6-in. (1366×768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel) with WWAN

●

15.6-in. (1366×768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel) with camera

●

15.6-in. HD AG SVA (1366×768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel)

All panels are 16:9 aspect ratio

Support for DDR3L 1600-MHz PC3-12800 dual channel memory

Support for 16384-MB of system RAM in the following configurations:

●

16384-MB total system memory (8192-MB×2 or 4096-MB×4)

●

12288-MB Total system semory (8192-MB + 4096-MB)

●

8192-MB total system memory (8192-MB or 4096-MB×2)

●

8192-MB total system memory (8192-MB×1)

●

6144-MB Total system memory (4096-MB + 2048-MB)

●

4096-MB total system memory (4096-MB×1)

●

2048-MB total system memory (2048-MB×1)

Flash cache 32-GB MLC SATA-3 module (Intel Smart Response Technology (SRT)

Dedicated MiniCard slot

Support for no flash cache option

Fast Flash Standby not supported

Not available on computer models equipped with WWAN capability, a solid-state drive (SSD), or a self-encrypted drive (SED)

Not available on computer models equipped with the Linux operating system

MiniCard solid-state drive 256-GB SATA-3 solid-state drive

180-GB SATA-3 solid-state drive

128-GB mSATA solid-state drive

solid-state drive is set as primary storage if selected; hard drive becomes secondary storage

Hard drive Support for 6.35-cm (2.5-in.) hard drives in 7.0-mm (.28-in.) and 9.5-mm (.37-in.) thickness

Support for Serial ATA

Support for 3D DriveGuard hard drive protection

Support toolless removal

Category Description

Hard drive (continued) Support for the following hard drives:

●

1-TB, 5400-rpm, 9.5-mm

●

750-GB, 7200-rpm, 7.0-mm

●

500-GB, 7200-rpm, 7.0-mm

●

500-GB, 5400-rpm, 7.0-mm, FIPS (not available on computer models equipped with the Windows 8, Windows 7, or Windows 8 downgrade operating systems)

●

500-GB, 7200-rpm, 7.0-mm, self-encrypting drive (not available on computer models equipped with the Windows 8, Windows 7, or Windows 8 downgrade operating systems)

●

320-GB, 7200-rpm, 7.0-mm

Support for the following 6.35-cm (2.5-in.) solid-state drives:

●

256-GB SATA-3 self-encrypting solid-state drive (not available on computer models equipped with the Windows 8, Windows 7, or Windows 8 downgrade operating systems)

●

180-GB SATA-3 solid-state drive

●

128-GB SATA-3 solid-state drive

Upgrade drive Support for the following 9.5-mm (.37-in.) , SATA optical drives:

●

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive

●

DVD±RW SuperMulti Double-Layer Drive

●

DVD-ROM Drive

Support for 6.35-cm (2.5-in.) 750-GB, 7200-rpm SATA hard drive in 7.0-mm (.28-in.) and 9.5mm (.37-in.) thicknesses

Support for the following 6.35-cm (2.5-in.) SATA III solid-state drives:

●

512-GB solid-state drive

●

256-GB SED solid-state drive (not available on computer models equipped with the Windows 8, Windows 7, or Windows 8 downgrade operating systems)

Supports for no Upgrade drive option (bezel)

Audio and video Stereo speakers

Ethernet Intel I218-LM 10/100/1000 Ethernet, with Intel I218-LM Gigabit Network Connection (select

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

4 Chapter 1 Product description

Dual array microphone (select models only)

HD Audio with DTS Studio sound

DTS sound+

Integrated HD 720p webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second)

Support for no webcam option

models only)

Realtek RTL8151GH-CG 10/100/1000 Ethernet (select models only)

Support for Power Optimizer

Intel Stable Image Platform Program (SIPP)

Two WLAN antennas built into display assembly

Support for the following WLAN formats:

Category Description

Wireless (continued)

Integrated wireless wide area network (WWAN) options by way of wireless module (select

External media cards Digital Media Reader Slot with push-push technology. Reads data from and writes data to

Ports

●

Intel 802.11 a/b/g/n 2×2 + BT 4.0 Combo Adapter

●

Intel 802.11 2×2 AC + BT 4.0 Combo Adapter

●

Intel 802.11 2×2 a/b/g/n + BT 4.0 Combo Adapter

●

Intel 802.11 2×2 a/b/g/n

●

Broadcom 802.11 a/b/g/n 2×2 + BT 4.0 LE PCIe+USB HMC WW Combo Adapter

●

Atheros 802.11 b/g/n 1×1 + BT 4.0 Combo Adapter

●

Atheros 802.11 b/g/n 1×1

models only)

Two WWAN antennas built into display assembly

Security provided by subscriber identify module (SIM), slot located in battery bay

Support for the following WWAN formats:

●

HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module

●

HP lt4112 LTE/HSPA+ Mobile Broadband Module

●

HP hs3110 HSPA+ Mobile Broadband Module

digital memory cards such as Secure Digital (SD).

●

AC adapter, HP Smart

●

Audio-in. (mono microphone)/audio-out (stereo headphone) combo jack

●

Battery (secondary)

●

DisplayPort 1.2

●

Docking

●

RJ-45 (Ethernet)

●

USB 3.0 (3 or 4)

●

USB 3.0 charging (1)

●

VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs. standard aspect video

Keyboard/pointing devices Full-size, spill-resistant keyboard with drain and numeric keypad

Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinchzoom as default

Support for Windows 8 dual-point (pointing stick with 3 pointing stick buttons plus TouchPad with 3 TouchPad buttons)

DuraKeys

Spill Resistant with drain

TouchPad requirements:

●

On/off button

●

Support for 2-way scroll

●

Taps enabled by default

Category Description

Keyboard/pointing devices

(continued)

Power requirements Support for the following AC adapters:

Security Support security lock

Operating system Preinstalled:

●

Gestures enabled by default:

◦

2-finger scrolling

◦

2-finger zoom (pinch)

●

90-W, HP Smart Adapter

●

65-W, HP Smart Adapter

Support for the following batteries

●

9-cell cylindrical 100-WHr, 3.0-Ah, Li-ion battery

●

6-cell cylindrical 55-WHr, 2.8-Ah, Li-ion battery

●

6-cell cylindrical 55-WHr, 2.55-Ah, Li-ion battery

●

3-cell cylindrical 33-WHr, 2.0-Ah, Li-ion battery

Trusted platform module (TPM) 1.2 (Infineon; soldered down) and TPM Enhanced Drive Lock (For the People's Republic of China and Asia Pacific countries and regions, disabled but available)

Fingerprint reader (select models only)

Integrated smart card reader

●

Windows 10 Home 64-bit

●

Windows 10 Home 64-bit High-end

●

Windows 10 Home 64-bit Chinese Market

●

Windows 10 Home 64-bit Chinese Market (CPPP)

●

Windows 10 Home 64-bit Chinese Market High-end

●

Windows 10 Home 64-bit Single Language

●

Windows 10 Home 64-bit Single Language High-end

●

Windows 10 Home 64-bit StF MSNA for Higher Education

●

Windows 10 Professional 64-bit

●

Windows 10 Professional 64-bit – StF MSNA Emerging Markets

●

Windows 10 Professional 64-bit Downgrade to Windows 7 64-bit

●

Windows 10 Professional 64-bit Downgrade to Windows 7 64-bit StF MSNA Emerging Markets

●

Windows 10 Professional 64-bit Downgrade to Windows 7 32-bit

●

Windows 10 Professional 64-bit Downgrade to Windows 7 32-bit StF MSNA Emerging Markets

●

Windows 8.1 Professional 64-bit

●

Windows 8.1 Professional 64-bit (MSNA)

●

Win 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit Image

●

Win 8.1 Professional 64-bit DPK with Windows 7 Professional 32-bit Image

6 Chapter 1 Product description

Category Description

Operating system (continued) Preinstalled:

●

Windows 8.1 Chinese Market 64-bit

●

Windows 8.1 Emerging Market 64-bit

●

Windows 8.1 Multi-Language 64-bit

●

Windows 8 Professional 64-bit

●

Windows 8 Multi-Language 64-bit

●

Windows 8 Emerging Market 64-bit

●

Windows 8 CH 64-bit (available only in the People's Republic of China with Hardware Kit)

●

Windows 8 Professional 64-bit DPK with Windows 7 Professional 64-bit Image (not supported in the People's Republic of China)

●

Windows 7 Professional 64-bit

●

Windows 7 Professional 64-bit MSNA

●

Windows 7 Professional 32-bit

●

Windows 7 Professional 32-bit MSNA

●

Windows 7 Home Premium 64-bit

●

Windows 7 Home Premium 32-bit

●

Windows 7 Basic 32-bit

●

FreeDOS 2.0

●

SuSE Linux Enterprise (SLED 11) Service Pack 2, 64-bit (not available on computer models equipped with WWAN capability or Blu-ray ROM DVD±RW SuperMulti DoubleLayer Drive

Restore media:

●

DRDVD Windows 10 (available with any Windows 10 operating system, required with any Windows 10 downgrade operating system)

●

DRDVD Windows 8.1 (available with any Windows 8 localization, required for any Windows 8.1 Professional downgrade operating system)

●

DRDVD Windows 8 (available with any Windows 8 localization, required for any Windows 8 Professional downgrade operating system)

●

DRDVD Windows 7 (available with any Windows 8 or Windows 7 Professional downgrade loc)

●

SRDVD SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit (available with FreeDOS and SuSE Linux)

Restore media-OSDVD:

●

Windows 10 Professional 64-bit (available only and required with Windows 10 downgrade operating system except in Asia and the People's Republic of China)

●

Windows 8.1 64-bit (available only and required with Windows 8 Downgrade OS except ASIA and the People's Republic of China)

●

Windows 8 64-bit (for service only)

●

Windows 8 Country-Specific 64-bit (for service only)

●

Windows 8 Emerging Market 64-bit (for service only)

Category Description

Operating system (continued) Restore media-OSDVD:

●

Windows 8 Professional 64-bit (available only and required with Windows 8 downgrade operating systems)

●

Windows 7 Professional 64 -bit (available with any Windows 8 Professional or Windows 7 Professional downgrade loc, not available in the People's Republic of China)

Certified:

●

Microsoft WHQL

●

SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit

Web-only support:

●

Windows 10 Enterprise 64-bit

●

Windows 8.1 Professional 64-bit

●

Windows 8.1 Enterprise 64-bit

●

Windows 8.1 Multi-Language 64-bit

●

Windows 8.1 Emerging Market 64-bit

●

Windows 8.1 Chinese Market 64-bit

●

Windows 8 Enterprise 64-bit

●

Windows 7 Ultimate 64-bit

●

Windows 7 Ultimate 32-bit

●

Windows 7 Enterprise 64-bit

●

Windows 7 Enterprise 32-bit

●

Windows 7 Professional 32-bit

●

Windows 7 Basic 64-bit

●

Windows 7 Basic 32-bit

Serviceability End user replaceable parts:

8 Chapter 1 Product description

●

AC adapter

●

Battery (system)

●

Hard drive

●

Keyboard

●

Memory modules (2, one primary and one expansion)

●

Optical drive

●

solid-state drive

●

WLAN module

●

WWAN module

2 External component identification

Display

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local

area networks (WLAN).

(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide

area networks (WWAN).

(3) Internal microphones (2) Record sound.

(4) Webcam light On: The webcam is in use.

(5) Webcam Records video and captures still photographs.

For information on using the webcam:

●

Windows 10 – Type camera in the taskbar search box, and then select Camera.

●

Windows 8 – Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

●

Windows 7 – Select Start > All Programs > Communication and Chat > HP WebCam.

Display 9

Component Description

(6) Internal display switch Turns off the display or initiates Sleep if the display is closed while

the power is on.

NOTE: The display switch is not visible on the outside of the

computer.

NOTE: The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around

the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this document:

Windows 10:

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Windows 8 or Windows 7:

▲

Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

10 Chapter 2 External component identification

Buttons and fingerprint reader (select models only)

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1) Power button

(2) Speakers (2) Produce sound.

●

When the computer is off, press the button to turn on the computer.

●

When the computer is on, press the button briefly to initiate Sleep.

●

When the computer is in the Sleep state, press the button briefly to exit Sleep.

●

When the computer is in Hibernation, press the button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

To learn more about your power settings:

Windows 10: Type power in the taskbar search box, and then select Power and sleep settings.

– or –

Right-click the Start button, and then select Power Options.

Windows 8: See your power options. From the Start screen, type

power, select Settings, and then select Power Options.

Windows 7: See your power options. Select Start > Control Panel > System and Settings > Power Options.

Buttons and fingerprint reader (select models only) 11

Component Description

(3) Wireless button Turns the wireless feature on or off but does not establish a

wireless connection.

(4) Volume mute button Mutes and restores speaker sound.

(5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password

logon.

12 Chapter 2 External component identification

Keys

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with a function key, the num lk key, the esc key, or the b key.

(3) Windows button Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows button again will return you to

the previous screen.

(4) Function keys Execute frequently used system functions when pressed in

combination with the fn key.

(5) Windows applications key Displays options for a selected object.

(6) Embedded numeric keypad When the keypad is turned on, it can be used like an external

numeric keypad.

Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.

(7) num lk key Turns the embedded numeric keypad on and off when pressed

in combination with the fn key.

Keys 13

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with a function key, the num lk key, the esc key, or the b key.

(3) Windows button Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows button again will return you to

the previous screen.

(4) Function keys Execute frequently used system functions when pressed in

combination with the fn key.

(5) num lk key Alternates between the navigational and numeric functions on

(6) Integrated numeric keypad When num lk has been enabled, it can be used like an external

the integrated numeric keypad.

numeric keypad.

14 Chapter 2 External component identification

Lights

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1) Power light

(2) Caps lock light On: Caps lock is on.

(3) TouchPad light

(4) Microphone mute light

(5) Num lock light On: Num lock is on.

(6) Wireless light

(7) Mute light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state.

●

Off: The computer is off.

●

Amber: The TouchPad is off.

●

Off: The TouchPad is on.

●

Amber: Microphone sound is off.

●

Off: Microphone sound is on.

●

White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.

●

Amber: All wireless devices are off.

●

Amber: Computer sound is off.

●

White: Computer sound is on.

Lights 15

Component Description

(1) Power light

(2) Microphone mute light

(3) Num lock light On: Num lock is on.

(4) Wireless light

(5) Mute light

(6) Caps lock light On: Caps lock is on.

(7) TouchPad light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state.

●

Off: The computer is off.

●

Amber: Microphone sound is off.

●

Off: Microphone sound is on.

●

White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.

●

Amber: All wireless devices are off.

●

Amber: Computer sound is off.

●

White: Computer sound is on.

●

Amber: The TouchPad is off.

●

Off: The TouchPad is on.

16 Chapter 2 External component identification

TouchPad

Component Description

(1) Pointing stick (select models only) Moves the pointer and selects or activates items on the screen.

(2) Left pointing stick button (select models only) Functions like the left button on an external mouse.

(3) TouchPad on/off button Turns the TouchPad on and off.

(4) Left TouchPad button Functions like the left button on an external mouse.

(5) Right pointing stick button (select models only) Functions like the right button on an external mouse.

(6) TouchPad zone Moves the pointer and selects or activates items on the screen.

(7) Right TouchPad button Functions like the right button on an external mouse.

TouchPad 17

Front

Component Description

(1) Wireless light

(2) Power light

(3) AC adapter/Battery light

(4) Hard drive light

●

White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.

●

Amber: All wireless devices are off.

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state.

●

Off: The computer is off.

●

White: The computer is connected to external power and the battery is charged from 90 to 99 percent.

●

Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent.

●

Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

●

Off: The battery is fully charged.

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard drive.

18 Chapter 2 External component identification

Left side

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1) Power connector Connects an AC adapter.

(2) RJ-45 (network) jack/lights (2) Connects a network cable.

(3) USB 3.0 charging port Connects optional USB 3.0 devices and provides enhanced USB

●

Amber (left): The network is showing activity.

●

Green (right): The network is connected.

power performance. The USB charging port can also charge select models of cell phones and MP3players, even when the computer is off

(4) Memory card reader Reads data from and writes data to memory cards such as

Secure Digital (SD).

(5) USB 3.0 port Connects optional USB 3.0 devices and provide enhanced USB

power performance.

(6) Upgrade bay (optical drive shown) The upgrade bay can hold either a hard drive or an optical drive

that reads and writes (select models only) to an optical disc. It can also hold a weight saver option.

(7) Optical drive eject button (select models only) Releases the optical drive disc tray.

(8) ExpressCard slot or smart card reader

(depending on the configuration)

Supports optional ExpressCards or smart cards.

Component Description

(1) Power connector Connects an AC adapter.

Left side 19

Component Description

(2) RJ-45 (network) jack/lights (2) Connects a network cable.

●

Amber (left): The network is showing activity.

●

Green (right): The network is connected.

(3) USB 3.0 charging port Connects optional USB 3.0 devices and provides enhanced USB

power performance. The USB charging port can also charge select models of cell phones and MP3 players, even when the computer is off.

(4) Memory card reader Reads data from and writes data to memory cards such as

Secure Digital (SD).

(5) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB

power performance.

(6) Upgrade bay (optical drive shown) The upgrade bay can hold either a hard drive or an optical drive

that reads and writes (select models only) to an optical disc. It can also hold a weight saver option.

(7) Optical drive eject button (select models only) Releases the optical drive disc tray.

(8) ExpressCard slot or smart card reader

(depending on the configuration)

Supports optional ExpressCards or smart cards.

20 Chapter 2 External component identification

Right side

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1) Audio-out (headphone) jack/Audio-in.

(microphone) jack

(2) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB

(3) Dual-Mode DisplayPort Connects an optional digital display device, such as a high-

Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio-in. (microphone).

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

To access this guide:

Windows 10:

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Windows 8 or Windows 7:

▲

Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

power performance.

performance monitor or projector.

(4) External monitor port Connects an external VGA monitor or projector.

(5) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(6) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or stolen.

Right side 21

Rear (select models only)

Component Description

(1) RJ-11 (modem) jack (select models only) Connects a modem cable.

(2) Serial port Connects an optional device such as a serial modem,

mouse, or printer.

22 Chapter 2 External component identification

Bottom

Component Description

(1) Service cover Provides access to the hard drive bay, the wireless LAN

(WLAN) module slot, the WWAN module slot, and the memory module slots.

CAUTION: To prevent an unresponsive system, replace

the wireless module only with a wireless module authorized for use on the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

(2) Battery release latch Releases the battery.

(3) SIM slot Supports a wireless subscriber identity module (SIM)

(select models only). The SIM slot is located inside the battery bay.

(4) Docking connector Connects an optional docking device.

(5) Service cover release lock Locks the service cover.

(6) Service cover release latch Releases the service cover on the computer.

(7) Battery bay Holds the battery.

(8) Vents (4) Enable airflow to cool internal components.

Bottom 23

Component Description

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

24 Chapter 2 External component identification

3 Illustrated parts catalog

Service tag

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

Item Description Function

(1) Product name This is the product name affixed to the front of

the computer.

(2) Serial number This is an alphanumeric identifier that is unique to

each product.

(3) Part number/Product number This number provides specific information about

the product's hardware components. The part number helps a service technician to determine what components and parts are needed.

Service tag 25

Item Description Function

(4) Warranty period This number describes the duration of the warranty

period for the computer.

(5) Model description This is the alphanumeric identifier used to locate

documents, drivers, and support for the computer.

26 Chapter 3 Illustrated parts catalog

Computer major components

Computer major components 27

Item Component Spare part number

(1) Display panel:

15.6-in., FHD, WLED UWVA

15.6-in., HD, WLED UWVA

14-in., HD WLED

14-in., HD+ WLED

14-in., FHD, WLED UWVA

Display Panel Support Kit (includes LCD back cover and wireless antennas and transceivers):

For use on models equipped with a 15.6-in. display assembly 738691-001

For use on models equipped with a 14-in. display assembly 738680-001

(2) Top hinge cover for 15.6-in. models

(3) Keyboard (includes keyboard cable):

Keyboard for 15.6-in. models with pointing stick (includes keyboard cable and pointing stick cable):

For use on Belgium 738697-A41

For use on Brazil 738697-201

For use on Bulgaria 738697-261

For use on Canada 738697-DB1

For use on the Czech Republic and Slovakia 738697-FL1

739998-001

739997-001

747751-001

747752-001

747753-001

For use on Denmark 738697-081

For use on France 738697-051

For use on Germany 738697-041

For use on Greece 738697-151

For use on Hungary 738697-211

For use on Iceland 738697-DD1

For use on India 738697-D61

For use on Israel 738697-BB1

For use on Italy 738697-061

For use on Japan 738697-291

For use on Latin America 738697-161

For use on the Netherlands 738697-B31

For use on Northwest Africa 738697-FP1

For use on Norway 738697-091

For use on Portugal 738697-131

For use on Romania 738697-271

For use on Russia 738697-251

28 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use on Saudi Arabia 738697-171

For use on Slovenia 738697-BA1

For use on South Korea 738697-AD1

For use on Spain 738697-071

For use on Sweden and Finland 738697-B71

For use on Switzerland 738697-BG1

For use on Taiwan 738697-AB1

For use on Thailand 738697-281

For use on Turkey 738697-141

For use on Turkey, F-type keyboard 738697-541

For use on the United Kingdom and Singapore 738697-031

For use on the United States 738697-001

Backlit keyboard for 15.6-in. models (includes backlight and keyboard cables):

For use on Belgium 787801-A41

For use on Brazil 787801-201

For use on Bulgaria 787801-261

For use on Canada 787801-DB1

For use on the Czech Republic and Slovakia 787801-FL1

For use on Denmark 787801-081

For use on France 787801-051

For use on Germany 787801-041

For use on Greece 787801-151

For use on Hungary 787801-211

For use on Iceland 787801-DD1

For use on India 787801-D61

For use on Israel 787801-BB1

For use on Italy 787801-061

For use on Japan 787801-291

For use on Latin America 787801-161

For use on the Netherlands 787801-B31

For use on Northwest Africa 787801-FP1

For use on Norway 787801-091

For use on Portugal 787801-131

For use on Romania 787801-271

Computer major components 29

Item Component Spare part number

For use on Russia 787801-251

For use on Saudi Arabia 787801-171

For use on Slovenia 787801-BA1

For use on South Korea 787801-AD1

For use on Spain 787801-071

For use on Sweden and Finland 787801-B71

For use on Switzerland 787801-BG1

For use on Taiwan 787801-AB1

For use on Thailand 787801-281

For use on Turkey 787801-141

For use on the United Kingdom and Singapore 787801-031

For use on the United States 787801-001

Keyboard for 15.6-in. models (includes keyboard cable):

For use on Belgium 738696-A41

For use on Brazil 738696-201

For use on Bulgaria 738696-261

For use on Canada 738696-DB1

For use on the Czech Republic and Slovakia 738696-FL1

For use on Denmark 738696-081

For use on France 738696-051

For use on Germany 738696-041

For use on Greece 738696-151

For use on Hungary 738696-211

For use on Iceland 738696-DD1

For use on India 738696-D61

For use on Israel 738696-BB1

For use on Italy 738696-061

For use on Japan 738696-291

For use on Latin America 738696-161

For use on the Netherlands 738696-B31

For use on Northwest Africa 738696-FP1

For use on Norway 738696-091

For use on Portugal 738696-131

For use on Romania 738696-271

30 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use on Russia 738696-251

For use on Saudi Arabia 738696-171

For use on Slovenia 738696-BA1

For use on South Korea 738696-AD1

For use on Spain 738696-071

For use on Sweden and Finland 738696-B71

For use on Switzerland 738696-BG1

For use on Taiwan 738696-AB1

For use on Thailand 738696-281

For use on Turkey 738696-141

For use on Turkey, F-type keyboard 738696-541

For use on the United Kingdom and Singapore 738696-031

For use on the United States 738696-001

Keyboard for 14-in. models with pointing stick (includes keyboard cable and pointing stick cable):

For use on Belgium 738688-A41

For use on Brazil 738688-201

For use on Bulgaria 738688-261

For use on Canada 738688-DB1

For use on the Czech Republic and Slovakia 738688-FL1

For use on Denmark 738688-081

For use on France 738688-051

For use on Germany 738688-041

For use on Greece 738688-151

For use on Hungary 738688-211

For use on Iceland 738688-DD1

For use on India 738688-D61

For use on Israel 738688-BB1

For use on Italy 738688-061

For use on Japan 738688-291

For use on Latin America 738688-161

For use on the Netherlands 738688-B31

For use on Northwest Africa 738688-FP1

For use on Norway 738688-091

For use on Portugal 738688-131

Computer major components 31

Item Component Spare part number

For use on Romania 738688-271

For use on Russia 738688-251

For use on Saudi Arabia 738688-171

For use on Slovenia 738688-BA1

For use on South Korea 738688-AD1

For use on Spain 738688-071

For use on Sweden and Finland 738688-B71

For use on Switzerland 738688-BG1

For use on Taiwan 738688-AB1

For use on Thailand 738688-281

For use on Turkey 738688-141

For use on Turkey, F-type keyboard 738688-541

For use on the United Kingdom and Singapore 738688-031

For use on the United States 738688-001

Backlit keyboard for 14-in. models (includes backlight and keyboard cables):

For use on Belgium 787294-A41

For use on Brazil 787294-201

For use on Bulgaria 787294-261

For use on Canada 787294-DB1

For use on the Czech Republic and Slovakia 787294-FL1

For use on Denmark 787294-081

For use on France 787294-051

For use on Germany 787294-041

For use on Greece 787294-151

For use on Hungary 787294-211

For use on Iceland 787294-DD1

For use on India 787294-D61

For use on Israel 787294-BB1

For use on Italy 787294-061

For use on Japan 787294-291

For use on Latin America 787294-161

For use on the Netherlands 787294-B31

For use on Northwest Africa 787294-FP1

For use on Norway 787294-091

32 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use on Portugal 787294-131

For use on Romania 787294-271

For use on Russia 787294-251

For use on Saudi Arabia 787294-171

For use on Slovenia 787294-BA1

For use on South Korea 787294-AD1

For use on Spain 787294-071

For use on Sweden and Finland 787294-B71

For use on Switzerland 787294-BG1

For use on Taiwan 787294-AB1

For use on Thailand 787294-281

For use on Turkey 787294-141

For use on the United Kingdom and Singapore 787294-031

For use on the United States 787294-001

Keyboard for 14-in. models (includes keyboard cable):

For use on Belgium 738687-A41

For use on Bulgaria 738687-261

For use on Canada 738687-DB1

For use on the Czech Republic and Slovakia 738687-FL1

For use on Denmark 738687-081

For use on France 738687-051

For use on Germany 738687-041

For use on Greece 738687-151

For use on Hungary 738687-211

For use on Iceland 738687-DD1

For use on India 738687-D61

For use on Israel 738687-BB1

For use on Italy 738687-061

For use on Japan 738687-291

For use on Latin America 738687-161

For use on the Netherlands 738687-B31

For use on Northwest Africa 738687-FP1

For use on Norway 738687-091

For use on Portugal 738687-131

Computer major components 33

Item Component Spare part number

For use on Romania 738687-271

For use on Russia 738687-251

For use on Saudi Arabia 738687-171

For use on Slovenia 738687-BA1

For use on South Korea 738687-AD1

For use on Spain 738687-071

For use on Sweden and Finland 738687-B71

For use on Switzerland 738687-BG1

For use on Taiwan 738687-AB1

For use on Thailand 738687-281

For use on Turkey 738687-141

For use on Turkey, F-type keyboard 738687-541

For use on the United Kingdom and Singapore 738687-031

For use on the United States 738687-001

Pointing stick covers (black, 20 pieces) 804089-001

(4) Power connector cable:

For use on models equipped with a 15.6-in. display assembly 738694-001

For use on models equipped with a 14-in. display assembly 738683-001

(5) Top cover:

Top cover and 2-button TouchPad for HP ProBook 655 G1 models 745889-001

Top cover and 4-button TouchPad for HP ProBook 655 G1 models 745890-001

Top cover and 2-button TouchPad for HP ProBook 655 G1 models equipped with a

backlit keyboard

Top cover and 2-button TouchPad for HP ProBook 650 G1 models 738708-001

Top cover and 4-button TouchPad for HP ProBook 650 G1 models 738709-001

Top cover and 2-button TouchPad for HP ProBook 650 G1 models equipped with a

backlit keyboard

Top cover and 2-button TouchPad for models equipped with a 14-in. display assembly 738405-001

Top cover and 4-button TouchPad for models equipped with a 14-in. display assembly 738406-001

Top cover and 2-button TouchPad for models equipped with a 14-in. display assembly

and a backlit keyboard

(6) Smart card reader (includes cable)

For use on models equipped with a 15.6-in. display assembly 748958-001

805782-001

805787-001

805783-001

Smart Card reader for models equipped with a 2-button TouchPad and a 14-in.

display assembly

34 Chapter 3 Illustrated parts catalog

738398-001

Item Component Spare part number

Smart Card reader for models equipped with a 4-button TouchPad and a 14-in.

display assembly

(7) Power button board (includes cable)

For 15.6-in. models 738701-001

For 14-in. models 738399-001

(8) Speakers (include cables) 738404-001

(9) Function button board (includes cable and double-sided adhesive):

For use on computer models equipped with a 14-in. display assembly 738401-001

For use on computer models equipped with a 15.6-in. display assembly 738703-001

(10) Smart card reader shield (select models only, included with smart card reader)

(11) Fingerprint reader bracket (included with fingerprint reader)

(12) Fingerprint reader board (includes cable and double-sided adhesive) 738394-001

(13) TouchPad (includes TouchPad, TouchPad cable, and TouchPad bracket)

For 15.6-in. models with 2-button TouchPad 738710-001

For 15.6-in. models with 4-button TouchPad 738711-001

TouchPad with 4 buttons for use on computer models with equipped with a 14.0-in.

display assembly

744005-001

738408-001

TouchPad with 2 buttons for use on computer models with equipped with a 14.0-in.

display assembly

Top cover and 2-button TouchPad for models equipped with a 14-in. display assembly 738405-001

Top cover and 4-button TouchPad for models equipped with a 14-in. display assembly 738406-001

(14) Audio/USB board

For use on ProBook 655 G1 models equipped with a 15.6-in. display assembly 745891-001

For use on ProBook 650 G1 models equipped with a 15.6-in. display assembly 738702-001

For use on computer models equipped with a 14-in. display assembly 738400-001

(15) Processor (includes replacement thermal material):

Intel Core i7-4802MQ 2.70-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core,

47 W; for use only on computer models equipped with a 14.0-inch display assembly)

Intel Core i7-4712MQ 2.30-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core,

37 W)

Intel Core i7-4702MQ 2.20-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core,

37 W)

Intel Core i7-4610M 3.0-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB, 4.0-MB

L3 cache, dual core, 37 W)

Intel Dual Core i7-4600M 2.80-GHz processor (4.0-MB L3 cache, 37 W) 737330-001

738407-001

723524-001

773213-001

723522-001

765141-001

Intel Core i5-4340M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz FSB, 3.0-MB

L3 cache, dual core, 37 W)

Intel Dual Core i5-4330M 2.80-GHz processor (3.0-MB L3 cache, 37 W) 738201-001

765142-001

Computer major components 35

Item Component Spare part number

Intel Core i5-4310M 2.70-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB, 3.0-MB

L3 cache, dual core, 37 W)

Intel Dual Core i5-4300M 2.60-GHz processor (3.0-MB L3 cache, 37 W) 738309-001

Intel Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 3.0-MB

L3 cache, dual core, 37 W)

Intel Dual Core i5-4200M 2.50-GHz processor (3.0-MB L3 cache, 37 W) 737328-001

Intel Core i3-4110M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 37 W) 768744-001

Intel Dual Core i3-4100M 2.50-GHz processor (3.0-MB L3 cache, 37 W) 737474-001

Intel Dual Core i3-4000M 2.40-GHz processor (3.0-MB L3 cache, 37 W) 737327-001

Intel Celeron 2950M 2.00-GHz processor (2.0-MB L3 cache, dual core, 37 W) 737326-001

AMD A10-5750M with Radeon HD 8650G Graphics (quad-core; 3.5 GHz/2.5 GHz; 35W, 4 MB

L2 cache)

AMD A10-4600M with Radeon HD 7660G Graphics (quad-core; 3.2 GHz/2.3 GHz; 35W; 4 MB

L2 cache)

AMD A8-4500M with Radeon HD 7640G Graphics (quad-core; 2.8 GHz/1.9 GHz; 35W; 4 MB

L2 cache)

AMD A6-4400M with Radeon HD 7520G Graphics (dual-core; 3.2 GHz/2.7 GHz; 35W; 1 MB

L2 cache)

AMD A6-5350M with Radeon HD 8450G Graphics (dual-core; 3.5 GHz/2.9 GHz; 35W; 1 MB

L2 cache)

765143-001

768420-001

713548-001

683046-001

683048-001

683047-001

713550-001

AMD A4-4300M with Radeon HD 7420G Graphics (dual-core; 3.0 GHz/2.5 GHz; 35W; 1 MB

L2 cache)

AMD A4-5150M with Radeon HD 8350G Graphics (dual-core; 3.3 GHz/2.7 GHz; 35W; 1 MB

L2 cache)

AMD A8-5550M Quad Core 3.1 GHz/2.1 GHz 713551-001

(16) Optical drive connector board (for use only on computer models equipped with a 15.6-in.

display assembly)

(17) System board (includes battery connector bracket and replacement thermal material):

For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics

subsystem with discrete memory, a 15.6-in. display assembly, a backlit keyboard, and the Windows 10 or Windows 8 Professional operating system

For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics

subsystem with discrete memory, a 15.6-in. display assembly, a backlit keyboard, and the Windows 10 or Windows 8 Standard operating system

For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics

subsystem with discrete memory, a 15.6-in. display assembly, a backlit keyboard, and a non-Windows operating system

For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics

subsystem with UMA memory, a 15.6-in. display assembly, a backlit keyboard, and the Windows 10 or Windows 8 Professional operating system

For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics

subsystem with UMA memory, a 15.6-in. display assembly, a backlit keyboard, and the Windows 10 or Windows 8 Standard operating system

685990-001

713549-001

738704-001

801636-601

801636-501

801636-001

801635-601

801635-501

36 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics

subsystem with UMA memory, a 15.6-in. display assembly, a backlit keyboard, and a nonWindows operating system

For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics