HP ProBook 635 Aero G7 Service manual

Maintenance and Service Guide

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

© Copyright 2020 HP Development Company,
L.P.

AMD, Ryzen, and Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel, vPro, and XMM are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. USB Type-C and USB-C are
registered trademarks of USB Implementers
Forum. DisplayPort™ and the DisplayPort™
logo are trademarks owned by the Video
Electronics Standards Association (VESA®) in
the United States and other countries. Miracast
is a registered trademark of Wi-Fi Alliance.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

Manuals.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

First Edition: November 2020

Document Part Number: M29367-001

Important notice about Customer Self-Repair parts

Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized
service provider.

IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details.

Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can
damage the computer or void your warranty.

iii

iv Important notice about Customer Self-Repair parts

Safety warning notice

Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place

the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.

v

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Components .................................................................................................................................................. 6

Right ....................................................................................................................................................................... 6

Left ......................................................................................................................................................................... 7

Display .................................................................................................................................................................... 8

Keyboard area ........................................................................................................................................................ 9

Touchpad ............................................................................................................................................. 9

Touchpad settings ............................................................................................................. 9

Adjusting touchpad settings .......................................................................... 9

Turning on the touchpad ................................................................................ 9

Touchpad components ...................................................................................................... 9

Lights ................................................................................................................................................. 10

Button, speakers, and ngerprint reader ......................................................................................... 11

Special keys ....................................................................................................................................... 13

Bottom ................................................................................................................................................................. 14

Labels ................................................................................................................................................................... 15

Using a SIM card (select products only) ............................................................................................................... 16

Determining the correct SIM card size for your computer ................................................................ 16

Inserting a SIM card in an external slot ............................................................................................. 16

3 Illustrated parts catalog .............................................................................................................................. 18

Computer major components .............................................................................................................................. 18

Display assembly subcomponents ...................................................................................................................... 20

Cable Kit ............................................................................................................................................................... 22

Plastics Kit ........................................................................................................................................................... 23

Miscellaneous parts ............................................................................................................................................. 23

4 Removal and replacement procedures preliminary requirements .................................................................... 26

Tools required ...................................................................................................................................................... 26

Service considerations ......................................................................................................................................... 26

Plastic parts ....................................................................................................................................... 26

Cables and connectors ...................................................................................................................... 26

Drive handling ................................................................................................................................... 26

Electrostatic discharge information .................................................................................................................... 27

Generating static electricity .............................................................................................................. 27

vii

Preventing electrostatic damage to equipment ............................................................................... 28

Personal grounding methods and equipment .................................................................................. 28

Grounding the work area ................................................................................................................... 29

Recommended materials and equipment ........................................................................................ 29

Packaging and transporting guidelines .............................................................................................................. 30

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31

Component replacement procedures .................................................................................................................. 31

Preparation for disassembly ............................................................................................................. 31

Bottom cover ..................................................................................................................................... 31

Memory modules ............................................................................................................................... 32

Solid-state drive ................................................................................................................................ 35

6 Removal and replacement procedures for authorized service provider parts .................................................... 38

Component replacement procedures .................................................................................................................. 38

Preparation for disassembly ............................................................................................................. 38

Battery ............................................................................................................................................... 38

WLAN module .................................................................................................................................... 39

WWAN module ................................................................................................................................... 41

RTC battery ........................................................................................................................................ 43

Speakers ............................................................................................................................................ 43

Power connector cable ...................................................................................................................... 44

USB board .......................................................................................................................................... 45

Fingerprint reader board ................................................................................................................... 46

Touchpad ........................................................................................................................................... 47

Fan ..................................................................................................................................................... 48

Heat sink ............................................................................................................................................ 49

System board .................................................................................................................................... 50

Display assembly ............................................................................................................................... 54

Keyboard with top cover ................................................................................................................... 68

7 Backing up, restoring, and recovering ........................................................................................................... 70

Backing up information and creating recovery media ........................................................................................ 70

Using Windows tools for backing up ................................................................................................. 70

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 70

Restoring and recovering your system ............................................................................................................... 70

Creating a system restore ................................................................................................................. 71

Restoring and recovery methods ...................................................................................................... 71

Recovering using HP Recovery media ............................................................................................... 71

Changing the computer boot order ................................................................................................... 71

viii

Using HP Sure Recover (select products only) .................................................................................. 72

8 Using HP PC Hardware Diagnostics ................................................................................................................ 73

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 73

Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 73

Accessing HP PC Hardware Diagnostics Windows ............................................................................ 73

Accessing HP PC Hardware Diagnostics Windows from HP Help and Support

(select products only) ..................................................................................................... 73

Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 73

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select

products only) ................................................................................................................. 74

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 74

Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 74

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 74

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 74

Installing HP PC Hardware Diagnostics Windows ............................................................................. 75

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 75

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 75

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 75

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 76

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 76

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 76

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 77

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 77

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 77

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 77

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 77

9 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 79

Using Computer Setup ......................................................................................................................................... 79

Navigating and selecting in Computer Setup ................................................................................... 79

Restoring factory settings in Computer Setup ................................................................................. 79

Updating the BIOS ............................................................................................................................. 80

Determining the BIOS version ......................................................................................... 80

Preparing for a BIOS update ........................................................................................... 80

Downloading a BIOS update ......................................................................... 80

Installing a BIOS update ............................................................................... 81

Changing the boot order using the f9 prompt .................................................................................. 81

ix

TPM BIOS settings (select products only) ........................................................................................................... 81

Using HP Sure Start (select products only) ......................................................................................................... 82

10 Specications ............................................................................................................................................ 83

Computer specications ...................................................................................................................................... 83

33.8 cm (13.3 in) display specications .............................................................................................................. 84

Solid-state drive specications ........................................................................................................................... 84

Solid-state drive specications (SATA-3) ............................................................................................................ 85

11 Statement of memory volatility .................................................................................................................. 86

Current BIOS steps ............................................................................................................................................... 86

Nonvolatile memory usage ................................................................................................................................. 88

Questions and answers ....................................................................................................................................... 90

Using HP Sure Start (select products only) ......................................................................................................... 91

12 Power cord set requirements ...................................................................................................................... 92

Requirements for all countries ............................................................................................................................ 92

Requirements for specic countries and regions ................................................................................................ 92

13 Recycling .................................................................................................................................................. 94

Index ............................................................................................................................................................. 95

x

1 Product description

This table provides detailed product information.

Table 1-1 Product components and their descriptions

Category Description

Product Name HP ProBook 635 Aero G7 Notebook PC

Processors AMD® processors

AMD Ryzen™ 7 PRO 4750U with Radeon™ Graphics (1.7 GHz [turbo up to 4.1 GHz], 8 cores, 8 MB L3 cache)

AMD Ryzen 5 PRO 4650U with Radeon Graphics (2.1 GHz [turbo up to 4.0 GHz], 6 cores, 8 MB L3 cache)

AMD Ryzen 7 4700U with Radeon Graphics (2.0 GHz [turbo up to 4.1 GHz], 8 cores, 8 MB L3 cache)

AMD Ryzen 5 4500U with Radeon Graphics (2.3 GHz [turbo up to 4.0 GHz], 6 cores, 8 MB L3 cache)

AMD Ryzen 3 4300U with Radeon Graphics (2.7 GHz [turbo up to 3.7 GHz], 4 cores, 4 MB L3 cache)

Graphics Internal graphics

AMD Radeon Graphics

Supports HD Decode, DX12, and HDMI 2.0, HDCP 2.2 via HDMI or DisplayPort up to 4 K @ 60 Hz

Supports maximum of four independent displays when on the HP USB-C/A Universal Dock G2 and HP USB-C®
Dock G5; Max resolution = 4 K @ 60 Hz (DisplayPort 2) and FHD @ 60 Hz (HDMI)

Supports maximum of four independent displays when on the HP Thunderbolt Dock 120W G2; Max resolution
= 4 K @ 60 Hz (DisplayPort 1) and 4 K @ 60 Hz (DisplayPort 2) and FHD @ 60 Hz (Type-C output port using a
Type C-to-DisplayPort adapter

Display 33.8 cm (13.3 in), full high denition (FHD) (1920 × 1080), UWVA, antiglare, bent, narrow bezel, supports

privacy lter

250 nits, 45% CG, eDP, no camera

250 nits, 45% CG, eDP, HD camera

250 nits, 45% CG, eDP, HD + IR camera

400 nits, sRBG 100%, eDP + PSR, low power, ambient light sensor, HD + IR camera

400 nits, sRGB 100%, eDP + PSR, low power, ambient light sensor, HD + IR camera, WWAN

1000 nits, 72% CG, eDP + PSR, Sure View Gen4, ambient light sensor, HD + IR camera

1000 nits, 72% CG, eDP + PSR, Sure View Gen4, ambient light sensor, HD + IR camera, WWAN

Memory Two accessible (by IT or self-maintainers) memory module slots supporting up to 32 GB of RAM

DDR4-3200 dual-channel support

Supports the following congurations:

● 32 GB (16 × 2)

● 24 GB (16 + 8)

● 20 GB (16 + 4)

1

Table 1-1 Product components and their descriptions (continued)

Category Description

● 16 GB (8 × 2) or (16 × 1)

● 12 GB (8 + 4)

● 8 GB (8 × 1 or 4 × 2)

● 4 GB (4 × 1)

Primary storage M.2 2280 solid-state drives (NGFF)

● 1 TB, PCIe, Gen3 × 4, SS, TLC

● 512 GB, PCIe, TLC

● 512 GB, PCIe, value

● 256 GB, PCIe, TLC

● 256, PCIe, value

● 128 GB, SATA-3, TLC

Audio and video HP Audio

Stereo speakers (2), 25 mm × 9 mm × 3 mm, single magnet

Microphone (dual-array)

Camera, HD RGB 720p

Camera, HD RGB 720p + IR (infrared)

Camera privacy cover

Supports WFoV (Wide Field of View)

Supports WDR (Wide Dynamic Range)

Supports HP Noise Reduction Software

Support for models without a camera

RJ-45 (network) jack No direct Ethernet support, available via accessories

Supports S4/S5 wake on LAN (via out of band) and S0/S0ix/S4/S5 MAPT (via out of band)

BIOS support for RTXMAC for MAPT (via in band)

Wireless Wireless Local Area Network (WLAN) (select products only)

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5 (MU-MIMO supported)

Intel® Wi-Fi 6 AX200 + Bluetooth 5 (non-vPro®) (802.11ax 2 × 2, MU-MIMO, supporting gigabit le transfer
speeds)

Compatible with Miracast® devices

Two WLAN antennas congured at top of panel on models without WWAN; congured at hinge cap on models
with WWAN

2 Chapter 1 Product description

Supports HP Connection Optimizer (with data analytics)

Supports Static BIOS SAR for Intel modules and Realtek modules

Supports HP Extended Range Wireless LAN

Table 1-1 Product components and their descriptions (continued)

Category Description

Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching)

WWAN (select products only)

Intel XMM™ 7360 LTE-Advanced (Cat 9)

Two WWAN antennas at top of panel

WWAN cards are compatible with a programmable removable eSIM

Supports WWAN after market option

Ports HDMI 2.0

Audio-out (headphone)/audio-in (microphone) combo jack

USB 3.1 Gen 2 Type-C port

(2) USB 3.1 Gen 1 Type-A ports

AC Smart Pin adapter plug, 4.5 mm

Sensors Ambient light sensor (ALS)

Hall sensor

Keyboard/pointing
devices

Power requirements Battery

HP Premium Keyboard

Backlit, spill resistant, HP Dura Keys

Backlit, spill resistant, HP Dura Keys, SureView

Not backlit, spill resistant, HP Dura Keys

Clickpad

Firmware PTP

Microsoft® precision touchpad default gestures support

No hybrid mode support

3 cell, 42 Whr, lithium polymer

3 cell, 53 Whr, lithium polymer

HP Long Life

HP Fast Charge Technology

Smart AC adapters

65 W, right angle, 4.5 mm

65 W, right angle, 4.5 mm, for use in Argentina

65 W, right angle, 4.5 mm, EM

65 W, straight, USB Type-C®

45 W, right angle, 4.5 mm

45 W, right angle, 4.5 mm, for use in Argentina

3

Table 1-1 Product components and their descriptions (continued)

Category Description

45 W, right angle, 4.5 mm, 2 prong (Japan only)

45 W, straight, USB Type-C

Power cord

3 wire, C5, 1.0 m (3.3 ft), conventional

2 wire, C7, 1.0 m (3.3 ft), conventional

Security Trusted Platform Module (TPM) 2.0, Inneon, soldered down

Touch ngerprint sensor (select products only)

Nano security lock

Hardware enforced rmware protection: HP Hardware Root of Trust + Sure Start Gen6

Operating system Windows® 10 Home 64

Windows 10 Home 64 Advanced

Windows 10 Home 64 Advanced Single Language

Windows 10 Home 64 Chinese Market CPPP

Windows 10 Home 64 High-End Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language Africa Market PPP

Windows 10 Home 64 Plus Single Language APAC EM PPP

Windows 10 Home 64 Plus Single Language India Market PPP

Windows 10 Home 64 Plus Single Language Indonesia Market PPP

Windows 10 Home 64 Single Language

Windows 10 Home 64 Single Language Africa Market PPP

Windows 10 Home 64 Single Language APAC Market PPP

Windows 10 Home 64 Single Language India Market PPP

Windows 10 Home 64 Single Language Indonesia Market PPP

Windows 10 Pro 64

Windows 10 Pro 64 Chinese Market

Windows 10 Pro 64 StF MSNA Plus

Windows 10 Pro 64 StF MSNA Standard

Windows 10 Pro 64 StF MSNA Strategic

4 Chapter 1 Product description

FreeDOS 3.0

Restore media

Windows 10 Driver DVD

Table 1-1 Product components and their descriptions (continued)

Category Description

Windows 10 Driver USB

Windows 10 Professional 64 bit OS DVD

Certied

Microsoft WHQL

Tested and documented

Windows 10 Enterprise 64 LTSC 1809 (available only by request)

Web-only support

Windows 10 Enterprise 64

Serviceability End user replaceable parts

AC adapter

Memory module

Solid-state drive

WLAN module

WWAN module

5

2 Components

Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Right

Use the illustration and table to identify the components on the right side of the computer.

Table 2-1 Right-side components and their descriptions

Component Description

(1) SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.

(2)

(3) HDMI port Connects an optional video or audio device, such as a high-

(4) Battery light When AC power is connected:

USB Type-C® power connector and SuperSpeed
port

Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.

– and –

Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices when the computer
is on or in Sleep mode.

– and –

Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.

NOTE: Cables, adapters, or both (purchased separately) might

be required.

denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.

● White: The battery charge is greater than 90 percent.

● Amber: The battery charge is from 0 to 90 percent.

● O: The battery is not charging.

6 Chapter 2 Components

When AC power is disconnected (battery not charging):

Left

Table 2-1 Right-side components and their descriptions (continued)

Component Description

● Blinking amber: The battery has reached a low battery

level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.

● O: The battery is not charging.

(5) Power connector Connects an AC adapter.

Use the illustration and table to identify the components on the left side of the computer.

Table 2-2 Left-side components and their descriptions

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it might not prevent the computer from being mishandled or
stolen.

(2) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and

charges small devices, even when the computer is o.

(3) USB SuperSpeed port Connects a USB device, provides high-speed data transfer, and

(for select products) charges small devices when the computer
is on or in Sleep mode.

(4) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box,

and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

Left 7

Display

Use the illustration and table to identify the display components.

Table 2-3 Display components and their descriptions

Component Description

(1) Ambient light sensor (select products only) Adjusts the brightness of the display, depending on the ambient

light.

(2) Internal microphones (2) Record sound.

(3) Camera light (select products only) On: One or more cameras are in use.

(4) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images.

Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

(5) Camera privacy cover (select products only) By default, the camera lens is uncovered, but you can slide the

camera privacy cover to block the camera's view. To use the camera,
slide the camera privacy cover in the opposite direction to reveal the
lens.

NOTE: If you have both front-facing and rear-facing cameras, when

one camera lens is revealed and ready to use, the other is concealed.

(6) WLAN or WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local

area networks (WLANs) or wireless wide area networks (WWANs).

(7) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

8 Chapter 2 Components

Table 2-3 Display components and their descriptions (continued)

Component Description

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

Keyboard area

Keyboards can vary by language.

Touchpad

The touchpad settings and components are described here.

Touchpad settings

You learn how to adjust the touchpad settings and components here.

Adjusting touchpad settings

Use these steps to adjust touchpad settings and gestures.

1. Type touchpad settings in the taskbar search box, and then press enter.

2. Choose a setting.

Turning on the touchpad

Follow these steps to turn on the touchpad.

1. Type touchpad settings in the taskbar search box, and then press enter.

2. Using an external mouse, click the Touchpad button.

If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the

touchpad button. Then press the spacebar to select the button.

Touchpad components

Use the illustration and table to identify the touchpad components.

Keyboard area 9

Lights

Table 2-4 Touchpad components and their descriptions

Component Description

(1) Touchpad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left touchpad button Functions like the left button on an external mouse.

(3) Right touchpad button Functions like the right button on an external mouse.

Use the illustration and table to identify the lights on the computer.

10 Chapter 2 Components

Table 2-5 Lights and their descriptions

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing.

(3) Mute light ● On: Computer sound is o.

● O: Computer sound is on.

(4) Microphone mute light ● On: Microphone is o.

● O: Microphone is on.

(5) Power light ● On: The computer is on.

● Blinking (select products only): The computer is in the Sleep

state, a power-saving state. The computer shuts o power
to the display and other unnecessary components.

● O: Depending on your computer model, the computer is

o, in Hibernation, or in Sleep. Hibernation is the power­saving state that uses the least amount of power.

(6) Fn lock light On: The fn key is locked.

Button, speakers, and ngerprint reader

Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover
below the keyboard.

Keyboard area 11

IMPORTANT: To verify that your computer supports ngerprint reader sign-in, type Sign-in options in

the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option,
then your notebook does not include a ngerprint reader.

Table 2-6 Button, speakers, and ngerprint reader and their descriptions

Component Description

(1) Speakers (2) Produce sound.

(2) Power button ● When the computer is o, press the button briey to turn on

the computer.

● When the computer is on, press the button briey to initiate

Sleep.

● When the computer is in the Sleep state, press the button

briey to exit Sleep (select products only).

● When the computer is in Hibernation, press the button

briey to exit Hibernation.

IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer stops responding and shutdown procedures are
ineective, press and hold the power button for at least 4
seconds to turn o the computer.

To learn more about your power settings, see your power
options.

12 Chapter 2 Components

Table 2-6 Button, speakers, and ngerprint reader and their descriptions (continued)

Component Description

(3) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password

Special keys

Use the illustration and table to identify the special keys.

▲ Right-click the Power meter icon and then select

Power Options.

logon.

▲ Touch your nger to the ngerprint reader.

IMPORTANT: To prevent ngerprint logon issues, be sure

when you register your ngerprint that all sides of your
nger are registered by the ngerprint reader.

Table 2-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with another key. Such key combinations are called
hot keys.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

(5) Power button ● When the computer is o, press the button briey to turn

on the computer.

● When the computer is on, press the button briey to

initiate Sleep.

Keyboard area 13

Table 2-7 Special keys and their descriptions (continued)

Bottom

Use the illustration and table to identify the bottom component.

Component Description

● When the computer is in the Sleep state, press the button

briey to exit Sleep (select products only).

● When the computer is in Hibernation, press the button

briey to exit Hibernation.

IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer stops responding and shutdown procedures are
ineective, press and hold the power button for at least 4
seconds to turn o the computer.

To learn more about your power settings, see your power
options.

▲ Right-click the Power meter icon and then select

Power Options.

Table

2-8 Bottom component and description

Component Description

Vent Enables airow to cool internal components.

14 Chapter 2 Components

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to
cycle on and o during routine operation.

Labels

The labels axed to the computer provide information you might need when you troubleshoot system
problems or travel internationally with the computer. Labels might be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you

might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.

Your service label will resemble one of these examples. Refer to the illustration that most closely
matches the service label on your computer.

Table 2-9 Service label components

Component

(1) HP product name

(2) Warranty period

(3) Product ID

(4) Serial number

Table 2-10 Service label components

Component

(1) HP product name

(2) Model number

(3) Product ID

Labels 15

Table 2-10 Service label components (continued)

Component

(4) Serial number

(5) Warranty period

Table 2-11 Service label components

Component

(1) HP product name

(2) Product ID

(3) Serial number

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

Using a SIM card (select products only)

Use these instructions to insert a SIM card.

IMPORTANT: You can damage the SIM card if you insert the wrong size card or insert it or the SIM card tray

in the wrong direction. The card might also become stuck in the slot. Do not use SIM card adapters. To prevent
damage to the SIM card or connectors, use minimal force when inserting or removing a SIM card.

Determining the correct SIM card size for your computer

Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your
computer.

1. Go to http://www.hp.com/support, and then search for your computer by product name or number.

2. Select Product Information.

3. Refer to the listed options to determine which card to purchase.

Inserting a SIM card in an external slot

To insert a SIM card in an external slot, follow these steps.

1. Turn o the computer by using the Shut down command.

16 Chapter 2 Components

2. Insert the SIM card into the SIM card slot, and then press in on the SIM card until it is rmly seated.

NOTE: Your SIM card or the SIM card slot in your computer might look dierent from the illustration in

this section.

NOTE: Your SIM card slot might have an icon to show which way the card should be inserted into the

computer.

To remove the SIM card, press in gently on the card to disengage the SIM lock, and then remove it from the
slot.

Using a SIM card (select products only) 17

3 Illustrated parts catalog

Use this table to determine the spare parts that are available for the computer.

Computer major components

To identify the computer major components, use this illustration and table.

NOTE: HP continually improves and changes product parts. For complete and current information about

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer.

18 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major component descriptions and part numbers

Item Component Spare part number

(1) Display assembly

NOTE: Display spare parts are available only as subcomponents. For spare part information, see

Display assembly subcomponents on page 20.

(2) Top cover/keyboard

NOTE: For a detailed list of country codes, see Keyboard with top cover on page 68.

Backlit M30681-xx1

Not backlit M30682-xx1

Backlit, for use in privacy models M30683-xx1

(3) Power connector cable M15626-001

(4) Speakers M30648-001

(5) System board (includes integrated processor)

NOTE: All system board spare part kits include replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows operating system

AMD Ryzen 7 PRO 4750U M30644-xx1

AMD Ryzen 7 PRO 4750U (WWAN models) M30645-xx1

not available as a
spare part

AMD Ryzen 7 4700U M30640-xx1

AMD Ryzen 7 4700U (WWAN) M30641-xx1

AMD Ryzen 5 PRO 4650U M30642-xx1

AMD Ryzen 5 PRO 4650U (WWAN models) M30643-xx1

AMD Ryzen 5 4500U M30638-xx1

AMD Ryzen 5 4500U (WWAN) M30639-xx1

AMD Ryzen 3 4300U M30636-xx1

AMD Ryzen 3 4300U (WWAN models) M30637-xx1

(6) Heat sink (includes replacement thermal material) M30651-001

(7) Solid-state drive

1 TB, PCIe, TLC L85348-001

512 GB, PCIe, TLC L85360-001

512 GB, PCIe, value L85364-001

256 GB, PCIe, TLC L85350-001

256 GB, PCIe, value L85354-001

128 GB, SATA-3, TLC L85346-001

(8) RTC battery L13694-001

Computer major components 19

Table 3-1 Computer major component descriptions and part numbers (continued)

Item Component Spare part number

(9) Bottom cover M30652-001

(10) Memory modules (DDR4, PC-3200)

16 GB L67710-001

8 GB L46598-001

4 GB L83673-001

(11) Touchpad

(12) Fan M30650-001

(13) USB board

NOTE: The USB board cable is available in the Cable Kit as spare part number M30646-001.

(14) Battery

3 cell, 53 Whr L78555-005

3 cell, 42 Whr M12451-005

(15) Fingerprint reader

NOTE: The ngerprint reader cable is available in the Cable Kit as spare part number

M30646-001.

(16) Fingerprint reader bracket M30665-001

WLAN module (not illustrated)

Intel Wi-Fi 6 AX200 + Bluetooth 5 (non-vPro) L35282-005

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L44796-005

WWAN module (not illustrated)

Intel XMM 7360 LTE-Advanced (Cat 9) L15398-005

Display assembly subcomponents

M30670-001

M03434-001

To identify the display assembly subcomponents, use this illustration and table.

20 Chapter 3 Illustrated parts catalog

Table 3-2 Display component descriptions and part numbers

Item Component Spare part number

(1) Display panel

1000 nits M30680-001

400 nits M30679-001

250 nits M30678-001

(2) Display back cover

Models with WWAN, thin M30653-001

Models with WLAN, thick M30654-001

Models with WLAN, thin M30655-001

(3) Bezel

Display assembly subcomponents 21

Table 3-2 Display component descriptions and part numbers (continued)

Item Component Spare part number

For use in models with an IR camera and ambient light sensor M30658-001

For use in models with an IR camera M30657-001

For use in models with an RGB camera M30656-001

For use in models with a microphone module (no camera) M30659-001

(4) Hinge cover (included in Plastics Kit) M30663-001

(5) Hinges (left and right) M30666-001

(6) Ambient light sensor M30669-001

(7) Second ambient light sensor

(8) HD camera module M30660-001

(9) IR camera module M30661-001

Microphone module M30671-001

(10) Hub board

For use in models with an RGB camera or microphone module M30672-001

For use in models with an IR camera M30673-001

Cable Kit

To identify the contents of the Cable Kit, use this table.

Table

Component Spare part number

Cable Kit, includes: M30646-001

Hub board to system board cable

LCD Support Kit (includes double-sided tape and foam sponge; not illustrated) M33161-001

Display cable (included in Display Cable Kit; not illustrated) M30647-001

Second ambient light sensor to display panel cable (included in Cable Kit; not illustrated) M30646-001

Second ambient light sensor to hub board cable (included in Cable Kit; not illustrated) M30646-001

Ambient light sensor board to hub board cable (included in Cable Kit; not illustrated) M30646-001

Ambient light sensor board to display panel cable (included in Cable Kit; not illustrated) M30646-001

Camera cable (included in Cable Kit; not illustrated) M30646-001

Display cable (included in Display Cable Kit; not illustrated) M30647-001

3-3 Cable Kit content descriptions and part number

IR camera to hub board cable

Ambient light sensor to hub board cable

Ambient light sensor to hub board cable (privacy models with WWAN)

Ambient light sensor to display panel (privacy models with WWAN)

22 Chapter 3 Illustrated parts catalog

Table 3-3 Cable Kit content descriptions and part number (continued)

Component Spare part number

Dual ambient light sensor to hub board cable

Touchpad cable

Fingerprint reader board cable

USB board to system board cable (2)

Camera/microphone module to hub board cable

Plastics Kit

To identify the Plastics Kit components, use this table.

Table 3-4 Plastics Kit component descriptions and part numbers

Component Spare part number

Plastics Kit, includes: M30663-001

I/O bracket

SIM card insert

Hinge cover

WWAN insulator

Fingerprint reader insert

Fingerprint reader gasket

Display bezel plate protective tape

Ambient light sensor protective tape

Memory module protective shield (for models without WWAN)

Solid-state drive protective shield

Miscellaneous parts

To identify the miscellaneous parts, use this table.

Table

3-5 Miscellaneous part descriptions and part numbers

Component Spare part number

AC adapters

65 W, nPFC, SMART, 3 pin, 4.5 mm 710412-001

65 W, nPFC, SMART, 4.5 mm, EM 913691-850

65 W, nPFC, USB-C, 1.8 m [5.9 ft] L67440-001

45 W, nPFC, SMART, RC, 4.5 mm, nonslim 741727-001

45 W, nPFC, SMART, RC, 4.5 mm, 2 pin 742436-001

Plastics Kit 23

Table 3-5 Miscellaneous part descriptions and part numbers (continued)

Component Spare part number

45 W, nPFC, USB-C, wall mount, 1.8 m [5.9 ft] L43407-001

Rubber Kit (includes top support bumper and antenna bumpers) M30667-001

Miscellaneous Kit (includes memory module cover, solid-state drive cover, and SIM tray) M33155-001

Screw Kit M30668-001

Power adapter, duckhead

Japan L33157-001

Power cord (C7, conventional, 1.0 m [3.3 ft])

Japan L19375-001

Power cord (C5, conventional, 1.0 m [3.3 ft])

Argentina L19357-001

Australia L19358-001

Brazil L19359-001

Denmark L19360-001

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001

India L19363-001

Israel L19362-001

Italy L19364-001

Japan L19365-001

North America L19367-001

People's Republic of China L19368-001

South Africa L19369-001

South Korea L19366-001

Switzerland L19370-001

Taiwan L19372-001

Thailand L19371-001

The United Kingdom L19373-001

Power cord (C5, conventional, 1.8 m)

Argentina L19357-002

Australia L19358-002

Brazil L19359-002

Denmark L19360-002

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-002

India L19363-002

24 Chapter 3 Illustrated parts catalog

Table 3-5 Miscellaneous part descriptions and part numbers (continued)

Component Spare part number

Israel L19362-002

Italy L19364-002

Japan L19365-002

North America L19367-002

People's Republic of China L19368-002

South Africa L19369-002

South Korea L19366-002

Switzerland L19370-002

Taiwan L19372-002

Thailand L19371-002

The United Kingdom L19373-002

Miscellaneous parts 25

4 Removal and replacement procedures

preliminary requirements

Use this information to properly prepare to disassemble and reassemble the computer.

Tools required

You need the following tools to complete the removal and replacement procedures:

● Tweezers

● Nonconductive, nonmarking pry tool

● Magnetic Phillips P1 screwdriver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors

Handle cables with extreme care to avoid damage.

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by
the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables
are routed so that they cannot be caught or snagged as you remove or replace parts. Handle ex cables with
extreme care; these cables tear easily.

Drive handling

Note the following guidelines when handling drives.

26 Chapter 4 Removal and replacement procedures preliminary requirements

IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer,

damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray
is closed.

Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive or an optical drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging, and label the package “FRAGILE.”

Electrostatic discharge information

A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be aected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.

IMPORTANT: To prevent damage to the device when you remove or install internal components, observe

these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described

Personal grounding methods and equipment on page 28.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Follow these static electricity guidelines.

● Dierent activities generate dierent amounts of static electricity.

● Static electricity increases as humidity decreases.

4-1 Static electricity occurrence based on activity and humidity

Table

Event 55% 40% 10%

Relative humidity

Walking across carpet 7,500 V 15,000 V 35,000 V

Electrostatic discharge information 27

Table 4-1 Static electricity occurrence based on activity and humidity (continued)

Relative humidity

Walking across vinyl oor

Motions of bench worker

Removing DIPs (dual in-line packages) from plastic tube

Removing DIPs from vinyl tray

Removing DIPs from polystyrene foam

Removing bubble pack from PCB (printed circuit board)

Packing PCBs in foam-lined box

Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.

NOTE: As little as 700 V can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.

● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

3,000 V

400 V

400 V

2,000 V

3,500 V

7,000 V

5,000 V

5,000 V

800 V

700 V

4,000 V

5,000 V

20,000 V

11,000 V

12,000 V

6,000 V

2,000 V

11,500 V

14,500 V

26,500 V

21,000 V

● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

● Place items on a grounded surface before removing them from their container.

● Always be properly grounded when touching a sensitive component or assembly.

● Avoid contact with pins, leads, or circuitry.

● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive

foam.

Personal grounding methods and equipment

Using certain equipment can prevent static electricity damage to electronic components.

● Wrist straps are exible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To

provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and t snugly into the banana plug connector on the grounding mat or workstation.

● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with

most types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with
a maximum of 1 MΩ ±10% resistance between the operator and ground.

4-2 Static shielding protection levels

Table

Static shielding protection levels

Method Voltage

Antistatic plastic 1,500

28 Chapter 4 Removal and replacement procedures preliminary requirements

Table 4-2 Static shielding protection levels (continued)

Static shielding protection levels

Carbon-loaded plastic

Metallized laminate

Grounding the work area

To prevent static damage at the work area, follow these precautions.

● Cover the work surface with approved static-dissipative material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and

equipment.

● Use static-dissipative mats, foot straps, or air ionizers to give added protection.

● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle

them only at static-free work areas.

● Turn o power and input signals before inserting and removing connectors or test equipment.

● Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and

polystyrene foam.

● Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.

● Avoid contact with pins, leads, or circuitry.

7,500

15,000

Recommended materials and equipment

HP recommends certain materials and equipment to prevent static electricity.

● Antistatic tape

● Antistatic smocks, aprons, or sleeve protectors

● Conductive bins and other assembly or soldering aids

● Conductive foam

● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance

● Static-dissipative table or oor mats with hard tie to ground

● Field service kits

● Static awareness labels

● Wrist straps and footwear straps providing 1 MΩ ±10% resistance

● Material handling packages

● Conductive plastic bags

● Conductive plastic tubes

● Conductive tote boxes

● Opaque shielding bags

Electrostatic discharge information 29

● Transparent metallized shielding bags

● Transparent shielding tubes

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment.

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized

equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

30 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

Customer Self-Repair parts

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

NOTE: The Customer Self-Repair program is not available in all locations. Installing a part that is not

supported by the Customer Self-Repair program can void your warranty. Check your warranty to determine
whether Customer Self-Repair is supported in your location.

Component replacement procedures

To remove and replace computer components, use these procedures.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer.

NOTE: HP continually improves and changes product parts. For complete and current information about

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

You must remove, replace, or loosen as many as 8 screws when you service Customer Self-Repair parts. Make
special note of each screw size and location during removal and replacement.

Preparation for disassembly

To prepare to disassemble the computer, use these steps.

See Removal and replacement procedures preliminary requirements on page 26 for initial safety procedures.

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Bottom cover

To remove the bottom cover, use this procedure and illustration.

Table

5-1 Bottom cover description and part number

Description Spare part number

Bottom cover M30652-001

Before removing the bottom cover, prepare the computer for disassembly (Preparation for disassembly

on page 31).

Remove the bottom cover:

1. Loosen the ve captive Phillips screws that secure the bottom cover to the computer.

31

2. Starting near the hinges, use a nonmarking, nonconductive tool to release the edges of the bottom

cover from the computer (1).

3. Remove the bottom cover from the computer (2).

To replace the bottom cover, reverse the removal procedures.

Memory modules

To remove the memory modules, use this procedure and illustration.

5-2 Memory module descriptions and part numbers

Table

Description Spare part number

16 GB, DDR4-3200 L67710-001

32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Table 5-2 Memory module descriptions and part numbers (continued)

Description Spare part number

8 GB, DDR4-3200 L46598-001

4 GB, DDR4-3200 L83673-001

Memory module cover (included in Miscellaneous Parts Kit) M33155-001

Before removing the memory, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (Bottom cover on page 31).

3. Disconnect the battery cable from the system board (see Battery on page 38).

If you are replacing a memory module, remove the existing memory module:

1. Use the tab (1) to lift the cover o the memory modules (2). The cover is held in place by clips on the

system board.

Component replacement procedures 33

2. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then

remove the module (2). Use the same procedure to remove all memory modules.

IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.

Do not touch the components on the memory module.

To protect a memory module after removal, place it in an electrostatic-safe container.

To install a memory module:

1. Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot

at an angle until it is seated (2).

2. Press down on the module until the side retention clips snap into place (3).

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

3. Replace the cover by inserting the edges of the cover into the clips on the system board that surround

the memory modules (1).

Solid-state drive

To remove the M.2 solid-state drive, use this procedure and illustration.

Table

5-3 Solid-state drive descriptions and part numbers

Description Spare part number

1 TB, PCIe, TLC L85348-001

512 GB, PCIe, TLC L85360-001

512 GB, PCIe, value L85364-001

256 GB, PCIe, TLC L85350-001

256 GB, PCIe, value L85354-001

128 GB, SATA-3, TLC L85346-001

Solid-state drive cover (included in Miscellaneous Parts Kit) M33155-001

Before removing the solid-state drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (Bottom cover on page 31).

3. Disconnect the battery cable from the system board (see Battery on page 38).

Component replacement procedures 35

Remove the solid-state drive:

▲ Use the tab (1) to lift the cover o the solid-state drive (2). The cover is held in place by clips on the

system board.

1. Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive to the computer.

2. Pull the drive away from the socket to remove it (2).

36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

3. Replace the cover by inserting the edges of the cover into the clips on the system board near the sides of

the solid-state drive.

To install the solid-state drive, reverse the removal procedures.

NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion.

Component replacement procedures 37

6 Removal and replacement procedures for

authorized service provider parts

This chapter provides removal and replacement procedures for authorized service provider parts.

IMPORTANT: Components described in this chapter should be accessed only by an authorized service

provider. Accessing these parts can damage the computer or void the warranty.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer.

Component replacement procedures

To remove and replace computer components, use these procedures.

NOTE: HP continually improves and changes product parts. For complete and current information about

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

You must remove, replace, or loosen as many as 53 screws when you service the parts described in this
chapter. Make special note of each screw size and location during removal and replacement.

Preparation for disassembly

To remove and replace computer components, use these procedures.

See Removal and replacement procedures preliminary requirements on page 26 for initial safety procedures.

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Battery

To remove the battery, use this procedure and illustration.

Table

6-1 Battery description and part number

Description Spare part number

Battery, 3 cell, 53 Whr L78555-005

Battery, 3 cell, 42 Whr M12451-005

38 Chapter 6 Removal and replacement procedures for authorized service provider parts

WARNING! To avoid personal injury and damage to the product:

● Do not puncture, twist, or crack the battery.

● Do not cause an external puncture or rupture to the battery. They can cause a short inside the battery,

which can result in battery thermal runaway.

● Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which might

puncture the battery.

● Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case.

These actions can apply undue force on the battery.

● Do not touch the connectors with any metallic surface or object, such as metal tools, screws, or coins,

which can cause shorting across the connectors.

Before removing the battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (Bottom cover on page 31).

WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the

computer, a replacement battery provided by HP, or a compatible battery purchased from HP.

IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of

information. To prevent loss of information, save your work or shut down the computer through Windows
before you remove the battery.

Remove the battery:

1. Disconnect the battery cable from the system board (1).

2. Remove the speaker cable from the clips along the bottom of the battery (2).

3. Remove the four Phillips M2.0 × 4.0 screws (3) that secure the battery to the computer.

4. Rotate the top of the battery up, and then pull it away from the bottom of the computer to remove it (4).

To insert the battery, reverse the removal procedures.

WLAN module

To remove the WLAN module, use this procedure and illustration.

Component replacement procedures 39

Table 6-2 WLAN module descriptions and part numbers

Description Spare part number

Intel Wi-Fi 6 AX200 + Bluetooth 5 (non-vPro) L35282-005

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L44796-005

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (Bottom cover on page 31).

3. Disconnect the battery cable from the system board (see Battery on page 38).

Remove the WLAN module:

1. Carefully disconnect the two antenna cables from the module (1).

2. Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3).

NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white

WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable
connects to the WLAN module #1 Aux terminal.

40 Chapter 6 Removal and replacement procedures for authorized service provider parts

3. If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on

the antenna connector, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

WWAN module

To remove the WWAN module, use this procedure and illustration.

Table

6-3 WWAN module descriptions and part numbers

Description Spare part number

Intel XMM 7360 LTE-Advanced (Cat 9) L15398-005

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.

Before removing the WWAN module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (Bottom cover on page 31).

3. Disconnect the battery cable from the system board (see Battery on page 38).

Remove the WWAN module:

1. Remove the protective piece from the antenna connectors (1).

2. Disconnect the WWAN antenna cables (2) from the terminals on the WWAN module.

3. Remove the Phillips M2.0 × 2.0 screw (3) that secures the WWAN module to the bottom cover. (The

WWAN module tilts up.)

Component replacement procedures 41

4. Remove the WWAN module (4) by pulling the module away from the slot at an angle.

NOTE: When viewed with the antenna terminals at the top of the module, the white WWAN antenna

cables connects to the terminal to the left of the black WWAN antenna cables.

5. If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be

installed on the antenna connector, as shown in the following illustration.

Reverse this procedure to install the WWAN module.

42 Chapter 6 Removal and replacement procedures for authorized service provider parts

RTC battery

To remove the RTC battery, use this procedure and illustration.

Table 6-4 RTC battery description and part number

Description Spare part number

RTC battery L13694-001

Before removing the RTC battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (Bottom cover on page 31).

3. Remove the battery (see Battery on page 38).

Remove the RTC battery:

1. Disconnect the battery cable from the system board (1).

2. Use a tool to release the battery from the computer (2).

Reverse this procedure to install the RTC battery.

Speakers

To remove the speakers, use this procedure and illustration.

Table

Before removing the speakers, follow these steps:

6-5 Speaker description and part number

Description Spare part number

Speaker Kit M30648-001

Component replacement procedures 43

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (Bottom cover on page 31).

3. Disconnect the battery cable from the system board (see Battery on page 38).

Remove the speakers:

1. Disconnect the speaker cable from the system board (1).

2. Remove the speakers from the computer (2) and remove the cable between the speakers from the clips

along the bottom of the computer (3).

Reverse this procedure to install the speakers.

Power connector cable

To remove the power connector cable, use this procedure and illustration.

Table

6-6 Power connector cable description and part number

Description Spare part number

Power connector cable M15626-001

Before removing the power connector cable, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (Bottom cover on page 31).

3. Disconnect the battery (see Battery on page 38).

Remove the power connector cable:

1. Disconnect the cable from the system board (1), and then remove the cable from the clip (2).

2. Remove the Phillips M2.0 × 4.0 screw (3) that secures the power connector cable to the computer.

44 Chapter 6 Removal and replacement procedures for authorized service provider parts

3. Remove the power connector cable from the computer (4).

Reverse this procedure to install the power connector cable.

USB board

To remove the USB board, use this procedure and illustration.

Table

6-7 USB board description and part number

Description Spare part number

USB board M30670-001

USB board cables (included in Cable Kit) M30646-001

Before removing the USB board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (Bottom cover on page 31).

3. Disconnect the battery cable from the system board (see Battery on page 38).

Remove the USB board:

1. Disconnect the smaller cable from the USB board (1).

2. Disconnect the larger cable from the ZIF connector on the USB board (2).

3. Remove the three Phillips M2.0 × 4.0 screws (3).

Component replacement procedures 45

4. Lift the back of the board up, and then remove board from computer (4).

Reverse this procedure to install the USB board.

Fingerprint reader board

To remove the ngerprint reader board, use this procedure and illustration.

Table

6-8 Fingerprint reader board description and part number

Description Spare part number

Fingerprint reader board M03434-001

Fingerprint reader board cable (included in Cable Kit) M30646-001

Fingerprint reader board bracket M30665-001

Before removing the ngerprint reader board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (Bottom cover on page 31).

3. Remove the battery (see Battery on page 38).

Remove the ngerprint reader board:

1. Remove the Phillips M2.0 × 2.0 screw (1) that secures the ngerprint reader bracket to the computer,

and then remove the bracket (2).

2. Disconnect the cable from the ZIF connector on the ngerprint reader board (3).

46 Chapter 6 Removal and replacement procedures for authorized service provider parts

3. Remove the ngerprint reader board from the computer (4).

Reverse this procedure to install the ngerprint reader board.

Touchpad

To remove the touchpad, use this procedure and illustration.

Table

6-9 Touchpad description and part number

Description Spare part number

Touchpad

Touchpad cable (included in Cable Kit) M30646-001

Before removing the touchpad, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (Bottom cover on page 31).

3. Remove the battery (see Battery on page 38).

Remove the touchpad:

1. Disconnect the cable from the ZIF connector on the touchpad (1).

2. Remove the three Phillips M2.0 × 2.0 screws (2) that secure the touchpad to the computer.

Component replacement procedures 47

Fan

3. Lift the top of the touchpad, and then pull it away from the bottom of the computer to remove it (3).

Reverse this procedure to install the touchpad.

To remove the fan, use this procedure and illustration.

Table

6-10 Fan description and part number

Description Spare part number

Fan assembly M30650-001

Before removing the fan, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (Bottom cover on page 31).

3. Disconnect the battery cable from the system board (see Battery on page 38).

Remove the fan assembly:

1. Remove the cables from the clips on the side of the fan (1).

2. Disconnect the fan cable from the system board (2).

48 Chapter 6 Removal and replacement procedures for authorized service provider parts

3. Loosen the three Phillips captive screws (3) that secure the fan to the computer, and then remove the

fan from the computer (4).

Reverse this procedure to install the fan assembly.

Heat sink

To remove the heat sink, use these procedures and illustrations.

Table

Before removing the heat sink, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (Bottom cover on page 31).

3. Disconnect the battery cable from the system board (see Battery on page 38).

Remove the heat sink:

1. In the order indicated on the heat sink, loosen the four captive Phillips screws (1) that secure the heat

6-11 Heat sink descriptions and part numbers

Description Spare part number

Heat sink M30651-001

sink to the computer.

Component replacement procedures 49

2. Remove the heat sink from the computer (2).

3. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board

components each time the heat sink is removed. Replacement thermal material is included with the heat
sink and system board spare part kits. The following illustration shows the replacement thermal
material locations.

Thermal paste is used on the heat sink (1) and associated system board component (2).

Reverse this procedure to install the heat sink.

System board

To remove the system board, use these procedures and illustrations.

50 Chapter 6 Removal and replacement procedures for authorized service provider parts

Table 6-12 System board descriptions and part numbers

Description Spare part

number

System board (includes processor):

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating system

xxxxxx-601: Windows 10 operating system

AMD Ryzen 7 PRO 4750U M30644-xx1

AMD Ryzen 7 PRO 4750U (WWAN models) M30645-xx1

AMD Ryzen 7 4700U M30640-xx1

AMD Ryzen 7 4700U (WWAN) M30641-xx1

AMD Ryzen 5 PRO 4650U M30642-xx1

AMD Ryzen 5 PRO 4650U (WWAN models) M30643-xx1

AMD Ryzen 5 4500U M30638-xx1

AMD Ryzen 5 4500U (WWAN) M30639-xx1

AMD Ryzen 3 4300U M30636-xx1

AMD Ryzen 3 4300U (WWAN models) M30637-xx1

Before removing the system board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (Bottom cover on page 31).

3. Remove the battery (see Battery on page 38).

4. Remove the fan (see Fan on page 48).

When you replace the system board, be sure to remove the following components (as applicable) from the
defective system board and install them on the replacement system board:

● Memory modules (see Memory modules on page 32).

● WLAN module (see WLAN module on page 39).

● WWAN module (see WWAN module on page 41).

● Solid-state drive (see Solid-state drive on page 35).

● Heat sink (see Heat sink on page 49).

Remove the system board:

1. Disconnect the following cables from the system board:

● Power connector cable (1)

● Camera cable (2)

● Antenna cables from the WWAN module (select products only) (3)

● Larger USB cable from the USB board (ZIF) (4)

Component replacement procedures 51

● Small USB cable from the system board (5)

● Speaker cable (6)

● Display cable (7)

● Antenna cables from the WLAN module (8)

● Keyboard cable (ZIF) (9)

● Touchpad cable (ZIF) (10)

● Keyboard backlight cable (ZIF) (select products only) (11)

● RTC battery cable (12)

● Fingerprint reader cable (ZIF) (select products only) (13)

2. Remove the cables from the clip in the bracket (1).

52 Chapter 6 Removal and replacement procedures for authorized service provider parts

3. Remove the four Phillips M2.0 × 4.0 screws (2) that secure the bracket to the system board, and then

remove the bracket (3).

The plastic bracket is available in the Plastics Kit as spare part number M30663-001.

4. Remove the two Phillips M2.0 × 4.0 screws (1) and the three Phillips M2.0 × 2.0 screws (2) that secure

the system board to the computer.

5. Remove the SIM card insert from the computer (1).

Component replacement procedures 53

6. Lift the side of the system board upward (2), and then pull the system board away from the connectors

on the side of the computer to remove it (3).

NOTE: When replacing the system board, be sure to leave the RTC battery installed on the old system

board.

Reverse this procedure to install the system board.

Display assembly

To remove and disassemble the display assembly, use these procedures and illustrations.

Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at the
subcomponent level.

Before removing the display panel, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).

2. Remove the bottom cover (Bottom cover on page 31).

3. Disconnect the battery cable from the system board (see Battery on page 38).

4. Remove the power connector cable (Power connector cable on page 44).

Remove the display assembly:

1. Disconnect the camera cable (1) and the antenna cables from the WWAN module (2).

54 Chapter 6 Removal and replacement procedures for authorized service provider parts

2. Disconnect the display cable (3) and the antenna cables from the WLAN module (4).

3. Remove the six Phillips M2.5 × 4.0 screws that secure the display assembly to the computer.

4. Rotate the display to open the hinges (1).

Component replacement procedures 55

5. Separate the display assembly from the computer (2).

6. If you need to replace display assembly subcomponents:

a. Flex the top (1), the left and right sides (2), and then the bottom of the bezel (3) to release it.

b. Remove the bezel from the display (4).

Bezels are available as the following spare part numbers:

NOTE: When replacing the bezel, be sure that the replacement bezel matches the original bezel.

● M30658-001: IR camera and ambient light sensor

● M30657-001: IR camera

● M30656-001: RGB camera

● M30659-001: Microphone module only (no camera module)

7. If you need to remove the display panel:

56 Chapter 6 Removal and replacement procedures for authorized service provider parts

NOTE: You do not need to remove the hinge cover or hinges to remove the display panel.

a. Multiple alignment tools are included with the replacement panel. Check the t of the various

alignment tools on the display assembly. Make note of the best tting alignment tool to use when
replacing the display panel.

b. The display panel is secured to the display enclosure with tape that is installed under the left and

right sides of the panel. To remove the panel, use tweezers to grasp the end of the tape (1). While
turning the tweezers, wrap the tape around the tweezers (2) as you continue to pull the tape out
from behind the display panel (3). You must pull the tape multiple times before it is completely
removed.

c. Rotate the display panel over and place it next to the display enclosure (4).

Display panels are available as the following spare part numbers:

M30680-001: 1000 nit panel

M30679-001: 400 nits

M30678-001: 250 nits

The LCD Support Kit is available as spare part number M33161-001 and includes double-sided tape
and foam sponge.

d. Place the display panel next to the display enclosure (1).

e. Lift the tape from the connector on the display panel (2), rotate the locking lever (3), and then

disconnect the cable from the panel (4).

Component replacement procedures 57

f. Remove the panel (5).

8. When replacing the display panel, follow these steps:

IMPORTANT: Before installing the display panel, be sure to install the display cable to the back of the

panel.

a. Peel the protective layer from the bottom of the adhesive strips (1).

b. Starting near the bottom of the inside of the display back cover (2), install the adhesive strips on

both the left and right sides by aligning them with the groove on the edge of cover (3).

c. Peel the protective layer from the top of the adhesive strips (4).

d. Install the previously selected alignment tools onto the upper left and right corners of the display

rear cover (5).

58 Chapter 6 Removal and replacement procedures for authorized service provider parts

e. Insert the top of the panel into the top of the display rear cover (6), and then rotate the panel into

place (7). Be sure that the upper corners of the panel are positioned up against the insides of the
alignment tools.

The double-sided adhesive strips are available as spare part number M33161-001.

f. Remove the alignment tool.

g. Replace the bezel by pressing along the bottom, sides, and then top of the bezel to snap it into

place.

Component replacement procedures 59

h. Install temporary rubber spacer strips on the left and right sides of the bezel (1), and then close

the display (2).

i. Position the computer upside down on a table.

j. Leave the computer upside down on the table for 20 minutes to allow the adhesive to set.

k. Position the computer upright on a table.

l. Leave the computer upright on the table for 10 minutes to be sure the panel sits correctly in the

display.

60 Chapter 6 Removal and replacement procedures for authorized service provider parts

m. Open the display and remove rubber spacer strips.

n. Replace the hinge cover by positioning the cover over the bottom of the display, rotating the cover

upward, sliding it to the left, and then replacing the screw.

9. If you need to remove the hinge cover from the display enclosure:

a. Remove the Phillips M1.2 × 3.0 screw (1) that secures the hinge cover to the display.

b. Slide the hinge cover toward the right (2).

c. Rotate the bottom of the hinge cover up, and then remove it from the display (3).

d. Note the location of all cables hidden by the hinge cover so that you can be sure to properly route

the cables during reassembly.

The hinge cover is available in the Plastics Kit as spare part number M30663-001.

10. If you need to remove the hinges from the display enclosure:

a. Remove the three Phillips M2.5 × 10.0 screws (1) from each hinge.

b. Remove the hinges from the display (2).

The hinges are available in the Hinge Kit as spare part number M30666-001.

Component replacement procedures 61

11. When installing the display hinges, use the following illustration to determine proper cable routing. The

WWAN antenna cables and display cable route through the right hinge (1). The WLAN antenna cables and
display cable route through the left hinge (2).

12. If you need to remove the hub board from the display:

a. Disconnect the display cable from the ZIF connector (1) on the hub board.

b. Disconnect the camera cable from the ZIF connector (2) on the hub board.

62 Chapter 6 Removal and replacement procedures for authorized service provider parts

c. Disconnect the smaller cables from the reverse ZIF connectors on the hub board (3) (4).

d. Use a tool (5) to release the board from the display rear cover (6).

The hub board is available as spare part number M30673-001 in models with an IR camera and
M30672-001 in models with an RGB camera or microphone module.

13. If you need to remove the ambient light sensor from the display, disconnect the cable from the reverse

ZIF connector on the board (1), and then use a tool (2) to release the sensor from the computer (3).

The ambient light sensor is available as spare part number M30669-001.

Component replacement procedures 63

14. If you need to remove the second ambient light sensor from the display, disconnect the cables from the

ZIF connectors on the board (1), and then remove the sensor from the computer (2).

15. If you need to remove the camera module:

▲ Use a tool to lift up evenly across the module and peel the module up from the display back cover

(1), and then disconnect the cable from the reverse ZIF connector on the module (2). The camera
module is available as spare part number M30660-001 for HD cameras and M30661-001 for IR
cameras. The microphone module is available using spare part number M30671-001.

NOTE: For installation, note that the cable routes under the camera module before it connects to

the module.

64 Chapter 6 Removal and replacement procedures for authorized service provider parts

16. If you need to remove the display cable, disconnect the cable from the ZIF connector on the hub board

(1), remove the cable from the clips at the bottom of the display back cover (2), and then remove the

cable (3).

The display panel cable is available as spare part number M30647-001.

17. If you need to remove the camera cable, disconnect the cable from the ZIF connector on the hub board,

and then peel the cable o the inside of the display back cover to remove it.

The camera cable is available in the Cable Kit as spare part number M30646-001.

Component replacement procedures 65

18. If you need to remove the WLAN antenna cables, remove the cables from the clips at the bottom and

side of the cover (1), and then peel the antennas o the inside of the display back cover (2).

19. If you need to remove the WWAN antenna cables, remove the cables from the clips along the edges of

the display back cover (1), peel the antennas o the inside of the cover (2), and then remove the
antennas and cables (3).

66 Chapter 6 Removal and replacement procedures for authorized service provider parts

20. If you need to remove the ambient light sensor cable, disconnect the cable from the ZIF connectors on

the ambient light sensor board (1) and hub board (2), and then peel the cable o the inside of the
display back cover to remove it (3).

The ambient light sensor cable is available in the Cable Kit as spare part number M30646-001.

Component replacement procedures 67

21. If you need to remove the second ambient light sensor cables, disconnect the cable from the ZIF

connectors on the second ambient light sensor (1) and hub board (2), and then peel the cables o the
inside of the display back cover to remove them (3).

The second ambient light sensor cable is available in the Cable Kit as spare part number M30646-001.

Display back covers are available as the following spare part numbers:

M30653-001: Models with WWAN, thin

M30654-001: Models with WLAN, thick

M30655-001: Models with WLAN, thin

Reverse this procedure to reassemble and replace the display assembly.

Keyboard with top cover

The top cover with keyboard remains after removing all other spare parts from the computer. In this section,
the rst table provides the main spare part number for the top cover/keyboards. The second table provides
the country codes.

Table

6-13 Keyboard with top cover descriptions and part numbers

Description Spare part number

Keyboard with top cover, backlit M30681-xx1

Keyboard with top cover, not backlit M30682-xx1

Keyboard with top cover, backlit, for use in privacy models M30683-xx1

68 Chapter 6 Removal and replacement procedures for authorized service provider parts

Table 6-14 Spare part country codes

For use in country or
region

Belgium -A41 Hungary -211 Saudi Arabia -171

Brazil -201 Iceland -DD1 Slovenia -BA1

Bulgaria -261 India -D61 South Korea -AD1

Chile -161 Israel -BB1 Spain -071

Czech Republic/Slovakia -FL1 Italy -061 Switzerland -BG1

Denmark -081 Japan -291 Taiwan -AB1

Denmark, Finland, and
Norway

French Canada -DB1 Northern Africa -FP1 Turkey -141

Finland/Sweden -B71 Norway -091 Turkey-F -541

France -051 Portugal -131 Ukraine -BD1

Germany -041 Romania -271 United Kingdom -031

Greece -151 Russia -251 United States -001

Spare part
number

-DH1 The Netherlands -B31 Thailand -281

For use in country or
region

Spare part
number

For use in country or
region

Spare part
number

Component replacement procedures 69

7 Backing up, restoring, and recovering

You can use Windows tools or HP software to back up your information, create a restore point, reset your
computer, create recovery media, or restore your computer to its factory state. Performing these standard
procedures can return your computer to a working state faster.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Backing up information and creating recovery media

These methods of creating recovery media and backups are available on select products only.

Using Windows tools for backing up

HP recommends that you back up your information immediately after initial setup. You can do this task either
using Windows Backup locally with an external USB drive or using online tools.

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.

Using the HP Cloud Recovery Download Tool to create recovery media (select products only)

You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.

For details:

▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that

matches the type of computer that you have.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 71 to restore

your computer before you obtain and use the HP recovery discs. Using a recent backup can return your
machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling
all the operating system software released since your initial purchase can be a lengthy process.

Restoring and recovering your system

You have several tools available to recover your system both within and outside of Windows if the desktop
cannot load.

HP recommends that you attempt to restore your system using the Restoring and recovery methods

on page 71.

70 Chapter 7 Backing up, restoring, and recovering

Creating a system restore

System Restore is available in Windows. The System Restore software can automatically or manually create
restore points, or snapshots, of the system les and settings on the computer at a particular point.

When you use System Restore, it returns your computer to its state at the time you made the restore point.
Your personal les and documents should not be aected.

Restoring and recovery methods

After you run the rst method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.

1. Run a Microsoft System Restore.

2. Run Reset this PC.

NOTE: The options Remove everything and then Fully clean the drive can take several hours to

complete and leave no information on your computer. It is the safest way to reset your computer before
you recycle it.

3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media

on page 71.

For more information about the rst two methods, see the Get Help app:

Select the Start button, select the Get Help app, and then enter the task you want to perform.

NOTE: You must be connected to the internet to access the Get Help app.

Recovering using HP Recovery media

You can use HP Recovery media to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud
Recovery Download Tool.

For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only)

on page 70.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

NOTE: HP recommends that you follow the Restoring and recovery methods on page 71 to restore your

computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to
a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the
operating system software released since your initial purchase can be a lengthy process.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order, the
order of devices listed in BIOS for startup information. You can select an optical drive or a USB ash drive,
depending on the location of your HP Recovery media.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

Restoring and recovering your system 71

To change the boot order:

1. Insert the HP Recovery media.

2. Access the system Startup menu.

● For computers or tablets with keyboards attached, turn on or restart the computer or tablet,

quickly press esc, and then press f9 for boot options.

● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up

button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.

3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen

instructions.

Using HP Sure Recover (select products only)

Select computer models are congured with HP Sure Recover, a PC operating system (OS) recovery solution
built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed
recovery software.

Using HP Sure Recover, an administrator or user can restore the system and install:

● Latest version of the operating system

● Platform-specic device drivers

● Software applications, in the case of a custom image

To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-
screen instructions to nd your product and locate your documentation.

72 Chapter 7 Backing up, restoring, and recovering

8 Using HP PC Hardware Diagnostics

You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unied Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a rmware feature.

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics

Windows on page 74.

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated.

▲ Depending on the instructions on the screen, choose one of these options:

● If failure ID link is displayed, select the link and follow the on-screen instructions.

● If instructions for calling support are displayed. Follow those instructions.

Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP
Support Assistant, or the Start menu.

Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support.

1. Select the Start button, and then select HP Help and Support.

2. Select HP PC Hardware Diagnostics Windows.

3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-

screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Accessing HP PC Hardware Diagnostics Windows from Support Assistant

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant.

Using HP PC Hardware Diagnostics Windows (select products only) 73

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Troubleshooting and xes.

3. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-

screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu.

1. Select the Start button.

2. Right-click HP PC Hardware Diagnostics for Windows, select More, and then select Run as

administrator.

3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-

screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Downloading HP PC Hardware Diagnostics Windows

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must
use a Windows computer to download this tool because only .exe les are provided.

Downloading the latest HP PC Hardware Diagnostics Windows version from HP

To download HP PC Hardware Diagnostics Windows from HP, follow these steps.

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB ash

drive.

The tool downloads to the selected location.

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.

1. Select the Microsoft Store app on your desktop or enter Microsoft Store in the taskbar search box.

2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.

3. Follow the on-screen directions.

The tool downloads to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

You can download HP PC Hardware Diagnostics Windows by product name or number.

74 Chapter 8 Using HP PC Hardware Diagnostics

NOTE: For some products, you might have to download the software to a USB ash drive by using the

product name or number.

1. Go to http://www.hp.com/support.

2. Select Software and Drivers, select your type of product, and then enter the product name or number in

the search box that is displayed.

3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the

specic Windows diagnostics version to be downloaded to your computer or USB ash drive.

The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB ash
drive where the .exe le downloaded, double-click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download

and create the HP UEFI support environment because only .exe les are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 76.

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated.

For assistance in solving the problem:

▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID

code that appears on the next screen. The HP Customer Support - Service Center page appears with your
Failure ID and product number automatically lled in. Follow the on-screen instructions.

– or –

Contact support, and provide the Failure ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow this procedure.

Using HP PC Hardware Diagnostics UEFI 75

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB ash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 76.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,

and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in some situations.

● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive, follow this procedure.

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a
USB ash drive.

NOTE: For some products, you might have to download the software to a USB ash drive by using the

product name or number.

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI

Diagnostics version for your computer.

76 Chapter 8 Using HP PC Hardware Diagnostics

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a precongured server.

For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/

techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

You can download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive.

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

You can download HP Remote PC Hardware Diagnostics UEFI by product name or number.

NOTE: For some products, you might have to download the software by using the product name or number.

1. Go to http://www.hp.com/support.

2. Select Software and Drivers, select your type of product, enter the product name or number in the

search box that is displayed, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI

version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several
customizations.

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in

interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the

HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB ash drive) to run remote diagnostics.

● Set a location for storing the test results. You can also set the user name and password that you use for

uploads.

● Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 77

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

78 Chapter 8 Using HP PC Hardware Diagnostics

9 Computer Setup (BIOS), TPM, and HP Sure

Start

HP provides several tools to help set up and protect your computer.

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as hard drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for types of devices installed, the startup sequence of the computer, and amount of system
and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press f10 to enter
Computer Setup.

Navigating and selecting in Computer Setup

You can navigate and select in Computer Setup using one or more methods.

● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or

use a pointing device to select the item.

● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or

use the up arrow key or the down arrow key on the keyboard.

● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow

the on-screen instructions.

To exit Computer Setup, choose one of the following methods:

● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and

Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and

then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into eect when the computer restarts.

Restoring factory settings in Computer Setup

To return all settings in Computer Setup to the values that were set at the factory, follow these steps.

NOTE: Restoring defaults will not change the hard drive mode.

Using Computer Setup 79

1. Start Computer Setup. See Using Computer Setup on page 79.

2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

NOTE: On select products, the selections might display Restore Defaults instead of Apply Factory

Defaults and Exit.

Your changes go into eect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are
packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.

You can access BIOS version information (also known as ROM date and System BIOS) by pressing fn+esc (if you
are already in Windows) or by using Computer Setup.

1. Start Computer Setup. See Using Computer Setup on page 79.

2. Select Main, and then select System Information.

3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and

Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

To check for later BIOS versions, see Preparing for a BIOS update on page 80.

Preparing for a BIOS update

Be sure to follow all prerequisites before downloading and installing a BIOS update.

IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

Downloading a BIOS update

After you review the prerequisites, you can check for and download BIOS updates.

80 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. Make a note of the date, name, or other identier. You might need this information to
locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

Installing a BIOS update

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps.

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps.

1. Access the Boot Device Options menu:

● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.

2. Select a boot device, press enter, and then follow the on-screen instructions.

TPM BIOS settings (select products only)

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).

TPM BIOS settings (select products only) 81

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure

that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation or usage of
TPM that violates the previously mentioned requirement, you shall bear all the liabilities wholly and solely. HP
will not be responsible for any related liabilities.

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Using Computer Setup on page 79.

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

Using HP Sure Start (select products only)

Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.

HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. Advanced users can customize the default conguration.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

82 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start

10 Specications

This chapter provides specications for your computer.

Computer specications

This section provides specications for your computer. When traveling with your computer, the computer
dimensions and weights, as well as input power ratings and operating specications, provide helpful
information.

Table 10-1 Computer specications

Dimensions

Width 307.6 mm 12.11 in

Depth 204.5 mm 8.05 in

Height (400 nit panel and above) 17.95 mm 0.71 in

Height (250 nit panel) 19.2 mm 0.76 in

Weight

Metric U.S.

400 nit panel, no WWAN, 42 Whr battery 0.999 kg 2.20 lbs

400 nit panel, WWAN, 53 Whr battery 1.079 kg 2.38 lbs

250 nit panel, no WWAN, 53 Whr battery 1.149 kg 2.53 lbs

Input power

Operating voltage and current 19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating –20°C to 60°C –4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating –15 m to 3,048 m –50 ft to 10,000 ft

Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

Computer specications 83

33.8 cm (13.3 in) display specications

This section provides specications for your display.

Table 10-2 Display specications

Metric U.S.

Active diagonal size 33.8 cm 13.3 in

Resolution 1920 × 1080

Surface treatment Antiglare

Brightness 250 nits (45% CG panels)

400 nits (sRGB 100% panels)

1000 nits (72% CG panels)

Viewing angle UWVA

Backlight LED

Display panel interface eDP

Solid-state drive specications

This section provides specications for your solid-state drives.

Table

10-3 Solid-state drive specications

256 GB* 512 GB* 1 TB*

Dimensions

Height 1.0 mm 1.0 mm 1.0 mm

Length 50.8 mm 50.8 mm 50.8 mm

Width 28.9 mm 28.9 mm 28.9 mm

Weight < 10 g < 10 g < 10 g

Interface type PCIe PCIe PCIe

Ready time, maximum (to not busy) 1.0 ms < 1.0 ms 1.0 ms

Access times, logical 0.1 ms 0.1 ms 0.1 ms

Transfer rate

Sequential read up to 2150 MB/s up to 2150 MB/s up to 2150 MB/s

Random read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs

Sequential write up to 1550 MB/s up to 1550 MB/s up to 1550 MB/s

Random write Up to 100,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs

Total logical sectors 468,883,296 1,000,215,216 1,500,336,388

Operating temperature 0°C to 70°C (32°F to 158°F)

84 Chapter 10 Specications

Table 10-3 Solid-state drive specications (continued)

256 GB* 512 GB* 1 TB*

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications can
dier slightly.

NOTE: Certain restrictions and exclusions apply. Contact support for details.

Solid-state drive specications (SATA-3)

This section provides specications for your solid-state drive.

Table 10-4 Solid-state drive specications

Dimensions

Height 1.35 mm

Weight < 10 g

Interface type SATA-3

Ready time, maximum (to not busy) 1.0 ms

Access times, logical 0.1 ms

128 GB*

Transfer rate up to 540 MB/s

Total logical sectors 234,441,648

Operating temperature 0°C to 70°C (32°F to 158°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications can
dier slightly.

NOTE: Certain restrictions and exclusions apply. Contact support for details.

Solid-state drive specications (SATA-3) 85

11 Statement of memory volatility

For general information regarding nonvolatile memory in HP business computers, and to restore nonvolatile
memory that can contain personal data after the system has been turned o and the hard drive has been
removed, use these instructions.

HP business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, with the following assumptions:

● No subsequent modications were made to the system.

● No applications, features, or functionality were added to or installed on the system.

Following system shutdown and removal of all power sources from an HP business computer system,
personal data can remain on volatile system memory (DIMMs) for a nite period of time and also remains in
nonvolatile memory. Use the following steps to remove personal data from the computer, including the
nonvolatile memory found in Intel-based and AMD-based system boards.

NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this

chapter.

conguration.

Current BIOS steps

Use these instructions to restore nonvolatile memory.

1. Follow these steps to restore the nonvolatile memory that can contain personal data. Restoring or

reprogramming nonvolatile memory that does not store personal data is neither necessary nor
recommended.

a. Turn on or restart the computer, and then quickly press esc.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults. The

computer restarts.

c. During the restart, press esc while the "Press the ESC key for Startup Menu" message is displayed

at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select

Yes to restore security level defaults. The computer reboots.

e. During the reboot, press esc while the "Press the ESC key for Startup Menu" message is displayed

at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.

Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.

86 Chapter 11 Statement of memory volatility

g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities

under the Utilities menu. Select Hard Drive Utilities, select DriveLock, and then clear the check
box for DriveLock password on restart. Select OK to proceed.

h. Select the Main menu, and then select Reset BIOS Security to factory default. Select Yes at the

warning message. The computer reboots.

i. During the reboot, press esc while the "Press the ESC key for Startup Menu" message is displayed

at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,

and then select Shutdown.

k. Reboot the system. If the system has a Trusted Platform Module (TPM), ngerprint reader, or both,

one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor.
Press or tap f1 to accept or f2 to reject.

l. Remove all power and system batteries for at least 24 hours.

2. Complete one of the following:

● Remove and retain the storage drive.

– or –

● Clear the drive contents by using a third-party utility designed to erase data from an SSD.

– or –

● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:

If you clear data using Secure Erase, you cannot recover it.

a. Turn on or restart the computer, and then quickly press esc.

b. Select the Security menu and scroll down to the esc menu.

c. Select Hard Drive Utilities.

d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and

then follow the on-screen instructions to continue.

– or –

Clear the contents of the drive using the following Disk Sanitizer commands steps:

i. Turn on or restart the computer, and then quickly press esc.

ii. Select the Security menu and scroll down to the Utilities menu.

iii. Select Hard Drive Utilities.

iv. Under Utilities, select Disk Sanitizer, select the hard drive with the data that you want to

clear, and then follow the on-screen instructions to continue.

NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer

into an AC outlet before starting.

Current BIOS steps 87

Nonvolatile memory usage

Use this table to troubleshooting nonvolatile memory usage.

Table 11-1 Troubleshooting steps for nonvolatile memory usage

Nonvolatile
memory type Amount (Size)

HP Sure Start ash
(select models
only)

Real Time Clock
(RTC) battery
backed-up CMOS
conguration
memory

8 MB No Yes Provides

256 bytes No Yes Stores system

Does this
memory
store
customer
data?

Does this
memory
retain data
when power
is removed?

What is the
purpose of this
memory?

protected
backup of
critical System
BIOS code, EC
rmware, and
critical
computer
conguration
data for select
platforms that
support HP
Sure Start.

For more
information,
see Using HP

Sure Start
(select products
only)
on page 91.

date and time
and noncritical
data.

How is data entered into this
memory?

Data cannot be written to this
device via the host processor.
The content is managed
solely by the HP Sure Start
Embedded Controller.

RTC battery backed-up CMOS
is programmed using
Computer Setup (BIOS), or by
changing the Windows date &
time.

How is this memory
write-protected?

This memory is protected
by the HP Sure Start
Embedded Controller.

This memory is not write­protected.

Controller (NIC)
EEPROM

DIMM Serial
Presence Detect
(SPD)
conguration data

System BIOS 9 MB Yes Yes Stores system

64 KB (not
customer
accessible)

256 bytes per
memory
module, 128
bytes
programmable
(not customer
accessible)

No Yes Stores NIC

conguration
and NIC

rmware.

No Yes Stores memory

module
information.

BIOS code and
computer
conguration
data.

88 Chapter 11 Statement of memory volatility

NIC EEPROM is programmed
using a utility from the NIC
vendor that can be run from
DOS.

DIMM SPD is programmed by
the memory vendor.

System BIOS code is
programmed at the factory.
Code is updated when the
system BIOS is updated.
Conguration data and
settings are entered using
the Computer Setup (BIOS) or
a custom utility.

A utility must be used to
write data to this memory
and is available from the
NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC non­functional.

Data cannot be written to
this memory when the
module is installed in a
computer. The specic
write-protection method
varies by memory vendor.

NOTE: Writing data to

this ROM in an
inappropriate manner can
render the computer non­functional.

A utility must be used for
writing data to this
memory and is available

Table 11-1 Troubleshooting steps for nonvolatile memory usage (continued)

Nonvolatile
memory type Amount (Size)

Intel Management
Engine Firmware
(present only in
select Elite or Z
models. For more
information, go to

http://www.hp.com/
support. Select

Identify your
product for
manuals and
specic product
information, and

then follow the
on-screen
instructions.)

1.5 MB or 7 MB Yes Yes Stores

Does this
memory
store
customer
data?

Does this
memory
retain data
when power
is removed?

What is the
purpose of this
memory?

Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third-party data
store.

How is data entered into this
memory?

Management Engine Code is
programmed at the factory.
Code is updated via Intel
secure rmware update
utility. Unique Provisioning
Data can be entered at the
factory or by an
administrator using the
Management Engine (MEBx)
setup utility. The third-party
data store contents can be
populated by a remote
management console or local
applications that have been
registered by an
administrator to have access
to the space.

How is this memory
write-protected?

on the HP website; go to

http://www.hp.com/
support. Select Find your

product, and then follow
the on-screen
instructions.

The Intel chipset is
congured to enforce
hardware protection to
block all direct read-write
access to this area. An
Intel utility must be used
for updating the
rmware. Only rmware
updates digitally signed
by Intel can be applied
using this utility.

Bluetooth ash
(select products
only)

802.11 WLAN
EEPROM

Camera (select
products only)

Fingerprint reader
(select products
only)

2 megabits No Yes Stores

Bluetooth
conguration
and rmware.

4 kilobits to 8
kilobits

64 kilobits No Yes Stores camera

512 KB ash Yes Yes Stores

No Yes Stores

conguration
and calibration
data.

conguration
and rmware.

ngerprint
templates.

Bluetooth ash is
programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained
from the silicon vendor.

802.11 WLAN EEPROM is
programmed at the factory.
Tools for writing data to this
memory are not made public.

Camera memory is
programmed using a utility
from the device
manufacturer that can be run
from Windows.

Fingerprint reader memory is
programmed by user
enrollment in HP
ProtectTools Security
Manager.

A utility must be used for
writing data to this
memory and is made
available through newer
versions of the driver
whenever the ash
requires an upgrade.

A utility must be used for
writing data to this
memory and is typically
not made available to the
public unless a rmware
upgrade is necessary to
address a unique issue.

A utility must be used for
writing data to this
memory and is typically
not made available to the
public unless a rmware
upgrade is necessary to
address a unique issue.

Only a digitally signed
application can make the
call to write to the ash.

Nonvolatile memory usage 89

Questions and answers

Use this section to answer your questions about nonvolatile memory.

1. How can the BIOS settings be restored (returned to factory settings)?

IMPORTANT: The restore defaults feature does not securely erase any data on your hard drive. See

question and answer 6 for steps to securely erase data.

The restore defaults feature does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.

a. Turn on or restart the computer, and then quickly press esc.

b. Select Main, and then select Apply Factory Defaults and Exit.

c. Follow the on-screen instructions.

d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.

2. What is a UEFI BIOS, and how is it dierent from a legacy BIOS?

The Unied Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform rmware and an operating system (OS). It replaces the older BIOS architecture but
supports much of the legacy BIOS functionality.

Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
conguration settings and to change the conguration of your computer before an OS is loaded. BIOS
provides a secure runtime environment that supports a Graphic User Interface (GUI). In this environment,
you can use either a pointing device (touch screen, touchpad, pointing stick, or USB mouse) or the
keyboard to navigate and make menu and conguration selections. The UEFI BIOS also contains basic
system diagnostics.

The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the runtime environment allows
the loading and execution of software programs from storage devices to provide more functionality,
such as advanced hardware diagnostics (with the ability to display more detailed system information)
and advanced rmware management and recovery software.

HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

3. Where is the UEFI BIOS located?

The UEFI BIOS is located on a ash memory chip. You must use a utility to write to the chip.

4. What kind of conguration data is stored on the DIMM Serial Presence Detect (SPD) memory

module? How would this data be written?

The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed and timing, voltage, and thermal information. This information is written by the
module manufacturer and stored on an EEPROM. You cannot write to this EEPROM when the memory
module is installed in a computer. Third-party tools do exist that can write to the EEPROM when the
memory module is not installed in a computer. Various third-party tools are available to read SPD
memory.

5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?

This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
conguration data.

6. How can the BIOS security be reset to factory defaults and erase the data?

90 Chapter 11 Statement of memory volatility