HP ProBook 635 Aero G7 Service manual
Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
© Copyright 2020 HP Development Company,
L.P.
AMD, Ryzen, and Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel, vPro, and XMM are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. USB Type-C and USB-C are
registered trademarks of USB Implementers
Forum. DisplayPort™ and the DisplayPort™
logo are trademarks owned by the Video
Electronics Standards Association (VESA®) in
the United States and other countries. Miracast
is a registered trademark of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
First Edition: November 2020
Document Part Number: M29367-001
Important notice about Customer Self-Repair parts
Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized
service provider.
IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details.
Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can
damage the computer or void your warranty.
iii
iv Important notice about Customer Self-Repair parts
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 6
Right ....................................................................................................................................................................... 6
Left ......................................................................................................................................................................... 7
Display .................................................................................................................................................................... 8
Keyboard area ........................................................................................................................................................ 9
Touchpad ............................................................................................................................................. 9
Touchpad settings ............................................................................................................. 9
Adjusting touchpad settings .......................................................................... 9
Turning on the touchpad ................................................................................ 9
Touchpad components ...................................................................................................... 9
Lights ................................................................................................................................................. 10
Button, speakers, and ngerprint reader ......................................................................................... 11
Special keys ....................................................................................................................................... 13
Bottom ................................................................................................................................................................. 14
Labels ................................................................................................................................................................... 15
Using a SIM card (select products only) ............................................................................................................... 16
Determining the correct SIM card size for your computer ................................................................ 16
Inserting a SIM card in an external slot ............................................................................................. 16
3 Illustrated parts catalog .............................................................................................................................. 18
Computer major components .............................................................................................................................. 18
Display assembly subcomponents ...................................................................................................................... 20
Cable Kit ............................................................................................................................................................... 22
Plastics Kit ........................................................................................................................................................... 23
Miscellaneous parts ............................................................................................................................................. 23
4 Removal and replacement procedures preliminary requirements .................................................................... 26
Tools required ...................................................................................................................................................... 26
Service considerations ......................................................................................................................................... 26
Plastic parts ....................................................................................................................................... 26
Cables and connectors ...................................................................................................................... 26
Drive handling ................................................................................................................................... 26
Electrostatic discharge information .................................................................................................................... 27
Generating static electricity .............................................................................................................. 27
vii
Preventing electrostatic damage to equipment ............................................................................... 28
Personal grounding methods and equipment .................................................................................. 28
Grounding the work area ................................................................................................................... 29
Recommended materials and equipment ........................................................................................ 29
Packaging and transporting guidelines .............................................................................................................. 30
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31
Component replacement procedures .................................................................................................................. 31
Preparation for disassembly ............................................................................................................. 31
Bottom cover ..................................................................................................................................... 31
Memory modules ............................................................................................................................... 32
Solid-state drive ................................................................................................................................ 35
6 Removal and replacement procedures for authorized service provider parts .................................................... 38
Component replacement procedures .................................................................................................................. 38
Preparation for disassembly ............................................................................................................. 38
Battery ............................................................................................................................................... 38
WLAN module .................................................................................................................................... 39
WWAN module ................................................................................................................................... 41
RTC battery ........................................................................................................................................ 43
Speakers ............................................................................................................................................ 43
Power connector cable ...................................................................................................................... 44
USB board .......................................................................................................................................... 45
Fingerprint reader board ................................................................................................................... 46
Touchpad ........................................................................................................................................... 47
Fan ..................................................................................................................................................... 48
Heat sink ............................................................................................................................................ 49
System board .................................................................................................................................... 50
Display assembly ............................................................................................................................... 54
Keyboard with top cover ................................................................................................................... 68
7 Backing up, restoring, and recovering ........................................................................................................... 70
Backing up information and creating recovery media ........................................................................................ 70
Using Windows tools for backing up ................................................................................................. 70
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 70
Restoring and recovering your system ............................................................................................................... 70
Creating a system restore ................................................................................................................. 71
Restoring and recovery methods ...................................................................................................... 71
Recovering using HP Recovery media ............................................................................................... 71
Changing the computer boot order ................................................................................................... 71
viii
Using HP Sure Recover (select products only) .................................................................................. 72
8 Using HP PC Hardware Diagnostics ................................................................................................................ 73
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 73
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 73
Accessing HP PC Hardware Diagnostics Windows ............................................................................ 73
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support
(select products only) ..................................................................................................... 73
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 73
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select
products only) ................................................................................................................. 74
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 74
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 74
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 74
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 74
Installing HP PC Hardware Diagnostics Windows ............................................................................. 75
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 75
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 75
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 75
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 76
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 76
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 76
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 77
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 77
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 77
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 77
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 77
9 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 79
Using Computer Setup ......................................................................................................................................... 79
Navigating and selecting in Computer Setup ................................................................................... 79
Restoring factory settings in Computer Setup ................................................................................. 79
Updating the BIOS ............................................................................................................................. 80
Determining the BIOS version ......................................................................................... 80
Preparing for a BIOS update ........................................................................................... 80
Downloading a BIOS update ......................................................................... 80
Installing a BIOS update ............................................................................... 81
Changing the boot order using the f9 prompt .................................................................................. 81
ix
TPM BIOS settings (select products only) ........................................................................................................... 81
Using HP Sure Start (select products only) ......................................................................................................... 82
10 Specications ............................................................................................................................................ 83
Computer specications ...................................................................................................................................... 83
33.8 cm (13.3 in) display specications .............................................................................................................. 84
Solid-state drive specications ........................................................................................................................... 84
Solid-state drive specications (SATA-3) ............................................................................................................ 85
11 Statement of memory volatility .................................................................................................................. 86
Current BIOS steps ............................................................................................................................................... 86
Nonvolatile memory usage ................................................................................................................................. 88
Questions and answers ....................................................................................................................................... 90
Using HP Sure Start (select products only) ......................................................................................................... 91
12 Power cord set requirements ...................................................................................................................... 92
Requirements for all countries ............................................................................................................................ 92
Requirements for specic countries and regions ................................................................................................ 92
13 Recycling .................................................................................................................................................. 94
Index ............................................................................................................................................................. 95
x
1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP ProBook 635 Aero G7 Notebook PC
Processors AMD® processors
AMD Ryzen™ 7 PRO 4750U with Radeon™ Graphics (1.7 GHz [turbo up to 4.1 GHz], 8 cores, 8 MB L3 cache)
AMD Ryzen 5 PRO 4650U with Radeon Graphics (2.1 GHz [turbo up to 4.0 GHz], 6 cores, 8 MB L3 cache)
AMD Ryzen 7 4700U with Radeon Graphics (2.0 GHz [turbo up to 4.1 GHz], 8 cores, 8 MB L3 cache)
AMD Ryzen 5 4500U with Radeon Graphics (2.3 GHz [turbo up to 4.0 GHz], 6 cores, 8 MB L3 cache)
AMD Ryzen 3 4300U with Radeon Graphics (2.7 GHz [turbo up to 3.7 GHz], 4 cores, 4 MB L3 cache)
Graphics Internal graphics
AMD Radeon Graphics
Supports HD Decode, DX12, and HDMI 2.0, HDCP 2.2 via HDMI or DisplayPort up to 4 K @ 60 Hz
Supports maximum of four independent displays when on the HP USB-C/A Universal Dock G2 and HP USB-C®
Dock G5; Max resolution = 4 K @ 60 Hz (DisplayPort 2) and FHD @ 60 Hz (HDMI)
Supports maximum of four independent displays when on the HP Thunderbolt Dock 120W G2; Max resolution
= 4 K @ 60 Hz (DisplayPort 1) and 4 K @ 60 Hz (DisplayPort 2) and FHD @ 60 Hz (Type-C output port using a
Type C-to-DisplayPort adapter
Display 33.8 cm (13.3 in), full high denition (FHD) (1920 × 1080), UWVA, antiglare, bent, narrow bezel, supports
privacy lter
250 nits, 45% CG, eDP, no camera
250 nits, 45% CG, eDP, HD camera
250 nits, 45% CG, eDP, HD + IR camera
400 nits, sRBG 100%, eDP + PSR, low power, ambient light sensor, HD + IR camera
400 nits, sRGB 100%, eDP + PSR, low power, ambient light sensor, HD + IR camera, WWAN
1000 nits, 72% CG, eDP + PSR, Sure View Gen4, ambient light sensor, HD + IR camera
1000 nits, 72% CG, eDP + PSR, Sure View Gen4, ambient light sensor, HD + IR camera, WWAN
Memory Two accessible (by IT or self-maintainers) memory module slots supporting up to 32 GB of RAM
DDR4-3200 dual-channel support
Supports the following congurations:
● 32 GB (16 × 2)
● 24 GB (16 + 8)
● 20 GB (16 + 4)
1
Table 1-1 Product components and their descriptions (continued)
Category Description
● 16 GB (8 × 2) or (16 × 1)
● 12 GB (8 + 4)
● 8 GB (8 × 1 or 4 × 2)
● 4 GB (4 × 1)
Primary storage M.2 2280 solid-state drives (NGFF)
● 1 TB, PCIe, Gen3 × 4, SS, TLC
● 512 GB, PCIe, TLC
● 512 GB, PCIe, value
● 256 GB, PCIe, TLC
● 256, PCIe, value
● 128 GB, SATA-3, TLC
Audio and video HP Audio
Stereo speakers (2), 25 mm × 9 mm × 3 mm, single magnet
Microphone (dual-array)
Camera, HD RGB 720p
Camera, HD RGB 720p + IR (infrared)
Camera privacy cover
Supports WFoV (Wide Field of View)
Supports WDR (Wide Dynamic Range)
Supports HP Noise Reduction Software
Support for models without a camera
RJ-45 (network) jack No direct Ethernet support, available via accessories
Supports S4/S5 wake on LAN (via out of band) and S0/S0ix/S4/S5 MAPT (via out of band)
BIOS support for RTXMAC for MAPT (via in band)
Wireless Wireless Local Area Network (WLAN) (select products only)
Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5 (MU-MIMO supported)
Intel® Wi-Fi 6 AX200 + Bluetooth 5 (non-vPro®) (802.11ax 2 × 2, MU-MIMO, supporting gigabit le transfer
speeds)
Compatible with Miracast® devices
Two WLAN antennas congured at top of panel on models without WWAN; congured at hinge cap on models
with WWAN
2 Chapter 1 Product description
Supports HP Connection Optimizer (with data analytics)
Supports Static BIOS SAR for Intel modules and Realtek modules
Supports HP Extended Range Wireless LAN
Table 1-1 Product components and their descriptions (continued)
Category Description
Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching)
WWAN (select products only)
Intel XMM™ 7360 LTE-Advanced (Cat 9)
Two WWAN antennas at top of panel
WWAN cards are compatible with a programmable removable eSIM
Supports WWAN after market option
Ports HDMI 2.0
Audio-out (headphone)/audio-in (microphone) combo jack
USB 3.1 Gen 2 Type-C port
(2) USB 3.1 Gen 1 Type-A ports
AC Smart Pin adapter plug, 4.5 mm
Sensors Ambient light sensor (ALS)
Hall sensor
Keyboard/pointing
devices
Power requirements Battery
HP Premium Keyboard
Backlit, spill resistant, HP Dura Keys
Backlit, spill resistant, HP Dura Keys, SureView
Not backlit, spill resistant, HP Dura Keys
Clickpad
Firmware PTP
Microsoft® precision touchpad default gestures support
No hybrid mode support
3 cell, 42 Whr, lithium polymer
3 cell, 53 Whr, lithium polymer
HP Long Life
HP Fast Charge Technology
Smart AC adapters
65 W, right angle, 4.5 mm
65 W, right angle, 4.5 mm, for use in Argentina
65 W, right angle, 4.5 mm, EM
65 W, straight, USB Type-C®
45 W, right angle, 4.5 mm
45 W, right angle, 4.5 mm, for use in Argentina
3
Table 1-1 Product components and their descriptions (continued)
Category Description
45 W, right angle, 4.5 mm, 2 prong (Japan only)
45 W, straight, USB Type-C
Power cord
3 wire, C5, 1.0 m (3.3 ft), conventional
2 wire, C7, 1.0 m (3.3 ft), conventional
Security Trusted Platform Module (TPM) 2.0, Inneon, soldered down
Touch ngerprint sensor (select products only)
Nano security lock
Hardware enforced rmware protection: HP Hardware Root of Trust + Sure Start Gen6
Operating system Windows® 10 Home 64
Windows 10 Home 64 Advanced
Windows 10 Home 64 Advanced Single Language
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPP
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market PPP
Windows 10 Home 64 Single Language APAC Market PPP
Windows 10 Home 64 Single Language India Market PPP
Windows 10 Home 64 Single Language Indonesia Market PPP
Windows 10 Pro 64
Windows 10 Pro 64 Chinese Market
Windows 10 Pro 64 StF MSNA Plus
Windows 10 Pro 64 StF MSNA Standard
Windows 10 Pro 64 StF MSNA Strategic
4 Chapter 1 Product description
FreeDOS 3.0
Restore media
Windows 10 Driver DVD
Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 10 Driver USB
Windows 10 Professional 64 bit OS DVD
Certied
Microsoft WHQL
Tested and documented
Windows 10 Enterprise 64 LTSC 1809 (available only by request)
Web-only support
Windows 10 Enterprise 64
Serviceability End user replaceable parts
AC adapter
Memory module
Solid-state drive
WLAN module
WWAN module
5
2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.
(2)
(3) HDMI port Connects an optional video or audio device, such as a high-
(4) Battery light When AC power is connected:
USB Type-C® power connector and SuperSpeed
port
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices when the computer
is on or in Sleep mode.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.
NOTE: Cables, adapters, or both (purchased separately) might
be required.
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● O: The battery is not charging.
6 Chapter 2 Components
When AC power is disconnected (battery not charging):
Left
Table 2-1 Right-side components and their descriptions (continued)
Component Description
● Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
● O: The battery is not charging.
(5) Power connector Connects an AC adapter.
Use the illustration and table to identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it might not prevent the computer from being mishandled or
stolen.
(2) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
charges small devices, even when the computer is o.
(3) USB SuperSpeed port Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices when the computer
is on or in Sleep mode.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Left 7
Display
Use the illustration and table to identify the display components.
Table 2-3 Display components and their descriptions
Component Description
(1) Ambient light sensor (select products only) Adjusts the brightness of the display, depending on the ambient
light.
(2) Internal microphones (2) Record sound.
(3) Camera light (select products only) On: One or more cameras are in use.
(4) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(5) Camera privacy cover (select products only) By default, the camera lens is uncovered, but you can slide the
camera privacy cover to block the camera's view. To use the camera,
slide the camera privacy cover in the opposite direction to reveal the
lens.
NOTE: If you have both front-facing and rear-facing cameras, when
one camera lens is revealed and ready to use, the other is concealed.
(6) WLAN or WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs) or wireless wide area networks (WWANs).
(7) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
8 Chapter 2 Components
Table 2-3 Display components and their descriptions (continued)
Component Description
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Keyboard area
Keyboards can vary by language.
Touchpad
The touchpad settings and components are described here.
Touchpad settings
You learn how to adjust the touchpad settings and components here.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the Touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Use the illustration and table to identify the touchpad components.
Keyboard area 9
Lights
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
Use the illustration and table to identify the lights on the computer.
10 Chapter 2 Components
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing.
(3) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
(4) Microphone mute light ● On: Microphone is o.
● O: Microphone is on.
(5) Power light ● On: The computer is on.
● Blinking (select products only): The computer is in the Sleep
state, a power-saving state. The computer shuts o power
to the display and other unnecessary components.
● O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power.
(6) Fn lock light On: The fn key is locked.
Button, speakers, and ngerprint reader
Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover
below the keyboard.
Keyboard area 11
IMPORTANT: To verify that your computer supports ngerprint reader sign-in, type Sign-in options in
the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option,
then your notebook does not include a ngerprint reader.
Table 2-6 Button, speakers, and ngerprint reader and their descriptions
Component Description
(1) Speakers (2) Produce sound.
(2) Power button ● When the computer is o, press the button briey to turn on
the computer.
● When the computer is on, press the button briey to initiate
Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer stops responding and shutdown procedures are
ineective, press and hold the power button for at least 4
seconds to turn o the computer.
To learn more about your power settings, see your power
options.
12 Chapter 2 Components
Table 2-6 Button, speakers, and ngerprint reader and their descriptions (continued)
Component Description
(3) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
Special keys
Use the illustration and table to identify the special keys.
▲ Right-click the Power meter icon and then select
Power Options.
logon.
▲ Touch your nger to the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, be sure
when you register your ngerprint that all sides of your
nger are registered by the ngerprint reader.
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with another key. Such key combinations are called
hot keys.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
(5) Power button ● When the computer is o, press the button briey to turn
on the computer.
● When the computer is on, press the button briey to
initiate Sleep.
Keyboard area 13
Table 2-7 Special keys and their descriptions (continued)
Bottom
Use the illustration and table to identify the bottom component.
Component Description
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer stops responding and shutdown procedures are
ineective, press and hold the power button for at least 4
seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲ Right-click the Power meter icon and then select
Power Options.
Table
2-8 Bottom component and description
Component Description
Vent Enables airow to cool internal components.
14 Chapter 2 Components
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to
cycle on and o during routine operation.
Labels
The labels axed to the computer provide information you might need when you troubleshoot system
problems or travel internationally with the computer. Labels might be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Your service label will resemble one of these examples. Refer to the illustration that most closely
matches the service label on your computer.
Table 2-9 Service label components
Component
(1) HP product name
(2) Warranty period
(3) Product ID
(4) Serial number
Table 2-10 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
Labels 15
Table 2-10 Service label components (continued)
Component
(4) Serial number
(5) Warranty period
Table 2-11 Service label components
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Using a SIM card (select products only)
Use these instructions to insert a SIM card.
IMPORTANT: You can damage the SIM card if you insert the wrong size card or insert it or the SIM card tray
in the wrong direction. The card might also become stuck in the slot. Do not use SIM card adapters. To prevent
damage to the SIM card or connectors, use minimal force when inserting or removing a SIM card.
Determining the correct SIM card size for your computer
Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your
computer.
1. Go to http://www.hp.com/support, and then search for your computer by product name or number.
2. Select Product Information.
3. Refer to the listed options to determine which card to purchase.
Inserting a SIM card in an external slot
To insert a SIM card in an external slot, follow these steps.
1. Turn o the computer by using the Shut down command.
16 Chapter 2 Components
2. Insert the SIM card into the SIM card slot, and then press in on the SIM card until it is rmly seated.
NOTE: Your SIM card or the SIM card slot in your computer might look dierent from the illustration in
this section.
NOTE: Your SIM card slot might have an icon to show which way the card should be inserted into the
computer.
To remove the SIM card, press in gently on the card to disengage the SIM lock, and then remove it from the
slot.
Using a SIM card (select products only) 17
3 Illustrated parts catalog
Use this table to determine the spare parts that are available for the computer.
Computer major components
To identify the computer major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
18 Chapter 3 Illustrated parts catalog
Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number
(1) Display assembly
NOTE: Display spare parts are available only as subcomponents. For spare part information, see
Display assembly subcomponents on page 20.
(2) Top cover/keyboard
NOTE: For a detailed list of country codes, see Keyboard with top cover on page 68.
Backlit M30681-xx1
Not backlit M30682-xx1
Backlit, for use in privacy models M30683-xx1
(3) Power connector cable M15626-001
(4) Speakers M30648-001
(5) System board (includes integrated processor)
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
AMD Ryzen 7 PRO 4750U M30644-xx1
AMD Ryzen 7 PRO 4750U (WWAN models) M30645-xx1
not available as a
spare part
AMD Ryzen 7 4700U M30640-xx1
AMD Ryzen 7 4700U (WWAN) M30641-xx1
AMD Ryzen 5 PRO 4650U M30642-xx1
AMD Ryzen 5 PRO 4650U (WWAN models) M30643-xx1
AMD Ryzen 5 4500U M30638-xx1
AMD Ryzen 5 4500U (WWAN) M30639-xx1
AMD Ryzen 3 4300U M30636-xx1
AMD Ryzen 3 4300U (WWAN models) M30637-xx1
(6) Heat sink (includes replacement thermal material) M30651-001
(7) Solid-state drive
1 TB, PCIe, TLC L85348-001
512 GB, PCIe, TLC L85360-001
512 GB, PCIe, value L85364-001
256 GB, PCIe, TLC L85350-001
256 GB, PCIe, value L85354-001
128 GB, SATA-3, TLC L85346-001
(8) RTC battery L13694-001
Computer major components 19
Table 3-1 Computer major component descriptions and part numbers (continued)
Item Component Spare part number
(9) Bottom cover M30652-001
(10) Memory modules (DDR4, PC-3200)
16 GB L67710-001
8 GB L46598-001
4 GB L83673-001
(11) Touchpad
(12) Fan M30650-001
(13) USB board
NOTE: The USB board cable is available in the Cable Kit as spare part number M30646-001.
(14) Battery
3 cell, 53 Whr L78555-005
3 cell, 42 Whr M12451-005
(15) Fingerprint reader
NOTE: The ngerprint reader cable is available in the Cable Kit as spare part number
M30646-001.
(16) Fingerprint reader bracket M30665-001
WLAN module (not illustrated)
Intel Wi-Fi 6 AX200 + Bluetooth 5 (non-vPro) L35282-005
Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L44796-005
WWAN module (not illustrated)
Intel XMM 7360 LTE-Advanced (Cat 9) L15398-005
Display assembly subcomponents
M30670-001
M03434-001
To identify the display assembly subcomponents, use this illustration and table.
20 Chapter 3 Illustrated parts catalog
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