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User Guide
SUMMARY
This guide provides information about components, network connection, power management, security, backing up,
and more.
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© Copyright 2020 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Pentium, and Thunderbolt are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries. NVIDIA
and the NVIDIA logo are trademarks and/or
registered trademarks of NVIDIA Corporation in
the U.S. and other countries. USB Type-C® and
®
USB-C
are registered trademarks of USB
Implementers Forum. DisplayPort™ and the
DisplayPort™ logo are trademarks owned by
the Video Electronics Standards Association
(VESA®) in the United States and other
countries. Miracast® is a registered trademark
of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This user guide describes features that are
common to most models. Some features might
not be available on your computer.
Not all features are available in all editions or
versions of Windows. Systems might require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees might apply and
additional requirements might apply over time
for updates. See http://www.microsoft.com.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
First Edition: October 2020
Document Part Number: M21061-001
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Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
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iv Safety warning notice
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Processor conguration setting (select products only)
Important information about processor congurations.
IMPORTANT: Select computer products are congured with an Intel® Pentium® N35xx/N37xx series or a
Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer
is congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
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vi Processor conguration setting (select products only)
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Table of contents
1 Getting started ............................................................................................................................................. 1
Finding information ............................................................................................................................................... 1
2 Components .................................................................................................................................................. 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Right ....................................................................................................................................................................... 3
Left ......................................................................................................................................................................... 4
Display .................................................................................................................................................................... 5
Keyboard area ........................................................................................................................................................ 6
Touchpad ............................................................................................................................................. 6
Touchpad settings ............................................................................................................. 6
Adjusting touchpad settings .......................................................................... 6
Turning on the touchpad ................................................................................ 7
Touchpad components ...................................................................................................... 7
Lights ................................................................................................................................................... 7
Button, speakers, and ngerprint reader ........................................................................................... 8
Special keys ....................................................................................................................................... 10
Action keys ........................................................................................................................................ 11
Hot keys (select products only) ......................................................................................................... 13
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 14
Using a SIM card (select products only) ............................................................................................................... 15
Determining the correct SIM card size for your computer ................................................................ 15
Inserting a SIM card in an external slot ............................................................................................. 15
3 Network connections ................................................................................................................................... 17
Connecting to a wireless network ....................................................................................................................... 17
Using the wireless controls ............................................................................................................... 17
Wireless button ............................................................................................................... 17
Operating system controls ............................................................................................. 17
Connecting to a WLAN ....................................................................................................................... 18
Using HP Mobile Broadband (select products only) .......................................................................... 18
Using eSIM (select products only) ..................................................................................................... 19
Using GPS (select products only) ...................................................................................................... 19
Using Bluetooth wireless devices (select products only) ................................................................. 19
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Connecting Bluetooth devices ........................................................................................ 19
Using NFC to share information (select products only) .................................................................... 20
Connecting to a wired network ............................................................................................................................ 20
Connecting to a local area network (LAN) (select products only) .................................................... 20
Using HP LAN-Wireless Protection (select products only) ................................................................ 21
Using HP MAC Address Pass Through (select products only) .............................................................................. 22
4 Navigating the screen .................................................................................................................................. 23
Using touchpad and touch screen gestures ........................................................................................................ 23
Tap ..................................................................................................................................................... 23
Two-nger pinch zoom ..................................................................................................................... 23
Two-nger slide (touchpad and precision touchpad) ....................................................................... 24
Two-nger tap (touchpad and precision touchpad) ......................................................................... 24
Three-nger tap (touchpad and precision touchpad) ...................................................................... 24
Four-nger tap (touchpad and precision touchpad) ........................................................................ 25
Three-nger swipe (touchpad and precision touchpad) .................................................................. 25
Four-nger swipe (precision touchpad) ............................................................................................ 25
One-nger slide (touch screen) ......................................................................................................... 26
Using an optional keyboard or mouse ................................................................................................................. 26
Using an on-screen keyboard (select products only) .......................................................................................... 26
5 Entertainment features ............................................................................................................................... 27
Using a camera (select products only) ................................................................................................................ 27
Using audio .......................................................................................................................................................... 27
Connecting speakers ......................................................................................................................... 27
Connecting headphones .................................................................................................................... 27
Connecting headsets ......................................................................................................................... 28
Using sound settings ......................................................................................................................... 28
Viewing or changing sound settings .............................................................................. 28
Using the control panel to view and control audio settings .......................................... 28
Using video .......................................................................................................................................................... 28
Connecting video devices using an HDMI cable (select products only) ............................................ 29
Connecting a high-denition TV or monitor using HDMI ................................................ 29
Setting up HDMI audio .................................................................................................... 29
Turning on HDMI audio ................................................................................. 29
Turning o HDMI audio ................................................................................. 30
Discovering and connecting wired displays using MultiStream Transport ...................................... 30
Connecting displays to computers with AMD or NVIDIA graphics (with an optional
hub) ................................................................................................................................. 30
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 30
Discovering and connecting to Intel WiDi certied displays (select Intel products only) ................ 31
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Connecting to Intel WiDi certied displays ..................................................................... 31
Opening Intel WiDi ........................................................................................................... 31
Using data transfer .............................................................................................................................................. 31
Connecting devices to a USB Type-C port (select products only) ..................................................... 31
6 Managing power .......................................................................................................................................... 33
Using Sleep and Hibernation ............................................................................................................................... 33
Initiating and exiting Sleep ............................................................................................................... 33
Initiating and exiting Hibernation (select products only) ................................................................. 34
Shutting down (turning o) the computer .......................................................................................................... 34
Using the Power icon and Power Options ............................................................................................................ 35
Running on battery power ................................................................................................................................... 35
Using HP Fast Charge (select products only) .................................................................................... 35
Displaying battery charge ................................................................................................................. 35
Finding battery information in HP Support Assistant (select products only) .................................. 35
Conserving battery power ................................................................................................................. 36
Identifying low battery levels ........................................................................................................... 36
Resolving a low battery level ............................................................................................................ 36
Resolving a low battery level when external power is available ................................... 36
Resolving a low battery level when no power source is available ................................. 37
Resolving a low battery level when the computer cannot exit Hibernation .................. 37
Factory-sealed battery ...................................................................................................................... 37
Running on external power ................................................................................................................................. 37
7 Security ...................................................................................................................................................... 39
Protecting the computer ..................................................................................................................................... 39
Using passwords .................................................................................................................................................. 40
Setting passwords in Windows ......................................................................................................... 40
Setting passwords in Computer Setup ............................................................................................. 40
Managing a BIOS administrator password ........................................................................................ 41
Setting a new BIOS administrator password .................................................................. 41
Changing a BIOS administrator password ...................................................................... 41
Deleting a BIOS administrator password ........................................................................ 42
Entering a BIOS administrator password ....................................................................... 43
Using DriveLock Security Options ..................................................................................................... 43
Selecting Automatic DriveLock (select products only) ................................................... 43
Enabling Automatic DriveLock ..................................................................... 43
Disabling Automatic DriveLock .................................................................... 44
Entering an Automatic DriveLock password ................................................ 44
Selecting manual DriveLock ........................................................................................... 44
Setting a DriveLock master password ......................................................... 45
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Enabling DriveLock and setting a DriveLock user password ......................................... 45
Disabling DriveLock ........................................................................................................ 46
Entering a DriveLock password ...................................................................................... 46
Changing a DriveLock password ..................................................................................... 46
Windows Hello (select products only) ................................................................................................................. 47
Using antivirus software ...................................................................................................................................... 47
Using rewall software ........................................................................................................................................ 48
Installing software updates ................................................................................................................................. 48
Using HP Client Security (select products only) .................................................................................................. 48
Using HP Device as a Service (select products only) ........................................................................................... 48
Using an optional security cable (select products only) ..................................................................................... 49
Using a ngerprint reader (select products only) ............................................................................................... 49
8 Maintenance ............................................................................................................................................... 50
Improving performance ....................................................................................................................................... 50
Using Disk Defragmenter .................................................................................................................. 50
Using Disk Cleanup ............................................................................................................................ 50
Using HP 3D DriveGuard (select products only) ................................................................................ 50
Identifying HP 3D DriveGuard status .............................................................................. 51
Updating programs and drivers .......................................................................................................................... 51
Cleaning your computer ...................................................................................................................................... 51
Enabling HP Easy Clean (select products only) ................................................................................. 51
Removing dirt and debris from your computer ................................................................................ 51
Cleaning your computer with a disinfectant ..................................................................................... 52
Caring for wood veneer (select products only) ................................................................................. 53
Traveling with or shipping your computer .......................................................................................................... 53
9 Backing up, restoring, and recovering ........................................................................................................... 55
Backing up information and creating recovery media ........................................................................................ 55
Using Windows tools for backing up ................................................................................................. 55
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 55
Restoring and recovering your system ............................................................................................................... 55
Creating a system restore ................................................................................................................. 56
Restoring and recovery methods ...................................................................................................... 56
Recovering using HP Recovery media ............................................................................................... 56
Changing the computer boot order ................................................................................................... 56
Using HP Sure Recover (select products only) .................................................................................. 57
10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 58
Using Computer Setup ......................................................................................................................................... 58
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Navigating and selecting in Computer Setup ................................................................................... 58
Restoring factory settings in Computer Setup ................................................................................. 58
Updating the BIOS ............................................................................................................................. 59
Determining the BIOS version ......................................................................................... 59
Preparing for a BIOS update ........................................................................................... 59
Downloading a BIOS update ......................................................................... 59
Installing a BIOS update ............................................................................... 60
Changing the boot order using the f9 prompt .................................................................................. 60
TPM BIOS settings (select products only) ........................................................................................................... 60
Using HP Sure Start (select products only) ......................................................................................................... 61
11 Using HP PC Hardware Diagnostics .............................................................................................................. 62
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 62
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 62
Accessing HP PC Hardware Diagnostics Windows ............................................................................ 62
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support .............. 62
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 63
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 63
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 63
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 63
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 63
Installing HP PC Hardware Diagnostics Windows ............................................................................. 64
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 64
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 64
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 64
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 65
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 65
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 65
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 65
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 66
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 66
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 66
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 66
12 Specications ............................................................................................................................................ 67
Input power .......................................................................................................................................................... 67
Operating environment ....................................................................................................................................... 68
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13 Electrostatic discharge ............................................................................................................................... 69
14 Accessibility .............................................................................................................................................. 70
HP and accessibility ............................................................................................................................................. 70
Finding the technology tools you need ............................................................................................ 70
The HP commitment ......................................................................................................................... 70
International Association of Accessibility Professionals (IAAP) ....................................................... 71
Finding the best assistive technology .............................................................................................. 71
Assessing your needs ..................................................................................................... 71
Accessibility for HP products .......................................................................................... 71
Standards and legislation .................................................................................................................................... 72
Standards .......................................................................................................................................... 72
Mandate 376 – EN 301 549 ............................................................................................ 72
Web Content Accessibility Guidelines (WCAG) ................................................................ 72
Legislation and regulations .............................................................................................................. 73
Useful accessibility resources and links .............................................................................................................. 73
Organizations .................................................................................................................................... 73
Educational institutions .................................................................................................................... 73
Other disability resources ................................................................................................................. 74
HP links .............................................................................................................................................. 74
Contacting support .............................................................................................................................................. 74
Index ............................................................................................................................................................. 75
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1 Getting started
This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to
learn about best practices after you set up your computer and where to nd additional HP resources.
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the
Windows key on your keyboard. Pressing the Windows key again returns you to the previous screen.
After you set up and register the computer, HP recommends the following steps to get the most out of your
smart investment:
● Connect to the internet—Set up your wired or wireless network so that you can connect to the internet.
For more information, see Network connections on page 17.
● Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 47.
● Get to know your computer—Learn about your computer features. See Components on page 3 and
Navigating the screen on page 23 for additional information.
● Find installed software—Access a list of the software preinstalled on the computer:
Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
● Back up your hard drive—Create recovery discs or a recovery USB ash drive to back up your hard drive.
See Backing up, restoring, and recovering on page 55.
● Access HP Support Assistant app—For quick online support, open the HP Support Assistant app (select
products only). HP Support Assistant optimizes computer performance and resolves problems using the
latest software updates, diagnostic tools, and guided assistance. Type support in the taskbar search
box, and then select
Finding information
To locate resources that provide product details, how-to information, and more, use this table.
Table
1-1 Additional information
Resource Contents
Setup Instructions ● Overview of computer setup and features
HP support
For HP support, go to http://www.hp.com/support, and
follow the instructions to nd your product.
‒ or –
Type support in the taskbar search box, and then select
HP Support Assistant. Then select Support.
‒ or –
HP Support Assistant. Then select Support.
● Online chat with an HP technician
● Support telephone numbers
● Replacement parts videos (select products only)
● Maintenance and service guides
● HP service center locations
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Table 1-1 Additional information (continued)
Resource Contents
Select the question mark icon in the taskbar search box.
Then select Support.
Safety & Comfort Guide
To access this guide:
▲ Type HP Documentation in the taskbar search
box, and then select HP Documentation.
‒ or –
▲ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the internet
to access the latest version of the user guide.
Regulatory, Safety, and Environmental Notices
To access this document:
▲ Type HP Documentation in the taskbar search
box, and then select HP Documentation.
Limited Warranty*
To access this document:
▲ Type HP Documentation in the taskbar search
box, and then select HP Documentation.
‒ or –
● Proper workstation setup
● Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
● Electrical and mechanical safety information
● Important regulatory notices, including information about proper
battery disposal, if needed.
● Specic warranty information about this computer
▲ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the internet
to access the latest version of the user guide.
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
2 Chapter 1 Getting started
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2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Locating hardware
Use these instructions to nd out what hardware is installed on your computer.
▲ Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
Use these instructions to nd out what software is installed on your computer:
▲ Right-click the Start button, and then select Apps and Features.
Right
Use the illustration and table to identify the components on the right side of the computer.
Table
2-1 Right-side components and their descriptions
Component Description
(1) SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.
(2)
USB Type-C® power connector and SuperSpeed
port
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices when the computer
is on or in Sleep mode.
– and –
Locating hardware 3
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Table 2-1 Right-side components and their descriptions (continued)
Component Description
Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.
NOTE: Cables, adapters, or both (purchased separately) might
be required.
(3) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(4) Battery light When AC power is connected:
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● O: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
● O: The battery is not charging.
(5) Power connector Connects an AC adapter.
Left
Use the illustration and table to identify the components on the left side of the computer.
Table
2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it might not prevent the computer from being mishandled or
stolen.
(2) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
charges small devices, even when the computer is o.
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Table 2-2 Left-side components and their descriptions (continued)
Component Description
Display
Use the illustration and table to identify the display components.
(3) USB SuperSpeed port Connects a USB device, provides high-speed data transfer, and
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
(for select products) charges small devices when the computer
is on or in Sleep mode.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Table
2-3 Display components and their descriptions
Component Description
(1) WLAN or WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs) or wireless wide area networks (WWANs).
Display 5
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Table 2-3 Display components and their descriptions (continued)
Component Description
(2) Ambient light sensor (select products only) Adjusts the brightness of the display, depending on the ambient
(3) Internal microphones (2) Record sound.
(4) Camera light (select products only) On: One or more cameras are in use.
(5) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images. To
(6) Camera privacy cover (select products only) By default, the camera lens is uncovered, but you can slide the
(7) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
light.
use your camera, see Using a camera (select products only)
on page 27. Some cameras also allow a facial recognition logon to
Windows, instead of a password logon. For more information, see
Windows Hello (select products only) on page 47.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
camera privacy cover to block the camera's view. To use the camera,
slide the camera privacy cover in the opposite direction to reveal the
lens.
NOTE: If you have both front-facing and rear-facing cameras, when
one camera lens is revealed and ready to use, the other is concealed.
area networks (WLANs).
Keyboard area
Keyboards can vary by language.
Touchpad
The touchpad settings and components are described here.
Touchpad settings
You learn how to adjust the touchpad settings and components here.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
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Turning on the touchpad
Follow these steps to turn on the touchpad.
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the Touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Use the illustration and table to identify the touchpad components.
Lights
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
NOTE: For more information, see Using touchpad and touch
screen gestures on page 23.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
Use the illustration and table to identify the lights on the computer.
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Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing.
(3) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
(4) Microphone mute light ● On: Microphone is o.
● O: Microphone is on.
(5) Power light ● On: The computer is on.
● Blinking (select products only): The computer is in the Sleep
state, a power-saving state. The computer shuts o power
to the display and other unnecessary components.
● O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power.
(6) Fn lock light On: The fn key is locked. For more information, see Hot keys
(select products only) on page 13.
Button, speakers, and ngerprint reader
Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover
below the keyboard.
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IMPORTANT: To verify that your computer supports ngerprint reader sign-in, type Sign-in options in
the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option,
then your notebook does not include a ngerprint reader.
Table 2-6 Button, speakers, and ngerprint reader and their descriptions
Component Description
(1) Speakers (2) Produce sound.
(2) Power button ● When the computer is o, press the button briey to turn on
the computer.
● When the computer is on, press the button briey to initiate
Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 4 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
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Table 2-6 Button, speakers, and ngerprint reader and their descriptions (continued)
Component Description
(3) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
Special keys
Use the illustration and table to identify the special keys.
▲ Right-click the Power meter icon and then select
Power Options.
logon.
▲ Touch your nger to the ngerprint reader. See Windows
Hello (select products only) on page 47 for details.
IMPORTANT: To prevent ngerprint logon issues, make
sure when you register your ngerprint that all sides of your
nger are registered by the ngerprint reader.
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes frequently used system functions when pressed in
(3) Windows key Opens the Start menu.
(4) Action keys Execute frequently used system functions.
10 Chapter 2 Components
the fn key.
combination with another key. Such key combinations are called
hot keys.
See Hot keys (select products only) on page 13.
NOTE: Pressing the Windows key again will close the Start
menu.
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Table 2-7 Special keys and their descriptions (continued)
Component Description
See Action keys on page 11.
(5) Power button ● When the computer is o, press the button briey to turn
on the computer.
● When the computer is on, press the button briey to
initiate Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for
at least 4 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲ Right-click the Power meter icon and then select
Power Options.
Action keys
Action keys perform specic functions and vary by computer. To determine which keys are on your computer,
look at the icons on your keyboard and match them to the descriptions in this table.
▲ To use an action key, press and hold the key.
Table 2-8 Action keys and their descriptions
Icon Description
NOTE: On some products, you must press the fn key in combination with the action key.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and the monitor.
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn o the privacy screen.
NOTE: To quickly turn on the highest privacy setting, press fn+p.
Keyboard area 11
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Table 2-8 Action keys and their descriptions (continued)
Icon Description
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Turns the keyboard backlight o or on. On select products, you can adjust the brightness of the keyboard
backlight. Press the key repeatedly to adjust the brightness from high (when you rst start up the computer),
to low, to o. After you adjust the keyboard backlight setting, the backlight will revert to your previous
setting each time you turn on the computer. The keyboard backlight will turn o after 30 seconds of
inactivity. To turn the keyboard backlight back on, press any key or tap the touchpad (select products only).
To conserve battery power, turn o this feature.
Turns insert function on or o.
Turns the wireless feature on or o.
NOTE: A wireless network must be set up before a wireless connection is possible.
Executes frequently used tasks. Some tasks might not be available on all products.
● Opens an application, le, or website
● Enter frequently used text into a permanent clipboard
● Ability to change system proles
● Ability to change system properties
12 Chapter 2 Components
● Execute user-dened key sequences
Page 25
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.
Hot keys (select products only)
A hot key is the combination of the fn key and another key. Use the table to identify the hot keys.
To use a hot key:
▲ Press the fn key, and then press one of the keys listed in the following table.
Table 2-9 Hot keys and their descriptions
Key Description
C Turns on scroll lock.
E Turns on the insert function.
R Breaks the operation.
S Sends a programing query.
W Pauses the operation.
Bottom
Use the illustration and table to identify the bottom component.
Table
2-10 Bottom component and description
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to
cycle on and o during routine operation.
Bottom 13
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Labels
The labels aixed to the computer provide information you might need when you troubleshoot system
problems or travel internationally with the computer. Labels might be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of these examples. Refer to the illustration that most closely
matches the service label on your computer.
Table 2-11 Service label components
Component
(1) HP product name
(2) Warranty period
(3) Product ID
(4) Serial number
Table 2-12 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
14 Chapter 2 Components
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Table 2-12 Service label components (continued)
Component
(4) Serial number
(5) Warranty period
Table 2-13 Service label components
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Using a SIM card (select products only)
Use these instructions to insert a SIM card.
IMPORTANT: You can damage the SIM card if you insert the wrong size card or insert it or the SIM card tray
in the wrong direction. The card might also become stuck in the slot. Do not use SIM card adapters. To prevent
damage to the SIM card or connectors, use minimal force when inserting or removing a SIM card.
Determining the correct SIM card size for your computer
Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your
computer.
1. Go to http://www.hp.com/support, and then search for your computer by product name or number.
2. Select Product Information.
3. Refer to the listed options to determine which card to purchase.
Inserting a SIM card in an external slot
To insert a SIM card in an external slot, follow these steps.
1. Turn o the computer by using the Shut down command.
Using a SIM card (select products only) 15
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2. Insert the SIM card into the SIM card slot, and then press in on the SIM card until it is rmly seated.
NOTE: Your SIM card or the SIM card slot in your computer might look dierent from the illustration in
this section.
NOTE: Your SIM card slot may have an icon to show which way the card should be inserted into the
computer.
To remove the SIM card, press in gently on the card to disengage the SIM lock, and then remove it from the
slot.
16 Chapter 2 Components
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3 Network connections
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites by using your computer and a wired or wireless network connection.
This chapter helps you get connected to that world.
Connecting to a wireless network
Your computer might be equipped with one or more wireless devices.
● WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi
networks, wireless LANs, or WLANs) in corporate oices, your home, and public places such as airports,
restaurants, coee shops, hotels, and universities. In a WLAN, the mobile wireless device in your
computer communicates with a wireless router or a wireless access point.
● HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that
gives you wireless connectivity over a much larger area. Mobile network operators install base stations
(similar to cell phone towers) throughout large geographic areas, eectively providing coverage across
entire states, regions, or even countries.
● Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 m (approximately 33 ft) of each other.
Using the wireless controls
You can control the wireless devices in your computer using one or more of these features.
● Wireless button (also called airplane mode key or wireless key)
● Operating system controls
Wireless button
The computer might have a wireless button, one or more wireless devices, and one or two wireless lights. All
the wireless devices on your computer are enabled at the factory.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices.
Operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.
To use operating system controls:
Type control panel in the taskbar search box, select Control Panel, and then select Network and
Sharing Center.
– or –
On the taskbar, select the network status icon, and then select Network & Internet settings.
Connecting to a wireless network 17
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Connecting to a WLAN
Before you can connect to a WLAN with this procedure, you must rst set up internet access.
NOTE: When you are setting up internet access in your home, you must establish an account with an
internet service provider (ISP). To purchase internet service and a modem, contact a local ISP. The ISP will
help set up the modem, install a network cable to connect your wireless router to the modem, and test the
internet service.
1. Be sure that the WLAN device is on.
2. On the taskbar, select the network status icon, and then connect to one of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and
then select Next to complete the connection.
NOTE: If no WLANs are listed, you might be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN that you want to connect to:
On the taskbar, right-click the network status icon, and then select Open Network & Internet settings.
‒ or –
On the taskbar, select the network status icon, and then select Network & Internet settings.
Under the Change your network settings section, select Network and Sharing Center.
Select Set up a new connection or network.
A list of options is displayed, which allows you to manually search for and connect to a network or to
create a new network connection.
3. Follow the on-screen instructions to complete the connection.
After the connection is made, select the network status icon at the far right of the taskbar to verify the name
and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router
manufacturer, and interference from other electronic devices or structural barriers such as walls and oors.
Using HP Mobile Broadband (select products only)
Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,
when used with a mobile operator’s network, gives you the freedom to connect to the internet, send email, or
connect to your corporate network without the need for Wi-Fi hotspots.
You might need the HP Mobile Broadband Module IMEI number, MEID number, or both to activate mobile
broadband service. The number might be printed on a label located on the bottom of your computer, inside
the battery bay, under the service door, or on the back of the display.
‒ or –
1. On the taskbar, select the network status icon.
2. Select Network & Internet settings.
3. Under the Network & Internet section, select Cellular, and then select Advanced Options.
Some mobile network operators require the use of a SIM card. A SIM card contains basic information about
you, such as a personal identication number (PIN), as well as network information. Some computers include
a SIM card that is preinstalled. If the SIM card is not preinstalled, it might be provided in the HP Mobile
18 Chapter 3 Network connections
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Broadband information that is included with your computer or the mobile network operator might provide it
separately from the computer.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network
operator, see the HP Mobile Broadband information included with your computer.
Using eSIM (select products only)
Your computer might be equipped with an eSIM. An eSIM is a programmable version of the commonly used
SIM that you can use to download dierent proles from selected carriers.
An eSIM lets you connect to the internet over a cellular data connection. With an eSIM, you do not need to get
a SIM card from your mobile operator, and you can quickly switch between mobile operators and data plans.
For example, you might have one cellular data plan for work and a dierent plan with another mobile
operator for personal use. If you travel, you can connect in more places by nding mobile operators with
plans in that area.
You can implement eSIMs in two ways:
● The eSIM chip can be embedded (eUICC). The notebook then operates as a dual SIM, one as eUICC and the
second as standard micro or nano SIM card on a SIM card tray. Only one SIM can be active at a time.
● A removable physical eSIM is placed on a SIM card tray like a standard micro or nano SIM card, but the
eSIM is not limited to a single carrier (physical blank eSIM).
You must add an eSIM prole to connect to the internet using cellular data. To add a prole, manage SIM
proles, and learn how to use an eSIM, go to https://www.support.microsoft.com , and type Use an eSIM
in the search bar.
Using GPS (select products only)
Your computer might be equipped with a Global Positioning System (GPS) device. GPS satellites deliver
location, speed, and direction information to GPS-equipped systems. To enable GPS, be sure that location is
enabled under the Windows privacy setting.
1. Type location in the taskbar search box, and then select Location privacy settings.
2. Follow the on-screen instructions for using location settings.
Using Bluetooth wireless devices (select products only)
A Bluetooth device provides short-range wireless communications that replace the physical cable connections
that traditionally link electronic devices.
● Computers (desktop, notebook)
● Phones (cellular, cordless, smartphone)
● Imaging devices (printer, camera)
● Audio devices (headset, speakers)
● Mouse
● External keyboard
Connecting Bluetooth devices
Before you can use a Bluetooth device, you must establish a Bluetooth connection.
Connecting to a wireless network 19
Page 32
1. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings.
2. Turn on Bluetooth, if it is not already turned on.
3. Select Add Bluetooth or other device, and then in the Add a device dialog box, select Bluetooth.
4. Select your device from the list, and then follow the on-screen instructions.
NOTE: If the device requires verication, a pairing code is displayed. On the device that you are adding,
follow the on-screen instructions to verify that the code on your device matches the pairing code. For more
information, see the documentation provided with the device.
NOTE: If your device does not appear in the list, be sure that Bluetooth is turned on for that device. Some
devices might have additional requirements; see the documentation provided with the device.
Using NFC to share information (select products only)
Your computer supports Near Field Communication (NFC), which allows you to wirelessly share information
between two NFC-enabled devices. Information is transferred from the tapping area (antenna) of one device
to another. With NFC and supported apps, you can share websites, transfer contact information, transfer
payments, and print on NFC-enabled printers.
NOTE: To locate the tapping area on your computer, see Components on page 3.
1. Conrm that the NFC function is enabled.
● Type wireless in the taskbar search box, and then select Turn wireless devices on or o.
● Conrm that the selection for NFC is On.
2. Tap the NFC tapping area with an NFC-enabled device. You might hear a sound when the devices connect.
NOTE: To nd the location of the antenna on the other NFC device, see your device instructions.
3. Follow any on-screen instructions to continue.
Connecting to a wired network
Select products might allow wired connections: local area network (LAN) and modem connection. A LAN
connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables
are sold separately.
WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not plug a modem
cable or telephone cable into an RJ-45 (network) jack.
Connecting to a local area network (LAN) (select products only)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead of
working wirelessly) or if you want to connect to an existing network at your oice.
To connect the network cable, follow these steps:
NOTE: A feature called HP LAN-Wireless Protection might be enabled on your computer. It closes your
wireless (Wi-Fi) or WWAN connection when you connect directly to a LAN. For more information about HP LANWireless Protection, see Using HP LAN-Wireless Protection (select products only) on page 21.
If there is no RJ-45 port on the computer, connecting to a LAN requires a network cable and a network jack or
an optional docking device or expansion product.
20 Chapter 3 Network connections
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1. Plug the network cable into the network jack (1) on the computer or on an optional docking device or
expansion product.
2. Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from
TV and radio reception, orient the circuitry end of the cable toward the computer.
Using HP LAN-Wireless Protection (select products only)
In a LAN environment, you can set HP LAN-Wireless Protection to safeguard your LAN network from
unauthorized wireless access. When HP LAN-Wireless Protection is enabled, the WLAN (Wi-Fi) or WWAN
connection is turned o when the computer is connected directly to a LAN.
To turn on and customize HP LAN-Wireless Protection:
1. Start Computer Setup (BIOS).
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and before the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button until the
Startup menu is displayed. Tap f10 to enter Computer Setup.
2. Select Advanced, and then select Built-in Device Options.
3. Select the check box for LAN/WLAN Auto Switching, LAN/WWAN Auto Switching, or both to turn o
WLAN connections, WWAN connections, or both when connected to a LAN network.
4. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes take eect when the computer restarts.
Connecting to a wired network 21
Page 34
Using HP MAC Address Pass Through (select products only)
MAC Address Pass Through provides a customizable way of identifying your computer and its communications
on networks. This system MAC address provides unique identication even when your computer is connected
through a network adapter. This address is enabled by default.
To customize MAC Address Pass Through:
1. Start Computer Setup (BIOS).
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button until the
Startup menu is displayed. Tap f10 to enter Computer Setup.
2. Select Advanced, and then select MAC Address Pass Through.
3. In the box to the right of Host Based MAC Address, select either System Address to enable MAC address
Pass Through or Custom Address to customize the address.
4. If you selected Custom, select MAC ADDRESS, enter your customized system MAC address, and then
press enter to save the address.
5. If the computer has an embedded LAN and you would like to use the embedded MAC address as the
system MAC address, select Reuse Embedded LAN Address.
‒ or –
Select Main, select Save Changes and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes take eect when the computer restarts.
22 Chapter 3 Network connections
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4 Navigating the screen
Depending on your computer model, you can navigate the computer screen using one or more methods.
● Use touch gestures directly on the computer screen.
● Use touch gestures on the touchpad.
● Use an optional mouse or keyboard (purchased separately).
● Use an on-screen keyboard.
● Use a pointing stick.
Using touchpad and touch screen gestures
The touchpad helps you navigate the computer screen and control the pointer using simple touch gestures.
You can also use the left and right touchpad buttons as you would use the corresponding buttons on an
external mouse.
To navigate a touch screen (select products only), touch the screen directly using gestures described in this
chapter. To customize gestures and see videos of how they work, type control panel in the taskbar
search box, select
Mouse.
Control Panel, and then select Hardware and Sound. Under Devices and Printers, select
Some products include a precision touchpad, which provides enhanced gesture functionality. To determine if
you have a precision touchpad and nd additional information, select Start, select Settings, select Devices,
and then select Touchpad.
NOTE: Unless noted, gestures can be used on both the touchpad and a touch screen.
Tap
Point to an item on the screen, and then tap one nger on the touchpad zone or touch screen to select the
item. Double-tap an item to open it.
Two-nger pinch zoom
Use the two-nger pinch zoom to zoom out or in on images or text.
● Zoom out by placing two ngers apart on the touchpad zone or touch screen and then moving your
ngers together.
● Zoom in by placing two ngers together on the touchpad zone or touch screen and then moving your
ngers apart.
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Two-nger slide (touchpad and precision touchpad)
Place two ngers slightly apart on the touchpad zone and then drag them up, down, left, or right to move up,
down, or sideways on a page or image.
Two-nger tap (touchpad and precision touchpad)
Tap two ngers on the touchpad zone to open the options menu for the selected object.
NOTE: The two-nger tap performs the same function as right-clicking with a mouse.
Three-nger tap (touchpad and precision touchpad)
By default, the three-nger tap opens the taskbar search box. Tap three ngers on the touchpad zone to
perform the gesture.
To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices,
and then select Touchpad. Under Three-nger gestures, in the Taps box, select a gesture setting.
24 Chapter 4 Navigating the screen
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Four-nger tap (touchpad and precision touchpad)
By default, the four-nger tap opens the Action Center. Tap four ngers on the touchpad zone to perform the
gesture.
To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices,
and then select Touchpad. Under Four-nger gestures, in the Taps box, select a gesture setting.
Three-nger swipe (touchpad and precision touchpad)
By default, the three-nger swipe switches between open apps and the desktop.
● Swipe three ngers away from you to see all open windows.
● Swipe three ngers toward you to show the desktop.
● Swipe three ngers left or right to switch between open windows.
To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices,
and then select Touchpad. Under Three-nger gestures, in the Swipes box, select a gesture setting.
Four-nger swipe (precision touchpad)
By default, the four-nger swipe switches between open desktops.
● Swipe four ngers away from you to see all open windows.
● Swipe four ngers toward you to show the desktop.
● Swipe four ngers left or right to switch between desktops.
To change the function of this gesture, select Start, select Settings, select Devices, and then select
Touchpad. Under Four-nger gestures, in the Swipes box, select a gesture setting.
Using touchpad and touch screen gestures 25
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One-nger slide (touch screen)
Use the one-nger slide to pan or scroll through lists and pages, or to move an object.
● To scroll across the screen, lightly slide one nger across the screen in the direction you want to move.
● To move an object, press and hold your nger on an object, and then drag your nger to move the object.
Using an optional keyboard or mouse
An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as
you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specic
functions.
Using an on-screen keyboard (select products only)
These instructions help you learn to use the on-screen keyboard.
1. To display an on-screen keyboard, tap the keyboard icon in the notication area, at the far right of the
taskbar.
2. Begin typing.
NOTE: Suggested words might be displayed above the on-screen keyboard. Tap a word to select it.
NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.
26 Chapter 4 Navigating the screen
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5 Entertainment features
Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or
connect external devices like a projector, monitor, TV, or speakers.
See Components on page 3 to locate the audio, video and camera features on your computer.
Using a camera (select products only)
Your computer has one or more cameras that enable you to connect with others for work or play. Most
cameras allow you to video chat, record video, and record still images. Cameras can be front facing or rear
facing.
To determine which camera or cameras are on your product, see Components on page 3. To use your camera,
type camera in the taskbar search box, and then select Camera from the list of applications. Some cameras
also feature HD
Hello. See Security on page 39 for details about using Windows Hello.
You can enhance your computer privacy by covering the lens with the camera privacy cover. By default, the
camera lens is uncovered, but you can slide the camera privacy cover to block the camera's view. To use the
camera, slide the camera privacy cover in the opposite direction to reveal the lens.
(high-denition) capability, apps for gaming, or facial recognition software like Windows
Using audio
You can download and listen to music, stream audio content (including radio) from the web, record audio, or
mix audio and video to create multimedia. You can also play music CDs on the computer (on select products)
or attach an external optical drive to play CDs.
To enhance your listening enjoyment, attach headphones or speakers.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect
high-denition speakers to the computer, see Setting up HDMI audio on page 29. Before connecting
speakers, lower the volume setting.
Connecting headphones
You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on your
computer.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental
Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
To connect wireless headphones to your computer, follow the device manufacturer's instructions.
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Connecting headsets
You can connect a headset to the audio-out (headphone)/audio-in (microphone) combo jack on your
computer.
A stand-alone microphone can be plugged into a USB port. See your manufacturer's instructions.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental
Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Headphones combined with a microphone are called headsets. You can connect wired headsets to the audioout (headphone)/audio-in (microphone) combo jack on your computer.
To connect wireless headsets to your computer, follow the device manufacturer's instructions.
Using sound settings
Use sound settings to adjust system volume, change system sounds, or manage audio devices.
Viewing or changing sound settings
Use these instructions to view or change sound settings.
▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select Sound.
Using the control panel to view and control audio settings
You can view or change sound settings using the audio control panel.
Your computer might include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another
provider. As a result, your computer might include advanced audio features that can be controlled through an
audio control panel specic to your audio system.
Use the audio control panel to view and control audio settings.
▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select the audio control panel specic to your system.
Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer when you are not connected to a
network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
For information about using your video features, refer to HP Support Assistant.
28 Chapter 5 Entertainment features
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Connecting video devices using an HDMI cable (select products only)
HDMI is the only video interface that supports high-denition video and audio.
Connecting a high-denition TV or monitor using HDMI
To see the computer screen image on a high-denition TV or monitor, connect the high-denition device
according to the instructions.
NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.
1. Connect one end of the HDMI cable to the HDMI port on the computer.
NOTE: HDMI port shape can vary by product.
2. Connect the other end of the cable to the high-denition TV or monitor.
3. Press f1 to cycle through one of four display states:
● PC screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and the external device.
● Extend: View the screen image extended across both the computer and the external device.
● Second screen only: View the screen image on the external device only.
Each time you press f1, the display state changes.
NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of
the external device, as follows. Select the Start button, select Settings, and then select System. Under
Display, select the appropriate resolution, and then select Keep changes.
Setting up HDMI audio
Use these instructions to set up HDMI audio.
Turning on HDMI audio
After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps.
Using video 29
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1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then select
Playback devices.
2. On the Playback tab, select the name of the digital output device.
3. Select Set Default, and then select OK.
Turning o HDMI audio
Use these instructions to return the audio stream to the computer speakers.
1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then select
Playback devices.
2. On the Playback tab, select Speakers.
3. Select Set Default, and then select OK.
Discovering and connecting wired displays using MultiStream Transport
MultiStream Transport (MST) allows you to connect multiple wired display devices to your computer by
connecting to the VGA port or DisplayPort connectors on your computer and also to the VGA port or
DisplayPort connectors on a hub or an external docking station.
You can connect in several ways, depending on the type of graphics controller installed on your computer and
whether or not your computer includes a built-in hub. Go to Device Manager to nd out what hardware is
installed on your computer.
Connecting displays to computers with AMD or NVIDIA graphics (with an optional hub)
To set up multiple display devices, follow these steps.
NOTE: With an AMD® graphics controller and optional hub, you can connect up to six external display
devices.
NOTE: With an NVIDIA® graphics controller and optional hub, you can connect up to four external display
devices.
1. Connect an external hub (purchased separately) to the DisplayPort (DP) connector on your computer,
using a DP-to-DP cable (purchased separately). Be sure that the hub power adapter is connected to AC
power.
2. Connect your external display devices to the VGA port or DisplayPort connectors on the hub.
3. To see all of your connected display devices, type device manager in the taskbar search box, and
then select the Device Manager app. If you don't see all of your connected displays, be sure that each is
connected to the correct port on the hub.
NOTE: Multiple display choices include Duplicate, which mirrors your computer screen on all enabled
display devices, or Extend, which spans your computer screen across all enabled display devices.
Discovering and connecting to Miracast-compatible wireless displays (select products only)
Follow these steps to discover and connect to Miracast®-compatible wireless displays without leaving your
current apps.
NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the
documentation that came with your TV or secondary display.
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To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow
these steps.
▲ Type project in the taskbar search box, and then select Project to a second screen. Select Connect to
a wireless display, and then follow the on-screen instructions.
Discovering and connecting to Intel WiDi certied displays (select Intel products
only)
Use Intel WiDi to wirelessly project individual les such as photos, music, or videos, or to duplicate your entire
computer screen to a TV or a secondary display device.
Intel WiDi, a premium Miracast solution, makes it easy and seamless to pair your secondary display device;
provides for full-screen duplication; and improves speed, quality, and scaling.
Connecting to Intel WiDi certied displays
Follow these steps to connect to Intel WiDi certied displays.
▲ Type project in the taskbar search box, and then select Project to a second screen. Select Connect to
a wireless display, and then follow the on-screen instructions.
Opening Intel WiDi
Follow these steps to open Intel WiDi.
▲ Type Intel WiDi in the taskbar search box, and then select Intel WiDi.
Using data transfer
Your computer is a powerful entertainment device that enables you to transfer photos, videos, and movies
from your USB devices to view on your computer.
To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB
device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the les to your computer.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
For information about using your USB Type-C features, refer to HP Support Assistant.
Connecting devices to a USB Type-C port (select products only)
To connect devices to a USB Type-C port, follow these steps.
NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased
separately.
1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.
Using data transfer 31
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2. Connect the other end of the cable to the external device.
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6 Managing power
Your computer can operate on either battery power or external power. When the computer is running on
battery power and an external power source is not available to charge the battery, it is important to monitor
and conserve the battery charge.
Some power management features described in this chapter might not be available on your computer.
Using Sleep and Hibernation
Windows has two power-saving states, Sleep and Hibernation.
● Sleep—The Sleep state automatically initiates after a period of inactivity. Your work is available in
memory, allowing you to resume your work quickly. You can also initiate Sleep manually. Depending on
your computer model, the Sleep state might also support Modern Standby mode. This mode keeps some
internal operations awake and enables your computer to receive web notications, such as emails, while
in Sleep. For more information, see Initiating and exiting Sleep on page 33.
● Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level or the
computer has been in the Sleep state for an extended period of time. In the Hibernation state, your work
is saved to a hibernation le and the computer powers down. You can also initiate Hibernation manually.
For more information, see Initiating and exiting Hibernation (select products only) on page 34.
IMPORTANT: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an
unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you
always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.
This practice is particularly important when you travel with your computer.
IMPORTANT: To reduce the risk of possible audio and video degradation, loss of audio or video playback
functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external
media card.
Initiating and exiting Sleep
You can initiate Sleep in several ways.
● Select the Start button, select the Power icon, and then select Sleep.
● Close the display (select products only).
● Press the Sleep hot key (select products only); for example, fn+f1 or fn+f12.
● Briey press the power button (select products only).
You can exit Sleep in any of the following ways:
● Briey press the power button.
● If the computer is closed, raise the display (select products only).
● Press a key on the keyboard (select products only).
● Tap the touchpad (select products only).
When the computer exits Sleep, your work returns to the screen.
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IMPORTANT: If you have set a password to be required on exiting Sleep, you must enter your Windows
password before your work returns to the screen.
Initiating and exiting Hibernation (select products only)
You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options.
1. Right-click the Power icon , and then select Power Options.
2. In the left pane, select Choose what the power buttons do (wording might vary by product).
3. Depending on your product, you can enable Hibernation for battery power or external power in any of
the following ways:
● Power button—Under Power and sleep buttons and lid settings (wording might vary by product),
select When I press the power button, and then select Hibernate.
● Sleep button (select products only)—Under Power and sleep buttons and lid settings (wording
might vary by product), select When I press the sleep button, and then select Hibernate.
● Lid (select products only)—Under Power and sleep buttons and lid settings (wording might vary
by product), select When I close the lid, and then select Hibernate.
● Power menu—Select Change Settings that are currently unavailable, and then, under Shutdown
settings, select the Hibernate check box.
The Power menu can be accessed by selecting the Start button.
4. Select Save changes.
To initiate Hibernation, use the method that you enabled in step 3.
To exit Hibernation, briey press the power button.
IMPORTANT: If you have set a password to be required on exiting Hibernation, you must enter your
Windows password before your work returns to the screen.
Shutting down (turning o) the computer
The Shut down command closes all open programs, including the operating system, and then turns o the
display and the computer. Shut down the computer when it will be unused and disconnected from external
power for an extended period.
IMPORTANT: Unsaved information is lost when the computer shuts down. Be sure to save your work before
shutting down the computer.
The recommended procedure is to use the Windows Shut down command.
NOTE: If the computer is in the Sleep state or in Hibernation, rst exit Sleep or Hibernation by briey
pressing the power button.
1. Save your work and close all open programs.
2. Select the Start button, select the Power icon, and then select Shut down.
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If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the
following emergency procedures in the sequence provided:
● Press ctrl+alt+delete, select the Power icon, and then select Shut down.
● Press and hold the power button for at least 4 seconds.
● If your computer has a user-replaceable battery (select products only), disconnect the computer from
external power, and then remove the battery.
Using the Power icon and Power Options
The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power
settings and view the remaining battery charge.
● To view the percentage of remaining battery charge, place the mouse pointer over the Power icon .
● To use Power Options, right–click the Power icon , and then select Power Options.
Dierent Power icons indicate whether the computer is running on battery or external power. Placing the
mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.
Running on battery power
When the computer has a charged battery and is not plugged into external power, the computer runs on
battery power. When the computer is o and unplugged from external power, the battery slowly discharges.
The computer displays a message when the battery reaches a low or critical battery level.
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
Computer battery life varies, depending on power management settings, programs running on the computer,
screen brightness, external devices connected to the computer, and other factors.
NOTE: Select computer products can switch between graphic controllers to conserve battery charge.
Using HP Fast Charge (select products only)
The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time might vary by
±10%. When the remaining battery charge is between 0 and 50%, the battery charges to 50% of full capacity
in no more than 30 to 45 minutes, depending on your computer model.
To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to
external power.
Displaying battery charge
To view the percentage of remaining battery charge, place the mouse pointer over the Power icon.
Finding battery information in HP Support Assistant (select products only)
Follow these steps to access battery information.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Using the Power icon and Power Options 35
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Select the question mark icon in the taskbar.
2. Select Troubleshooting and xes, and then in the Diagnostics section, select HP Battery Check. If HP
Battery Check indicates that your battery should be replaced, contact support.
HP Support Assistant provides the following tools and information about the battery:
● HP Battery Check
● Information about battery types, specications, life cycles, and capacity
Conserving battery power
Follow these steps to conserve battery power and maximize battery life.
● Lower the brightness of the display.
● Turn o wireless devices when you are not using them.
● Disconnect unused external devices that are not plugged into an external power source, such as an
external hard drive connected to a USB port.
● Stop, disable, or remove any external media cards that you are not using.
● Before you leave your work, initiate Sleep or shut down the computer.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level, the
computer warns you in one of several ways.
● The battery light (select products only) indicates a low or critical battery level.
– or –
● The Power icon shows a low or critical battery notication.
NOTE: For additional information about the Power icon, see Using the Power icon and Power Options
on page 35.
The computer takes the following actions for a critical battery level:
● If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briey in
the Sleep state and then shuts down and loses any unsaved information.
● If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates
Hibernation.
Resolving a low battery level
You can quickly resolve low battery level conditions.
Resolving a low battery level when external power is available
Connect one of the following to the computer and to external power.
● AC adapter
● Optional docking device or expansion product
● Optional power adapter purchased as an accessory from HP
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Resolving a low battery level when no power source is available
Save your work and shut down the computer.
Resolving a low battery level when the computer cannot exit Hibernation
When the battery level is low and you cannot bring the computer out of Hibernation, connect the AC adapter.
1. Connect the AC adapter to the computer and to external power.
2. Exit Hibernation by pressing the power button.
Factory-sealed battery
To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in
the HP Support Assistant app (select products only).
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
2. Select Troubleshooting and xes, and then in the Diagnostics section, select HP Battery Check. If HP
Battery Check indicates that your battery should be replaced, contact support.
The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the
battery could aect your warranty coverage. If a battery is no longer holding a charge, contact support.
Running on external power
For information about connecting to external power, see the Setup Instructions poster provided in the
computer box. The computer does not use battery power when the computer is connected to external power
with an approved AC adapter or an optional docking device or expansion product.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a
replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
WARNING! Do not charge the computer battery while you are aboard aircraft.
Connect the computer to external power under any of the following conditions:
● When charging or calibrating a battery
● When installing or updating system software
● When updating the system BIOS
● When writing information to a disc (select products only)
● When running Disk Defragmenter on computers with internal hard drives
● When performing a backup or recovery
When you connect the computer to external power:
● The battery begins to charge.
● The Power icon changes appearance.
When you disconnect external power:
Running on external power 37
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● The computer switches to battery power.
● The Power icon changes appearance.
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7 Security
Computer security is essential for protecting the condentiality, integrity, and availability of your information.
Standard security solutions provided by the Windows operating system, HP applications, Computer Setup
(BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses,
worms, and other types of malicious code.
NOTE: Some security features listed in this chapter might not be available on your computer.
Protecting the computer
Standard security features provided by the Windows operating system and Computer Setup (BIOS, which runs
under any operating system) can protect your personal settings and data from a variety of risks.
NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product
from being mishandled or stolen.
NOTE: Before you send your computer for service, back up and delete condential les, and remove all
password settings.
NOTE: Some features listed in this chapter may not be available on your computer.
NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service
available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized
user accesses the Internet. You must purchase the software and subscribe to the service to use Computrace.
For information about ordering the Computrace software, go to http://www.hp.com.
Table 7-1 Security solutions
Computer risk Security feature
Unauthorized use of the computer ● HP Client Security software, in combination with a password,
smart card, contactless card, registered ngerprints, or
other authentication credential
● BIOS power-on password
Unauthorized access to Computer Setup (BIOS) BIOS administrator password in Computer Setup*
Unauthorized access to the contents of a hard drive DriveLock password (select products only) in Computer Setup*
Unauthorized startup from an optional external optical drive
(select products only), optional external hard drive (select
products only), or internal network adapter
Unauthorized access to a Windows user account Windows user password
Unauthorized access to data Windows BitLocker
Unauthorized removal of the computer Security cable slot (used with an optional security cable on select
*Computer Setup is an embedded, ROM-based utility that can be used even when the operating system is not working or will not load.
You can use a pointing device (touchpad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer
Setup.
NOTE: On tablets without keyboards, you can use the touch screen.
Boot options feature in Computer Setup*
products only)
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Using passwords
A password is a group of characters that you choose to secure your computer information. You can set several
types of passwords, depending on how you want to control access to your information. You can set passwords
in Windows or in Computer Setup, which is preinstalled on the computer.
● BIOS administrator, power-on, and DriveLock passwords are set in Computer Setup and are managed by
the system BIOS.
● Windows passwords are set only in the Windows operating system.
● If you forget both the DriveLock user password and the DriveLock master password set in Computer
Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be
used.
You can use the same password for a Computer Setup feature and for a Windows security feature.
Use the following tips for creating and saving passwords:
● When creating passwords, follow requirements set by the program.
● Do not use the same password for multiple applications or websites, and do not reuse your Windows
password for any other application or website.
● Use the Password Manager feature of HP Client Security to store your user names and passwords for
your websites and applications. You can securely read them in the future if they cannot be remembered.
● Do not store passwords in a le on the computer.
The following tables list commonly used Windows and BIOS administrator passwords and describe their
functions.
Setting passwords in Windows
Windows passwords can help protect your computer from unauthorized access.
Table
7-2 Types of Windows passwords and their functions
Password Function
Administrator password* Protects access to a Windows administrator-level account.
User password* Protects access to a Windows user account.
*For information about setting a Windows administrator password or a Windows user password, type support in the taskbar search
box, and then select the HP Support Assistant app.
Setting passwords in Computer Setup
Computer Setup passwords provide additional layers of security for your computer.
7-3 Types of Computer Setup passwords and their functions
Table
NOTE: Setting the Windows administrator password does not
set the BIOS administrator password.
Password Function
BIOS administrator password* Protects access to Computer Setup.
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Table 7-3 Types of Computer Setup passwords and their functions (continued)
Password Function
Power-on password ● Must be entered each time you turn on or restart the
DriveLock master password* Protects access to the internal hard drive that is protected by
DriveLock user password* Protects access to the internal hard drive that is protected by
*For details about each of these passwords, see the following topics.
Managing a BIOS administrator password
To set, change, or delete this password, follow these steps.
NOTE: If features have been enabled to prevent removing the
BIOS administrator password, you may not be able to remove it
until those features have been disabled.
computer.
● If you forget your power-on password, you cannot turn on or
restart the computer.
DriveLock, and is set under DriveLock Passwords during the
enable process. This password is also used to remove DriveLock
protection.
DriveLock, and is set under DriveLock Passwords during the
enable process.
Setting a new BIOS administrator password
A BIOS administrator password helps prevent unauthorized access to Computer Setup. Use these instructions
to set a new BIOS administrator password.
1. Start Computer Setup.
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2. Select Security, select Create BIOS administrator password or Set Up BIOS administrator Password
(select products only), and then press enter.
3. When prompted, type a password.
4. When prompted, type the new password again to conrm.
5. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into eect when the computer restarts.
Changing a BIOS administrator password
Use these instructions to change a BIOS administrator password.
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1. Start Computer Setup.
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2. Enter your current BIOS administrator password.
3. Select Security, select Change BIOS administrator Password or Change Password (select products
only), and then press enter.
4. When prompted, type your current password.
5. When prompted, type your new password.
6. When prompted, type your new password again to conrm.
7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into eect when the computer restarts.
Deleting a BIOS administrator password
Use these instructions to delete a BIOS administrator password.
1. Start Computer Setup.
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap f10 to enter Computer Setup.
2. Enter your current BIOS administrator password.
3. Select Security, select Change BIOS administrator Password or Change Password (select products
only), and then press enter.
4. When prompted, type your current password.
5. When prompted for the new password, leave the eld empty, and then press enter.
6. When prompted to type your new password again, leave the eld empty, and then press enter.
7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into eect when the computer restarts.
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Entering a BIOS administrator password
At the BIOS administrator password prompt, type your password (using the same keys that you used to set
the password), and then press enter. After two unsuccessful attempts to enter the BIOS administrator
password, you must restart the computer and try again.
Using DriveLock Security Options
DriveLock protection prevents unauthorized access to the contents of a hard drive.
DriveLock can be applied only to the internal hard drives of the computer. After DriveLock protection is
applied to a drive, the appropriate password must be entered to access the drive. The drive must be inserted
into the computer or an advanced port replicator for it to be unlocked.
DriveLock Security Options oers the following features:
● Automatic DriveLock—See Selecting Automatic DriveLock (select products only) on page 43.
● Set DriveLock Master Password—See Selecting manual DriveLock on page 44.
● Enable DriveLock—See Enabling DriveLock and setting a DriveLock user password on page 45.
Selecting Automatic DriveLock (select products only)
You must set a BIOS administrator password before you can enable Automatic DriveLock.
When Automatic DriveLock is enabled, a random DriveLock user password and a DriveLock master password
derived from the BIOS administrator password are created. When the computer is turned on, the random user
password automatically unlocks the drive. If the drive is moved to another computer, you must enter the BIOS
administrator password for the original computer at the DriveLock password prompt to unlock the drive.
Enabling Automatic DriveLock
To enable Automatic DriveLock, follow these steps.
1. Start Computer Setup.
● Computers or tablets with keyboards:
1. Turn o the computer.
2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
● Tablets without keyboards:
1. Turn o the tablet.
2. Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.
2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press
enter.
3. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.
4. Use the enter key, left mouse click, or touch screen to select the Automatic DriveLock check box.
5. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
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Disabling Automatic DriveLock
To disable Automatic DriveLock, follow these steps.
1. Start Computer Setup.
● Computers or tablets with keyboards:
1. Turn o the computer.
2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
● Tablets without keyboards:
1. Turn o the tablet.
2. Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.
2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press
enter.
3. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.
4. Select an internal hard drive, and then press enter.
5. Use the enter key, left mouse click, or touch screen to clear the Automatic DriveLock check box.
6. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Entering an Automatic DriveLock password
While Automatic DriveLock is enabled and the drive remains attached to the original computer, you will not be
prompted to enter a DriveLock password to unlock the drive.
However, if the drive is moved to another computer, or the system board is replaced on the original computer,
you will be prompted to provide the DriveLock password. If this happens, at the DriveLock Password prompt,
type the BIOS administrator password for the original computer (using the same kind of keys you used to set
the password), and then press enter to unlock the drive.
After three incorrect attempts to enter the password, you must shut down the computer and try again.
Selecting manual DriveLock
To manually apply DriveLock protection to an internal hard drive, you must set a master password, and
DriveLock must be enabled in Computer Setup.
IMPORTANT: To prevent a DriveLock-protected hard drive from becoming permanently unusable, record the
DriveLock user password and the DriveLock master password in a safe place away from your computer. If you
forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.
Note the following considerations about using DriveLock protection:
● After DriveLock protection is applied to a hard drive, you can access the hard drive only by entering
either the DriveLock user password or the master password.
● The owner of the DriveLock user password should be the day-to-day user of the protected hard drive.
The owner of the DriveLock master password may be either a system administrator or the day-to-day
user.
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● The DriveLock user password and the DriveLock master password can be identical.
Setting a DriveLock master password
To set a DriveLock master password, follow these steps.
1. Start Computer Setup.
● Computers or tablets with keyboards:
1. Turn o the computer.
2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
● Tablets without keyboards:
1. Turn o the tablet.
2. Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.
2. Select Security, make the selection for Hard Drive Utilities, select DriveLock/Automatic DriveLock,
and then press enter.
3. Select the hard drive you want to protect, and then press enter.
4. Select Set DriveLock Master Password, and then press enter.
5. Carefully read the warning.
6. Follow the on-screen instructions to set a DriveLock master password.
NOTE: You can enable DriveLock and set a DriveLock user password before exiting from Computer
Setup. For more information, see Enabling DriveLock and setting a DriveLock user password
on page 45.
7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Enabling DriveLock and setting a DriveLock user password
To enable DriveLock and set a DriveLock user password, follow these steps.
1. Start Computer Setup.
● Computers or tablets with keyboards:
1. Turn o the computer.
2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
● Tablets without keyboards:
1. Turn o the tablet.
2. Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.
2. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.
3. Select the hard drive you want to protect, and then press enter.
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4. Select Enable DriveLock and then press enter.
5. Carefully read the warning.
6. Follow the on-screen instructions to set a DriveLock user password and enable DriveLock.
7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Disabling DriveLock
To disable DriveLock, follow these steps.
1. Start Computer Setup.
● Computers or tablets with keyboards:
1. Turn o the computer.
2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.
● Tablets without keyboards:
1. Turn o the tablet.
2. Press the power button in combination with the volume down button until the Startup menu
is displayed, and then tap f10 to enter Computer Setup.
2. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.
3. Select the hard drive you want to manage, and then press enter.
4. Select Disable DriveLock, and then press enter.
5. Follow the on-screen instructions to disable DriveLock.
6. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Entering a DriveLock password
Be sure that the hard drive is inserted into the computer (not into an optional docking device or external
MultiBay).
At the DriveLock Password prompt, type your DriveLock user or master password (using the same kind of
keys you used to set the password), and then press enter.
After three incorrect attempts to enter the password, you must shut down the computer and try again.
Changing a DriveLock password
To change a DriveLock password in Computer Setup, follow these steps.
1. Turn o the computer.
2. Press the power button.
3. At the DriveLock Password prompt, type the current DriveLock user password or master password that
you are changing, press enter, and then press or tap f10 to enter Computer Setup.
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4. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press
enter.
5. Select the hard drive you want to manage, and then press enter.
6. Make the selection for the DriveLock password that you want to change, and then follow the on-screen
instructions to enter passwords.
NOTE: The Change DriveLock Master Password option is visible only if the DriveLock master password
was provided at the DriveLock Password prompt in step 3.
7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then
Yes.
select
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Windows Hello (select products only)
On products equipped with a ngerprint reader or an infrared camera, Windows Hello allows you to enroll
your ngerprint and your facial ID, and set up a PIN. After enrollment, you can use your ngerprint reader,
facial ID, or PIN to sign in to Windows.
To set up Windows Hello:
1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.
2. To add a password, select Password, and then select Add.
3. Under Windows Hello Fingerprint or Windows Hello Face, select Set up.
4. Select Get Started, and then follow the on-screen instructions to enroll your ngerprint or facial ID and
set up a PIN.
IMPORTANT: To prevent ngerprint logon issues, be sure when you register your ngerprint that all
sides of your nger are registered by the ngerprint reader.
NOTE: The PIN is not limited in length. The default setting is for numbers only. To include alphabetic or
special characters, select the include letters and symbols check box.
Using antivirus software
When you use the computer to access email, a network, or the internet, you potentially expose it to computer
viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function
abnormally.
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage that they
cause. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to
date.
Windows Defender is preinstalled on your computer. HP strongly recommends that you continue to use an
antivirus program to fully protect your computer.
For more information about computer viruses, access the HP Support Assistant.
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Using rewall software
Firewalls are designed to prevent unauthorized access to a system or network. A rewall can be a software
program that you install on your computer, network, or both, or it can be a solution made up of both hardware
and software.
There are two types of rewalls to consider:
● Host-based rewalls—Software that protects only the computer it is installed on.
● Network-based rewalls—Installed between your DSL or cable modem and your home network to
protect all the computers on the network.
When a rewall is installed on a system, all data sent to and from the system is monitored and compared with
a set of user-dened security criteria. Any data that does not meet those criteria is blocked.
Your computer or networking equipment may already have a rewall installed. If not, rewall software
solutions are available.
NOTE: Under some circumstances a rewall can block access to internet games, interfere with printer or le
sharing on a network, or block authorized email attachments. To temporarily resolve the problem, disable the
rewall, perform the task that you want to perform, and then reenable the rewall. To permanently resolve
the problem, recongure the rewall.
Installing software updates
HP, Windows, and third-party software installed on your computer should be regularly updated to correct
security problems and improve software performance.
To view or change the settings:
IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates.
To protect the computer from security breaches and computer viruses, install all updates from Microsoft as
soon as you receive an alert.
You can install these updates automatically.
1. Select the Start button, select Settings, and then select Update & Security.
2. Select Windows Update, and then follow the on-screen instructions.
3. To schedule a time for installing updates, select Advanced Options, and then follow the on-screen
instructions.
Using HP Client Security (select products only)
HP Client Security software is preinstalled on your computer. You can access this software through the HP
Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that
help protect against unauthorized access to the computer, networks, and critical data.
For more information, see the HP Client Security software Help.
Using HP Device as a Service (select products only)
HP DaaS is a cloud-based IT solution that enables businesses to eectively manage and secure their company
assets.
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HP DaaS helps protect devices against malware and other attacks, monitors device health, and helps reduce
time spent solving device and security issues. You can quickly download and install the software, which is
highly cost-eective relative to traditional in-house solutions. For more information, go to
https://www.hptouchpointmanager.com/
Using an optional security cable (select products only)
A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer
from being mishandled or stolen. To connect a security cable to your computer, follow the device
manufacturer's instructions.
Using a ngerprint reader (select products only)
Integrated ngerprint readers are available on select products. To use the ngerprint reader, you must enroll
your ngerprints in HP Client Security's Credential Manager. For more information, see the HP Client Security
software Help.
After you enroll your ngerprints in Credential Manager, you can use HP Client Security's Password Manager to
store and ll in your user names and passwords in supported websites and applications.
The ngerprint reader is a small metallic sensor that is located in one of the following areas of your computer:
● Near the bottom of the touchpad
● On the right side of the keyboard
● On the upper-right side of the display
● On the left side of the display
● On the back of the display
Depending on your product, the reader may be oriented horizontally or vertically.
Using an optional security cable (select products only) 49
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8 Maintenance
Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to use
tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and
drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with tools such
as Disk Defragmenter and Disk Cleanup.
Using Disk Defragmenter
HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.
To run Disk Defragmenter:
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.
1. Connect the computer to AC power.
2. Type defragment in the taskbar search box, and then select Defragment and Optimize Drives.
3. Follow the on-screen instructions.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Use Disk Cleanup to search the hard drive for unnecessary les that you can safely delete to free up disk space
and help the computer run more eiciently.
To run Disk Cleanup:
1. Type disk in the taskbar search box, and then select Disk Cleanup.
2. Follow the on-screen instructions.
Using HP 3D DriveGuard (select products only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under some conditions.
● You drop the computer.
● You move the computer with the display closed while the computer is running on battery power.
A short time after one of these events, HP 3D DriveGuard returns the hard drive to normal operation.
NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional
docking device or connected to a USB port is not protected by HP 3D DriveGuard.
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these
drives.
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Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a primary hard drive bay, the
secondary hard drive bay (select products only), or both are parked.
Updating programs and drivers
HP recommends that you update your programs and drivers regularly. Updates can resolve issues and provide
new features and options. For example, older graphics components might not work well with the most recent
gaming software. Without the latest driver, you do not get the most out of your equipment.
Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition,
register to receive automatic notications when updates become available.
To update your programs and drivers, follow these instructions:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
2. Select My notebook, select the Updates tab, and then select Check for updates and messages.
3. Follow the on-screen instructions.
Cleaning your computer
Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best.
Use the following information to safely clean the external surfaces of your computer.
Enabling HP Easy Clean (select products only)
HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software
disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you
can clean all computer surfaces.
1. Start HP Easy Clean in one of the following ways:
● Select the Start menu, and then select HP Easy Clean.
– or –
● Select the HP Easy Clean icon in the taskbar.
– or –
● Select Start, and then select the HP Easy Clean tile.
2. Now that your device is disabled for a short period, see Removing dirt and debris from your computer
on page 51 for the recommended steps to clean the high-touch, external surfaces on your computer.
After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning
your computer with a disinfectant on page 52 for guidelines to help prevent the spread of harmful
bacteria and viruses.
Removing dirt and debris from your computer
Here are the recommended steps to clean dirt and debris from your computer.
For computers with wood veneer, see Caring for wood veneer (select products only) on page 53.
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1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn o your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.
3. Moisten a microber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly
on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen
peroxide or bleach that might damage the nish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any exible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your computer with a disinfectant on page 52 for recommended steps to clean the high-touch,
external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.
Cleaning your computer with a disinfectant
The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best
practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your
computer on page 51, Caring for wood veneer (select products only) on page 53, or both, you might also
choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning guidelines is an
alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also known as rubbing
alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn o your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.
3. Moisten a microber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be
moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl
alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,
benzene, or toluene.
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IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly
on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen
peroxide or bleach that might damage the nish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any exible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Caring for wood veneer (select products only)
Your product might feature high-quality wood veneer. As with all natural wood products, proper care is
important for best results over the life of the product. Because of the nature of natural wood, you might see
unique variations in the grain pattern or subtle variations in color, which are normal.
● Clean the wood with a dry, static-free microber cloth or chamois.
● Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,
turpentine, or other petroleum-based solvents.
● Do not expose the wood to sun or moisture for long periods of time.
● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.
● Avoid contact with any substance that might dye or discolor the wood.
● Avoid contact with sharp objects or rough surfaces that might scratch the wood.
See Removing dirt and debris from your computer on page 51 for the recommended steps to clean the high-
touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean the
surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 52 for sanitizing
guidelines to help prevent the spread of harmful bacteria and viruses.
Traveling with or shipping your computer
If you must travel with or ship your computer, follow these tips to keep your equipment safe.
● Prepare the computer for traveling or shipping:
– Back up your information to an external drive.
– Remove all discs and all external media cards, such as memory cards.
– Turn o and then disconnect all external devices.
– Shut down the computer.
● Take a backup of your information. Keep the backup separate from the computer.
● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your
luggage.
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IMPORTANT: Avoid exposing a drive to magnetic elds. Security devices with magnetic elds include
airport walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
● If you plan to use the computer during a ight, listen for the in-ight announcement that tells you when
you can use your computer. In-ight computer use is at the discretion of the airline.
● If you are shipping the computer or a drive, use suitable protective packaging and label the package
“FRAGILE.”
● The use of wireless devices might be restricted in some environments. Such restrictions might apply
aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the
policy that applies to the use of a wireless device in your computer, ask for authorization to use your
computer before you turn it on.
● If you are traveling internationally, follow these suggestions:
– Check the computer-related customs regulations for each country or region on your itinerary.
– Check the power cord and adapter requirements for each location in which you plan to use the
computer. Voltage, frequency, and plug congurations vary.
WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not attempt
to run the computer with a voltage converter kit that is sold for appliances.
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9 Backing up, restoring, and recovering
You can use Windows tools or HP software to back up your information, create a restore point, reset your
computer, create recovery media, or restore your computer to its factory state. Performing these standard
procedures can return your computer to a working state faster.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media
These methods of creating recovery media and backups are available on select products only.
Using Windows tools for backing up
HP recommends that you back up your information immediately after initial setup. You can do this task either
using Windows Backup locally with an external USB drive or using online tools.
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.
For details:
▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that
matches the type of computer that you have.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 56 to restore
your computer before you obtain and use the HP recovery discs. Using a recent backup can return your
machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling
all the operating system software released since your initial purchase can be a lengthy process.
Restoring and recovering your system
You have several tools available to recover your system both within and outside of Windows if the desktop
cannot load.
HP recommends that you attempt to restore your system using the Restoring and recovery methods
on page 56.
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Creating a system restore
System Restore is available in Windows. The System Restore software can automatically or manually create
restore points, or snapshots, of the system les and settings on the computer at a particular point.
When you use System Restore, it returns your computer to its state at the time you made the restore point.
Your personal les and documents should not be aected.
Restoring and recovery methods
After you run the rst method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.
3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media
on page 56.
For more information about the rst two methods, see the Get Help app:
Select the Start button, select the Get Help app, and then enter the task you want to perform.
NOTE: You must be connected to the internet to access the Get Help app.
Recovering using HP Recovery media
You can use HP Recovery media to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud
Recovery Download Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
on page 55.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
▲ Insert the HP Recovery media, and then restart the computer.
NOTE: HP recommends that you follow the Restoring and recovery methods on page 56 to restore your
computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to
a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the
operating system software released since your initial purchase can be a lengthy process.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order, the
order of devices listed in BIOS for startup information. You can select an optical drive or a USB ash drive,
depending on the location of your HP Recovery media.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
To change the boot order:
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1. Insert the HP Recovery media.
2. Access the system Startup menu.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet,
quickly press esc, and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up
button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.
3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen
instructions.
Using HP Sure Recover (select products only)
Select computer models are congured with HP Sure Recover, a PC OS recovery solution built into the
hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery
software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specic device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the onscreen instructions to nd your product and locate your documentation.
Restoring and recovering your system 57
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10 Computer Setup (BIOS), TPM, and HP Sure
Start
HP provides several tools to help set up and protect your computer.
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as hard drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for types of devices installed, the startup sequence of the computer, and amount of system
and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press f10 to enter
Computer Setup.
Navigating and selecting in Computer Setup
You can navigate and select in Computer Setup using one or more methods.
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
To exit Computer Setup, choose one of the following methods:
● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and
then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
To return all settings in Computer Setup to the values that were set at the factory, follow these steps.
NOTE: Restoring defaults will not change the hard drive mode.
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1. Start Computer Setup. See Using Computer Setup on page 58.
2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
NOTE: On select products, the selections might display Restore Defaults instead of Apply Factory
Defaults and Exit.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are
packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.
You can access BIOS version information (also known as ROM date and System BIOS) by pressing fn+esc (if you
are already in Windows) or by using Computer Setup.
1. Start Computer Setup. See Using Computer Setup on page 58.
2. Select Main, and then select System Information.
3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
To check for later BIOS versions, see Preparing for a BIOS update on page 59.
Preparing for a BIOS update
Be sure to follow all prerequisites before downloading and installing a BIOS update.
IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
Downloading a BIOS update
After you review the prerequisites, you can check for and download BIOS updates.
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1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You might need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
Installing a BIOS update
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps.
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps.
1. Access the Boot Device Options menu:
● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.
TPM BIOS settings (select products only)
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
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IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation or usage of
TPM that violates the previously mentioned requirement, you shall bear all the liabilities wholly and solely. HP
will not be responsible for any related liabilities.
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1. Start Computer Setup. See Using Computer Setup on page 58.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Using HP Sure Start (select products only)
Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. Advanced users can customize the default conguration.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
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11 Using HP PC Hardware Diagnostics
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unied Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a rmware feature.
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 63.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated.
▲ Depending on the instructions on the screen, choose one of these options:
● If failure ID link is displayed, select the link and follow the on-screen instructions.
● If instructions for calling support are displayed. Follow those instructions.
Accessing HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support or HP
Support Assistant.
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support.
To access HP PC Hardware Diagnostics Windows from HP Help and Support:
1. Select the Start button, and then select HP Help and Support.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
62 Chapter 11 Using HP PC Hardware Diagnostics
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Accessing HP PC Hardware Diagnostics Windows from Support Assistant
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant.
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Troubleshooting and xes.
3. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows
The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must
use a Windows computer to download this tool because only .exe les are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP
To download HP PC Hardware Diagnostics Windows from HP, follow these steps.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB ash
drive.
The tool downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.
1. Select the Microsoft Store app on your desktop or enter Microsoft Store in the taskbar search box.
2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3. Follow the on-screen directions.
The tool downloads to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB ash drive by using the
product name or number.
Using HP PC Hardware Diagnostics Windows (select products only) 63
Page 76
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or number in
the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specic Windows diagnostics version to be downloaded to your computer or USB ash drive.
The tool downloads to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB ash
drive where the .exe le downloaded, double-click the .exe le, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download
and create the HP UEFI support environment because only .exe les are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 65.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated.
For assistance in solving the problem:
▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID
code that appears on the next screen. The HP Customer Support - Service Center page appears with your
Failure ID and product number automatically lled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow this procedure.
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
64 Chapter 11 Using HP PC Hardware Diagnostics
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a. Connected USB ash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 65.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in some situations.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive, follow this procedure.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a
USB ash drive.
NOTE: For some products, you might have to download the software to a USB ash drive by using the
product name or number.
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a precongured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/
techcenter/pcdiags, and then select Find out more.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 65
Page 78
Downloading Remote HP PC Hardware Diagnostics UEFI
HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
You can download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
You can download HP Remote PC Hardware Diagnostics UEFI by product name or number.
NOTE: For some products, you might have to download the software by using the product name or number.
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several
customizations.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB ash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take eect when the computer restarts.
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12 Specications
When you travel with or store your computer, the input power ratings and operating specications provide
helpful information.
Input power
The power information in this section might be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100 V–240 V, 50 Hz–60 Hz. Although the computer can be powered from a
standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and
approved by HP for use with this computer.
The computer can operate on DC power within one or more of the following specications. The voltage and
current for your computer is located on the regulatory label.
Table 12-1 DC power specications
Input Power Rating
Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C®
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A – 45
W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A /
15 V dc @ 3 A / 20 V dc @ 2.25 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20
V dc @ 3.25 A – 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc
@ 4.33 A / 20 V dc @ 3.25 A – 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc
@ 5 A / 20 V dc @ 4.5 A – 90 W USB-C
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
19.5 V dc @ 6.9 A – 135 W
19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
19.5 V dc @ 11.8 A – 230 W
19.5 V dc @ 16.92 A – 330 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding
240 V rms.
Input power 67
Page 80
Operating environment
Use the operating specications for helpful information when you travel with or store your computer.
Table 12-2 Operating environment specications
Factor Metric U.S.
Temperature
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating –20°C to 60°C –4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
68 Chapter 12 Specications
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13 Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from ngers or other electrostatic conductors may damage electronic
components.
IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these
precautions:
● If removal or installation instructions direct you to unplug the computer, rst be sure that it is properly
grounded.
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Use nonmagnetic tools.
● Before handling components, discharge static electricity by touching an unpainted metal surface.
● If you remove a component, place it in an electrostatic-safe container.
69
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14 Accessibility
HP's goal is to design, produce, and market products, services, and information that everyone everywhere can
use, either on a stand-alone basis or with appropriate third-party assistive technology (AT) devices or
applications.
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reected in
everything HP does. HP strives to create an inclusive environment focused on connecting people to the power
of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology.
For more information, see Finding the best assistive technology on page 71.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports the company's diversity objectives and helps ensure that the benets of technology
are available to all.
The HP accessibility goal is to design, produce, and market products and services that can be eectively used
by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive
devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP
managers and employees are expected to support these objectives and their implementation in accordance
with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within HP, and provide employees with the training
they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
● Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
● Document accessibility features, and make information about HP products and services publicly
available in an accessible form.
● Establish relationships with leading assistive technology and solution providers.
● Support internal and external research and development that improves assistive technology relevant to
HP products and services.
● Support and contribute to industry standards and guidelines for accessibility.
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International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-prot association focused on advancing the accessibility profession through networking,
education, and certication. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.
As a founding member, HP joined to participate with other organizations to advance the eld of accessibility.
This commitment supports HP’s accessibility goal of designing, producing, and marketing products and
services that people with disabilities can eectively use.
IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to
the online community, sign up for newsletters, and learn about membership options.
http://www.accessibilityassociation.org to join
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing accessibility
awareness within HP and with our customers and partners.
Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or
any other assistive technology to help with your specic situation—a variety of assistive technologies make
HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will nd that
professionals qualied to do AT assessments come from many elds, including those licensed or certied in
physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
while not certied or licensed, can also provide evaluation information. You will want to ask about the
individual's experience, expertise, and fees to determine if they are appropriate for your needs.
Accessibility for HP products
These links provide information about accessibility features and assistive technology, if applicable, included
in various HP products. These resources will help you select the specic assistive technology features and
products most appropriate for your situation.
● HP Elite x3–Accessibility Options (Windows 10 Mobile)
● HP PCs–Windows 7 Accessibility Options
● HP PCs–Windows 8 Accessibility Options
● HP PC’s–Windows 10 Accessibility Options
● HP Slate 7 Tablets–Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean)
● HP SlateBook PCs–Enabling Accessibility Features (Android 4.3,4.2/Jelly Bean)
● HP Chromebook PCs–Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome
OS)
● HP Shopping–peripherals for HP products
HP and accessibility 71
Page 84
If you need additional support with the accessibility features on your HP product, see Contacting support
on page 74.
Additional links to external partners and suppliers that may provide additional assistance:
● Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Oice)
● Google Products accessibility information (Android, Chrome, Google Apps)
● Assistive Technologies sorted by impairment type
● Assistive Technology Industry Association (ATIA)
Standards and legislation
Countries worldwide are enacting regulations to improve access to products and services for persons with
disabilities. These regulations are historically applicable to telecommunications products and services, PCs
and printers with certain communications and video playback features, their associated user documentation,
and their customer support.
Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to address
access to information and communication technology (ICT) for people with physical, sensory, or cognitive
disabilities.
The standards contain technical criteria specic to various types of technologies, as well as performancebased requirements which focus on functional capabilities of covered products. Specic criteria cover
software applications and operating systems, web-based information and applications, computers,
telecommunications products, video and multimedia, and self-contained closed products.
Mandate 376 – EN 301 549
The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public
procurement of ICT products. The standard species the accessibility requirements applicable to ICT products
and services, with a description of the test procedures and evaluation methodology for each requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations.
WCAG advances accessibility across the full range of web content (text, images, audio, and video) and web
applications. WCAG can be precisely tested, is easy to understand and use, and allows web developers
exibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
provides characteristics of accessible content:
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
presentation, and color contrast)
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
72 Chapter 14 Accessibility
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● Understandable (by addressing readability, predictability, and input assistance)
● Robust (for instance, by addressing compatibility with assistive technologies)
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. These links
provide information about key legislation, regulations, and standards.
● United States
● Canada
● Europe
● Australia
● Worldwide
Useful accessibility resources and links
These organizations, institutions, and resources might be good sources of information about disabilities and
age-related limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
assumes no responsibility for information or contacts you encounter on the Internet. Listing on this page
does not imply endorsement by HP.
Organizations
These organizations are a few of the many that provide information about disabilities and age-related
limitations.
● American Association of People with Disabilities (AAPD)
● The Association of Assistive Technology Act Programs (ATAP)
● Hearing Loss Association of America (HLAA)
● Information Technology Technical Assistance and Training Center (ITTATC)
● Lighthouse International
● National Association of the Deaf
● National Federation of the Blind
● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
● W3C Web Accessibility Initiative (WAI)
Educational institutions
Many educational institutions, including these examples, provide information about disabilities and agerelated limitations.
Useful accessibility resources and links 73
Page 86
● California State University, Northridge, Center on Disabilities (CSUN)
● University of Wisconsin - Madison, Trace Center
● University of Minnesota computer accommodations program
Other disability resources
Many resources, including these examples, provide information about disabilities and age-related limitations.
● ADA (Americans with Disabilities Act) Technical Assistance Program
● ILO Global Business and Disability network
● EnableMart
● European Disability Forum
● Job Accommodation Network
● Microsoft Enable
HP links
These HP-specic links provide information that relates to disabilities and age-related limitations.
Our contact webform
HP comfort and safety guide
HP public sector sales
Contacting support
HP oers technical support and assistance with accessibility options for customers with disabilities.
NOTE: Support is in English only.
● Customers who are deaf or hard of hearing who have questions about technical support or accessibility
of HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical support
or accessibility of HP products, choose one of the following options:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
– Complete the Contact form for people with disabilities or age-related limitations.
74 Chapter 14 Accessibility
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Index
A
accessibility 70
accessibility needs assessment 71
action keys 11
identifying 11
using 11
administrator password 40
airplane mode key 17
antivirus software 47
assistive technology (AT)
nding 71
purpose 70
AT (assistive technology)
nding 71
purpose 70
audio 27
HDMI 29, 30
headphones 27
headsets 28
sound settings 28
speakers 27
Automatic DriveLock
disabling 44
enabling 43
Automatic Drivelock
selecting 43
Automatic DriveLock password
entering 44
B
backup, creating 55
backups 55
battery
conserving power 36
discharging 36
factory-sealed 37
nding information 35
low battery levels 36
resolving low battery level 36,
37
battery charge 35
battery information, nding 35
battery power 35
BIOS
determining version 59
downloading an update 59, 60
updating 59
Bluetooth device 17, 19
Bluetooth label 14
boot order
changing using the f9 prompt
60
boot order, changing 56
bottom 14
C
camera
using 27
camera privacy cover
using 27
caring for your computer 51
cleaning your computer 51
caring for wood veneer 53
disinfecting 52
HP Easy Clean 51
removing dirt and debris 51
components
bottom 13
display 5
keyboard area 6
left side 4
right side 3
Computer Setup
BIOS administrator password
41, 42, 43
navigating and selecting 58
restoring factory settings 58
starting 58
connecting to a WLAN 18
corporate WLAN connection 18
critical battery level 36
customer support, accessibility 74
D
data transfer 31
Disk Cleanup software 50
Disk Defragmenter software 50
display components 5
display states 29
DriveLock
description 44
disabling 46
enabling 45
DriveLock master password
changing 46
DriveLock password
changing 46
entering 46
setting 45
DriveLock Security Options 43
E
electrostatic discharge 69
eSIM 19
external power, using 37
F
factory-sealed battery 37
ngerprint reader 49
ngerprints, registering 47
rewall software 48
four-nger swipe touchpad gesture
25
four-nger tap touchpad gesture
25
G
gesture 25
GPS 19
H
hardware, locating 3
HDMI audio, conguring 29, 30
HDMI port
connecting 29
headphones, connecting 27
headsets, connecting 28
Hibernation
exiting 34
initiated during critical battery
level 36
initiating 34
high-denition devices, connecting
29, 30
Index 75
Page 88
hot keys
using 13
HP 3D DriveGuard 50
HP Assistive Policy 70
HP Client Security 48
HP Device as a Service (HP DaaS) 48
HP Fast Charge 35
HP LAN-Wireless Protection 21
HP MAC Address Pass Through 22
HP PC Hardware Diagnostics UEFI
downloading 65
starting 64
using 64
HP PC Hardware Diagnostics Windows
accessing 62, 63
downloading 63
installing 64
using 62
HP Recovery media
recovery 56
HP resources 1
HP Sure Recover 57
HP Touchpoint Manager 48
I
initiating Sleep and Hibernation 33
input power 67
International Association of
Accessibility Professionals 71
K
keyboard and optional mouse
using 26
keys
action 11
L
labels
Bluetooth 14
regulatory 14
serial number 14
service 14
wireless certication 14
WLAN 14
left side components 4
low battery level 36
M
maintenance
Disk Cleanup 50
Disk Defragmenter 50
updating programs and drivers
51
managing power 33
Miracast 30
N
NFC 20
O
one-nger slide touch screen
gesture 26
operating environment 68
P
passwords
administrator 40
BIOS administrator 41, 42, 43
user 40
ports
HDMI 29
USB Type-C 31
power
battery 35
external 37
power icon, using 35
power settings, using 35
precision touchpad
using 23
precision touchpad gestures
four-nger swipe 25
four-nger tap 25
three-nger swipe 25
three-nger tap 24
two-nger slide 24
two-nger tap 24
product name and number,
computer 14
public WLAN connection 18
R
recovery 55
discs 56
media 56
USB ash drive 56
recovery media 55
creating using HP Cloud Recovery
Download Tool 55
creating using Windows tools 55
regulatory information
regulatory label 14
wireless certication labels 14
Remote HP PC Hardware Diagnostics
UEFI settings
customizing 66
using 65
resources, accessibility 73
restoring 55
right side components 3
S
Section 508 accessibility standards
72
security cable 49
serial number, computer 14
service labels, locating 14
setup utility
navigating and selecting 58
restoring factory settings 58
shipping the computer 53
shutdown 34
SIM card, correct size 15
SIM card, inserting 15
Sleep
exiting 33
initiating 33
Sleep and Hibernation, initiating 33
software
antivirus 47
Disk Cleanup 50
Disk Defragmenter 50
rewall 48
software installed, locating 3
software updates, installing 48
sound. See audio
sound settings, using 28
speakers
connecting 27
special keys, using 10
standards and legislation,
accessibility 72
Sure Start
using 61
system restore 56
system restore point, creating 55
T
tap touchpad and touch screen
gesture 23
76 Index
Page 89
three-nger swipe touchpad
gesture 25
three-nger tap touchpad gesture
24
touch screen gestures
one-nger slide 26
touchpad
settings 6, 7
using 23
touchpad and touch screen gestures
tap 23
two-nger pinch zoom 23
touchpad gestures
four-nger swipe 25
four-nger tap 25
three-nger swipe 25
three-nger tap 24
two-nger slide 24
two-nger tap 24
TPM settings 60
transfer data 31
traveling with the computer 14, 53
turning o the computer 34
two-nger pinch zoom touchpad and
touch screen gesture 23
two-nger slide touchpad gesture
24
two-nger tap touchpad gesture 24
Windows tools, using 55
wireless button 17
wireless certication label 14
wireless controls
button 17
operating system 17
wireless key 17
wireless light 17
wireless network (WLAN)
connecting 18
corporate WLAN connection 18
functional range 18
public WLAN connection 18
WLAN device 14
WLAN label 14
WWAN device 17, 18
U
unresponsive system 34
updating programs and drivers 51
USB Type-C port, connecting 31
user password 40
using passwords 40
using the keyboard and optional
mouse 26
using the touchpad 23
V
video 28
HDMI port 29
wireless displays 30, 31
W
Windows
backup 55
recovery media 55
system restore point 55
Windows Hello
using 47
Index 77
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