AMD is a registered trademark of Advanced
Micro Devices, Inc.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Core, and
Celeron are trademarks of Intel Corporation
in the United States and other countries.
Microsoft, Windows, and Windows Vista are
U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: April 2009
Document Part Number: 536498-001
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the
AC adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description
2 External component identification
Top components ................................................................................................................................... 5
Service tag ......................................................................................................................................... 14
Computer major components ............................................................................................................. 15
Index ................................................................................................................................................................. 139
viii
1Product description
CategoryDescription
Product NameHP ProBook 4710s Notebook PC
Processors
ChipsetSouthbridge: Intel ICH-9M
GraphicsAMD Discrete Graphics ATI-M92S2LP with Hypermemory support
PanelsAll display assemblies include 2 wireless local area network (WLAN) antennas
Intel® Core™2 Duo T6570, 2.1 GHz, 2MB L2 Cache, TJ 100, 800 Front Side Bus
MultiMediaCard (MMC), MultiMediaCard (MMC) Plus, Secure Digital (SD) Memory
Card, Secure Digital High Capacity (SDHC) Memory Card, xD-Picture Card (XD), xDPicture Card (XD) Type H, and xD-Picture Card (XD) Type M
unplug with auto-detect)
Multi-pin AC power
Keyboard/pointing devices17.3-inch keyboard with integrated numeric keypad
TouchPad only, with 2 TouchPad buttons and vertical scrolling (taps enabled as default)
Power requirements90-W Smart AC adapter with localized cable plug support (3-wire plug with ground pin)
6-cell, 47-Wh Li-ion battery
8-cell, 63-Wh Li-ion battery
SecuritySupports Kensington security lock
Operating systemPreinstalled:
3
CategoryDescription
Restore media:
Windows Vista® Home Basic 32
●
Windows Vista Home Premium 32
●
Windows Vista Business 32
●
Windows Vista Business 32 (with Windows® XP Pro images)
●
FreeDOS
●
Red Flag Linux (in the People's Republic of China only)
●
SUSE Linux
●
Windows Vista Home Basic 32
●
Windows Vista Home Premium 32
●
Windows Vista Business 32
●
Windows Vista Business 64
●
Windows XP Professional
●
Red Flag Linux (in the People's Republic of China only)
●
SUSE Linux
●
Windows Vista (DRDVD)
●
Windows XP Pro (DRDVD)
●
Windows Vista (Office Ready; DVD)
●
Certified: Microsoft® WHQL
Web Support:
ServiceabilityEnd-user replaceable parts:
AC adapter
Battery (system)
Hard drive
Memory module
Optical drive
Windows Vista Home Basic 32
●
Windows Vista Home Premium 32
●
Windows Vista Business 32
●
Windows Vista Business 64
●
Windows XP Professional
●
SUSE Linux
●
WLAN module
4Chapter 1 Product description
2External component identification
Top components
Display components
ItemComponentFunction
(1)Internal display switch Turns off the display if the display is closed while the power
is on.
(2)WLAN antenna locationsSend and receive signals from one or more WLAN devices.
NOTE: The antennas are not visible from the outside of
the computer. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
To see wireless regulatory notices, refer to the section of
the Regulatory, Safety and Environmental Notices that
applies to your country or region. These notices are located
in Help and Support.
(3)Internal microphone Records sound.
Top components5
ItemComponentFunction
(4)Webcam light (select models only)On: The integrated camera is in use.
(5)Webcam (select models only)Records audio and video and captures still photographs.
TouchPad
ItemComponentFunction
(1)TouchPad*Moves the pointer and selects or activates items on the
screen.
(2)Left TouchPad button*Functions like the left button on an external mouse.
(3)TouchPad scroll zoneScrolls up or down.
(4)Right TouchPad button*Functions like the right button on an external mouse.
*This table describes factory settings. View or change pointing device preferences as follows:
In Windows Vista, select Start > Control Panel > Hardware and Sound > Mouse.
●
In Windows XP, select Start > Control Panel > Printers and Other Hardware > Mouse.
●
6Chapter 2 External component identification
Buttons, lights, and speakers
ItemComponentFunction
(1)Caps lock lightOn: Caps lock is on.
(2)Speakers (2) Produce sound.
(3)Info Center/QuickLook buttonLaunches Info Center or QuickLook.
(4)Info Center/QuickLook light
On: The computer is on.
●
Blinking (5 times):
●
When the computer is on, press button to launch
◦
Info Center.
When the computer is off or in Hibernation, press
◦
button to launch QuickLook.
Off: The computer is off or in the Standby or
●
Hibernation state.
Top components7
ItemComponentFunction
Keys
(5)Power light
(6)Power button
On: The computer is on.
●
Blinking: The computer is in the Sleep state (Windows
●
Vista) or Standby (Windows XP).
Off: The computer is off or in Hibernation.
●
When the computer is off, press the button to turn on
●
the computer.
When the computer is on, press the button to shut
●
down the computer.
When the computer is in Standby, press the button
●
briefly to exit Standby.
When the computer is in Hibernation, press the button
●
briefly to exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
ItemComponentFunction
(1)esc keyDisplays system information when pressed in combination
(2)fn keyExecutes frequently used system functions when pressed
(3)Windows logo keyDisplays the Windows Start menu.
(4)Windows applications keyDisplays a shortcut menu for items beneath the pointer.
8Chapter 2 External component identification
with the fn key.
in combination with a function key or the esc key.
ItemComponentFunction
(5)Integrated numeric keypad keysCan be used like the keys on an external numeric keypad
when pressed in combination with the fn and num lk keys.
(6)Function keysExecute frequently used system functions when pressed
in combination with the fn key.
Top components9
Front components
ItemComponentFunction
(1)Drive light
(2)Wireless switchTurns the wireless feature on or off, but does not establish
(3)Wireless light
(4)Media Card ReaderSupports the following optional digital card formats:
Blinking turquoise. The hard drive or optical drive is
●
being accessed.
Amber: HP 3D DriveGuard has temporarily parked the
●
hard drive.
a wireless connection.
NOTE: A wireless network must be set up in order to
establish a wireless connection.
On: An integrated wireless device, such as a wireless
●
local area network (WLAN) device, the HP Broadband
Wireless Module, and/or a Bluetooth device, is on.
(6)Audio-in (microphone) jackConnects an optional computer headset microphone,
10Chapter 2 External component identification
xD-Picture Card (XD)
●
xD-Picture Card (XD) Type H
●
xD-Picture Card (XD) Type M
●
ear buds, a headset, or television audio.
stereo array microphone, or monaural microphone.
Right-side components
ItemComponentFunction
(1)USB ports (2) Connect optional USB devices.
(2)RJ-11 (modem) jackConnects a modem cable.
(3)Optical drive (select models only)Reads optical discs and, on select models, also writes to
4)Optical drive light (select models only)On: The optical drive is being accessed.
optical discs.
(5)Battery light
(6)Power connectorConnects an AC adapter.
Amber: A battery is charging.
●
Turquoise: A battery is close to full charge capacity.
●
Blinking amber: A battery that is the only available
●
power source has reached a low battery level. When
the battery reaches a critical battery level, the battery
light begins blinking rapidly.
Off: If the computer is plugged into an external power
●
source, the light turns off when all batteries in the
computer are fully charged. If the computer is not
plugged into an external power source, the light stays
off until the battery reaches a low battery level.
(2)Security cable slotAttaches an optional security cable to the computer.
(3)RJ-45 (network) jackConnects a network cable.
(4)VentEnables airflow to cool internal components.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(5)External monitor portConnects an external VGA monitor or projector.
(6)HDMI portConnects an optional HDMI device.
(7)USB ports (2)Connect optional USB devices.
12Chapter 2 External component identification
Bottom components
ItemComponentFunction
(1)Battery release latches (2)Release the battery from the battery bay.
(2)Battery bayHolds the battery.
Bottom components13
3Illustrated parts catalog
Service tag
The service tag, affixed to the bottom of the computer, provides information that may be needed when
troubleshooting system problems. The service tag provides the following information:
(1) Product name: This is the product name affixed to the front of the computer.
(2) Serial number (s/n): This is an alphanumeric identifier that is unique to each product.
(3) Part number/Product number (p/n): This number provides specific information about the product's
hardware components. The part number helps a service technician to determine what components and
parts are needed.
(4) Model description: This is the alphanumeric identifier used to locate documents, drivers, and support
for the computer.
(5) Warranty period: Describes the duration of the warranty period for this computer.
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
14Chapter 3 Illustrated parts catalog
Computer major components
ItemDescriptionSpare part number
(1)Display assembly (includes 2 WLAN antenna transceivers and cables)
T6570 (2.1 GHz, 800 FSB, 2MB L2 Cache, TJ 100) (not available for Japan; only available
●
with Intel WLAN or no WLAN)
P7370 (2.0 GHz, 1066 FSB, 3MB L2 Cache) (only available with Intel WLAN)
●
P8600 (2.4 GHz, 1066 FSB, 3MB L2 Cache)
●
P8700 (2.53 GHz, 1066 FSB, 3MB L2 Cache)
●
T9400 (2.53 GHz, 1066 FSB, 6MB L2 Cache, 35W)
●
T9600 (2.8 GHz, 1066 FSB, 6MB L2 Cache)
●
585 (2.16 GHz, 800 FSB, 2MB L2 Cache)
●
900 (2.20 GHz, 800 FSB, 1MB L2 Cache)
●
T1600 1.66GHz (1-MB, 667-MHz FSB)
●
T1700 1.83-GHz (1-MB, 667-MHz FSB)
●
T5870 (2.0 GHz, 800 FSB, 2MB L2 Cache)
●
513598-001
507966-001
507963-002
507960-001
507954-001
507952-001
519898-001
534419-001
532324-001
534084-001
535835-001
(13)Modem module
For use in all countries and regions except Australia and New Zealand510100-001
For use only in Australia and New Zealand510100-011
Computer major components17
ItemDescriptionSpare part number
(14)Power button board and cable (included with top cover)
(15)Power connector and cable (included in Cable Kit)
(16)Battery board connector535754-001
(17)WLAN module
Broadcom 802.11a/b/g/n WLAN modules:
Broadcom 4322 802.11a/b/g/n WLAN module for use in Antigua and Barbuda, Barbados,
●
Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S.
Virgin Islands, and the United States
Broadcom 4322 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria,
●
Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria,
Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize,
Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British
Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the
Central African Republic, Chad, Chile, the People's Republic of China, Colombia,
Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark,
Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador,
Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana,
Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe,
Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary,
Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya,
Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania,
Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the
Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco,
Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether
Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman,
Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, the Philippines, Poland,
Portugal, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao
Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone,
Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea,
Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines,
Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga,
Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the
United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela,
Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
504664-001
504664-002
Broadcom 802.11b/g WLAN modules:
Broadcom 4312 802.11b/g WLAN module: For use in Antigua and Barbuda, Barbados,
●
Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S.
Virgin Islands, and the United States
18Chapter 3 Illustrated parts catalog
504593-003
ItemDescriptionSpare part number
Intel 802.11a/b/g WLAN module:
For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda,
●
Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain,
Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia,
Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria,
Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad,
Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica,
Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican
Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia,
Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany,
Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau,
Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the
Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia,
Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia,
Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands,
Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro,
Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands,
New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama,
Papua New Guinea, Paraguay, Peru, the Philippines, Poland, Portugal, the Republic of
Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe,
Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia,
Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka,
St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland,
Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago,
Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the
United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire,
Zambia, and Zimbabwe
Intel Wi-Fi Link 5100 802.11a/b/g WLAN module for use in all countries and regions