HP ProBook 470 G3 Maintenance & Service Guide
HP ProBook 470 G3 Notebook PC
Maintenance and Service Guide
© Copyright 2015 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2015
Document Part Number: 824661-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 6
Display .................................................................................................................................................................... 6
Top .......................................................................................................................................................................... 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Buttons, speakers, and ngerprint reader .......................................................................................... 9
Keys ................................................................................................................................................... 10
Bottom ................................................................................................................................................................. 11
Front ..................................................................................................................................................................... 12
Left ....................................................................................................................................................................... 13
Right ..................................................................................................................................................................... 14
Labels ................................................................................................................................................................... 15
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components .............................................................................................................................. 16
Display components ............................................................................................................................................ 19
Cable Kit ............................................................................................................................................................... 20
Plastics Kit ........................................................................................................................................................... 21
Mass storage devices ........................................................................................................................................... 22
Miscellaneous parts ............................................................................................................................................. 23
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 26
Drive handling ................................................................................................................................... 26
Grounding guidelines ........................................................................................................................ 27
Electrostatic discharge damage ..................................................................................... 27
Packaging and transporting guidelines ....................................................... 28
Workstation guidelines ................................................................................ 28
Equipment guidelines ................................................................................... 29
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 30
Component replacement procedures .................................................................................................................. 30
Battery ............................................................................................................................................... 31
Service doors ..................................................................................................................................... 32
Optical drive ....................................................................................................................................... 34
Hard drive .......................................................................................................................................... 36
Memory modules ............................................................................................................................... 38
WLAN/Bluetooth combo card ............................................................................................................ 40
M.2 solid-state drive ......................................................................................................................... 42
Keyboard ........................................................................................................................................... 43
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 48
Component replacement procedures .................................................................................................................. 48
Top cover ........................................................................................................................................... 48
Fingerprint reader assembly ............................................................................................................. 52
Power button board .......................................................................................................................... 54
Function board .................................................................................................................................. 56
USB/audio board ................................................................................................................................ 58
Card reader board .............................................................................................................................. 60
Fan ..................................................................................................................................................... 62
Optical drive connector cable ............................................................................................................ 64
Battery connector cable .................................................................................................................... 65
System board .................................................................................................................................... 66
RTC battery ........................................................................................................................................ 69
Speaker assembly ............................................................................................................................. 71
Heat sink assembly ........................................................................................................................... 73
Power connector and cable ............................................................................................................... 75
Display assembly ............................................................................................................................... 77
7 Computer Setup (BIOS) and MultiBoot in Windows 7 ....................................................................................... 83
Using Computer Setup ......................................................................................................................................... 83
Starting Computer Setup .................................................................................................................. 83
Navigating and selecting in Computer Setup ................................................................................... 83
Restoring factory settings in Computer Setup ................................................................................. 84
Updating the BIOS ............................................................................................................................. 84
Determining the BIOS version ......................................................................................... 84
Downloading a BIOS update ........................................................................................... 85
Using MultiBoot ................................................................................................................................................... 85
About the boot device order ............................................................................................................. 85
Choosing MultiBoot preferences ....................................................................................................... 86
viii
Setting a new boot order in Computer Setup ................................................................. 86
Dynamically choosing a boot device using the f9 prompt ............................................. 86
Setting a MultiBoot Express prompt .............................................................................. 87
Entering MultiBoot Express preferences ........................................................................ 87
Using HP Sure Start (select models only) ............................................................................................................ 87
8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 ..................................................................................... 88
Using Computer Setup ......................................................................................................................................... 88
Starting Computer Setup .................................................................................................................. 88
Navigating and selecting in Computer Setup ................................................................................... 88
Restoring factory settings in Computer Setup ................................................................................. 89
Updating the BIOS ............................................................................................................................. 89
Determining the BIOS version ......................................................................................... 89
Downloading a BIOS update ........................................................................................... 90
Using MultiBoot ................................................................................................................................................... 91
About the boot device order ............................................................................................................. 91
Choosing MultiBoot preferences ....................................................................................................... 91
Setting a new boot order in Computer Setup ................................................................. 91
Dynamically choosing a boot device using the f9 prompt ............................................. 92
Setting a MultiBoot Express prompt .............................................................................. 92
Entering MultiBoot Express preferences ........................................................................ 92
Using HP Sure Start (select models only) ............................................................................................................ 93
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................ 94
Using Computer Setup ......................................................................................................................................... 94
Starting Computer Setup .................................................................................................................. 94
Navigating and selecting in Computer Setup ................................................................................... 94
Restoring factory settings in Computer Setup ................................................................................. 95
Updating the BIOS ............................................................................................................................. 96
Determining the BIOS version ......................................................................................... 96
Downloading a BIOS update ........................................................................................... 96
Changing the boot order using the f9 prompt .................................................................................. 97
TPM BIOS settings (select products only) ........................................................................................................... 97
Using HP Sure Start (select products only) ......................................................................................................... 98
10 Computer Setup (BIOS) in Ubuntu Linux ....................................................................................................... 99
Starting Computer Setup ..................................................................................................................................... 99
Using Computer Setup ......................................................................................................................................... 99
Navigating and selecting in Computer Setup ................................................................................... 99
Restoring factory settings in Computer Setup ............................................................................... 100
ix
Updating the BIOS .............................................................................................................................................. 100
Determining the BIOS version ......................................................................................................... 100
Downloading a BIOS update ............................................................................................................ 101
11 HP PC Hardware Diagnostics (UEFI) ............................................................................................................ 102
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 102
12 Backup and recovery in Windows 7 ............................................................................................................ 104
Creating recovery media and backups .............................................................................................................. 104
Guidelines ........................................................................................................................................ 104
Creating recovery media with HP Recovery Disc Creator ............................................................... 104
Creating recovery media ............................................................................................... 105
Backing up your information .......................................................................................................... 105
Performing a system recovery .......................................................................................................................... 106
Using the Windows recovery tools .................................................................................................. 106
Using f11 recovery tools (select models only) ............................................................................... 107
Using Windows 7 operating system media ..................................................................................... 107
13 Backup and recovery in Windows 8.1 ......................................................................................................... 109
Backing up your information ............................................................................................................................. 109
Performing a system recovery .......................................................................................................................... 109
Using the Windows recovery tools .................................................................................................. 109
Using f11 recovery tools ................................................................................................................. 110
Using Windows operating system media (purchased separately) ................................................. 111
Using Windows Refresh or Windows Reset .................................................................................... 111
Using HP Software Setup ................................................................................................................ 111
14 Backup and recovery in Windows 10 .......................................................................................................... 112
Creating recovery media and backups .............................................................................................................. 112
Creating HP Recovery media (select products only) ....................................................................... 112
Using Windows tools ......................................................................................................................................... 113
Restore and recovery ......................................................................................................................................... 114
Recovering using HP Recovery Manager ........................................................................................ 114
What you need to know before you get started ........................................................... 114
Using the HP Recovery partition (select products only) .............................................. 115
Using HP Recovery media to recover ............................................................................ 115
Changing the computer boot order .............................................................................. 116
Removing the HP Recovery partition (select products only) ....................................... 116
x
15 Backup and Recovery in Ubuntu Linux ........................................................................................................ 117
Creating backups ............................................................................................................................................... 117
Backing up your information ............................................................................................................................. 117
Performing a system recovery .......................................................................................................................... 118
USB Recovery option (select models only) ....................................................................................................... 118
Remove everything and reinstall Ubuntu ......................................................................................................... 119
16 Specications .......................................................................................................................................... 121
Computer specications .................................................................................................................................... 121
43.9-cm (17.3-in) display specications .......................................................................................................... 122
Hard drive specications ................................................................................................................................... 123
Solid-state drive specications ......................................................................................................................... 124
DVD±RW SuperMulti DL Drive specications .................................................................................................... 125
Blu-ray ROM DVD±RW SuperMulti DL Drive ....................................................................................................... 126
DVD-ROM drive .................................................................................................................................................. 127
17 Statement of memory volatility ................................................................................................................ 128
Nonvolatile memory usage ............................................................................................................................... 132
Questions and answers ..................................................................................................................................... 134
Using HP Sure Start (select models only) .......................................................................................................... 135
18 Power cord set requirements .................................................................................................................... 136
Requirements for all countries and regions ...................................................................................................... 136
Requirements for specic countries and regions ............................................................................................. 136
19 Recycling ................................................................................................................................................ 138
Index ........................................................................................................................................................... 139
xi
xii
1 Product description
Category Description
Product Name HP ProBook 470 G3 Notebook PC
Processors 6th generation, Intel® Core™ i7 processor, Dual Core (4-MB L3 cache, 15 W)
6500U, 2.6 GHz/3.1 GHz Single Core Turbo
6th generation, Intel Core i5 processors, Dual Core (3-MB L3 cache, 15 W)
6200U, 2.3-GHz/2.8-GHz Single Core Turbo processor
6th generation, Intel Core i3 processors, Dual Core (3-MB L3 cache, 15 W)
6100U, 2.3-GHz processor/Intel HD Graphics 520
Chipset Intel Skylake; Integrated with processor
Graphics Switchable discrete graphics:
AMD Radeon™ R7 M340 with 2 GB or 1 GB dedicated video memory
Supports HD decode, DX12, HDMI
Supports PX7.0
Panel 17.3-inch (LED backlight) 16:9 aspect ratio:
HD+ eDP - at
43.9-cm (17.3-inch), anti-glare, HD+, 1600x900, at (4.0 mm), SVA, 220 nits, 1 or 2 WLAN antennas
FHD eDP - at
43.9-cm (17.3-inch), anti-glare, FHD, 1920x1080, UWVA, 300 nits, 1 or 2 WLAN antennas
Memory Two customer-accessible memory module slots supporting up to 16 GB of RAM
Supports dual-channel memory
PC3L-12800, 1600-MHz, DDR3L SODIMMs
Supports the following congurations:
●
16384 MB (8192 × 2; dual channel)
●
12288 MB (8192 + 4096; dual channel)
●
8192 MB (8192 × 1)
●
8192 MB (4096 × 2; dual channel)
●
6144 MB (4096 + 2048; dual channel)
●
4096 MB (4096 × 1)
●
2048 MB (2048 × 1)
Primary storage Supports hard drives with HP 3D DriveGuard
Customer-accessible
Supports the following 7 mm/9.5 mm, 2.5 inch hard drives:
●
2.0-TB, 5400-rpm
1
Category Description
●
1-TB, 5400-rpm
●
500-GB, 7200-rpm
●
500-GB, 5400-rpm, hybrid (8-GB SSD)
●
500-GB, 5400-rpm
Fixed optical drives Supports the following 9.5-mm SATA optical drives:
●
DVD-ROM
●
DVD+/-RW SuperMulti DL
●
Blu-ray ROM DVD+/-RW SuperMulti DL
Supports no optical drive option
Mini card M.2 2280 SSD (NGFF), SATA-3
Supports the following drives:
●
256 GB TLC
●
128 GB TLC
Set as primary storage if selected.
Audio/Visual Integrated camera (720p HD)
Conexant CX7501
Stereo speakers (2)
Integrated dual-array microphone (webcam models only)
Integrated mono microphone (non-webcam models only)
Headphone/microphone combo jack
HD audio with DTS Studio Sound
Ethernet Realtek RTL8111HSH 10/100/1000
S3/S4/S5 wake on LAN (AC mode and battery mode)
Ethernet cable not included
Wireless Integrated WLAN options by way of wireless module:
WLAN antennas built into display assembly
Supports “no WLAN/Bluetooth” option
Integrated WLAN options by way of wireless module:
WLAN antennas built into display assembly
Supports “no WLAN/Bluetooth” option
●
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter
●
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
●
Realtek RTL8723BE bgn 1x1 + BT 4 LE PCIe+USB NGFF 2230 M.2
●
Broadcom 943228 abgn 2x2 + BT 4 LE PCIe+USB NGFF 2230
●
7260NGW Intel Dual Band Wireless-AC 7260 802.11ac, Dual Band, 2x2 Wi-Fi + Bluetooth 4.0
●
Intel Dual Band Wireless-AC 3165 802.11ac, Dual Band, 1×1 Wi-Fi + Bluetooth 4.0
Wireless Personal Area Network (PAN) only supported by Bluetooth 4.0 combo card
2 Chapter 1 Product description
Category Description
Bluetooth 4.0 supported on all combo cards except for Snoweld Peak Non-vPro
Bluetooth 4.1 supported via Snoweld Peak Non-vPro only
External media
card
Ports Headphone/Microphone Combo Jack
Keyboard/pointing
devices
Power
requirements
Digital Media Reader Slot
Supports SD, SDHC, SDXC
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (2)
USB 2.0 (2)
VGA (Dsub 15-pin) supporting 2048 × 1536 external resolution at 60-GHz (hot plug/unplug with auto-detect)
HDMI 1.4
Multi-pin AC port
Keyboards
HP Advanced Keyboard
Full-sized, chiclet, spill-resistant keyboard with numeric keypad
Backlit, full-sized, chiclet, spill-resistant keyboard with numeric keypad
Touchpad requirements
Touchpad gestures enabled by default: on/o button on board, taps enabled by default, 2-nger scrolling and
zoom enabled by default, OSD (enable/disable), Win8 2 nger tap=right click, Win8 edge swipes
Touchpad gestures disabled by default: 3 nger ick, 2 nger rotate, momentum motion, 1 nger vertical scroll
AC adapters
65-W Smart AC adapter with localized cable plug support (3-wire plug with ground pin)
Power cords
3-wire plug - 1.8 m
3-wire plug - 1.0 m
Batteries
6-cell, 55-Wh, 2.80 Ah, Li-ion battery (long life)
4-cell, 44-Wh, 3.0 Ah, Li-ion battery
Security Integrated ngerprint reader
No ngerprint reader option
Security lock
TPM SLB9670 (FW ver. 1.2) (Inneon; soldered down)
TPM support
Operating system Operating system version:
Windows 7 Service Pack 1
Windows 8.1 Update
Preinstalled:
Windows 7 Professional 64
3
Category Description
Windows 7 Professional 64 – CPPP
Windows 7 Professional 32
Windows 8.1 CH 64 – CPPP
Windows 8.1 (EM) 64
Windows 8.1 (EM) 64 – High End
Windows 8.1 (ML) 64
Windows 8.1 (ML) 64 – High End
Windows 8.1 Professional 64
Windows 8.1 Core for Higher Education ML 64
Windows 10 Home 64
Windows 10 Home 64 Single Language
Windows 10 Home 64 Chinese Market
Windows 10 Home 64 Chinese Market – CPPP
Windows 10 Home 64 High-end
Windows 10 Home 64 High-end Single Language
Windows 10 Home 64 High-end Chinese Market
Windows 10 Professional 64
Windows 10 Professional 64 Downgrade Windows 7 32
Windows 10 Professional 64 Downgrade Windows 7 64
Ubuntu Linux 14.04
Ubuntu Kylin Linux 14.04
FreeDOS 2.0
Restore Media (DRDVD/SRDVD):
DRDVD Windows 10
DRDVD Windows 8.1
DRDVD Windows 7
SRDVD Ubuntu Linux
Restore Media (OSDVD):
Windows 7 Professional 32
Windows 7 Professional 64
Windows 8.1 (Update) Professional 64
Windows 8.1 (Update) Professional for Education 64
Windows 8.1 (Update) 64
Windows 8.1 (Update) Country Specic 64
Windows 8.1 (Update) Emerging Market 64
Windows 10 Professional 64
Web-only support:
4 Chapter 1 Product description
Category Description
Windows 7 Professional 32
Windows 7 Enterprise 64
Windows 7 Enterprise 32
Windows 8.1 Enterprise 64
Windows 10 Enterprise
Certied:
Microsoft WHQL
Serviceability End-user replaceable parts:
AC adapter
Battery (system)
Hard drive
Optical drive
M.2 solid-state drive
Memory module
WLAN module
Keyboard
5
2 External component identication
Display
Component Description
(1) Wireless antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs) and wireless wide area networks (WWANs).
(2) Internal microphones (2) Record sound.
(3) Webcam light (select products only) On: The webcam is in use.
(4) Webcam (select products only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
Windows 7: Select Start > All Programs > Communication and Chat
> HP Webcam.
Windows 8.1: Access HP Support Assistant from the Start screen by
selecting the HP Support Assistant app.
Windows 10: Type camera in the taskbar search box, and then
select Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region. To access this guide:
To access this document in Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides.
6 Chapter 2 External component identication
Top
TouchPad
Component Description
To access this document in Windows 8.1:
From the Start screen, type support, and then select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.
To access this document in Windows 10:
Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Component Description
(1) TouchPad on/o button Turns the TouchPad on and o.
(2) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
Top 7
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
(3) Microphone mute light
(4) Num lock light On: Num lock is on.
(5) Wireless light On: An integrated wireless device, such as a wireless local area
(6) Mute light
(7) TouchPad light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
Amber: microphone sound is o.
●
O: microphone sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
●
Amber: Computer sound is o.
●
White: Computer sound is on.
●
Amber: The TouchPad is o.
●
O: The TouchPad is on.
8 Chapter 2 External component identication
Buttons, speakers, and ngerprint reader
Component Description
(1) Power button
(2) Speakers (2) Produce sound.
●
When the computer is o, press the button to turn on the computer.
●
When the computer is on, press the button briey to initiate Sleep.
●
When the computer is in the Sleep state, press the button briey to
exit Sleep.
●
When the computer is in Hibernation, press the button briey to exit
Hibernation.
CAUTION: Pressing and holding down the power button results in the
loss of unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button for at least 5 seconds to turn
o the computer.
To learn more about your power settings, see your power options:
Windows 7: Select Start > Control Panel > System and Security > Power
Options.
Windows 8.1: From the Start screen, type power, select Power and sleep
settings, and then select Power and sleep from the list of applications.
Windows 10: Type power in the taskbar search box, and then select
Power and sleep settings.
– or –
Right-click the Start button, and then select Power Options.
(3) Wireless button Turns the wireless feature on or o but does not establish a wireless
connection.
A wireless network must be set up before a wireless connection is
possible.
Top 9
Component Description
(4) Volume mute button Mutes and restores speaker sound.
Keys
(5) Fingerprint reader (select products
only)
Component Description
(1) esc key Displays system information when pressed in combination with
Allows a ngerprint logon to Windows, instead of a password logon.
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lock key, or the esc
key.
(3) Windows key Windows 7: Displays the Windows Start menu.
Windows 8.1: Returns you to the Start screen from an open app
or the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
Windows 10: Opens the Windows Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) num lock key Turns the integrated numeric keypad on and o.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard that
enables you to add, subtract, and perform other numeric tasks.
When num lock is on, the integrated keypad can be used like an
external numeric keypad.
10 Chapter 2 External component identication
Bottom
Component Description
(1) Service door Provides access to the wireless LAN (WLAN) module slot,
the WWAN module slot, and the SIM card slot.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support.
To access Help and Support in Windows 7: Select Start >
Help and Support.
To access HP Support Assistant: in Windows 8.1: From the
Start screen, select the HP Support Assistant app.
Windows 10:
Type support in the taskbar search box, and then select
the HP Support Assistant app.
- or -
Click the question mark icon in the taskbar.
(2) Battery lock latch Locks the battery in the battery bay.
Bottom 11
Front
Component Description
(3) Battery bay Holds the battery.
(4) Battery release latch Releases the battery.
(5) Vents (3) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(6) Service door Provides access to the hard drive bay and the memory
module slots.
(7) SIM card slot Supports a wireless subscriber identity module (SIM) card.
The SIM card slot is located inside the service door.
Component Description
(1) Drive light
(2) Memory card reader Reads optional memory cards that store, manage, share,
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
or access information.
12 Chapter 2 External component identication
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Power connector Connects an AC adapter.
(3) Battery light When AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●
O: The battery is not charging.
(4) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(5) External monitor port Connects an external VGA monitor or projector.
(6) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High Denition Multimedia Interface (HDMI)
device.
(7) USB 3.0 ports (2) Connect an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
Left 13
Right
Component Description
(1) Optical drive (select products only) Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(2) Optical drive eject button (select products only) Releases the optical drive disc tray.
(3) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this document:
Windows 7:
Select Start > All Programs > HP Help and Support > HP
Documentation.
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(4) USB 2.0 ports (2) Connect an optional USB device, such as a keyboard, mouse,
(5) RJ-45 (network) jack/status lights Connects a network cable.
14 Chapter 2 External component identication
external drive, printer, scanner or USB hub.
●
Green (right): The network is connected.
●
Amber (left): Activity is occurring on the network.
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 15
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 15 for details.
16 Chapter 3 Illustrated parts catalog
Item Description Spare part number
(1) Display panel assembly, 35.6-cm (14.0-inch)
Displays are ONLY spared at the subcomponent level. For more information about display
components, see Display components on page 19.
(2) Keyboard (includes cable)
NOTE: For a detailed list of keyboard country codes, see Keyboard on page 43.
No backlight 827028-xxx
Backlit 827029-xxx
(3) Top cover (includes touchpad assembly) 827036-001
(4) Power button board 827035-001
(5) Function board 827033-001
(6) USB/audio board 827032-001
(7) Card reader board 827034-001
(8) Power connector cable 827039-001
(9) Fingerprint reader assembly (includes cable and bracket) 827054-001
(10) Speaker assembly 827037-001
(11) Battery connector 827031-001 (Cable Kit)
(12) Optical drive cable and connector not spared
(13) Fan 827040-001
(14) System board (includes replacement thermal material)
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-601: Windows 8.1 or Windows 10 operating system
Intel Core i7-6500U processor; 2-GB discrete graphics memory 827026-xxx
Intel Core i5-6200U processor; 2-GB discrete graphics memory 827025-xxx
Intel Core i5-6200U processor; 1-GB discrete graphics memory 827023-xxx
Intel Core i3-6100U processor; 2-GB discrete graphics memory 827024-xxx
Intel Core i3-6100U processor; 1-GB discrete graphics memory 827022-xxx
(15) Heat sink assembly (for discrete graphics; includes replacement thermal material) 828396-001
(16) RTC battery 826388-001
(17) Memory modules (PC3L-12800, 1600-MHz, DDR3L)
8-GB 670034-001
4-GB 641369-001
2-GB 652972-001
(18) Base enclosure 827051-001
(19) Hard drive
Computer major components 17
Item Description Spare part number
2 TB, 5400 rpm, 9.5 mm 801808-001
1 TB, 5400 rpm, 7 mm 778192-001
500 GB, 5400 rpm, 7 mm 778187-001
500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001
500 GB, 7200 rpm, 7 mm 634920-001
(20) Hard drive Hardware Kit (includes bracket and screws) 828147-001
(21) Optical drives
Blu-ray Disc R/RW with SuperMulti Drive 827018-001
DVD+/-RW Double-Layer SuperMulti Drive 827020-001
DVD-ROM Drive 827019-001
(22) WLAN module
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter (Worldwide) 792609-001
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter (Worldwide) 792610-001
Realtek RTL8723BE bgn 1x1 + BT 4 LE PCIe+USB NGFF 2230 M.2 (Worldwide) 792611-001
Broadcom 943228 abgn 2x2 + BT 4 LE PCIe+USB NGFF 2230 MOW (Most of World) 797884-001
7260NGW Intel Dual Band Wireless-AC 7260 802.11ac, Dual Band, 2x2 Wi-Fi + Bluetooth 4.0 806722-001
Intel Dual Band Wireless-AC 3165 802.11ac, Dual Band, 1×1 Wi-Fi + Bluetooth 4.0 (Most of World) 806723-001
(23) Solid-state drive, M.2
256-GB, TLC 827583-001
128-GB, TLC 827053-001
(24) Battery, Li-ion
6-cell, 55 WHr, 2.8 Ah 811346-001
4-cell, 44 WHr, 3.0 Ah 805294-001
Plastics Kit, includes: 829013-001
(25) Large service door
(26) Small service door
Fingerprint reader insert (for models without a ngerprint reader)(not illustrated)
18 Chapter 3 Illustrated parts catalog
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