HP ProBook 470 G3 Notebook PC
Maintenance and Service Guide
© Copyright 2015 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2015
Document Part Number: 824661-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 6
Display .................................................................................................................................................................... 6
Top .......................................................................................................................................................................... 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Buttons, speakers, and ngerprint reader .......................................................................................... 9
Keys ................................................................................................................................................... 10
Bottom ................................................................................................................................................................. 11
Front ..................................................................................................................................................................... 12
Left ....................................................................................................................................................................... 13
Right ..................................................................................................................................................................... 14
Labels ................................................................................................................................................................... 15
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components .............................................................................................................................. 16
Display components ............................................................................................................................................ 19
Cable Kit ............................................................................................................................................................... 20
Plastics Kit ........................................................................................................................................................... 21
Mass storage devices ........................................................................................................................................... 22
Miscellaneous parts ............................................................................................................................................. 23
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 26
Drive handling ................................................................................................................................... 26
Grounding guidelines ........................................................................................................................ 27
Electrostatic discharge damage ..................................................................................... 27
Packaging and transporting guidelines ....................................................... 28
Workstation guidelines ................................................................................ 28
Equipment guidelines ................................................................................... 29
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 30
Component replacement procedures .................................................................................................................. 30
Battery ............................................................................................................................................... 31
Service doors ..................................................................................................................................... 32
Optical drive ....................................................................................................................................... 34
Hard drive .......................................................................................................................................... 36
Memory modules ............................................................................................................................... 38
WLAN/Bluetooth combo card ............................................................................................................ 40
M.2 solid-state drive ......................................................................................................................... 42
Keyboard ........................................................................................................................................... 43
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 48
Component replacement procedures .................................................................................................................. 48
Top cover ........................................................................................................................................... 48
Fingerprint reader assembly ............................................................................................................. 52
Power button board .......................................................................................................................... 54
Function board .................................................................................................................................. 56
USB/audio board ................................................................................................................................ 58
Card reader board .............................................................................................................................. 60
Fan ..................................................................................................................................................... 62
Optical drive connector cable ............................................................................................................ 64
Battery connector cable .................................................................................................................... 65
System board .................................................................................................................................... 66
RTC battery ........................................................................................................................................ 69
Speaker assembly ............................................................................................................................. 71
Heat sink assembly ........................................................................................................................... 73
Power connector and cable ............................................................................................................... 75
Display assembly ............................................................................................................................... 77
7 Computer Setup (BIOS) and MultiBoot in Windows 7 ....................................................................................... 83
Using Computer Setup ......................................................................................................................................... 83
Starting Computer Setup .................................................................................................................. 83
Navigating and selecting in Computer Setup ................................................................................... 83
Restoring factory settings in Computer Setup ................................................................................. 84
Updating the BIOS ............................................................................................................................. 84
Determining the BIOS version ......................................................................................... 84
Downloading a BIOS update ........................................................................................... 85
Using MultiBoot ................................................................................................................................................... 85
About the boot device order ............................................................................................................. 85
Choosing MultiBoot preferences ....................................................................................................... 86
viii
Setting a new boot order in Computer Setup ................................................................. 86
Dynamically choosing a boot device using the f9 prompt ............................................. 86
Setting a MultiBoot Express prompt .............................................................................. 87
Entering MultiBoot Express preferences ........................................................................ 87
Using HP Sure Start (select models only) ............................................................................................................ 87
8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 ..................................................................................... 88
Using Computer Setup ......................................................................................................................................... 88
Starting Computer Setup .................................................................................................................. 88
Navigating and selecting in Computer Setup ................................................................................... 88
Restoring factory settings in Computer Setup ................................................................................. 89
Updating the BIOS ............................................................................................................................. 89
Determining the BIOS version ......................................................................................... 89
Downloading a BIOS update ........................................................................................... 90
Using MultiBoot ................................................................................................................................................... 91
About the boot device order ............................................................................................................. 91
Choosing MultiBoot preferences ....................................................................................................... 91
Setting a new boot order in Computer Setup ................................................................. 91
Dynamically choosing a boot device using the f9 prompt ............................................. 92
Setting a MultiBoot Express prompt .............................................................................. 92
Entering MultiBoot Express preferences ........................................................................ 92
Using HP Sure Start (select models only) ............................................................................................................ 93
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................ 94
Using Computer Setup ......................................................................................................................................... 94
Starting Computer Setup .................................................................................................................. 94
Navigating and selecting in Computer Setup ................................................................................... 94
Restoring factory settings in Computer Setup ................................................................................. 95
Updating the BIOS ............................................................................................................................. 96
Determining the BIOS version ......................................................................................... 96
Downloading a BIOS update ........................................................................................... 96
Changing the boot order using the f9 prompt .................................................................................. 97
TPM BIOS settings (select products only) ........................................................................................................... 97
Using HP Sure Start (select products only) ......................................................................................................... 98
10 Computer Setup (BIOS) in Ubuntu Linux ....................................................................................................... 99
Starting Computer Setup ..................................................................................................................................... 99
Using Computer Setup ......................................................................................................................................... 99
Navigating and selecting in Computer Setup ................................................................................... 99
Restoring factory settings in Computer Setup ............................................................................... 100
ix
Updating the BIOS .............................................................................................................................................. 100
Determining the BIOS version ......................................................................................................... 100
Downloading a BIOS update ............................................................................................................ 101
11 HP PC Hardware Diagnostics (UEFI) ............................................................................................................ 102
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 102
12 Backup and recovery in Windows 7 ............................................................................................................ 104
Creating recovery media and backups .............................................................................................................. 104
Guidelines ........................................................................................................................................ 104
Creating recovery media with HP Recovery Disc Creator ............................................................... 104
Creating recovery media ............................................................................................... 105
Backing up your information .......................................................................................................... 105
Performing a system recovery .......................................................................................................................... 106
Using the Windows recovery tools .................................................................................................. 106
Using f11 recovery tools (select models only) ............................................................................... 107
Using Windows 7 operating system media ..................................................................................... 107
13 Backup and recovery in Windows 8.1 ......................................................................................................... 109
Backing up your information ............................................................................................................................. 109
Performing a system recovery .......................................................................................................................... 109
Using the Windows recovery tools .................................................................................................. 109
Using f11 recovery tools ................................................................................................................. 110
Using Windows operating system media (purchased separately) ................................................. 111
Using Windows Refresh or Windows Reset .................................................................................... 111
Using HP Software Setup ................................................................................................................ 111
14 Backup and recovery in Windows 10 .......................................................................................................... 112
Creating recovery media and backups .............................................................................................................. 112
Creating HP Recovery media (select products only) ....................................................................... 112
Using Windows tools ......................................................................................................................................... 113
Restore and recovery ......................................................................................................................................... 114
Recovering using HP Recovery Manager ........................................................................................ 114
What you need to know before you get started ........................................................... 114
Using the HP Recovery partition (select products only) .............................................. 115
Using HP Recovery media to recover ............................................................................ 115
Changing the computer boot order .............................................................................. 116
Removing the HP Recovery partition (select products only) ....................................... 116
x
15 Backup and Recovery in Ubuntu Linux ........................................................................................................ 117
Creating backups ............................................................................................................................................... 117
Backing up your information ............................................................................................................................. 117
Performing a system recovery .......................................................................................................................... 118
USB Recovery option (select models only) ....................................................................................................... 118
Remove everything and reinstall Ubuntu ......................................................................................................... 119
16 Specications .......................................................................................................................................... 121
Computer specications .................................................................................................................................... 121
43.9-cm (17.3-in) display specications .......................................................................................................... 122
Hard drive specications ................................................................................................................................... 123
Solid-state drive specications ......................................................................................................................... 124
DVD±RW SuperMulti DL Drive specications .................................................................................................... 125
Blu-ray ROM DVD±RW SuperMulti DL Drive ....................................................................................................... 126
DVD-ROM drive .................................................................................................................................................. 127
17 Statement of memory volatility ................................................................................................................ 128
Nonvolatile memory usage ............................................................................................................................... 132
Questions and answers ..................................................................................................................................... 134
Using HP Sure Start (select models only) .......................................................................................................... 135
18 Power cord set requirements .................................................................................................................... 136
Requirements for all countries and regions ...................................................................................................... 136
Requirements for specic countries and regions ............................................................................................. 136
19 Recycling ................................................................................................................................................ 138
Index ........................................................................................................................................................... 139
xi
xii
1 Product description
Category Description
Product Name HP ProBook 470 G3 Notebook PC
Processors 6th generation, Intel® Core™ i7 processor, Dual Core (4-MB L3 cache, 15 W)
6500U, 2.6 GHz/3.1 GHz Single Core Turbo
6th generation, Intel Core i5 processors, Dual Core (3-MB L3 cache, 15 W)
6200U, 2.3-GHz/2.8-GHz Single Core Turbo processor
6th generation, Intel Core i3 processors, Dual Core (3-MB L3 cache, 15 W)
6100U, 2.3-GHz processor/Intel HD Graphics 520
Chipset Intel Skylake; Integrated with processor
Graphics Switchable discrete graphics:
AMD Radeon™ R7 M340 with 2 GB or 1 GB dedicated video memory
Supports HD decode, DX12, HDMI
Supports PX7.0
Panel 17.3-inch (LED backlight) 16:9 aspect ratio:
HD+ eDP - at
43.9-cm (17.3-inch), anti-glare, HD+, 1600x900, at (4.0 mm), SVA, 220 nits, 1 or 2 WLAN antennas
FHD eDP - at
43.9-cm (17.3-inch), anti-glare, FHD, 1920x1080, UWVA, 300 nits, 1 or 2 WLAN antennas
Memory Two customer-accessible memory module slots supporting up to 16 GB of RAM
Supports dual-channel memory
PC3L-12800, 1600-MHz, DDR3L SODIMMs
Supports the following congurations:
●
16384 MB (8192 × 2; dual channel)
●
12288 MB (8192 + 4096; dual channel)
●
8192 MB (8192 × 1)
●
8192 MB (4096 × 2; dual channel)
●
6144 MB (4096 + 2048; dual channel)
●
4096 MB (4096 × 1)
●
2048 MB (2048 × 1)
Primary storage Supports hard drives with HP 3D DriveGuard
Customer-accessible
Supports the following 7 mm/9.5 mm, 2.5 inch hard drives:
●
2.0-TB, 5400-rpm
1
Category Description
●
1-TB, 5400-rpm
●
500-GB, 7200-rpm
●
500-GB, 5400-rpm, hybrid (8-GB SSD)
●
500-GB, 5400-rpm
Fixed optical drives Supports the following 9.5-mm SATA optical drives:
●
DVD-ROM
●
DVD+/-RW SuperMulti DL
●
Blu-ray ROM DVD+/-RW SuperMulti DL
Supports no optical drive option
Mini card M.2 2280 SSD (NGFF), SATA-3
Supports the following drives:
●
256 GB TLC
●
128 GB TLC
Set as primary storage if selected.
Audio/Visual Integrated camera (720p HD)
Conexant CX7501
Stereo speakers (2)
Integrated dual-array microphone (webcam models only)
Integrated mono microphone (non-webcam models only)
Headphone/microphone combo jack
HD audio with DTS Studio Sound
Ethernet Realtek RTL8111HSH 10/100/1000
S3/S4/S5 wake on LAN (AC mode and battery mode)
Ethernet cable not included
Wireless Integrated WLAN options by way of wireless module:
WLAN antennas built into display assembly
Supports “no WLAN/Bluetooth” option
Integrated WLAN options by way of wireless module:
WLAN antennas built into display assembly
Supports “no WLAN/Bluetooth” option
●
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter
●
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
●
Realtek RTL8723BE bgn 1x1 + BT 4 LE PCIe+USB NGFF 2230 M.2
●
Broadcom 943228 abgn 2x2 + BT 4 LE PCIe+USB NGFF 2230
●
7260NGW Intel Dual Band Wireless-AC 7260 802.11ac, Dual Band, 2x2 Wi-Fi + Bluetooth 4.0
●
Intel Dual Band Wireless-AC 3165 802.11ac, Dual Band, 1×1 Wi-Fi + Bluetooth 4.0
Wireless Personal Area Network (PAN) only supported by Bluetooth 4.0 combo card
2 Chapter 1 Product description
Category Description
Bluetooth 4.0 supported on all combo cards except for Snoweld Peak Non-vPro
Bluetooth 4.1 supported via Snoweld Peak Non-vPro only
External media
card
Ports Headphone/Microphone Combo Jack
Keyboard/pointing
devices
Power
requirements
Digital Media Reader Slot
Supports SD, SDHC, SDXC
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (2)
USB 2.0 (2)
VGA (Dsub 15-pin) supporting 2048 × 1536 external resolution at 60-GHz (hot plug/unplug with auto-detect)
HDMI 1.4
Multi-pin AC port
Keyboards
HP Advanced Keyboard
Full-sized, chiclet, spill-resistant keyboard with numeric keypad
Backlit, full-sized, chiclet, spill-resistant keyboard with numeric keypad
Touchpad requirements
Touchpad gestures enabled by default: on/o button on board, taps enabled by default, 2-nger scrolling and
zoom enabled by default, OSD (enable/disable), Win8 2 nger tap=right click, Win8 edge swipes
Touchpad gestures disabled by default: 3 nger ick, 2 nger rotate, momentum motion, 1 nger vertical scroll
AC adapters
65-W Smart AC adapter with localized cable plug support (3-wire plug with ground pin)
Power cords
3-wire plug - 1.8 m
3-wire plug - 1.0 m
Batteries
6-cell, 55-Wh, 2.80 Ah, Li-ion battery (long life)
4-cell, 44-Wh, 3.0 Ah, Li-ion battery
Security Integrated ngerprint reader
No ngerprint reader option
Security lock
TPM SLB9670 (FW ver. 1.2) (Inneon; soldered down)
TPM support
Operating system Operating system version:
Windows 7 Service Pack 1
Windows 8.1 Update
Preinstalled:
Windows 7 Professional 64
3
Category Description
Windows 7 Professional 64 – CPPP
Windows 7 Professional 32
Windows 8.1 CH 64 – CPPP
Windows 8.1 (EM) 64
Windows 8.1 (EM) 64 – High End
Windows 8.1 (ML) 64
Windows 8.1 (ML) 64 – High End
Windows 8.1 Professional 64
Windows 8.1 Core for Higher Education ML 64
Windows 10 Home 64
Windows 10 Home 64 Single Language
Windows 10 Home 64 Chinese Market
Windows 10 Home 64 Chinese Market – CPPP
Windows 10 Home 64 High-end
Windows 10 Home 64 High-end Single Language
Windows 10 Home 64 High-end Chinese Market
Windows 10 Professional 64
Windows 10 Professional 64 Downgrade Windows 7 32
Windows 10 Professional 64 Downgrade Windows 7 64
Ubuntu Linux 14.04
Ubuntu Kylin Linux 14.04
FreeDOS 2.0
Restore Media (DRDVD/SRDVD):
DRDVD Windows 10
DRDVD Windows 8.1
DRDVD Windows 7
SRDVD Ubuntu Linux
Restore Media (OSDVD):
Windows 7 Professional 32
Windows 7 Professional 64
Windows 8.1 (Update) Professional 64
Windows 8.1 (Update) Professional for Education 64
Windows 8.1 (Update) 64
Windows 8.1 (Update) Country Specic 64
Windows 8.1 (Update) Emerging Market 64
Windows 10 Professional 64
Web-only support:
4 Chapter 1 Product description
Category Description
Windows 7 Professional 32
Windows 7 Enterprise 64
Windows 7 Enterprise 32
Windows 8.1 Enterprise 64
Windows 10 Enterprise
Certied:
Microsoft WHQL
Serviceability End-user replaceable parts:
AC adapter
Battery (system)
Hard drive
Optical drive
M.2 solid-state drive
Memory module
WLAN module
Keyboard
5
2 External component identication
Display
Component Description
(1) Wireless antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs) and wireless wide area networks (WWANs).
(2) Internal microphones (2) Record sound.
(3) Webcam light (select products only) On: The webcam is in use.
(4) Webcam (select products only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
Windows 7: Select Start > All Programs > Communication and Chat
> HP Webcam.
Windows 8.1: Access HP Support Assistant from the Start screen by
selecting the HP Support Assistant app.
Windows 10: Type camera in the taskbar search box, and then
select Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region. To access this guide:
To access this document in Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides.
6 Chapter 2 External component identication
Top
TouchPad
Component Description
To access this document in Windows 8.1:
From the Start screen, type support, and then select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.
To access this document in Windows 10:
Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Component Description
(1) TouchPad on/o button Turns the TouchPad on and o.
(2) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
Top 7
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
(3) Microphone mute light
(4) Num lock light On: Num lock is on.
(5) Wireless light On: An integrated wireless device, such as a wireless local area
(6) Mute light
(7) TouchPad light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
Amber: microphone sound is o.
●
O: microphone sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
●
Amber: Computer sound is o.
●
White: Computer sound is on.
●
Amber: The TouchPad is o.
●
O: The TouchPad is on.
8 Chapter 2 External component identication
Buttons, speakers, and ngerprint reader
Component Description
(1) Power button
(2) Speakers (2) Produce sound.
●
When the computer is o, press the button to turn on the computer.
●
When the computer is on, press the button briey to initiate Sleep.
●
When the computer is in the Sleep state, press the button briey to
exit Sleep.
●
When the computer is in Hibernation, press the button briey to exit
Hibernation.
CAUTION: Pressing and holding down the power button results in the
loss of unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button for at least 5 seconds to turn
o the computer.
To learn more about your power settings, see your power options:
Windows 7: Select Start > Control Panel > System and Security > Power
Options.
Windows 8.1: From the Start screen, type power, select Power and sleep
settings, and then select Power and sleep from the list of applications.
Windows 10: Type power in the taskbar search box, and then select
Power and sleep settings.
– or –
Right-click the Start button, and then select Power Options.
(3) Wireless button Turns the wireless feature on or o but does not establish a wireless
connection.
A wireless network must be set up before a wireless connection is
possible.
Top 9
Component Description
(4) Volume mute button Mutes and restores speaker sound.
Keys
(5) Fingerprint reader (select products
only)
Component Description
(1) esc key Displays system information when pressed in combination with
Allows a ngerprint logon to Windows, instead of a password logon.
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lock key, or the esc
key.
(3) Windows key Windows 7: Displays the Windows Start menu.
Windows 8.1: Returns you to the Start screen from an open app
or the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
Windows 10: Opens the Windows Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) num lock key Turns the integrated numeric keypad on and o.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard that
enables you to add, subtract, and perform other numeric tasks.
When num lock is on, the integrated keypad can be used like an
external numeric keypad.
10 Chapter 2 External component identication
Bottom
Component Description
(1) Service door Provides access to the wireless LAN (WLAN) module slot,
the WWAN module slot, and the SIM card slot.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support.
To access Help and Support in Windows 7: Select Start >
Help and Support.
To access HP Support Assistant: in Windows 8.1: From the
Start screen, select the HP Support Assistant app.
Windows 10:
Type support in the taskbar search box, and then select
the HP Support Assistant app.
- or -
Click the question mark icon in the taskbar.
(2) Battery lock latch Locks the battery in the battery bay.
Bottom 11
Front
Component Description
(3) Battery bay Holds the battery.
(4) Battery release latch Releases the battery.
(5) Vents (3) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(6) Service door Provides access to the hard drive bay and the memory
module slots.
(7) SIM card slot Supports a wireless subscriber identity module (SIM) card.
The SIM card slot is located inside the service door.
Component Description
(1) Drive light
(2) Memory card reader Reads optional memory cards that store, manage, share,
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
or access information.
12 Chapter 2 External component identication
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Power connector Connects an AC adapter.
(3) Battery light When AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●
O: The battery is not charging.
(4) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(5) External monitor port Connects an external VGA monitor or projector.
(6) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High Denition Multimedia Interface (HDMI)
device.
(7) USB 3.0 ports (2) Connect an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
Left 13
Right
Component Description
(1) Optical drive (select products only) Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(2) Optical drive eject button (select products only) Releases the optical drive disc tray.
(3) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this document:
Windows 7:
Select Start > All Programs > HP Help and Support > HP
Documentation.
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(4) USB 2.0 ports (2) Connect an optional USB device, such as a keyboard, mouse,
(5) RJ-45 (network) jack/status lights Connects a network cable.
14 Chapter 2 External component identication
external drive, printer, scanner or USB hub.
●
Green (right): The network is connected.
●
Amber (left): Activity is occurring on the network.
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 15
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 15 for details.
16 Chapter 3 Illustrated parts catalog
Item Description Spare part number
(1) Display panel assembly, 35.6-cm (14.0-inch)
Displays are ONLY spared at the subcomponent level. For more information about display
components, see Display components on page 19.
(2) Keyboard (includes cable)
NOTE: For a detailed list of keyboard country codes, see Keyboard on page 43.
No backlight 827028-xxx
Backlit 827029-xxx
(3) Top cover (includes touchpad assembly) 827036-001
(4) Power button board 827035-001
(5) Function board 827033-001
(6) USB/audio board 827032-001
(7) Card reader board 827034-001
(8) Power connector cable 827039-001
(9) Fingerprint reader assembly (includes cable and bracket) 827054-001
(10) Speaker assembly 827037-001
(11) Battery connector 827031-001 (Cable Kit)
(12) Optical drive cable and connector not spared
(13) Fan 827040-001
(14) System board (includes replacement thermal material)
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-601: Windows 8.1 or Windows 10 operating system
Intel Core i7-6500U processor; 2-GB discrete graphics memory 827026-xxx
Intel Core i5-6200U processor; 2-GB discrete graphics memory 827025-xxx
Intel Core i5-6200U processor; 1-GB discrete graphics memory 827023-xxx
Intel Core i3-6100U processor; 2-GB discrete graphics memory 827024-xxx
Intel Core i3-6100U processor; 1-GB discrete graphics memory 827022-xxx
(15) Heat sink assembly (for discrete graphics; includes replacement thermal material) 828396-001
(16) RTC battery 826388-001
(17) Memory modules (PC3L-12800, 1600-MHz, DDR3L)
8-GB 670034-001
4-GB 641369-001
2-GB 652972-001
(18) Base enclosure 827051-001
(19) Hard drive
Computer major components 17
Item Description Spare part number
2 TB, 5400 rpm, 9.5 mm 801808-001
1 TB, 5400 rpm, 7 mm 778192-001
500 GB, 5400 rpm, 7 mm 778187-001
500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001
500 GB, 7200 rpm, 7 mm 634920-001
(20) Hard drive Hardware Kit (includes bracket and screws) 828147-001
(21) Optical drives
Blu-ray Disc R/RW with SuperMulti Drive 827018-001
DVD+/-RW Double-Layer SuperMulti Drive 827020-001
DVD-ROM Drive 827019-001
(22) WLAN module
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter (Worldwide) 792609-001
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter (Worldwide) 792610-001
Realtek RTL8723BE bgn 1x1 + BT 4 LE PCIe+USB NGFF 2230 M.2 (Worldwide) 792611-001
Broadcom 943228 abgn 2x2 + BT 4 LE PCIe+USB NGFF 2230 MOW (Most of World) 797884-001
7260NGW Intel Dual Band Wireless-AC 7260 802.11ac, Dual Band, 2x2 Wi-Fi + Bluetooth 4.0 806722-001
Intel Dual Band Wireless-AC 3165 802.11ac, Dual Band, 1×1 Wi-Fi + Bluetooth 4.0 (Most of World) 806723-001
(23) Solid-state drive, M.2
256-GB, TLC 827583-001
128-GB, TLC 827053-001
(24) Battery, Li-ion
6-cell, 55 WHr, 2.8 Ah 811346-001
4-cell, 44 WHr, 3.0 Ah 805294-001
Plastics Kit, includes: 829013-001
(25) Large service door
(26) Small service door
Fingerprint reader insert (for models without a ngerprint reader)(not illustrated)
18 Chapter 3 Illustrated parts catalog
Display components
Item Description Spare part number
(1) Display bezel 827044-001
(2) Webcam module 826395-001
(3) Display panel (raw)
FHD 827046-001
HD+ 827047-001
Display Hinge Kit, includes: 827043-001
(4a) Left hinge
(4b) Right hinge
(5) Display/webcam cable assembly
Included in Cable Kit, 827031-001
(6) Display rear cover (includes wireless antennas) 827049-001
827031-001 (Cable Kit)
Display components 19
Cable Kit
Item Description Spare part number
Cable Kit 827031-001
(1) Display/webcam cable
(2) Function board cable
(3) Card reader cable
(4) Power button board cable
(5) USB board cable
(6) Battery connector cable
20 Chapter 3 Illustrated parts catalog
Plastics Kit
Item Description Spare part number
Plastics Kit 829013-001
(1) Large service door
(2) Small service door
(3) Fingerprint reader insert (for use in models without a ngerprint reader)
Plastics Kit 21
Mass storage devices
Item Description Spare part number
(1) Hard drives
2 TB, 5400 rpm, 9.5 mm 801808-001
1 TB, 5400 rpm, 7 mm 778192-001
500 GB, 5400 rpm, 7 mm 778187-001
500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001
500 GB, 7200 rpm, 7 mm 634920-001
Hard Drive Hardware Kit, includes: 828147-001
(2) Hard drive bracket
Screws (not illustrated)
(3) Solid-state drives, M.2
256-GB, TLC 827583-001
128-GB, TLC 827053-001
(4) Optical drives
Blu-ray Disc R/RW with SuperMulti Drive 827018-001
DVD+/-RW Double-Layer SuperMulti Drive 827020-001
DVD-ROM Drive 827019-001
22 Chapter 3 Illustrated parts catalog
Miscellaneous parts
Description Spare part number
AC adapters
65-W Smart AC power adapter, 4.5 mm barrel connector 710412-001
65-W Smart AC power adapter, 4.5 mm barrel connector (for use only in Asia, the People’s Republic of
China, and India)
65-W Smart AC adapter, nPFC 693711-001
HP smart AC adapter dongle, 7.4 mm 734734-001
Power cords, 1.83 m, 3-pin:
For use in Australia 490371-011
For use in Denmark 490371-081
For use in Europe, the Middle East, and Africa 490371-021
For use in India 490371-D61
For use in Israel 490371-BB1
For use in Italy 490371-061
For use in Japan 490371-291
For use in the People’s Republic of China 490371-AA1
For use in South Africa 490371-AR1
For use in South Korea 490371-AD1
For use in Switzerland 490371-111
For use in Taiwan 490371-AB1
714657-001
For use in Thailand 490371-201
For use in the United Kingdom 490371-031
For use in the United States 490371-001
Power cords, 1.0 m, 3-pin:
For use in Australia 755530-011
For use in Denmark 755530-081
For use in Europe, the Middle East, and Africa 755530-021
For use in India 755530-D61
For use in Israel 755530-BB1
For use in Italy 755530-061
For use in Japan 755530-291
For use in the People’s Republic of China 755530-AA1
For use in South Africa 755530-AR1
For use in South Korea 755530-AD1
Miscellaneous parts 23
Description Spare part number
For use in Switzerland 755530-111
For use in Taiwan 755530-AB1
For use in Thailand 755530-201
For use in the United Kingdom 755530-031
For use in the United States 755530-001
Mouse
HP USB laser mouse 674318-001
HP Comfort Grip Wireless Mouse 691922-001
HP USB Travel Mouse 757770-001
Case, Essential Messenger 679922-001
Docking station
USB 3.0 port replicator 690650-001
USB 3.0, A-to-B cable, 0.5 m (for use with docking station) 690652-001
HP Ultraslim Keyed Cable Lock 703372-001
Rubber Kit (includes rubber base enclosure screw covers, mylar display bezel screw covers, and display
bezel rubber caps)
Screw Kit 827050-001
827027-001
24 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Phillips P0 and P1 screwdrivers
●
Torx T8 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the maintenance
instructions.
Tools required 25
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables
tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing a hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
26 Chapter 4 Removal and replacement procedures preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, and then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Use nonmagnetic tools.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by dierent
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Service considerations 27
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
28 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tapes
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
eective, the conductive strips must be worn in contact with
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastic Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Service considerations 29
5 Removal and replacement procedures for
Customer Self-Repair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported
by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 15 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 16 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location during removal and replacement.
30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Battery
Description Spare part number
6-cell, 55 WHr, 2.8 Ah 811346-001
4-cell, 44 WHr, 3.0 Ah 805294-001
Before removing the battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
To remove the battery:
CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
To prevent loss of information, save your work and shut down the computer through Windows before
removing the battery.
1. Position the computer upside down on a at surface.
2. Slide the battery lock latch (1) to unlock the battery, and then slide the battery release latch (2) to
release the battery.
NOTE: The battery release latch automatically returns to its original position.
3. Pivot the battery (3) upward, and then remove the battery (4) from the computer.
Component replacement procedures 31
Service doors
Description Spare part number
Plastics Kit (includes service doors) 829013-001
There is a small service door and a large service door on the bottom of the computer. The large service door
provides access to the hard drive, memory modules, and optical drive. The small service door provides access
to the WLAN module, M.2 SSD drive, and keyboard release access hole.
Before removing the service doors, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 31).
To remove the service doors:
1. To remove the large service door:
a. Loosen the large service door screw (1).
b. Slide the service door o the computer (2).
2. To remove the small service door:
a. Remove the small service door screw (3).
32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
b. Lift the small service door of the computer (4).
Reverse these procedures to install a service doors.
Component replacement procedures 33
Optical drive
Description Spare part number
Blu-ray Disc R/RW with SuperMulti Drive 827018-001
DVD+/-RW Double-Layer SuperMulti Drive 827020-001
DVD-ROM Drive 827019-001
Before removing the hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 31).
5. Remove the large service door (see Service doors on page 32).
To remove a optical drive:
1. Remove the Phillips PM2.5×7.0 screw (1) that secures the optical drive to the computer.
2. Insert a tool into the slot near the memory modules and push the optical drive to disengage it (2).
3. Remove the optical drive from the computer (3).
34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
4. If it is necessary to remove the bracket from the optical drive, remove the Phillips PM2.5×4.0 screw (1)
that secures the bracket to the rear of the drive, and then remove the bracket from the drive (2).
Reverse these procedures to install a optical drive.
Component replacement procedures 35
Hard drive
Description Spare part number
Hard drives
2 TB, 5400 rpm, 9.5 mm 801808-001
1 TB, 5400 rpm, 7 mm 778192-001
500 GB, 5400 rpm, 7 mm 778187-001
500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001
500 GB, 7200 rpm, 7 mm 634920-001
Before removing the hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
4. Remove the battery (see Battery on page 31).
computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
5. Remove the large service door (see Service doors on page 32).
To remove a hard drive:
1. Remove the 4 Phillips PM2.5×5.0 screws (1) that secure the hard drive to the chassis.
2. Pull the plastic tab to slide the hard drive (2) away from the center of the computer to disengage it from
the connector.
36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
3. Remove the hard drive from the bay (3).
4. To remove the hard drive cover from the hard drive, remove the 4 Phillips PM3.0×3.5 screws (1) that
secure the bracket to the drive, and then lift the cover o the drive (2).
Reverse these procedures to install a hard drive.
Component replacement procedures 37
Memory modules
Description Spare part number
2-GB (PC3L-12800, 1600-MHz, DDR3L) 652972-001
4-GB (PC3L-12800, 1600-MHz, DDR3L) 641369-001
8-GB (PC3L-12800, 1600-MHz, DDR3L) 670034-001
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in
various system problems.
To update BIOS:
1. Navigate to www.hp.com.
2. Click Support & Drivers > click Drivers & Software.
3. In the Enter a product name/number box, type the computer model information, and then click Search.
4. Click the link for the computer model.
5. Select the operating system, and then click Next.
6. Under Step 2: Select a Download, click the BIOS link.
7. Click the link for the most recent BIOS.
8. Click the Download button, and then follow the on-screen instructions.
Before removing the memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 31).
5. Remove the large service door (see Service doors on page 32).
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The edge of the module opposite the slot rises away from the computer.)
38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
2. Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory
module slot.
NOTE: The computer uses two memory sockets. The top socket houses the expansion memory
module and the bottom socket houses the primary memory module. The removal procedure is the same
for both memory sockets.
Reverse this procedure to install a memory module.
Component replacement procedures 39
WLAN/Bluetooth combo card
The computer uses a card that provides both WLAN and Bluetooth functionality.
Description Spare part number
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter (Worldwide) 792609-001
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter (Worldwide 792610-001
Realtek RTL8723BE bgn 1x1 + BT 4 LE PCIe+USB NGFF 2230 M.2 (Worldwide 792611-001
Broadcom 943228 abgn 2x2 + BT 4 LE PCIe+USB NGFF 2230 MOW (Most of World) 797884-001
7260NGW Intel Dual Band Wireless-AC 7260 802.11ac, Dual Band, 2x2 Wi-Fi + Bluetooth 4.0 806722-001
Intel Dual Band Wireless-AC 3165 802.11ac, Dual Band, 1×1 Wi-Fi + Bluetooth 4.0 (Most of World) 806723-001
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 31).
5. Remove the small service door (see Service doors on page 32).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If the
computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to
the middle terminal on the WLAN module.
2. Remove the Phillips PM2.0×4.0 screw (2) that secures the WLAN module to the computer. (The edge of
the module opposite the slot rises away from the computer.)
40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures 41
M.2 solid-state drive
Description Spare part number
256-GB, TLC 827583-001
128-GB, TLC 827053-001
Before removing the solid-state drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 31).
5. Remove the small service door (see Service doors on page 32).
Remove the solid-state drive:
1. Remove the Phillips PM2.0×4.0 screw (1) that secures the solid-state drive to the computer. (The edge
of the module opposite the slot rises away from the computer.)
2. Remove the solid-state drive (2) by pulling the module away from the slot at an angle.
Reverse this procedure to install the solid-state drive.
42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Keyboard
In this section, the rst table provides the main spare part number for the keyboards. The second table
provides the country codes.
Description Spare part number
Keyboard, no backlight 827028-xxx
Keyboard, backlit 827029-xxx
For use in country
or region
Belgium -A41 India -D61 Slovenia -BA1
Brazil -201 Israel -BB1 South Korea -AD1
Bulgaria -261 Italy -061 Spain -071
Canada -DB1 Japan -291 Switzerland -BG1
Czech Republic
and Slovakia
Denmark, Finland, and
Norway
France -051 Northern Africa -FP1 Turkey -141
Germany -041 Portugal -131 United Kingdom -031
Greece -151 Russia -251 United States -001
Hungary -211 Saudi Arabia -171
Spare part
number
-FL1 Latin America -161 Taiwan -AB1
-DH1 The Netherlands -B31 Thailand -281
For use in country
or region
Spare part
number
For use in country
or region
Spare part
number
Before removing the keyboard, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 31).
5. Remove the small service door (see Service doors on page 32).
Remove the keyboard:
1. Remove the 3 Phillips PM2.5×5.0 screws that secure the keyboard to the computer.
Component replacement procedures 43
2. Open the computer and position it on its side with the bottom toward you.
3. Insert a tool into the access hole in the bottom of the computer and push to disengage the keyboard
from the top cover.
44 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
4. Lift the top of the keyboard upward (1), and then lift the keyboard up at an angle (2) to disengage the
tabs at the bottom of the keyboard.
NOTE: A cable (or cables) connect the bottom of the keyboard to the system board. Make sure not to
prematurely pull the cables out of the system board connector.
5. Rotate the keyboard until it rests on the palm rest (1).
6. Disconnect the keyboard cable by lifting the connector latch (2), and then disconnect the keyboard cable
from the system board (3).
Component replacement procedures 45
7. If applicable, disconnect the backlight cable by lifting the connector latch (4), and then disconnect the
cable from the system board (5).
8. Remove the keyboard.
Reverse this procedure to install the keyboard.
When installing a keyboard, to make sure the keyboard lays at, the keyboard ribbon cable must be bent at
the appropriate point before installation. There are markings, typically a thin white line across the breadth of
the cable, that indicate where to bend the cable. On HP ProBook 470 G3 models, bend at the marking labeled
S2 (1), and then fold the cable over (2). If installing a backlit keyboard, follow the same procedures for the
backlight cable.
46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Component replacement procedures 47
6 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 15 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 64 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
Top cover
NOTE: Top cover spare part kits include the touchpad assembly.
Before removing the top cover, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
4. Remove the following components:
Description Spare part number
Top cover (includes touchpad) 827036-001
computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
a. Battery (see Battery on page 31).
b. Service doors (see Service doors on page 32).
c. Hard drive (Hard drive on page 36)
d. Optical drive (Optical drive on page 34)
e. Keyboard (see Keyboard on page 43)
Remove the top cover:
48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
1. Position the computer upside-down with the front toward you.
2. Remove the 2 rubber screw covers on each side of the battery (1), 2 rubber screw covers on each side of
the middle of the computer (2), and 2 rubber screw covers near the bottom corners of the computer (3),
and 1 rubber screw cover near the bottom middle of the computer (4).
3. Remove the 7 Phillips PM2.0×3.0 screws that secure the top cover to the computer.
Component replacement procedures 49
4. Remove the 16 Torx T8M2.5×6.0 screws that secure the top cover to the computer.
5. Position the computer upright and open it as far as possible.
6. Disconnect the following cables from the system board:
●
(1): Function board cable
●
(2): Power button board cable
●
(3): Fingerprint reader cable
●
(4): Touchpad board cable
●
(5): Card reader board cable
50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7. Remove the 7 Torx T8M2.5×6.0 screws from the top cover.
8. Pry the top cover o the computer starting at the top (1), and then remove the top cover (2).
NOTE: The top cover may be dicult to remove from the computer. Be careful not to damage the top
cover when attempting to remove it.
Reverse this procedure to install the top cover.
Component replacement procedures 51
Fingerprint reader assembly
Description Spare part number
Fingerprint reader assembly (includes cable and bracket) 827054-001
Fingerprint reader insert (part of the Plastics Kit; for use in models without a ngerprint reader) 829013-001
Before removing the ngerprint reader assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 31).
5. Remove the following components:
a. Service doors (see Service doors on page 32).
b. Optical drive (Optical drive on page 34)
c. Hard drive (Hard drive on page 36)
d. Keyboard (see Keyboard on page 43)
e. Top cover (see Top cover on page 48)
Remove the ngerprint reader assembly:
1. Position the top cover upside-down.
2. Remove the Phillips PM2.0×3.0 screw (1) that secures the ngerprint reader bracket, and then lift the
bracket from atop the ngerprint reader board (2).
52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Lift the ngerprint reader board and cable to disengage the adhesive that secures it (3), and then
remove the board and cable assembly from the top cover (4).
Reverse this procedure to install the ngerprint reader assembly.
Component replacement procedures 53
Power button board
Description Spare part number
Power button board assembly 827035-001
Power button board cable (included in Cable Kit) 827031-001
Before removing the power button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 31).
5. Remove the following components:
a. Service doors (see Service doors on page 32)
b. Optical drive (Optical drive on page 34)
c. Hard drive (Hard drive on page 36)
d. Keyboard (see Keyboard on page 43)
e. Top cover (see Top cover on page 48)
Remove the power button board:
1. Position the top cover upside-down.
2. Disconnect the cable from the power button board (1).
3. Remove the Phillips PM2.0×3.0 screw (2) that secures the board to the top cover.
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Lift the right side of board and pull board out and to the right to remove it from under the tab (3).
Reverse this procedure to install the power button board.
Component replacement procedures 55
Function board
Description Spare part number
Function board 827033-001
Function board cable (included in Cable Kit) 827031-001
Before removing the function board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 31).
5. Remove the following components:
a. Service doors (see Service doors on page 32)
b. Optical drive (Optical drive on page 34)
c. Hard drive (Hard drive on page 36)
d. Keyboard (see Keyboard on page 43)
e. Top cover (see Top cover on page 48)
Remove the function board:
1. Position the top cover upside-down.
2. Disconnect the cable from the connector on the function board (1).
3. Remove the Phillips PM2.0×3.0 screw (2) that secures the board to the top cover.
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Lift the left side of the board, and then remove the board from the top cover (3).
5. Remove the function board from the top cover.
Reverse this procedure to install the function board.
Component replacement procedures 57
USB/audio board
Description Spare part number
USB/audio board 827032-001
USB/audio board cable (included in Cable Kit) 827031-001
Before removing the USB/audio board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 31).
5. Remove the following components:
a. Optical drive (Optical drive on page 34)
b. Service doors (see Service doors on page 32).
c. Optical drive (Optical drive on page 34)
d. Hard drive (Hard drive on page 36)
e. Keyboard (see Keyboard on page 43)
f. Top cover (see Top cover on page 48)
Remove the USB/audio board:
NOTE: Before you remove the card reader, make sure nothing (memory card or plastic insert) in installed.
1. Position the top cover upside-down.
2. Disconnect the main cable from the top side of the board (1).
3. Remove the two Phillips PM2.5×3.0 screws (2) that secure the board to the computer.
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Lift the rear of the board and pull it away from side of the top cover (3).
Reverse this procedure to install the USB/audio board.
Component replacement procedures 59
Card reader board
Description Spare part number
Card reader board 827034-001
Card reader board cable (included in Cable Kit) 827031-001
Before removing the card reader board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 31).
5. Remove the following components:
a. Optical drive (Optical drive on page 34)
b. Service doors (see Service doors on page 32).
c. Optical drive (Optical drive on page 34)
d. Hard drive (Hard drive on page 36)
e. Keyboard (see Keyboard on page 43)
f. Top cover (see Top cover on page 48)
Remove the card reader board:
NOTE: Before you remove the card reader, make sure nothing (memory card or plastic insert) in installed.
1. Position the top cover upside-down.
2. Disconnect the touchpad cable from the board (1).
3. Remove the Phillips PM2.5×3.0 screw (2) that secures the board to the computer.
60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Lift the side of the board and remove it from the top cover (3).
Reverse this procedure to install the card reader board.
Component replacement procedures 61
Fan
Description Spare part number
Fan 827040-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the fan/heat sink assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 31), and then remove the following components:
a. Service doors (see Service doors on page 32).
b. Hard drive (Hard drive on page 36)
c. Optical drive (Optical drive on page 34)
d. Keyboard (see Keyboard on page 43)
e. Top cover (see Top cover on page 48)
To remove the fan:
1. Disconnect the fan cable (1) from the system board.
2. Remove the Phillips PM2.5×5.0 screw (2) that secures the fan to the computer.
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Lift the fan from the computer (3).
Reverse this procedure to install the fan.
Component replacement procedures 63
Optical drive connector cable
Before removing the optical drive connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 31).
5. Remove the following components:
a. Service doors (see Service doors on page 32).
b. Optical drive (Optical drive on page 34)
c. Hard drive (Hard drive on page 36)
d. Keyboard (see Keyboard on page 43)
e. Top cover (see Top cover on page 48)
Remove the optical drive connector cable:
1. Disconnect the optical drive connector cable from the system board (1).
2. Rotate the top of the connector downward (2) and pull the connector toward the side of the computer to
remove it (3).
Reverse this procedure to install the optical drive connector cable.
64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Battery connector cable
The battery connector cable is included in the Cable Kit, spare part number 827031-001.
Before removing the battery connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 31).
5. Remove the following components:
a. Service doors (see Service doors on page 32).
b. Hard drive (Hard drive on page 36)
c. Optical drive (Optical drive on page 34)
d. Keyboard (see Keyboard on page 43)
e. Top cover (see Top cover on page 48)
Remove the battery connector cable:
1. Disconnect the battery connector cable from the system board (1).
2. Remove the 2 Phillips PM2.5×5.0 screws that secure the battery connector cable to the computer (2).
3. Remove the battery connector cable from the computer (3).
Reverse this procedure to install the battery connector cable.
Component replacement procedures 65
System board
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-601: Windows 8.1 or Windows 10 operating system
Description Spare part number
System board with processor:
Intel Core i7-6500U processor; 2-GB discrete graphics memory 827026-xxx
Intel Core i5-6200U processor; 2-GB discrete graphics memory 827025-xxx
Intel Core i5-6200U processor; 1-GB discrete graphics memory 827023-xxx
Intel Core i3-6100U processor; 2-GB discrete graphics memory 827024-xxx
Intel Core i3-6100U processor; 1-GB discrete graphics memory 827022-xxx
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 31).
5. Remove the following components:
a. Service doors (see Service doors on page 32).
b. Hard drive (see Hard drive on page 36)
c. Optical drive (Optical drive on page 34)
d. Keyboard (see Keyboard on page 43)
e. Top cover (see Top cover on page 48)
When replacing the system board, be sure to remove the following components from the defective system
board and install on the replacement system board:
●
Memory modules (see Memory modules on page 38)
●
WLAN/Bluetooth module (see WLAN/Bluetooth combo card on page 40)
●
M.2 solid-state drive (see M.2 solid-state drive on page 42)
●
Heat sink (see Heat sink assembly on page 73)
Remove the system board:
1. Position the computer upright with the front toward you.
66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Disconnect the following cables from the system board:
(1) Power connector cable
(2) Display cable
(3) Battery connector cable
(4) Speaker cable
(5) Hard drive connector cable
3. Remove the 2 Phillips PM2.5×5.0 screws (1) that secure the system board to the computer.
Component replacement procedures 67
4. Remove the system board from the computer (2).
Reverse this procedure to install the system board.
68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
RTC battery
Description Spare part number
RTC battery 826388-001
Before removing the RTC battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
4. Remove the battery (see Battery on page 31).
5. Remove the following components:
computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
a. Service doors (see Service doors on page 32).
b. Hard drive (see Hard drive on page 36)
c. Optical drive (Optical drive on page 34)
d. Keyboard (see Keyboard on page 43)
e. Top cover (see Top cover on page 48)
f. System board (see System board on page 66)
Remove the RTC battery:
1. Position the system board upside-down.
2. Use a tool to pry the battery out of the socket (1).
Component replacement procedures 69
3. Remove the battery from the system board (2).
Reverse this procedure to install the RTC battery.
70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Speaker assembly
Description Spare part number
Speaker assembly 827037-001
Before removing the speaker assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 31).
5. Remove the following components:
a. Service doors (see Service doors on page 32).
b. Optical drive (Optical drive on page 34)
c. Hard drive (Hard drive on page 36)
d. Keyboard (see Keyboard on page 43)
e. Top cover (see Top cover on page 48)
f. System board (see System board on page 66)
Remove the speaker assembly:
1. Position the computer upright.
2. Disconnect the speaker cable from the system board (1).
3. Remove the cable from the clips in the computer (2).
4. Remove the Phillips PM2.0×5.0 screw (3) that secures the left speaker to the computer.
Component replacement procedures 71
5. Remove the speakers from the top cover (4).
NOTE: When reinstalling the speakers, make sure the rubber gaskets in each screw hole (5) are
correctly in place.
Reverse this procedure to install the speaker assembly.
72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Heat sink assembly
All heat sink assembly spare part kits include replacement thermal material.
Description Spare part number
Heat sink for use in models with discrete graphics 828396-001
Before removing the heat sink assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 31).
5. Remove the following components:
a. Service doors (see Service doors on page 32).
b. Hard drive (see Hard drive on page 36)
c. Optical drive (Optical drive on page 34)
d. WLAN module (see WLAN/Bluetooth combo card on page 40)
e. Keyboard (see Keyboard on page 43)
f. Top cover (see Top cover on page 48)
g. System board (see System board on page 66)
Remove the heat sink assembly:
1. Position the system board upside-down.
2. In the order indicated on the heat sink, loosen the 6 captive Phillips screws (1)–(6) that secure the heat
sink to the system board.
Component replacement procedures 73
3. Lift the heat sink from the system board (7).
NOTE: Thoroughly clean thermal material from the surfaces of the system board components (1)(3)
and the heat sink (2)(4) each time you remove the heat sink. All heat sink and processor spare part kits
include thermal material.
Reverse this procedure to install the heat sink assembly.
74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power connector and cable
Description Spare part number
Power connector and cable 827039-001
Before removing the power cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 31).
5. Remove the following components:
a. Service doors (see Service doors on page 32).
b. Keyboard (see Keyboard on page 43)
c. Optical drive (Optical drive on page 34)
d. Hard drive (Hard drive on page 36)
e. Top cover (see Top cover on page 48)
Remove the power cable:
1. Remove the 3 Phillips PM2.5×5.0 screws (1) from the left display hinge.
2. Rotate the left display hinge upward (2).
3. Disconnect the cable from the system board (3).
Component replacement procedures 75
4. Remove the cable from the clips around the fan (4), and then remove the power cable from the
computer (5).
Reverse this procedure to install the power cable.
76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display assembly
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 31).
5. Remove the following components:
a. Service doors (see Service doors on page 32).
b. Hard drive (see Hard drive on page 36)
c. Optical drive (Optical drive on page 34)
d. WLAN module (see WLAN/Bluetooth combo card on page 40)
e. Keyboard (see Keyboard on page 43)
f. Top cover (see Top cover on page 48)
Remove the display assembly:
1. Position the computer upright and open.
2. Disconnect the display cable from the system board (1).
3. Pull the WLAN antennas through the hole in the computer (2).
4. Remove the 5 Phillips PM2.5×5.0 screws (3) from the display hinges.
Component replacement procedures 77
5. Lift the display assembly straight up and remove it (4).
CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed
and arranged properly.
Failure to properly route the antennas can result in degradation of the computer's wireless performance.
6. To remove the display bezel, remove the 2 screw covers (1) and the 2 Phillips PM2.0×5.0 screws (2) from
the bottom corners of the display bezel.
7. Flex the top (3) of the bezel, the inside edges of the left and right sides (4), and then the bottom (5) of
the bezel until it disengages from the display enclosure.
78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
8. Remove the display bezel (6).
The display bezel is available using spare part number 827044-001. Display bezel mylar screw covers
are available in the Rubber Kit, spare part number 827027-001.
9. If it is necessary to replace the webcam or microphone module, disconnect the cable from the module
(1), and then gently pull the module away from the double-sided tape on the display enclosure (2).
The webcam module is available using spare part number 826395-001.
Component replacement procedures 79
10. If it is necessary to remove the display panel from the enclosure, remove the 4 Phillips PM2.0×3.0
screws (1) that secure the panel to the display enclosure, and then rotate the display panel all the way
over (2).
The raw display panel is available using spare part number 827046-001 for FHD panels and 827047-001
for HD+ panels.
11. Lift the display cable connector clip (1), and then disconnect the cable from the rear of the panel (2).
12. Remove the display panel (3) from the enclosure.
80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
13. If it is necessary to replace the display hinges, remove the 2 Phillips PM2.0×3.0 screws at the top (1) and
the 4 broadhead Phillips PM2.5×3.0 screws at the bottom (2) that secure the display hinges to the
display enclosure.
14. Remove the display hinges from the display enclosure (3).
Display hinges are available in the Display Hinge Kit using spare part number 827043-001.
15. If it is necessary to replace the display/webcam cable, lift the webcam cable to disengage the adhesive
near the webcam module (1), and then remove the cable from the clips built into the left side of the
display enclosure (2).
Component replacement procedures 81
16. Lift the tabs to disengage the adhesive on the cable near the bottom of the display enclosure (3), and
then remove the cable from the display enclosure (4).
The display/webcam cable is available in the Cable Kit using spare part number 827031-001.
Reverse this procedure to reassemble and install the display assembly.
82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7 Computer Setup (BIOS) and MultiBoot in
Windows 7
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Using Computer Setup 83
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the
computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select Main > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
84 Chapter 7 Computer Setup (BIOS) and MultiBoot in Windows 7
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Access Help and Support by selecting Start > All Programs > HP Help and Support > HP Support
Assistant.
2. Select Updates and tune-ups, and then select Check for HP updates now.
3. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. Select Start > Computer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
Using MultiBoot 85
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or les that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
●
To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the -
key.
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.
86 Chapter 7 Computer Setup (BIOS) and MultiBoot in Windows 7
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the
computer is started or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select System Conguration > Boot Options, and then press
enter.
4. In the MultiBoot Express Popup Delay (Sec) eld, enter the length of time in seconds that you want the
computer to display the startup location menu before it defaults to the current MultiBoot setting. (When
0 is selected, the Express Boot startup location menu is not displayed.)
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
●
To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
●
To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. The computer will not start until you select a boot device and press enter.
●
To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
Using HP Sure Start (select models only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors the
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
Using HP Sure Start (select models only) 87
8 Computer Setup (BIOS) and MultiBoot in
Windows 8.1
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
88 Chapter 8 Computer Setup (BIOS) and MultiBoot in Windows 8.1
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