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proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
trademarks or registered trademarks of Intel
Corporation in the United States and other
countries. Microsoft, Windows, and Windows
Vista are either trademarks or registered
trademarks of Microsoft Corporation in the
United States and/or other countries. SD Logo
is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2013
Document Part Number: 720786-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Important Notice about Customer Self-Repair Parts
CAUTION:Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits defined by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
Top ......................................................................................................................................................................... 6
Front ..................................................................................................................................................................... 11
Left ....................................................................................................................................................................... 12
Right ..................................................................................................................................................................... 13
Service tag and PCID label ................................................................................................................................... 14
Service tag ......................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components ............................................................................................................................. 16
Mass storage devices .......................................................................................................................................... 22
Miscellaneous parts ............................................................................................................................................. 23
Sequential part number listing ........................................................................................................................... 24
4 Removal and replacement procedures preliminary requirements .................................................................... 28
Service considerations ........................................................................................................................................ 28
Plastic parts ....................................................................................................................................... 28
Cables and connectors ...................................................................................................................... 29
Service door ....................................................................................................................................... 35
Using the optional security screw ..................................................................................................... 36
Hard drive .......................................................................................................................................... 36
Top cover ........................................................................................................................................... 47
7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 ........................................................ 80
Using Computer Setup ......................................................................................................................................... 80
Navigating and selecting in Computer Setup ................................................................................... 80
Restoring factory settings in Computer Setup ................................................................................. 81
Updating the BIOS ............................................................................................................................. 81
Determining the BIOS version ........................................................................................ 81
Downloading a BIOS update ........................................................................................... 82
Using MultiBoot ................................................................................................................................................... 83
viii
About the boot device order ............................................................................................................. 83
Choosing Multi Boot preferences ...................................................................................................... 83
Setting a new boot order in Computer Setup ................................................................. 83
Dynamically choosing a boot device using the f9 prompt ............................................. 84
Setting a MultiBoot Express prompt .............................................................................. 84
Using System Diagnostics ................................................................................................................................... 85
8 Setup Utility (BIOS) and System Diagnostics in Windows 7 .............................................................................. 86
Using Setup Utility ............................................................................................................................................... 86
Updating the BIOS ............................................................................................................................. 88
Determining the BIOS version ........................................................................................ 89
Downloading a BIOS update ........................................................................................... 89
Using System Diagnostics ................................................................................................................................... 90
9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux .......................................................... 91
Using Computer Setup ......................................................................................................................................... 91
Navigating and selecting in Computer Setup ................................................................................... 91
Restoring factory settings in Computer Setup ................................................................................. 92
Updating the BIOS ................................................................................................................................................ 92
Determining the BIOS version ........................................................................................................... 92
Downloading a BIOS update .............................................................................................................. 93
Using Advanced System Diagnostics .................................................................................................................. 93
10 Backup and recovery in Windows 8 .............................................................................................................. 95
Backing up your information ............................................................................................................................... 95
Performing a system recovery ............................................................................................................................ 96
Using the Windows recovery tools ................................................................................................... 96
Using f11 recovery tools ................................................................................................................... 96
Using Windows 8 operating system media (purchased separately) ................................................ 97
Using Windows Refresh for quick and easy recovery ....................................................................... 98
Remove everything and reinstall Windows ...................................................................................... 98
Using HP Software Setup .................................................................................................................. 99
ix
11 Backup and recovery in Windows 7 ............................................................................................................ 100
Creating recovery media with HP Recovery Disc Creator ................................................................................. 100
Creating recovery media ................................................................................................................. 101
Backing up your information ............................................................................................................................. 101
Performing a system recovery .......................................................................................................................... 102
Using the Windows recovery tools ................................................................................................. 102
Using f11 recovery tools ................................................................................................................. 103
Using a Windows 7 operating system DVD (purchased separately) .............................................. 103
12 Backup and Recovery in SUSE Linux ........................................................................................................... 105
Backing up your information ............................................................................................................................. 105
Performing a system recovery .......................................................................................................................... 105
Hard drive specifications ................................................................................................................................... 109
Questions and answers ..................................................................................................................................... 117
15 Power cord set requirements .................................................................................................................... 118
Requirements for all countries and regions ..................................................................................................... 118
Requirements for specific countries and regions ............................................................................................. 118
Index ........................................................................................................................................................... 126
(3)Webcam light (select models only)On: The webcam is in use.
(4)Webcam (select models only)Records video and captures still photographs.
(5)Internal display switchTurns off the display or initiates Sleep if the display is closed while
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and EnvironmentalNotices that applies to your country or region. To access the user guides in Windows 8, select the HP Support Assistant app on the
Start screen, select My computer, and then select User guides. In Windows 7, these notices are located in Help and Support.
Record sound.
To use the webcam:
Windows 8: From the Start screen, type c, and then select CyberLinkYouCam from the list of applications.
Windows 7: Select Start > All Programs > Communication and Chat
> Cyberlink YouCam.
the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
Display5
Top
TouchPad
ComponentDescription
(1)TouchPad on/off buttonTurns the TouchPad on and off.
(2)TouchPad zoneMoves the pointer and selects or activates items on the screen.
(3)Left TouchPad buttonFunctions like the left button on an external mouse.
(4)Right TouchPad buttonFunctions like the right button on an external mouse.
6Chapter 2 External component identification
Lights
NOTE:Your computer may look slightly different from the illustration in this section.
ComponentDescription
(1)
(2)
(3)Num lock lightOn: Num lock is on.
(4)
(5)
(6)Caps lock lightOn: Caps lock is on.
Power light
Microphone mute lightAmber: Microphone is off.
Wireless light
Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state.
NOTE: The elapsed time between blinks is longer than on
previous models.
●
Off: The computer is off.
●
White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is on.
●
Amber: All wireless devices are off.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
Top7
Buttons and fingerprint reader (select models only)
NOTE:Your computer may look slightly different from the illustration in this section.
ComponentDescription
(1)
Power button
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the power
button for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options:
●
Windows 8: From the Start screen, type power, select
Settings, and then select Power Options.
●
Windows 7: Select Start > Control Panel > System and
Security > Power Options.
●
SLED: Select Computer > Control Center. In the left pane,
click System, and then click Power Management in the
right pane.
Windows 8: From the Start screen, type DTS, and then select DTSSound+.
Windows 7: Select Start > All Programs > DTS Sound+.
(3)
(4)
(5)Fingerprint reader (select models only)Allows a fingerprint logon instead of a password logon.
Wireless buttonTurns the wireless feature on or off but does not establish a
wireless connection.
Volume mute buttonMutes and restores speaker sound.
Top9
Keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
(2)fn keyExecutes frequently used system functions when pressed in
(3)
(4)Function keysExecute frequently used system functions when pressed in
(5)num lk keyTurns the embedded numeric keypad on and off when pressed
(6)Integrated numeric keypad When num lk has been enabled, it can be used like an external
Windows 7/8: Windows button
SLED: Operating system logo key
the fn key.
NOTE: Not applicable to SLED.
combination with a function key, the num lk key, or the esc key.
Windows 8: Returns you to the Start screen from an open app or
the Windows desktop. NOTE: Pressing the Windows button
again will return you to the previous screen.
Windows 7: Displays the Windows Start menu.
SLED: Displays the operating system menu.
combination with the fn key.
in combination with the fn key.
Alternates between the navigational and numeric functions on
the integrated numeric keypad.
numeric keypad.
10Chapter 2 External component identification
Front
ComponentDescription
(1)
(2)Media Card ReaderReads data from and writes data to digital memory cards
Hard drive light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
such as Secure Digital (SD).
Front11
Left
ComponentDescription
(1)
(2)AC adapter/Battery light
(3)Vents (2)Enables airflow to cool internal components.
(4)
(5)
Power connectorConnects an AC adapter.
●
White: The computer is connected to external power and
the battery is charged from 90 to 99 percent.
●
Amber: The computer is connected to external power and
the battery is charged from 0 to 89 percent.
●
Blinking amber: A battery that is the only available power
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
●
Off: The battery is fully charged.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
External monitor portConnects an external VGA monitor or projector.
RJ-45 (network) jack
RJ-45 (network) lights (2)
Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): The network is showing activity.
(6)
(7)
HDMI portConnects an optional video or audio device, such as a high-
USB 3.0 ports (2)Connect optional USB 3.0 devices and provide enhanced USB
12Chapter 2 External component identification
definition television, or any compatible digital or audio
component.
power performance.
Right
ComponentDescription
(1)
(2)
(3)
(4)Optical drive (select models only)Reads and writes (select models only) to an optical disc.
Audio-out (headphone) jackProduces sound when connected to optional powered stereo
speakers, headphones, earbuds, a headset, or television audio.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,and Environmental Notices. To access the user guides in
Windows 8, select the HP Support Assistant app on the Start
screen, select My computer, and then select User guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Audio-in (microphone) jack Connects an optional computer headset microphone, stereo
array microphone, or monaural microphone.
USB 2.0 ports (2)Connect optional USB devices.
Security cable slotAttaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Right13
Service tag and PCID label
Service tag
When ordering parts or requesting information, provide the computer serial number and model description
provided on the service tag.
●
Product name (1). This is the product name affixed to the front of the computer.
●
Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product.
●
Part number/Product number (p/n) (3). This number provides specific information about the product's
hardware components. The part number helps a service technician to determine what components and
parts are needed.
●
Warranty period (4). This number describes the duration (in years) of the warranty period for the
computer.
●
Model description (select models only) (5). This is the alphanumeric identifier used to locate documents,
drivers, and support for the computer.
14Chapter 2 External component identification
PCID label
The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to
factory shipped specifications when replacing the system board. The label may have a different number of
characters depending on the operating system on the computer.
NOTE:Computer details may vary from images.
Windows 8 models
Non-Windows 8 models
Service tag and PCID label15
3Illustrated parts catalog
Computer major components
NOTE:Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See
Service tag and PCID label on page 14 for details.
ItemDescriptionSpare part number
(1)Display panel, 43.9-cm (17.3-inch), HD+, anti-glare, with webcam723643-001
16Chapter 3 Illustrated parts catalog
ItemDescriptionSpare part number
(2)Keyboard (includes cable)
NOTE: For a detailed list of available keyboards, see
on page 24.
For use in Windows 8 models721953-xxx
(3)Top cover (includes touchpad assembly)
With a fingerprint reader (includes fingerprint reader assembly)723644-001
Without a fingerprint reader (includes fingerprint reader plastic insert, bracket, and screws)723645-001
(4)Power button board assembly721531-001
(5)Function board721943-001
(6)Speaker assembly723674-001
(7)Card reader board721535-001
(8)Fingerprint reader assembly (includes cable, bracket, holder, and screws)723670-001