HP ProBook 4340s, ProBook 4341s Maintenance and Service Guide

HP ProBook 4340s Notebook PC
HP ProBook 4341s Notebook PC

Maintenance and Service Guide

© Copyright 2012 Hewlett-Packard
Development Company, L.P.

Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
trademarks or registered trademarks of Intel
Corporation in the United States and other
countries. Microsoft and Windows are either
trademarks or registered trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a
trademark of its proprietor.

The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.

First Edition: May 2012

Document Part Number: 679212-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification ................................................................................................................ 6

Display .................................................................................................................................................. 6

Top ....................................................................................................................................................... 7

TouchPad ............................................................................................................................ 7

Lights ................................................................................................................................... 8

Buttons, speakers, and fingerprint reader (select models only) ........................................... 9

Keys ................................................................................................................................... 10

Front ................................................................................................................................................... 11

Left ..................................................................................................................................................... 12

Right ................................................................................................................................................... 13

3 Illustrated parts catalog ............................................................................................................................... 14

Service tag ......................................................................................................................................... 14

Computer major components ............................................................................................................. 15

Display components ........................................................................................................................... 18

Plastics Kit .......................................................................................................................................... 18

Mass storage devices ......................................................................................................................... 19

Miscellaneous parts ............................................................................................................................ 20

Sequential part number listing ............................................................................................................ 21

4 Removal and replacement procedures ....................................................................................................... 25

Preliminary replacement requirements ............................................................................................... 25

Tools required .................................................................................................................... 25

Service considerations ....................................................................................................... 25

Plastic parts ....................................................................................................... 25

Cables and connectors ..................................................................................... 26

Drive handling ................................................................................................... 26

Grounding guidelines ......................................................................................................... 27

Electrostatic discharge damage ........................................................................ 27

v

Packaging and transporting guidelines ............................................. 28

Workstation guidelines ..................................................................... 28

Equipment guidelines ....................................................................... 29

Component replacement procedures ................................................................................................. 30

Service tag ......................................................................................................................... 30

Battery ............................................................................................................................... 31

Using the optional security screw ...................................................................................... 32

Bottom door ....................................................................................................................... 33

SIM .................................................................................................................................... 34

Optical drive ....................................................................................................................... 35

Hard drive .......................................................................................................................... 37

Memory modules ............................................................................................................... 39

WWAN module .................................................................................................................. 41

WLAN/Bluetooth combo card ............................................................................................ 43

Keyboard ........................................................................................................................... 45

Top cover ........................................................................................................................... 47

Fingerprint reader board .................................................................................................... 52

Audio board ....................................................................................................................... 54

Function board/Power button board .................................................................................. 56

RTC battery ....................................................................................................................... 58

Speaker assembly ............................................................................................................. 59

Latch assembly .................................................................................................................. 60

System board ..................................................................................................................... 61

Heat sink ............................................................................................................................ 63

Processor ........................................................................................................................... 66

Display assembly ............................................................................................................... 69

Power connector ................................................................................................................ 77

5 Computer Setup (BIOS) and Advanced System Diagnostics ................................................................... 79

Using Computer Setup ....................................................................................................................... 79

Starting Computer Setup ................................................................................................... 79

Navigating and selecting in Computer Setup ..................................................................... 79

Restoring factory settings in Computer Setup ................................................................... 80

Updating the BIOS ............................................................................................................. 81

Downloading SoftPaqs to update the BIOS ...................................................... 81

BIOS management using system diagnostics ................................................... 81

Using f10 setup to update the BIOS .................................................................. 81

Determining the BIOS version ........................................................................... 82

Downloading a BIOS update ............................................................................. 83

BIOS Setup Menu .............................................................................................................. 83

Main menu ........................................................................................................ 84

vi

Security menu ................................................................................................... 84

Diagnostics menu .............................................................................................. 84

Using Advanced System Diagnostics ................................................................................................. 84

6 Specifications ................................................................................................................................................ 86

Computer specifications ..................................................................................................................... 86

33.8-cm (13.3-in), HD display specifications ...................................................................................... 87

Hard drive specifications .................................................................................................................... 88

DVD±RW and CD-RW SuperMulti DL Combo Drive specifications ................................................... 89

Blu-ray ROM DVD±RW SuperMulti DL Drive ..................................................................................... 90

Specification information in Device Manager ..................................................................................... 91

7 Backup and recovery .................................................................................................................................... 92

Creating recovery media with HP Recovery Disc Creator .................................................................. 93

Creating recovery media .................................................................................................... 93

Backing up your information ............................................................................................................... 94

Performing a system recovery ............................................................................................................ 95

Using the Windows recovery tools ..................................................................................... 95

Using f11 recovery tools .................................................................................................... 96

Using a Windows 7 operating system DVD (purchased separately) ................................. 96

8 Power cord set requirements ...................................................................................................................... 98

Requirements for all countries and regions ........................................................................................ 98

Requirements for specific countries and regions ............................................................................... 99

9 Recycling ..................................................................................................................................................... 101

Battery .............................................................................................................................................. 101

Display .............................................................................................................................................. 101

Index ................................................................................................................................................................. 107

vii

viii

1 Product description

Category Description

Product Name HP ProBook 4340s Notebook PC

HP ProBook 4341s Notebook PC

Processors Intel® Core™ i7 processor, Quad Core (6-GB L3 cache)

3612QM, 2.10-GHz processor

Intel Core i5 processors, Dual Core (3-MB L3 cache)

3360M, 2.80-GHz processor

3320M, 2.60-GHz processor

Intel Core i3 processors (3-MB L3 cache)

3110M, 2.40-GHz processor

2450M, 2.50-GHz processor

2370M, 2.40-GHz processor

2350M, 2.30-GHz processor

Intel Pentium processor, Dual Core (2-MB L3 cache)

B980, 2.40-GHz processor

B970, 2.30-GHz processor

Intel Celeron processor (2-MB L3 cache)

B840, 1.90-GHz processor

Chipset Mobile Intel HM76 chipset

Graphics Intel HD Graphics (UMA)

AMD Radeon™ HD 7570M, 1-GB (discrete)

Panel All display assemblies include 2 wireless local area network (WLAN) antennas

33.8-cm (13.3-inch) HD, 1366x768, includes camera

Memory Two customer-accessible/upgradeable memory module slots supporting up to 8 GB

of RAM

Supports dual-channel memory

PC3-10600, 1333-MHz, DDR3

1

Category Description

Supports the following configurations:

● 8192 (4096 × 2; dual channel)

6144 (4096 + 2048; dual channel)

●

4096 (2048 × 2; dual channel)

●

● 4096 (4096 × 1)

2048 (2048 × 1)

●

Hard drives Supports 7-mm, 6.35-cm (2.50-in) SATA hard drives with HP 3D DriveGuard

Customer-accessible

Supports the following drives:

● 500-GB, 5400-rpm

● 320-GB, 7200-rpm

● 320-GB, 5400-rpm

Fixed optical drives Supports the following 12.7-mm SATA optical drives:

DVD-ROM

●

DVD+/-RW SuperMulti DL

●

● Blu-ray ROM DVD+/-RW SuperMulti DL

Supports no optical drive option

Audio/Visual Integrated dual-array microphone (webcam models only)

Integrated mono (non-webcam models)

Stereo speakers (2)

Integrated webcam (720p HD)

Headphone and microphone jacks

Ethernet Realtek RTL8151FH-CG 10/100/1000

S3/S4/S5 wake on LAN (AC mode only)

Wireless Integrated WLAN options by way of wireless module:

Two WLAN antennas built into display assembly

Supports “no WLAN/No BT” option

Supports the following WLAN formats:

Ralink 802.11 b/g/n 1×1

●

Atheros 802.11 b/g/n 1×1

●

● Atheros 802.11 b/g/n + BT Combo

2 Chapter 1 Product description

Broadcom 802.11 b/g/n + BT Combo

●

Intel 802.11 a/b/g/n 2×2 + BT Combo

●

● Intel 802.11 b/g/n + BT Combo

Category Description

Integrated WWAN options by way of wireless module:

Two WWAN antennas built into display assembly (world-wide 5 band, configured

with panels)

Subscriber identity module (SIM) security

Supports “no WWAN” option

Supports the following WWAN modules:

● Sierra MC8355 (Gobi 3000) HSPA/CDMA with GPS

Ericsson 5321 HSPA+ with GPS

●

Integrated personal area network (PAN) options by way of WLAN/Bluetooth®

Bluetooth 4.0 only supported by combo card

External media card 6-in-1 Digital Media Reader Slot

Ports Audio-in (stereo microphone)

Audio-out (stereo headphone)

RJ-45 (Ethernet, includes link and activity lights)

USB 3.0 (3)

USB 3.0 (1)

VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75-GHz (hot plug/

HDMI

Multi-pin AC port

Keyboard/pointing devices Full-sized keyboard

Touchpad includes: supports 2-way scroll with legend, taps enabled by default, 2-

Power requirements Smart AC adapter with localized cable plug support (3-wire plug with ground pin):

90-W

combo card:

unplug with auto-detect)

finger scrolling and zoom enabled by default

65-W

6-cell, 51-Wh Li-ion battery (In-line cavity)

Security Integrated fingerprint reader

Intel AT support

Support Kensington security lock

Support no fingerprint reader option

Operating system Preinstalled:

Windows 7 Professional 32 with Microsoft Basics (Japan only)

Windows 7 Professional 64 with Microsoft Basics

Windows 7 Home Premium 64 with Microsoft Basics

3

Category Description

Novell™: SuSE Linux™ – SLED 11, 64-bit, SP2 (not available with WWAN)

FreeDOS

Preinstalled with Microsoft Office:

Windows 7 Professional 64 with Microsoft Office 2010 Starter (not for Japan)

Windows 7 Professional 64 with Microsoft Office 2010 Starter - PPP (EDGI)

Windows 7 Professional 64 with Microsoft Office 2010 Starter - MSNA (not for

Windows 7 Professional 64 with Microsoft Office 2010 Personal (Japan only)

Windows 7 Professional 64 with Microsoft Office 2010 Home & Business (Japan

Windows 7 Professional 64 with Microsoft Office 2010 Professional (Japan only)

Windows 7 Professional 32 with Microsoft Office 2010 Personal (Japan only)

Windows 7 Professional 32 with Microsoft Office 2010 Home & Business (Japan

Windows 7 Professional 32 with Microsoft Office 2010 Professional (Japan only)

Windows 7 Home Premium 64 with Microsoft Office 2010 Starter - PPP (EDGI)

Windows 7 Home Premium 64 with Microsoft Office 2010 Starter (not for Japan)

Windows 7 Home Premium 64 with Microsoft Office 2010 Personal (Japan only)

Windows 7 Home Premium 64 with Microsoft Office 2010 Home & Business (Japan

Windows 7 Home Premium 64 with Microsoft Office 2010 Professional (Japan only)

Windows 7 Home Basic 64 with Microsoft Office 2010 Starter - PPP (EDGI)

Windows 7 Home Basic 64 with Microsoft Office 2010 Starter (not for Japan)

Japan)

only)

only)

only)

Windows 7 Home Basic 64 with Microsoft Office 2010 Professional (Japan only)

Restore Media:

Windows 7 Professional 64

Windows 7 Professional 32

Windows 7 Home Premium 64

Windows 7 Home Basic 64

DRDVD Windows 7

Web-only support:

Windows 7 Home Basic 32

Windows 7 Home Premium 32

Windows 7 Professional 32

Windows XP Professional (discrete driver not supported)

Certified:

4 Chapter 1 Product description

Category Description

Microsoft WHQL

Serviceability End-user replaceable parts:

AC adapter

Battery (system)

Hard drive

Memory module

Optical drive

WLAN module

WWAN module, SIM

Keyboard

5

2 External component identification

Display

Component Description

(1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless

(2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless

(3) Internal microphone(s) (1 or 2 depending on

model)

(4) Webcam light (select models only) On: The webcam is in use.

(5) Webcam (select models only) Records video and captures still photographs.

6 Chapter 2 External component identification

wide-area networks (WWAN).

local area networks (WLAN).

Record sound.

To use the webcam, select Start > All Programs > Music,

Photos and Videos>WebCam Companion.

Component Description

(6) Internal display switch Turns off the display or initiates Sleep if the display is closed

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety,
and Environmental Notices that applies to your country or region. These notices are located in Help and Support.

Top

TouchPad

while the power is on.

NOTE: The display switch is not visible from the outside of the

computer.

Component Description

(1) TouchPad on/off button Turns the TouchPad on and off.

(2) TouchPad zone Moves the pointer and selects or activates items on the

(3) Left TouchPad button Functions like the left button on an external mouse.

(4) Right TouchPad button Functions like the right button on an external mouse.

screen.

Top 7

Lights

Component Description

(1)

(2) Caps lock light On: Caps lock is on.

(3)

(4)

(5) TouchPad light

Power light

Web browser light

Wireless light

On: The computer is on.

●

● Blinking: The computer is in the Sleep state.

● Off: The computer is off or in Hibernation.

On: The computer is on.

●

● Off: The computer is off, in Suspend mode, or in

Hibernation.

White: An integrated wireless device, such as a

●

wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.

Amber: All wireless devices are off.

●

Amber: The TouchPad is off.

●

● Off: The TouchPad is on.

8 Chapter 2 External component identification

Buttons, speakers, and fingerprint reader (select models only)

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1)

(2) Speakers (2) Produce sound.

Power button

When the computer is off, press the button to turn on

●

the computer.

● When the computer is on, press the button briefly to

initiate Sleep.

● When the computer is in the Sleep state, press the

button briefly to exit Sleep.

When the computer is in Hibernation, press the button

●

briefly to exit Hibernation.

If the computer has stopped responding and Microsoft®
Windows® shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn off
the computer.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

To learn more about your power settings:

Select Start > Control Panel > System and

●

Security > Power Options.

● Refer to the HP Notebook Reference Guide.

Top 9

Component Description

Keys

(3)

(4)

(5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a

Web browser button Opens the default Web browser.

Wireless button Turns the wireless feature on or off but does not establish a

wireless connection.

password logon.

Component Description

(1) esc key Displays system information when pressed in combination

(2) fn key Executes frequently used system functions when pressed in

(3)

(4) Function keys Execute frequently used system functions when pressed in

(5) Embedded numeric keypad keys When the keypad is turned on, it can be used like an

Windows logo key Displays the Windows Start menu.

with the fn key.

combination with a function key, the num lk key, the esc
key, or other keys.

combination with the fn key.

external numeric keypad.

Each key on the keypad performs the function indicated by
the icon in the upper-right corner of the key.

10 Chapter 2 External component identification

Component Description

Front

(6)

(7) num lk key Turns the embedded numeric keypad on and off when

Component Description

(1)

Windows applications key Displays a shortcut menu for items beneath the cursor.

pressed in combination with the fn key.

Drive light

White: The hard drive is being accessed.

●

● Amber: HP 3D DriveGuard has temporarily parked the

hard drive.

NOTE: For information on HP 3D DriveGuard, refer

to the HP Notebook Reference Guide.

(2) Media Card Reader Supports the following digital card formats:

● Memory Stick PRO

Memory Stick PRO Duo (needs an adapter)

●

MultiMediaCard (MMC)

●

MultiMediaCardplus (MMC+)

●

Secure Digital (SD) Card

●

Secure Digital High Capacity (SDHC) Card

●

Secure Digital Extra Capacity (SDXC) Card

●

(3)

(4)

Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the

Regulatory, Safety, and Environmental Notices

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

Audio-in (microphone) jack Connects an optional computer headset microphone, stereo

array microphone, or monaural microphone.

Front 11

Left

Component Description

(1)

(2) Vent Enables airflow to cool internal components.

(3)

(4)

(5)

(6)

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being
mishandled or stolen.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

External monitor port Connects an external VGA monitor or projector.

RJ-45 (network) jack Connects a network cable.

HDMI port Connects an optional video or audio device, such as a

high-definition television, or any compatible digital or audio
device.

USB 3.0 ports (2) Connect optional USB devices. For more information about

USB devices, see the HP Notebook Reference Guide.

12 Chapter 2 External component identification

Right

Component Description

(1)

(2)

(3) Optical drive (select models only) Reads an optical disc.

(4) Optical drive light (select models only)

(5) Optical drive eject button (select models

(6) Power connector Connects an AC adapter.

(7)

USB 3.0 port Connects an optional USB device. For more information

about USB devices, see the HP Notebook Reference
Guide.

USB 2.0 port Connects an optional USB device. For more information

only)

AC adapter/battery light ● White: The computer is connected to external power

about USB devices, see the HP Notebook Reference
Guide.

NOTE: On select models, the optical drive also writes to

an optical disc.

On: The optical drive is being accessed.

●

● Off: The optical drive is idle.

Releases the optical drive disc tray.

and the battery is charged from 90 to 99 percent.

Amber: The computer is connected to external power

●

and the battery is charged from 0 to 90 percent.

Blinking amber: A battery that is the only available

●

power source has reached a low battery level. When
the battery reaches a critical battery level, the battery
light begins blinking rapidly.

Off: The battery is fully charged.

●

Right 13

3 Illustrated parts catalog

Service tag

When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.

Product name (1). This is the product name affixed to the front of the computer.

●

Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product.

●

Part number/Product number (p/n) (3). This number provides specific information about the

●

product's hardware components. The part number helps a service technician to determine what
components and parts are needed.

Warranty period (4). This number describes the duration (in years) of the warranty period for the

●

computer.

Model description (select models only) (5). This is the alphanumeric identifier used to locate

●

documents, drivers, and support for the computer.

14 Chapter 3 Illustrated parts catalog

Computer major components

Computer major components 15

Item Description Spare part number

(1) Display panel, 33.8-cm (13.3-inch) HD, anti-glare 684251-001

(2) Keyboard (includes cable)

NOTE: For a detailed list of available keyboards, see

on page 21.

(3) Top cover (includes touchpad)

For use in models with a fingerprint reader 684243-001

For use in models without a fingerprint reader 684244-001

(4) Audio board (includes cable) 684245-001

(5) RTC battery 684248-001

(6) Function board/Power button board (includes cables) 684240-001

(7) Fingerprint reader assembly (includes cable and bracket) 683862-001

(8) System board (includes replacement thermal material)

For use in models with discrete graphics 683855-001

For use in models with UMA graphics 683856-001

For use in Japan in models with UMA graphics 696335-001

(9) Speaker assembly 684242-001

(10) Power connector cable (includes bracket and screws) 683859-001

(11) Battery, Li-ion, 6-cell, 51 WHr, 2.55 Ah 669831-001

Sequential part number listing

684252-xxx

(12) Base enclosure 683857-001

(13) Hard drive

500-GB, 5400-rpm 683802-001

320-GB, 7200-rpm 634862-001

320-GB, 5400-rpm 645193-001

128-GB solid-state drive 684253-001

(14) WWAN modules

Ericsson F5321 HSPA+ with GPS 668969-001

Sierra MC8355 (Gobi3000) HSPA/CDMA 634400-001

(15) Optical drive (includes bracket, bezel, and screws)

DVD±RW Double-Layer Drive 684249-001

Blu-ray ROM DVD±RW SuperMulti DL Drive 684250-001

(16) WLAN module

Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001

Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001

Intel Centrino Wireless-N 2230 670290-001

16 Chapter 3 Illustrated parts catalog

Item Description Spare part number

Intel Centrino Advanced-N 6235 670292-001

Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC 670691-001

Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001

(17) Latch Kit (includes knob, spring, and left and right latches) 686319-001

Heat sink (includes replacement thermal material)

(18) For use in models with discrete graphics 683860-001

For use in models with UMA graphics 683861-001

(19) Memory modules

4-GB (PC3-12800, 1600-MHz, DDR3) 641369-001

2-GB (PC3-12800, 1600-MHz, DDR3) 652972-001

(20) Processor (includes replacement thermal material)

Intel Core i7 processor, quad core

3612QM, 2.1-GHz processor with 6-MB L3 cache 680647-001

Intel Core i5 processors, dual core

3360M, 2.8-GHz processor with 3-MB L3 cache 681953-001

3320M, 2.6-GHz processor with 3-MB L3 cache 681952-001

2450M, 2.5-GHz processor with 3-MB L3 cache 676359-001

Intel Core i3 processors, dual core

3110M, 2.3-GHz processor with 3-MB L3 cache 682417-001

2370M, 2.4-GHz processor with 3-MB L3 cache 677152-001

2350M, 2.3-GHz processor with 3-MB L3 cache 653340-001

Intel Pentium processor, dual core

B980, 2.4-GHz, with 2-MB L3 cache 692428-001

B970, 2.3-GHz, with 2-MB L3 cache 676785-001

Intel Celeron processor

B840, 1.9-GHz, with 2-MB L3 cache 664663-001

(21) Bottom door 691116-001

Computer major components 17

Display components

Item Description Spare part number

(1) Display bezel (includes screw covers) 683858-001

(2) Webcam module 683508-001

Display Hinge Kit 684239-001

(3) Display hinge covers (left and right)

(4) Display hinges (left and right)

Screw covers (not illustrated)

Plastics Kit

Item Description Spare part number

Plastics Kit 684241-001

(1) Optical drive protective insert

(2) Secure Digital card protective insert

18 Chapter 3 Illustrated parts catalog

Mass storage devices

Description Spare part number

(1) Hard drives

500-GB, 5400-rpm 683802-001

320-GB, 7200-rpm 634862-001

320-GB, 5400-rpm 645193-001

128-GB solid-state drive 684253-001

Hard Drive Hardware Kit (includes hard drive bracket and screws) 684238-001

(2) Optical drives (include bezel, bracket, and screws)

DVD±RW Double-Layer Drive 684249-001

Blu-ray ROM DVD±RW SuperMulti DL Drive 684250-001

Mass storage devices 19

Miscellaneous parts

Description Spare part number

Notebook combination lock 591699-001

Cases

Basic carrying case 455084-001

Professional slim, top load case 592923-001

Nylon case 612757-001

Mice

Mouse, optical 390632-001

Mouse, optical, travel 434594-001

AC adapters

65-W AC adapter 693711-001

65-W AC adapter for use in India and the People's Republic of China 693710-001

90-W AC adapter 693712-001

90-W AC adapter for use in India and the People's Republic of China 693713-001

Power cords:

For use in Australia 490371-011

For use in the People's Republic of China 490371-AA1

For use in Europe, the Middle East, and Africa 490371-021

For use in India 490371-D61

For use in Israel 490371-BB1

For use in Japan 490371-291

For use in South Africa 490371-AR1

For use in South Korea 490371-AD1

For use in Switzerland 490371-111

For use in Taiwan 490371-AB1

For use in Thailand 490371-201

For use in the United Kingdom 490371-031

For use in the United States 490371-001

Rubber Kit (includes bezel screw covers and base enclosure screw plugs) 684246-001

Screw Kit 684247-001

20 Chapter 3 Illustrated parts catalog

Sequential part number listing

CSR flag designations:

A = Mandatory

B = Optional

C = Service technician recommended

N = Non-user replaceable

Spare part
number

390632-001 A Mouse, optical

434594-001 A Mouse, optical, travel

455084-001 A Basic carrying case

490371-001 A Power cord for use in North America

490371-011 A Power for cord use in Australia

490371-021 A Power for cord use in Europe, the Middle East, and Africa

490371-031 A Power cord for use in the United Kingdom

490371-111 A Power for cord use in Switzerland

490371-201 A Power cord for use in Thailand

490371-291 A Power for cord use in Japan

490371-AA1 A Power for cord use in the People's Republic of China

490371-AB1 A Power for cord use in Taiwan

490371-AD1 A Power for cord use in South Korea

490371-AR1 A Power for cord use in South Africa

490371-BB1 A Power cord for use in Israel

CSR
flag

Description

490371-D61 A Power cord for use in India

591699-001 A Notebook combination lock

592923-001 A Professional slim, top load case

612757-001 A Nylon case

634400-001 A Sierra MC8355 (Gobi3000) HSPA/CDMA

634862-001 A 320-GB, 7200-rpm hard drive, 7 mm

641369-001 A 4-GB memory module (PC3-12800, 1600-MHz, DDR3)

645193-001 A 320-GB, 5400-rpm hard drive, 7 mm

652972-001 A 2-GB memory module (PC3-12800, 1600-MHz, DDR3)

653340-001 N Intel Core i3 processor, 2350M, 2.3-GHz processor, 3-MB L3 cache (includes thermal material)

655795-001 A Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter

Sequential part number listing 21

Spare part
number

657325-001 A Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter

664663-001 N Intel Celeron B840 processor, 1.9-GHz processor, 3-MB L3 cache (includes thermal material)

668969-001 A Ericsson F5321 HSPA+ with GPS

669831-001 A 6-cell, 51 WHr, 2.55 Ah Li-ion battery

670290-001 A Intel Centrino Wireless-N 2230 WLAN card

670292-001 A Intel Centrino Advanced-N 6235 WLAN card

670691-001 A Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC

675794-001 A Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter

676359-001 N Intel Core i5 processor, 2450M, 2.5-GHz, 3-MB L3 cache (includes thermal material)

676785-001 N Intel Pentium processor, B970, 2.3-GHz, 2-MB L3 cache (includes thermal material)

677152-001 N Intel Core i3 processor, 2370M, 2.4-GHz, 3-MB L3 cache (includes thermal material)

680647-001 N Intel Core i7 processor, 3612QM, 2.1-GHz, 6-MB L3 cache (include thermal material)

681952-001 N Intel Core i5 processor, 3320M, 2.6-GHz, 3-MB L3 cache (include thermal material)

681953-001 N Intel Core i5 processor, 3360M, 2.8-GHz, 3-MB L3 cache (include thermal material)

682417-001 N Intel Core i3 processor, 3110M, 2.3-GHz, 3-MB L3 cache (include thermal material)

CSR
flag

Description

683508-001 N Webcam module

683802-001 A 500-GB, 5400-rpm hard drive, 7 mm

683855-001 N System board for use in models with discrete graphics (includes replacement thermal material)

683856-001 N System board for use in models with UMA graphics (includes replacement thermal material)

683857-001 N Base enclosure

683858-001 N Display bezel (includes screw covers)

683859-001 N Power connector cable (includes bracket and screws)

683860-001 N Heat sink for use in models with discrete graphics (includes replacement thermal material)

683861-001 N Heat sink for use in models with UMA graphics (includes replacement thermal material)

683862-001 N Fingerprint reader assembly (includes cable)

684238-001 N Hard Drive Hardware Kit (includes hard drive bracket and screws)

684239-001 N Display Hinge Kit (includes left and right display hinges, left and right display hinge covers, bezel

screw covers, and screws)

684240-001 N Function board/Power button board (includes cable)

684241-001 N Plastics Kit (includes optical drive protective insert and Secure Digital card protective insert)

684242-001 N Speaker assembly

684243-001 N Top cover for use in models with a fingerprint reader (includes touchpad)

684244-001 N Top cover for use in models without a fingerprint reader (includes touchpad)

684245-001 N Audio board (includes cable)

22 Chapter 3 Illustrated parts catalog

Spare part
number

684246-001 N Rubber Kit (includes bezel screw covers and base enclosure screw plugs)

684247-001 N Screw Kit

684248-001 N RTC battery

684249-001 A DVD±RW Double-Layer Drive (includes bezel, bracket, and screws)

684250-001 A Blu-ray ROM DVD±RW SuperMulti DL Drive (includes bezel, bracket, and screws)

684251-001 N Display panel, 33.8-cm (13.3-inch), anti-glare

684252-001 A Keyboard for use in the United States

684252-031 A Keyboard for use in the United Kingdom

684252-041 A Keyboard for use in Germany

684252-051 A Keyboard for use in France

684252-061 A Keyboard for use in Italy

684252-071 A Keyboard for use in Spain

684252-131 A Keyboard for use inPortugal

684252-141 A Keyboard for use in Turkey

684252-151 A Keyboard for use in Greece

CSR
flag

Description

684252-171 A Keyboard for use in Saudi Arabia

684252-211 A Keyboard for use in Hungary

684252-251 A Keyboard for use in Russia

684252-261 A Keyboard for use in Bulgaria

684252-271 A Keyboard for use in Romania

684252-281 A Keyboard for use in Thailand

684252-291 A Keyboard for use in Japan

684252-A41 A Keyboard for use in Belgium

684252-AB1 A Keyboard for use in Taiwan

684252-AD1 A Keyboard for use in South Korea

684252-B31 A Keyboard for use in the Netherlands and Europe

684252-BA1 A Keyboard for use in Slovakia

684252-BB1 A Keyboard for use in Israel

684252-BG1 A Keyboard for use in Switzerland

684252-D61 A Keyboard for use in India

684252-DD1 A Keyboard for use in Iceland

684252-DH1 A Keyboard for use in the Netherlands

684252-FL1 A Keyboard for use in the Czech Republic and Slovakia

684252-FP1 A Keyboard for use in Africa

Sequential part number listing 23

Spare part
number

684253-001 A 128-GB solid-state drive

686319-001 N Latch Kit (includes knob, spring, and left and right latches)

691116-001 A Bottom door

692428-001 N Intel Pentium processor, B980, 2.4-GHz, 2-MB L3 cache (includes thermal material)

693710-001 A 65-W AC adapter for use in India and the People's Republic of China

693711-001 A 65-W AC adapter

693712-001 A 90-W AC adapter

693713-001 A 90-W AC adapter for use in India and the People's Republic of China

696335-001 N System board for use in Japan in models with UMA graphics

CSR
flag

Description

24 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

● Flat-bladed screwdriver

● Phillips P0 and P1 screwdrivers

Torx T8 screwdriver

●

Service considerations

The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.

Use care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.

Preliminary replacement requirements 25

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to
unseat or seat the cables during removal and insertion. Handle cables by the connector whenever
possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in
such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex
cables with extreme care; these cables tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

26 Chapter 4 Removal and replacement procedures

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, and then degrade in the internal layers,
reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal

components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Use nonmagnetic tools.

Before touching an electronic component, discharge static electricity by using the guidelines
described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Preliminary replacement requirements 27

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

Protect ESD-sensitive parts and assemblies with conductive or approved containers or

●

packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive

●

foam.

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that

●

mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

Use a wrist strap connected to a properly grounded work surface and use properly grounded

●

tools and equipment.

● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe

●

materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and

Styrofoam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle

these items only at static-free workstations.

Avoid contact with pins, leads, or circuitry.

●

● Turn off power and input signals before inserting or removing connectors or test equipment.

28 Chapter 4 Removal and replacement procedures

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible

straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper
ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug
connectors, use alligator clips to connect a wrist strap.

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)

●

can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive strips
must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

● Conductive tabletop workstations with ground cords of one megohm resistance

● Static-dissipative tables or floor mats with hard ties to the ground

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

● Metal tote boxes

● Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Preliminary replacement requirements 29

Component replacement procedures

This chapter provides removal and replacement procedures.

There are as many as 95 screws and screw locks, in 15 different sizes, that must be removed,
replaced, or loosened when servicing the computer. Make special note of each screw and screw lock
size and location during removal and replacement.

Service tag

When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.

Product name (1). This is the product name affixed to the front of the computer.

●

Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product.

●

Part number/Product number (p/n) (3). This number provides specific information about the

●

product's hardware components. The part number helps a service technician to determine what
components and parts are needed.

Warranty period (4). This number describes the duration (in years) of the warranty period for the

●

computer.

Model description (select models only) (5). This is the alphanumeric identifier used to locate

●

documents, drivers, and support for the computer.

30 Chapter 4 Removal and replacement procedures

Battery

Description Spare part number

6-cell, 51 WHr, 2.55 Ah Li-ion battery 669831-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

and then unplugging the AC adapter from the computer.

Remove the battery:

1. Position the computer upside-down on a flat surface.

2. Slide the battery release latches (1) to release the battery.

NOTE: You can slide the battery release latches simultaneously or one at a time.

3. Tilt the battery upward (2) to remove it from the battery bay (3).

Install the battery by inserting it into the battery bay until you hear a click.

Component replacement procedures 31

Using the optional security screw

Use the optional security screw to lock the service door to the bottom of the computer. When not in
use the security screw can be stored inside the battery bay.

Remove the battery:

To use the security screw:

1. Remove the battery.

2. Remove the security screw from inside the battery bay (1) and insert it (2) to lock the service

door in place.

32 Chapter 4 Removal and replacement procedures

Bottom door

Description Spare part number

Bottom door 691116-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 31).

Remove the bottom door:

1. Position the computer upside-down on a flat surface, with the battery bay toward you.

2. With the battery bay toward you, remove the security screw (1) (if the security screw is being

used). For additional information about the security screw, see

Using the optional security screw

on page 32.

3. Slide the service door release latches (2) to release the service door.

NOTE: You can slide the service door release latches simultaneously or you can slide them

one at a time.

4. Slide the service door towards the front of the computer (3) and then lift it (4) away from the

computer.

Reverse the removal procedures to install the bottom door.

Component replacement procedures 33

SIM

NOTE: This section applies only to computer models with WWAN capability.

NOTE: The SIM is provided by the end-user as a security measure for the WWAN module. The SIM

should be removed, placed into a static-dissipative container, and then replaced when the computer
is reassembled.

Before removing the SIM, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the bottom door (see

Remove the SIM:

1. Unlock the SIM holder (1).

2. Rotate the SIM holder upright (2).

3. Remove the SIM (3) from the SIM holder.

Battery on page 31).

Bottom door on page 33).

Reverse this procedure to install the SIM.

34 Chapter 4 Removal and replacement procedures

Optical drive

NOTE: All optical drive spare part kits include an optical drive bezel, bracket, and screws.

Description Spare part number

DVD±RW Double-Layer Drive 684249-001

Blu-ray ROM DVD±RW SuperMulti DL Drive 684250-001

Before removing the optical drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the bottom door (see

Battery on page 31).

Bottom door on page 33).

Remove the optical drive:

1. Position the computer upside-down with the right side toward you.

2. Remove the Phillips PM2.5×6.0 screw (1) that secures the optical drive to the computer.

3. Push the optical drive tab (2) to release the optical drive from the computer.

Component replacement procedures 35

4. Remove the optical drive (3) from the computer.

Reverse this procedure to install an optical drive.

36 Chapter 4 Removal and replacement procedures

Hard drive

NOTE: All hard drive spare part kits include a hard drive bracket and screws.

Description Spare part number

500-GB, 5400-rpm hard drive, 7 mm 683802-001

320-GB, 7200-rpm hard drive, 7 mm 634862-001

320-GB, 5400-rpm hard drive, 7 mm 645193-001

128-GB solid-state drive 684253-001

Hard Drive Hardware Kit (includes hard drive bracket and screws) 684238-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

the computer on, and then shut it down through the operating system.

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the bottom door (see

Battery on page 31).

Bottom door on page 33).

NOTE: Instructions for removing the hard drive are imprinted on the service door.

Remove the hard drive:

1. Position the computer upside-down, with the battery bay toward you.

2. Remove the four Phillips PM2.5×2.5 screws (1) that secure the hard drive to the computer.

Component replacement procedures 37

3. Pull the Mylar tab on the hard drive (2) toward the side of the computer to disengage the hard

drive from the connector, and then lift the hard drive out of the hard drive bay.

4. If it is necessary to replace the hard drive cover, lift the Mylar tab to unlock it.

5. Remove the four Phillips PM3.0×3.0 hard drive cover screws (1) that secure the cover to the

hard drive.

38 Chapter 4 Removal and replacement procedures

6. Lift the top of the Mylar cover (2) from the drive, and then remove the cover from the hard drive

(3).

Reverse this procedure to reassemble and install the hard drive.

Memory modules

NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the

computer.

Description Spare part number

2-GB (PC3-12800, 1600-MHz, DDR3) 652972-001

4-GB (PC3-12800, 1600-MHz, DDR3) 641369-001

Before removing the memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the bottom door (see

Battery on page 31).

Bottom door on page 33).

Remove the memory module:

1. Position the computer upside-down with the battery bay toward you.

2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory

module. (The edge of the module opposite the slot rises away from the computer.)

Component replacement procedures 39

3. Remove the memory module (2) by pulling the module away from the slot at an angle.

NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the

memory module slot.

NOTE: The computer uses two memory sockets. The top socket houses the expansion

memory module and the bottom socket houses the primary memory module. The removal
procedure is the same for both memory sockets.

Reverse this procedure to install a memory module.

40 Chapter 4 Removal and replacement procedures

WWAN module

CAUTION: The WWAN module and the WLAN module are not interchangeable.

Description Spare part number

Ericsson F5321 HSPA+ with GPS 668969-001

Sierra MC8355 (Gobi3000) HSPA/CDMA 634400-001

Before removing the WWAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the bottom door (see

Battery on page 31).

Bottom door on page 33).

Remove the WWAN module:

1. Position the computer upside-down.

2. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.

NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The

blue WWAN antenna cable is connected to the WWAN module “Aux” terminal.

3. Remove the two Phillips PM2.5×3.0 screws (2) that secure the WWAN module to the computer.

(The edge of the module opposite the slot rises away from the computer.)

Component replacement procedures 41

4. Remove the WWAN module (3) by pulling the module away from the slot at an angle.

NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.

Figure 4-1 Removing the WWAN module

NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the

protective sleeves must be installed on the antenna connectors, as shown in the following
illustration.

Reverse this procedure to install the WWAN module.

42 Chapter 4 Removal and replacement procedures

WLAN/Bluetooth combo card

The computer uses a card that provides both WLAN and Bluetooth functionality.

CAUTION: The WLAN module and the WWAN module are not interchangeable.

Description Spare part number

Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001

Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001

Intel Centrino Wireless-N 2230 670290-001

Intel Centrino Advanced-N 6235 670292-001

Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC 670691-001

Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the bottom door (see

Battery on page 31).

Bottom door on page 33).

Remove the WLAN module:

1. Position the computer upside-down.

2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal

labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal
labeled “2”. If the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN
antenna cable connects to the middle terminal on the WLAN module.

3. Remove the two Phillips PM2.5×3.0 screws (2) that secure the WLAN module to the computer.

(The edge of the module opposite the slot rises away from the computer.)

Component replacement procedures 43

4. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the

protective sleeves must be installed on the antenna connectors, as shown in the following
illustration.

Reverse this procedure to install the WLAN module.

44 Chapter 4 Removal and replacement procedures

Keyboard

NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 21.

Description Spare part number

Keyboard 684252-xx1

Before removing the keyboard, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

the computer on, and then shut it down through the operating system.

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the bottom door (see

Battery on page 31).

Bottom door on page 33).

Remove the keyboard:

1. Position the computer upside-down with the front toward you.

2. Remove the three Phillips PM2.5×6.0 screws that secure the keyboard to the computer.

3. Position the computer right-side up with the front toward you.

4. Open the computer as far as possible.

5. Slide the keyboard downward toward the palm rest (1).

Component replacement procedures 45

6. Lift the top of the keyboard at an angle (2), and then pull the keyboard up to remove it from the

palm rest (3).

NOTE: Only pull the keyboard up enough to release it from the computer and flip it over onto

the palm rest. Under the keyboard, the cable is connected to the system board.

7. Rotate the keyboard until it rests on the palm rest (1), and then disconnect the keyboard cable

by lifting the keyboard connector latch (2), and then disconnecting the keyboard cable from the
system board (3).

8. Remove the keyboard.

Reverse this procedure to install the keyboard.

46 Chapter 4 Removal and replacement procedures

Top cover

NOTE: All top cover spare part kits include a touchpad.

Description Spare part number

Top cover for use in models with a fingerprint reader (includes touchpad) 684243-001

Top cover for use in models without a fingerprint reader (includes touchpad) 684244-001

Before removing the top cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

the computer on, and then shut it down through the operating system.

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 31).

5. Remove the following components:

a. Bottom door (see

b. Hard drive (see

c. Optical drive (see

d. Keyboard (see

Bottom door on page 33).

Hard drive on page 37)

Optical drive on page 35)

Keyboard on page 45)

Remove the top cover:

1. Position the computer upside-down with the front toward you.

Component replacement procedures 47

2. Remove the following covers and screws that secure the top cover to the computer:

(1) 4 rubber screw covers

(2) 11 Torx T8M2.5×6.0 screws

48 Chapter 4 Removal and replacement procedures

3. Remove the following screws that secure the top cover to the computer:

(1) 3 Phillips PM2.0×2.0 screws from the battery bay

(2) 3 Phillips PM2.0×2.0 screws from the optical drive bay

4. Position the computer upright with the front toward you.

Component replacement procedures 49

5. Disconnect the following cables from the system board:

(1) Power button/function board cable

(2) Audio board cable

(3) Fingerprint reader board cable

6. Remove the Torx T8M2.5×6.0 screw that secures the top cover to the computer.

50 Chapter 4 Removal and replacement procedures

7. Pry up on the top of the top cover (1) to disengage it from the computer, and then remove the

top cover from the computer (2).

Reverse this procedure to install the top cover.

Component replacement procedures 51

Fingerprint reader board

NOTE: All fingerprint reader assembly spare part kits include cable, bracket, and screws)

Description Spare part number

Fingerprint reader board (includes cable, bracket, and screws)) 683862-001

Before removing the fingerprint reader board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 31).

5. Remove the following components:

a. Bottom door (see

b. Keyboard (see

c. Top cover (see

Bottom door on page 33).

Keyboard on page 45)

Top cover on page 47)

Remove the fingerprint reader board:

1. Position the top cover upside-down.

2. Remove the Phillips PM2.0×3.0 screw (1) that secures the fingerprint reader board bracket to

the top cover.

3. Slide the bracket toward the edge of the top cover (2), and then lift it off the top cover (3).

52 Chapter 4 Removal and replacement procedures

4. Remove the reader board and cable assembly from the top cover (4).

Reverse this procedure to install the fingerprint reader board.

Component replacement procedures 53

Audio board

Description Spare part number

Audio board (includes cable) 684245-001

Before removing the audio board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 31).

5. Remove the following components:

a. Bottom door (see

b. Keyboard (see

c. Top cover (see

Bottom door on page 33).

Keyboard on page 45)

Top cover on page 47)

Remove the audio board:

1. Position the top cover upside-down.

2. Disconnect the audio board cable (1).

3. Remove the two Phillips PM2.0×3.0 screws (2) that secure the audio board to the top cover.

54 Chapter 4 Removal and replacement procedures

4. Rotate the audio board upward (3) and then remove it from the top cover.

Reverse this procedure to install the audio board.

Component replacement procedures 55

Function board/Power button board

Description Spare part number

Function board/Power button board (includes cable) 684240-001

Before removing the function board and power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 31).

5. Remove the following components:

a. Bottom door (see

b. Keyboard (see

c. Top cover (see

Bottom door on page 33).

Keyboard on page 45)

Top cover on page 47)

Remove the function board/power button board assembly:

1. Position the top cover upside-down.

2. Remove the three Phillips PM2.0×3.0 screws (1) that secure the boards to the top cover.

NOTE: The function board is secured with two screws. The power button board is secured with

one screw.

3. Remove the function board from the top cover (2).

56 Chapter 4 Removal and replacement procedures

4. Remove the power button board from the top cover (3).

Reverse this procedure to install the function board/power button board.

Component replacement procedures 57

RTC battery

Description Spare part number

RTC battery 684248-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 31).

5. Remove the following components:

a. Bottom door (see

b. Keyboard (see

c. Top cover (see

Bottom door on page 33).

Keyboard on page 45)

Top cover on page 47)

Remove the RTC battery:

1. Position the computer upright with the front toward you.

2. Use a screwdriver to loosen the battery from the slot.

3. Lift the battery from the system board.

Reverse this procedure to install the RTC battery.

58 Chapter 4 Removal and replacement procedures

Speaker assembly

Description Spare part number

Speaker assembly 684242-001

Before removing the speaker assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 31).

5. Remove the following components:

a. Bottom door (see

b. Keyboard (see

c. Top cover (see

Bottom door on page 33).

Keyboard on page 45)

Top cover on page 47)

Remove the speaker assembly:

1. Position the computer upright with the front toward you.

2. Disconnect the speaker cable from the system board (1).

3. Remove the four Torx T8M2.5×6.0 screws (2) that secure the speaker assembly to the

computer.

4. Remove the tape (3) that secures the speaker cables to the computer.

Component replacement procedures 59

5. Lift the speakers from the computer (4).

Reverse this procedure to install the speaker assembly.

Latch assembly

NOTE: The Latch Kit includes the latch, knob, and spring.

Description Spare part number

Latch Kit 686319-001

Before removing the latch assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the following components:

a. Bottom door (see

b. Keyboard (see

Battery on page 31).

Bottom door on page 33)

Keyboard on page 45)

c. Top cover (see

d. Speaker assembly (see

Top cover on page 47)

Speaker assembly on page 59)

60 Chapter 4 Removal and replacement procedures

NOTE: The latch assembly includes a small spring. Note the location of the spring.

Remove the latch assembly:

1. Position the computer right-side up, with the front toward you.

2. Detach the spring hook (1) from the tab on the base enclosure (2).

3. Rotate the latch (3) and lift it from the computer.

Reverse this procedure to install the latch assembly.

System board

NOTE: All system board spare part kits include replacement thermal material.

Description Spare part number

System board for use in models with discrete graphics 683855-001

System board for use in models with UMA graphics 683856-001

System board for use in Japan in models with UMA graphics 696335-001

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

and then unplugging the AC adapter from the computer.

Component replacement procedures 61

4. Remove the battery (see Battery on page 31).

5. Remove the following components:

a. Bottom door (see

b. Hard drive (see

c. Optical drive (see

d. Keyboard (see

e. Top cover (see

Bottom door on page 33).

Hard drive on page 37)

Optical drive on page 35)

Keyboard on page 45)

Top cover on page 47)

When replacing the system board, be sure to remove the following components from the defective
system board and install on the replacement system board:

SIM card (see

●

Memory module (see

●

WLAN module (see

●

WWAN module (see

●

SIM on page 34)

Memory modules on page 39)

WLAN/Bluetooth combo card on page 43)

WWAN module on page 41)

Remove the system board:

1. Position the computer upright with the front toward you.

2. Disconnect the display cable (1), speaker cable (2), and the power cable (3) from the system

board.

3. Remove the Phillips PM2.5×6.0 screw (1) that secures the system board to the base enclosure.

62 Chapter 4 Removal and replacement procedures

4. Lift the right side of the system board up at an angle (2), and then lift the system board up and to

the right to remove it (3).

Reverse this procedure to install the system board.

Heat sink

NOTE: The fan and heat sink are combined into one assembly. All fan/heat sink spare part kits

contain replacement thermal material.

Description Spare part number

Heat sink for use in computers with discrete graphics 683860-001

Heat sink for use in computers with UMA graphics 683861-001

Before removing the heat sink, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

4. Remove the battery (see

5. Remove the following components:

the computer on, and then shut it down through the operating system.

and then unplugging the AC adapter from the computer.

Battery on page 31).

a. Bottom door (see

Bottom door on page 33).

b. Hard drive (see

c. Optical drive (see

Hard drive on page 37)

Optical drive on page 35)

d. WLAN module (see

WLAN/Bluetooth combo card on page 43)

Component replacement procedures 63

e. WWAN module (see WWAN module on page 41)

f. Keyboard (see

g. Top cover (see

h. System board (see

Keyboard on page 45)

Top cover on page 47)

System board on page 61)

Remove the heat sink:

1. Position the system board upside-down with the front toward you.

2. To remove the UMA heat sink, skip to step 6.

3. To remove the discrete heat sink, disconnect the fan cable (1) from the system board.

4. Loosen the six captive Phillips screws (2) that secure the heat sink to the system board.

5. Lift the heat sink off the system board (3).

6. To remove the UMA heat sink, disconnect the fan cable (1) from the system board.

7. Loosen the four captive Phillips screws (2) that secure the heat sink to the system board.

64 Chapter 4 Removal and replacement procedures

8. Lift the heat sink off the system board (3).

NOTE: For discrete models, thoroughly clean thermal material from the surfaces of the system

board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. All heat sink
and processor spare part kits include thermal material.

NOTE: For UMA models, thoroughly clean thermal material from the surface of the system board

(1) and heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits

include thermal material.

Component replacement procedures 65

Reverse this procedure to install the heat sink.

NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-in) clearance on the left side of

the computer.

The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is
designed to turn on automatically when high temperature conditions exist. These conditions are
affected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is
displaced through the ventilation grill located on the left side of the computer.

Processor

NOTE: All processor spare part kits include replacement thermal material.

Description Spare part number

Intel Core i7 processor, Quad Core

3612QM, 2.1-GHz processor with 6-MB L3 cache 680647-001

Intel Core i5 processors, Dual Core

3360M, 2.8-GHz processor with 3-MB L3 cache 681953-001

3320M, 2.6-GHz processor with 3-MB L3 cache 681952-001

2450M, 2.5-GHz processor with 3-MB L3 cache 676359-001

Intel Core i3 processors, Dual Core

3110M, 2.3-GHz processor with 3-MB L3 cache 682417-001

2370M, 2.4-GHz processor with 3-MB L3 cache 677152-001

2350M, 2.3-GHz processor with 3-MB L3 cache 653340-001

Intel Pentium processor, Dual Core

B980, 2.4-GHz, with 2-MB L3 cache 692428-001

66 Chapter 4 Removal and replacement procedures

Description Spare part number

B970, 2.3-GHz, with 2-MB L3 cache 676785-001

Intel Celeron processor

B840, 1.9-GHz, with 2-MB L3 cache 664663-001

Before removing the processor, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 31).

5. Remove the following components:

a. Bottom door (see

b. Hard drive (see

c. Optical drive (see

d. WLAN module (see

e. WWAN module (see

f. Keyboard (see

g. Top cover (see

h. System board (see

i. Heat sink (see

Bottom door on page 33)

Hard drive on page 37)

Optical drive on page 35)

WLAN/Bluetooth combo card on page 43)

WWAN module on page 41)

Keyboard on page 45)

Top cover on page 47)

System board on page 61)

Heat sink on page 63)

Remove the processor:

1. Position the system board upside-down.

2. Use a flat-bladed screwdriver to turn the processor locking screw (1) one-half turn

counterclockwise until you hear a click.

Component replacement procedures 67

3. Lift the processor (2) straight up and remove it.

NOTE: The gold triangle (3) on the processor must be aligned with the triangle embossed on

the processor slot when you install the processor.

Reverse this procedure to install the processor.

68 Chapter 4 Removal and replacement procedures

Display assembly

All display assemblies include WLAN antenna transceivers and cables. WWAN models include 2
WWAN antenna transceivers and cables.

Description Spare part number

Display assembly, 33.8-cm (13.3-inch) HD, anti-glare 684251-001

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 31).

5. Remove the following components:

a. Bottom door (see

b. WLAN module (see

c. WWAN module (see

d. Keyboard (see

e. Top cover (see

f. Speakers (see

Bottom door on page 33).

WLAN/Bluetooth combo card on page 43)

WWAN module on page 41)

Keyboard on page 45)

Top cover on page 47)

Speaker assembly on page 59)

Remove the display assembly:

1. Position the computer upside down.

2. Remove the WLAN and WWAN antennas from the routing path (1) on the bottom of the

computer.

Component replacement procedures 69

3. Pull the antennas through the hole that leads to the top of the computer (2).

4. Open the computer as far as possible.

5. Disconnect the display cable (1) from the system board and make sure the antenna cables are

all pulled through the hole (2) that routes to the bottom of the computer.

6. Remove the three Torx T8M2.5×6.0 screws (1) that secure the display to the computer.

70 Chapter 4 Removal and replacement procedures

7. Lift the display assembly straight up and remove it (2).

CAUTION: When installing the display assembly, be sure that the wireless antenna cables are

routed and arranged properly.

Failure to properly route the antennas can result in degradation of the computer's WLAN and
WWAN performance.

Component replacement procedures 71

8. If you need to remove the hinge covers from the display hinges, pull the hinges straight up and

off the display to remove them.

Display hinge covers are available in the Display Hinge Kit using spare part number
684239-001.

9. To replace the display bezel, remove the two screw covers (1) and the two Phillips PM2.5×4.0

screws (2) from the bottom corners of the display bezel.

72 Chapter 4 Removal and replacement procedures

10. Flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom

(3) of the bezel until it disengages from the display enclosure.

11. Remove the display bezel (4).

The bezel is available using spare part number 683858-001.

Component replacement procedures 73

12. If it is necessary to replace the webcam module from the display enclosure, disconnect the cable

from the module (1), and then gently pull the module away from the double-sided tape on the
display enclosure (2).

The webcam module is available using spare part number 683508-001.

13. If it is necessary to replace the display hinges, remove the six Phillips PM2.5×3.0 screws that

secure the display hinges and panel to the display enclosure.

14. Remove the display hinges and panel from the display enclosure.

74 Chapter 4 Removal and replacement procedures

15. Disconnect the display panel cable by rotating the display enclosure (1), lifting the tape (2) that

covers the connector, and disconnecting the cable from the panel (3).

16. Remove the two Phillips PM1.6×1.5 screws (1) that secure each display hinge to the display

panel.

Component replacement procedures 75

17. Remove the display hinges (2).

Display hinges are available in the Display Hinge Kit using spare part number 684239-001.

Reverse this procedure to reassemble and install the display assembly.

76 Chapter 4 Removal and replacement procedures

Power connector

Description Spare part number

Power connector cable (includes bracket and screws) 683859-001

Before removing the power cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 31).

5. Remove the following components:

a. Bottom door (see

b. WLAN module (see

c. WWAN module (see

d. Keyboard (see

e. Top cover (see

f. Speakers (see

g. Display (see

Bottom door on page 33).

WLAN/Bluetooth combo card on page 43)

WWAN module on page 41)

Keyboard on page 45)

Top cover on page 47)

Speaker assembly on page 59)

Display assembly on page 69)

Remove the power cable:

1. Position the computer upright with the front toward you.

2. Remove the Phillips PM2.5×4.0 screw (1) that secures the power connector bracket to the

computer.

3. Lift the bracket (2) out of the base enclosure.

Component replacement procedures 77

4. Remove the power cable assembly from the computer (3).

NOTE: Note the location of the cable routing channel for reassembly.

Reverse this procedure to install the power connector cable.

78 Chapter 4 Removal and replacement procedures

5 Computer Setup (BIOS) and Advanced

System Diagnostics

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input
and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the

computer from operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup

only if USB legacy support is enabled.

To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then

●

press enter, or use a pointing device to click the item.

● To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the

screen, or use the up arrow key or the down arrow key.

● To close open dialog boxes and return to the main Computer Setup screen, press esc, and

then follow the on-screen instructions.

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the

keyboard to navigate and make selections in Computer Setup.

2. Press f10 to enter Computer Setup.

Using Computer Setup 79

To exit Computer Setup menus, choose one of the following methods:

To exit Computer Setup menus without saving your changes:

●

Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen
instructions.

– or –

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press

enter.

To save your changes and exit Computer Setup menus:

●

Click the Save icon in the lower-left corner of the screen, and then follow the on-screen
instructions.

– or –

Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press

enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select File > Restore Defaults.

4. Follow the on-screen instructions.

5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and

then follow the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory

settings.

80 Chapter 5 Computer Setup (BIOS) and Advanced System Diagnostics

Updating the BIOS

The next sections describe different ways of updating the BIOS.

Downloading SoftPaqs to update the BIOS

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

To install BIOS updates from the HP website, follow the steps below:

1. Download the SoftPaq from the HP website.

2. Click Run, and then follow the on-screen instructions to update the BIOS.

NOTE: Some download packages contain a file named Readme.txt, which contains information

regarding installing and troubleshooting the file.

BIOS management using system diagnostics

1. Download the SoftPaq from the HP website.

NOTE: Verify that the UEFI system diagnostics is installed on your computer (or USB flash

drive).

2. Click Run, and then click Cancel at the Update/USB bootable dialog box.

3. Navigate to the folder located in

4. Locate the .bin file in the ROMpaq folder (for example, 68CDD.bin) and then copy it to the

Hewlett-Packard\BIOS\New\ folder in either the HP_Tools partition of the hard drive, or the USB
flash drive.

5. Locate the .sig file in the ROM.cab file and rename it with the same prefix as the .bin file (for

example, 68CDD.sig). Copy the renamed file to the Hewlett-Packard\BIOS\New\ folder in either
the HP_Tools partition of the hard drive, or the USB flash drive.

6. Restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

7. Press f2 to enter Computer Setup.

8. Click BIOS Management from the menu and then select Update BIOS.

Using f10 setup to update the BIOS

1. Download the SoftPaq from the HP website.

NOTE: Verify that the UEFI system diagnostics is installed on your computer (or USB flash

drive).

2. Click Run, and then click Cancel at the Update/USB bootable dialog box.

3. Navigate to the folder located in

c:\swsetup that corresponds to your SoftPaq number.

c:\swsetup that corresponds to your SoftPaq number.

4. Locate the .bin file in the ROMpaq folder (for example, 68CDD.bin) and then copy it to the

Hewlett-Packard\BIOS\New\ folder in either the HP_Tools partition of the hard drive, or the USB
flash drive.

Using Computer Setup 81

5. Locate the .sig file in the ROM.cab file and rename it with the same prefix as the .bin file (for

example, 68CDD.sig). Copy the renamed file to the Hewlett-Packard\BIOS\New\ folder in either
the HP_Tools partition of the hard drive, or the USB flash drive.

6. Restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

7. Press f10 to enter Computer Setup.

8. Click Update System BIOS, and then click Accept to update the BIOS.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing

fn+esc (if you are already in Windows) or by using Computer Setup.

1. Start Computer Setup.

2. Use a pointing device or the arrow keys to select File > System Information.

3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner

of the screen, and then follow the on-screen instructions.

– or –

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press

enter.

82 Chapter 5 Computer Setup (BIOS) and Advanced System Diagnostics

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep or Hibernation.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Select Start > Help and Support > Maintain.

2. Follow the on-screen instructions to identify your computer and access the BIOS update you

want to download.

3. At the download area, follow these steps:

a. Identify the BIOS update that is later than the BIOS version currently installed on your

computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:

1. Open Windows Explorer by selecting Start > Computer.

2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

BIOS Setup Menu

The tables in this section provide an overview of the BIOS Setup menu options.

Using Computer Setup 83

Main menu

Select To do this

System information

Security menu

Select To do this

Administrator password Control access to Setup Utility.

Power-on password Control access to your computer.

Diagnostics menu

Select To do this

Primary Hard Disk Self Test Run a quick or comprehensive self-test on the hard drive.

Memory Test Run a diagnostic test on the system memory.

View and change the system time and date.

●

● View identification information about your computer.

● View specification information about the processor,

memory size, and system BIOS.

Using Advanced System Diagnostics

Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer
hardware is functioning properly. The following diagnostic tests are available in Advanced System
Diagnostics:

Start-up test—This test analyzes the main computer components that are required to start the

●

computer.

Run-in test—This test repeats the start-up test and checks for intermittent problems that the

●

start-up test does not detect.

System Tune-Up—This group of additional tests checks your computer to make sure that the

●

main components are functioning correctly. System Tune-Up runs longer and more
comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface,
the battery (and battery calibration), video memory, and the WLAN module status.

Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all

●

data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move
the data to a good sector.

Memory test—This test analyzes the physical condition of the memory modules. If it reports an

●

error, replace the memory modules immediately.

Battery test—This test analyzes the condition of the battery and calibrates the battery if

●

necessary. If the battery fails the test, contact support to report the issue and purchase a
replacement battery.

84 Chapter 5 Computer Setup (BIOS) and Advanced System Diagnostics

You can view system information and error logs in the Advanced System Diagnostics window.

To start Advanced System Diagnostics:

1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is

displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.

2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc.

Using Advanced System Diagnostics 85

6 Specifications

Computer specifications

Metric U.S.

Dimensions

Length 22.9 cm 9.0 in

Width 32.6 cm 12.8 in

Height (front to rear) 2.5 to 3.3 cm 1.0 to 1.3 in

Weight (equipped with optical drive, 1 SODIMM, hard drive,
WLAN module, 6 cell battery)

Input power

Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W

Operating current 4.74 A or 3.5 A

Temperature

Operating (not writing to optical disc) 0°C to 35°C 32°F to 95°F

Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating (14.7 to 10.1 psia) -15 m to 3,048 m 50 ft to 10,000 ft

Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 ft

Shock

Operating 125 g, 2 ms, half-sine

2.0 kg 4.5 lbs

Nonoperating 200 g, 2 ms, half-sine

Random vibration

Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep

86 Chapter 6 Specifications

rate

Metric U.S.

Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within

this range of temperatures.

33.8-cm (13.3-in), HD display specifications

Metric U.S.

Active diagonal size 33.8-cm 13.3-in

Resolution 1366x768 (HD)

Active area 293.38x165.02

PPI 118

Surface treatment Anti-glare

Contrast ratio 300:1 (typical) – Anti-glare

Response time 16 ms

Brightness 200 nits (typical)

Viewing angle SVA

Backlight LED

Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max)

Lifetime (1/2 luminance) 12,000 hours

Color coordinate (white) (0.313, 0.329)

Color tolerance (white) +/- 0.02

Color tolerance (R, G, B) +/- 0.03

Color gamut 45% NTSC @CIE1931

33.8-cm (13.3-in), HD display specifications 87

Hard drive specifications

320-GB*

Dimensions

Height 9.5 mm

Width 70 mm

Weight 92 g

Interface type SATA

Transfer rate 100 MB/sec

Security ATA security

Seek times (typical read, including setting)

Single track 1.5 ms

Average 13 ms

Maximum 27 ms

Logical blocks 625,142,448

Disc rotational speed 5400 rpm or 7200 rpm

Operating temperature 5°C to 55°C (41°F to 131°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive
specifications may differ slightly.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

88 Chapter 6 Specifications

DVD±RW and CD-RW SuperMulti DL Combo Drive specifications

Applicable disc Read:

CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD­ROM, CD-ROM XA, MIXED MODE CD, CD-I,
CD-I Bridge (Photo-CD, Video CD),
Multisession CD (Photo-CD, CD-EXTRA,
Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD­ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD­R, DVD-RW, DVD+R, DVD+RW, DVD-RAM

Center hole diameter 1.5 cm (0.59 in)

Disc diameter

Standard disc 12 cm (4.72 in)

Mini disc 8 cm (3.15 in)

Disc thickness 1.2 mm (0.047 in)

Track pitch 0.74 µm

Access time CD DVD

Random < 175 ms < 230 ms

Full stroke < 285 ms < 335 ms

Audio output level Line-out, 0.7 Vrms

Cache buffer 2 MB

Write:

CD-R and CD-RW

DVD+R, DVD+RW, DVD-R, DVD­RW, DVD-RAM

Data transfer rate

24X CD-ROM 3,600 KB/sec

8X DVD-ROM 10,800 KB/sec

24X CD-R 3,600 KB/sec

16X CD-RW 2,400 KB/sec

8X DVD+R 10,800 KB/sec

4X DVD+RW 5,400 KB/sec

8X DVD-R 10,800 KB/sec

4X DVD-RW 5,400 KB/sec

2.4X DVD+R(9) 2,700 KB/sec

5X DVD-RAM 6,750 KB/sec

Transfer mode Multiword DMA Mode

Startup time < 15 seconds

Stop time < 6 seconds

DVD±RW and CD-RW SuperMulti DL Combo Drive specifications 89

Blu-ray ROM DVD±RW SuperMulti DL Drive

Applicable disc Read: Write:

CD-DA, CD+(E)G, CD-MIDI, CDTEXT,

CD-ROM, CD-ROM XA,
MIXED MODE CD, CD-I, CD-I Bridge
(Photo-CD, Video CD), Multisession
CD (Photo-CD, CD-EXTRA, Portfolio,
CD-R, CD-RW), CD-R, CD-RW,
DVDROM (DVD-5, DVD-9, DVD-10,
DVD-18), DVD-R, DVD-RW, DVD+R,
DVD+RW, DVD-RAM, HD­ROM (Single Layer), HD-ROM (Dual
Layer), HD DVD-R, HD DVD-R for
Dual Layer, HD DVD-RW

Access time CD DVD HD

Random 170 ms 170 ms 230 ms

Cache buffer 8 MB

Data transfer rate

24X CD-ROM 3,600 KB/sec

8X DVD 10,800 KB/sec

24X CD-R 3,600 KB/sec

16X CD-RW 2,400 KB/sec

8X DVD+R 10,800 KB/sec

CD-R and CD-RW DVD+R, DVD+R(9),
DVD+RW, DVD-R, DVD-R(9),DVD-RW,
DVD-RAM

4X DVD+RW 5,400 KB/sec

8X DVD-R 10,800 KB/sec

4X DVD-RW 5,400 KB/sec

2.4X DVD+R(9) 2,700 KB/sec

5X DVD-RAM 6,750 KB/sec

1X BD-ROM 4,500 KB/sec

1X BD-R read 4,500 KB/sec

1X BD-RE read 4,500 KB/sec

Transfer mode Multiword DMA Mode

90 Chapter 6 Specifications

Specification information in Device Manager

Device Manager allows you to view and control the hardware attached to the computer, as well as
provides hardware specification information.

You can also add hardware or modify device configurations using Device Manager.

NOTE: Windows 7 includes the User Account Control feature to improve the security of your

computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to Windows Help and Support for
more information.

After you open Device Manager, drill-down to a device and double-click it to access its properties.

To access Device Manager in Windows 7:

1. Select Start > Computer > System properties.

2. In the left pane, click Device Manager.

To access Device Manager in Windows XP:

1. Select Start > My Computer.

2. In the left pane of the System Tasks window, select View system information.

3. Select Hardware tab > Device Manager.

Specification information in Device Manager 91

7 Backup and recovery

To protect your information, use Windows Backup and Restore to back up individual files and folders,
back up your entire hard drive (select models only), create system repair discs (select models only)
by using the installed optical drive (select models only) or an optional external optical drive, or create
system restore points. In case of system failure, you can use the backup files to restore the contents
of your computer.

Windows Backup and Restore provides the following options:

● Creating a system repair disc (select models only) by using the installed optical drive (select

models only) or an optional external optical drive

Backing up your information

●

● Creating a system image (select models only)

● Scheduling automatic backups (select models only)

Creating system restore points

●

Recovering individual files

●

Restoring the computer to a previous state

●

Recovering information using recovery tools

●

NOTE: For detailed instructions, perform a search for these topics in Help and Support.

In case of system instability, HP recommends that you print the recovery procedures and save them
for later use.

NOTE: Windows includes the User Account Control feature to improve the security of your

computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to Help and Support for more
information.

92 Chapter 7 Backup and recovery