HP PHOTOSMART C4340 User Manual

HP Photosmart C4340 All-in-One series

Basics Guide Guide d’utilisation

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HP Photosmart C4340 All-in-One series

Basics Guide

English

Contents

1 HP All-in-One overview

The HP All-in-One at a glance....................................................................................................2

Control panel buttons.................................................................................................................3

Find more information.................................................................................................................4

2 Fax setup

Set up the HP All-in-One for faxing............................................................................................6

Change settings on the HP All-in-One to receive faxes...........................................................24

Set the fax header....................................................................................................................25

Test your fax setup...................................................................................................................25

3 Use the HP All-in-One features

Load originals and load paper..................................................................................................27

Avoid paper jams......................................................................................................................28

Print 10 x 15 cm (4 x 6 inch) photos.........................................................................................28

Scan an image..........................................................................................................................29

Make a copy.............................................................................................................................30

Send a basic fax.......................................................................................................................30

Receive a fax............................................................................................................................31

Replace the print cartridges......................................................................................................32

Clean the HP All-in-One...........................................................................................................35

4 Troubleshooting and support

Uninstall and reinstall the software...........................................................................................37

Setup troubleshooting...............................................................................................................38

Fax setup troubleshooting........................................................................................................41

Clear paper jams......................................................................................................................57

Print cartridge troubleshooting..................................................................................................58

Support process.......................................................................................................................58

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5 Technical information

System requirements................................................................................................................59

Product specifications...............................................................................................................59

Regulatory notices....................................................................................................................59

Warranty...................................................................................................................................60

1 HP All-in-One overview

Use the HP All-in-One to quickly and easily accomplish tasks such as making a copy, scanning documents, printing photos, or sending and receiving faxes You can access many HP All-in-One functions directly from the control panel, without turning on your computer.

English

NOTE: This guide introduces basic operations and troubleshooting, as well as

provides information for contacting HP support and ordering supplies. The onscreen Help details the full range of features and functions, including use of

the HP Photosmart software that came with the HP All-in-One.

The HP All-in-One at a glance

Label Description

1 Control panel

2 On button

3 Keypad

4 Memory card slots and Photo light

5 Input tray

6 Tray extender

7 Paper-width guide

8 Print cartridge door

9 Glass

10 Lid backing

2 HP Photosmart C4340 All-in-One series

(continued)

Label Description

11 Rear door

12 Rear USB port

13 Power connection*

14 1-LINE (fax) port

15 2-EXT (phone) port

* Use only with the power adapter supplied by HP.

Control panel buttons

The following diagram and related table provide a quick reference to the HP All-in-One control panel features.

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Label Icon Name and Description

1 On: Turns the product on or off. When the product is off, a

minimal amount of power is used by it. You can further reduce power consumption by holding down the On button for three seconds. This puts the product in Standby/Off state. To completely remove power, turn off the product, and then unplug the power cord.

Control panel buttons 3

Chapter 1

(continued)

Label Icon Name and Description

2 Quality: Changes the copy quality or the quality of photos you

3 Size: Changes the image size to 100% (Actual Size), fits it to

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4 Copies: Specifies the number of copies.

5 Cancel: Stops a task (such as scanning, copying, or faxing)

6 Scan/Fax: Opens the Scan/Fax menu. When a memory card

7 Start Copy Black: Starts a black-and-white copy. When a

8 Start Copy Color: Starts a color copy. When a memory card

9 Keypad: Enters fax numbers, values, or text.

10 * (Space and Symbols):Enters asterisks, spaces, and

print from a memory card. One star represents fast quality, two stars represent normal quality, and three stars represent best quality. However, the quality produced varies depending on the paper type. The default quality for plain paper is two stars and photo paper is three stars.

the page (Resize to Fit), or prints borderless images (Borderless). The default setting is 100% for plain paper and borderless for photo paper.

or resets settings (such as Quality, Size, and Copies). If an error occurs, it cancels the error and resumes printing when pressed once.

is inserted, this button advances to the next photo on the memory card when pressed.

memory card is inserted, this button acts as a previous image button.

is inserted, this button starts printing the image currently on the display. In certain situations (for example, after clearing a paper jam), this button resumes printing or confirms the settings.

symbols for fax-related tasks. # (Backspace): Enters pound signs and clears the incorrect

entry for fax-related tasks.

Find more information

A variety of resources, both printed and onscreen, provide information about setting up and using the HP All-in-One.

4 HP Photosmart C4340 All-in-One series

• Setup Guide

The Setup Guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, see Troubleshooting in the last section of the Setup Guide, or see “

Troubleshooting and support” on page 37 in this guide.

• Onscreen Help

The onscreen Help provides detailed instructions on features of the HP All-in-One that are not described in this Basics Guide, including features that are only available using the software you installed with the HP All-in-One.

•

www.hp.com/support

If you have Internet access, you can get help and support from the HP Web site. This Web site offers technical support, drivers, supplies, and ordering information.

English

Find more information 5

2 Fax setup

After completing all the steps in the Setup Guide, use the instructions in this section to complete your fax setup. Please keep your Setup Guide for later use.

In this section, you will learn how to set up the HP All-in-One so that faxing works successfully with equipment and services you might already have on the same phone line as the HP All-in-One.

English

Set up the HP All-in-One for faxing

TIP: You can also use the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac)

to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) through the software you installed with the HP All-in-One. After you run the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac), follow the procedures in this section to complete your fax setup.

Before you begin setting up the HP All-in-One for faxing, determine which kind of phone system your country/region uses. The instructions for setting up the HP All-in-One for faxing differ depending on whether you have a serial- or parallel-type phone system.

• If you do not see your country/region listed in the table below, you probably have a

serial-type phone system. In a serial-type phone system, the connector type on your shared telephone equipment (modems, phones, and answering machines) does not allow a physical connection to the "2-EXT" port on the HP All-in-One. Instead, all equipment must be connected at the telephone wall jack.

NOTE: In some countries/regions that use serial-type phone systems, the phone

cord that came with the HP All-in-One might have an additional wall plug attached to it. This enables you to connect other telecom devices to the wall jack where you plug in the HP All-in-One.

• If your country/region is listed in the table below, you probably have a parallel-type

telephone system. In a parallel-type phone system, you are able to connect shared telephone equipment to the phone line by using the "2-EXT" port on the back of the HP All-in-One.

NOTE: If you have a parallel-type phone system, HP recommends you use the

2-wire phone cord supplied with the HP All-in-One to connect the HP All-in-One to the telephone wall jack.

Table 2-1 Countries/regions with a parallel-type phone system

Argentina Australia Brazil

Canada Chile China

Colombia Greece India

Indonesia Ireland Japan

6 HP Photosmart C4340 All-in-One series

Countries/regions with a parallel-type phone system (continued)

Korea Latin America Malaysia

Mexico Philippines Poland

Portugal Russia Saudi Arabia

Singapore Spain Taiwan

Thailand USA Venezuela

Vietnam

If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.

Choose the correct fax setup for your home or office

To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the HP All-in-One. This is important because you might need to connect some of your existing office equipment directly to the HP All-in-One, and you might also need to change some fax settings before you can fax successfully.

To determine the best way to set up the HP All-in-One in your home or office, first read through the questions in this section and record your answers. Next, refer to the table in the following section and choose the recommended setup case based on your answers.

Make sure to read and answer the following questions in the order they are presented.

1. Do you have a digital subscriber line (DSL) service through your telephone company?

(DSL might be called ADSL in your country/region.)

Yes, I have DSL.

❑

No.

❑

If you answered Yes, proceed directly to “

DSL” on page 11. You do not need to continue answering questions.

If you answered No, please continue answering questions.

2. Do you have a private branch exchange (PBX) phone system or an integrated

services digital network (ISDN) system? If you answered Yes, proceed directly to “

PBX phone system or an ISDN line” on page 12. You do not need to continue

answering questions. If you answered No, please continue answering questions.

3. Do you subscribe to a distinctive ring service through your telephone company that

provides multiple phone numbers with different ring patterns?

Yes, I have distinctive ring.

❑

No.

❑

If you answered Yes, proceed directly to “

on the same line” on page 13. You do not need to continue answering questions.

If you answered No, please continue answering questions. Are you unsure if you have distinctive ring? Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each phone number will have a different ring pattern. For example, you can have single, double, and triple rings for the different numbers. You might assign one phone number with a single ring to your voice calls,

Case B: Set up the HP All-in-One with

Case C: Set up the HP All-in-One with a

Case D: Fax with a distinctive ring service

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Set up the HP All-in-One for faxing 7

English

Chapter 2

and another phone number with double rings to your fax calls. This allows you to tell the difference between voice and fax calls when the phone rings.

4. Do you receive voice calls at the same phone number you will use for fax calls on the

HP All-in-One?

Yes, I receive voice calls.

❑

No.

❑

Please continue answering questions.

5. Do you have a computer dial-up modem on the same phone line as the HP All-in-One?

Yes, I have a computer dial-up modem.

❑

No.

❑

Are you unsure if you use a computer dial-up modem? If you answer Yes to any of the following questions, you are using a computer dial-up modem:

• Do you send and receive faxes directly to and from your computer software

applications through a dial-up connection?

• Do you send and receive e-mail messages on your computer through a dial-up

connection?

• Do you access the Internet from your computer through a dial-up connection? Please continue answering questions.

6. Do you have an answering machine that answers voice calls at the same phone

number you will use for fax calls on the HP All-in-One?

Yes, I have an answering machine.

❑

No.

❑

Please continue answering questions.

7. Do you subscribe to a voice mail service through your telephone company at the same

phone number you will use for fax calls on the HP All-in-One?

Yes, I have a voice mail service.

❑

No.

❑

After you have completed answering the questions, proceed to the next section to select your fax setup case.

Select your fax setup case

Now that you have answered all the questions about the equipment and services that share the phone line with the HP All-in-One, you are ready to choose the best setup case for your home or office.

From the first column in the following table, choose the combination of equipment and services applicable to your home or office setting. Then look up the appropriate setup case in the second or third column based on your phone system. Step-by-step instructions are included for each case in the sections that follow.

If you have answered all the questions in the previous section and have none of the described equipment or services, choose "None" from the first column in the table.

NOTE: If your home or office setup is not described in this section, set up the

HP All-in-One as you would a regular analog phone. Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the HP All-in-One. If you use another phone cord, you might experience problems sending and receiving faxes.

8 HP Photosmart C4340 All-in-One series

Other equipment/services sharing your fax line

Recommended fax setup for parallel-type phone systems

Recommended fax setup for serial-type phone systems

None (You answered No to all

questions.)

DSL service (You answered Yes to question

1 only.)

PBX or ISDN system (You answered Yes to question

2 only.)

Distinctive ring service (You answered Yes to question

3 only.)

Voice calls (You answered Yes to question

4 only.)

Voice calls and voice mail service

(You answered Yes to questions 4 and 7 only.)

Computer dial-up modem (You answered Yes to question

5 only.)

Voice calls and computer dialup modem

(You answered Yes to questions 4 and 5 only.)

Voice calls and answering machine

(You answered Yes to questions 4 and 6 only.)

Voice calls, computer dial-up modem, and answering machine

(You answered Yes to questions 4, 5, and 6 only.)

Voice calls, computer dial-up modem, and voice mail service

(You answered Yes to questions 4, 5, and 7 only.)

“Case A: Separate fax line (no voice calls received)” on page 10

“Case B: Set up the HP All-in-One with DSL” on page 11

“Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line” on page 12

“Case D: Fax with a distinctive ring service on the same line” on page 13

“Case E: Shared voice/fax line” on page 14

“Case F: Shared voice/fax line with voice mail” on page 15

“Case G: Fax line shared with computer dial-up modem (no voice calls received)” on page 16

“Case H: Shared voice/fax line with computer dial-up modem” on page 17

“Case I: Shared voice/fax line with answering machine” on page 19

“Case J: Shared voice/fax line with computer dial-up modem and answering machine” on page 20

“Case K: Shared voice/fax line with computer dial-up modem and voice mail” on page 22

“Case A: Separate fax line (no voice calls received)” on page 10

“Case B: Set up the HP All-in-One with DSL” on page 11

“Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line” on page 12

“Case D: Fax with a distinctive ring service on the same line” on page 13

“Case E: Shared voice/fax line” on page 14

“Case F: Shared voice/fax line with voice mail” on page 15

Not applicable.

English

For additional fax setup information, in specific countries/regions, see the Fax Configuration Web site listed below.

Set up the HP All-in-One for faxing 9

English

Chapter 2

Austria www.hp.com/at/faxconfig

Germany www.hp.com/de/faxconfig

Switzerland (French) www.hp.com/ch/fr/faxconfig

Switzerland (German) www.hp.com/ch/de/faxconfig

United Kingdom www.hp.com/uk/faxconfig

Spain www.hp.es/faxconfig

The Netherlands www.hp.nl/faxconfig

Belgium (French) www.hp.be/fr/faxconfig

Belgium (Dutch) www.hp.be/nl/faxconfig

Portugal www.hp.pt/faxconfig

Sweden www.hp.se/faxconfig

Finland www.hp.fi/faxconfig

Denmark www.hp.dk/faxconfig

Norway www.hp.no/faxconfig

Ireland www.hp.com/ie/faxconfig

France www.hp.com/fr/faxconfig

Italy www.hp.com/it/faxconfig

Case A: Separate fax line (no voice calls received)

If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the HP All-in-One as described in this section.

Figure 2-1 Back view of the HP All-in-One

1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port

10 HP Photosmart C4340 All-in-One series

To set up the product with a separate fax line

1. Using the phone cord supplied in the box with the product, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product.

NOTE: If you do not use the supplied cord to connect from the telephone wall

jack to the product, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

2. Change the Auto Answer setting to the lowest number of rings to wait before

answering (two rings).

3. Run a fax test.

When the phone rings, the product will answer automatically after the number of rings you set in the Auto Answer setting. Then it will begin emitting fax reception tones to the sending fax machine and receive the fax.

Case B: Set up the HP All-in-One with DSL

If you have a DSL service through your telephone company, use the instructions in this section to connect a DSL filter between the telephone wall jack and the HP All-in-One. The DSL filter removes the digital signal that can interfere with the HP All-in-One, so the HP All-in-One can communicate properly with the phone line. (DSL might be called ADSL in your country/region.)

NOTE: If you have a DSL line, ensure that the DSL Filter is connected. Otherwise,

you will not be able to send and receive faxes with the HP All-in-One.

English

Figure 2-2 Back view of the HP All-in-One

1 Telephone wall jack 2 DSL filter and cord supplied by your DSL provider 3 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port

Set up the HP All-in-One for faxing 11

Chapter 2

To set up the product with DSL

1. Obtain a DSL filter from your DSL provider.

2. Connect the DSL filter cord to the telephone wall jack.

NOTE: If you do not use the supplied cord to connect from the telephone wall

jack to the product, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

3. Using the phone cord supplied in the box with the product, connect one end to the

English

DSL filter in your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product.

NOTE: If you have other office equipment or services attached to this phone line,

such as a distinctive ring service, answering machine, or voice mail, see the appropriate section in this section for additional setup guidelines.

4. Run a fax test.

Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line

If you are using a PBX phone system, do the following:

• Connect the product to the port that is designated for fax and phone use.

• Make sure you use the supplied cord to connect from the telephone wall jack to the

product.

• Set the call waiting tone to Off.

NOTE: Many digital PBX systems include a call-waiting tone that is set to "on"

by default. The call waiting tone will interfere with any fax transmission, and you will not be able to send or receive faxes with the HP All-in-One. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call-waiting tone.

• Dial the number for an outside line before dialing the fax number.

If you are using an ISDN converter/terminal adaptor, do the following:

• Connect the product to the port that is designated for fax and phone use.

NOTE: Some ISDN systems allow you to configure the ports for specific phone

equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.

• Make sure you use the supplied cord to connect from the telephone wall jack to the

product. If you do not, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. If the supplied phone cord is too short, you can purchase a coupler from your local electronics store and extend it.

• Make sure that the terminal adapter is set to the correct switch type for your country/

region, if possible.

12 HP Photosmart C4340 All-in-One series

Case D: Fax with a distinctive ring service on the same line

If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the HP All-in-One as described in this section.

Figure 2-3 Back view of the HP All-in-One

1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port

To set up the product with a distinctive ring service

1. Using the phone cord supplied in the box with the product, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product.

English

NOTE: If you do not use the supplied cord to connect from the telephone wall

jack to the product, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

2. Change the Auto Answer setting to the lowest number of rings to wait before

answering (two rings).

3. Change the Distinctive Ring setting to match the pattern that the telephone company

assigned to your fax number.

NOTE: By default, the product is set to answer all ring patterns. If you do not set

the Distinctive Ring to match the ring pattern assigned to your fax number, the product might answer both voice calls and fax calls or it might not answer at all.

4. Run a fax test.

The HP All-in-One will automatically answer incoming calls that have the ring pattern you selected (Distinctive Ring setting) after the number of rings you selected (Auto Answer setting). Then it will begin emitting fax reception tones to the sending fax machine and receive the fax.

Set up the HP All-in-One for faxing 13

Chapter 2

Case E: Shared voice/fax line

If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the HP All-in-One as described in this section.

Figure 2-4 Back view of the HP All-in-One

English

1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port 3 Telephone (optional)

To set up the product with a shared voice/fax line

1. Using the phone cord supplied in the box with the product, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product.

NOTE: If you do not use the supplied cord to connect from the telephone wall

jack to the product, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

2. Now you need to decide how you want the product to answer calls, automatically or

manually:

• If you set up the product to answer calls automatically, it answers all incoming

calls and receives faxes. The product will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the product answers the call. To set up the product to answer calls automatically, turn on the Auto Answer setting.

• If you set up the product to answer faxes manually, you must be available to

respond in person to incoming fax calls or the product cannot receive faxes. To set up the product to answer calls manually, turn off the Auto Answer setting.

14 HP Photosmart C4340 All-in-One series

3. Do one of the following, depending on your phone system:

• If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the back of the product, and then connect a phone to this port.

• If you have a serial-type phone system, you might plug your phone directly on top of the product cable which has a wall plug attached to it.

4. Run a fax test.

If you pick up the phone before the product answers the call and hear fax tones from a sending fax machine, you will need to answer the fax call manually.

Case F: Shared voice/fax line with voice mail

If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail service through your telephone company, set up the HP All-in-One as described in this section.

NOTE: You cannot receive faxes automatically if you have a voice mail service at

the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.

Figure 2-5 Back view of the HP All-in-One

English

1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port

Set up the HP All-in-One for faxing 15

Chapter 2

To set up the product with voice mail

1. Using the phone cord supplied in the box with the product, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product.

NOTE: If you do not use the supplied cord to connect from the telephone wall

jack to the product, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

English

2. Turn off the Auto Answer setting.

3. Run a fax test.

You must be available to respond in person to incoming fax calls, or the product cannot receive faxes.

Case G: Fax line shared with computer dial-up modem (no voice calls received)

If you have a fax line on which you receive no voice calls, and you also have a computer dial-up modem connected on this line, set up the HP All-in-One as described in this section.

Since your computer dial-up modem shares the phone line with the HP All-in-One, you will not be able to use both your modem and the HP All-in-One simultaneously. For example, you cannot use the HP All-in-One for faxing if you are using your computer dialup modem to send an e-mail or access the Internet.

Figure 2-6 Back view of the HP All-in-One

1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port 3 Computer with modem

To set up the product with a computer dial-up modem

1. Remove the white plug from the port labeled 2-EXT on the back of the product.

2. Find the phone cord that connects from the back of your computer (your computer

dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the product.

16 HP Photosmart C4340 All-in-One series

3. Using the phone cord supplied in the box with the product, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product.

NOTE: If you do not use the supplied cord to connect from the telephone wall

jack to the product, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

4. If your modem software is set to receive faxes to your computer automatically, turn

off that setting.

NOTE: If you do not turn off the automatic fax reception setting in your modem

software, the product will not be able to receive faxes.

5. Change the Auto Answer setting to the lowest number of rings to wait before

answering (two rings).

6. Run a fax test.

Case H: Shared voice/fax line with computer dial-up modem

If you receive both voice calls and fax calls at the same phone number, and you also have a computer dial-up modem connected on this phone line, set up the HP All-in-One as described in this section.

There are two different ways to set up the HP All-in-One with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.

• If your computer has only one phone port, you will need to purchase a parallel splitter

(also called a coupler). Refer to the onscreen help for specific setup instructions.

• If your computer has two phone ports, set up the HP All-in-One as described below.

English

Figure 2-7 Back view of the HP All-in-One

Set up the HP All-in-One for faxing 17

English

Chapter 2

1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 5 Computer with modem 6 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE"

port

To set up the product on the same phone line as a computer with two phone ports

1. Remove the white plug from the port labeled 2-EXT on the back of the product.

2. Find the phone cord that connects from the back of your computer (your computer

dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the product.

3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.

4. Using the phone cord supplied in the box with the product, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product.

NOTE: If you do not use the supplied cord to connect from the telephone wall

jack to the product, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

5. If your modem software is set to receive faxes to your computer automatically, turn

off that setting.

NOTE: If you do not turn off the automatic fax reception setting in your modem

software, the product will not be able to receive faxes.

18 HP Photosmart C4340 All-in-One series

6. Now you need to decide how you want the product to answer calls, automatically or

manually:

• If you set up the product to answer calls automatically, it answers all incoming

• If you set up the product to answer faxes manually, you must be available to

respond in person to incoming fax calls or the product cannot receive faxes. To set up the product to answer calls manually, turn off the Auto Answer setting.

7. Run a fax test.

If you pick up the phone before the product answers the call and hear fax tones from a sending fax machine, you will need to answer the fax call manually.

Case I: Shared voice/fax line with answering machine

If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the HP All-in-One as described in this section.

Figure 2-8 Back view of the HP All-in-One

English

1 Telephone wall jack 2 "IN" port on your answering machine 3 "OUT" port on your answering machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port

Set up the HP All-in-One for faxing 19

English

Chapter 2

To set up the product with a shared voice/fax line with answering machine

1. Remove the white plug from the port labeled 2-EXT on the back of the product.

2. Unplug your answering machine from the telephone wall jack, and connect it to the

port labeled 2-EXT on the back of the product.

NOTE: If you do not connect your answering machine directly to the product, fax

tones from a sending fax machine might be recorded on your answering machine, and you probably will not be able to receive faxes with the product.

3. Using the phone cord supplied in the box with the product, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product.

NOTE: If you do not use the supplied cord to connect from the telephone wall

jack to the product, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

4. (Optional) If your answering machine does not have a built-in phone, for convenience

you might want to connect a phone to the back of your answering machine at the "OUT" port.

NOTE: If your answering machine does not let you connect an external phone,

you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the HP All-in-One. You can use standard phone cords for these connections.

5. Set your answering machine to answer after a low number of rings.

6. Change the Auto Answer setting to the maximum number of rings supported by your

device. (The maximum number of rings varies by country/region.)

7. Run a fax test.

When the phone rings, your answering machine will answer after the number of rings you have set, and then play your recorded greeting. The HP All-in-One monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the HP All-in-One will emit fax reception tones and receive the fax; if there are no fax tones, the HP All-in-One stops monitoring the line and your answering machine can record a voice message.

Case J: Shared voice/fax line with computer dial-up modem and answering machine

If you receive both voice calls and fax calls at the same phone number, and you also have a computer dial-up modem and answering machine connected on this phone line, set up the HP All-in-One as described in this section.

There are two different ways to set the HP All-in-One with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.

20 HP Photosmart C4340 All-in-One series

• If your computer has only one phone port, you will need to purchase a parallel splitter

(also called a coupler). Refer to the onscreen help for specific setup instructions.

• If your computer has two phone ports, set up the HP All-in-One as described below.

Figure 2-9 Back view of the HP All-in-One

1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE"

port

English

To set up the product on the same phone line as a computer with two phone ports

1. Remove the white plug from the port labeled 2-EXT on the back of the product.

2. Find the phone cord that connects from the back of your computer (your computer

dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the product.

3. Unplug your answering machine from the telephone wall jack, and connect it to the

“OUT” port on the back of your computer modem. This allows a direct connection between the HP All-in-One and your answering machine, even though the computer modem is connected first in line.

NOTE: If you do not connect your answering machine in this way, fax tones from

a sending fax machine might be recorded on your answering machine, and you might not be able to receive faxes with the product.

Set up the HP All-in-One for faxing 21

English

Chapter 2

4. Using the phone cord supplied in the box with the product, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product.

NOTE: If you do not use the supplied cord to connect from the telephone wall

jack to the product, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

5. (Optional) If your answering machine does not have a built-in phone, for convenience

you might want to connect a phone to the back of your answering machine at the "OUT" port.

NOTE: If your answering machine does not let you connect an external phone,

6. If your modem software is set to receive faxes to your computer automatically, turn

off that setting.

NOTE: If you do not turn off the automatic fax reception setting in your modem

software, the product will not be able to receive faxes.

7. Set your answering machine to answer after a low number of rings.

8. Change the Auto Answer setting to the maximum number of rings supported by your

product. (The maximum number of rings varies by country/region.)

9. Run a fax test.

Case K: Shared voice/fax line with computer dial-up modem and voice mail

If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the same phone line, and subscribe to a voice mail service through your telephone company, set up the HP All-in-One as described in this section.

NOTE: You cannot receive faxes automatically if you have a voice mail service at

22 HP Photosmart C4340 All-in-One series

• If your computer has only one phone port, you will need to purchase a parallel splitter

(also called a coupler). Refer to the onscreen help for specific setup instructions.

• If your computer has two phone ports, set up the HP All-in-One as described below.

Figure 2-10 Back view of the HP All-in-One