HP PhotoSmart A610 User Manual

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HP Photosmart A610 series

User Guide

Copyrights and trademarks

Hewlett-Packard Company notices

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Trademarks

HP, the HP logo, and Photosmart are property of Hewlett-Packard Development Company, L.P.

The Secure Digital logo is a trademark of the SD Association.

Microsoft and Windows are registered trademarks of Microsoft Corporation.

CompactFlash, CF, and the CF logo are trademarks of the CompactFlash Association (CFA). Memory Stick, Memory Stick Duo, Memory Stick PRO, and Memory Stick PRO Duo are trademarks or registered trademarks of Sony Corporation. Microdrive is a trademark of Hitachi Global Storage Technologies.

MultiMediaCard is a trademark of Infineon Technologies AG of Germany, and is licensed to the MMCA (MultiMediaCard Association). xD-Picture Card is a trademark of Fuji Photo Film Co., Ltd., Toshiba Corporation, and Olympus Optical Co., Ltd.

Mac, the Mac logo, and Macintosh are registered trademarks of Apple Computer, Inc.

The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by HewlettPackard Company is under license. PictBridge and the PictBridge logo are trademarks of the Camera & Imaging Products Association (CIPA).

Other brands and their products are trademarks or registered trademarks of their respective holders.

Regulatory model identification number VCVRA-0608/VCVRA-0601

For regulatory identification purposes, the product is assigned a Regulatory Model Number. The Regulatory Model Number for the product is VCVRA-0608/VCVRA-0601. This regulatory number should not be confused with the marketing name (HP Photosmart A610 series) or product number (Q7110A).

Environmental statements

For Environmental Stewardship information, see the electronic Help.

1Welcome.................................................................................................................3

Find more information .............................................................................................4

Printer parts ............................................................................................................4

Optional accessories ..............................................................................................9

Use the printer menus ..........................................................................................10

2 Photo printing overview......................................................................................11

Start-to-finish printing ...........................................................................................11

3 Paper basics........................................................................................................13

Choose and load paper ........................................................................................13

Choose the right paper ..................................................................................13

Load your paper ............................................................................................13

4 Print from a memory card...................................................................................15

Get photos from a memory card ...........................................................................15

Insert a memory card ....................................................................................15

Remove a memory card ................................................................................17

Navigate through and view your photos ...............................................................17

Select multiple photos ..........................................................................................18

Choose a photo layout .........................................................................................18

Print your photos ..................................................................................................19

5 Creative projects.................................................................................................21

Print panoramic photos ........................................................................................21

Print photo stickers ...............................................................................................22

Print passport photos ...........................................................................................23

Print CD/DVD labels .............................................................................................23

Print frames from a video clip ...............................................................................23

Improve the quality of your photos .......................................................................24

Perfect photos automatically using Photo Fix ...............................................24

Improve the quality of your video clips ..........................................................24

Crop a photo .........................................................................................................25

Add frames to your photos ...................................................................................25

Apply color effects to your photos ........................................................................25

Add the date and time to your photos ..................................................................26

Set print quality .....................................................................................................26

E-mail or upload photos using HP Photosmart Share ..........................................26

View a slide show .................................................................................................27

6 Print from other devices.....................................................................................29

Print photos from a digital camera ........................................................................29

Print photos from a Bluetooth device ...................................................................30

Print photos from a computer ...............................................................................30

Print photos from an iPod .....................................................................................31

7 Maintain and transport the printer.....................................................................33

Replace the print cartridge ...................................................................................33

Clean and maintain the printer .............................................................................35

Clean the outside of the printer .....................................................................35

Automatically clean the print cartridge ..........................................................35

HP Photosmart A610 series User Guide 1

Manually clean the print cartridge contacts ...................................................36

Print a test page ............................................................................................36

Align the print cartridge .................................................................................37

Store the printer and print cartridge ......................................................................38

Store the printer .............................................................................................38

Store the print cartridge .................................................................................39

Maintain the quality of photo paper ......................................................................39

Transport the printer .............................................................................................39

8 Troubleshooting..................................................................................................41

Printer hardware problems ...................................................................................41

Printing problems ..................................................................................................44

Bluetooth printing problems ..................................................................................47

Error messages ....................................................................................................48

9 Specifications .....................................................................................................51

System requirements ............................................................................................51

Printer specifications ............................................................................................52

10 HP support ..........................................................................................................55

Support process ...................................................................................................55

HP support by phone ............................................................................................55

Phone support period ....................................................................................55

Placing a call .................................................................................................55

After the phone support period ......................................................................56

Additional warranty options ..................................................................................56

HP Warranty .........................................................................................................57

A Install the software..............................................................................................59

BPrinter menus......................................................................................................61

Printer menu .........................................................................................................61

Index............................................................................................................................65

2 HP Photosmart A610 series

Welcome

Thank you for purchasing an HP Photosmart A610 series printer! This printer makes home photo printing simple, convenient, and fun, and it produces high-quality color prints you will be pleased to share with family and friends. With your printer, you can:

Add a decorative frame

Apply Photo Fix techniques

See Add frames to your

See Perfect photos automatically using Photo Fix.

photos. Frames are only

available on the HP Photosmart A612, A614, A616, A617, and A618 models.

Print panoramas

Print passport photos

See Print passport photos.

Print CD/DVD labels

See Print CD/DVD labels

Print photo stickers

HP Photosmart A610 series User Guide 3

See Print panoramic photos.

Print different photo sizes

See Choose the right paper.

Print borderless photos

Chapter 1

(continued)

See Print photo stickers.

Find more information

The printer comes with the following documentation:

● Setup Guide: Read this guide first! It explains how to set up the printer and print

your first photo.

● User Guide: This is the book you are reading. This book describes the basic features

of the printer, explains how to use the printer without connecting it to a computer, and contains hardware troubleshooting information. Appendix A contains information on installing the printer software.

● Printer Help Menu: The Help menu on the printer lets you read helpful printing tips

and information about basic printer features right on the printer screen. For information on viewing the Help menu, see Use the printer menus.

● Electronic Help: The electronic Help describes how to use the printer with a

computer and contains software troubleshooting information.

After you have installed the printer software on your computer, you can view the electronic Help:

● Windows: From the Windows Start menu, click Programs or All Programs, point to HP, HP Photosmart A610 series, and then click Photosmart Help.

● Mac: Choose Help, Mac Help in the Finder, and then choose Library, HP Photosmart Printer Help.

Printer parts

This section gives an overview of the parts of your printer, and provides references to sections where the parts and functions are described in more detail. Your model may vary slightly from the model shown in the illustrations.

4 HP Photosmart A610 series

Front of printer

1 Control panel: Control the basic functions of the printer from here.

2 Printer screen: View photos and menus here. The printer screen pops up automatically when

you open the output tray. Tilt the screen up to adjust the viewing angle. Fold the screen flat to store or transport the printer.

3 Printer handle: Make sure the printer screen is in the flat (closed) position, and then pull up

the printer handle from the back to carry the printer upright.

4 Output tray (closed): Open this to print, insert a memory card, connect a compatible digital

camera, connect an iPod, or open the print cartridge area. When you open the output tray, the input tray opens automatically, and the screen pops up.

Rear of printer

1 USB port: Use this port to connect the printer to a computer or to an HP direct-printing digital

camera using a USB cable.

2 Power cord connection: Connect the power cord here.

HP Photosmart A610 series User Guide 5

Chapter 1

Input tray and inside front of printer

1 Input tray: Load paper here. The input tray opens automatically when you open the output

tray.

2 Input tray extension: Pull out to support paper.

3 Paper-width guide: Move to the width of the current paper to position the paper properly.

4 Camera port: Connect a digital camera, the optional HP Bluetooth wireless printer adapter,

or an iPod here.

5 Memory card slots: Insert memory cards into these slots. See Get photos from a memory

card.

6 Print cartridge door: Open to insert or remove a print cartridge. See Replace the print

cartridge.

7 Output tray (open): The printer deposits printed photos here.

6 HP Photosmart A610 series

Indicator lights

1 On light: This light, surrounding the Power button, is solid green when the printer is on. It is

green and flashing when the printer is busy, and it is red and flashing when the printer requires attention.

2 Bluetooth light (HP Photosmart A618 models only): This light indicates wireless activity

between the printer and a Bluetooth-enabled device. If your printer does not have integrated Bluetooth, you can purchase the optional Bluetooth wireless printer adapter. The adapter plugs into the camera port on the front of the printer and has its own activity light. For more information on Bluetooth wireless connectivity, see Print photos from a Bluetooth device.

3 Battery light: This light indicates the battery state: charging or fully charged. For more

information about the optional battery, refer to the instructions that came with the battery.

4 Attention light : This light flashes red when an error occurs or the printer needs attention.

5 Photo Fix light: This light is on when the Photo Fix feature is on and working.

6 Memory card light: This light turns solid green after a memory card is correctly inserted. It

flashes green when the memory card is being accessed. See Get photos from a memory

card.

HP Photosmart A610 series User Guide 7

Chapter 1

Control panel

1 On: Press this button to turn the printer on or off.

2 Layout: Press this button to select a print layout. Use the 4-way arrow button to scroll through

layout selections. Press OK to select a layout.

3 Printer screen: View photos and menus here. The screen pops up automatically when you

open the output tray. Tilt the screen up to adjust the viewing angle. Fold the screen flat to store or transport the printer using the handle.

4 Zoom: Press the Zoom + or Zoom - buttons repeatedly to increase or decrease the zoom

level, to change to 9-up view, or from 9-up back to 1-up view.

5 Delete: Press this button to delete the displayed photo or all selected photos from a memory

card. For more information on selecting and deleting photos, see Select multiple photos.

6 Photo Fix: Press this button to toggle the Photo Fix feature off and on. Photo Fix

automatically improves your photos by adjusting the focus, lighting, brightening, and by removing red-eye. This feature is on by default. See Perfect photos automatically using Photo

Fix.

7 Menu: Press this button to open the printer menu.

8 Print: Press this button to print highlighted or selected photos from a memory card. See Print

your photos.

9 Cancel: Press this button to deselect photos, exit a menu, or stop an action.

10 4–way arrow button: Use the arrows to scroll through photos on a memory card, navigate

menus, or scroll through layout selections. Press OK to select a photo, menu, menu option, print layout.

8 HP Photosmart A610 series

Internal battery compartment

1 Internal battery compartment: Insert the optional HP Photosmart Internal Battery here.

2 Battery compartment button: Slide this button to release the compartment cover.

3 Battery compartment cover: Open this cover on the bottom of the printer to insert the

optional HP Photosmart Internal Battery.

4 Optional HP Photosmart Internal Battery: A fully-charged battery has sufficient charge to

print approximately 75 photos. You must purchase the battery separately.

Caution Always make sure to unplug the printer power cord before opening the

battery compartment cover. Do not touch the copper-colored contacts on the battery or the contacts inside the battery compartment.

Optional accessories

There are several optional accessories available for the printer that enhance its portability for printing anywhere, anytime. The appearance of the accessories may vary from what is shown.

Optional HP Photosmart Internal Battery

The HP Photosmart Internal Battery lets you take the printer with you wherever you go.

HP Bluetooth® wireless printer adapter

The HP Bluetooth wireless printer adapter goes into the camera port on the front of the printer and lets you use Bluetooth wireless technology for printing. To establish the connection, follow the instructions that came with your HP Bluetooth wireless printer

HP Photosmart A610 series User Guide 9

Chapter 1

adapter. This optional adapter is only used with the HP Photosmart A610, A612, A614, A616, and A617 models.

HP Photosmart Carrying Case

The lightweight, durable HP Photosmart Carrying Case holds and protects everything needed for hassle-free printing on the go.

Use the printer menus

The printer menu gives you many print options, allows you to change the printer defaults, provides maintenance and troubleshooting tools, and provides how-to information for common printing tasks. For descriptions of all the menus and their options, see Printer

menus.

HP Photosmart

To use the printer menus

Press Menu (1) on the printer control panel to open the printer menu.

➔

– Press Cancel (2) to exit the current menu. – Use the 4–way arrow button (3) to navigate through the menu options displayed

on the printer screen. Menu items that are unavailable are grayed out.

– Press OK (4) to open a menu or select an option.

Note For a list of all the printer menu options, see Printer menus.

10 HP Photosmart A610 series

Photo printing overview

Start-to-finish printing

This sections gives you a high-level overview of the steps involved in printing your photos. Subsequent sections describe each step in more detail.

Step 1

Choose and load paper

See Choose and load paper.

Step 2

Get photos

You can connect the printer to various devices from which you can print. See Get photos from

a memory card and Print from other devices.

HP Photosmart A610 series User Guide 11

Chapter 2

(continued)

Step 3

Navigate through and view your photos

See Navigate through and

view your photos.

Index page

Step 4

Select photos to print

See Select multiple photos.

Step 5

Choose a photo layout

See Choose a photo layout.

Step 6

Print photos

See Print your photos.

12 HP Photosmart A610 series

Paper basics

Choose and load paper

Learn how to choose the right paper for your print job and how to load it into the input tray for printing.

Choose the right paper

Use HP Advanced Photo Paper. It is especially designed to work with the inks in your printer to create beautiful photos. Other photo papers will produce inferior results.

For a list of available HP-designed photo paper, or to purchase supplies, go to:

● www.hpshopping.com (U.S.)

● www.hp.com/eur/hpoptions (Europe)

● www.hp.com/jp/supply_inkjet (Japan)

● www.hp.com/paper (Asia/Pacific)

The printer is set by default to print the best quality photos on HP Advanced Photo Paper. If you print on a different type of paper, be sure to change the paper type from the printer menu. See To change the paper type.

Load your paper

Some supported paper sizes:

● 10 x 15 cm (4 x 6 inch) photo paper

● 13 x 18 cm (5 x 7 inch) photo paper

● Index cards

● L-size cards

● Hagaki cards

HP Photosmart A610 series User Guide 13

Chapter 3

For a full list of supported paper sizes, see Specifications.

To load paper

1. Open the output and input trays, and pull out the input tray extension.

2. Load up to 20 sheets of paper with the print side or glossy side facing the front of the printer. When loading, slide the paper to the left side of the input tray and push the paper down firmly until it stops.

Note If you are using panorama photo paper, only load up to 10 sheets. If

you are using photo sticker paper, only load a single sheet at a time.

3. Move the paper-width guide to the left to fit close to the edge of the paper without bending the paper.

To change the paper type

1. Press Menu.

2. Press

3. Press

4. Press

to select Preferences, and then press OK. to select Paper type, and then press OK. to select one of the following paper types:

– HP Advanced Photo Paper (default) – HP Premium Photo Paper – Other Photo – Other Plain

5. Press OK.

14 HP Photosmart A610 series

Print from a memory card

This section describes the steps for printing photos that are stored on a memory card. This section contains the following topics:

● Get photos from a memory card

● Navigate through and view your photos

● Select multiple photos

● Choose a photo layout

● Print your photos

Get photos from a memory card

After you have taken pictures with a digital camera, you can remove the memory card from the camera and insert it into the printer to view and print your photos. The printer can read the following types of memory cards: CompactFlash Microdrive, MultiMediaCard

Caution Using any other type of memory card may damage the memory card

and the printer.

To learn about other ways of transferring photos from a digital camera to the printer, see Print photos from a digital camera.

Insert a memory card

Find your memory card in the following table and use the instructions to insert the card into the printer.

Guidelines:

● Insert only one memory card at a time.

● Gently push the memory card into the printer until it stops. The memory card does

not insert all the way into the printer; do not try to force it.

● When the memory card is inserted correctly, the memory card light flashes and then remains solid green.

™

, Secure Digital™, and xD-Picture Card™.

™

, Memory Sticks,

Caution 1 Inserting the memory card any other way may damage the card and

the printer.

Caution 2 Do not pull out a memory card while the memory card light is flashing.

For more information, see Remove a memory card.

Memory card

CompactFlash ● Front label faces up, and if the label has an arrow, the arrow points

HP Photosmart A610 series User Guide 15

How to insert the memory card

toward the printer

● Edge with metal pinholes goes into the printer first

Chapter 4

(continued)

Memory card How to insert the memory card

Microdrive ● Front label faces up, and if the label has an arrow, the arrow points

toward the printer

● Edge with metal pinholes goes into the printer first

MultiMediaCard ● Angled corner is on the right

● Metal contacts face down

Secure Digital ● Angled corner is on the right

● Metal contacts face down

● If you are using a miniSD card, attach the adapter that came with

the card before you insert the card into the printer

16 HP Photosmart A610 series

(continued)

Memory card How to insert the memory card

Memory Stick ● Angled corner is on the left

● Metal contacts face down

● If you are using a Memory Stick Duo

™

Duo

card, attach the adapter that came with the card before you

™

insert the card into the printer

xD-Picture Card ● Curved side of the card points toward you

● Metal contacts face down

or Memory Stick PRO

Remove a memory card

Caution Do not pull out the memory card while the memory card light is flashing.

A flashing light means the printer or computer is accessing the memory card. Wait until the light remains solid. Removing a memory card while it is being accessed may corrupt information on the card or damage the printer and card.

To remove a memory card

When the memory card light on the printer is solid, it is safe to pull the card out of

➔

the slot.

Navigate through and view your photos

This section explains how to navigate through and view your photos on the printer screen. As you navigate through the photos using the 4–way arrow button, each photo is framed by a highlighted border.

To view photos one by one

1. Insert a memory card.

2. Press photos rapidly. When you reach the last photo in either direction, the display returns to the first or last photo and continues.

HP Photosmart A610 series User Guide 17

or to view the photos one by one. Press and hold the button to view the

Chapter 4

To view photos nine at a time

1. Insert a memory card.

2. Press

3. Press

4. Press

to view nine photos at a time.

or to highlight one of the nine photos.

to change back to viewing one by one.

Select multiple photos

If you want to print more than one photo, or delete a group of photos all at once, you need to select the photos. When you select a photo, a check mark appears in the lower left corner of the photo on the screen.

To select several photos

1. Insert a memory card and view photos.

2. Press OK to select each photo you want to print.

To deselect photos

Highlight the photo you want to deselect, and then press Cancel. The check mark

➔

disappears from the lower left corner of the photo.

To select a continuous range of photos

1. Insert a memory card.

2. Press Menu.

3. Select Print Options, and then press OK.

4. Select Print Range, and then press OK.

5. Press

6. Press

or until the first photo you want to print appears, and then press OK. or until the last photo you want to print appears, and then press OK.

To select more than one copy of a photo

1. Insert a memory card and view photos.

2. Press OK once for each copy of the current photo you want to print. Press Cancel to decrease the number of copies by one.

Choose a photo layout

You can choose from several print layouts by pressing Layout after you insert a memory card. By default the printer prints one photo per page.

To choose a photo layout

1. Insert a memory card.

2. Press Layout.

18 HP Photosmart A610 series

3. Use the 4–way arrow button to select a layout: – Print one photo per sheet

– Print two photos per sheet – Print four photos per sheet

4. Press OK.

The printer may rotate your photos to fit the layout.

Note Borderless printing is the default. If you want a narrow white border around

a photo, you can turn the borderless setting off. To turn off borderless printing, see Printer menu.

Print your photos

This section explains how to print digital photos that are stored on a memory card. You can select photos while the memory card is in the camera (Digital Print Order Format, or DPOF) or while the memory card is in the printer. Printing from a memory card requires no computer and does not drain your digital camera's batteries. See Get photos from a

memory card.

Your photos are instantly dry, and can be handled immediately after they are printed. However, HP recommends that you leave the printed surface of your photos exposed to the air for 5-10 minutes, to allow the colors to fully develop before you stack them with other photos or place them in albums.

To print a single photo

1. Navigate through the photos on the inserted memory card.

2. Display the photo you want to print.

3. Press Print. After you press Print, the estimated time until print completion appears, and will count down during printing.

To print a group of selected photos

1. Navigate through the photos on the inserted memory card.

2. Select the photos you want to print. See Select multiple photos.

3. Press Print. After you press Print, the estimated time until print completion appears, and will count down during printing.

To print a photo index

1. Press Menu.

2. Select Print Options, and then press OK.

3. Select Print Index Page, and then press OK.

A photo index shows thumbnail views and index numbers for up to 2000 photos on a memory card. You can use the index numbers to print specific photos or a range of photos. Use an index card instead of photo paper to cut costs when printing index pages.

HP Photosmart A610 series User Guide 19

Chapter 4

To print camera-selected photos

1. Insert a memory card that contains camera-selected (DPOF) photos.

2. Select Yes when the printer asks you whether you want to print the camera-selected photos, and then press OK.

20 HP Photosmart A610 series

Creative projects

Once you have mastered basic photo printing, experiment with some of the other great features the printer has to offer. This section contains the following topics:

● Print panoramic photos

● Print photo stickers

● Print passport photos

● Print CD/DVD labels

● Print frames from a video clip

● Improve the quality of your photos

● Crop a photo

● Add frames to your photos

● Apply color effects to your photos

● Add the date and time to your photos

● Set print quality

● E-mail or upload photos using HP Photosmart Share

● View a slide show

Print panoramic photos

Note 1 Panoramic mode is not supported when printing from a digital camera

connected to the camera port on the front of the printer with a USB cable.

Note 2 If you have installed the HP Photosmart Premier software on your

Windows 2000 or XP computer, you can create stitched panoramic photos. HP Photosmart Premier is only available on some models. For more information about the software options available with the printer, see Install the software.

To create panoramic photos

Stitch several photos together

Use image editing software, such as HP Photosmart Premier, to stitch

➔

overlapping photos together to form a 10 x 30 cm (4 x 12 inch) photo. (Alternatively, some digital cameras can stitch several shots together into one photo before saving the photo to a memory card.) Then save the photo to a memory card and use the steps below to turn on panoramic mode, or print directly from the computer. Panoramic mode prints the selected photo with a 3:1 aspect ratio. For more information about printing from the computer, see the electronic Help.

HP Photosmart A610 series User Guide 21

Chapter 5

Select any photo

Select one or more photos on a memory card and use the steps below to turn

➔

on panoramic mode. Panoramic mode prints the selected photos with a 3:1 aspect ratio.

To print panoramic photos

1. Insert a memory card.

2. Press Menu to open the printer menu.

3. Select Print options, and then press OK.

4. Select Panoramic photos, and then press OK.

5. Select On, and then press OK.

6. Load 10 x 30 cm (4 x 12 inch) paper.

7. Select one or more photos to print. A crop box appears on the printer screen to show the portion of the displayed photo to be printed (3:1 aspect ratio). The higher the original resolution of the displayed photo, the better it will look when printed in panoramic mode.

8. Press Print.

9. When you have finished printing panoramic photos, turn off panoramic mode to continue printing with a normal 3:2 aspect ratio. To turn off panoramic mode, repeat steps 1 through 4, and then select Off and press OK.

Print photo stickers

To print 16–up photo stickers, use photo sticker media and the Photo stickers feature on the printer. Follow these steps:

1. Insert a memory card and display the photo you want to print.

2. Press Menu to open the printer menu.

3. Select Print options, and then press OK.

4. Select Photo stickers, and then press OK.

5. Select On, and then press OK.

6. Load photo sticker media.

7. Select one or more photos.

8. Press Print. Each printed sheet contains 16 copies of a single photo.

9. When you have finished printing stickers, turn off Photo stickers mode. To turn off Photo stickers mode, repeat steps 1 through 4, select Off, and then press

OK.

22 HP Photosmart A610 series

Note You can also print 10 x 15 cm (4 x 6 inch) photo stickers using HP Self-

Adhesive Photo Paper. For this project, use the basic printing instructions as if you were printing standard 10 x 15 cm (4 x 6 inch) photos.

Print passport photos

To print passport photos

1. Insert a memory card.

2. Press Menu.

3. Select Print options, and then press OK.

4. Select Passport photo mode, and then press OK.

5. Select On, and then press OK.

6. Select a passport photo size, and then press OK.

7. Load photo paper.

8. Select one or more photos.

9. Press Print. Each printed sheet contains as many copies of a photo as will fit on the

page, depending on the passport photo size selected.

Print CD/DVD labels

To print CD/DVD labels

1. Insert a memory card.

2. Press Menu.

3. Select Print options, and then press OK.

4. Select Print CD Tattoo, and then press OK.

5. Select On, and then press OK.

6. Load CD/DVD label media.

7. Select a photo.

8. Press Print.

One photo prints on each sheet of CD/DVD label paper.

Print frames from a video clip

To print one selected frame from a video clip

1. Insert a memory card that contains a video clip.

2. Press clip icon appears at the bottom of the printer screen.

3. Press OK to select the video clip. The video will load slowly, frame by frame, to allow you to pick a frame to print.

4. When the frame you want to print appears, press OK, and then press Print.

HP Photosmart A610 series User Guide 23

or to scroll to the video clip. The first frame in the clip appears. The video

Note 1 The image resolution in video clips is typically lower than that of digital

photos; therefore, you may notice that the print quality of your video clip frames is lower than the print quality of your photos.

Note 2 This printer does not support all video file formats. For a list of supported

video file formats, see Printer specifications.

Chapter 5

To print nine frames from a video clip

1. Insert a memory card that contains a video clip.

2. Press Menu, select Print Options, and then select Video action prints. A preview

of all video clips on the memory card appears.

3. Use the 4–way arrow button to scroll to the video clip you want to print, and then

press OK to select it.

4. Press Print. The printout contains one page of nine frames automatically selected

from the video clip.

Note 1 The image resolution in video clips is typically lower than that of digital

photos; therefore, you may notice that the print quality of your video clip frames is lower than the print quality of your photos.

Note 2 This printer does not support all video file formats. For a list of supported

video file formats, see Printer specifications.

Improve the quality of your photos

The printer provides a variety of preferences and effects that can improve the quality of your printed photos. The settings do not change your original photo. They only affect printing.

Perfect photos automatically using Photo Fix

Photo Fix automatically enhances your photos using the following HP Real Life Technologies:

● Sharpen blurred photos.

● Improve dark areas of an image without affecting the light areas of an image.

● Reduce red-eye that can occur in photos taken with a flash.

● Improve the overall brightness, color, and contrast of photos.

Photo Fix is on by default when you turn on the printer. The Photo Fix light on the printer control panel is on when Photo Fix is on.

HP recommends leaving Photo Fix on, but if your photos do not print correctly, or if you want to print a photo without using the Photo Fix improvements, turn off Photo Fix.

To turn off Photo Fix

Press Photo Fix.

➔

A message on the printer screen tells you, Photo Fix has been turned Off. All images will be printed without any changes.

Photo Fix remains off until you press the Photo Fix button again, or turn the printer off and on again. If you have turned on Photo Fix, a message on the printer screen tells you, Photo Fix has been turned On. All images will be printed with

improvements.

Improve the quality of your video clips

To improve the quality of your video clips

1. Press Menu.

2. Select Preferences, and then press OK.

24 HP Photosmart A610 series

3. Select Video Enhancement, and then press OK.

4. Use the 4–way arrow button to highlight On, and then press OK.

Note When you improve the quality of printed video clips using this preference,

print times may be slower than when this preference is turned off.

Crop a photo

To print only a portion of a photo, you can crop out unwanted detail. Cropping does not change your original photo. It only affects printing.

To crop a photo

1. Navigate to the photo you want to change, and then press OK to select it.

2. Press

3. Press

4. Use the 4–way arrow button to move the crop box.

5. Press OK when the portion of the photo you want to print is in the crop box.

6. Press Print to begin printing.

to zoom in on the current photo.

again to see the four white arrows.

Add frames to your photos

Choose from a palette of various patterns and colors to make the frame stand out. The frame does not change your original photo. It only affects printing.

Note Frames are only available on the HP Photosmart A612, A614, A616, A617,

and A618 models.

To add a decorative frame

1. Navigate to the photo you want to change, and then press OK to select it.

2. Press Menu.

3. Select Edit, and then press OK.

4. Select Add Frame, and then press OK.

5. Use the 4–way arrow button to highlight the frame pattern you want to use, and then press OK.

6. Use the 4–way arrow button to highlight the frame color you want to use, and then press OK. The photo appears on the printer screen with the frame.

Apply color effects to your photos

Set the printer to change the color effect of your prints to Black and White, Sepia, Antique, or None (default).

To add a color effect

1. Navigate to the photo you want to change, and then press OK to select it.

2. Press Menu.

3. Select Edit, and then press OK.

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Chapter 5

4. Select Add Color Effect, and then press OK.

5. Use the 4–way arrow button to highlight the color effect you want to use, and then

press OK. The photo appears on the printer screen with the selected color effect applied. The effect does not change your original photo. It only affects printing.

Add the date and time to your photos

You can print a stamp on the front of your photos that shows when the photo was taken. This preference affects all prints.

To add the date and time

1. Press Menu.

2. Select Preferences, and then press OK.

3. Select Date/time, and then press OK.

4. Use the 4–way arrow button to highlight a date/time stamp option:

– Date/time – Date only – Off

5. Press OK.

Set print quality

You can set the printer to print photos at a higher or lower level of quality. For the best quality photos, choose Best. This mode produces the highest quality photos, but is also a slightly slower print mode. If you want to print a photo quickly, and are not concerned with obtaining the highest quality, choose a lower quality setting.

To change the print quality

1. Press Menu.

2. Select Tools, and then press OK.

3. Select Print Quality, and then press OK.

The current print quality setting has a check mark next to it.

4. Select a print quality, and then press OK.

E-mail or upload photos using HP Photosmart Share

Use HP Photosmart Share to share photos with friends and relatives using e-mail, online albums, or an online photo finishing service. The printer must be connected through a USB cable to a computer with Internet access and have all the HP software installed. If you try to use HP Photosmart Share and do not have all the required software installed or configured, a message prompts you through the required steps. See Install the

software.

To use HP Photosmart Share to send photos

1. Insert a memory card that contains the photos you want to share.

2. Follow the prompts on your computer to save the photos to the computer.

3. Use the HP Photosmart Share features of the HP Photosmart Premier or HP Photosmart Studio software to share your photos with others.

26 HP Photosmart A610 series

For information about using HP Photosmart Share, see the electronic Help in HP Photosmart Premier, HP Photosmart Essential, or HP Photosmart Studio.

View a slide show

To view photos in a continuous slide show

1. Press Menu.

2. Select Tools, and then press OK.

3. Select Slide Show, and then press OK. Press OK to pause or resume a slide show. Press Cancel to stop the slide show.

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28 HP Photosmart A610 series

Print from other devices

This printer can print photos stored on several types of devices including computers, digital cameras, and iPods. Each connection type lets you do different things.

● Print photos from a digital camera

● Print photos from a Bluetooth device

● Print photos from a computer

● Print photos from an iPod

Print photos from a digital camera

Print beautiful photos from a PictBridge or HP direct-printing digital camera without using a computer.

When you print directly from a digital camera, the printer uses the settings that you selected on the camera. For more information on using camera-selected photos, see the documentation that came with the camera.

Before you begin

To print from a digital camera, you will need the following:

● A PictBridge-compatible digital camera or an HP direct-printing digital camera.

● A USB cable to connect the camera and printer.

● (Optional) A memory card.

To print from a PictBridge camera

1. Turn on the PictBridge digital camera and select the photos you want to print.

2. Make sure the camera is in PictBridge mode, and then connect it to the camera port on the front of the printer using the USB cable that came with the camera. Once the printer recognizes the PictBridge camera, the selected photos print.

To print from an HP direct-printing camera

1. Turn on the HP direct-printing digital camera and select the photos you want to print.

2. Connect the camera to the USB port on the back of the printer using the USB cable that came with the camera.

3. Follow the instructions on the camera screen.

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Print photos from a Bluetooth device

Print from any device with Bluetooth wireless technology to the printer.

Before you begin

To print from a Bluetooth-enabled device, you will need the following:

● To print from a Bluetooth-enabled device to the HP Photosmart A610, A612, A616, or A617 model, you need the HP Bluetooth wireless printer adapter, sold separately. The HP Photosmart A618 has integrated Bluetooth.

● A Bluetooth-enabled device

Before connecting to the printer with your Bluetooth device, be sure to set the Bluetooth printer menu options as needed. See Printer menu.

To print photos from a Bluetooth device

For more information on Bluetooth wireless technology and HP, go to

➔

www.hp.com/go/bluetooth.

Print photos from a computer

You need to transfer your photos to the computer before you can use them with the HP Photosmart software that lets you print from a computer. For more information, see To save photos from a memory card to the computer.

For information on installing the HP Photosmart software, see Install the software. The HP Photosmart software includes the interface that is displayed whenever you print from a computer.

Note The electronic Help provides more information on the many print settings

available when you print from a computer. To learn how to access the electronic Help, see Find more information.

Before you begin

To print from a computer, you will need the following:

● A Universal Serial Bus (USB) 2.0 full speed compliant cable 3 meters (10 feet) or less in length. For instructions about connecting the printer with a USB cable, see the electronic Help.

● A computer with Internet access (to use HP Photosmart Share).

To save photos from a memory card to the computer

1. Connect the printer to the computer using the USB cable.

2. Launch the HP Photosmart Premier, HP Photosmart Essential, or HP Photosmart Studio software.

30 HP Photosmart A610 series

3. Insert a memory card and select photos to transfer. For information on viewing and selecting photos, see Select multiple photos.

4. In the HP Photosmart screen, click Start Using the Device.

5. Select the drive for the HP Photosmart A610 series printer, and the select the location to save photos.

6. Click Transfer.

To print photos from a computer (Windows)

1. On the File menu in your software program, click Print.

2. Select the HP Photosmart A610 series as the printer. If you set the HP Photosmart A610 series as the default printer, you can skip this step. The HP Photosmart A610 series will already be selected.

3. Click Print or OK to begin printing.

To print photos from a computer (Mac)

1. On the File menu in your software program, click Page Setup.

3. On the File menu in your software program, click Print.

4. Click Print to begin printing.

Print photos from an iPod

If you have an iPod that can store photos, you can connect your iPod to the printer and print the photos.

Before you begin

Check that the images you copy to the iPod are in JPEG format.

Note iPods might not be available in your country/region.

To import photos to an iPod

1. Copy photos from a memory card to your iPod using the Belkin Media Reader for iPod.

2. Verify that photos are on your iPod by selecting Photo Import on the iPod menu. Photos appear as Rolls.

To print photos from an iPod

1. Connect the iPod to the camera port on the front of the printer using the USB cable that came with the iPod. The printer screen displays Reading Device for several minutes while the photos are read. Then the photos appear on the printer screen.

2. Select the photo(s) you want to print and press Print. For more information on selecting and printing photos, see Select multiple photos.

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32 HP Photosmart A610 series

Maintain and transport the printer

The printer requires very little maintenance. Follow the guidelines in this section to extend the life span of the printer and printing supplies, and to ensure that the photos you print are always of the highest quality.

● Replace the print cartridge

● Clean and maintain the printer

● Store the printer and print cartridge

● Maintain the quality of photo paper

● Transport the printer

Replace the print cartridge

Use the HP 110 Tri-color Inkjet print cartridge to print black-and-white and color photos.

HP Vivera Inks deliver true-to-life photo quality and exceptional fade resistance, resulting in vivid colors that last. HP Vivera Inks are specially formulated and scientifically tested for quality, purity, and fade resistance.

For optimal printing results, HP recommends using only HP print cartridges. Inserting an incorrect cartridge may invalidate the printer warranty.

Caution Check that you are using the correct print cartridges. Also, note that

HP does not recommend modifying or refilling HP cartridges. Damage that results from modifying or refilling HP cartridges is not covered by the HP warranty.

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For best print quality, HP recommends that you install all retail print cartridges before the date stamped on the box.

To prepare the printer and cartridge

1. Make sure the printer is on.

2. Open the print cartridge door of the printer.

3. Remove the bright pink tape from the cartridge.

Remove the pink tape

Do not touch here

To insert the cartridge

1. Remove the old cartridge from the cradle by pushing down and pulling outward on the cartridge.

Warning Do not touch the copper-colored contacts inside the print cartridge

compartment or on the print cartridge.

2. Hold the replacement cartridge with the label on top. Slide the cartridge at a slight upward angle into the cradle so the copper-colored contacts go in first. Push the cartridge until it snaps into place.

3. Close the print cartridge door.

The idle screen of the printer displays an icon showing the approximate ink level for the installed cartridge (100%, 75%, 50%, 25%, and nearly empty). No ink-level icon appears if the cartridge is not a genuine HP cartridge.

34 HP Photosmart A610 series

Each time you install or replace a print cartridge, a message appears on the printer screen asking you to load paper so the printer can align the cartridge. This ensures highquality prints.

Load photo paper in the input tray, press OK, and then follow the onscreen instructions to align the cartridge.

Clean and maintain the printer

Keep the printer and print cartridge clean and well maintained using the simple procedures in this section.

Clean the outside of the printer

To clean the outside of the printer

1. Turn off the printer, and then disconnect the power cord from the back of the printer.

2. If you installed the optional HP Photosmart Internal Battery in the printer, remove it, and then replace the battery compartment cover.

3. Wipe the outside of the printer with a soft cloth that has been lightly moistened with water.

Caution 1 Do not use any type of cleaning solution. Household cleaners and

detergents may damage the printer finish.

Caution 2 Do not clean the interior of the printer. Keep all fluids away from the

interior.

Automatically clean the print cartridge

If you notice white lines or single-color streaks on the photos you print, the print cartridge may need to be cleaned. Do not clean the cartridge more often than necessary, since cleaning uses up ink.

To automatically clean the print cartridge

1. Press Menu.

2. Select Tools, and then press OK.

3. Select Clean cartridge, and then press OK.

4. Following the directions on the printer screen, load paper so the printer can print a test page after cleaning the cartridge. Use plain paper or index cards to conserve photo paper.

5. Press OK to begin cleaning the print cartridge.

6. When the printer finishes cleaning the cartridge and prints a test page, it asks whether you want to Continue to second level cleaning. Check the test page and select from the following options:

– If the test page has white streaks or missing colors, the print cartridge needs to

be cleaned again. Select Yes, and then press OK.

– If the print quality of the test page looks good, select No, and then press OK. You can clean the cartridge up to three times. Each successive cleaning is more

thorough and uses more ink.

If you complete all three levels of cleaning using this procedure and you still notice white streaks or missing colors on the test page, you may need to replace the cartridge.

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Note If the cartridge or printer has been recently dropped, you may also see

white streaks or missing colors in your prints. This problem is temporary and clears up within 24 hours.

Manually clean the print cartridge contacts

If you use the printer in a dusty environment, debris may accumulate on the coppercolored contacts and cause printing problems.

To clean the print cartridge contacts

1. Gather the following items to clean the contacts: – Distilled water (tap water may contain contaminants that can damage the print

cartridge)

– Cotton swabs or other soft, lint-free material that will not stick to the print

cartridge

2. Open the print cartridge door.

3. Remove the print cartridge and place it on a piece of paper with the ink nozzle plate facing up. Be careful not to touch the copper-colored contacts or the ink nozzle plate with your fingers.

Caution Do not leave the print cartridge outside the printer for more than

30 minutes. Ink nozzles exposed to the air longer than this may dry out and cause printing problems.

4. Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab.

5. Gently wipe the copper-colored contacts with the cotton swab.

Caution Do not touch the ink nozzle plate. Touching the ink nozzle plate

will result in clogs, ink failure, and bad electrical connections.

6. Repeat steps 4 and 5 until no ink residue or dust appears on a clean swab.

7. Insert the print cartridge in the printer, and then close the print cartridge door.

Print a test page

Print a test page before contacting HP support. The test page contains diagnostic information you can use when working with HP support to solve printing problems. Look at the ink nozzle pattern on the test page to check the ink level and condition of the print cartridge. If any line or color is missing from the pattern, try cleaning the print cartridge. For more information, see Automatically clean the print cartridge.

To print a test page

1. Press Menu.

2. Select Tools, and then press OK.

3. Select Print test page, and then press OK.

4. Following the directions on the printer screen, load paper so the printer can print a test page. Use plain paper or index cards to conserve photo paper.

5. Press OK to begin printing the test page.

The test page contains the following information:

36 HP Photosmart A610 series

Align the print cartridge

The first time you install a print cartridge in the printer, the printer aligns it automatically. However, if colors in the printouts are misaligned, or if the alignment page does not print correctly when you install a new print cartridge, use the following procedure to align the print cartridge.

To align the print cartridge

1. Load HP Advanced Photo Paper in the input tray.

2. Press Menu.

3. Select Tools, and then press OK.

4. Select Align cartridge, and then press OK.

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5. A message appears on the printer screen reminding you to load plain paper. Load HP Advanced Photo Paper so the printer can print an alignment page.

6. Press OK to begin aligning the print cartridge. When the printer finishes aligning the cartridge, it prints an alignment page to confirm that the alignment was successful.

– The check marks verify that the print cartridge is installed correctly and

functioning properly.

– If an “x” appears to the left of any of the bars, align the print cartridge again. If

the “x” still appears, replace the print cartridge.

Store the printer and print cartridge

Protect the printer and print cartridges by storing them properly when you are not using them.

Store the printer

The printer is built to withstand long or short periods of inactivity.

● Close the input and output trays and push the printer screen down into the flat position when the printer is not in use.

● Store the printer indoors out of direct sunlight in a place without temperature extremes.

● If the printer and print cartridge have not been used for one month or more, clean the print cartridge before printing. For more information, see Automatically clean the

print cartridge.

● If you are storing the printer for a long period of time and the optional HP Photosmart Internal Battery is installed, remove the battery from the printer.

38 HP Photosmart A610 series

Store the print cartridge

When you store or transport the printer, always leave the active print cartridge inside the printer. The printer stores the print cartridge in a protective cap during the power-down cycle.

Caution Make sure the printer completes its power-down cycle before you

unplug the power cord or remove the internal battery. This allows the printer to store the print cartridge properly.

Follow these tips to help maintain HP print cartridges and ensure consistent print quality:

● Keep all unused print cartridges in their original sealed packages until they are needed. Store print cartridges at room temperature (15–35° C or 59–95° F).

● Do not remove the plastic tape covering the ink nozzles until you are ready to install the print cartridge in the printer. If the plastic tape has been removed from the print cartridge, do not attempt to reattach it. Reattaching the tape damages the print cartridge.

Maintain the quality of photo paper

For best results with photo paper, follow the guidelines in this section.

To store photo paper

● Store the photo paper in its original packaging or in a resealable plastic bag.

● Store the packaged photo paper on a flat, cool, and dry surface.

● Return unused photo paper to the plastic bag. Paper left in the printer or exposed

to the elements may curl.

To handle photo paper

● Always hold photo paper by the edges to avoid fingerprints.

● If the photo paper has curled edges, place it in its plastic storage bag and gently

bend it in the opposite direction of the curl until the paper lies flat.

Transport the printer

It is easy to transport and set up the printer almost anywhere. Take it with you on vacations and to family gatherings and social events to instantly print and share photos with family and friends.

To make it even easier to print on the go, you can purchase these accessories:

● Optional HP Photosmart Internal Battery: Power the printer with a rechargeable optional HP Photosmart Internal Battery so you can print anywhere.

● Carrying Case: Carry the printer and printing supplies together in this convenient HP Photosmart Carrying Case.

To transport the printer

1. Turn off the printer.

2. Remove the memory card from the memory card slot.

Note Do not remove the print cartridge when transporting the printer.

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3. Remove all paper from the input and output trays, then close the input and output trays.

4. Push the printer screen down into the flat position.

Note Make sure the printer completes its power-down cycle before you

unplug the power cord. This allows the printer to store the print cartridge properly.

5. Unplug the power cord.

6. If the printer is connected to a computer, disconnect the USB cable from the computer.

7. Always carry the printer upright.

Tip The printer has a convenient built-in handle to make it easy to carry. Be

sure to push the printer screen down flat before raising the handle. Do not shake or swing the printer while carrying it by the handle.

Make sure to bring the following items with you:

● Paper

● Power cord

● Digital camera or a memory card containing photos

● Extra HP 110 Tri-color Inkjet print cartridges if you plan to print a lot of photos

● Optional printer accessories you plan to use, such as the battery or HP Bluetooth

wireless printer adapter

● If you are going to connect the printer to a computer, bring the USB cable and HP Photosmart printer software CD

● Printer User Guide (the book you are reading)

Note If you do not take the printer User Guide with you, be sure to write

down the correct print cartridge number, or purchase enough HP 110 Tricolor Inkjet print cartridges before you go.

40 HP Photosmart A610 series

Troubleshooting

The HP Photosmart printer is designed to be reliable and easy to use. This chapter answers frequently asked questions about using the printer and printing without a computer. It contains information about the following topics:

● Printer hardware problems

● Printing problems

● Bluetooth printing problems

● Error messages

For troubleshooting information about using the printer software and printing from a computer, see the electronic Help. For information about viewing the electronic Help, see Find more information.

Printer hardware problems

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Note If you want to connect the printer to a computer with a USB cable, HP

recommends using a 2.0 high-speed compliant cable 3 meters (10 feet) or less in length.

The On light is flashing green but the printer is not printing.

Solution

● If the printer is turned on, it is initializing. Wait for it to finish.

● If the printer is turned off, and the optional HP Photosmart Internal Battery is

installed, the battery is charging.

The Attention light is flashing red.

Cause The printer requires attention. Try the following solutions.

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Chapter 8

Solution

● Check the printer screen for instructions. If you have a digital camera connected

to the printer, check the camera screen for instructions. If the printer is connected to a computer, check the computer monitor for instructions.

● Turn off the printer.

If the optional HP Photosmart Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, and then plug the power cord back in. Turn on the printer. If the optional HP Photosmart Internal Battery is installed in the printer, unplug the printer power cord if it is plugged in. Open the battery compartment cover and remove the battery. Be careful not to touch the contacts inside the printer or on the battery. Wait about 10 seconds, and then reinstall the battery. Plug in the power cord (optional). Turn on the printer.

● If the Attention light continues to flash red, go to www.hp.com/support or contact

HP support.

The buttons on the control panel do not respond.

Cause A printer error has occurred. Wait for about a minute to see if the printer

resets. If it does not, try the following solutions.

Solution

● Turn off the printer.

● If the printer does not reset and the control panel buttons still do not respond,

go to www.hp.com/support or contact HP support.

The printer does not find and display the photos on my memory card.

Solution

The memory card may contain file types the printer cannot read directly from the memory card.

– Save the photos to a computer, and then print them from the computer. For

more information, see the camera documentation or the electronic Help.

– The next time you take photos, set the digital camera to save them in a file

format the printer can read directly from the memory card. For a list of supported file formats, see Specifications. For instructions on setting the digital camera to save photos in specific file formats, see the documentation that came with the camera.

42 HP Photosmart A610 series

The printer is plugged in, but it will not turn on.

Solution

● The printer may have drawn too much power.

● Make sure the printer is plugged into a working electrical outlet.

The optional HP Photosmart Internal Battery is installed in the printer, but the printer will not turn on using battery power.

Cause The battery may need to be charged.

Solution

● Plug in the printer power cord to charge the battery. The On light flashes green to indicate that the battery is charging.

● If the battery is charged, try removing and reinstalling the battery.

The optional use variable in en_ww Internal Battery is installed in the printer, but it will not charge.

Solution

● Turn off and unplug the printer. Open the battery compartment cover. Remove the battery and reinstall it. Be careful not to touch the contacts on the inside of the battery compartment or on the battery. For more information on how to install the battery, see the documentation that came with the battery.

● Check that the printer power cord is securely connected to both the printer and the power source. When the printer is turned off, the On light flashes green to indicate that the battery is charging.

● Turn on the printer. The battery charging icon, a lightning bolt, flashes above the battery icon on the printer screen to indicate that the battery is charging.

● An empty battery should fully charge in approximately four hours when the printer is not in use. If the battery still does not charge, replace it.

The printer makes noises when I turn it on, or starts making noises after sitting unused for a while.

Solution The printer may make noises after long periods of inactivity

(approximately 2 weeks) or when its power supply has been interrupted and then restored. This is normal operation. The printer is performing an automatic maintenance procedure to ensure it produces the best quality output.

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Printing problems

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

The printer does not print borderless photos when I print from the control panel.

Cause The borderless printing option may be turned off.

Solution To turn on borderless printing, follow these steps:

1. Press Menu.

2. Select Preferences, and then press OK.

3. Select Borderless, and then press OK.

4. Select On, and then press OK.

Paper does not feed into the printer correctly.

Solution

● Make sure that the paper-width guide fits close to the edge of the paper without bending the paper.

● There may be too much paper loaded in the input tray. Remove some paper and try printing again.

● If sheets of photo paper stick together, try loading one sheet at a time.

● If you are using the printer in an extremely high or low humidity environment,

insert the paper as far as it will go into the input tray, and load one sheet of photo paper at a time.

● If you are using photo paper that is curled, place the paper in a plastic bag and gently bend it in the opposite direction of the curl until the paper lies flat. If the problem persists, use paper that is not curled. For information about proper storage and handling of photo paper, see Maintain the quality of photo paper.

● The paper may be too thin or too thick. Try using HP-designed photo paper. For more information, see Choose the right paper.

The photo printed at an angle or is off-center.

Solution

● The paper may not be loaded correctly. Reload the paper, making sure that the paper is correctly oriented in the input tray and that the paper-width guide fits close to the edge of the paper. For paper-loading instructions, see Choose and

load paper.

● The print cartridge may need to be aligned. For more information, see Align the

print cartridge.

44 HP Photosmart A610 series

No page came out of the printer.

Solution

● The printer may need attention. Read the printer screen for instructions.

● The power may be off or there may be a loose connection. Make sure that the

power is on and the power cord is securely connected. If you are using battery power, make sure the battery is correctly installed.

● You may not have any paper in the input tray. Check that paper is loaded correctly in the input tray. For paper-loading instructions, see Choose and load

paper.

● The paper may have jammed while printing. See the following section for instructions on clearing a paper jam.

The paper jammed while printing.

Solution Check the printer screen for instructions. To clear a paper jam, try the

following solutions.

● If the paper came part way through the front of the printer, gently pull the paper towards you to remove it.

● If the paper did not come part way through the front of the printer, try removing it from the back of the printer:

– Remove the paper from the input tray, and then pull down on the input tray

to open it fully to a horizontal position. – Gently pull the jammed paper to remove it from the back of the printer. – Lift the input tray up until it snaps back into paper-loading position.

● If you cannot grasp the edge of the jammed paper to remove it, try the following: – Turn off the printer.

– If the optional HP Photosmart Internal Battery is not installed in the printer,

unplug the printer power cord. Wait about 10 seconds, and then plug the power cord back in.

– If the optional HP Photosmart Internal Battery is installed in the printer,

unplug the printer power cord, if it is plugged in. Open the battery compartment cover and remove the battery. Be careful not to touch the contacts inside the printer or on the battery. Wait about 10 seconds, and then reinstall the battery. Plug in the power cord (optional).

– Turn on the printer. The printer checks for paper in the paper path and will

automatically eject the jammed paper.

● Press OK to continue.

Tip If you experience paper jams while printing, try loading one sheet of

photo paper at a time. Insert the paper as far as it will go into the input tray.

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A blank page came out of the printer.

Solution

● Check the ink-level icon on the printer screen. If the print cartridge is out of ink, replace it. For more information, see Replace the print cartridge.

● You may have begun printing and then cancelled the process. If you cancelled the process before the photo started printing, the printer may have already loaded paper in preparation for printing. The next time you print, the printer will eject the blank page before starting the new printing project.

The photo did not print using the printer's default print settings.

Solution You may have changed the print settings for the selected photo. Print

settings you apply to an individual photo override the printer's default print settings. Discard all print settings that have been applied to an individual photo by deselecting the photo. For more information, see Select multiple photos.

The printer ejected the paper when preparing to print.

Cause The printer might be in direct sunlight, which affects the operation of the

automatic paper sensor.

Solution Move the printer out of direct sunlight.

Print quality is poor.

Solution

● Make sure you have selected the correct paper type. See To change the paper

type.

● Make sure the print quality setting is set to Best quality. See Set print quality.

● Turn the Photo Fix feature on or off. See Perfect photos automatically using

Photo Fix.

● The print cartridge may be running out of ink. Check the ink-level icon on the printer screen, and replace the cartridge if necessary. For more information, see Replace the print cartridge.

● You may have selected a low-resolution setting on the digital camera when you took the photo. For better results in the future, set the digital camera to a higher resolution.

● Make sure you are using the right type of photo paper for the project. Use HP Advanced Photo Paper for best results. For more information, see Choose the

right paper.

● You may be printing on the wrong side of the paper. Make sure the paper is loaded with the side to be printed facing toward the front of the printer.

● The print cartridge may need to be cleaned. For more information, see

Automatically clean the print cartridge.

46 HP Photosmart A610 series

● The print cartridge may need to be aligned. For more information, see Align the

print cartridge.

● Photos may be stacked in the output tray. The printed surface of your photos needs to be left exposed to the air for up to 5 minutes after printing. Do not place photos in an album until they have fully developed.

The photos I selected for printing in the digital camera do not print.

Solution Some digital cameras let you mark photos for printing both in the

camera's internal memory and on the memory card. If you mark photos in the internal memory, and then move photos from the camera's internal memory to the memory card, the marks do not transfer. Mark photos for printing after you transfer them from the digital camera's internal memory to the memory card.

Photos will not print from an iPod.

Cause You may have saved your photos to the iPod in low resolution.

Solution Photos must be stored in high resolution for the printer to recognize them.

Check your iPod documentation for information on changing the resolution setting.

Bluetooth printing problems

Before contacting HP support, read this section for troubleshooting tips, or go to the online support services at www.hp.com/support. Be sure to also read the documentation that came with your HP Bluetooth wireless printer adapter (if you are using one) and your device with Bluetooth wireless technology.

My Bluetooth device cannot find the printer.

Solution

● If you are using the optional HP Bluetooth wireless printer adapter, make sure the adapter is plugged into the camera port on the front of the printer. The light on the adapter flashes when the adapter is ready to receive data. If the printer has integrated Bluetooth wireless technology, check the Bluetooth light on the printer. The light flashes when the printer is ready to receive data.

● Bluetooth Visibility may be set to Not visible. Change this setting to Visible to all as follows:

– Press Menu. – Select Bluetooth, and then press OK. – Select Visibility, and then press OK. – Select Visible to all, and then press OK.

● Bluetooth Security level may be set to High. Change this setting to Low as follows:

– Press Menu. – Select Bluetooth, and then press OK. – Select Security level, and then press OK. – Select Low, and then press OK.

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Chapter 8

● The passkey (PIN) that the device with Bluetooth wireless technology is using for the printer may be incorrect. Make sure the correct passkey for the printer is entered in the device with Bluetooth wireless technology.

● You may be too far from the printer. Move the device with Bluetooth wireless technology closer to the printer. The maximum recommended distance between the device with Bluetooth wireless technology and the printer is 10 meters (30 feet).

No page came out of the printer.

Solution The printer may not recognize the type of file sent by the device with

Bluetooth wireless technology. For a list of the file formats that the printer supports, see Specifications.

Print quality is poor.

Solution The photo you printed may be low resolution. For better results, set the

digital camera to a higher resolution. Photos taken with VGA-resolution cameras, such as those found in wireless phones, may not have high enough resolution to produce a high-quality print.

The photo printed with borders.

Solution The printing program installed on your device with Bluetooth wireless

technology may not support borderless printing. Contact the vendor of the device, or go to their support Web site to obtain the latest updates for the printing program.

My computer cannot set the device name using the Bluetooth wireless connection.

Solution Use a USB cable to connect your computer to the printer in order to set

the printer Bluetooth device name using the printer Toolbox. The printer software must already be installed on the computer. See Install the software and the electronic Help.

Use the following instructions to get to the printer Toolbox.

Windows users only: Right-click the small monitor icon on the far right of the Windows taskbar and select either Launch/Show HP Solution Center or Launch/

Show Director, whichever appears. Click Settings, Print Settings, and then Printer Toolbox. Click the Configure Bluetooth Settings tab and enter the

Bluetooth device name in the Device Name box

Error messages

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

The following error messages may appear on the printer screen. Follow the instructions to resolve the problem.

48 HP Photosmart A610 series

Error message: Paper jam. Clear jam then press OK.

Solution Try the following steps to clear the paper jam: