HP Photosmart 5520 e, Photosmart 5522 e, Photosmart 5525 e Reference Guide

PHOTOSMART 5520 e-ALL-IN-ONE SERIES

Setup

Unpack and power on your printer (see setup flyer). Then follow instructions and animations on the printer
display to complete the printer setup.

Electronic Help

The electronic Help is automatically installed during printer software installation. Electronic Help includes
instructions on product features and troubleshooting, with additional links to online content. It also provides
product specifications, legal notices, environmental, regulatory, and support information.

Windows: After software installation, click Start > All Programs > HP > HP Photosmart 5520 series > Help.
Mac: During software installation, in the screen showing recommended software, select HP Recommended

Software, and then finish software installation.

• Mac OS X v10.6: Choose Mac Help from Help. In the Help Viewer, click and hold the Home button, and

then choose the Help for your device.

• Mac OS X v10.7: Choose Help Center from Help, click Help for all your apps, and then choose the Help

for your device.

To find the European Union Regulatory Notice statement and compliance information, go to the
electronic Help, click Appendix > Technical information > Regulatory notices > European Union
Regulatory Notice. The Declaration of Conformity for this product is available at the following
web address: www.hp.eu/certificates.

Readme

The Readme file contains HP support contact information, operating system requirements, and the most recent
updates to your product information.

Windows: Insert software CD. On software CD locate ReadMe.chm. Click ReadMe.chm to open and then
select ReadMe in your language.

Mac: Insert the software CD, and then double-click the Read Me folder located at the top-level of the software
CD.

English

No CD/DVD drive?

For computers without a CD/DVD drive, please go
to www.hp.com/support to download and install
the software.

Register your printer

Get quicker service and support alerts by
registering at www.register.hp.com.

Ink Usage

Ink from the cartridges is used in the printing process in several ways, including in the initialization process,
which prepares the printer and cartridges for printing, and in the printhead servicing process, which keeps
print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is
used. For more information, go to: www.hp.com/go/inkusage.

ES FREN

*CX042-90025*
*CX042-90025*

CX042-90025

Printed in [French]

Standard data rates may apply.

Printed in [English]
Printed in [Spanish]

© 2012 Hewlett-Packard Development Company, L.P.

Get to know your HP Photosmart

English

Control panel buttons:

1. Home: Returns you to the Home screen.

2. Help: On the Home screen, shows all Help

topics. On other screens, shows Help for that
screen.

3. Directional buttons: Allow you to navigate

through two home screens, photos, print
previews, apps, and horizontal menu options.

4. Back: Returns you to the previous screen.

5. Cancel: Stops the current operation.

6. ePrint icon and ePrint button: Displays the

printer’s email address, ePrint status, and ePrint
feature. You can change ePrint settings, or print
an Info page.

7. Wireless icon and Wireless button: Displays

wireless status, IP address, network name,
hardware address (MAC), and Wireless Direct
status. You can change the wireless settings
or print a wireless test report to help diagnose
network connection issues.

8. Ink icon: Shows estimated ink levels by cartridge.

9. Settings icon: You can change the Sleep mode,

Auto Power-off feature, or other settings from

the Preferences menu and use tools to perform
maintenance functions.

10. Photo: Print photos directly from a memory

card in various sizes and papers. Insert your
memory card into the memory card slot. Touch
View&Print to browse and print photos. Use
the Edit menu to rotate, crop, or fix a photo.

11. Apps: Provides a quick and easy way to access

and print information from the web, such as
maps, coloring pages, puzzles, and more.

12. Copy: Make 1-sided or 2-sided color or black
copies. Touch the Settings button to change
paper settings (size, type, resize, margins) and
image quality (lighten/darken, enhancements).

13. Scan: Select a destination by touching Email,
Memory Card, or Computer. You can also start a
scan from the computer sofware, which provides
more advanced features.

14. Quick Forms: You can print calendars, check lists,
games, notebook paper, graph paper, and music
paper.

15. On button.

16. Wireless status light:

• Solid blue light indicates that wireless connection has been established and you can print.

• Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure
your printer is within the range of the wireless signal.

• Fast blinking light indicates wireless error. Refer to the message on the printer display.

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Setup and troubleshooting

If you are unable to print...

Check for error messages and resolve them. If you are still unable to print, try the following in order:

Windows Mac

Make sure that your HP Photosmart is set as the
default printer and is not offline.

To do this:

1. On the Windows taskbar, click Start.

2. Then click:

• Devices and Printers (Windows 7

• Printers (Windows Vista

• Control Panel,and then click Printers and
Faxes (Windows XP

Look for your printer to see if it has a check mark in
a circle next to it. If not, right-click the printer icon
and select Set as default printer from the menu.

To check that your printer is not offline, right-click the
printer icon and ensure that Use Printer Offline and

Pause Printing are not selected.

If the HP printer software installation failed:

1. Remove the CD from your computer’s CD
drive, and then disconnect the printer from the
computer.

2. Restart the computer.

3. Temporarily disable any software firewall and
close any anti-virus software.

4. Insert the printer software CD into your
computer’s CD drive, then follow the onscreen
instructions to install the printer software. Do not
connect the USB cable until you are told to do
so.

5. After the installation finishes, restart the computer
and any security software you disabled or
closed.

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Check your print queue:

1. In System Preferences, click:

• Print & Fax (Mac OS X v10.6)

• Print & Scan (Mac OS X v10.7)

2. Click the Open Print Queue button.

3. Click a print job to select it.

4. Use the following buttons to manage the print
job:

• Delete: Cancel the selected print job.

• Resume: Continue a paused print job.

• If you made any changes, try to print again.

Restart and reset:

1. Restart the computer.

2. Reset the printer:

a. Turn off the printer and unplug the power

cord.

b. Wait a minute, then plug the power cord

back in and turn on the printer.

If you are still unable to print, uninstall and reinstall
the HP printer software.

To uninstall the software:

1. Disconnect the printer from your computer.

2. Open the Applications: Hewlett-Packard folder.

3. Double-click HP Uninstaller. Follow the onscreen
instructions.

To install the software:

1. Insert the CD into your computer’s CD drive.

2. On the desktop, open the CD, then double-click
HP Installer.

3. Follow the onscreen instructions.

English

Power specifications

CQ191-60017

• Input voltage: 100-240 Vac (+/- 10%)

• Input frequency: 50/60 Hz (+/- 3 Hz)

Note: Only use this printer with the power cord supplied by HP.

CQ191-60018

• Input voltage: 200-240 Vac (+/- 10%)

• Input frequency: 50/60 Hz (+/- 3 Hz)

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Networked printer use

Change from USB to wireless network connection

If you initially set up your printer using a USB connection to your computer, you can switch the connection to a
wireless network connection by following these steps.

Windows Mac

English

To change from USB to wireless connection:

1. From your computer, click Start > All Programs
> HP > HP Photosmart 5520 series >
PrinterSetup&Software.

2. Click Convert a USB connected printer to
wireless. Keep your USB cable connected until
prompted to disconnect it.

3. Follow the instructions on the screen.

Share your printer with multiple computers

If you already have your printer connected to your wireless network and want to share it with the other
computers connected to the same network, you need to install the printer software on other computers. During
the software installation, select the Wireless connection when prompted, and then follow the instructions on
the screen to finish installing the printer software.

To change from USB to wireless connection:

1. From your printer’s control panel, touch the

Wireless button.

2. Touch Wireless Setup Wizard.

3. Follow the steps in the Wireless Setup Wizard to
connect the printer.

4. Use HP Setup Assistant in Applications/Hewlett­Packard/Device Utilities to change the software
connection to this printer to wireless.

Connect wirelessly to the printer without a router

HP Wireless Direct allows your Wi-Fi devices (for example: computers or smartphones) to print directly to
your printer wirelessly, without a wireless router, from your Wi-Fi enabled devices. To set up and use Wireless
Direct:

1. From your printer’s control panel, touch the Wireless button.

2. Touch Settings.

3. Touch Wireless Direct, touch On (No Security) or On (With Security).
Note: If you turn on security, only users with the password will be able to print wirelessly to the printer. If

you turn off security, anyone with a Wi-Fi device within Wi-Fi range of the printer will be able to connect
to the printer. HP recommends that you turn on security for Wireless Direct.

4. Touch Display Name to display the Wireless Direct name.

5. Touch Display Password to display the Wireless Direct password if you have the Wireless Direct security
on.

6. From your wireless computer or mobile device, turn on the Wi-Fi radio, search for and connect to the
Wireless Direct name (for example: HP-Print-xx-Photosmart-5520). Then print as you normally do from your
computer or mobile device.

If you have Wireless Direct security on, enter the Wireless Direct password when prompted.

Note:

• If you want to print from a mobile device, you need to have a print application on your mobile device.

• If you want to print from your computer, you need to install the printer software.

• The Wireless Direct connection is available even if the printer is also connected to a wireless home
network.

• You cannot access the Internet through the Wireless Direct connection.

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Networked printer troubleshooting

If you cannot connect the printer to the network…

• Get help from Wireless Printing Center: The HP Wireless Printing Center website
(www.hp.com/go/wirelessprinting) is an online reference guide to setting up your home network and
HP printer for wireless printing. On this website, you will find information that can help you prepare your
wireless network, set up or reconfigure your printer, and troubleshoot your setup (including using the
Windows Network Diagnostic Utility).

• Confirm your printer’s wireless radio is on. From the printer’s control panel, touch the Wireless button, if it
shows Wireless Off, touch Turn On.

• Confirm that your printer is on your network. To do this:

1. From your printer’s control panel, touch the Wireless button.

2. Touch Settings, touch the down arrow button to scroll through options, and then touch Print Wireless
Test Report.

3. The Wireless Test Report is automatically printed.

- Check the top of the report to see if something failed during the test.

- See the Diagnostics Results section for all tests that were performed, and whether or not your printer

passed.

- Find out the Network Name (SSID) to which your printer is currently configured for connection from
the Current Configuration section.

Note: Your computer might be connected to a Virtual Private Network (VPN). Temporarily disable the VPN
before proceeding with the installation. Being connected to a VPN is like being on a different network;
you will need to disconnect the VPN to access the product over the home network.

• Security software might be causing problems. Security software installed on your computer is designed

to protect your computer against threats that can come from outside your home network. A security
software suite can contain different types of software such as an anti-virus, anti-spyware, firewall and
child protection applications. Firewalls can block communication between devices connected on the home
network and can cause problems when using devices like network printers and scanners.

Problems that you might see include:

- The printer cannot be found over the network when installing the printer software.

- You suddenly cannot print to the printer even though you could the day before.

- The printer shows that it is OFFLINE in the Printer and Faxes folder.

- The software shows the printer status is “disconnected“ even though the printer is connected to the

network.

- If you have an All-in-One, some functions work, like print, and others don’t, like scan.

A quick troubleshooting technique is to disable your firewall and check if the problem goes away.
Here are some basic guidelines for using security software:

- If your firewall has a setting called trusted zone, use it when your computer is connected to your
home network.

- Keep your firewall up to date. Many security software vendors provide updates which correct known
issues.

- If your firewall has a setting to not show alert messages, you should disable it. When installing
the HP software and using the HP printer, you may see alert messages from your firewall software.
You should allow any HP software which causes an alert. The alert message may provide options
to allow, permit, or unblock. Also, if the alert has a remember this action or create a rule for this
selection, make sure to select it. This is how the firewall learns what can be trusted on your home
network.

If you still cannot connect the printer to the network, go to www.hp.com/go/wirelessprinting, click

Firewall Help, you can find more solutions there.

English

5

HP printer limited warranty statement

HP product Duration of limited warranty

Software Media 90 days
Printer 1 year

English

Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed

Printheads (only applies to products with customer 1 year
replaceable printheads)

Accessories 1 year unless otherwise stated

A. Extent of limited warranty

1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects
in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the
customer.

2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not
warrant that the operation of any product will be interrupted or error free.

3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover
any other problems, including those that arise as a result of:

a. Improper maintenance or modification;
b. Software, media, parts, or supplies not provided or supported by HP;
c. Operation outside the product's specifications;
d. Unauthorized modification or misuse.

4. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the
customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of
a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to
service the printer for the particular failure or damage.

5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's
warranty, HP shall either repair or replace the product, at HP's option.

6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall,
within a reasonable time after being notified of the defect, refund the purchase price for the product.

7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the
product being replaced.

9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance.

10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts
for additional warranty services, such as on-site service, may be available from any authorized HP service facility in
countries where the product is distributed by HP or by an authorized importer.

B. Limitations of warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

C. Limitations of liability

1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and
exclusive remedies.

2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN
THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.

D. Local law

1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary
from state to state in the United States, from province to province in Canada, and from country to country elsewhere in
the world.

2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed
modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty
Statement may not apply to the customer. For example, some states in the United States, as well as some governments
outside the United States (including provinces in Canada), may:

a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer

(e.g., the United Kingdom);
b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or
c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer

cannot disclaim, or allow limitations on the duration of implied warranties.

3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT

EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.

Dear Customer,
You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your

country.

You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not
in any way affected by this HP Limited Warranty.

Ireland: Hewlett-Packard Ireland Limited, 63-74 Sir John Rogerson's Quay, Dublin 2
United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN
Malta: Hewlett-Packard International Trade B.V., Malta Branch, 48, Amery Street, Sliema SLM 1701, MALTA
South Africa: Hewlett-Packard South Africa Ltd, 12 Autumn Street, Rivonia, Sandton, 2128, Republic of South Africa

on the cartridge has been reached, whichever occurs first. This
warranty does not cover HP ink products that have been refilled,
remanufactured, refurbished, misused, or tampered with.

HP Limited Warranty

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