HP PageWide XL 5000, PageWide XL 5100 User's Guide
HP PageWide XL 5000/5100 Printer and MFP
User Guide
© Copyright 2015, 2018 HP Development
Company, L.P.
Edition 7
Legal notices
The information contained herein is subject to
change without notice.
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services are set forth in the express warranty
statement accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
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omissions contained herein.
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Table of contents
1 Introduction ............................................................................................................................................................................................... 1
Welcome to your printer .......................................................................................................................................................... 2
Safety precautions ................................................................................................................................................................... 2
Main components ..................................................................................................................................................................... 7
Front panel ................................................................................................................................................................................ 8
HP Utility .................................................................................................................................................................................. 12
Embedded Web Server .......................................................................................................................................................... 13
Turn the printer on and o ................................................................................................................................................... 14
Internal prints ......................................................................................................................................................................... 15
Preparing your printer ........................................................................................................................................................... 16
Accessibility ............................................................................................................................................................................. 35
Other sources of information ............................................................................................................................................... 36
2 Paper handling ........................................................................................................................................................................................ 37
General information and tips ............................................................................................................................................... 38
Supported paper types ......................................................................................................................................................... 39
Paper status ............................................................................................................................................................................ 41
Load paper .............................................................................................................................................................................. 41
Unload paper .......................................................................................................................................................................... 46
Paper options .......................................................................................................................................................................... 46
Store paper .............................................................................................................................................................................. 46
Cannot load paper .................................................................................................................................................................. 47
Protect a paper type .............................................................................................................................................................. 47
Paper jam ................................................................................................................................................................................ 48
3 Ink system ............................................................................................................................................................................................... 66
Ink cartridges .......................................................................................................................................................................... 67
Print bar ................................................................................................................................................................................... 70
Cleaning container ................................................................................................................................................................. 77
Maintenance cartridge ........................................................................................................................................................... 79
Safe mode ............................................................................................................................................................................... 82
4 Networking .............................................................................................................................................................................................. 83
Introduction ............................................................................................................................................................................. 84
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Control network protocols .................................................................................................................................................... 84
Front-panel menu items ....................................................................................................................................................... 84
Link conguration methods ................................................................................................................................................. 88
Troubleshooting ..................................................................................................................................................................... 88
5 Sending a job to print ............................................................................................................................................................................. 93
Print from the driver .............................................................................................................................................................. 94
Print from a USB ash drive ................................................................................................................................................. 97
Print by email (HP ePrint) ...................................................................................................................................................... 98
Select print quality ................................................................................................................................................................. 99
6 Queue management ............................................................................................................................................................................ 101
Job queue introduction ....................................................................................................................................................... 102
Job queue actions ................................................................................................................................................................ 103
Job queue options ............................................................................................................................................................... 106
Default printing preferences .............................................................................................................................................. 106
Job deletion .......................................................................................................................................................................... 106
Job queue in the Embedded Web Server ......................................................................................................................... 107
7 Scanning and copying (MFP only) ...................................................................................................................................................... 108
Quicksets ............................................................................................................................................................................... 109
Scanning ................................................................................................................................................................................ 109
Copying .................................................................................................................................................................................. 114
Scanner preferences ........................................................................................................................................................... 119
Scanner troubleshooting .................................................................................................................................................... 119
Scanner diagnostic plot ...................................................................................................................................................... 130
8 Collection and nishing ....................................................................................................................................................................... 133
Top stacker ............................................................................................................................................................................ 134
High-capacity stacker .......................................................................................................................................................... 135
HP folders ............................................................................................................................................................................. 136
Basket .................................................................................................................................................................................... 146
9 Print quality ........................................................................................................................................................................................... 148
General printing advice ....................................................................................................................................................... 149
Optimize print quality app .................................................................................................................................................. 149
Print diagnostic plot ............................................................................................................................................................ 150
Advanced options ................................................................................................................................................................ 152
Enhanced printhead recovery ............................................................................................................................................ 153
Page length accuracy .......................................................................................................................................................... 153
Manual printhead alignment .............................................................................................................................................. 154
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10 Maintenance ....................................................................................................................................................................................... 155
Check printer status ............................................................................................................................................................ 156
Clean the exterior of the printer ........................................................................................................................................ 156
Move or store the printer .................................................................................................................................................... 156
Move or store the high-capacity stacker .......................................................................................................................... 157
Move or store the folder ..................................................................................................................................................... 157
Clean the scanner’s glass plate (MFP only) ...................................................................................................................... 157
Replace the scanner’s glass plate (MFP only) ................................................................................................................. 160
Calibrate the scanner (MFP only) ....................................................................................................................................... 162
Replace the folder’s tab reel .............................................................................................................................................. 163
Update the rmware ........................................................................................................................................................... 167
Secure File Erase .................................................................................................................................................................. 169
Disk Wipe ............................................................................................................................................................................... 169
11 Accessories ......................................................................................................................................................................................... 170
How to order ......................................................................................................................................................................... 170
List of accessories ................................................................................................................................................................ 170
Non-HP accessories ............................................................................................................................................................ 171
12 When you need help .......................................................................................................................................................................... 172
Request support .................................................................................................................................................................. 173
Customer Self-Repair .......................................................................................................................................................... 173
Service information ............................................................................................................................................................. 173
13 Retrieving printer usage information ............................................................................................................................................. 174
Get printer usage and accounting information ............................................................................................................... 175
Get usage information ........................................................................................................................................................ 175
Get detailed job accounting information .......................................................................................................................... 177
14 Printer specications ......................................................................................................................................................................... 179
Functional specications .................................................................................................................................................... 180
Physical specications ........................................................................................................................................................ 181
Memory specications ........................................................................................................................................................ 181
Power specications ........................................................................................................................................................... 181
Environmental specications ............................................................................................................................................. 182
Acoustic specications ........................................................................................................................................................ 183
Speed specications (Lines/Fast mode) ........................................................................................................................... 183
15 Front-panel error messages ............................................................................................................................................................ 184
Glossary ..................................................................................................................................................................................................... 185
Index ........................................................................................................................................................................................................... 188
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1 Introduction
●
Welcome to your printer
●
Safety precautions
●
Main components
●
Front panel
●
HP Utility
●
Embedded Web Server
●
Turn the printer on and o
●
Internal prints
●
Preparing your printer
●
Accessibility
●
Other sources of information
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Welcome to your printer
Your printer is a color inkjet printer designed for printing and delivering faster, in monochrome and color, with a
single device. Some major features:
● HP PageWide XL 5000 printer series: Print up to 14 D/A1 pages/min; rst page out in 20 s.
HP PageWide XL 5100 printer series: Print up to 20 D/A1 pages/min; rst page out in 20 s.
● Deliver mixed monochrome and color sets with a consolidated workow.
● Start printing faster with an ultra-fast processor, plus native PDF management or HP SmartStream
software.
● Free up the operator when using accessories such as the production stacker, online folder, up to four rolls,
and dual ink supplies with auto-switch.
● Print GIS map and point-of-sale (POS) poster applications at breakthrough speeds.
● Set a technical document standard with crisp lines, ne detail, and smooth grayscales.
● HP PageWide XL pigment ink for dark blacks, vivid colors, and moisture/fade resistance, even on uncoated
bond paper.
● Print on a wide range of papers up to 40 in (101.6 cm) wide, covering ISO/US technical and oset
standards.
● Do it all with one space-saving device for both monochrome and color, or opt for the MFP to print/scan/
copy.
● Reduce downtime with cloud-based support, self-monitoring, proactive alerts, and automatic maintenance.
Safety precautions
Before using your printer, read, understand, and follow these safety precautions, and your local Environmental,
Health, and Safety regulations, to make sure you can use the equipment safely.
You are expected to have the appropriate technical training and experience necessary to be aware of hazards to
which you may be exposed in performing a task, and take appropriate measures to minimize the risks to yourself
and to other people.
General safety guidelines
● There are no operator-serviceable parts inside the printer except those covered by HP's Customer Self
Repair program (see http://www.hp.com/go/selfrepair/). Refer servicing of other parts to qualied service
personnel.
● Turn o the printer and call your service representative in any of the following cases:
– The power cord or plug is damaged.
– The drying enclosures are damaged (Asia-Pacic and Japan only).
– The printer has been damaged by an impact.
– There is any mechanical or enclosure damage.
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– Liquid has entered the printer.
– There is smoke or an unusual smell coming from the printer.
– The printer has been dropped.
The drying module has been damaged (Asia-Pacic and Japan only).
–
– The printer is not operating normally.
● Turn o the printer in either of the following cases:
– During a thunderstorm
– During a power failure
● Take special care with zones marked with warning labels.
Electrical shock hazard
WARNING! The internal circuits of the built-in power supplies and power inlet operate at hazardous voltages
capable of causing death or serious personal injury.
WARNING! The internal circuits of the drying system (Asia-Pacic and Japan only) operate at hazardous
voltages capable of causing death or serious personal injury.
The printer uses one power cord. Unplug the power cord before servicing the printer.
To avoid the risk of electric shock:
● The printer must be connected to earthed mains outlets only.
● Do not attempt to dismantle the drying modules (Asia-Pacic and Japan only).
● Do not remove or open any other closed system covers or plugs.
● Do not insert objects through slots in the printer.
● Take care not to trip over the cables when walking behind the printer.
Heat hazard (Asia-Pacic and Japan only)
The printer’s drying subsystem operates at high temperatures and can cause burns if touched. To avoid personal
injury, take the following precautions:
● Let the printer cool down before accessing the paper output area in case of a paper jam.
● Let the printer cool down before performing some maintenance operations.
Fire hazard
The internal parts of the printer’s drying subsystem (Asia-Pacic and Japan only) operate at high temperatures.
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To avoid the risk of re, take the following precautions:
● The customer is responsible for meeting the printer's requirements and the Electrical Code requirements
according to the local jurisdiction of the country where the equipment is installed. Use the power supply
voltage specied on the nameplate.
● Use only the power cord supplied by HP with the printer. Do not use a damaged power cord. Do not use the
power cord with other products.
● Do not insert objects through slots in the printer.
● Take care not to spill liquid on the printer. After cleaning, make sure all components are dry before using
the printer again.
● Do not use aerosol products that contain ammable gases inside or around the printer. Do not operate the
printer in an explosive atmosphere.
● Do not block or cover the openings of the printer.
● Do not attempt to dismantle or modify the drying modules (Asia-Pacic and Japan only).
Mechanical hazard
The printer has moving parts that could cause injury. To avoid personal injury, take the following precautions
when working close to the printer:
● Keep your clothing and all parts of your body away from the printer's moving parts.
● Avoid wearing necklaces, bracelets, and other hanging objects.
● If your hair is long, try to secure it so that it will not fall into the printer.
● Take care that sleeves or gloves do not get caught in the printer's moving parts.
● Do not operate the printer with covers bypassed.
● Do not try to dismantle the cutter assembly: refer servicing to qualied service personnel.
● Do not stand on the drawers: the printer could fall over.
Light radiation hazard
Light radiation is emitted from the beacon, ink level indicators, paper drawer indicators, and formatter status
indicators. The emitted light is in compliance with the requirements of the exempt group of IEC 62471:2006,
Photobiological safety of lamps and lamp systems. Do not modify these modules.
Heavy paper hazard
Special care must be taken to avoid personal injury when handling heavy rolls of paper.
● Handling heavy rolls may require more than one person. Care must be taken to avoid back strain and/or
injury.
● Consider using a forklift, pallet truck, or other handling equipment.
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● When handling heavy rolls, wear personal protective equipment including boots and gloves.
● Do not exceed the maximum weight of a paper roll: see Functional specications on page 180.
Paper rolls could weigh up to 18 kg. Follow your local Environmental Health and Safety recommendations for
handling heavy paper rolls.
Ink handling
HP recommends that you wear gloves when handling the ink maintenance cartridge or waste container.
Warnings and cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer
from being damaged. Follow the instructions marked with these symbols.
WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury or
death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or
damage to the printer.
Warning labels
Label Explanation
Electric shock hazard. Heating modules operate at hazardous
voltages. Disconnect power cord before servicing.
CAUTION: Double pole. Neutral fusing.
Before starting, read and follow the operating and safety
instructions.
Crush hazard. Keep hands away from the moving service carriage.
This label is located by the access to the service carriage, on the gas
springs, and in the folder.
You are recommended to wear gloves when handling the cleaning
container.
This label is located on the cleaning container and by the access to
the service carriage.
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Label Explanation
Do not use the drawers as stairs: the printer could overbalance.
This label is located on the drawers.
Do not touch the starwheels: they are fragile.
This label is located on each side of the output area.
Risk of trapped ngers. Do not touch the rollers.
This label is located on the high-capacity stacker.
Risk of trapped ngers. Do not touch the gears while they are
moving.
This label is located on the high-capacity stacker.
NOTE: The nal label position and its size on the printer may vary slightly, but labels should always be visible
and close to the potential risk area.
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Main components
The following front and rear views of the printer illustrate the main components.
Front view
1. Print bar
2. Front panel
3. Ink cartridges
4. Paper access front cover
5. Drawer
6. Maintenance cartridge
Rear view
1. Output module
2. Paper output
3. Power switch and plug
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4. LAN connections
5. Cleaning container
Front panel
The front panel is a touch-sensitive screen with a graphical user interface, located on the front right of the
printer. It can rotate 360 degrees horizontally, so you can use it from the front or rear of the printer. It can also be
tilted to minimize
It gives you complete control of your printer: from the front panel, you can view information about the printer,
change printer settings, monitor printer status, and perform tasks such as supplies replacement and
calibrations. The front panel displays alerts (warning and error messages) when necessary.
reections.
It includes the following components:
1. A Hi-Speed USB host port, intended for connecting a USB ash drive, which can provide les to be printed or
a destination for scanned les. When a USB ash drive is inserted, a USB icon is displayed on the
front panel's home screen.
2. The front panel itself: an 8 inch, full-color, touch-sensitive screen with a graphical user interface.
3. A loudspeaker.
4. The Power key, with which you can turn the printer on or o, or wake up from sleep mode. The key is
illuminated when the printer is on. It ashes when the printer is in sleep mode.
5. The beacon, which enables you to see printer status and alerts from a distance.
The front panel has a large central area to display dynamic information and icons. On the left and right sides you
can see up to four xed icons at dierent times. Normally they are not all displayed at the same time.
Left and right xed icons
● Tap to return to the home screen.
● Tap to view help about the current screen.
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● Tap to go back to the previous screen. This does not discard any changes made in the current screen.
● Tap to cancel the current process.
Home screens
There are three top-level screens that you can move between by sliding your nger across the screen, or tapping
the appropriate button at the bottom of the screen:
● The rst main screen provides direct access to the important printer functions, depending on your printer
model and accessories.
Non-MFP screen
MFP screen
● The all-app screen displays a list of all apps available in your printer, and the status of each of them.
ENWW Front panel 9
● The widget screen enables you to monitor at a glance supplies such as ink and paper, the job currently
Printer alerts
The printer has a beacon located on top of the front panel; it gives a summary of the printer status that can be
seen from a distance.
being printed, and the job queue.
IMPORTANT: The information provided in the beacon is for functional information purposes only, and is not
relevant to your safety. Warning labels on the printer must be always considered when operating the printer,
regardless of the status indicated by the beacon lights.
White light The printer is ready.
White moving light The printer is printing or preparing to print.
The printer will need attention soon: for example, it is almost out of ink or
Yellow end light
paper. When printing, the yellow light remains at the left, and a white
moving light appears.
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Yellow light
The printer can print, but there is something wrong. If the problem persists,
contact your support representative. While printing, you will see a yellow
instead of a white light.
You can change the beacon settings by tapping , then System > Beacon. For example, you can change the
brightness of the beacon. You can also turn o beacon warnings and show only denite errors.
Dim mode
After some time with no activity (5 minutes by default), the printer goes to dim mode, which reduces the
brightness of the front panel by 25% and the brightness of the beacon by 10%. Any activity, such as the use of
the front panel or the arrival of a print job, ends dim mode and restores normal brightness. After some time in
dim mode (15 minutes by default), the printer changes to sleep mode. The time periods can be changed from
the front panel. See Sleep mode on page 11.
Sleep mode
Red light
The printer is unable to print and needs attention, or a major subsystem of
the printer is not working.
Sleep mode puts the printer into a reduced power state after a period of inactivity, turning o some elements to
save energy. Printer features can be enabled from this mode, and the printer maintains network connectivity,
waking up only as necessary.
The printer can be woken from sleep mode in any of the following ways:
● By pressing the power button
● By opening a door or drawer
● By sending a print job
● By inserting a page into the scanner (MFP only)
● By installing or uninstalling the high-capacity stacker
The printer wakes up in several seconds, more quickly than if it is completely turned o. While in sleep mode, the
power button blinks.
To change the time that elapses before sleep mode, see Change system options on page 12.
Printer Monitoring (with the Print Spooler) and Remote Printer Management with the HP Utility and Web
JetAdmin continue to be available during sleep mode. Some remote management tasks oer the option of
remotely waking up the printer if needed to perform the task.
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Change the language of the front-panel display
There are two possible ways to change the language of the front-panel menus and messages:
● If you can understand the current front-panel display language, tap , then System > Language .
● If you cannot understand the current front-panel display language, start with the printer powered o. Press
the power key to turn it on. When you see icons appear on the front panel, tap and then . The
front panel acknowledges this sequence by turning the icons on and o rapidly.
Whichever method you used, the language selection menu should now appear on the front-panel display. Tap
your preferred language.
The available languages are English, Portuguese, Spanish, Catalan, French, Dutch, Italian, German, Polish,
Russian, Simplied Chinese, Traditional Chinese, Korean, and Japanese.
Change system options
You can change various printer system options from the front panel. Tap , then System.
● Date and time options to view or set the printer's date and time.
● Speaker volume to change the volume of the printer's loudspeaker. Select O, Low, or High.
● Front panel brightness to change the brightness of the front-panel display. The default brightness is 50.
● Beacon > Beacon to change the brightness of the beacon. Select High, Medium, Low, or O.
● Beacon > Notify warning alerts to turn warning alerts on or o.
● Power options > Printer sleep to change the length of time the printer waits before going into sleep mode
● Unit selection to change the units of measurement in the front-panel display. Select English or Metric. By
● Restore factory settings to restore the printer settings to their original values as set in the factory. This
HP Utility
The HP Utility enables you to manage your printer from a computer with a TCP/IP connection.
NOTE: The HP Utility under Mac OS X and the HP DesignJet Utility under Windows have similar functions and
are sometimes referred to collectively as the HP Utility in this guide.
(see Sleep mode on page 11). You can set the time from 5 to 240 minutes. The default time is 20 minutes
(total time including 5 minutes in dim mode).
default, units are set to Metric.
option restores all of the printer settings except the Gigabit Ethernet settings and paper presets.
● Under Windows, start the HP DesignJet Utility from the icon on your taskbar or from Start > All
Programs > HP > HP DesignJet Utility > HP DesignJet Utility. This launches the HP DesignJet Utility, showing
the printers installed on your computer. When you open the HP DesignJet Utility for the rst time, it may
oer you an automatic update with enhanced functionality that we recommend you to accept.
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● Under Mac OS X, launch the HP Utility from your Dock shortcut or by clicking Applications > HP > HP Utility.
This launches the HP Utility, showing the printers installed on your computer.
When you select your printer in the left pane, everything that appears in the right pane is specic to that
printer.
Embedded Web Server
The Embedded Web Server is a Web server running inside the printer. You can use it to obtain printer
information, manage settings and presets, install new rmware, and troubleshoot problems. Service engineers
can use it to retrieve internal information that helps to diagnose printer problems.
You can access the Embedded Web Server remotely by using an ordinary Web browser running on any computer.
The following browsers are known to be compatible with the Embedded Web Server:
● Microsoft Internet Explorer 8 and later for Windows 7 and later
● Apple Safari 6 and later for OS X 10.8 and later
ENWW Embedded Web Server 13
● Mozilla Firefox 36 and later
● Google Chrome 41 and later
Make a note of your printer's IP address, which you can see on the front panel by tapping the icon, then
Network.
To use the Embedded Web Server on any computer, open your Web browser and enter the printer's IP address in
the browser's address bar.
The Embedded Web Server window displays ve separate tabs. A button near the top of each page provides
access to online help.
The Embedded Web Server functions in the following languages: English, Portuguese, Spanish, Catalan, French,
Dutch, Italian, German, Polish, Russian, Simplied Chinese, Traditional Chinese, Korean, and Japanese. It uses the
language that you specied in your Web browser options. If you specify a language that it cannot support, it
functions in English.
To change the language, change your Web browser's language setting. For example, in Chrome, click Settings >
Language (in the advanced settings view), and make sure that the language you want is at the top of the list in
the dialog box; or, in Internet Explorer version 8, go to the Tools menu and click Internet Options > Languages.
Make sure that the language you want is at the top of the list in the dialog box.
To complete the change, close and reopen your Web browser.
Turn the printer on and o
If you wish to turn the printer on or o or reset the printer, the normal and recommended method is to use the
power key on the front panel.
However, if you plan to store the printer for a long period or the power key does not seem to work, you are
recommended to turn it o using the power switch at the rear.
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To turn it back on, use the power switch at the rear.
When the printer is powered back on, it takes about 3 minutes to initialize and check and prepare the print bar.
Preparing the print bar takes about 75 seconds. However, if the printer has been o for 2 weeks or more,
preparing the print bar could take up to 7 minutes, plus 13 minutes if it needs a printhead recovery.
See also Sleep mode on page 11.
Internal prints
The internal prints give various kinds of information about your printer. They can be requested from the front
panel.
Before requesting any internal print, check that the printer and the paper are ready for printing.
● The loaded paper should be at least A3 landscape—420 mm (16.53 in) wide—otherwise the print may be
clipped.
● The front panel should be displaying the Ready message.
To print any internal print, tap , then scroll down to Internal prints and tap it, then select the internal print
you want. The following internal prints are available:
● Demo prints show some of the capabilities of the printer
– Print drawing demo
– Print rendering demo
– Print GIS map
● User information prints
– Usage report shows estimates of the total number of prints, number of prints by paper type, number
of prints by print-quality option, counting of scans, and total amount of ink used per color (the
accuracy of these estimates is not guaranteed)
– HP-GL/2 palette shows the color or grayscale denitions in the currently selected color palette
– PostScript font list shows PostScript fonts available (PostScript printers only)
– Print folder pattern
● Service information prints
ENWW Internal prints 15
– Print current information
– Print usage information
– Print event logs
Print calibration status
–
– Print connectivity conguration
– Print all pages (prints all the above reports)
● Output destination prints
– Print test on folder to check alignment
– Print test on stacker to test alignment
Preparing your printer
Connect the printer to your network
The printer is able to congure itself automatically for most networks, in a similar way to any computer in the
same network. The rst time you connect it to a network, this process may take a few minutes.
Once the printer has a working network conguration, you can check its network address from the front panel:
tap .
TIP: Consider making a note of the printer’s network name and IP address, because you may need them during
the setup process of connecting your Windows or Mac OS computer clients.
Modify network conguration
To modify the current network conguration, go to the front panel and tap , then , then Gigabit
Ethernet. From here it is possible, though not normally necessary, to change the settings manually; this can also
be done remotely using the Embedded Web Server.
For full details of the available connectivity settings, see Networking on page 83.
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If you accidentally miscongure the printer’s network settings, you can restore the network settings to their
factory values from the front panel: tap , then , then , then Restore factory settings. Then you
must restart the printer. This automatically provides a working network conguration for most networks. The
printer’s other settings remain unchanged.
Connect a computer to the printer by network (Windows)
The following instructions apply if you intend to print from software applications using a printer driver. See
Sending a job to print on page 93 for alternative ways of printing.
Before you begin, check your equipment:
● The printer should be set up and on.
● The Ethernet switch or router should be on and functioning correctly.
● The printer and the computer should be connected to the network (see Connect the printer to your network
on page 16).
Now you can proceed to install the printer software and connect to your printer.
Printer software installation
1. Make a note of the printer’s host name and IP address from the front panel (see Embedded Web Server
on page 13).
2. Download the printer software from HP's website at http://www.hp.com/go/pagewidexlseries/support/
drivers.
3. Select Windows or Mac OS X software, and choose which specic software you want to install (by default,
all of it).
4. Once downloaded, open it, and follow on-screen steps.
If your computer fails to nd any printers on the network, the Printer Not Found window is displayed, which helps
you to try to nd your printer. If you have a rewall in operation; you may have to disable it temporarily in order
to nd the printer. You also have the options of searching for the printer by its hostname, IP address or MAC
address.
Uninstall the printer software (Windows)
Use the Control Panel to uninstall the software, in the same way as you can uninstall any other software.
Connect a computer to the printer by network (Mac OS X)
You can connect your printer to a network under Mac OS X by using the following methods:
● Bonjour
● TCP/IP
NOTE: The printer does not support AppleTalk.
The following instructions apply if you intend to print from software applications using a printer driver. See
Sending a job to print on page 93 for alternative ways of printing.
ENWW Preparing your printer 17
Before you begin, check your equipment:
● The printer should be set up and on.
● The Ethernet switch or router should be on and functioning correctly.
● The printer and the computer should be connected to the network (see Connect the printer to your network
on page 16).
Now you can proceed to install the printer software and connect to your printer.
1. Go to the front panel and tap . Note the mDNS service name of your printer.
2. Access the install package from HP's website: http://www.hp.com/go/pagewidexlseries/support/drivers. If
prompted, select your printer from the list.
3. When the PageWide Printer window appears on your screen, click Software and drivers.
4. Select Windows or Mac OS X software, and choose which specic software you want to install (by default,
all of it).
5. When the software has been installed, the HP Utility starts automatically, to set up a connection to your
printer. Follow the instructions on your screen.
6. In the Setup Assistant screen, look for your printer's mDNS service name (which you noted in step 1) in the
Printer Name column.
● If you nd the right name, scroll sideways if necessary to see the Connection Type column, and check
that it shows Bonjour. Then highlight that line. Otherwise, continue searching further down the list.
● If you cannot nd your printer's name just click Continue and do the setup manually in your System
Preferences later on.
Click Continue.
7. Continue following the instructions on the screen.
Uninstall the printer software (Mac OS X)
During the previous installation step, you have the option to install the HP Uninstaller application in your system.
This should be available under HP in the system Applications folder.
IMPORTANT: The HP Uninstaller application will uninstall all HP Software installed in your system.
To delete the print queue only, select the Print & Scan dialog from the system preferences. Click the name of the
printer and then click the – button.
Congure your connectivity
By conguring your connectivity, you can print from your local network, keep your printer up to date, and access
additional printer services. Remember to connect your network cable to the printer.
18 Chapter 1 Introduction ENWW
Accept the connectivity agreement and settings in order to:
● Receive automatic rmware updates
● Participate in the Customer Involvement Program
● Enable additional printer services
A network connection is required, so the printer will test its own connectivity. Congure and troubleshoot the
printer’s connectivity and start benetting from connecting your printer.
If you are part of the HP Partner Link Pay-per-use service, remember to go to the Connectivity app and tap
Printer services > Register new service in order to register the printer service.
During initial printer setup, you are asked whether you want to enable these services. That decision can be reset
later by tapping
In addition, each service can be enabled or disabled individually as explained below.
Verify printer connection to HP
You can check that the printer is able to connect to HP services by tapping , then , and verifying the
status there.
If there is any problem connecting to HP, you will be provided with a description of the problem and some
possible solutions.
, then Connectivity > Reset Connectivity Agreement.
Congure the Customer Involvement Program and other printer services
You can check your Customer Involvement Program status by tapping , then .
Tap Test all connectivity to test your connection to HP, the Customer Involvement Program, and other online print
services. If any problem is detected, you will be provided with a description of the problem and some possible
solutions.
ENWW Preparing your printer 19
Congure email printing through HP Connected
The HP Connected service makes it easy to send jobs to your printer by attaching them to an email message.
You must accept the “Connectivity agreement” in order to use HP Connected. You can change your decision by
tapping , then Connectivity > Reset Connectivity Agreement.
To congure the email printing conguration, tap , then , which will display your printer’s unique
printer code and the email address that can be used to send jobs to the printer. You must also visit
http://www.hpconnected.com to register yourself and your printer (using the printer code).
Tap in the top right corner of the HP Connected screen to access the following options:
● HP Connected Connectivity menu: You can enable or disable HP Connected for this printer, or completely
remove it from the HP Connected service.
● Printer code: You can view or renew the printer code.
● Email address: You can view the printer’s email address.
● HP Connected jobs: You can decide whether jobs received by email should be printed directly (the default
option) or put on hold in the job queue.
● Restore HP Connected settings: You can restore HP Connected settings to their default values.
Congure rmware updates
You can choose from the Embedded Web Server or from the front panel whether and how to download rmware
updates.
NOTE: If an administrator password has been set, it will be required to change these settings.
● In the Embedded Web Server: click Setup > Firmware update.
● Using the front panel: tap , then , then .
The following settings are available:
● Check: If you select Automatically (the default setting), the printer will check automatically every week (or
after the printer has been restarted seven times, whichever happens rst) whether new rmware is
available. If you select Manually, the printer will not check automatically; you can check manually whenever
you like.
● Download: If you select Automatically (the default setting), the printer will automatically download new
rmware whenever it becomes available. If you select Manually, you will be asked to approve each
download.
NOTE: Downloading the rmware does not mean that you have installed it in your printer. To install the
new rmware, you must conrm the installation manually.
● Firmware update history: A list of rmware versions that have been installed in the printer. It is usually
possible to reinstall the version immediately before the version that is currently installed, if you have some
problem with the current version.
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Congure a scan-to-network or scan-to-FTP folder (MFP only)
A scanned image may be saved in a USB ash drive, in a network folder, or in an FTP folder. The USB ash drive
option requires no preparation, but the other options will not work until they have been set up in the following
way.
NOTE: The printer accesses scan-to-network shared folders (as a client) using NTLMv1- and NHLMv2-based
authentication. Scan-to-FTP folder uses plain text authentication. Therefore scan-to-network should be
preferred for security reasons.
Server conguration for scan-to-network folder
1. Create a folder on a computer that the scanner can access through the network. See Example: Create a
scan-to-network folder under Windows on page 22 or Example: Create a scan-to-network folder under
Mac OS on page 24.
2. Create a user account on the same computer for the printer.
3. Change the sharing options of the folder so that it is shared with the 'scanner user', and assign full control
of the folder to that user.
4. Create a share name for the folder.
Server conguration for scan-to-FTP folder
1. Create a folder on an FTP server.
2. Ensure that you know the server name, user name, and password for the FTP server.
IMPORTANT: You must complete the above steps for one option or the other before starting the
remaining steps below.
Conguration in the Embedded Web Server
1. In the printer's Embedded Web Server, click the Setup tab and then Scan to network. See Embedded Web
Server on page 13.
Alternatively, in the HP Utility, click the Settings tab and then Scan to network. See HP Utility on page 12.
2. On the Scan to Network page, click Add network folder, and ll in the various elds.
ENWW Preparing your printer 21
● Protocol may be FTP or CIFS (scan-to-network).
● Folder type may be public or private. The folder type is displayed in both the Embedded Web Server
and the front panel with an icon. When you select a private folder, you must enter a password in the
front panel.
● Alias is displayed in the front panel when you are choosing the scan destination. It may be dierent
from the network or FTP folder name.
● Set this network destination as a default. If you have installed HP SmartStream, the option to set it as
a destination appears.
● Server name should contain the network name of the remote computer.
● Folder name should contain the share name of the folder.
● User name should contain the name of the 'scanner user'.
● User password should contain the password of the 'scanner user'.
● Domain name should contain the name of the domain in which the user name exists. If the 'scanner
user' does not belong to any domain, leave this eld empty.
The server and folder names are used to connect to the shared folder by building a network folder path as
follows: \\server name\folder name
For a network folder, enter the name or IP address of the remote computer, the name of the shared folder,
and the user name and password of the 'scanner user' that you have already created on the remote
computer. Leave the user domain eld empty unless the user is a member of a Windows domain. If the
user is only a local user of the remote computer, leave the eld empty. You can use the name (instead of
the IP address) in the server name eld only if the shared folder is on a Windows computer in the same
local network.
For an FTP folder, enter the server name, folder name, user name, and password. Leave the user domain
empty.
3. Click Add to save the conguration.
NOTE: If the product has already been congured for scanning to the network and you now want to use a
dierent shared folder, click Modify.
4. The printer automatically checks that it can access the network folder. If not, see Cannot access the
network folder or HP SmartStream (if installed as an accessory) on page 128.
You can check at any later time that the shared folder remains accessible by clicking Verify in the Embedded
Web Server. A correctly congured shared folder can become inaccessible if the user’s password is
changed, or if the shared folder is moved or deleted.
22 Chapter 1 Introduction ENWW
Example: Create a scan-to-network folder under Windows
1. Create a new user account for the 'scanner user' on the remote computer. You can use an existing user
account for this purpose, but it is not recommended.
2. Create a new folder on the remote computer, unless you want to use an existing folder.
3. Right-click the folder and click Properties.
4. In the Sharing tab, click the Advanced Sharing button.
5. Check the Share this folder box.
ENWW Preparing your printer 23
6. You need to ensure that the 'scanner user' has full read/write control over the shared folder. To do this, click
Permissions and grant Full Control to the user (or to any suitable group that includes that user).
7. If there is a Security tab in the Properties window for your folder, then you must also grant the same user
Full Control over the folder in the Security tab. Only some le systems such as NTFS require this.
The 'scanner user' can now access the folder and write les to it. Next, you must congure the printer to
send scans to the folder.
Example: Create a scan-to-network folder under Mac OS
1. Create a new user account for the 'scanner user' on the remote computer. You can use an existing user
account for this purpose, but it is not recommended.
2. Create or choose a folder on the remote computer. By default, Mac OS users have a Public folder that can
easily be used for this purpose.
24 Chapter 1 Introduction ENWW
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