HP PageWide XL 5000/5100 MFP Blueprinter
User Guide
© Copyright 2015, 2018 HP Development
Company, L.P.
Edition 7
Legal notices
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statement accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
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Table of contents
1 Introduction ............................................................................................................................................................................................... 1
Welcome to your printer .......................................................................................................................................................... 2
Safety precautions ................................................................................................................................................................... 2
Main components ..................................................................................................................................................................... 7
Front panel ................................................................................................................................................................................ 8
HP Utility .................................................................................................................................................................................. 12
Embedded Web Server .......................................................................................................................................................... 13
Turn the printer on and o ................................................................................................................................................... 14
Internal prints ......................................................................................................................................................................... 14
Preparing your printer ........................................................................................................................................................... 15
Accessibility ............................................................................................................................................................................. 34
Other sources of information ............................................................................................................................................... 35
2 Paper handling ........................................................................................................................................................................................ 36
General information and tips ............................................................................................................................................... 37
Supported paper types ......................................................................................................................................................... 38
Paper status ............................................................................................................................................................................ 39
Load paper .............................................................................................................................................................................. 40
Unload paper .......................................................................................................................................................................... 44
Paper options .......................................................................................................................................................................... 44
Store paper .............................................................................................................................................................................. 44
Cannot load paper .................................................................................................................................................................. 45
Protect a paper type .............................................................................................................................................................. 45
Paper jam ................................................................................................................................................................................ 46
3 Ink system ............................................................................................................................................................................................... 64
Ink cartridges .......................................................................................................................................................................... 65
Print bar ................................................................................................................................................................................... 68
Cleaning container ................................................................................................................................................................. 74
Maintenance cartridge ........................................................................................................................................................... 76
Safe mode ............................................................................................................................................................................... 79
4 Networking .............................................................................................................................................................................................. 80
Introduction ............................................................................................................................................................................. 81
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Control network protocols .................................................................................................................................................... 81
Front-panel menu items ....................................................................................................................................................... 81
Link conguration methods ................................................................................................................................................. 85
Troubleshooting ..................................................................................................................................................................... 85
5 Sending a job to print ............................................................................................................................................................................. 90
Print from the driver .............................................................................................................................................................. 91
Print from a USB ash drive ................................................................................................................................................. 94
Print by email (HP ePrint) ...................................................................................................................................................... 95
Select print quality ................................................................................................................................................................. 96
6 Queue management .............................................................................................................................................................................. 97
Job queue introduction ......................................................................................................................................................... 98
Job queue actions .................................................................................................................................................................. 99
Job queue options ............................................................................................................................................................... 102
Default printing preferences .............................................................................................................................................. 102
Job deletion .......................................................................................................................................................................... 102
Job queue in the Embedded Web Server ......................................................................................................................... 103
7 Scanning and copying (MFP only) ...................................................................................................................................................... 104
Quicksets ............................................................................................................................................................................... 105
Scanning ................................................................................................................................................................................ 105
Copying .................................................................................................................................................................................. 110
Scanner preferences ........................................................................................................................................................... 115
Scanner troubleshooting .................................................................................................................................................... 115
Scanner diagnostic plot ...................................................................................................................................................... 126
8 Collection and nishing ....................................................................................................................................................................... 129
Top stacker ............................................................................................................................................................................ 130
High-capacity stacker .......................................................................................................................................................... 131
HP folders ............................................................................................................................................................................. 132
Basket .................................................................................................................................................................................... 142
9 Print quality ........................................................................................................................................................................................... 144
General printing advice ....................................................................................................................................................... 145
Optimize print quality app .................................................................................................................................................. 145
Print diagnostic plot ............................................................................................................................................................ 146
Calibrate print bar ................................................................................................................................................................ 147
Advanced options ................................................................................................................................................................ 147
Enhanced printhead recovery ............................................................................................................................................ 148
Page length accuracy .......................................................................................................................................................... 148
Manual printhead alignment .............................................................................................................................................. 149
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10 Maintenance ....................................................................................................................................................................................... 150
Check printer status ............................................................................................................................................................ 151
Clean the exterior of the printer ........................................................................................................................................ 151
Move or store the printer .................................................................................................................................................... 151
Move or store the high-capacity stacker .......................................................................................................................... 152
Move or store the folder ..................................................................................................................................................... 152
Clean the scanner’s glass plate (MFP only) ...................................................................................................................... 152
Replace the scanner’s glass plate (MFP only) ................................................................................................................. 155
Calibrate the scanner (MFP only) ....................................................................................................................................... 157
Replace the folder’s tab reel .............................................................................................................................................. 158
Update the rmware ........................................................................................................................................................... 162
Secure File Erase .................................................................................................................................................................. 164
Disk Wipe ............................................................................................................................................................................... 164
11 Accessories ......................................................................................................................................................................................... 165
How to order ......................................................................................................................................................................... 165
List of accessories ................................................................................................................................................................ 165
Non-HP accessories ............................................................................................................................................................ 166
12 When you need help .......................................................................................................................................................................... 167
Request support .................................................................................................................................................................. 168
Customer Self-Repair .......................................................................................................................................................... 168
Service information ............................................................................................................................................................. 168
13 Retrieving printer usage information ............................................................................................................................................. 169
Get printer usage and accounting information ............................................................................................................... 170
Get usage information ........................................................................................................................................................ 170
Get detailed job accounting information .......................................................................................................................... 172
14 Printer specications ......................................................................................................................................................................... 174
Functional specications .................................................................................................................................................... 175
Physical specications ........................................................................................................................................................ 176
Memory specications ........................................................................................................................................................ 176
Power specications ........................................................................................................................................................... 176
Environmental specications ............................................................................................................................................. 177
Acoustic specications ........................................................................................................................................................ 177
Speed specications (Lines/Fast mode) ........................................................................................................................... 177
15 Front-panel error messages ............................................................................................................................................................ 178
Glossary ..................................................................................................................................................................................................... 179
Index ........................................................................................................................................................................................................... 182
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1 Introduction
●
Welcome to your printer
●
Safety precautions
●
Main components
●
Front panel
●
HP Utility
●
Embedded Web Server
●
Turn the printer on and o
●
Internal prints
●
Preparing your printer
●
Accessibility
●
Other sources of information
ENWW 1
Welcome to your printer
Your printer is a black-and-white and blueprint printer designed for printing more pages in less time with a new
standard of quality. Some major features:
● HP PageWide XL 5000 printer series: Print up to 14 A1 pages/min in black-and-white or blueprint (12 A1
pages/min on natural tracing paper).
HP PageWide XL 5100 printer series: Print up to 20 A1 pages/min in black-and-white or blueprint (12 A1
pages/min on natural tracing paper).
● Start printing faster with an ultra-fast processor, plus native PDF management or HP SmartStream
software.
● Free up the operator with the production stacker, online folder, up to four rolls, and dual ink supplies with
auto-switch.
● Minimize downtime with proven HP PageWide technology for high-volume print production.
● Competitive cost of operation.
● Reduce complexity, eliminate manual steps, and prevent errors with an automated end-to-end digital
workow.
● Easy workow integration: print from your computer or make copies with easily integrated HP DesignJet
scanners.
● With no ammonia, you can place your HP blueprinter anywhere and maintain a healthy work environment.
● Produce crisp lines, ne detail, and smooth grayscales.
● HP PageWide XL pigment ink produces archivable prints that are moisture- and fade-resistant.
● Print from a single printer with black and two tones of blue.
Safety precautions
Before using your printer, read, understand, and follow these safety precautions, and your local Environmental,
Health, and Safety regulations, to make sure you can use the equipment safely.
You are expected to have the appropriate technical training and experience necessary to be aware of hazards to
which you may be exposed in performing a task, and take appropriate measures to minimize the risks to yourself
and to other people.
General safety guidelines
● There are no operator-serviceable parts inside the printer except those covered by HP's Customer Self
Repair program (see http://www.hp.com/go/selfrepair/). Refer servicing of other parts to qualied service
personnel.
● Turn o the printer and call your service representative in any of the following cases:
– The power cord or plug is damaged.
– The drying enclosures are damaged.
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– The printer has been damaged by an impact.
– There is any mechanical or enclosure damage.
– Liquid has entered the printer.
There is smoke or an unusual smell coming from the printer.
–
– The printer has been dropped.
– The drying module has been damaged.
– The printer is not operating normally.
● Turn o the printer in either of the following cases:
– During a thunderstorm
– During a power failure
● Take special care with zones marked with warning labels.
Electrical shock hazard
WARNING! The internal circuits of the built-in power supplies and power inlet operate at hazardous voltages
capable of causing death or serious personal injury.
WARNING! The internal circuits of the drying system operate at hazardous voltages capable of causing death or
serious personal injury.
The printer uses one power cord. Unplug the power cord before servicing the printer.
To avoid the risk of electric shock:
● The printer must be connected to earthed mains outlets only.
● Do not attempt to dismantle the drying modules.
● Do not remove or open any other closed system covers or plugs.
● Do not insert objects through slots in the printer.
● Take care not to trip over the cables when walking behind the printer.
Heat hazard
The printer’s drying subsystem operates at high temperatures and can cause burns if touched. To avoid personal
injury, take the following precautions:
● Let the printer cool down before accessing the paper output area in case of a paper jam.
● Let the printer cool down before performing some maintenance operations.
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Fire hazard
The internal parts of the printer’s drying subsystem operate at high temperatures.
To avoid the risk of re, take the following precautions:
● The customer is responsible for meeting the printer's requirements and the Electrical Code requirements
● Use only the power cord supplied by HP with the printer. Do not use a damaged power cord. Do not use the
● Do not insert objects through slots in the printer.
● Take care not to spill liquid on the printer. After cleaning, make sure all components are dry before using
● Do not use aerosol products that contain ammable gases inside or around the printer. Do not operate the
● Do not block or cover the openings of the printer.
● Do not attempt to dismantle or modify the drying modules.
according to the local jurisdiction of the country where the equipment is installed. Use the power supply
voltage specied on the nameplate.
power cord with other products.
the printer again.
printer in an explosive atmosphere.
Mechanical hazard
The printer has moving parts that could cause injury. To avoid personal injury, take the following precautions
when working close to the printer:
● Keep your clothing and all parts of your body away from the printer's moving parts.
● Avoid wearing necklaces, bracelets, and other hanging objects.
● If your hair is long, try to secure it so that it will not fall into the printer.
● Take care that sleeves or gloves do not get caught in the printer's moving parts.
● Do not operate the printer with covers bypassed.
● Do not try to dismantle the cutter assembly: refer servicing to qualied service personnel.
● Do not stand on the drawers: the printer could fall over.
Light radiation hazard
Light radiation is emitted from the beacon, ink level indicators, paper drawer indicators, and formatter status
indicators. The emitted light is in compliance with the requirements of the exempt group of IEC 62471:2006,
Photobiological safety of lamps and lamp systems. Do not modify these modules.
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Heavy paper hazard
Special care must be taken to avoid personal injury when handling heavy rolls of paper.
● Handling heavy rolls may require more than one person. Care must be taken to avoid back strain and/or
injury.
● Consider using a forklift, pallet truck, or other handling equipment.
● When handling heavy rolls, wear personal protective equipment including boots and gloves.
● Do not exceed the maximum weight of a paper roll: see Functional specications on page 175.
Paper rolls could weigh up to 18 kg. Follow your local Environmental Health and Safety recommendations for
handling heavy paper rolls.
Ink handling
HP recommends that you wear gloves when handling the ink maintenance cartridge or waste container.
Warnings and cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer
from being damaged. Follow the instructions marked with these symbols.
WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury or
death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or
damage to the printer.
Warning labels
Label Explanation
Electric shock hazard. Heating modules operate at hazardous
voltages. Disconnect power cord before servicing.
CAUTION: Double pole. Neutral fusing.
Before starting, read and follow the operating and safety
instructions.
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Label Explanation
Crush hazard. Keep hands away from the moving service carriage.
This label is located by the access to the service carriage, on the gas
springs, and in the folder.
You are recommended to wear gloves when handling the cleaning
container.
This label is located on the cleaning container and by the access to
the service carriage.
Do not use the drawers as stairs: the printer could overbalance.
This label is located on the drawers.
Do not touch the starwheels: they are fragile.
This label is located on each side of the output area.
Risk of trapped ngers. Do not touch the rollers.
This label is located on the high-capacity stacker.
Risk of trapped ngers. Do not touch the gears while they are
moving.
This label is located on the high-capacity stacker.
NOTE: The nal label position and its size on the printer may vary slightly, but labels should always be visible
and close to the potential risk area.
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Main components
The following front and rear views of the printer illustrate the main components.
Front view
1. Print bar
2. Front panel
3. Ink cartridges
4. Paper access front cover
5. Drawer
6. Maintenance cartridge
Rear view
1. Output module
2. Paper output
3. Power switch and plug
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4. LAN connections
5. Cleaning container
Front panel
The front panel is a touch-sensitive screen with a graphical user interface, located on the front right of the
printer. It can rotate 360 degrees horizontally, so you can use it from the front or rear of the printer. It can also be
tilted to minimize
It gives you complete control of your printer: from the front panel, you can view information about the printer,
change printer settings, monitor printer status, and perform tasks such as supplies replacement and
calibrations. The front panel displays alerts (warning and error messages) when necessary.
reections.
It includes the following components:
1. A Hi-Speed USB host port, intended for connecting a USB ash drive, which can provide les to be printed or
a destination for scanned les. When a USB ash drive is inserted, a USB icon is displayed on the
front panel's home screen.
2. The front panel itself: an 8 inch, full-color, touch-sensitive screen with a graphical user interface.
3. A loudspeaker.
4. The Power key, with which you can turn the printer on or o, or wake up from sleep mode. The key is
illuminated when the printer is on. It ashes when the printer is in sleep mode.
5. The beacon, which enables you to see printer status and alerts from a distance.
The front panel has a large central area to display dynamic information and icons. On the left and right sides you
can see up to four xed icons at dierent times. Normally they are not all displayed at the same time.
Left and right xed icons
● Tap to return to the home screen.
● Tap to view help about the current screen.
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● Tap to go back to the previous screen. This does not discard any changes made in the current screen.
● Tap to cancel the current process.
Home screens
There are three top-level screens that you can move between by sliding your nger across the screen, or tapping
the appropriate button at the bottom of the screen:
● The rst main screen provides direct access to the important printer functions, depending on your printer
model and accessories.
MFP screen
● The all-app screen displays a list of all apps available in your printer, and the status of each of them.
● The widget screen enables you to monitor at a glance supplies such as ink and paper, the job currently
being printed, and the job queue.
ENWW Front panel 9
Printer alerts
The printer has a beacon located on top of the front panel; it gives a summary of the printer status that can be
seen from a distance.
IMPORTANT: The information provided in the beacon is for functional information purposes only, and is not
relevant to your safety. Warning labels on the printer must be always considered when operating the printer,
regardless of the status indicated by the beacon lights.
White light The printer is ready.
White moving light The printer is printing or preparing to print.
The printer will need attention soon: for example, it is almost out of ink or
Yellow end light
Yellow light
Red light
paper. When printing, the yellow light remains at the left, and a white
moving light appears.
The printer can print, but there is something wrong. If the problem persists,
contact your support representative. While printing, you will see a yellow
instead of a white light.
The printer is unable to print and needs attention, or a major subsystem of
the printer is not working.
You can change the beacon settings by tapping , then System > Beacon. For example, you can change the
brightness of the beacon. You can also turn
o beacon warnings and show only denite errors.
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Dim mode
After some time with no activity (5 minutes by default), the printer goes to dim mode, which reduces the
brightness of the front panel by 25% and the brightness of the beacon by 10%. Any activity, such as the use of
the front panel or the arrival of a print job, ends dim mode and restores normal brightness. After some time in
dim mode (15 minutes by default), the printer changes to sleep mode. The time periods can be changed from
the front panel. See Sleep mode on page 11.
Sleep mode
Sleep mode puts the printer into a reduced power state after a period of inactivity, turning o some elements to
save energy. Printer features can be enabled from this mode, and the printer maintains network connectivity,
waking up only as necessary.
The printer can be woken from sleep mode in any of the following ways:
● By pressing the power button
● By opening a door or drawer
● By sending a print job
● By inserting a page into the scanner (MFP only)
● By installing or uninstalling the high-capacity stacker
The printer wakes up in several seconds, more quickly than if it is completely turned o. While in sleep mode, the
power button blinks.
To change the time that elapses before sleep mode, see Change system options on page 11.
Printer Monitoring (with the Print Spooler) and Remote Printer Management with the HP Utility and Web
JetAdmin continue to be available during sleep mode. Some remote management tasks oer the option of
remotely waking up the printer if needed to perform the task.
Change the language of the front-panel display
There are two possible ways to change the language of the front-panel menus and messages:
● If you can understand the current front-panel display language, tap , then System > Language .
● If you cannot understand the current front-panel display language, start with the printer powered o. Press
the power key to turn it on. When you see icons appear on the front panel, tap
front panel acknowledges this sequence by turning the icons on and o rapidly.
Whichever method you used, the language selection menu should now appear on the front-panel display. Tap
your preferred language.
and then . The
The available languages are English, Portuguese, Spanish, Catalan, French, Dutch, Italian, German, Polish,
Russian, Simplied Chinese, Traditional Chinese, Korean, and Japanese.
ENWW Front panel 11
Change system options
You can change various printer system options from the front panel. Tap , then System.
Date and time options to view or set the printer's date and time.
●
● Speaker volume to change the volume of the printer's loudspeaker. Select O, Low, or High.
● Front panel brightness to change the brightness of the front-panel display. The default brightness is 50.
●
Beacon > Beacon to change the brightness of the beacon. Select High, Medium, Low, or O.
● Beacon > Notify warning alerts to turn warning alerts on or o.
● Power options > Printer sleep to change the length of time the printer waits before going into sleep mode
(see Sleep mode on page 11). You can set the time from 5 to 240 minutes. The default time is 20 minutes
(total time including 5 minutes in dim mode).
● Unit selection to change the units of measurement in the front-panel display. Select English or Metric. By
default, units are set to Metric.
● Restore factory settings to restore the printer settings to their original values as set in the factory. This
option restores all of the printer settings except the Gigabit Ethernet settings and paper presets.
HP Utility
The HP Utility enables you to manage your printer from a computer with a TCP/IP connection.
NOTE: The HP Utility under Mac OS X and the HP DesignJet Utility under Windows have similar functions and
are sometimes referred to collectively as the HP Utility in this guide.
● Under Windows, start the HP DesignJet Utility from the icon on your taskbar or from Start > All
● Under Mac OS X, launch the HP Utility from your Dock shortcut or by clicking Applications > HP > HP Utility.
Programs > HP > HP DesignJet Utility > HP DesignJet Utility. This launches the HP DesignJet Utility, showing
the printers installed on your computer. When you open the HP DesignJet Utility for the rst time, it may
oer you an automatic update with enhanced functionality that we recommend you to accept.
This launches the HP Utility, showing the printers installed on your computer.
When you select your printer in the left pane, everything that appears in the right pane is specic to that
printer.
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Embedded Web Server
The Embedded Web Server is a Web server running inside the printer. You can use it to obtain printer
information, manage settings and presets, install new rmware, and troubleshoot problems. Service engineers
can use it to retrieve internal information that helps to diagnose printer problems.
You can access the Embedded Web Server remotely by using an ordinary Web browser running on any computer.
The following browsers are known to be compatible with the Embedded Web Server:
● Microsoft Internet Explorer 8 and later for Windows 7 and later
● Apple Safari 6 and later for OS X 10.8 and later
● Mozilla Firefox 36 and later
● Google Chrome 41 and later
Make a note of your printer's IP address, which you can see on the front panel by tapping the icon, then
Network.
To use the Embedded Web Server on any computer, open your Web browser and enter the printer's IP address in
the browser's address bar.
The Embedded Web Server window displays ve separate tabs. A button near the top of each page provides
access to online help.
The Embedded Web Server functions in the following languages: English, Portuguese, Spanish, Catalan, French,
Dutch, Italian, German, Polish, Russian, Simplied Chinese, Traditional Chinese, Korean, and Japanese. It uses the
language that you specied in your Web browser options. If you specify a language that it cannot support, it
functions in English.
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To change the language, change your Web browser's language setting. For example, in Chrome, click Settings >
Language (in the advanced settings view), and make sure that the language you want is at the top of the list in
the dialog box; or, in Internet Explorer version 8, go to the Tools menu and click Internet Options > Languages.
Make sure that the language you want is at the top of the list in the dialog box.
To complete the change, close and reopen your Web browser.
Turn the printer on and o
If you wish to turn the printer on or o or reset the printer, the normal and recommended method is to use the
power key on the front panel.
However, if you plan to store the printer for a long period or the power key does not seem to work, you are
recommended to turn it o using the power switch at the rear.
To turn it back on, use the power switch at the rear.
When the printer is powered back on, it takes about 3 minutes to initialize and check and prepare the print bar.
Preparing the print bar takes about 75 seconds. However, if the printer has been o for 2 weeks or more,
preparing the print bar could take up to 7 minutes, plus 13 minutes if it needs a printhead recovery.
See also Sleep mode on page 11.
Internal prints
The internal prints give various kinds of information about your printer. They can be requested from the front
panel.
Before requesting any internal print, check that the printer and the paper are ready for printing.
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● The loaded paper should be at least A3 landscape—420 mm (16.53 in) wide—otherwise the print may be
clipped.
● The front panel should be displaying the Ready message.
To print any internal print, tap , then scroll down to Internal prints and tap it, then select the internal print
you want. The following internal prints are available:
● Demo prints show some of the capabilities of the printer
–
Print drawing demo
– Print rendering demo
– Print GIS map
● User information prints
– Usage report shows estimates of the total number of prints, number of prints by paper type, number
of prints by print-quality option, counting of scans, and total amount of ink used per color (the
accuracy of these estimates is not guaranteed)
– HP-GL/2 palette shows the color or grayscale denitions in the currently selected color palette
– PostScript font list shows PostScript fonts available (PostScript printers only)
– Print folder pattern
● Service information prints
– Print current information
– Print usage information
– Print event logs
– Print calibration status
– Print connectivity conguration
– Print all pages (prints all the above reports)
● Output destination prints
– Print test on folder to check alignment
– Print test on stacker to test alignment
Preparing your printer
Connect the printer to your network
The printer is able to congure itself automatically for most networks, in a similar way to any computer in the
same network. The rst time you connect it to a network, this process may take a few minutes.
ENWW Preparing your printer 15
Once the printer has a working network conguration, you can check its network address from the front panel:
tap .
TIP: Consider making a note of the printer’s network name and IP address, because you may need them during
the setup process of connecting your Windows or Mac OS computer clients.
Modify network conguration
To modify the current network conguration, go to the front panel and tap , then , then Gigabit
Ethernet
be done remotely using the Embedded Web Server.
For full details of the available connectivity settings, see Networking on page 80.
If you accidentally miscongure the printer’s network settings, you can restore the network settings to their
factory values from the front panel: tap
must restart the printer. This automatically provides a working network
printer’s other settings remain unchanged.
. From here it is possible, though not normally necessary, to change the settings manually; this can also
, then , then , then Restore factory settings. Then you
Connect a computer to the printer by network (Windows)
The following instructions apply if you intend to print from software applications using a printer driver. See
Sending a job to print on page 90 for alternative ways of printing.
Before you begin, check your equipment:
● The printer should be set up and on.
● The Ethernet switch or router should be on and functioning correctly.
● The printer and the computer should be connected to the network (see Connect the printer to your network
on page 15).
conguration for most networks. The
Now you can proceed to install the printer software and connect to your printer.
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Printer software installation
1. Make a note of the printer’s host name and IP address from the front panel (see Embedded Web Server
on page 13).
2. Download the printer software from HP's website at http://www.hp.com/go/pagewidexlseries/support/
drivers.
3. Select Windows or Mac OS X software, and choose which specic software you want to install (by default,
all of it).
4. Once downloaded, open it, and follow on-screen steps.
If your computer fails to nd any printers on the network, the Printer Not Found window is displayed, which helps
you to try to nd your printer. If you have a rewall in operation; you may have to disable it temporarily in order
to nd the printer. You also have the options of searching for the printer by its hostname, IP address or MAC
address.
Uninstall the printer software (Windows)
Use the Control Panel to uninstall the software, in the same way as you can uninstall any other software.
Connect a computer to the printer by network (Mac OS X)
You can connect your printer to a network under Mac OS X by using the following methods:
● Bonjour
● TCP/IP
NOTE: The printer does not support AppleTalk.
The following instructions apply if you intend to print from software applications using a printer driver. See
Sending a job to print on page 90 for alternative ways of printing.
Before you begin, check your equipment:
● The printer should be set up and on.
● The Ethernet switch or router should be on and functioning correctly.
● The printer and the computer should be connected to the network (see Connect the printer to your network
on page 15).
Now you can proceed to install the printer software and connect to your printer.
1. Go to the front panel and tap . Note the mDNS service name of your printer.
2. Access the install package from HP's website: http://www.hp.com/go/pagewidexlseries/support/drivers. If
prompted, select your printer from the list.
3. When the PageWide Printer window appears on your screen, click Software and drivers.
4. Select Windows or Mac OS X software, and choose which specic software you want to install (by default,
all of it).
5. When the software has been installed, the HP Utility starts automatically, to set up a connection to your
printer. Follow the instructions on your screen.
ENWW Preparing your printer 17
6. In the Setup Assistant screen, look for your printer's mDNS service name (which you noted in step 1) in the
Printer Name column.
● If you nd the right name, scroll sideways if necessary to see the Connection Type column, and check
that it shows Bonjour. Then highlight that line. Otherwise, continue searching further down the list.
● If you cannot nd your printer's name just click Continue and do the setup manually in your System
Preferences later on.
Click Continue.
7. Continue following the instructions on the screen.
Uninstall the printer software (Mac OS X)
During the previous installation step, you have the option to install the HP Uninstaller application in your system.
This should be available under HP in the system Applications folder.
IMPORTANT: The HP Uninstaller application will uninstall all HP Software installed in your system.
To delete the print queue only, select the Print & Scan dialog from the system preferences. Click the name of the
printer and then click the – button.
Congure your connectivity
By conguring your connectivity, you can print from your local network, keep your printer up to date, and access
additional printer services. Remember to connect your network cable to the printer.
Accept the connectivity agreement and settings in order to:
● Receive automatic rmware updates
● Participate in the Customer Involvement Program
● Enable additional printer services
A network connection is required, so the printer will test its own connectivity. Congure and troubleshoot the
printer’s connectivity and start benetting from connecting your printer.
If you are part of the HP Partner Link Pay-per-use service, remember to go to the Connectivity app and tap
Printer services > Register new service in order to register the printer service.
During initial printer setup, you are asked whether you want to enable these services. That decision can be reset
later by tapping
In addition, each service can be enabled or disabled individually as explained below.
, then Connectivity > Reset Connectivity Agreement.
Verify printer connection to HP
You can check that the printer is able to connect to HP services by tapping , then , and verifying the
status there.
18 Chapter 1 Introduction ENWW
If there is any problem connecting to HP, you will be provided with a description of the problem and some
possible solutions.
Congure the Customer Involvement Program and other printer services
You can check your Customer Involvement Program status by tapping , then .
Tap Test all connectivity to test your connection to HP, the Customer Involvement Program, and other online print
services. If any problem is detected, you will be provided with a description of the problem and some possible
solutions.
Congure email printing through HP Connected
The HP Connected service makes it easy to send jobs to your printer by attaching them to an email message.
You must accept the “Connectivity agreement” in order to use HP Connected. You can change your decision by
tapping
To congure the email printing conguration, tap , then , which will display your printer’s unique
printer code and the email address that can be used to send jobs to the printer. You must also visit
http://www.hpconnected.com to register yourself and your printer (using the printer code).
Tap in the top right corner of the HP Connected screen to access the following options:
● HP Connected Connectivity menu: You can enable or disable HP Connected for this printer, or completely
remove it from the HP Connected service.
● Printer code: You can view or renew the printer code.
● Email address: You can view the printer’s email address.
● HP Connected jobs: You can decide whether jobs received by email should be printed directly (the default
option) or put on hold in the job queue.
● Restore HP Connected settings: You can restore HP Connected settings to their default values.
, then Connectivity > Reset Connectivity Agreement.
Congure rmware updates
You can choose from the Embedded Web Server or from the front panel whether and how to download rmware
updates.
ENWW Preparing your printer 19
NOTE: If an administrator password has been set, it will be required to change these settings.
● In the Embedded Web Server: click Setup > Firmware update.
● Using the front panel: tap , then , then .
The following settings are available:
● Check: If you select Automatically (the default setting), the printer will check automatically every week (or
after the printer has been restarted seven times, whichever happens
available. If you select Manually, the printer will not check automatically; you can check manually whenever
you like.
● Download: If you select Automatically (the default setting), the printer will automatically download new
rmware whenever it becomes available. If you select Manually, you will be asked to approve each
download.
NOTE: Downloading the rmware does not mean that you have installed it in your printer. To install the
new rmware, you must conrm the installation manually.
● Firmware update history: A list of rmware versions that have been installed in the printer. It is usually
possible to reinstall the version immediately before the version that is currently installed, if you have some
problem with the current version.
rst) whether new rmware is
Congure a scan-to-network or scan-to-FTP folder (MFP only)
A scanned image may be saved in a USB ash drive, in a network folder, or in an FTP folder. The USB ash drive
option requires no preparation, but the other options will not work until they have been set up in the following
way.
NOTE: The printer accesses scan-to-network shared folders (as a client) using NTLMv1- and NHLMv2-based
authentication. Scan-to-FTP folder uses plain text authentication. Therefore scan-to-network should be
preferred for security reasons.
Server conguration for scan-to-network folder
1. Create a folder on a computer that the scanner can access through the network. See Example: Create a
scan-to-network folder under Windows on page 22 or Example: Create a scan-to-network folder under
Mac OS on page 24.
2. Create a user account on the same computer for the printer.
3. Change the sharing options of the folder so that it is shared with the 'scanner user', and assign full control
of the folder to that user.
4. Create a share name for the folder.
Server conguration for scan-to-FTP folder
1. Create a folder on an FTP server.
2. Ensure that you know the server name, user name, and password for the FTP server.
IMPORTANT: You must complete the above steps for one option or the other before starting the
remaining steps below.
20 Chapter 1 Introduction ENWW
Conguration in the Embedded Web Server
1. In the printer's Embedded Web Server, click the Setup tab and then Scan to network. See Embedded Web
Server on page 13.
Alternatively, in the HP Utility, click the Settings tab and then Scan to network. See HP Utility on page 12.
2. On the Scan to Network page, click Add network folder, and ll in the various elds.
● Protocol may be FTP or CIFS (scan-to-network).
● Folder type may be public or private. The folder type is displayed in both the Embedded Web Server
and the front panel with an icon. When you select a private folder, you must enter a password in the
front panel.
● Alias is displayed in the front panel when you are choosing the scan destination. It may be dierent
from the network or FTP folder name.
● Set this network destination as a default. If you have installed HP SmartStream, the option to set it as
a destination appears.
● Server name should contain the network name of the remote computer.
● Folder name should contain the share name of the folder.
● User name should contain the name of the 'scanner user'.
● User password should contain the password of the 'scanner user'.
● Domain name should contain the name of the domain in which the user name exists. If the 'scanner
user' does not belong to any domain, leave this eld empty.
The server and folder names are used to connect to the shared folder by building a network folder path as
follows: \\server name\folder name
For a network folder, enter the name or IP address of the remote computer, the name of the shared folder,
and the user name and password of the 'scanner user' that you have already created on the remote
computer. Leave the user domain eld empty unless the user is a member of a Windows domain. If the
user is only a local user of the remote computer, leave the eld empty. You can use the name (instead of
ENWW Preparing your printer 21
the IP address) in the server name eld only if the shared folder is on a Windows computer in the same
local network.
For an FTP folder, enter the server name, folder name, user name, and password. Leave the user domain
empty.
3. Click Add to save the conguration.
NOTE: If the product has already been congured for scanning to the network and you now want to use a
dierent shared folder, click Modify.
4. The printer automatically checks that it can access the network folder. If not, see Cannot access the
network folder or HP SmartStream (if installed as an accessory) on page 124.
You can check at any later time that the shared folder remains accessible by clicking Verify in the Embedded
Web Server. A correctly congured shared folder can become inaccessible if the user’s password is
changed, or if the shared folder is moved or deleted.
Example: Create a scan-to-network folder under Windows
1. Create a new user account for the 'scanner user' on the remote computer. You can use an existing user
account for this purpose, but it is not recommended.
2. Create a new folder on the remote computer, unless you want to use an existing folder.
3. Right-click the folder and click Properties.
4. In the Sharing tab, click the Advanced Sharing button.
22 Chapter 1 Introduction ENWW
5. Check the Share this folder box.
6. You need to ensure that the 'scanner user' has full read/write control over the shared folder. To do this, click
Permissions and grant Full Control to the user (or to any suitable group that includes that user).
ENWW Preparing your printer 23
7. If there is a Security tab in the Properties window for your folder, then you must also grant the same user
Full Control over the folder in the Security tab. Only some le systems such as NTFS require this.
The 'scanner user' can now access the folder and write les to it. Next, you must congure the printer to
send scans to the folder.
Example: Create a scan-to-network folder under Mac OS
1. Create a new user account for the 'scanner user' on the remote computer. You can use an existing user
account for this purpose, but it is not recommended.
2. Create or choose a folder on the remote computer. By default, Mac OS users have a Public folder that can
easily be used for this purpose.
3. Open the System Preferences application and click the Sharing icon.
4. Make sure the 'scanner user' has Read & Write access to the folder.
5. Click Options.
24 Chapter 1 Introduction ENWW
6. Check the Share les and folder using SMB box, and make sure that the 'scanner user' is checked in the On
column.
7. Click Done. You will now see le sharing enabled and Windows sharing on.
The 'scanner user' can now access the folder and write les to it. Next, you must congure the printer to
send scans to the folder.
Congure the email server
To congure the email server using the Embedded Web Server, click Setup > E-mail server, and ll in the
following elds, which are usually supplied by the email server provider.
● SMTP server and port number: The IP address or fully qualied domain name of the outgoing mail server
(SMTP) that will process all email messages from the printer. If the mail server requires authentication,
email notications will not work.
● Printer e-mail address: The email address assigned to the account that is being congured in the printer.
This email address will appear in the From: eld of all the email messages sent by the printer. This is not
the same email address that is used by HP Connected.
● Attachment size limit: The maximum size of a le attached to an email message. When you scan to email
from the front panel, you will be warned if an attachment is higher than this limit, but you can ignore the
warning and send the message anyway.
ENWW Preparing your printer 25
● Use SSL certicates: Check this box to use SSL certicates if the server requires an encrypted connection.
Click the link to congure advanced certicate settings.
● Authentication. If you choose authentication, you are also asked for your username and password.
Once you have congured the email server, you are strongly recommended to check the conguration.
Congure the email address book (MFP only)
The printer uses LDAP v3, the latest version of the Lightweight Directory Access Protocol (LDAP), which provides
access to a network address book for scan-to-email purposes.
To use LDAP, you need a printer rmware release dated January 2016 or later.
The following instructions explain how to use LDAP to connect the printer to a network email address book, and
how to congure a default SMTP to send email messages from the printer.
Email lookup
When the printer uses LDAP for scan-to-email, it searches a database of email addresses. When you enter the
email address and click the Search button, LDAP searches a list of email addresses for matching characters. You
can rene the search results by typing additional characters and performing a new search.
Printers that support LDAP also support the use of a standard outgoing email prole, so they do not require a
connection to an LDAP server in order to send email.
Information needed before starting
Ensure that you have the following information before starting the conguration:
● Server authentication requirements
● Path to start search (BaseDN, Search Root) (for example, o=mycompany.com)
● Attributes for matching the name entered (such as cn or samAccountName), retrieving the email address
(such as mail), and how the name will be displayed on the control panel (such as displayName)
Address book setup
In the Embedded Web Server, click Setup > Address book to access the network address book.
From here you can congure the printer to obtain email addresses from an LDAP server, so that they are
available when users perform a search from the Scan to Email screen.
1. Open the Embedded Web Server.
2. Click the Setup tab.
3. In the left navigation pane, click Address book.
26 Chapter 1 Introduction ENWW
4. Click Enable network contacts (use LDAP server).
5. Click the Add button to proceed to the LDAP conguration page.
6. In the LDAP server address box, enter the name of the LDAP server (for example,
ldap.mycompany.com).
If you do not know the LDAP server, contact the server administrator and obtain the network address and
the attribute codes to use.
7. To enable a secure (SSL) connection, click Use a secure connection (SSL).
8. If the LDAP server requires authentication, select the appropriate authentication type in the Server
Authentication Requirements area.
9. In the Path to start search (BaseDN, Search Root) box, enter the path to start searching the database (for
example, o=mycompany.com).
ENWW Preparing your printer 27
10. In the Recipients's display name box, enter the name of the attribute that contains the person's name (for
example, displayName).
11. In the Recipient's email address box, enter the name of the attribute that contains the person's email
address (for example, mail or rfc822Mailbox).
12. Use the LDAP lter condition box to set up an optional lter to lter out e-mail addresses.
13. To check that the LDAP retrieval is set up correctly, enter at least three characters of a network contact
name in the Test box, and then click the Test button. If the test is successful, a list of possible matches is
displayed.
14. Click the Apply button to save the settings. Setup is complete.
Turn usage information on and o
The printer can send usage information periodically by email. You can request this in the following ways:
● In the HP DesignJet Utility for Windows: from the Admin tab, click Printer settings > Accounting.
● In the HP Utility for Mac OS X: click Printer Settings > Accounting.
● In the Embedded Web Server: click Setup > Printer settings > Accounting.
In each case, you must set the following options:
● Send accounting les: Enabled (the default is Disabled)
● Send accounting les to: a valid email address
● Send accounting les every: choose a number of days (1–60) or a number of prints (1–500)
You must also ensure that the email server has been congured: see Congure the email server on page 25.
Turn email notications on and o
In order to receive email notications from the printer, you must have congured the email server (see Congure
the email server on page 25).
The notication service is always turned on, but all specic notications are turned o by default. You can turn
them on or o individually by selecting Notications from the Setup tab of the Embedded Web Server.
Control access to the printer
Front-panel security settings
From the front panel, you can tap , then Security, to control some of the features of the printer:
● USB drive: Enable or disable the use of a USB ash drive.
● Firmware update from USB: Enable or disable rmware updates from a USB ash drive.
● User sessions: Enable or disable automatic log-out after 1, 3, or 5 minutes.
28 Chapter 1 Introduction ENWW
● EWS: Enable or disable the Embedded Web Server.
● Printer access control: Enable, disable, or change the administrator password.
● Printing & management Web services: Enable or disable Web services that are used by printing and
management tools such as the HP Utility, HP SmartStream, and SDK for RIPs.
● Scan remote-control Web service (MFP only): Enable or disable Web services that are used to control the
server remotely.
If an administrator password has been set, it must be given in order to perform the following operations:
● Change the security settings (including the administrator password itself)
● Change the conguration of the Internet connection
● Change the Automatic Firmware Update conguration
● Enable or disable automatic downloading and/or installation of automatic rmware updates
● Restore an earlier rmware version
● Reset factory defaults
NOTE: The administrator password can contain only characters that appear on the front panel's on-screen
keyboard. If you set a new password with the Embedded Web Server, it will reject characters that do not appear
in that limited character set.
Embedded Web Server security settings
From the Embedded Web Server, you can click the Setup tab and then Security to change the security settings:
● Securely erase some or all les on the hard disk
● Enable or disable various groups of front panel operations
● Use the same security settings that are available in the front panel (see above)
NOTE: An administrator password may be required.
NOTE: For more information, see the Embedded Web Server's online help.
To control access to the printer’s front panel from the Embedded Web Server, go the Setup tab, and click Security.
ENWW Preparing your printer 29
The following options are available:
● Unlock: Unrestricted access to the front panel.
● Minimum Lock: Unrestricted access to the front panel.
● Moderate Lock: In addition to the Minimum Lock, denies access to all printer settings, the job queue,
information and service prints, and the printer log.
● Intermediate Lock: In addition to the Moderate Lock, denies access to the paper, ink supplies, maintenance
options, and demo prints. Users can only view printer and supply information.
● Maximum Lock: Denies access to all front-panel options. No detailed information is displayed in any of the
status applications.
When any option is restricted, the option is locked and marked with a padlock icon.
Embedded Web Server access control
From the Embedded Web Server, you can click the Setup tab and then Access control to change the access
control settings.
To use these access control settings, the security settings should permit unrestricted access to the front panel
(Unlock). See Embedded Web Server security settings on page 29.
Access control categories
● Sign-in methods: Manage the methods that can be used to sign in to the printer.
● Device user accounts: Create, edit, or delete printer user accounts.
● Sign-in and permission policies: Manage sign-in requirements for specic tasks, restricting user access by
type of activity.
30 Chapter 1 Introduction ENWW
Sign-in methods
Currently, the only available sign-in method is Local device, referring to local accounts that have access codes
between 4 and 8 digits long, stored on the printer’s hard disk.
Device user accounts
There are four available actions:
● New: Add a new user account.
● Edit: Edit the selected user account.
● Delete: Delete the selected user account.
● Delete all: Delete all user accounts.
When you click New, the following window opens, in which you must ll in at least the name and the email
address.
You can change the user access code, and the permission set, as follows:
● Admin user: The admin user has all access privileges granted and cannot be edited.
● Device user: The device user has some access privileges granted, which can be edited on the access control
page.
● Guest user: The guest user has some access privileges granted, which can be edited on the access control
page.
Click Apply to add the new user, who is then displayed as shown below.
Sign-in and permissions policies
You can change the permissions for device and guest users here, and click Apply to apply them.
ENWW Preparing your printer 31
NOTE: To use some functions, you must be able to use the higher-level function: for example, Print from USB
requires Print.
NOTE: All users have at least guest permissions.
NOTE: The Firmware Update function means, in this context, automatic rmware updates. To block rmware
updates from a USB ash drive, you must use a specic setting that aects all users.
When a user tries to use any blocked function for the rst time, the following window appears, in which the user
should give the appropriate password. To give the admin password, click the three dots in the upper right corner.
Require account ID
If you want to keep records of printer usage by dierent user accounts, you can set your printer to require an
account ID for each job.
32 Chapter 1 Introduction ENWW
Drivers
This printer will be managed with several drivers, each driver is optimized for specific
circumstances as:
• Operating system. See specific for Windows (+link) or specific for Mac (+link)
• Type of applications you print from
• Number of HP Designjet printers supported (only one, fleet). See UPD if you have a fleet
(+link)
• Output accessories you have connected
Considering these aspects, it will be necessary to install one or several drivers depending on your
needs.
Specific Windows drivers for HP Page Wide XL
HP-GL/2 PCL3GUI v4 PostScript PostScript v4 PDF v4
Application
CAD, GIS, office
applications
Recommended Recommended
Applications requiring
accurate color
Recommended Recommended
Adobe Acrobat or
Adobe InDesign
Recommended
System
Windows 7
n/a
n/a n/a
Windows 8 or later
Desktop
Modern app n/a
n/a
● In the HP DesignJet Utility for Windows: from the Admin tab, click Printer settings > Accounting > Require
account ID.
● In the HP Utility for Mac OS X: click Printer Settings > Accounting > Require account ID.
If this setting is turned on, the account ID eld will be mandatory and jobs with no account ID will be kept "on hold
for accounting".
The account ID can be set in the printer driver when sending the job. If the job is set "on hold for accounting" by
the printer, you can introduce the account ID in the Embedded Web Server, HP DesignJet Utility, HP Utility, or front
panel, by going to the job queue and clicking the job that is on hold. A window with a text box is displayed and
you can enter the account ID into it.
There are various dierent drivers for your printer; which is best for you depends on your circumstances:
● Your operating system
● The type of applications from which you print
● The number of printers you have
● The output accessories you have
You may wish to install one or several drivers according to your needs.
You can nd the latest driver software at http://www.hp.com/go/pagewidexlseries/support/drivers/.
Specic Windows drivers
Universal Windows driver
The Universal Windows driver is recommended if you have a eet of HP DesignJet and PageWide XL printers: it
facilitates installation and queue management. The driver includes HP-GL/2 and PostScript options.
ENWW Preparing your printer 33
Universal Windows driver conguration tool
The Universal Windows driver conguration tool is a utility to create VDF les, with which you can personalize
DesignJet and PageWide XL Universal Printer Drivers (UPDs) by modifying the default settings or locking some of
them, preventing users from changing them. This tool is intended for IT administrators, allowing them to set or
lock the color, rotation, and quality options of the driver for dierent user roles.
To install the tool, go to http://www.hp.com/go/pagewidexlseries/support/. If prompted, select your printer from
the list.
In the Software and Drivers section, click Software > Utility > UPD conguration tool > Download. For information
about how to install and use it, go to
Mac OS drivers
Raster driver
● Specically for Mac OS X 10.8, 10.9, and 10.10
● Best for CAD, GIS, and oice applications
PostScript 3 driver
● Specically for Mac OS X 10.8, 10.9, and 10.10
https://support.hp.com/us-en/document/c05658213.
● Best for applications requiring accurate color
In addition to http://www.hp.com/go/pagewidexlseries/support/drivers/, Mac OS drivers are available through
Apple Software update.
Set Windows driver preferences
You can change some default settings in your printer driver according to your own preferences, for instance to
set color emulation or paper-saving options. To do this, click the Start button on your computer's screen, then
click Devices and Settings. In the Devices and Settings window, right-click your printer's icon, and click Printing
Preferences. Any settings you change in the Printing Preferences window will be saved as default values for the
current user.
To set the default values for all users of your system, right-click the printer’s icon, click Printer Properties, go to
the Advanced tab, and click Printing Defaults. Any settings you change in the printing defaults will be saved for all
users.
Accessibility
Front panel
If required, the front-panel display brightness and the loudspeaker volume can be changed (see Change system
options on page 11).
34 Chapter 1 Introduction ENWW
Embedded Web Server
From the Embedded Web Server, you can see the status of the printer, and perform other actions without using
the front panel.
For information about the accessibility features of the Embedded Web Server, go to: Support > Browse
information > Accessibility:
See more about HP accessibility at www.hp.com/hpinfo/abouthp/accessibility/ for information about the HP
Accessibility Program, and HP's commitment to making its products and services accessible to people with
disabilities.
Other sources of information
The following documents can be downloaded from http://www.hp.com/go/pagewidexlseries/support/manuals/:
● Introductory information
● User’s guide
● Legal information
● Limited warranty
The Quick Response (QR) code images found in some parts of this guide provide links to additional video
explanations of particular topics.
ENWW Other sources of information 35
2 Paper handling
●
General information and tips
●
Supported paper types
●
Paper status
●
Load paper
●
Unload paper
●
Paper options
●
Store paper
●
Cannot load paper
●
Protect a paper type
●
Paper jam
36 Chapter 2 Paper handling ENWW
General information and tips
● All paper widths must be between 279 mm (11 in) and 1016 mm (40 in), and the roll core must be 76 mm
(3 in) in diameter.
● When handling photo paper, wear cotton gloves to avoid transferring oils onto the paper.
● Each drawer can be loaded with two paper rolls (front and rear).
Your printer has one or two drawers: the second may be purchased as an accessory. The roll positions are
numbered 1 and 2 in the top drawer, 3 and 4 in the bottom drawer.
The roll numbers are displayed on the front of each drawer and on the roll hubs.
● Each drawer has lights to communicate its status:
Drawer roll icon light
– O: The roll has paper, or there is no roll.
– On (yellow): The roll is running out of paper.
ENWW General information and tips 37
– On (red): The roll is out of paper.
Drawer lock light
– O: You can open the drawer.
– On: Do not open the drawer. The paper is moving and you could cause a paper jam.
● You can save paper by using the appropriate settings.
● The printer automatically estimates the remaining length of the roll.
Supported paper types
The following paper types are compatible with your printer.
Supported HP papers
Name Width Length Product number
Plain paper
HP Universal Bond Paper, 3-in core 16.5 in (420 mm) 500 ft (152 m) K6B85A
HP Bright White Inkjet Paper, 3-in core 16.5 in (420 mm) 500 ft (152 m) L4Z41A
18 in (457 mm) 500 ft (152 m) M2N04A
23.4 in (594 mm) 500 ft (152 m) K6B86A
24 in (610 mm) 500 ft (152 m) K6B88A
30 in (762 mm) 500 ft (152 m) M2N05A
33.1 in (841 mm) 500 ft (152 m) K6B87A
36 in (914 mm) 500 ft (152 m) L4L08A
36 in (914 mm) 575 ft (175 m) M2N06A
23.4 in (594 mm) 500 ft (152 m) L4Z42A
24 in (610 mm) 500 ft (152 m) L4Z44A
33.1 in (841 mm) 500 ft (152 m) L4Z43A
36 in (914 mm) 500 ft (152 m) L4Z45A
HP Premium Bond Paper, 3-in core 24 in (610 mm) 300 ft (91 m) L6B12A
33.1 in (841 mm) 300 ft (91 m) L6B11A
36 in (914 mm) 300 ft (91 m) L6B13A
40 in (1016 mm) 300 ft (91 m) L6B14A
Coated paper
38 Chapter 2 Paper handling ENWW
Name Width Length Product number
HP Universal Heavyweight Coated Paper, 3-in core 33.1 in (841 mm) 300 ft (91 m) L5C79A
Other supported paper types
Plain papers
● Plain paper < 90 g/m²
● Plain paper 90–110 g/m²
● Plain paper > 110 g/m²
● Recycled
● Colored paper
Technical papers
36 in (914 mm) 300 ft (91 m) L5C80A
40 in (1016 mm) 300 ft (91 m) L5C81A
● Natural tracing paper
Natural tracing paper (Asia-Pacic and Japan only)
● Vellum
● Translucent bond paper
Coated papers
● Coated paper 90–100 g/m²
● Heavyweight coated paper
Blueprint
● Blueprint
Paper status
The paper source displays the drawers in your printer, and one of the following status messages for each roll:
● Low on paper
● Out of paper
● Paper not loaded
● Calibration pending
● Check pending
● Unsuccessfully loaded
ENWW Paper status 39
● Load malfunction
● Ready
● Error
Load paper
1. Start the paper app to access the paper menu, then tap Load.
TIP: If the printer is not printing and the lock light on the drawer is o, you can skip this step.
2. Open the drawer.
WARNING! Do not stand on the drawer: the printer could fall over.
CAUTION: MFP only: Do not leave the roll on top of the scanner.
TIP: You can load more than one roll at the same time.
TIP: Load heavier rolls in upper drawers; they can weigh up to 18 kg (40 lb).
3. Open the locking levers on the left and right hubs.
40 Chapter 2 Paper handling ENWW
4. Move the hubs outwards (they are linked) to make room for the roll.
5. Place the roll into the drawer between the hubs, with the paper edge as shown.
Do not load the roll at an angle, like this:
6. Slide the hubs back towards the center so that they engage with the roll.
ENWW Load paper 41
7. Ensure that the hubs are tted tightly to the roll on both sides.
8. Important: Close the locking levers on the left and right hubs.
9. Feed the paper into the appropriate slot: the front slot for the front roll, the rear slot for the rear roll.
TIP: The rear roll may need extra roll-ups to facilitate automatic feeding. Do not stop feeding until the
paper is automatically advanced.
10. Continue feeding until you hear a beep.
42 Chapter 2 Paper handling ENWW
11. If the paper edge is not straight and clean, you can cut it o with the appropriate button (there is a button
for each roll in the drawer).
When you press the button, the paper is advanced; when you release the button, the paper is cut.
Remember to remove the cut strip of paper.
12. Close the drawer when you have nished loading rolls into it.
13. Select the paper type on the front panel. The front panel remembers the last paper type loaded in this
position, in case that helps.
14. When you are ready, tap Finish and check. The printer checks the position, width, and length of the loaded
paper. The width and length are displayed on the main screen.
NOTE: If you do not select a paper type, the front panel waits a while and then executes Finish and check
automatically.
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Unload paper
1. Ensure that the printer is not printing and that the lock light on the drawer is o.
2. Open the drawer.
WARNING! Do not stand on the drawer: the printer could fall over.
3. Remove the paper from the feeding slot.
4. Open the locking levers on the left and right hubs.
5. Slide the hubs to the side so that you can remove the roll.
6. Remove the roll (or the core, if only the core is left).
7. Close the locking levers on the left and right hubs.
8. Close the drawer.
Paper options
To see the paper options, tap .
The following options are available:
● Edit type: You can modify the type of paper loaded.
● Protect paper types: You can protect selected paper types to avoid printing on them unintentionally.
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Store paper
To maintain paper quality, follow these recommendations:
● Store rolls in the original packaging within the temperature and humidity range specied on the paper
label.
● When natural tracing paper is stored in a humid environment, its width when loaded can vary, and it may
even jam in the printer. To avoid this, store this kind of paper in its packaging in humid conditions. Remove
it from the printer in conditions of low temperature and high humidity (such as 15°C and 80% relative
humidity). If you see that the paper has been aected by humidity, cut o the beginning of the roll: about 8
m (26 ft).
● Store rolls covered by another piece of paper or cloth.
● Allow all papers to adapt to room conditions, out of the packaging, for 24 hours before using them for
printing.
● The use of tape to stick the leading edge of the roll to the core is especially important for heavy papers,
because the inherent stiness of the paper can cause it to loosen and unwind from the core.
Cannot load paper
● Check that you have a roll in the selected drawer and slot.
● Check that the locking levers are closed on both hubs, and that the hubs are correctly positioned.
● Ensure that you locked the hubs before feeding paper into the printer.
● Check that the paper is correctly fed into the printer.
● Check that the paper is not crumpled or warped, and that the edges are straight.
● Check that the drawer is correctly closed.
● Check that the paper is wound tightly on the roll.
● Check that the paper is attached to the core.
● Check that you follow the paper specications.
TIP: When loading rear rolls, you must feed more paper manually (about 40 cm, or 16 in) than with front rolls.
ENWW Store paper 45
Protect a paper type
You can protect selected paper types to avoid printing on them unintentionally. A protected paper type will be
printed on only when the paper type is explicitly specied in the job.
To protect a paper type, go to the paper app, tap … for the paper type you want to protect, then Protect roll.
Alternatively, you can tap , then Job management > Automatic roll selection > Protected paper types.
When a paper type is protected, the icon appears before the paper name.
To print on a protected roll, just select the paper type explicitly when submitting the job from a printer driver or
other job submission software.
NOTE: If a protected paper type is not explicitly selected, and no other paper types are available, an out-of-
paper message will appear.
Paper jam
When the printer detects a jam, it tries to resolve the issue automatically. If it cannot, it stops, and you must x
the problem manually.
The front panel starts the paper jam wizard to display where the jam occurs and how to x it.
Clear the paper jam as instructed on each screen of the wizard. When you have removed all the paper, tap Check
now to check that the problem has been xed successfully.
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Paper jam in a drawer
1. Open the drawer in which the paper jam has occurred.
2. Cut the paper if necessary.
3. Open the front cover of the drawer.
Areas where a jam may occur are identied with this label:
ENWW Paper jam 47
4. Move the cutter to the right-hand side, unless it is there already.
CAUTION: Take care not to cut yourself when moving the cutter.
CAUTION: Do not dismantle the cutter assembly: refer it to qualied service personnel for servicing.
5. Remove the paper, cutting it manually if necessary.
6. Make sure there are no loose pieces of paper left in the drawer.
7. Close the front cover of the drawer.
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8. Rewind the paper.
9. Cut o the leading edge of the paper if it has been damaged.
10. Rewind again and feed the paper into the slot.
11. Use the paper-cut button to cut the leading edge again.
12. Close the drawer.
13. Wait until the printer is ready for paper.
14. The printer resumes the job and automatically reprints any lost pages. However, you should check that all
pages of the job have been printed.
Paper jam in the paper access front cover
1. Open the front cover.
ENWW Paper jam 49
2. Pull out the paper.
CAUTION: Be careful to pull out only the paper and not the struts of the printer.
3. Cut the paper if necessary.
IMPORTANT: Use scissors for this purpose, not a single blade.
4. Make sure there are no loose pieces of paper left.
5. Close the front cover.
6. Wait until the printer is ready for paper.
7. The printer resumes the job and automatically reprints any lost pages. However, you should check that all
pages of the job have been printed.
Paper jam in the paper output
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1. Make sure that the jam is not in the accessory interface.
2. If you have a folder installed, raise the folder tray.
3. Push the button to raise the output module.
4. Pull out the paper.
CAUTION: Be careful not to touch the pinchwheels: they are sharp and can cut your ngers.
ENWW Paper jam 51
5. Make sure there are no loose pieces of paper left.
6. Close the output module.
7. Wait until the printer is ready for paper.
8. The printer resumes the job and automatically reprints any lost pages. However, you should check that all
pages of the job have been printed.
Paper jam in the top stacker
1. Open the rear cover.
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2. Pull out the paper.
3. Open the stacker.
4. Pull out the paper.
5. Close the rear cover.
ENWW Paper jam 53
6. Close the stacker.
7. Wait until the printer is ready for paper.
8. The printer resumes the job and automatically reprints any lost pages. However, you should check that all
pages of the job have been printed.
Paper jam in the folder input (HP F60, HP F70, and HP PageWide XL folders)
1. Open the fan-fold cover to stop the folder motor and cut the power supply to it.
2. If necessary, cut the paper between the printer and the tray.
3. Remove the paper from the no-fold tray.
4. Unlatch and lift the folder input.
5. Pull out the paper from the tray.
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6. Push the button to raise the output module.
7. Pull out the paper.
CAUTION: Be careful not to touch the pinchwheels: they are sharp and can cut your ngers.
8. Make sure there are no loose pieces of paper left.
9. Close the output module.
10. Lower the tray.
11. Wait until the printer is ready for paper.
12. The printer resumes the job and automatically reprints any lost pages. However, you should check that all
pages of the job have been printed.
Paper jam in the folder input (HP F40 Folder only)
1. Disengage the printer from the folder.
2. If necessary, cut the paper between the printer and the folder.
3. Remove the paper from the folder input.
4. Push the button to raise the printer’s output module.
ENWW Paper jam 55
5. Pull out the paper.
CAUTION: Be careful not to touch the pinchwheels: they are sharp and can cut your ngers.
6. Ensure that there is no paper left anywhere in the folder. See Paper jam on the fan-folding path (HP F40
folder only) on page 57 and Paper jam on the cross-folding path (HP F40 folder only) on page 59.
7. Close the output module.
8. Re-engage the printer with the folder.
9. Wait until the printer is ready for paper.
10. The printer resumes the job and automatically reprints any lost pages. However, you should check that all
pages of the job have been printed.
Paper jam in the no-fold tray (HP F60, HP F70, and HP PageWide XL folders)
IMPORTANT: This operation must be performed by a service engineer or by someone else with appropriate
training.
1. Open the top cover of the tray.
2. Cut the paper between the printer and the folder, if necessary.
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3. Remove the paper.
4. Close the cover.
CAUTION: Be careful where you place your hands.
5. Wait until the printer is ready for paper.
6. The printer resumes the job and automatically reprints any lost pages. However, you should check that all
pages of the job have been printed.
Paper jam on the fan-folding path (HP F60, HP F70, and HP PageWide XL folders)
1. Try to remove the paper by pulling it from the no-fold tray. If you cannot remove all the paper this way,
continue with the following steps.
2. Open the fan-folding cover.
3. Pull the paper out.
NOTE: You may see paper by the fan-fold tray or at the rear of the folder. Try to pull it out wherever you
see it.
4. Remove any remaining pieces of paper.
5. Ensure that the metal balls remain in place.
6. Close the cover.
7. Wait until the printer is ready for paper.
8. The printer resumes the job and automatically reprints any lost pages. However, you should check that all
pages of the job have been printed.
ENWW Paper jam 57
Paper jam on the fan-folding path (HP F40 folder only)
1. Open the fan-folding cover.
2. Move the rollers to release the paper.
3. Pull the paper out.
4. Ensure that the metal balls remain in place.
5. Close the fan-folding cover.
6. Check whether there is any paper left in the fan area on the output side of the folder.
7. Remove any remaining pieces of paper.
8. Wait until the printer is ready for paper.
9. The printer resumes the job and automatically reprints any lost pages. However, you should check that all
pages of the job have been printed.
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Paper jam between the fan fold and cross-folding path
This should be easily visible from behind the folder. Open the fan-fold cover to stop the folder motor, and remove
the paper.
Paper jam on the cross-folding path (HP F60, HP F70, and HP PageWide XL folders)
1. Open the cross-folding cover.
2. Remove the paper.
CAUTION: Take care to avoid injury.
3. Close the cover.
4. Wait until the printer is ready for paper.
5. The printer resumes the job and automatically reprints any lost pages. However, you should check that all
pages of the job have been printed.
ENWW Paper jam 59
Paper jam on the cross-folding path (HP F40 folder only)
1. Open the top cross-folding cover.
2. Remove the paper.
CAUTION: Take care to avoid injury.
3. Close the top cross-folding cover.
4. If the jam is not resolved, open the lateral cross-folding cover.
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5. Remove the paper.
CAUTION: Take care to avoid injury.
6. Close the cover.
7. Wait until the printer is ready for paper.
8. The printer resumes the job and automatically reprints any lost pages. However, you should check that all
pages of the job have been printed.
Paper jam in the high-capacity stacker
1. Press the output button to raise the output module.
2. Remove the high-capacity stacker. You can pull the stacker by the beam at the rear of the tray.
3. Cut the paper between the printer and the high-capacity stacker, if necessary.
ENWW Paper jam 61
4. Remove the paper from the high-capacity stacker.
5. Remove the paper from the printer.
6. Close the output module.
7. Reconnect the high-capacity stacker.
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8. Wait until the printer is ready for paper.
9. The printer resumes the job and automatically reprints any lost pages. However, you should check that all
pages of the job have been printed.
Paper jam in the scanner (MFP only)
1. There is a small lever at the rear left of the scanner. Slide the lever up and open the scanner cover.
2. Remove the paper.
3. Make sure there is no paper left in the scanner (insert your hand).
4. Close the cover.
5. The printer resumes the job and automatically reprints any lost pages. However, you should check that all
pages of the job have been printed.
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3 Ink system
●
Ink cartridges
●
Print bar
●
Cleaning container
●
Maintenance cartridge
●
Safe mode
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Ink cartridges
The printer has two sets of four ink cartridges, each set consisting of one digital blue 1, two digital blue 2, and
one digital blue K.
Below each ink cartridge, the printer has two LED indicators: a padlock and an inkdrop.
● The padlock LED is on when the cartridge is in use.
IMPORTANT: Do not try to remove a cartridge when the padlock LED is on.
● The inkdrop LED turns yellow when the cartridge is almost out of ink, and turns red when the cartridge is
empty or faulty.
Ink cartridges require no maintenance or cleaning, but must be shaken before installation. High-quality printing is
maintained even when the ink level is low.
CAUTION: Avoid touching pins, leads, and circuitry when handling ink cartridges, because these elements are
sensitive to electrostatic discharge. Such devices are called ESD-sensitive devices. See Glossary on page 179.
Electrostatic discharges are one of the main hazards to electronics products. This type of damage can reduce the
life expectancy of the device.
The status of each cartridge is reported in the front panel:
● OK: The cartridge is working normally.
● Reseat: The cartridge is not responding, but removing and reinserting it may solve the problem.
● Replace: The cartridge has been identied as faulty. It should be replaced by a functional cartridge.
● Low on ink: The cartridge is low on ink. It should be replaced soon.
● Very low on ink: The cartridge is very low on ink. It should be replaced very soon.
● Empty: The cartridge has no ink. It should be replaced.
● Missing: The cartridge is missing.
● Wrong/Incompatible/Incorrect: The cartridge type is not suitable for this printer.
● Expired: The cartridge has reached its expiration date.
● Altered: The cartridge has been identied as relled or altered.
ENWW Ink cartridges 65
Ink cartridge part numbers
Digital Blue 400 ml F9J72A HP 847B 400-ml Black Ink Cartridge
F9J73A HP 847B 400-ml B1 Ink Cartridge
F9J74A HP 847B 400-ml B2 Ink Cartridge
Replace ink cartridges on the y
You can replace a cartridge at any time when its padlock LED is o. If the padlock LED is on, you must pause the
job queue and wait until the LED turns o.
Replace ink cartridges from the front panel
1. Go to the front panel and tap , then the Ink cartridges tab, then Replace.
If a cartridge runs out of ink, the printer will automatically try to switch to the other cartridge of the same
color, after which you can replace the empty cartridge without any interruption to printing. If the ink
cartridge you want to replace is locked, you will need to pause the job queue to continue.
2. When prompted, press the old cartridge and slide it up to release it.
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3. Shake the new cartridge six times.
4. Insert the new cartridge and push it in as far as it will go.
5. Follow the instructions in the front panel.
6. When you have replaced all cartridges that you want to replace, tap Finish and check.
7. Make sure that you comply with all applicable federal, state, and local regulations when disposing of ink
system consumables.
If a cartridge runs out of ink, the printer will automatically try to switch to the other cartridge of the same color,
after which you can replace the empty cartridge without any interruption to printing.
If the available ink is exhausted while printing a page, printing stops and the page is ejected. When a new
cartridge is inserted, printing can resume, and the interrupted page is reprinted in full.
HP recommends that you replace an empty cartridge with a new HP cartridge. See Ink cartridge part numbers
on page 65.
The use of relled or altered ink cartridges has several serious disadvantages:
● There is some risk of damaging the printer. In this case the printer warranty will not be valid for any printer
repairs that are related to the cartridge, nor for any problems due to ink contamination.
● You will invalidate the warranty of all printheads of the same color used in the printer subsequently.
● Print quality may be impaired.
● The printer will be unable to estimate the ink level in the cartridge, and will not report it.
ENWW Ink cartridges 67
If you want to force the printer to accept what it sees as an empty cartridge, proceed as follows:
1. Tap on the front panel, then , , , .
2. The front panel noties you that the cartridge is altered, and the cartridge acceptance process starts.
Follow the instructions displayed on the front panel. If your cartridge is not an Original HP cartridge, HP
recommends that you stop the process. To check the authenticity of your cartridges, go to
http://www.hp.com/go/anticounterfeit.
3. If you proceed, the front panel displays a series of warning messages.
When the process is nished, the front panel gives the usual ink cartridge display, but the cartridge does not
report its ink level.
NOTE: Dynamic security enabled printer. Only intended to be used with cartridges using an HP original chip.
Cartridges using a non-HP chip may not work, and those that work today may not work in the future. More at:
http://www.hp.com/go/learnaboutsupplies.
Ink cartridge maintenance
During the normal lifetime of a cartridge, no specic maintenance is required. You should replace a cartridge
when it has reached its expiry date. You can nd the expiry date in the the ink cartridge information on the front
panel.
Ink cartridge troubleshooting
1. Check that you have the correct type of cartridge (model number).
2. Check that the cartridge label is the same color as the slot label.
3. Check that the cartridge is correctly oriented: the arrow on the front of the cartridge should face upwards.
CAUTION: Never clean inside the ink cartridge slots.
Print bar
The key printing element is a xed 40 inch (1016 mm) print bar, composed of 8 printheads, numbered 1 to 8
from left to right, looking at the printer from the front. The paper advances at high speed underneath the print
bar, which ejects pigmented inks in four colors.
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The printheads are extremely durable and do not need to be replaced every time an ink cartridge is replaced.
They provide excellent results even when the ink cartridges contain a low level of ink.
To maintain optimum print quality, the printheads are automatically tested at regular intervals, and automatically
serviced when necessary. This takes a little time and can occasionally delay printing. When a printhead
eventually needs to be replaced, the front panel will display a message.
The printer’s paper-loading system includes an auto-indexing facility: whenever paper is loaded, the printer
moves the position of the roll to compensate for printhead nozzle usage and extend the lifetime of each
printhead. This is an automatic behavior, but you may notice that the front and rear rolls change position slightly
between rolls.
CAUTION: Do not touch the printhead nozzles.
CAUTION: Do not put the printhead down on any surface for any reason.
TIP: Printheads are best preserved inside the printer. Moreover, if you remove the printheads, the printer will
need to be recalibrated whenever you put them back. Therefore you are recommended not to remove them
unnecessarily.
Printhead status
● OK: The printhead is working normally.
● Missing: No printhead is detected in the slot.
● Replace: The printhead has been identied as faulty. It should be replaced by a new or working printhead.
● Reseat: The printhead has been identied as faulty, but removing and reinserting it may perhaps solve the
● Remove: The printhead needs to be removed.
● Printhead replacement incomplete. Restart it.
● If the warranty status is Out of warranty, this indicates that the warranty conditions have expired (for
problem.
The printhead did not complete the replacement procedure. You must restart the replacement and fully
complete it.
example, ink consumption exceeds the warranteed limit).
ENWW Print bar 69
NOTE: If a printhead is out of warranty, one of three possible status values may be seen in its health
gauge:
– OK: The printhead can print normally.
– Monitor IQ: Print quality may not be maintained in all prints.
– Recover: You are recommended to use enhanced printhead recovery on that printhead (see Enhanced
printhead recovery on page 148).
If the warranty status is See warranty note, this indicates that the warranty conditions have been breached
(for example, expired or non-HP ink has been used).
You can check the warranty status in the printer information app.
See the limited warranty document provided with your printer for details of the warranty implications.
Printhead part number
The HP 841 printhead has the part number C1Q19A.
Replace printheads
Printheads rarely need to be replaced, but the front panel will tell you when a printhead is failing or has reached
the end of its life.
Alternatively, a test print may indicate a printhead problem before the printer detects it.
CAUTION: Avoid touching pins, leads, and circuitry when handling printheads, because these elements are
sensitive to electrostatic discharge. Such devices are called ESD-sensitive devices. See Glossary on page 179.
Electrostatic discharges are one of the main hazards to electronics products. This type of damage can reduce the
life expectancy of the device.
IMPORTANT: Recalibrate the printer after any printhead replacement (see Calibrate print bar on page 147).
Make sure you have the right paper for the calibration loaded before replacing the printhead. Use gloves when
handling any component of the ink system.
1. Ensure that all ink cartridges are at least 25% full.
2. Start the printhead replacement from the front panel: tap , then the Printhead tab, then Replace.
3. If you have a top stacker, open it.
4. Wait for the print bar to reach the replacement position.
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5. Open the top cover with both hands by pressing the side buttons.
6. Open the print-bar cover.
7. Identify the printhead(s) that you want to replace.
NOTE: You can replace more than one printhead at a time.
8. Pull up the printhead handle.
ENWW Print bar 71
9. Lift the latch.
10. Extract the printhead carefully.
IMPORTANT: Printheads are fragile. Leave the printhead oriented as shown below, if you intend to use it
again later. Never touch the nozzles, which could damage them. If you remove multiple printheads and
intend to use them later, make sure to keep them in the right order.
11. Slowly remove the protective caps from the new printhead in the order shown below.
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12. Insert the new printhead as shown below.
13. Press it in rmly until you feel resistance.
14. Close the latch.
15. Close the handle.
16. Close the top cover.
17. If you have a top stacker, close it.
18. Tap Continue and wait about 32 minutes while the printer performs automatic calibrations and checks.
19. Make sure that you comply with all applicable federal, state, and local regulations when disposing of ink
system consumables.
ENWW Print bar 73
Printhead maintenance
The printer and the maintenance cartridge clean the printheads automatically.
Avoid removing printheads unnecessarily.
Printhead troubleshooting
1. Check that you have the correct type of printhead (model number).
2. Check that you have removed the orange protective caps from the printhead.
3. Check that the printhead is correctly oriented: compare it with the others.
4. Check that you have closed and latched the printhead cover.
5. If you still have problems when printing, see Print quality on page 144.
Cleaning container
The cleaning container is a replaceable part that collects waste ink in liquid form, with a capacity of about 2 liters.
The cleaning container is designed to keep the printer’s waste ink from damaging the printer and dirtying its
surroundings.
In order to achieve these objectives, you must ensure that it is correctly installed and maintained, changing it
when prompted by the front panel.
TIP: You are recommended to wear gloves when replacing the cleaning container.
Always replace the cleaning container with the printer switched on, otherwise the counters may not work
properly.
If the printer continues operating while the container is incorrectly installed or connected, HP will not be
responsible for any resulting damage or cleaning expenses.
You can check the cleaning container status in the front panel.
Cleaning container status
● Ready
● Missing: The cleaning container is not detected.
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● Almost full: This is estimated by the printer.
● Full: The printer has stopped printing. It will continue after the cleaning container has been replaced.
Cleaning container part number
The HP 841 cleaning container has the part number F9J47A.
Replace the cleaning container
1. At the front panel, tap , then , then Cleaning container > Replace.
2. Locate the cleaning container.
3. Extract the cleaning container: lift it a little, then pull it out.
TIP: If you leave the printer without a cleaning container for long, some drops of liquid may escape and
stain the oor. Try to replace it rapidly.
4. Remove the packaging from the new cleaning container.
ENWW Cleaning container 75
5. Insert the new cleaning container in place of the old one.
NOTE: If you insert a cleaning container that has been used in another printer, the Almost full warning will
be unreliable.
6. The printer checks the installation.
7. Make sure that you comply with all applicable federal, state, and local regulations when disposing of ink
system consumables.
Cleaning container troubleshooting
If the cleaning container is correctly installed but the printer does not detect it, rst try taking it out and putting it
back again. If that fails, call your support representative.
Maintenance cartridge
The maintenance cartridge cleans and maintains the printheads, and stores waste ink.
The maintenance cartridge contains a roll of cloth, which is used to clean the printheads. It has a total capacity of
500 wipes (cleaning operations). A heavy user will need to replace it about every 2 months.
The printer will refuse to start a print job if it detects the end of the cleaning roll. You should then replace the
maintenance cartridge with a new one.
TIP: You are recommended to wear gloves when replacing the maintenance cartridge.
Maintenance cartridge status
● Ready
● Missing
● Almost nished
● Finished
Maintenance cartridge part number
The HP 841 maintenance cartridge has the part number F9J48A.
Replace the maintenance cartridge
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IMPORTANT: Be ready with the new maintenance cartridge before starting the replacement. Once the cartridge
is moved to the replacement position, you have 40 seconds to change it. If you exceed that limit, the
maintenance cartridge is automatically moved back so that the printheads do not become dry. If the front panel
shows an error, close the service door.
1. Remove the packaging from the new maintenance cartridge.
2. Start the replacement from the front panel.
3. When prompted by the front panel, open the maintenance cartridge door.
IMPORTANT: When removing a maintenance cartridge, remember that it contains ink. Therefore, wear
gloves and hold the cartridge by the handle.
4. To remove the maintenance cartridge, grip the handle and slide it out.
5. If you intend to insert a partially used replacement cartridge, make a note of the percentage of cloth
remaining, which is shown approximately on the side of the cartridge. You will be asked for this gure later.
ENWW Maintenance cartridge 77
6. Insert the new maintenance cartridge into the slot.
IMPORTANT: Be careful to insert the maintenance cartridge correctly.
7. Push in the maintenance cartridge into place; do not use excessive force.
NOTE: The front panel will not show the new maintenance cartridge until the door is closed.
8. Close the door.
9. Make sure that you comply with all applicable federal, state, and local regulations when disposing of ink
system consumables.
NOTE: In order to start printing, the printer needs all the ink cartridges, printheads, and maintenance cartridge
to be installed, and the printer window and maintenance cartridge door to be closed.
The front panel asks whether the cartridge is new or used. If used, you are asked to enter the percentage of cloth
remaining. This information is used by the printer to estimate when the cartridge will need replacing.
Maintenance cartridge troubleshooting
If the printer does not detect the maintenance cartridge that you have inserted, open the door and make sure the
maintenance cartridge is correctly inserted. If this does not solve the problem, contact your support
representative.
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Safe mode
Under certain conditions, including printer operation outside of environmental specications, and when a used,
relled, or counterfeit ink cartridge has been detected, the printer will operate in safe mode. HP is unable to
warrant the performance of the printing system when operated outside of environmental specications or when
a used, relled, or counterfeit ink cartridge is installed. Safe mode is designed to protect the printer and the
printheads from damage due to unexpected conditions, and is in operation when the icon is displayed on the
printer’s front panel and by the Embedded Web Server and HP Utility.
For optimal performance, use original HP ink cartridges. HP DesignJet printing systems, including original HP inks
and printheads, are designed and engineered together to provide uncompromising print quality, consistency,
performance, durability, and value—with every print.
NOTE: This printer is not designed to use continuous ink systems. To resume printing, remove the continuous
ink system and install genuine HP (or compatible) cartridges.
NOTE: This printer is designed for ink cartridges to be used until they are empty. Relling cartridges prior to
depletion might cause your printer to fail. If this happens, insert a new cartridge (either genuine HP or
compatible) to continue printing.
NOTE: Dynamic security enabled printer. Only intended to be used with cartridges using an HP original chip.
Cartridges using a non-HP chip may not work, and those that work today may not work in the future. More at:
http://www.hp.com/go/learnaboutsupplies.
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4 Networking
●
Introduction
●
Control network protocols
●
Front-panel menu items
●
Link conguration methods
●
Troubleshooting
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Introduction
The printer provides a single RJ-45 connector port for a network connection. In order to meet Class B limits, the
use of shielded I/O cables is required.
The embedded Jetdirect print server supports connection to IEEE 802.3 10Base-T Ethernet, IEEE 802.3u
100Base-TX Fast Ethernet and 802.3ab 1000Base-T Gigabit Ethernet compliant networks. When connected and
powered on, the printer auto-negotiates with your network to operate with a link speed of 10, 100, or 1000
Mbps, and to communicate using full- or half-duplex mode. However, you can manually
the printer's front panel, or through other conguration tools once network communication is established.
The printer can support multiple network protocols simultaneously, including TCP/IPv4 and TCP/IPv6. For
security, it includes features to control IP traic to and from the printer and supports conguration of IP Security
(IPsec) protocols.
congure the link using
Control network protocols
The printer can simultaneously support multiple network communication protocols. This allows network
computers that may be using dierent protocols to communicate with the same printer.
Each protocol may require some conguration before the printer can communicate on the network. For some
protocols, required parameters are automatically sensed and user-specied settings are not needed. However,
for other protocols, there may be many parameters to congure.
Enable or disable network protocols
If a network protocol is enabled, the printer may actively transmit on the network even when there are no
computers on the network that use the protocol. This may increase network traic. To eliminate unnecessary
traic, you can disable unused protocols. Disabling unused protocols lets you:
● Reduce network traic by eliminating broadcast messages from unused protocols
● Provide better control over who prints to the printer by eliminating users from other networks who might
route print jobs to this printer
● Display protocol-specic error conditions for enabled protocols only
To disable unused protocols through the device’s control panel menu, see Front-panel menu items on page 81.
For other tools, such as system command access to the embedded Telnet server, see the HP Jetdirect Print Server
Administrator’s Guide for your print server model.
ENWW Introduction 81
Front-panel menu items
To access the printer network conguration settings, go to the front panel and tap , then , then
Gigabit Ethernet.
Menu item Sub-menu item Sub-menu item Values and Description
Information Print Sec Report Yes : Prints a report.
No (default): Does not print a report.
TCP/IP Host Name An alphanumeric string, up to 32 characters, used to
identify the device. This name is listed on the HP Jetdirect
conguration page. The default host name is NPIxxxxxx,
where xxxxxx is the last six digits of the LAN hardware
(MAC) address.
IPV4 Settings Cong Method Species the method that TCP/IPv4 parameters will be
congured on the HP Jetdirect print server.
Bootp : Use BootP (Bootstrap Protocol) for automatic
conguration from a BootP server.
DHCP (default): Use DHCP (Dynamic Host Conguration
Protocol) for automatic conguration from a DHCPv4
server. If selected and a DHCP lease exists, DHCP Release
and DHCP Renew menus are available to set DHCP lease
options.
Auto IP : Use automatic link-local IPv4 addressing. An
address in the form 169.254.x.x is assigned automatically.
Manual : Use the Manual Settings menu to congure TCP/
IPv4 parameters.
DHCP Release This menu appears if Cong Method was set to DHCP and a
DHCP lease for the print server exists.
No (default): The current DHCP lease is saved.
Yes : The current DHCP lease and the leased IP address are
released.
DHCP Renew This menu appears if Cong Method was set to DHCP and a
DHCP lease for the print server exists.
No (default): The print server does not request to renew the
DHCP lease.
Yes : The print server requests to renew the current DHCP
lease.
Manual Settings (Available only if Cong Method is set to Manual ) Congure
parameters directly from the printer control panel:
IP Address : The unique IP address of the printer (n.n.n.n).
Subnet Mask : The subnet mask for the printer (n.n.n.n).
Syslog Server : The IP address of the syslog server (n.n.n.n)
used to receive and log syslog messages.
Default Gateway : The IP address (n.n.n.n) of the gateway or
router used for communications with other networks.
Idle Timeout : The time period, in seconds, after which an
idle TCP print data connection is closed (default is 270
seconds, 0 disables the timeout).
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Menu item Sub-menu item Sub-menu item Values and Description
Default IP Specify the IP address to default to when the print server is
unable to obtain an IP address from the network during a
forced TCP/IP reconguration (for example, when manually
congured to use BootP or DHCP).
Auto IP : A link-local IP address 169.254.x.x is set.
Legacy : The address 192.0.0.192 is set, consistent with
older HP Jetdirect devices.
Primary DNS Specify the IP address (n.n.n.n) of a Primary DNS Server.
NOTE: This item appears only if Manual conguration is a
higher priority than DHCP in the Cong. Precedence table,
congured through the embedded Web server.
Secondary DNS Specify the IP address (n.n.n.n) of a Secondary Domain
Name System (DNS) Server.
NOTE: This item will appear only if Manual conguration is
a higher priority than DHCP in the Cong. Precedence table,
congured through the embedded Web server.
IPV6 Settings Enable Use this item to enable or disable IPv6 operation on the
print server.
O : IPv6 is disabled.
On (default): IPv6 is enabled.
Address Use this item to manually congure an IPv6 address.
Manual Settings : Use the Manual Settings menu to enable
and manually congure a TCP/ IPv6 address.
Enable : Select this item and choose On to enable manual
conguration, or O to disable manual conguration.
Address : Use this item to type a 32 hexadecimal digit IPv6
node address that uses the colon hexadecimal syntax.
DHCPV6 Policy Router Specied : The stateful auto-conguration method
to be used by the print server is determined by a router.
The router species whether the print server obtains its
address, its conguration information, or both from a
DHCPv6 server.
Router Unavailable : If a router is not available, the print
server should attempt to obtain its stateful conguration
from a DHCPv6 server.
Always : Whether or not a router is available, the print
server always attempts to obtain its stateful conguration
from a DHCPv6 server.
Primary DNS Use this item to specify an IPv6 address for a primary DNS
server that the print server should use.
NOTE: This item will appear only if Manual conguration is
a higher priority than DHCP in the Cong Precedence table,
congured through the embedded Web server.
Secondary DNS Use this item to specify an IPv6 address for a secondary
DNS server that the print server should use.
NOTE: This item will appear only if Manual conguration is
a higher priority than DHCP in the Cong Precedence table,
congured through the embedded Web server.
ENWW Front-panel menu items 83
Menu item Sub-menu item Sub-menu item Values and Description
Proxy Server Species the proxy server to be used by embedded
applications in the device. A proxy server is typically used
by network clients for Internet access. It caches Web pages,
and provides a degree of Internet security, for those clients.
To specify a proxy server, enter its IPv4 address or fully-
qualied domain name. The name can be up to 255 octets.
For some networks, you may need to contact your
Independent Service Provider (ISP) for the proxy server
address.
Proxy Port Type the port number used by the proxy server for client
support. The port number identies the port reserved for
proxy activity on your network, and can be a value from 0
to 65535.
Security Print Sec Page Yes : Prints a page that contains the current IPsec security
settings on the HP Jetdirect print server.
No (default): A security settings page is not printed.
Secure Web For conguration management, specify whether the
embedded Web server will accept communications using
HTTPS (Secure HTTP) only, or both HTTP and HTTPS.
HTTPS Required: For secure, encrypted communications,
only HTTPS access is accepted. The print server will appear
as a secure site.
HTTP/HTTPS optional: Access using either HTTP or HTTPS
is permitted.
NOTE: The factory default setting depends on the print
server model.
IPSEC Specify the IPsec or Firewall status on the print server.
Keep : IPsec/Firewall status remains the same as currently
congured.
Disable : IPsec/Firewall operation on the print server is
disabled.
802.1x
Enable Wipe
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Menu item Sub-menu item Sub-menu item Values and Description
Reset Security Specify whether the current security settings on the print
server will be saved or reset to factory defaults.
No (default): The current security settings are maintained.
Yes : Security settings are reset to factory defaults.
Link Speed The link speed and communication mode of the print
server must match the network. The available settings
depend on the device and installed print server. Select one
of the following link conguration settings:
CAUTION: If you change the link setting, network
communications with the print server and network device
might be lost.
Auto (default): The print server uses auto-negotiation to
congure itself with the highest link speed and
communication mode allowed. If auto-negotiation fails,
either 100TX HALF or 10TX HALF is set depending on the
detected link speed of the hub/switch port. (A 1000T halfduplex selection is not supported.)
10T Half : 10 Mbps, half-duplex operation.
10T Full : 10 Mbps, Full-duplex operation.
100TX Half : 100 Mbps, half-duplex operation.
Link conguration methods
The printer supports 10, 100, or 1000 Mbps network link speeds using full-duplex or half-duplex communication
modes (a 1000T half-duplex selection is not supported). By default, it will attempt to auto-negotiate its link
operation with the network.
When connecting to network hubs and switches that do not support auto-negotiation, the printer will congure
itself for 10 Mbps or 100 Mbps half-duplex operation. For example, when connected to a non-negotiating 10
Mbps hub, the print server will automatically set itself to operate at 10 Mbps half-duplex.
If the printer is not able to connect to the network through auto-negotiation, you can set the link setting by one
of the following methods:
● The front panel
100TX Full : 100 Mbps, full-duplex operation.
100TX Auto : Limits auto-negotiation to a maximum link
speed of 100 Mbps.
1000TX Full : 1000 Mbps, full-duplex operation.
● The Embedded Web Server
● The Telnet interface, through a system command prompt
● A TFTP (Trivial File Transfer Protocol) conguration le that is downloaded, for example, from a BootP or
DHCP server
● Network management tools such as HP Web Jetadmin
ENWW Link conguration methods 85
Troubleshooting
IO Conguration page
The IO Conguration page provides comprehensive print server status. It is an important diagnostic tool,
especially if network communications are not available. For a description of messages that may appear on the IO
Conguration page, see the HP Jetdirect Print Servers Administrator’s Guide for your print server model.
To print the IO Conguration page, go to the front panel and tap , then Connectivity > Print Connectivity
Conguration.
To verify correct operation:
1. Print an IO Conguration page to check for status messages.
2. In the upper section of the IO Conguration page, look for the status message I/O Card Ready.
3. If I/O Card Ready appears, the print server is operating properly. Proceed to the next section.
If a message other than I/O Card Ready appears, try the following:
a. Turn the printer o and then on again to re-initialize the print server.
b. Check that the status indicator lights (LEDs) are providing proper status.
See the HP Jetdirect Print Servers Administrator’s Guide for your print server model to interpret and troubleshoot
other messages.
Reset network parameters
If you accidentally miscongured the printer’s network settings, they can be reset to factory default values by
tapping , then , then , then Restore factory settings.
CAUTION: A factory-installed HP Jetdirect X.509 certicate will be saved during reset to factory default values.
However, a Certicate Authority (CA) certicate that has been installed by the user to validate a network
authentication server will not be saved.
Link troubleshooting
The printer has status lights (LEDs) beside the network connector that indicate the link status and network
activity.
● When the green light is on, the printer has successfully linked to the network.
● When the yellow light is blinking, there is network transmission activity.
If the printer does not successfully connect to the network:
● Both LEDs will be o.
● LAN Error – Loss of Carrier will be indicated on the IO Conguration page.
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In this situation, try the following:
1. Check the cable connections at both ends.
2. Consider replacing the cables by known good ones.
3. Consider switching to another network connector in the network switch, hub, or device to which the printer
is connected.
4. Manually congure the link setting to match the port conguration of the network hub or switch. For
manual conguration methods, see Link conguration methods on page 85. Turn the printer o, then on
again, to re-initialize the setting.
5. Print an IO Conguration page and check link settings.
Item Description
Port Cong If the printer is properly linked, this item has one of the following values:
● 10BASE-T HALF: 10 Mbps, half-duplex
● 10BASE-T FULL: 10 Mbps, full-duplex
● 100TX-HALF: 100 Mbps, half-duplex
● 100TX-FULL: 100 Mbps, full-duplex
● 1000TX FULL
If the printer is not properly linked, one of the following messages will appear:
● UNKNOWN: The printer is in an initialization state.
● DISCONNECTED: A network connection has not been detected. Check network cables. Recongure the
link settings, or restart the printer.
Auto Negotiation Indicates whether auto-negotiation for link conguration is on or o.
● ON (default): The printer will attempt to automatically congure itself onto the network at the proper
speed and communication mode.
● OFF: You must manually congure the link speed and communication mode using the front panel. Your
settings must match those of the network for proper operation.
6. In case of doubt or misconguration of link settings, reset the network parameters to their factory settings.
See Reset network parameters on page 86.
Communication failures between computer and printer
Some symptoms are:
● The front-panel display does not show the Received jobs message when you have sent jobs to the printer.
● Your computer displays an error message when you are trying to print.
● Your computer or printer hangs (stays idle), while communication is taking place.
● Print jobs get stuck in your computer’s print spooler.
● Your printed output shows random or inexplicable errors (misplaced lines, partial graphics, and so on).
ENWW Troubleshooting 87
To solve a communication problem:
● Ensure that you have selected the correct printer when sending your job.
● Ensure that the printer works correctly when printing from other applications.
● If your printer is connected to your computer through any other intermediate devices, such as switch boxes,
buer boxes, cable adapters, or cable converters, try using it when connected directly to your computer.
● Try another network cable.
● Remember that very large prints may take some time to receive, process, and print.
● If your printer displays warning or error messages that require action, take the required action before trying
to print.
Cannot access the Embedded Web Server
1. If you have not done so already, read Embedded Web Server on page 13.
2. Make sure that Embedded Web Server functionality is enabled in the printer: from the front panel, tap
, then Security > Connectivity > Embedded Web Server (EWS) > On .
3. Check the proxy conguration in your Web browser in case it is preventing communication with the printer.
4. Ensure that the printer works correctly when printing or accessed from other applications.
5. If the printer displays warning or error messages that require further action, take the action to resolve the
problems.
6. If all else fails, turn the printer o and on again with the power key on the front panel.
Cannot access the printer from the HP Utility
1. If you have not done so already, read HP Utility on page 12.
2. Make sure your printer driver is available and working correctly for the HP DesignJet Utility in Windows.
3. From the front panel, tap , then Security > Web services > Printing & management, and make sure
that it is enabled. If it is disabled, some parts of the HP Utility may not work properly.
Print jobs take too much time to be received by the printer
Very large prints may take some time to receive, process, and print. However, if there is an unusually long delay
after sending print jobs to the printer until they appear in the front panel’s job queue, there are various things
you could check:
● Make sure the network cable connected to the printer is rated at least Cat5e.
● Make sure that gigabit-speed networking equipment and cabling interconnects your computer client to the
printer.
● Make sure that there are no network link issues. See Link troubleshooting on page 86.
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● Take into account that, in network deployments with IPSec security protocols enabled and congured in the
printer, network performance may be reduced due to the use of cryptographic algorithms to protect
network communications.
● If you experience low-performance network issues when using tools such as HP SmartStream or third-
party RIPs, check that the RIP printing service and high-speed printing ports 9101 and 9102 are enabled in
Embedded Web Server > Networking > Other settings > High-speed RIP mode > Enable high-speed mode.
● Try resetting the network conguration to its factory settings in order to get default settings that are
suitable for most standard network environments. See Reset network parameters on page 86.
● You may also nd it helpful to test connecting the computer to the printer directly, using a normal Ethernet
(Cat5e or Cat6) cable point-to-point, without passing through an Ethernet switch or router. In this
conguration, the printer and the computer should both automatically change their IPv4 addresses to the
form 169.254.x.x . In this point-to-point conguration you can discard any issues caused by other network
equipment.
ENWW Troubleshooting 89
5 Sending a job to print
There are various dierent ways in which you can choose to print, depending on your circumstances and
preferences:
● From HP SmartStream: See the HP SmartStream documentation at http://www.hp.com/go/
smartstreampagewidexl/manuals/.
● From a printer driver: Print any kind of le from a computer connected to the printer by network, using a
software application that can open the le, and a printer driver supplied with your printer. See Print from
the driver on page 91.
● From a USB ash drive: Print a le directly from a USB ash drive. See Print from a USB ash drive
on page 94.
● From a RIP: You can use a Raster Image Processor (RIP) program, run on a separate computer, to send jobs
to the printer. RIP software is available from various dierent companies. See your RIP vendor’s
documentation.
● MFP only: Copy a le. See Scanning and copying (MFP only) on page 104.
● Print a le that is already in the job queue. See Queue management on page 97.
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Print from the driver
This is the traditional way of printing from a computer. The correct printer driver must be installed on the
computer, and the computer must be connected to the printer by network.
When the printer driver has been installed and the computer is connected to the printer, you can print from a
software application by using the application's own Print command and selecting the correct printer.
NOTE: When rst printing, Windows automatically searches for the printer driver on the Internet (if the
computer is connected to the Internet). This means that you do not need to search for the driver yourself.
However, this process will install the driver without the rest of the software. Therefore, we recommend
installation using the install package that you can download from HP's website http://www.hp.com/go/
pagewidexlseries/support/drivers, so that all of the printer software is installed.
Check and change main driver settings
There are a relatively large number of print settings that you can use when printing with a printer driver, to try to
satisfy all requirements. When printing from an application, you can see the driver settings by clicking File > Print
and then Print options or Properties (depending on the application).
ENWW Print from the driver 91
TIP: In general you are recommended to use the default settings unless you know that they do not meet your
requirements. The printer will apply its own policies regarding roll and paper to choose the most suitable for your
job.
TIP: Windows only: If you intend to reuse a particular group of settings repeatedly, you can save those settings
under a name of your own choice and recall them later. A saved group of settings is known as a quickset.
92 Chapter 5 Sending a job to print ENWW
The printer drivers support any accessories such as a stacker or folder connected to your printer. The printer’s
default output is also the driver’s default output. However, from the driver you can change the output destination
and other options such as the folding style, collation, and rst or last page on top.
Job storage and PIN printing
Job storage allows jobs to be stored and then printed when required, it also provides features for setting print
jobs as private, with a personal identication number (PIN). To access job storage features, open the printer
properties, and then click Printing Preferences. Click the Job Storage tab, where the following job storage
features are available:
● Print and store: After a job has printed, it is stored in the printer; more copies can then be printed from the
front panel.
● Print and delete: Once printed, the job is automatically removed from the printer.
ENWW Print from the driver 93
● Retrieve from front panel (personal job): Use the personal job printing feature to specify that a job cannot
be printed until you release it from the printer's front panel.
To preview it in the Embedded Web Server, you will need to enter the PIN.
● Retrieve from front panel (private job): Use the private printing feature to specify that a job cannot be
printed until you release it with a PIN. First, click Retrieve from front panel (private job), after which the PIN
to Print checkbox will be available. If checked, a 4-digit personal identication number must be set. The PIN
is sent to the printer as part of the print job. After sending the print job, use the PIN to print the job. Once
printed, it is automatically removed from the printer.
To preview it in the Embedded Web Server or in the front panel, you will need to enter the PIN.
TIP: Dene a user name and a job name in the job storage tab for easy identication in the job queue.
Print from a USB ash drive
1. Insert a USB ash drive containing one or more TIFF, JPEG, HP-GL/2, RTL, PDF, or PostScript les into the
printer's USB port.
NOTE: To print PDF or PostScript le, you must have a PostScript printer.
NOTE: The use of USB ash drives with your printer may be disabled by the administrator.
2. At the front panel, go to the home screen and tap .
You can tap folders to browse their contents. Files are shown as document thumbnails, and you can
preview a le by tapping the preview icon. When the preview is displayed, you can zoom in and out. Files
that cannot be printed are indicated with .
3. Select a le to be printed. Multipage documents are supported only in PDF les; in this case, you can also
select a page to print.
4. The list of print-from-USB quicksets is displayed. You can choose and/or edit one of the quicksets for the
selected job.
The following settings are available:
● Quickset name allows you to name the quickset you are working with.
● Output scale allows you to resize the print in two dierent ways: to a percentage of its original size, or
to t a particular paper size. The default is 100% (its original size).
● Print quality allows you to set the print quality to Lines/Fast, Uniform areas, or High detail.
94 Chapter 5 Sending a job to print ENWW
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