HP OpenView Storage Management Appliance and Software User Manual

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User Guide

hp OpenView

storage management appliance

software

Product Version: 2.1

Fourth Edition (October 2003)

Part Number: AA-RS0AD-TE

This guide describes how to configure and use the HP OpenView Storage Management Appliance software v2.1.

the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

This document contains proprietary information, which is protected by copyright. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of Hewlett-Packard. The information contained in this document is subject to change without notice.

Compaq Computer Corporation is a wholly-owned subsidiary of Hewlett-Packard Company. Microsoft®, MS-DOS®, MS Windows®, Windows®, and Windows NT® are U.S. registered trademarks of

Microsoft Corporation. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The

information is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for Hewlett-Packard Company products are set forth in the express limited warranty statements for such products. Nothing herein should be construed as constituting an additional warranty.

Printed in the U.S.A.

Storage Management Appliance Software User Guide Fourth Edition (October 2003) Part Number: AA-RS0AD-TE

About this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Text Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii

Equipment Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii

Rack Stability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

HP Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

HP Storage Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

1 Understanding the Storage Management Appliance Software. . . . . . . . . . . . . . . . . . .1

Software Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Logging On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Logging On to the System Management Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Browser Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Configuring Internet Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Clearing the IE Browser Cache Manually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Configuring Netscape Navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Clearing the Netscape Navigator Browser Cache Manually. . . . . . . . . . . . . . . . . . . . 8

Configuring Netscape Navigator for Linux Operations . . . . . . . . . . . . . . . . . . . . . . . 8

Contents

iiiStorage Management Appliance Software User Guide

Contents

Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting Started Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Tools Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Devices Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

My Links Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

hp.com Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

User Interface Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Session Pane. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Content Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Wizard Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Properties Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

List Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Security Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using the Secure Sockets Layer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

2 Configuring the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Storage Management Appliance Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Working with Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

User Privilege Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Adding New Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Importing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Modifying and Deleting Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Setting Additional User Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Working with User Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Managing Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

User Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Remote Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Date and Time Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Mail Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Changing the Storage Management Appliance Name. . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Domain Membership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

iv Storage Management Appliance Software User Guide

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3 Discovering Devices and Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

About Discoveries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

IP Discoveries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

SAN Discoveries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Performing Discoveries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Discovery Settings Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

About Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Managing Discovered Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Discovered Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Command View EVA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

HSG Element Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

4 Monitoring the SAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Storage Management Appliance Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Storage Management Appliance Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using Event and Audit Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

SAN Events and Event Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Application Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Device Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

About Notification Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

SNMP Trap Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

E-mail or E-mail Pager Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Avoiding Duplicate Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Enabling User Properties for Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Setting Up Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Notification for a Device or Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Notification for a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

5 SAN Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Summary of Maintenance Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Installing Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Installation Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Installing Other Supported Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Backing Up and Restoring Data Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Managing Tools and Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Managing Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Diagnostic Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Automating Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

vStorage Management Appliance Software User Guide

Contents

A Migrating Event Notification Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Using the Migration Wizard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Creating a New Notification Recipient Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Sending Notifications to an Existing Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

B Restoring the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Steps for Restoring the Storage Management Appliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Restoring the Software with a QuickRestore CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Restore the SMA to Software Version 2.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Restore the SMA to its Factory-Installed State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Reinstalling Optional Storage Management Applications . . . . . . . . . . . . . . . . . . . . . . . 96

Installing the v2.1 Software Update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Reinstalling Optional Backup Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Restoring the Database and Configuration Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Migrating to a New Storage Management Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Recovering and Migrating from a Previous Software Version . . . . . . . . . . . . . . . . . . . . 99

C Menu Options and Access Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

vi Storage Management Appliance Software User Guide

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Figures

1 Storage Management Appliance software logon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2 HP System Management logon screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

3 Storage Management Appliance software home page . . . . . . . . . . . . . . . . . . . . . . . . 9

4 Getting Started page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

5 Tools page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

6 Devices page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

7 My Links page example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

8 Storage Management Appliance user interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

9 Session pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

10 Session pane: informational section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

11 Session pane: navigation section. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

12 Content Pane: links page example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

13 Content pane: wizard page example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

14 Content pane: properties page example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

15 Content pane example: Audit Log list table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

16 List table example with “All” buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

17 Settings page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

18 Users page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

19 Create User page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

20 Import User page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

21 User Properties page: General tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

22 Groups page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

23 Import Group page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

24 Set Password page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

25 Manage Application Passwords page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

26 Date and Time Settings page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

27 Mail Server Settings page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

28 Network page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

29 Appliance Name page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

30 Domain Membership page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

31 Discovery page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

32 Devices page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

33 Discovered Devices page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

34 Session pane with current status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

35 Status page with details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

36 Logs page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

37 Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

viiStorage Management Appliance Software User Guide

Contents

38 Contact Info tab of a User Properties page set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

39 Notification Info tab of a User Properties page set . . . . . . . . . . . . . . . . . . . . . . . . . . 68

40 Notification page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

41 Notification Events page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

42 User Event Notification page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

43 Maintenance page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

44 Manage Tools page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

45 Licensing page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

46 Diagnostics page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

47 Automation Manager Policies page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

48 Migrate Event Notification Recipients page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

49 Event Notification Migration page: choose method . . . . . . . . . . . . . . . . . . . . . . . . . 84

50 Event Notification Migration page: choose create a new user account. . . . . . . . . . . 86

51 Migration wizard: create new account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

52 Migration wizard: choose tools for notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

53 Migration wizard: new account summary page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

54 Event Notification Migration page: choose to send to existing account. . . . . . . . . . 90

55 Migration wizard: choose existing account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

56 Migration wizard: choose tools for notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

57 Migration wizard: existing account summary page. . . . . . . . . . . . . . . . . . . . . . . . . . 91

Tables

1 Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

2 Tabs on User Properties Page for Different User Privilege Levels. . . . . . . . . . . . . . 31

3 Local SAN Discovery Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

4 Possible Status Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

5 Storage Management Appliance Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

viii Storage Management Appliance Software User Guide

about this

guide

This guide provides information to help you:

■ Understand the user interface

■ Configure the Storage Management Appliance (SMA) software

■ Use the Storage Management Appliance software core features

About this Guide

“About this Guide” topics include:

■ Overview, page x

■ Conventions, page xii

■ Rack Stability, page xiv

■ Getting Help, page xv

ixStorage Management Appliance Software User Guide

About this Guide

Overview

This section covers the following topics:

■ Intended Audience

■ Prerequisites

■ Related Documentation

Intended Audience

This book is intended for use by storage and system administrators who are experienced with managing storage area networks (SANs).

Prerequisites

Before you install this update, you must have Storage Management Appliance software v1.0C (January 2002 update) or v2.0 installed.

Conventions

Conventions consist of the following:

■ Document Conventions

■ Text Symbols

■ Equipment Symbols

Document Conventions

The document conventions included in Tab le 1 apply in most cases.

Table 1: Document Conventions

Cross-reference links Blue text: Figure 1 Key and field names, menu items,

buttons, and dialog box titles File names, application names, and text

emphasis User input, command and directory

names, and system responses (output and messages)

Variables <monospace, italic font> Website addresses Blue, underlined sans serif font text:

Element Convention

Bold

Italics

Monospace font COMMAND NAMES are uppercase

monospace font unless they are case sensitive

http://www.hp.com

xii Storage Management Appliance Software User Guide

Text Symbols

The following symbols may be found in the text of this guide. They have the following meanings:

WARNING: Text set off in this manner indicates that failure to follow

directions in the warning could result in bodily harm or loss of life.

Caution: Text set off in this manner indicates that failure to follow directions

could result in damage to equipment or data.

Note: Text set off in this manner presents commentary, sidelights, or interesting points

of information.

Equipment Symbols

About this Guide

The following equipment symbols may be found on hardware for which this guide pertains. They have the following meanings:

Any enclosed surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts.

WARNING: To reduce the risk of injury from electrical shock hazards,

do not open this enclosure.

Any RJ-45 receptacle marked with these symbols indicates a network interface connection.

WARNING: To reduce the risk of electrical shock, fire, or damage to

the equipment, do not plug telephone or telecommunications connectors into this receptacle.

Storage Management Appliance Software User Guide

xiii

About this Guide

Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component. Contact with this surface could result in injury.

WARNING: To reduce the risk of injury from a hot component, allow

the surface to cool before touching.

Power supplies or systems marked with these symbols indicate the presence of multiple sources of power.

WARNING: To reduce the risk of injury from electrical shock,

remove all power cords to completely disconnect power from the power supplies and systems.

Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely.

WARNING: To reduce the risk of personal injury or damage to the

equipment, observe local occupational health and safety requirements and guidelines for manually handling material.

Rack Stability

Rack stability protects personnel and equipment.

WARNING: To reduce the risk of personal injury or damage to the

equipment, be sure that:

■ The leveling jacks are extended to the floor.

■ The full weight of the rack rests on the leveling jacks.

■ In single rack installations, the stabilizing feet are attached to the rack.

■ In multiple rack installations, the racks are coupled.

■ Only one rack component is extended at any time. A rack may become

unstable if more than one rack component is extended for any reason.

xiv Storage Management Appliance Software User Guide

Getting Help

If you still have a question after reading this guide and consulting the online help system, contact an HP authorized service provider or access our website:

http://www.hp.com

HP Technical Support

Telephone numbers for worldwide technical support are listed on the following HP website: of origin.

Note: For continuous quality improvement, calls may be recorded or monitored.

Be sure to have the following information available before calling:

■ Technical support registration number (if applicable)

■ Product serial numbers

■ Product model names and numbers

■ Applicable error messages

http://www.hp.com/support/

About this Guide

. From this website, select the country

■ Operating system type and revision level

■ Detailed, specific questions

HP Storage Website

The HP Storage website has the latest information on this product, as well as the latest updates and drivers. Select the appropriate product or solution at:

http://www.hp.com/country/us/eng/prodserv/storage.html

HP Authorized Reseller

For the name of your nearest HP authorized reseller:

■ In the United States, call 1-800-345-1518

■ In Canada, call 1-800-263-5868

■ Elsewhere, see the HP website for locations and telephone numbers:

http://www.hp.com

Storage Management Appliance Software User Guide

About this Guide

xvi Storage Management Appliance Software User Guide

Understanding the Storage Management Appliance Software

This chapter describes basic features of the Storage Management Appliance software v2.1, including the following:

■ Software Features, page 2

■ Logging On, page 4

■ Home Page, page 9

■ Getting Started Page, page 10

■ Tools Page, page 11

■ Devices Page, page 12

■ My Links Page, page 13

■ hp.com Link, page 13

■ User Interface Features, page 14

■ Security Features, page 21

1Storage Management Appliance Software User Guide

Understanding the Storage Management Appliance Software

Software Features

The Storage Management Appliance software provides a central, host-independent, unobtrusive way to manage and monitor your storage elements. These elements include devices such as switches, hubs, and RAID arrays and the management applications that control them. You can use the SMA as a single point of management for all SAN applications and devices.

Since the Storage Management Appliance is located outside the data path, it performs management functions without involving host computers. Data transfers proceed independently between computers and storage devices. The SMA provides the following SAN-wide functions:

■ Monitors storage elements for failure, warning, and informational events.

■ Manages elements and accounting services for storage devices.

The core services of the updated Storage Management Appliance software include the following:

■ Security—Provides network security features for domain and workgroup

memberships as well as SMA users.

■ Application Installer—Installs and removes optional HP storage

management applications with an installation wizard.

■ Element Managers—Launches the appropriate element manager for

controlling your HSG or HSV-based storage systems.

■ Management Agents—Provides tools for managing the hardware devices of

your SMA.

■ Automation—Automates the management of your SAN through the use of

policies.

■ Remote Access—Provides logon information required for communication

between management applications.

■ Event/Notification—Sets up notification settings for specific events so your

users are kept aware of important activity in the SAN.

■ Discovery—Uses IP address ranges to discover and identify storage elements

in the SAN.

2 Storage Management Appliance Software User Guide

Understanding the Storage Management Appliance Software

■ Auditing—Logs activities on the Storage Management Appliance, so you can

see which users performed which activities.

■ Backup/Restore—Backs up your Management Appliance specific data

(database and application files).

In addition to these core services, you may purchase optional HP storage management applications. If you have any of the following HP storage management applications installed, you can access them through the Too ls page of the Storage Management Appliance software.

■ HP StorageWorks Business Copy EVA

■ HP StorageWorks Continuous Access EVA

■ HP StorageWorks Secure Path Manager

■ HP OpenView Storage Area Manager

■ HP OpenView Storage Provisioner

■ HP SANworks Network View

Note: Storage Area Manager cannot be installed on the same system that has

Network View installed.

3Storage Management Appliance Software User Guide

Understanding the Storage Management Appliance Software

Logging On

You can log on to the Storage Management Appliance from any computer on your network using IP addressing.

1. Open a supported Web browser. See the HP OpenView Storage Management Appliance software v2.1

QuickSpecs for supported browsers and operating systems. The QuickSpecs are available at the following website:

http://h18006.www1.hp.com/products/sanworks/managementappliance/specifications.html

2. Enter the Storage Management Appliance IP address or name in the browser’s location bar and press Enter.

The SMA logon dialog box prompts you for your logon information (Figure 1).

Figure 1: Storage Management Appliance software logon

3. Enter your user name and password and click OK to display the Storage Management Appliance Home page. You should receive your user name and password from the system administrator or user assigned the Administrator privilege level.

4 Storage Management Appliance Software User Guide

Understanding the Storage Management Appliance Software

After installing the v2.1 update, you can log on with the same administrator user name and password that you used with the prior version of the Storage Management Appliance. Unless it was changed during operation of the prior version, the administrator logon information consists of the following defaults:

User name: administrator Password: adminxxxxxx

where <xxxxxx> is the last six characters of the Storage Management Appliance serial number in reverse order. For example, with a serial number of D136FK31K069, the default password would be admin960K13. Note that the password is case sensitive and any letters in the serial number must be entered as uppercase. The serial number is located on the front panel of the Storage Management Appliance.

Note: To maintain system security you should change the administrator password as

soon as possible. Be sure the latest password can be retrieved by authorized personnel.

Logging On to the System Management Home Page

The following value-added HP storage management applications, device managers, and core services use the System Management Web server. This is an HP proprietary Web server that, in some cases, requires you to log on separately:

■ HP StorageWorks Business Copy EVA

■ HP StorageWorks Continuous Access EVA

■ HP StorageWorks Secure Path Manager

■ HP OpenView Storage Provisioner

■ HP SANworks Network View

■ HP StorageWorks HSG Element Manager

■ HP StorageWorks Command View EVA

■ Automation core service

5Storage Management Appliance Software User Guide

Understanding the Storage Management Appliance Software

When initially launching these applications and the Automation core service, the SMA software eliminates the separate logon. However, after a service is launched, there are two situations where you might be required to log back on to the Web server:

■ If the HTTP session times out.

■ If the Web server gets restarted for any reason (which may occur if an

application installation is in progress).

If either of these situations occur, then the System Management logon page opens (Figure 2).

Figure 2: HP System Management logon screen

You will need to use the System Management logon information to access the application again. The default settings are as follows:

User—administrator Password—administrator The user name and password are case sensitive. Alternatively, you can close all the application browser windows and launch them

again using the Tools or Devices page.

6 Storage Management Appliance Software User Guide

Browser Configuration

To optimize performance, HP recommends you configure your Web browser to disable caching. This ensures that the browser displays the most current data.

Configuring Internet Explorer

To use Internet Explorer (IE), configure the browser to reload pages automatically to prevent the browser from caching information.

To configure Internet Explorer:

1. Choose Start > Settings > Control Panel > Internet Options. The Internet Properties dialog box is displayed.

2. Click Settings under Temporary Internet files on the General tab.

3. Click Automatically.

4. Click OK.

Clearing the IE Browser Cache Manually

To clear the IE browser cache manually, press the Shift key and click Refresh on the IE browser toolbar. HP recommends clearing the cache each time you log on to the SMA.

Understanding the Storage Management Appliance Software

Configuring Netscape Navigator

To use Netscape Navigator, configure the browser to clear the cache every time the browser is launched.

To configure Netscape Navigator from Windows 2000:

1. Choose Edit > Preferences from the Netscape browser toolbar. The Preferences window opens.

2. Expand the Advanced option.

3. Click Cache.

4. Click Every time.

5. Click OK.

7Storage Management Appliance Software User Guide

Understanding the Storage Management Appliance Software

Clearing the Netscape Navigator Browser Cache Manually

To clear the Netscape Navigator browser cache manually:

1. Choose Edit > Preferences from the Netscape browser toolbar. The Preferences window opens.

2. Expand the Advanced option.

3. Click Cache.

4. Click Clear Memory Cache and Clear Disk Cache.

5. Click OK.

Configuring Netscape Navigator for Linux Operations

To ensure that the Storage Management Appliance software is displayed properly in a Netscape Navigator browser for a Linux operating system:

1. Choose Edit > Preferences from the Netscape browser toolbar. The Fonts dialog box is displayed.

2. Click Fonts under the Appearance option.

3. Click Use document-specified fonts, but disable Dynamic Fonts.

4. In the Variable Width Font and Size boxes: a. Select Helvetica or a Sans-serif font. b. Set the size to 10.

5. Expand the Advanced option.

6. Click Proxies. The Proxies dialog box opens.

7. Click Automatic proxy configuration.

8. Enter the proxy configuration URL.

9. Click OK.

8 Storage Management Appliance Software User Guide

Home Page

Understanding the Storage Management Appliance Software

After successful logon, the Storage Management Appliance software Home page opens (Figure 3). This page contains links to several of the SMA's most useful features:

■ Getting Started

■ To ols

■ Devices

■ My Links

■ hp.com

Figure 3: Storage Management Appliance software home page

9Storage Management Appliance Software User Guide

Understanding the Storage Management Appliance Software

Getting Started Page

The Getting Started page (Figure 4) provides a convenient set of links to help you prepare your Storage Management Appliance software for use. Most links on the Getting Started page are also available from the Settings page.

Figure 4: Getting Started page

To set up the Storage Management Appliance software v2.1 for first use, you might need to adjust the following initial settings:

Discovery—Set up and schedule a discovery so that your Storage Management Appliance software is aware of all your storage elements. See Chapter 4, “Discovering Devices and Applications” on page 45 for more information.

The Storage Management Appliance automatically performs an initial discovery during installation of the update.

Mail Server—Specify the mail server used for sending e-mail notifications to users when certain events occur. This setting is only necessary when you use the Storage Management Appliance notification features. See “Mail Server Settings” on page 38 for more information.

Remote Access—Create and manage access profiles used by one management application to initiate communication with another management application. See “Remote Access” on page 36 for more information.

Date/Time—Set the date and time for the Storage Management Appliance software. See “Date and Time Settings” on page 37 for more information. The default time zone is Mountain Time.

Migrate Notification Settings—Import previous notification settings into the Storage Management Appliance software v2.1. This option is only available when the system detects previous event notification settings. See Appendix A “Migrating Event Notification Settings” on page 83 for more information.

10 Storage Management Appliance Software User Guide

Tools Page

Understanding the Storage Management Appliance Software

The Tools page lets you launch any value-added HP storage management applications that you have installed on your system, which can include:

■ HP StorageWorks Business Copy EVA

■ HP StorageWorks Continuous Access EVA

■ HP StorageWorks Secure Path Manager

■ HP OpenView Storage Area Manager

■ HP OpenView Storage Provisioner

■ HP SANworks Network View

Note: Storage Area Manager cannot be installed on the same system that has

Network View installed.

Figure 5 shows a sample Tools page. Each of the installed applications opens in

its own separate browser window.

Figure 5: Tools page

Note: When any of these applications is launched, a Security Alert dialog box opens.

Click Yes to proceed with using the application.

For more information about installing value-added applications, see “Installing

Software” on page 75.

11Storage Management Appliance Software User Guide

Understanding the Storage Management Appliance Software

Devices Page

The Devices page (Figure 6) lets you organize, visualize, configure, and monitor your SAN storage devices. It contains links to the following:

■ Discovered Devices—Lists devices found by all IP discoveries.

■ Command View EVA—Launches the element manager for managing HSV

controller-based RAID arrays.

■ HSG Element Manager—Launches the element manager for managing HSG

controller-based RAID arrays.

Figure 6: Devices page

Note: When Command View EVA or the HSG Element Manager is launched, a

Security Alert dialog box opens. Click Yes to proceed with using the element manager. You can opt to view and install the certificates to establish a permanent trust relationship between the SMA and the element manager.

For more information, see Chapter 3, “Discovering Devices and Applications” on page 45.

12 Storage Management Appliance Software User Guide

My Links Page

The My Links feature lets you set up links to Internet or intranet sites you visit frequently. These links are specific to your user logon and display whenever you log on regardless of your physical location. Figure 7 shows a configured My Links page.

Understanding the Storage Management Appliance Software

hp.com Link

Figure 7: My Links page example

For more information on using My Links, see the Storage Management Appliance online help.

The hp.com link connects to the Storage Management Appliance website where you can obtain more information and technical assistance for the SMA and related products. The website page opens in a separate browser window.

13Storage Management Appliance Software User Guide

Understanding the Storage Management Appliance Software

User Interface Features

This section describes elements and navigational features of the Storage Management Appliance user interface.

The Storage Management Appliance window is divided into two panes—Session and Content panes (Figure 8).

Figure 8: Storage Management Appliance user interface

1 Session Pane 2 Content Pane

14 Storage Management Appliance Software User Guide

Session Pane

Understanding the Storage Management Appliance Software

The Session pane (Figure 9) is located in the upper portion of each page and consists of an informational section and the navigation bars. The Session pane displays the appliance name, system status, and the navigation bars.

2 3

Figure 9: Session pane

1 Product name, system status indication,

and appliance name

3 Secondary navigation bar (submenus for the selected primary option)

2 Primary navigation bar (available from

every page)

The informational section of the Session pane displays the appliance name and its current status (Figure 10).

Figure 10: Session pane: informational section

The navigation section (Figure 11) contains two navigation bars—primary and secondary.

Figure 11: Session pane: navigation section

Use the primary navigation bar items to open the primary pages (Home, Tools, Devices, Status, Settings, and Help). These primary navigation choices are

available from every page of the interface. Use the secondary navigation bar to choose an option available for the current primary item. Options on the secondary navigation bar change depending on which primary item you select.

15Storage Management Appliance Software User Guide

Understanding the Storage Management Appliance Software

Options on the secondary navigation bar give you access to the Storage Management Appliance features. Your ability to access features depends on your assigned privilege level. See “User Privilege Levels” on page 27 for information about privilege levels. See Appendix C for a reference table of the privilege levels required to use various features.

Online Help

The Storage Management Appliance online help describes and provides instructions for every task you can perform with the SMA software. The help is accessible from the primary navigation bar in two ways to let you find information quickly. The Help button opens the Storage Management Appliance help system, which has three types of navigation—Contents, Index, and Search. Clicking the question mark “?” displays a context-sensitive help topic describing the current software page.

Content Pane

The Content pane (Figure 12) contains information formatted as a links page or as a task page. A links page contains several links that provide access to major feature sets.

Figure 12: Content Pane: links page example

Task pages allow you to complete a specific function and can be formatted as a wizard set, a properties page, or a list table with task buttons.

16 Storage Management Appliance Software User Guide

Wizard Pages

Understanding the Storage Management Appliance Software

The Content pane for a wizard page (Figure 13) requests various types of information and is one of a set of two or more pages displayed in sequence to complete a given task.

Figure 13: Content pane: wizard page example

17Storage Management Appliance Software User Guide

Understanding the Storage Management Appliance Software

Properties Pages

The Content pane for a properties page (Figure 14) displays information about a given object such as a user or device.

Many of the properties pages use a tab interface to display various types of information for a given object and you can edit the values on these pages. For example, Figure 14 displays three tabs labeled General, Include Range, and Exclude Range. Click one of these tabs to edit fields on that tab. Figure 14 illustrates the General tab that displays the properties for a Small SAN Discovery. You can edit these properties and make changes to the schedule.

Figure 14: Content pane: properties page example

18 Storage Management Appliance Software User Guide

List Tables

Understanding the Storage Management Appliance Software

Many task pages contain tables that list a number of similar items. You can select an item and perform various tasks by clicking a button on the right side of the display. For example, Figure 15 shows the list table found on the Audit Log page. Every table you use in the Storage Management Appliance software provides the same navigation features. You can use sort, search, and browse features to find the item you need.

Figure 15: Content pane example: Audit Log list table

The following list provides hints for using each part of a list table.

■ The Search feature 1 lets you search for a particular entry in a list. This is

useful when the table contains a large number of entries. To search for an entry, select a category from the Search drop-down list, type text in the box, and click Go. The available categories correspond to the column headings.

When entering search text in the box, do not use any wildcard characters.

■ The maximum number of entries per table page is 100. When there are more

than 100 records, page icons are available above the table 2. These buttons let you jump to the next or previous page in the table.

19Storage Management Appliance Software User Guide

Understanding the Storage Management Appliance Software

■ You can sort the rows of information by the values in any column 3. To

change the order of rows in the display, click a column heading and the page refreshes with a re-sorted table. An arrow head beside a column heading indicates the table is sorted based on the content of that column. The direction of the arrow head (up or down) indicates if the sort is ascending or descending.

■ The checkbox next to the Type field 4 in the column heading selects all items

on the current table page. If the list table has more than 100 items and multiple pages, this action selects items only on the page currently displayed.

■ Multi-page list tables typically have one or more “All” buttons that allow you

to simultaneously perform an action on all items on all table pages (Figure 16). Using an All button performs the specified action on all list items and ignores any individual selections.

Figure 16: List table example with “All” buttons

20 Storage Management Appliance Software User Guide

Security Features

The Storage Management Appliance software is capable of securely allowing users with various privilege levels to work with your storage devices and applications. The security feature allows you to set up users with different privilege levels and optionally use Secure Sockets Layer (SSL) when sending sensitive information. The system maintains audit information that allows an administrator to review user activities.

Using the Secure Sockets Layer

Secure Sockets Layer (SSL) is a protocol for safely transmitting data via a Web browser. You can use SSL with the Storage Management Appliance software to ensure that sensitive data, such as password information, cannot be viewed by others on the network.

To set the Storage Management Appliance to use SSL, change the http in the browser’s location bar to https, and then press Enter. Alternatively, you can click the Secure Site link that appears on some pages such as the Create User page (Figure 19 on page 28). This action refreshes the interface into a secure site with https in the browser’s location bar.

If you are a Storage Management Appliance administrator, you can change the default ports used for both the encrypted (SSL) and non-encrypted data exchange. Specify these settings on the Administration Web Site page.

Understanding the Storage Management Appliance Software

If you have a proxy server set up, make sure that it is configured to allow SSL traffic on port 2381. This port configuration is required for browsing to the SMA.

21Storage Management Appliance Software User Guide

Understanding the Storage Management Appliance Software

22 Storage Management Appliance Software User Guide

Configuring the Software

This chapter provides an overview for configuring the Storage Management Appliance software. It highlights the activities you must complete before using the system to run discoveries as described in Chapter 3 and create notification settings as described in Chapter 4. Detailed instructions for all activities are available in the Storage Management Appliance online help.

Some of the tasks described in this chapter are optional, while others may be required to meet the needs of your network configuration or local operations. You should review all sections of this chapter to determine those activities necessary for your installation.

This chapter contains the following major topics:

■ Storage Management Appliance Settings, page 24

■ Working with Users, page 26

■ Working with User Groups, page 33

■ Managing Passwords, page 35

■ Date and Time Settings, page 37

■ Mail Server Settings, page 38

■ Network Settings, page 39

23Storage Management Appliance Software User Guide

Configuring the Software

Storage Management Appliance Settings

Most configuration tasks start with the Storage Management Appliance Settings page (Figure 17).

Figure 17: Settings page

The Settings page offers the following options:

■ Maintenance—Opens the Maintenance page, which provides additional

maintenance options. See Chapter 5, “SAN Maintenance” on page 73 for further information.

■ Users—Opens the Users page, which lets you manage Storage Management

Appliance users and their settings. See “Working with Users” on page 26 for more information.

■ Discovery—Opens the Discovery page, where you can configure, modify,

or start discoveries.

24 Storage Management Appliance Software User Guide

Configuring the Software

■ Groups—Opens the Groups page, where you can import, modify, and

remove predefined user groups for the Storage Management Appliance. See “Working with User Groups” on page 33 for more information.

■ Manage Tools—Opens the Manage Tools page, which lets you lets you

manage core components and added-value applications you have installed on the Storage Management Appliance. See “Managing Tools and Components” on page 78 for more information.

■ Network—Opens the Network page, which provides additional options for

managing network properties and settings. See “Network Settings” on page 39 for more information.

■ Licensing—Opens the Licensing page, which lets you manage software

licenses. See “Managing Licenses” on page 79 for more information.

■ Notification—Opens the Notification page, where you can view or change

the applications and devices that generate events. See “SAN Events and Event

Notification” page 62 for more information.

■ Automation—Opens the Automation Manager component in a separate

browser window. See “Automating Maintenance” on page 81 for more information.

■ Remote Access—Opens the Manage Application Passwords page, where

you can view and manage access information so that applications on the Storage Management Appliance can communicate with applications on remote systems. See “Managing Passwords” on page 35 for more information.

■ Diagnostics—Opens the Diagnostics page, where you can test e-mail and

SNMP trap settings. See “Diagnostic Tasks” on page 80 for more information.

The rest of this chapter describes the first activities that you might need to perform before using the Storage Management Appliance, such as setting up users and passwords, specifying date, time, and mail server settings, and changing the SMA name and domain.

25Storage Management Appliance Software User Guide

Configuring the Software

Working with Users

The Storage Management Appliance software requires each user to complete a logon process. An Administrator can create users, assigning each user a user name and password plus a privilege level. The assigned privilege level determines what pages the person can view and what actions the person can perform. Any user assigned the Administrator privilege level can add or delete users as well as edit the properties of any existing user including the assigned privilege level.

The Storage Management Appliance Users page (Figure 18) lists current users and lets you add, import, and delete users, as well as specify passwords, properties, and notification settings.

Figure 18: Users page

26 Storage Management Appliance Software User Guide

User Privilege Levels

The privilege level assigned to a user determines the features that person can access on the Storage Management Appliance. Administrators can assign each user one of the following privilege levels:

■ Administrator—Can create, view, and modify the properties that define each

Storage Management Appliance user. Individuals with this privilege level can control their own access and notification settings as well as the settings for any other user. They can view and change the assigned privilege level of any user. See “Setting Additional User Properties,” page 31 for detailed information.

■ Operator—Can view and modify their own information with the exception of

assigned privilege level. Operator privileges allow a person to launch applications and manage their own notification settings. Operator privileges also allow a person to use the Remote Access function to manage inter-application passwords.

■ User—Can view and modify some of their own user attributes but cannot

change their own privilege level and or notification settings. User privileges allow a person to receive notifications. However, only a user with Administrator privileges can create or change notification settings.

See Appendix C for more information about the privilege levels required to access various features.

Configuring the Software

27Storage Management Appliance Software User Guide

Configuring the Software

Adding New Users

An Administrator must set up each user on the Storage Management Appliance before the user can log on, perform tasks, or receive notifications. You must assign each user one of three privilege levels. See “User Privilege Levels” for information about this topic.

Access the Create User page (Figure 19) by clicking the New button on the Users page (Figure 18 on page 26).

Figure 19: Create User page

For further instructions on adding new users, see the Storage Management Appliance online help.

28 Storage Management Appliance Software User Guide

Importing Users

Administrators can make a Windows domain user a Storage Management Appliance user by using the Import feature. The import feature is a convenient way to add a Storage Management Appliance user with the same user name and password the person uses to access their local network.

Access the Import User page (Figure 20) by clicking the Import button on the Users page (Figure 18 on page 26).

Note: The Import button is only available when the Storage Management Appliance

is part of a domain. See “Domain Membership” on page 43 for more information.

Configuring the Software

Figure 20: Import User page

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Configuring the Software

You can only import users from a domain that the Storage Management Appliance has joined. Authentication for these imported users is dependent on the SMA’s continuing domain membership. If the SMA is removed from the domain, imported users will not be able to log on. However, the users will regain access privileges when the SMA rejoins the domain.

For further instructions on importing users, see the Storage Management Appliance online help.

Modifying and Deleting Users

The Users page (Figure 18) allows you to change the properties for a Storage Management Appliance user account. If you are assigned a User or Operator privilege level, the Users page displays only your own user account, which you can then modify. Administrators can view and modify all existing Storage Management Appliance users. Refer to “User Privilege Levels” on page 27 for more information about this topic.

Depending on your privilege level, you can perform the following tasks:

— Delete—The Delete User page lets Administrators remove selected users

from the list of Storage Management Appliance users. Users and Operators cannot delete themselves.

— Properties—The User Properties page lets you view or modify your

own or a selected user’s settings. See “Setting Additional User Properties” on page 31 for more information.

— Set a Password—Users and Operators can use the Set Password page to

specify their own passwords. Administrators can set any user’s password. This feature is not available for imported users. See “Managing

Passwords” on page 35 for more information.

— Notification—The User Event Notification page lets Administrators set

up or modify event notification settings for any user; it lets Operators do the same for themselves. See “Setting Up Notifications” on page 69 for more information.

30 Storage Management Appliance Software User Guide

Setting Additional User Properties

The User Properties page (Figure 21) allows you to edit the attributes of a user account such as full name and description.

Figure 21: User Properties page: General tab

The User Properties page has a maximum of five tabs and the number of tabs displayed depends on your assigned privilege level as shown in Ta bl e 2.

Table 2: Tabs on User Properties Page for Different User Privilege Levels

Configuring the Software

Privilege

Level

General

tab

Contact

Info tab

Access

tab

Default

Page tab

Notification

Info tab

User XX X Operator XX X X Administrator XXX X X

Refer to “User Privilege Levels” on page 27 for more information about this topic. Use the General tab to modify a user’s Full name and Description. You cannot

change this information for an imported user. Selecting the Disable this user account checkbox on the General tab lets you retain the user in the database, but prevent the user from logging on to the Storage Management Appliance. This checkbox is unavailable for an imported user.

Use the Access tab to change the privilege level assigned to a user.

31Storage Management Appliance Software User Guide

Configuring the Software

The Default Page tab allows you to set the page displayed when the user logs on. Select one of the following pages:

■ Home (default)

■ To ols

■ Devices

■ Status

If you want a user to receive notifications, you must first enter a standard e-mail address or e-mail pager address on the Contact Info tab and then specify settings on the Notification Info tab. See “Enabling User Properties for Notification” on page 67 for more information.

For further instructions on using the Properties pages, see the Storage Management Appliance online help.

32 Storage Management Appliance Software User Guide

Working with User Groups

Using the Groups page (Figure 22), you can import, modify, and remove user groups for the Storage Management Appliance. The SMA must be a member of a Windows domain before you can import user groups from that domain.

Figure 22: Groups page

When you import a user group (Figure 23), you assign access privileges that apply to all members of the group. The group members can then log on to the SMA with their domain user name and password.

Configuring the Software

Figure 23: Import Group page

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Configuring the Software

The groups you import must be predefined. In addition, the SMA must be in the same domain as the group you want to import, or the group must be in a domain trusted by the SMA’s domain. See “Domain Membership” on page 43 for more information.

After importing a group, you can change the group’s privilege level or remove the group entirely.

After you import user groups, authentication for those imported users is dependent on the SMA's domain membership. If the SMA is removed from the domain, users from the imported group will no longer be able to log on to the SMA. When the SMA rejoins the domain, the users from groups in that domain regain their previous access privileges.

For detailed instructions on using the Groups pages, see the Storage Management Appliance online help.

Caution: If you remove a group that provides your authentication for the

Storage Management Appliance, you will lose access to the SMA.

34 Storage Management Appliance Software User Guide

Managing Passwords

The Storage Management Appliance allows you to manage the passwords needed by users to access the system. You can also maintain access profiles for selected applications that require passwords and other logon information. These access profiles allow two applications operating in your SAN environment to exchange data.

Consider using SSL to encrypt the transmission of passwords when creating or modifying passwords. See “Using the Secure Sockets Layer” on page 21 for details.

User Passwords

The Storage Management Appliance logon process prompts each user for a user name and password. For imported users, the user name and password are those assigned in their Windows domain user account.

Note: The password for an imported user cannot be changed with any Storage

Management Appliance feature. See “Importing Users” on page 29 for more information.

Configuring the Software

Individuals with a User or Operator privilege level can change their own password. A user with Administrator privileges can set the password for any user.

Access the Set Password page (Figure 24) from the Users page (Figure 18).

Figure 24: Set Password page

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Configuring the Software

Remote Access

The Remote Access feature allows you to create and maintain an access profile for each of several network management applications. You must be assigned the Administrator or Operator privilege level to use this feature.

Access the Manage Application Passwords page (Figure 25) from the Settings page (Figure 17).

Figure 25: Manage Application Passwords page

Each access profile contains logon information required by one management application to initiate communication with a target application. The access profile includes the host name or TCP/IP address of a remote system, the name of an application on that system, a password, and, for some applications, a domain name and user name You create one access profile for each target application.

Note: You must enter the System Management user name and password for

Command View EVA (HSV Element Manager) on the Manage Application Passwords page before HSV storage elements can be discovered by the Storage Management Appliance. See “Logging On to the System Management Home Page” on page 5 for more information about the System Management Web server.

For further instructions on configuring passwords and remote access, see the Storage Management Appliance online help.

36 Storage Management Appliance Software User Guide

Date and Time Settings

The Storage Management Appliance maintains various logs and supplies the date and time for each log entry. To ensure that the time shown for each log entry is accurate, use the Date/Time feature to set the proper date and time. This feature also provides the option of synchronizing the Storage Management Appliance and an SNTP Time Server.You must be assigned the Administrator privilege level to use the Date and Time Settings page (Figure 26). This page is accessible from the Getting Started page (Figure 4 on page 10) or the Maintenance page (Figure 43 on page 74).

Configuring the Software

Figure 26: Date and Time Settings page

For further instructions on setting the date and time, see the Storage Management Appliance online help.

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Configuring the Software

Mail Server Settings

The mail server must be defined in the Storage Management Appliance before the system can send e-mail notifications to users. You can access the Mail Server Settings page (Figure 27) from the Getting Started page (Figure 4 on page 10) or the Maintenance page (Figure 43 on page 74).

You can use the Mail Server Settings page to change the mail server’s host name or IP address. This page also provides a link to a page where you can send an e-mail to test your server settings. See “Diagnostic Tasks” on page 80 for more information.

Figure 27: Mail Server Settings page

For further instructions on configuring the mail server for notifications, see the Storage Management Appliance online help.

38 Storage Management Appliance Software User Guide

Network Settings

The links on the Network page (Figure 28) let you manage the Storage Management Appliance’s network settings.

Configuring the Software

Figure 28: Network page

The Network page includes the following features:

■ Appliance Name—Defines the name of the SMA

■ Domain Membership—Defines the domain membership of the SMA

■ Global Settings—Configures overall network settings for the SMA, such as

mapping NetBIOS names to IP addresses

■ Interfaces—Configures the properties of each network adapter on the SMA

■ Administration Web Site—Defines the IP addresses that can be used to

access the administration website

■ Te ln et—Enables Telnet access to this SMA

■ SNMP Properties—Configures SNMP settings and trap recipients

■ Fibre Channel—Displays the properties of each Fibre Channel HBA on the

SMA

■ File and Printer Sharing—Enables file and printer sharing for Microsoft

networks on the SMA

39Storage Management Appliance Software User Guide

Configuring the Software

Note: If you use the Network Interfaces page to change the IP, DNS, or WINS

settings, you must restart the SMA for the changes to take effect.

The following sections discuss changing the SMA name and adding the SMA to a domain. See the Storage Management Appliance online help system for further instructions on using all of the features available on the Network page.

Caution: HP recommends that you always use the Storage Management

Appliance software to carry out operations on your SMA. Do not use operating system features, such as the Windows Control Panel or System tool, to perform operations, as doing so can lead to unpredictable results.

40 Storage Management Appliance Software User Guide

Changing the Storage Management Appliance Name

As an Administrator, you can optionally rename the Storage Management Appliance to a name that suits your needs. If the Storage Management Appliance is a domain member, the device can only be renamed within the existing domain. See “Domain Membership” on page 43 for information about changing domain membership.

Note: Be sure to complete migration of notification settings before renaming the

Storage Management Appliance. See Appendix A, “Migrating Event Notification

Settings” on page 83 for more information.

Access the Appliance Name page (Figure 29) from the Network page (Figure 28).

Configuring the Software

Figure 29: Appliance Name page

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Configuring the Software

The system displays the warning text shown in Figure 29 if you are not using a secure connection—see “Security Features” on page 21 for detailed information. You can make the manual entries described in the warning or use the Secure Site link to establish a secure connection.

The Appliance Name page contains other material shown below the DNS suffix box only when the Storage Management Appliance is a domain member. When the Storage Management Appliance is a domain member, you must enter the name and password for a person who is in the Domain Administrator group for that domain. See “Domain Membership” on page 43 for more information about this subject.

You should consider the following dependencies when renaming your Storage Management Appliance.

■ If you have an application installed that is dependent on the Storage

■ The changed Storage Management Appliance name will not display in the list

Management Appliance name, you cannot change the system name. A message at the bottom of the page tells you if an application is installed that prevents you from changing the Storage Management Appliance name.

on the Manage Application Password page until you run a discovery. See “Remote Access” on page 36 for detailed information. You must run the built-in Local SAN discovery to have the new name recognized. If you are using DHCP, you must run the Local SAN discovery after the DNS server has updated.

Caution: Do not use the Windows Control Panel to rename the Storage

Management Appliance. The Storage Management Appliance database can become corrupted and prevent proper assignment of service privileges.

For further instructions on naming, see the Storage Management Appliance online help.

42 Storage Management Appliance Software User Guide

Domain Membership

You can enhance the built-in security features of the Storage Management Appliance software by adding the SMA to a domain. Joining a domain improves security because the user and group accounts are subject to the security policies set by the domain administrator and enforced by the Windows network.

The Storage Management Appliance can be a member of only one domain at any given time. Use the Domain Membership page (Figure 30) to add your Storage Management Appliance to a specified domain.

Configuring the Software

Figure 30: Domain Membership page

The system displays the warning text shown in Figure 30 if you are not using a secure connection—see “Security Features” on page 21 for detailed information. You can make the manual entries described in the warning or use the Secure Site link to establish a secure connection.

You must enter the name and password for a person in the Domain Administrator group for the domain that the Storage Management Appliance is joining. For example, if you are changing domain membership, enter the name and password for a person in the Domain Administrator group for the destination domain.

For further instructions on domain membership, see the Storage Management Appliance online help.

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Configuring the Software

44 Storage Management Appliance Software User Guide

Discovering Devices and Applications

Through device discovery, the Storage Management Appliance software helps you determine what components are connected to your storage network and then manage those components. This chapter describes the features available for discovering the devices and applications associated with your storage network. The following topics are covered:

■ About Discoveries, page 46

■ Performing Discoveries, page 48

■ About Devices, page 50

■ Managing Discovered Devices, page 50

45Storage Management Appliance Software User Guide

Discovering Devices and Applications

About Discoveries

The Storage Management Appliance uses a discovery process to identify devices and applications operating in your storage network environment. You can create any number of discovery processes, and each process can have a different set of parameters. Each process is referred to as a discovery.

You can schedule a discovery to run at regular intervals or to run only on demand, which means you must start the process manually.

To find all devices in your Storage Area Network (SAN) you must use two discovery types—IP discoveries and SAN discoveries.

IP Discoveries

The Storage Management Appliance is connected to your organization’s LAN via a Network Interface Card and an Ethernet cable. You can define any number of IP discoveries that query SNMP agents at specified IP addresses. An IP discovery can identify any device connected to the LAN with an enabled SNMP agent. Such devices include host computers and Fibre Channel switches.

IP discoveries also identify any Storage Management Appliances connected to your storage network.

Note: Not all devices identified by an IP discovery generate events supported by the

Storage Management Appliance. See Chapter 5 “Monitoring the SAN” on page 55 for more information.

46 Storage Management Appliance Software User Guide

SAN Discoveries

The Storage Management Appliance is also connected to the SAN fabric via a fabric switch. Some devices within the SAN fabric have no SNMP agent or LAN connection. The Storage Management Appliance uses a SAN discovery to identify storage elements connected to the local SAN. A SAN discovery identifies HSG and HSV controllers (or controller pairs) that are connected to the local Storage Management Appliance.

This special discovery is preset on the Storage Management Appliance and runs by default during the update. It is called the Local SAN Discovery and is listed on the Discovery page (Figure 31). This discovery is set to run on demand and must be run whenever you add controllers to your SAN or change the Storage Management Appliance name. Table 3 shows the settings for the Local SAN Discovery should you need to reset it.

Table 3: Local SAN Discovery Settings

IP Address Community String

127.0.0.1 public

If you use Command View EVA to manage HSV storage elements in your network, you must use the Remote Access feature to create a user name and password before the element manager can be identified by a SAN discovery. See “Remote Access” on page 36 for more information about creating such a user name and password.

Discovering Devices and Applications

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Discovering Devices and Applications

Performing Discoveries

Access the Discovery page (Figure 31) from the Settings page (Figure 17 on page 24).

Figure 31: Discovery page

You can use features on the Discovery page to view, add, change, delete, and run existing discoveries. You must be assigned the Administrator privilege level to create or change discoveries.

48 Storage Management Appliance Software User Guide

Discovery Settings Summary

You define a discovery by providing values for the following settings or properties:

■ Enter a name and description.

■ Select one of two schedule options. One option is to run the discovery at

regular intervals and define the interval. The other option is to run the discovery only on demand.

■ For an IP discovery, define one or more IP address ranges to be searched.

■ For each range to be searched, specify one or more community strings to be

used in the discovery process. A community string is necessary for SNMP authentication.

■ For an IP discovery, you can define one or more IP address ranges to be

excluded from the discovery “search” process. Each excluded range should fall within one of the ranges to be searched.

For complete instructions on performing discoveries, see the Storage Management Appliance online help.

Discovering Devices and Applications

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Discovering Devices and Applications

About Devices

The Storage Management Appliance is capable of identifying particular devices and applications in your storage area network using one or more discovery processes. Devices include host computers, Fibre Channel switches, Modular Data Routers (MDRs) and NAS devices. A storage element is defined as any storage system with a single controller (or pair of controllers) connected to a switch port. Storage elements can incorporate a wide range of technologies that include disk arrays and tape devices.

Many devices can be identified by querying an SNMP agent operating on the device. Some devices have no SNMP agent and must be identified by querying the associated management application.

Managing Discovered Devices

Your Storage Management Appliance can have any number of discoveries running at various times or started manually. The devices identified by all the IP-based discoveries are called discovered devices.

Using the Devices page (Figure 32 on page 51), you can manage the following:

■ Discovered Devices—Lists devices found by all IP discoveries. See

“Discovered Devices” on page 52 for more information.

■ Command View EVA—Launches the element manager for managing HSV

controller-based RAID arrays.

■ HSG Element Manager—Launches the element manager for managing HSG

controller-based RAID arrays.

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Figure 32: Devices page

Note: HSV and HSG storage elements are identified only by the SAN discovery. You

must enter a password for Command View EVA before the discovery can identify any HSV storage elements. See “Remote Access” on page 36 for detailed information.

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Discovered Devices

All devices identified by IP discoveries appear in a list on the Discovered Devices page (Figure 33). Devices identified by SAN discoveries and generating events supported by the Storage Management Appliance appear on the first page of the Notification page. See Chapter 4, “Monitoring the SAN” on page 55 for more information.

You must be assigned the Operator or Administrator privilege level to view the Discovered Devices page. A user with Administrator privileges can also add, delete, or modify discovery settings. See “User Privilege Levels” on page 27 for more information about privilege levels.

Figure 33: Discovered Devices page

From the Discovered Devices page, you can perform several tasks, including:

■ Viewing and modifying discovered device settings, such as serial number and

location

■ Deleting a device’s record from the Storage Management Appliance

■ Launching devices or applications that have separate management software

■ Configuring notification for selected devices

52 Storage Management Appliance Software User Guide

Note that the Notification button on the Discovered Devices page (Figure 33) is unavailable if you choose an unsupported device such as a host computer. You can select multiple supported devices and view all event types generated by those devices. However, if any selected device is not supported, the Notification button is unavailable. See “Notification for a Device or Application” on page 69 for information about using this feature.

For further instructions on all of the tasks available on the Discovered Devices page, see the Storage Management Appliance online help.

Command View EVA

HP StorageWorks Command View EVA is a Web-based software application residing on the Storage Management Appliance. Command View EVA lets you control and monitor the HSV storage system.

Launch Command View EVA in its own window from the Devices page (Figure 32 on page 51).

Refer to the Command View EVA documentation for further information.

HSG Element Manager

Discovering Devices and Applications

The HP StorageWorks HSG Element Manager is a Web-based software application residing on the Storage Management Appliance. The HSG Element Manager lets you configure and monitor HSG80 and HSG60 storage subsystems (controller or controller pair) by using a compatible Web browser to access the application.

Launch the HSG Element Manager in its own window from the Devices page (Figure 32 on page 51).

Refer to the HSG Element Manager documentation for further information.

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Discovering Devices and Applications

54 Storage Management Appliance Software User Guide

Monitoring the SAN

This chapter describes how to use the Storage Management Appliance software to monitor and manage events in the SAN. Through a combination of status logs and event notifications, the SMA software helps you evaluate system health and the need for remedial actions. The following topics are covered:

■ Storage Management Appliance Status, page 56

■ Storage Management Appliance Logs, page 58

■ SAN Events and Event Notification, page 62

■ About Notification Types, page 65

■ Enabling User Properties for Notification, page 67

■ Setting Up Notifications, page 69

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Storage Management Appliance Status

The Storage Management Appliance displays its current status in the Session pane at the top of the page. This status display is an accumulation of unacknowledged events in the Event and Audit logs. The status information is refreshed every 30 seconds.

Figure 34: Session pane with current status

The severity level shown for current status is the highest severity condition found among unacknowledged events received from devices and applications managed by the Storage Management Appliance. Table 4 describes all the possible severity levels.

Table 4: Possible Status Types

Status Description

Normal All events have been acknowledged. Unknown The status of one or more devices is unknown. Information An informational event. Warning Further action is optional. Minor Further action is necessary, but the situation is not serious at

this time. Major Further action is necessary immediately. Critical Further action is necessary immediately and the scope is

broad. Fatal An error occurred, but it is too late to take remedial action.

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Additional status information is displayed on the Status page (Figure 35). You can open this page by clicking the Status field in the Session pane or the Status button in the primary navigation bar.

Figure 35: Status page with details

The Status page offers the following options:

— Link to the Logs page, where you can inspect entries in the various log

files. See “Storage Management Appliance Logs” on page 58 for details on the different log types.

—Link to Management Agents to view information about the Storage

Management Appliance’s hardware elements.

— Click an item in the Details section to display information about the

selected item on the lower part of the page (Figure 35).

The items displayed in the Details section of the Status page are from either the Event or Audit logs, which are the main logs for the Storage Management Appliance. See “Using Event and Audit Logs” on page 60 for more information.

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The Status page list displays events in order of severity. You can view the events or acknowledge them.

■ Clicking View Events opens the appropriate log file page.

■ Clicking Acknowledge Events removes the events from the Details list.

Acknowledging events of the highest severity changes the overall severity level displayed in the Session pane.

Storage Management Appliance Logs

The Storage Management Appliance maintains the following logs that you can use to review system operation.

■ Event Log—Contains events reported by the Storage Management

Appliance, its core components and services, as well as by SAN devices and storage management applications. See “Using Event and Audit Logs” on page 60 for more information.

■ Application Log—A Windows operating system log containing events

reported by applications or programs. Each application determines which events to record. Management features are similar to the Event Log.

■ System Log—A Windows operating system log containing events logged by

the operating system components. For example, the log can report that a driver or other system component failed to load during startup. Management features are similar to the Event Log.

■ Security Log—A Windows operating system log containing security events

such as valid and invalid logon attempts as well as events related to resource use such as creating, opening, or deleting files. Management features are similar to the Event Log.

■ Web Administration Log—A Windows operating system log containing a

list of separate log files. These files contain events that are logged by the Web server about access to the administration website. Management features are similar to the Backup Log.

■ License Log—Contains events logged by the Storage Management Appliance

license server. You can download the file to your computer.

■ Backup Log—Contains a list of separate log files—one for each backup

operation. After selecting a file you can view the contents or download the file to your computer.

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■ Restore Log—Contains a list of separate log files—one for each restore

operation. After selecting a file you can view the contents or download the file to your computer.

Note: These Backup and Restore logs record only those backup and restore processes

completed with the Storage Management Appliance features—not those completed with another backup application.

■ Audit Log—Used to record user actions on the Storage Management

Appliance. The system logs all user actions. See “Using Event and Audit

Logs” for more information.

■ Notification Log—Used to record notification events sent by the Storage

Management Appliance.

Access any log by opening the Logs page (Figure 36).

Figure 36: Logs page

The next section, “Using Event and Audit Logs,” describes the two logs you are most likely to use. For complete information on all of the available logs, see the Storage Management Appliance online help.

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Using Event and Audit Logs

The Event and Audit logs record Storage Management Appliance events of different types. The Audit Log contains information about the activities of particular users while the Event Log contains information about device or application events. These two logs offer similar management features.

You can access the Event or Audit log page from the Logs page (Figure 36).

Figure 37 shows a sample Event Log.

Figure 37: Event Log

The basic display for the Event and Audit Log pages uses a list table that can extend over multiple pages, each holding a maximum of 100 log entries. See “List

Tables ” on page 19 for more information on this topic.

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Information for each event appears in the following columns for each log.

Event Log Information Audit Log Information

Type Type Date Date Time Time Source User Device Device Acknowledged (Yes - No) Category Event Code Acknowledged (Yes - No)

Event Code

Hold the cursor over an event code to display a short pop-up description as shown in Figure 37.

The system automatically assigns an unacknowledged status when first recording an event in either log. As a user assigned the Administrator privilege level, you can change the status of any event to Acknowledged = Yes to indicate the event cause has been examined and no further action is required. The Storage Management Appliance displays system status information in the Session pane and the Status page based on unacknowledged entries in the Event and Audit logs.

Both the Event Log and Audit Log pages have the following Tasks buttons:

■ Event or Audit Details—Displays a Log Details page with complete

information about an entry selected on the Event or Audit Log page.

■ Download Log—Displays a Download Audit Log or Download Event Log

page.

■ Log Properties—Displays the Event Log Properties or Audit Log

Properties page. Both pages let you specify the size and contents of the logs. The maximum size you can set for the Event Log is 16 MB; the maximum Audit Log is 8 MB.

■ Clear Log—Deletes all entries from the active log after you respond

positively to a request for confirmation. To save existing log entries for future reference you must download the current log.

■ Acknowledge—Changes the status of selected log entries to acknowledged

after you respond positively to a request for confirmation.

■ Acknowledge All—Changes the status of all log entries to acknowledged

after you respond positively to a request for confirmation.

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While users with Administrator privileges can use all log features, users assigned the Operator privilege level can only view and download the Event Log. See Appendix C, “Menu Options and Access Requirements” on page 101 for detailed information about privilege levels required to access log features.

SAN Events and Event Notification

As described in Chapter 3, the Storage Management Appliance identifies devices and applications in your storage environment through discovery processes. Many of the discovered devices and applications generate events that help you monitor SAN operations. An event can identify a routine occurrence, such as starting an application, or a critical occurrence, such as a hardware failure.

A discovered device or application forwards information about an event to the Storage Management Appliance where it is logged. See “Storage Management

Appliance Logs” on page 58 for more information about available logs.

For most events, you can set notification parameters that specify how you want the Storage Management Appliance to distribute event information received from a device or application. You can send event information to specific people using standard e-mail or an e-mail pager. You also have the option to forward event information as an SNMP trap to another host.

Application Events

You can configure the following management applications to send event information to the Storage Management Appliance:

■ HP StorageWorks Command View EVA (element manager for HSV)

■ HP StorageWorks HSG Element Manager

■ HP OpenView Storage Provisioner

■ HP StorageWorks Secure Path Manager

Installing the Storage Management Appliance software v2.1 update automatically configures the HSG element manager to send event information to the Storage Management Appliance.

To configure Command View EVA to send events to the Storage Management Appliance, add the SMA IP address or 127.0.0.1 to the Event Notification: Host Options for each storage cell in Command View EVA.

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If Storage Provisioner and Secure Path Manager were forwarding event information to the Storage Management Appliance prior to the v2.1 update, they will continue to do so after the update without manual configuration.

If you install the Storage Provisioner or Secure Path Manager applications after the v2.1 update, be sure to configure those applications to send information to the Storage Management Appliance. See the application documentation for detailed information about this type of configuration.

Note: The Storage Management Appliance does not receive events from Secure Path

Manager installed on other hosts.

Device Events

Each device identified by an IP discovery must be manually configured to send event information to the Storage Management Appliance. Most devices send this information as an SNMP trap.

Supported Devices The Storage Management Appliance can decode SNMP trap information for some devices and as a result can provide a detailed description of what happened. Such devices are called supported devices. Supported devices have a detailed definition for each event type that the device can generate. See the

Storage Management Appliance Software Event Code Definitions Application Notes for a complete list of supported devices and the event code definitions

available for each device type. This document is available at the following website:

Monitoring the SAN

http://h18006.www1.hp.com/products/sanworks/managementappliance/documentation.html

The following device types are currently supported with event code definitions:

■ HP StorageWorks SAN and Brocade Switches

■ HP StorageWorks and McData Switches

■ NetApp Filers (Network Attached Storage - NAS - devices)

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Monitoring the SAN

Unsupported Devices Discovered devices generating SNMP traps that cannot be decoded (have no event code definitions) are called unsupported devices and these include the following:

■ Host computers

■ Network Attached Storage (NAS) elements with the exception of NetApp

Filer devices

■ Hubs

■ Modular Data Routers (MDR)

Only the following information is available for an SNMP trap received from an unsupported device.

■ Source IP address

■ Trap OID (MIB identifier)

■ Generic trap type

■ Specific trap type

When the Storage Management Appliance receives a trap from an unsupported device, the SMA generates an event (event code 880A02BC; severity - Information), which includes the basic trap information plus the date and time. A Storage Management Appliance Administrator can then enable notifications of this event type.

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About Notification Types

You can use Storage Management Appliance notification features to send event information such as SNMP traps to a host or have the information sent to a number of users in an e-mail message or an e-mail pager alert. By default, the system logs events and does not send notifications.

SNMP Trap Forwarding

For a supported device or discovered application you can select an event type and have the Storage Management Appliance forward basic information about each event of that type to another host. The SMA formats the information as an SNMP trap message and the destination host is called an SNMP trap recipient. You must identify each SNMP trap recipient by name or IP address. You can set up SNMP trap forwarding differently for each event type generated by a supported device or application.

For unsupported devices, you can enable or disable trap messages from each device. Unlike supported devices, you cannot specify that unsupported devices send trap messages to a particular recipient. If you enable trap forwarding from an unsupported device, the SMA forwards these traps to all listed trap recipients. Use the Details tab of the Properties page to set SNMP trap forwarding for unsupported devices.

Monitoring the SAN

E-mail or E-mail Pager Notification

The Storage Management Appliance can notify a user of an event by sending an e-mail message to a standard e-mail address or to an e-mail pager address.

For applications and supported devices, each user can specify the type of events for which they want to receive a notification message. You can also select an event type generated by a particular device or application and have the Storage Management Appliance send an e-mail message and/or e-mail pager alert to any number of users for each event of that type.

You can set up e-mail notification differently for each event type generated by a supported device or application.

To receive e-mail notification about events from unsupported devices, you can enable notification for the Storage Management Appliance event type that is labeled with event code 880A02BC and severity Information. This event is listed on the Notification Events page for the Storage Management Appliance.

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Monitoring the SAN

User Properties The setup of user properties includes options that determine if a user is allowed to receive event notifications and the type they receive—e-mail and/or e-mail pager. Other options can filter the notifications a user receives by severity level and time of day.

Note: An SMTP server must be specified before the Storage Management Appliance

can send e-mail notifications. See “Mail Server Settings” on page 38 for more information.

User properties take priority over any notification settings. For example, notification settings could specify that a user receive notification messages for three event types of severity type Warning. The system does not send those messages if the user property allowing notification is not selected or the property specifying delivery of Warning type messages is not selected. Be sure a user has the appropriate user properties selected before you attempt to designate that person as a recipient of standard e-mail or e-mail pager notification. See “Enabling User Properties for Notification” on page 67 for detailed information.

Avoiding Duplicate Notification

The HSG Element Manager and Command View EVA have their own notification features that can be used to directly notify people or other hosts of an HSG or HSV event. It is possible to have both the Storage Management Appliance and the element managers send notification messages for one of these events.

To avoid duplicate notification, you need to select one of the following options.

■ Receive notification directly from the HSV or HSG element managers. Set up

or maintain direct notification settings for the element managers and do not set up the Storage Management Appliance for notification of these events.

■ Receive notification through the Storage Management Appliance. Set up the

Storage Management Appliance for notification of HSV and HSG events and do not set up the element managers for direct notifications.

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Enabling User Properties for Notification

In order to receive event notifications of any type, a user must first have appropriate options selected on their user properties page. A user assigned the Operator privilege level can change their own notification properties and a user assigned the Administrator privilege level can set notification properties for any user.

The following conditions must be satisfied before a user receives notification messages.

■ User contact information must be filled in and notification must be enabled

for the user.

■ Notification settings for at least one device or application must specify that

the user receive notifications for one or more event types.

Use the Contact Info (Figure 38) and Notification Info (Figure 39) tabs to enable notification for a selected user.

Monitoring the SAN

Figure 38: Contact Info tab of a User Properties page set

A valid e-mail or e-mail pager address are required if you want the user to receive any e-mail or e-mail pager notifications.

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Monitoring the SAN

For the selected user to receive notifications, the Enable Notification for this user box must be checked on the Notification Info tab (Figure 39).

Figure 39: Notification Info tab of a User Properties page set

In addition, the Notification Info tab offers the following notification options for each of eight severity types:

■ None

■ Pager (e-mail pager)

■ E-mail and Pager

■ E-mail

For example, if you choose Pager for the Critical severity type, then events of this type will generate a message to the person’s e-mail pager. Selecting None for a severity level blocks notification of events having that severity type.

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Setting Up Notifications

After you enable event notifications for users, as described in “Enabling User

Properties for Notification” on page 67, you can use the Storage Management

Appliance software to set up event notifications in two ways:

■ Select a discovered device or registered application and specify how each

event type should be handled. In this process you can specify both SNMP trap forwarding and e-mail notification for each supported event type generated by the device or application. See “Notification for a Device or Application” for more information.

■ Select a user and specify the event types that generate an e-mail notification

message to that person. Review the supported event types for all available devices and applications and select those that are to generate e-mail messages to the selected user. See “Notification for a User” on page 71 for more information.

Notification for a Device or Application

Use the Notification page (Figure 40) to create notification settings for event types generated by a particular device or application.

Monitoring the SAN

Figure 40: Notification page

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Monitoring the SAN

The Notification page contains a list of supported discovered devices and registered applications that generate events. Note that this page lists components identified by both IP and SAN discoveries.

For example, Figure 40 on page 69 includes a Brocade Fibre Channel Switch eosqa666. When you select this switch and click Events, the Notification Events page opens (Figure 41).

Figure 41: Notification Events page

The Notification Events page contains a list of supported event types generated by the selected device, in this case, the switch. Hold the cursor over an event code to display a short pop-up description. Use the buttons on this page to perform the following tasks for selected events:

■ Configure notification settings by adding or removing recipients

■ Specify logging

■ Modify notification settings

■ Clear notification settings

For complete instructions on configuring device notifications, see the Storage Management Appliance online help.

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Notification for a User

You can set and modify notification parameters based on the needs of a particular user. An individual assigned the Administrator privilege level can create notification settings for any user. Individuals with Operator privileges can only create settings for their own user accounts.

Note: User notification properties must be properly set for the person to receive

notifications. See “Enabling User Properties for Notification” on page 67 for details.

Access the User Event Notification page (Figure 42) from the Users page (Figure 18 on page 26).

Monitoring the SAN

Figure 42: User Event Notification page

This page lists the discovered devices and registered applications that currently generate notifications to the selected user. The Storage Management Appliance notifies the user of at least one event type for each device or application listed.

If you are configuring a new user or completing an initial configuration of the Storage Management Appliance, the User Event Notification page could be empty.

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Monitoring the SAN

The User Event Notification page lets you

■ Set up new notifications for a selected user

■ View and modify events currently reported to the user

■ Transfer notification settings from one user to another

For complete instructions on configuring user notifications, see the Storage Management Appliance online help.

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SAN Maintenance

This chapter describes how to maintain the Storage Management Appliance environment. The following topics are covered:

■ Summary of Maintenance Features, page 74

■ Installing Software, page 75

■ Backing Up and Restoring Data Files, page 77

■ Managing Tools and Components, page 78

■ Managing Licenses, page 79

■ Diagnostic Tasks, page 80

■ Automating Maintenance, page 81

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SAN Maintenance

Summary of Maintenance Features

You can use features available on the Maintenance page to complete a variety of administrative tasks.

Figure 43: Maintenance page

The Maintenance page provides the following options:

■ Install Software—Install or update HP storage management software on the

Storage Management Appliance. See “Installing Software” on page 75 for more information about this topic.

■ Remove Software—Remove software from the Storage Management

Appliance.

■ Date/Time—Set the date and time on the Storage Management Appliance or

synchronize the SMA and an SNTP Time Server. See “Date and Time

Settings” on page 37 for more information about this topic.

■ Shutdown—Restart or shut down the Storage Management Appliance, or

plan a scheduled restart or shutdown.

■ Backup—Back up database and application data files from the Storage

Management Appliance to a network share. See “Backing Up and Restoring

Data Files” on page 77 for more information about this topic.

■ Restore—Restore database and application data files from a network share to

the Storage Management Appliance. See “Backing Up and Restoring Data

Files” on page 77 for more information about this topic.

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■ Language—Set the language that is displayed on the Storage Management

Appliance software pages.

■ Mail Server—Designate the SMTP mail server and provide sender

information. See “Mail Server Settings” on page 38 for more information about this topic.

■ Locate Appliance—Turn on LEDs to identify the Storage Management

Appliance.

■ Login Message—Customize the text in the Storage Management Appliance

■ RiLO—Use the Remote Insight Lights-Out (RiLO) board on the Storage

Management Appliance to perform remote diagnostics. On the Storage Management Appliance III, this feature is called Integrated Lights Out (iLO).

For complete information and instructions on using all of the maintenance features, see the Storage Management Appliance online help. The following sections provide additional information on using the Storage Management Appliance’s features for software installation and backup and restore.

Installing Software

SAN Maintenance

You can install any value-added HP storage management application on the Storage Management Appliance using the Install Software feature. These optional management applications, which you purchase separately, include the following:

■ HP StorageWorks Business Copy EVA

■ HP StorageWorks Continuous Access EVA

■ HP StorageWorks Secure Path Manager

■ HP OpenView Storage Provisioner

■ HP SANworks Network View

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SAN Maintenance

Installation Process

The installation process registers each application with the Storage Management Appliance software so the Storage Management Appliance receives notification events and captures additional information in the system logs.

Note: Before you install an update to a previously installed application, you need to

ensure that its services are stopped.

Should installation of an application fail for any reason, the Storage Management Appliance does not allow you to attempt another installation during the one-hour period following a failed attempt. Should you attempt another installation during this period the system displays an error message saying a previous installation is in progress.

Installing Other Supported Applications

Selected other applications from HP and third-party vendors have been tested and are supported to run on the Storage Management Appliance. These include industry-standard products in the following software categories:

■ Backup and Restore

■ Antivirus Protection

■ Uninterruptible Power Supply

■ System Management

Note: Do not attempt to use the Storage Management Appliance Installation wizard to

install these additional applications.

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SAN Maintenance

For more information about the supported applications, including installation and configuration instructions, refer to the following documents:

■ HP OpenView Storage Management Appliance Software Using Backup

Software Application Notes

■ HP OpenView Storage Management Appliance Software Using Antivirus

Software Application Notes

■ HP OpenView Storage Management Appliance Software Using System

Management Software Application Notes

■ HP OpenView Storage Management Appliance Software Using

Uninterruptible Poser Supply Software Application Notes

These documents are available from the Storage Management Appliance website:

http://h18006.www1.hp.com/products/sanworks/managementappliance/documentation.html

Note: HP supports only those software products that have been tested, qualified, and

documented by HP in published Application Notes. Any other software will not be supported by HP if installed directly on a Storage Management Appliance.

Backing Up and Restoring Data Files

The Storage Management Appliance provides a built-in capability to back up and restore the database and application files. You have the option to use these features or another backup and recovery system, as described in “Installing Other

Supported Applications” on page 76.

HP recommends that you perform regular backups of your Storage Management Appliance data.

For complete instructions on using the SMA backup and restore features, see the Storage Management Appliance online help.

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SAN Maintenance

Managing Tools and Components

The Manage Tools page (Figure 44) lets you start or stop services and view selected properties for core components and added-value applications you have installed on the Storage Management Appliance. For example, you can use this feature to start and stop application services during software updates. Access this page from the Settings page (Figure 17 on page 24).

Figure 44: Manage Tools page

The Manage Tools page has the following Tas ks buttons:

■ Start—Starts the selected application or core component and all of its

associated services.

■ Stop—Stops the selected application or core component and all of its

associated services.

■ Properties—Displays a list of individual services associated with a selected

application, including version number and state. You cannot stop individual services associated with an application.

■ Configure—Provides additional configuration options. Currently, the

Configure button becomes enabled only for Storage Area Manager.

For complete information and instructions on using the Managed Tools feature, see the Storage Management Appliance online help.

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Managing Licenses

The licensing feature lets you control installed applications that use the Globetrotter FLEXlm licensed manager software. The licensing feature allows you to manage the number of people using each application so you stay within the limits of the license agreement.

Access the Licensing page (Figure 45) from the Settings page (Figure 17 on page 24).

Figure 45: Licensing page

SAN Maintenance

Use links on the Licensing page to display the following pages.

■ Applications—Lists existing applications with the assigned license server for

each application. Select an application and click Properties to change the assigned license server.

■ Licensing Features—Lists existing features and allows you to display

detailed information for a selection.

■ Licenses—Lists existing license files and options files. You can use features

on this page to view, create, modify, and delete license files.

For complete information and instructions on using the Licensing feature, see the Storage Management Appliance online help.

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SAN Maintenance

Diagnostic Tasks

The Diagnostics page (Figure 46) offers the optional tasks of sending a test e-mail or a test trap.

Figure 46: Diagnostics page

You can send an e-mail as a test of your mail server settings. Performing this test verifies that your mail server is correctly configured and ensures accurate e-mail event notification from the Storage Management Appliance.

You can also send a trap as a test of your SNMP trap destination settings. Performing this test verifies that a specified device is correctly configured to receive traps from the Storage Management Appliance.

For complete information and instructions on sending test e-mails and traps, see the Storage Management Appliance online help.

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Automating Maintenance

The Storage Management Appliance lets you automate some maintenance tasks through one of its core components: HP OpenView Automation Manager. Automation Manager is a web-based tool that allows a storage administrator to automate Storage Area Network (SAN) procedures or enforce policies that usually require human intervention.

Automation Manager allows you to develop policies consisting of event and action scripts that can be run on any number of hosts. Event scripts run to monitor a system by comparing current conditions with established thresholds or identifying activities that warrant some maintenance action. Policies poll event scripts at regular intervals that you specify. Action scripts run when required to complete an appropriate maintenance action.

Automation Manager comes with a number of predefined scripts that you can use to create a variety of policies. You can also import scripts developed to meet local needs or export existing scripts for modification. See the HP OpenView Automation Manager Script Development Guide for detailed information about script development.

Access Automation Manager from the Settings page (Figure 17 on page 24)

SAN Maintenance

Note: When Automation Manager is launched, a Security Alert dialog box opens.

Click Yes to proceed with using the application.

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SAN Maintenance

When you start Automation Manager, the Policies page opens in a separate browser window (Figure 47).

Figure 47: Automation Manager Policies page

The table at the bottom of the Policies page lists existing policies. Use the gray buttons at the top of the page to create a new policy or control a selected policy.

■ Add Policy—Displays the first page of the Add Policy wizard.

■ Modify—Displays the first page of the Modify Policy wizard.

■ Refresh—Updates the status of listed policies.

■ Delete—Deletes selected policies.

■ Stop—Stops the routine execution of the event scripts for selected policies.

■ Restart—Starts any selected scripts.

■ Pause—Stops selected running policies temporarily by putting them in a

paused state that anticipates continued operation in the near future.

■ Continue—Starts any selected policies currently in a paused state.

For complete instructions on using these features, see the Automation Manager online help.

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Migrating Event Notification Settings

Appendix A describes how to migrate event notifications from version 1.0C of the Storage Management Appliance software to version 2.1. If you had version 1.0C of the SMA software configured to send event notifications to specific recipients, you can migrate these settings to the updated SMA software v2.1. This migration procedure is necessary to ensure that the users continue to receive notifications.

If you did not use the event notification features in v1.0C, the procedure is unnecessary and the Migrate Event Notification Settings link does not appear on the Getting Started page.

Note: This migration process is not necessary for users who upgrade from Storage

Management Appliance software v2.0 to v2.1. In this case, event notification settings are updated automatically.

This appendix contains the following major sections:

■ Using the Migration Wizard, page 84

■ Creating a New Notification Recipient Account, page 85

■ Sending Notifications to an Existing Account, page 90

Note: You must migrate all previous notification settings before changing the Storage

Management Appliance name. Migration cannot be done after changing the SMA name.

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Migrating Event Notification Settings

Using the Migration Wizard

Use this procedure to migrate event notification settings from your v1.0C installation of the Storage Management Appliance software.

1. Click Home on the primary navigation bar.

2. Click Getting Started, and then click Migrate Notification Settings to display the Migrate Event Notification Recipients page (Figure 48). This page lists each recipient with their settings from your previous version of the Storage Management Appliance software.

Figure 48: Migrate Event Notification Recipients page

3. Select a user, and then click Migrate. You complete the migration process for one user at a time.

4. Click Next to display the Event Notification Migration wizard second page (Figure 49).

Figure 49: Event Notification Migration page: choose method

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HP OpenView Storage Management Appliance and Software User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

contents

About this Guide

Overview

Intended Audience

Prerequisites

Related Documentation

Conventions

Document Conventions

Text Symbols

Equipment Symbols

Rack Stability

Getting Help

HP Technical Support

HP Storage Website

HP Authorized Reseller

Understanding the Storage Management Appliance Software

Software Features

Logging On

Logging On to the System Management Home Page

Browser Configuration

Configuring Internet Explorer

Configuring Netscape Navigator

Home Page

Getting Started Page

Tools Page

Devices Page

My Links Page

hp.com Link

User Interface Features

Session Pane

Content Pane

Security Features

Using the Secure Sockets Layer

Configuring the Software

Storage Management Appliance Settings

Working with Users

User Privilege Levels

Adding New Users

Importing Users

Modifying and Deleting Users

Setting Additional User Properties

Working with User Groups

Managing Passwords

User Passwords

Remote Access

Date and Time Settings

Mail Server Settings

Network Settings

Changing the Storage Management Appliance Name

Domain Membership

Discovering Devices and Applications

About Discoveries

IP Discoveries

SAN Discoveries

Performing Discoveries

Discovery Settings Summary

About Devices

Managing Discovered Devices

Discovered Devices

Command View EVA

HSG Element Manager

Monitoring the SAN

Storage Management Appliance Status

Storage Management Appliance Logs

Using Event and Audit Logs

SAN Events and Event Notification

Application Events

Device Events

About Notification Types

SNMP Trap Forwarding

E-mail or E-mail Pager Notification

Avoiding Duplicate Notification

Enabling User Properties for Notification

Setting Up Notifications

Notification for a Device or Application

Notification for a User