HP OMNIBOOK XT1000, OMNIBOOK XZ300 Troubleshooting

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Notice
This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard Co. shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the examples herein.
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Hewlett-Packard Company HP Notebook Customer Care 1000 NE Circle Blvd., MS 425E Corvallis, OR 97330, U.S.A.
Edition History
Edition 1.........................January 2002
ii zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
Contents
Product Information.........................................................................................................5
Notebook Features............................................................................................................................5
Operating the Notebook.................................................................................................................10
Turning the Notebook On and Off...........................................................................................10
Resetting the Notebook...........................................................................................................11
Changing the Boot Device.......................................................................................................11
Hardware Specifications.................................................................................................................12
Troubleshooting and Diagnostics...................................................................................15
Audio Problems.......................................................................................................................15
CD and DVD Problems...........................................................................................................16
Display Problems.....................................................................................................................17
Floppy Disk Drive Problems...................................................................................................19
Hard Disk Drive Problems ......................................................................................................19
Heat Problems .........................................................................................................................20
Infrared Problems.................................................................................................................... 20
Keyboard and Pointing Device Problems................................................................................20
LAN Problems.........................................................................................................................21
Memory Problems...................................................................................................................22
Modem Problems.....................................................................................................................22
One-Touch Button Problems................................................................................................... 24
Parallel and USB Problems.....................................................................................................25
PC Card (PCMCIA) Problems ................................................................................................ 26
Performance Problems.............................................................................................................26
Power and Battery Problems ...................................................................................................27
Printing Problems.................................................................................................................... 29
Startup Problems .....................................................................................................................29
Standby and Resume Problems ...............................................................................................30
Wireless Problems...................................................................................................................30
Using the e-Diagtools Diagnostic Tests.........................................................................................32
Using the BIOS Configuration Utility............................................................................................33
Reinstalling and Updating Software..............................................................................37
Recovering the Factory Software Installation................................................................................37
Updating the Notebook BIOS ........................................................................................................38
Updating the Windows Drivers...................................................................................................... 38
Removing and Replacing Parts......................................................................................39
Removing the Battery.....................................................................................................................40
Removing the Optical Drive Module.............................................................................................41
Removing the Hard Disk Drive......................................................................................................42
Removing the Mini-PCI Card ........................................................................................................44
Removing the Keyboard Cover......................................................................................................46
Removing the Keyboard.................................................................................................................48
Removing an SDRAM Module......................................................................................................50
Removing an Expansion SDRAM Module.............................................................................50
Removing the System SDRAM Module ................................................................................. 51
Removing the Speakers..................................................................................................................52
Removing the Fan..........................................................................................................................53
Replacing Small Parts and Accessories.......................................................................................... 55
zt1100/xz100 and xt1000 Series iii Troubleshooting and Self-Repair Guide
Reference Information....................................................................................................57
Password Removal Policy.............................................................................................................. 57
Hewlett-Packard Display Quality Statement.................................................................................. 57
Figures
Figure 1. Front View............................................................................................................................... 5
Figure 2. Back View............................................................................................................................... 6
Figure 3. Bottom View............................................................................................................................7
Figure 4. Main Status Lights................................................................................................................... 8
Figure 5. Keyboard Status Lights............................................................................................................ 9
Figure 6. Multimedia Buttons and Status Panel (selected models)......................................................... 9
Figure 7. Pressing the Reset Switch...................................................................................................... 11
Figure 8. Removing the Battery............................................................................................................ 40
Figure 9. Releasing the Plug-in Module ............................................................................................... 41
Figure 10. Removing the Hard Disk Drive........................................................................................... 42
Figure 11. Removing the Hard Disk Tray............................................................................................. 43
Figure 12. Removing the Mini-PCI Card.............................................................................................. 45
Figure 13. Removing the Keyboard Cover Retaining Screws.............................................................. 46
Figure 14. Removing the Keyboard Cover........................................................................................... 47
Figure 15. Loosening the Keyboard Retaining Screws......................................................................... 48
Figure 16. Disconnecting the Keyboard................................................................................................ 49
Figure 17. Removing an Expansion SDRAM Module ......................................................................... 50
Figure 18. Installing an Expansion SDRAM Module........................................................................... 51
Figure 19. Removing the System SDRAM Module ............................................................................. 51
Figure 20. Removing the Speakers ....................................................................................................... 52
Figure 21. Removing the Fan................................................................................................................ 54
Tables
Table 1. Battery Replacement Part Numbers........................................................................................ 40
Table 2. Optical Drive Module Replacement Part Numbers................................................................. 41
Table 3. Hard Disk Drive Replacement Part Numbers......................................................................... 42
Table 4. Mini-PCI Card Replacement Part Numbers............................................................................ 44
Table 5. Keyboard Cover Replacement Part Numbers......................................................................... 46
Table 6. Keyboard Replacement Part Numbers.................................................................................... 48
Table 7. SDRAM Module Replacement Part Numbers........................................................................ 50
Table 8. Speaker Replacement Part Numbers....................................................................................... 52
Table 9. Fan Replacement Part Numbers..............................................................................................53
Table 10. Replacing Small Parts........................................................................................................... 55
Table 11. Accessories ........................................................................................................................... 55
iv zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
Product Information
This section introduces the notebook and its components, and briefly describes basic operation.
Notebook Features
Figure 1. Front View
1. One-Touch buttons (programmable).
2. Power button.
3. Keyboard status lights: Caps Lock, Num Lock, CD/DVD drive activity.
4. Touch pad/scroll pad on-off button (with on-off indicators on either side).
5. Left and right click buttons.
6. Touch pad.
7. Scroll pad.
zt1100/xz100 and xt1000 Series Product Information 5 Troubleshooting and Self-Repair Guide
8. Volume controls (selected models).
9. Mute button and indicator light (selected models).
10. Removable DVD or DVD/CD-RW drive.
11. CD/DVD eject button.
12. Speaker (one on each side).
13. Latch.
14. Built-in microphone.
Figure 2. Back Vie w
15. AC adapter jack.
16. Parallel port (LPT1) (colored burgundy).
17. External monitor (VGA) port (colored blue).
18. S-video (TV out) port (colored yellow) (selected models).
19. Universal serial bus (USB) ports (2).
20. Audio line-out jack (colored lime green) and external microphone jack (colored pink).
21. Reset switch.
22. Kensington lock slot (security connector).
23. LAN port and indicators.
24. Modem port (selected models).
25. IEEE 1394 connector (selected models).
26. PC Card slot (Type II or Type III, lower slot only).
27. PC Card eject button.
28. Hard disk drive.
29. Wireless on-off button and indicator light (selected models).
30. Universal serial bus (USB) port.
31. Headphones jack (colored lime green).
6 Product Information zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
Figure 3. Bottom Vi ew
32. Infrared port (selected models).
33. Battery.
34. CD/DVD drive latch.
35. RAM cover.
36. Battery latch.
37. Docking port.
38. Mini-PCI cover (no user-
replaceable parts inside).
39. Hard disk drive retaining screws.
zt1100/xz100 and xt1000 Series Product Information 7 Troubleshooting and Self-Repair Guide
Figure 4. Main Stat us Lights
1. Hard disk drive activity.
On: the notebook is accessing the hard disk drive.
2. Power mode.
Green: the notebook is on (even if the display is off).
Amber: the notebook is on standby.
Off: the notebook is off or in hibernation.
3. Battery charge status.
Green: the AC adapter is connected and the battery is fully charged.
Amber: the AC adapter is connected and the battery is charging.
Red: the AC adapter is connected and the battery has a fault.
Off: the AC adapter is not connected or the battery is missing.
8 Product Information zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
Figure 5. Keyboard Status Lights
1. Caps Lock. Caps Lock is active.
2. Num Lock. Num Lock is active. (The Keypad Lock must also be on to use the
embedded keypad.)
3. CD/DVD drive activity. The drive is active.
Figure 6. Multimedia Buttons and Status Panel (selected models)
1. MP3 player launch button.
2. Previous track button.
3. Next track button.
4. Status panel button.
5. Status panel.
6. Play/Pause button.
7. Stop button.
8. Multimedia power switch and indicator light.
zt1100/xz100 and xt1000 Series Product Information 9 Troubleshooting and Self-Repair Guide
Operating the Notebook
Note
This manual describes the notebook in its original factory configuration, with all settings at their default values.
Turning the Notebook On and Off
Power mode To enter this mode To turn on again On
Power mode status light is green. Standby
Maintains current session in RAM. Turns off the display and other components. Saves significant power. Restarts quickly. Restores network connections. Power mode status light is amber.
Hibernation Saves current session to disk, then turns off. Saves maximum power. Restores network connections. Power mode status light is off.
Turn off Turns off without saving current session. Saves maximum power. At startup, resets everything, and starts a new session. Power mode status light is off.
Press the power button.
Click Start, Turn Off Computer, Stand By. –or– Press the power button. –or– Allow timeout.
Click Start, Turn Off Computer, then press and hold Shift and click Hibernate. –or– Allow timeout.
Click Start, Turn Off Computer, Turn Off. –or– Press and hold the power button for four seconds (only if the Start menu procedure doesn’t work).
Press the power button to quickly resume your session.
Press the power button to resume your session.
Press the power button to start with a new session.
10 Product Information zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
Resetting the Notebook
If Windows or the notebook stops responding and you cannot turn the notebook off, try the following in the order listed. Press the power button to restart.
If possible, restart or turn off the notebook from within Windows: click Start, Turn Off Computer,
Restart (or Turn Off).
Press Ctrl+Alt+Del, then click Shut Down, Restart (or Turn Off).
Press and hold the power button for about four seconds.
Use a pen or straightened paper clip to press the reset switch on the back of the notebook.
Figure 7. Pressing the Reset Switch
Changing the Boot Device
The notebook normally boots from its internal hard disk. You can also boot the notebook from an external USB floppy disk drive (optional accessory), the CD/DVD drive, or a local area network (LAN).
1. Restart the notebook: click Start, Turn Off Computer, Restart.
2. When the HP logo appears, press Esc to display the Boot menu.
3. Use the arrow keys to select the boot device, and press Enter.
If you want to boot from a specific device whenever it is present, change the boot order using the BIOS configuration utility—see “Using the BIOS Configuration Utility on page 33.
zt1100/xz100 and xt1000 Series Product Information 11 Troubleshooting and Self-Repair Guide
Hardware Specifications
The specifications shown below are subject to change. For the latest specifications, see the HP Notebook web site (www.hp.com/notebooks).
Physical Attributes Dimensions:
13.3/14.1-in models: 318 × 273 × 35.8 mm (12.5 × 10.75 × 1.4 in). 15-in models: 330 × 278 × 37.5 mm (12.99 × 10.94 × 1.47 in). Thickness varies across unit.
Starting travel weight: 2.3 kg (5.0 lbs) minimum, depending on model.
Processor and Bus Architecture
Graphics
Power
Mass Storage
CD/DVD drive RAM
Audio System
Keyboard and Pointing Devices
Intel Mobile Pentium III-M processor (starting at 933 MHz) with SpeedStep technology. –or– Intel Celeron processor (starting at 866 MHz).
1.6-V core, 2.5-V external, low-power processor. 32-bit PCI bus.
13.3/14.1/15-in XGA (1024x768) or 15-in SXGA+ (1400x1050) TFT LCD display. Supports 16 million colors, 3D and OpenGL graphics. Supports hardware acceleration for MPEG. Display driver supports MPEG2 overlay. Supports simultaneous LCD+CRT operation (same image on both displays). Integrated VGA. Up to 32-MB video memory (shared with system memory). Supports NTSC and PAL TV. Dual display for LCD and external monitor or TV.
Rechargeable lithium-ion or NiMH battery. Battery life depends on notebook type and usage, and battery type and calibration. Low-battery warning. Standby/hibernate and resume capability. Universal AC adapter: 100–240 Vac (50/60 Hz) input, 19 Vdc output, 60 W.
10- to 40-GB removable IDE hard disk drive. Supports optional 1.44-MB floppy disk drive module.
8X DVD or 8X8X24X8 DVD/CD-RW (or higher) removable drive. Two slots for SDRAM expansion (SODIMM, PC133) up to 1024 MB (2x512MB).
133-MHz RAM bus. Built-in microphone.
Stereo sound through two built-in speakers. 1.5 W per channel. Polk Audio certified on 15-in models. Dedicated mute and volume controls (selected models). CD player (can play while notebook is on standby, in hibernation, or off). 3D-enhanced PCI bus audio.
87/88/91-key touch-type QWERTY keyboard with 101/102 key emulation. Embedded numeric keypad. 12 function (Fn) keys. 5 user-programmable One-Touch buttons. Touch pad with lock button and on-off indicator. Left and right click buttons, vertical scroll pad.
12 Product Information zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
Input/Output
Expandability
Security Features
Environmental Limits
Major ICs
3 universal serial bus (USB) ports. 15-pin VGA video-out (blue) with DDC support. (Resolution up to 1600×1200×64K or 16M colors. Refresh rate of 60 to 100 Hz, depending on resolution and color depth.) RJ-45 LAN jack. 25-pin bi-directional high-speed ECP/EPP parallel (burgundy). S-video TV out (yellow) (selected models). 4-Mbps IrDA-compliant infrared port (selected models). IEEE 1394 port (selected models). Docking port: supports optional simple port replicator.
One Type II or Type III 16/32-bit PC Card slot (3.3- and 5-V support). CardBus enabled. Optional simple port replicator (selected models).
User and administrator passwords. DMI-accessible electronic serial number. Kensington MicroSaver lock slot.
Operating temperature: 0 to 40 °C (32 to 104 °F). Operating humidity: 10 to 90 percent RH (0 to 45 °C). Operating altitude: up to 10,000 ft (3000 m) at 25 °C (77 °F). Storage (non-operating) temperature: –20 to 65 °C (–4 to 149 °F).
CPU: Intel Mobile Pentium III or Celeron processor. North Bridge: VIA Pro Savage Pn 133T. South Bridge: VIA VT8231. Display controller: S3 Savage 4 in North Bridge. Audio controller: VIA/Realtek ALC201 AC97 Codec. CD player controller: O2 OZ-163. LAN: Realtek RTL8100L. CardBus controller: ENE 1410. Keyboard/embedded controller: National NS87591. Super I/O: in South Bridge.
zt1100/xz100 and xt1000 Series Product Information 13 Troubleshooting and Self-Repair Guide
Troubleshooting and Diagnostics
This section contains solutions to several types of problems you may encounter when using the notebook. Try the solutions one at a time, in the order in which they are presented.
You can also find technical tips and software updates for the notebook at the HP Business Support web site (www.hp.com/go/bizsupport).
Audio Problems
If no sound is audibl e
Press Fn+Page Up several times.
If available, press the rear volume control several times.
Click the speaker icon on the taskbar (if present), and make sure Mute is not checked and the
Volume slider is not set to the bottom.
If available, press the mute button on the right side of the notebook once or twice until the
indicator light goes off.
The notebooks sound may not operate properly in MS-DOS mode.
If sound does not rec ord
Check the software controls for recording sound: click Start, All Programs, Accessories,
Entertainment, Sound Recorder.
In Volume Control, click Options, Properties, and make sure the microphone is enabled in the
recording controls.
Test the audio with the e-Diagtools diagnostics see Using the e-Diagtools Diagnostic Tests
on page 32.
If you hear a loud high-pitched whine (feedback) from the speakers
In Volume Control, try reducing the master volume.
In Volume Control, click Options, Properties, and select the microphone option for the playback
settings. Make sure the microphone is muted.
Avoid using the built-in microphone and built-in speakers at the same time.
zt1100/xz100 and xt1000 Series Troubleshooting and Diagnostics 15 Troubleshooting and Self-Repair Guide
CD and DVD Problems
If you can’t boot fro m a CD in the CD/DVD driv e
Make sure the CD is bootable, such as a Re covery C D.
Make sure the CD-ROM/DVD drive is selected as the boot devicesee Changing the Boot
Device on page 11.
Restart the notebook.
Test the CD/DVD drive with the e-Diagtools diagnostics see Using the e-Diagtools Diagnostic
Tests on page 32.
If a CD or DVD plays erratically
Dirt or smudges can cause a disk to skip. Clean the disk with a soft cloth. If the disk is badly
scratched, it may have to be replaced.
Some DVDs include software called PC Friendly. You generally should not install this
software, as it can cause errors or erratic play. If needed, uninstall it and restart the notebook.
If a DVD movie stops playing in the middle
You may have accidentally paused the DVD movie. Press the Play button to resume.
The DVD may be double-sided. Open the DVD tray, and read the text near the center of the disk.
If it says Side A, flip the disk over, close the tray, and press the Play button to continue playing the movie.
If you get a Region Code error when pl aying a DVD movie
DVDs have regional codes embedded in their disk data. These codes prevent DVD movies from
being played outside the region of the world in which they are sold. If you get a Region Code error, you are trying to play a DVD intended for a different region.
Important: Most DVD drives let you change the region code only a limited number of times (usually no more than four) to allow you to set the proper region code for your area. Please note that when you reach this limit, your last change to the region code will be hard-coded on the DVD drive, and will be permanent. The HP warranty does not cover the expense of correcting this
situation.
Refer to the help for the DVD player software for details about setting region codes.
If the notebook cannot read a C D or D V D
For a single-sided CD or DVD, make sure the disk is placed in the drive with the label facing up.
Clean the disk with a soft cloth.
Wait 5 to 10 seconds after closing the tray for the notebook to recognize the disk.
Remove the disk from the drive, then restart the notebook.
If you created the CD on a CD-RW drive, try using a different media brand. For best results use
HP certified media. While other media may work, HP cannot guarantee compatibility.
16 Troubleshooting and Diagnostics zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
If a DVD movie doesn’t fill the screen
Each side of a double-sided DVD has a different format (standard or widescreen). In widescreen
format, black bands appear at the top and bottom of the screen. To view the standard format, flip the disk over and play the other side.
If you have problems with display r esolution or color depth while playing a DVD
Set the display resolution and color depth before starting the DVD player. You cannot change
these once the DVD player is started.
Some combinations of color depth and resolution are not supported in DVD playback. If needed,
reduce color depth or display resolution.
If a DVD doesnt play with two displays
Before starting the DVD player, press Fn+F5 to switch to one display. You cannot switch displays
once the DVD player is started.
If you’re using both displays, the DVD image will not appear on any display set up as
secondary. Click Start, Control Panel, Appearance and Themes, Display. Click Advanced on
the Settings tab, then click the S3Display tab and change settings.
Display Problems
If the notebook is on, but the screen is blank
Move the mouse or tap the touch pad or scroll pad. This will wake the display if it is off.
Try pressing Fn+F2 to increase the display brightness.
Press Fn+F5 in case the internal display was disabled. (Do this three times to return to the state
you started from.)
If the notebook is cold, allow it to warm up.
If the screen is difficult to read
Try setting the display resolution to its default setting of 1024×768: click Start, Control Panel,
Appearance and Themes, Display, Settings.
If part of the Windows desktop is not vi sible and you have to scroll down to see the taskbar, or does not fill the entire display and has a black border
The display resolution may be set incorrectly. Adjust as needed.
If an external display does not work
Check the connections.
Press Fn+F5 in case the external monitor was disabled. (Do this three times to return to the state
you started from.)
Test the display with the e-DiagTools diagnostics see Using the e-Diagtools Diagnostic Tests
on page 32.
zt1100/xz100 and xt1000 Series Troubleshooting and Diagnostics 17 Troubleshooting and Self-Repair Guide
If one or more display pixels look bad
TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections may be visible under varying display conditions, and can appear as bright, dim, or dark spots. This issue is common across all vendors supplying TFT displays in their products and is not specific to the HP notebook display.
HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications, including the following:
No more than 6 pixels remain on (always one color, such as white, red, green, or blue dots).
No more than 6 pixels remain off (always dark).
No more than a total of 8 pixels stuck on or off.
No other stuck pixel within 15 mm of a stuck pixel.
Refer to HP Customer Care for a more comprehensive explanation of HP display quality. We expect that over time the industry will continue to produce displays with fewer inherent cosmetic imperfections, and we will adjust our HP guidelines as these improvements are implemented.
If you have problems with display r esolution or color depth while playing a DVD or a video file in AVI or MPEG format
Set the display resolution and color depth before starting the DVD or video file player. You
cannot change these settings once the player is started.
Some combinations of color depth and resolution are not supported in DVD or AVI playback. If
needed, reduce color depth or display resolution.
If a DVD or a video file in AVI or MPEG format doesnt play with two displays
Before starting the DVD or video file player, press Fn+F5 to switch to one display. You cannot
switch displays once the player is started.
If you’re using both displays, the DVD or video image will not appear on any display set up as
secondary. Click Start, Control Panel, Appearance and Themes, Display. Click Advanced on
the Settings tab, then click the S3Display tab and change settings.
If you have display problems while usi ng a TV set as a monitor
The notebooks S-video (TV-out) port is optimized for DVD display. Performance may vary
when using the S-video port for other applications.
Before using a TV set as a monitor, switch the notebooks display resolution to 800 by 600 pixels:
1. Connect a video cable from the TV set to the notebooks S-video port (colored yellow) on the back of the notebook. (You dont need to turn the notebook off to do this.)
2. Turn on the TV.
3. Click Start, Control Panel, Appearance and Themes, Display, Settings, then click the Advanced button.
4. On the S3Display tab, select TV as the Display Device, then click OK.
5. Set the screen resolution to 800 by 600 pixels, then click OK.
18 Troubleshooting and Diagnostics zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
If you have display problems while usi ng a simple port repli cator or a CRT monitor
If you dock to a simple port replicator or attach a CRT monitor while the notebook is off, the
notebook may not properly recognize the CRT when you restart the notebook, although its LCD display will be active. If this happens, select your preferred display device either of these ways:
Press Fn+F5 repeatedly.
Click Start, Control Panel, Appearance and Themes, Display, Settings, then click the
Advanced button. On the S3Display tab, select the Display Device you want, then click OK.
Floppy Disk Drive Problems
If a floppy drive connected to the USB por t doesnt work
Make sure the drive is securely connected to the notebook.
Restart the notebook: click Start, Turn Off Computer, Restart.
Hard Disk Drive Problems
If the notebooks hard drive doesnt spin
Make sure the notebook has power. If necessary, connect the AC adapter, and make sure it is fully
plugged into a power source and into the back of the notebook.
Remove and reinsert the hard drive—see Removing the Hard Disk Drive on page 42.
If the hard disk makes a buzzing or whini ng noise
Important: Back up the drive immediately.
See whether the noise is coming from elsewhere, such as the fan or a PC Card drive.
If files are corrupted
Check the hard disk: open My Computer, select the disk you want to scan, click File, Properties,
and use the Tools tab.
Run the Norton AntiVirus program.
Test the hard disk drive with the e-DiagTools diagnosticssee Using the e-Diagtools Diagnostic
Tests on page 32.
If necessary, format the hard disk and reinstall the original factory software—see Recovering the
Factory Software Installation on page 37.
If the hard drives reported capacity is less than its actual size
The hard disk drive is preconfigured to allocate some space to diagnostic software, which is used
in support and service of your notebook. This part of the hard drive is unavailable for other uses, and so is not included in the capacity of the hard drive as reported by Windows (My Computer, Properties).
zt1100/xz100 and xt1000 Series Troubleshooting and Diagnostics 19 Troubleshooting and Self-Repair Guide
Heat Problems
Keep in mind that your notebook normally gets warm during routine operation. Charging the battery and running games and other programs that drive CPU usage toward 100% can further increase the notebooks temperature.
If the notebook gets un usually warm
Always set the notebook on a firm, flat surface, so that air can flow freely around and beneath it.
Make sure the air vents on the right side and back of the notebook are clear.
Make sure the fan is working properly. If needed, test the fans operation with the e-DiagTools
diagnostics see Using the e-Diagtools Diagnostic Tests on page 32.
Infrared Problems
If you have problem s with infrared communication
Make sure the line between the two infrared ports is not blocked, and that the ports face each
other as squarely as possible. The ports should be no more than 1 meter apart, with no obstructions between them. Sunlight, heat from nearby equipment, and other sources of infrared radiation can also interfere with infrared communications.
Make sure only one application is using the infrared port.
Keyboard and Pointing Device Problems
If the pointer is difficult to control
Adjust the pointer controls: click Start, Control Panel, Printers and Other Hardware, Mouse.
If the touch pad or scr oll pad doesnt work
Dont use the touch pad or scroll pad while the notebook is rebooting or resuming. If this happens,
try the following:
Press any key on the keyboard.
Put the notebook on standby, then resume operation.
The touch pad and scroll pad are automatically disabled when the notebook is docked in a port
replicator that has a PS/2 mouse connected.
Restart the notebook: click Start, Turn Off Computer, Restart.
Check settings: click Start, Control Pad, Printers and Other Hardware, Mouse, Scrolling.
Test the keyboard and pointing devices with the e-DiagTools diagnostics see Using the e-
Diagtools Diagnostic Tests on page 32.
If the embedded numer ic keypad doesnt work
To type numbers, make sure Num Lock is on.
Make sure the embedded Keypad Lock (Fn+F8) is onor that you press and hold the Fn key to
temporarily access the embedded keypad.
20 Troubleshooting and Diagnostics zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
If you cant type the euro symbol
Hold Alt GR when you press the marked key.
The euro symbol is not on the U.S. English keyboard. Make sure the embedded keypad is active
(Fn+F8) and Num Lock is on, then press and hold Alt while typing 0128 on the numeric keypad.
Support for the euro symbol requires software available from Microsoft. This software is installed
in the factory software, but may not be included with retail Windows.
If a special feature on a USB mouse doesnt work
Make sure you installed any drivers included with the mouse.
Restart the notebook, so that it will detect the mouse.
LAN Problems
If the built-in net work adapter doesnt conn ect to the LAN
Check all cables and connections. Try connecting at a different network station, if available.
If the green light next to the LAN port does not light, the LAN cable may not be connected to the
network or the network may be down. Try connecting a different computer to the cable.
Use the networking problems troubleshooter in Windows Help and Support.
Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the
Device Manager. If the network interface is disabled, try to enable it. If it has a conflict, try disabling another device.
Click Start, Control Panel, Network and Internet Connections, Network Connections. Make sure
you have the correct clients and protocols installed.
Make sure the LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for
100Base-TX operation. Maximum cable length is 100 meters (330 feet).
If you cant bro wse My Network Places
Click Start, Search to look for a computer.
If you cant log i n to Netware servers
If a Netware server is using IPX/SPX protocol, you may need to force your frame type to match
the servers frame type. Check with your network administrator.
If the notebook stops responding after booting
Check whether you have a TCP/IP network with no DHCP server. This can cause a long delay at
startup because DHCP is enabled. Contact your network administrator to determine the proper TCP/IP configuration.
zt1100/xz100 and xt1000 Series Troubleshooting and Diagnostics 21 Troubleshooting and Self-Repair Guide
Memory Problems
If a message says you are out of mem ory
Make sure drive C is not running low on free space.
Use the memory troubleshooter in Windows Help and Support.
If you are having memory problems while running MS-DOS programs, use the application and
software problems troubleshooter in Windows Help and Support.
Not all third-party memory cards have been tested for use with the notebook. Check the HP
Notebook web site (www.hp.com/notebooks) for a list of approved and tested memory cards.
Test the notebooks memory with the e-DiagTools diagnostics see Using the e-Diagtools
Diagnostic Tests on page 32.
If memory doesnt increase after adding RAM
Make sure the notebook is using only PC133 RAM modules.
Modem Problems
If the modem seems slow
Check for excess static or noise on the line, which reduces the overall transmission speed. If
necessary, contact your telephone company about fixing this type of problem. (When dialing internationally, line noise can be difficult to eliminate.)
If you have call-waiting, disable ityour telephone company can provide instructions.
Eliminate extra connections in the line. If possible, connect directly to the wall jack.
Try another telephone line, preferably one normally used for a fax machine or modem.
If the modem doesnt dial or no dial tone is detected
Check all cables and connections.
Connect a standard telephone to the phone line and make sure the line is working.
Make sure someone else isnt using the same phone line.
Try another telephone line, preferably one normally used for a fax machine or modem.
If youre in a foreign country, the dial tone may not be recognized by the modem. Click Start,
Control Panel, Printers and Other Hardware, Phone and Modem Options. Select your modem on the Modems tab, then click Properties, Modem, and disable the option that waits for a dial tone.
Many countries impose a blackout period after a modem repeatedly fails to connect to a service
provider. The number of failed attempts and the period you must wait before trying again differ from country to country: check with your telephone company.
For example, if you are dialing from Italy and fail to connect to your server or cancel the connection, you must wait one minute before dialing that number again. If you dial before then, you will get an error message that says “delay.” After the fourth failed connection, you must wait one hour before trying the number again. If you dial before the hour is up, you will get a message that says black list.
22 Troubleshooting and Diagnostics zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
If the modem dials incorrectly
Check the telephone number you entered, including any digits required for outside access or long
distance.
In Control Panel, open Phone and Modem Options, and check the dialing optionslook for
duplicate digits for outside access or long distance.
Make sure the number youre calling isnt busy.
If youre in a foreign country, the dial tone may not be recognized by the modem. Click Start,
Control Panel, Printers and Other Hardware, Phone and Modem Options. Select your modem on the Modems tab, then click Properties, Modem, and disable the option that waits for a dial tone.
If you have call-waiting, disable ityour telephone company can provide instructions.
If the modem dials but doesnt connect
Make sure youre using an analog telephone line. You must not use a digital line. In a hotel, ask
for a data line.
Try another telephone line, preferably one normally used for a fax machine or modem.
The modem at the other end may have a problem. Try dialing to a different modem.
If the modem will not connect at 56K speed
The host modem may not support a 56K (V.90) connection speed.
Connection speed depends on several factors, such as the condition of the telephone line. Try
connecting another time.
If the modem will not connect at any speed
Make sure youre using an analog telephone line. You must not use a digital line. In a hotel, ask
for a data line.
Make sure the telephone line goes directly from the notebooks modem phone jack to the
telephone jack on the wall.
If you have a single telephone line for voice and modem use, make sure no one else is using the
line and that the phone is not off the hook.
Try another telephone line, preferably one normally used for a fax machine or modem.
Contact your Internet Service Provider (ISP). It's possible that service may be unavailable
temporarily or that your settings are incorrect.
Restart your notebook and attempt another connection.
Download the latest modem driver from the technical support area of the HP notebook web site
(www.hp.com/notebooks).
Run the modem diagnostics:
1. Click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options.
2. Click the Modems tab, and select the modem you want to test.
3. Click Properties, Diagnostics, Query Modem.
zt1100/xz100 and xt1000 Series Troubleshooting and Diagnostics 23 Troubleshooting and Self-Repair Guide
If the modem isnt detected
Check the modem setup. In Control Panel, open Phone and Modem Options.
Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the
Device Manager. If the modem is disabled, try to enable it. If it has a conflict, try disabling another device.
If youre running fax software using fax Class 2, try using Class 1.
If the modem dials but you cant hear it
If available, make sure the mute indicator is turned off. If its on, press the mute button.
Check the speaker volume setting and mute setting.
In Control Panel, open Phone and Modem Options. Select the modem and click Properties, then
check the volume setting on the Modem tab.
If the modem connect s, but t r ansferred data is bad
In Control Panel, open Phone and Modem Options. Make sure the hardware settings match on
sending and receiving modems.
If the modem causes an ERROR message
A string of AT commands may contain an incorrect command. If you entered commands as extra
settings for the modem in Control Panel or in your communications software, check the commands.
If the modem doesnt fax
If youre using fax Class 2 in the fax software, try using Class 1.
Close any other communications programs.
If youre faxing by printing from an application, make sure youve selected the fax printer.
Try turning off power management features temporarily.
If the modem clicks repeatedly but doesnt connect
Make sure youre using an analog telephone line. You must not use a digital line. In a hotel, ask
for a data line.
Check all cables and connections.
One-Touch Button Problems
If One-Touch buttons are not working properly
Make sure the items associated with the buttons are the ones you want.
If the onscreen display does not appear when pressing a One-Touch button
Make sure the Onscreen Display is enabled.
24 Troubleshooting and Diagnostics zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
Parallel and USB Problems
If a USB mouse doesn’t work properly
Make sure you followed the manufacturer’s installation instructions completely and have installed
the mouse properly. If not, repeat the procedure.
Make sure the port connection is secure.
Put the notebook on standby, then resume.
Restart the notebook.
Check mouse settings in Control Panel.
Check the port settings in Control Panel: click Start, Control Panel, Performance and
Maintenance, System. On the Hardware tab, open the Device Manager, and double-click Universal Serial Bus Controllers.
If a USB modem d oesnt work properly
See Modem Problems on page 22.
Make sure the port connection is secure.
Use the modem troubleshooter (under Networking problems) in Windows Help and Support.
Check the modem settings in Control Panel.
Disable the internal modem:
1. Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager.
2. Double-click Modem to list the current modem devices.
3. Double-click the internal modem, then select the option to disable the modem.
Check the port settings in Control Panel: click Start, Control Panel, Performance and
Maintenance, System. On the hardware tab, open the Device Manager, then double-click Universal Serial Bus controllers.
If the parallel port is not working
Make sure the port connection is secure.
Check the port settings in Control Panel: click Start, Control Panel, Performance and
Maintenance, System. On the Hardware tab, open the Device Manager, and double-click Ports (COM & LPT).
Test the ports with the e-DiagTools diagnostics see Using the e-Diagtools Diagnostic Tests
on page 32.
If the USB port is not working
Contact the vendor of the peripheral device and check the HP Notebook web site
(www.hp.com/notebooks) for the latest versions of the USB drivers and the driver for the device.
Check the port settings in Control Panel: click Start, Control Panel, Performance and
Maintenance, System. On the Hardware tab, open the Device Manager, and double-click Universal Serial Bus controllers.
Test the USB port with the e-DiagTools diagnostics see Using the e-Diagtools Diagnostic
Tests on page 32.
zt1100/xz100 and xt1000 Series Troubleshooting and Diagnostics 25 Troubleshooting and Self-Repair Guide
PC Card (PCMCIA) Problems
If the notebook doesnt recognize a PC card
Remove and reinsert the PC card.
Put the notebook on standby, then resume.
Restart the notebook.
If the card requires an IRQ, make sure one is available. If necessary, set the IRQ to an unused
value: click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager, then view resources by type.
Check the HP Business Support web site (www.hp.com/go/bizsupport) for information about
installing certain PC cards.
Make sure your notebook supports the problem PC card: check the HP Notebook web site
(www.hp.com/notebooks) for a list of approved and tested PC cards.
Try the card in another computer to see whether the card functions properly.
Test the PC card with the e-DiagTools diagnostics see Using the e-Diagtools Diagnostic
Tests on page 32.
If an I/O card stops communicating properly
The card may have been reset if your notebook went on standby or into hibernation, or turned off.
Exit any applications, then remove and reinsert the card.
Check settings in Control Panel.
If a PC card modem is not working
Disable the internal modem:
1. Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager.
2. Double-click Modem to list the current modem devices.
3. Double-click the internal modem, then select the option to disable the modem.
Performance Problems
For best performance with Windows XP, the notebook should have at least 128 MB of SDRAM.
If the notebook paus es or runs sluggishly
This may be normal Windows behavior. Certain background operations (such as a virus-scanning
program) can affect can affect response time.
Some file browsers respond slowly while processing graphics or waiting for broken network
connections to time out.
Press Ctrl+Alt+Del to see if an application is not responding.
Restart the notebook.
26 Troubleshooting and Diagnostics zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
If the notebooks hard disk drive frequently runs (as indicated by the hard drive light on the front
of the notebook) while the notebook appears to be paused or running slowly, Windows is likely spending excess time writing to its swap file on the notebooks hard disk. Consider installing additional memory.
Check the amount of available free disk space. Delete temporary and unneeded files.
If the notebook stops respondi ng
Press Ctrl+Alt+Del to end the application that is not responding.
Reset the notebooksee Resetting the Notebook on page 11.
Power and Battery Problems
If the notebook turns off immediatel y after it turns on
Battery power is probably extremely low. Plug in the AC adapter or insert a charged battery.
If the notebook keeps beepi ng
The notebook beeps repeatedly when battery power is low (you can set this option in Power
Options in Control Panel). Save your work, turn off the notebook immediately, and insert a charged battery or plug in the AC adapter.
If the battery doesnt charge
Make sure that the AC adapter is fully plugged into the power source and the notebook, and that
the light on the adapter is on.
If youre using a power strip, unplug the AC adapter from the power strip and plug it directly into
a wall outlet.
Make sure the battery is fully installed and locked in place.
Move the notebook away from any nearby heat source. Unplug the AC adapter and allow the
battery to cool down. If the battery gets too hot, it will not charge properly.
If available, try another battery and AC adapter.
If the notebook has a sh or t operating time
Turn down the display brightness.
Check the timeout settings in Power Options in Control Panel.
If you are running an application that has an automatic save feature (such as MS Word), disable
this feature or increase the specified save time to reduce hard disk access.
PC card use and heavy modem use can affect battery operating time.
zt1100/xz100 and xt1000 Series Troubleshooting and Diagnostics 27 Troubleshooting and Self-Repair Guide
Certain applications can cause excess CPU and power usage. (Users can get Intel Power Monitor
from www.intel.com and monitor CPU load.)
When playing DVD movies on battery power, use Power Options in Control Panel to select the
Portable/Laptop power scheme.
You may need to periodically train the battery and calibrate the battery gauge. To do this, restart
the notebook, press F6 when the HP logo appears, and follow the instructions that appear onscreen. This process requires four to five hours to complete, and you cannot use the notebook during this time.
Battery life depends on notebook model and usage, as well as battery type, training, and
calibration. The following are approximate lifespans by battery type:
8-cell Li-Ion: up to 3.5 hours.
6-cell Li-Ion: up to 2.5 hours.
8-cell NiMH: up to 2 hours.
Rechargeable batteries tend to degrade over time. If the operating time has gradually become
shorter and the battery is more than a year or two old, you may need to replace the battery.
If the Time Remaining for the battery is not correct
The Time Remaining is an estimate based on the rate at which the notebook is using power at that
instant. So, if you check the Time Remaining while the notebook is using a good deal of power (such as when reading from a CD or DVD), the value will likely show less time remaining than you really have, since you will probably later switch to tasks that require less power.
If the notebook doesnt go on sta nd by as expected
If you have a connection to another computer, the notebook wont go on standby if the connection
is active.
If the notebook is performing an operation, it normally waits for the operation to finish before
going on standby.
If the notebook doesnt automati cal l y hibernate as expected
Make sure hibernation support is enabled: click Start, Control Panel, Performance and
Maintenance, Power Options, then click the Hibernate tab. Also, check the Power Schemes tab. Make sure the Hibernate timeouts for both AC power and
battery power are not set to Never.
28 Troubleshooting and Diagnostics zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
Printing Problems
Hint
You can solve most printing problems by using the printing troubleshooter in Windows Help and Support.
If a printer doesnt print
Make sure the printer is on and has paper in it.
Make sure you are using the correct printer cable or cable adapter, and that the cable is secure at
both ends.
Check for printer errors.
If the left edge of printed output is missi ng
Certain applications may not work properly with 600-dpi printers. If youre using such a printer,
try selecting a compatible printer driver for a 300-dpi printer. For example, if you were using a 600-dpi HP LaserJet printer, you might try using the HP LaserJet IIIsi driver (300 dpi).
If an infrared printer doesnt print
Make sure the printer is on and has paper in it.
Check for printer errors.
Make sure Windows is running; otherwise infrared printing is not available.
See Infrared Problems on page 20.
Startup Problems
If the notebook doesnt respond when y ou t ur n i t on
Connect the AC adapter.
Reset the notebook by using a pen or straightened paper clip to press the reset switch on the back
of the notebook. Then press the power button to turn the notebook on.
Dont use the touch pad while booting or resuming.
If the notebook still doesnt respond, remove the battery and AC adapter, and remove any PC
Card. Then reset the notebook using the reset switch on the back of the notebook, replace the battery and plug in the AC adapter, and turn on the notebook by pressing the power button.
If the notebook wont boot from battery power
Make sure the battery is properly inserted and fully charged. Check the batterys charge by
clicking the power icon in the taskbar, or using Power Options in Control Panel.
If available, try another battery.
zt1100/xz100 and xt1000 Series Troubleshooting and Diagnostics 29 Troubleshooting and Self-Repair Guide
If the notebook wont boot f r om t he f l oppy disk drive
Make sure the drive is installed correctly.
Make sure the floppy disk drive is selected as the boot devicesee Changing the Boot Device
on page 11.
If the notebook takes a long time to resume
The notebook can routinely take a minute or more to resume if it has a network card installed.
While the operating system is loading drivers and checking hardware and network connections, you will see a blinking cursor on your display. As soon as the hardware has been re-initialized, the Windows desktop will appear.
Standby and Resume Problems
If the notebook takes a long time to resume after being on standby
The notebook can take a minute or longer to resume if a network card is installed. A blinking
cursor appears on the display while the system is loading and checking hardware and network connections. As soon as the hardware is reinitialized, the Windows desktop appears.
If you have general pr oblems resuming fr om standby or hi ber nat i on
Close all applications before going on standby or into hibernation.
If the problems appeared after you installed new software (including drivers, such as printer
drivers), uninstall the software. Contact the software application or device vendor for additional support.
If a notebook with Bluetooth wont enter standby or hibernation
Disable Bluetooth. If the Bluetooth device is transmitting, the notebook may not be able to enter
standby or hibernation.
Wireless Problems
If you have problem s with wireless comm unication
Make sure the wireless indicator light is on.
See LAN Problems on page 21.
If you have trouble connecting to an ot her computer in My Network Places
Wait a few minutes, then press F5 to refresh the list of computers on the network.
Click Start, Search to locate the computer.
30 Troubleshooting and Diagnostics zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
If you cannot connect to a particular computer on the network
Make sure the computer is properly connected to the network.
Make sure your TCP/IP setup is correct for your network: click Start, Control Panel, Network and
Internet Connections, Network Connections. Contact your system administrator for the correct settings.
If the wireless link icon in the taskbar is red
Make sure you are using the correct SSID and channel settings: click the wireless link icon in the
taskbar and select Advanced Configuration. Contact your system administrator for the correct settings.
Make sure you are in range of an access point (for an infrastructure connection) or other wireless
computer (for an AdHoc connection).
If you can connect, but t he network is slow
Check whether you might be in an area served by more than one wireless LAN. If so, the LANs
could be interfering with each other.
Move closer to the access point (for an infrastructure connection) or other wireless computer (for
an AdHoc connection). You could be too far away for high-speed communication.
Stop using any USB device that may be transferring large amounts of data, or adjust application
settings to reduce the transfer rate.
If a notebook with Bluetooth wont enter standby or hibernation
Disable Bluetooth. If the Bluetooth device is transmitting, the notebook may not be able to enter
standby or hibernation.
zt1100/xz100 and xt1000 Series Troubleshooting and Diagnostics 31 Troubleshooting and Self-Repair Guide
Using the e-Diagtools Diagnostic Tests
The e-Diagtools hardware diagnostic program included with your notebook provides two levels of testing: automated testing using its basic hardware test, and advanced testing using individual hardware tests.
The tests are designed to run after the system reboots. This ensures that the notebook will be in a predictable state, so the diagnostic program can properly test the hardware components. The tests are non-destructive and are intended to preserve the state of the notebook. The notebook reboots when you exit the program so drivers can be loaded.
1. Restart the notebook: click Start, Turn Off Computer, Restart.
2. When the HP logo appears, press F10 to start the diagnostic test.
3. When the menu appears, press Enter to run e-Diagtools. The first time you run the program, you are prompted to select the language for the program.
4. Follow the prompts to run e-Diagtools.
5. When the Configuration Description appears, verify the list of detected hardware.
6. Run the basic test. Press F2 to start the basic hardware test. The results appear when the test is complete.
7. If you intend to exit without running the advanced tests, press F4 and then F7 to view the Support Ticket. Press Esc and then F3 to exit.
8. Optional: Run the advanced tests. Press F2 to open the advanced test screen.
9. Select and run the appropriate tests. Tests are listed only for detected hardware. Press the following keys to run tests:
Enter Runs the highlighted test. F5 or Space Marks or unmarks the highlighted test. F6 Marks or unmarks all tests in the current menu. F7 Marks or unmarks all tests in all menus. F10 Runs all marked tests.
10. Save the Support Ticket. Press T to update and display a Support Ticket containing system and
test information. Press Esc to exit.
11. When you are finished running tests, press Esc to exit the advanced tests.
12. Optional: To save the Support Ticket to a floppy disk, press F7, then Alt+C.
13. Exit. Press F3 and then any key to exit and reboot.
14. Optional: open the Support Ticket. In Windows, click Start, All Programs, HP e-DiagTools,
e-DiagTools for Windows.
15. Click View to display the Support Ticket.
32 Troubleshooting and Diagnostics zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
16. To add information about your problem, click Comments and type the information, then click OK. To save or print the Support Ticket, click Save As or Print. To e-mail the Support Ticket to your support agent, click e-Mail. The first time you make an e-
mail connection from this program, click Change Settings in the Connect window and enter the settings recommended by your support agent.
e-DiagTools for Windows can also update the version of e-Diagtools on your notebooks hard disk. In e-DiagTools for Windows, use the e-Diagtools menu.
If you have trouble running e-Diagtools from the hard disk, you can also run it from the Recovery CDs. Boot from disk 1 and select the diagnostics option.
Using the BIOS Configuration Utility
The BIOS (Basic Input and Output System) configuration utility enables you to change the notebook’s system configuration, and to tailor the operation of your notebook to your individual work needs.
1. Restart the notebook: click Start, Turn Off Computer, Restart.
2. When the HP logo appears, press F2 to enter the BIOS configuration utility.
3. The pointing devices are not active in the BIOS configuration utility, so you will need to use the keyboard to navigate:
Press the left and right arrow keys to move among menus.
Press the up and down arrow keys to move among parameters in a menu.
Press Enter to open the dialog for the current parameter, or to select the parameter.
Press Tab or the left and right arrow keys to move among selections in a dialog.
Press the up and down arrow keys to move through values for the setting.
Press Enter to close the dialog and accept the settings.
4. After you select the options you want, use the Exit menu to exit the BIOS configuration utility.
The following tables describe the settings for the notebooks initial BIOS release. If your notebook’s BIOS version is different, some settings may differ from those shown, or may be absent.
Startup Menu Setting Description Default
Date and Time Sets the date using mm/dd/yyyy format and the time using 24-
hour format. Value set takes effect immediately.
Boot Device Shows the order of boot devices, with “+” indicating a device
category. Move the entries to change the order. If the notebook has more than one device in a category, you can select the one scanned. Internal LAN appears in the list only if a built-in LAN is presentit provides diskless boot from a network server.
CPU Serial Number For a processor with a serial number, makes the processor
serial number available to software.
1. Hard Disk
2. CD-ROM/ DVD
3. Diskette A
4. Internal LAN
Enabled
zt1100/xz100 and xt1000 Series Troubleshooting and Diagnostics 33 Troubleshooting and Self-Repair Guide
Components Menu
Setting Description Default
Keyboard Numlock Sets whether keyboard Num Lock is enabled at startup. Enabled LCD Display on/off
(selected models) LCD Display Date/Time
(selected models)
Security Menu
Setting Description Default
Set Admin Password Press Enter to set, change, or clear the administrator
Set User Password Press Enter to set, change, or clear the user password. The
Exit Menu
Setting Description
Save and Reboot Saves changes, then exits and reboots. Exit (No Save) Discards any changes made since last save, then exits and
Default Settings Restores default settings, and remains in the BIOS
Restore Settings Discards any Setup changes made since last save, and
Enables the LCD status panel. Enabled
Sets the format for displaying the date and time on the LCD status panel.
password, which protects BIOS settings. The password can have no more than 8 characters (0-9, A-Z), and cannot include special or accented characters. Also sets whether the password is required when the notebook boots, or to enter the BIOS configuration utility.
password can have no more than 8 characters (0-9, A-Z), and cannot include special or accented characters. (The administrator password must be set first.) Also sets whether the password is required when the notebook boots, or to enter the BIOS configuration utility.
reboots. Does not affect password, date, or time changes.
configuration utility. Does not affect password, date, or time changes.
remains in Setup. Does not affect password, date, or time changes.
mm/dd/yy hh:mm AM/PM
Enter
Enter
34 Troubleshooting and Diagnostics zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
Reinstalling and Updating Software
You can use the Recovery CDs to recover the original factory software for your notebook. The Recovery CDs also provide Windows drivers specific to your notebook to configure a custom
system. You can find drivers in these locations:
On your notebooks hard drive under C:\hp\drivers.
On the Recovery CDs under \hp\drivers.
On the HP Business Support web site (www.hp.com/go/bizsupport). This web site contains the
latest updates of software drivers for different operating systems.
Recovering the Factory Software Installation
You can use the Recovery CDs to reinstall the original factory software on your notebooks hard disk. You can also use the same process to create a larger Utility partition on your hard disk, or to create a Utility partition on a new hard disk. The hidden Utility partition contains the e-Diagtools diagnostic tests and stores hibernation data for operating systems that dont provide hibernation.
CAUTION
This procedure formats the notebooks hard disk drive and erases all data on the disk. After the hard disk is formatted, youll need to reinstall your applications.
Do not interrupt the following process or unplug the AC adapter until the process is complete.
1. Important: if possible, back up all data from the notebooks hard disk. The following steps delete all data from the disk.
2. Connect the AC adapter to the notebook.
3. Insert the Recovery CD (disk 1) into the notebooks CD/DVD drive. If the notebook is turned off, use a pin or straightened paper clip to press the release switch on the drive door to open it.
4. Turn on or restart the notebook. If the notebook is running, click Start, Turn Off Computer, Restart.
5. When the HP logo appears, press Esc to display the Boot menu.
6. Use the arrow keys to select the CD-ROM/DVD drive as the boot device, and press Enter.
7. When the Rec overy C D dialog box appears, follow the displayed instructions. If prompted, accept the recommended partition size. If you install the factory software, the recovery process can take up to 15 minutes.
If you want to create the Utility partition without installing the factory software, click Advanced and select not to install the operating system.
If your hard disk is partitioned into several drives, you can install the factory software on drive C without affecting other drives. Click Advanced and select to restore only the C partition.
8. Important: when prompted to reboot the notebook, press Ctrl+Alt+Del and follow any instructions that appear.
zt1100/xz100 and xt1000 Series Reinstalling and Updating Software 35 Troubleshooting and Self-Repair Guide
Updating the Notebook BIOS
Hewlett-Packard may provide updates to the notebooks BIOS to enhance the capabilities of your system. Check the HP Business Support web site (www.hp.com/go/bizsupport). Installation utilities and instructions will be provided with the updates.
Updating the Windows Drivers
From time to time, HP releases updated versions of the drivers for your notebook. These updates are intended to fix any problems that could be encountered in the drivers, and to keep your notebook running smoothly. In addition, HP normally provides drivers for other versions of Microsoft Windows, in case you decide to install a different version of Windows.
Download the latest drivers for your notebook from the HP Business Support web site
(www.hp.com/go/bizsupport). Follow the instructions included with the drivers.
36 Reinstalling and Updating Software zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
Removing and Replacing Parts
This chapter shows how to remove and replace the notebooks user-replaceable components.
Caution
Always provide proper grounding when performing repairs. Without proper grounding, an electrostatic discharge can damage the notebook and its components.
Notes
To reassemble a component, perform the removal procedure in reverse order. Any special notes required for reassembly are included at the end of each section.
Symbols like this are used throughout this chapter to show approximate full-size screw outlines. Use these to verify the sizes of screws before you install them. Installing a wrong-size screw can damage the notebook. (The symbol shown represents an M2.5×5mm T-head screw.)
zt1100/xz100 and xt1000 Series Removing and Replacing Parts 37 Troubleshooting and Self-Repair Guide
Removing the Battery
Table 1. Battery Replacement Part Numbers
Description Part Number Exchange Part Number
Battery, LiIon 8-cell F3172-60901
Required Equipment
None.
Removal Proced ur e
Slide the batterys release latch in the direction of the arrow on the latch, then lift the battery out
of its compartment.
Figure 8. Removi ng t he Battery
Reassembly Notes
Insert the front end of the battery into the battery compartment, then press the back end in until
the battery clicks into place.
38 Removing and Replacing Parts zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
Removing the Optical Drive Module
Table 2. Optical Drive Module Replacement Part Nu mbers
Description Part Number Exchange Part Number
Drive, DVD module F3377-60962 Drive, DVD/CD-RW Combo module F3377-60963
Required Equipment
None.
Removal Proced ur e
Slide the module release latch in the direction shown by the arrow on the latch, and remove the
module.
Figure 9. Releasing the Plug-in Mod ul e
zt1100/xz100 and xt1000 Series Removing and Replacing Parts 39 Troubleshooting and Self-Repair Guide
Removing the Hard Disk Drive
Table 3. Hard Disk Drive Replacement Part Numbers
Description Part Number Exchange Part Number
Drive, hard disk (20 GB, 9.5mm, Hitachi ATA100) 0950-4193 F3257-69105 Drive, hard disk (20,GB, 9.5mm, IBM [diablo]
ATA100)
Drive, hard disk (30 GB, 9.5mm, IBM [diablo]
ATA100) Drive, hard disk (30 GB, 9.5mm, Hitachi ATA100) 0950-4168 F3257-69106 Drive, hard disk (40 GB, 9.5mm, Hitachi ATA100)
(zt1100/xz100 series only) Drive, hard disk (40 GB, 9.5mm, Toshiba ATA100)
(zt1100/xz100 series only) Tray, hard disk drive F3377-60966
Required Equipment
#0 Phillips screwdriver.
Removal Proced ur e
1. Unplug the AC adapter, if present, and remove the battery.
0950-4163 F1660-69114
0950-4162 F2072-69115
0950-4313 F3378-69101
0950-4288 F3378-69102
2. On the bottom of the unit, remove both hard drive retaining screws.
Screws, M2.5×4mm
Figure 10. Removing the Hard Disk Driv e
3. Carefully pull the hard drive out of the notebook.
4. Remove all four screws from the hard drive tray and drive case, then lift the drive out of the tray.
40 Removing and Replacing Parts zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
Screws, M2.5x4mm (2)
Screws, M2.5x4mm (2)
Figure 11. Removing the Hard Disk Tray
Reassembly Notes
Insert the connector end of the drive through the opening in the tray, then lower the drive into
place.
Carefully slide the hard drive assembly into its compartment. Press firmly to make sure the
connector seats properly.
Important
If you are installing a new hard disk drive, install the factory software and operating system on the drive before loading any additional software—see “Recover ing the Fact or y Soft war e Insta llati on on page 37.
zt1100/xz100 and xt1000 Series Removing and Replacing Parts 41 Troubleshooting and Self-Repair Guide
Removing the Mini-PCI Card
Certain notebook models include a mini-PCI card that contains either a modem or combined modem and 802.11 wireless.
Table 4. Mini-PCI Card R epl acement Part Numbers
Description Part Number Exchange Part Number
PCA, mini-PCI (modem) F3377-60950 PCA, mini-PCI (modem/802.11) F3377-60951
Caution
Provide proper grounding and handle the card only by its edges, or you could damage it through electrostatic discharge.
Required Equipment
#0 Phillips screwdriver.
Removal Proced ur e
1. Unplug the AC adapter, if present, and remove the battery.
2. On the bottom of the notebook, loosen the screw holding the mini-PCI cover (the cover retains the screw), and remove the cover.
3. Press outward to release the latches at the sides of the card, and carefully lift its free edge up.
4. Disconnect the cable(s) from the card.
5. Gently pull the card out of its connector.
42 Removing and Replacing Parts zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
Figure 12. Remov i ng t he Mini-PCI Card
Reassembly Notes
Reattach the cable(s) to the card, and tuck them into the compartment.
Gently press the card into the connector at an angle of about 30°, until it is fully inserted. Then
press down on both sides of the card until the latches snap closed.
zt1100/xz100 and xt1000 Series Removing and Replacing Parts 43 Troubleshooting and Self-Repair Guide
Removing the Keyboard Cover
Table 5. Keyboard Cover Replacement P art Numbers
Description Part Number Exchange Part Number
Cover, keyboard, 15-in (with LED lens)
(zt1100/xz100 series only)
Cover, keyboard, 15-in (with LED lens)
(xt1000 series only)
Cover, keyboard (with LED lens)
(zt1100/xz100 series only)
Cover, keyboard (without LED lens) F3377-60925
F3379-60911
F3433-60911
F3377-60924
Required Equipment
#0 Phillips screwdriver.
Small flat-blade screwdriver.
Removal Proced ur e
1. Unplug the AC adapter, if present, and remove the battery.
2. Close the notebooks display, and remove both screws from the backs of the hinge covers.
Screws, M2.5x4mm (2)
Figure 13. Remov i ng t he Keyboard Cover Retaining S c r ews
3. Open the display so that it lays flat.
4. Use the flat-blade screwdriver to carefully pry up the right end of the keyboard cover just above the Page Up key, then lift the end until the cover unsnaps.
Caution
When removing the keyboard cover, be careful not to pull on the cable that connects the keyboard cover to the notebook.
5. Carefully lift the cover to unsnap the latches above the center One-Touch button and the F1 key, then lift the cover about an inch off of the notebook.
44 Removing and Replacing Parts zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
6. Disconnect the keyboard cover switch cable from the motherboard, and remove the cover from the notebook.
Figure 14. Removing the Keyboar d Cover
Reassembly Notes
Make sure the keyboard cover switch cable is securely connected to the motherboard.
Bend the center of the keyboard cover upward slightly, and insert the tabs on the ends of the cover
into the slots in the notebooks case. Fit the hinge covers over the hinges, and gently press the cover into place.
zt1100/xz100 and xt1000 Series Removing and Replacing Parts 45 Troubleshooting and Self-Repair Guide
Removing the Keyboard
Table 6. Keyboard Replacement Part Numbers
Description Part Number Exchange Part Number
Keyboard, US English (zt1100/xz100 series only) F3428-60901 Keyboard, French (zt1100/xz100 series only) F3428-60903 Keyboard, UK English (zt1100/xz100 series only) F3428-60902 Keyboard, Italian (xt1000 series only) F3428-60904 Keyboard, German (xt1000 series only) F3428-60911 Keyboard, Spanish (xt1000 series only) F3428-60905 Keyboard, Swiss (xt1000 series only) F3428-60908
Required Equipment
#0 Phillips screwdriver.
Small flat-head screwdriver.
Removal Proced ur e
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove the keyboard cover (page 44).
3. Loosen the three retaining screws along the top of the keyboard (the keyboard retains the screws).
Figure 15. Looseni ng the Keyboard Ret a ining Screws
Caution
When opening the keyboard, be careful not to pull on the ribbon cable that connects the keyboard to the notebook.
4. Raise the top of the keyboard, then lift the keyboard up and out of the notebook.
46 Removing and Replacing Parts zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
5. Lay the keyboard face down on the top case, forward of its normal position, and disconnect the ribbon cable from the motherboard.
Warning
Do not touch the metal surfaces inside the notebook until they have cooled off. They could be very hot if the notebook was running recently.
Figure 16. Disconnecting the Keyboard
Reassembly Notes
Lay the keyboard face down on the top case, forward of its normal position, and reconnect the
ribbon cable.
Slip the metal tabs on the bottom of the keyboard into their slots in the top case, then lower the
keyboard into place.
zt1100/xz100 and xt1000 Series Removing and Replacing Parts 47 Troubleshooting and Self-Repair Guide
Removing an SDRAM Module
The notebook has no SDRAM built into its motherboard, but has two slots for PC133 SDRAM modules: a system SDRAM slot beneath the keyboard (containing an SDRAM module installed at the factory), and an expansion slot on the bottom of the unit.
Table 7. SDRAM Modul e Replacement Part Numbers
Description Part Number Exchange Part Number
Module, SDRAM, 128 MB, PC133 SODIMM 1818-8504 Module, SDRAM, 256 MB, PC133 SODIMM 1818-8635 Module, SDRAM, 512 MB, PC133 SODIMM 1818-8604 F2298-69001
Caution
Provide proper grounding and handle the SDRAM module only by its edges, or you could damage the module through electrostatic discharge.
Required Equipment
#0 Phillips screwdriver.
Removing an Expansion SDRAM Module
Removal Proced ur e
1. Unplug the AC adapter, if present, and remove the battery.
2. On the bottom of the notebook, loosen the screw holding the SDRAM cover (the cover retains the screws), and remove the cover.
3. Press outward to release the latches at the sides of the SDRAM module (so that the free edge of the module pops up), then pull the module out of the connector.
Figure 17. Remov i ng an Expansion SDRAM Module
48 Removing and Replacing Parts zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
Reassembly Notes
Carefully press the SDRAM module into the connector at an angle of about 30°, until it is fully
inserted. Then press down on both sides of the module until the latches snap closed.
Figure 18. Installi ng an Expansion SDRAM Module
Removing the System SDRAM Module
Removal Proced ur e
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove the keyboard cover (page 44).
3. Open the keyboard (page 48, steps 1 though 5). You dont need to disconnect the keyboard cable.
4. Press outward to release the latches at the sides of the SDRAM module (so that the free edge of the module pops up), then pull the module out of the connector.
Figure 19. Removing the System SDRAM Module
Reassembly Notes
Carefully press the SDRAM module into the connector at an angle of about 30°, until it is fully
inserted. Then press down on both sides of the module until the latches snap closed.
zt1100/xz100 and xt1000 Series Removing and Replacing Parts 49 Troubleshooting and Self-Repair Guide
Removing the Speakers
Table 8. Speaker Replacement Part Numbers
Description Part Number Exchange Part Number
Kit, speakers (L/R) F3377-60942
Required Equipment
#0 Phillips screwdriver.
Removal Proced ur e
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove these additional assemblies:
Keyboard cover (page 44).
Keyboard (page 48).
3. Remove the retaining screw from each speaker. Disconnect the speaker wires from the motherboard, and lift the speakers out of the notebook.
Figure 20. Removing the Speakers
Reassembly Notes
Make sure the tabs on the left side (for the left speaker) or the right rear (for the right speaker) of
the speaker fit between the corresponding tabs in the bottom case.
Make sure the speaker wires fit through their notches in the bottom case, close to the speaker.
50 Removing and Replacing Parts zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
Removing the Fan
Table 9. Fan Replacement Part Numbers
Description Part Number Exchange Part Number
Fan, heatsink F3377-60946
Required Equipment
#0 Phillips screwdriver.
Removal Proced ur e
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove these additional assemblies:
Keyboard cover (page 44).
Keyboard (page 48).
Right speaker (page 52).
3. Disconnect the fan wires from the motherboard.
4. Remove both retaining screws from the fan.
5. Lift the fan out of the notebook.
Caution
Do not spin the fan blades with your finger, or you could damage the fans bearings.
zt1100/xz100 and xt1000 Series Removing and Replacing Parts 51 Troubleshooting and Self-Repair Guide
Figure 21. Removing the Fan
Reassembly Notes
Make sure the fan wires are not pinned under the fan, and is securely plugged into its socket.
If present, make sure the wireless cables are not trapped under or behind the fan.
52 Removing and Replacing Parts zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
Replacing Small Parts and Accessories
The following small parts are user-replaceable.
Table 10. Replacing Small Parts
Part Part Numbers Replacement Procedure Cover, mini-PCI
Cover, expansion SDRAM
Covers, screw (on display bezel)
Feet, rubber
Table 11. Pavilion zt110 0/ xz100 and Omnibook xt 1000 Series Accessories
Accessory Description New Accessories
F3172A Standard LiIon Battery F3491A CD-RW Upgrade Module F3492A DVD Upgrade Module F3493A CD-RW/DVD Combo Drive F3494A Simple Port Replicator
Tested Cross-Platform Accessories
D9510B USB Floppy Disk Drive Module F1455A Auto Air Adapter (75 W) F1606A Omnibook Ballistic Nylon Case F1607A Omnibook Leather Case F1608A Omnibook Executive Case F1626B 3COM 10/100 Enet PC Card F1645A Kensington Lock F1747A Defcon Alarm F1771A Universal Carrying Case F1778A Promotional Carrying Case (NAM & AP) F1778B Standard Carrying Case (Europe Only) F1781A Ultra Slim Line Adapter (60 W) F1782A 3COM Type II Combo Card F2020A Executive Leather Case (Europe only) F2135B Wireless Comm Access Point F2135C Wireless Comm Access Point F2136B Wireless PC Card (128 bits) F2196A 3Com Bluetooth PC Card F2297A Car Adapter, 24 V (EU only) F2298A 512 MB PC133 SDRAM F3495A 128 MB PC133 SDRAM F3496A 256 MB PC133 SDRAM P1980A USB Wireless LAN 802.11b P1981A USB Wireless LAN Access Point
Included in door kit F3377-60933
Included in door kit F3377-60933
Included in feet/cover kit F3377-60967
Included in feet/cover kit F3377-60967
On the bottom of the notebook, loosen the screw in the mini-PCI cover (the cover retains the screw) and remove the cover.
On the bottom of the notebook, loosen the screw in the SDRAM module cover (the cover retains the screw) and remove the cover.
Insert a small flat-blade screwdriver under the cover and pry it loose. To replace, firmly press the adhesive side of the cover into the recess.
Insert a small flat-blade screwdriver under the foot and pry it loose. To replace, firmly press the adhesive side of the foot into the recess.
zt1100/xz100 and xt1000 Series Removing and Replacing Parts 53 Troubleshooting and Self-Repair Guide
Reference Information
This section includes information on HPs password removal policy, and on notebook display quality.
Password Removal Policy
If the user forgets the system password, the user calls HP Customer Care to determine the proper password removal procedure. The user must provide proof of ownership, and the notebook must be operated during the procedure.
The password removal procedure is protected as HP Company Private information. There are a restricted number of locations that can perform password removal. The procedure may not be disclosed or distributed outside those locations.
Password removal is strictly controlled. Hewlett-Packard and authorized support providers must ensure with written evidence that the notebook being “cleansed” is actually in the possession of the notebooks actual and current owner. This requires a sales receipt showing the notebook serial number and owners name, or a written statement from the owner attesting that he or she is the owner of the notebook. The statement can be a fax copy of the document. The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will not remove the password of a notebook for any non-owner, even if it is requested by law enforcement agencies. If you receive such a request, you should notify management and HP Corporate Legal immediately. (These requests may require a court order prior to our participation.)
Further, the entity removing the password must log the name, serial number, and date of the removal, and file the written backup with the log. The log and backup are subject to standard record retention process and review.
The final issue relating to removal of passwords is that HP cannot provide information to users that would assist them in improperly removing a password and opening a notebook.
Hewlett-Packard Display Quality Statement
TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce large displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections may be visible to the customer under varying display conditions, and can appear as bright, dim, or dark spots. This issue is common across all
vendors supplying TFT displays in their products and is not specific to the HP notebook display.
HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a
small number of cosmetic imperfections and still conform to HPs cosmetic quality specifications.
zt1100/xz100 and xt1000 Series Reference Information 55 Troubleshooting and Self-Repair Guide
Here are some guidelines for determining what action to take on customers complaints of cosmetic imperfections in their TFT displays:
1. View the notebook under the customers normal operating conditions. This means that if the customer uses the notebook predominately in DOS, in Windows, or in some
other application or combination of applications, you should make the determination under those same applications. Self test is not a normal operating condition and is not a sufficient tool for interpreting display quality.
2. Use the table below to determine whether the display should be considered for replacement. These are the only conditions in this guideline that may call for a replacement due to a defect in material or workmanship based on the HP Limited Warranty Statement.
3. If a display is considered for replacement, make sure the customer understands that cosmetic variations may also exist on the replacement display, and may require the customer to use a work­around to obscure the cosmetic imperfection.
4. Displays with cosmetic imperfections that do not conform to the above conditions and tests will not normally be considered for display replacement. The HP-responsible person working with the customer should identify work-arounds that are reasonable and appropriate for that customer. Customers who require a more perfect display solution should consider switching to a notebook with a DSTN display.
We expect that over time the industry will continue to produce displays with fewer inherent cosmetic imperfections, and we will adjust our HP guidelines as these improvements are implemented.
Type of Imperfection Imperfections Not Allowed Electrical Imperfections:
(a)
(a)
Bright dots Dark dots
7 or more single bright dots.
7 or more single dark dots.
9 or more total (bright and dark combined) defective dots.
Any occurrence of multiple defective dots within 15 mm.
Mechanical Imperfections: Discoloration Polarizer bubbles, dents Definitions of imperfections:
a
A bright or dark dot is a subpixel (red, green, or blue dot) that is stuck on or off.
b
A polarizer dent or bubble is a light spot with a darker border that appears on a lighted display and does
not change size. In contrast, a polarizer scratch is a light line that is visible on a darker background and does not change size.
(b)
Any polarizer bubble, discoloration, or dent that is visible from at least
36 cm (14 in).
56 Reference Information zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
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