HP Omnibook XE3 Intel Service Manual

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HP Omnibook XE3

(Intel CPU Version: Technology Code GF )

Service Manual

Notice

In a continuing effort to improve the quality of our products, technical and environmental information in this document is subject to change without notice.

This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard Co. shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the examples herein.

Consumer transactions in Australia and the United Kingdom: The above disclaimers and limitations shall not apply to Consumer transactions in Australia and the United Kingdom and shall not affect the statutory rights of Consumers.

© Copyright Hewlett-Packard Company 2000–2001. All rights reserved. Reproduction, adaptation, or translation of this manual is prohibited without prior written permission of Hewlett-Packard Company, except as allowed under the copyright laws.

The programs that control this product are copyrighted and all rights are reserved. Reproduction, adaptation, or translation of those programs without prior written permission of Hewlett-Packard Co. is also prohibited.

Portions of the programs that control this product may also be copyrighted by Microsoft Corporation, Phoenix Technologies, Ltd., ESS, S3 Incorporated, Accton, Trident Microsystems Incorporated, Acer Laboratories Incorporated, and Adobe Systems Incorporated. See the individual programs for additional copyright notices.

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

Microsoft®, MS-DOS®, and Windows® are U.S. registered trademarks of Microsoft Corporation. Pentium® and the Intel Inside logo are U.S. registered trademarks and MMX, Celeron™, and SpeedStep™ are U.S. trademarks of Intel Corporation. TrackPoint™ is a U.S. trademark of International Business Machines. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.

All certifications may not be completed at product introduction. Check with your HP reseller for certification status.

This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final delivery to the buyer.

Hewlett-Packard Company Mobile Computing Division 19310 Pruneridge Ave. Cupertino, CA 95014, U.S.A.

Edition History

Edition 1......................... August 2000

Edition 2.................... November 2001

ii HP Omnibook XE3 (Technology Code GF)

Contents

Product Information......................................................................................................1-1

Technology Codes.........................................................................................................................1-3

Features .........................................................................................................................................1-4

Operation.......................................................................................................................................1-7

Turning the Notebook On and Off.........................................................................................1-7

Checking the Notebook’s Status ............................................................................................1-8

Using Fn Hot Keys...............................................................................................................1-10

Resetting the Notebook........................................................................................................1-11

Using the CD/DVD Player (selected models)......................................................................1-12

Specifications..............................................................................................................................1-13

Hardware Specifications.......................................................................................................1-13

Internal Design............................................................................................................................1-16

Removal and Replacement............................................................................................2-1

Disassembly Flowchart..................................................................................................................2-2

Removing the Battery (User-Replaceable)....................................................................................2-4

Removing an SDRAM Module (User-Replaceable).....................................................................2-5

Removing the Mini-PCI PCA (selected models) (User-Replaceable)..........................................2-6

Replacing Small Parts (User-Replaceable) ...................................................................................2-7

Removing the Keyboard Cover (HP Authorized Service Providers Only)...................................2-8

Removing the Keyboard (HP Authorized Service Providers Only)............................................2-10

Removing the Hard Disk Drive (HP Authorized Service Providers Only).................................2-12

Removing the Display Assembly (HP Authorized Service Providers Only)..............................2-16

Removing the Top Case (HP Authorized Service Providers Only) ............................................2-19

Removing the CD Player PCA (selected models) (HP Authorized Service Providers Only).....2-21

Removing the Hinge Saddle Set (HP Authorized Service Providers Only)................................2-22

Removing the Heatsink Assembly (with Fan) (HP Authorized Service Providers Only)...........2-24

Removing the CPU Module (HP Authorized Service Providers Only)......................................2-26

Removing the Floppy Disk Drive (HP Authorized Service Providers Only)..............................2-29

Removing the CD/DVD Drive (HP Authorized Service Providers Only)..................................2-31

Removing the Motherboard or Bottom Case (HP Authorized Service Providers Only).............2-32

Reinstalling the Motherboard...............................................................................................2-35

Replacing the Bottom Case..................................................................................................2-36

Removing Notebook Components (HP Authorized Service Providers Only) ............................2-38

Troubleshooting and Diagnostics..................................................................................3-1

Troubleshooting ............................................................................................................................3-2

Checking for Customer Abuse ...............................................................................................3-3

Troubleshooting the Problem.................................................................................................3-4

Verifying the Repair...............................................................................................................3-4

Suggestions for Troubleshooting............................................................................................3-5

Diagnostic Tools .........................................................................................................................3-23

e-DiagTools Diagnostic Program.........................................................................................3-23

Power-On Self-Test..............................................................................................................3-29

Sycard PCCtest 450/460 CardBus Card (Optional).............................................................3-32

Desktop and Windows Management Interfaces (DMI/WMI)..............................................3-33

BIOS Setup Utility................................................................................................................3-34

HP Omnibook XE3 (Technology Code GF) iii

Replaceable Parts...........................................................................................................4-1

Reference Information...................................................................................................5-1

Password Removal Policy.............................................................................................................5-1

Hewlett-Packard Display Quality Statement.................................................................................5-2

Figures

Figure 1-1. Top/Right View.................................................................................................................1-4

Figure 1-2. Front View.........................................................................................................................1-5

Figure 1-3. Rear/Left View..................................................................................................................1-5

Figure 1-4. Bottom View .....................................................................................................................1-6

Figure 1-5. Status Lights......................................................................................................................1-8

Figure 1-6. Resetting the Notebook...................................................................................................1-11

Figure 1-7. Multimedia Buttons.........................................................................................................1-12

Figure 1-8. Replaceable Module Diagram.........................................................................................1-16

Figure 2-1. Disassembly Flow..............................................................................................................2-2

Figure 2-2. Removing the Battery........................................................................................................2-4

Figure 2-3. Removing the SDRAM Covers.........................................................................................2-5

Figure 2-4. Removing the Mini-PCI PCA ...........................................................................................2-6

Figure 2-5. Removing the Keyboard Cover Retaining Screws............................................................2-8

Figure 2-6. Removing the Keyboard Cover.........................................................................................2-9

Figure 2-7. Loosening the Keyboard Retaining Screws.....................................................................2-10

Figure 2-8. Disconnecting the Keyboard Cable.................................................................................2-11

Figure 2-9. Removing the Hard Disk Drive.......................................................................................2-13

Figure 2-10. Removing the Hard Disk Carrier...................................................................................2-13

Figure 2-11. Removing the Display...................................................................................................2-17

Figure 2-12. Motherboard DIP Switches...........................................................................................2-18

Figure 2-13. Removing the Top Case Retaining Screws...................................................................2-19

Figure 2-14. Removing the Top Case................................................................................................2-20

Figure 2-15. Removing the CD Player PCA......................................................................................2-21

Figure 2-16. Removing the Hinge Saddle Retaining Screws.............................................................2-22

Figure 2-17. Removing the Hinge Saddle..........................................................................................2-23

Figure 2-18. Removing the Heatsink Assembly................................................................................2-25

Figure 2-19. Removing the CPU Module (Pentium).........................................................................2-27

Figure 2-20. Removing the CPU Module (Celeron)..........................................................................2-28

Figure 2-21. Removing the Floppy Disk Drive..................................................................................2-30

Figure 2-22. Removing the CD/DVD Drive......................................................................................2-31

Figure 2-23. Removing the Motherboard...........................................................................................2-34

Figure 2-24. Installing Docking Doors..............................................................................................2-36

Figure 2-25. Installing the PCMCIA Doors.......................................................................................2-37

Figure 2-26. Example of Serial Number Label..................................................................................2-37

Figure 3-1. Basic Troubleshooting Steps.............................................................................................3-2

Figure 3-2. e-DiagTools Screens — Basic and Advanced.................................................................3-23

Figure 3-3. Parallel Loopback Connector..........................................................................................3-25

Figure 4-1. Exploded View..................................................................................................................4-2

iv HP Omnibook XE3 (Technology Code GF)

Tables

Table 1-1. Omnibook XE3 Series Models...........................................................................................1-1

Table 1-2. Activating Power Modes....................................................................................................1-7

Table 1-3. Status Lights.......................................................................................................................1-9

Table 1-4. Fn Hot Keys......................................................................................................................1-10

Table 1-5. XE3 Series Hardware Specifications................................................................................1-13

Table 1-6. XE3 Series Accessories....................................................................................................1-15

Table 1-7. Functional Structure..........................................................................................................1-17

Table 2-1. Removal Cross-Reference ..................................................................................................2-1

Table 2-2. Required Equipment...........................................................................................................2-3

Table 2-3. Recommended Screw Torques...........................................................................................2-3

Table 2-4. SDRAM Module Replacement Part Numbers....................................................................2-5

Table 2-5. Mini-PCI PCA Replacement Part Numbers.......................................................................2-6

Table 2-6. Replacing Small Parts (User-Replaceable).........................................................................2-7

Table 2-7. Hard Disk Drive Replacement Part Numbers...................................................................2-12

Table 2-8. Motherboard Video DIP Switch Settings.........................................................................2-18

Table 2-9. CPU Module Replacement Part Numbers........................................................................2-26

Table 2-10. Removing Notebook Components..................................................................................2-38

Table 3-1. Scope of Diagnostic Tools..................................................................................................3-5

Table 3-2. Troubleshooting Suggestions..............................................................................................3-6

Table 3-3. e-DiagTools Error Codes..................................................................................................3-26

Table 3-4. POST Terminal-Error Beep Codes...................................................................................3-29

Table 3-5. POST Messages................................................................................................................3-30

Table 3-6. Sycard PCCtest Commands..............................................................................................3-32

Table 3-7. BIOS Setup Menus and Parameters..................................................................................3-34

Table 4-1. Replaceable Parts................................................................................................................4-3

Table 4-2. Accessory Replaceable Parts..............................................................................................4-5

Table 4-3. Part Number Reference.......................................................................................................4-6

Table 5-1. XE3 TFT LCD Guidelines (13.3/14.1/15.0-in XGA, 15.0-in SXGA+).............................5-3

HP Omnibook XE3 (Technology Code GF) v

Introduction

This manual provides reference information for servicing HP Omnibook XE3 notebook PCs. It is for use by HP-authorized service personnel while installing, servicing, and repairing these products.

The manual is designed as a self-paced guide that will train you to install, configure, and repair XE3 notebooks. The manual is self-contained, so you can follow it without having equipment available.

The following table lists other sources of information about the notebook and related products.

Source Address or Number Comments

HP Notebook Web Site http://www.hp.com/notebooks

(European mirror: http://www.europe.hp.com/notebooks)

HP Partnership Web http://partner.americas.hp.com Restricted to Authorized Resellers

HP Asia Pacific Channel Support Centre for DPSP Partners

HP/MCD Web Site http://www.mcd.hp .com HP’s internal web site f or division

America Online Keyword: HP Call (800) 827-6364 for membership

CompuServe GO HP Call (800) 524-3388 for membership

HP Support Assist CD (800) 457-1762 US and Canada. (801) 431-1587 Outside US and Canada. Microsoft Windows manual Information about Windows operating

Microsoft Web http://www.micro soft.com Information and updates for Windows

http://www.hp.com .au Restricted to DPSP Partners only.

only.

information.

within the US.

system.

operating systems.

vi HP Omnibook XE3 (Technology Code GF)

Product Information

The Omnibook XE3 series is HP’s all-in-one business notebook computer, targeted at small- to medium-sized businesses. It combines affordability, value, ease-of-use, and quality in a convenient package that integrates easily into any SMB environment. It also incorporates several new technologies and an enhanced industrial design for greater ease-of-use, quality, and reliability.

Table 1-1. Omnibook XE3 Series Models

Product CPU 1 Display Hard

F3941H 6 Pentium III 1.06 GHz 15.0-in TFT XGA 20 GB 2x128 MB Yes Combo Modem/LAN 9 Li-Ion XP F3942H 6 Pentium III 1.06 GHz 15.0-in TFT SXGA+ 30 GB 2x256 MB Yes Combo Modem/LAN 9 Li-Ion XP F4310H 6 Celeron 933 MHz 14. 1-in TFT XGA 10 GB 256 MB No DVD (8x) Modem/LAN 9 Li-Ion XP F4109AV 6 BTCO BTCO BTCO BTCO Yes BTCO Modem/LAN BTCO XP F4199AV 6 BTCO BTCO BTCO BTCO No BTCO Modem/LAN BTCO XP F4255AV 6 BTCO BTCO BTCO BTCO Yes BTCO Modem/LAN BTCO XP F4256AV 6 BTCO 15.0-in TFT SXGA+ BTCO BTCO Yes BTCO Modem/ LAN BTCO XP F4257AV 6 BTCO 15.0-in TFT SXGA+ BTCO BTCO Yes BTCO Modem/ LAN BTCO XP F3889H 6 7 Celeron 933 MHz 14.1-in TFT XGA 10 GB 2x128 MB No CD Modem NiMH XP F3963H 6 7 Celeron 866 MHz 14.1-in TFT XGA 10 GB 128 MB No CD Modem NiMH XP F3962H 6 7 Celeron 866 MHz 14.1-in TFT XGA 20 GB 2x128 MB No DVD (8x) Modem NiMH XP F3957H 6 7 Celeron 933 MHz 14.1-in TFT XGA 20 GB 128 MB Yes Combo Modem/LAN 9 Li-Ion XP F3958H 6 7 Celeron 933 MHz 14.1-in TFT XGA 20 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion XP F3959H 6 7 Pentium III 933 MHz 14.1-in TFT XGA 20 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion XP F3964H 6 7 Celeron 933 MHz 15.0-in TFT XGA 20 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion XP F3960H 6 7 Pentium III 1.06 GHz 15.0-in TFT SXGA+ 30 GB 256 M B Yes Combo Modem/LAN 9 Li-Ion XP F4302HG 6 8 Celeron 933 MHz 14.1-in TFT XGA 10 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion XP F4303HG 6 8 Pentium III 1.06 GHz 15.0-in TFT XGA 30 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion XP F4304H Celeron 933 MHz 14. 1-in TFT XGA 10 GB 128 MB No CD Modem/LAN NiMH XP F4305H Pentium III 1.06 GHz 14.1-in TFT XGA 20 GB 128 MB Yes CD-RW Modem/LAN 9 Li-Ion XP F4306H Pentium III 1.13 GHz 15.0-in TFT SXGA+ 30 GB 256 M B Yes Combo Modem/LAN 9 Li-Ion XP F3943H/HG Celeron 866 MHz 14.1-in TFT XGA 10 GB 64 MB No CD Modem/LAN NiMH 98/2K/XP F3944H/HG Celeron 933 MHz 14.1-in TFT XGA 10 GB 128 MB No CD Modem/LAN NiMH 98/2K/XP F3946H Celeron 933 MHz 14. 1-in TFT XGA 10 GB 128 MB Yes CD Modem/LAN 9 Li-Ion 98/2K/XP F3947HT/

JT/HG/JG F3948H Pentium 866 MHz 14.1-in TFT XGA 10 GB 128 MB Yes CD Modem/LAN 9 Li-Ion 98/2K/XP F3949H Pentium 866 MHz 14.1-in TFT XGA 20 GB 128 MB Yes DVD (8x) M odem / LAN 9 Li-Ion 98/2K/XP F3950H/HT/

JT/HG/JG F3951H Pentium 933 MHz 14.1-in TFT XGA 20 GB 128 MB Yes CDRW M odem / LAN 9 Li-Ion 98/2K/XP F3952H Pentium 933 MHz 15.-in TFT XGA 20 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3953H Pentium 933 MHz 15.0-in TFT SXGA+ 20 GB 256 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP

Celeron 933 MHz 14. 1-in TFT XGA 10 GB 128 MB No DVD (8x) Modem/LAN NiMH 98/2K/XP

Pentium 933 MHz 14.1-in TFT XGA 20 GB 128 MB Yes DVD (8x) M odem / LAN 9 Li-Ion 98/2K/XP

Drive

Standard SDRAM

Fullfeatured 2

CD/DVD 3 Mini-PCI

PCA 4

Battery OS 5

HP Omnibook XE3 (Technology Code GF) Product Information 1-1

Product CPU 1 Display Hard

Drive

F3954H/HT/

Pentium III 1.06 GHz 14.1-in TFT XGA 20 GB 256 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP

Standard SDRAM

Fullfeatured 2

CD/DVD 3 Mini-PCI

PCA 4

Battery OS 5

JT/HG/JG F3955H/HT/

Pentium III 1.06 GHz 14.1-in TFT XGA 30 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion 98/2K/XP

JT/HG/JG F3956H/HG Pentium III 1.06 GHz 15.-in TFT XGA 30 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion 98/2K/XP F3961HT/JT/

Pentium III 1.06 GHz 15.0-in TFT SXGA+ 30 GB 2x256 MB Yes Com bo Modem / LAN 9 Li-Ion 98/2K/XP

HG/JG F3967H/HG Celeron 933 MHz 14.1-in TFT XGA 10 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3968H Pentium 933 MHz 14.1-in TFT XGA 20 GB 128 MB Yes Combo Modem/LAN 9 Li-Ion 98/2K/ XP F4311H Celeron 866 MHz 14. 1-in TFT XGA 10 GB 64 MB No CD Modem/LAN NiMH 98/2K/XP F3935H Celeron 933 MHz 14. 1-in TFT XGA 10 GB 128 MB No CD Modem/LAN NiMH 98/2K/XP F3936H Celeron 933 MHz 14. 1-in TFT XGA 10 GB 128 MB Yes CD Modem/LAN 9 Li-Ion 98/2K/XP F3937H Celeron 933 MHz 14. 1-in TFT XGA 10 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3938H Pentium 866 MHz 14.1-in TFT XGA 10 GB 128 MB Yes CD Modem/LAN 9 Li-Ion 98/2K/XP F3939H Pentium 866 MHz 14.1-in TFT XGA 20 GB 128 MB Yes DVD (8x) Modem/ LAN 9 Li-Ion 98/2K/XP F3969H Pentium 933 MHz 14.1-in TFT XGA 20 GB 128 MB Yes DVD (8x) Modem/ LAN 9 Li-Ion 98/2K/XP F3970H Pentium 933 MHz 14.1-in TFT XGA 20 GB 128 MB Yes CDRW Modem/LAN 9 Li-Ion 98/2K/XP F3971H Pentium 933 MHz 14.1-in TFT XGA 20 GB 128 MB Yes Combo Modem/LAN 9 Li-Ion 98/2K/ XP F3972H Pentium 933 MHz 15.-in TFT XGA 20 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3973H Pentium 933 MHz 15.0-in TFT SXGA+ 20 GB 256 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3974H Pentium III 1.06 GHz 14.1-in TFT XGA 20 GB 256 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3975H Pentium III 1.06 GHz 15.0-in TFT XGA 30 GB 256 MB Yes Com bo Modem / LAN 9 Li-Ion 98/2K/XP F3881H Pentium III 866 MHz 15.0-in TFT XGA 20 GB 256 MB Yes DVD (8x) M odem / LAN 6 Lion XP F3965H/J Celeron 866 M Hz 14.1-in TFT XGA 20 GB 128 MB No CD LAN NiMH XP F3966H/J Pent ium 866 MHz 14.1-in TFT XGA 20 GB 128 MB No CD LAN NiMH XP

This table lists only base product configurations—c us t om c onf igurat ions are not inc luded. BTCO = Built To Customer Order. Units with 64 MB SDRAM will NOT support Windows XP.

Intel Mobile Pentium III or Intel Mobile Celeron processor.

Full-featured models include mult im edia but t ons , LCD stat us display, IR port, and docking-connector. Defeatured models inc lude none of these.

Combo optical drive = DVD + CD-RW.

All modems 56K. All LAN support Et hernet 10Bas e-T (10 Mbps ) and 100Bas e-T (100 M bps ).

OS = Windows 98 (98), Windows 2000 (2K), or Windows XP.

These SKUs do not have a serial port .

France and U.K. only.

Mexico only.

1-2 Product Information HP Omnibook XE3 (Technology Code GF)

Technology Codes

HP does not change the name of a product every time the product’s technology changes. While this helps ensure continuing market momentum for HP products, it complicates technology deployment and support processes.

To help solve this problem, HP has added a technology code to the serial number of each of its products. Since the BIOS must be matched to the notebook’s hardware, the same code is used for the BIOS and the hardware. This manual refers to technology code deferences where applicable.

The table below shows the technology codes and the changes they signify for the products. Before downloading software or drivers or performing repairs, note the technology code for the HP notebook model.

Note that the first two characters of the BIOS ID (for example, GF.M1.02) indicate the hardware technology. You can also determine the BIOS ID using the BIOS Setup Utility, or by pressing Esc during the boot process when the HP logo appears.

This manual contains service information for products having the following technology codes.

Technology code Product name Details

GF Omnibook XE3

Pavil ion N5XXXX series (X is any number 0-9)

Initial platform technology. Intel processors, Windows XP operating system,

cosmetic change (new lighter blue color on all plastics), second SDRAM memory access door, new IEEE 1394 port on selected models, no serial port.

HP Omnibook XE3 (Technology Code GF) Product Information 1-3

Features

The following illustrations show the notebook’s main external features. For an exploded view of the notebook, see page 4-2.

Figure 1-1. Top/Right View

1. One-Touch buttons.

2. Power switch.

3. Status lights (left to right: power status, battery status, caps lock, num lock, scroll lock, floppy drive access, hard drive access, CD/DVD drive access). See page 1-8.

4. Pad Lock touch pad on/off button.

5. Touch pad (pointing device).

6. Scroll up/down toggle.

7. Click buttons.

8. CD, CD-RW, DVD, or CD-RW/DVD drive.

9. Built-in microphone.

10. CD/DVD eject button.

11. Standby button (blue).

12. Modem port (selected models).

13. LAN port (selected models).

1-4 Product Information HP Omnibook XE3 (Technology Code GF)

Figure 1-2. Front View

14. Headphone jack.

15. Status panel mode select button (selected models).

16. Status panel (selected models).

17. Multimedia buttons (selected models).

18. Latch (to open computer).

Figure 1-3. Rear/Left View

19. AC adapter jack.

20. PS/2 port (external mouse or keyboard).

21. VGA port (external monitor).

22. Parallel port.

23. IEEE 1394 port (selected models).

24. Infrared port (selected models).

25. TV output port.

26. USB ports.

27. Microphone jack.

28. Kensington lock slot (security connector).

29. PC card slots (upper and lower).

30. System-off switch (for resetting notebook).

31. PC card eject buttons.

32. Floppy disk drive.

HP Omnibook XE3 (Technology Code GF) Product Information 1-5

33. Battery.

34. Battery latch.

35. Primary RAM cover.

Figure 1-4. Bottom View

36. Secondary RAM cover.

37. Port replicator connector (selected models).

38. Mini-PCI cover.

1-6 Product Information HP Omnibook XE3 (Technology Code GF)

Operation

This section gives an overview of the notebook’s operation.

Turning the Notebook On and Off

You can start and stop the notebook using its power switch or blue standby button. However, at times you may want to use certain methods to start or stop the notebook—depending on power considerations, types of active connections, and start-up time.

Table 1-2. Activating Power Modes

Power mode To enter this mode To turn on again Display-off mode

Power status LED stays green. Saves minimal power. Turns off the display and hard disk. Restarts quickly. Maintains network connections.

Standby mode Power status LED turns amber. Saves significant power. Turns off the display, hard drive, and other components. Maintains the current session in SDRAM. Restarts quickly. Restores network connections.

Hibernate mode Power status LED turns off. Saves maximum power. Saves the current session to disk, then turns off. Restores network connections.

Turn off Power status LED turns off. Saves maximum power. Turns off without saving the current session. At startup, resets everything, starts a new session, and restores network connections with mini-PCI and some PCMCIA cards.

Allow timeout. Press any key or

move a pointing device to restore the display (“Instant On”).

Press the blue standby button. –or– Click Start, Shut Down, Standby (Windows 98 or 2000). –or– Click Start, Turn Off Computer, Stand By (Windows XP).

Click Start, Shut Down, Hibernate (Windows 2000). –or– Click Start, Turn Off Computer, then press and hold Shift and click Hibernate (Windows XP).

Click Start, Shut Down, Shut down (Windows 98 or 2000). –or– Click Start, Turn Off Computer, Turn Off (Windows XP). –or– Slide the power switch and hold for five seconds (only if the Start menu procedure doesn’t work).

Press the blue standby button to return to your current session (“Instant-On”).

Press the blue standby button to recover your previous session.

Press the blue standby button to restart with a new session.

HP Omnibook XE3 (Technology Code GF) Product Information 1-7

Checking the Notebook’s Status

The notebook’s status lights—located above the keyboard—report power and battery status, keyboard status, and drive activity.

Figure 1-5. Status Lights

1. Power status.

2. Battery status.

3. Caps lock.

4. Num lock.

5. Scroll lock.

6. Floppy disk drive activity.

7. Hard disk drive activity.

8. CD/DVD drive activity.

1-8 Product Information HP Omnibook XE3 (Technology Code GF)

Table 1-3. Status Lights

Indicator Meaning

LED next to

power switch

Power status

Green: the notebook is on. Amber: the notebook is in standby mode. No light: the notebook is off or in hibernate mode.

Battery status

Green: the AC adapter is connected and the battery is fully charged. Amber: the AC adapter is connected and the battery is charging. Red. the AC adapter is connected and the battery has a fault. Off: the AC adapter is not connected, or the adapter is connected but the battery is

missing.

Caps Lock

Caps Lock is active.

Num Lock

Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.)

Scroll Lock

Scroll Lock is active.

Floppy disk drive activity

Green: the notebook is accessing the floppy disk drive.

Hard disk drive activity

Green: the notebook is accessing the hard disk drive.

CD/DVD drive activity

Green: the notebook is accessing the CD/DVD drive.

In addition, the status panel on the front of the notebook (if present) provides CD playback status and other system information. For details, see the section “Status panel” in the notebook’s Reference Guide.

HP Omnibook XE3 (Technology Code GF) Product Information 1-9

Using Fn Hot Keys

The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then release both keys.

Table 1-4. Fn Hot Keys

Hot Key Effect

Fn+F1 Decreases the display brightness. Fn+F2 Increases the display brightness. Fn+F5 Toggles among the built-in display, an external display, and simultaneous display on both. Fn+F7 Mutes the notebook’s speakers. Fn+F8 Toggles the built-in numeric keypad on and off. Does not affect an external keyboard. If Num

Lock is on, the numeric functions are active; otherwise, cursor control is active. Fn+Lock key* Toggles Scroll Lock on and off. Fn+Up arrow Increases sound volume. Fn+Down arrow Decreases sound volume.

*The Lock key is in the top row of the keyboard:

1-10 Product Information HP Omnibook XE3 (Technology Code GF)

Resetting the Notebook

Occasionally, Windows or the notebook may stop responding, so that you cannot turn the notebook off. If this happens, try the following in the order listed:

• If possible, shut down Windows: click Start, Shut Down, Shut down (Windows 98 or 2000) or

Start, Turn Off Computer, Turn Off (Windows XP).

• Press Ctrl+Alt+Del, then click Shut Down.

• Slide and hold the power switch for about five seconds, until the display shuts down.

• Insert a straightened paper clip into the system-off switch on the left side of the notebook (beneath

the PC card eject buttons).

Figure 1-6. Resetting the Notebook

After the notebook turns off, press the blue standby button to restart it.

Note

To boot from a CD or DVD, insert a bootable CD (such as a Recovery CD) into the drive, then restart. Press Esc when the HP logo appears, then select the CD-ROM/DVD drive as the temporary boot device.

HP Omnibook XE3 (Technology Code GF) Product Information 1-11

Using the CD/DVD Player (selected models)

The multimedia buttons on the front of the notebook control the CD/DVD player, and work in much the same way as do the controls of a standalone CD or DVD player. The player operates whether the notebook is on, off, or in standby or hibernate mode. (When the notebook is on, the volume control buttons also govern the volume for most other audio applications.)

If the notebook is off or in standby or hibernate mode, slide the multimedia power switch to the left to activate the player. For details about using the CD/DVD player, see the notebook’s Reference Guide.

Figure 1-7. Multimedia Buttons

1. Multimedia power (use only when notebook is turned off or in standby or hibernate mode).

2. Previous track button.

3. Play/pause button.

4. Stop button (when notebook is on). Stop/eject (when notebook is off).

5. Next track button.

6. Volume control down button.

7. Volume control up button.

1-12 Product Information HP Omnibook XE3 (Technology Code GF)

Specifications

The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook web site, www.hp.com/notebooks (in Europe: www.europe.hp.com/notebooks).

Hardware Specifications

Table 1-5. XE3 Series Hardware Specifications

Physical Attributes Size:

13.03 x 10.72 x 1.59 in (331 x 272.4 x 40.5 mm) for 13.3/14.1-in TFT LCD.

13.46 x 10.92 x 1.65 in (342 x 276.6 x 42.0 mm), excluding rubber thickness, for 15-in TFT LCD.

Weight: 7 lbs (3.2 kg) minimum.

Processor

Chip Set SDRAM

Mass Storage Hard disk drive:

Display Graphics Controller

Power

Keyboard and Pointing Devices

Audio System

933-MHz to 1.13-GHz Intel Mobile Pentium III processor with SpeedStep technology. –or– 866- to 933-MHz Intel Celeron-T processor.

Ali M1647 + M1535. 133 MHz SDRAM (PC133).

No SDRAM on board. Two 1.25-in. slots for expansion up to 1024 MB, using two 512-MB SODIMM modules (144 pin, 3.3 V). Supports 64/128/256/512-MB SODIMMs.

– 10, 20, or 30 GB, PCI Bus Master Enhanced IDE. – 9.5 mm, 2.5 in. – Supports Ultra DMA/33/66/100.

Floppy disk drive: 1.44 MB, 12.7 mm, 3-mode module. Optical drive: 24x CD, 8x DVD, 24x-8x CDRW, 4x-24x-4x DVD-CD-RW (Combo),

12.7 mm module.

13.3/14.1/15.0-in XGA (1024x768) or 15.0-in SXGA+ (1400x1050) TFT LCD. Intel 830M graphics controller.

8 to 32 MB of video memory (shared with main system memory and dynamically allocated, based on application needs).

Rechargeable lithium-ion battery (11.1 V) or NiMH battery (10.8 V). Battery life: up to 3 hrs depending on settings, usage, battery, and other factors. Charging time: 2.2 hr (system off), 3 hr (system on). Low-battery warning. Suspend/resume capability. AC adapter (DC-in) jack. Universal AC adapter: 100–240 Vac (50/60 Hz) input, 19 Vdc output, 60–65 W.

87/88/90-key spill-proof QWERTY keyboard with 101/102 key emulation. Embedded numeric keypad, 12 function (Fn) keys. Touch pad with on/off button. Left and right click buttons, center scroll button. NS 87570 keyboard controller.

CD player with built-in control buttons and status display (selected models). Two stereo speakers. Built-in microphone. Microphone and headphone jacks.

HP Omnibook XE3 (Technology Code GF) Product Information 1-13

Audio

Communications LAN:

Input/Output

Expandability Options

Environmental Limits

ESS Allegro (1988)

– Integrated AC’97 CODEC – HSP modem interface via MC’97 link – Support wake up on Ring.

Modem CODEC ESS 2828 on mini-PCI slot

Onboard LAN (Intel Pro/100).

– Transmission rate: 10 or 100 Mbps based on Auto-Negotiation. – Data standard: supports Category 3 (10Base-T/100Base-T) and Category 5

(100Base-TX) media coupler. – Power management: supports remote power-up using Wake on LAN from S3 (suspend) (WOL) technology and Deep power-down mode support.

Modem: – Data modem standard: supports V.90, V.34, V.32bis, V.32, V.22bis, V.22, V.23, and V.21; Bell 212A and 103.

– Error correction: V.42 LAPM, and MNP 2-4 error correction. – Data compression: V.42bis and MNP 5 data compression. – Fax modem standard: send/receive rates up to 14400 bps, V.17, V.29, V.27ter,

and V.21 channel 2. – Power management: supports ACPI Power Management and wake up on Ring from S3.

High-speed bidirectional parallel port: 25 pins, EPP/ECP capability. VGA port: 15 pins. IEEE 1394 port (on selected models). Infrared port (on selected models). PS/2: 6 pins, for keyboard, keypad or PS/2 mouse (Y adapter compatible). Microphone-in, headphone-out jacks. Internal microphone. Two USB ports. Composite TV-out. RJ-45 (LAN), RJ-11 (modem).

Two Type II or one Type III 16-/32-bit PCMCIA slots. 64/128/256/512-MB PC133 SODIMM: 3.3V, 144-pin, SDRAM.

Simple port replicator. Mini-PCI modem, supporting wake-up on Ring# from D3 (cold) with AC-in. Mini-PCI modem/LAN combo, supporting wake-up on Ring# & PME# from D3 (cold) with AC-in.

Operating temperature: 0 to 35 °C (32 to 95 °F). Storage temperature: –20 to 65 °C (–4 to 149 °F). Operating humidity: 10% to 90% RH (5 to 35 °C).

Operating altitude: up to 3050 m (10,000 ft). Storage altitude: up to 12,200 m (40,000 ft).

1-14 Product Information HP Omnibook XE3 (Technology Code GF)

Table 1-6. XE3 Series Accessories

Accessory Description Memory

F1457C 64-MB SDRAM PC133 SODIMM expansion module F3495A 128-MB SDRAM PC133 SODIMM expansion module F3496A 256-MB SDRAM PC133 SODIMM expansion module

Power Options

F1455A Auto/airline AC adapter (75-watt) F1781A Ultra Slimline AC adapter (60-watt) F2024A/B LiIon battery (9 cell) F2297A Car adapter (Europe only) 8120-6312

8120-6313 8120-6314 8120-6316 8120-6317 8120-8367 8120-8373 8120-8452 8120-8699 8121-0702

Adapters

F1469A PS/2 “Y” adapter

PC Cards

F1625A 56-Kbps global modem v.90 PC Card (for support only) F1626A 10/100 LAN CardBus Ethernet PC Card F1627A 56-Kbps US-only modem PC Card (for support only) P1980A USB Wireless LAN 802.11b PC Card P1981A USB Wireless LAN access point PC Card F1985A USB-NIC Ethernet adapter F2135B/C Wireless Comm access point PC Card F2136B Wireless Comm PC Card (128-bit) F2196A 3Com Bluetooth PC Card

Docks

F2025B Simple port replicator

Security Accessories

F1645A Kensington MicroSaver Notebook Security System F1747A Port Defcon 1 Notebook Security System

Other

P1534A HP amplified external speakers P1977A USB Compact Flash & IBM Microdrive reader P1978A USB web camera F2100A USB optical mouse

Replacement power cord, 250 Vac, 2.5 A (Australia/New Zealand) Replacement power cord, 125 Vac, 3 A (U.S./Canada/Taiwan/Mexico/Philippines) Replacement power cord, 250 Vac, 2.5 A (Europe/Egypt/Israel/Saudi Arabia) Replacement power cord, 125 Vac, 3 A (Japan) Replacement power cord, 250 Vac, 2.5 A (South Africa) Replacement power cord, 250 Vac, 2.5 A (Argentina) Replacement power cord, 250 Vac, 2.5 A (People’s Republic of China) Replacement power cord, 250 Vac, 2.5 A (Chile) Replacement power cord, 250 Vac, 2.5 A (UK [EPSR] Hong Kong/Singapore) Replacement power cord, 250 Vac, 2.5 A (India)

HP Omnibook XE3 (Technology Code GF) Product Information 1-15

Internal Design

The motherboard PCA is the central component of the notebook’s design, and plays a role in virtually all system functions. The CPU module and most other subsystems connect to the motherboard.

The following figure shows the connections among the notebook’s replaceable electronic modules. In addition, the table on page 1-16 lists the roles that the replaceable modules play in each of the notebook’s functional subsystems.

Display

Assembly

CPU Module Switchboard PCA

Top Case

(speakers, touch

pad, click buttons)

Heatsink

Assembly

PCMCIA

Floppy Disk

Drive

Cards

Motherboard PCA

PCMCIA

Sockets (2)

Hard Disk

Drive

CD Player

PCA

Keyboard

Battery

Mini-PCI

PCA

CD-ROM or DVD

Drive

SDRAM

Modules

Figure 1-8. Replaceable Module Diagram

1-16 Product Information HP Omnibook XE3 (Technology Code GF)

Table 1-7. Functional Structure

Function Components Used Component Roles Bootup

Processor

Memory

Power

Display

Hard disk

Floppy drive

Keyboard

Touch pad

Audio

Status

Parallel PS/2 port USB Docking port PCMCIA

CPU module Motherboard Floppy disk module Hard disk drive

CPU module Motherboard

Motherboard SDRAM module

Battery Motherboard

Switchboard PCA AC adapter

Motherboard Display assembly

Motherboard Hard disk drive

Motherboard Floppy disk module

Motherboard Keyboard

Motherboard Top case

Motherboard Switchboard PCA

Headphone PCA Top case

Motherboard Switchboard PCA CD player PCA

Motherboard I/O controller, parallel connector. Motherboard Keyboard controller, PS/2 connector. Motherboard Bus controller, USB connectors. Motherboard Docking logic, docking connector. Motherboard

PCMCIA sockets

Main processor. Primary system circuitry. First source of disk-based startup code. Second source of disk-based startup code.

Main processor, numeric data processor, L1 and L2 cache. Primary system circuitry.

Video RAM. Changeable RAM (2 slots).

Power storage. Power control circuitry, AC adapter socket, lid switch, system-off switch, power supply. Power switch, standby button. AC-to-DC converter.

Video controller, display drivers, LVDS processing, display/graphics controller, video RAM. Display output, backlight, power converter for backlight.

Hard disk controller. Hard disk mechanism.

I/O controller, floppy connector. Floppy disk mechanism.

Keyboard controller, keyboard BIOS. Key switches.

Keyboard BIOS. Touch pad sensor, click buttons, controller (PS/2 output).

Audio controller, audio decoder, speaker amplifier, external microphone jack. Microphone. Earphone amplifier. Speakers.

LED circuitry, keyboard controller. Status LEDs. CD/DVD status display.

PCMCIA controller. PCMCIA connectors.

HP Omnibook XE3 (Technology Code GF) Product Information 1-17

Removal and Replacement

This chapter tells you how to remove and replace the notebook’s removable components and assemblies. The items marked by

• Battery (page 2-4).

Carrier, hard disk drive (page 2-13). Case, bottom (page 2-32). Case, top (page 2-19). Cover, keyboard (page 2-8).

• Cover, mini-PCI (page 2-7).

• Cover, SDRAM (page 2-7).

• Covers, screw (page 2-7).

Display assembly (page 2-16). Doors, docking (page 2-36). Doors, PCMCIA (page 2-37). Drive, CD/DVD (page 2-31). Drive, floppy disk (page 2-29).

• in the following table are user-replaceable.

Table 2-1. Removal Cross-Reference

Drive, hard disk (page 2-12). Heatsink assembly (with fan) (page 2-24). Keyboard (page 2-10). Module, CPU (page 2-26).

• Module, SDRAM (page 2-5).

PCA, CD player (page 2-21). PCA, headphone (page 2-39).

• PCA, mini-PCI (page 2-6).

PCA, motherboard (page 2-32). PCA, switchboard (page 2-39). Plate, CPU support (page 2-40). Saddle, hinge set (page 2-22). Socket, PCMCIA (page 2-40).

Caution

Always provide proper grounding when performing repairs. Without proper grounding, an electrostatic discharge can damage the notebook and its components.

Notes

To reassemble a component, perform the removal procedure in reverse order. Any special notes required for reassembly are included at the end of each section.

Symbols like this throughout this chapter show approximate full-size screw outlines. You can use these to verify the sizes of screws before you install them. Installing a wrong-size screw can damage the notebook. (The symbol at the left represents an M2.5×5 mm T-head screw.)

HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-1

Disassembly Flowchart

The following diagram shows the general “path” you will use in disassembling the notebook to access any particular component.

Start

Battery, AC adapter,

SDRAM modules, mini-PCI card

Keyboard cover

Only if not removing

motherboard

or bottom case

If removing only

heatsink assembly

or CPU module

Keyboard

Hard disk drive assembly

Display assembly

Top case assembly

Hinge saddle set

• CD-ROM/DVD drive assembly

• Floppy disk drive assembly

• Headphone PCA

Heatsink assembly (with fan)

Switchboard PCA (also remove if removing motherboard or bottom case assembly)

CD player PCA

CPU module

Motherboard or

bottom case

• CPU support plate

• Docking doors

• PCMCIA doors

Figure 2-1. Disassembly Flow

2-2 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

Table 2-2. Required Equipment

• #0 Phillips screwdriver, preferably magnetized.

• Small flat-blade screwdriver.

• 5 mm hexagonal socket screwdriver.

• Electrostatic device (wristband and pad).

Table 2-3. Recommended Screw Torques

Screw Thread Size Torque (cm-kgf) Torque (in-lbf)

M2.5 (2–11 mm) 3.0 – 3.5 2.6 – 3.0

M2.5 (12–19 mm) 2.5 – 3.0 2.2 – 2.6

M3 3.0 – 3.5 2.6 – 3.0

NOTES

HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-3

Removing the Battery

(User-Replaceable)

Required Equipment

• None.

Removal Procedure

• Slide the battery’s release latch, then lift the battery out of its compartment.

Figure 2-2. Removing the Battery

Reassembly Notes

• Insert the front (rounded) end of the battery into the battery compartment, and lower the back end

in until it clicks into place.

2-4 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

Removing an SDRAM Module

(User-Replaceable)

The notebook has no SDRAM on its motherboard, but has two slots for SDRAM modules.

Table 2-4. SDRAM Module Replacement Part Numbers

Description Part Number Exchange Part Number

Module, SDRAM, 128 MB, PC133 SODIMM 1818-8504 Module, SDRAM, 256 MB, PC133 SODIMM 1818-8635

Caution

Provide proper grounding and handle the SDRAM module only by its edges, or you could damage the module through electrostatic discharge.

Required Equipment

• #0 Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. On the bottom of the notebook, loosen the screws holding the appropriate SDRAM cover (the cover retains the screws), and remove the cover.

Figure 2-3. Removing the SDRAM Covers

3. Press outward to release the latches at the sides of the SDRAM module, so the free edge of the module pops up.

4. Pull the module out of the connector.

Reassembly Notes

• Gently press the SDRAM module into the connector at an angle of about 30°, until it is fully

inserted. Then press down on both sides of the module until the latches snap closed.

HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-5

Removing the Mini-PCI PCA (selected models)

(User-Replaceable)

Certain notebook models include a mini-PCI PCA that contains either a modem or modem/LAN.

Table 2-5. Mini-PCI PCA Replacement Part Numbers

Description Part Number Exchange Part Number

PCA, mini-PCI (modem) F3377-60950

Caution

Provide proper grounding and handle the PCA only by its edges, or you could damage it through electrostatic discharge.

Required Equipment

• #0 Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Loosen the screw holding the mini-PCI cover (the cover retains the screw), and remove the cover.

3. Press outward to release the latches at the sides of the PCA, so that its free edge pops up.

4. Disconnect the cable (modem models only) or cables (modem/LAN models only) from the PCA.

5. Gently pull the PCA out of its connector.

Figure 2-4. Removing the Mini-PCI PCA

Reassembly Notes

• Reattach the cable (modem models only) or cables (modem/LAN models only) to the PCA, and

tuck them into the compartment.

• Gently press the PCA into the connector at an angle of about 30°, until it is fully inserted. Then

press down on both sides of the PCA until the latches snap closed.

• Make sure the sticky pads are intact and in place on the underside of the PCA.

2-6 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

Replacing Small Parts

(User-Replaceable)

The user can replace the following small parts.

Table 2-6. Replacing Small Parts (User-Replaceable)

Part Replacement Procedure Cover, mini-PCI

Covers, SDRAM

Covers, screw (on display bezel)

On the bottom of the notebook, loosen the screw in the mini-PCI cover (the cover retains the screw) and remove the cover.

On the bottom of the notebook, loosen the screws in the SDRAM module covers (the covers retains the screws) and remove the covers.

Insert a small flat-blade screwdriver under the cover and pry it loose. To replace, firmly press the adhesive side of the cover into the recess.

HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-7

Removing the Keyboard Cover

(HP Authorized Service Providers Only)

Required Equipment

• #0 Phillips screwdriver.

• Small flat-blade screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Close the display, and remove both screws from the backs of the hinge covers.

Screws, M2.5x4mm (2)

Figure 2-5. Removing the Keyboard Cover Retaining Screws

3. Open the notebook’s display so that it lays flat.

4. Use the flat-blade screwdriver to carefully pry up the inside edges of the hinge covers until the cover pops loose, then lift the cover off.

2-8 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

Figure 2-6. Removing the Keyboard Cover

Reassembly Notes

• Tuck the display cables into the notch just to the right of the left display hinge.

• Hold the cover by the hinge covers, bow the center upwards slightly, and snap it into place. Note

that the cover is held in place partly by tabs at the left and center of its bottom edge, and at its upper left and right corners. Make sure these tabs snap back into place when reinstalling the cover.

HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-9

Removing the Keyboard

(HP Authorized Service Providers Only)

Required Equipment

• #0 Phillips screwdriver.

• Small flat-head screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove the keyboard cover (page 2-8).

3. Loosen the four retaining screws along the top of the keyboard (the keyboard retains the screws).

Figure 2-7. Loosening the Keyboard Retaining Screws

4. Raise the top of the keyboard, then lift the keyboard up and out of the notebook. Be careful not to pull on the ribbon cable connecting the keyboard to the notebook.

Caution

Be careful not to touch the heatsink until it has cooled. It could be hot if the notebook was running recently.

2-10 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

5. Lay the keyboard face down on the top case, forward of its normal position, and disconnect the ribbon cable from the motherboard.

Keyboard ribbon cable

Figure 2-8. Disconnecting the Keyboard Ca ble

Reassembly Notes

• Lay the keyboard face down on the top case forward of its normal position, then reconnect the

ribbon cable.

• Slip the metal tabs on the bottom of the keyboard into their slots in the top case, then lower the

keyboard into place.

HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-11

Removing the Hard Disk Drive

(HP Authorized Service Providers Only)

Table 2-7. Hard Disk Drive Replacement Part Numbers

Description Part Number Exchange Part Number

Drive, hard disk (10 GB, 9.5 mm, Hitachi) F1664-60902 F1664-69002 Drive, hard disk (10 GB, 9.5 mm, Hitachi) F2072-60908 F2072-69108 Drive, hard disk (10 GB, 9.5 mm,

IBM DJSA-210) Drive, hard disk (20 GB, 9.5 mm, Hitachi) F2072-60913 F2072-69113 Drive, hard disk (20 GB, 9.5 mm,

IBM [Diablo] ATA100) Drive, hard disk (30 GB, 9.5 mm,

Toshiba ATA66)

Required Equipment

• #0 Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove these additional assemblies:

F1660-60912 F1660-69112

F1660-60914 F1660-69114

F2332-60903 F2332-69003

• Keyboard cover (page 2-8).

• Keyboard (page 2-10).

Caution

Be careful not to touch the heatsink until it has cooled. It could be hot if the notebook was running recently.

3. Loosen the four screws attaching the hard drive carrier to the motherboard (the carrier retains the screws).

4. Use the strap on the hard drive to carefully pull the drive off of its connector and out of the notebook.

2-12 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

Figure 2-9. Removing the Hard Disk Drive

5. Loosen all four screws in the underside of the hard drive carrier (the carrier retains the screws), then slide the drive back and up out of the case.

Pin connector

Figure 2-10. Removing the Hard Disk Carrier

HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-13

6. Carefully remove the pin connector from the end of the drive by working alternately at each side, so that the connector slides off evenly without bending the connector pins.

Reassembly Notes

• Carefully put the pin connector back onto the pins on the end of the new hard drive. Work at each

end alternately so that the connector slides on evenly without bending the connector pins.

• Be careful not to trap the heatsink and keyboard cables beneath the hard drive.

2-14 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

Recovering and Reinstalling Software

You can use the Recovery CDs to recover an original build or reinstall the HP custom software. To recover a specific application, see “To recover an application” in the Reference Guide.

The Recovery CDs provide all HP notebook–specific Windows drivers; these drivers are in the following directories:

• On the hard drive, under c:\hp\drivers.

• On the Recovery CDs, under \hp\drivers.

• On the HP notebook web site at http://www.hp.com/notebooks. This web site contains the latest

software drivers.

To recover the factory software installation

The following procedure describes how to recover the notebook’s original Windows software and operating system. The process can take 10 to 15 minutes.

Caution

This procedure formats the hard disk drive, which erases all data on the drive. After formatting, you must reinstall any applications.

Do not interrupt the following process or unplug the AC adapter until the process is complete.

1. Back up all data from the hard disk.

2. Connect the AC adapter to the notebook.

3. Insert Recovery CD disk 1 into the notebook’s CD/DVD drive.

4. Turn on or restart the computer.

5. When the HP logo appears, press Esc to display the Boot menu.

6. Select the CD/DVD drive as the first boot device, then press Enter.

7. When the Recovery CD dialog box appears, follow the displayed instructions. If prompted, accept the recommended partition size.

To create the hibernate partition without installing the factory software, click Advanced and select not to install the operating system.

If the hard disk is partitioned into several drives, you can install the factory software on drive C without affecting other drives. Click Advanced and select to restore only the C partition.

8. When prompted to reboot the computer, press Ctrl+Alt+Del and follow any instructions that appear.

HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-15

Removing the Display Assembly

(HP Authorized Service Providers Only)

Required Equipment

• #0 Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove these additional assemblies:

• Keyboard cover (page 2-8).

• Keyboard (page 2-10).

3. Remove both screws from the switchboard PCA, and carefully lift the PCA off the connector underneath it. (Notice the retaining hook at the right end of the PCA.) Be carefully not to pull on the cable attached to the PCA.

4. Disconnect the cable from the switchboard PCA, and remove the PCA from the notebook.

5. Remove the four flanged screws from the display hinges. This may be easier if you support the display so that it remains approximately flat.

6. Lift the display off of the notebook.

2-16 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

Screws, M2.5x4 mm (2)

Screws (flanged) M2.5x8 mm (4)

Figure 2-11. Removing the Display

Reassembly Notes

• While installing the hinge screws, support the display so that it remains approximately flat.

• Before installing the switchboard PCA, make sure the large display cable lies within the notch in

the hinge saddle.

• When installing a new display assembly, follow the procedure given in “Installing a New Display

Assembly” on the following page.

HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-17

Installing a New Display Assembly

When installing a new display, you must make sure to set the DIP switches on the motherboard to match the particular display assembly.

Caution

Setting the DIP switches improperly could damage the display assembly.

1. Find the manufacturer of the display: this is shown on a label attached to the display assembly.

2. Find the display’s manufacturer and model in the table below, and set the DIP switches on the motherboard as shown.

Table 2-8. Motherboard Video DIP Switch Settings

Model 1 2 3 4

Hitachi 15-in TFT SXGA+ ON OFF OFF OFF Hitachi 15-in TFT XGA OFF ON OFF OFF UNIPAC 13.3-in TFT XGA OFF OFF ON OFF CPT 14.1-in TFT XGA ON OFF ON OFF LG 15-in TFT XGA ON ON ON OFF UNIPAC 14.1-in TFT XGA OFF OFF OFF ON LG 13.3-in TFT XGA ON OFF OFF ON LG 14.1-in TFT XGA OFF ON OFF ON IBM 15-in TFT SXGA+ OFF ON ON ON IBM 14.1-in TFT XGA OFF ON ON OFF

As an example, the following figure shows the DIP switches set to OFF-ON-ON-ON:

2 1 3 4

F O F

Figure 2-12. Motherboard DIP Switches

2-18 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

Removing the Top Case

(HP Authorized Service Providers Only)

Required Equipment

• #0 Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove these additional assemblies:

• Keyboard cover (page 2-8).

• Keyboard (page 2-10).

• Display assembly (page 2-16).

3. Remove the eight retaining screws from the bottom case.

Screws, M2.5x8 mm (4)

Figure 2-13. Removing the Top Case Retaining Screws

4. Disconnect the touch pad cable and speaker cable from the motherboard.

5. Remove the six retaining screws from the top case.

6. Raise the back of the top case, then gradually loosen the case, moving toward the front of the notebook (the right rear corner may require extra care to work free).

7. Carefully lift the top cover forward and off of the notebook. Be careful not to pull on the CD player PCA ribbon cable beneath the case.

HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-19

8. Release the CD player PCA cable from the motherboard.

Touch pad cable

Screw, M2.5x8 mm (1)

Speaker cables

CD player ribbon cable

Screws, M2.5x4 mm (5)

Figure 2-14. Removing the Top Case

Reassembly Notes

• Make sure the touch pad cable and speaker cable connectors are fully inserted squarely in their

sockets.

• Make sure the tabs along the edges of the case snap shut.

2-20 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

Removing the CD Player PCA (selected models)

(HP Authorized Service Providers Only)

Required Equipment

• #0 Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove these additional assemblies:

• Keyboard cover (page 2-8).

• Keyboard (page 2-10).

• Display assembly (page 2-16).

• Top case (page 2-19).

3. Remove both standoff screws (use a 5-mm socket screwdriver), and lift the PCA out of the top case.

CD player PCA standoff screws, 5 mm (2)

Figure 2-15. Removing the CD Player PCA

HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-21

Removing the Hinge Saddle Set

(HP Authorized Service Providers Only)

Required Equipment

• #0 Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove these additional assemblies:

• Keyboard cover (page 2-8).

• Keyboard (page 2-10).

• Display assembly (page 2-16).

• Top case (page 2-19).

3. Remove the two retaining screws from the bottom case.

Screws, M2.5x8 mm (2)

Figure 2-16. Removing the Hinge Saddle Retaining Screws

4. Remove the retaining screws from the back of the notebook, just below the display hinges.

5. Remove both retaining screws from the hinge saddle set.

6. Lift the hinge saddle set out of the notebook. You may need to free the hinge saddle from the clip in the bottom case near the LAN/modem ports to remove it.

2-22 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

Screws, M2.5x8 mm (2)

Figure 2-17. Removing the Hinge Saddle

Reassembly Notes

• Make sure the posts on the underside of the hinge saddle line up with the hinge support openings in

the bottom case, and that the holes in the front ends of the saddle fit over the alignment posts in the bottom case.

HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-23

Removing the Heatsink Assembly (with Fan)

(HP Authorized Service Providers Only)

Required Equipment

• #0 Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove these additional assemblies:

• Keyboard cover (page 2-8).

• Keyboard (page 2-10).

• Display assembly (page 2-16).

• Top case (page 2-19).

• Hinge saddle set (page 2-22).

3. Disconnect the fan cable from the motherboard.

4. Remove all four retaining screws (their springs are attached to them).

5. Lift the heatsink out of the notebook.

2-24 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

Heatsink retaining screws (with springs) (4)

Figure 2-18. Removing the Heatsink Assembly

Reassembly Notes

• Make sure the fan cable is not pinned under the assembly.

• Make sure the thermal pad on the heatsink is not damaged, and replace if necessary.

HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-25

Removing the CPU Module

(HP Authorized Service Providers Only)

Table 2-9. CPU Module Replacement Part Numbers

Description Part Number Exchange Part Number

Module, CPU (Pentium III-M, 866 MHz Tualatin) F3950-60901 F3950-69101 Module, CPU (Pentium III, 933 MHz Tualatin) F3257-60904 F3257-69004 Module, CPU (Pentium III-M, 1.06 GHz Tualatin) F3941-60901 F3941-69101 Module, CPU (Pentium III, 1.13 GHz Tualatin) F3257-60906 F3257-69006 Module, CPU (Celeron-T, 800 MHz Tualatin) F3943-60901 F3943-69101 Module, CPU (Celeron-T, 866 MHz Tualatin) F3944-60901 F3944-69101 Module, CPU (Celeron-T, 933 MHz Tualatin) F3946-60901 F3946-69101

Required Equipment

• #0 Phillips screwdriver.

• Small flat-blade screwdriver.

Removal Procedure

Caution

Be careful not to touch the upper surface of the CPU module. Handle it only by its edges, or you could damage it.

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove these additional assemblies:

• Keyboard cover (page 2-8).

• Keyboard (page 2-10).

• Display assembly (page 2-16).

• Top case (page 2-19).

• Hinge saddle set (page 2-22).

• Heatsink assembly (page 2-24).

3. Pentium SKUs: Carefully insert the tip of a flat-blade screwdriver in the CPU module lock mechanism, and turn the screwdriver a few degrees counterclockwise until the mechanism clicks into its OPEN position. (The CPU socket moves slightly to the left when this happens.)

Grasp the CPU module by its edges, and carefully lift it straight up and off of its socket.

2-26 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

CPU module

CPU module lock mechanism

Figure 2-19. Removing the CPU Module (Pentium)

HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-27

4. Celeron SKUs: Turn the lock screw one-half turn counterclockwise to release the CPU module, and remove the CPU module from the motherboard.

CPU module

CPU module lock mechanism

Figure 2-20. Removing the CPU Module (Celeron)

Reassembly Notes

• Carefully reinsert the module into its socket. Make sure the module is fully seated, and that none of

its pins are bent or otherwise damaged.

• Pentium SKUs: Carefully insert the tip of the flat-blade screwdriver in the CPU module lock

mechanism, and turn the screwdriver a few degrees clockwise until the mechanism clicks into its LOCK position. (The CPU socket moves slightly to the right when this happens.)

• Celeron SKUs: Carefully insert the CPU module into the motherboard. The module is keyed for

installation, and can only be inserted one way. Turn the lock screw one-half turn clockwise to secure the CPU module.

2-28 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

Removing the Floppy Disk Drive

(HP Authorized Service Providers Only)

Required Equipment

• #0 Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

• Keyboard cover (page 2-8).

• Keyboard (page 2-10).

• Display assembly (page 2-16).

• Top case (page 2-19).

• Hinge saddle set (page 2-22).

2. Release the drive’s ribbon cable from its connector on the motherboard.

3. Remove the two retaining screws.

4. Lift the floppy drive out of the notebook.

HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-29

M2.5x4 mm (2)

Screws,

Figure 2-21. Removing the Floppy Disk Drive

Reassembly Notes

• Make sure the headphone PCA cable is not trapped under the floppy disk drive.

2-30 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

Removing the CD/DVD Drive

(HP Authorized Service Providers Only)

Required Equipment

• #0 Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

• Keyboard cover (page 2-8).

• Keyboard (page 2-10).

• Hard disk drive (page 2-12).

• Display assembly (page 2-16).

• Top case (page 2-19).

• Hinge saddle set (page 2-22).

2. Pull the drive to the right, off of its connector and out of the notebook.

Figure 2-22. Removing the CD/DVD Drive

Reassembly Notes

• Place the drive so that its connector aligns with that on the motherboard, then gently press it to the

left and into place.

HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-31

Removing the Motherboard or Bottom Case

(HP Authorized Service Providers Only)

Required Equipment

• #0 Phillips screwdriver.

• 5 mm hexagonal socket screwdriver.

When Installing a New Motherboard

Before replacing the motherboard, you must (if possible) electronically store the motherboard’s serial number and service ID for transfer to the new motherboard.

1. Exit Windows and boot to a DOS prompt:

• For Windows 98, press F8 during reboot and select Command Prompt Only.

• For Windows 2000 or XP, boot from a DOS boot floppy disk.

2. Run ESN.EXE from one of these sources:

• On a factory software installation, change to \hp\drivers\hputils and type esn at the prompt.

– or –

• Copy \hp\drivers\hputils\ESN.EXE from the Recovery CD, then run it on the notebook.

3. Save the serial number and service ID.

2-32 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove these additional assemblies:

• Battery (page 2-4).

• SDRAM modules (page 2-5).

• Mini-PCI PCA (page 2-6).

• Keyboard cover (page 2-8).

• Keyboard (page 2-10).

• Hard disk drive (page 2-12).

• Display assembly (page 2-16).

• Top case (page 2-19).

• Hinge saddle set (page 2-22).

• Heatsink assembly (page 2-24).

• CPU module (page 2-26).

• Floppy disk drive (page 2-29).

• CD/DVD drive (page 2-31).

3. Remove all four standoff screws from the back of the notebook.

4. Remove both retaining screws from the motherboard.

5. Disconnect the cable (modem models only) or cables (modem/LAN models only) at the right rear corner of the motherboard.

6. Disconnect the cable from the headphone PCA.

7. Remove the CPU standoffs.

8. Remove the CD/DVD drive support from near the right rear corner of the motherboard.

9. Lift the front edge of the motherboard slightly, then lift the motherboard forward and out of the bottom case.

10. Remove the CPU support plate from the bottom case.

HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-33

M2.5x5 mm (1)

Headphone PCA

CPU standoff screws, 5 mm (2)

Screw,

Standoff screws, 5 mm (4)

CPU support plate

Screw, M2.5x5 mm (1)

CD/DVD support

Figure 2-23. Removing the Motherboard

Reassembly Procedure

• When reinstalling the motherboard, see “Reinstalling the Motherboard” on page 2-35.

• When reinstalling the bottom case, see “Replacing the Bottom Case” on page 2-36.

2-34 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

Reinstalling the Motherboard

Reassembly Procedure

1. Install the CPU support plate.

2. Insert the I/O connectors through their openings in the bottom case, then lower the motherboard into place.

• Be careful not to trap the modem or modem/LAN cable(s) or headphone PCA cable under the

motherboard (modem and modem/LAN models only).

• Fit the modem cable through the notch on the edge of the motherboard, and make sure the

LAN cable doesn’t block the nearby screw tab.

• Make sure the alignment posts in the bottom case fit through the holes at the back left and

front right corners of the motherboard.

3. Reconnect the cable (modem models only) or cables (modem/LAN models only) at the right rear corner of the motherboard.

4. Reconnect the headphone PCA cable.

When Installing a New Motherboard

After installing a new motherboard, you must electronically transfer to it the serial number and service ID from the previous motherboard, and set the video DIP switches for the notebook’s display type.

1. Exit Windows and boot to a DOS prompt:

• For Windows 98 or ME, press F8 during reboot and select Command Prompt Only.

• For Windows 2000 or XP, boot from a DOS boot floppy disk.

2. Run ESN.EXE from the same source you ran it from when saving the serial number and service ID from the previous motherboard:

• On a factory software installation, change to the \hp\drivers\hputils directory and type esn at

the prompt.

– or –

• Copy \hp\drivers\hputils\ESN.EXE from the Recovery CDs, then run it on the notebook.

3. Install the serial number and service ID.

• If you are prompted for the serial number, type the serial number shown on the bottom of the

case.

• If a serial number has already been stored, you must call an HP support center to change it.

4. Set the DIP switches on the motherboard to match the settings for the notebook’s display type. See Table 2-8 on page 2-18.

HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-35

Replacing the Bottom Case

Installation Procedure

1. Install a new Microsoft Product ID label.

2. Transfer the old serial number label and install a new overlay, or create a new serial number label using the steps below.

3. If you need to install or replace the docking or PCMCIA doors, refer to the figures below.

Figure 2-24. Installing Docking Doors

2-36 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

Figure 2-25. Installing the PCMCIA Doors

Installing a New Serial Number Label

Download the latest version of the serial number label template (Microsoft Word format) from the Partnership Web site (see page vi) under Support/Service in Technical Support Information, or from http://www.mcd.hp.com. Store it with other Word templates on a PC connected to a laser printer. The latest version includes fields for warranty period and manufacturing location.

1. Open a new document based on the serial label template.

2. Enter the information from the old serial label, and print the new label on plain white paper. The new label does not have barcodes.

3. Carefully cut out the new serial label just inside the border and place it into the inner recess in the bottom case. The bottom of the label goes toward the front of the case.

4. While holding the paper label in place, attach a serial label overlay into the outer recess. It covers and protects the serial label.

HP Serial Number (S)TW711A1234 1YR (1P) F2072 W EA MFG# TW711A1234

Made in Taiwan

Figure 2-26. Example of Serial Number Label

HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-37

Removing Notebook Components

(HP Authorized Service Providers Only)

Required Equipment

• #0 Phillips screwdriver.

• Small flat-blade screwdriver.

• 5 mm hexagonal socket screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove the assemblies and follow the additional steps given in the table below.

Table 2-10. Removing Notebook Components

Component Removal Procedure Additional Steps Case, bottom Case, top Cover, keyboard CPU module Display assembly Doors, docking

See page 2-32. See page 2-19. See page 2-8. See page 2-26. See page 2-16. Mini-PCI PCA (page 2-6).

Keyboard cover

(page 2-8). Keyboard (page 2-10). Hard disk drive

(page 2-12). Display assembly

(page 2-16). Top case (page 2-19). Hinge saddle set

(page 2-22). Heatsink assembly

(page 2-24). CPU module (page 2-26). Floppy disk drive

(page 2-29). CD/DVD drive

(page 2-31). Motherboard (page 2-32).

See the figure on page 2-36.

2-38 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

Component Removal Procedure Additional Steps Doors, PCMCIA

Drive, CD/DVD Drive, floppy disk Heatsink (with fan) Keyboard PCA, CD player PCA, headphone

PCA, motherboard PCA, switchboard

Mini-PCI PCA (page 2-6). Keyboard cover

(page 2-8). Keyboard (page 2-10). Hard disk drive

(page 2-12). Display assembly

(page 2-16). Top case (page 2-19). Hinge saddle set

(page 2-22). Heatsink assembly

(page 2-24). CPU module (page 2-26). Floppy disk drive

(page 2-29). CD/DVD drive

(page 2-31). Motherboard (page 2-32). See page 2-31.

See page 2-29. See page 2-24. See page 2-10. See page 2-21. Keyboard cover

(page 2-8). Keyboard (page 2-10). Display assembly

(page 2-16). Top case (page 2-19). Hinge saddle set

(page 2-22). See page 2-32. Keyboard cover

(page 2-8). Keyboard (page 2-10).

See the figure on page 2-37.

Remove the retaining screw from the PCA, disconnect the cable to the motherboard, and lift the PCA out of the notebook. You can lift the floppy drive slightly for access.

Remove both screws (M2.5x4 mm) from the PCA, and carefully lift the PCA off of the connector beneath it. Be careful not to pull on the cable attached to the PCA. Disconnect the cable from the PCA and remove the PCA from the notebook.

HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-39

Component Removal Procedure Additional Steps Plate, CPU support

Saddle, hinge set Socket, PCMCIA

Mini-PCI PCA (page 2-6). Keyboard cover

(page 2-8). Keyboard (page 2-10). Hard disk drive

(page 2-12). Display assembly

(page 2-16). Top case (page 2-19). Hinge saddle set

(page 2-22). Heatsink assembly

(page 2-24). CPU module (page 2-26). Floppy disk drive

(page 2-29). CD/DVD drive

(page 2-31). Motherboard (page 2-32). See page 2-22.

Keyboard cover

(page 2-8). Keyboard (page 2-10). Display assembly

(page 2-16). Top case (page 2-19). Hinge saddle set

(page 2-22).

Remove the four screws attaching the PCMCIA socket to the motherboard (M2.5x5 mm), and remove the socket.

2-40 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

Troubleshooting and Diagnostics

This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty modules:

• Troubleshooting information



Checking for customer abuse (page 3-3).



Troubleshooting the problem (page 3-4).



Verifying the repair (page 3-4).



Suggestions for troubleshooting (page 3-5).

• Diagnostic tools



e-DiagTools diagnostic program (page 3-23).



Power-on self-test (page 3-29).



Sycard PCCtest 450 PC Card (page 3-32).



Desktop/Windows Management Interface (page 3-33).



BIOS Setup utility (page 3-34).

HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-1

Troubleshooting

The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow the basic troubleshooting steps shown below.

Check the customer’s description of the problem and any supporting information.

Check for customer abuse.

Try to duplicate the customer’s problem.

Troubleshoot the problem using:

- Diagnostic tools.

- Troubleshooting suggestions.

Verify the repair by testing the functionality of the complete unit.

Figure 3-1. Basic Troubleshooting Steps

3-2 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

Checking for Customer Abuse

Some units may appear to have been damaged by customer abuse. Use these guidelines to help determine if this is the case:

• If the shipping box is seriously damaged, customer abuse cannot be declared.

• If the damage could have a cause other than customer abuse, customer abuse cannot be declared.

• If the unit shows any of the following, customer abuse is declared:



Missing parts.



Broken plastic parts.



Parts not original to the unit.



Damaged or missing keys on the keyboard.

Table 3-2 on page 3-6 includes additional criteria for determining customer abuse to specific parts of the unit.

Important

Parts damaged by customer abuse are not covered by the warranty.

HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-3

Troubleshooting the Problem

Record pertinent information about the notebook:

• Model and serial number.

• Operating system and version.

• Software version (hidden file c:\version.inf).

• BIOS version.

• Accessories and peripherals used.

Analyze the problem:

• Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine

how the problem differs from proper behavior. Also, note the functions that do work properly.

• Separate Problems. If there is more than one symptom, separate them into distinct problems.

• Consider Causes. Keep in mind possible causes for each problem. Use the diagnostic tools and

troubleshooting suggestions to help find the possible causes.



The e-DiagTools diagnostic program tests most of the notebook’s components using automatic and interactive tests, and will be your primary troubleshooting tool. Other tools include the power-on self-test, DMI/TopTools (if installed), the BIOS Setup utility, and the Sycard PCCtest. Table 3-1 on page 3-5 shows how you can use these tools to isolate the cause of the notebook’s problem.



The troubleshooting suggestions on page 3-6 include general suggestions for repairing units that show specific failure symptoms.

Swapping modules that may be defective with others known to be good is generally an ideal way to find the component responsible for the problem. A failure symptom is rarely caused by more than one component, so you will not usually need to replace more than one to correct a particular failure.

After you replace a component, the notebook will normally be in a confused state and lock up when you apply power. If this happens, press the system-off switch: this resets the notebook, so that you can restart it in a known state.

Verifying the Repair

Before returning the repaired notebook to the customer, verify the repair by running the following tests:

• e-DiagTools Basic Diagnostic Test. Run the basic test of the e-DiagTools diagnostic program

(page 3-23).

–and–

• Function Tests. Run tests that check the repaired function, such as in the e-DiagTools

diagnostic program (page 3-23).

–and–

• Failed Tests. Run any other tests that failed during troubleshooting.

3-4 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

Suggestions for Troubleshooting

Table 3-1. Scope of Diagnostic Tools

Function e-DiagTools Power-On

Self-Test Bootup Processor

Tests Describes Configures Tests

Tests Describes

(System menu)

Memory

Tests

Tests Describes Describes

(Memory menu)

Batteries

Tests (CMOS

battery only)

Display

Tests

Describes

(Video menu)

Hard disk

Tests

Tests Describes Describes

(IDE menu)

Floppy drive

Tests

Tests Describes Describes

(FDD menu)

Keyboard

Tests

Tests Describes

(KBD menu)

Pointer

Tests

Describes Configures

(Misc menu)

Audio

Tests (System, Misc menus)

Parallel

Tests*

Describes

(Misc menu)

LAN Modem

Describes Tests**

(User menu)

Infrared PS/2 port

Describes Configures Tests

†

(KBD,

Misc menus)

USB

Tests

†

Describes

(USB menu)

Docking port

Tests (System menu, using docks)

PCMCIA

Tests*

†

Tests Describes

(Misc menu)

AC adapter Docking

products CD/DVD drive

Status Tests ports and

Status

internal bus Tests

(IDE menu)

Tests (with

boot CD)

* The diagnostic test is more thorough if you use a loop-back connector. ** 3Com modem only; the test checks only the internal hardware up to the mini-PCI PCA, and does

not check the mini-PCI panel or any external cabling.

†

Use an appropriate external device to exercise the port. See the help text for the tests in the menu.

Sycard PCCtest 450

Describes

DMI/TopTools (if installed)

BIOS Setup

(Win 98 only)

Describes

HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-5

If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the following table to help find the problem.

Table 3-2. Troubleshooting Suggestions

Symptom Call Center:

Suggestions

To help determine likely causes, check to see what replaceable modules are involved in the system function and what roles they play. See Figure 1-8 on page 1-16 and Table 1-7 on page 1-17.

Repair Center: Likely Causes

Repair Center: Comments

Startup

Does not boot on AC or battery.

Beeps once, spins hard disk, repeats, but does not boot.

Does not boot on battery, but boots on AC.

Does not boot from floppy drive.

Does not boot from CD in CD /DVD drive.

Check power source. Press system-off switch to

reset notebook, then press blue standby button to turn notebook on.

Unplug AC adapter, remove battery, remove any PC cards, undock, then reconnect power and try again.

Remove all but one SDRAM module and try again. Reinsert any other SDRAM modules and try again.

SDRAM module. Make sure at least one

Make sure battery is properly installed and fully charged.

Check battery contacts. If available, try another battery.

Make sure floppy disk is bootable.

Make sure floppy drive is installed correctly.

Use BIOS Setup to check boot order.

Make sure CD is bootable. Use BIOS Setup to check

boot order. Restart notebook.

AC adapter. SDRAM module. CPU module. Motherboard. Display assembly. Hard drive.

Battery or contacts. Motherboard.

Floppy drive or

contacts.

Motherboard.

CD/DVD drive. Motherboard.

Check AC adapter. Remove any SDRAM modules and try again.

If power status light does not turn on, replace motherboard.

If power status light turns on but display remains off, try external monitor. If monitor shows successful boot, replace display assembly. If monitor shows activity but BIOS does not complete, replace display assembly. If monitor is blank, replace switchboard PCA, replace motherboard.

If power status light and display turn on and BIOS completes, but OS does not start from hard disk or from floppy drive, replace CPU module, then motherboard. If OS starts from floppy drive, use Recovery CDs to reinstall factory software onto hard drive; replace hard drive.

SDRAM module is installed.

3-6 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

Symptom Call Center:

Suggestions

Error message such as “Invalid system disk” or “Auto IDE error”.

Sluggish startup or shutdown.

Password forgotten. Verify proper ownership, then

Power/Battery

No power. Make sure charged battery is

Does not run on battery; empty battery indication.

Beeps repeatedly. Notebook beeps repeatedly

Notebook turns off immediately after turning on.

Battery does not charge.

AC adapter does not power notebook.

Check for disk in floppy drive. Check boot order in BIOS

Setup. Remove and reinstall hard

drive. Use the Windows disk-

checking tools and Disk Defragmenter to check and optimize the hard drive.

Delete temporary and unneeded files.

follow removal procedure with owner and record appropriate data. See page 5-1.

installed or AC adapter connected.

Try another battery or AC adapter if available.

Check battery and contacts. Try another battery if available.

when battery is low. Connect AC adapter or replace battery.

Battery is probably extremely low. Connect AC adapter or replace battery.

Make sure AC adapter is connected properly and battery installed properly.

Check battery contacts. If available, try another battery and AC adapter.

Move notebook away from any nearby heat source. Unplug AC adapter and allow battery to cool down. Check for blocked air vents.

Try another AC adapter, if available.

Repair Center: Likely Causes

Hard drive contacts. Hard drive.

Hard drive. Use suggestions shown at

User must call Technical

AC adapter. Battery. Motherboard.

Battery or contacts. Motherboard.

Battery.

Battery or contacts. AC adapter. Motherboard. Heatsink assembly.

AC adapter. Motherboard.

Repair Center: Comments

If notebook boots from floppy drive, check for corrupt files on hard drive, use Recovery CDs to reinstall factory software onto hard drive, replace hard drive.

left.

Support and provide proof of ownership. Password removal is restricted to certain sites. See page 5-1.

Check battery and AC adapter.

Check heatsink assembly.

AC adapter cannot be repaired, and must be replaced.

HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-7

Symptom Call Center:

Suggestions

Notebook has short operating time.

Battery indicator is inaccurate.

Turn down display brightness.

Check timeout settings in Power Management or Power Options in Control Panel.

Restart computer, press F6 when HP logo appears, and follow onscreen instructions. This calibrates the battery, and requires four to five hours. You cannot use computer during this process.

Certain applications can cause excess CPU and power usage. (User can get Intel Power Monitor from www.intel.com and monitor CPU load.)

When playing DVD movies on battery power, make sure processor runs at optimum speed for movies: use Power Options or Power Management in Control Panel to select Portable/Laptop power scheme.

When using applications with automatic save feature (such as MS Word), extend save time or disable to reduce hard disk access and power usage.

PCMCIA card use can affect battery life. Some PCMCIA cards draw power even while not in use.

Heavy modem use can affect battery operating time.

Time Remaining is an estimate based on how much power the notebook is using at that moment. It therefore depends on the current task, and assumes power will be used at the same rate until the battery runs out. So, for example, if the notebook is performing a task requiring a good deal of power (such as reading from a CD or DVD), the value will probably show too little time remaining.

Repair Center: Likely Causes

Battery. Motherboard.

Repair Center: Comments

Battery capacity often decreases after a year or more.

3-8 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

Symptom Call Center:

Suggestions

Standby/resume

General problems. Close all applications before

Notebook resumes slowly from standby.

Notebook hangs after going on standby or resuming.

Does not suspend to Standby mode as expected.

Does not automatically enter hibernate mode as expected.

Standby option missing from Shut Down window.

going into (or allowing notebook to enter) standby or hibernate mode.

If problem appears after installing new software (including drivers), uninstall that software. Contact software vendor for additional support.

Notebook can take a minute or longer to resume if network card is installed. Blinking cursor appears while system is loading and checking hardware and network connections. When hardware is reinitialized, Windows desktop appears.

Notebook may hang if docked or undocked while going on standby or resuming. Make sure notebook has completely finished going on standby or completely resumed before docking or undocking.

The computer won’t suspend if it has an active connection to another computer.

If the computer is busy, it normally waits to finish the current operation before suspending.

Make sure hibernate support is enabled in Power Management or Power Options in Control Panel. Also, make sure the hibernate timeouts (Power Schemes tab) for AC and battery power are not set to Never.

Do not allow Windows 98 to disable APM. If it prompts you to do so, answer No.

In System in Control Panel, expand System Devices (System Manager tab), and remove Advanced Power Management. Restart the computer, then use Add New Hardware in Control Panel to install support for APM. Restart the computer.

Repair Center: Likely Causes

Repair Center: Comments

HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-9

Symptom Call Center:

Suggestions

Display

Dark display, no light.

White display. Adjust display brightness. Display assembly.

Erratic display. Display cable

Bright or missing pixels or lines.

Punctured display. Declared to be caused by

Vertical crack near center of display.

Scratched display glass.

Local area of dark or light discoloration visible when display is on.

External display does not work.

External display cannot use high resolution.

Display difficult to read or part of desktop not visible.

Make sure notebook is turned on and warmed up.

Check power supply. Adjust display brightness. Press Fn+F5 several times. Make sure SDRAM modules

are installed properly. Make sure CPU module is

installed properly. Try external monitor.

See quality statement on page 5-2.

Usually caused by

Declared to be caused by

Caused by excessive

Check connections. Press Fn+F5 several times. Try display on another

computer. For Windows 98, use default

display type for internal display: Default Monitor. If display type is changed, nonPlug-and-Play (non-DDC) external monitors cannot use resolutions higher than that of the internal display. Check display settings in Control Panel, or by right-clicking desktop and clicking Properties.

Check display resolution (1024 × 768).

Use HP Desktop Zoom to adjust size of desktop icons and labels.

Repair Center: Likely Causes

Display cable

connection. SDRAM modules. CPU module. Display assembly. Motherboard.

Switchboard PCA.

connection. Display assembly. Motherboard. Display cable

connection. Display assembly.

closing display with

pencil-sized object

on keyboard.

pressure applied to

an area on the

screen. External display. Motherboard.

Repair Center: Comments

Set DIP switch on motherboard to match label on display (see page 2-18).

Check cable connection. Replace SDRAM modules. Replace CPU module. Replace display assembly. If external monitor displays

no image, replace motherboard.

Check the display cable connection.

See quality statement on page 5-2.

customer abuse. Declared to be caused by

customer abuse.

customer abuse. Declared to be caused by

customer abuse.

3-10 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

Symptom Call Center:

Suggestions

Cannot switch to TV display by pressing Fn+F5.

Image is not sharp when using TV-out port.

Hard disk

Hard disk never spins.

Hard disk makes clunking or scratching noise.

Hard disk makes buzzing or whining noise.

Files are corrupted. Run virus scan program.

Disk capacity is less than normal.

Disk’s reported capacity is less than actual size

Fn+F5 switches only between internal LCD and external display connected to VGA port, and will not switch to TV display connected to TV output port.

Notebook’s TV-out port is optimized for DVD display. Performance may vary when using port for other applications.

Check power source. Remove and reinstall hard

drive. Check connector. Back up drive immediately. Was notebook or drive

dropped? Back up drive immediately. Check hard drive installation. Check for alternate noise

sources, such as PCMCIA drive or fan.

Check disk surface using ScanDisk (Windows 98) or Tools tab in disk’s Properties sheet (Windows 2000 or XP).

Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software.

Check disk surface using ScanDisk (Windows 98) or Tools tab in disk’s Properties sheet (Windows 2000 or XP).

Check partitions using FDISK (Windows 98) or Control Panel, Administrative Tools, Computer Management, Storage (Windows 2000) or Disk Management (Windows XP).

Use Recovery CDs to reformat hard disk and reinstall factory software.

Hard disk allocates space to diagnostic software. This space is unavailable for other uses, and not included hard disk capacity reported by Windows.

Repair Center: Likely Causes

Hard drive or

connector. Motherboard. Hard drive. Check notebook and drive for

Depends on source of

noise.

Use suggestions shown at

Hard drive. Use suggestions shown at

Repair Center: Comments

If drive case is damaged, drive may not operate properly.

evidence of customer abuse.

left.

HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-11

Symptom Call Center:

Suggestions

Floppy drive

General problems. Make sure floppy drive is

Drive does not write to floppy disks.

CD/DVD drive

Particular CD or DVD not playing properly.

Cannot read any CD or DVD.

DVD movie stops playing.

Region Code error. DVDs contain embedded

“System Error: Unable to read drive” message.

installed correctly. Check settings in BIOS

Setup. Make sure floppy disk is not

write-protected.

Check disk for proper insertion, dirt, or damage. Clean with soft cloth or replace as needed.

If CD was created on CD-RW drive, try using HP certified media. Read and write quality may vary for other media.

Restart the notebook. Make sure the CD/DVD drive

is inserted properly. DVD may be double-sided. Movie may be paused. Press

Play button.

regional codes that prevent them from playing outside the region in which they are sold. This error occurs when trying to play DVD intended for different region.

Important: most DVD drives allow the region code to be changed only a limited number of times (usually no more than four). When this limit is reached, the last change is hard-coded on the DVD drive, and is permanent. Refer to the DVD player software help for details.

Make sure disk is clean, undamaged, and inserted correctly. Clean with soft cloth or replace as needed.

Wait 5 to 10 seconds after closing tray before pressing Play.

Restart notebook. Make sure CD/DVD drive is

installed properly.

Repair Center: Likely Causes

Floppy drive or

contacts.

Motherboard.

Floppy drive.

CD/DVD drive.

CD/DVD drive. Motherboard.

Repair Center: Comments

HP warranty does not cover expense of correcting this situation.

3-12 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

Symptom Call Center:

Suggestions

DVD doesn’t play with two displays.

Problems with display resolution or color when playing DVDs.

All DVD play is erratic.

Keyboard

Some or all keys do not work properly.

External keyboard does not work.

Embedded numeric keypad does not work.

Touch pad

General problems. Restart notebook.

Touch pad does not work after detaching external mouse.

Click button does not work.

Before starting DVD player, press Fn+F5 to switch to one display. You cannot switch displays once DVD player is started.

For Windows 98, if using Extended Desktop (dual displays), move player window to display 1.

If using both displays, DVD image will not appear on any display set up as “secondary”. Open Display in Control Panel, click Advanced on Settings tab, and change settings.

Set resolution or color depth before starting DVD player. You cannot change these once DVD player is started.

Some combinations of color depth and resolution not supported in DVD playback. If needed, reduce color depth or display resolution.

Some DVDs include software called “PC Friendly”. This software can cause errors or erratic play. If needed, uninstall PC Friendly and restart notebook.

Try reinserting ribbon cable in connector on motherboard.

Check connections. External keyboard.

Press Fn+F8 to activate numeric keypad, and Lock key to turn on number lock.

Avoid touching touch pad while booting or resuming.

Slide and hold power switch four seconds to reset notebook.

Avoid touching touch pad while booting or resuming.

Check settings in Mouse in Control Panel.

Restart the notebook. Put notebook in standby

mode or shut down before detaching the mouse.

Top case.

Repair Center: Likely Causes

Keyboard. Motherboard.

Motherboard. Keyboard. Top case. Motherboard.

Top case. Motherboard.

Motherboard.

Repair Center: Comments

HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-13

Symptom Call Center:

Suggestions

Mouse

External mouse doesn’t work.

Special feature on PS/2 mouse doesn’t work.

Memory

Out of memory error.

Memory doesn’t increase after adding RAM.

Audio

No sound is audible.

Built-in microphone does not record.

Feedback from speakers.

PC card detection beep at startup is loud and cannot be adjusted.

Check connection. Put notebook in standby

mode or shut down before attaching mouse.

Install all drivers included with mouse.

Restart notebook. Restart notebook. Install any drivers included

with mouse. Check settings in BIOS

Setup.

Make sure C drive is not running out of free space.

Use memory troubleshooter in Windows Help.

Not all third-party memory cards have been tested for use with notebook. Check HP Notebook web site for list of approved memory cards.

Make sure SDRAM modules are installed properly.

Increase sound volume. Make sure sound is enabled

(software controls). Check for sound resource

conflicts in Device Manager. Sound may not operate

properly in MS-DOS mode. Check speaker cable

connection. Check software controls for

recording sound. Make sure switchboard PCA

is connected properly. Reduce sound volume. In the Volume Control, click

Options, Properties, select Playback, and enable the microphone. Then make sure the microphone is muted.

Download latest audio driver from technical support area of HP Notebook web site (see page vi).

Repair Center: Likely Causes

Mouse. Top case. Motherboard.

SDRAM module.

Top case. Motherboard.

Switchboard PCA. Top case. Motherboard.

Repair Center: Comments

Check operation using headphones or external speakers.

Check operation using external microphone.

3-14 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

Symptom Call Center:

Suggestions

Parallel/USB

General problems. Check connections.

Modem

Modem will not connect at 56K.

Modem will not connect at any speed.

Restart notebook. Check port settings in Device

Manager. Check settings in Control

Panel. Use troubleshooters in

Windows Help. For USB: contact device

vendor and HP Notebook web site (see page vi) for latest USB drivers.

For USB: if the device is powered by the USB port, try the other port.

Verify that host modem supports 56K (V.90) connection speed.

Try connecting later in case line quality or other external factor is cause of problem.

Make sure notebook’s modem is properly connected to wall telephone jack. Check cables.

Verify settings in Control Panel. Make sure parity, speed, word length, and stop bits match on sending and receiving modems.

Restart notebook. Run Windows modem

diagnostics or modem troubleshooter in Windows Help.

Open Device Manager. If modem is disabled, enable it. If it has a conflict, try disabling another device.

Use analog telephone line, not PBX or digital line. In a hotel, ask for data line.

Try disabling error correction and data compression.

Download latest modem driver from technical support area of HP notebook web site (see page vi).

Repair Center: Likely Causes

Parallel/USB device. Motherboard.

Mini-PCI PCA. Motherboard.

Repair Center: Comments

Use loop-back connector when testing parallel port— see page 3-25.

HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-15

Symptom Call Center:

Suggestions

Modem doesn’t dial or no dial tone.

Modem dials incorrectly.

Modem seems slow.

Modem isn’t detected.

Check all cables and connections.

Connect a standard telephone to the phone line and make sure the line is working.

Try another telephone line, preferably one used for a fax machine or modem.

If you’re in a foreign country, the dial tone may not be recognized by the modem. In Control Panel, try disabling the option that waits for a dial tone.

Phone message recording services provided by phone companies use “broken dial tone” to indicate waiting message. This can prevent notebook from detecting dial tone.

Check number you entered, including digits required for outside access or long distance.

Check dialing options in Control Panel—look for duplicate digits for outside access or long distance.

In foreign country, modem may not recognize dial tone. In Control Panel, disable option that waits for dial tone.

Disable call-waiting. Check for excess line noise

or static (often difficult to eliminate on international calls). Contact telephone company if needed.

Disable call-waiting. Eliminate extra connections

in the line. If possible, connect directly to wall jack.

Try another telephone line, preferably one used for a fax machine or modem.

Check modem setup in Control Panel. Check COM port.

Open Device Manager. If modem is disabled, enable it. If conflict exists, try disabling another device.

If running fax software using fax Class 2, try Class 1.

Repair Center: Likely Causes

Mini-PCI PCA. Motherboard.

Mini-PCI PCA.

Mini-PCI PCA. Motherboard.

Repair Center: Comments

3-16 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

Symptom Call Center:

Suggestions

Modem connects, but transferred data is bad.

Modem doesn’t fax. If using fax Class 2 in fax

Excess line current detected.

General problems. If PC card modem is not

One-Touch button problems

Buttons not working properly.

On-screen display does not appear when button is pressed.

Printing

Parallel printer doesn’t print.

Verify settings in Control Panel. Make sure parity, speed, word length, and stop bits match on sending and receiving modems.

Disable error correction and data compression.

software, try Class 1. Close any other

communications programs. If faxing by printing from

application, make sure fax printer is selected.

Turn off power management features temporarily.

Use analog telephone line, not PBX or digital line. In a hotel, ask for data line.

working, disable internal modem in Control Panel.

Download latest modem driver from technical support area of HP Notebook web site (see page vi).

Make sure correct applications are associated with buttons in One-Touch tab of Keyboard in Control Panels.

Make sure Onscreen Display is enabled in One-Touch tab of Keyboard in Control Panels.

Make sure printer is on. Make sure printer cable is

securely attached at both ends.

Make sure cable or cable adapter is appropriate for printer type.

Use print troubleshooter in Windows Help.

Repair Center: Likely Causes

Mini-PCI PCA.

Mini-PCI PCA. Motherboard.

Keyboard cover. Switchboard PCA. Motherboard.

Cable. Motherboard.

Repair Center: Comments

HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-17

Symptom Call Center:

Suggestions

LAN/Network

General problems. Check cables and

Can’t browse Network Neighborhood or My Network Places.

Can’t log in to Netware servers.

Computer stops responding after booting.

Slow or dropped connections on 10/100 network switch or hub.

connections. Try connecting computer to

another network station (if applicable).

Try connecting cable to another computer or network station. If green light next to LAN port does not light, LAN cable may not be connected to network or network may be down.

Check settings in Device Manager. If network adapter is disabled, enable it. If conflict exists, try disabling another device.

Check settings in Control Panel.

For Windows 98, open Network in Control Panel and make sure correct clients and protocols are installed.

Use networking troubleshooter in Windows Help.

Make sure LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for 100Base-TX operation. Maximum cable length is 100 m (330 ft).

Check with network administrator to make sure network supports NetBEUI protocol.

Use Windows Search to locate computer on network.

If Netware server uses IPX/SPX protocol, may need to force frame type to match server’s frame type. Check with network administrator.

If using a TCP/IP network with no DHCP server, long delay can occur at startup because DHCP is enabled. Contact network administrator for proper TCP/IP configuration.

Switch may be forced to 10 Mbps. For Windows 98, use Network in Control Panel to disable Auto Polarity for network adapter.

Repair Center: Likely Causes

Motherboard.

Repair Center: Comments

3-18 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

Symptom Call Center:

Suggestions

Infrared

General problems. Make sure infrared is

enabled in BIOS Setup. (Infrared is disabled by default.)

Make sure default setup is modified as specified in HP Notes.

Make sure correct drivers are installed. In Device Manager, double-click Infrared devices, then double-click IrDA Fast Infrared Port. On Advanced tab, click Infrared Transceiver A in Property window, then select IBM 31T1100 from pull-down menu.

Make sure the line between the two infrared ports is not blocked, ports face each other squarely and are no more than 1 meter apart. Sunlight, heat from nearby equipment, or other sources of infrared radiation can cause transmission errors.

Make sure only one application is using infrared port.

Remove any PC Cards from notebook (possible IRQ conflict).

For fast-IrDA, check for DMA conflict with ECP parallel port.

For Windows 98, see c:\hp\drivers\fir\readme.txt for additional information.

Repair Center: Likely Causes

Motherboard.

Repair Center: Comments

HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-19

Symptom Call Center:

Suggestions

PC card

Miscellaneous problems.

PC card modem not working.

Video file playback

AVI or MPEG file doesn’t play with two displays.

Resolution or color depth problems when playing an AVI or MPEG file.

Performance

Clock loses time. Plug in AC adapter for 24

Remove and reinsert PC card.

Restart notebook. Try card in other slot or in

another computer. Check for conflicts or refresh

device list in Device Manager. If card requires an IRQ, make sure one is available.

Check HP Notebook web site for installation instructions and information about supported PC cards (see page vi).

When using PC card in a docking system, insert or remove card while system is turned on.

Download current drivers from card manufacturer’s web site.

Certain Xircom CE2 (IIps) LAN cards conflict with game port device in Windows 2000. Contact Xircom for details.

Disable internal modem.

Before playing, press Fn+F5 to switch to one display. Cannot switch displays after play begins.

If using both displays, video image will not appear on any display set up as “secondary”. Open Display in Control Panel, click Advanced on Settings tab, and change settings.

Set the resolution or color depth before starting the video file player. You cannot change these settings after play begins.

Some combinations of color depth and resolution are not supported in video file playback. If you receive an error message, reduce color depth or display resolution.

hours to charge CMOS battery.

Repair Center: Likely Causes

PC card. PCMCIA socket. Motherboard.

Motherboard.

Repair Center: Comments

Using a flashlight, look for bent pins inside PCMCIA socket.

If both slots have problems, replace motherboard. If only one slot has a problem, try replacing PCMCIA socket.

3-20 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

Symptom Call Center:

Suggestions

Notebook gets abnormally hot.

Notebook pauses or runs sluggishly.

Always set notebook on a flat surface, so air can flow freely around and underneath it.

Make sure air vents are clear.

Check heatsink installation. Games and other programs

that drive CPU usage toward 100% can contribute, as can charging battery.

May be normal Windows behavior (background processing can affect response time).

Certain background operations (such as virus scanning software) can affect performance.

Press Ctrl+Alt+Del to see if an application is not responding.

Restart notebook. If hard disk has spun down to

conserve power, it can take several seconds to spin up. If needed, use Power Management or Power Options in Control Panels to change hard disk time-out to match standby time-out.

Some file browsers respond slowly while processing graphics or waiting for broken network connections to time out.

Check for overheating—see previous symptom.

If notebook’s hard disk drive runs frequently (as indicated by notebook’s hard disk drive access light) while notebook appears to be paused or running slowly, consider installing additional SDRAM. For best performance with Windows XP, notebook should have a least 96 to 128 MB of SDRAM.

Check available free disk space. Delete temporary and unneeded files.

Repair Center: Likely Causes

Heatsink. Check heatsink for proper

Heatsink. CPU module. Motherboard.

Repair Center: Comments

fan operation or damage.

If notebook slows after period of continuous activity, check heatsink—see previous symptom.

HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-21

Symptom Call Center:

Suggestions

Notebook still on but stops responding.

Port replicator

Docking product I/O problems.

Notebook locks up when docking or undocking.

Port on port replicator isn’t working.

Press Ctrl+Alt+Del and end any application not responding.

Slide and hold power switch four seconds to turn off and reset notebook, then press blue standby button to turn notebook back on.

If this fails, insert a straightened paper clip into system-off switch, then press blue standby button to turn notebook back on.

Make sure AC power is connected to port replicator.

Make sure notebook is fully inserted in port replicator.

Check notebook’s power supply.

Try using corresponding port on notebook while undocked.

Make sure notebook has completely entered or resumed from standby or hibernate mode before docking or undocking.

Make sure notebook is docked properly.

Reset the computer.

Repair Center: Likely Causes

Port replicator. Motherboard.

Port replicator.

Repair Center: Comments

Test corresponding notebook ports while undocked.

Port replicator is not repairable, and must be exchanged.

3-22 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

Diagnostic Tools

This section describes the following diagnostic tools you can use for troubleshooting and repairing the notebook:

• e-DiagTools diagnostic program (below).

• Power-on self-test (page 3-29).

• Sycard PCCtest 450 PC Card (page 3-32).

• Desktop/Windows Management Interface (page 3-33).

• BIOS Setup utility (page 3-34).

e-DiagTools Diagnostic Program

The e-DiagTools hardware diagnostic program provides two levels of testing:

• Basic user-level hardware test.

• Advanced individual hardware tests.

Figure 3-2. e-DiagTools Screens — Basic and Advanced

The tests are designed to run after the system restarts, so that the notebook will be in a predictable state during the tests. The tests are non-destructive, and are intended to preserve the state of the notebook. The notebook restarts when you exit the program so drivers can be loaded.

Updating e-DiagTools

You can download the latest version of e-DiagTools from the HP Notebook web site (see page vi). Follow the instructions included with the new version.

HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-23

Running e-DiagTools

1. Restart the notebook.

2. When the HP logo appears, press F10 to start the diagnostic test.

3. When the menu appears, press Enter to run e-DiagTools.

4. The first time you run the program, you are prompted to select the language for the program.

5. Press F2 to proceed with the basic tests.

You can also proceed directly to the advanced tests from this point by pressing Ctrl-F9 (in which

case skip to step 10, below).

6. When the hardware detection finishes, check the list of detected hardware.

Note

If a device is not detected or fails its test, it might be configured incorrectly in BIOS Setup. You can confirm this by running BIOS Setup and checking the settings—see “BIOS Setup Utility” on page 3-34.

7. Run the basic test. Press F2 to start the basic hardware test. If the basic test fails, you can press F6 and start a Wizard that runs a set of advanced tests for the

failed component. Then generate a support ticket.

8. To exit without running the advanced tests, press F4 to view the Support Ticket. Press F3 to exit.

Optional: Run the advanced tests. Press F2 to open the advanced test screen.

10. Select and run the appropriate tests. Note that individual tests do not appear if the hardware they test is not detected. Press the following keys to run tests:

Enter Runs the highlighted test.

F5 or Space Marks/unmarks the highlighted test. F6 Marks/unmarks all tests in the current menu. F7 Marks/unmarks all tests in all menus. F10 Runs all marked tests.

(Press F9 for a list of all function keys.) If a test fails, the error code and description are logged, and the error code is displayed

temporarily. If several errors occur, look for patterns that might indicate a common cause. See Table 3-3 on page 3-26 for repair suggestions. Consider these suggestions in combination with other troubleshooting information.

11. Save the Support Ticket. Press T to update and display a Support Ticket containing system and test information.

12. When you are finished running tests, press Esc to exit the advanced tests.

13. Optional: To save the Support Ticket to a floppy disk, press F7 then Alt+C.

14.

Exit. Press F3 and then any key to exit and restart the notebook.

3-24 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

15. Optional: Open the Support Ticket. In Windows, click Start, Programs (or All Programs),

HP e-DiagTools, e-DiagTools for Windows.

16. Click View to display the Support Ticket.

17. To add information about the problem, click Comments and type the information, then click OK. To save or print the Support Ticket, click Save As or Print. Note that the parallel port test is more thorough if you connect a loop-back connector to the port

before running the test for that port. See the wiring diagram below.

Figure 3-3. Parallel Loopback Connector

HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-25

Interpreting the Results

The following table lists test groups, error codes, and suggestions for follow-up actions. Consider these suggestions in combination with other troubleshooting information.

Table 3-3. e-DiagTools Error Codes

Code Suggestions System Tests

0001h – 0008h

0009h Replace the CPU module. Replace t he

0010h – 0016h

001Eh – 002Fh

0030h – 0032h

0040h Replace the motherboard. 0041h Use the Device Manager to check IRQ

0050h – 0070h

0071h – 0076h

0077h Replace the motherboard. 0078h Reset the notebook, then run BIOS Setup and

0079h – 008Ah

00C0h – 00CCh

Memory Tests

The addresses below are absolute (32-bit) address es, and are not in the segment:of fset format.

0100h – 0160h

0182h Unload HIMEM.SYS or any programs using the

0183h – 0190h

01A0h – 01B3h

Hard Disk Tests

0201h Replace the hard disk. Replace the

0202h – 0204h

0205h Replace the motherboard. 0207h Run BIOS Setup and check the hard disk type.

0208h – 0209h

Make sure the CPU module is seated properly. Replace the CPU module.

motherboard. Make sure the CPU module is seated properly.

Replace the CPU module. Make sure the CPU module is seated properly.

Replace the CPU module. Replace the motherboard.

Replace the motherboard.

assignments fo r al l devi ces. Replace the motherboard.

Reset the notebook, then run BI OS Setup and verify settings. Replac e the motherboard.

verify settings. Replac e the motherboard. Replace the motherboard.

Replace the CPU module.

Check the installati on of the SDRAM modules. Replace the SDRAM modules (eac h 01000000h represents 16 MB). Replace the motherboard. Replace the CPU.

extended memory allocated by HIMEM.SYS. Check the installati on of the SDRAM modules.

Replace the SDRAM modules (eac h 01000000h represents 16 MB). Replace the motherboard. Replace the CPU.

Replace the CPU. Replace the motherboard.

motherboard. Check test paramet ers and repeat the test.

Replace the hard disk.

Check the hard disk connec t i on. Replace the hard disk. Replace the m otherboard.

Repeat the test.

Code Suggestions

020Ah – 0211h

0220h Replace the motherboard. 0240h Replace the hard disk. Replace the

0252h – 0254h

025Ah – 0260h

0265h Check hard disk connection. Repl ace the hard

0275h Replace the hard disk. 0280h Check hard disk connection. Repl ace the hard

0281h Replace the hard disk. 0290h Repeat the test. Replace the hard dis k. 0293h –

0296h 02AAh Chec k hard disk connection. Replace the hard

02CCh Repeat t he test. Run BIOS Setup and check

02EEh Res et the notebook. Use BIOS Set up t o return

02F1h

02F3h Run Windows disk-checking t ool s. Use the

02F4h – 02F5h

02FFh Check the hard disk connection. Replace the

9602h – 9607h

Floppy Disk Tests

0301h – 0304h

0305h Run the Floppy Disk Controller test. Make sure

0306h Replace the floppy drive. 0307h –

030Bh

030Ch Replace the floppy drive.

Repeat the test. Run Windows disk-checking tools. Replace the hard disk.

motherboard. Repeat the test. Replace t he hard di sk.

Repeat the test. Run Windows disk-checking tools. Replace the hard disk.

disk. Replace the m otherboard.

Replace the hard disk.

disk. Replace the m otherboard.

the hard disk type. Replace the hard di sk. Replace the motherboard.

all settings to defaul t values. Replace the hard disk.

Use the Recovery CDs t o reformat the hard disk and reinstall factory software.

Recovery CDs to reformat the hard disk and reinstall factory software.

Use the Recovery CDs t o reformat the hard disk and reinstall factory software.

hard disk. Replace the m otherboard. (See Hard Disk Tests at end of table.)

Replace the floppy drive. Replace the motherboard.

the floppy diskette is fully inserted in the drive. Make sure the drive is properly install ed. Replace the diskette. Repl ace the floppy drive. Replace the motherboard.

Run the Floppy Disk Controller tes t. Make sure the floppy diskette is fully inserted in the drive. Make sure the drive is properly install ed. Replace the diskette. Repl ace the floppy drive. Replace the motherboard.

3-26 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

Code Suggestions Keyboard Tests

0400h – 0401h

0410h – 0414h

0415h Replace the keyboard. Replace the

0416h – 0418h

900Fh Replac e the switchboard PCA. Replace the

901Ch Replace the keyboard. Replace the

901Dh Replace the CD player PCA. Replace the

Parallel Port Tests

0701h For the external loopback test, make sure the

0702h Replace the motherboard. 0704h –

0706h 0707h Connect the loopback connector. 0708h –

0709h

Audio Tests

0801h – 0804h

0806h – 0816h

08C0h – 08C2h

08D0h – 08F3h

Video Tests

0900h – 0933h

2100h – 2102h

2110h – 2120h

2130h Replace the display assembl y. Replace the

2140h – 2141h

2150h Replace the display assembl y. Replace the

9016h Reset the notebook. Replace the motherboard. 9017h

Replace the motherboard.

Check the keyboard ribbon cable connection. Replace the keyboard. Replace the motherboard.

switchboard PCA. Replace the motherboard. Replace the keyboard. Replace the

motherboard.

loopback connector is i nstalled and constructed properly. For the external or internal loopback test, replace the m otherboard.

Replace the motherboard.

Check the speaker connect i on. Replace the top case. Replace the motherboard.

If external speakers are being used, make sure the speakers are properly connected. Rerun the test. Replace the s peakers that fail this test repeatedly.

Check the speaker connect i ons. Replace the top case. Replace the motherboard.

Replace the motherboard.

Replace the display assembly. Replace the motherboard. If error also occurs with external monitor, replace the motherboard.

Replace the motherboard. Replac e the display assembly.

motherboard. If error also occurs with external monitor, replace the motherboard.

Replace the motherboard. Replac e the display assembly.

motherboard. If error also occurs with external monitor, replace the motherboard.

See Error! Bookmark not defined. for cosmetic guidelines. If warranted, replace the display assembly.

Code Suggestions CD Tests

0A00h Insert a CD in the drive. 0A01h Repeat the test. Repl ace the CD drive. 0A02h No repair. (Automat i c close not supported.) 0A03h Insert a different CD i n the drive and repeat the

0A04h Insert a data CD in the drive and repeat the

0A05h Insert a different CD i n the drive and repeat the

0A06h Insert a data CD in the drive and repeat the

0A07h Repeat the test. Repl ace the drive. 0A08h Insert an audio CD and repeat the t est.

0A09h Repeat the test. Repl ace the drive. 0A10h –

0A11h 0A12h Insert a different multisession CD and repeat

SMBUS Tests

0E00h – 0E20h

TI CardBus Tests

1201h Remove any PCI cards and repeat the test. 1202h –

1203h 1205h –

1206h

1207h Reset the notebook. Replace the motherboard.

USB Tests

1301h – 1316h

9006h (See USB Port Test below.)

ACPI Tests

1701h – 1702h

DVD Tests

1900h – 1904h

1905h Make sure the DVD Drive region and DVD

LAN/Modem Tests (3Com modem only)

8000h Repeat the test with the LAN cable/phone l i ne

test. Make sure the CD drive is installed properly. Replace the CD drive. Replace the motherboard.

test.

test. Make sure the CD drive is installed properly. Replace the CD drive. Replace the motherboard.

test. Replace the drive.

Replace the drive.

Insert an audio CD and repeat the test . Replace the drive.

the test. Replace the drive.

Replace the motherboard.

Insert a different PC Card and repeat the test. Replace the PCMCIA socket . Replace the motherboard.

Replace the motherboard.

Insert a different DVD in t he dri ve and repeat the test. Replace the DV D dri ve.

Media region match. If t he regi on i s not set for the drive, use an unencrypted DVD.

unplugged. Replace the cable/phone line. Check the connections. Replace the motherboard.

HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-27

Code Suggestions Fan Tests

9001h If the fan is already running, you m ay not hear

9002h Reset the notebook. Replace the motherboard.

Microphone Tests

9003h Replace the top case. Replace the

9004h Replace the motherboard.

USB Port Test

9006h Make sure a USB device is connect ed to the

IR Tests (FIR enabled, undocked)

9002h Reset the notebook. Replace the motherboard. 9007h –

9008h

9009h Do not run this test in Windows. For the one-

900Ah Repeat the test. For t he two-unit test, make

900Ch Repeat the test. Make sure the IR ports on the

Sound Tests

9018h – 901Ah

a change. Check the heatsink connection. Replace the heatsink. Replace the motherboard.

motherboard.

USB port being tested. Sel ect the correct speed for the device. Try another USB devi ce. Replace the motherboard (or dock component, if applicable).

Reset the notebook. Run BIOS Setup and restore default settings. Replace the motherboard.

unit test, replace the motherboard. For the twounit test, make sure the IR ports on the reflector and test computers are lined up and unobstructed. Replace the motherboard.

sure the IR ports on the reflec tor and test computers are lined up and unobst ructed. Replace the motherboard.

reflector and test computers are lined up and unobstructed. Restart the reflector unit. Replace the motherboard.

If this error occurs for external headphone, replace the motherboard. Otherwise, check speaker connections. Repl ace the top case.

Code Suggestions Dock Tests

9071h, 9073h

9075h, 9077h – 907Ah

907Bh Replace LED/button as sembly in dock. 907Eh Update the notebook BIOS . Replace the dock’s

9082h Rerun test with known good computer. Replace

9085h Restart the computer and repeat t he test. 9088h Replace electronics PCA in dock.

Hard Disk Tests

9602h 9603h 9604h Back up data if possible, t hen rei nstall

9605h Run the full HDD test, For a notebook t hat

9606h

9607h Back up data if possible, t hen use the

Update the notebook BIOS. Replace the dock’s electronics PCA.

Replace the dock’s elect roni cs PCA.

electronics PCA.

electronics PCA in doc k.

Failure may occur soon. B ack up data and replace the hard disk. Repeat the hard disk test. If other errors occur, follow the instructions for those errors.

applications. Use the Recovery CDs to reformat the hard disk and rei n stall factory software.

does not give an F10 prompt at boot (no Hibernate partition) or that has a non-Windows operating system, t hi s error may not indicate a failure. Otherwise, use the Recovery CDs to reformat the hard disk and rei n stall factory software.

Run the full HDD test. Use the Recovery CDs to reformat the hard disk and reinstall factory software.

Recovery CDs to reformat the hard disk and reinstall factory s oftware. Replace the hard disk.

3-28 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

Power-On Self-Test

The POST (Power-On Self-Test) is a series of initialization routines and diagnostic tests that the system BIOS runs when the notebook boots. The system BIOS will not boot the operating system if system memory, the CPU, DMA, or the interrupt controller fails the POST diagnostic tests. POST progress is indicated by a sequence of codes, and error messages are displayed if possible.

You should not necessarily interpret the failure of one or more POST tests as a hardware, software, or firmware failure. If an error message appears, confirm the problem using other diagnostic tools. Not all POST messages indicate a hardware, software, or firmware failure—some messages are for information only.

First, confirm the failure by performing a “clean” boot: If the computer fails to restart with a clean boot, it requires repair.

1. Remove all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard.

2. Provide “clean” AC power—no auto adapter or unusual AC adapter configuration.

3. Press the system-off switch to return the notebook to a known state.

If the BIOS detects a terminal error condition, it halts POST after issuing a terminal error beep code (see the following table). The beep code indicates the POST routine in which the terminal error occurred.

Table 3-4. POST Terminal-Error Beep Codes

Beep Codes* POST Description

1 One short beep before boot.

1-2 Search for option ROMs. 1-2-2-3 BIOS ROM checksum. 1-3-1-1 Test DRAM refresh. 1-3-1-3 Test NS87570 Keyboard Controller (part of motherboard). 1-3-4-1 RAM failure on address line xxxx. 1-3-4-3 RAM failure on data bits xxxx of low byte of memory bus. 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus. 2-1-2-3 Check ROM copyright notice. 2-2-3-1 Test for unexpected interrupts.

1 long-2 short Improper video configuration (check motherboard DIP switches) or external ROM

checksum failure.

1 long-5 short Display DIP switches and EEPROM settings do not match (check DIP switch

settings).

* Up to four groups of short beeps, except as noted.

The following table lists POST messages and explanations for reported problems. If the system fails after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error.

HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-29

Table 3-5. POST Messages

Message Description

0200 Failure Fixed Disk

0210 Stuck key

0211 Keyboard error

0212 Keyboard Controller Failed

0213 Keyboard locked – Unlock key switch

0220 Monitor type does not match CMOS – Run SETUP

0230 Shadow RAM Failed at offset: nnnn

0231 System RAM Failed at offset: nnnn

0232 Extended RAM Failed at offset: nnnn

0250 System battery is dead – Replace and run SETUP

0251 System CMOS checksum bad – Default configuration used

0260 System timer error

0270 Real time clock error

0280 Previous boot incomplete – Default configuration used

0281 Memory Size found by POST differed from CMOS

02B0 Diskette drive A error 02B1 Diskette drive B error

02B2 Incorrect Drive A type – run SETUP

02B3 Incorrect Drive B type – run SETUP

02D0 System cache error – Cache disabled

02F0: CPU ID:

02F4: EISA CMOS not writeable

02F5: DMA Test Failed

02F6: Software NMI Fail ed

The hard disk is not working or not conf i gured properl y. Make sure the disk is installed properly. Use BIOS Setup to make sure the hard disk type is correctly identified.

A key is stuck on the keyboard.

The keyboard is not working.

The keyboard controller failed its test. The motherboard may need to be replaced (it contains the keyboard controller).

Unlock the system to proceed.

The monitor type is not correctly identified in BIOS Setup.

Shadow RAM failed at offset nnnn of t he 64k block at which the error was detected.

System RAM failed at offset nnnn of the 64k block at which the error was detected.

Extended memory is not working or not configured properly at offset nnnn. Update t o t he latest BIOS version.

The CMOS clock battery indic at or shows that the battery is dead. Connect the AC adapter for at least 24 hours. Replace t he CMOS battery. Replace the motherboard.

System CMOS has been corrupted or modified incorrectly, perhaps by an appl i cation that changes data stored in CMOS. The BI OS installed Default Setup Values . If you do not want these values, enter BIOS S etup and enter your own values. If the error persists , check the system battery. Connect the AC adapter for at least 24 hours. Replace the motherboard.

The timer test fail ed. Replace the motherboard.

The real-time clock failed the BIOS test. The motherboard may need to be replaced.

The previous POST did not complete successfully. P O S T l oads default values and offers to run BIOS Setup. If f ai l ure was c aused by incorrect values that are not c orrected, the next boot will likely fail. This error is cleared the next time the sys t em is booted.

The memory size found by POST differed from CMOS.

Drive A: or B: is present but fails the BIOS POST dis kette tests. Make sure the dri ve i s installed properly and defined with the proper diskette type in BIOS Setup.

The type of floppy drive A: is not c orrectly identified in BIOS Set up.

The type of floppy drive B: is not c orrectly identified in BIOS Set up.

The RAM cache failed and BIOS dis abl ed the cache. The CPU may need to be replaced. A disabled cache slows system performance considerabl y.

CPU socket number f o r Mult i -Processor error.

ServerBIOS2 test error: Cannot write t o EISA CMOS.

ServerBIOS2 test error: Cannot write to extended DMA (Direct Memory Access) regi sters.

ServerBIOS2 test error: Cannot generate software NMI (Non-Maskable Interrupt).

3-30 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

Message Description

02F7: Fail-Safe Timer NMI Failed

device Address Conflict

Allocation Error for: device

CD ROM Drive

Entering SETUP ...

Failing Bits: nnnn

Fixed Disk n

Invalid System Configuration Data

I/O device IRQ conflict

PS/2 Mouse Boot Summary Screen:

nnnn kB Extended RAM Passed

nnnn Cache SRAM Passed

nnnn kB Shadow RAM Passed

nnnn kB System RAM Passed

Operating system not found

Parity Check 1 nnnn

Parity Check 2 nnnn

Press <F1> to resume, <F2> to Setup, <F3> for previous

Press <F2> to enter Setup

PS/2 Mouse:

System BIOS shadowed

UMB upper limit segment address: nnnn

Video BIOS shadowed

ServerBIOS2 test error: Fail-Safe Timer takes too long.

Address conflict for specified device.

Resolve the resource conflict for the specified device.

CD ROM Drive identified.

Starting the BIOS Set up program.

The hex number nnnn is a map of the bits at the RAM address that failed the memory test. Each 1 in the map indicates a failed bit. See errors 230, 231, or 232 above f o r of fset address of the failure in System, Extended, or Shadow memory.

Fixed disk n (0–3) identified.

Problem with NVRAM (CMOS) data.

An I/O device has an IRQ conf l i ct.

A PS/2 mouse is i nstalled.

Where nnnn is the amount (in KB) of SDRAM succ essfully tested.

Where nnnn is the amount (in KB) of system cache successfull y t ested.

Where nnnn is the amount (in KB) of shadow RAM succes sfully tested.

Where nnnn is the amount (in KB) of system RAM successfully tes ted.

No operating system was found on drive A: or drive C:. Enter BIOS Setup and see i f the hard disk and drive A: are properly identifi ed.

A parity error was found in the system bus. (Parity is a m ethod for checking errors in binary data: a parity error indicates t hat some data has been corrupted.) The BIOS attempts to locate the address and displ ay i t on the screen, and otherwise displays ????.

A parity error was found in the I/O bus. The BIOS attempts to locate the address and display it on the screen, and otherwise dis pl ays ????.

Displayed after any recoverable error m essage. Press <F1> to resume the boot process, or <F2> to enter BIOS Setup and change the settings. Press <F3> to dis pl ay the previous screen (usually an initializat i on error of an Option ROM, such as an add-on card). Write down and follow the information shown on the screen.

Optional message displayed during POST.

A PS/2 mouse was identi f i ed.

System BIOS was copi ed t o shadow RAM.

Displays the address nnnn of the upper limit of Upper Memory Blocks, indicating released segments of the BIOS that can be reclaimed by a virtual memory manager.

Video BIOS was copied to shadow RAM.

HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-31

Sycard PCCtest 450/460 CardBus Card (Optional)

The PCCtest 450 and 460 CardBus Cards (version 1.05) available from Sycard Technology are the only recommended diagnostic tool that tests the functionality of the PCMCIA slots using a PCMCIA card. Each is a Type II PC Card that works with compatible test software to exercise PCMCIA functions. (For details, see the Sycard Technology Web site: http://www.sycard.com.)

The PCCtest product contains these components:

• PCCtest 450 or 460 (revision 1.05) PC Card.

• PCCtest 450/460 test software disk. (Software updates are available at the Sycard Technology

web site: http://www.sycard.com.)

• Configuration headers (PC Card/16-bit and CardBus/32-bit) that attach to the card.

In addition, you will need this:

• CardBus extender card (such as the Sycard PCCextend 70) to avoid wear on the Sycard PCMCIA

connector.

The Sycard PCCtest 450 and 460 provide the following tests. See the Sycard documentation for details about running the tests.

Table 3-6. Sycard PCCtest Commands

Slot PCMCIA PC Card (16-bit) test

(PC Card configuration header)

XE3/N5000

(technology code GF)

Upper Lower

PCT450 -1 -ba6 51;vPCT450 -0 -ba6 51;v-

TESTCB -1 -b56 -v -p -jsd000 :0 -k3 TESTCB -0 -b56 -v -p -jsd000 :0 -k3

CardBus (32-bit) test

(CardBus configuration header)

3-32 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

Desktop and Windows M anagement Interfaces (DMI/WMI)

Note

HP TopTools are not supported on Pavilion models.

The Desktop Management Interface and Windows Management Instrumentation are basically sets of rules for accessing information about a computer. DMI/WMI allows an application to determine, for example, the operating system being used, which hardware and software components are in the computer, and possibly whether any of the components need replacing. A local or remote application can use the DMI/WMI interface to check which hardware and software components are installed on your computer, and may be able to tell how well they are working or if they need replacement.

Installing the DMI Package

The DMI package is either preinstalled on the computer’s hard disk or can be downloaded from http://www.hp.com/toptools installed before it can be used. Install the package as follows.

To install the DMI preloaded on the hard disk:

• In Windows, click Start, Programs (or All Programs), HP TopTools for Notebooks, Setup.

To install the DMI from the Recovery CDs or from floppy disks:

1. Insert Recovery CD disk 1 into the CD/DVD drive, or insert floppy disk #1 into the floppy drive.

(the contents are the same in both cases). The package must be properly

2. Select and run the SETUP program from the dmi\disk1 directory on the CD (under \hp\drivers), or from floppy disk #1.

Using DMI/WMI

For a complete description of how to use DMI/WMI, see the following documentation provided with the computer:

• A README.TXT file.

• A Windows online help file describing Hewlett-Packard’s implementation of DMI (group and

attribute definitions): click Start, Programs (or All Programs), HP TopTools for Notebooks, HP TopTools Help.

Uninstalling the DMI Package

1. Click Start, Programs (or All Programs), HP TopTools for Notebooks, Uninstall DMI (Windows 98) or Uninstall WMI (Windows 2000 or XP).

2. Restart the notebook.

HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-33

BIOS Setup Utility

The BIOS Setup utility provides access to basic configuration settings. It is independent of the operating system.

Running the BIOS Setup Utility

1. Restart the computer.

2. When the HP logo appears, press F2 to enter the BIOS Setup utility.

3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate:

• Press the left and right arrow keys to move among menus.

• Press the up and down arrow keys to move among parameters in a menu.

• Press F5 or F6 to move through values for the current parameter, or press Enter to change a

setting.

4. After you select the options you want, press F10 or use the Exit menu to exit BIOS Setup.

If the settings cause a conflict between devices during reboot, the system prompts you to run

BIOS Setup again, and marks the conflicting settings.

Table 3-7. BIOS Setup Menus and Parameters

Omnibook XE3: Introduced with BIOS version GF.M1.01 (Windows XP) or GF.M1.02 (Windows 98 and 2000)

(Autumn 2000).

Main Menu Description Default

BIOS Revision Shows the current BIOS version. Detected

automatically.

UUID number Displays the value of the 16-byte UUID (Universally Unique

ID) as 32 hex characters.

System Time Sets the time using 24-hour format. Values set take effect

immediately. System Date Sets the date using mm/dd/yy format. Diskette A Sets the floppy drive type. Detected and set

Internal Hard Disk Sets the hard disk drive type and various drive parameters. Detected and set

Extended Memory Shows the extended memory size. Detected

Television Type NTSC or PAL standard. NTSC

Detected automatically.

automatically.

3-34 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

System Devices Menu Description Default

PS/2 Pointing Devices Enables (Both) or disables (Auto) the internal pointing devices

when an external PS/2 mouse is connected.

Infrared Port (selected models)

Base I/O address Sets the I/O address. 2F8h Interrupt Sets the I/O interrupt. IRQ3 Mode Sets the port to FIR (fast infrared) or SIR (standard infrared)

DMA channel Sets the DMA channel for the infrared port in FIR mode. DMA1 LCD Status Panel Display Enables display on the status panel. Enabled LCD Status Panel Date

Format LCD Status Panel Time

Format

Security Menu Description Default

User Password is Shows if a user password is set. Clear Administrator Password is Shows if an administrator password is set. Clear Set User Password Sets, changes, or clears the user password. (The

Set Administrator Password

Password Required to Boot

Boot Menu Description Default

Shows the order of boot devices. Move the entries (press F5

Exit Menu Description

Exit Saving Changes Saves Setup changes to CMOS, then exits and restarts. Exit Discarding Changes Discards any Setup changes made since last save, then exits

Load Setup Defaults Restores default settings, and remains in Setup. Does not

Enables the infrared port (the port is configured by the user). Disabled

communications.

Sets the date format used in the status panel mm/dd/yy

Sets the time format used in the status panel. hh:mm, AM/PM

administrator password must be set first.) The password can have no more than 8 characters (0–9, A–Z), and cannot include special or accented characters.

Sets, changes, or clears the administrator password, which protects BIOS Setup settings. The password can have no more than 8 characters (0–9, A–Z), and cannot include special or accented characters.

Sets whether a user password is required when the notebook boots. Requires the administrator password for changes.

and F6) to change the order.

and reboots. Does not affect security, date, or time changes.

affect security, date, or time changes.

Auto

FIR

(24-hour format)

Disabled

1. Hard Drive

2. CD-ROM Drive

3. Removable Devices

HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-35

Updating the Notebook’s BIOS

Hewlett-Packard may from time to time provide updates to the notebook’s BIOS. Use e-DiagTools for Windows to download and install these updates as needed.

Caution

The BIOS update completely replaces the previous BIOS, so follow these directions exactly or you might damage the notebook. The BIOS update also resets the configurations in the BIOS Setup utility—except for BIOS passwords—so record these before performing the update.

Update the notebook’s BIOS as follows:

1. In Windows, exit any programs that are running.

2. Undock the notebook if it is docked, and remove any PC cards from it.

3. Connect the AC adapter to the notebook.

4. Connect any cables or equipment needed to connect to the Internet.

5. Click Start, Programs (or All Programs), HP e-DiagTools, e-DiagTools for Windows.

6. Click Update, select Download New and click OK. Follow the instructions that appear. Once the update process begins, do not interrupt it.

The first time you make an Internet connection from this program on a particular unit, click Change Settings in the Connect window to define your connection settings.

7. When the process is completed, reset the system: insert a pin or straightened paper clip into the recess on the left side of the computer, underneath the PC card eject buttons.

BIOS updates are also available from the HP Customer Care web site (www.hp.com/go/support).

3-36 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

HP Omnibook XE3 Intel Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual