HP Notebook PC
Reference Guide
Notice
This manual and any examples contained herein are provided “as is” and are subject to
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2 Reference Guide
HP Software Product License Agreement
Your HP product contains software programs. CAREFULLY READ THIS LICENSE
AGREEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT. RIGHTS
IN THE SOFTWARE ARE OFFEREDONLY ON THE CONDITION THAT THE
CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE
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YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT
AGREE WITH THE TERMS OF THE LICENSE AGREEMENT, YOU MUST NOW
EITHER REMOVE THE SOFTWARE FROM YOUR HARD DISK DRIVE AND
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ANY OTHER SOFTWARE WARRANTY STATEMENT THAT MAY BE
INCLUDED IN THIS HP PRODUCT OR MAY BE FOUND ONLINE.
Operating system and software applications by Microsoft are licensed to you under the
Microsoft License Agreement contained in the Microsoft documentation or displayed on
your screen when Microsoft Software Products are launched. Other non-HP Software
and Operating Systems are covered by the appropriate vendor license. The following
License Terms govern the use of the HP software:
USE. Customer may use the software on any one HP product. Customer may not network
the software or otherwise use it on more than one HP product. Customer may not reverse
assemble or decompile the software unless authorized by law.
COPIES AND ADAPTATIONS. Customer may make copies or adaptations of the
software a) for archival purposes or (b) when copying or adaptation is an essential step in
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Reference Guide 3
PRODUCT RECOVERY CD-ROM. If your HP product was shipped with a product
recovery CD-ROM: (i) The product recovery CD-ROM and/or support utility software
may only be used for restoring the hard disk of the HP product with which the product
recovery CD-ROM was originally provided. (ii) The use of any operating system
software by Microsoft contained in any such product recovery CD-ROM shall be
governed by the Microsoft License Agreement.
TRANSFER OF RIGHTS IN SOFTWARE. Customer may transfer rights in the software
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prior agreement of the third party to be bound by the terms of this License Agreement.
Upon such a transfer, Customer agrees that his/her rights in the software are terminated
and that he/she will either destroy his/her copies and adaptations or deliver them to the
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SUBLICENSING AND DISTRIBUTION. Customer may not lease, sublicense the
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media or by telecommunication without the prior written consent of Hewlett-Packard.
TERMINATION. Hewlett-Packard may terminate this software license for failure to
comply with any of these terms provided Hewlett-Packard has requested Customer to
cure the failure and Customer has failed to do so within thirty (30) days of such notice.
UPDATES AND UPGRADES. Customer agrees that the software does not include
updates and upgrades which may be available from Hewlett-Packard under a separate
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EXPORT CLAUSE. Customer agrees not to export or re-export the software or any copy
or adaptation in violation of the U.S. Export Administration regulations or other
applicable regulation.
U.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication, or disclosure is
subject to HP standard commercial license terms and for non-DOD Departments and
Agencies of the U.S. Government, the restrictions set forth in FAR 52.227-19(c)(1-2)
(June 1987) Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA 94304
U.S.A. Copyright (c) 2000–2001 Hewlett-Packard Company. All Rights Reserved.
Customer further agrees that Software is delivered and licensed as “Commercial
computer software” as defined in DFARS 252-227-7014 (June 1995) or as a
“commercial item” as defined in FAR 2.101(a), or as “Restricted computer software” as
defined in FAR 52.227-19 (or any equivalent agency regulation or contract clause),
whichever is applicable. The Customer agrees that it has only those rights provided for
such Software by the applicable FAR or DFARS clause or the HP standard software
agreement for the product involved.
Support Policy for Support Pack of Operating Systems. HP provides end user support for
HP PCs that use Microsoft Operating Systems, including its latest service packs. This
support will be available within 30 days of the software being released.
4 Reference Guide
Edition History
Edition 1 .......................................... October 2000
Edition 2 .......................................... January 2001
Edition 3 ........................................... August 2001
This manual is printed on recycled paper.
Reference Guide 5
Contents
Introducing Your Computer .........................................................................................11
Taking Inventory ........................................................................................................12
To buy accessories ................................................................................................12
To find more information...................................................................................... 13
Identifying Parts of the Notebook............................................................................... 14
Top and right side view......................................................................................... 14
Front view .............................................................................................................15
Rear and left side view..........................................................................................16
Bottom view..........................................................................................................17
Status lights........................................................................................................... 18
Multimedia buttons ...............................................................................................19
Status panel ...........................................................................................................20
Setting Up the Computer ............................................................................................21
To install the battery..............................................................................................21
To connect AC power ...........................................................................................22
To connect a phone line ........................................................................................23
To turn on the computer........................................................................................24
To set up Windows ...............................................................................................24
To register your computer.....................................................................................25
To connect to an Internet Service Provider...........................................................27
To reset your computer .........................................................................................28
Using Your Computer....................................................................................................29
Operating the Computer..............................................................................................30
To use the Fn hot keys ..........................................................................................30
To use the Windows and Applications keys .........................................................31
To use the embedded keypad ................................................................................ 32
To use the ALT GR key........................................................................................32
To adjust the display .............................................................................................33
To adjust the volume.............................................................................................34
To use the touch pad .............................................................................................35
To change the boot device ....................................................................................36
To use the One-Touch buttons.............................................................................. 37
To insert or remove a CD or DVD........................................................................ 38
To play DVDs ....................................................................................................... 38
To create or copy CDs ..........................................................................................39
Securing the Computer ...............................................................................................40
To set up password protection ..............................................................................40
To attach a security cable......................................................................................42
To use virus-protection software...........................................................................43
Working in Comfort with a Notebook PC.................................................................. 44
Caring for Your Computer.......................................................................................... 46
Reference Guide 7
To protect your hard disk drive.............................................................................46
To take care of your computer ..............................................................................46
To safeguard your data.......................................................................................... 47
To extend the life of the display............................................................................ 47
To get the most from your batteries ......................................................................48
To clean your computer ........................................................................................48
Traveling with Your Computer..................................................................................... 49
Managing Power Consumption ..................................................................................50
To use automated power management.................................................................. 50
To use manual power management.......................................................................53
Using Battery Power...................................................................................................56
To check the battery status....................................................................................56
To respond to a low-battery warning ....................................................................57
To optimize battery operating time .......................................................................58
To control the processor speed with SpeedStep.................................................... 58
Making Connections....................................................................................................... 59
Using the Modem........................................................................................................60
Important safety information.................................................................................60
To connect the modem.......................................................................................... 61
To connect to the Internet .....................................................................................62
To disconnect from the Internet ............................................................................ 63
To dial in to a network .......................................................................................... 64
To change your modem settings ...........................................................................64
To send and receive e-mail ...................................................................................65
To send and receive faxes (Windows 98) .............................................................66
To send and receive faxes (Windows 2000) .........................................................67
To send and receive faxes (Windows XP) ............................................................ 68
Connecting to a LAN..................................................................................................69
Connecting PC Cards.................................................................................................. 70
Connecting External Components ..............................................................................72
To identify the ports..............................................................................................72
To connect a printer or another parallel device..................................................... 74
To connect an external keyboard or PS/2 mouse .................................................. 74
To connect a USB device......................................................................................74
To connect audio devices......................................................................................75
To use infrared devices .........................................................................................75
To use an external monitor.................................................................................... 77
To use a TV set as monitor ...................................................................................79
To use the port replicator ......................................................................................81
To connect an IEEE1394 device...........................................................................82
8 Reference Guide
Configuring and Expanding Your Computer.............................................................. 83
Using the BIOS Setup Utility .....................................................................................84
Installing RAM Modules ............................................................................................85
To install a RAM expansion module.....................................................................85
To remove a RAM expansion module ..................................................................86
To replace the system RAM module.....................................................................87
Expanding the Hibernate Partition (Windows 98)...................................................... 88
Updating Windows Drivers ........................................................................................89
Service and Support .......................................................................................................91
Hewlett-Packard Limited Warranty Statement ........................................................... 92
Getting Support for Your HP Notebook PC ............................................................... 94
To use the Reference Guide ..................................................................................94
To get help from the HP notebook web site.......................................................... 94
To call HP for service and support........................................................................95
Obtaining Repair Service............................................................................................ 98
To receive warranty repair service........................................................................98
To prepare your computer for shipment................................................................99
Solving Problems with Your Computer .....................................................................101
Troubleshooting Techniques.....................................................................................102
Audio problems................................................................................................... 102
CD and DVD problems.......................................................................................103
Display problems ................................................................................................104
Hard disk drive problems....................................................................................106
Heat problems .....................................................................................................107
Infrared Problems................................................................................................ 107
Keyboard, touch pad, and mouse problems ........................................................108
LAN problems.....................................................................................................109
Memory problems ............................................................................................... 110
Modem problems ................................................................................................111
One-Touch button problems ...............................................................................115
Parallel and USB problems ................................................................................. 116
PC card (PCMCIA) problems ............................................................................. 116
Performance problems ........................................................................................117
Port replicator problems......................................................................................118
Power and battery problems................................................................................ 118
Printing problems................................................................................................121
Startup problems .................................................................................................121
Standby and resume problems ............................................................................122
Testing Hardware Operation..................................................................................... 123
Reference Guide 9
Recovering and Reinstalling Software......................................................................125
To recover the factory installation of your hard disk.......................................... 125
To replace a damaged Recovery CD ...................................................................126
To update the HP notebook BIOS.......................................................................126
To recover an application.................................................................................... 127
Specifications and Regulatory Information ...............................................................129
Hardware and Software Specifications.....................................................................130
BIOS Setup utility options ..................................................................................130
Hardware specifications......................................................................................133
Modem Reference Information................................................................................. 135
AT commands (Ambit) .......................................................................................135
S-registers (Ambit).............................................................................................. 140
Selected result codes (Ambit) .............................................................................141
Safety Information .................................................................................................... 142
Power cords......................................................................................................... 142
Battery safety ......................................................................................................143
Laser safety .........................................................................................................144
LED safety ..........................................................................................................144
Regulatory Information.............................................................................................145
U.S.A...................................................................................................................145
Canada.................................................................................................................146
European Union ..................................................................................................147
Japan ...................................................................................................................149
Russia..................................................................................................................149
International ........................................................................................................149
Index .............................................................................................................................. 151
10 Reference Guide
Introducing Your Computer
Reference Guide 11
Introducing Your Computer
Taking Inventory
Taking Inventory
Your HP notebook PC is shipped with these items:
• battery
• AC adapter and power cord
• Quick Start sheet
• HP notebook PC Startup Guide
• Recovery CD (or CDs), used to restore Windows and all software included with your
computer
• Microsoft Windows manual
• telephone cord (if your computer has a built-in modem)
In addition, your HP notebook includes preinstalled software. (The exact software
installed depends on your particular notebook model.)
To buy accessories
You can buy accessories for your computer online. For the latest accessories and options,
visit the HP notebook web site (www.hp.com/notebooks). As new accessories become
available, you'll find them listed there.
Here are some of the HP notebook accessories and replacement items offered:
• port replicator (for selected models)
• auto/airline adapter
• AC adapter
• ultraslim AC adapter
• primary lithium ion battery
• PS/2 Y adapter for mouse and keyboard
• additional RAM
12 Reference Guide
Introducing Your Computer
Taking Inventory
To find more information
Here are some sources of information about your HP notebook PC.
Source Description
Quick Start sheet
Startup Guide
HP Notes
Introductory Microsoft
manual for Windows
Windows Help
HP notebook web site
HP Customer Care web site
Corporate Evaluator’s Guide
This pictorial introduction shows you how to get the computer up and
running quickly.
The Startup Guide is the printed HP manual that came with your
computer. It shows how to set up and operate your computer and where
to go for help if you run into trouble.
This document contains late-breaking information available after the
Reference Guide was completed:
Double-click the HP Notes icon on the desktop (if available).
Windows 98 or 2000: click Start, Programs, HP Library, HP Notes.
Windows XP: click Start, Help and Support, HP Library, HP Notes.
This manual contains information about using the standard features of
Microsoft Windows.
Click Start, Help (or Help and Support).
www.hp.com/notebooks
www.hp.com/go/support
This provides information about installing alternate operating systems, as
well as how to configure your notebook computer in a corporate,
networked environment. Located at the HP notebook web site.
Reference Guide 13
Introducing Your Computer
Identifying Parts of the Notebook
Identifying Parts of the Notebook
Top and right side view
1 One-Touch buttons 8 CD-ROM, CD-RW, DVD, or CD-RW/DVD drive
2 Power switch 9 Microphone
3 Status lights (see “Status lights” on page 18) 10 CD-ROM/DVD eject button
4 Pad Lock touch pad on/off button 11 Blue standby button
5 Touch pad (pointing device) 12
6 Scroll up/down toggle 13
7 Click buttons
14 Reference Guide
Modem port (on selected models)
LAN port (on selected models)
Introducing Your Computer
Identifying Parts of the Notebook
Front view
14 Headphone audio jack
15
Status panel mode select button (on selected models)
16
Status panel (on selected models)
17
Multimedia buttons (on selected models)
18 Latch (to open computer)
Reference Guide 15
Introducing Your Computer
Identifying Parts of the Notebook
Rear and left side view
19 AC adapter (power) jack 26 USB ports
20 PS/2 port (external mouse or keyboard) 27 Microphone jack
21 VGA port 28 Kensington lock slot (security connector)
22 Parallel port 29 PC card slots
23
IEEE1394 port (on selected models)
24
Infrared port (on selected models)
25 TV output port 32 Floppy disk drive
30 System-off switch (for resetting computer)
31 PC card eject buttons
16 Reference Guide
Introducing Your Computer
Identifying Parts of the Notebook
Bottom view
33 Battery
34 Battery latch
35 Expansion RAM cover
36 System RAM cover
37
Port replicator (docking) connector (on selected models)
38 Mini-PCI cover (no user parts inside)
Reference Guide 17
Introducing Your Computer
Identifying Parts of the Notebook
Status lights
1 Power
2 Battery
3 Caps lock (capital letters)
4 Num lock (numeric keypad)
5 Scroll lock
6 Floppy disk drive access
7 Hard disk drive access
8 CD-ROM, CD-RW, DVD, or CD-RW/DVD drive access
18 Reference Guide
Introducing Your Computer
Identifying Parts of the Notebook
Multimedia buttons
(Provided for selected models.) The multimedia buttons are on the front of the
computer, to the right of the status display. They control the computer’s CD and DVD
players, and work much the same way as the controls of a standalone multimedia player.
If the system is turned off (or in standby or hibernate mode), you can still play audio
CDs. Slide the multimedia power switch to the left to activate the player without turning
on the computer. (See “Managing Power Consumption” on page 50 for information
about standby and hibernate modes.)
1 Multimedia power (use when system is off or in standby or hibernate mode)
2 Previous track
3 Play/pause
4 Stop (when computer is on)*, Stop/eject (when computer is off)
5 Next track
6 Volume control down
7 Volume control up
* To eject a CD or DVD, press the eject button on the CD/DVD drive.
When the system is on, it can display onscreen the labels of the multimedia buttons as
you press them. To change this:
• Click Start, Settings, Control Panel, Keyboard (Windows 98 or 2000) or Start,
Control Panel, Printers and Other Hardware, Keyboard (Windows XP), then select
the Onscreen Display tab.
Reference Guide 19
Introducing Your Computer
Identifying Parts of the Notebook
Status panel
(Provided for selected models.) The status panel on the front of the computer provides
information about CD playback status, system power management, system date and time,
and battery status. Messages are displayed on the 8-character LCD display, and you can
switch from one message to another by pressing the mode button to the left of the
display.
When the computer is on, these modes are displayed sequentially as you press the mode
button:
• power status: ON, OFF,
• date
• time
• battery charge remaining (0% to 100%)
• CD player status (if CD player is running): shows the track number, play status
(playing, paused, or stopped), and time counter
When the computer is off and the CD player is off, you can use the status panel by
sliding the multimedia power switch to the left to turn it on. (Remember to turn it off
when you are through.)
If you change the Windows time or date (from Control Panel or the taskbar), the change
will not appear on the status panel until the next time you start the computer.
If you want to change the format used to display the date or time in the status panel,
change it in the BIOS—see “Using the BIOS Setup Utility” on page 84.
(standby), or (hibernate)
20 Reference Guide
Introducing Your Computer
Setting Up the Computer
Setting Up the Computer
To install the battery
Your computer is shipped with the battery installed. If the battery has been removed, you
can install it by inserting it into the battery bay on the bottom of your computer. Insert
the back edge first, as shown, then press down the front edge until the battery latch clicks
shut.
WARNING
Once you have installed the battery, connect the AC adapter to the computer and
recharge the battery while you work. You can also replace a low battery with a charged
one.
Do not mutilate, puncture, or dispose of batteries in fire. A battery can burst or
explode, releasing hazardous chemicals. A rechargeable battery must be recycled
or disposed of properly.
Reference Guide 21
Introducing Your Computer
Setting Up the Computer
To connect AC power
Plug in the AC adapter, then connect the AC adapter to the rear of the computer. The
battery starts charging.
CAUTION
Use only an HP AC adapter intended for this product, either the adapter that
came with the computer or another authorized HP adapter. Using an unauthorized
AC adapter can damage the computer and may void your warranty. Refer to the
warranty statement for your product.
22 Reference Guide
Introducing Your Computer
Setting Up the Computer
To connect a phone line
Selected models of the HP notebook PC include a built-in modem. If you prefer, you can
instead use a PC card modem or an external modem to connect a phone line.
1. Plug one end of the phone line into the modem phone jack on the computer. Be sure it
clicks into place.
CAUTION
2. Plug the other end of the phone line into a telephone jack. (If the phone line does not
fit your telephone jack, you may need to use an adapter.)
Your built-in modem may not work with multiple phone lines or a private branch
exchange (PBX). It cannot be connected to a coin-operated telephone, and it does
not work with party lines. Some of these connections may result in excess electrical
voltage and could cause a malfunction in the internal modem. Check your
telephone line type prior to connecting your phone line.
Reference Guide 23
Hint
Introducing Your Computer
Setting Up the Computer
To turn on the computer
Press the blue standby button located above the center of the keyboard. Windows starts
automatically. If you are turning on the computer for the first time, go to “To set up
Windows,” below.
The power status light next to the power switch (see “Status lights” on page 18) reports
the following:
• steady green light: computer is on
• steady amber light: computer is in standby mode
• no light: computer is off or in hibernate mode
See “Managing Power Consumption” on page 50 for additional information.
If your computer does not turn on when operating on battery power, the battery may be
out of power. Plug in the AC adapter and press the standby button again.
To set up Windows
Your HP notebook has Microsoft Windows—either Windows 98, Windows 2000, or
Windows XP—preinstalled on the hard disk drive. The first time you turn on your
computer, a Windows Setup program will automatically run so that you can customize
your setup.
Before you begin, connect the AC adapter to your notebook, since your battery may not
be sufficiently charged to complete the Windows setup. Also, be sure to connect the
notebook to a phone line—see “To connect a phone line” on page 23.
1. Press the blue standby button. The Windows Setup program starts automatically.
2. Follow the instructions as they appear on the screen.
During setup, you are prompted to enter a user name and accept the License
Agreement.
You can also register your computer at this time. Follow the instructions on the
screen during setup.
24 Reference Guide
Note
Introducing Your Computer
Setting Up the Computer
3. If your computer has a modem, check the modem’s country or region settings:
• Windows 98: click Start, Settings, Control Panel, double-click Modems, then
click Dialing Properties.
• Windows 2000: click Start, Settings, Control Panel, double-click Phone and
Modem Options, then click Edit on the Dialing Rules tab.
• Windows XP: click Start, Control Panel, Printers and Other Hardware, Phone
and Modem Options, then click Edit on the Dialing Rules tab.
You may be required to enter your Windows Product key. To locate it, look on the
Certificate of Authenticity packaged with the Microsoft Windows manual, or look for a
sticker in the battery compartment.
If you have any connection problems with your modem, try redialing. If that doesn’t
work, you can skip registration for now.
To register your computer
Be sure to register your computer. Registering is free and fast, and it ensures you will
receive quicker, more personalized support. The information you provide during
registration will be used to provide you with better products and services.
You can register while setting up Windows, or later in any of three ways: by modem, by
phone, or by fax. For some countries and models, an HP notebook registration icon is
available on the desktop.
By modem
If you have Windows 98 or XP, you are automatically prompted to register. To register
by modem, see that the phone is connected, then follow the onscreen instructions.
If you have Windows 2000, you are not prompted to register, but you can register by
modem if you double-click the HP Notebook Registration icon on the desktop or click
the Register link in the Windows 2000 welcome screen. See that the phone line is
connected and follow the onscreen instructions.
If you choose not to register right away, you can register by modem later by doubleclicking the Registration icon on the desktop (if available).
Reference Guide 25
Introducing Your Computer
Setting Up the Computer
Note
Note
In Windows 2000, if the registration application is launched from a reminder (e.g., from
the Microsoft Task Scheduler), it may fail to find a phone number for your country. In
this case, double-click the HP Notebook Registration icon on the desktop and the
application will succeed in finding a phone number to register successfully.
If you encounter a busy signal while attempting to register by modem, the registration
client may suspend with an hourglass icon. Click the Back button and dial-out again.
If your computer does not have a built-in modem, you can register after you set up a PC
card modem or an external modem—or you can register by phone or fax.
By phone
You can call your HP Customer Care Center and register by phone. See “To call HP for
service and support” on page 95 for the phone number.
By fax
If a printer is connected to your computer, you can print a registration form and fax it to
HP. Double-click the HP Notebook Registration icon on the desktop (if available), and
print the registration form. You will find the fax number on the form.
By completing registration, you will:
• Record your ownership of the computer with Hewlett-Packard and gain access to
service, support, and information.
• Record your ownership of the Windows 98 or XP operating system with Microsoft. If
you have Windows 2000, please contact Microsoft separately to register the operating
system.
26 Reference Guide
Introducing Your Computer
Setting Up the Computer
To connect to an Internet Service Provider
Before you can connect to the Internet, you need to set up an account with an Internet
Service Provider (ISP). In some countries, Hewlett-Packard provides easy Internet
signup so that you can connect quickly to an ISP.
1. Connect your built-in modem. (If your computer does not have a built-in modem, you
can instead use a PC card modem or an external modem.)
2. Click Start, Programs, Online Services (Windows 98 or 2000) or Start, All Programs,
Easy Internet Signup (Windows XP), and select one of the listed ISPs. This begins
the registration process for the ISP you have chosen.
OR
If available, double-click the Connect to the Internet or Easy Internet Signup desktop
icon. This launches the Internet Connection or New Connection wizard, which helps
you locate an ISP in your area, transfer an existing Internet account to this computer,
or set up an Internet connection manually.
If AOL is your ISP, click Start, Settings, Control Panel, and double-click Internet
Options (Windows 98 or 2000), or click Start, Control Panel, Network and Internet
Connections, Internet Options (Windows XP). Select the Connections tab, then select
either “Dial whenever a network connection is not present” or “Always dial my default
connection.”
You can also make arrangements with an ISP of your choice for Internet connection.
Reference Guide 27
Introducing Your Computer
Setting Up the Computer
To reset your computer
If Windows or your computer stops responding, you can reset the computer and restart
Windows.
1. If possible, shut down Windows: click Start, Shut Down, Shut down (Windows 98 or
2000) or Start, Turn Off Computer, Turn Off (Windows XP).
–or, if this fails–
Press CTRL+ALT+DEL, then click Shut Down.
2. If the computer does not shut down, slide and hold the power switch for five seconds,
then release it.
3. If the computer still does not shut down, insert a pin or straightened paper clip into
the system-off switch on the left side of the computer, underneath the PC card eject
buttons.
4. After the computer shuts down, press the blue standby button to turn the computer on
again.
28 Reference Guide
Using Your Computer
Reference Guide 29
Using Your Computer
Operating the Computer
Operating the Computer
To use the Fn hot keys
The combination of the Fn key plus another key creates a hot key—a shortcut key
sequence—for various system controls. Press and hold Fn while pressing the appropriate
key.
Hot key Does this
Fn+F1 Decreases the display’s brightness
Fn+F2 Increases the display’s brightness
Fn+F5 Switches among the built-in display, an external display, and
simultaneous displays
Fn+F7 Toggles the sound on and off (mutes sound)
Fn+F8 Toggles the embedded numeric keypad on and off (see “To use
the embedded keypad” on page 32)
Fn+Lock key* Toggles Scroll Lock on and off
Fn+Up arrow Increases sound volume
Fn+Down arrow Decreases sound volume
*The Lock key is in the top row of the keyboard:
30 Reference Guide
Using Your Computer
Operating the Computer
To use the Windows and Applications keys
The Windows key brings up the Windows Start menu. This is the same as clicking the
Start button on the taskbar.
The Applications key brings up the shortcut menu for the current application. This is the
same menu that appears when you click the right mouse button while pointing at the
application.
Windows key combinations
Key combination Does this
Windows key+BREAK Displays System Properties dialog box (Windows 2000 and
XP)
Windows key+E Runs Windows Explorer (Windows 98) or My Computer
(Windows 2000 and XP)
Windows key+F1 Runs Windows Help
Windows key+F Runs Windows Find: Files or Folders (Windows 98 or 2000)
or Search (Windows XP)
Windows key+M Minimizes all displayed windows
Shift+Windows key+M Returns all minimized windows to original size
Windows key+R Starts the Windows Run dialog box
Windows key+U Opens Utility Manager (Windows 2000 and XP)
Reference Guide 31
Using Your Computer
Operating the Computer
To use the embedded keypad
After pressing Fn+F8 to activate the numeric keypad, you must press the Lock key
(in the top row of the keyboard) to turn number lock on or off.
When number lock is on:
• Keys change to the numeric or arithmetic designations printed on the right side of the
keys in the numeric keypad area.
• The Num Lock status indicator is lit.
• To turn off the embedded keypad, press Fn+F8 again.
To use the ALT GR key
Non–U.S. keyboards have an ALT GR key to the right of the spacebar. This is a shift key
providing access to certain keyboard characters.
• For a character in the lower-right corner of a key, press and hold ALT GR to type the
character.
1. Shifted.
2. Unshifted.
3. ALT GR.
32 Reference Guide
Hint
Using Your Computer
Operating the Computer
To adjust the display
Changing the brightness
• To decrease the brightness, press Fn+F1.
• To increase the brightness, press Fn+F2.
• Click Start, Programs, HP Display Settings, HP Display Settings (Windows 98 or
2000), or Start, All Programs, Hewlett-Packard, Notebook, HP Display Settings, HP
Display Settings (Windows XP). You have the option of adding a display settings
icon in the taskbar for quick access.
When you are using battery power, the display dims automatically to conserve power.
You can use the brightness controls to override this adjustment.
To maximize your battery operating time, set the brightness to the lowest level you can
view comfortably.
Changing display settings
You can customize a number of display settings for your computer, such as color depth
and screen area.
1. Click Start, Settings, Control Panel, then double-click Display (Windows 98 or
2000), or click Start, Control Panel, Appearance and Themes, Display (Windows
XP).
2. Click the Settings tab, then make the settings you want.
The computer has an LCD display, which behaves differently from a normal computer
monitor. If you change the display resolution, the desktop changes size, but the objects
on it do not. You normally won’t change the resolution except to use an external monitor.
Changing icon and label sizes
To enlarge icons and labels on your screen when using a high-resolution display, use HP
Desktop Zoom.
• Click Start, Programs (or All Programs), Hewlett-Packard, Notebook, HP Desktop
Zoom, HP Desktop Zoom. If this program is not installed on your computer, you can
download it from the HP Customer Care Web site (www.hp.com/go/support).
Reference Guide 33
Using Your Computer
Operating the Computer
To adjust the volume
From the keyboard
• To increase the volume, press Fn+Up arrow.
• To decrease the volume, press Fn+Down arrow.
• To temporarily silence the speaker without changing the volume setting, press Fn+F7.
Press Fn+F7 again to restore the speaker output.
In Windows
1. Click the speaker symbol in the taskbar (if not present, see Windows Help).
2. Drag the volume control bar up or down to adjust the volume.
3. To temporarily silence the speaker without changing the volume setting, click Mute.
With the multimedia buttons
If your computer has multimedia buttons (located on the front of the computer), you can
use the volume control buttons to adjust volume for most audio applications, including
the CD player, when the computer is on. When the computer is off, you can use these
buttons to adjust the volume for music CDs.
• To increase the volume, press the volume control up button.
• To decrease the volume, press the volume control down button.
From within an application
Many audio applications contain volume controls within the software—consult the
application’s help. Some applications respond only to those controls.
34 Reference Guide
Using Your Computer
Operating the Computer
To use the touch pad
The touch pad, a touch-sensitive pointing device that controls the motion and speed of
the pointer on the screen, is built into your computer.
1 Pad Lock (touch pad on/off button)
2 Touch pad (pointing device)
3 Scroll up/down toggle
4 Click buttons
• Move a thumb or finger across the touch pad in the direction you want the pointer to
move.
• Use the click buttons, which function like the left and right buttons on a mouse, to
make your selection. You can also tap on the touch pad instead of clicking a button.
• To open an application, move the pointer over the icon, then press the left click
button twice rapidly (double-click). You can instead tap twice on the touch pad.
• To make a menu selection, move the pointer to the item and click the left click button
once.
• To open the shortcut menu for an item, move the pointer over the item and click the
right click button.
• To drag an item, move the pointer over the item. Press and hold the left click button
while you move the pointer to the new location. Release the button.
• To scroll up and down, press the top or bottom of the center toggle below the touch
pad.
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Note
Using Your Computer
Operating the Computer
• To disable the touch pad, press the Pad Lock button (the amber touch pad indicator
turns off). To reenable it, press the Pad Lock button again (the touch pad indicator
lights). You may wish to disable the touch pad, for example, when you are entering
text and do not want to move the cursor accidentally. Avoid contact with the touch
pad itself when you are pressing the Pad Lock button (to disable or to reenable), or
the Pad Lock button will not work properly.
To customize the operation of the touch pad (and an external PS/2 mouse, if installed),
double-click the Synaptics Touch Pad icon (or open Mouse in Control Panel) to access
Mouse Properties; you will find the icon in the taskbar, toward the lower right corner of
your screen. Select the tab corresponding to the characteristics you want to configure,
including:
• button configuration for right-handed or left-handed operation (Button tab for mouse,
Button Actions tab for touch pad)
• double-click speed, pointer speed, and pointer trail
• click sensitivity
The touch pad is by default inactive when an external mouse is installed. You can
enable both touch pad and an external pointing device by changing the BIOS setting.
See “Using the BIOS Setup Utility” on page 84.
To change the boot device
Your HP notebook is configured to boot from the hard drive first. You can also boot
from a floppy disk or a CD.
To change the computer’s boot order
You can set the computer to boot from a floppy disk or CD whenever one is present, by
changing the boot order in the BIOS Setup utility:
1. Click Start, Shut Down (or Turn Off Computer), Restart.
2. When you see the HP logo, press F2 to start the BIOS Setup utility.
3. Use the arrow keys to move to the Boot menu.
4. Use the arrow keys to select the boot device, and press F5 or F6 to move that device
to the top of the list.
5. Press F10 to save your changes and exit the BIOS Setup utility.
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Using Your Computer
Operating the Computer
To boot from a floppy disk or CD-ROM one time only
You can also select the boot drive for that boot only as follows:
1. Restart the computer: click Start, Shut Down (or Turn Off Computer), Restart.
2. When you see the HP logo, press ESC to display the Boot menu.
3. Use the arrow keys to select the boot device, then press Enter.
To use the One-Touch buttons
The One-Touch buttons on your HP notebook allow you to start your e-mail or a Web
browser—or any other application—by pressing a single button. The buttons are
configured initially for specific applications, but you can change the configuration to
start any applications you want.
To configure a One-Touch button
1. Click Start, Settings, Control Panel, then double-click Keyboard (Windows 98 or
2000), or click Start, Control Panel, Printers and Other Hardware, Keyboard
(Windows XP).
2. Select the One-Touch buttons tab.
3. Click the button of the key you want to reconfigure.
4. In the Button Label field, type the name of the application you want to start with this
button. This name will appear onscreen when you press the button.
5. From the list of preinstalled applications, select the application to be associated with
the button.
OR
If the desired application is not on the list, select “Select a file on your computer” and
click the Browse button to choose any file on your notebook.
OR
If you want to attach a Web page to the button, select “Type in a Web site address”
and then select a Favorites page or type the URL of the page you want.
6. Click OK.
7. If you want to display the name of the associated application whenever you press a
One-Touch button, click the Onscreen Display tab and select the option to show OneTouch button onscreen messages.
Reference Guide 37
Using Your Computer
Operating the Computer
To insert or remove a CD or DVD
CAUTION
Note
Do not insert or remove a CD while the computer is reading it. Otherwise, the
computer could stop responding and you could lose data.
1. Press the button on the face of the CD-ROM or DVD drive. If you are using this
drive for the first time, be sure to remove any packing material that may be present.
2. Place the CD into the drive (label facing up) and gently press down to seat it on the
spindle, making sure that the CD snaps onto the spindle.
OR
Remove the CD.
3. Slide the tray back into the module to close it.
If your computer loses power, you can manually open the drive by inserting a
straightened paper clip into the recessed hole on the front of the drive.
To play DVDs
If your computer came with a DVD drive, the software needed to play DVD movies has
been preinstalled on your computer. Click Start, Programs (Windows 98 or 2000) or
Start, All Programs, Multimedia, DVD Player (Windows XP). (The name of the DVD
player program can vary.)
If you need to install the DVD player software, click Start, Run, type
C:\HP\PROGRAMS\DVD\SETUP.EXE, and press Enter.
Important
For Windows XP, if the DVD software is installed, you can also use Windows Media
Player to play DVD movies.
DVDs can have regional codes embedded in the disc data. These codes prevent DVD
movies from being played outside the region of the world in which they are sold.
Most DVD drives let you change the region code only a limited number of times
(usually no more than four). Please note that when you reach this limit, your last change
to the region code will be hard-coded on the DVD drive, and will be permanent. Your
HP warranty does not cover the expense of correcting this situation.
Refer to the help for your DVD player software for details about setting region codes.
38 Reference Guide
Note
Note
Using Your Computer
Operating the Computer
The DVD player in your notebook PC performs to high and advanced specifications. It
would not benefit from the installation of a software program called “PC Friendly” that
is included with many DVD titles. We recommend against installing PC Friendly on
your notebook PC. PC Friendly can cause your DVD player to perform erratically and
produce errors. If this happens, uninstall PC Friendly, restart your computer, and try
playing your DVD again.
To create or copy CDs
If your computer came with a CD-RW drive, it also includes software that lets you copy
or create CDs. Click Start, Programs (Windows 98 or 2000) or Start, All Programs,
Multimedia, CD Writer (Windows XP). (The name of the CD-RW software can vary.)
If you need to install the CD-RW software, run Setup on the software CD.
Refer to the software’s help for details about creating or copying CDs.
For Windows XP, you can use Windows Media Player to create audio CDs and
Windows Explorer to create data CDs using a CD-RW drive.
For best results use HP certified media. While other media may work, HP cannot
guarantee compatibility.
The computer’s drive does not support 12X media (it automatically switches to a lower
recordable speed). Rewritable media C7981A 12X HP CD-RW is not compatible with
this drive.
For further questions, please call the HP Customer Care Center for your region—see
“To call HP for service and support” on page 95.
Reference Guide 39
Using Your Computer
Securing the Computer
Securing the Computer
It is important to maintain security of the computer and of your data. You can improve
security by—among other methods—using a password, locking the computer with a
cable, and setting up virus protection.
To set up password protection
You can protect your computer from access by another user when you set up password
protection, which is available either through Windows (software) or through the BIOS
Setup utility (hardware). Both methods provide protection when the computer is
restarted: a user must then enter the password. However, the BIOS password protection
does not ask for a password when your computer resumes after standby (suspend) or
hibernate, while Windows does provide that security.
To set up hardware password protection, see “Using the BIOS Setup Utility” on page 84.
To set up password protection in Windows 98
1. Click Start, Settings, Control Panel.
2. Double-click Passwords.
3. Select Change Passwords tab.
4. Click Change Windows Password.
5. Enter your old Windows password, if you had one; if not, leave Old Password blank.
6. Enter your new password twice.
7. Click OK, OK.
To activate password protection when resuming in Windows 98
1. Check that you have set up a Windows password, as described above.
2. Click Start, Settings, Control Panel
3. Double-click Power Management.
4. Select Advanced tab.
5. Check the option to prompt for a password when the computer goes off standby.
6. Click OK.
40 Reference Guide
Using Your Computer
Securing the Computer
To set up password protection in Windows 2000
1. Press CTRL+ALT+DEL.
2. Click Change Password.
3. Enter your old Windows password, if you had one; if not, leave Old Password blank.
4. Enter your new password twice.
5. Click OK.
6. Click Cancel.
If you want to set up password protection for a non-Administrator account, see Windows
Help and Support (click Start, Help).
To activate password protection when resuming in Windows 2000
1. Check that you have set up a Windows password, as described above.
2. Click Start, Settings, Control Panel.
3. Double-click Power Options.
4. Select Advanced tab.
5. Check the option to prompt for a password when the computer goes off standby.
6. Click OK.
To set up password protection in Windows XP
1. Click Start, Control Panel, User Accounts, then select your account.
2. Click Create a Password.
3. Enter your new password twice.
4. Enter a word or phrase to use as a reminder in case you forget your password.
5. Click Create Password.
If your account type is Computer Administrator, you will also be asked whether to make
your files and folders private. See Windows Help for details.
Reference Guide 41
Using Your Computer
Securing the Computer
To activate password protection in Windows XP
1. Check that you have set up a Windows password, as described above.
2. Click Start, Control Panel, Performance and Maintenance, Power Options.
3. Select the Advanced tab.
4. Check the option to prompt for a password when the computer goes off standby.
5. Click OK.
To attach a security cable
Your computer has a built-in connector that allows you to secure the computer with a
cable. The Kensington MicroSaver lock system works with this connector and is
available at many computer stores.
1. Wrap the cable around a stationary object, such as a table leg.
2. Loop the cable to create a slipknot around the stationary object—make sure it can’t
slip off.
3. Insert the lock into the computer's security connector and release the key. Store the
key in a safe place away from the computer.
42 Reference Guide
Using Your Computer
Securing the Computer
To use virus-protection software
Virus-protection software can help protect the integrity of your data. This is especially
important when you are connected to the Internet.
Your computer includes Norton AntiVirus software. To use the software, do the
following:
• Click Start, Programs (or All Programs), Norton AntiVirus, Norton AntiVirus.
Once installed, you can get detailed instructions from the software’s online Help.
Reference Guide 43
Using Your Computer
Working in Comfort with a Notebook PC
Working in Comfort with a Notebook PC
You can use your HP notebook computer virtually anywhere, anytime. The following
recommendations should help you work more comfortably.
Note that if you are using your portable computer as your primary computer, or using it
for extended periods, you should use it with a full-size keyboard, monitor, and mouse.
This will give your portable computer the adjustability and comfort features of a desktop
unit. HP docking accessories offer quick, easy connections to these devices. More
information on how to prepare your workspace environment and set up your HP
equipment is available in Working in Comfort, which is preloaded on the hard disk in the
HP Library—under Start, Programs, HP Library (Windows 98 or 2000) or Start, Help
and Support, HP Library (Windows XP)—and available on the Recovery CD in
\hp\library, as well as at www.hp.com/ergo.
WARNING
Improper use of keyboards and other input devices has been associated with
ergonomic injury. For more information about reducing your risk, visit our
ergonomics web site or see Working in Comfort in the online HP Library.
Your mobile work environment
• Use a chair that provides good support for your lower back. If an adjustable chair is
not available, you can use a pillow or rolled-up towel to provide lower back support.
• Try to keep your thighs parallel to the floor and your feet flat on the floor. In a mobile
environment, you can do this by using a phone book or briefcase to support your feet.
• Adjust the height of either your work surface or chair to keep your arms in a neutral
position. Your arms should be relaxed and loose, elbows at your sides, with the
forearms and hands parallel with the floor.
• Position your notebook computer display to minimize glare and reflection. For
example, on an airplane, lower the window shade; or in a hotel room, draw the
curtains. You also should maintain a comfortable viewing distance—approximately
40 to 60 cm (16 to 24 inches). Adjust the angle of your display to help keep your
head angled slightly downward in a comfortable position.
44 Reference Guide
Using Your Computer
Working in Comfort with a Notebook PC
Using your mobile computer
• Position the computer so your wrists and hands are in a neutral position. Your wrists
should be as straight as possible and should not have to bend sideways or more than
10 degrees up or down. Your HP notebook computer has a built-in palm rest, which
is ideal for this purpose.
• Try to type as lightly as possible. The notebook keyboard requires little force to
activate.
• Take frequent, short rest breaks—this is especially important in a mobile computing
environment.
• Portable computers weigh between approximately 1.5 and 4 kilograms
(approximately 3 to 8 pounds). When traveling, be sure to carry your computer
properly to minimize strain on your body. Shift the bag containing your notebook
equipment frequently between your left and right hands and shoulders.
Reference Guide 45
Using Your Computer
Caring for Your Computer
Caring for Your Computer
Here are some recommendations for maintaining your computer during everyday use, as
well as preventing potential physical damage or data loss.
To protect your hard disk drive
Hard disk drives, like other internal components, are not indestructible and can be
damaged by inappropriate handling and operation.
• Avoid bumps or jolts.
• Do not operate the computer while traveling over bumpy terrain.
• Put the computer into standby or hibernate mode, or shut it down before transporting
it. This turns off the hard drive. A drop of a few inches onto a rigid surface while the
hard drive is operating could cause loss of data or damage to the drive.
• Carry the computer in a padded case to protect against bumps and jolts.
• Set the computer down gently.
• When the computer has been in a very cold or very hot environment, do not start it
again until it has returned to a more moderate temperature.
To take care of your computer
• Provide adequate ventilation around the computer. Ensure that the notebook is sitting
on a flat surface, so that air is able to flow underneath the unit. See that there is
adequate clearance to the rear and sides of the computer, so that fan vents are not
blocked.
• Be sure to shut down the computer, or put it into hibernate or standby mode before
putting it in a carrying case or other enclosed space.
• Do not pick up or carry the computer by the display.
• Do not use the computer outside in the rain or snow (or other inclement weather) or
in any extremes of temperature or humidity.
46 Reference Guide
Using Your Computer
Caring for Your Computer
To safeguard your data
• Do not touch the touch pad or activate any other device that interrupts operation
while the system is starting or stopping.
• Back up your work regularly. Copy files to floppy disk, tape, or network drives.
• Use a virus-scanning program—such Norton AntiVirus—to check the integrity of
your files and operating system. Since new viruses appear frequently, you will also
want to update the program’s virus definitions from time to time. Updates for Norton
AntiVirus are on the Web at www.symantec.com. If you are using another
application, see its help for updating information.
• For Windows 98, check your disk periodically using the ScanDisk utility: click Start,
Programs, Accessories, System Tools, ScanDisk.
• For Windows 2000 or XP, check your disk for errors periodically: click Start, My
Computer, and select the disk you want to scan. Click File, Properties, then select the
Tools tab and click Check Now.
To extend the life of the display
Observe the following guidelines to extend the life of the backlight in the computer
display.
• When working at your desk, connect an external monitor and turn off the internal
display (Fn+F5).
• If you are not using an external monitor, set the Turn off monitor timeouts (for both
AC and battery operation) to the shortest comfortable interval: in Control Panel, open
Power Options (Windows 2000 or XP) or Power Management (Windows 98), and
use the Power Schemes tab.
• Set the brightness control to the minimum level for your comfort (Fn+F1 or Fn+F2).
Reference Guide 47
Using Your Computer
Caring for Your Computer
To get the most from your batteries
• Do not leave batteries unused for long periods of time. If you have more than one,
rotate them.
• If you normally use AC power, make a practice of using the battery as your power
source at least once a week.
• Unplug the AC adapter when the computer is not in use.
• To lengthen the life of a battery, be sure to charge the battery regularly.
• For long-term storage, the battery must be charged at 20–50% to minimize capacity
loss by self-discharge and to avoid deterioration of battery performance.
• Set the automatic timeout settings to emphasize saving power. If your computer has a
multispeed processor and uses Windows 98 or 2000, use the lower speed on battery
power (see “To control the processor speed with SpeedStep” on page 58). The default
settings conserve battery power.
• To maintain maximum battery capacity and accuracy of the battery gauge, perform
this procedure about once a month:
1. Charge the battery to 100%.
2. Disconnect the AC adapter, and use the computer until the battery is fully
discharged and the computer goes into hibernation.
3. Connect the AC adapter and charge the battery to 100% with no power
interruptions.
To clean your computer
You can clean the computer with a soft cloth dampened either with clean water or with
water containing a mild detergent.
• Do not use an excessively wet cloth or allow water inside the case.
• Do not use any abrasive cleaners, especially on the display. Do not apply any cleaner
directly to the display. Instead, apply the cleaner to a soft cloth and then gently wipe
the display.
• You can clean the keyboard with a vacuum cleaner to remove accumulated dust.
48 Reference Guide
Traveling with Your Computer
Reference Guide 49
Traveling with Your Computer
Managing Power Consumption
Managing Power Consumption
When you are not using your computer, you will want to maximize battery operating
time without compromising performance. It is not necessary to turn the computer off in
order to reduce power consumption and extend battery life.
Windows uses Advanced Configuration and Power Interface (ACPI) to provide manual
and automated tools for reducing power consumption.
• You can set power management options to occur automatically, based on timeout
values entered.
• You can also invoke power management options manually at any time by pressing the
appropriate key. See “To use manual power management” on page 53.
To use automated power management
System hibernation, standby, monitor, and hard disk timeouts automatically occur based
on the values set in Control Panel, in Power Management (Windows 98) or Power
Options (Windows 2000 and XP). The following tables describe the power management
timeouts you can set in Windows.
System hibernation
Action
When
Resume
Saves current session to disk, then shuts
down. Provides maximum power savings
while still allowing you to recover the
current session.
After being in standby for the specified
interval (Windows 2000 and XP).
-OR-
Critical low battery.
Press the blue standby button to recover
your current session. This may take
several minutes.
When battery power reaches a critically low level, see “To respond to a low-battery
warning” on page 57.
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Traveling with Your Computer
Managing Power Consumption
Note
When the system hibernates as a result of a critically low battery, you will find when
resuming that all your data has been saved but that some functions may be disabled. To
resume normal operation, restore power (by connecting AC power or installing a
charged battery), perform a full shutdown, and then restart the computer.
Turn off monitor
Action
When
Resume
Turns off the display. This conserves
battery power and extends the life of the
display.
No activity of the keyboard or mouse for
the specified interval.
Press any key or move the pointer to
return to your current session.
Turn off hard disks
Action
When
Resume
Turns off only the hard disk drive. This is
usually set to occur shortly after the
monitor is turned off.
No hard disk access for the specified
interval.
Press any key or move the pointer to
return to your current session.
CAUTION
Standby mode
Action
When
Resume
Turns off the display and hard disk drive to
conserve battery power.
No activity of the keyboard or mouse, no
disk drive access, and no port activity for
the specified interval.
Press the blue standby button to return to
your current session.
Make a habit of saving your work before allowing your computer to go into
standby mode. If power is interrupted while the computer is in standby mode,
information that has not been saved will be lost.
Reference Guide 51
CAUTION
Traveling with Your Computer
Managing Power Consumption
You can also create power schemes that will automatically shut down the computer
components (not the computer itself) after a specified period of nonuse. Define these
schemes so that they best support the ways you use your computer.
To set power management properties
1. Open Power Options or Power Management in Control Panel:
• Windows 98 or 2000: click Start, Settings, Control Panel, then double-click
Power Options (Windows 2000) or Power Management (Windows 98).
• Windows XP: click Start, Control Panel, Performance and Maintenance, Power
Options.
2. On the Power Schemes tab, set the timeout periods you prefer. (You can choose
Never, but that setting is not recommended for hibernate mode.)
3. On the Advanced tab, select actions for the lid, power switch, and standby button.
4. Click OK.
For Windows 2000 or XP, make sure hibernation support is enabled in the Power
settings, or you will lose any unsaved data if the computer’s battery runs down
completely.
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Managing Power Consumption
To use manual power management
You can manage your computer’s power manually whenever you need to, with any of the
following three levels of power management.
Standby mode
CAUTION
Action
When
Resume
Turns off the display and hard disk drive.
Press the blue standby button.
-OR-
Click Start, Shut Down, Standby
(Windows 98 or 2000).
-OR-
Click Start, Turn Off Computer, Stand By
(Windows XP).
-OR-
Configure lid, power switch, or standby
button to perform the standby action (see
“To set power management properties,”
above). Then close lid or press button.
Press the blue standby button to return to
your current session.
The computer can also go into standby automatically when the timeout setting in Power
Management or Power Options in Control Panel is reached.
Make a habit of saving your work before allowing your computer to go into
standby mode. If power is interrupted while the computer is in standby mode,
information that has not been saved will be lost.
Reference Guide 53
Traveling with Your Computer
Managing Power Consumption
Hibernate mode
Action
When
Resume
Saves the current session to disk, then
shuts down. Provides maximum power
savings while still allowing you to recover
the current session. Restores network
connections.
Click Start, Shut Down, Hibernate
(Windows 2000).
-OR-
Click Start, Turn Off Computer, then press
and hold Shift and click Hibernate
(Windows XP).
-OR-
Configure lid, power switch, or standby
button to perform the hibernation action.
Then close lid or press button (see “To set
power management properties,” above).
Press the blue standby button to recover
your current session. This may take several
minutes.
The computer also enters hibernate mode automatically when battery power reaches a
critically low level—see “To respond to a low-battery warning” on page 57. In Windows
98, hibernate mode occurs automatically with critical low battery power only; and
manual initiation of hibernate is not available by default (except, if you wish, you can
modify the default setting for the power switch or the standby button to manually initiate
hibernate mode instead).
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Managing Power Consumption
Off
Action
When
Resume
Turning off your computer provides
maximum power savings. The current
session is not saved and unsaved data will
be lost.
Click Start, Shut Down, Shut down
(Windows 98 or 2000).
-OR-
Click Start, Turn Off Computer, Turn Off
(Windows XP).
-OR-
Slide the power switch and hold for five
seconds (only if the Start menu procedure
doesn’t work).
-OR-
Configure a power switch (see “To set
power management properties,” above).
Press the blue standby button to start a
new session. This may take several
minutes.
If the system stops responding and you are not able to turn off the computer as described
above, you can still recover. See “To reset your computer” on page 28.
Reference Guide 55
Traveling with Your Computer
Using Battery Power
Using Battery Power
You can operate the HP notebook PC on battery power for extended periods, but you
should be prepared to save your work and shut down if the battery is low. Follow the tips
in this section to maximize the length of time you can operate on battery power.
To check the battery status
From the battery status light
The battery status light reports the following information:
Green AC attached—battery full
Amber AC attached—battery charging
Red AC attached—battery will not charge (abnormal)
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Traveling with Your Computer
Using Battery Power
From the Windows taskbar
The System Tray on the Windows taskbar can display a power icon that provides detailed
battery status information (see Windows help for details). The icon looks like a battery
when AC is not connected.
• Place pointer over the power icon to display the percentage of charge remaining.
• Right-click the power icon to view the options for displaying power information.
• Left-click the power icon to display a menu of the available power schemes.
From the Windows Control Panel
• Windows 98 or 2000: click Start, Settings, Control Panel, then double-click Power.
This shows the status of each battery, and provides access to all of Windows’ powerinformation options.
• Windows XP: click Start, Control Panel, Performance and Maintenance, Power
Options, then click the Power Meter tab to see battery status. The Alarms and
Advanced tabs provide additional Windows’ power-information options.
From the status panel
Note
If your computer has a status panel, press the status panel mode button repeatedly until
you see the battery icon and the percentage of charge remaining.
To respond to a low-battery warning
The computer automatically alerts you when the battery power drops to a critically low
level. If you do not restore power within a short time, the system hibernates.
Once the computer hibernates in this way, you won’t be able to turn it on again until you
restore power by one of the following actions:
• Plug in the AC adapter (see “To connect AC power” on page 22).
OR
• Replace the battery with one that is charged (see “To install the battery” on page 21).
The system must first be shut down or put into hibernate mode before changing the
battery.
If you plug in the AC adapter, you can continue to work while your battery recharges.
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Traveling with Your Computer
Using Battery Power
To optimize battery operating time
• Plug in the AC adapter, especially while using the CD-ROM drive or DVD, the
floppy disk drive, or any external connections such as a PC card or a modem.
• Put the computer in standby mode whenever you are not using it for a short while.
• Put the computer in hibernate mode whenever you want to save your current session,
but will not be using the computer for several hours.
• If you have an I/O PC card—that is, a PC card having an external connection, such as
a network card—remove it when you’re not using it. Some I/O cards use significant
power, even while they’re inactive.
• If you work with an application that uses an I/O PC card, exit the application when
you have finished using it.
• Turn off the CD player when you are not using it.
• See “Managing Power Consumption” on page 50 for other ideas about reducing
power consumption while the computer is not in use.
To control the processor speed with SpeedStep
If your computer contains a multispeed processor with Intel SpeedStep Technology, the
taskbar in Windows 98 or 2000 contains an Intel SpeedStep Technology icon. This
feature enables the processor to automatically switch to lower, power-saving speeds or to
higher-performance speeds according to its workload and power source.
You can customize SpeedStep to best suit your working environment.
• Windows 98 or 2000: double-click the Intel SpeedStep Technology icon in the
taskbar, then select the battery and AC options you want. The Max Battery option
uses the lowest processor speeds for maximum battery time. The Auto option uses
medium and high processor speeds.
• Windows XP: click Start, Control Panel, Performance and Maintenance, Power
Options. On the Power Schemes tab, select a power scheme. This scheme
automatically controls the processor speeds:
• The Max Battery scheme uses the lowest processor speeds while running on
battery power, but uses medium and high processor speeds on AC power.
• The Portable/Laptop option uses medium and high processor speeds on battery
and AC power.
See Windows Help for additional information about power schemes.
58 Reference Guide
Making Connections
Reference Guide 59
Making Connections
Using the Modem
Using the Modem
By connecting your modem to a telephone line, your PC can communicate with other
networked computers. You can explore the Internet, send and receive e-mail messages,
and send and receive faxes. Your HP notebook PC contains several software programs
that work with your modem:
• Internet Explorer, for browsing the World Wide Web
• Outlook Express, for sending and receiving e-mail messages
• Windows XP Fax Console, Windows 2000 fax software, or QuickLink with
Windows 98, for sending and receiving faxes.
Selected models of the HP notebook PC include a built-in high-speed V.90 modem. This
modem allows you to connect to any Internet Service Provider (ISP) that has V.90
interoperable modems. Check with your ISP for a list of telephone numbers that support
V.90.
Note that the maximum speed for faxing is 14.4Kbps. Even though the built-in modem is
capable of downloading at 56Kbps, your ISP may not operate at this speed; please check
with your service provider for information. Transmission rates also depend on the
condition of the telephone line.
CAUTION
If your computer does not have a built-in modem (or if you prefer to use a different
modem), you can install a PC card modem.
Important safety information
To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line
cord to connect the modem to the telephone wall jack.
When using your computer with a telephone connection, always follow basic safety
precautions to reduce the risk of fire, electric shock, and injury to persons:
• Do not use this product with a telephone connection near water, for example, near a
bathtub, sink, swimming pool, or in a wet basement.
• Avoid using a telephone connection (other than a cordless type) during an electrical
storm. There may be a remote risk of electric shock from lightning.
• Do not use a telephone connection to report a gas leak in the vicinity of the leak.
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Using the Modem
• Use only the power cord and batteries indicated in this manual. Do not dispose of
batteries in a fire. They may explode. Check with local codes for possible special
disposal instructions.
To connect the modem
1. Make sure the telephone line is an analog line, sometimes called a data line. It should
have 2, 3, or 4 wires. (You must not use a PBX or digital line.)
2. Connect a telephone cord with an RJ-11 plug to the built-in modem (or connect to a
PC card or external modem). Use only No. 26 AWG or larger telecommunications
line cord to connect the modem to the telephone wall jack.
3. Plug the other end of the phone cord into a telephone jack. If the plug on the phone
cord doesn’t fit the jack, you may need to use an adapter.
4. Check your modem’s country or region settings:
• Windows 98: click Start, Settings, Control Panel, double-click Modems, then
click Dialing Properties.
• Windows 2000: click Start, Settings, Control Panel, double-click Phone and
Modem Options, then click Edit on the Dialing Rules tab.
• Windows XP: click Start, Control Panel, Printers and Other Hardware, Phone
and Modem Options.
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Making Connections
Using the Modem
CAUTION
Your built-in modem may not work with multiple phone lines or a private branch
exchange (PBX), cannot be connected to a coin-operated telephone, and does not
work with party lines. Some of these connections may result in excess electrical
voltage and could cause a malfunction in the internal modem. Check your
telephone line type prior to connecting your phone line.
Special notes about using a modem in certain countries
• The pulse dialing feature may be disabled in certain countries, possibly because Loop
Disconnect is not certified there. If pulse dialing is disabled, you should use tone
dialing connections only.
• Many countries impose a blackout period after a modem repeatedly fails to connect to
a service provider. The number of failed attempts and the period of time you must
wait before trying again differ from country to country. Check with your telephone
company. For example, if you are dialing from Italy and you fail to connect to your
server or cancel the connection, you must wait one minute before dialing that same
number again. If you dial before then, you will get an error message that says
“delay.” After the fourth failed connection, you will need to wait one hour before
trying the number again. If you dial before the hour is up, you will get a message that
says “black list.”
• When using a modem in the Republic of South Africa, an external surge protector
may be necessary in order to prevent computer damage by lightning or other
electrical surges. Connect any approved surge protector to the modem cable
whenever you are using the modem.
To connect to the Internet
If you have not yet signed up with an Internet Service Provider (ISP), see “To connect to
an Internet Service Provider” on page 27 for instructions.
When you have signed up with an ISP, you can connect to the Internet. Choose one of
the following:
• If you signed up with AOL, AT&T WorldNet, Compuserve 2000, Earthlink, or MSN,
double-click the appropriate icon in the Online Services folder on the desktop (if
available).
OR
Click Start, Programs, Online Services (Windows 98 or 2000), or Start, All Programs,
Easy Internet Signup (Windows XP).
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Using the Modem
• If you signed up with another ISP, double-click the Internet Explorer icon on the
desktop (if available), or click Start, Programs, Internet Explorer (Windows 98 or
2000) or Start, Internet Explorer (Windows XP). Then click the Connect button in the
Dial-up Connection or Network Connection window.
For Windows 98 or 2000, when you are successfully connected to the Internet, you’ll see
a connect icon (two connected computers) next to the clock on the taskbar. For Windows
XP, to display an icon for your connection, open Network Connections in Control Panel,
right-click the connection, select Properties, and select the icon option.
You are now ready to explore the Internet. To go to a specific web site, enter the address
(for example, www.hp.com) in the browser’s Address field. To search for information on
the Web, use the browser’s Search tool and enter the word or phrase you are looking for.
To use AOL as your ISP
When you use AOL as your ISP, you can access the Internet only with AOL’s own
software; you can’t use a standard browser like Internet Explorer. As a result:
• You cannot view web sites by clicking on links (such as those in the electronic
Reference Guide that link to the HP notebook web site).
• You cannot go to a web site by entering the address in Windows Explorer.
If you try to access the Internet without using the AOL software, the Internet Connection
wizard automatically launches, asking you to sign up for an ISP. In that case, cancel the
wizard and launch AOL.
For additional ISP information, please refer to the Microsoft Operating Manual included
in your box or Windows Help.
To disconnect from the Internet
You remain connected to the Internet until you shut down the computer, disconnect the
phone line from the computer, or give a command to hang up the connection.
• To disconnect from AOL, use the Sign Off menu.
• To disconnect from other ISPs, double-click the connect icon (two connected
computers next to the clock) on the taskbar, and click Disconnect.
OR
For Windows XP: click Start, Control Panel, Network and Internet Connections,
Network Connections, then right-click the connection and select Disconnect.
Reference Guide 63
Making Connections
Using the Modem
To dial in to a network
You can use the modem to dial in to a LAN (local area network) that supports dial-in
connections. This gives you access to network resources from a remote location.
• See Windows Help for information about setting up and using dial-in network
connections—click Start, Help (or Help and Support).
To change your modem settings
The modem is already set up to be compatible with telephone systems and modems in
most areas. However, in some situations, you may have to change modem settings to
match local conditions. If you have questions about local requirements, contact your
telephone company.
• Control Panel. Open Modems (Windows 98) or Phone and Modem Options
(Windows 2000 or XP) in Control Panel to change many modem settings.
For Windows 98, on the General tab click Properties to set connection speeds or
special dialing options.
For Windows 2000 or XP, on the Modems tab click Properties to set connection
speeds, or on the Dialing Rules tab click Edit to set dialing options.
• Communications software. Many communications applications provide options for
controlling modem settings. See the help for your software.
• AT commands. You can control many aspects of modem operation using modem AT
commands. AT commands are special strings of characters sent to the modem to set
up specific conditions. Those command strings normally start with “AT” and contain
additional characters. For a list of AT commands for the built-in modem, see
“Modem Reference Information” on page 135.
For Windows 98, open Modems in Control Panel. On the General tab, click
Properties, then on the Connection tab click Advanced. You can type AT commands
in the space for extra settings.
For Windows 2000 or XP, open Phone and Modem Options in Control Panel. On the
Modems tab, click Properties. You can type AT commands on the Advanced tab in
the space for Extra settings.
For example, to force the built-in modem to connect with V.34 modulation, you can use
the +MS command, as shown in the table of AT commands—type AT+MS=11 in the
space for extra settings.
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Making Connections
Using the Modem
To send and receive e-mail
The steps for sending and receiving e-mail depend on your Internet provider. If you are
using AOL, e-mail is part of your AOL service. For other ISPs, you can use Outlook
Express (included with your computer) or an e-mail system of your choice. This section
includes instructions for using Outlook Express.
To start Outlook Express
1. Double-click the Outlook Express icon on the desktop (if available).
OR
Click Start, Programs (or All Programs), Outlook Express.
2. If you are not currently connected to the Internet, the Dial-up Connection window
appears. Choose Connect to connect to the Internet.
To send an e-mail message
1. Start Outlook Express.
2. Click the New Mail or Create Mail tool on the toolbar.
3. Fill in the information in the New Message window.
4. When you’re finished, click the Send button.
To receive e-mail messages
1. Start Outlook Express.
2. Click the Send/Recv tool on the toolbar to have Outlook deliver new messages.
3. Click the Inbox folder to view the list of messages. Unread messages appear bold on
the screen.
4. To view a message, click it once. (Or double-click to view the message in its own
window.)
Reference Guide 65
Making Connections
Using the Modem
To send and receive faxes (Windows 98)
Sending and receiving faxes requires just a telephone connection—you don’t need an
Internet connection. You can use the modem and fax software to send and receive faxes
on your computer. QuickLink III fax software is included with Windows 98 on the hard
disk.
To start QuickLink
• Click Start, Programs, QuickLink III, QuickLink III.
The first time you start QuickLink, the Setup wizard steps you through the process of
setting options and customizing the program for your personal use. Follow the onscreen
instructions. If you’re unsure which setting to choose, accept the default choice.
To send a fax
1. In QuickLink, click the QuickFax tool on the main toolbar.
2. Enter the fax number and the recipient’s name and company.
3. Type the message body in the QuickFax Note area.
4. Click Send Fax.
If instead you want to send a document as a fax, open the document in its application
window, then open the Print dialog box. Change the selected printer to QuickLink III,
then print the document.
To receive faxes
With Windows 98, faxes are automatically received when QuickLink is running in an
open or minimized window. New faxes are indicated in the status box in the QuickLink
window. To receive a fax manually, follow these steps:
1. When a fax call is coming in, click Start on the menu bar.
2. Click Manual Fax Receive.
To view and print a fax
1. In QuickLink, click the Fax Viewer tool on the toolbar.
2. Click Yes to view the fax now.
3. Click the printer icon to print the fax.
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Making Connections
Using the Modem
To send and receive faxes (Windows 2000)
Sending and receiving faxes requires just a telephone connection—you don’t need an
Internet connection. You can use the modem and fax software to send and receive faxes
on your computer. Fax software is built into Windows 2000.
To set up for faxing
1. Click Start, Settings, Control Panel, Fax. Enter your fax information.
2. On the Advanced Options tab, add a fax printer.
If you do not want to receive faxes, stop here.
3. On the Advanced Options tab, open the Fax Service Management window.
4. In the list under Fax, click Devices, then right-click the modem and click Properties.
5. On the General tab, enable the modem to receive faxes.
6. On the Received Faxes tab, select the option to save faxes in a folder.
To send a fax
• Click Start, Programs, Accessories, Communications, Fax, Send Cover Page Fax.
Follow the instructions to create and send the fax.
If instead you want to send a document as a fax, open the document in its application
window, then open the Print dialog box. Change the selected printer to the fax printer,
then print the document.
To receive, view, and print faxes
If you enabled the modem to receive faxes, they are received automatically.
1. Click Start, Programs, Accessories, Communications, Fax, My Faxes.
2. In the Received Faxes folder, double-click the fax.
3. To print, click File, Print.
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Making Connections
Using the Modem
To send and receive faxes (Windows XP)
Sending and receiving faxes requires just a telephone connection—you don’t need an
Internet connection. You can use the modem and fax software to send and receive faxes
on your computer. Fax Console fax software is included with Windows XP.
To set up Fax Console
Before you can use Fax Console, you need to install it.
1. Click Start, Control Panel, Add or Remove Programs.
2. Click Add/Remove Windows Components, select Fax Services, and follow the
instructions on the screen. You may need the Windows CD to complete installation.
To start Fax Console
• Click Start, All Programs, Accessories, Communications, Fax, Fax Console.
The first time you start Fax Console, the Fax Configuration wizard steps you through the
process of setting options and customizing the program for your use. Follow the onscreen
instructions. If you’re not sure which setting to choose, accept the default.
To send a fax
• Click Start, All Programs, Accessories, Communications, Fax, Send a Fax, then
follow the instructions that appear on the screen.
If you want to send a document as a fax, open the document in its application window,
then open the Print dialog. Change the selected printer to Fax, then print.
To receive faxes
Faxes are automatically received when Fax Console is running in an open or minimized
window. New faxes are indicated in the status box in the Fax Console window. To
receive a fax manually, do the following.
• When a fax call is coming in, click the Receive Now icon in the Fax Console menu
bar.
To view and print a fax
1. In Fax Console tree, click Inbox, then double-click the fax you want to view.
2. Click the printer icon to print the fax.
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Making Connections
Connecting to a LAN
Connecting to a LAN
If your computer has a LAN port, you can use it to connect to a local area network
(LAN). This gives you access to network resources—such as printers and file servers on
your corporate network—and in some cases also to the Internet.
To connect to a LAN
1. Check that the existing LAN supports Ethernet 10Base-T (10 Mbps) or 100Base-TX
(100 Mbps) connections.
2. Plug the LAN cable (not supplied) into the built-in LAN port. The cable must have an
RJ-45 connector.
3. Windows 2000 and XP automatically detect and set up a LAN connection. To edit the
settings, open Network Connections or Network and Dial-Up Connections in Control
Panel.
For Windows 98, open Network in Control Panel to set up support for a LAN
connection on your network. For example, you can add the Microsoft TCP/IP
protocol.
See Windows Help or your Microsoft manual for information about setting up and using
LAN connections—click Start, Help (or Help and Support).
Contact your network administrator or ISP provider for network information.
Two lights under the LAN port indicate the status of the connection (see the figure
above):
1. The yellow light indicates network activity.
2. The green light indicates that a link is established to the network.
Reference Guide 69
Making Connections
Connecting PC Cards
Connecting PC Cards
The computer’s PC card slots are available for expanding the computer’s data storage
and communication capabilities. Your computer supports two standard Type II or one
Type III PC cards (PCMCIA and CardBus).
CAUTION
Do not remove a PC card while the computer is reading or writing data. If you do,
you could lose data, or the computer could stop responding.
To insert a PC card
1. Hold the card with its face up and its connector holes toward the card slot.
2. Slide the PC card all the way into the upper or lower slot. Most cards are properly
seated when the outer edge is flush with the casing of the computer, but some cards
are designed to protrude from the case.
CAUTION
To remove a PC card
Before removing a PC card, you must use the PC Card, Eject Hardware, or Safely
Remove Hardware icon in the taskbar, or else shut down the computer. Otherwise,
you could lose data.
1. Stop the PC card: double-click the PC card, Eject Hardware, or Safely Remove
Hardware icon in the taskbar, select the PC card you want to stop, then click Stop.
2. Flip the eject button out, so that it sticks out from the side of the computer.
3. Press the eject button and pull out the PC card.
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Making Connections
Connecting PC Cards
To reestablish network connection after resume
When you are using a network PC card, it is possible that you will lose network
connection after a resume operation. If this happens, you can restart the card by removing
and then reinserting it.
Finding tested PC cards
For the current listing of PC cards that have been tested and approved for use with your
computer, visit the Accessories section of the HP notebook web site
(www.hp.com/notebooks).
Reference Guide 71
Making Connections
Connecting External Components
Connecting External Components
You can connect external components—such as a printer, mouse, monitor, or keyboard—
directly to your computer or to the optional port replicator (on models equipped with a
docking connector).
To identify the ports
The diagrams below shows the connectors for external devices on the computer and
optional port replicator.
Note
Before you connect any device, check its documentation to see if you need to make any
settings or adjustments to the equipment before using it. This might include setting
switches so the equipment will operate properly with your computer and the software
you plan to use.
Notebook ports
1 AC adapter jack
2
VGA port (on selected models)
3
IEEE1394 port (on selected models)
4 TV out
5 Microphone port
6 PS/2 port
7 Parallel port
8
Infrared port (on selected models)
9 USB ports
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Making Connections
Connecting External Components
Port replicator ports (on selected models)
1 AC adapter jack
2 PS/2 mouse port
3 PS/2 keyboard port
4 LAN port (networking)
5 Serial port
6 Parallel port
7 VGA port (external monitor)
8 TV out
9 USB ports (2)
10 Audio in
11 Microphone port
12 Audio out (external speaker)
Reference Guide 73
Note
Making Connections
Connecting External Components
To connect a printer or another parallel device
The parallel port has a standard 25-pin connector, most commonly used for connecting
dot-matrix, ink-jet, and laser printers. You can also use it to connect a parallel Zip drive.
• Connect the parallel printer cable or other parallel cable to the parallel port of the
computer or the port replicator.
If you connect a Zip drive to the parallel port, you can enhance its performance by
installing the accelerator software supplied with your Zip drive.
To connect an external keyboard or PS/2 mouse
The 6-pin PS/2 port allows you to attach an external keyboard or a PS/2-compatible
mouse to the computer. While an external PS/2 mouse is connected, the touch pad is
normally disabled. The computer provides one PS/2 port; the optional port replicator
provides two PS/2 ports.
• Plug the mouse or keyboard PS/2 cable into the PS/2 port on the computer, or plug
either or both PS/2 cables into the PS/2 ports on the port replicator.
• To connect both a mouse and keyboard to the computer, use the PS/2 Y adapter,
which is available separately.
• To connect a device that has a PC-type jack, first connect its cable to an adapter cable
with a PS/2 jack.
To connect a USB device
Universal serial bus (USB) provides a bidirectional serial interface for adding peripheral
devices—such as game controllers, serial and parallel ports, and scanners—on a single
bus. The computer provides two USB ports; the optional port replicator also provides
two USB ports.
• Attach the USB cable to the USB port on the computer or to either USB port on the
port replicator. Windows automatically recognizes the USB device.
Some USB devices can be connected to the computer in series—this is called a daisychain connection.
74 Reference Guide
Making Connections
Connecting External Components
Note
Note
Note
If you have problems making this connection, contact the vendor of the peripheral
device, as well as the HP web site, for the latest versions of the USB drivers.
To connect audio devices
There is a built-in microphone located just below the blue standby button. You can use it
to record voice, sound, and music. You can also plug in an audio input source (such as a
CD player or an external microphone) or an audio output device (such as external
speakers or headphones).
• Attach the audio cable to the appropriate port on the computer or the optional port
replicator—see “To identify the ports” on page 72.
When you plug a device into the microphone port, the built-in microphone
automatically turns off. When you plug a device into the audio out port, the built-in
speakers automatically turn off.
To use infrared devices
(Provided for selected models.) You can communicate between your notebook and
infrared devices without using cables.
To enable the infrared port
In the BIOS Setup utility, infrared communication is by default disabled. Before you
use your infrared port, you must enable the infrared port in the BIOS.
1. Restart your computer.
2. When you see the HP logo, press F2.
3. Select the System Devices menu.
4. Set Infrared Port to Enabled.
5. Make sure Mode is set to FIR (Fast Infrared). This is the default.
6. Save and Exit to continue restarting. The infrared hardware will be detected on the
next restart, and the appropriate drivers will be installed.
Reference Guide 75
Making Connections
Connecting External Components
To set up the infrared connection
Your notebook provides one infrared port located on the rear panel. This port provides
serial communication between your computer and other infrared devices such as printers
and other computers.
• Line up the notebook’s infrared port with that of the other device, in as straight a line
as possible. The two ports should be no more than one meter apart, with no
obstructions in between. Heat from nearby equipment can cause transmission errors.
• To check the status of communications, open Infrared Monitor (Windows 98) or
Wireless Link (Windows 2000 or XP) in Control Panel. If infrared communication is
not enabled, you can enable it here; consult help in the application.
To print to an infrared printer
With Windows 2000 or XP, when you align the infrared ports of the computer and the
printer, the appropriate drivers are loaded automatically. Follow the onscreen directions,
and you can proceed to print.
With Windows 98, you must install the printer driver and assign it to the notebook’s
Infrared Printing (LPT) port, which is usually assigned to LPT3. Click Start, Settings,
Printers, Add Printer, and follow the onscreen directions.
If you have already assigned a printer to the parallel port, you can assign the same printer
to the infrared port by adding another printer. Windows will keep the same printer driver,
and you can then also assign it to the infrared port.
You can print from your applications to an infrared printer in the same way as you would
to a printer connected to the parallel port. Set the infrared printer as your default
printer—or select it when you print from within the application. Be sure the computer
and printer infrared ports are properly aligned.
To transfer files with an infrared connection
To transfer files through the infrared port, right-click the name or icon of the file you
want to transfer, and click Send To, Infrared Recipient. In Windows 2000 or XP,
Infrared Recipient appears only when the computer is aligned with another infrared
device and detects it.
For higher-performance file transfer, you can also use the Direct Cable Connection
software built into Windows 98, or the Wireless Link software built into Windows 2000
and XP.
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Making Connections
Connecting External Components
In Windows 98, you need to install the Direct Cable Connection software first:
1. From Control Panel, click Add/Remove Programs.
2. Click Windows Setup, Communications, and select Direct Cable Connection.
See the Windows online help for instructions about how to use Direct Cable Connection
or Wireless Link.
To use an external monitor
You can connect your computer to an external monitor and then use either display—or
both displays at once.
To connect an external monitor
1. Click Start, Shut Down, Shut down (Windows 98 or 2000) or Start, Turn Off
Computer, Turn Off (Windows XP).
2. Connect the monitor cable from the monitor to the VGA port on the rear of the
computer or on the optional port replicator.
3. Connect the monitor to a power source and turn it on.
4. Press the blue standby button to turn on the computer.
To switch the display to the external monitor
• Close the computer lid.
OR
• Press Fn+F5 to cycle through the display options: notebook display, external monitor,
both.
OR
• Click Start, Programs, HP Display Settings, HP Display Settings (Windows 98 or
2000), or Start, All Programs, Hewlett-Packard, Notebook, HP Display Settings, HP
Display Settings (Windows XP).
To adjust monitor resolution
1. Click Start, Settings, Control Panel, then double-click Display (Windows 98 or
2000), or click Start, Control Panel, Appearance and Themes, Display
(Windows XP).
2. On the Settings tab, adjust the Screen area.
Reference Guide 77
Making Connections
Connecting External Components
To use dual display mode (Windows 98 or XP)
You can extend the desktop by connecting an external monitor to your notebook.
Dual display mode requires that your computer display be set as shown in the table
below. Click Start, Settings, Control Panel, then double-click Display (Windows 98), or
click Start, Control Panel, Appearance and Themes, Display (Windows XP). Use the
Settings tab to make adjustments.
Notebook screen or
Display
13.3-inch, 14.1-inch, or
15-inch XGA TFT
15-inch SXGA+ TFT 1400x1050 pixels High Color (16-bit) or
Screen area Colors
800x600 pixels or
1024×768 pixels
256 colors or
High Color (16 bit) or
True Color (24 bit)
True Color (32-bit)
1. Set your notebook display settings according to the table above. (The display settings
vary by model.)
2. Click Start, Shut Down, Shut down (Windows 98) or Start, Turn Off Computer, Turn
Off (Windows XP).
3. Connect the monitor cable from the monitor to the VGA port on the rear of the
computer or the port replicator.
4. Connect the monitor to a power source and turn it on.
5. Press the blue standby button to turn on the computer. Windows will detect the
second monitor and attempt to load the proper display driver. Follow the onscreen
instructions.
6. Click Start, Settings, Control Panel, Display, Settings (Windows 98) or Start, Control
Panel, Appearance and Themes, Display, Settings (Windows XP). Position the
second monitor to the right or left of your notebook display to match your monitor
location.
7. Make sure that the Settings box “Extend my Windows desktop onto this monitor” is
checked.
You can change the Screen area and Colors settings for the second monitor by selecting
Display #2. These settings can be different from your notebook display settings.
78 Reference Guide
Making Connections
Connecting External Components
To use a TV set as monitor
You can connect your computer to a television set and then use it as a display. On some
notebook PC models, the computer’s LCD display continues to be active when you use a
TV set.
To connect a TV set
1. Connect a video cable (75 Ohm, with compatible RCA plugs) from the TV set to the
TV output port on the rear of the computer or the port replicator. (You don’t need to
turn the computer off.)
2. Connect an audio cable from the computer’s headphone audio jack (using a 3.5mm or
1/8" stereo plug) to the left and right audio jacks (using two RCA plugs) on the TV
set.
3. Connect the TV set to a power source and turn it on.
To activate and adjust the TV display
• If you are running the DVD player, turn it off while you activate the TV display.
• Click the television icon in the system tray of the taskbar, and select TV from the
options list. The computer’s display will change to 640x480.
OR
Restart the computer: click Start, Shut Down (or Turn Off Computer), Restart.
OR
1. Click Start, Settings, Control Panel, then double-click Display (Windows 98 or
2000), or click Start, Control Panel, Appearance and Themes, Display (Windows
XP).
2. On the Settings tab, click Advanced.
3. On the Displays tab, activate the TV output.
• The TV options list includes selections to center the TV image and to adjust the
position of the TV image.
• If available, use the Intel Technology Graphics icon in the task bar to make other
adjustments.
• On some models, you may need to change the Television Type in the Main menu of
the BIOS Setup utility—see “Using the BIOS Setup Utility” on page 84.
Reference Guide 79
CAUTION
Making Connections
Connecting External Components
To disable TV
Different models of the notebook PC disable TV mode in different ways.
To return the system to normal LCD display mode, click the television icon in the system
tray and do one of the following, depending on your PC model:
• Click LCD.
OR
• Click the TV option to deselect it.
OR
• Click Start, Settings, Control Panel, Display (Windows 98 or 2000) or Start, Control
Panel, Appearance and Themes, Display (Windows XP). On the Settings tab, click
the Advanced button and disable the TV display.
Selecting Exit from the monitor or display icon pop-up menu removes the icon
from the system tray. If you do this, you can access the TV settings from the
Control Panel as described in the above steps.
Restart the computer to restore the television icon.
80 Reference Guide
Note
Making Connections
Connecting External Components
To use the port replicator
(On models provided with a docking connector.) With the optional port replicator, you
can connect external components—and then avoid disconnecting and reconnecting them
each time you take the computer on the road. You can find additional information about
the port replicator in the manual that comes with it.
The port replicator does not come with its own AC adapter. You use the AC adapter
from the notebook PC to power the PC and the port replicator together.
To connect to the port replicator
1. Plug in the AC adapter to house power, then connect it to the rear of the port
replicator. Make sure that the AC status light is on.
2. Align the computer with the locator pins on the port replicator.
3. Press the computer down until it clicks into place. Make sure that the dock status light
is on.
4. Open the computer and press the blue standby button to turn it on.
After the computer is turned on, you can close the lid while it is running.
Reference Guide 81
Making Connections
Connecting External Components
To disconnect from the port replicator
1. Press down on the release tab on the right side of the port replicator.
Note
2. Lift the computer from the port replicator.
To connect an IEEE1394 device
(Provided for selected models.) The IEEE1394 port provides a high-speed serial
connection for a wide variety of external devices. If your computer includes an
IEEE1394 port, you can use it to connect devices such as audio and video equipment,
disk drives, printers, and other computers.
• Attach the device’s IEEE1394 cable to the IEEE1394 port on the back of the
computer. Windows automatically recognizes the device.
If you have problems making this connection, contact the device manufacturer and the
HP Customer Care web site (www.hp.com/go/support) for the latest version of the
driver for the device.
82 Reference Guide
Configuring and Expanding Your Computer
Reference Guide 83
Configuring and Expanding Your Computer
Using the BIOS Setup Utility
Using the BIOS Setup Utility
The BIOS (Basic Input and Output System) Setup utility is a menu-driven utility that
enables you to make changes to the system configuration and tailor the operation of your
computer to your individual work needs.
The settings made in the BIOS Setup utility control the hardware and therefore have a
fundamental effect on how the computer operates.
To run the BIOS Setup utility
1. Restart the computer: click Start, Shut Down (or Turn Off Computer), Restart.
2. When you see the HP logo, press F2 to enter the BIOS Setup utility.
3. Select the options you want. You can find a complete list of available options in
BIOS Setup utility options on page 130.
4. After you have finished making changes, press F10 (or select Exit, Saving Changes
and Exit).
5. Press Enter to confirm and restart the computer.
If the settings cause a conflict between devices while restarting, the system prompts you
to run BIOS Setup, and the conflicting settings are marked.
The pointing devices are not active in the BIOS Setup utility. Press the Right and Left
arrow keys to move from one menu to another. Press the Down and Up arrow keys to
move among parameters in a menu. Press F5 or F6 to move through values for the
current parameter or press Enter to change a setting.
84 Reference Guide
Configuring and Expanding Your Computer
Installing RAM Modules
Installing RAM Modules
The notebook provides an optional memory expansion slot for installing up to two RAM
expansion modules. Use HP PC-133 or higher SDRAM modules only.
Note
CAUTION
If you are using Windows 98, you must expand the hibernate partition before installing
more RAM. The hibernate partition (default size, 256MB) must be at least as large as
the total RAM installed. (The hibernate partition is used to store the current Windows
session before the system enters hibernation.)
See “Expanding the Hibernate Partition (Windows 98)” on page 88. Expanding the
hibernate partition will delete all the data on your hard drive, so be sure to back up your
data first. Following the partition expansion, you must reinstall Windows from the
Recovery CD.
Static electricity can permanently damage computer chips. Handle the RAM module
only by its three non-connector edges. Otherwise, you may damage the module due
to electrostatic discharge. Always discharge the static electricity from your body by
touching the metal shielding around the connectors on the rear of the computer
before touching or installing the memory module.
To install a RAM expansion module
To increase your computer’s RAM, you can install a RAM module in the expansion slot
on the bottom of the computer.
You’ll need a small Phillips screwdriver to complete this procedure.
1. Click Start, Shut Down, Shut down (Windows 98 or 2000) or Start, Turn Off
Computer, Turn Off (Windows XP).
2. Important: unplug the AC adapter, if present, and remove the battery.
Reference Guide 85
Configuring and Expanding Your Computer
Installing RAM Modules
3. Turn the computer over, loosen the screws in the RAM expansion cover (the cover
retains the screws), and remove the cover.
4. Insert the RAM expansion module into the connector at about a 30° angle until it’s
fully inserted. Then press down at both sides of the module until it latches.
Note
5. Replace the RAM expansion module door.
6. Insert the battery.
Windows 98 only: if you increase your computer’s memory to more than 512 MB, the
computer will not be able to hibernate unless you also increase the size of the hibernate
partition on the hard disk—see “To recover the factory installation of your hard disk”
on page 125.
You can also replace the computer’s system RAM module—see “To replace the system
RAM module,” below.
To remove a RAM expansion module
You’ll need a small Phillips screwdriver to complete this procedure.
1. Click Start, Shut Down, Shut down (Windows 98 or 2000) or Start, Turn Off
Computer, Turn Off (Windows XP).
2. Important: unplug the AC adapter, if present, and remove the battery.
86 Reference Guide
Configuring and Expanding Your Computer
Installing RAM Modules
3. Turn the computer over, loosen the screws in the RAM expansion cover (the cover
retains the screws), and remove the cover.
4. Release the two latches at the sides of the RAM expansion module by pushing them
gently outward (away from the sides of the module). When you release the latches,
the free edge of the module pops up.
5. Pull the module out of the connector.
6. Replace the RAM expansion module cover.
To replace the system RAM module
If needed, you can replace your computer’s system RAM module to increase the
computer’s RAM.
1. If your computer is docked, undock it.
2. Click Start, Shut Down, Shut down (Windows 98 or 2000) or Start, Turn Off
Computer, Turn Off (Windows XP).
3. Important: unplug the AC adapter, if present, and remove the battery.
4. Turn the computer over, loosen the screws in the system RAM cover (the cover
retains the screws), and remove the cover.
5. Release the two latches at the sides of the RAM module by pressing them outward, so
that the free edge of the module pops up.
6. Pull the module out of the connector.
7. Carefully insert the edge of the new RAM module into the connector at about a 30°
angle until it is fully seated. Then press down on both sides until the latches snap
closed.
8. Replace the cover.
9. Reinstall the battery.
Reference Guide 87
Configuring and Expanding Your Computer
Expanding the Hibernate Partition (Windows 98)
Expanding the Hibernate Partition (Windows 98)
You can create the hibernate partition by booting from the Recovery CD. The partitioning
and recovery process takes approximately 10 to 15 minutes. Do not interrupt the process
or unplug the AC adapter until the process is completed.
CAUTION
This procedure will format the hard disk drive and erase all data on the disk. Be
sure to back up all data from your hard disk before you begin this procedure. After
the hard disk drive is formatted, you’ll need to reinstall any applications.
1. Back up all data from your hard disk.
2. If you want to install additional RAM, do so now.
3. Connect the AC adapter to the computer.
4. Insert the Recovery CD (disc 1) in the CD-ROM drive. If the computer is turned off,
insert a straightened paper clip into the hole on the drive door to open it.
5. Turn on or restart the computer.
6. When you see the HP logo, press ESC to display the Boot menu.
7. Use the arrow keys to select the CD-ROM drive as the boot device, and press Enter.
8. Click Continue, then Advanced.
9. If you want to choose a nondefault partition size, select a size from the Hibernate
Partition Size drop-down list. Note: In Windows 98, the size of the hibernate
partition must equal or exceed the total memory (RAM) in your system.
10. If you want to create a hibernate partition without recovering the operating system,
select the “Do not load operating system” checkbox and select one of the partition
options.
11. Choose Continue.
12. Click OK to begin. Insert the next disc if prompted.
13. Important: when you are prompted to restart your computer, first undock it if it is
docked, then remove the Recovery CD and press CTRL+ALT+DEL.
14. Follow the onscreen instructions for setting up Windows.
15. When Windows setup is complete, reinstall any applications and restore backed-up
data.
88 Reference Guide
Configuring and Expanding Your Computer
Updating Windows Drivers
Updating Windows Drivers
From time to time, HP releases updated versions of the drivers for your computer. These
updates are intended to fix any problems that could be encountered in the drivers, and to
keep your computer running smoothly.
In addition, HP normally provides drivers for other versions of Microsoft Windows, in
case you decide to install a different version of Windows.
• Download the latest drivers for your computer from www.hp.com/go/support.
Follow the instructions included with the drivers.
Reference Guide 89
Service and Support
Reference Guide 91
Service and Support
Hewlett-Packard Limited Warranty Statement
Hewlett-Packard Limited Warranty Statement
1. HP warrants to you, the end-user customer, that HP hardware, accessories, and
supplies will be free from defects in materials and workmanship after the date of
purchase, for the period specified in the Warranty Duration table below. HP Pavilion
and Omnibook XE Series Notebooks typically come with a standard one-year
warranty. Please see the Warranty Duration table for more details. If HP receives
notice of such defects during the warranty period, HP will, at its option, either repair
or replace products which prove to be defective. Replacement products may be either
new or equivalent in performance to new.
2. HP warrants to you that HP software will not fail to execute its programming
instructions after the date of purchase, for the period specified in the Warranty
Duration table below, due to defects in material and workmanship when properly
installed and used. If HP receives notice of such defects during the warranty period,
HP will replace software which does not execute its programming instructions due to
such defects.
3. HP does not warrant that the operation of HP products will be uninterrupted or error
free. If HP is unable, within a reasonable time, to repair or replace any product to a
condition as warranted, you will be entitled to a refund of the purchase price upon
prompt return of the product.
4. HP’s limited warranty is valid in any country or locality where HP has a support
presence for this product and where HP has marketed this product. The level of
warranty service you receive may vary according to local standards. HP will not alter
form, fit or function of the product to make it operate in a country for which it was
never intended to function for legal or regulatory reasons.
5. Warranty does not apply to defects resulting from (a) improper or inadequate
maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied
by HP, (c) unauthorized modification or misuse, (d) operation outside of the
published environmental specifications for the product, or (e) improper site
preparation or maintenance.
92 Reference Guide
Service and Support
Hewlett-Packard Limited Warranty Statement
6. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES
ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER
WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY
DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE. Some countries, states, or provinces do not allow
limitations on the duration of an implied warranty, so the above limitation or
exclusion might not apply to you. This warranty gives you specific legal rights and
you might also have other rights that vary from country to country, state to state, or
province to province.
7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS
WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR
OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries, states or provinces do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO
THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR
MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Product Duration of Limited Warranty
HP Notebook with “1YR” or similar mark on serialnumber label
HP Notebook with “90D” or similar mark on serialnumber label
HP Notebook accessories and batteries 1 year.
Non-HP accessories,
Non-HP "Distributed by HP" accessories
HP Software, Microsoft Software 90 days.
1 year, or number of years marked.
90 days or number of days marked.
Not warranted by HP. Refer to manufacturer's warranty.
Reference Guide 93
Service and Support
Getting Support for Your HP Notebook PC
Getting Support for Your HP Notebook PC
HP offers a number of ways that you can get technical support for your computer. If you
have questions or problems, here are the resources available to you:
• Look up information in this Reference Guide.
• Visit the HP notebook web site.
• Use HP Instant Support on your notebook: double-click the HP Instant Support icon
on the Windows desktop (Windows 98 or 2000), or click Start, Help and Support, HP
Instant Support (Windows XP).
• Call HP support.
• Look up information in Microsoft Windows Help and the printed Windows manual.
To use the Reference Guide
To locate information in the guide, use the Contents, Index, and Search tabs:
• The Contents tab lists the headings of all the topics in the guide.
• The Index tab provides an alphabetical list of the keywords in the guide; you can
locate a keyword either by typing it in the box or by scrolling through the list.
• The Search tab allows you to find specific words and phrases.
To get help from the HP notebook web site
HP has a web site dedicated to HP notebook owners: www.hp.com/notebooks. This web
site contains information about the various HP notebook models, warranties, support, and
special promotions.
To get help with your computer at this web site, click Technical Support. In the technical
support area, you will have access to:
• answers to frequently asked questions
• software, driver, and BIOS updates
94 Reference Guide
Service and Support
Getting Support for Your HP Notebook PC
• electronic manuals
• troubleshooting solutions
• self-help tools
• the basic services included with your warranty, as well as descriptions of enhanced
and custom services
• latest support telephone numbers for HP products
To use HP Instant Support
Available at no charge, HP Instant Support is a value-added service, featuring web-based
automated diagnosis and resolution capabilities. It can be personalized to meet your
business needs, delivering the support experience that works for you and accelerating the
resolution of computing problems.
Choose either automated Self-Service, for online delivery of answers, or Smart Solutions,
which utilizes Instant Support’s “smart search” function. This intelligent tool allows you
to describe problems in everyday language, then wizards you through a variety of userfriendly support options. Find more information about Instant Support on our external
web site at www.hp.com/hps/instant/index.htm.
To call HP for service and support
If you are unable to solve a problem with your computer, you can call the HP Customer
Care Center. The Customer Care Center will assist you at no charge during the term of
the warranty, for warranty-related questions; you are responsible only for cost of the
telephone call. During the free assistance period, HP will assist with questions about:
• applications and operating systems included with your computer
• HP-described operation environments and conditions
• HP accessories, HP upgrades, and basic operation and troubleshooting
HP will not be able to help with questions about:
• non-HP hardware, software, operating systems, or usage not intended for—or not
included by HP with—the product
• how to repair the product yourself
• product development or custom installations
• consulting
Reference Guide 95
Service and Support
Getting Support for Your HP Notebook PC
To locate the Customer Care Center in your area, check the following table. HP
Customer Care Centers will assist you for free during the term of the warranty; you are
responsible only for the cost of the telephone call. Check the HP notebook web site
(www.hp.com/notebooks) for the most complete and current list of phone numbers. If the
HP notebook product is not normally sold and supported by HP in the country of use, the
customer must call one of the supported HP Customer Care Centers located nearest the
region. Currently, Omnibook XE3 and Pavilion notebook service and support assistance
is only provided in the following countries:
Pavilion Series Notebooks (limited to the following)
United States: +1 (970) 635-1000
France: +33 (0) 1 43 62 34
United Kingdom: +44 (0) 207 512 52
Mexico City: +52 58 9922
Mexico (outside Mexico City): +52 01 800 472
96 Reference Guide
Service and Support
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Getting Support for Your HP Notebook PC
Omnibook XE3 Series Notebooks
North America
United States +1
Canada +1 (905) 206-4663 Belgium (Dutch
Latin America
Mexico City +52 58 9922 Czech Republic +42 (0) 2 6130 7310
Mexico (outside Mexico +52 01 800 472 Denmark +45 39 29 4099
South America
Ar
entina +0810 555 5520 Finland +358 (0) 203 47 288
Brazil (São Paulo)
Brazil (outside São Paulo) 0800 157751 German
enezuela 0800 157751 Greece +30
Asia Pacific
Australia +61
Hong Kong +852 800 96 7729 Ital
India +91 11 682 6035 Netherlands +31 (0) 20 606 8751
Indonesia +62 21 350 3408 Norwa
Japan +81
Korea +82 2 3270 0700 Portugal +351 21 317 6333
Malaysia +60 (0) 3 295 2566 Russia (Moscow
New Zealand +64 (0) 9 356 6640 Russia (St. Petersburg) +7 812 346 7997
People’s Republic of China +86 800 810 5959 Spain +34 902 321 123
Philippines +63 2 867 3551 Sweden +46 (0) 8 619 2170
Singapore +65 272 5300 Switzerland +41 (0) 848 80 11 11
Taiwan +886
Thailand +66 2 661 4000 Ukraine +7 380 44 490 3520
ietnam +84 8 823 4530 United Kingdom +44 (0) 207 512 52 02
Africa/Middle East
Dubai +971
Israel +972
ublic of South Africa +27 (0) 86-000-1030
Re
970) 635-1000 Austria +43 (0) 7114 20 1080
Belgium (French
En
3747 7799 France +33 (0) 1 43 62 34 34
3 8877 8000 Ireland +353 (0) 1 662 5525
3 3335 8333 Poland +48 22 519 06 00
2717 0055 Turke
4 8839 292
9 952 4848
Europe
lish (from outside UK) +44 (0) 171 512 52 02
Hungar
+32 (0) 2 626 8806
+32 (0) 2 626 8807
+49 (0) 180 52 58 143
1 619 64 11
+36 (0) 1 382 1111
+39 02 264 10350
+47 22 11 6299
+7 095 797 3520
+90 216 579 71 71
Reference Guide 97
Service and Support
Obtaining Repair Service
Obtaining Repair Service
To receive warranty repair service
To receive warranty repair service for Omnibook XE3 and Pavilion Notebook Series,
contact the appropriate HP Customer Care Center. Check “To call HP for service and
support” on page 95 for the phone number.
Note
HP Pavilion notebooks have regional support and service in selected countries.
Currently, HP Pavilion notebook PCs are supported only in the country in which they
are purchased and marketed. If you are outside the country of purchase, you must cover
the cost of shipping your notebook to the appropriate HP authorized repair site.
For example, if you purchased a Pavilion notebook in the United Kingdom, and then
traveled to Russia, you would be responsible for shipping the unit to the United
Kingdom for repair and service under warranty. If you are uncertain about the support,
please contact our Customer Care Center—see “To call HP for service and support” on
page 95.
The support technician will help qualify your unit for warranty repair, based on the
warranty applicable to your unit and original purchase date, and will provide you with
repair processes. If the HP notebook product is not normally sold and supported by HP in
the country of use, it must be returned to a supported country for services. Warranty
service may include the cost of shipping, handling, duties, taxes, freight, or fees to or
from the service location.
To repair your computer outside the warranty period
If your PC is no longer in the warranty period, contact the appropriate Customer Care
Center. The HP support person will let you know about repair charges and processes.
98 Reference Guide
Service and Support
Obtaining Repair Service
To prepare your computer for shipment
1. Important. Back up the contents of your hard disk drive to floppy disks, tape, or a
network drive.
While your computer is being repaired, the hard disk may be replaced or reformatted.
2. Hewlett-Packard cannot guarantee the return of removable components. Please
remove the following before you send your computer for service:
• PC cards
• AC adapter and power cord
• CDs in the CD player
• floppy disks in the floppy disk drive
3. When shipping your computer to Hewlett-Packard, please use the original product
packaging or other substantial packaging in order to avoid damage in transit. Make
sure to wrap at least three inches of protection around the unit and the courier will put
it into one of their boxes.
Reference Guide 99
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