HP Officejet 8100 User Manual

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User Guide

HP Oﬃcejet Pro

8100

HP Officejet Pro 8100 ePrinter

User Guide

Edition 2, 1/2014

Hewlett-Packard Company notices

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Acknowledgements

Microsoft, Windows, Windows XP, Windows Vista, and Windows 7 are U.S. registered trademarks of Microsoft Corporation.

ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.

Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

1. Read and understand all instructions in the documentation that comes with the printer.

2. Observe all warnings and instructions marked on the product.

3. Unplug this product from wall outlets before cleaning.

4. Do not install or use this product near water, or when you are wet.

5. Install the product securely on a stable surface.

6. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

7. If the product does not operate normally, see

8. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

Solve a problem.

1 Get started

Accessibility................................................................................................................................6

Eco..............................................................................................................................................7

Manage power......................................................................................................................7

Conserve printing supplies...................................................................................................8

Understand the printer parts.......................................................................................................8

Front view.............................................................................................................................8

Printing supplies area...........................................................................................................9

Back view..............................................................................................................................9

Use the printer control panel....................................................................................................10

Overview of buttons and lights...........................................................................................10

Change printer settings......................................................................................................11

Print reports........................................................................................................................11

Finding the printer model number.............................................................................................11

Select print media.....................................................................................................................11

Recommended papers for printing ....................................................................................12

Recommended papers for photo printing...........................................................................13

Tips for selecting and using media.....................................................................................14

Load media...............................................................................................................................14

Load standard-size media..................................................................................................15

Load envelopes..................................................................................................................16

Load cards and photo paper...............................................................................................17

Load custom-size media.....................................................................................................18

Install the accessories..............................................................................................................19

Install the automatic two-sided printing accessory (duplexer) ...........................................19

Install Tray 2.......................................................................................................................19

Configure trays...................................................................................................................21

Turn on accessories in the printer driver............................................................................22

To turn on accessories (Windows)...............................................................................22

To turn on accessories (Mac OS X)..............................................................................23

Maintain the printer...................................................................................................................23

Clean the exterior ..............................................................................................................23

Update the printer.....................................................................................................................23

Turn the printer off....................................................................................................................24

2Print

Print documents........................................................................................................................25

Print documents (Windows)................................................................................................26

Print documents (Mac OS X)..............................................................................................26

Print brochures.........................................................................................................................26

Print brochures (Windows).................................................................................................27

Print brochures (Mac OS X)................................................................................................27

Print on envelopes....................................................................................................................28

Print on envelopes (Windows)............................................................................................28

Print on envelopes (Mac OS X)..........................................................................................28

Print photos..............................................................................................................................29

Print photos on photo paper (Windows).............................................................................29

Print photos on photo paper (Mac OS X)...........................................................................30

Print on special and custom-size paper....................................................................................30

Print on special or custom-size paper (Mac OS X).............................................................31

Print borderless documents or photos......................................................................................31

Print borderless documents or photos (Windows)..............................................................32

Print borderless documents or photos (Mac OS X)............................................................32

Print on both sides (duplexing).................................................................................................33

View print resolutions...............................................................................................................34

3HP ePrint

Set up HP ePrint.......................................................................................................................35

Set up HP ePrint using the HP printer software ................................................................35

Set up HP ePrint using the printer’s control panel..............................................................36

Set up HP ePrint using the embedded web server.............................................................36

Use HP ePrint...........................................................................................................................37

Print using HP ePrint..........................................................................................................37

Find the printer’s email address.........................................................................................37

Turn off HP ePrint...............................................................................................................37

Remove Web Services.............................................................................................................38

4 Work with ink cartridges

Information on ink cartridges and the printhead.......................................................................39

Check the estimated ink levels.................................................................................................40

Printing with black or color ink only..........................................................................................40

Replace the ink cartridges........................................................................................................41

Store printing supplies..............................................................................................................42

Anonymous Usage Information Storage...................................................................................42

5 Solve a problem

HP support................................................................................................................................44

Obtain electronic support....................................................................................................45

HP support by phone..........................................................................................................45

Before you call..............................................................................................................46

Phone support period...................................................................................................46

Telephone support numbers.........................................................................................46

After the phone support period.....................................................................................48

General troubleshooting tips and resources.............................................................................48

Solve printer problems..............................................................................................................48

The printer shuts down unexpectedly.................................................................................49

Alignment fails....................................................................................................................49

The printer is not responding (nothing prints).....................................................................49

The printer prints slowly......................................................................................................50

The printer is making some unexpected noises.................................................................51

Blank or partial page printed...............................................................................................51

Something on the page is missing or incorrect...................................................................52

Placement of the text or graphics is wrong.........................................................................52

Contents

Print quality troubleshooting.....................................................................................................53

Solve paper-feed problems......................................................................................................57

Solve problems using HP ePrint and HP websites...................................................................59

Solve problems using HP ePrint.........................................................................................59

Solve problems using HP websites....................................................................................60

Solve Ethernet network problems.............................................................................................60

General network troubleshooting........................................................................................60

Solve wireless problems...........................................................................................................60

Basic wireless troubleshooting...........................................................................................61

Advanced wireless troubleshooting....................................................................................62

Step 1: Make sure your computer is connected to your network..................................62

Step 2: Make sure that the printer is connected to your network.................................63

Step 3: Check to see if the firewall software is blocking communication......................64

Step 4: Make sure the printer is online and ready........................................................65

Step 5: Make sure the wireless version of the printer is set as the default printer

driver (Windows only)...................................................................................................65

Step 6: Make sure your computer is not connected to your network over a Virtual

Private Network (VPN)..................................................................................................66

After resolving the problems ..............................................................................................66

Configure your firewall software to work with the printer..........................................................67

Solve printer management problems........................................................................................68

Embedded web server cannot be opened..........................................................................68

Troubleshoot installation issues...............................................................................................69

Hardware installation suggestions......................................................................................69

HP software installation suggestions..................................................................................70

Solve network problems.....................................................................................................70

Understand the printer status report.........................................................................................71

Understand the network configuration page.............................................................................73

Printhead maintenance.............................................................................................................75

Clean the printhead............................................................................................................75

Align the printhead..............................................................................................................76

Remove and reinstall the printhead....................................................................................76

Clear jams.................................................................................................................................78

Clear paper jams................................................................................................................78

Avoid paper jams................................................................................................................80

Control panel lights reference...................................................................................................81

A Technical information

Warranty information................................................................................................................89

Hewlett-Packard limited warranty statement......................................................................90

Ink cartridge warranty information......................................................................................91

Printer specifications................................................................................................................92

Physical specifications........................................................................................................92

Product features and capacities.........................................................................................92

Processor and memory specifications................................................................................93

System requirements..........................................................................................................93

Network protocol specifications..........................................................................................93

Embedded web server specifications.................................................................................94

Media specifications...........................................................................................................94

Understand specifications for supported media...........................................................94

Set minimum margins...................................................................................................97

Guidelines for printing on both sides of a page............................................................98

Print specifications..............................................................................................................98

HP ePrint and HP website specifications...........................................................................98

HP ePrint specifications................................................................................................99

HP website specifications.............................................................................................99

Environmental specifications..............................................................................................99

Electrical specifications.......................................................................................................99

Acoustic emission specifications......................................................................................100

Regulatory information...........................................................................................................101

FCC statement..................................................................................................................101

Notice to users in Korea...................................................................................................102

VCCI (Class B) compliance statement for users in Japan................................................102

Notice to users in Japan about the power cord................................................................102

GS Declaration (Germany)...............................................................................................102

Gloss of housing of peripheral devices for Germany........................................................102

European Union Regulatory Notice..................................................................................103

Regulatory information for wireless products...................................................................104

Exposure to radio frequency radiation........................................................................104

Notice to users in Brazil..............................................................................................104

Notice to users in Canada..........................................................................................104

Notice to users in Taiwan...........................................................................................104

Regulatory model number................................................................................................105

Environmental product stewardship program.........................................................................106

Paper use.........................................................................................................................106

Plastics.............................................................................................................................106

Material safety data sheets...............................................................................................106

Recycling program............................................................................................................106

HP inkjet supplies recycling program...............................................................................106

Disposal of waste equipment by users in private households in the European Union.....107

Power consumption..........................................................................................................108

Chemical Substances.......................................................................................................108

Battery information...........................................................................................................108

Battery disposal in Taiwan..........................................................................................108

Attention California users...........................................................................................108

Battery disposal in Netherlands..................................................................................108

EU battery directive..........................................................................................................109

RoHS notices (China only)...............................................................................................110

RoHS notices (Ukraine only)............................................................................................110

Third-party licenses................................................................................................................111

Contents

B HP supplies and accessories

Order printing supplies online.................................................................................................119

Supplies..................................................................................................................................119

Ink cartridges and printheads...........................................................................................119

HP media..........................................................................................................................120

C Network setup

Change basic network settings...............................................................................................121

View and print network settings........................................................................................121

Turn the wireless radio on and off....................................................................................121

Change advanced network settings.......................................................................................121

Set link speed...................................................................................................................122

View IP settings................................................................................................................122

Change IP settings...........................................................................................................122

Configure the printer’s firewall settings.............................................................................122

Creating and using firewall rules................................................................................123

Reset network settings.....................................................................................................124

Set up the printer for wireless communication........................................................................124

Before you begin..............................................................................................................125

Set up the printer on your wireless network.....................................................................125

Set up the printer using the HP printer software (Recommended)...................................125

Set up the printer using WiFi Protected Setup (WPS)......................................................125

To connect the printer using the Push Button Method...............................................126

To connect the printer using the PIN Method.............................................................126

Set up the printer using the embedded web server (EWS)..............................................126

Change the connection type.............................................................................................126

To change from an Ethernet connection to a wireless connection.............................126

To change from a USB connection to a wireless connection.....................................127

To change from a wireless connection to a USB or Ethernet connection .................127

Test the wireless connection............................................................................................127

Guidelines for ensuring wireless network security............................................................127

Overview of security settings......................................................................................128

Add hardware addresses to a wireless router (MAC filtering)....................................128

Other wireless security guidelines..............................................................................128

Guidelines for reducing interference on a wireless network.............................................129

Uninstall and reinstall the HP software...................................................................................129

Windows...........................................................................................................................129

Mac OS X.........................................................................................................................130

D Printer management tools

Toolbox (Windows).................................................................................................................131

HP Utility (Mac OS X).............................................................................................................131

Embedded web server............................................................................................................131

About cookies...................................................................................................................132

To open the embedded web server..................................................................................132

Index............................................................................................................................................142

1 Get started

This guide provides details about how to use the printer and how to resolve problems.

Accessibility

•

Eco Understand the printer parts

•

Use the printer control panel Finding the printer model number

•

Select print media

•

Load media Install the accessories

•

Maintain the printer

•

Update the printer

•

Turn the printer off

NOTE: If you are using the printer with a computer running Windows XP Starter Edition, Windows Vista Starter Edition, or Windows 7 Starter Edition, some features might not be available. For more information, see

Accessibility

The printer provides a number of features that make it accessible for people with disabilities.

Visual

The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software and on the printer control panel have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach.

Support

For more details about the accessibility of this printer and HP's commitment to product accessibility, visit HP's website at

For accessibility information for Mac OS X, visit the Apple website at accessibility.

System requirements.

www.hp.com/accessibility.

www.apple.com/

6 Get started

Eco

Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. For more information, see

HP is committed to helping customers reduce their environmental footprint. HP has provided these features to help you focus on ways to assess and reduce the impact of your printing choices.

For more information about HP's environmental initiatives, visit globalcitizenship/environment/.

Manage power

To conserve electricity, the printer comes with the following features:

Sleep mode

Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity.

To change the setting, complete the following steps:

1. Open the EWS. For more information, see

2. Click the Settings tab.

3. In the Preferences section, click Energy Save Mode and select the desired

4. Click Apply.

Auto Power-Off

Auto Power-Off is automatically enabled by default when you turn on the printer. When Auto Power-Off is enabled, the printer will automatically turn off after 8 hours of inactivity to help reduce energy use. Auto Power-Off is automatically disabled when the printer establishes a network connection. You can change the Auto Power-Off setting from the printer software. Once you change the setting, the printer will maintain the setting that you choose. Auto Power-Off turns the printer off completely, so you must use the power button to turn the printer back on.

Windows: Open Toolbox. (For more information, see Advanced Settings tab, click Change, and then select the preferred amount of time.

Mac OS X: Open HP Utility. (For more information, see Printer Settings section, click Power Management, and then select the preferred

amount of time.

Environmental product stewardship program

www.hp.com/hpinfo/

Embedded web server.

option.

Toolbox (Windows).) In the

HP Utility (Mac OS X).) In the

TIP: If you are printing through an Ethernet connection over a network, Auto Power-Off should be disabled to ensure that print jobs do not get lost. Even when Auto Power-Off is disabled, the printer will enter a Sleep mode after 5 minutes of inactivity to help reduce energy use.

Eco 7

Chapter 1

NOTE: The printer’s Sleep Mode and Auto Power-Off features are temporarily not available if one or more of the ink cartridges are missing. After the cartridge is reinstalled, these features resume.

CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when ink cartridges are missing.

Conserve printing supplies

To conserve printing supplies such as ink and paper, try the following:

• Change the print mode to a draft setting. Draft setting uses less ink.

• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.

• Reduce paper usage by printing on both sides of the paper. If the printer has an automatic two-sided printing accessory (duplexer), see (duplexing). Otherwise, you can first print just the odd pages, flip the pages over, and then print just the even pages.

Understand the printer parts

This section contains the following topics:

Front view

•

Printing supplies area

•

Back view

Print on both sides

Front view

1 Top cover

2 Ink-cartridge access door

3 Output tray

4 Control panel display

8 Get started

(continued)

6 Control panel

7 Output tray extension

8Tray 1

(Power) button

Printing supplies area

1 Ink-cartridge access door

2 Ink cartridges

Back view

1 Ethernet network port

2 Rear universal serial bus (USB) port

3 Power input

4 Automatic two-sided printing accessory (duplexer)

Understand the printer parts 9

Chapter 1

Use the printer control panel

This section contains the following topics:

•

Overview of buttons and lights Change printer settings

•

Print reports

Overview of buttons and lights

For more information about control panel light patterns and messages, see Control panel lights reference.

2134

911 810

Label Name and Description

1 Printhead align control panel icon. Shows that the printhead requires alignment.

2 Ink cartridge access door open icon. Shows that the printer's ink cartridge access door or

3 Out of paper icon. Shows that the printer is out of paper.

4 Paper jam icon. Shows that the printer has a paper jam.

5 Resume button and light. The Resume light blinks when the button must be pressed to

6 Cancel button. Press once to stop a print job, or press and hold for three seconds to print a

7 Power button and light. Press to turn the printer on or off. The light indicates whether the

top cover is open.

resume printing. Press to continue a print job after clearing a paper jam, adding paper, or installing a cartridge. Press to cancel a print job when a media size mismatch occurs. Press and hold for three seconds to print a demo page.

printer status report.

printer is on or off.

10 Get started

(continued)

Label Name and Description

8 HP ePrint button and light. Press to turn on the HP ePrint function and print an information

9 Wireless button and light. Press to turn the wireless network feature on or off. The button is

10 Ethernet network icon. Shows that an Ethernet network connection exists.

11 Wireless network icon. Shows that a wireless network connection exists.

12 Ink cartridge information icons. Displays ink cartridge information, including fill levels.

page. The light indicates whether the printer is connected to an HP ePrint server.

lit when the wireless network is on.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so.

Change printer settings

If the printer is connected to a computer, you can change the printer settings using HP software tools available on your computer — such as the HP printer software, HP Utility (Mac OS X), or the EWS. For more information about these tools, see

Printer

management tools.

Print reports

Use the control panel to print the following reports for the printer.

• Printer status report. Press and hold the

• Network configuration page and Wireless network test page. Press and hold (Resume) button, and then press the (Wireless) button.

the

•

Demo page. Press and hold the

(Resume) button for three seconds.

(Cancel) button for three seconds.

Finding the printer model number

In addition to the model name that appears on the front of the printer, the printer has a specific model number. You can use this number when obtaining support and to help determine which supplies or accessories are available for your printer.

The model number is printed on a label located near the ink-cartridge access door.

Select print media

The printer is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for

Select print media 11

Chapter 1

optimum print quality. Visit the HP website at www.hp.com for more information about HP media.

This section contains the following topics:

Recommended papers for printing

•

Recommended papers for photo printing Tips for selecting and using media

•

Recommended papers for photo printing

For the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available.

Depending on your country/region, some of these papers might not be available.

HP Premium Plus Photo Paper

HP Advanced Photo Paper

HP Everyday Photo Paper

HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink

HP’s best photo paper is heavyweight for producing professional quality photos. Features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or softgloss (satin matte). It is acid-free for longer lasting documents.

Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5 x11 inch, A4, 4 x 6 inch, and 10 x 15 cm. It is acid-free for longer lasting documents.

cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation’s worth of photos or multiple prints to share.

Select print media 13

Chapter 1

To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products

and Services and select Ink, toner and paper.

NOTE: At this time, some portions of the HP website are available in English only.

Tips for selecting and using media

For the best results, observe the following guidelines.

• Always use media that conforms to the printer specifications. For more information, see

• Load only one type of media at a time into a tray.

• When loading the trays, make sure the media is loaded correctly. For more information, see

• Do not overload the tray. For more information, see

• To prevent jams, poor print quality, and other printing problems, avoid loading the following media in the trays.

◦ Multipart forms ◦ Media that is damaged, curled, or wrinkled ◦ Media with cutouts or perforations ◦ Media that is heavily textured, embossed, or does not accept ink well ◦ Media that is too lightweight or stretches easily ◦ Media that contains staples or clips

Media specifications.

Load media.

Load media

This section provides instructions for loading media into the printer.

This section contains the following topics:

Load standard-size media

• Load envelopes

•

Load cards and photo paper

•

Load custom-size media

14 Get started

Load standard-size media

To load media

Use these instructions to load standard media.

1. Pull out Tray 1.

2. Insert the media print-side down in the center of the tray. Make sure the stack of

media aligns with the line on the width guide, and is not higher than the paper stack line on the guide.

NOTE: Do not load paper while the printer is printing.

3. Slide the media guides in the tray to adjust them for the media size that you have

loaded, and then reinsert the tray.

4. Pull out the extension on the output tray.

Load media 15

Chapter 1

Load envelopes

To load envelopes

Use these instructions to load an envelope.

1. Pull out Tray 1.

2. Insert the envelopes print-side down and load according to the graphic. Make

sure the stack of envelopes does not exceed the line marking in the tray.

3. Slide the media guides in the tray to adjust them for the media size that you have

16 Get started

NOTE: Do not load paper while the printer is printing.

loaded, and then reinsert the tray.

4. Pull out the extension on the output tray.

Load cards and photo paper

To load cards and photo paper

Use these instructions to load photo paper.

1. Pull out Tray 1.

2. Insert the media print-side down in the center of the tray. Make sure the stack of

media aligns with the line on the width guide, and is not higher than the paper stack line on the guide.

NOTE: Do not load paper while the printer is printing.

3. Slide the media guides in the tray to adjust them for the media size that you have

loaded, and then reinsert the tray.

4. Pull out the extension on the output tray.

Load media 17

Chapter 1

Load custom-size media

To load custom-size media

Use these instructions to load custom-size media.

CAUTION: Use only custom-size media that is supported by the printer. For more information, see

1. Pull out Tray 1.

2. Insert the media print-side down in the center of the tray. Make sure the stack of

media aligns with the line on the width guide, and is not higher than the paper stack line on the guide.

NOTE: Do not load paper while the printer is printing.

Media specifications.

3. Slide the media guides in the tray to adjust them for the media size that you have loaded, and then reinsert the tray.

4. Pull out the extension on the output tray.

18 Get started

Install the accessories

This section contains the following topics:

•

Install the automatic two-sided printing accessory (duplexer) Install Tray 2

•

Configure trays Turn on accessories in the printer driver

•

Install the automatic two-sided printing accessory (duplexer)

You can print on both sides of a sheet of paper automatically. For information on using the duplexer, see

To install the duplexer

▲ Slide the duplexer into the back of the printer until the unit locks into place. Do not

press the buttons on either side of the duplexer when installing the unit; use them only for removing the unit from the printer.

Print on both sides (duplexing).

Install Tray 2

Tray 2 can hold up to 250 sheets of plain paper. For ordering information, see HP supplies and accessories.

To install Tray 2

1. Unpack the tray, remove the packing tapes and materials, and move the tray to

2. Turn off the printer, and disconnect the power cord.

NOTE: Tray 2 is available as an optional accessory.

the prepared location. The surface must be sturdy and level.

Install the accessories 19

Chapter 1

3. Set the printer on top of the tray.

CAUTION: Be careful to keep your fingers and hands clear of the bottom of

the printer.

4. Connect the power cord and turn on the printer.

5. Enable Tray 2 in the printer driver. For more information, see

Turn on accessories

in the printer driver.

To load Tray 2

1. Pull the tray out of the printer by grasping under the front of the tray.

2. Insert the paper print-side down in the center of the tray. Make sure the stack of

3. Slide the media guides in the tray to adjust them for the size that you have

20 Get started

paper aligns with the line on the width guide, and does not exceed the line marking on the guide.

NOTE: Tray 2 can be loaded only with plain paper.

loaded.

4. Gently reinsert the tray.

5. Pull out the extension on the output tray.

Configure trays

NOTE: Tray 2 is an optional accessory. For ordering information, see Order

printing supplies online.

To configure the trays, you must have Tray 2 installed and turned on.

By default, the printer draws media from Tray 1. If Tray 1 is empty, the printer draws media from Tray 2 (if it is installed and loaded with media). You can change this default behavior by using the following features:

• Tray Lock: Use this feature to protect special media such as letterhead or preprinted media from accidental use. If the printer runs out of media while printing a document, it will not use media from a locked tray to complete the print job.

• Default Tray: Use this feature to determine the first tray from which the printer draws media.

NOTE: To use the tray lock and default tray settings, you must select the automatic tray selection option in the printer software. Also, if the printer is on a network and you set a default tray, the setting will affect all users of the printer.

Tray 2 is designed to hold only plain paper.

The following table lists possible ways you can use the tray settings to meet your printing needs.

I want to... Follow these steps

Load both trays with the same media, and have the printer pick media from one tray if the other one is empty.

Have both special media (such as letterhead) and plain paper loaded in the trays.

Load media in Tray 1 and Tray 2. For

•

more information, see Load media. Make sure tray lock is disabled.

•

Load special media in Tray 1 and plain

•

paper in Tray 2. Make sure the default tray is set to Tray

•

2. Make sure tray lock is set to Tray 1.

•

Install the accessories 21

Chapter 1

(continued)

I want to... Follow these steps

Load media in both trays but have the printer pick media from a specific tray first.

Load media in Tray 1 and Tray 2.

•

Make sure default tray is set to the

•

appropriate tray.

To configure the trays

1. Make sure the printer is turned on.

2. Perform one of the following:

Embedded web server ▲ Click the Settings tab and click Paper Handling in the left panel.

Print driver (Windows)

To configure default tray, complete the following steps:

a. Click Start, and then click Printers or Printers and Faxes or Devices and

Printers.

- Or Click Start, click Control Panel, and then double-click Printers.

b. Right-click the printer icon, and then click Printer Properties or Printing

Preferences. c. Click the Paper/Quality tab. d.In the Tray Selection group, select the desired tray from the Paper Source

drop-down list.

HP Printer Utility (Mac OS X) ▲ Click Paper Handling from the Printer Settings panel.

3. Click OK or Apply after changing the desired tray settings.

Turn on accessories in the printer driver

• To turn on accessories (Windows)

•

To turn on accessories (Mac OS X)

To turn on accessories (Windows)

1. Click Start, and then click Printers or Printers and Faxes or Devices and Printers.

- Or Click Start, click Control Panel, and then double-click Printers.

2. Right-click the printer icon, and then click Printer Properties.

3. Select the Device Settings tab. Click the accessory that you want to turn on,

click Installed from the drop-down menu, and then click OK.

22 Get started

To turn on accessories (Mac OS X)

Mac OS X automatically turns on all accessories in the printer driver when you install the printer software. If you add a new accessory later, follow these steps:

1. Open the System Preferences and then select Print & Fax or Print & Scan.

2. Select the printer from list of printers, and then click Options & Supplies.

3. Click the Driver tab.

4. Select the options you want to install, and then click OK.

Maintain the printer

This section provides instructions for keeping the printer in top working condition. Perform this maintenance procedure as necessary.

Clean the exterior

•

Clean the exterior

WARNING! Before cleaning the printer, turn off the power and unplug the power

cord from the electrical socket.

Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from the interior of the printer, as well as from the printer control panel.

Update the printer

HP is always working to improve the performance of its printers and bring you the latest features. If the printer is connected to a network and Web Services has been enabled, you can check for and install printer updates.

Update the printer

1. Open the EWS. For more information, see

2. Click the Web Services tab.

3. In the Web Services Settings section, click Product Update, click Check Now,

and follow the onscreen instructions.

4. If the product update option is not available, follow these instructions: a.In the Web Services Settings section, click Setup, click Continue, and

follow the onscreen instructions.

b. If prompted, choose to allow the printer to check for and install printer

updates.

NOTE: If a printer update is available, the printer will download and install the update, and then restart.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the instructions on the screen to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network.

Embedded web server.

Update the printer 23

Chapter 1

Turn the printer off

Turn the printer off by pressing the (Power) button located on the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip.

CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues.

24 Get started

2Print

Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best print media for your documents, see

Choose a print job to continue:

Select print media.

Print documents

Print brochures

Print on envelopes

Print photos

Print on special and custom-size paper

Print documents

Follow the instructions for your operating system.

Print documents (Windows)

•

Print documents (Mac OS X)

NOTE: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, and without any additional software or printer drivers. For more information, see ePrint.

Print borderless documents or photos

Print 25

Chapter 2

Print documents (Windows)

1. Load paper in the tray. For more information, see Load media.

2. On the File menu in your software application, click Print.

3. Make sure the printer you want to use is selected.

4. To change settings, click the button that opens the Printer Properties dialog box. Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Change the paper orientation on the Layout tab, and paper source, media type,

paper size, and quality settings on the Paper/Quality tab. To print in black and white, click the Advanced button, and then change the Print in Grayscale option.

NOTE: If you want to print a black and white document using black ink only, click the Advanced button. From the Print in Grayscale drop-down menu select Black Ink Only, then click the OK button. If you see Black and White as an option on the Paper/Quality tab or the Layout tab, select it.

6. Click OK.

7. Click Print or OK to begin printing.

Print documents (Mac OS X)

1. Load paper in the tray. For more information, see Load media.

2. Select a paper size: a.From the File menu in your software application, click Page Setup.

b. Make sure the printer you want to use is selected in the Format For pop-up

menu.

c. Select the paper size from the Paper Size pop-up menu, and then click OK.

3. From the File menu in your software application, click Print.

4. Make sure the printer you want to use is selected.

5. Select the paper size from the Paper Size pop-up menu (if available).

6. Change the print settings for the option provided in the pop-up menus, as

appropriate for your project.

NOTE: If you do not see any options, click the disclosure triangle next to the Printer pop-up menu or click Show Details.

7. Click Print to begin printing.

Print brochures

Follow the instructions for your operating system.

Print brochures (Windows)

• Print brochures (Mac OS X)

•

26 Print

NOTE: If you do not see a Page Setup menu item, go to step 3.

NOTE: This printer includes HP ePrint, a free service from HP that allows you to

print documents on your HP ePrint-enabled printer anytime, from any location, and without any additional software or printer drivers. For more information, see ePrint.

Print brochures (Windows)

NOTE: To set print settings for all print jobs, make the changes in the HP software

provided with the printer. For more information on the HP software, see management tools.

1. Load paper in the tray. For more information, see Load media.

2. On the File menu in your software application, click Print.

3. Make sure the printer you want to use is selected.

4. To change settings, click the button that opens the Printer Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

5. Click the Layout tab, and change the paper orientation if necessary.

6. Click the Paper/Quality tab, select the appropriate paper type for brochure from

the Media drop-down list, and then change the paper source, paper size, and quality settings if necessary.

7. To print in black and white, click the Advanced button, and then change the Print in Grayscale option.

8. Click OK, and then click Print or OK to begin printing.

Printer

Print brochures (Mac OS X)

1. Load paper in the tray. For more information, see Load media.

2. Select a paper size: a.From the File menu in your software application, click Page Setup.

NOTE: If you do not see a Page Setup menu item, go to step 3.

b. Make sure the printer you want to use is selected in the Format For pop-up

menu.

c. Select the paper size from the Paper Size pop-up menu, and then click OK.

3. From the File menu in your software application, click Print.

4. Make sure the printer you want to use is selected.

5. Select the paper size from the Paper Size pop-up menu (if available).

6. Click Paper Type/Quality from the pop-up menu, and then select the following

settings:

• Paper Type: The appropriate brochure paper type

• Quality: Normal or Best

NOTE: If you do not see these options, click the disclosure triangle next to the Printer pop-up menu or click Show Details.

7. Select any other print settings that you want, and then click Print to begin printing.

Print brochures 27

Chapter 2

Print on envelopes

Avoid envelopes with the following characteristics:

• Very slick finish

• Self-stick adhesives, clasps, or windows

• Thick, irregular, or curled edges

• Areas that are wrinkled, torn, or otherwise damaged

Make sure the folds of envelopes you load in the printer are sharply creased.

NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using.

Follow the instructions for your operating system.

Print on envelopes (Windows)

•

Print on envelopes (Mac OS X)

Print on envelopes (Windows)

1. Load envelopes print-side down in the tray. For more information, see Load

media.

2. On the File menu in your software application, click Print.

3. Make sure the printer you want to use is selected.

5. On the Layout tab, change the orientation to Landscape.

6. Click Paper/Quality, and then select the appropriate envelope type from the Paper Size drop-down list.

TIP: You can change more options for the print job by using the features

available on the other tabs in the dialog box.

7. Click OK, and then click Print or OK to begin printing.

Print on envelopes (Mac OS X)

1. Load envelopes in the tray. For more information, see Load media.

2. Select a paper size: a.From the File menu in your software application, click Page Setup.

NOTE: If you do not see a Page Setup menu item, go to step 3.

b. Make sure the printer you want to use is selected in the Format For pop-up

menu.

c. Select the appropriate envelope size from the Paper Size pop-up menu,

and then click OK.

3. From the File menu in your software application, click Print.

4. Make sure the printer you want to use is selected.

28 Print

5. Select the appropriate envelope size in the Paper Size pop-up menu (if available).

6. Select the Orientation option.

NOTE: If you do not see these options, click the disclosure triangle next to the Printer pop-up menu or click Show Details.

7. Select any other print settings that you want, and then click Print to begin

printing.

Print photos

Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair the quality of your printout. Photo paper should be flat before printing.

Follow the instructions for your operating system.

•

Print photos on photo paper (Windows) Print photos on photo paper (Mac OS X)

•

Print photos on photo paper (Windows)

1. Load paper in the tray. For more information, see Load media.

2. On the File menu in your software application, click Print.

3. Make sure the printer you want to use is selected.

4. To change settings, click the button that opens the Printer Properties dialog box. Depending on your software application, this option might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Paper/Quality tab, and then select the appropriate photo paper type

from the Media drop-down list.

NOTE: Maximum DPI is only supported for color printing on HP Premium Plus Photo Paper and HP Advanced Photo Paper.

6. Click the Advanced button, and then select Best or Maximum DPI from the Output Quality drop-down list.

7. To print the photo in black and white, click the Grayscale drop-down menu and

select the following option: High-Quality Grayscale: uses all the available colors to print your photo in

grayscale. This creates smooth and natural shades of gray.

8. Click OK, and then click Print or OK to begin printing.

Print photos 29

Chapter 2

Print photos on photo paper (Mac OS X)

1. Load paper in the tray. For more information, see Load media.

2. Select a paper size: a.From the File menu in your software application, click Page Setup.

NOTE: If you do not see a Page Setup menu item, go to step 3.

b. Make sure the printer you want to use is selected in the Format For pop-up

menu.

c. Select the paper size from the Paper Size pop-up menu, and then click OK.

3. From the File menu in your software application, click Print.

4. Make sure the printer you want to use is selected.

5. Select the appropriate paper size from the Paper Size pop-up menu (if available).

6. Click Paper Type/Quality from the pop-up menu, and then select the following

settings:

• Paper Type: The appropriate photo paper type

• Quality: Best or Maximum dpi

NOTE: If you do not see these options, click the disclosure triangle next to the Printer pop-up menu or click Show Details.

7. If necessary, change the photo and color options: a. Click the disclosure triangle beside Color Options and select the

appropriate Photo Fix options:

• Off: Applies no automatic adjustments to the image.

• Basic: Automatically focuses the image; moderately adjusts image sharpness.

b. To print the photo in black and white, click Grayscale from the Color pop-

up menu, and then select the following option: High Quality: Uses all the available colors to print your photo in grayscale.

This creates smooth and natural shades of gray.

8. Select any other print settings that you want, and then click Print to begin printing.

Print on special and custom-size paper

If your application supports custom-size paper, set the size in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom-size paper.

Use only custom-size paper that is supported by the printer. For more information, see Media specifications.

NOTE: Defining custom-size media sizes is only available in the HP printing software in Mac OS X.

Follow the instructions for your operating system.

Print on special or custom-size paper (Mac OS X)

•

30 Print

Print on special or custom-size paper (Mac OS X)

NOTE: Before you can print on custom-size paper, you must set up the custom

size in the HP software provided with the printer. For instructions, see custom sizes (Mac OS X).

1. Load the appropriate paper in the tray. For more information, see Load media.

2. Select a paper size: a.From the File menu in your software application, click Page Setup.

NOTE: If you do not see a Page Setup menu item, go to step 3.

b. Make sure the printer you want to use is selected in the Format For pop-up

menu.

c. Select the paper size from the Paper Size pop-up menu, and then click OK.

3. From the File menu in your software application, click Print.

4. Make sure the printer you want to use is selected.

5. Select the appropriate paper size from the Paper Size pop-up menu (if available).

6. Click Paper Handling from the pop-up menu.

7. Under Destination Paper Size, click Scale to fit paper size, and then select the

custom size.

8. Select any other print settings that you want, and then click Print to begin printing.

Set up custom sizes (Mac OS X)

1. Load paper in the tray. For more information, see Load media.

2. From the File menu in your software application, click Page Setup, and then

make sure the printer you want to use is selected in the Format For pop-up menu.

- OR From the File menu in your software application, click Print, and then make sure the printer you want to use is selected.

3. Select Manage Custom Sizes in the Paper Size pop-up menu.

Set up

NOTE: If you do not see these options in the Print dialog, click the disclosure triangle next to the Printer pop-up menu or click Show Details.

4. Click the + on the left side of the screen, double-click Untitled, and type a name for the new, custom size.

5. In the Width and Height boxes, type the dimensions, and then set the margins, if you want to customize them.

6. Click OK.

Print borderless documents or photos

Borderless printing lets you print to the edges of certain photo media types and a range of standard media sizes.

Print borderless documents or photos 31

Chapter 2

Before printing, open the file and make sure the size of the document or image matches the size of the media loaded in the printer.

NOTE: Borderless printing is only available in some applications.

Follow the instructions for your operating system.

Print borderless documents or photos (Windows)

•

Print borderless documents or photos (Mac OS X)

Print borderless documents or photos (Windows)

1. Load paper in the tray. For more information, see Load media.

2. On the File menu in your software application, click Print.

3. Make sure the printer you want to use is selected.

4. To change settings, click the button that opens the Printer Properties dialog box. Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Paper/Quality tab, and then click the Advanced button.

6. From the Borderless Printing drop-down list, select Print Borderless.

7. From the Output Quality drop-down list, change the option if necessary, and then click OK.

8. From the Media drop-down list, select the appropriate paper type.

9. Click OK, and then click Print or OK to begin printing.

Print borderless documents or photos (Mac OS X)

1. Load paper in the tray. For more information, see Load media.

2. Select a borderless paper size: a.From the File menu in your software application, click Page Setup.

NOTE: If you do not see a Page Setup menu item, go to step 3.

b. Make sure the printer you want to use is selected in the Format For pop-up

menu.

c. Select an available borderless paper size from the Paper Size pop-up

menu, and then click OK.

3. From the File menu in your software application, click Print.

4. Make sure the printer you want to use is selected.

5. Select the paper size from the Paper Size pop-up menu (if available).

6. Click Paper Type/Quality from the pop-up menu, and then select the following

settings:

• Paper Type: The appropriate paper type

• Quality: Best or Maximum dpi

NOTE: If you do not see these options, click the disclosure triangle next to the Printer pop-up menu or click Show Details.

7. Make sure the Print Borderless check box is selected.

32 Print

8. If necessary, click the disclosure triangle beside Color Options and select the appropriate Photo Fix options:

• Off: Applies no automatic adjustments to the image.

• Basic: Automatically focuses the image; moderately adjusts image

sharpness.

9. Select any other print settings that you want, and then click Print to begin printing.

Print on both sides (duplexing)

You can print on both sides of a sheet of media automatically by using the automatic two-sided printing accessory (duplexer).

TIP: You can perform manual duplexing by first printing only the odd pages, flipping the pages over, and then printing only the even pages.

Perform two-sided printing (Windows)

1. Load the appropriate media. For more information, see

both sides of a page and Load media.

2. Make sure the duplexer is installed correctly. For more information, see automatic two-sided printing accessory (duplexer).

3. With a document open, click Print on the File menu, and then click the button that opens the Printer Properties dialog box. Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

4. Under the Print on Both Sides options on the Layout tab, select either Flip on Long Edge or Flip on Short Edge.

5. Change any other settings, and then click OK.

6. Print your document.

Guidelines for printing on

Install the

Perform two-sided printing (Mac OS X)

1. Load the appropriate media. For more information, see

both sides of a page and Load media.

2. Make sure the duplexer is installed correctly. For more information, see automatic two-sided printing accessory (duplexer).

3. Select a paper size: a.From the File menu in your software application, click Page Setup.

NOTE: If you do not see a Page Setup menu item, go to step 4.

b. Make sure the printer you want to use is selected in the Format For pop-up

menu.

c. Select the paper size from the Paper Size pop-up menu, and then click OK.

4. From the File menu in your software application, click Print.

5. Make sure the printer you want to use is selected.

Print on both sides (duplexing) 33

Guidelines for printing on

Install the

Chapter 2

6. Select the paper size from the Paper Size pop-up menu (if available).

NOTE: You might need to select the paper-size option labeled Two-Sided margins.

7. Click the Two-Sided Printing pop-up menu, select Print Both Sides, and then

click the appropriate binding options for the document.

- OR Click the Layout pop-up menu, and then select the appropriate binding options

for the document from the Two-Sided pop-up menu.

NOTE: If you do not see any options, click the disclosure triangle next to the Printer pop-up menu or click Show Details.

8. Select any other print settings that you want, and then click Print to begin

printing.

View print resolutions

1. In printer driver, click the Paper/Quality tab, and then click the Advanced button.

2. Click the Resolution drop-down list for the print resolutions available.

34 Print

3HP ePrint

HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anywhere you can send an email. Just send your documents and photos to the email address assigned to your printer when you enable Web Services. No additional drivers or software are needed.

Once you have signed up for an account on ePrintCenter ( can sign in to view your HP ePrint job status, manage your HP ePrint printer queue, control who can use your printer’s HP ePrint email address to print, and get help for HP ePrint.

NOTE: To use HP ePrint, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection). You cannot use these web features if the printer is connected using a USB cable.

This section contains the following topics:

Set up HP ePrint

•

Use HP ePrint

•

Remove Web Services

Set up HP ePrint

To set up HP ePrint, complete the following steps.

Set up HP ePrint using the HP printer software

•

Set up HP ePrint using the printer’s control panel

•

Set up HP ePrint using the embedded web server

www.eprintcenter.com), you

NOTE: Before you set up HP ePrint, make sure you are connected to the Internet using either an Ethernet or wireless connection.

NOTE: If you encounter problems, see the HP ePrint light section in Control panel lights reference.

Set up HP ePrint using the HP printer software

In addition to enabling key printer features, you can use the HP printer software that came with your printer to set up HP ePrint. If you didn’t set up HP ePrint when you installed the HP software on your computer, you can still use the software to set up HP ePrint.

To set up HP ePrint, complete the following steps for your operating system:

Windows

1. From the computer desktop, click Start, select Programs or All Programs, click HP, click the folder for your printer, and then select the icon with your printer’s

name.

2. Double-click Web Connected Solutions, and then double-click ePrint Setup. The printer’s embedded web server opens.

HP ePrint 35

Chapter 3

3. Click the Web Services tab.

4. In the Web Services Settings section, click Setup, click Continue, and follow

the onscreen instructions to accept the terms of use.

5. If prompted, choose to allow the printer to check for and install printer updates.

NOTE: If a printer update is available, the printer will download and install

the update, and then restart. You will have to repeat the instructions from step 1 to set up HP ePrint.

6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Mac OS X

▲ To set up and manage Web Services in Mac OS X, you can use the printer’s

embedded web server (EWS). For more information, see the embedded web server.

Set up HP ePrint using the printer’s control panel

On the printer control panel, press the information page.

2. Follow the instructions on the information page.

Set up HP ePrint using

(HP ePrint) button. The printer prints an

Set up HP ePrint using the embedded web server

You can use the printer’s embedded web server (EWS) to set up and manage HP ePrint.

To set up HP ePrint, complete the following steps:

1. Open the EWS. For more information, see

2. Click the Web Services tab.

3. In the Web Services Settings section, click Setup, click Continue, and follow

the onscreen instructions to accept the terms of use.

4. If prompted, choose to allow the printer to check for and install printer updates.

NOTE: If a printer update is available, the printer will download and install

the update, and then restart. You will have to repeat the instructions from step 1 to set up HP ePrint.

5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

36 HP ePrint

Embedded web server.

Use HP ePrint

HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location.

To use HP ePrint, make sure to have the following:

• An Internet- and email-capable computer or mobile device

• An HP ePrint-capable printer on which Web Services has been enabled

TIP: For more information about managing and configuring HP ePrint settings and to learn about the latest features, visit ePrintCenter (

Print using HP ePrint

To print documents using HP ePrint, complete the following steps:

1. On your computer or mobile device, open your email application.

NOTE: For information about using the email application on your computer

or mobile device, see the documentation provided with the application.

2. Create a new email message, and then attach the file that you want to print. For a list of files that can be printed using HP ePrint, as well as guidelines to follow when using HP ePrint, see

3. Enter the printer’s email address in the “To” line of the email message, and then select the option to send the email message.

NOTE: Make sure that the printer’s email address is the only address listed in the “To” line of the email message. If other email addresses are listed in the “To” line, the attachments you are sending might not print.

www.eprintcenter.com).

HP ePrint and HP website specifications

Find the printer’s email address

To obtain the printer’s email address, visit ePrintCenter (www.eprintcenter.com).

Turn off HP ePrint

To turn off HP ePrint, complete the following steps:

1. Open the EWS. For more information, see

2. Click the Web Services tab, and then click ePrint in the Web Services Settings

section.

3. Click Turn Off ePrint.

NOTE: To remove all Web Services, see Remove Web Services.

Embedded web server.

Use HP ePrint 37

Chapter 3

Remove Web Services

To remove Web Services, complete the following steps:

1. Open the EWS. For more information, see

2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.

3. Click Remove Web Services.

Embedded web server.

38 HP ePrint

4 Work with ink cartridges

To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead.

This section contains the following topics:

Information on ink cartridges and the printhead

•

Check the estimated ink levels Printing with black or color ink only

•

Replace the ink cartridges Store printing supplies

•

Anonymous Usage Information Storage

Information on ink cartridges and the printhead

The following tips help maintain HP ink cartridges and ensure consistent print quality.

• The instructions in this user guide are for replacing ink cartridges, and are not intended for first time installation.

•

• Keep all ink cartridges in the original sealed packages until they are needed.

• Be sure to turn off the printer properly. For more information, see off.

• Store ink cartridges at room temperature (15-35° C or 59-95° F).

• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.

• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems.

• If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage from occurring to the printer:

◦

Make sure you turn off the printer by pressing sounds of internal motion stop before unplugging the printer. For more information, see

◦ Make sure you leave the ink cartridges and printhead installed. ◦ The printer must be transported sitting flat; it should not be placed on its

side, back, front, or top.

Check the estimated ink levels

You can check the estimated ink levels from the printer software or from the printer control panel. For information about using these tools, see and

Use the printer control panel. You can also print the Printer Status page to view

this information (see

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until prompted to do so.

NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another printer, the ink level indicator might be inaccurate or unavailable.

NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see

Understand the printer status report).

www.hp.com/go/inkusage.

Printing with black or color ink only

Printer management tools

For regular usage, this product is not designed to print using only the black cartridge when the color cartridges are out of ink.

However, your printer is designed to let you print as long as possible when your cartridges start to run out of ink.

When there is sufficient ink in the printhead, the printer will offer you the use of black ink only when one or more of the color cartridges are out of ink, and the use of color ink only when the black cartridge is out of ink.

• The amount that you can print using black or color ink only is limited, so have replacement ink cartridges available when you are printing with black or color ink only.

• When there is no longer sufficient ink to print, you will get a message that one or more cartridges are depleted, and you will need to replace the depleted cartridges before you resume printing.

CAUTION: While ink cartridges are not damaged when left outside of the printer, the printhead does need to have all cartridges installed at all times after the printer is set up and in use. Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead. If you have recently left a cartridge out of the printer for an extended period, or if you have had a recent paper jam, and have noticed poor print quality, clean the printhead. For more information, see

Clean the printhead.

40 Work with ink cartridges

Replace the ink cartridges

NOTE: For information on recycling used ink supplies, see HP inkjet supplies

recycling program.

If you do not already have replacement ink cartridges for the printer, see HP supplies and accessories.

NOTE: At this time, some portions of the HP website are available in English only.

NOTE: Not all cartridges are available in all countries/regions.

CAUTION: HP recommends that you replace any missing cartridges as soon as

possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when ink cartridges are missing.

Use these steps to replace the ink cartridges.

To replace the ink cartridges

1. Make sure the printer is turned on.

2. Open the ink-cartridge access door.

NOTE: Wait until the print carriage stops moving before proceeding.

3. Press the front of the ink cartridge to release it, and then remove it from the slot.

4. Remove the new ink cartridge from its packaging.

5. Using the color-coded letters for help, slide the ink cartridge into the empty slot

until it is securely installed in the slot.

CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges. Doing so could cause the printhead or ink cartridges to be incorrectly seated, which can cause errors or print quality problems. The latch must remain down to correctly install the ink cartridges.

Replace the ink cartridges 41

Chapter 4

Make sure that you insert the ink cartridge into the slot that has the same colored letter as the color you are installing.

6. Repeat steps 3 through 6 for each ink cartridge you are replacing.

7. Close the ink-cartridge access door.

Store printing supplies

Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal ink cartridge health, be sure to turn off the printer properly. For more information, see

Turn the printer off.

Anonymous Usage Information Storage

The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In addition, this memory chip stores a limited set of anonymous information about the usage of the printer, which might include the following: the date when the cartridge was first installed, the date when the cartridge was last used, the number of pages printed using the cartridge, the page coverage, frequency of printing, the printing modes used, any printing errors that might have occurred, and the printer model.

This information helps HP design future printers to meet our customers' printing needs. The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their printer.

42 Work with ink cartridges

HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program (HP Planet Partners:

www.hp.com/hpinfo/ globalcitizenship/environment/recycle/). The memory chips from this sampling are read and studied in order to improve future HP printers. HP partners who assist in recycling this cartridge might have access to this data, as well.

Any third party possessing the cartridge might have access to the anonymous information on the memory chip. If you prefer to not allow access to this information, you can render the chip inoperable. However, after you render the memory chip inoperable, the cartridge cannot be used in an HP printer.

If you are concerned about providing this anonymous information, you can make this information inaccessible by turning off the memory chip's ability to collect the printer's usage information.

To disable the usage information function

1. Open the EWS. For more information, see

Embedded web server.

2. Click the Settings tab.

3. In the Preferences section, click the option that shows usage information or

cartridge chip info.

4. Select the option to turn off and click Apply.

NOTE: You can continue to use the cartridge in the HP printer if you turn off the

memory chip's ability to collect the printer's usage information.

Anonymous Usage Information Storage 43

5 Solve a problem

The information in this chapter suggests solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.

This section contains the following topics:

HP support

•

General troubleshooting tips and resources

•

Solve printer problems

•

Print quality troubleshooting Solve paper-feed problems

•

Solve problems using HP ePrint and HP websites

•

Solve Ethernet network problems Solve wireless problems

•

Configure your firewall software to work with the printer

•

Solve printer management problems Troubleshoot installation issues

•

Understand the printer status report

•

Understand the network configuration page Printhead maintenance

•

Clear jams Control panel lights reference

•

HP support

If you have a problem, follow these steps

1. Check the documentation that came with the printer.

2. Visit the HP online support website at

website provides information and utilities that can help you correct many common printer problems. HP online support is available to all HP customers. It is the fastest source for up-to-date printer information and expert assistance and includes the following features:

• Fast access to qualified online support specialists

• HP software and driver updates for the HP printer

• Valuable troubleshooting information for common problems

• Proactive printer updates, support alerts, and HP newsgrams that are

For more information, see

3. Call HP support. Support options and availability vary by printer, country/region, and language. For more information, see

44 Solve a problem

www.hp.com/go/customercare. This

available when you register the printer

Obtain electronic support.

HP support by phone.

Obtain electronic support

To find support and warranty information, go to the HP website at www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information about calling for technical support.

This website also offers technical support, drivers, supplies, ordering information and other options such as:

• Access online support pages.

• Send HP an email message for answers to your questions.

• Connect with an HP technician by using online chat.

• Check for HP software updates.

You can also obtain support from the HP software for Windows or Mac OS X, which provide easy, step-by-step solutions to common printing problems. For more information, see

Support options and availability vary by printer, country/region, and language.

Printer management tools.

HP support by phone

The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line. Different rates may apply for mobile phones.

For the most current HP list of telephone support numbers and call costs information,

www.hp.com/go/customercare. This website provides information and utilities that

see can help you correct many common printer problems.

During the warranty period, you may obtain assistance from the HP Customer Care Center.

NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the following website: a question button to begin the support process.

The HPLIP website does not provide support for Windows or Mac OS X. If you are using these operating systems, see provides information and utilities that can help you correct many common printer problems.

This section contains the following topics:

Before you call

•

Phone support period Telephone support numbers

•

After the phone support period

https://launchpad.net/hplip. Click the Ask

www.hp.com/go/customercare. This website

HP support 45

Chapter 5

Before you call

Call HP support while you are in front of the computer and the printer. Be prepared to provide the following information:

• Model number (for more information, see

Finding the printer model number)

• Serial number (located on the back or bottom of the printer)

• Messages that appear when the situation occurs

• Answers to these questions:

◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the

time that this situation began?

◦ Did anything else occur prior to this situation (such as a thunderstorm or

moving the printer)?

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).

Telephone support numbers

In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free.

46 Solve a problem

For the most current list of telephone support numbers, see www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems.

HP support 47

Chapter 5

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support website: This website provides information and utilities that can help you correct many common printer problems. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

www.hp.com/go/customercare.

General troubleshooting tips and resources

NOTE: Many of the following steps require HP software. If you did not install the

HP software, you can install it using the HP software CD included with the printer, or you can download the HP software from the HP support website ( go/customercare). This website provides information and utilities that can help you correct many common printer problems.

Check or do the following before you begin troubleshooting:

• Try turning the printer off and then on again.

• For a paper jam, see

• For paper-feed problems, such as the paper skew and paper pick, see paper-feed problems.

• Power light is on and not blinking. When the printer is turned on for the first time, it takes approximately 12 minutes to initialize it after the ink cartridges are installed.

• Power cord and other cables are working, and are firmly connected to the printer. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see specifications.

• Media is loaded correctly in the input tray and is not jammed in the printer.

• All packing tapes and materials are removed.

• The printer is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in the Print & Fax or Print & Scan section of the System Preferences. For more information, see your computer's documentation.

• Pause Printing is not selected if you are using a computer running Windows.

• You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

Clear jams.

www.hp.com/

Solve

Electrical

Solve printer problems

TIP: You can visit the HP online support website at www.hp.com/go/customercare

for information and utilities that can help you correct many common printer problems.

48 Solve a problem

This section contains the following topics:

•

The printer shuts down unexpectedly Alignment fails

•

The printer is not responding (nothing prints) The printer prints slowly

•

The printer is making some unexpected noises

•

Blank or partial page printed Something on the page is missing or incorrect

•

Placement of the text or graphics is wrong

The printer shuts down unexpectedly

Check the power and power connections

Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see

Alignment fails

If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails.

If the alignment process fails repeatedly, you might have a defective sensor or ink cartridge. Contact HP support. Go to provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information on calling for technical support.

Electrical specifications.

www.hp.com/go/customercare. This website

The printer is not responding (nothing prints)

There are print jobs stuck in the print queue

Open the print queue, cancel all documents, and then reboot the computer. Try to print after the computer reboots. For more information, refer to the Help system for the operating system.

Check the printer setup

For more information, see

Check the HP software installation

If the printer is turned off when printing, an alert message should appear on your computer screen; otherwise, the HP software provided with the printer might not be installed correctly. To resolve this, uninstall the HP software completely, and then reinstall the HP software. For more information, see software.

General troubleshooting tips and resources.

Uninstall and reinstall the HP

Solve printer problems 49

Chapter 5

Check the cable connections

• Make sure both ends of the USB cable or Ethernet cable are secure.

• If the printer is connected to a network, check the following:

◦ Check the Link light on the back of the printer. ◦ Make sure you are not using a phone cord to connect the printer.

Check any personal firewall software installed on the computer

The personal software firewall is a security program that protects a computer from intrusion. However, the firewall might block communication between the computer and the printer. If there is a problem communicating with the printer, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall.

The printer prints slowly

Try the following solutions if the printer is printing very slowly.

Solution 1: Use a lower print quality setting

•

Solution 2: Check the ink levels Solution 3: Contact HP support

•

Solution 1: Use a lower print quality setting

Solution: Check the print quality setting. Best and Maximum dpi provide the

best quality but are slower than Normal or Draft. Draft provides the fastest print speed.

Cause: The print quality was set to a high setting.

If this did not solve the issue, try the next solution.

Solution 2: Check the ink levels

Solution: Check the estimated ink levels in the ink cartridges.

NOTE: Ink level alerts and indicators provide estimates for planning

purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until prompted to do so.

CAUTION: While ink cartridges are not damaged when left outside of the printer, the printhead does need to have all cartridges installed at all times after the printer is set up and in use. Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead. If you have recently left a cartridge out of the printer for an extended period and have noticed poor print quality, clean the printhead. For more information, see

For more information, see:

Check the estimated ink levels

50 Solve a problem

Clean the printhead.

Cause: The ink cartridges might have insufficient ink. Insufficient ink may cause the printhead to overheat. When the printhead overheats, the printer slows down to allow it to cool.

If this did not solve the issue, try the next solution.

Solution 3: Contact HP support

Solution: Contact HP support for service.

www.hp.com/go/customercare. This website provides information and

Go to: utilities that can help you correct many common printer problems.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the printer.

The printer is making some unexpected noises

You might hear some unexpected noises made by the printer. These are the servicing sounds when the printer performs automatic servicing functions to maintain the health of the printheads.

NOTE: To prevent any potential damage to your printer:

Do not turn off the printer while the printer is performing any servicing. If you are turning off the printer, wait for the printer to come to a complete stop before turning

off using the

Make sure all ink cartridges are installed. If any of the ink cartridge is missing, the printer will perform extra servicing to protect the printheads.

(Power) button. See Turn the printer off.

Blank or partial page printed

Clean the printhead

Complete the printhead cleaning procedure. For more information, see printhead. The printhead may need to be cleaned if the printer was turned off incorrectly.

NOTE: Incorrectly turning off the printer can cause print quality problems like blank or partial pages. Printhead cleaning can solve these problems, but turning off the printer correctly can prevent them in the first place. Always turn the printer off

by pressing the goes out before unplugging the power cord or turning off a power strip.

Check the media settings

• Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays.

• Make sure the page settings in the printer driver match the page size of media loaded in the tray.

Clean the

(Power) button on the printer. Wait until the (Power) light

Solve printer problems 51

Chapter 5

More than one page is being picked

For more information on paper-feed problems, see

There is a blank page in the file

Check the file to make sure there is no blank page.

Something on the page is missing or incorrect

Check the Print Quality Diagnostic page

Print a Print Quality Diagnostic page to help you decide whether to run any maintenance tools to improve the print quality of your printouts. For more information,

Print quality troubleshooting.

see To print and evaluate the Print Quality Diagnostic page, hold down the

button, press the times, and then release the

Check the margin settings

Make sure the margin settings for the document do not exceed the printable area of the printer. For more information, see

Check the color print settings

Make sure Print in Grayscale is not selected in the printer driver.

(Cancel) button seven times, press the (Resume) button two

(Power) button.

Set minimum margins.

Solve paper-feed problems.

(Power)

Check the printer location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

Placement of the text or graphics is wrong

Check how the media is loaded

Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure the tray is not overloaded. For more information, see media.

Check the media size

• Content on a page might be cut off if the document size is larger than the media that you are using.

• Make sure the media size selected in the printer driver match the size of media loaded in the tray.

Check the margin settings

If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your printer. For more information, see

Set minimum margins.

Load

52 Solve a problem

Check the page-orientation setting

Make sure the media size and page orientation selected in the application match the settings in the printer driver. For more information, see

Check the printer location and length of USB cable

If the above solutions do not work, the problem may be caused by the inability of the application to interpret print settings correctly. See the release notes for known software conflicts, refer to the application's documentation, or contact the software manufacturer for specific help.

Print quality troubleshooting

Try the solutions in this section to resolve print quality problems in your printout.

TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems.

• Solution 1: Make sure you are using original HP ink cartridges

•

Solution 2: Check the ink levels Solution 3: Check the paper loaded in the input tray

•

Solution 4: Check the paper type Solution 5: Check the print settings

•

Solution 6: Print and evaluate a print quality report

•

Solution 7: Contact HP support

Print.

Solution 1: Make sure you are using original HP ink cartridges

Solution: Solution 1: Make sure you are using original HP ink cartridges

HP recommends that you use original HP ink cartridges. Original HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply are not covered under warranty.

If you believe you purchased original HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink cartridges were being used.

If this did not solve the issue, try the next solution.

Print quality troubleshooting 53

Chapter 5

Solution 2: Check the ink levels

Solution: Check the estimated ink levels in the ink cartridges.

NOTE: Ink level alerts and indicators provide estimates for planning

purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until prompted to do so.

CAUTION: While ink cartridges are not damaged when left outside of the printer, the printhead does need to have all cartridges installed at all times after the printer is set up and in use. Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead. If you have recently left a cartridge out of the printer for an extended period and have noticed poor print quality, clean the printhead. For more information, see

Clean the printhead.

For more information, see:

Check the estimated ink levels

Cause: The ink cartridges might have insufficient ink.

If this did not solve the issue, try the next solution.

Solution 3: Check the paper loaded in the input tray

Solution: Make sure the paper is loaded correctly and that it is not wrinkled or

too thick.

• Load paper with the print side facing down. For example, if you are loading

glossy photo paper, load the paper with the glossy side down.

• Make sure the paper lays flat in the input tray and is not wrinkled. If the

paper is too close to the printhead during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.

For more information, see:

Load media.

Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.

If this did not solve the issue, try the next solution.

Solution 4: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type

with ColorLok technology that is appropriate for the printer. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

54 Solve a problem

Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling.

NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges is not necessary.

For more information, see:

Select print media

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 5: Check the print settings

Solution: Check the print settings.

• Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or,

check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors.

• Check the print quality setting and make sure it matches the type of paper loaded in the printer. You might need to choose a lower print quality setting if colors are running into each other. Or, choose a higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Advanced Photo Paper is loaded in the input tray.

NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the printer, print settings, or ink cartridges. No further troubleshooting is required.

For more information, see:

Select print media

Cause: The print settings were set incorrectly.

If this did not solve the issue, try the next solution.

Print quality troubleshooting 55

Chapter 5

Solution 6: Print and evaluate a print quality report

Solution:

To print a print quality report

•

Control panel: Press and hold the button seven times, press the the

(Power) button.

(Power) button, press the (Cancel)

(Resume) button two times, and release

• Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click Print Quality Report.

• HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print.

56 Solve a problem

If defects are seen on the Print Quality Diagnostic report, follow the steps below:

1. If the Print Quality Diagnostic report shows faded, partial, streaked, or missing color bars or patterns, check for depleted ink cartridges, and replace the ink cartridge that corresponds to the defective color bar or color pattern. If there is no depleted ink cartridge, remove and reinstall all ink cartridges to make sure they are properly installed.

2. Align the printhead. For more information, see

3. Clean the printhead. For more information, see

4. Replace the printhead. For more information, see

printhead.

Cause: Print quality problems can have many causes: software settings, a poor image file, or the printing system itself. If you are unhappy with the quality of your prints, a Print Quality Diagnostic page can help you determine if the printing system is working correctly.

Solution 7: Contact HP support

Solution: Contact HP support for service.

www.hp.com/go/customercare. This website provides information and

Go to: utilities that can help you correct many common printer problems.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the printhead.

Align the printhead.

Clean the printhead.

Remove and reinstall the

Solve paper-feed problems

TIP: You can visit the HP online support website at www.hp.com/go/customercare

for information and utilities that can help you correct many common printer problems.

Media is not supported for the printer or tray

Use only media that is supported for the printer and the tray being used. For more information, see

Media is not picked up from a tray

• Make sure media is loaded in the tray. For more information, see Fan the media before loading.

• Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.

• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.

Media specifications.

Load media.

Solve paper-feed problems 57

Chapter 5

Media is not coming out correctly

• Make sure the output tray extender is fully extended; otherwise, printed pages may fall off the printer.

• Remove excess media from the output tray. There is a limit to the number of sheets the tray can hold.

Pages are skewing

• Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the printer and reload the media correctly, making sure that the paper guides are aligned correctly.

• Load media into the printer only when it is not printing.

• Remove and replace the automatic two-sided printing accessory (duplexer).

◦ Push the button on either side of the duplexer, and then remove the unit.

◦ Reinsert the duplexer into the printer.

Multiple pages are being picked up

• Fan the media before loading.

• Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.

58 Solve a problem

• Make sure the tray is not overloaded with paper.

• Use HP media for optimum performance and efficiency.

Solve problems using HP ePrint and HP websites

This section provides solutions to common problems using HP ePrint and HP websites.

Solve problems using HP ePrint

• Solve problems using HP websites

•

Solve problems using HP ePrint

If you are having problems using HP ePrint, check the following:

• Make sure the printer is connected to the Internet using an Ethernet or wireless connection.

NOTE: You cannot use these web features if the printer is connected using a USB cable.

• Make sure the latest product updates have been installed on the printer. For more information, see

• Make sure HP ePrint is enabled on the printer. For more information, see HP ePrint using the printer’s control panel.

• Make sure the network hub, switch, or router is turned on and working correctly.

• If you are connecting the printer using an Ethernet cable, make sure you are not connecting the printer using a phone cord or a crossover cable to connect the printer to the network and that the Ethernet cable is securely connected to the printer. For more information, see

• If you are connecting the printer using a wireless connection, make sure the wireless network is functioning properly. For more information, see problems.

• If you are using HP ePrint, check the following:

◦ Make sure the printer’s email address is correct. ◦ Make sure that the printer’s email address is the only address listed in the

“To” line of the email message. If other email addresses are listed in the “To” line, the attachments you are sending might not print.

◦ Make sure you are sending documents that meet the HP ePrint

requirements. For more information, see

• If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are entering are valid:

◦ Check the settings being used by the Web browser you are using (such as

Internet Explorer, Firefox, or Safari).

◦ Check with the IT administrator or person who set up your firewall.

If the proxy settings used by your firewall have changed, you must update these settings in either the printer’s control panel. If these settings are not updated, you will not be able to use HP ePrint.

For more information, see

Update the printer.

Solve Ethernet network problems.

HP ePrint specifications.

Set up HP ePrint using the printer’s control panel.

Set up

Solve wireless

Solve problems using HP ePrint and HP websites 59

Chapter 5

TIP: For additional help on setting up and using HP ePrint, visit ePrintCenter (

www.eprintcenter.com).

Solve problems using HP websites

If you are having problems using HP websites from your computer, check the following:

• Make sure the computer that you are using is connected to the Internet.

• Make sure the web browser meets the minimum system requirements. For more information, see

• If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation provided with your web browser.

HP website specifications.

Solve Ethernet network problems

If you are unable to connect the printer to your Ethernet network, perform one or more of the following tasks.

NOTE: After correcting any of the following, run the installation program again.

TIP: You can visit the HP online support website at www.hp.com/go/customercare

for information and utilities that can help you correct many common printer problems.

• General network troubleshooting

General network troubleshooting

If you are unable to install the HP software provided with the printer, verify the following:

• All cable connections to the computer and the printer are secure.

• The network is operational and the network hub is turned on.

• All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows

• The printer is installed on the same subnet as the computers that use the printer.

If the installation program cannot discover the printer, print the network configuration page, and enter the IP address manually in the installation program. For more information, see HP Home Network Diagnostic Utility on the HP website.

Understand the network configuration page or you can download the

Solve wireless problems

This section provides information about solving problems you might encounter when connecting the printer to your wireless network.

60 Solve a problem

Follow these suggestions in order, starting with those listed in the “Basic wireless troubleshooting” section. If you still encounter problems, follow the suggestions provided in the “Advanced wireless troubleshooting” section.

Basic wireless troubleshooting

•

Advanced wireless troubleshooting

•

After resolving the problems

TIP: For more information about troubleshooting wireless problems, go to www.hp.com/go/wirelessprinting.

TIP: If you are using a computer running Windows, HP provides a tool called HP Home Network Diagnostic Utility that can help retrieve this information for some systems. To use this tool, visit the HP Wireless Printing Center ( wirelessprinting), and then click Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not be available in all languages.)

NOTE: After you resolve the problem, follow the instructions in After resolving the problems.

Basic wireless troubleshooting

Perform the following steps in the order presented.

Step 1 - Make sure the wireless (802.11) light is turned on

If the blue light near the printer's wireless button is not lit, the wireless capabilities might not have been turned on. Press the

wireless capabilities.

www.hp.com/go/

(Wireless) button to turn on the printer's

NOTE: If your printer supports Ethernet networking, make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet cable turns off the printer's wireless capabilities.

Step 2 - Restart components of the wireless network

Turn off the router and the printer, and then turn them back on in this order: router first and then the printer. If you still are unable to connect, turn off the router, printer, and your computer. Sometimes, turning off the power and then turning it back on recovers from a network communication issue.

Step 3 - Run the Wireless Network Test

For wireless networking issues, run the Wireless Network Test. To print a Wireless Network Test page, press and hold the

(Resume) button, and then press the

(Wireless) button. If a problem is detected, the printed test report includes

recommendations that might help solve the problem.

TIP: : If the Wireless Network Test indicates the signal is weak, try moving the printer closer to the wireless router.

Solve wireless problems 61

Chapter 5

Advanced wireless troubleshooting

If you have tried the suggestions provided in Basic wireless troubleshooting and are still unable to connect to your printer to the wireless network, try the following suggestions in the order presented:

Step 1: Make sure your computer is connected to your network

•

Step 2: Make sure that the printer is connected to your network Step 3: Check to see if the firewall software is blocking communication

•

Step 4: Make sure the printer is online and ready

•

Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only)

Step 6: Make sure your computer is not connected to your network over a Virtual

• Private Network (VPN)

Step 1: Make sure your computer is connected to your network

Make sure your computer is connected to your network—either your Ethernet network or your wireless network. If the computer is not connected to the network, you cannot use the printer over the network.

To check an Ethernet connection

▲ Many computers have indicator lights beside the port where the Ethernet cable

from the router connects to your computer. Usually there are two indicator lights, one that is on and another that blinks. If your computer has indicator lights, check to see if the indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to the computer and the router. If you still do not see lights, there might be a problem with the router, the Ethernet cable, or your computer.

NOTE: Macintosh computers do not have indicator lights. To check the Ethernet connection on a Macintosh computer, click System Preferences in the Dock, and then click Network. If the Ethernet connection is working correctly, Built-in Ethernet appears in the list of connections, along with the IP address and other status information. If Built-in Ethernet does not appear in the list, there might be a problem with the router, the Ethernet cable, or your computer. For more information, click the Help button in the window.

62 Solve a problem

To check a wireless connection

1. Make sure that your computer's wireless has been turned on. (For more

information, see the documentation that came with your computer.)

2. If you are not using a unique network name (SSID), then it is possible that your wireless computer could be connected to a nearby network that is not yours. The following steps can help you determine if your computer is connected to your network.

Windows a. Click Start, click Control Panel, point to Network Connections, and then

click View Network Status and Tasks. – OR – Click Start, select Settings, click Control Panel, double-click Network Connections, click the View menu, and then select Details. Leave the network dialog box open while you continue to the next step.

b. Disconnect the power cord from the wireless router. The connection status

of your computer should change to Not Connected.

c. Reconnect the power cord to the wireless router. The connection status

should change to Connected.

Mac OS X

▲ Click the AirPort icon in the menu bar at the top of the screen. From the

menu that appears, you can determine if the AirPort is turned on and which wireless network your computer is connected to.

NOTE: For more detailed information about your AirPort connection, click System Preferences in the Dock, and then click Network. If the wireless connection is working correctly, a green dot appears next to AirPort in the list of connections. For more information, click the Help button in the window.

If you are unable to get your computer connected to your network, contact the person who set up your network or the router manufacturer as there might be a hardware issue with either your router or computer.

TIP: If you are able to access the Internet and are using a computer running Windows, you can also use the HP Network Assistant for help in setting up a network. To use this tool, visit

www.hp.com/sbso/wireless/tools-setup.html?

jumpid=reg_R1002_USEN. (This Web site is only available in English.)

Step 2: Make sure that the printer is connected to your network

If your printer is not connected to the same network as your computer, you cannot use the printer over the network. Follow the steps described in this section to find out if your printer is actively connected to the correct network.

NOTE: If your wireless router or Apple AirPort Base Station is using a hidden SSID, your printer cannot automatically detect the network

Solve wireless problems 63

Chapter 5

A: Make sure the printer is on the network

1. If the printer supports Ethernet networking and is connected to an Ethernet

network, make sure an Ethernet cable is not plugged into the back of the printer. If an Ethernet cable is plugged into the back, then wireless connectivity is disabled.

2. If the printer is connected to a wireless network, print the network configuration page. For more information, see

Understand the network configuration page.

3. After the page has been printed, check the Network Status and URL:

Network Status

URL The URL shown here is the network

If the Network Status is Ready, the

•

printer is actively connected to a network.

If the Network Status is Offline, the

•

printer is not connected to a network. Run the Wireless Network Test (using the instructions at the beginning of this section) and follow any recommendations.

address assigned to the printer by your router. You need this to connect to the embedded web server (EWS).

For information about connecting the printer to a wireless network, see Set up the printer for wireless communication.

B: Check to see if you can access the EWS

▲ After you establish that the computer and the printer both have active

connections to a network, you can verify if they are on the same network by opening the printer's EWS. For more information, see

Embedded web server.

To access the EWS a. On your computer, open the EWS. For more information, see

Embedded

web server.

NOTE: If you are using a proxy server in your browser, you might need to disable it to access the EWS.

b. If you can open the EWS, try using the printer over the network (such as to

c. If you cannot open the EWS or are still having problems using the printer

Step 3: Check to see if the firewall software is blocking communication

If you cannot access the EWS and are sure both the computer and printer have active connections to the same network, the firewall security software might be blocking communication. Temporarily turn off any firewall security software running on your computer and then try to open the EWS again. If you can open the EWS, try using the printer (for printing).

If you are able to open the EWS and use your printer with the firewall turned off, you need to reconfigure your firewall settings to allow the computer and printer to

64 Solve a problem

print) to see if your network setup was successful.

over the network, continue to the next section regarding firewalls.

communicate with each other over the network. For more information, see Configure your firewall software to work with the printer.

If you are able to open the EWS, but are still unable to use the printer even with the firewall turned off, try enabling the firewall software to recognize the printer. For more information, see the documentation provided with your firewall software.

Step 4: Make sure the printer is online and ready

If you have the HP software installed, you can check the printer’s status from your computer to see if the printer is paused or offline, preventing you from using it.

To check the printer’s status, follow the instructions for your operating system:

Windows

1. Click Start, and then click Printers or Printers and Faxes or Devices and Printers.

- Or Click Start, click Control Panel, and then double-click Printers.

2. If the printers on your computer are not being displayed in Details view, click the View menu, and then click Details.

3. Do one of the following, depending on the printer status: a. If the printer is Offline, right-click the printer, and click Use Printer Online. b. If the printer is Paused, right-click the printer, and click Resume Printing.

4. Try using the printer over the network.

Mac OS X

1. Click System Preferences in the Dock, and then click Print & Fax or Print & Scan.

2. Select the printer, and then click Open Print Queue.

3. If the print job is on hold, click Resume.

4. If the printer is paused, click Resume Printer.

If you can use the printer after performing the steps above but find that the symptoms persist as you continue to use the printer, your firewall might be interfering. For more information, see

Configure your firewall software to work with the printer

If you still cannot use the printer over the network, continue to the next section for additional troubleshooting help

Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only)

If you install the HP software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes or Devices and Printers folder. If

Solve wireless problems 65

Chapter 5

you have difficulties printing or connecting to the printer, make sure the correct version of the printer driver is set as the default.

1. Click Start, and then click Printers or Printers and Faxes or Devices and Printers.

- Or Click Start, click Control Panel, and then double-click Printers.

2. Determine if the version of the printer driver in the Printers or Printers and Faxes or Devices and Printers folder is connected wirelessly:

a. To change settings, click the button that opens the Printer Properties

dialog box.

b. On the Ports tab, look for a port in the list with a checkmark. The version of

the printer driver that is connected wirelessly has HP network re-discovery

port monitor as the Port description, next to the checkmark.

3. Right-click the printer icon for the version of the printer driver that is connected wirelessly, and select Set as Default Printer.

NOTE: If there is more than one icon in the folder for the printer, right-click the

printer icon for the version of the printer driver that is connected wirelessly, and select Set as Default Printer.

Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN)

A Virtual Private Network (VPN) is a computer network that uses the Internet to provide a remote, secure connection to an organization’s network. However, most VPN services do not allow you to access local devices (like your printer) on your local network while your computer is connected to the VPN.

To connect to the printer, disconnect from the VPN.

TIP: To use the printer while connected to the VPN, you can connect the printer to your computer with a USB cable. The printer uses its USB and network connections at the same time.

For more information, contact your network administrator or the person who set up the wireless network.

After resolving the problems

After you resolve any problems and have successfully connected the printer to your wireless network, complete the following steps for your operating system:

Windows

1. On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Printer Setup & Software.

2. Click Connect a new printer, and then select the type of connection you want to

use.

66 Solve a problem

Mac OS X

1. Open HP Utility. For more information, see

2. Click the Applications icon on the toolbar, double-click HP Setup Assistant,

and then follow the onscreen instructions.

HP Utility (Mac OS X).

Configure your firewall software to work with the printer

A personal firewall, which is security software running on your computer, can block network communication between your printer and your computer.

If you are having problems such as:

• Printer not found when installing HP software

• Unable to print, print job stuck in queue or printer goes offline

• Unable to see printer status on your computer

The firewall might be preventing your printer from notifying computers on your network where it can be found.

If you are using the HP software on a computer running Windows and cannot find the printer during installation (and you know the printer is on the network)—or if you have already successfully installed HP software and experience problems—check the following:

• If you have just installed the HP software, try turning off your computer and the printer, and then turning them both on again.

• Keep your security software up to date. Many security software vendors provide updates that correct known issues and provide the latest defenses against new security threats.

• If your firewall has "High", "Medium", or "Low" security settings, use the "Medium" setting when your computer is connected to your network.

• If you have changed any firewall settings from default, try going back to the default setting.

• If your firewall has a setting called "trusted zone", use this setting when your computer is connected to your network.

• If your firewall has a setting to "not show alert messages", you should disable this. When installing the HP software and using the HP printer you may see alert messages from your firewall software that provide options to "allow", "permit" or "unblock". You should allow any HP software that causes an alert. Also, if the alert has a "remember this action" or "create a rule for this" selection, select it. This is how the firewall learns what can be trusted on your network.

• Do not have more than one firewall enabled at the same time on your computer. An example would be having both the Windows firewall provided by the operating system and a 3rd party firewall enabled at the same time. Having more than one firewall enabled at the same time will not make your computer any safer and may cause problems.

For more information about using your printer with personal firewall software, visit www.hp.com/go/wirelessprinting, and then click Firewall Help in the Wireless

Network Help section.

NOTE: At this time, some portions of this site are not available in all languages.

Configure your firewall software to work with the printer 67

Chapter 5

Solve printer management problems

TIP: You can visit the HP online support website at www.hp.com/go/customercare

for information and utilities that can help you correct many common printer problems.

This section provides solutions to common problems that involve managing the printer. This section contains the following topic:

Embedded web server cannot be opened

•

NOTE: To use the EWS, the printer must be connected to a network using either an Ethernet or a wireless connection. You cannot use the embedded web server if the printer is connected to a computer with a USB cable.

Embedded web server cannot be opened

Check your network setup

• Make sure you are not using a phone cord or a crossover cable to connect the printer to the network.

• Make sure the network cable is securely connected to the printer.

• Make sure the network hub, switch, or router is turned on and working correctly.

Check the computer

Make sure the computer that you are using is connected to the network.

Check your web browser

• Make sure the web browser meets the minimum system requirements. For more information, see

• If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation available with your web browser.

• Make sure JavaScript and cookies are enabled in your web browser. For more information, see the documentation available with your web browser.

Embedded web server specifications.

68 Solve a problem

Check the printer IP address

• To check the IP address of the printer, obtain the IP address on the network configuration page. To print a network configuration page, press and hold the

(Resume) button, and then press the (Wireless) button.

• Ping the printer using the IP address from the command prompt (Windows) or from Network Utility (Mac OS X). (Network Utility is located in the Utilities folder in the Applications folder at the top level of the hard disk.).

For example, if the IP address is 123.123.123.123, type the following at the command prompt (Windows):

C:\Ping 123.123.123.123

- OR – In Network Utility (Mac OS X) click the Ping tab, type the 123.123.123.123 in the box, and then click Ping. If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.

Troubleshoot installation issues

TIP: You can visit the HP online support website at www.hp.com/go/customercare

for information and utilities that can help you correct many common printer problems.

If the following topics do not help, see HP support for information about HP support.

Hardware installation suggestions

•

HP software installation suggestions

•

Solve network problems

Hardware installation suggestions

Check the printer

• Make sure that all packing tape and material have been removed from outside and inside the printer.

• Make sure that the printer is loaded with paper.

• Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the printer control panel.

Check the hardware connections

• Make sure that any cords and cables that you are using are in good working order.

• Make sure that the power cord is connected securely to both the printer and to a working power outlet.

Troubleshoot installation issues 69

Chapter 5

Check the printheads and ink cartridges

• Make sure that all of the printheads and ink cartridges are firmly installed in their correct, color-coded slot. Press down firmly on each one to ensure proper contact. The printer cannot work if they are not all installed.

• Make sure that the printhead latch is closed correctly.

• If the display shows a printhead error message, clean the contacts on the printheads.

HP software installation suggestions

Check the computer system

• Make sure that your computer is running one of the supported operating systems. For more information, see

• Make sure that the computer meets at least the minimum system requirements.

• In the Windows Device Manager, make sure that the USB drivers have not been disabled.

• If you are using a computer running Windows, and the computer cannot detect the printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to perform a clean uninstallation of the printer driver. Restart your computer, and reinstall the printer driver.

Verify installation preliminaries

• Make sure to use the installation CD that contains the correct HP software for your operating system.

• Before installing HP software, make sure that all other programs are closed.

• If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter.

• If the computer cannot recognize the installation CD in the CD-ROM drive, inspect the installation CD for damage. You can download the printer driver from the HP website (

www.hp.com/go/customercare).

System requirements

NOTE: After correcting any problems, run the installation program again.

Solve network problems

General network troubleshooting

• If you are unable to install the HP software, verify that: You can access HP Home Network Diagnostic Utility on the HP website for help in setting up a network.

◦ All cable connections to the computer and the printer are secure. ◦ The network is operational and the network hub is turned on. ◦ All applications, including virus protection programs, spyware protection

programs, and firewalls, are closed or disabled for computers running Windows.

70 Solve a problem

◦ Make sure the printer is installed on the same subnet as the computers that

use the printer.

◦ If the installation program cannot discover the printer, print the network

configuration page and enter the IP address manually in the installation program. For more information, see page.

• If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address:

◦ Print the printer’s network configuration page. For more information, see

Understand the network configuration page.

◦ Click Start, and then click Printers or Printers and Faxes or Devices and

Printers.

- Or Click Start, click Control Panel, and then double-click Printers.

◦ Right-click the printer icon, click Printer Properties, and then click the

Ports tab.

◦ Select the TCP/IP port for the printer, and then click Configure Port. ◦ Compare the IP address listed in the dialog box and make sure it matches

the IP address listed on the network configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the network configuration page.

◦ Click OK twice to save the settings and close the dialog boxes.

Problems connecting to an Ethernet network

• If the Network light on the printer control panel does not turn on, make sure that all of the “General network troubleshooting” conditions are met.

• Though it is not recommended that you assign the printer with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so.

Understand the network configuration

To reset the printer's network settings

1. To reset the administrator password and network settings, press and hold

(Wireless) button and (Cancel) button for three seconds.

Press and hold the to print the network configuration page and verify that the network settings have been reset.

(Resume) button, and then press the (Wireless) button

Understand the printer status report

Use the printer status report to view current printer information and ink cartridge status. Also use the printer status report to help you troubleshoot problems with the printer.

The printer status report also contains a log of recent events.

If you need to call HP, it is often useful to print the printer status report before calling.

To print the printer status report

On the printer control panel, press and hold the

(Cancel) button for three seconds.

Understand the printer status report 71

Chapter 5

1. Printer Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), the accessories that are installed (such as the automatic two-sided printing accessory or duplexer), and the connectivity settings.

2. Print Usage Information: Provides the total number of pages printed, as well as the number of borderless pages printed.

3. Ink Delivery System Information: Shows the estimated ink levels (represented in graphical form as gauges) and the part numbers and warranty expiration dates of the ink cartridges.

4. Print Head Information: Shows the pen ID number and first-installation date of the printhead.

5. Additional Assistance: Provides information about available methods for finding more information about the printer.

6. Wireless Network Test: Provides information about testing the wireless network connection to the printer.

72 Solve a problem

Understand the network configuration page

If the printer is connected to a network, you can print a network configuration page to view the network settings for the printer. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling.

To print the network configuration page

On the printer control panel, press and hold the

(Wireless) button.

(Resume) button, and then press the

Understand the network configuration page 73

Chapter 5

1. WPS PIN: Shows the WPS PIN for you to set up the printer on your wireless network using the PIN Method.

2. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded web server.

3. 802.3 Wired: Shows information about the active Ethernet network connection, such as the IP address, subnet mask, default gateway, as well as the hardware address of the printer.

4. 802.11 Wireless: Shows information about your wireless network connection, such as the hostname, IP address, subnet mask, default gateway, and server.

5. Miscellaneous: Shows information about more advanced network settings.

• Port 9100: The printer supports raw IP printing through TCP Port 9100. This

HP-proprietary TCP/IP port on the printer is the default port for printing. It is accessed by HP software (for example, the HP Standard Port).

• LPD: Line Printer Daemon (LPD) refers to the protocol and programs

associated with line-printer spooling services that may be installed on various TCP/IP systems.

NOTE: The LPD functionality can be used with any host implementation of LPD that complies with the RFC 1179 document. The process for configuring printer spoolers, however, might differ. See your system documentation for information about configuring these systems.

• Bonjour: Bonjour services (which use mDNS, or Multicast Domain Name

System) are typically used on small networks for IP address and name resolution (through UDP port 5353), where a conventional DNS server is not used.

• SLP: Service Location Protocol (SLP) is an Internet standard network

protocol that provides a framework to allow networking applications to discover the existence, location, and configuration of networked services in enterprise networks. This protocol simplifies discovery and use of network resources such as printers, web servers, fax machines, video cameras, files systems, backup devices (tape drives), databases, directories, mail servers, calendars.

• Microsoft Web Services: Enable or disable the Microsoft Web Services

Dynamic Discovery (WS Discovery) protocols or Microsoft Web Services for Devices (WSD) Print services supported on the printer. Disable unused print services to prevent access through those services.

• SNMP: SNMP (Simple Network Management Protocol) is used by network

74 Solve a problem

NOTE: For more information about WS Discovery and WSD Print, visit www.microsoft.com.

management applications for device management. The printer supports SNMPv1 protocol on IP networks.

• WINS: If you have a Dynamic Host Configuration Protocol (DHCP) server on your network, the printer automatically obtains its IP address from that server and registers its name with any RFC 1001 and 1002-compliant dynamic name services as long as a WINS server IP address has been specified.

• IPP: Internet Printing Protocol (IPP) is a standard network protocol for remote printing. Unlike other remote IP-based protocols, IPP supports access control, authentication, and encryption, allowing for more secure printing.

Printhead maintenance

If you are experiencing problems with printing, you might have a problem with the printhead. You should perform the procedures in the following sections only when directed to do so for resolving print quality issues.

Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges.

This section contains the following topics:

Clean the printhead

•

Align the printhead

•

Remove and reinstall the printhead

Clean the printhead

If your printed output is streaked or has any incorrect or missing colors, the printhead might need to be cleaned.

If print quality still seems poor after cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. For more information,

HP support.

see

NOTE: Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes a few minutes. Some noise might be generated in the process.

Not turning the printer off correctly can cause print quality problems. For more information, see

To clean the printhead from the printer control panel

On the printer control panel, press and hold

Press

Release

To clean the printhead from Toolbox (Windows)

1. Open Toolbox. For more information, see

2. From the Device Services tab, click the icon to the left of Clean Printheads.

3. Follow the onscreen instructions.

Turn the printer off.

(Power) button.

(Cancel) button two times, and then press (Resume) button once.

(Power) button.

Open the Toolbox.

Printhead maintenance 75

Chapter 5

To clean the printhead from HP Utility (Mac OS X)

1. Open HP Utility. For more information, see

2. In the Information And Support section, click Clean Printheads.

3. Click Clean, and then follow the onscreen instructions.

To clean the printhead from the embedded web server (EWS)

1. Open the EWS. For more information, see

2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.

3. Click Clean Printhead and follow the onscreen instructions.

Align the printhead

The printer automatically aligns the printhead during the initial setup.

You might want to use this feature when the printer status page shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your printouts.

To align the printhead from the printer control panel

1. Load letter, A4, or legal unused plain white paper into the main input tray.

On the printer control panel, press and hold the

Press

HP Utility (Mac OS X).

To open the embedded web server.

(Power) button.

(Resume) button three times.

To align the printhead from Toolbox (Windows)

1. Open Toolbox. For more information, see

2. From the Device Services tab, click the icon to the left of Align Printheads.

3. Follow the onscreen instructions.

To align the printhead from HP Utility (Mac OS X)

1. Open HP Utility. For more information, see

2. In the Information And Support section, click Align Printhead.

3. Click Align, and then follow the onscreen instructions.

To align the printhead from the embedded web server (EWS)

1. Open the EWS. For more information, see

2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.

3. Click Align Printhead and follow the onscreen instructions.

Remove and reinstall the printhead

NOTE: This procedure should only be performed when a Missing or Failed Printhead message has been seen and the printer has first been turned off and

then back on to try to resolve the message. If the message persists, try this procedure.

Open the Toolbox.

HP Utility (Mac OS X).

To open the embedded web server.

76 Solve a problem

Remove and reinstall the printhead

1. Make sure that the printer is turned on.

2. Open the top cover and the ink-cartridge access door.

3. Lift the latch handle on the print carriage.

4. Remove the printhead by lifting it up and then pulling it out of the printer.

Printhead maintenance 77

Chapter 5

5. Make sure the latch handle is raised, and then reinsert the printhead.

6. Carefully lower the latch handle.

7. Close the ink-cartridge access door and the top cover.

Clear jams

NOTE: Make sure you lower the latch handle before reinserting the ink

cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges.

Occasionally, media becomes jammed during a job.

This section contains the following topics:

Clear paper jams

• Avoid paper jams

•

Clear paper jams

CAUTION: To prevent possible damage to the printhead, clear paper jams as

soon as possible.

TIP: If you notice poor print quality, clean the printhead. For more information, see Clean the printhead.

78 Solve a problem

To clear a jam

Use these steps to clear a paper jam.

1. Remove all media from the output tray.

CAUTION: Trying to clear a paper jam from the front of the printer can

damage the print mechanism. Always access and clear paper jams through the automatic two-sided printing accessory (duplexer).

2. Check the duplexer. a. Push the button on either side of the duplexer, and then remove the unit.

b. Locate any jammed media inside the printer, grasp it with both hands and

then pull it towards you.

c. If the jam is not there, push the latch on top of the duplexer and lower the

cover. If media is jammed inside, carefully remove it. Close the cover.

d. Reinsert the duplexer into the printer.

3. Open the top cover and remove any debris.

Clear jams 79

Chapter 5

4. If you have not found the jam and have Tray 2 installed, pull out the tray and remove the jammed media, if possible. If not, do the following:

a. Ensure the printer is turned off and disconnect the power cord. b. Lift the printer off Tray 2. c. Remove the jammed media from the bottom of the printer or from Tray 2. d. Reposition the printer on top of Tray 2.

5. Open the print carriage access door. If there is paper remaining inside the printer,

ensure the carriage has moved to the right of the printer, free any paper scraps or wrinkled media, and pull the media towards you through the top of the printer.

6. After clearing the jam, close all covers, turn on the printer (if you turned it off) and resend the print job.

Avoid paper jams

To help avoid paper jams, follow these guidelines.

• Remove printed papers from the output tray frequently.

• Make sure that you are printing with media that is not wrinkled, folded, or damaged.

• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.

• Do not use paper that is too thick or too thin for the printer.

• Make sure that the trays are loaded correctly and are not too full. For more information, see

• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

• Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.

• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.

• Do not force paper too far forward in the input tray.

• Use paper types that are recommended for the printer. For more information, see Select print media.

• If the printer is about to run out of paper, allow the printer to run out of paper first and then add paper. Do not try to add paper while the printer is trying to pickup a sheet.

• If you are printing on both sides of a page, do not print highly saturated images on light weight paper.

• Make sure that the printer is clean. For more information, see printer.

WARNING! Do not reach into the printer when it is on and the carriage is stuck. When you open the print carriage access door, the carriage should return to its position on the right side of the printer. If it does not move to the right, turn off the printer before you remove any jam.

Load media.

Maintain the

80 Solve a problem

Control panel lights reference

The control panel lights indicate status and are useful for diagnosing printing problems. This section contains information about the lights, what they indicate, and what action to take if necessary.

For more information about the printer control panel, see

2134

Use the printer control panel.

911 810

Label Name and Description

1 Printhead align icon. Shows that the printhead requires alignment.

2 Ink cartridge access door open icon. Shows that the printer's ink cartridge access door or

3 Out of paper icon. Shows that the printer is out of paper.

4 Paper jam icon. Shows that the printer has a paper jam.

5 Resume button and light. The Resume light blinks when the button must be pressed to

6 Cancel button. Press once to stop a print job, or press and hold for three seconds to print a

7 Power button and light. Press to turn the printer on or off. The light indicates whether the

8 HP ePrint button and light. Press to turn on the HP ePrint function and print an information

9 Wireless button and light. Press to turn the 802.11 wireless feature on or off. The button

top cover is open.

printer status report.

printer is on or off.

page. The light indicates whether the printer is connected to an HP ePrint server.

lights when the wireless feature is on.

Control panel lights reference 81

Chapter 5 (continued)

Label Name and Description

10 Ethernet network icon. Shows that an Ethernet network connection exists.

11 Wireless network icon. Shows that a wireless network connection exists.

12 Ink cartridge information icons. Displays ink cartridge information, including fill levels.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only.

When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so.

Interpreting control panel lights

Light description/Light pattern Explanation and recommended action

All lights are off.

The Power light is on. The printer is ready.

The printer is off.

Connect the power cable.

•

Press (Power) button.

No action is required.

82 Solve a problem

(continued)

Light description/Light pattern Explanation and recommended action

The Power light is on and the Resume light blinks.

The Power light is on, the Out of Paper icon blinks, and the Resume light blinks.

The Power light is on, and the Access Door Open icon blinks.

The media width setting does not match the media loaded.

Change the media setting in the print driver to match the media loaded. For more information, see Print on special and custom-size paper.

Load paper and press cancel.

Print the document again.

The printer is out of paper.

Load paper and press

The access door or top cover is not closed completely.

Make sure the access door and top cover are completely closed.

(Resume) button to

(Resume) button.

Control panel lights reference 83

Chapter 5 (continued)

Light description/Light pattern Explanation and recommended action

The Power light blinks.

The Power light, the Paper Jam icon, and the Resume light blink.

The Power light and the Resume light blink.

The printer is turning on or off, or is processing a print job.

No action is required.

The printer is pausing for the ink to dry.

Wait for the ink to dry.

Print media is jammed in the printer.

Remove all media from the output tray. Locate and clear the jam. For more information, see Clear jams.

The printer carriage has stalled.

Open the top cover and remove any

•

obstructions (such as jammed media).

•

Press (Resume) button to continue printing.

If the error persists, turn the printer off,

•

and then on again.

84 Solve a problem

(continued)

Light description/Light pattern Explanation and recommended action

The Power light blinks and the Printhead Alert icon is on.

The Power light is on, the Printhead Alert icon blinks, and all ink cartridge icons blink.

The printhead is incompatible.

Ensure the printhead is properly installed.

•

If the error persists, replace the printhead.

•

For more information, see reinstall the printhead.

The printhead is missing, not installed properly, or damaged.

Ensure the printhead is properly installed.

•

If the error persists, replace the printhead.

•

For more information, see Remove and reinstall the printhead.

Remove and

The Power light and one or more of the ink cartridge lights blink.

One or more of the ink cartridges need attention, or are damaged or incompatible.

Ensure the indicated ink cartridge is

•

properly installed, and then try to print. Remove and reinsert the ink cartridge a few times if necessary.

If the error persists, replace the indicated

•

ink cartridge.

Control panel lights reference 85

Chapter 5 (continued)

Light description/Light pattern Explanation and recommended action

The Power light is on; and for one or more ink cartridge lights, only one segment of the ink indicator is on.

The Power light is on, the Resume light blinks, and one or more ink cartridge icons blink.

One or more of the ink cartridges are low on ink and will need to be replaced soon.

Get new ink cartridges and replace the existing cartridges when prompted to do so.

The original HP ink in one or more cartridges has been depleted.

If they were sold to you as new, original HP cartridges, they might be counterfeit. For more information, see Cartridge Detected.

Used, Refilled or Counterfeit

The Power light is on, and one or more ink cartridge icons blink.

86 Solve a problem

One or more ink cartridges must be

•

replaced to resume printing. Get new ink cartridges and replace the existing cartridges when prompted to do so.

One or more of the ink cartridges are

•

missing or incorrect. Install the indicated ink cartridge, and then

try to print. Remove and reinsert the ink cartridge a few times if necessary.

(continued)

Light description/Light pattern Explanation and recommended action

The HP ePrint light is off.

The HP ePrint light is on.

HP ePrint has not been set up.

•

To set up HP ePrint, press the ePrint) button, and then follow the instructions on the information page that prints.

HP ePrint has been set up but has been

•

turned off.

To turn on HP ePrint, press the ePrint) button.

HP ePrint is turned on but is unable to

•

connect. HP ePrint is unable to connect, possibly because the server is unavailable or the

network is not functioning properly. If your network uses proxy settings when

connecting to the Internet, make sure the proxy settings you are entering are valid. For more information, see the getting started guide provided with the printer or check with the IT administrator or person who set up your network.

Press the connecting again.

◦

HP ePrint has been set up but has been

•

turned off because the printer has not been updated.

If a mandatory update for the printer is available but has not been installed, HP ePrint is turned off. After the update has been installed, HP ePrint turns on automatically.

For more information about installing the printer update, see

HP ePrint is turned on.

If you press the printer prints an information page which provides some instructions on setting up HP ePrint.

To turn off HP ePrint, press and hold the (HP ePrint) button. The light blinks for five seconds before turning off.

(HP ePrint) button to try

If the printer can connect, the HP ePrint light turns on, and the printer prints an information page.

If the printer still cannot connect, the HP ePrint light blinks and then turns off.

Update the printer.

(HP ePrint) button once, the

(HP

Control panel lights reference 87

Chapter 5 (continued)

Light description/Light pattern Explanation and recommended action

The HP ePrint light blinks.

HP ePrint is trying to connect.

The HP ePrint light blinks when you turn on or turn off HP ePrint.

If HP ePrint is able to connect successfully, the light blinks and then turns on. If HP ePrint cannot connect, the light blinks and then turns off.

88 Solve a problem

A Technical information

This section contains the following topics:

• Warranty information

• Printer specifications

• Regulatory information

• Environmental product stewardship program

• Third-party licenses

Warranty information

This section contains the following topics:

• Hewlett-Packard limited warranty statement

• Ink cartridge warranty information

Technical information 89

Appendix A

Hewlett-Packard limited warranty statement

HP product Duration of limited warranty

Software Media 90 days

Printer 1 year

Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

Printheads (only applies to products with customer 1 year replaceable printheads)

Accessories 1 year unless otherwise stated

A. Extent of limited warranty

1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from

defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer.

2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP

does not warrant that the operation of any product will be interrupted or error free.

3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not

cover any other problems, including those that arise as a result of: a. Improper maintenance or modification; b. Software, media, parts, or supplies not provided or supported by HP; c. Operation outside the product's specifications; d. Unauthorized modification or misuse.

4. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty

to the customer or any HP support contract with the customer. However, if printer failure or damage is

attributable to the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard

time and materials charges to service the printer for the particular failure or damage.

5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's

warranty, HP shall either repair or replace the product, at HP's option.

6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP

shall, within a reasonable time after being notified of the defect, refund the purchase price for the product.

7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of

the product being replaced.

9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance.

10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP.

Contracts for additional warranty services, such as on-site service, may be available from any authorized HP

service facility in countries where the product is distributed by HP or by an authorized importer. B. Limitations of warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES

ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES

OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR

PURPOSE. C. Limitations of liability

1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole

and exclusive remedies.

2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH

IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE

FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON

CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF

SUCH DAMAGES. D. Local law

1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights

which vary from state to state in the United States, from province to province in Canada, and from country to

country elsewhere in the world.

2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be

deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations

of this Warranty Statement may not apply to the customer. For example, some states in the United States, as

well as some governments outside the United States (including provinces in Canada), may: a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a

consumer (e.g., the United Kingdom); b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or c. Grant the customer additional warranty rights, specify the duration of implied warranties which the

manufacturer cannot disclaim, or allow limitations on the duration of implied warranties.

3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO

NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.

The name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country is as follows:

United Kingdom: Hewlett-Packard Ltd Cain Road Bracknell GB-Berks RG12 1HN Eire: Hewlett-Packard Ireland Limited, 63-74 Sir John Rogerson's Quay, Dublin 2 Malta: Hewlett-Packard International Trade B.V. Malta Branch, 48, Amery Street, Sliema SLM 1701, MALTA

You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not in any way affected by this HP Limited Warranty.

90 Technical information

HP Limited Warranty

Ink cartridge warranty information

The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may be found on the product as indicated:

Warranty information 91

Appendix A

Printer specifications

This section contains the following topics:

•

Physical specifications

• Product features and capacities

Processor and memory specifications

•

System requirements

• Network protocol specifications

Embedded web server specifications

•

Media specifications

• Print specifications

HP ePrint and HP website specifications

•

Environmental specifications

• Electrical specifications

Acoustic emission specifications

•

Physical specifications

• Size (with automatic two-sided printing accessory, without Tray 2, and with output

tray extension closed) (width x height x depth): 494 x 202 x 460 mm (19.5 x 8 x 18.1

inches)

• With Tray 2: Adds 82 mm (3.2 inches) to the height of the printer.

• Printer weight (with automatic two-sided printing accessory or duplexer but without

printing supplies): 8.11kg (17.9 lb)

• With Tray 2: Adds 2.79 kg (6.2 lb)

Product features and capacities

Feature Capacity

Connectivity • USB 2.0 high speed compliant

Print method Drop-on-demand thermal inkjet printing

Ink cartridges Four ink cartridges (one each for black, cyan,

Printhead One printhead

Supply yields For more information on estimated ink

Printer languages HP PCL 3

Font support US fonts: CG Times, CG Times Italic,

92 Technical information

• Wireless 802.11b/g/n*

• Ethernet (802.3) network

* The printer supports the 802.11n 2.4 GHz frequency band.

magenta, and yellow)

NOTE: Not all ink cartridges are supported in all countries/regions.

cartridge yields, visit learnaboutsupplies/.

Universe, Universe Italic, Courier, Courier Italic, Letter Gothic, Letter Gothic Italic.

www.hp.com/go/

(continued)

Feature Capacity

Duty cycle Up to 25,000 pages per month

Processor and memory specifications

Printer processor

ARM R4

Printer memory

128 MB DDR2

System requirements

NOTE: For the most current information about supported operating systems and system

requirements, visit

Operating system compatibility

• Windows XP Service Pack 3, Windows Vista, Windows 7

• Mac OS X v10.5, v10.6, v10.7

• Linux (For more information, see

Minimum system requirements

• Microsoft® Windows® 7: 1 GHz 32-bit (x86) or 64-bit (x64) processor; 2 GB hard disk space, CD-ROM/DVD drive or Internet connection, USB port; Internet Explorer

• Microsoft Windows Vista®: 800 MHz 32-bit (x86) or 64-bit (x64) processor; 2 GB hard disk space, CD-ROM/DVD drive or Internet connection, USB port; Internet Explorer

• Microsoft Windows XP Service Pack 3 or higher (32-bit only): Intel® Pentium® II , Celeron®, or compatible processor; 233 MHz or higher; CD-ROM/DVD drive or Internet connection, USB port, Internet Explorer 6.0 or higher

• Mac OS X v10.5, v10.6, v10.7: PowerPC G4, G5, or Intel Core processor, 900 MB free hard disk space, CD-ROM/DVD drive or Internet connection, USB port

www.hp.com/go/customercare.

http://hplipopensource.com/hplip-web/index.html)

Network protocol specifications

Network operating system compatibility

• Windows XP (32-bit) (Professional and Home Editions), Windows Vista 32-bit and 64-bit (Ultimate Edition, Enterprise Edition and Business Edition), Windows 7 (32-bit and 64-bit)

• Windows Small Business Server 2003 32-bit and 64-bit, Windows 2003 Server 32-bit and 64- bit, Windows 2003 Server R2 32-bit and 64-bit (Standard Edition, Enterprise Edition)

• Windows Small Business Server 2008 64-bit, Windows 2008 Server 32-bit and 64-bit, Windows 2008 Server R2 64-bit (Standard Edition, Enterprise Edition)

• Citrix XenDesktop 4

• Citrix XenServer 5.5

• Mac OS X v10.5, v10.6, v10.7

• Microsoft Windows 2003 Server Terminal Services

• Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.0

• Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.5

• Microsoft Windows 2003 Server Terminal Services with Citrix XenApp 5.0

• Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature Release 3

• Microsoft Windows 2003 Small Business Server Terminal Services

• Microsoft Windows Server 2008 Terminal Services

Printer specifications 93

Appendix A

• Microsoft Windows Small Business Server 2008 Terminal Services

• Microsoft Windows 2008 Server Terminal Services with Citrix XenApp 5.0

• Novell Netware 6.5, Open Enterprise Server 2

Compatible network protocols

TCP/IP

Network management

Embedded web server (Ability to remotely configure and manage network printers)

Embedded web server specifications

Requirements

• A TCP/IP-based network (IPX/SPX-based networks are not supported)

• A web browser (either Microsoft Internet Explorer 7.0 or higher, Mozilla Firefox 3.0 or higher, Safari 3.0 or higher, or Google Chrome 3.0 or higher)

• A network connection (you cannot use the embedded web server connected directly to a computer with a USB cable)

• An Internet connection (required for some features)

NOTE: You can open the embedded web server without being connected to the Internet. However, some features are not available.

NOTE: The embedded web server must be on the same side of a firewall as the printer.

Media specifications

Use these tables to determine the correct media to use with your printer, and determine what features work with your media.

•

Understand specifications for supported media

• Set minimum margins

• Guidelines for printing on both sides of a page

Understand specifications for supported media

Use the tables to determine the correct media to use with your printer, and to determine what features work with your media.

Understand supported sizes

•

• Understand supported media types and weights

Understand supported sizes

NOTE: Tray 2 is available as an optional accessory.

Media size Tray 1 Tray 2 Duplexer

Standard media sizes

10x15cm*

U.S. Letter (216 x 279 mm; 8.5 x 11 inches)

94 Technical information

(continued)

Media size Tray 1 Tray 2 Duplexer

8.5 x 13 inches (216 x 330 mm)

U.S. Legal (216 x 356 mm; 8.5 x 14 inches)

A4 (210 x 297 mm; 8.3 x 11.7 inches)*

U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches)

U.S. Statement (140 x 216 mm; 5.5 x 8.5 inches)

B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches)*

A5 (148 x 210 mm; 5.8 x 8.3 inches)*

6 x 8 inches

Edge-to-Edge A4*

Edge-to-Edge Letter*

Envelopes

U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)

Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches)

Card Envelope (111 x 152 mm; 4.4 x 6 inches)

A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)

DL Envelope (110 x 220 mm; 4.3 x 8.7 inches)

C5 Envelope (162 x 229 mm; 6.4 x 9 inches)

C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches)

Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches)

Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches)

Cards

Index card (76.2 x 127 mm; 3 x 5 inches)

Index card (102 x 152 mm; 4 x 6 inches)

Printer specifications 95

Appendix A

(continued)

Media size Tray 1 Tray 2 Duplexer

Index card (127 x 203 mm; 5 x 8 inches)

A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)

A4 index card (210 x 297 mm; 8.3 x 11.7 inches)

Hagaki** (100 x 148 mm; 3.9 x 5.8 inches)

Ofuku Hagaki** (200 x 148 mm; 7.8 x 5.8 inches)

Index Card Letter (216 x 279 mm; 8.5 x 11 inches)

Photo media

Photo media (76.2 x 127 mm; 3 x 5 inches)

Photo media (102 x 152 mm; 4 x 6 inches)

Photo media (5 x 7 inches)

Photo media (8 x 10 inches)

Photo media (8.5 x 11 inches)

Photo L (89 x 127 mm; 3.5 x 5 inches)

Photo 2L (127 x 178 mm)

13 x 18 cm*

Other media

NOTE: Defining custom-sized media

sizes in the HP printing software is only available in Mac OS X.

Custom-sized media between 76.2 to 216 mm wide and 127 to 356 mm long (3 to 8.5 inches wide and 5 to 14 inches long)

Custom-sized media between 127 to 216 mm wide and 241 to 305 mm long (5 to 8.5 inches wide and 9.5 to 12 inches long)

* These sizes can be used for borderless printing.

** The printer is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post.

Understand supported media types and weights

NOTE: Tray 2 is available as an optional accessory.

96 Technical information

HP Officejet 8100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

1 Get started

Accessibility

Manage power

Conserve printing supplies

Understand the printer parts

Front view

Printing supplies area

Back view

Use the printer control panel

Overview of buttons and lights

Change printer settings

Print reports

Finding the printer model number

Select print media

Recommended papers for printing

Recommended papers for photo printing

Tips for selecting and using media

Load media

Load standard-size media

Load envelopes

Load cards and photo paper

Load custom-size media

Install the accessories

Install the automatic two-sided printing accessory (duplexer)

Install Tray 2

Configure trays

Turn on accessories in the printer driver

To turn on accessories (Windows)

To turn on accessories (Mac OS X)

Maintain the printer

Clean the exterior

Update the printer

Turn the printer off

Print documents

Print 25

Print documents (Windows)

Print documents (Mac OS X)

Print brochures

Print brochures (Windows)

Print brochures (Mac OS X)

Print on envelopes

Print on envelopes (Windows)

Print on envelopes (Mac OS X)

Print photos

Print photos on photo paper (Windows)

Print photos on photo paper (Mac OS X)

Print on special and custom-size paper

Print on special or custom-size paper (Mac OS X)

Print borderless documents or photos

Print borderless documents or photos (Windows)

Print borderless documents or photos (Mac OS X)

Print on both sides (duplexing)

View print resolutions

Set up HP ePrint

Set up HP ePrint using the HP printer software

HP ePrint 35

Set up HP ePrint using the printer’s control panel

Set up HP ePrint using the embedded web server

Use HP ePrint

Print using HP ePrint

Find the printer’s email address

Turn off HP ePrint

Remove Web Services

4 Work with ink cartridges

Information on ink cartridges and the printhead

Check the estimated ink levels

Printing with black or color ink only

Replace the ink cartridges

Store printing supplies

Anonymous Usage Information Storage

5 Solve a problem

HP support

Obtain electronic support

HP support by phone

Before you call