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HP Officejet 7610 Wide Format e-Allin-One
User Guide
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Copyright information
© 2013 Copyright Hewlett-Packard Development
Company, L.P.
Edition 1, 4/2013
Hewlett-Packard Company notices
The information contained in this document is
subject to change without notice.
All rights reserved. Reproduction, adaptation, or
translation of this material is prohibited without
prior written permission of Hewlett-Packard,
except as allowed under copyright laws.
The only warranties for HP products and services
are set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Acknowledgements
Microsoft, Windows, Windows XP, Windows
Vista, Windows 7, and Windows 8 are U.S.
registered trademarks of Microsoft Corporation.
ENERGY STAR and the ENERGY STAR mark
are registered U.S. marks.
Safety information
Always follow basic safety precautions when
using this product to reduce risk of injury from fire
or electric shock.
1. Read and understand all instructions in the
documentation that comes with the printer.
2. Observe all warnings and instructions marked
on the product.
3. Unplug this product from wall outlets before
cleaning.
4. Do not install or use this product near water, or
when you are wet.
5. Install the product securely on a stable surface.
6. Install the product in a protected location where
no one can step on or trip over the line cord, and
the line cord cannot be damaged.
7. If the product does not operate normally, see
Solve a problem.
8. There are no user-serviceable parts inside.
Refer servicing to qualified service personnel.
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Contents
1 Get started
Accessibility..........................................................................................................................................................................8
HP EcoSolutions (HP and the Environment)........................................................................................................................8
Manage Power...............................................................................................................................................................9
Optimize Printing Supplies.............................................................................................................................................9
Understand the printer parts.................................................................................................................................................9
Front view.....................................................................................................................................................................10
Printing supplies area...................................................................................................................................................10
Back view.....................................................................................................................................................................11
Use the printer control panel..............................................................................................................................................11
Overview of buttons and lights.....................................................................................................................................11
Control panel display icons..........................................................................................................................................12
Change printer settings................................................................................................................................................13
Select the mode.....................................................................................................................................................13
To select a different mode......................................................................................................................................13
To change settings for a mode...............................................................................................................................13
Change the printer settings....................................................................................................................................13
HP Digital Solutions............................................................................................................................................................13
HP Digital Scan (Scan to computer and Scan to Email)..............................................................................................13
HP Digital Fax (Fax to PC and Fax to Mac).................................................................................................................14
Select print paper...............................................................................................................................................................14
Recommended papers for printing and copying...........................................................................................................14
Recommended papers for photo printing.....................................................................................................................15
Tips for selecting and using paper...............................................................................................................................15
Load an original on the scanner glass................................................................................................................................16
Load an original in the automatic document feeder (ADF).................................................................................................16
Load paper.........................................................................................................................................................................17
Load standard-size paper.............................................................................................................................................17
Load envelopes............................................................................................................................................................18
Load cards and photo paper........................................................................................................................................19
Load custom-size paper...............................................................................................................................................19
Insert a memory device......................................................................................................................................................20
Install the accessories........................................................................................................................................................20
Install the automatic two-sided printing accessory (duplexer)......................................................................................20
Turn on accessories in the printer driver......................................................................................................................20
To turn on accessories (Windows).........................................................................................................................21
To turn on accessories on (Mac OS X)..................................................................................................................21
Maintain the printer.............................................................................................................................................................21
Clean the scanner glass...............................................................................................................................................21
Clean the exterior ........................................................................................................................................................22
Clean the automatic document feeder.........................................................................................................................22
Restore factory defaults...............................................................................................................................................22
Update the printer...............................................................................................................................................................23
Update the printer using the embedded web server....................................................................................................23
Update the printer using the printer control panel........................................................................................................23
Open the HP printer software (Windows)...........................................................................................................................23
Turn the printer off .............................................................................................................................................................23
2Print
Print documents.................................................................................................................................................................25
Print documents (Windows)..........................................................................................................................................25
Print documents (Mac OS X)........................................................................................................................................26
Print brochures................................................................................................................
Print brochures (Windows)...........................................................................................................................................26
...................................................26
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Print brochures (Mac OS X).........................................................................................................................................26
Print on envelopes..............................................................................................................................................................27
Print on envelopes (Windows)......................................................................................................................................27
Print on envelopes (Mac OS X)....................................................................................................................................27
Print photos........................................................................................................................................................................27
Print photos on photo paper (Windows).......................................................................................................................28
Print photos on photo paper (Mac OS X).....................................................................................................................28
Print photos from a memory device .............................................................................................................................29
Print on special and custom-sized paper...........................................................................................................................29
Print on special or custom-sized paper (Mac OS X)....................................................................................................29
Set up custom sizes (Mac OS X)..................................................................................................................................29
Print borderless documents or photos................................................................................................................................30
Print borderless documents or photos (Windows)........................................................................................................30
Print borderless documents or photos (Mac OS X)......................................................................................................30
Print on both sides (duplexing)...........................................................................................................................................31
Perform two-sided printing (Windows)..........................................................................................................................31
Perform two-sided printing (Mac OS X)........................................................................................................................31
3Scan
Scan an original..................................................................................................................................................................32
Scan to a computer......................................................................................................................................................32
Scan an original to a computer from the printer control panel................................................................................32
Scan an original to a computer from HP printer software.......................................................................................32
Scan to a memory device.............................................................................................................................................33
Scan to Email...............................................................................................................................................................33
Scan using Webscan..........................................................................................................................................................34
Scanning documents as editable text.................................................................................................................................34
To scan documents as editable text.............................................................................................................................34
Guidelines for scanning documents as editable text....................................................................................................35
4Copy
Copy documents................................................................................................................................................................36
Change copy settings.........................................................................................................................................................36
Save copy settings.............................................................................................................................................................37
5Fax
Send a fax..........................................................................................................................................................................38
Send a standard fax.....................................................................................................................................................38
Send a standard fax from the computer.......................................................................................................................39
Send a fax manually from a phone...............................................................................................................................39
Send a fax using monitor dialing..................................................................................................................................40
Send a fax from memory..............................................................................................................................................40
Schedule a fax to send later.........................................................................................................................................41
Send a fax to multiple recipients..................................................................................................................................42
Send a fax in Error Correction Mode............................................................................................................................42
Receive a fax......................................................................................................................................................................42
Receive a fax manually................................................................................................................................................43
Set up backup fax.........................................................................................................................................................43
Reprint received faxes from memory............................................................................................................................44
Poll to receive a fax......................................................................................................................................................44
Forward faxes to another number................................................................................................................................44
Set the paper size for received faxes...........................................................................................................................45
Set automatic reduction for incoming faxes.................................................................................................................45
Block unwanted fax numbers.......................................................................................................................................45
Add numbers to the junk fax list...............................................................................................
..............................46
Remove numbers from the junk fax list..................................................................................................................46
Print a Junk Fax Report..........................................................................................................................................46
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)....................................................46
Fax to PC and Fax to Mac requirements................................................................................................................47
Activate Fax to PC and Fax to Mac........................................................................................................................47
Modify Fax to PC and Fax to Mac settings.............................................................................................................47
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Contents
Set up speed-dial entries....................................................................................................................................................48
Set up and change speed-dial entries..........................................................................................................................48
Set up and change group speed-dial entries................................................................................................................48
Delete speed-dial entries..............................................................................................................................................49
Print a list of speed-dial entries....................................................................................................................................49
Change fax settings............................................................................................................................................................49
Configure the fax header..............................................................................................................................................49
Set the answer mode (Auto answer)............................................................................................................................50
Set the number of rings before answering...................................................................................................................50
Change the answer ring pattern for distinctive ring......................................................................................................50
Set the dial type............................................................................................................................................................51
Set the redial options....................................................................................................................................................51
Set the fax speed.........................................................................................................................................................51
Set the fax sound volume.............................................................................................................................................52
Fax and digital phone services...........................................................................................................................................52
Fax over Internet Protocol..................................................................................................................................................52
Use reports.........................................................................................................................................................................53
Print fax confirmation reports.......................................................................................................................................53
Print fax error reports....................................................................................................................................................54
Print and view the fax log.............................................................................................................................................54
Clear the fax log...........................................................................................................................................................54
Print the details of the last fax transaction....................................................................................................................55
Print a Caller ID Report................................................................................................................................................55
View the Call History....................................................................................................................................................55
6 Web Services
What are Web Services?....................................................................................................................................................56
HP ePrint......................................................................................................................................................................56
Printer Apps..................................................................................................................................................................56
Set up Web Services..........................................................................................................................................................56
Set up Web Services using the printer control panel...................................................................................................57
Set up Web Services using the embedded web server................................................................................................57
Set up Web Services using the HP printer software ...................................................................................................57
Use Web Services..............................................................................................................................................................58
HP ePrint......................................................................................................................................................................58
Print using HP ePrint..............................................................................................................................................58
Find the printer's email address.............................................................................................................................58
Turn off HP ePrint...................................................................................................................................................59
Printer Apps..................................................................................................................................................................59
Use Printer Apps....................................................................................................................................................59
Manage Printer Apps..............................................................................................................................................59
Turn off Printer Apps..............................................................................................................................................59
Remove Web Services.......................................................................................................................................................59
7 Work with ink cartridges
Information on ink cartridges and the printhead.................................................................................................................60
Check the estimated ink levels...........................................................................................................................................60
Print when one or more ink cartridges are depleted...........................................................................................................61
Replace the ink cartridges..................................................................................................................................................61
Store printing supplies........................................................................................................................................................62
Anonymous usage information storage..............................................................................................................................62
8 Solve a problem
HP support..........................................................................................................................................................................64
Obtain electronic support.............................................................................................................................................65
HP support by phone....................................................................................................................................................65
Before you call........................................................................................................................................................65
Phone support period.............................................................................................................................................65
Telephone support numbers..................................................................................................................................66
After the phone support period...............................................................................................................................67
General troubleshooting tips and resources.......................................................................................................................67
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Solve printer problems.......................................................................................................................................................67
The printer shuts down unexpectedly...........................................................................................................................67
The printer is making some unexpected noises...........................................................................................................67
Alignment fails..............................................................................................................................................................68
The printer is not responding (nothing prints)...............................................................................................................68
The printer prints slowly................................................................................................................................................68
Blank or partial page printed........................................................................................................................................69
Something on the page is missing or incorrect............................................................................................................70
Placement of the text or graphics is wrong..................................................................................................................70
Print quality troubleshooting...............................................................................................................................................71
Solve paper-feed problems................................................................................................................................................75
Solve copy problems..........................................................................................................................................................76
No copy came out........................................................................................................................................................76
Copies are blank..........................................................................................................................................................76
Documents are missing or faded..................................................................................................................................77
Size is reduced.............................................................................................................................................................77
Copy quality is poor .....................................................................................................................................................77
Copy defects are apparent...........................................................................................................................................77
The printer prints half a page, then ejects the paper....................................................................................................78
Paper mismatch............................................................................................................................................................78
Solve scan problems..........................................................................................................................................................78
Scanner did nothing.....................................................................................................................................................78
Scan takes too long......................................................................................................................................................79
Part of the document did not scan or text is missing....................................................................................................79
Text cannot be edited...................................................................................................................................................79
Error messages appear................................................................................................................................................80
Scanned image quality is poor.....................................................................................................................................80
Scan defects are apparent...........................................................................................................................................81
Solve fax problems.............................................................................................................................................................81
The fax test failed.........................................................................................................................................................82
Solve problems using Web Services and HP websites .....................................................................................................91
Solve problems using Web Services............................................................................................................................91
Solve problems using HP websites..............................................................................................................................91
Solve memory device problems.........................................................................................................................................92
The printer cannot read the memory device.................................................................................................................92
The printer cannot read photos on the memory device................................................................................................92
Solve network problems.....................................................................................................................................................92
Solve Ethernet network problems................................................................................................................................92
Solve wireless problems...............................................................................................................................................93
Basic wireless troubleshooting...............................................................................................................................93
Advanced wireless troubleshooting........................................................................................................................94
After resolving the problems ..................................................................................................................................98
Reset the Printer Network Settings..............................................................................................................................98
Configure your firewall software to work with the printer....................................................................................................99
Solve printer management problems.................................................................................................................................99
Embedded web server cannot be opened..................................................................................................................100
Troubleshoot installation issues.......................................................................................................................................100
Hardware installation suggestions..............................................................................................................................100
HP software installation suggestions..........................................................................................................................101
Understand the Printer Status Report...........................................................................................
...................................101
Understand the network configuration page.....................................................................................................................102
Printhead maintenance....................................................................................................................................................104
Clean the printhead....................................................................................................................................................104
Align the printhead.....................................................................................................................................................105
Uninstall and reinstall the HP software.............................................................................................................................106
Clear jams........................................................................................................................................................................106
Clear paper jams........................................................................................................................................................106
Avoid paper jams........................................................................................................................................................108
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Contents
A Technical information
Warranty information........................................................................................................................................................109
Hewlett-Packard limited warranty statement..............................................................................................................110
Ink cartridge warranty information..............................................................................................................................110
Printer specifications........................................................................................................................................................112
Physical specifications...............................................................................................................................................112
Product features and capacities.................................................................................................................................112
Processor and memory specifications........................................................................................................................113
System requirements..................................................................................................................................................113
Network protocol specifications..................................................................................................................................113
Embedded web server specifications.........................................................................................................................113
Paper specifications...................................................................................................................................................113
Understand specifications for supported paper....................................................................................................113
Set minimum margins...........................................................................................................................................116
Guidelines for printing on both sides of a page....................................................................................................117
Print resolution...........................................................................................................................................................117
Copy specifications....................................................................................................................................................117
Fax specifications.......................................................................................................................................................118
Scan specifications.....................................................................................................................................................118
Web Services specifications.......................................................................................................................................118
HP ePrint..............................................................................................................................................................118
Printer Apps..........................................................................................................................................................119
HP website specifications...........................................................................................................................................119
Environmental specifications......................................................................................................................................119
Electrical specifications..............................................................................................................................................119
Acoustic emission specifications................................................................................................................................119
Memory device specifications....................................................................................................................................119
USB flash drives...................................................................................................................................................119
Regulatory information.....................................................................................................................................................121
Regulatory Model Number.........................................................................................................................................121
FCC statement...........................................................................................................................................................122
Notice to users in Korea.............................................................................................................................................122
VCCI (Class B) compliance statement for users in Japan.........................................................................................122
Notice to users in Japan about the power cord..........................................................................................................123
Noise emission statement for Germany.....................................................................................................................123
GS Declaration (Germany).........................................................................................................................................123
Notice to users of the U.S. telephone network: FCC requirements............................................................................124
Notice to users of the Canadian telephone network...................................................................................................125
Notice to users in the European Economic Area........................................................................................................126
Notice to users of the German telephone network.....................................................................................................126
Australia wired fax statement.....................................................................................................................................126
European Union Regulatory Notice............................................................................................................................126
Regulatory information for wireless products.............................................................................................................127
Exposure to radio frequency radiation..................................................................................................................128
Notice to users in Brazil........................................................................................................................................128
Notice to users in Canada....................................................................................................................................128
Notice to users in Taiwan.....................................................................................................................................129
Notice to users in Mexico.....................................................................................................................................129
Notice to users in Japan.......................................................................................................................................129
Environmental product stewardship program...................................................................................................................130
Paper use......................................................................................................................
.............................................130
Plastics.......................................................................................................................................................................130
Material safety data sheets........................................................................................................................................130
Recycling program......................................................................................................................................................130
HP inkjet supplies recycling program.........................................................................................................................130
Disposal of waste equipment by users in private households in the European Union...............................................131
Power consumption....................................................................................................................................................131
Chemical Substances.................................................................................................................................................132
Battery information.....................................................................................................................................................132
Battery disposal in Taiwan...................................................................................................................................132
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Attention California users.....................................................................................................................................132
Battery disposal in the Netherlands......................................................................................................................132
RoHS notices (China only).........................................................................................................................................133
RoHS notices (Ukraine only)......................................................................................................................................133
Third-party licenses..........................................................................................................................................................134
B HP supplies and accessories
Order printing supplies online...........................................................................................................................................143
Supplies............................................................................................................................................................................143
Ink cartridges..............................................................................................................................................................143
HP paper....................................................................................................................................................................144
C Additional fax setup
Set up faxing (parallel phone systems)............................................................................................................................145
Select the correct fax setup for your home or office...................................................................................................146
Case A: Separate fax line (no voice calls received)...................................................................................................147
Case B: Set up the printer with DSL...........................................................................................................................148
Case C: Set up the printer with a PBX phone system or an ISDN line......................................................................149
Case D: Fax with a distinctive ring service on the same line.....................................................................................150
Case E: Shared voice/fax line....................................................................................................................................151
Case F: Shared voice/fax line with voice mail............................................................................................................152
Case G: Fax line shared with computer modem (no voice calls received).................................................................152
Set up the printer with a computer dial-up modem...............................................................................................153
Set up the printer with a computer DSL/ADSL modem........................................................................................153
Case H: Shared voice/fax line with computer modem................................................................................................155
Shared voice/fax with computer dial-up modem..................................................................................................155
Shared voice/fax with computer DSL/ADSL modem............................................................................................156
Case I: Shared voice/fax line with answering machine..............................................................................................158
Case J: Shared voice/fax line with computer modem and answering machine.........................................................159
Shared voice/fax line with computer dial-up modem and answering machine.....................................................159
Shared voice/fax line with computer DSL/ADSL modem and answering machine..............................................161
Case K: Shared voice/fax line with computer dial-up modem and voice mail............................................................162
Serial-type fax setup.........................................................................................................................................................164
Test fax setup...................................................................................................................................................................164
D Network setup
Set up the printer for wireless communication.................................................................................................................165
Before you begin........................................................................................................................................................165
Set up the printer on your wireless network...............................................................................................................166
Set up the printer using the HP printer software..................................................................................................166
Set up the printer using the Wireless Setup Wizard.............................................................................................166
Set up the printer using WiFi Protected Setup (WPS)..........................................................................................166
Set up the printer using the embedded web server (EWS)..................................................................................167
Change the connection type.......................................................................................................................................167
Change from an Ethernet connection to a wireless connection...........................................................................167
Change from a USB connection to a wireless connection...................................................................................168
Change from a wireless connection to a USB or Ethernet connection.................................................................168
Test the wireless connection......................................................................................................................................168
Guidelines for ensuring wireless network security.....................................................................................................168
Overview of security settings................................................................................................................................169
Add hardware addresses to a wireless router (MAC filtering)..............................................................................169
Other wireless security guidelines........................................................................................................................169
Guidelines for reducing interference on a wireless network.....................................................................
..................170
Change basic network settings........................................................................................................................................170
View and print network settings..................................................................................................................................170
Turn the wireless radio on and off..............................................................................................................................170
Change advanced network settings.................................................................................................................................170
Set link speed.............................................................................................................................................................170
View IP settings..........................................................................................................................................................171
Change IP settings.....................................................................................................................................................171
Reset network settings...............................................................................................................................................171
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Contents
HP wireless direct printing................................................................................................................................................171
Turn on HP wireless direct printing............................................................................................................................172
Print from a wireless-capable mobile device..............................................................................................................172
Print from a wireless-capable computer.....................................................................................................................172
Print from a wireless-capable computer (Windows).............................................................................................172
Print from a wireless-capable computer (Mac OS X)...........................................................................................173
E Printer management tools
Toolbox (Windows)...........................................................................................................................................................174
HP Utility (Mac OS X).......................................................................................................................................................174
Embedded web server.....................................................................................................................................................174
About cookies.............................................................................................................................................................175
To open the embedded web server............................................................................................................................175
Index......................................................................................................................................................................................184
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1 Get started
This guide provides details about how to use the printer and how to resolve problems.
•
Accessibility
•
HP EcoSolutions (HP and the Environment)
•
Understand the printer parts
Use the printer control panel
•
•
HP Digital Solutions
•
Select print paper
Load an original on the scanner glass
•
•
Load an original in the automatic document feeder (ADF)
Load paper
•
•
Insert a memory device
•
Install the accessories
Maintain the printer
•
•
Update the printer
•
Open the HP printer software (Windows)
•
Turn the printer off
NOTE: If you are using the printer with a computer running Windows XP Starter Edition, Windows Vista
Starter Edition, Windows 7 Starter Edition, or Windows 8 Starter Edition, some features might not be
available. For more information, see
System requirements.
Accessibility
The printer provides a number of features that make it accessible for people with disabilities.
Visual
The HP software provided with the printer is accessible for users with visual impairments or low vision by using
your operating system's accessibility options and features. The software also supports most assistive technology
such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored
buttons and tabs used in the HP software have simple text or icon labels that convey the appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed through keyboard commands.
The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and
MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by users with limited
strength and reach.
Support
For more details about the accessibility of this printer and HP's commitment to product accessibility, visit HP's
website at
For accessibility information for Mac OS X, visit the Apple website at
www.hp.com/accessibility.
www.apple.com/accessibility.
HP EcoSolutions (HP and the Environment)
Hewlett-Packard is committed to helping you optimize your environmental footprint and empowering you to print
responsibly—at home or in the office.
For more detailed information about environmental guidelines, HP follows during the manufacturing process, see
Environmental product stewardship program. For more information about HP's environmental initiatives, visit
www.hp.com/ecosolutions.
8 Get started
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This section contains the following topics:
Manage Power
•
•
Optimize Printing Supplies
Manage Power
To conserve electricity, the printer comes with the following features:
Sleep mode
Power usage is reduced while in Sleep mode. After initial setup of printer, the printer goes into low-power mode
after 5 minutes of inactivity.
To change the time to Sleep mode
▲
From the printer control panel, touch the
NOTE: If you change your country or region from the printer control panel, the time to sleep mode is
automatcially set to the default, which is 5 minutes.
Schedule On and Off
Use the printer's Schedule On and Off feature, and then select the days and time you want the printer to turn on
and turn off automatically. For example, you can schedule the printer to turn on at 8 a.m. and turn off at 8 p.m.
from Monday to Friday. In this way, you will save energy during the night and weekends.
To configure the printer's Schedule On and Off feature
▲
From the printer control panel, touch the
time to turn on and off the printer.
(eco button), touch Sleep, and then touch the desired option.
(eco button), touch Schedule On and Off, and then set the
CAUTION: HP recommends that you replace a missing ink cartridge as soon as possible to avoid print
quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when a
cartridge is missing.
Optimize Printing Supplies
To optimize printing supplies such as ink and paper, try the following:
• Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit
www.hp.com/recycle.
• Optimize paper usage by printing on both sides of the paper. If the printer has an HP automatic two-sided
printing accessory (duplexer), see
pages, flip the pages over, and then print just the even pages.
• Save ink and paper when printing web content with HP Smart Print. For more information, visit
www.hp.com/go/smartprint.
• Change the print mode to a draft setting. The draft setting uses less ink.
• Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.
Print on both sides (duplexing). Otherwise, you can first print just the odd
Understand the printer parts
This section contains the following topics:
•
Front view
•
Printing supplies area
•
Back view
Understand the printer parts 9
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Chapter 1
Front view
1 Automatic document feeder (ADF)
2 Control panel display
3 Control panel
4 Front universal serial bus (USB) port
5 Input tray
6 Output tray extension
7 Output tray
8 Power button
9 Scanner glass
10 Document feeder tray
11 Paper guides
Printing supplies area
1 Ink cartridge access door
2 Ink cartridges
3 Printhead
10 Get started
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NOTE: Printing supplies should be kept in the printer to prevent possible print quality issues or printhead
damage. Avoid removing supplies for extended periods of time. Do not turn off the printer when a cartridge is
missing.
Back view
1 Fax port (1-LINE)
2 Fax port (2-EXT)
3 Rear universal serial bus (USB) port
4 Ethernet network port
5 Power input
6 Rear access panel
Use the printer control panel
This section contains the following topics:
•
Overview of buttons and lights
•
Control panel display icons
Change printer settings
•
Overview of buttons and lights
The following diagrams and related tables provide a quick reference to the printer control panel features.
Use the printer control panel 11
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Chapter 1
Label Name and Description
1 Home button: Returns to the home screen from any other screen.
2 Control panel display: Touch the screen to select menu options. For information about the icons that appear on the
3 Help button: Opens the Help menu.
4 Wireless light: By default, the wireless light is off. For more information about the wireless light status, see
5 Cancel button: Stops a job, exits a menu, or exits settings.
6 Right arrow button: Navigates through settings in the menu.
7 Left arrow button: Navigates through settings in the menu.
8 Back button: Returns to the previous menu.
display, see
wireless troubleshooting.
Control panel display icons.
Basic
Control panel display icons
Icon Purpose
Shows that a wired network connection exists and also provides easy access to the network status
screen.
Shows that a wireless network connection exists. The signal strength is indicated by the number of
curved lines. This is for infrastructure mode. It also provides easy access to the network status screen.
For more information, see
Displays a screen where you can learn about printer features that help conserve natural resources and
reduce the environmental impact of your printing choices.
TIP: You can configure settings for some features from this screen.
Shows that HP ePrint is turned on. For more information, see HP ePrint.
Set up the printer for wireless communication.
Displays a screen where you can make copies or select other options.
Displays a screen where you can send a fax, or choose fax settings.
Displays a screen where you can make a scan, or change scan settings.
Displays a screen where you can use HP Apps.
Displays a screen where you can adjust photo printing options.
Displays the Setup screen for generating reports, changing fax and other maintenance settings, and
accessing the Help screen.
Provides more information about the printer's features.
Displays a screen where you can see information about the ink cartridges, including fill levels. This icon
has a red border when an ink cartridge needs attention.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you
receive a low-ink warning message, consider having a replacement cartridge available to avoid possible
printing delays. You do not need to replace cartridges until prompted to do so.
Displays the status of the Auto Answer function. Touch Auto Answer to turn it on or off. For more
information, see Set the answer mode (Auto answer).
12 Get started
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Change printer settings
Use the control panel to change the printer mode and settings, print reports, or get help for the printer.
TIP: If the printer is connected to a computer, you can also change the printer settings using HP software
tools available on your computer, such as the HP printer software, HP Utility (Mac OS X), or the EWS. For
more information about these tools, see
This section contains the following topics:
•
Select the mode
To select a different mode
•
•
To change settings for a mode
•
Change the printer settings
Select the mode
The main menu of the control panel display shows the available modes for the printer.
To select a mode, touch
select the desired mode. Follow the prompts on the control panel display to complete the job. The control panel
display returns to the main menu when the job is finished.
To select a different mode
Touch the (Back) button to return to the main menu. Touch (Left arrow) or (Right arrow) to scroll through
the available modes, and then touch the icon to select the desired mode.
(Left arrow) or (Right arrow) to see the available modes, and then touch the icon to
Printer management tools.
To change settings for a mode
1. After selecting a mode, touch the arrow buttons to scroll through the available settings, and then touch the
setting you want to change.
2. Follow the prompts on the display to change the settings, and then touch Done.
NOTE: Touch the (Back) button to return to the previous menu.
Change the printer settings
To change the printer settings or print reports, use the options available in the Setup screen:
1. Touch
2. Touch the arrows to scroll through the screens.
3. Touch the screen items to select screens or options.
NOTE: Use the (Back) button to return to the previous menu.
(Right arrow), and then touch Setup.
HP Digital Solutions
The printer includes a collection of digital solutions that can help you simplify and streamline your work.
HP Digital Scan (Scan to computer and Scan to Email)
•
HP Digital Fax (Fax to PC and Fax to Mac)
•
HP Digital Scan (Scan to computer and Scan to Email)
You can simply walk up to the printer, select the options from the printer control panel, and either scan
documents directly to a computer or quickly share them with business partners as email attachments.
For more information, see
Scan.
HP Digital Solutions 13
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Chapter 1
HP Digital Fax (Fax to PC and Fax to Mac)
Never lose important faxes misplaced within a stack of paper pages again!
Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to your computer. With Fax
to PC and Fax to Mac, you can store digital copies of your faxes easily and eliminate the hassle of dealing with
bulky paper files. In addition, you can turn off fax printing altogether, saving money on paper and ink, and reduce
paper consumption and waste.
For more information, see Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac).
Select print paper
The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types
before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at
more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday
documents. All papers with the ColorLok logo are independently tested to meet high
standards of reliability and print quality, and produce documents with crisp, vivid
color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers
with the ColorLok logo in a variety of weights and sizes from major paper
manufacturers.
www.hp.com for
This section contains the following topics:
•
Recommended papers for printing and copying
•
Recommended papers for photo printing
Tips for selecting and using paper
•
Recommended papers for printing and copying
If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of
project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Brochure Paper
HP Professional Paper
HP Brochure and Flyer Paper
HP Tri-fold Brochure Paper
HP Premium Presentation
Paper
HP Professional Paper
HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque
HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces documents that look
HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts,
HP Office Recycled Paper HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled
These papers are glossy-coated or matte-coated on both sides for two-sided use. They are
the perfect choice for producing professional quality marketing materials such as brochures
and mailers, as well as business graphics for report covers and calendars.
These papers are heavy two-sided matte papers perfect for presentations, proposals,
reports, and newsletters. They are heavyweight for an impressive look and feel.
enough for two-sided color usage with no showthrough, which makes it ideal for
newsletters, reports, and flyers. It features ColorLok Technology for less smearing, bolder
blacks, and vivid colors.
and feel more substantial than documents printed on standard multipurpose or copy paper.
It features ColorLok Technology for less smearing, bolder blacks, and vivid colors.
memos and other everyday documents. It features ColorLok Technology for less smearing,
bolder blacks, and vivid colors.
fiber. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors.
14 Get started
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(continued)
HP Premium Plus Photo Paper HP's best photo paper is heavyweight for producing professional quality photos. Features
HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging. It
HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using paper designed for casual photo
an instant-dry finish for easy handling without smudging. It resists water, smears,
fingerprints, and humidity. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x
15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft-gloss (satin
matte). It is acid-free for longer lasting documents.
resists water, smears, fingerprints, and humidity. Your prints have a look and feel
comparable to a store processed photo. It is available in several sizes, including A4, 8.5
x 11 inch, 10 x 15 cm (4 x 6 inch), 13x18 cm (5 x7 inch), A3, and two finishes – glossy or
soft-gloss (satin matte). It is acid-free for longer lasting documents.
printing. This affordable photo paper dries quickly for easy handling. Get sharp, crisp
images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5
x 11 inch, A4, 4 x 6 inch, and 10 x 15 cm. It is acid-free for longer lasting documents.
To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products & Services, and select
Ink & Toner.
NOTE: At this time, some portions of the HP web site are available in English only.
Recommended papers for photo printing
For the best print quality, HP recommends using HP papers that are specifically designed for the type of project
you are printing. Depending on your country/region, some of these papers might not be available.
HP Premium Plus Photo Paper HP's best photo paper is heavyweight for producing professional quality photos. Features
an instant-dry finish for easy handling without smudging. It resists water, smears,
fingerprints, and humidity. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x
15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft-gloss (satin
matte). It is acid-free for longer lasting documents.
HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging. It
resists water, smears, fingerprints, and humidity. Your prints have a look and feel
comparable to a store processed photo. It is available in several sizes, including A4, 8.5
x 11 inch, 10 x 15 cm (4 x 6 inch), 13x18 cm (5 x7 inch), A3, and two finishes – glossy or
soft-gloss (satin matte). It is acid-free for longer lasting documents.
HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using paper designed for casual photo
printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp
images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5
x 11 inch, A4, 4 x 6 inch, and 10 x 15 cm. It is acid-free for longer lasting documents.
HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced
Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality
photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been
designed to work together so your photos are long lasting and vivid, print after print. Great
for printing out an entire vacation's worth of photos or multiple prints to share.
To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products & Services and select Ink
& Toner.
NOTE: At this time, some portions of the HP web site are available in English only.
Tips for selecting and using paper
For the best results, observe the following guidelines.
• Always use paper that conforms to the printer specifications. For more information, see
specifications.
• Load only one type of paper at a time into a tray or automatic document feeder (ADF).
• When loading the trays and ADF, make sure the paper is loaded correctly. For more information, see
paper or Load an original in the automatic document feeder (ADF).
Paper
Load
Select print paper 15
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Chapter 1
• Do not overload the tray or ADF. For more information, see Load paper or Load an original in the automatic
document feeder (ADF).
• To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the
trays or ADF:
◦ Multipart forms
◦ Media that is damaged, curled, or wrinkled
◦ Media with cutouts or perforations
◦ Media that is heavily textured, embossed, or does not accept ink well
◦ Media that is too lightweight or stretches easily
◦ Media that contains staples or clips
Load an original on the scanner glass
You can copy, scan, or fax originals by loading them on the scanner glass.
NOTE: 1 Many of the special features do not work correctly if the scanner glass and lid backing are not
clean. For more information, see
NOTE: 2 Remove all originals from the document feeder tray before lifting the lid on the printer.
To load an original on the scanner glass
Use these steps to load an original on the scanner glass.
1. Lift the scanner lid.
2. Load your original print-side down as shown in the following illustration.
Maintain the printer.
TIP: For more help on loading an original, refer to the engraved guides along the edge of the scanner
glass.
3. Close the lid.
Load an original in the automatic document feeder (ADF)
You can copy, scan, or fax a document by placing it in the automatic document feeder (ADF).
CAUTION: Do not load photos in the ADF; this might cause damage to your photos. Use only paper that is
supported by the printer. For more information, see
NOTE: 1 Only single-sided documents can be scanned, copied, or faxed using the ADF. The ADF does not
support double-sided documents.
NOTE: 2 B-size documents cannot be scanned, copied, or faxed using the ADF.
16 Get started
Tips for selecting and using paper.
Page 21
NOTE: 3 Some features, such as the Fit to Page copy feature, do not work when you load your originals in
the ADF. You must load your originals on the scanner glass.
To load an original in the ADF
Use these steps to load a document in the ADF.
1. Load your original print-side up into the ADF.
a. If you are loading an original printed in portrait orientation, place the pages so that the top edge of the
document goes in first. If you are loading an original printed in landscape orientation, place the pages
so that the left edge of the document goes in first.
b. Slide the paper into the ADF until you hear a tone or see a message on the display indicating that the
loaded pages were detected.
TIP: For more help on loading originals in the ADF, refer to the diagram engraved in the document
feeder tray.
2. Slide the paper guides inward until they stop at the left and right edges of the paper.
Load paper
This section provides instructions for loading paper into the printer.
•
Load standard-size paper
•
Load envelopes
Load cards and photo paper
•
•
Load custom-size paper
Load standard-size paper
Use these instructions to load standard paper.
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
NOTE: If the paper is too long, pull the input tray to extend it.
3. Load the paper in portrait orientation and with the side to be printed facing down.
Make sure the stack of paper is inserted as far inside the printer as possible and does not exceed the line
marking in the tray.
Load paper 17
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Chapter 1
NOTE: Do not load paper while the printer is printing.
4. Slide the paper guides in the tray until they touch the edge of the stack of paper.
5. Lower the output tray.
6. Pull out the output tray extension.
Load envelopes
Use these instructions to load an envelope.
1. Lift the output tray.
2. Slide out the paper width guides in the input tray as far as possible.
NOTE: If you are loading larger-size envelopes, pull up the front edge of the input tray to extend it.
3. Insert the envelopes print-side down and load according to the graphic.
Make sure the stack of envelopes does not exceed the line marking in the tray.
NOTE: Do not load envelopes while the printer is printing.
4. Slide the paper guides in the tray until they touch the edge of the stack of envelopes.
5. Lower the output tray.
6. Pull out the output tray extension.
18 Get started
Page 23
Load cards and photo paper
Use these instructions to load cards and photo paper.
1. Lift the output tray.
2. Slide out the paper width guide in the input tray as far as possible.
NOTE: If you are loading larger-size paper, pull up the front edge of the input tray to extend it.
3. Insert the paper print-side down in the tray.
Make sure the stack of paper is inserted as far inside the printer as possible and does not exceed the line
marking in the tray. If the photo paper has a tab along one edge, make sure the tab is pointing towards the
front of the printer.
NOTE: Do not load paper while the printer is printing.
4. Slide the paper guides in the tray until they touch the edge of the stack of paper.
5. Lower the output tray.
6. Pull out the output tray extension.
Load custom-size paper
Use these instructions to load custom-size paper.
CAUTION: Use only custom-size paper that is supported by the printer. For more information, see Paper
specifications.
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
NOTE: If you are loading larger-size paper, pull up the front edge of the input tray to extend it.
3. Insert the paper print-side down in the tray.
Make sure the stack of paper is inserted as far inside the printer as possible and does not exceed the line
marking in the tray.
NOTE: Do not load paper while the printer is printing.
4. Slide the paper guides in the tray until they touch the edge of the stack of paper.
5. Lower the output tray.
6. Pull out the output tray extension.
Load paper 19
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Chapter 1
Insert a memory device
Using the USB port on the front of the printer, you can connect a USB flash drive. You can also transfer files from
the USB flash drive to your computer or scan files to the USB flash drive from the printer.
CAUTION: Attempting to remove a USB flash drive while it is being accessed can damage files on the USB
flash drive. You can safely remove a USB flash drive only when the status light is not blinking.
NOTE: The printer does not support encrypted USB flash drives.
For more information about USB flash drives that can be used with the printer, see Memory device specifications.
To connect a USB flash drive
▲ Insert the USB flash drive to the USB port on the front of the printer.
NOTE: If your USB flash drive does not fit into this port due to size limitations, or if the connector on the
device is shorter than 11 mm (0.43 in), you will need to purchase a USB extension cable in order to use your
device with this port.
Install the accessories
This section contains the following topics:
Install the automatic two-sided printing accessory (duplexer)
•
•
Turn on accessories in the printer driver
Install the automatic two-sided printing accessory (duplexer)
You can print on both sides of a sheet of paper automatically. For information on using the duplexer, see Print on
both sides (duplexing).
To install the duplexer:
Slide the duplexer into the back of the printer until the unit locks into place. Do not press the buttons on either
side of the duplexer when installing the unit; use them only for removing the unit from the printer.
Turn on accessories in the printer driver
• To turn on accessories (Windows)
•
To turn on accessories on (Mac OS X)
20 Get started
Page 25
To turn on accessories (Windows)
1. Click Start, and then click Printers, Printers and Faxes, or Devices and Printers.
- Or Click Start, click Control Panel, and then double-click Printers.
- Or On the Start screen, click Control Panel, and then click View devices and printers.
2. Right-click the printer icon, and then click Properties.
3. Select the Device Settings tab. Click the accessory that you want to turn on, click Installed from the drop-
down menu, and then click OK.
To turn on accessories on (Mac OS X)
Mac OS X automatically turns on all accessories in the printer driver when you install the printer software. If you
add a new accessory later, follow these steps:
1. Open the System Preferences and then select Print & Fax or Print & Scan.
2. Select the printer from list of printers, and then click Options & Supplies.
3. Click the Driver tab.
4. Select the options you want to install, and then click OK.
Maintain the printer
This section provides instructions for keeping the printer in top working condition. Perform these maintenance
procedures as necessary.
•
Clean the scanner glass
•
Clean the exterior
•
Clean the automatic document feeder
•
Restore factory defaults
Clean the scanner glass
NOTE: Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance,
degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain
page size.
To clean the scanner glass
1. Turn off the printer. For more information, see
2. Lift the scanner lid.
3. Clean the scanner glass and lid backing by using a soft, lint-free cloth that has been sprayed with a mild
glass cleaner. Dry the scanner glass with a dry, soft, lint-free cloth.
Turn the printer off.
Maintain the printer 21
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Chapter 1
CAUTION: 1 Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives,
acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl
alcohol because it can leave streaks on the scanner glass.
CAUTION: 2 Do not spray the glass cleaner directly on the scanner glass. If too much glass cleaner is
applied, the cleaner could leak under the scanner glass and damage the scanner.
4. Close the scanner lid, and turn on the printer.
Clean the exterior
WARNING! Before cleaning the printer, turn the printer off by pressing the (Power) button and unplug the
power cord from the electrical socket.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from the
interior of the printer, as well as from the printer control panel.
Clean the automatic document feeder
If the automatic document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the
rollers and separator pad. Lift the automatic document feeder cover to access the pick assembly inside the
automatic document feeder, clean the rollers or separator pad, and then close the cover.
To clean the rollers or separator pad
1. Remove all originals from the document feeder tray.
2. Lift the automatic document feeder cover (1).
This provides easy access to the rollers (2) and separator pad (3).
1 Automatic document feeder cover
2Rollers
3 Separator pad
3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth.
4. Use the damp cloth to wipe any residue off the rollers or separator pad.
NOTE: If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol.
5. Close the cover of the automatic document feeder.
Restore factory defaults
This section provides instructions about how to restore your printer back to the factory defaults.
1. Touch
2. Touch Tools, and then touch Restore Factory Defaults.
22 Get started
(Right arrow), and then touch Setup.
Page 27
Update the printer
HP is always working to improve the performance of its printers and bring you the latest features. If the printer is
connected to a network and Web Services has been enabled, you can check for and install printer updates.
To update the printer, use one of the following methods:
•
Update the printer using the embedded web server
•
Update the printer using the printer control panel
Update the printer using the embedded web server
1. Open the EWS. For more information, see Embedded web server.
2. Click the Web Services tab.
3. In the Web Services Settings section, click Product Update, click Check Now, and then follow the on-
screen instructions.
4. If the product update option is not available, follow these instructions:
a.In the Web Services Settings section, click Setup, click Continue, and follow the on-screen
instructions.
b. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: 1 If a printer update is available, the printer downloads and installs the update, and then
restarts.
NOTE: 2 If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the details, contact your network administrator or
the person who set up the network.
Update the printer using the printer control panel
1.
On the printer control panel, touch
Update.
2. Touch Check for Product Update, and then follow the on-screen instructions.
To enable the printer to automatically check for updates:
1.
On the printer control panel, touch
Update.
2. Touch Auto Update and then touch On.
(HP ePrint), touch OK, touch Settings, and then touch Printer
(HP ePrint), touch OK, touch Settings, and then touch Printer
Open the HP printer software (Windows)
Open the HP printer software by doing one of the following:
• From the computer desktop, click Start, select Programs or All Programs, click HP, click the folder for the
printer, and then select the icon with the printer's name.
•On the Start screen, right-click an empty area on the screen, click All Apps on the app bar, and then click
the icon with the printer's name.
Turn the printer off
Turn the printer off by pressing the (Power) button located on the printer. Wait until the power light turns off
before unplugging the power cord or turning off a power strip.
CAUTION: 1 If you incorrectly turn the printer off, the print carriage might not return to the correct position,
causing problems with the ink cartridges and print quality issues.
Turn the printer off 23
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Chapter 1
CAUTION: 2 HP recommends that you replace any missing cartridges as soon as possible to avoid print
quality issues, possible extra ink usage, or damage to the ink system. Never turn off the printer when ink
cartridges are missing.
24 Get started
Page 29
2Print
Most print settings are automatically handled by the software application. Change the settings manually only
when you want to change print quality, print on specific types of paper, or use special features. For more
information about selecting the best print paper for your documents, see
Choose a print job to continue:
Select print paper.
Print documents
Print brochures
Print on envelopes
Print photos
Print on special and custom-sized paper
Print documents
Follow the instructions for your operating system.
Print documents (Windows)
•
Print documents (Mac OS X)
•
TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP
ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For more
information, see
Print documents (Windows)
1. Load paper in the tray. For more information, see Load paper.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer, or Preferences.
5. Change the paper orientation on the Layout tab, and paper source, media type, paper size, and quality
settings on the Paper/Quality tab.
To print in black and white, click the Advanced button, and then select Black Ink Only from the Print in
Grayscale drop-down list under Printer Features.
HP ePrint.
Print borderless documents or photos
Print 25
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Chapter 2
6. Click OK.
7. Click Print or OK to begin printing.
Print documents (Mac OS X)
1. Load paper in the tray. For more information, see Load paper.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected in the Format For pop-up menu.
If you do not see print options in the Print dialog, do the following:
• Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection.
• OS X Lion: Click Show Details.
4. Select a paper size from the pop-up menu.
If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button. When you are done
selecting the paper size, click OK to close Page Setup and return to the Print dialog.
5. Click Print.
Print brochures
Follow the instructions for your operating system.
•
Print brochures (Windows)
•
Print brochures (Mac OS X)
TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP
ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For more
information, see
HP ePrint.
Print brochures (Windows)
NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer.
For more information on the HP software, see
1. Load paper in the tray. For more information, see Load paper.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer, or Preferences.
5. Change the paper orientation on the Layout tab, and paper source, media type, paper size, and quality
settings on the Paper/Quality tab.
To print in black and white, click the Advanced button, and then select Black Ink Only from the Print in
Grayscale drop-down list under Printer Features.
6. Click OK.
7. Click Print or OK to begin printing.
Print brochures (Mac OS X)
1. Load paper in the tray. For more information, see Load paper.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected in the Format For pop-up menu.
If you do not see print options in the Print dialog, do the following:
• Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection.
• OS X Lion: Click Show Details.
4. Select a paper size from the pop-up menu.
If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button. When you are done
selecting the paper size, click OK to close Page Setup and return to the Print dialog.
Printer management tools.
26 Print
Page 31
5. Click Paper Type/Quality from the pop-up menu, and then select the following settings:
• Paper Type: The appropriate brochure paper type
• Quality: Normal or Best
6. Select any other print settings that you want, and then click Print to begin printing.
Print on envelopes
Avoid envelopes with the following characteristics:
• Very slick finish
• Self-stick adhesives, clasps, or windows
• Thick, irregular, or curled edges
• Areas that are wrinkled, torn, or otherwise damaged
Make sure the folds of envelopes you load in the printer are sharply creased.
NOTE: For more information about printing on envelopes, see the documentation available with the software
program you are using.
Follow the instructions for your operating system.
•
Print on envelopes (Windows)
•
Print on envelopes (Mac OS X)
Print on envelopes (Windows)
1. Load envelopes print-side down in the tray. For more information, see Load paper.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer, or Preferences.
5. On the Layout tab, change the orientation to Landscape.
6. Click Paper/Quality, and then select the appropriate envelope type from the Paper Size drop-down list.
TIP: You can change more options for the print job by using the features available on the other tabs in
the dialog box.
7. Click OK, and then click Print or OK to begin printing.
Print on envelopes (Mac OS X)
1. Load envelopes print-side down in the tray. For more information, see Load paper.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected in the Format For pop-up menu.
If you do not see print options in the Print dialog, do the following:
• Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection.
• OS X Lion: Click Show Details.
4. Select a paper size from the pop-up menu.
If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button. When you are done
selecting the paper size, click OK to close Page Setup and return to the Print dialog.
5. Select the Orientation option.
6. Select any other print settings that you want, and then click Print to begin printing.
Print photos
Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair the quality of
your printout. Photo paper should be flat before printing.
Print photos 27
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Chapter 2
Follow the instructions for your operating system.
Print photos on photo paper (Windows)
•
•
Print photos on photo paper (Mac OS X)
Print photos from a memory device
•
TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP
ePrint-enabled printer anytime, from any location, and without any additional software or printer drivers. For
more information, see
HP ePrint.
Print photos on photo paper (Windows)
1. Load paper in the tray. For more information, see Load paper.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the option that opens the printer Properties dialog box.
Depending on your software application, this option might be called Properties, Options, Printer Setup,
Printer, or Preferences.
5. On the Paper/Quality tab, select the appropriate photo paper type from the Media drop-down menu.
NOTE: Maximum DPI is only supported for color printing on HP Premium Plus Photo Papers and HP
Advanced Photo Papers.
6. Click Advanced, and then select Best or Maximum DPI from the Output Quality drop-down menu.
7. To print the photo in black and white, click the Print in Grayscale drop-down menu, and then select one of
the following options:
• High-Quality Grayscale: uses all the available colors to print your photo in grayscale. This creates
smooth and natural shades of gray.
8. Click OK, and then click Print or OK to begin printing.
Print photos on photo paper (Mac OS X)
1. Load photo paper print-side down in the tray. For more information, see Load paper.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
If you do not see print options in the Print dialog, do the following.
• Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection.
• OS X Lion: Click Show Details.
4. Select a paper size from the pop-up menu.
If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button. When you are done
selecting the paper size, click OK to close Page Setup and return to the Print dialog.
5. Click Paper Type/Quality from the pop-up menu, and then select the following settings:
• Paper Type: The appropriate photo paper type
• Quality: Best or Maximum dpi
6. If necessary, change the photo and color options:
a. Click the disclosure triangle beside Color Options and select the appropriate Photo Fix options:
• Off: Applies no automatic adjustments to the image.
• Basic: Automatically focuses the image; moderately adjusts image sharpness.
b. To print the photo in black and white, click Grayscale from the Color pop-up menu, and then select
one of the following options:
• High Quality: Uses all the available colors to print your photo in grayscale. This creates smooth
and natural shades of gray.
7. Select any other print settings that you want, and then click Print to begin printing.
28 Print
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Print photos from a memory device
You can connect a USB flash drive (such as a keychain drive or portable hard drive) to the USB port on the front
of the printer.
For more information about using memory devices, see
CAUTION: Attempting to remove a memory device while it is being accessed can damage files on the
memory device. You can safely remove a memory card only when the status light is not blinking.
To print selected photos
NOTE: This function is only available if the memory device does not contain Digital Print Order Format
(DPOF) content.
1. Insert your memory device into the appropriate slot on the printer. The Photo screen appears on the control
panel display.
2. Touch View & Print. The photos are displayed.
3. Follow the instructions on the control panel display to select, edit, or print the photos.
Insert a memory device.
Print on special and custom-sized paper
If your application supports custom-sized paper, set the size in the application before printing the document. If
not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on
custom-sized paper.
Use only custom-sized paper that is supported by the printer. For more information, see
NOTE: Defining custom-sized paper sizes is only available in the HP printing software in Mac OS X.
• Print on special or custom-sized paper (Mac OS X)
•
Set up custom sizes (Mac OS X)
Print on special or custom-sized paper (Mac OS X)
NOTE: Before you can print on custom-sized paper, you must set up the custom sizes in the HP software
provided with the printer. For instructions, see
1. Load the appropriate paper in the tray. For more information, see Load paper.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected in the Format For pop-up menu.
If you do not see print options in the Print dialog, do the following:
• Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection.
• OS X Lion: Click Show Details.
4. Select a paper size from the pop-up menu.
If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button. When you are done
selecting the paper size, click OK to close Page Setup and return to the Print dialog.
5. Click Paper Handling from the pop-up menu.
6. Under Destination Paper Size, click Scale to fit paper size, and then select the custom size.
7. Select any other print settings that you want, and then click Print to begin printing.
Set up custom sizes (Mac OS X).
Paper specifications.
Set up custom sizes (Mac OS X)
1. Load paper in the tray. For more information, see Load paper.
2. From the File menu in your software application, click Page Setup, and then make sure the printer you
want to use is selected in the Format For pop-up menu.
- OR From the File menu in your software application, click Print, and then make sure the printer you want to use
is selected.
Print on special and custom-sized paper 29
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Chapter 2
3. Select Manage Custom Sizes in the Paper Size pop-up menu.
NOTE: If you do not see these options in the Print dialog, click the disclosure triangle next to the
Printer pop-up menu or click Show Details.
4. Click the + on the left side of the screen, double-click Untitled, and type a name for the new custom size.
5. In the Width and Height boxes, type the dimensions, and then set the margins, if you want to customize
them.
6. Click OK.
Print borderless documents or photos
Borderless printing lets you print to the edges of certain photo media types and a range of standard media sizes.
Before printing, open the file and make sure the size of the document or image matches the size of the media
loaded in the printer.
NOTE: Borderless printing is only available in some applications.
Follow the instructions for your operating system.
Print borderless documents or photos (Windows)
•
Print borderless documents or photos (Mac OS X)
•
Print borderless documents or photos (Windows)
1. Load paper in the tray. For more information, see Load paper.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer, or Preferences.
5. Click the Paper/Quality tab, and then click the Advanced button.
6. In the Borderless Printing option, click Print Borderless, and then click the OK button.
7. In the Media drop-down list, select the appropriate paper type.
8. Click OK, and then click Print or OK to begin printing.
Print borderless documents or photos (Mac OS X)
1. Load paper in the tray. For more information, see Load paper.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
If you do not see print options in the Print dialog, do the following.
• Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection.
• OS X Lion: Click Show Details.
4. Select a paper size from the pop-up menu.
If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button. When you are done
selecting the paper size, click OK to close Page Setup and return to the Print dialog.
5. Click Paper Type/Quality from the pop-up menu, and then select the following settings:
• Paper Type: The appropriate paper type
• Quality: Best or Maximum dpi
NOTE: If you do not see these options, click the disclosure triangle next to the Printer pop-up menu or
click Show Details.
6. Make sure the Print Borderless check box is selected.
30 Print
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7. If necessary, click the disclosure triangle beside Color Options and select the appropriate Photo Fix
options:
• Off: Applies no automatic adjustments to the image.
• Basic: Automatically focuses the image; moderately adjusts image sharpness.
8. Select any other print settings that you want, and then click Print to begin printing.
Print on both sides (duplexing)
You can print on both sides of a sheet of media automatically by using the automatic two-sided printing accessory
(duplexer).
NOTE: 1 Two-sided printing requires an automatic two-sided printing accessory (duplexer) to be installed on
the printer.
NOTE: 2 You can perform manual duplexing by first printing only the odd pages, flipping the pages over, and
then printing only the even pages.
TIP: If the top and bottom margins in your document are smaller than 16 mm (0.63 inches), the document
might not print out correct.
• Perform two-sided printing (Windows)
•
Perform two-sided printing (Mac OS X)
Perform two-sided printing (Windows)
1. Load the appropriate media. For more information, see Load paper.
2. Make sure the duplexer is installed correctly. For more information, see
printing accessory (duplexer).
3. With a document open, click Print on the File menu, and then under the Print on Both Sides options on
the Layout tab, select either Flip on Long Edge or Flip on Short Edge.
4. Change any other settings, and then click OK.
5. Print your document.
Install the automatic two-sided
Perform two-sided printing (Mac OS X)
1. Load the appropriate media. For more information, see Load paper.
2. Make sure the duplexer is installed correctly. For more information, see
printing accessory (duplexer).
3. From the File menu in your software application, click Print.
4. Make sure the printer you want to use is selected in the Format For pop-up menu.
If you do not see print options in the Print dialog, do the following:
• Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection.
• OS X Lion: Click Show Details.
5. Select a paper size from the pop-up menu.
If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button. When you are done
selecting the paper size, click OK to close Page Setup and return to the Print dialog.
6. Click the Layout pop-up menu, and then select the appropriate binding options for the document from the
Two-Sided pop-up menu.
7. Select any other print settings that you want, and then click Print to begin printing.
Install the automatic two-sided
Print on both sides (duplexing) 31
Page 36
3Scan
You can scan documents, photos, and other originals and send them to a variety of desitinations, such as a folder
on a computer.
When scanning documents, you can use the HP software to scan documents into a format that you can search,
copy, paste, and edit.
NOTE: Some scan functions are only available after you install the HP recommended software.
TIP: If you have problems scanning documents, see Solve scan problems.
This section contains the following topics:
•
Scan an original
•
Scan using Webscan
Scanning documents as editable text
•
Scan an original
This section contains the following topics:
NOTE: 1 The printer must be connected to the computer and be turned on.
NOTE: 2 Before scanning, make sure the HP software is installed, and on Windows computers, make sure
the scan feature is turned on.
NOTE: 3 If you are scanning a borderless original, load the original on the scanner glass, not the ADF.
NOTE: 4 TIFF black and PDF black are not supported for B-size scan.
The minimum top and bottom margins for your large original must match or exceed 5 mm (0.2 inch).
• Scan to a computer
•
Scan to a memory device
•
Scan to Email
Scan to a computer
This section contains the following topics:
•
Scan an original to a computer from the printer control panel
•
Scan an original to a computer from HP printer software
Scan an original to a computer from the printer control panel
1. Load your original print-side down in the left-rear corner of the scanner glass or in the ADF.
For more information, see
document feeder (ADF).
2. Touch Scan, and then select Computer.
3. Make changes to scan options, if needed.
4. Touch Start Scan.
Scan an original to a computer from HP printer software
NOTE: You can also use the HP printer software to scan documents into editable text. For more information,
Scanning documents as editable text.
see
Load an original on the scanner glass or Load an original in the automatic
32 Scan
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Windows
1. Load your original print-side down in the left-rear corner of the scanner glass or print-side up in the ADF.
For more information, see
document feeder (ADF).
2. Open the HP printer software. For more information, see
window that appears, select Print, Scan & Fax or Print & Scan, and then select Scan a Document or
Photo under Scan.
3. If necessary, make changes to the scan settings.
4. Click Scan and select a scan shortcut.
Mac OS X
1. Load the original print-side down in the left-rear corner of the scanner glass or print-side up in the ADF.
For more information, see
document feeder (ADF).
2. From the computer desktop, double-click HP Scan in the Applications/Hewlett-Packard folder.
3. If necessary, make changes to the scan settings.
4. Click Continue and follow the on-screen instructions to complete the scan.
Scan to a memory device
You can scan directly to a memory device, such as a USB flash drive, from the printer control panel without using
a computer or the HP software provided with the printer.
NOTE: You can also use the HP printer software to scan documents into editable text. For more information,
Scanning documents as editable text.
see
Load an original on the scanner glass or Load an original in the automatic
Open the HP printer software (Windows). In the
Load an original on the scanner glass or Load an original in the automatic
To scan an original to a memory device from the printer control panel
Use these steps to scan an original to a memory card.
1. Load your original print-side down in the left-rear corner of the scanner glass or print-side up in the ADF.
For more information, see
document feeder (ADF).
2. Insert a memory device. For more information, see
3. Touch Scan, and then select Memory Device.
4. Make changes to scan options, if needed.
5. Touch Start Scan.
Scan to Email
1. Load your original print-side down on the left-rear corner of the scanner glass or print-side up in the ADF.
For more information, see
document feeder (ADF).
2. Touch Scan, and then touch Email.
3. On the control panel display, select the name that corresponds to the Outgoing Email Profile you want to
use.
4. If prompted, enter the PIN.
5. Select the TO email address (the email recipient) or enter an email address.
6. Enter or change the SUBJECT for the email message.
7. Change any scan settings, and then touch Start Scan.
NOTE: The connection might take some time, depending on network traffic and connection speed.
Load an original on the scanner glass or Load an original in the automatic
Insert a memory device.
Load an original on the scanner glass or Load an original in the automatic
Scan an original 33
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Chapter 3
Scan using Webscan
Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to
your computer using a web browser. This feature is available even if you did not install the printer software on
your computer.
NOTE: If you are unable to open Webscan in the EWS, your network administrator might have turned it off.
For more information, contact your network administrator or the person who set up your network.
For more information, see Embedded web server.
To scan using Webscan
1. Load your original print-side down on the left-rear corner of the scanner glass or print-side up in the ADF.
For more information, see
document feeder (ADF).
2. Open the embedded web server. For more information, see
3. Click the Scan tab, click Webscan in the left pane, change any settings, and then click Start Scan.
TIP: To scan documents as editable text, you must install the HP software included with the printer. For
more information, see
Load an original on the scanner glass or Load an original in the automatic
Scanning documents as editable text.
Embedded web server.
Scanning documents as editable text
When scanning documents, you can use the HP software to scan documents into a format that you can search,
copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many other documents.
This section contains the following topics:
To scan documents as editable text
•
•
Guidelines for scanning documents as editable text
To scan documents as editable text
Use the following guidelines for scanning documents as editable text.
Follow the instructions for your operating system.
Windows
1. Load your original print-side down in the left-rear corner of the glass or print-side up in the ADF.
For more information, see
document feeder (ADF).
2. Open the HP printer software. For more information, see
window that appears, select Print, Scan & Fax Print & Scan, and then select Scan a Document or Photo
under Scan.
3. Select the type of editable text you want to use in the scan:
I want to... Follow these steps
Extract just the text, without any of the formatting of the
original
Extract the text, as well as some of the formatting of the
original
Extract the text and make it searchable in PDF readers Select the Save as PDF shortcut from the list, and then
Load an original on the scanner glass or Load an original in the automatic
Open the HP printer software (Windows). In the
Select the Save as Editable Text (OCR) shortcut from
the list, and then select Text (.txt) from the File Type
drop-down menu.
Select the Save as Editable Text (OCR) shortcut from
the list, and then select Rich Text (.rtf) from the File
Type drop-down menu.
select Searchable PDF (.pdf) from the File Type dropdown menu.
34 Scan
Page 39
4. To start the scan, click Scan, and then follow the on-screen instructions.
Mac OS X
1. Load your original print-side down in the left-rear corner of the glass or print-side up in the ADF.
For more information, see
Load an original on the scanner glass or Load an original in the automatic
document feeder (ADF).
2. From the computer desktop, double-click HP Scan in the Applications/Hewlett-Packard folder.
3. To start the scan, click Scan.
4. Follow the on-screen instructions to complete the scan.
5. After the scan is complete, click the File in the application menu bar, and then click Save.
6. Select the type of editable text you want to use in the scan:
I want to... Follow these steps
Extract just the text, without any of the formatting of the
original
Extract the text, as well as some of the formatting of the
original
Extract the text and make it searchable in PDF readers Select Searchable PDF from the Format pop-up menu.
Select TXT from the Format pop-up menu.
Select RTF from the Format pop-up menu.
7. Click Save.
Guidelines for scanning documents as editable text
To ensure that the software can convert your documents successfully, do the following:
• Make sure the scanner glass or ADF window is clean.
When the printer scans the document, smudges or dust on the scanner glass or ADF window can be
scanned, as well, and can prevent the software from converting the document to editable text.
• Make sure the document is loaded correctly.
When scanning documents as editable text from the ADF, the original must be loaded into the ADF with the
top forward and face up. When scanning from the scanner glass, the original must be loaded with the top
facing the right edge of the scanner glass.
Also, make sure the document is not skewed. For more information, see
Load an original on the scanner
glass or Load an original in the automatic document feeder (ADF).
• Make sure the text on the document is clear.
To successfully convert the document to editable text, the original must be clear and of high quality. The
following conditions can cause the software to not convert the document successfully:
◦ The text on the original is faint or wrinkled.
◦ The text is too small.
◦ The structure of the document is too complex.
◦ The text is tightly spaced. For example, if the text that the software converts has missing or combined
characters, "rn" might appear as "m."
◦ The text is on a colored background. Colored backgrounds can cause images in the foreground to
blend too much.
• Choose the correct profile.
Be sure to select a shortcut or preset that allows scanning as editable text. These options use scan settings
designed to maximize the quality of your OCR scan. In Windows, use the Editable Text (OCR) or Save as
PDF shortcuts. In Mac OS X, use the Documents preset.
• Save your file in the correct format.
If you want to extract just the text from the document, without any of the formatting of the original, select a
plain text format (such as Text (.txt) or TXT). If you want to extract the text, as well as some of the
formatting of the original, select Rich Text Format (such as Rich Text (.rtf) or RTF) or searchable PDF
format (Searchable PDF (.pdf) or Searchable PDF).
Scanning documents as editable text 35
Page 40
4 Copy
You can produce high-quality color and grayscale copies on a variety of paper types and sizes.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer's memory until the
copying finishes. As a result, the number of fax pages that can be stored in memory might be reduced.
This section contains the following topics:
Copy documents
•
•
Change copy settings
Save copy settings
•
Copy documents
NOTE: The minimum top and bottom margins for your large original must match or exceed 5 mm (0.2 inch).
You can make quality copies from the printer control panel.
To copy documents
1. Make sure you have paper loaded in the main tray. For more information, see
2. Place your original face down on the scanner glass or face up in the ADF. For more information, see
an original on the scanner glass or Load an original in the automatic document feeder (ADF).
NOTE: If you are copying a photo, place the photo on the scanner glass face down, as shown on the
icon on the edge of the scanner glass.
Load paper.
Load
3. Touch Copy.
4. Change any additional settings. For more information, see
5. To start the copy job, touch Black or Color.
NOTE: If you have a color original, selecting Black produces a black-and-white copy of the color
original, while selecting Color produces a full-color copy of the color original.
Change copy settings
You can customize copy jobs using the various settings available from the printer control panel, including the
following:
• Number of copies
• Copy paper size
• Copy paper type
• Two-sided printing (if the depluexer is installed)
•ID copy
• Copy speed or quality
• Lighter/Darker settings
• Resizing originals to fit on different paper sizes
• Copy collation
• Shifting the copy margin
• Copy enhancements
• Cropping the copy with the paper layout
• Copy preview
• Set as New Defaults
Change copy settings.
36 Copy
Page 41
You can use these settings for single copy jobs.
To change copy settings for a single job
1. Touch Copy.
2. Select the copy function settings you want to change.
3. Touch Black or Color.
Save copy settings
You can save settings to be used as defaults for future jobs.
To save the current settings as defaults for future jobs
1. Touch Copy.
2. Change the number of copies, and then touch Settings.
3. Make any changes to the settings, and then touch Set As New Defaults.
4. Touch Yes, and then touch Done.
Save copy settings 37
Page 42
5Fax
You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at
a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the printer
control panel, you can also set a number of fax options, such as resolution and the contrast between lightness
and darkness on the faxes you send.
NOTE: 1 Before you begin faxing, make sure you have set up the printer correctly for faxing. You might have
already done this as part of the initial setup, by using either the control panel or the HP software provided with
the printer. You can verify the fax is set up correctly by running the fax setup test from the control panel. For
more information on the fax test, see
NOTE: 2 The printer does not support B-size fax.
This section contains the following topics:
•
Send a fax
•
Receive a fax
•
Set up speed-dial entries
•
Change fax settings
•
Fax and digital phone services
•
Fax over Internet Protocol
•
Use reports
Send a fax
Test fax setup.
You can send a fax in a variety of ways. Using the printer control panel, you can send a black-and-white or color
fax. You can also send a fax manually from an attached phone. This allows you to speak with the recipient before
sending the fax.
This section contains the following topics:
•
Send a standard fax
•
Send a standard fax from the computer
•
Send a fax manually from a phone
•
Send a fax using monitor dialing
•
Send a fax from memory
•
Schedule a fax to send later
•
Send a fax to multiple recipients
•
Send a fax in Error Correction Mode
Send a standard fax
You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel.
NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation
before sending any faxes.
TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to
control the pace of your dialing. They are also useful when you want to use a calling card to charge the call
and you have to respond to tone prompts while dialing.
To send a standard fax from the printer control panel
1. Load your original print-side down in the left-rear corner of the scanner glass or print-side up in the ADF.
For more information, see
document feeder (ADF).
2. Touch Fax.
Load an original on the scanner glass or Load an original in the automatic
38 Fax
Page 43
3. Enter the fax number by using the keypad.
TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on
the display.
4. Touch Black or Color.
If the printer detects an original loaded in the automatic document feeder, it sends the document to the
number you entered.
TIP: If the recipient reports issues with the quality of the fax you sent, you can try changing the
resolution or contrast of your fax.
Send a standard fax from the computer
You can send a document on your computer as a fax, without printing a copy and faxing it from the printer.
NOTE: Faxes sent from your computer by this method use the printer's fax connection, not your Internet
connection or computer modem. Therefore, make sure the printer is connected to a working telephone line
and that the fax function is set up and functioning correctly.
To use this feature, you must install the printer software using the installation program provided on the HP
software CD provided with the printer.
Windows
1. Open the document on your computer that you want to fax.
2. On the File menu in your software application, click Print.
3. From the Name list, select the printer that has “Fax” in the name.
4. To change settings (such as selecting to send the document as a black fax or a color fax), click the button
that opens the Properties dialog box. Depending on your software application, this button might be called
Properties, Options, Printer Setup, Printer, or Preferences.
5. After you have changed any settings, click OK.
6. Click Print or OK.
7. Enter the fax number and other information for the recipient, change any further settings for the fax, and
then click Send Fax. The printer begins dialing the fax number and faxing the document.
Mac OS X
1. Open the document on your computer that you want to fax.
2. Double-click HP Scan in the Applications/Hewlett-Packard folder.
3. Select the printer that has “(Fax)” in the name.
4. Select Fax Recipients from the pop-up menu below the Orientation setting.
NOTE: If you cannot find the pop-up menu, do tthe following:
Mac OS X v10.6: Click the blue disclosure triangle next to the Printer selection.
OS X 10.7: Click Show Details.
5. Enter the fax number and other information in the boxes provided, and then click Add to Recipients.
6. Select the Fax Mode and any other fax options you want, and then click Send Fax Now to begin dialing the
fax number and faxing the document.
Send a fax manually from a phone
Sending a fax manually allows you to make a phone call and talk with the recipient before you send the fax. This
is useful if you want to inform the recipient that you are going to send them a fax before sending it. When you
send a fax manually, you can hear the dial tones, telephone prompts, or other sounds through the handset on
your telephone. This makes it easy for you to use a calling card to send your fax.
Depending on how the recipient has their fax machine set up, the recipient might answer the phone, or the fax
machine might take the call. If a person answers the phone, you can speak with the recipient before sending the
Send a fax 39
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Chapter 5
fax. If a fax machine answers the call, you can send the fax directly to the fax machine when you hear the fax
tones from the receiving fax machine.
To send a fax manually from an extension phone
1. Load your original print-side down in the left-rear corner of the scanner glass or print-side up in the ADF.
For more information, see
document feeder (ADF).
2. Touch Fax.
3. Dial the number by using the keypad on the phone that is connected to the printer.
NOTE: Do not use the keypad on the control panel of the printer when manually sending a fax. You
must use the keypad on your phone to dial the recipient's number.
4. If the recipient answers the telephone, you can engage in a conversation before sending your fax.
NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine.
Proceed to the next step to transmit the fax.
5. When you are ready to send the fax, touch Black or Color.
NOTE: If prompted, select Send Fax.
If you were speaking with the recipient before sending the fax, inform the recipient that they should press
Start on their fax machine after they hear fax tones.
The telephone line is silent while the fax is transmitting. At this point, you can hang up the telephone. If you
want to continue speaking with the recipient, remain on the line until the fax transmission is complete.
Load an original on the scanner glass or Load an original in the automatic
Send a fax using monitor dialing
Monitor dialing allows you to dial a number from the printer control panel as you would dial a regular telephone.
When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds
through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control the
pace of your dialing.
TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax
tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, you
can create a speed dial entry to store the PIN for your calling card. For more information, see
dial entries.
NOTE: Make sure the volume is turned on to hear a dial tone.
To send a fax using monitor dialing from the printer control panel
1. Load your originals. For additional information, see
original in the automatic document feeder (ADF).
2. Touch Fax, and then touch Black or Color.
If the printer detects an original loaded in the automatic document feeder, you hear a dial tone.
3. When you hear the dial tone, enter the number by using the keypad on the printer control panel.
4. Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a speed
dial, when prompted to enter your PIN, touch
have your PIN stored.
Your fax is sent when the receiving fax machine answers.
Set up speed-
Load an original on the scanner glass or Load an
(Speed dial) to select the speed dial entry where you
Send a fax from memory
You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if the
fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into memory
and sends them once it is able to connect to the receiving fax machine. After the printer scans the pages into
memory, you can immediately remove the originals from the document feeder tray or scanner glass.
40 Fax
Page 45
NOTE: You can only send a black-and-white fax from memory.
To send a fax from memory
1. Load your originals. For additional information, see
(ADF).
2. Touch Fax, and then touch Settings.
3. Touch Scan and Fax.
4.
Enter the fax number by using the keypad, touch
history) to select a previously dialed or received number.
5. Touch Start Fax.
The printer scans the originals into memory and sends the fax when the receiving fax machine is available.
Schedule a fax to send later
You can schedule a black-and-white fax to be sent within the next 24 hours. This enables you to send a blackand-white fax late in the evening, when phone lines are not as busy or phone rates are lower, for example. The
printer automatically sends your fax at the specified time.
You can only schedule one fax to be sent at a time. You can continue to send faxes normally, however, while
a fax is scheduled.
NOTE: You can only send scheduled faxes in black-and-white.
To schedule a fax from the printer control panel
1. Load your originals in the ADF. For additional information, see
feeder (ADF).
2. Touch Fax, and then touch Settings.
3. Touch Send Fax Later.
4. Touch
5.
Enter the fax number by using the keypad, touch
history) to select a previously dialed or received number.
6. Touch Start Fax.
The printer scans all pages and the scheduled time appears on the display. The fax is sent at the scheduled
time.
(Up arrow) and (Down arrow) to enter the send time, and then select Done.
Load an original in the automatic document feeder
(Speed dial) to select a speed dial, or touch (Call
Load an original in the automatic document
(Speed dial) to select a speed dial, or touch (Call
To cancel a scheduled fax
1. Touch Fax, touch Settings, and then touch Send Fax Later.
2. Touch Cancel Scheduled Fax, and then touch OK.
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Chapter 5
Send a fax to multiple recipients
You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial
entries.
To send a fax to multiple recipients using group speed dial
1. Load your originals. For additional information, see
(ADF).
2.
Touch Fax, touch
3. Touch Black.
If the printer detects an original loaded in the automatic document feeder, it sends the document to each
number in the group speed dial entry.
NOTE: You can only use group speed dial entries to send faxes in black and white, because of
memory limitations. The printer scans the fax into memory then dials the first number. When
a connection is made, it sends the fax and dials the next number. If a number is busy or not answering,
the printer follows the settings for Busy Redial and No Answer Redial. If a connection cannot be
made, the next number is dialed and an error report is generated.
(Speed dial), and then select the recipient group.
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur
during transmission and automatically requesting retransmission of the erroneous portion. Phone charges are
unaffected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending time
and phone charges, but sends the data much more reliably. The default setting is On. Turn ECM off only if it
increases phone charges substantially, and if you can accept poorer quality in exchange for reduced charges.
Load an original in the automatic document feeder
Before turning the ECM setting off, consider the following. If you turn ECM off:
• The quality and transmission speed of faxes you send and receive are affected.
•The Fax Speed is automatically set to Medium.
• You can no longer send or receive faxes in color.
To change the ECM setting from the control panel
1. From the printer control panel, touch
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Select Error Correction Mode.
4. Select On or Off.
Receive a fax
You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes
manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming
calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default
Rings to Answer setting is five rings.)
If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer
reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature,
the printer prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the
copying finishes. This can reduce the number of fax pages stored in memory.
(Right arrow), and then touch Setup.
42 Fax
• Receive a fax manually
•
Set up backup fax
Reprint received faxes from memory
•
•
Poll to receive a fax
•
Forward faxes to another number
Page 47
• Set the paper size for received faxes
•
Set automatic reduction for incoming faxes
•
Block unwanted fax numbers
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)
•
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still connected.
This is referred to as manual faxing. Use the instructions in this section to receive a manual fax.
NOTE: You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is:
• Directly connected to the printer (on the 2-EXT port)
• On the same phone line, but not directly connected to the printer
To receive a fax manually
1. Make sure the printer is turned on and you have paper loaded in the main tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the
printer answers. Or, turn off the Auto Answer setting so that the printer does not automatically answer
incoming calls.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.
5. When you hear fax tones from a sending fax machine, do the following:
a.Touch Fax, and then select Black or Color.
b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The
phone line is silent during fax transmission.
Set up backup fax
Depending on your preference and security requirements, you can set up the printer to store all the faxes it
receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives.
To set backup fax from the printer control panel
1. Touch
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Touch Backup Fax Reception.
4. Touch the required setting.
On The default setting. When Backup fax is On, the printer stores all received faxes in memory.
On Error Only Causes the printer to store faxes in memory only if an error condition exists that prevents the
Off Faxes are never stored in memory. For example, you might want to turn off Backup fax for
(Right arrow), and then select Setup.
This enables you to reprint up to 30 of the most recently printed faxes if they are still saved in
memory.
NOTE: 1 When printer memory is low, it overwrites the oldest, printed faxes as it receives new
faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax
calls.
NOTE: 2 If you receive a fax that is too large, such as a very detailed color photo, it might not
be stored in memory due to memory limitations.
printer from printing the faxes (for example, if the printer runs out of paper). The printer
continues to store incoming faxes as long as there is memory available. (If the memory becomes
full, the printer stops answering incoming fax calls.) When the error condition is resolved, the
faxes stored in memory print automatically, and then they are deleted from memory.
security purposes. If an error condition occurs that prevents the printer from printing (for
example, the printer runs out of paper), the printer stops answering incoming fax calls.
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Chapter 5
Reprint received faxes from memory
If you set the Backup fax mode to On, the received faxes are stored in memory, whether the printer has an error
condition or not.
NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received. If
all the stored faxes are unprinted, the printer does not receive any fax calls until you print or delete the faxes
from memory. You might also want to delete the faxes in memory for security or privacy purposes.
Depending on the sizes of the faxes in memory, you can reprint up to eight of the most recently printed faxes, if
they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last
printout.
To reprint faxes in memory from the printer control panel
1. Make sure you have paper loaded in the main tray. For more information, see
2. Touch
3. Touch Fax Setup, touch Fax Tools, and then select Reprint Faxes in Memory.
The faxes are printed in the reverse order from which they were received with the most recently received
fax printed first, and so on.
4. If you want to stop reprinting the faxes in memory, touch the
(Right arrow), and then touch Setup.
Poll to receive a fax
Polling allows the printer to ask another fax machine to send a fax that it has in its queue. When you use the Poll
to Receive feature, the printer calls the designated fax machine and requests the fax from it. The designated fax
machine must be set for polling and have a fax ready to send.
Load paper.
(Cancel button).
NOTE: The printer does not support polling pass codes. Polling pass codes are a security feature that
require the receiving fax machine to provide a pass code to the printer it is polling in order to receive the fax.
Make sure the printer you are polling does not have a pass code set up (or has not changed the default pass
code) or the printer cannot receive the fax.
To set up poll to receive a fax from the printer control panel
1. Touch Fax, and then touch Settings.
2. Touch Poll to Receive.
3. Enter the fax number of the other fax machine.
4. Touch Start Fax.
Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. If fax forwarding function is enbabled,
your printer can receive and forward the black-and-white faxes only.
Send a test fax to make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the printer control panel
1. Touch
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Touch Fax Forwarding.
4. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax.
(Right arrow), and then touch Setup.
NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is not
turned on), the printer prints the fax. If you set up the printer to print error reports for received faxes, it
also prints an error report.
44 Fax
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5. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then touch
Done. Enter the required information for each of the following prompts: start date, start time, end date, and
end time.
6. Fax forwarding is activated. Touch OK to confirm.
If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone
number. When the power is restored to the printer, the fax forwarding setting is still On.
NOTE: You can cancel fax forwarding by selecting Off from the Fax Forwarding menu.
Set the paper size for received faxes
You can select the paper size for received faxes. The paper size you select should match what is loaded in your
main tray. Faxes can be printed on Letter, A4, or Legal paper only.
NOTE: If an incorrect paper size is loaded in the main tray when you receive a fax, the fax does not print and
an error message appears on the display. Load Letter, A4, or Legal paper, and then touch OK to print the fax.
To set the paper size for received faxes from the printer control panel
1. Touch
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch Fax Paper Size, and then select an option.
(Right arrow), and then touch Setup.
Set automatic reduction for incoming faxes
The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the
default paper size. This setting is turned on by default, so the image of the incoming fax is reduced to fit on one
page, if possible. If this feature is turned off, information that does not fit on the first page is printed on a second
page. Automatic Reduction is useful when you receive a Legal-size fax and Letter-size paper is loaded in the
main tray.
To set automatic reduction from the printer control panel
1. Touch
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Touch Automatic Reduction, and then select On or Off.
(Right arrow), and then touch Setup.
Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the
printer does not print faxes received from those numbers. When an incoming fax call is received, the printer
compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number
matches a number in the blocked fax numbers list, the fax is not printed. (The maximum number of fax numbers
you can block varies by model.)
NOTE: 1 This feature is not supported in all countries/regions. If it is not supported in your country/region,
Junk Fax Blocker does not appear in the Fax Options or Fax Settings menu.
NOTE: 2 If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a
Caller ID service.
• Add numbers to the junk fax list
•
Remove numbers from the junk fax list
Print a Junk Fax Report
•
Receive a fax 45
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Chapter 5
Add numbers to the junk fax list
You can block specific numbers by adding them to the junk fax list.
To add a number to the junk fax list
1. Touch
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch Junk Fax Blocker.
4. A message appears stating that Caller ID is required to block junk faxes. Touch OK to continue.
5. Touch Add Numbers.
6. To select a fax number to block from the caller ID list, touch Select from Caller ID History.
- or To manually enter a fax number to block, touch Enter new number.
7. After entering a fax number to block, touch Done.
(Right arrow), and then touch Setup.
NOTE: Make sure you enter the fax number as it appears on the control panel display, and not the fax
number that appears on the fax header of the received fax, as these numbers can be different.
Remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove a number from your junk fax list.
To remove numbers from the list of junk fax numbers
1. Touch
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch Junk Fax Blocker.
4. Touch Remove Numbers.
5. Touch the number you want to remove, and then touch OK.
(Right arrow), and then touch Setup.
Print a Junk Fax Report
Use the following procedure to print a list of blocked junk fax numbers.
To print a Junk Fax Report
1. Touch
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch Junk Fax Blocker.
4. Touch Print Reports, and then touch Junk Fax List.
(Right arrow), and then touch Setup.
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)
If the printer is connected to your computer with a USB cable, you can use HP Digital Fax (Fax to PC and Fax to
Mac) to automatically receive faxes and save faxes directly to your computer. With Fax to PC and Fax to Mac,
you can store digital copies of your faxes easily and also eliminate the hassle of dealing with bulky paper files.
Received faxes are saved as TIFF (Tagged Image File Format). Once the fax is received, you get an on-screen
notification with a link to the folder where the fax is saved.
The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's information,
Y is the date, and Z is the time that the fax was received.
NOTE: Fax to PC and Fax to Mac are available for receiving black-and-white faxes only. Color faxes are
printed instead of being saved to the computer.
46 Fax
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This section contains the following topics:
Fax to PC and Fax to Mac requirements
•
•
Activate Fax to PC and Fax to Mac
•
Modify Fax to PC and Fax to Mac settings
Fax to PC and Fax to Mac requirements
• The administrator computer, the computer that activated the Fax to PC or Fax to Mac feature, must be on at
all times. Only one computer can act as the Fax to PC or Fax to Mac administrator computer.
• The destination folder's computer or server must be on at all times. The destination computer must also be
awake, faxes will not be saved if the computer is asleep or in hibernate mode.
• Paper must be loaded in the input tray. For more information, see
Load paper.
Activate Fax to PC and Fax to Mac
On a computer running Windows, you can use the Digital Fax Setup Wizard to activate Fax to PC. On a Mac
computer, you can use the HP Utility.
To set up Fax to PC (Windows)
1. Open the HP printer software. For more information, see
2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard.
3. Follow the on-screen instructions.
To set up Fax to Mac (Mac OS X)
1. Open HP Utility. For more information, see
2. Select the printer.
3. Click Digital Fax Archive in the Fax Settings section.
HP Utility (Mac OS X).
Open the HP printer software (Windows).
Modify Fax to PC and Fax to Mac settings
You can update the Fax to PC settings from your computer at any time from the Digital Fax Setup Wizard. You
can update the Fax to Mac settings from the HP Utility.
You can turn off Fax to PC or Fax to Mac and disable printing faxes from the printer control panel.
To modify settings from the printer control panel
1. Touch
2. Touch Fax Setup, touch Basic Fax Setup, and then touch Fax to PC.
3. Select the setting that you want to change. You can change the following settings:
• View PC hostname: View the name of the computer that is set up to administer Fax to PC or Fax to
• Turn Off: Turn off Fax to PC or Fax to Mac.
• Disable Fax Print: Choose this option to print faxes as they are received. If you turn off printing, color
To modify settings from the HP software (Windows)
1. Open the HP printer software. For more information, see
2. Double-click Fax Setup, and then double-click Digital Fax Setup Wizard.
3. Follow the on-screen instructions.
To modify settings from the HP software (Mac OS X)
1. Open HP Utility. For more information, see
2. Select the printer.
3. Click Digital Fax Archive in the Fax Settings section.
(Right arrow), and then touch Setup.
Mac.
NOTE: Use the HP software on your computer to turn on Fax to PC or Fax to Mac.
faxes will still print.
Open the HP printer software (Windows).
HP Utility (Mac OS X).
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Chapter 5
Turn off Fax to PC or Fax to Mac
1. Touch
2. Touch Fax Setup, touch Basic Fax Setup, and then touch Fax to PC.
3. Touch Turn Off.
(Right arrow), and then touch Setup.
Set up speed-dial entries
You can set up frequently used fax numbers as speed-dial entries. This lets you dial those numbers quickly by
using the printer control panel.
TIP: In addition to creating and managing speed-dial entries from the printer control panel, you can also use
tools available on your computer, such as the HP software included with the printer and the printer's
embedded web server (EWS). For more information, see
This section contains the following topics:
•
Set up and change speed-dial entries
•
Set up and change group speed-dial entries
•
Delete speed-dial entries
•
Print a list of speed-dial entries
Set up and change speed-dial entries
You can store fax numbers as speed-dial entries.
Printer management tools.
To set up speed-dial entries
1. On the printer control panel, touch
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Add/Edit Speed Dial, and then touch an unused entry number.
4. Type the fax number, and then touch Next.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access
code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.
5. Type the name for the speed-dial entry, and then touch Done.
To change speed-dial entries
1. On the printer control panel, touch
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Add/Edit Speed Dial, and then touch the speed-dial entry you want to change.
4. If you want to change the fax number, type the new number, and then touch Next.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access
code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.
5. If you want to change the name of the speed-dial entry, type the new name, and then touch Done.
(Right arrow), and then touch Setup.
(Right arrow), and then touch Setup.
Set up and change group speed-dial entries
You can store groups of fax numbers as group speed-dial entries.
48 Fax
To set up group speed-dial entries
NOTE: Before you can create a group speed-dial entry, you must have already created at least one speed-
dial entry.
1. On the printer control panel, touch (Right arrow), and then touch Setup.
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Group Speed Dial, and then touch an unused entry number.
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4. Touch the speed-dial entries you want to include in the group speed-dial entry, and then touch OK.
5. Type the name for the speed-dial entry, and then touch Done.
To change group speed-dial entries
1. On the printer control panel, touch
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Select Group Speed Dial, and then touch the entry you want to change.
4. If you want to add or remove speed-dial entries from the group, touch the speed-dial entries you want to
include or those you want to remove, and then touch OK.
5. If you want to change the name of the group speed-dial, type the new name, and then touch Done.
Delete speed-dial entries
To delete speed-dial entries or group speed-dial entries, complete the following steps:
(Right arrow), and then touch Setup.
1. On the printer control panel, touch
2. Touch Fax Setup, and then touch Speed Dial Setup.
3. Touch Delete Speed Dial, touch the entry you want to delete, touch Delete, and then touch Yes to confirm.
NOTE: Deleting a group speed-dial entry does not delete the individual speed-dial entries.
Print a list of speed-dial entries
To print a list of all of the speed-dial entries that have been set up, complete the following steps:
1. Load paper in the tray. For more information, see
2. On the printer control panel, touch
3. Touch Fax Setup, and then touch Speed Dial Setup.
4. Touch Print Speed Dial List.
Change fax settings
After completing the steps in the getting started guide that came with the printer, use the following steps to
change the initial settings or to configure other options for faxing.
•
Configure the fax header
•
Set the answer mode (Auto answer)
•
Set the number of rings before answering
Change the answer ring pattern for distinctive ring
•
•
Set the dial type
Set the redial options
•
•
Set the fax speed
•
Set the fax sound volume
(Right arrow), and then touch Setup.
Load paper.
(Right arrow), and then touch Setup.
Configure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set
up the fax header by using the HP software provided with the printer. You can also set up the fax header from the
printer control panel, as described here.
NOTE: In some countries/regions, the fax header information is a legal requirement.
To set or change the fax header
1. Touch
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch Fax Header.
(Right arrow), and then touch Setup.
Change fax settings 49
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Chapter 5
4. Enter your personal or company name, and then touch Done.
5. Enter your fax number, and then touch Done.
Set the answer mode (Auto answer)
The answer mode determines whether the printer answers incoming calls.
• Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer
answers all incoming calls and faxes.
• Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond
in person to the incoming fax call or else the printer does not receive faxes.
To set the answer mode
1. Touch
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch Auto Answer, and then select On or Off.
(Right arrow), and then touch Setup.
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are
automatically answered.
The Rings to Answer setting is important if you have an answering machine on the same phone line as the
printer, because you want the answering machine to answer the phone before the printer does. The number of
rings to answer for the printer should be greater than the number of rings to answer for the answering machine.
For example, set your answering machine to a low number of rings and the printer to answer in the maximum
number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering machine
answers the call and the printer monitors the line. If the printer detects fax tones, it receives the fax. If the call is
a voice call, the answering machine records the incoming message.
To set the number of rings before answering
1. Touch
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch Rings to Answer.
4. Touch
5. Touch Done to accept the setting.
(Right arrow), and then ttouch Setup.
(Up arrow) or (Down arrow) to change the number of rings.
Change the answer ring pattern for distinctive ring
Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one
phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up
the printer to answer incoming calls that have a specific ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to
voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax
number. When the printer detects the specified ring pattern, it answers the call and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring.
With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this
call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All Rings.
50 Fax
NOTE: The printer cannot receive faxes when the main phone number is off the hook.
To change the answer ring pattern for distinctive ring
1. Verify that the printer is set to answer fax calls automatically.
2. Touch
3. Touch Fax Setup, and then select Advanced Fax Setup.
(Right arrow), and then touch Setup.
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4. Touch Distinctive Ring.
5. A message appears stating that this setting should not be changed unless you have multiple numbers on
the same telephone line. Touch Yes to continue.
6. Do one of the following:
• Touch the ring pattern assigned by your telephone company to fax calls.
- Or -
•Touch Ring Pattern Detection, and then follow the instructions on the printer control panel.
NOTE: 1 If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature
before it finishes, the ring pattern is automatically set to the default, which is All Rings.
NOTE: 2 If you are using a PBX phone system that has different ring patterns for internal and external
calls, you must call the fax number from an external number.
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change the
setting unless you know that your phone line cannot use tone dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
1. Touch
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch
4. Touch to select Tone Dialing or Pulse Dialing.
(Right arrow), and then touch Setup.
(Down arrow), and then touch Dial Type.
Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer
attempts to redial based on the settings for the busy-redial and no-answer-redial options. Use the following
procedure to turn the options on or off.
• Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The
factory-set default for this option is On.
• No answer redial: If this option is turned on, the printer redials automatically if the receiving fax machine
does not answer. The factory-set default for this option is Off.
To set the redial options
1. Touch
2. Touch Fax Setup, and then touch Advanced Fax Setup.
3. Touch Busy Redial or No Answer Redial, and then select the appropriate options.
(Right arrow), and then touch Setup.
Set the fax speed
You can set the fax speed used to communicate between your printer and other fax machines when sending and
receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be required:
• An Internet phone service
• A PBX system
• Fax over Internet Protocol (FoIP)
• An integrated services digital network (ISDN) service
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Chapter 5
If you experience problems sending and receiving faxes, try using a lower Fax Speed. The following table
provides the available fax speed settings.
Fax speed setting Fax speed
Fast v.34 (33600 baud)
Medium v.17 (14400 baud)
Slow v.29 (9600 baud)
To set the fax speed
1. Touch
2. Touch Fax Setup, and then touch Advanced Fax Setup.
3. Touch Fax Speed.
4. Touch to select an option.
(Right arrow), and then touch Setup.
Set the fax sound volume
Use this procedure to increase or decrease the volume of the fax sounds.
To set the fax sound volume
1. Touch
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch Fax Sound Volume.
4. Touch to select Soft, Loud, or Off.
(Right arrow), and then touch Setup.
Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such as the following:
• DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL
in your country/region.)
• PBX: A private branch exchange (PBX) phone system.
• ISDN: An integrated services digital network (ISDN) system.
• FoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the
Internet. This method is called Fax over Internet Protocol (FoIP). For more information, see
Internet Protocol.
HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone
environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog filters or converters
when setting up the printer for faxing.
NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in
all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss
with the telephone company directly for the correct setup options based on their line services provided.
Fax over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your
printer by using the Internet. This method is called Fax over Internet Protocol (FoIP).
You probably use a FoIP service (provided by your telephone company) when you:
• Dial a special access code along with the fax number, or
• Have an IP converter box that connects to the Internet and provides analog phone ports for the fax
connection.
Fax over
52 Fax
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NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the
printer. This means that your connection to the Internet must be done either through a converter box (which
supplies regular analog phone jacks for fax connections) or your telephone company.
TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often limited. If
you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode
(ECM). However, if you turn off ECM, you cannot send and receive color faxes. (For more information about
changing the fax speed, see
Error Correction Mode.
If you have questions about Internet faxing, contact your Internet faxing services support department or your local
service provider for further assistance.
Use reports
You can set up the printer to print error reports and confirmation reports automatically for each fax you send and
receive. You can also manually print system reports as required; these reports provide useful system information
about the printer.
By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation
message that indicates whether a fax was successfully sent appears briefly on the control panel display after
each transaction.
NOTE: 1 If the reports are not legible, you can check the estimated ink levels from the control panel or the
HP software. For more information, see
NOTE: 2 Ink level alerts and indicators provide estimates for planning purposes only. When you receive
a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not
need to replace the ink cartridges until prompted to do so.
NOTE: 3 Ensure that the printheads and ink cartridges are in good conditions and installed properly. For
more information, see
Set the fax speed. For more information about using ECM, see Send a fax in
Printer management tools.
Work with ink cartridges.
This section contains the following topics:
Print fax confirmation reports
•
Print fax error reports
•
•
Print and view the fax log
•
Clear the fax log
Print the details of the last fax transaction
•
•
Print a Caller ID Report
•
View the Call History
Print fax confirmation reports
If you require printed confirmation that your faxes were successfully sent, follow these instructions to enable fax
confirmation before sending any faxes. Select either On (Fax Send) or On (Send and Receive).
The default fax confirmation setting is Off. This means that a confirmation report is not printed for each fax sent
or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the control
panel display after each transaction.
NOTE: You can include an image of the first page of the fax on the Fax Sent Confirmation report if you
select On (Fax Send) or On (Send and Receive), and if you scan the fax to send from memory or use the
Scan and Fax option.
To enable fax confirmation
1. Touch
2. Touch Fax Setup, and then touch Fax Reports.
(Right arrow), and then touch Setup.
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Chapter 5
3. Touch Fax Confirmation.
4. Touch to select one of the following options.
Off Does not print a fax confirmation report when you send and receive faxes successfully. This
On (Fax Send) Prints a fax confirmation report for every fax you send.
On (Fax Receive) Prints a fax confirmation report for every fax you receive.
On (Send and Receive) Prints a fax confirmation report for every fax you send and receive.
To include an image of the fax on the report
1. Touch
2. Touch Fax Reports, and then touch Fax Confirmation.
3. Touch On (Fax Send) or On (Send and Receive).
4. Touch Fax Confirmation with image.
(Right arrow), and then touch Setup.
Print fax error reports
You can configure the printer so that it automatically prints a report when there is an error during transmission or
reception.
To set the printer to print fax error reports automatically
1. Touch
2. Touch Fax Setup, and then touch Fax Reports.
3. Touch Fax Error Report.
4. Touch to select one of the following.
On (Send and Receive) Prints whenever a fax error occurs.
Off Does not print any fax error reports.
On (Fax Send) Prints whenever a transmission error occurs. This is the default setting.
On (Fax Receive) Prints whenever a receiving error occurs.
(Right arrow), and then touch Setup.
is the default setting.
Print and view the fax log
You can print a log of faxes that have been received and sent by the printer.
To print the fax log from the printer control panel
1. Touch
2. Touch Fax Setup, and then touch Fax Reports.
3. Touch Fax Log.
(Right arrow), and then touch Setup.
Clear the fax log
Use the following steps to clear the fax log.
NOTE: Clearing the fax log also deletes all faxes stored in memory.
To clear the fax log
1. Touch
2. Do one of the following:
•Touch Tools.
•Touch Fax Setup, and then touch Fax Tools.
3. Touch Clear Fax Log.
54 Fax
(Right arrow), and then touch Setup.
- Or -
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Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax
number, number of pages, and the fax status.
To print the Last Fax Transaction report
1. Touch
2. Touch Fax Setup, and then touch Fax Reports.
3. Touch Last Transaction.
(Right arrow), and then touch Setup.
Print a Caller ID Report
Use the following procedure to print a list of Caller ID fax numbers.
To print a Caller ID History Report
1. Touch
2. Touch Fax Setup, and then touch Fax Reports.
3. Touch Caller ID Report.
(Right arrow), and then touch Setup.
View the Call History
Use the following procedure to view a list of all the calls placed from the printer.
NOTE: The call history cannot be printed. You can only view it from the printer control panel display.
To view the Call History
1. Touch
2.
Touch
(Right arrow), and then touch Fax.
(Call history).
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6 Web Services
The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain
documents, and print them faster and with less hassle—and all without using a computer.
NOTE: To use these web features, the printer must be connected to the Internet (either using an Ethernet
cable or wireless connection). You cannot use these web features if the printer is connected using a USB
cable.
This section contains the following topics:
What are Web Services?
•
Set up Web Services
•
•
Use Web Services
•
Remove Web Services
What are Web Services?
The printer includes the following Web Services:
•
HP ePrint
•
Printer Apps
HP ePrint
HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any
location. It's as simple as sending an email to the email address assigned to your printer when you enable Web
Services on the printer. No special drivers or software are needed. If you can send an email, you can print from
anywhere, using HP ePrint.
Once you have signed up for an account on ePrintCenter, you can sign in to view your HP ePrint job status,
manage your HP ePrint printer queue, control who can use your printer's HP ePrint email address to print, and
get help for HP ePrint.
Printer Apps
Printer Apps allow you to easily locate and print preformatted web content, directly from your printer. You can
also scan and store your documents digitally on the Web.
Printer Apps provide a wide range of content, from store coupons to family activities, news, travel, sports,
cooking, photos, and many more. You can even view and print your online images from popular photo sites
Certain Printer Apps also allow you to schedule the delivery of app content to your printer.
Pre-formatted content designed specifically for your printer means no cut-off text and pictures and no extra pages
with only one line of text. On some printers, you can also choose paper and print quality settings on the print
preview screen.
All without even having to turn on your computer!
Set up Web Services
To set up Web Services, use one of the following methods.
56 Web Services
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NOTE: Before you set up Web Services, make sure you are connected to the Internet using either an
Ethernet or wireless connection.
• Set up Web Services using the printer control panel
Set up Web Services using the embedded web server
•
•
Set up Web Services using the HP printer software
Set up Web Services using the printer control panel
The printer control panel provides an easy way to set up and manage Web Services.
To set up Web Services, complete the following steps:
1. Make sure the printer is connected to the Internet.
2.
On the printer control panel, touch
3. Touch Yes to accept the Web Services terms of use and enable Web Services.
4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product
updates.
NOTE: 1 If a printer update is available, the printer will download and install the update, and then
restart. You will have to repeat the instructions from step 1 to set up HP ePrint.
NOTE: 2 If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
5. When the printer is connected to the server, the printer prints an information page. Follow the instructions
on the information page to finish the setup.
(Apps) or (HP ePrint).
Set up Web Services using the embedded web server
You can use the printer's embedded web server (EWS) to set up and manage Web Services.
To set up Web Services, complete the following steps:
1. Open the EWS. For more information, see
2. Click the Web Services tab.
3. In the Web Services Settings section, click Setup, click Continue, and follow the on-screen instructions to
accept the terms of use.
4. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: 1 If a printer update is available, the printer downloads and installs the update, and then
restarts. Repeat the instructions from step 1 to set up HP ePrint.
NOTE: 2 If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
5. When the printer is connected to the server, the printer prints an information page. Follow the instructions
on the information page to finish the setup.
Embedded web server.
Set up Web Services using the HP printer software
If you do not set up Web Services when you installed the HP software on your computer, you can still use the
software to set up Web Services.
To set up Web Services, complete the following steps for your operating system:
Windows:
1. Open the HP printer software. For more information, see
2. In the window that appears, select Print, Scan & Fax or Print & Scan, and then select ePrint Setup. The
printer's embedded web server opens.
3. Click the Web Services tab.
Open the HP printer software (Windows).
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Chapter 6
4. In the Web Services Settings section, click Setup, click Continue, and follow the on-screen instructions to
accept the terms of use.
5. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: If a printer update is available, the printer will download and install the update, and then restart.
You will have to repeat the instructions from step 1 to set up HP ePrint.
6. If your network uses proxy settings when connecting to the Internet, enter these settings:
a.Touch Enter Proxy.
b. Enter the proxy server settings, and then touch Done.
7. When the printer is connected to the server, the printer prints an information page. Follow the instructions
on the information page to finish the setup.
Mac OS X:
▲ To set up and manage Web Services in Mac OS X, you can use the printer's embedded web server (EWS).
For more information, see
Use Web Services
The following section describes how to use and configure Web Services.
•
HP ePrint
Printer Apps
•
Set up Web Services using the embedded web server
HP ePrint
HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location.
To use HP ePrint, make sure to have the following:
• An Internet- and email-capable computer or mobile device
• An HP ePrint-capable printer on which Web Services has been enabled
Print using HP ePrint
To print documents using HP ePrint, complete the following steps:
1. On your computer or mobile device, open your email application.
2. Create a new email message, and then attach the file that you want to print. For a list of files that can be
3. Enter the printer's email address in the “To” line of the email message, and then select the option to send
TIP: For more information about managing and configuring HP ePrint settings and to learn about the latest
features, visit ePrintCenter at
NOTE: For information about using the email application on your computer or mobile device, see the
documentation provided with the application.
printed using HP ePrint, as well as guidelines to follow when using HP ePrint, see
website specifications.
the email message.
NOTE: The HP ePrint server does not accept email print jobs if there are multiple email addresses
included in the "To" or "Cc" fields. Only enter the email address of your HP printer in the "To" field. Do
not enter any additional email addresses in the other fields.
www.eprintcenter.com.
Web Services and HP
Find the printer's email address
NOTE: Make sure you have created an ePrint account.
To sign up for an account on ePrintCenter, visit ePrintCenter at
58 Web Services
www.eprintcenter.com.
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▲
From the printer control panel, touch
To customize the email address, touch Print Info. The printer prints an information page that contains the
printer code and instructions on how to customize the email address.
Turn off HP ePrint
1.
From the printer control panel, touch
2. Touch ePrint, and then touch Off.
NOTE: To remove all Web Services, see Remove Web Services.
Printer Apps
Printer Apps allow you to easily locate and print pre-formatted web content, directly from your printer.
•
Use Printer Apps
•
Manage Printer Apps
•
Turn off Printer Apps
Use Printer Apps
To use the Printer Apps on your printer, touch Apps on the printer control panel display, and then touch the Print
App you want to use.
For more information about individual Printer Apps, visit
Manage Printer Apps
You can manage your Printer Apps with ePrintCenter. You can add, configure, or remove Printer Apps, and set
the order in which they appear on your printer's display.
(HP ePrint).
(HP ePrint), and then touch Settings.
www.eprintcenter.com.
NOTE: To manage Printer Apps from ePrintCenter, create an account on ePrintCenter and add your printer.
For more information, visit
www.eprintcenter.com.
Turn off Printer Apps
To turn off Printer Apps, complete the following steps:
1.
From the printer control panel, touch
2. Touch Apps, and then touch Off.
NOTE: To remove all Web Services, see Remove Web Services.
Remove Web Services
To remove Web Services, complete the following steps:
1.
On the printer control panel display, touch
2. Touch Remove Web Services.
(HP ePrint), and then touch Settings.
(HP ePrint), and then touch Settings.
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7 Work with ink cartridges
To ensure the best print quality from the printer, you need to perform some simple maintenance procedures.
TIP: If you have problems copying documents, see Print quality troubleshooting.
This section contains the following topics:
•
Information on ink cartridges and the printhead
Check the estimated ink levels
•
•
Print when one or more ink cartridges are depleted
•
Replace the ink cartridges
Store printing supplies
•
Anonymous usage information storage
•
Information on ink cartridges and the printhead
The following tips help maintain HP ink cartridges and ensure consistent print quality.
• The instructions in this user guide are for replacing ink cartridges, and are not intended for first time
installation.
• Keep all ink cartridges in the original sealed packages until they are needed.
• Be sure to turn off the printer properly. For more information, see
• Store ink cartridges at room temperature (15-35° C or 59-95° F).
• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary
printing problems.
• If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage
from occurring to the printer:
◦
Make sure you turn off the printer by pressing the
motion stop before unplugging the printer. For more information, see
◦ Make sure you leave the ink cartridges installed.
◦ The printer must be transported sitting flat; it should not be placed on its side, back, front, or top.
Turn the printer off.
(Power) button. Wait until all sounds of internal
Turn the printer off.
CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print
quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when ink
cartridges are missing.
Related topics
•
Check the estimated ink levels
Check the estimated ink levels
You can check the estimated ink levels from the printer software or from the printer control panel. For information
about using these tools, see
Printer Status page to view this information (see
To check the estimated ink levels from the printer control panel
1. On the printer control panel, touch
2. Touch Tools, and then touch Display Estimated Ink Levels.
NOTE: 1 Ink level alerts and indicators provide estimates for planning purposes only. When you receive a
low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not
have to replace the cartridges until prompted to do so.
60 Work with ink cartridges
Printer management tools and Use the printer control panel. You can also print the
Understand the Printer Status Report).
(Right arrow), and then touch Setup.
Page 65
NOTE: 2 If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in
another printer, the ink level indicator might be inaccurate or unavailable.
NOTE: 3 Ink from the cartridges is used in the printing process in a number of different ways, including in the
initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which
keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it
is used. For more information, see
www.hp.com/go/inkusage.
Print when one or more ink cartridges are depleted
The printer can still operate when the black ink cartridge or one or more color ink cartridges are depleted, but it
will print more slowly. Also, the quality of printed documents might be affected.
The printer will not be able to print when both the black cartridge and a color cartridge are depleted.
• If the black cartridge is depleted, any black color in printed documents is created using a combination of the
remaining colors. As a result, blacks might not appear to be as dark.
• If a color cartridge is depleted, the printer will print in grayscale using the black cartridge.
When possible, replace any depleted ink cartridges. For information about how to install new ink cartridges, see
Replace the ink cartridges.
CAUTION: While ink cartridges are not damaged when left outside of the printer, the printhead does need to
have all cartridges installed at all times after the printer is set up and in use. Leaving one or more cartridge
slots empty for an extended period may lead to print quality problems and possibly damage the printhead. If
you have recently left a cartridge out of the printer for an extended period, or if you have had a recent paper
jam, and have noticed poor print quality, clean the printhead. For more information, see
Clean the printhead.
Replace the ink cartridges
NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program.
If you do not already have replacement ink cartridges for the printer, see HP supplies and accessories.
NOTE: 1 At this time, some portions of the HP web site are available in English only.
NOTE: 2 Not all cartridges are available in all countries/regions.
CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print
quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when ink
cartridges are missing.
To replace the ink cartridges
Use these steps to replace the ink cartridges.
1. Make sure the printer is turned on.
2. Open the ink cartridge access door.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Press the front of the ink cartridge to release it, and then remove it from the slot.
Replace the ink cartridges 61
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Chapter 7
4. Remove the new ink cartridge from its packaging.
5. Using the color-coded letters for help, slide the ink cartridge into the empty slot until it is securely installed in
the slot.
Make sure that you insert the ink cartridge into the slot that has the same colored letter as the color you are
installing.
6. Repeat steps 3 through 5 for each ink cartridge you are replacing.
7. Close the print-carriage access door.
Related topics
•
HP supplies and accessories
Store printing supplies
Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal ink cartridge
health, be sure to turn off the printer properly. For more information, see
Anonymous usage information storage
Turn the printer off.
The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In
addition, this memory chip stores a limited set of anonymous information about the usage of the printer, which
might include the following: the date when the cartridge was first installed, the date when the cartridge was last
used, the number of pages printed using the cartridge, the page coverage, frequency of printing, the printing
modes used, any printing errors that might have occurred, and the printer model.
62 Work with ink cartridges
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This information helps HP design future printers to meet our customers' printing needs. The data collected from
the cartridge memory chip does not contain information that can be used to identify a customer or user of the
cartridge or their printer.
HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program
(HP Planet Partners:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/). The memory chips from this
sampling are read and studied in order to improve future HP printers. HP partners who assist in recycling this
cartridge might have access to this data, as well.
Any third party possessing the cartridge might have access to the anonymous information on the memory chip. If
you prefer to not allow access to this information, you can render the chip inoperable. However, after you render
the memory chip inoperable, the cartridge cannot be used in an HP printer.
If you are concerned about providing this anonymous information, you can make this information inaccessible by
turning off the memory chip's ability to collect the printer's usage information.
To disable the usage information function
1. On the printer control panel, touch
(Right arrow), and then touch Setup.
2. Select Preferences, and then touch Cartridge Chip Information.
3. Touch OK to disable usage information collection.
NOTE: 1 To re-enable the usage information function, restore the factory defaults. For more information
about how to restore the defaults, see
Restore factory defaults.
NOTE: 2 You can continue to use the cartridge in the HP printer if you turn off the memory chip's ability to
collect the printer's usage information.
Anonymous usage information storage 63
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8 Solve a problem
The information in this section suggests solutions to common problems. If your printer is not operating correctly
and these suggestions did not solve your problem, try using one of the following support services to obtain
assistance.
This section contains the following topics:
•
HP support
•
General troubleshooting tips and resources
•
Solve printer problems
Print quality troubleshooting
•
•
Solve paper-feed problems
Solve copy problems
•
•
Solve scan problems
•
Solve fax problems
Solve problems using Web Services and HP websites
•
•
Solve memory device problems
•
Solve network problems
•
Configure your firewall software to work with the printer
Solve printer management problems
•
•
Troubleshoot installation issues
•
Understand the Printer Status Report
Understand the network configuration page
•
•
Printhead maintenance
•
Uninstall and reinstall the HP software
Clear jams
•
HP support
If you have a problem, follow these steps:
1. Check the documentation that came with the printer.
2. Visit the HP online support web site at
that can help you correct many common printer problems. HP online support is available to all HP
customers. It is the fastest source for up-to-date printer information and expert assistance and includes the
following features:
• Fast access to qualified online support specialists
• HP software and driver updates for the HP printer
• Valuable troubleshooting information for common problems
• Proactive printer updates, support alerts, and HP newsgrams that are available when you register the
printer
For more information, see
3. Call HP support. Support options and availability vary by printer, country/region, and language. For more
information, see
If you still encouter the problems, do one of the following support services:
•
Obtain electronic support
HP support by phone
•
www.hp.com/support. This website provides information and utilities
Obtain electronic support.
HP support by phone.
64 Solve a problem
Page 69
Obtain electronic support
To find support and warranty information, go to the HP web site at www.hp.com/support. This website provides
information and utilities that can help you correct many common printer problems. If prompted, select your
country/region, and then click Contact HP for information about calling for technical support.
This web site also offers technical support, drivers, supplies, ordering information and other options such as:
• Access online support pages.
• Send HP an email message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for HP software updates.
You can also obtain support from the HP software for Windows or Mac OS X, which provide easy, step-by-step
solutions to common printing problems. For more information, see
Support options and availability vary by printer, country/region, and language.
HP support by phone
The phone support numbers and associated costs listed here are those in effect at time of publication and are
applicable only for calls made on a land line. Different rates may apply for mobile phones.
For the most current HP list of telephone support numbers and call costs information, see
During the warranty period, you may obtain assistance from the HP Customer Care Center.
NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the
following web site:
The HPLIP web site does not provide support for Windows or Mac OS X. If you are using these operating
systems, see
https://launchpad.net/hplip. Click the Ask a question button to begin the support process.
www.hp.com/support.
Printer management tools.
www.hp.com/support.
This section contains the following topics:
•
Before you call
•
Phone support period
•
Telephone support numbers
After the phone support period
•
Before you call
Call HP support while you are in front of the computer and the printer. Be prepared to provide the following
information:
• Model number
• Serial number (located on the back or bottom of the printer)
• Messages that appear when the situation occurs
• Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time that this situation
began?
◦ Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To
determine the duration of phone support in Europe, the Middle East, and Africa, go to
Standard phone company charges apply.
www.hp.com/support.
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Chapter 8
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period. However, some of the
support numbers might not be toll free.
For the most current list of telephone support numbers, see
www.hp.com/support. This website provides
information and utilities that can help you correct many common printer problems.
66 Solve a problem
Page 71
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be available at the
HP online support Web site:
your country/region to learn more about support options.
www.hp.com/support. Contact your HP dealer or call the support phone number for
General troubleshooting tips and resources
NOTE: Many of the following steps require HP software. If you did not install the HP software, you can install
it using the HP software CD included with the printer, or you can download the HP software from the HP
support web site,
correct many common printer problems.
Check or do the following before you begin troubleshooting:
• Try turning the printer off and then on again.
• For a paper jam, see
• For paper-feed problems, such as the paper skew and paper pick, see
•
• The power cord and other cables are working, and are firmly connected to the printer. Make sure the printer
• Media is loaded correctly in the input tray and is not jammed in the printer.
• All packing tapes and materials are removed.
• The printer is set as the current or default printer. For Windows, set it as the default in the Printers folder.
• Pause Printing is not selected if you are using a computer running Windows.
• You are not running too many programs when you are performing a task. Close programs that you are not
(Power) button light is on and is not blinking. When the printer is turned on for the first time, it takes
The
approximately 9 minutes to initialize it after the ink cartridges are installed.
is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage
requirements, see
For Mac OS X, set it as the default in the Print & Fax or Print & Scan section of the System Preferences.
See your computer's documentation for more information.
using or restart the computer before attempting the task again.
www.hp.com/support. This website provides information and utilities that can help you
Clear jams.
Solve paper-feed problems.
Electrical specifications.
Solve printer problems
This section contains the following topics:
•
The printer shuts down unexpectedly
•
The printer is making some unexpected noises
•
Alignment fails
The printer is not responding (nothing prints)
•
•
The printer prints slowly
•
Blank or partial page printed
Something on the page is missing or incorrect
•
•
Placement of the text or graphics is wrong
The printer shuts down unexpectedly
Check the power and power connections
• Make sure the printer's power cord is connected firmly to a functioning power outlet. For voltage
requirements, see
The printer is making some unexpected noises
You might hear some unexpected noises made by the printer. These are the servicing sounds when the printer
performs automatic servicing functions to maintain the health of the printheads.
Electrical specifications.
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NOTE: To prevent any potential damage to your printer:
Do not turn off the printer while the printer is performing any servicing. If you are turning off the printer, wait
for the printer to come to a complete stop before turning off using the
information, see
Make sure all ink cartridges are installed. If any of the ink cartridge is missing, the printer will perform extra
servicing to protect the printheads.
Alignment fails
If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you
have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails.
If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a defective
sensor. To clean the printhead, see
(Power) button. For more
Turn the printer off.
Clean the printhead.
If cleaning the printhead does not solve the problem, contact HP support. Go to
website provides information and utilities that can help you correct many common printer problems. If prompted,
select your country/region, and then click Contact HP for information on calling for technical support.
The printer is not responding (nothing prints)
There are print jobs stuck in the print queue
• Open the print queue, cancel all documents, and then reboot the computer. Try to print after the computer
reboots. Refer to the Help system for the operating system for more information.
Check the printer setup
• For more information, see
Check the HP software installation
• If the printer is turned off when printing, an alert message should appear on your computer screen;
otherwise, the HP software provided with the printer might not be installed correctly. To resolve this,
uninstall the HP software completely, and then reinstall the HP software. For more information, see
Uninstall and reinstall the HP software.
Check the cable connections
• Make sure both ends of the USB cable or Ethernet cable are secure.
• If the printer is connected to a network, check the following:
◦ Check the Link light on the back of the printer.
◦ Make sure you are not using a phone cord to connect the printer.
General troubleshooting tips and resources.
www.hp.com/support. This
Check any personal firewall software installed on the computer
• The personal software firewall is a security program that protects a computer from intrusion. However, the
firewall might block communication between the computer and the printer. If there is a problem
communicating with the printer, try temporarily disabling the firewall. If the problem persists, the firewall is
not the source of the communication problem. Re-enable the firewall.
The printer prints slowly
Try the following solutions if the printer is printing very slowly.
Solution 1: Use a lower print quality setting
•
Solution 2: Check the ink levels
•
•
Solution 3: Contact HP support
68 Solve a problem
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Solution 1: Use a lower print quality setting
Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower
than Normal or Draft. Draft provides the fastest print speed.
Cause: The print quality was set to a higher setting.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive
a low on ink message, consider having a replacement cartridge available to avoid possible printing
delays. You do not need to replace the ink cartridges until prompted to do so.
The printer can operate with one or more depleted cartridges. However, printing with depleted cartridges
slows the printer and affects the quality of printed documents. If the black cartridge is depleted, blacks are
not as dark. If a color cartridge is depleted, output is in grayscale. When possible, replace the depleted
cartridge. Do not remove the depleted cartridge until you have a new ink cartridge available. For information
about how to install new cartridges, see
CAUTION: While ink cartridges are not damaged when left outside of the printer, the printhead does
need to have all cartridges installed at all times after the printer is set up and in use. Leaving one or
more cartridge slots empty for an extended period may lead to print quality problems and possibly
damage the printhead. If you have recently left a cartridge out of the printer for an extended period and
have noticed poor print quality, clean the printhead. For more information, see
Replace the ink cartridges.
Clean the printhead.
For more information, see:
•
Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink. Printing with depleted cartridges slows the printer.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/support. This website provides information and utilities that can help you correct many
common printer problems.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause: There was a problem with the printer.
Blank or partial page printed
Clean the printhead
• Complete the printhead cleaning procedure. The printhead may need to be cleaned if the printer was turned
off incorrectly.
NOTE: Incorrectly turning off the printer can cause print quality problems like blank or partial pages.
Printhead cleaning can solve these problems, but turning off the printer correctly can prevent them in the
first place. Always turn the printer off by pressing the
(Power) button light goes out before unplugging the power cord or turning off a power strip.
(Power) button on the printer. Wait until the
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Check the paper settings
• Make sure you select the correct print quality settings in the printer driver for the paper loaded in the trays.
• Make sure the page settings in the printer driver match the page size of paper loaded in the tray.
More than one page is being picked
• For more information on paper-feed problems, see
There is a blank page in the file
• Check the file to make sure there is no blank page.
Solve paper-feed problems.
Something on the page is missing or incorrect
Check the Print Quality Diagnostic page
• Print a Print Quality Diagnostic page to help you decide whether to run any maintenance tools to improve
the print quality of your printouts. For more information, see
Check the margin settings
• Make sure the margin settings for the document do not exceed the printable area of the printer. For more
information, see
TIP: If the top and bottom margins in your document are smaller than 16 mm (0.63 inches), the
document might not print out correct.
Set minimum margins.
Understand the Printer Status Report.
Check the color print settings
• Make sure Print in Grayscale is not selected in the printer driver.
Check the printer location and length of USB cable
• High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight
distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is
recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of
these electromagnetic fields.
Check the paper size
• Make sure the selected paper size matches the actual loaded paper size.
Placement of the text or graphics is wrong
Check how the paper is loaded
• Make sure the paper guides fit snugly against the edges of the stack of paper, and make sure the tray is not
overloaded. For more information, see
Check the paper size
• Content on a page might be cut off if the document size is larger than the paper that you are using.
• Make sure the paper size selected in the printer driver match the size of paper loaded in the tray.
Check the margin settings
• If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document
do not exceed the printable area of your printer. For more information, see
Load paper.
Set minimum margins.
Check the page-orientation setting
• Make sure the paper size and page orientation selected in the application match the settings in the printer
driver. For more information, see
70 Solve a problem
Print.
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Check the printer location and length of USB cable
• High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight
distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is
recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of
these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the application to interpret print
settings correctly. See the release notes for known software conflicts, refer to the application's documentation, or
contact the software manufacturer for specific help.
TIP: If you are using a computer running Windows, you can visit the HP online support website at
www.hp.com/support. This website provides information and utilities that can help you correct many common
printer problems.
Print quality troubleshooting
Try the solutions in this section to resolve print quality problems in your printout.
•
Solution 1: Make sure you are using genuine HP ink cartridges
•
Solution 2: Check the ink levels
•
Solution 3: Check the paper loaded in the input tray
•
Solution 4: Check the paper type
Solution 5: Check the print settings
•
•
Solution 6: Print and evaluate a print quality report
•
Solution 7: Contact HP support
Solution 1: Make sure you are using genuine HP ink cartridges
Solution: Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and
tested with HP printers to help you easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs
required as a result of using a non-HP supply are not covered under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: 1 Ink level alerts and indicators provide estimates for planning purposes only. When you
receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing
delays. You do not need to replace the ink cartridges until prompted to do so.
NOTE: 2 The printer can operate with one or more depleted cartridges. However, printing with depleted
cartridges slows the printer and affects the quality of printed documents. If the black cartridge is
depleted, blacks are not as dark. If a color cartridge is depleted, output is in grayscale. When possible,
replace the depleted cartridge. Do not remove the depleted cartridge until you have a new ink cartridge
available to replace. For information about how to install new cartridges, see
Replace the ink cartridges.
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CAUTION: While ink cartridges are not damaged when left outside of the printer, the printhead does
need to have all cartridges installed at all times after the printer is set up and in use. Leaving one or
more cartridge slots empty for an extended period may lead to print quality problems and possibly
damage the printhead. If you have recently left a cartridge out of the printer for an extended period, or if
you have had a recent paper jam, and have noticed poor print quality, clean the printhead. For more
information, see
Clean the printhead.
For more information, see:
•
Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper loaded in the input tray
Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too thick.
• Load paper with the print side facing down. For example, if you are loading glossy photo paper, load
the paper with the glossy side down.
• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is too close to the
printhead during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled,
or very thick, such as a mailing envelope.
For more information, see:
•
Load paper
Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.
Solution 4: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type with ColorLok technology that
is appropriate for the printer. All papers with the ColorLok logo are independently tested to meet high
standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and
dry faster than ordinary plain papers.
Always make sure the paper you are printing on is flat. For best results when printing images, use
HP Advanced Photo Paper.
Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry
place. When you are ready to print, remove only the paper you plan to use immediately. When you have
finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from
curling.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink
cartridges is not necessary.
For more information, see:
•
Select print paper
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
72 Solve a problem
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Solution 5: Check the print settings
Solution: Check the print settings.
• Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check to see if advanced
color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors.
• Check the print quality setting and make sure it matches the type of paper loaded in the printer.
You might need to choose a lower print quality setting if colors are running into each other. Or, choose
a higher setting if you are printing a high-quality photo, and then make sure photo paper such as
HP Advanced Photo Paper is loaded in the input tray.
NOTE: On some computer screens, colors might appear differently than they do when printed on
paper. In this case, there is nothing wrong with the printer, print settings, or ink cartridges. No further
troubleshooting is required.
For more information, see:
Select print paper
•
Cause: The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 6: Print and evaluate a print quality report
Solution
To print a print quality report
• Control panel: Touch
Report.
• Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then
click the Print Quality Report button.
• HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics,
and then click Print.
(Right arrow), touch Setup, touch Reports, and then touch Print Quality
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If defects are seen on the page, follow the steps below:
1. If the lines in Test Pattern 1 are not straight and connected, align the printer. For more information,
2. If you see white lines in any of the color blocks in Test Pattern 2, clean the printhead. For more
3. If you see white or dark lines where the arrows are pointing in Test Pattern 3, align the printer. For
If there are no defects, then the printer and ink system are working properly. If you still see print quality
problems in your output, double-check your software settings and paper as described in the previous
solutions.
Cause: Print quality problems can have many causes: software settings, a poor image file, or the printing
system itself. If you are unhappy with the quality of your prints, a Print Quality Diagnostic page can help you
determine if the printing system is working correctly.
Solution 7: Contact HP support
Solution: Contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
74 Solve a problem
see
Align the printhead.
information, see
Clean the printhead.
more information, see
Align the printhead.
Page 79
TIP: If you are using a computer running Windows, you can visit the HP online support website at
www.hp.com/support. This website provides information and utilities that can help you correct many
common printer problems.
Cause: There was a problem with the printhead.
Solve paper-feed problems
TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can
help you correct many common printer problems.
Media is not supported for the printer or tray
• Use only paper that is supported for the printer and the tray being used. For more information, see
specifications.
Paper is not picked up from a tray
• Make sure paper is loaded in the tray. For more information, see
• Make sure the paper guides are set to the correct markings in the tray for the paper size you are loading.
Also make sure the paper guides are snug, but not tight, against the stack.
• Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
Media is not coming out correctly
• Make sure the output tray extension is fully extended; otherwise, printed pages may fall off the printer.
Paper
Load paper. Fan the paper before loading.
• Remove excess paper from the output tray. There is a limit to the number of sheets the tray can hold.
Pages are skewing
• Make sure the paper loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the
printer and reload the paper correctly, making sure that the paper guides are aligned correctly.
• Load paper into the printer only when it is not printing.
• Remove and replace the automatic two-sided printing accessory (duplexer).
◦ Push the button on either side of the duplexer, and then remove the unit.
◦ Reinsert the duplexer into the printer.
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Multiple pages are being picked up
• Fan the paper before loading.
• Make sure the paper guides are set to the correct markings in the tray for the paper size you are loading.
Also make sure the paper guides are snug, but not tight, against the stack.
• Make sure the tray is not overloaded with paper.
• Use HP paper for optimum performance and efficiency.
Solve copy problems
If the following topics do not help, see HP support for information about HP support.
•
No copy came out
•
Copies are blank
•
Documents are missing or faded
Size is reduced
•
•
Copy quality is poor
Copy defects are apparent
•
•
The printer prints half a page, then ejects the paper
•
Paper mismatch
No copy came out
• Check the power
◦ Make sure that the power cord is securely connected, and the printer turned on.
• Check the status of the printer
◦ The printer might be busy with another job. Check the control panel display for information about the
status of jobs. Wait for any job that is processing to finish.
◦ The printer might be jammed. Check for jams. See
• Check the trays
◦ Make sure that paper is loaded. For more information, see
Clear jams.
Load paper.
Copies are blank
• Check the paper
◦ The paper might not meet Hewlett-Packard paper specifications (for example, the paper is too moist or
too rough). For more information, see
• Check the settings
◦ The contrast setting might be set too light. On the printer control panel, touch Copy, touch Settings,
touch Lighter/Darker, and then use the arrows to create darker copies.
• Check the trays
If you are copying from the automatic document feeder (ADF), make sure that the originals have been
loaded correctly. For more information, see
Paper specifications.
Load an original in the automatic document feeder (ADF).
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Documents are missing or faded
• Check the paper
◦ The paper might not meet Hewlett-Packard paper specifications (for example, the paper is too moist or
too rough). For more information, see
• Check the settings
◦ The quality setting of Fast (which produces draft-quality copies) might be responsible for the missing
or faded documents. Change to the Normal or Best setting.
• Check the original
◦ The accuracy of the copy depends on the quality and size of the original. Use the Copy menu to
adjust the brightness of the copy. If the original is too light, the copy might not be able to compensate,
even if you adjust the contrast.
◦ Colored backgrounds might cause images in the foreground to blend into the background, or the
background might appear in a different shade.
◦ If you are copying a borderless original, load the original on the scanner glass, not the ADF. For more
information, see
◦ If you are copying a photo, be sure to load it on the scanner glass as indicated by the icon on the scan
bed.
Load an original on the scanner glass.
Size is reduced
• The reduce/enlarge or other copy feature might have been set from the printer control panel to reduce the
scanned image. Check the settings for the copy job to make sure that they are for normal size.
• The HP software settings might be set to reduce the scanned image. Change the settings, if needed. For
more information, see the on-screen Help for the HP software.
• The dirty scanner glass might reduce the scanned image. Clean the scanner glass or lid backing. For more
information, see
Maintain the printer.
Paper specifications.
Copy quality is poor
• Take steps to improve the copy quality
◦ Use quality originals.
◦ Load the paper correctly. If the paper is loaded incorrectly, it might skew, causing unclear images. For
more information, see
◦ Use or make a carrier sheet to protect your originals.
• Check the printer
◦ The scanner lid might not be closed correctly.
◦ The scanner glass or lid backing might need cleaning. For more information, see
◦ The automatic document feeder (ADF) might need cleaning. For more information, see
printer.
• Print a Print Quality Diagnostic Page and follow the instruction on the page to resolve poor quality copy
problems. For more information, see
Copy defects are apparent
• Vertical white or faded stripes
◦ The paper might not meet Hewlett-Packard paper specifications (for example, the paper is too moist or
too rough). For more information, see
• Too light or dark
◦ Try adjusting the contrast and copy-quality settings.
• Unwanted lines
◦ The scanner glass, lid backing, or frame might need cleaning. For more information, see
printer.
• Black dots or streaks
◦ Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass or lid backing. Try
cleaning the printer. For more information, see
• Copy is slanted or skewed
Paper specifications.
Maintain the printer.
Maintain the
Print quality troubleshooting.
Paper specifications.
Maintain the
Maintain the printer.
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If you are using the automatic document feeder (ADF), check the following:
◦ Make sure that the ADF input tray is not too full.
◦ Make sure that the ADF width adjusters are snug against the sides of the paper.
For more information, see
• Unclear text
◦ Try adjusting the contrast and copy-quality settings.
◦ The default enhancement setting might not be suitable for the job. Check the setting and change it to
enhance text or photographs, if needed. For more information, see
• Incompletely filled text or graphics
◦ Try adjusting the contrast and copy-quality settings.
• Large, black typefaces look splotchy (not smooth)
◦ The default enhancement setting might not be suitable for the job. Check the setting and change it to
enhance text or photographs, if needed. For more information, see
• Horizontal grainy or white bands in light-gray to medium-gray areas
◦ The default enhancement setting might not be suitable for the job. Check the setting and change it to
enhance text or photographs, if needed. For more information, see
Load an original in the automatic document feeder (ADF).
The printer prints half a page, then ejects the paper
Check the ink cartridges
• Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more
information, see
HP cannot guarantee the quality of non-HP ink cartridges.
Printer management tools and Understand the Printer Status Report.
Change copy settings.
Change copy settings.
Change copy settings.
Paper mismatch
Check the settings
• Verify that the loaded paper size and type matches the control panel settings.
Solve scan problems
TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can
help you correct many common printer problems.
• Scanner did nothing
Scan takes too long
•
•
Part of the document did not scan or text is missing
•
Text cannot be edited
Error messages appear
•
•
Scanned image quality is poor
Scan defects are apparent
•
Scanner did nothing
• Check the original
◦ Make sure that the original is loaded correctly. For more information, see
scanner glass or Load an original in the automatic document feeder (ADF).
• Check the printer
◦ The printer might be coming out of Sleep mode after a period of inactivity, which delays processing
a short while. Wait until the printer displays the Home screen.
• Check the HP software
Make sure that the HP software provided with the printer is installed correctly.
Load an original on the
NOTE: If you do not scan frequently, you can choose to turn off the feature.
78 Solve a problem
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◦ Windows: Open the HP printer software. For more information, see Open the HP printer software
(Windows). In the window that appears, select Print, Scan & Fax or Print & Scan, and then select
Scan a Document or Photo under Scan.
◦ Mac OS X: Open HP Utility. For more information, see
click Scan to Computer, and ensure that Enable Scan to Computer is selected.
HP Utility (Mac OS X). Under Scan Settings,
Scan takes too long
• Check the settings
◦ Scanning with higher scan resolution takes longer and results in larger file sizes. Use high resolutions
only when necessary. Lower the resolution to scan more quickly.
◦ If you acquire an image through TWAIN on Windows computers, you can change the settings so that
the original scans in black and white. See the on-screen Help for the TWAIN program for information.
You can also change scan settings to black and white in the HP scanning software for Mac.
• Check the status of the printer
◦ If you sent a print or copy job before you tried to scan, the scan starts if the scanner is not busy.
However, the printing and scanning processes share memory, which means that the scan might be
slower.
Part of the document did not scan or text is missing
• Check the original
◦ Make sure that you loaded the original correctly. For more information, see
scanner glass or Load an original in the automatic document feeder (ADF).
◦ If you scanned the document from the ADF, try scanning the document directly from the scanner
glass. For more information, see
◦ Colored backgrounds can cause images in the foreground to blend into the background. Try adjusting
the settings before you scan the original, or try enhancing the image after you scan the original.
• Check the settings
◦ Make sure that the input paper size is large enough for the original that you are scanning.
◦ If you are using the HP Printer Software, the default settings in the HP Printer Software might be set to
automatically perform a specific task other than the one that you are attempting. See the on-screen
Help for the HP Printer Software for instructions about changing the properties.
Load an original on the scanner glass.
Load an original on the
Text cannot be edited
• Make sure that the OCR has been installed:
◦ Make sure that the OCR has been installed:
Windows: On the computer desktop, click Start, select Programs or All Programs, click HP, select
your printer name, and then click Printer Setup & Software. Click Add More Software, click
Customize Software Selections, and make sure the OCR option is selected.
- Or On the Start screen, click Printer Setup & Software.
Mac OS X: If you have installed the HP software using the Minimum installation option, the OCR
software might not have been installed. To install this software, place the HP software CD into the
computer, double-click the HP Installer icon on the software CD, and when prompted, select the HP
Recommended Software option.
◦ When you scan the original, make sure that you select a document type in the software that creates
editable text. If text is classified as a graphic, it is not converted to text.
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◦ If you are using a separate OCR (optical character recognition) program, the OCR program might be
linked to a word-processing program that does not perform OCR tasks. For more information, see the
documentation provided with the OCR program.
◦ Make sure you have selected an OCR language that corresponds to the language used for the
document you are scanning. For more information, see the documentation provided with the OCR
program.
• Check the originals
◦ When scanning documents as editable text from the ADF, the original must be loaded into the ADF
with the top forward and face up. When scanning from the scanner glass, the original must be loaded
with the top facing the right edge of the scanner glass. Also, make sure the document is not skewed.
For more information, see
document feeder (ADF).
◦ The software might not recognize text that is tightly spaced. For example, if the text that the software
converts has missing or combined characters, "rn" might appear as "m."
◦ The accuracy of the software depends on the image quality, text size, and structure of the original and
the quality of the scan itself. Make sure that your original has good image quality.
◦ Colored backgrounds can cause images in the foreground to blend too much.
Error messages appear
• Unable to activate TWAIN source or An error occurred while acquiring the image
◦ If you are acquiring an image from another device, such as another scanner, make sure that the other
device is TWAIN-compliant. Devices that are not TWAIN-compliant do not work with the HP software
provided with the printer.
◦ If you are using a USB connection, make sure that you have connected the USB Device Cable to the
correct port on the back of your computer.
◦ Verify that the correct TWAIN source is selected. In the HP software, check the TWAIN source by
selecting Select Scanner on the File menu.
• Reload document and then restart job
◦ Touch OK on the printer control panel, and then reload the remaining documents in the ADF. For
more information, see
Load an original on the scanner glass or Load an original in the automatic
Load an original in the automatic document feeder (ADF).
Scanned image quality is poor
• The original is a second-generation photo or picture
Reprinted photographs, such as those in newspapers or magazines, are printed by using tiny dots of ink
that make an interpretation of the original photograph, which degrades the quality. Often, the ink dots form
unwanted patterns that can be detected when the image is scanned or printed or when the image appears
on a screen. If the following suggestions do not solve the problem, you might need to use a better-quality
version of the original.
◦ To eliminate the patterns, try reducing the size of the image after scanning.
◦ Print the scanned image to see if the quality is better.
◦ Make sure that the resolution and color settings are correct for the type of scan job.
◦ For best results, use the scanner glass for scanning rather than the ADF.
• Text or images on the back of a two-sided original appear in the scan
◦ Two-sided originals can "bleed" text or images from the back side to the scan if the originals are
printed on paper that is too thin or too transparent.
• The scanned image is skewed (crooked)
◦ The original might have been loaded incorrectly. Be sure to use the paper guides when you load the
originals into the ADF. For more information, see
(ADF).
For best results, use the scanner glass for scanning rather than the ADF.
• The image quality is better when printed
Load an original in the automatic document feeder
80 Solve a problem
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The image that appears on the screen is not always an accurate representation of the quality of the scan.
◦ Try adjusting your computer monitor settings to use more colors (or levels of gray). On Windows
computers, you typically make this adjustment by opening Display on the Windows control panel.
◦ Try adjusting the resolution and color settings.
• The scanned image shows blots, lines, vertical white stripes, or other defects
◦ If the scanner glass is dirty, the image produced does not have optimum clarity. See
printer for cleaning instructions.
◦ The defects might be on the original and are not a result of the scanning process.
• Graphics look different from the original
◦ Scan at a higher resolution.
NOTE: Scanning at high resolution can take a long time, and it can take up a large amount of
space on your computer.
• Take steps to improve the scan quality
◦ Use the scanner glass to scan rather than the ADF.
◦ Use high-quality originals.
◦ Place the paper correctly. If the paper is placed incorrectly on the scanner glass, it might skew, which
causes unclear images. For more information, see
◦ Adjust the HP software settings according to how you plan to use the scanned page.
◦ Use or make a carrier sheet to protect your originals.
◦ Clean the scanner glass. For more information, see
Scan defects are apparent
• Blank pages
◦ Make sure that the original document is placed correctly. Place the original document face down on
the flatbed scanner with the top-left corner of the document located in the lower-right corner of the
scanner glass.
• Too light or dark
◦ Try adjusting the settings. Be sure to use the correct resolution and color settings.
◦ The original image might be very light or dark or might be printed on colored paper.
• Unwanted lines
◦ Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass. Try cleaning the
scanner glass. For more information, see
• Black dots or streaks
◦ Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass; the scanner glass
might be dirty or scratched; or the lid backing might be dirty. Try cleaning the scanner glass and lid
backing. For more information, see
scanner glass or lid backing might need to be replaced.
◦ The defects might be on the original and are not a result of the scanning process.
• Unclear text
◦ Try adjusting the settings. Make sure that the resolution and color settings are correct.
• Size is reduced
◦ The HP software settings might be set to reduce the scanned image. See the HP printer software Help
for more information about changing the settings.
Maintain the
Load an original on the scanner glass.
Clean the scanner glass.
Maintain the printer.
Maintain the printer. If cleaning does not correct the problem, the
Solve fax problems
This section contains fax setup troubleshooting information for the printer. If the printer is not set up correctly for
faxing, you might experience problems when sending faxes, receiving faxes, or both.
If you are having faxing problems, you can print a fax test report to check the status of the printer. The test fails if
the printer is not set up correctly for faxing. Perform this test after you have completed setting up the printer for
faxing. For more information, see
Test fax setup.
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If the test fails, review the report for information on how to fix any problems found. For more information, see The
fax test failed.
Click here to go online for more information. (At this time, this website might not be available in all languages.)
For further assistance, visit the HP online support site
•
The fax test failed
The display always shows Phone Off Hook
•
•
The printer is having problems sending and receiving faxes
•
The printer is having problems sending a manual fax
•
The printer cannot receive faxes, but can send faxes
The printer cannot send faxes, but can receive faxes
•
•
Fax tones are recorded on my answering machine
•
The phone cord that came with my printer is not long enough
•
Color faxes do not print
The computer cannot receive faxes (Fax to PC and Fax to Mac)
•
The fax test failed
If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed
information, check the report to see which part of the test failed, and then review the appropriate topic in this
section for solutions to try.
This section contains the following topics:
•
The "Fax Hardware Test" failed
The "Fax Connected to Active Telephone Wall Jack" test failed
•
•
The "Phone Cord Connected to Correct Port on Fax" test failed
The "Using Correct Type of Phone Cord with Fax" test failed
•
The "Dial Tone Detection" test failed
•
•
The "Fax Line Condition" test failed
www.hp.com/support.
The "Fax Hardware Test" failed
Solution
•
Turn the printer off by pressing the
unplug the power cord from the back of the printer. After a few seconds, plug the power cord in again,
and then turn the power on. Run the test again. If the test fails again, continue reviewing the
troubleshooting information in this section.
• Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be
a problem.
• If you are running the test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS
X), make sure the printer is not busy completing another task, such as receiving a fax or making
a copy. Check the display for a message indicating that the printer is busy. If it is busy, wait until it is
finished and in the idle state before running the test.
• Make sure you use the phone cord that came with the printer. If you do not use the supplied phone
cord to connect from the telephone wall jack to the printer, you might not be able to send or receive
faxes. After you plug in the phone cord that came with the printer, run the fax test again.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector
that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to
the telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP
support. Go to
correct many common printer problems. If prompted, select your country/region, and then click Contact HP
for information on calling for technical support.
www.hp.com/support. This website provides information and utilities that can help you
(Power) button located on the printer control panel and then
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The "Fax Connected to Active Telephone Wall Jack" test failed
Solution
• Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
• Make sure you use the phone cord that came with the printer. If you do not use the supplied phone
cord to connect from the telephone wall jack to the printer, you might not be able to send or receive
faxes. After you plug in the phone cord that came with the printer, run the fax test again.
• Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord
supplied in the box with the printer, connect one end to your telephone wall jack, then connect the
other end to the port labeled 1-LINE on the back of the printer. For more information on setting up the
printer for faxing, see
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector
that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to
the telephone wall jack.
• Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and
have them check the line.
• Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be
a problem.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing.
Additional fax setup.
The "Phone Cord Connected to Correct Port on Fax" test failed
Solution: Plug the phone cord into the correct port.
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or
receive faxes. The 2-EXT port should only be used to connect other equipment, such as an
answering machine.
Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port
2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make
sure it passes and the printer is ready for faxing.
3. Try to send or receive a test fax.
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• Make sure you use the phone cord that came with the printer. If you do not use the supplied phone
cord to connect from the telephone wall jack to the printer, you might not be able to send or receive
faxes. After you plug in the phone cord that came with the printer, run the fax test again.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector
that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to
the telephone wall jack.
The "Using Correct Type of Phone Cord with Fax" test failed
Solution
• Make sure you used the phone cord supplied in the box with the printer to connect to the telephone
wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of
the printer, and the other end to your telephone wall jack, as shown in the illustration.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port
If the phone cord that came with the printer is not long enough, you can use a longer 2-wire phone
cord to extend the length. You can purchase the cord at an electronics store that carries phone
accessories.
• Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
• Make sure you use the phone cord that came with the printer. If you do not use the supplied phone
cord to connect from the telephone wall jack to the printer, you might not be able to send or receive
faxes. After you plug in the phone cord that came with the printer, run the fax test again.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector
that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to
the telephone wall jack.
The "Dial Tone Detection" test failed
Solution
• Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To
find out if other equipment is causing a problem, disconnect everything from the phone line, and then
run the test again. If the Dial Tone Detection Test passes without the other equipment, then one or
more pieces of the equipment is causing problems; try adding them back one at a time and rerunning
the test each time, until you identify which piece of equipment is causing the problem.
• Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and
have them check the line.
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• Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord
supplied in the box with the printer, connect one end to your telephone wall jack, then connect the
other end to the port labeled 1-LINE on the back of the printer.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector
that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to
the telephone wall jack.
• If your telephone system is not using a standard dial tone, such as some PBX systems, this might
cause the test to fail. This does not cause a problem sending or receiving faxes. Try sending or
receiving a test fax.
• Check to make sure the country/region setting is set appropriately for your country/region. If the
country/region setting is not set or is set incorrectly, the test might fail and you might have problems
sending and receiving faxes.
• Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To
check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone.
If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones.
Connect the printer to an analog phone line and try sending or receiving a fax.
• Make sure you use the phone cord that came with the printer. If you do not use the supplied phone
cord to connect from the telephone wall jack to the printer, you might not be able to send or receive
faxes. After you plug in the phone cord that came with the printer, run the fax test again.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them
check the phone line.
The "Fax Line Condition" test failed
Solution
• Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To
check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone.
If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones.
Connect the printer to an analog phone line and try sending or receiving a fax.
• Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
• Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord
supplied in the box with the printer, connect one end to your telephone wall jack, then connect the
other end to the port labeled 1-LINE on the back of the printer.
• Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To
find out if other equipment is causing a problem, disconnect everything from the phone line, and then
run the test again.
◦ If the Fax Line Condition Test passes without the other equipment, then one or more pieces of
the equipment is causing problems; try adding them back one at a time and rerunning the test
each time, until you identify which piece of equipment is causing the problem.
◦ If the Fax Line Condition Test fails without the other equipment, connect the printer to
a working phone line and continue reviewing the troubleshooting information in this section.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector
that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to
the telephone wall jack.
• Make sure you use the phone cord that came with the printer. If you do not use the supplied phone
cord to connect from the telephone wall jack to the printer, you might not be able to send or receive
faxes. After you plug in the phone cord that came with the printer, run the fax test again.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your
telephone company and have them check the phone line.
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The display always shows Phone Off Hook
Solution: You are using the wrong type of phone cord. Make sure you are using the 2-wire phone cord
that came with the printer to connect the printer to your phone line. If the phone cord that came with the
printer is not long enough, you can use a longer phone cord to extend the length. You can purchase the
cord at an electronics store that carries phone accessories.
Solution: Other equipment that uses the same phone line as the printer might be in use. Make sure
extension phones (phones on the same phone line, but not connected to the printer) or other equipment are
not in use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the
hook, or if you are using a computer dial-up modem to send email or access the Internet.
The printer is having problems sending and receiving faxes
Solution: Make sure the printer is turned on. Look at the display on the printer. If the display is blank and
the
(Power) button light is not lit, the printer is turned off. Make sure the power cord is firmly connected to
the printer and plugged into a power outlet. Press the
After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The
printer cannot send or receive faxes while it is initializing after being turned on.
Solution: If Fax to PC or Fax to Mac has been enabled, you might not be able to send or receive faxes if
the fax memory is full (limited by printer memory).
(Power) button to turn on the printer.
Solution
• Make sure you used the phone cord supplied in the box with the printer to connect to the telephone
wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of
the printer and the other end to your telephone wall jack, as shown in the illustration.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port
If the phone cord that came with the printer is not long enough, you can use a longer 2-wire phone
cord to extend the length. You can purchase the cord at an electronics store that carries phone
accessories.
• Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for
service.
• Other equipment, which uses the same phone line as the printer, might be in use. For example, you
cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer
dial-up modem to send an email or access the Internet.
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• Check to see if another process has caused an error. Check the display or your computer for an error
message providing information about the problem and how to solve it. If there is an error, the printer
cannot send or receive a fax until the error condition is resolved.
• The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause
faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone
wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM)
off and try faxing again. For information about changing ECM, see
Send a fax in Error Correction
Mode. If the problem persists, contact your telephone company.
• If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected
or you cannot fax successfully. For more information, see
Case B: Set up the printer with DSL.
• Make sure the printer is not connected to a telephone wall jack that is set up for digital phones. To
check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone.
If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones.
• If you are using either a private branch exchange (PBX) or an integrated services digital network
(ISDN) converter/terminal adapter, make sure the printer is connected to the correct port and the
terminal adapter is set to the correct switch type for your country/region, if possible. For more
information, see
Case C: Set up the printer with a PBX phone system or an ISDN line.
• If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded
correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone
lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of
the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If
you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes. Turn
the DSL modem back on and listen to the dial tone again.
NOTE: You might notice static on the phone line again in the future. If the printer stops sending
and receiving faxes, repeat this process.
If the phone line is still noisy, contact your telephone company. For information on turning your DSL
modem off, contact your DSL provider for support.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector
that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to
the telephone wall jack.
The printer is having problems sending a manual fax
Solution
NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in
the box with the printer, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,
India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal,
Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
• Make sure the telephone you use to initiate the fax call is connected directly to the printer. To send
a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the printer, as
shown in the illustration.
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1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port
3 Telephone
• If you are sending a fax manually from your phone that is connected directly to the printer, you must
use the keypad on the telephone to send the fax. You cannot use the keypad on the printer control
panel.
NOTE: If using a serial-type phone system, connect your phone directly on top of the printer
cable which has a wall plug attached to it.
The printer cannot receive faxes, but can send faxes
Solution
• If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on
the printer is set to All Rings. For more information, see
ring.
•If Auto Answer is set to Off, you need to receive faxes manually; otherwise, the printer cannot
receive the fax. For information on receiving faxes manually, see
• If you have a voice mail service at the same phone number you use for fax calls, you must receive
faxes manually, not automatically. This means that you must be available to respond in person to
incoming fax calls. For information on setting up the printer when you have a voice mail service, see
Case F: Shared voice/fax line with voice mail. For information on receiving faxes manually, see
Receive a fax manually.
• If you have a computer dial-up modem on the same phone line with the printer, check to make sure
that the software that came with your modem is not set to receive faxes automatically. Modems that
are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which
prevents the printer from receiving fax calls.
• If you have an answering machine on the same phone line with the printer, you might have one of the
following problems:
◦ Your answering machine might not be set up correctly with the printer.
◦ Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and
the sending fax machine might disconnect.
◦ Your answering machine might not have enough quiet time after your outgoing message to allow
the printer to detect fax tones. This problem is most common with digital answering machines.
The following actions might help solve these problems:
◦ When you have an answering machine on the same phone line you use for fax calls, try
connecting the answering machine directly to the printer as described in
fax line with answering machine.
◦ Make sure the printer is set to receive faxes automatically. For information on setting up the
printer to receive faxes automatically, see
Receive a fax.
◦ Make sure the Rings to Answer setting is set to a greater number of rings than the answering
machine. For more information, see
Set the number of rings before answering.
Change the answer ring pattern for distinctive
Receive a fax manually.
Case I: Shared voice/
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◦ Disconnect the answering machine and then try receiving a fax. If faxing is successful without
the answering machine, the answering machine might be causing the problem.
◦ Reconnect the answering machine and record your outgoing message again. Record a message
that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording
your message. Leave at least 5 seconds of silence at the end of the voice message. There
should be no background noise when recording this silent time. Try to receive a fax again.
NOTE: Some digital answering machines might not retain the recorded silence at the end of
your outgoing message. Play back your outgoing message to check.
• If the printer shares the same phone line with other types of phone equipment, such as an answering
machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced.
The signal level can also be reduced if you use a splitter or connect extra cables to extend the length
of your phone. A reduced fax signal can cause problems during fax reception.
To find out if other equipment is causing a problem, disconnect everything except the printer from the
phone line, and then try to receive a fax. If you can receive faxes successfully without the other
equipment, one or more pieces of the other equipment is causing problems; try adding them back one
at a time and receiving a fax each time, until you identify which equipment is causing the problem.
• If you have a special ring pattern for your fax phone number (using a distinctive ring service through
your telephone company), make sure that the Distinctive Ring feature on the printer is set to match.
For more information, see
Change the answer ring pattern for distinctive ring.
The printer cannot send faxes, but can receive faxes
Solution
• The printer might be dialing too fast or too soon. You might need to insert some pauses in the number
sequence. For example, if you need to access an outside line before dialing the phone number, insert
a pause following the access number. If your number is 95555555, and 9 accesses an outside line,
you might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing,
touch the * button repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to the phone line as you
dial. You can set the pace of your dialing and respond to prompts as you dial. For more information,
Send a fax using monitor dialing.
see
• The number you entered when sending the fax is not in the proper format or the receiving fax machine
is having problems. To check this, try calling the fax number from a telephone and listen for fax tones.
If you cannot hear fax tones, the receiving fax machine might not be turned on or connected, or
a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient
to check the receiving fax machine for any problems.
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Fax tones are recorded on my answering machine
Solution
• When you have an answering machine on the same phone line you use for fax calls, try connecting
the answering machine directly to the printer as described in
answering machine. If you do not connect the answering machine as recommended, fax tones might
be recorded on your answering machine.
• Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is
correct. The number of rings to answer for the printer should be greater than the number of rings to
answer for the answering machine. If the answering machine and the printer are set to the same
number of rings to answer, both devices answer the call and fax tones are recorded on the answering
machine.
• Set your answering machine to a low number of rings and the printer to answer in the maximum
number of rings supported. (The maximum number of rings varies by country/region.) In this setup, the
answering machine answers the call and the printer monitors the line. If the printer detects fax tones,
the printer receives the fax. If the call is a voice call, the answering machine records the incoming
message. For more information, see
Set the number of rings before answering.
Case I: Shared voice/fax line with
The phone cord that came with my printer is not long enough
Solution: If the phone cord that came with the printer is not long enough, you can use a longer 2-wire
phone cord to extend the length. You can purchase the cord at an electronics store that carries phone
accessories.
TIP: If the printer came with a 2-wire phone cord adaptor, you can use it with a 4-wire phone cord to
extend the length. For information on using the 2-wire phone cord adaptor, see the documentation that
came with it.
To extend your phone cord
1. Using the phone cord supplied in the box with the printer, connect to the port labeled 1-LINE on the
back of the printer.
2. Connect another phone cord and the open port on the coupler and to the telephone wall jack.
Color faxes do not print
Cause: The Incoming Fax Printing option is turned off.
Solution: To print color faxes, make sure that the Incoming Fax Printing option in the printer control panel
is turned on.
The computer cannot receive faxes (Fax to PC and Fax to Mac)
Cause: The computer selected to receive faxes is turned off.
Solution: Make sure the computer selected to receive faxes is switched on at all times.
Cause: Different computers are configured for setup and receiving faxes and one of them may be
switched off.
Solution: If the computer receiving faxes is different from the one used for setup, both computers should
be switched on at all times.
Cause: Fax to PC or Fax to Mac is not activated or the computer is not configured to receive faxes.
Solution: Activate Fax to PC or Fax to Mac and make sure the computer is configured to receive faxes.
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Solve problems using Web Services and HP websites
This section provides solutions to common problems using Web Services and HP websites.
•
Solve problems using Web Services
•
Solve problems using HP websites
Solve problems using Web Services
If you are having problems using Web Services, such as HP ePrint and Printer Apps, check the following:
• Make sure the printer is connected to the Internet using an Ethernet or wireless connection.
NOTE: You cannot use these web features if the printer is connected using a USB cable.
• Make sure the latest product updates have been installed on the printer. For more information, see Update
the printer.
• Make sure Web Services is enabled on the printer. For more information, see
the printer control panel.
• Make sure the network hub, switch, or router is turned on and working correctly.
• If you are connecting the printer using an Ethernet cable, make sure you are not connecting the printer
using a phone cord or a crossover cable to connect the printer to the network and that the Ethernet cable is
securely connected to the printer. For more information, see
• If you are connecting the printer using a wireless connection, make sure the wireless network is functioning
properly. For more information, see
• If you are using HP ePrint, check the following:
◦ Make sure the printer's email address is correct.
◦ Make sure that the printer's email address is the only address listed in the “To” line of the email
message. If other email addresses are listed in the “To” line, the attachments you are sending might
not print.
◦ Make sure you are sending documents that meet the HP ePrint requirements. For more information,
see
Web Services specifications.
• If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are
entering are valid:
◦ Check the settings being used by the Web browser you are using (such as Internet Explorer, Firefox,
or Safari).
◦ Check with the IT administrator or person who set up your firewall.
If the proxy settings used by your firewall have changed, you must update these settings in either the
printer control panel. If these settings are not updated, you will not be able to use Web Services.
For more information, see Set up Web Services using the printer control panel.
Solve wireless problems.
Solve Ethernet network problems.
Set up Web Services using
TIP: For additional help on setting up and using Web Services, visit ePrintCenter at www.eprintcenter.com.
Solve problems using HP websites
If you are having problems using HP websites from your computer, check the following:
• Make sure the computer that you are using is connected to the Internet.
• Make sure the web browser meets the minimum system requirements. For more information, see
website specifications.
• If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For
more information, see the documentation provided with your web browser.
HP
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Solve memory device problems
TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can
help you correct many common printer problems.
NOTE: If you are starting a memory device operation from a computer, see the software Help for
troubleshooting information.
• The printer cannot read the memory device
•
The printer cannot read photos on the memory device
The printer cannot read the memory device
• Check the memory device
◦ Make sure that the memory device is one of the supported types. For more information, see
device specifications.
◦ Some memory devices have a switch that controls how they can be used. Make sure that the switch is
set so that the memory device can be read.
◦ Inspect the ends of the memory device for dirt or material that closes a hole or spoils a metal contact.
Clean the contacts with a lint-free cloth and small amounts of isopropyl alcohol.
◦ Make sure that the memory device is working correctly by testing it with other devices.
• Check the memory device slot
◦ Make sure that the memory device is fully inserted into the correct slot. For more information, see
Insert a memory device.
◦ Remove the memory device (when the light is not blinking) and shine a flashlight into the empty slot.
See if any of the small pins inside are bent. When the printer is off, you can straighten slightly bent
pins by using the tip of a thin, retracted ballpoint pen. If a pin has bent in such a way that it touches
another pin, replace the memory card reader or have the printer serviced. For more information, see
HP support.
Memory
The printer cannot read photos on the memory device
• Check the memory device
◦ The memory device might be corrupt.
TIP: If you are using a computer running Windows, you can visit the HP online support website at
www.hp.com/support. This website provides information and utilities that can help you correct many common
printer problems.
Solve network problems
This sectino provides solutions to common problems when you are unable to connect or use the printer over your
network.
This section contains the following topics:
Solve Ethernet network problems
•
•
Solve wireless problems
• Reset the Printer Network Settings
Solve Ethernet network problems
If you are unable to connect the printer to your Ethernet network, verify that:
• Make sure the Wireless light on the printer does not turn on.
• Make sure the Ethernet light is on where the Ethernet cable is plugged into the printer.
• All cable connections to the computer and the printer are secure.
• The network is operational and the network hub, switch, or router is turned on.
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• For computer running Windows, all applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled.
• The printer is installed on the same subnet as the computers that use the printer.
• If the installation program cannot discover the printer, print the network configuration page, and enter the IP
address manually in the installation program. For more information, see
configuration page.
• Reinstall the HP software. For more information, see
Assigning the printer with a static IP address might resolve some installation problems, such as a conflict with a
personal firewall. (Not recommended)
TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can
help you correct many common printer problems.
Solve wireless problems
This section provides information about solving problems you might encounter when connecting the printer to
your wireless network.
Follow these suggestions in order, starting with those listed in the “Basic wireless troubleshooting” section. If you
still encounter problems, follow the suggestions provided in the “Advanced wireless troubleshooting” section.
•
Basic wireless troubleshooting
•
Advanced wireless troubleshooting
•
After resolving the problems
TIP: For more information about troubleshooting wireless problems, go to www.hp.com/go/wirelessprinting.
Understand the network
Uninstall and reinstall the HP software.
NOTE: After you resolve the problem, follow the instructions in After resolving the problems.
Basic wireless troubleshooting
NOTE: 1 If you have already configured the printer for wireless connection but the wireless light is still
blinking, restart components of the wireless network.
To restart the components, turn off the router and the printer, and then turn them back on in this order: router
first and then the printer. If you still are unable to connect, turn off the router, printer, and your computer.
Sometimes, turning off the power and then turning it back on recovers from a network communication issue.
NOTE: 2 If you have not configured the printer for wireless connection, use the HP software to complete the
setup. For more information, see
Perform the following steps in the order presented.
TIP: If you are using a computer running Windows, use the HP Print and Scan Doctor to help diagnose and
get assistance in installing and using HP printers on home network. To use this tool, visit the HP Wireless
Printing Center (
section.
Step 1 - Make sure the wireless (802.11) light is turned on
• The Wireless light in the printer control panel indicates the status of the wireless capabilities.
To turn on the printer wireless capabilities
On the printer control panel, touch
On to turn on the printer wireless capabilities.
www.hp.com/go/wirelessprinting), and then click Print and Scan Doctor in the Quick Links
Set up the printer for wireless communication.
(Wireless), and then touch Settings. Touch Wireless, and then touch
NOTE: If your printer supports Ethernet networking, make sure that an Ethernet cable has not been
connected to the printer. Connecting an Ethernet cable turns off the printer wireless capabilities.
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Chapter 8
Check the wireless light behavior according to the following table.
Light description/Light pattern Explanation
The Wireless light is off.
The Wireless light is on but blinking.
The Wireless light is on and solid.
The wireless capabilities are turned off.
The wireless capabilities are turned on
but the printer is not connected to a
network.
The wireless capabilities are turned on
but the printer is connected to a
network.
Step 2 - Move the printer closer to the wireless router
• If you have configured the printer for wireless connection and the wireless light is solid, but the printer still
has trouble staying connected, or you have print or scan communication issues, try moving the printer
closer to the wireless router.
Step 3 - Run the Wireless Network Test
• For wireless networking issues, run the Wireless Network Test. If a problem is detected, the printed test
report includes recommendations that might help solve the problem. For more information about how to
print the wireless test page, see
Test the wireless connection.
Advanced wireless troubleshooting
If you have tried the steps provided in Basic wireless troubleshooting and are still unable to use the printer over
the network with a computer or mobile devices for print or scan, try the following steps in the order presented:
Step 1: Make sure your computer is connected to your network
•
Step 2: Make sure that the printer is connected to your network
•
•
Step 3: Make sure your computer is not connected over a Virtual Private Network (VPN)
Step 4: Make sure the printer is online and ready
•
•
Step 5: Make sure the HP printer labeled (Network) is set as the default printer driver (Windows only)
•
Step 6: Check to see if the firewall software is blocking communication
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TIP: If you are using a computer running Windows, use the HP Print and Scan Doctor to help diagnose and
get assistance in installing and using HP printers on home network. To use this tool, visit the HP Wireless
Printing Center (
www.hp.com/go/wirelessprinting), and then click Print and Scan Doctor in the Quick Links
section.
Step 1: Make sure your computer is connected to your network
Make sure your computer is connected to your network—either your Ethernet network or your wireless network. If
the computer is not connected to the network, you cannot use the printer over the network.
To check an Ethernet connection
▲ Many computers have indicator lights beside the port where the Ethernet cable from the router connects to
your computer. Usually there are two indicator lights, one that is on and another that blinks. If your computer
has indicator lights, check to see if the indicator lights are on. If the lights are not on, try reconnecting the
Ethernet cable to the computer and the router. If you still do not see lights, there might be a problem with
the router, the Ethernet cable, or your computer.
NOTE: Mac computers do not have indicator lights. To check the Ethernet connection on a Macintosh
computer, click System Preferences in the Dock, and then click Network. If the Ethernet connection is
working correctly, Built-in Ethernet appears in the list of connections, along with the IP address and
other status information. If Built-in Ethernet does not appear in the list, there might be a problem with
the router, the Ethernet cable, or your computer. For more information, click the Help button in the
window.
To check a wireless connection
1. Make sure that your computer's wireless has been turned on. For more information, see the documentation
that came with your computer.
2. If you are not using a unique network name (SSID), then it is possible that your wireless computer could be
connected to a nearby network that is not yours.
The following steps can help you determine if your computer is connected to your network.
Windows
a. From the computer desktop, click Start, click Control Panel, point to Network and Internet, and then
click View network status and tasks.
- Or From the computer desktop, click Start, select Settings, click Control Panel, double-click Network
Connections.
- Or Right-click an empty area on the Start screen, click All Apps on the app bar, click Control Panel,
click Network and Sharing Center, and then click View network status and tasks.
Leave the network dialog box open while you continue to the next step.
b. Disconnect the power cord from the wireless router. The connection status of your computer should
change to Not Connected.
c. Reconnect the power cord to the wireless router. The connection status should change to Connected.
Mac OS X
▲ Click the AirPort icon in the menu bar at the top of the screen. From the menu that appears, you can
determine if the AirPort is turned on and which wireless network your computer is connected to.
NOTE: For more detailed information about your AirPort connection, click System Preferences
in the Dock, and then click Network. If the wireless connection is working correctly, a green dot
appears next to AirPort in the list of connections. For more information, click the Help button in the
window.
If you are unable to get your computer connected to your network, contact the person who set up your network or
the router manufacturer as there might be a hardware issue with either your router or computer.
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Chapter 8
TIP: If you are using a computer running Windows, use the HP Print and Scan Doctor to help diagnose and
get assistance in installing and using HP printers on home network. To use this tool, visit the HP Wireless
Printing Center (
www.hp.com/go/wirelessprinting), and then click Print and Scan Doctor in the Quick Links
section.
Step 2: Make sure that the printer is connected to your network
If your printer is not connected to the same network as your computer, you cannot use the printer over the
network. Follow the steps described in this section to find out if your printer is actively connected to the correct
network.
NOTE: If your wireless router or Apple AirPort Base Station is using a hidden SSID, your printer cannot
automatically detect the network.
A: Make sure the printer is on the network
1. If the printer supports Ethernet networking and is connected to an Ethernet network, make sure an Ethernet
cable is not plugged into the back of the printer. If an Ethernet cable is plugged into the back, then wireless
connectivity is disabled.
2. If the printer is connected to a wireless network, run the Wireless Network Test. For more information about
how to print the wireless test page, see
Test the wireless connection.
3. After the page has been printed, check the wireless connection status, the Network Name (SSID), and the
IP address:
Connected The Connected is listed in the Connectivity area, the
Network Name (SSID) The Network Name (SSID) is listed in the Current
IP Address The IP Address is listed in the Current Configuration
Diagnostics Results section, which indicates if the printer
is connected to your network — either your Ethernet
network or your wireless network.
If the Connected is Ready, the printer is actively
•
connected to a network.
If the Connected is Offline, the printer is not
•
connected to a network.
Configuration setction, which shows the network name
what your printer choose for connecting the wireless
network.
section, which indicates your printer has the valid IP
address.
The IP address is the one used to open your printer's
embedded web server (EWS).
For information about connecting the printer to a wireless network, see Set up the printer for wireless
communication.
For information about connecting the printer to a wireless network, see
Set up the printer for wireless
communication.
B: Check to see if you can access the EWS
After you establish that the computer and the printer both have active connections to a network, you can verify if
they are on the same network by accessing the printer's EWS. For more information, see
Embedded web server.
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