HP Officejet 7610 User Guide
HP Oicejet 7610 Wide Format e-All-in-One
User Guide
Copyright information
Hewlett-Packard Company notices
Acknowledgements
© Copyright 2016 HP Development Company,
L.P.
Edition 3, 8/2016
The information contained in this document is
subject to change without notice.
All rights reserved. Reproduction, adaptation,
or translation of this material is prohibited
without prior written permission of HewlettPackard, except as allowed under copyright
laws.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Microsoft, Windows, Windows XP, Windows
Vista, Windows 7, and Windows 8 are U.S.
registered trademarks of Microsoft
Corporation.
ENERGY STAR and the ENERGY STAR mark are
registered U.S. marks.
Safety information
Always follow basic safety precautions when
using this product to reduce risk of injury from
re or electric shock.
1. Read and understand all instructions in the
documentation that comes with the printer.
2. Observe all warnings and instructions
marked on the product.
3. Unplug this product from wall outlets before
cleaning.
4. Do not install or use this product near water,
or when you are wet.
5. Install the product securely on a stable
surface.
6. Install the product in a protected location
where no one can step on or trip over the line
cord, and the line cord cannot be damaged.
7. If the product does not operate normally, see
Solve a problem on page 90.
8. There are no user-serviceable parts inside.
Refer servicing to qualied service personnel.
Table of contents
1 Get started .................................................................................................................................................... 1
Accessibility ............................................................................................................................................................ 2
HP EcoSolutions (HP and the Environment) .......................................................................................................... 3
Manage Power ..................................................................................................................................... 3
Optimize Printing Supplies .................................................................................................................. 4
Understand the printer parts ................................................................................................................................. 5
Front view ............................................................................................................................................ 5
Printing supplies area .......................................................................................................................... 6
Back view ............................................................................................................................................. 6
Use the printer control panel ................................................................................................................................. 7
Overview of buttons and lights ........................................................................................................... 7
Control panel display icons ................................................................................................................. 7
Change printer settings ....................................................................................................................... 8
Select the mode ................................................................................................................ 9
To select a dierent mode ................................................................................................ 9
To change settings for a mode ......................................................................................... 9
Change the printer settings .............................................................................................. 9
HP Digital Solutions ............................................................................................................................................. 10
HP Digital Scan (Scan to computer and Scan to Email) .................................................................... 10
HP Digital Fax (Fax to PC and Fax to Mac) ......................................................................................... 10
Select print paper ................................................................................................................................................ 11
Recommended papers for printing and copying .............................................................................. 11
Recommended papers for photo printing ........................................................................................ 12
Tips for selecting and using paper .................................................................................................... 12
Load an original on the scanner glass ................................................................................................................. 14
Load an original in the automatic document feeder (ADF) ................................................................................. 15
Load paper ........................................................................................................................................................... 16
Load standard-size paper ................................................................................................................. 16
Load envelopes ................................................................................................................................. 17
Load cards and photo paper .............................................................................................................. 17
Load custom-size paper .................................................................................................................... 18
Insert a memory device ....................................................................................................................................... 19
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Install the accessories ......................................................................................................................................... 20
Install the automatic two-sided printing accessory (duplexer) ....................................................... 20
Turn on accessories in the printer driver .......................................................................................... 20
To turn on accessories (Windows) .................................................................................. 20
To turn on accessories on (Mac OS X) ............................................................................. 20
Maintain the printer ............................................................................................................................................. 22
Clean the scanner glass ..................................................................................................................... 22
Clean the exterior .............................................................................................................................. 22
Clean the automatic document feeder ............................................................................................. 23
Restore factory defaults ................................................................................................................... 23
Update the printer ............................................................................................................................................... 24
Update the printer using the embedded web server ........................................................................ 24
Update the printer using the printer control panel .......................................................................... 24
Open the HP printer software (Windows) ............................................................................................................ 25
Turn the printer o .............................................................................................................................................. 26
2 Print ........................................................................................................................................................... 26
Print documents .................................................................................................................................................. 27
Print documents (Windows) .............................................................................................................. 27
Print documents (Mac OS X) .............................................................................................................. 27
Print brochures .................................................................................................................................................... 28
Print brochures (Windows) ................................................................................................................ 28
Print brochures (Mac OS X) ................................................................................................................ 28
Print on envelopes ............................................................................................................................................... 30
Print on envelopes (Windows) .......................................................................................................... 30
Print on envelopes (Mac OS X) .......................................................................................................... 30
Print photos ......................................................................................................................................................... 32
Print photos on photo paper (Windows) ........................................................................................... 32
Print photos on photo paper (Mac OS X) ........................................................................................... 32
Print photos from a memory device ................................................................................................. 33
Print on special and custom-sized paper ............................................................................................................ 34
Print on special or custom-sized paper (Mac OS X) .......................................................................... 34
Set up custom sizes (Mac OS X) ......................................................................................................... 34
Print borderless documents or photos ............................................................................................................... 36
Print borderless documents or photos (Windows) ........................................................................... 36
Print borderless documents or photos (Mac OS X) ........................................................................... 36
Print on both sides (duplexing) ........................................................................................................................... 38
Perform two-sided printing (Windows) ............................................................................................ 38
Perform two-sided printing (Mac OS X) ............................................................................................ 38
Tips for print success ........................................................................................................................................... 39
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3 Scan ........................................................................................................................................................... 41
Scan an original ................................................................................................................................................... 43
Scan to a computer ............................................................................................................................ 43
Scan an original to a computer from the printer control panel ..................................... 43
Scan an original to a computer from HP printer software ............................................. 43
Scan to a memory device .................................................................................................................. 44
Scan to Email ..................................................................................................................................... 44
Scan using Webscan ............................................................................................................................................ 46
Scanning documents as editable text ................................................................................................................. 47
To scan documents as editable text ................................................................................................. 47
Guidelines for scanning documents as editable text ....................................................................... 48
4 Copy ........................................................................................................................................................... 49
Copy documents .................................................................................................................................................. 50
Change copy settings ........................................................................................................................................... 51
Save copy settings ............................................................................................................................................... 52
5 Fax ............................................................................................................................................................. 52
Send a fax ............................................................................................................................................................ 53
Send a standard fax .......................................................................................................................... 53
Send a standard fax from the computer ........................................................................................... 54
Send a fax manually from a phone ................................................................................................... 54
Send a fax using monitor dialing ...................................................................................................... 55
Send a fax from memory .................................................................................................................. 56
Schedule a fax to send later .............................................................................................................. 56
Send a fax to multiple recipients ...................................................................................................... 57
Send a fax in Error Correction Mode ................................................................................................. 57
Receive a fax ........................................................................................................................................................ 59
Receive a fax manually ...................................................................................................................... 59
Set up backup fax .............................................................................................................................. 60
Reprint received faxes from memory ............................................................................................... 60
Poll to receive a fax ........................................................................................................................... 61
Forward faxes to another number .................................................................................................... 61
Set the paper size for received faxes ................................................................................................ 62
Set automatic reduction for incoming faxes .................................................................................... 62
Block unwanted fax numbers ........................................................................................................... 62
Add numbers to the junk fax list ..................................................................................... 63
Remove numbers from the junk fax list ......................................................................... 63
Print a Junk Fax Report ................................................................................................... 63
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac) ........................... 64
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Fax to PC and Fax to Mac requirements .......................................................................... 64
Activate Fax to PC and Fax to Mac .................................................................................. 64
Modify Fax to PC and Fax to Mac settings ...................................................................... 65
Set up speed-dial entries .................................................................................................................................... 66
Set up and change speed-dial entries .............................................................................................. 66
Set up and change group speed-dial entries .................................................................................... 66
Delete speed-dial entries .................................................................................................................. 67
Print a list of speed-dial entries ........................................................................................................ 67
Change fax settings ............................................................................................................................................. 68
Congure the fax header ................................................................................................................... 68
Set the answer mode (Auto answer) ................................................................................................. 68
Set the number of rings before answering ....................................................................................... 69
Change the answer ring pattern for distinctive ring ......................................................................... 69
Set the dial type ................................................................................................................................ 70
Set the redial options ........................................................................................................................ 70
Set the fax speed ............................................................................................................................... 70
Set the fax sound volume ................................................................................................................. 71
Fax and digital phone services ............................................................................................................................ 72
Fax over Internet Protocol ................................................................................................................................... 73
Use reports .......................................................................................................................................................... 74
Print fax conrmation reports .......................................................................................................... 74
Print fax error reports ....................................................................................................................... 75
Print and view the fax log ................................................................................................................. 75
Clear the fax log ................................................................................................................................ 75
Print the details of the last fax transaction ...................................................................................... 76
Print a Caller ID Report ...................................................................................................................... 76
View the Call History ......................................................................................................................... 76
6 Web Services ............................................................................................................................................... 76
What are Web Services? ....................................................................................................................................... 78
HP ePrint ............................................................................................................................................ 78
Printer Apps ....................................................................................................................................... 78
Set up Web Services ............................................................................................................................................. 79
Set up Web Services using the printer control panel ........................................................................ 79
Set up Web Services using the embedded web server ..................................................................... 79
Set up Web Services using the HP printer software ......................................................................... 80
Use Web Services ................................................................................................................................................. 81
HP ePrint ............................................................................................................................................ 81
Print using HP ePrint ....................................................................................................... 81
Find the printer's email address ..................................................................................... 81
Turn o HP ePrint ............................................................................................................ 81
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Printer Apps ....................................................................................................................................... 82
Use Printer Apps .............................................................................................................. 82
Manage Printer Apps ....................................................................................................... 82
Turn o Printer Apps ....................................................................................................... 82
Remove Web Services .......................................................................................................................................... 83
7 Work with ink cartridges .............................................................................................................................. 83
Information on ink cartridges and the printhead ................................................................................................ 84
Check the estimated ink levels ............................................................................................................................ 85
Printing with black or color ink only .................................................................................................................... 86
Replace the ink cartridges ................................................................................................................................... 87
Store printing supplies ........................................................................................................................................ 89
Anonymous usage information storage .............................................................................................................. 90
8 Solve a problem ........................................................................................................................................... 90
HP support ........................................................................................................................................................... 92
Obtain electronic support ................................................................................................................. 92
HP support by phone ......................................................................................................................... 92
Before you call ................................................................................................................ 93
Phone support period ..................................................................................................... 93
Telephone support numbers .......................................................................................... 93
After the phone support period ...................................................................................... 94
General troubleshooting tips and resources ....................................................................................................... 95
Solve printer problems ........................................................................................................................................ 96
The printer shuts down unexpectedly .............................................................................................. 96
The printer is making some unexpected noises ............................................................................... 96
Alignment fails .................................................................................................................................. 96
The printer is not responding (nothing prints) ................................................................................. 97
The printer prints slowly ................................................................................................................... 97
Solution 1: Use a lower print quality setting .................................................................. 97
Solution 2: Check the ink levels ...................................................................................... 97
Solution 3: Contact HP support ...................................................................................... 98
Blank or partial page printed ............................................................................................................ 98
Something on the page is missing or incorrect ................................................................................ 99
Placement of the text or graphics is wrong ...................................................................................... 99
Print quality troubleshooting ............................................................................................................................ 101
Solution 1: Make sure you are using original HP ink cartridges ..................................................... 101
Solution 2: Check the ink levels ...................................................................................................... 101
Solution 3: Check the paper loaded in the input tray ..................................................................... 102
Solution 4: Check the paper type .................................................................................................... 102
Solution 5: Check the print settings ............................................................................................... 102
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Solution 6: Print and evaluate a print quality report ...................................................................... 103
Solution 7: Contact HP support ....................................................................................................... 103
Solve paper-feed problems ............................................................................................................................... 105
Solve copy problems .......................................................................................................................................... 107
No copy came out ............................................................................................................................ 107
Copies are blank .............................................................................................................................. 107
Documents are missing or faded .................................................................................................... 107
Size is reduced ................................................................................................................................. 108
Copy quality is poor ......................................................................................................................... 108
Copy defects are apparent .............................................................................................................. 109
The printer prints half a page, then ejects the paper ..................................................................... 110
Paper mismatch .............................................................................................................................. 110
Solve scan problems .......................................................................................................................................... 111
Scanner did nothing ........................................................................................................................ 111
Scan takes too long ......................................................................................................................... 111
Part of the document did not scan or text is missing ..................................................................... 112
Text cannot be edited ...................................................................................................................... 112
Error messages appear ................................................................................................................... 113
Scanned image quality is poor ........................................................................................................ 113
Scan defects are apparent .............................................................................................................. 114
Solve fax problems ............................................................................................................................................ 116
The fax test failed ........................................................................................................................... 116
The "Fax Hardware Test" failed ..................................................................................... 117
The "Fax Connected to Active Telephone Wall Jack" test failed ................................... 117
The "Phone Cord Connected to Correct Port on Fax" test failed .................................. 118
The "Using Correct Type of Phone Cord with Fax" test failed ...................................... 118
The "Dial Tone Detection" test failed ............................................................................ 119
The "Fax Line Condition" test failed .............................................................................. 120
The display always shows Phone O Hook .................................................................................... 121
The printer is having problems sending and receiving faxes ......................................................... 121
The printer is having problems sending a manual fax ................................................................... 122
The printer cannot receive faxes, but can send faxes .................................................................... 123
The printer cannot send faxes, but can receive faxes .................................................................... 124
Fax tones are recorded on my answering machine ........................................................................ 124
The phone cord that came with my printer is not long enough ..................................................... 125
Color faxes do not print ................................................................................................................... 125
The computer cannot receive faxes (Fax to PC and Fax to Mac) .................................................... 125
Solve problems using Web Services and HP websites ...................................................................................... 126
Solve problems using Web Services ............................................................................................... 126
Solve problems using HP websites ................................................................................................. 127
Solve memory device problems ........................................................................................................................ 128
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The printer cannot read the memory device .................................................................................. 128
The printer cannot read photos on the memory device ................................................................. 128
Solve network problems ................................................................................................................................... 129
Solve Ethernet network problems .................................................................................................. 129
Solve wireless problems ................................................................................................................. 129
Basic wireless troubleshooting .................................................................................... 130
Advanced wireless troubleshooting ............................................................................. 131
Step 1: Make sure your computer is connected to your network .............. 132
Step 2: Make sure that the printer is connected to your network ............. 133
Step 3: Make sure your computer is not connected over a Virtual
Private Network (VPN) ............................................................................... 134
Step 4: Make sure the printer is online and ready ..................................... 134
Step 5: Make sure the HP printer labeled (Network) is set as the
default printer driver (Windows only) ........................................................ 135
Step 6: Check to see if the rewall software is blocking communication . 135
After resolving the problems ........................................................................................ 136
Reset the Printer Network Settings ................................................................................................ 136
Congure your rewall software to work with the printer ............................................................................... 137
Solve printer management problems ............................................................................................................... 138
Embedded web server cannot be opened ...................................................................................... 138
Troubleshoot installation issues ....................................................................................................................... 140
Hardware installation suggestions ................................................................................................. 140
HP software installation suggestions ............................................................................................. 140
Understand the Printer Status Report .............................................................................................................. 142
Understand the network conguration page ................................................................................................... 144
Printhead maintenance ..................................................................................................................................... 146
Clean the printhead ......................................................................................................................... 146
Align the printhead .......................................................................................................................... 147
Uninstall and reinstall the HP software ............................................................................................................ 149
Clear jams .......................................................................................................................................................... 150
Clear paper jams .............................................................................................................................. 150
Avoid paper jams ............................................................................................................................. 152
Appendix A Technical information ................................................................................................................. 155
Warranty information ........................................................................................................................................ 156
Hewlett-Packard limited warranty statement ............................................................................... 157
Ink cartridge warranty information ................................................................................................ 157
Printer specications ......................................................................................................................................... 159
Physical specications .................................................................................................................... 159
Product features and capacities ..................................................................................................... 160
Processor and memory specications ............................................................................................ 160
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System requirements ...................................................................................................................... 160
Network protocol specications ..................................................................................................... 160
Embedded web server specications ............................................................................................. 161
Paper specications ........................................................................................................................ 161
Understand specications for supported paper .......................................................... 161
Understand supported sizes ...................................................................... 161
Understand supported paper types and weights ...................................... 164
Set minimum margins .................................................................................................. 164
Guidelines for printing on both sides of a page ........................................................... 165
Print resolution ............................................................................................................................... 166
Copy specications .......................................................................................................................... 166
Fax specications ............................................................................................................................ 166
Scan specications .......................................................................................................................... 167
Web Services specications ............................................................................................................ 167
HP ePrint ....................................................................................................................... 167
Printer Apps .................................................................................................................. 168
HP website specications ............................................................................................................... 168
Environmental specications ......................................................................................................... 168
Electrical specications .................................................................................................................. 168
Acoustic emission specications .................................................................................................... 169
Memory device specications ......................................................................................................... 169
USB ash drives ............................................................................................................ 169
Regulatory information ..................................................................................................................................... 170
Regulatory Model Number .............................................................................................................. 170
FCC statement ................................................................................................................................. 171
Notice to users in Korea .................................................................................................................. 171
VCCI (Class B) compliance statement for users in Japan ................................................................ 171
Notice to users in Japan about the power cord .............................................................................. 172
Noise emission statement for Germany ......................................................................................... 172
GS Declaration (Germany) ............................................................................................................... 172
Notice to users of the U.S. telephone network: FCC requirements ................................................ 173
Notice to users of the Canadian telephone network ...................................................................... 174
Notice to users in the European Economic Area ............................................................................. 175
Notice to users of the German telephone network ........................................................................ 175
Australia wired fax statement ........................................................................................................ 175
European Union Regulatory Notice ................................................................................................. 175
Regulatory information for wireless products ............................................................................... 177
Exposure to radio frequency radiation ......................................................................... 177
Notice to users in Brazil ................................................................................................ 177
Notice to users in Canada ............................................................................................. 178
Notice to users in Taiwan .............................................................................................. 178
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Notice to users in Mexico .............................................................................................. 179
Notice to users in Japan ................................................................................................ 179
Environmental product stewardship program .................................................................................................. 180
European Union Commission Regulation 1275/2008 .................................................................... 180
Paper use ......................................................................................................................................... 180
Plastics ............................................................................................................................................ 180
Material safety data sheets ............................................................................................................ 181
Recycling program .......................................................................................................................... 181
HP inkjet supplies recycling program ............................................................................................. 181
Disposal of waste equipment by users in private households in the European Union .................. 182
Power consumption ........................................................................................................................ 183
Chemical Substances ...................................................................................................................... 183
Battery information ........................................................................................................................ 183
Battery disposal in Taiwan ............................................................................................ 183
Attention California users ............................................................................................. 183
Battery disposal in the Netherlands ............................................................................. 184
RoHS notices (China only) ............................................................................................................... 184
RoHS notices (Ukraine only) ............................................................................................................ 184
Third-party licenses .......................................................................................................................................... 185
Appendix B HP supplies and accessories ......................................................................................................... 195
Order printing supplies online ........................................................................................................................... 196
Supplies ............................................................................................................................................................. 197
Ink cartridges .................................................................................................................................. 197
HP paper .......................................................................................................................................... 197
Appendix C Additional fax setup .................................................................................................................... 197
Set up faxing (parallel phone systems) ............................................................................................................ 199
Select the correct fax setup for your home or oice ...................................................................... 200
Case A: Separate fax line (no voice calls received) ......................................................................... 201
Case B: Set up the printer with DSL ................................................................................................ 202
Case C: Set up the printer with a PBX phone system or an ISDN line ............................................. 203
Case D: Fax with a distinctive ring service on the same line .......................................................... 204
Case E: Shared voice/fax line .......................................................................................................... 205
Case F: Shared voice/fax line with voice mail ................................................................................. 206
Case G: Fax line shared with computer modem (no voice calls received) ...................................... 207
Set up the printer with a computer dial-up modem .................................................... 208
Set up the printer with a computer DSL/ADSL modem ................................................ 209
Case H: Shared voice/fax line with computer modem .................................................................... 210
Shared voice/fax with computer dial-up modem ........................................................ 210
Shared voice/fax with computer DSL/ADSL modem .................................................... 212
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Case I: Shared voice/fax line with answering machine ................................................................... 213
Case J: Shared voice/fax line with computer modem and answering machine ............................. 215
Shared voice/fax line with computer dial-up modem and answering machine .......... 215
Shared voice/fax line with computer DSL/ADSL modem and answering machine ..... 217
Case K: Shared voice/fax line with computer dial-up modem and voice mail ............................... 218
Serial-type fax setup ......................................................................................................................................... 221
Test fax setup .................................................................................................................................................... 222
Appendix D Network setup ............................................................................................................................ 222
Set up the printer for wireless communication ................................................................................................ 224
Before you begin ............................................................................................................................. 224
Set up the printer on your wireless network .................................................................................. 224
Set up the printer using the HP printer software ......................................................... 225
Set up the printer using the Wireless Setup Wizard ..................................................... 225
Set up the printer using WiFi Protected Setup (WPS) .................................................. 225
To connect the printer using the Push Button Method .............................. 226
To connect the printer using the PIN Method ............................................ 226
Set up the printer using the embedded web server (EWS) .......................................... 226
Change the connection type ........................................................................................................... 227
Change from an Ethernet connection to a wireless connection .................................. 227
Change from a USB connection to a wireless connection ............................................ 227
Change from a wireless connection to a USB or Ethernet connection ......................... 228
Test the wireless connection ........................................................................................................... 228
Guidelines for ensuring wireless network security ........................................................................ 228
Overview of security settings ....................................................................................... 228
Add hardware addresses to a wireless router (MAC ltering) ...................................... 229
Other wireless security guidelines ............................................................................... 229
Guidelines for reducing interference on a wireless network .......................................................... 230
Change basic network settings ......................................................................................................................... 231
View and print network settings ..................................................................................................... 231
Turn the wireless radio on and o .................................................................................................. 231
Change advanced network settings .................................................................................................................. 232
Set link speed .................................................................................................................................. 232
View IP settings ............................................................................................................................... 232
Change IP settings ........................................................................................................................... 232
Reset network settings ................................................................................................................... 233
HP wireless direct printing ................................................................................................................................ 234
Turn on HP wireless direct printing ................................................................................................. 234
Print from a wireless-capable mobile device ................................................................................. 235
Print from a wireless-capable computer ........................................................................................ 235
Print from a wireless-capable computer (Windows) .................................................... 235
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Print from a wireless-capable computer (Mac OS X) .................................................... 236
Appendix E Printer management tools ........................................................................................................... 236
Toolbox (Windows) ............................................................................................................................................ 237
Open the Toolbox ............................................................................................................................ 237
HP Utility (Mac OS X) .......................................................................................................................................... 238
To open HP Utility ............................................................................................................................ 238
Embedded web server ....................................................................................................................................... 239
About cookies .................................................................................................................................. 239
To open the embedded web server ................................................................................................ 239
Appendix F How do I? .................................................................................................................................... 240
Appendix G Errors (Windows) ........................................................................................................................ 240
Fax memory full ................................................................................................................................................. 243
Unable to communicate with printer ................................................................................................................ 244
Low on ink .......................................................................................................................................................... 245
Cartridge Problem ............................................................................................................................................. 246
Replace the ink cartridge ................................................................................................................................... 247
Paper Mismatch ................................................................................................................................................. 248
The cartridge cradle cannot move .................................................................................................................... 249
Paper Jam .......................................................................................................................................................... 250
The printer is out of paper ................................................................................................................................. 251
Printer Oine .................................................................................................................................................... 252
Printer Paused ................................................................................................................................................... 253
Document failed to print ................................................................................................................................... 254
Printer failure ..................................................................................................................................................... 255
Door or cover open ............................................................................................................................................ 256
Previously used ink cartridge installed ............................................................................................................. 257
Ink cartridges depleted ..................................................................................................................................... 258
Ink cartridge failure ........................................................................................................................................... 259
Printer supply upgrade ...................................................................................................................................... 260
Printer supply upgrade successful .................................................................................................................... 261
Printer supply upgrade problem ....................................................................................................................... 262
Non-HP ink cartridges installed ........................................................................................................................ 263
Using Original HP Cartridges has its Rewards ................................................................................................... 264
Counterfeit Cartridge Advisory .......................................................................................................................... 265
Used, Relled or Counterfeit Cartridge Detected ............................................................................................. 266
Use SETUP cartridges ........................................................................................................................................ 267
Do not use SETUP cartridges ............................................................................................................................. 268
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Not enough ink at startup ................................................................................................................................. 269
Use black ink only? ............................................................................................................................................ 270
Use color ink only? ............................................................................................................................................. 271
Incompatible ink cartridges ............................................................................................................................... 272
Ink sensor failure ............................................................................................................................................... 273
Ink sensor warning ............................................................................................................................................ 274
Problem with printer preparation ..................................................................................................................... 275
Color cartridge out of ink ................................................................................................................................... 276
Black cartridge out of ink .................................................................................................................................. 277
Automatic document feeder cover open ........................................................................................................... 278
Problem with ink system ................................................................................................................................... 279
Index ........................................................................................................................................................... 281
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1 Get started
This guide provides details about how to use the printer and how to resolve problems.
●
Accessibility
●
HP EcoSolutions (HP and the Environment)
●
Understand the printer parts
●
Use the printer control panel
●
HP Digital Solutions
●
Select print paper
●
Load an original on the scanner glass
●
Load an original in the automatic document feeder (ADF)
●
Load paper
●
Insert a memory device
●
Install the accessories
●
Maintain the printer
●
Update the printer
●
Open the HP printer software (Windows)
●
Turn the printer o
NOTE: If you are using the printer with a computer running Windows XP Starter Edition, Windows Vista
Starter Edition, Windows 7 Starter Edition, or Windows 8 Starter Edition, some features might not be
available. For more information, see System requirements on page 160.
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Accessibility
The printer provides a number of features that make it accessible for people with disabilities.
Visual
The HP software provided with the printer is accessible for users with visual impairments or low vision by
using your operating system's accessibility options and features. The software also supports most assistive
technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color
blind, colored buttons and tabs used in the HP software have simple text or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed through keyboard
commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys,
FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by
users with limited strength and reach.
Support
For more details about the accessibility of this printer and HP's commitment to product accessibility, visit HP's
website at www.hp.com/accessibility.
For accessibility information for Mac OS X, visit the Apple website at www.apple.com/accessibility.
2 Chapter 1 Get started ENWW
HP EcoSolutions (HP and the Environment)
Hewlett-Packard is committed to helping you optimize your environmental footprint and empowering you to
print responsibly—at home or in the oice.
For more detailed information about environmental guidelines, HP follows during the manufacturing process,
see Environmental product stewardship program on page 180. For more information about HP's
environmental initiatives, visit www.hp.com/ecosolutions.
This section contains the following topics:
●
Manage Power
●
Optimize Printing Supplies
Manage Power
To conserve electricity, the printer comes with the following features:
Sleep mode
Power usage is reduced while in Sleep mode. After initial setup of printer, the printer goes into low-power
mode after 5 minutes of inactivity.
To change the time to Sleep mode
▲
From the printer control panel, touch the (eco button), touch Sleep, and then touch the desired
option.
NOTE: If you change your country or region from the printer control panel, the time to sleep mode is
automatcially set to the default, which is 5 minutes.
Auto- o
This feature turns the printer o after 2 hours of inactivity to help reduce energy use. Auto-O turns the
printer o completely, so you must use the Power button to turn the printer back on. If your printer supports
this energy saving feature, Auto-O is automatically enabled or disabled depending on printer capabilities
and connection options. Even when Auto-O is disabled, the printer enters Sleep mode after 5 minutes of
inactivity to help reduce energy use.
●
Auto-O is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi
Direct capability, or is not using these capabilities.
●
Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer
with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.
Schedule On and O
Use the printer's Schedule On and O feature, and then select the days and time you want the printer to turn
on and turn o automatically. For example, you can schedule the printer to turn on at 8 a.m. and turn o at 8
p.m. from Monday to Friday. In this way, you will save energy during the night and weekends.
To congure the printer's Schedule On and O feature
▲
From the printer control panel, touch the (eco button), touch Schedule On and O, and then set the
time to turn on and o the printer.
ENWW HP EcoSolutions (HP and the Environment) 3
CAUTION: HP recommends that you replace a missing ink cartridge as soon as possible to avoid print quality
issues and possible extra ink usage or damage to the ink system. Never turn o the printer when a cartridge is
missing.
Optimize Printing Supplies
To optimize printing supplies such as ink and paper, try the following:
●
Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit
www.hp.com/recycle.
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Optimize paper usage by printing on both sides of the paper. If the printer has an HP automatic twosided printing accessory (duplexer), see Print on both sides (duplexing) on page 38.
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Save ink and paper when printing web content with HP Smart Print. For more information, visit
www.hp.com/go/smartprint.
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Change the print mode to a draft setting. The draft setting uses less ink.
●
Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.
4 Chapter 1 Get started ENWW
Understand the printer parts
This section contains the following topics:
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Front view
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Printing supplies area
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Back view
Front view
1 Automatic document feeder (ADF)
2 Control panel display
3 Control panel
4 Front universal serial bus (USB) port
5 Input tray
6 Output tray extension
7 Output tray
8 Power button
9 Scanner glass
10 Document feeder tray
11 Paper guides
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Printing supplies area
1 Ink cartridge access door
2 Ink cartridges
3 Printhead
NOTE: Printing supplies should be kept in the printer to prevent possible print quality issues or printhead
damage. Avoid removing supplies for extended periods of time. Do not turn o the printer when a cartridge is
missing.
Back view
1 Fax port (1-LINE)
2 Fax port (2-EXT)
3 Rear universal serial bus (USB) port
4 Ethernet network port
5 Power input
6 Rear access panel
6 Chapter 1 Get started ENWW
Use the printer control panel
This section contains the following topics:
●
Overview of buttons and lights
●
Control panel display icons
●
Change printer settings
Overview of buttons and lights
The following diagrams and related tables provide a quick reference to the printer control panel features.
Label Name and Description
1 Home button: Returns to the home screen from any other screen.
2 Control panel display: Touch the screen to select menu options. For information about the icons that appear on the display, see
Control panel display icons on page 7.
3 Help button: Opens the Help menu.
4 Wireless light: By default, the wireless light is o. For more information about the wireless light status, see Basic wireless
troubleshooting on page 130.
5 Cancel button: Stops a job, exits a menu, or exits settings.
6 Right arrow button: Navigates through settings in the menu.
7 Left arrow button: Navigates through settings in the menu.
8 Back button: Returns to the previous menu.
Control panel display icons
Icon
Purpose
Shows that a wired network connection exists and also provides easy access to the network status screen.
ENWW Use the printer control panel 7
Icon Purpose
Shows that a wireless network connection exists. The signal strength is indicated by the number of curved lines.
This is for infrastructure mode. It also provides easy access to the network status screen. For more information,
see Set up the printer for wireless communication on page 224.
Displays a screen where you can learn about printer features that help conserve natural resources and reduce the
environmental impact of your printing choices.
TIP: You can congure settings for some features from this screen.
Shows that HP ePrint is turned on. For more information, see HP ePrint on page 81.
Displays a screen where you can make copies or select other options.
Displays a screen where you can send a fax, or choose fax settings.
Displays a screen where you can make a scan, or change scan settings.
Displays a screen where you can use HP Apps.
Displays a screen where you can adjust photo printing options.
Displays the Setup screen for generating reports, changing fax and other maintenance settings, and accessing
the Help screen.
Provides more information about the printer's features.
Displays a screen where you can see information about the ink cartridges, including ll levels. This icon has a red
border when an ink cartridge needs attention.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a lowink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do
not need to replace cartridges until prompted to do so.
Displays the status of the Auto Answer function. Touch Auto Answer to turn it on or o. For more information,
see Set the answer mode (Auto answer) on page 68.
Change printer settings
Use the control panel to change the printer mode and settings, print reports, or get help for the printer.
TIP: If the printer is connected to a computer, you can also change the printer settings using HP software
tools available on your computer, such as the HP printer software, HP Utility (Mac OS X), or the EWS. For more
information about these tools, see Printer management tools on page 236.
This section contains the following topics:
●
Select the mode
●
To select a dierent mode
●
To change settings for a mode
8 Chapter 1 Get started ENWW
●
Change the printer settings
Select the mode
The main menu of the control panel display shows the available modes for the printer.
To select a mode, touch (Left arrow) or (Right arrow) to see the available modes, and then touch the icon
to select the desired mode. Follow the prompts on the control panel display to complete the job. The control
panel display returns to the main menu when the job is nished.
To select a dierent mode
Touch the (Back) button to return to the main menu. Touch (Left arrow) or (Right arrow) to scroll
through the available modes, and then touch the icon to select the desired mode.
To change settings for a mode
1. After selecting a mode, touch the arrow buttons to scroll through the available settings, and then touch
the setting you want to change.
2. Follow the prompts on the display to change the settings, and then touch Done .
NOTE: Touch the (Back) button to return to the previous menu.
Change the printer settings
To change the printer settings or print reports, use the options available in the Setup screen:
1. Touch (Right arrow), and then touch Setup .
2. Touch the arrows to scroll through the screens.
3. Touch the screen items to select screens or options.
NOTE: Use the (Back) button to return to the previous menu.
ENWW Use the printer control panel 9
HP Digital Solutions
The printer includes a collection of digital solutions that can help you simplify and streamline your work.
●
HP Digital Scan (Scan to computer and Scan to Email)
●
HP Digital Fax (Fax to PC and Fax to Mac)
HP Digital Scan (Scan to computer and Scan to Email)
You can simply walk up to the printer, select the options from the printer control panel, and either scan
documents directly to a computer or quickly share them with business partners as email attachments.
For more information, see Scan on page 41.
HP Digital Fax (Fax to PC and Fax to Mac)
Never lose important faxes misplaced within a stack of paper pages again!
Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to your computer. With
Fax to PC and Fax to Mac, you can store digital copies of your faxes easily and eliminate the hassle of dealing
with bulky paper les. In addition, you can turn o fax printing altogether, saving money on paper and ink,
and reduce paper consumption and waste.
For more information, see Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)
on page 64.
10 Chapter 1 Get started ENWW
Select print paper
The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at
www.hp.com for more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of
reliability and print quality, and produce documents with crisp, vivid color, bolder blacks,
and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in
a variety of weights and sizes from major paper manufacturers.
This section contains the following topics:
●
Recommended papers for printing and copying
●
Recommended papers for photo printing
●
Tips for selecting and using paper
Recommended papers for printing and copying
If you want the best print quality, HP recommends using HP papers that are specically designed for the type
of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Brochure Paper
HP Professional Paper
HP Brochure and Flyer Paper
HP Tri-fold Brochure Paper
HP Premium Presentation Paper
HP Professional Paper
HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for
HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel
HP Oice Paper HP Oice Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos and
HP Oice Recycled Paper HP Oice Recycled Paper is a high-quality multifunction paper made with 30% recycled ber. It
These papers are glossy-coated or matte-coated on both sides for two-sided use. They are the
perfect choice for producing professional quality marketing materials such as brochures and
mailers, as well as business graphics for report covers and calendars.
These papers are heavy two-sided matte papers perfect for presentations, proposals, reports, and
newsletters. They are heavyweight for an impressive look and feel.
two-sided color usage with no showthrough, which makes it ideal for newsletters, reports, and
yers. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors.
more substantial than documents printed on standard multipurpose or copy paper. It features
ColorLok Technology for less smearing, bolder blacks, and vivid colors.
other everyday documents. It features ColorLok Technology for less smearing, bolder blacks, and
vivid colors.
features ColorLok Technology for less smearing, bolder blacks, and vivid colors.
ENWW Select print paper 11
HP Premium Plus Photo Paper HP's best photo paper is heavyweight for producing professional quality photos. Features an
instant-dry nish for easy handling without smudging. It resists water, smears, ngerprints, and
humidity. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18
cm (5 x 7 inch), and two nishes – glossy or soft-gloss (satin matte). It is acid-free for longer
lasting documents.
HP Advanced Photo Paper This thick photo paper features an instant-dry nish for easy handling without smudging. It resists
water, smears, ngerprints, and humidity. Your prints have a look and feel comparable to a store
processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch),
13x18 cm (5 x7 inch), A3, and two nishes – glossy or soft-gloss (satin matte). It is acid-free for
longer lasting documents.
HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing.
This aordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use
this paper with any inkjet printer. Available in semi-gloss nish in 8.5 x 11 inch, A4, 4 x 6 inch, and
10 x 15 cm. It is acid-free for longer lasting documents.
To order HP papers and other supplies, go to www.hp.com . Go to Shop for Products & Services, and select
Ink & Toner .
NOTE: At this time, some portions of the HP web site are available in English only.
Recommended papers for photo printing
For the best print quality, HP recommends using HP papers that are specically designed for the type of
project you are printing. Depending on your country/region, some of these papers might not be available.
HP Premium Plus Photo Paper HP's best photo paper is heavyweight for producing professional quality photos. Features an
instant-dry nish for easy handling without smudging. It resists water, smears, ngerprints, and
humidity. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18
cm (5 x 7 inch), and two nishes – glossy or soft-gloss (satin matte). It is acid-free for longer
lasting documents.
HP Advanced Photo Paper This thick photo paper features an instant-dry nish for easy handling without smudging. It resists
water, smears, ngerprints, and humidity. Your prints have a look and feel comparable to a store
processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch),
13x18 cm (5 x7 inch), A3, and two nishes – glossy or soft-gloss (satin matte). It is acid-free for
longer lasting documents.
HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing.
This aordable, photo paper dries quickly for easy handling. Get sharp, crisp images when you use
this paper with any inkjet printer. Available in semi-gloss nish in 8.5 x 11 inch, A4, 4 x 6 inch, and
10 x 15 cm. It is acid-free for longer lasting documents.
HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo
Paper to save you time and take the guesswork out of printing aordable, lab-quality photos with
your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work
together so your photos are long lasting and vivid, print after print. Great for printing out an entire
vacation's worth of photos or multiple prints to share.
To order HP papers and other supplies, go to www.hp.com . Go to Shop for Products & Services and select
Ink & Toner .
NOTE: At this time, some portions of the HP web site are available in English only.
Tips for selecting and using paper
For the best results, observe the following guidelines.
12 Chapter 1 Get started ENWW
●
Always use paper that conforms to the printer specications. For more information, see Paper
specications on page 161.
●
Load only one type of paper at a time into a tray or automatic document feeder (ADF).
●
When loading the trays and ADF, make sure the paper is loaded correctly. For more information, see
Load paper on page 16 or Load an original in the automatic document feeder (ADF) on page 15.
●
Do not overload the tray or ADF. For more information, see Load paper on page 16 or Load an original
in the automatic document feeder (ADF) on page 15.
●
To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the
trays or ADF:
—
Multipart forms
—
Media that is damaged, curled, or wrinkled
—
Media with cutouts or perforations
—
Media that is heavily textured, embossed, or does not accept ink well
—
Media that is too lightweight or stretches easily
—
Media that contains staples or clips
ENWW Select print paper 13
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