HP Officejet
7510
HP OfficeJet 7510 Wide Format All-in-One
Printer series
User Guide
Copyright information
Hewlett-Packard Company notices
Acknowledgements
© 2015 Copyright HP Development Company,
L.P.
Edition 1, 6/2015
The information contained in this document is
subject to change without notice.
All rights reserved. Reproduction, adaptation,
or translation of this material is prohibited
without prior written permission of HewlettPackard, except as allowed under copyright
laws.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Microsoft, Windows, Windows XP, Windows
Vista, Windows 7, Windows 8, and Windows 8.1
are U.S. registered trademarks of Microsoft
Corporation.
ENERGY STAR and the ENERGY STAR mark are
registered U.S. marks.
Mac, OS X, and AirPrint are trademarks of
Apple Inc., registered in the U.S. and other
countries.
Safety information
Always follow basic safety precautions when
using this product to reduce risk of injury from
fire or electric shock.
1. Read and understand all instructions in the
documentation that comes with the printer.
2. Observe all warnings and instructions
marked on the product.
3. Unplug this product from wall outlets before
cleaning.
4. Do not install or use this product near water,
or when you are wet.
5. Install the product securely on a stable
surface.
6. Install the product in a protected location
where no one can step on or trip over the line
cord, and the line cord cannot be damaged.
7. If the product does not operate normally,
see
Solve a problem.
8. There are no user-serviceable parts inside.
Refer servicing to qualified service personnel.
Table of contents
1 How do I? ...................................................................................................................................................... 1
2 Get started ................................................................................................................................................... 2
Accessibility ........................................................................................................................................................... 2
HP EcoSolutions (HP and the Environment) .......................................................................................................... 2
Manage Power ..................................................................................................................................... 3
Optimize Printing Supplies .................................................................................................................. 3
Understand the printer parts ................................................................................................................................. 4
Front view ............................................................................................................................................ 4
Printing supplies area ......................................................................................................................... 5
Back view ............................................................................................................................................. 5
Use the printer control panel ................................................................................................................................ 6
Overview of buttons and lights ........................................................................................................... 6
Control panel display icons ................................................................................................................. 6
Change printer settings ....................................................................................................................... 7
Paper basics ........................................................................................................................................................... 8
Recommended papers for printing ..................................................................................................... 8
Order HP paper supplies ................................................................................................................... 10
Tips for selecting and using paper .................................................................................................... 10
Load paper ........................................................................................................................................................... 11
Load an original on the scanner glass ................................................................................................................. 17
Load an original in the document feeder ............................................................................................................ 18
Update the printer ............................................................................................................................................... 19
Open the HP printer software (Windows) ........................................................................................................... 20
3 Print ........................................................................................................................................................... 21
Print documents .................................................................................................................................................. 21
Print brochures .................................................................................................................................................... 22
Print on envelopes ............................................................................................................................................... 23
Print photos ......................................................................................................................................................... 24
Print on special and custom-size paper .............................................................................................................. 26
Print with AirPrintTM ........................................................................................................................................... 27
Tips for print success ........................................................................................................................................... 28
4 Copy and scan .............................................................................................................................................. 31
Copy ..................................................................................................................................................................... 31
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Scan ...................................................................................................................................................................... 31
Scan to a computer ........................................................................................................................... 32
Scan to a memory device .................................................................................................................. 33
Scan to Email ..................................................................................................................................... 33
Set up Scan to Email ....................................................................................................... 34
Scan a document or photo to email ............................................................................... 34
Change account settings ................................................................................................ 35
Scan using Webscan .......................................................................................................................... 35
Scanning documents as editable text .............................................................................................. 36
Scan documents as editable text ................................................................................... 36
Guidelines for scanning documents as editable text ..................................................... 37
Create a new scan shortcut (Windows) ............................................................................................. 38
Change scan settings (Windows) ...................................................................................................... 39
Tips for copy and scan success ........................................................................................................................... 39
5 Fax ............................................................................................................................................................. 41
Send a fax ............................................................................................................................................................ 41
Send a standard fax .......................................................................................................................... 41
Send a standard fax from the computer .......................................................................................... 42
Send a fax from a phone ................................................................................................................... 42
Send a fax using monitor dialing ...................................................................................................... 43
Send a fax using printer memory ..................................................................................................... 43
Send a fax to multiple recipients ...................................................................................................... 44
Send a fax in Error Correction Mode ................................................................................................. 44
Receive a fax ........................................................................................................................................................ 45
Receive a fax manually ..................................................................................................................... 45
Set up backup fax .............................................................................................................................. 46
Reprint received faxes from memory ............................................................................................... 46
Forward faxes to another number .................................................................................................... 47
Set automatic reduction for incoming faxes .................................................................................... 47
Block unwanted fax numbers ........................................................................................................... 48
Receive faxes using HP Digital Fax ................................................................................................... 49
Set up phone book contacts ................................................................................................................................ 50
Create and edit a phone book contact .............................................................................................. 50
Create and edit a group phone book contact ................................................................................... 51
Delete phone book contacts ............................................................................................................. 51
Print a list of phone book contacts ................................................................................................... 52
Change fax settings ............................................................................................................................................. 52
Configure the fax header .................................................................................................................. 52
Set the answer mode (Auto answer) ................................................................................................ 53
Set the number of rings before answering ....................................................................................... 53
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Change the answer ring pattern for distinctive ring ........................................................................ 53
Set the dial type ................................................................................................................................ 54
Set the redial options ........................................................................................................................ 54
Set the fax speed ............................................................................................................................... 55
Set the fax sound volume ................................................................................................................. 55
Fax and digital phone services ............................................................................................................................ 56
Fax on Voice over Internet Protocol .................................................................................................................... 56
Use reports .......................................................................................................................................................... 57
Print fax confirmation reports .......................................................................................................... 57
Print fax error reports ....................................................................................................................... 58
Print and view the fax log ................................................................................................................. 58
Clear the fax log ................................................................................................................................ 58
Print the details of the last fax transaction ...................................................................................... 59
Print a Caller ID Report ...................................................................................................................... 59
View the Call History ......................................................................................................................... 59
6 Web Services ............................................................................................................................................... 60
What are Web Services? ...................................................................................................................................... 60
Set up Web Services ............................................................................................................................................ 60
Use Web Services ................................................................................................................................................. 62
HP ePrint ............................................................................................................................................ 62
HP Printables ..................................................................................................................................... 62
Remove Web Services ......................................................................................................................................... 63
7 Work with ink cartridges .............................................................................................................................. 64
Information on ink cartridges and the printhead ............................................................................................... 64
Check the estimated ink levels ............................................................................................................................ 64
Printing with black or color ink only .................................................................................................................... 65
Replace the ink cartridges ................................................................................................................................... 66
Order ink cartridges ............................................................................................................................................. 67
Store printing supplies ........................................................................................................................................ 67
Anonymous usage information storage ............................................................................................................. 68
Ink cartridge warranty information .................................................................................................................... 68
8 Network setup ............................................................................................................................................. 69
Set up the printer for wireless communication .................................................................................................. 69
Before you begin ............................................................................................................................... 69
Set up the printer on your wireless network .................................................................................... 70
Change the connection type ............................................................................................................. 70
Test the wireless connection ............................................................................................................ 71
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Turn on or off the wireless capability of the printer ........................................................................ 71
Change network settings .................................................................................................................................... 72
Use Wi-Fi Direct ................................................................................................................................................... 73
9 Printer management tools ........................................................................................................................... 76
Toolbox (Windows) .............................................................................................................................................. 76
HP Utility (OS X) ................................................................................................................................................... 76
Embedded web server ......................................................................................................................................... 76
About cookies .................................................................................................................................... 77
Open the embedded web server ....................................................................................................... 77
Embedded web server cannot be opened ........................................................................................ 78
10 Solve a problem ......................................................................................................................................... 80
Jams and paper-feed issues ................................................................................................................................ 80
Clear a paper jam ............................................................................................................................... 80
Read general instructions in the Help for clearing paper jams ..................................... 80
Clear a print carriage jam .................................................................................................................. 84
Read general instructions in the Help for clearing a print carriage jams ...................... 84
Learn how to avoid paper jams ......................................................................................................... 84
Solve paper-feed problems .............................................................................................................. 85
Printing issues ..................................................................................................................................................... 86
Fix problems with page not printing (unable to print) ..................................................................... 86
Read general instructions in the Help for unable to print issues .................................. 86
Fix print quality issues ...................................................................................................................... 90
Read general instructions in the Help for resolving print quality issues ...................... 90
Copy issues .......................................................................................................................................................... 93
Scan issues ........................................................................................................................................................... 94
Fax issues ............................................................................................................................................................. 94
Run the fax test ................................................................................................................................. 94
What to do if the fax test failed ........................................................................................................ 95
Troubleshoot fax problems. ............................................................................................................. 99
Read general instructions in the Help for specific fax problems ..................................................... 99
The display always shows Phone Off Hook .................................................................... 99
The printer is having problems sending and receiving faxes ........................................ 99
The printer cannot receive faxes, but can send faxes ................................................. 101
The printer cannot send faxes, but can receive faxes ................................................. 102
Fax tones are recorded on my answering machine ..................................................... 102
The computer cannot receive faxes (HP Digital Fax) ................................................... 103
Network and connection issues ........................................................................................................................ 103
Fix wireless connection ................................................................................................................... 103
Find network settings for wireless connection .............................................................................. 103
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Fix Wi-Fi Direct connection ............................................................................................................. 104
Convert USB connection to wireless ............................................................................................... 104
Fix Ethernet connection .................................................................................................................. 104
Printer hardware issues .................................................................................................................................... 105
Get help from the printer control panel ............................................................................................................ 105
Understand printer reports ............................................................................................................................... 105
Printer status report ....................................................................................................................... 106
Network configuration page ........................................................................................................... 106
Print quality report ......................................................................................................................... 106
Wireless test report ........................................................................................................................ 106
Web access report ........................................................................................................................... 106
Solve problems using Web Services ................................................................................................................. 107
Maintain the printer ........................................................................................................................................... 107
Clean the scanner glass .................................................................................................................. 107
Clean the exterior ............................................................................................................................ 109
Clean the document feeder ............................................................................................................ 109
Maintain the printhead and ink cartridges ..................................................................................... 110
Restore defaults and settings ........................................................................................................................... 111
HP support ......................................................................................................................................................... 112
Appendix A Technical information ................................................................................................................. 114
Specifications .................................................................................................................................................... 114
Regulatory information ..................................................................................................................................... 117
Regulatory Model Number .............................................................................................................. 118
FCC statement ................................................................................................................................. 118
Notice to users in Korea .................................................................................................................. 118
VCCI (Class B) compliance statement for users in Japan ............................................................... 118
Notice to users in Japan about the power cord .............................................................................. 119
Noise emission statement for Germany ......................................................................................... 119
Visual display workplaces statement for Germany ....................................................................... 119
Notice to users of the U.S. telephone network: FCC requirements ............................................... 120
Notice to users of the Canadian telephone network ...................................................................... 121
Notice to users of the German telephone network ........................................................................ 121
Australia wired fax statement ........................................................................................................ 121
European Union Regulatory Notice ................................................................................................ 122
Products with external AC Adapters ............................................................................ 122
Products with wireless functionality ........................................................................... 122
European telephone network declaration (Modem/Fax) ............................................ 122
Declaration of conformity ............................................................................................................... 123
Regulatory information for wireless products ............................................................................... 124
Exposure to radio frequency radiation ........................................................................ 124
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Notice to users in Brazil ................................................................................................ 124
Notice to users in Canada ............................................................................................. 125
Notice to users in Taiwan ............................................................................................. 125
Notice to users in Mexico .............................................................................................. 126
Notice to users in Japan ................................................................................................ 126
Notice to users in Korea ................................................................................................ 126
Environmental product stewardship program ................................................................................................. 126
European Union Commission Regulation 1275/2008 .................................................................... 127
Paper use ......................................................................................................................................... 127
Plastics ............................................................................................................................................ 127
Material safety data sheets ............................................................................................................ 127
Recycling program .......................................................................................................................... 127
HP inkjet supplies recycling program ............................................................................................. 127
Disposal of waste equipment by users ........................................................................................... 128
Power consumption ........................................................................................................................ 128
Chemical substances ....................................................................................................................... 128
Battery disposal in Taiwan .............................................................................................................. 128
Battery notice for Brazil .................................................................................................................. 128
California Perchlorate Material Notice ........................................................................................... 129
The Table of Hazardous Substances/Elements and their Content (China) ................................... 129
Restriction of hazardous substance (Ukraine) ............................................................................... 129
EU Battery Directive ........................................................................................................................ 130
Restriction of hazardous substance (India) .................................................................................... 131
EPEAT .............................................................................................................................................. 131
China SEPA Eco Label User Information ......................................................................................... 131
China Energy Label for Printer, Fax and Copier .............................................................................. 132
Appendix B Additional fax setup .................................................................................................................... 133
Set up faxing (parallel phone systems) ............................................................................................................ 133
Select the correct fax setup for your home or office ..................................................................... 134
Case A: Separate fax line (no voice calls received) ......................................................................... 136
Case B: Set up the printer with DSL ................................................................................................ 137
Case C: Set up the printer with a PBX phone system or an ISDN line ............................................. 138
Case D: Fax with a distinctive ring service on the same line .......................................................... 138
Case E: Shared voice/fax line .......................................................................................................... 139
Case F: Shared voice/fax line with voice mail ................................................................................. 141
Case G: Fax line shared with computer modem (no voice calls received) ..................................... 142
Set up the printer with a computer dial-up modem .................................................... 142
Set up the printer with a computer DSL/ADSL modem ............................................... 143
Case H: Shared voice/fax line with computer modem ................................................................... 144
Shared voice/fax with computer dial-up modem ........................................................ 144
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Shared voice/fax with computer DSL/ADSL modem ................................................... 146
Case I: Shared voice/fax line with answering machine .................................................................. 147
Case J: Shared voice/fax line with computer modem and answering machine ............................. 149
Shared voice/fax line with computer dial-up modem and answering machine ......... 149
Shared voice/fax line with computer DSL/ADSL modem and answering machine ..... 151
Case K: Shared voice/fax line with computer dial-up modem and voice mail ............................... 153
Serial-type fax setup ......................................................................................................................................... 154
Test fax setup .................................................................................................................................................... 155
Ink cartridge problem ........................................................................................................................................ 156
Door open .......................................................................................................................................................... 157
Use SETUP cartridges ........................................................................................................................................ 157
Incompatible ink cartridges .............................................................................................................................. 157
Problem with Printer Preparation ..................................................................................................................... 157
Problem with SETUP cartridges ........................................................................................................................ 157
Problem with ink system ................................................................................................................................... 157
Problem with printhead .................................................................................................................................... 158
Index ........................................................................................................................................................... 159
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1 How do I?
●
Get started
●
Print
●
Copy and scan
●
Fax
●
Web Services
●
Work with ink cartridges
●
Solve a problem
ENWW 1
2 Get started
This guide provides details about how to use the printer and how to resolve problems.
●
Accessibility
●
HP EcoSolutions (HP and the Environment)
●
Understand the printer parts
●
Use the printer control panel
●
Paper basics
●
Load paper
●
Load an original on the scanner glass
●
Load an original in the document feeder
●
Update the printer
●
Open the HP printer software (Windows)
Accessibility
The printer provides a number of features that make it accessible for people with disabilities.
Visual
The HP software provided with the printer is accessible for users with visual impairments or low vision by
using your operating system's accessibility options and features. The software also supports most assistive
technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color
blind, colored buttons and tabs used in the HP software have simple text or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed through keyboard
commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys,
FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated
by users with limited strength and reach.
Support
For more details about the accessibility of this printer and HP's commitment to product accessibility, visit
HP's website at
For accessibility information for Mac OS X, visit the Apple website at
www.hp.com/accessibility.
HP EcoSolutions (HP and the Environment)
Hewlett-Packard is committed to helping you optimize your environmental footprint and empowering you to
print responsibly—at home or in the office.
www.apple.com/accessibility.
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For more detailed information about environmental guidelines that HP follows during the manufacturing
process, see
initiatives, visit
●
Manage Power
●
Optimize Printing Supplies
Manage Power
Use Sleep Mode and Schedule Printer On/Off to conserve electricity.
Sleep mode
Power usage is reduced while in Sleep mode. The printer goes into low-power mode after 5 minutes of
inactivity.
Use the following instructions to change the period of inactivity before the printer sleeps.
Environmental product stewardship program. For more information about HP's environmental
www.hp.com/ecosolutions.
1. From the printer control panel display, touch
2. Touch Sleep Mode, and then touch the desired option.
Schedule On and Off
Use this feature to automatically turn the printer on or off on selected days. For example, you can schedule
the printer to turn on at 8 a.m. and turn off at 8 p.m. from Monday to Friday. In this way, you save energy
during the night and weekends.
Use the following instructions to schedule the day and time for On and Off.
1. From the printer control panel display, touch
2. Touch Schedule Printer On/Off.
3. Touch the desired option, and follow the on-screen messages to set the day and time to turn the printer
off and on.
CAUTION: Always turn the printer off properly, using either Schedule Off or
on the front left side of the printer.
If you improperly turn the printer off, the print carriage might not return to the correct position, causing
problems with the ink cartridges and print quality issues.
Never turn off the printer when ink cartridges are missing. HP recommends that you replace any missing
cartridges as soon as possible to avoid print quality issues, possible extra ink usage from the remaining ink
cartridges, or damage to the ink system.
.
.
(the Power button) located
Optimize Printing Supplies
To optimize printing supplies such as ink and paper, try the following:
●
Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit
www.hp.com/recycle.
●
Optimize paper usage by printing on both sides of the paper.
●
Save ink and paper when printing web content with HP Smart Print. For more information, visit
www.hp.com/go/smartprint.
ENWW HP EcoSolutions (HP and the Environment) 3
●
Change the print quality in the printer driver to a draft setting. The draft setting uses less ink.
●
Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.
Understand the printer parts
This section contains the following topics:
●
Front view
●
Printing supplies area
●
Back view
Front view
1 Document feeder
2 Control panel display
3 Control panel
4 Document feeder paper-width guides
5 Document feeder tray
6Scanner glass
7 Ink cartridges access door
8 Input tray
9 Output tray
10 Output tray extender
11 Front USB port
12 Power button
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Printing supplies area
1Ink cartridges
2 Printhead
3 Ink cartridges access door
NOTE: Ink cartridges should be kept in the printer to prevent possible print quality issues or printhead
damage. Avoid removing supplies for extended periods of time. Do not turn the printer off when a cartridge is
missing.
Back view
1 Fax port (1-LINE)
2Fax port (2-EXT)
3 Ethernet network port
4 Power input
5 Rear USB port
6 Rear access panel
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Use the printer control panel
This section contains the following topics:
●
Overview of buttons and lights
●
Control panel display icons
●
Change printer settings
Overview of buttons and lights
The following diagram and related table provides a quick reference to the printer control panel features.
Label Name and Description
1 Home button: Returns to the home screen from any other screen.
2 Control panel display: Touch the screen to select menu options, or scroll through the menu items. For information about the
3 Wireless light: Indicates the status of the printer's wireless connection.
4 Back button: Returns to the previous menu.
5 Help button: Opens the Help menu.
icons that appear on the display, see
Control panel display icons.
Control panel display icons
Icon Purpose
Copy: Displays a screen where you can make copies or select other options.
Ethernet: Shows that an Ethernet network connection exists and also provides easy access to the network status
screen.
Wireless: Displays wireless status and menu options. For more information, see Set up the printer for wireless
communication.
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Icon Purpose
NOTE:
the wireless icon depends on the way your printer is connected to the network. If the network connection of the
printer has not been set up, by default, the printer control panel display shows
Wi-Fi Direct: From the HP Wi-Fi Direct menu you can turn on HP Wi-Fi Direct (with and without security), turn HP
Wi-Fi Direct off, and display the HP Wi-Fi Direct name and password (if HP Wi-Fi Direct is turned on with security).
HP ePrint: Displays the Web Services Settings menu, where you can check ePrint status details, change ePrint
settings, or view the printer email address. For more information, see
Fax: Displays a screen where you can send a fax, or change fax settings.
Scan: Displays a screen where you can make a scan.
HP Printables: Displays a screen where you can use a number of HP printables, which are apps for your printer.
Photo: Displays the Photo screen for printing photos and creating passport photos.
Setup: Displays the Setup screen for generating reports, and changing fax and other maintenance settings.
Help: Shows How To Videos, printer feature information, and tips.
HP EcoSolutions: Displays a screen where you can configure some of the printer's environmental features.
(Ethernet) and (Wireless) will not be displayed at the same time. Showing the Ethernet icon or
(Wireless).
HP ePrint.
Fax Status: Displays status information for the Auto Answer function, fax logs, and the fax sound volume.
Ink: Displays a screen where you can see information about the ink cartridges, including fill levels.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-
ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do
not need to replace cartridges until the print quality becomes unacceptable.
Change printer settings
Use the control panel to change the printer function and settings, print reports, or get help for the printer.
TIP: If the printer is connected to a computer, you can also change the printer settings using the printer
management tools in computer.
For more information about these tools, see
To change settings for a function
The Home screen of the control panel display shows the available functions for the printer.
1. From the control panel display, touch and slide your finger across the screen and then touch the icon to
select the desired function.
2. After selecting a function, touch and scroll through the available settings, and then touch the setting
you want to change.
Printer management tools.
3. Follow the prompts on the control panel display to change the settings.
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NOTE: Touch (Home) to return to the Home screen.
To change the printer settings
To change the printer settings or print reports, use the options available on the Setup Menu screen.
1. From the printer control panel display, touch Setup.
2. Touch and scroll through the screens.
3. Touch the screen items to select screens or options.
NOTE: Touch
(Home) to return to the Home screen.
Paper basics
The printer is designed to work well with most types of office paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at
www.hp.com for more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of
reliability and print quality, and produce documents with crisp, vivid color, bolder blacks,
and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in
a variety of weights and sizes from major paper manufacturers.
This section contains the following topics:
●
Recommended papers for printing
●
Order HP paper supplies
●
Tips for selecting and using paper
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specifically designed for the type
of project you are printing.
Depending on your country/region, some of these papers might not be available.
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Photo printing
●
●
●
●
HP Premium Plus Photo Paper
HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP
Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them
right off the printer. It is available in several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15
cm), 5 x 7 inches (13 x 18 cm), and 11 x 17 inches, and in two finishes - glossy or soft gloss (semi-gloss).
Ideal for framing, displaying, or gifting your best photos and special photo projects. HP Premium Plus
Photo Paper delivers exceptional results with professional quality and durability.
HP Advanced Photo Paper
This glossy photo paper features an instant-dry finish for easy handling without smudging. It resists
water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches),
13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents.
HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This
affordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper
with any inkjet printer. It is available in glossy finish in several sizes, including A4, 8.5 x 11 inches, 5 x 7
inches and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents.
HP Photo Value Packs
HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to
save you time and take the guesswork out of printing affordable, lab-quality photos with your HP
printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your
photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of
photos or multiple prints to share.
Business documents
●
HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt
This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and
newsletters. It is heavyweight for an impressive look and feel.
●
HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy
These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
●
HP Brochure Paper 180g Matte or HP Professional Paper 180 Matt
These papers are matte-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
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Everyday printing
All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and
vivid colors.
●
HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for twosided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers.
●
HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more
substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer
lasting documents.
●
HP Office Paper
HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other
everyday documents. It is acid-free for longer lasting documents.
Order HP paper supplies
The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality.
To order HP papers and other supplies, go to
available in English only.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of reliability and print
quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain
papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper
manufacturers.
Tips for selecting and using paper
For the best results, observe the following guidelines.
●
Load only one type of paper at a time into a tray or document feeder.
●
Make sure the paper is loaded correctly when loading from the input tray or document feeder.
●
Do not overload the tray or document feeder.
●
To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in
the tray or document feeder:
◦
Multipart forms
◦
Media that is damaged, curled, or wrinkled
◦
Media with cutouts or perforations
◦
Media that is heavily textured, embossed, or does not accept ink well
www.hp.com. At this time, some portions of the HP website are
◦
Media that is too lightweight or stretches easily
◦
Media that contains staples or clips
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Load paper
To load standard paper
1. Lift the output tray.
2. Slide the paper-width guides out as far as possible.
NOTE: If the paper is too long, pull out the input tray to extend it to the desired paper size.
ENWW Load paper 11
3. Insert the paper in portrait orientation and with the side to be printed facing down.
Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the
input tray, and does not exceed the stack height marking on the side of the tray.
NOTE: Do not load paper while the printer is printing.
4. Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and then close
the input tray if required.
5. Lower the output tray.
12 Chapter 2 Get started ENWW
6. Pull out the output tray extension.
NOTE: If you are loading legal size or longer paper, pull the output tray extension to the B size paper
marking.
To load an envelope
1. Lift the output tray.
ENWW Load paper 13
2. Remove all the paper from the input tray, insert the envelopes with the print side down, and load
according to the graphic.
Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the
input tray, and does not exceed the stack height marking on the side of the tray.
NOTE: Do not load envelopes while the printer is printing.
3. Slide the paper-width guides in the tray until they touch the edge of the stack of envelopes.
4. Lower the output tray.
14 Chapter 2 Get started ENWW
5. Pull out the output tray extension.
To load cards and photo paper
1. Lift the output tray.
ENWW Load paper 15
2. Insert the paper print-side down in the center of the tray.
Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the
input tray, and does not exceed the stack height marking on the side of the tray.
NOTE: Do not load paper while the printer is printing.
3. Slide the paper-width guides in the tray until they touch the edge of the stack of paper.
4. Lower the output tray.
16 Chapter 2 Get started ENWW
5. Pull out the output tray extension.
Load an original on the scanner glass
You can copy, scan, or fax originals by loading them on the scanner glass.
B-size documents cannot be scanned, copied, or faxed using the document feeder.
NOTE: Many of the special features do not work correctly if the scanner glass and lid backing are not clean.
For more information, see
NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer.
To load an original on the scanner glass
Maintain the printer.
1. Lift the scanner lid.
ENWW Load an original on the scanner glass 17
2. Load your original print-side down as shown in the following illustration.
TIP: For more help on loading an original, refer to the engraved guides along the edge of the scanner
glass.
3. Close the lid.
Load an original in the document feeder
You can copy, scan, or fax a document by placing it in the document feeder.
The document feeder tray holds a maximum of 35 sheets of plain A4-, Letter-, or legal-size paper.
B-size documents cannot be scanned, copied, or faxed using the document feeder.
CAUTION: Do not load photos in the document feeder; this might cause damage to your photos. Use only
paper that is supported by the document feeder.
NOTE: Some features, such as the Fit to Page copy feature, do not work when you load your originals in the
document feeder. For those features to work, load your originals on the scanner glass.
To load an original in the document feeder
1. Load your original print-side up into the document feeder.
a. If you are loading an original printed in portrait orientation, place the pages so that the top edge of
the document goes in first. If you are loading an original printed in landscape orientation, place the
pages so that the left edge of the document goes in first.
b. Slide the paper into the document feeder until you hear a tone or see a message on the printer
control panel display indicating that the loaded pages were detected.
TIP: For more help on loading originals in the document feeder, refer to the diagram engraved in the
document feeder tray.
18 Chapter 2 Get started ENWW
2. Slide the paper-width guides inward until they stop at the left and right edges of the paper.
Update the printer
By default, if the printer is connected to a network and Web Services has been enabled, the printer
automatically checks for updates.
To update the printer using the printer control panel
1. From the printer control panel display, touch Setup.
2. Touch Printer Maintenance.
3. Touch Update the Printer.
To enable the printer to automatically check for updates
NOTE: The default setting of Auto Update is On.
1.
From the printer control panel display, touch
2. Touch OK.
3. Touch Settings, and then touch Update the Printer.
4. Touch Auto Update and then touch On.
To update the printer using the embedded web server
1. Open the EWS.
For more information, see
2. Click the Tools tab.
3. In the Printer Updates section, click Firmware Updates, and then follow the on-screen instructions.
NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.
ENWW Update the printer 19
Embedded web server.
(HP ePrint).
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the details, contact your network administrator or the
person who set up the network.
Open the HP printer software (Windows)
After installing the HP printer software, depending on your operating system, do one of the following.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select
the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
20 Chapter 2 Get started ENWW
3Print
Most print settings are automatically handled by the software application. Change the settings manually only
when you want to change print quality, print on specific types of paper, or use special features.
TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP
ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For
more information, see
TIP: You can use this printer to print documents and photos on your mobile device (such as a smartphone
or tablet). For more information, visit the HP Mobile Printing website (
this time, this website might not be available in all languages.)
●
Print documents
●
Print brochures
●
Print on envelopes
●
Print photos
●
Print on special and custom-size paper
●
Print with AirPrintTM
●
Tips for print success
HP ePrint.
www.hp.com/go/mobileprinting). (At
Print documents
To print documents (Windows)
1. Load paper in the tray. For more information, see
2. From your software, select Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the
printer. For more information on the HP software, see
5. Select the appropriate options on the Printing Shortcut.
To change other print settings, click the other tabs.
For more printing tips, see
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
6. Click OK to close the Properties dialog box.
Load paper.
Printer management tools.
Tips for print success.
7. Click Print or OK to begin printing.
ENWW Print documents 21
To print documents (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Specify the page properties.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
●
Choose the paper size.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
●
Select the orientation.
●
Enter the scaling percentage.
4. Click Print.
Print brochures
To print brochures (Windows)
1. Load paper in the tray. For more information, see
2. On the File menu in your software application, click Print.
3. Make sure your printer is selected.
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the
printer. For more information on the HP software, see
5. Select the appropriate options on the Printing Shortcut.
To change other print settings, click the other tabs.
For more printing tips, see
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
6. Click OK.
7. Click Print or OK to begin printing.
To print brochures (OS X)
Load paper.
Printer management tools.
Tips for print success.
1. Load paper in the tray. For more information, see
2. From the File menu in your software application, click Print.
3. Make sure your printer is selected.
22 Chapter 3 Print ENWW
Load paper.
4. Specify the page properties.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
a. Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
b. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:
●
Paper Type: The appropriate photo paper type
●
Quality: Best or Maximum dpi
5. Select any other print settings that you want, and then click Print.
Print on envelopes
Avoid envelopes with the following characteristics:
●
Very slick finish
●
Self-stick adhesives, clasps, or windows
●
Thick, irregular, or curled edges
●
Areas that are wrinkled, torn, or otherwise damaged
Make sure the folds of envelopes you load in the printer are sharply creased.
NOTE: For more information about printing on envelopes, see the documentation available with the
software program you are using.
To print envelopes (Windows)
1. Load envelopes in the tray. For more information, see
2. On the File menu in your software, click Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the
printer. For more information on the HP software, see
5. Select the appropriate options on the Printing Shortcut.
To change other print settings, click the other tabs.
Load paper.
Printer management tools.
For more printing tips, see
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
6. Click OK, and then click Print or OK in the Print dialog box.
ENWW Print on envelopes 23
Tips for print success.
To print envelopes (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
a. Select the appropriate envelope size from the Paper Size pop-up menu.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
b. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to
Plain Paper.
4. Click Print.
Print photos
You can print a photo from either a computer or a USB flash drive.
CAUTION: Do not remove the flash drive from the printer USB port while it is being accessed by the printer.
This can damage the files on the USB flash drive. You can safely remove a USB flash drive only when the USB
port light is not blinking.
NOTE: The printer does not support encrypted USB flash drives.
Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair the
quality of your printout. Photo paper should be flat before printing.
TIP: You can use this printer to print documents and photos on your mobile device (such as a smartphone
or tablet). For more information, visit the HP Mobile Printing website (
this time, this website might not be available in all languages.)
To print a photo from the computer (Windows)
1. Load paper in the tray. For more information, see
2. From your software, select Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
5. Select the appropriate options on the Printing Shortcut.
www.hp.com/go/mobileprinting). (At
Load paper.
To change other print settings, click the other tabs.
For more printing tips, see
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
24 Chapter 3 Print ENWW
Tips for print success.
6. Click OK to return to the Properties dialog box.
7. Click OK, and then click Print or OK in the Print dialog box.
NOTE: After the printing is finished, remove unused photo paper from the input tray. Store the photo paper
so it does not start to curl, which could reduce the quality of your printout.
To print a photo from the computer (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
a. Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
b. Select an Orientation.
c. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:
●
Paper Type: The appropriate photo paper type
●
Quality: Best or Maximum dpi
●
Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix
option.
◦
Off: applies no changes to the image.
◦
Basic: automatically focuses the image; moderately adjusts image sharpness.
4. Select any other print settings you want, and then click Print.
To print photos from a USB flash drive
You can connect a USB flash drive (such as a keychain drive) to the USB port on the front of the printer.
1. Insert a USB flash drive into the front USB port.
2. From the control panel display, touch Print Photos.
3. From the control panel display, touch View and Print to display photos.
4. On the printer display, select a photo that you want to print and touch Continue.
5. Scroll up or down to specify the number of photos to print.
6.
Touch
Photo Fix or Red Eye Removal on and off.
(Edit) to select options to edit the selected photos. You can rotate, crop a photo, or turn
7. Touch Done and touch Continue to preview the selected photo. If you wish to adjust layout or paper
type, touch
defaults.
8. Touch Print to begin printing.
ENWW Print photos 25
(Settings), and then touch your selection. You can also save any new settings as
Print on special and custom-size paper
If your application supports custom-size paper, set the size in the application before printing the document.
If not, set the size in the printer driver. You might need to reformat existing documents to print them
correctly on custom-size paper.
To set up custom sizes (Windows)
1. Depending on your operating system, do one of the following:
●
Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices
and printers. Click or tap the printer name, and click or tap Print server properties.
●
Windows 7: From the Windows Start menu, click Devices and Printers. Select the printer name,
and select Print server properties.
●
Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. Rightclick an empty area in the Printers window, and select Server Properties.
●
Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes. From the File menu, click Server Properties.
2. Select the Create a new form check box.
3. Enter the name of the custom size paper.
4. Enter the dimensions of the custom size in the Form description (measurements) section.
5. Click Save Form, and then click Close.
To set up custom sizes (OS X)
1. Depending on your operating system, do one of the following:
●
From the File menu in your software application, click Page Setup, and then make sure the printer
you want to use is selected in the Format For pop-up menu.
●
From the File menu in your software application, click Print, and then make sure the printer you
want to use is selected.
2. Select Manage Custom Sizes in the Paper Size pop-up menu.
NOTE: If you do not see these options in the Print dialog, click the disclosure triangle next to the
Printer pop-up menu or click Show Details.
3. Click the + on the left side of the screen, double-click Untitled, and type a name for the new custom
size.
4. In the Width and Height boxes, type the dimensions, and then set the margins, if you want to customize
them.
5. Click OK.
To print on special or custom-size paper (Windows)
NOTE: Before you can print on custom-size paper, you must set up the custom size in the Print Server
Properties.
1. Load the appropriate paper in the tray. For more information, see Load paper.
2. From the File menu in your software application, click Print.
26 Chapter 3 Print ENWW
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the
printer. For more information on the HP software, see
5. On the Layout tab or Paper/Quality tab, click the Advanced button.
6. In the Paper/Output area, select the custom size from the Paper Size drop-down list.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
7. Select any other print settings that you want, and then click OK.
8. Click Print or OK to begin printing.
To print on special or custom-size paper (OS X)
Before you can print on custom-size paper, you must set up the custom size in the HP software.
Printer management tools.
1. Load the appropriate paper in the tray. For more information, see
2. From the File menu in your software, choose Print.
3. Make sure your printer is selected.
4. Choose the appropriate paper size in the Paper Size pop-up menu.
If you do not see options on the Print dialog, click Show Details.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
5. Select any other print settings you want, and then click Print.
NOTE: Software and system requirements can be found in the Readme file, which is available on the HP
printer software CD provided with your printer.
Print with AirPrint
Printing using Apple’s AirPrint is supported for iOS 4.2 and Mac OS X 10.7 or later. Use AirPrint to print
wirelessly to the printer from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later)
in the following mobile applications:
●
Mail
●
Photos
Load paper.
TM
●
Safari
●
Supported third-party applications, for example Evernote
ENWW Print with AirPrintTM 27
To use AirPrint, ensure the following:
●
The printer must be connected to the same network as your AirPrint enabled device. For more
information about using AirPrint and about which HP products are compatible with AirPrint, go to
www.hp.com/go/mobileprinting.
●
Load paper that matches the paper settings of the printer (see
Accurately setting the paper size for the paper that is loaded, enables a mobile device to know what
paper size it is printing.
Tips for print success
Software settings selected in the print driver only apply to printing, they do not apply to copying or scanning.
Ink tips
Load paper for more information).
●
If the print quality is not acceptable, see
●
Use Original HP ink cartridges.
Original HP ink cartridges are designed and tested with HP printers and papers to help you easily
produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs
required as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased Original HP ink cartridges, go to
●
Install both the black and color cartridges correctly.
For more information, see
●
Check the estimated ink levels in the cartridges to make sure there is sufficient ink.
Ink level warnings and indicators provide estimates for planning purposes only.
For more information, see
NOTE: When you receive a low-ink warning message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the cartridges until print quality
becomes unacceptable.
●
Always turn off the printer with
Paper loading tips
Printing issues for more information.
www.hp.com/go/anticounterfeit.
Replace the ink cartridges.
Check the estimated ink levels.
(the Power button) to allow the printer to protect the nozzles.
For more information, also see
●
Ensure the paper is loaded in the input tray properly, and set the correct media size and media type.
Upon loading paper in input tray, you will be prompted to set the media size and media type.
●
Load a stack of paper (not just one page). All the paper in the stack should be of the same size and type
to avoid a paper jam.
●
Load paper with the print-side down.
●
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
●
Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the guides do
not bend the paper in the tray.
28 Chapter 3 Print ENWW
Load paper.
Printer settings tips (Windows)
●
To change default print settings, click Print, Scan & Fax, and then click Set Preferences in the HP
printer software.
Depending on your operating system, do one of the following to open the printer software:
◦
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
◦
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
◦
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's
name.
●
To select the number of pages to print per sheet, on the Layout tab of the printer driver, select the
appropriate option from the Pages per Sheet drop-down list.
●
If you want to change the page orientation, set it in your application interface.
●
To view more printing settings, on the Layout or Paper/Quality tab of the printer driver, click the
Advanced button to open the Advanced Options dialog box.
NOTE: The preview on the Layout tab cannot reflect what you select from the Pages per Sheet
Layout, the Booklet, or the Page Borders drop-down lists.
◦
Print in Grayscale: Allows you to print a black and white document using the black ink only. Select
Black Ink Only, and then click the OK button.
◦
Pages per Sheet Layout: Helps you specify the order of the pages if you print document in more
than two pages per sheet.
◦
Borderless Printing: Select this feature to print photos without border. Not all paper types
support this feature. You will see an alert icon beside the option if the selected paper type in the
Media drop-down list does not support it.
◦
HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved
print quality.
◦
Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on each
side of a sheet that can then be folded into a booklet in half size of the paper. Select a binding
method from the drop-down list, and then click OK.
●
Booklet-LeftBinding: The binding side after folded into a booklet appears at the left side.
Select the option if your reading habit is from left to right.
●
Booklet-RightBinding: The binding side after folded into a booklet appears at the right side.
Select the option if your reading habit is from right to left.
◦
Page Borders: Allows you to add the borders to the pages if you print the document with two or
more pages per sheet.
●
You can use printing shortcut to save time setting printing preferences. A printing shortcut stores the
setting values that are appropriate for a particular kind of job, so that you can set all the options with a
single click. To use it, go to the Printing Shortcut tab, select one printing shortcut, and then click OK.
To add a new printing shortcut, after making settings on the Layout or Paper/Quality tab, click the
Printing Shortcut tab, click Save As and enter a name, and then click OK.
To delete a printing shortcut, select it, and then click Delete.
ENWW Tips for print success 29
NOTE: You cannot delete the default printing shortcuts.
Printer settings tips (OS X)
●
On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer.
●
On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type
and quality.
●
To print a black and white document using only black ink, choose the Paper Type/Quality from the popup menu. Then click the Color Options disclosure triangle and choose Grayscale from the Color pop-up
menu and select Black Print Cartridge Only.
Notes
●
Original HP ink cartridges are designed and tested with HP printers and papers to help you easily
produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs
required as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased Original HP ink cartridges, go to
●
Ink level warnings and indicators provide estimates for planning purposes only.
www.hp.com/go/anticounterfeit.
NOTE: When you receive a low-ink warning message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the cartridges until print quality
becomes unacceptable.
30 Chapter 3 Print ENWW
4 Copy and scan
●
Copy
●
Scan
●
Tips for copy and scan success
Copy
To copy documents
Scan
1. Make sure you have paper loaded in the main tray. For more information, see
2. Place your original print-side down on the scanner glass or print-side up in the document feeder.
3. From the printer control panel display, touch Copy.
4. Scroll up or down to select the number of copies.
TIP: To save these settings as defaults for future jobs, from the printer control panel display, touch
Copy, touch
5. Touch Black or Color to start the copy job.
You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as
a computer or an email recipient.
When scanning documents with the HP printer software, you can scan to a format that can be searched and
edited.
When scanning a borderless original, use the scanner glass and not the document feeder.
NOTE: Some scan functions are only available after you have installed the HP printer software.
TIP: If you have problems scanning documents, see Scan issues.
●
Scan to a computer
(Copy Settings), and then touch Save Current Settings.
Load paper.
●
Scan to a memory device
●
Scan to Email
●
Scan using Webscan
●
Scanning documents as editable text
●
Create a new scan shortcut (Windows)
●
Change scan settings (Windows)
ENWW Copy 31
Scan to a computer
Before scanning to a computer, make sure you have already installed the HP recommended printer software.
The printer and computer must be connected and turned on.
In addition, on Windows computers, the printer software must be running prior to scanning.
You can use the HP printer software to scan documents into editable text. For more information, see
Scanning documents as editable text.
To enable the scan to a computer feature (Windows)
The scan to a computer feature is enabled by default from the factory. Follow these instructions if the
feature has been disabled, and you wish to enable it again.
1. Open the HP printer software.
2. Go to the Scan section.
3. Select Manage Scan to Computer.
4. Click Enable.
To enable the scan to a computer feature (OS X)
The scan to a computer feature is enabled by default from the factory. Follow these instructions if the
feature has been disabled, and you wish to enable it again.
1. Open HP Utility.
2. Under Scan Settings, click Scan to Computer.
3. Ensure that Enable Scan to Computer is selected.
To scan a document or photo to a file (Windows)
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Double-click the printer icon on the desktop or do one of the following to open the printer software:
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's
name.
3. In the printer software, click Scan a Document or Photo.
4. Select the type of scan you want and then click Scan.
●
Choose Save as PDF to save the document (or photo) as a PDF file.
●
Choose Save as JPEG to save the photo (or document) as an image file.
32 Chapter 4 Copy and scan ENWW
NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for
any scan.
For more information, see
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
To scan an original from HP printer software (OS X)
1. Open HP Scan.
HP Scan is located in the Applications/Hewlett-Packard folder at the top level of the hard disk.
2. Click Scan.
3. Choose the type of scan profile you want and follow the on-screen instructions.
Change scan settings (Windows).
Scan to a memory device
You can scan directly to a USB flash drive from the printer control panel without using a computer or the HP
printer software provided with the printer.
CAUTION: Do not remove the flash drive from the printer USB port while it is being accessed by the printer.
This can damage the files on the USB flash drive. You can safely remove a USB flash drive only when the USB
port light is not blinking.
NOTE: The printer does not support encrypted USB flash drives.
You can also use the HP printer software to scan documents into editable text. For more information, see
Scanning documents as editable text.
To scan an original to a memory device from the printer control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Insert a USB flash drive.
3. Touch Scan, and then select Memory Device.
4. Make changes to scan options, if needed.
5. Touch Start Scan.
Scan to Email
The Scan-to-Email App is an application that allows you to quickly scan and email photos or documents to
the specified recipients directly from your HP e-All-in-One printer. You can set up your email addresses, log in
to your accounts with the given PIN codes, and then scan and email your documents.
This section contains the following topics:
●
Set up Scan to Email
●
Scan a document or photo to email
●
Change account settings
ENWW Scan 33
Set up Scan to Email
To set up Scan to Email
1. Enable Web Services on the printer. For more information, see
2. Touch Scan, and then touch Email.
3. On the Welcome screen, touch Continue.
4. Touch in the Email: box to enter your email address, and then touch Done.
5. Touch Continue.
6. A PIN will be sent to the email address you entered. Touch Continue.
7. Touch the PIN to enter your PIN and then touch Done.
8. Touch Store Email or Auto-login, depending upon how you want the printer to store your login
information.
9. Select your scan type by touching Photo or Document.
10. For photos, select the scan settings, and touch Continue.
For documents, continue with the next step.
11. Verify the email information, and touch Continue.
12. Touch Scan to Email.
13. Touch OK when the scan completes, and then touch Yes to send another email, or No to finish.
Scan a document or photo to email
Set up Web Services.
Scan a document or photo to email from the control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Touch Scan, and then touch Email.
3. On the control panel display, select the account that you want to use, and touch Continue.
NOTE: Select My account is not listed if you do not have an account. You will be prompted to enter
your email address and receive a PIN.
4. If prompted, enter the PIN.
5. Select your scan type by touching Photo or Document.
6. For photos, select the scan settings, and touch Continue.
For documents, continue with the next step.
7. To add or remove recipients, touch Modify Recipient(s), and when finished touch Done.
8. Verify the email information and touch Continue.
9. Touch Scan to Email.
10. Touch OK when the scan completes, and then touch Yes to send another email, or No to finish.
34 Chapter 4 Copy and scan ENWW
Scan a document or photo to email from HP printer software
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Double-click the printer icon on the desktop and then click Scan a Document or Photo, or do one of the
following:
3. Select the type of scan you want and then click Scan.
Choose Email as PDF or Email as JPEG to open your email software with the scanned file as an
attachment.
NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for
any scan.
For more information, see
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
Change account settings
To change account settings
1. Touch Scan, and then touch Email.
2. On the control panel display, select the account that you want to change, and touch Modify.
3. Select which setting you want to modify, and follow the onscreen prompts.
●
Auto-login
●
Store Email
●
Remove from list
●
Change PIN
●
Delete Account
Scan using Webscan
Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer
to your computer using a web browser.
Change scan settings (Windows).
This feature is available even if you did not install the printer software on your computer.
For more information, see
NOTE: By default, Webscan is off. You can enable this feature from the EWS.
If you are unable to open Webscan in the EWS, your network administrator might have turned it off. For more
information, contact your network administrator or the person who set up your network.
To enable Webscan
1. Open the embedded web server. For more information, see
2. Click the Settings tab.
3. In the Security section, click Administrator Settings.
ENWW Scan 35
Embedded web server.
Embedded web server.
4. Select Webscan to enable Webscan.
5. Click Apply.
To scan using Webscan
Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the
HP printer software.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the embedded web server. For more information, see
3. Click the Scan tab.
4. Click Webscan in the left pane, change any settings, and then click Start Scan.
TIP: To scan documents as editable text, you must install the HP software included with the printer. For
more information, see
Scanning documents as editable text.
Scanning documents as editable text
When scanning documents, you can use the HP software to scan documents into a format that you can
search, copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many other
documents.
●
Scan documents as editable text
●
Guidelines for scanning documents as editable text
Scan documents as editable text
Use the following guidelines for scanning documents as editable text.
To scan a document to editable text (Windows)
You can scan different types of printed documents into a format in which you can search and edit.
If Save as Editable Text (OCR) is not in the list of available scan options, you need to reinstall your software
and choose that option.
Embedded web server.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Double-click the printer icon on the desktop or do one of the following to open the printer software:
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's
name.
3. In the printer software, click Scan a Document or Photo.
4. Select Save as Editable Text (OCR) and click Scan.
36 Chapter 4 Copy and scan ENWW
NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for
any scan.
For more information, see
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
To scan documents as editable text (OS X)
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open HP Scan.
HP Scan is located in the Applications/Hewlett-Packard folder at the top level of the hard disk.
3. Click the Scan button. A dialog appears requesting confirmation of your scanning device and the scan
settings preset.
4. Follow the on-screen instructions to complete the scan.
5. When all of the pages have been scanned, select Save from the File menu. The Save dialog appears.
6. Select the type of editable text.
I want to... Follow these steps
Extract just the text, without any of the formatting of the
original
Extract the text, as well as some of the formatting of the
original
Change scan settings (Windows).
Select TXT from the Format pop-up menu.
Select RTF from the Format pop-up menu.
Extract the text and make it searchable in PDF readers Select Searchable PDF from the Format pop-up menu.
7. Click Save.
Guidelines for scanning documents as editable text
Use the following guidelines to ensure the software successfully converts your documents.
●
Make sure the scanner glass or document feeder window is clean.
Smudges or dust on the scanner glass or document feeder window can prevent the software from
converting the document to editable text
●
Make sure the document is loaded correctly.
Make sure the original is properly loaded and that the document is not skewed.
●
Make sure the text on the document is clear.
To successfully convert the document to editable text, the original must be clear and of high quality.
The following conditions can cause the software to not convert the document successfully:
◦
The text on the original is faint or wrinkled.
◦
The text is too small.
◦
The structure of the document is too complex.
ENWW Scan 37
◦
The text is tightly spaced. For example, if the text that the software converts has missing or
combined characters, "rn" might appear as "m."
◦
The text is on a colored background. Colored backgrounds can cause images in the foreground to
blend too much.
●
Choose the correct profile.
Be sure to select a shortcut or preset that allows scanning as editable text. These options use scan
settings designed to maximize the quality of your OCR scan.
Windows: Use the Editable Text (OCR) or Save as PDF shortcuts.
OS X: Use the Documents preset.
●
Save your file in the correct format.
If you want to extract just the text from the document, without any of the formatting of the original,
select a plain text format, such as Text (.txt) or TXT.
If you want to extract the text, as well as some of the formatting of the original, select Rich Text
Format, such as Rich Text (.rtf) or RTF, or searchable PDF format, such as Searchable PDF (.pdf) or
Searchable PDF.
Create a new scan shortcut (Windows)
You can create your own scan shortcut to make scanning easier. For example, you might want to regularly
scan and save photos in PNG format, rather than JPEG.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Double-click the printer icon on the desktop or do one of the following to open the printer software:
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's
name.
3. In the printer software, click Scan a Document or Photo.
4. Click Create New Scan Shortcut.
5. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then
click Create.
For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as
JPEG. This makes available the options for working with graphics when scanning.
6. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right
of the shortcut.
NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for
any scan.
For more information, see
38 Chapter 4 Copy and scan ENWW
Change scan settings (Windows).
Change scan settings (Windows)
You can modify any of the scan settings either for a singular use or save the changes to use permanently.
These settings include options such as page size and orientation, scan resolution, contrast, and the folder
location for saved scans.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Double-click the printer icon on the desktop or do one of the following to open the printer software:
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's
name.
3. In the printer software, click Scan a Document or Photo.
4. Click the More link in the top right corner of the HP Scan dialog.
The detailed settings pane appears on the right. The left column summarizes the current settings for
each section. The right column allows you to change the settings in the highlighted section.
5. Click each section at the left of the detailed settings pane to review the settings in that section.
You can review and change most settings using drop-down menus.
Some settings allow greater flexibility by displaying a new pane. These are indicated by a + (plus sign)
at the right of the setting. You must either accept or cancel any changes on this pane to return to the
detailed settings pane.
6. When you have finished changing settings, do one of the following.
●
Click Scan. You are prompted to save or reject the changes to the shortcut after the scan is
finished.
●
Click the save icon to the right of the shortcut, and then click Scan.
Tips for copy and scan success
Use the following tips to copy and scan successfully.
●
Learn how to scan to email from the printer display.
●
Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as
part of the image.
●
Load your original, print side down, on the right front corner of the glass.
●
To make a large copy of a small original, scan the original into the computer, resize the image in the
scanning software, and then print a copy of the enlarged image.
●
If you want to adjust scan size, output type, scan resolution, or file type, and so on, start scan from the
printer software.
Click here to go online for more information.
ENWW Tips for copy and scan success 39
●
To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the
software.
●
If you want to scan a document with several pages into one file instead of multiple files, start the scan
with the printer software instead of selecting Scan from the printer display.
40 Chapter 4 Copy and scan ENWW
5Fax
You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at
a later time within 24 hours and set up phone book contacts to send faxes quickly and easily to frequently
used numbers. From the printer control panel, you can also set a number of fax options, such as resolution
and the contrast between lightness and darkness on the faxes you send.
NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You can verify
the fax is set up correctly by running the fax setup test from the printer control panel.
Learn more about fax setup and test,
NOTE: The printer does not support B-size fax.
●
Send a fax
●
Receive a fax
●
Set up phone book contacts
●
Change fax settings
●
Fax and digital phone services
●
Fax on Voice over Internet Protocol
●
Use reports
Send a fax
You can send a fax in a variety of ways, depending on your situation or need.
●
Send a standard fax
●
Send a standard fax from the computer
●
Send a fax from a phone
●
Send a fax using monitor dialing
click here to go online for more information.
●
Send a fax using printer memory
●
Send a fax to multiple recipients
●
Send a fax in Error Correction Mode
Send a standard fax
You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel.
NOTE: Send single-page faxes by placing the original on the glass. Send multiple page faxes using the
document feeder.
NOTE: If you need printed confirmation that your faxes were successfully sent, fax confirmation must be
enabled.
ENWW Send a fax 41
To send a standard fax from the printer control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From the printer control panel display, touch Fax.
3. Touch Send Now.
4. Enter the fax number by using the keypad or by selecting from the phone book
TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on
the display.
5. Touch Black or Color.
If the printer detects an original loaded in the document feeder, it sends the document to the number
you entered.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast
of your fax.
Send a standard fax from the computer
You can fax a document directly from your computer without printing it first.
To use this feature, make sure you have installed the HP printer software on your computer, the printer is
connected to a working telephone line, and the fax function is set up and functioning correctly.
To send a standard fax from the computer (Windows)
1. Open the document on your computer that you want to fax.
2. On the File menu in your software application, click Print.
3. From the Name list, select the printer that has “fax” in the name.
4. To change settings (such as selecting to send the document as a black fax or a color fax), click the
button that opens the Properties dialog box. Depending on your software application, this button might
be called Properties, Options, Printer Setup, Printer, or Preferences.
5. After you have changed any settings, click OK.
6. Click Print or OK.
7. Enter the fax number and other information for the recipient, change any further settings for the fax,
and then click Send Fax. The printer begins dialing the fax number and faxing the document.
To send a standard fax from the computer (OS X)
1. Open the document on your computer that you want to fax.
2. From the File menu in your software, click Print.
3. Select the printer that has “(Fax)” in the name.
4. Enter a fax number or a name from your Contacts that already has a fax number entry.
5. When you have finished filling out the fax information, click Fax.
Send a fax from a phone
You can send a fax using your telephone extension. This allows you to talk with the intended recipient before
sending the fax.
42 Chapter 5 Fax ENWW
To send a fax from an extension phone
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Dial the number by using the keypad on the phone that is connected to the printer.
If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax
machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the
receiving fax machine.
3. From the printer control panel display, touch Fax.
4. Touch Send Now.
5. When you are ready to send the fax, touch Black or Color.
The telephone is silent while the fax is transmitting. If you want to speak to the recipient after, remain
on the line until the transmission is complete. If you were finished talking to the recipient, you can hang
up the telephone as soon as the fax begins transmitting.
Send a fax using monitor dialing
When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds
through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control
the pace of your dialing.
TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending
fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case,
create a phone book contact to store the PIN for your calling card.
NOTE: Make sure the volume is turned on to hear a dial tone.
To send a fax using monitor dialing from the printer control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From the printer control panel display, touch Fax.
3. Touch Send Now.
4. Touch Black or Color.
5. When you hear the dial tone, enter the number by using the keypad on the printer control panel.
6. Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a phone
book contact, when prompted to enter your PIN, touch
contact where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.
Send a fax using printer memory
You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if
the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into
memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the
pages into memory, you can immediately remove the originals from the document feeder tray or scanner
glass.
(Phone book) to select the phone book
NOTE: You can only send a black-and-white fax from memory.
ENWW Send a fax 43
To send a fax using printer memory
1. Ensure that Scan and Fax Method is turned on.
a. From the printer control panel display, touch Setup.
b. Touch Fax Setup, and then touch Preferences.
c. Set Scan and Fax Method to on.
2. Load your original print-side up in the document feeder.
3. From the printer control panel display, touch Fax.
4. Touch Send Now.
5.
Enter the fax number by using the keypad, touch
touch
6. Touch Black or Color.
The printer scans the originals into memory and sends the fax when the receiving fax machine is
available.
(Call history) to select a previously dialed or received number.
Send a fax to multiple recipients
You can send a fax to multiple recipients by creating a group phone book contact made up of two or more
individual recipients.
(Phone book) to select a phone book contact, or
To send a fax to multiple recipients using group phone book
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From the printer control panel display, touch Fax.
3. Touch Send Now.
4. If the original is loaded on the scanner glass, touch Use Glass.
5.
Touch
6.
Touch
7. Touch the name of the group phone book contact.
8. Touch Send Fax.
If the printer detects an original loaded in the document feeder, it sends the document to each number
in the Group Phone Book contact.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast
of your fax.
(Phone book).
(Group Phone Book Contact).
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur
during transmission and automatically requesting retransmission of the erroneous portion. Phone charges
are unaffected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending
time and phone charges, but sends the data much more reliably. The default setting is On. Turn ECM off only
if it increases phone charges substantially, and if you can accept poorer quality in exchange for reduced
charges.
44 Chapter 5 Fax ENWW
If you turn ECM off:
●
The quality and transmission speed of faxes you send and receive are affected.
●
The Fax Speed is automatically set to Medium.
●
You can no longer send or receive faxes in color.
To change the ECM setting from the control panel
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences.
4. Scroll to Error Correction Mode to touch to turn the feature on or off.
Receive a fax
You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive
faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically
answers incoming calls and receives faxes after the number of rings that are specified by the Rings to
Answer setting. (The default Rings to Answer setting is five rings.)
If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer
reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction
feature, the printer prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the
copying finishes.
●
Receive a fax manually
●
Set up backup fax
●
Reprint received faxes from memory
●
Forward faxes to another number
●
Set automatic reduction for incoming faxes
●
Block unwanted fax numbers
●
Receive faxes using HP Digital Fax
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still
connected. You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is directly connected to the printer (on the 2-EXT port).
To receive a fax manually
1. Make sure the printer is turned on and you have paper loaded in the main tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the
printer answers. Or, turn off the Auto Answer setting so that the printer does not automatically answer
incoming calls.
ENWW Receive a fax 45
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax
machine.
5. Do the following when you hear fax tones from a sending fax machine.
a. From the printer control panel display, touch Fax, touch Send and Receive, and then touch
Receive Now.
b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The
phone line is silent during fax transmission.
Set up backup fax
Depending on your preference and security requirements, you can set up the printer to store all the faxes it
receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives.
To set backup fax from the printer control panel
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences.
4. Touch Backup Fax Reception.
5. Touch the required setting.
On The default setting. When Backup fax is On, the printer stores all received faxes in memory. This
enables you to reprint up to 30 of the most recently printed faxes if they are still saved in
memory.
NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives new
faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax
calls.
NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might not be
stored in memory due to memory limitations.
On Error Only Causes the printer to store faxes in memory only if an error condition exists that prevents the
printer from printing the faxes (for example, if the printer runs out of paper). The printer
continues to store incoming faxes as long as there is memory available. (If the memory becomes
full, the printer stops answering incoming fax calls.) When the error condition is resolved, the
faxes stored in memory print automatically, and then they are deleted from memory.
Off Faxes are never stored in memory. For example, you might want to turn off Backup fax for
security purposes. If an error condition occurs that prevents the printer from printing (for
example, the printer runs out of paper), the printer stops answering incoming fax calls.
Reprint received faxes from memory
The received faxes that are not printed are stored in memory.
NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete the
faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes.
You can reprint up to 30 of the most recently printed faxes, if they are still in memory. For example, you
might need to reprint your faxes if you lost the copy of your last printout.
46 Chapter 5 Fax ENWW
To reprint faxes in memory from the printer control panel
1. Make sure you have paper loaded in the main tray. For more information, see
2. From the printer control panel display, touch Fax.
3. Touch Reprint.
The faxes are printed in the reverse order from which they were received with the most recently
received fax printed first, and so on.
4.
If you want to stop reprinting the faxes in memory, touch
Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and
white, regardless of how they were originally sent.
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to
make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the printer control panel
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences.
4. Touch Fax Forwarding.
Load paper.
(Cancel).
5. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax.
NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is
not turned on), the printer prints the fax. If you set up the printer to print error reports for received
faxes, it also prints an error report.
6. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then
touch Done. Enter the required information for each of the following prompts: start date, start time,
end date, and end time.
7. Fax forwarding is activated. Touch OK to confirm.
If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone
number. When the power is restored to the printer, the fax forwarding setting is still On.
NOTE: You can cancel fax forwarding by selecting Off from the Fax Forwarding menu.
Set automatic reduction for incoming faxes
The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the
loaded paper size. This setting is turned on by default, so the image of the incoming fax is reduced to fit on
one page, if possible. If this feature is turned off, information that does not fit on the first page is printed on
a second page. Automatic Reduction is useful when you receive a fax larger than A4/Letter-size fax and A4/
Letter-size paper is loaded in the input tray.
To set automatic reduction from the printer control panel
1. From the printer control panel display, touch Fax.
2. Touch Setup.
ENWW Receive a fax 47
3. Touch Preferences.
4. Scroll to Automatic Reduction and touch to turn the feature on or off.
Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the
printer does not receive faxes received from those numbers. When an incoming fax call is received, the
printer compares the number to the list of junk fax numbers to determine if the call should be blocked. If the
number matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of
fax numbers you can block varies by model.)
NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region,
Junk Fax Blocking does not appear in the Preferences menu.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a
Caller ID service.
You can block specific fax numbers by adding them to the junk fax list, unblock these numbers by removing
them from the junk fax list, and print a list of blocked junk fax numbers.
To add a number to the junk fax list
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences.
4. Touch Junk Fax Blocking.
5. Touch + (Plus Sign).
6. Do one of the following.
●
To select a fax number to block from the call history list, touch
●
Manually enter a fax number to block, and touch Add.
NOTE: Make sure you enter the fax number as it appears on the control panel display, and not the fax
number that appears on the fax header of the received fax, as these numbers can be different.
To remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove it from the junk fax list.
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Preferences.
4. Touch Junk Fax Blocking.
5. Touch the number you want to remove, and then touch Remove.
(Call history).
To print a junk fax list
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Reports.
3. Touch Print Fax Reports.
48 Chapter 5 Fax ENWW
4. Touch Junk Fax Report.
5. Touch Print to begin printing.
Receive faxes using HP Digital Fax
You can use HP Digitial Fax to automatically receive faxes and save them directly to your computer. This
saves paper and ink.
Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format).
The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's
information, Y is the date, and Z is the time that the fax was received.
NOTE: Fax to Computer is available for receiving black-and-white faxes only. Color faxes will be printed.
HP Digital Fax requirements
●
The destination folder of the computer must be available at all times. Faxes will not be saved if the
computer is asleep or in hibernate mode.
●
Paper must be loaded in the input tray. For more information, see
To set up HP Digital Fax (Windows)
1. Open the HP printer software.
2. Click Print, Scan & Fax and click Digital Fax Setup Wizard.
3. Follow the on-screen instructions.
To set up HP Digital Fax (OS X)
1. Open HP Utility. For more information, see
2. Select the printer.
3. Click Digital Fax Archive in the Fax Settings section.
To modify settings from the HP printer software (Windows)
1. Open the HP printer software.
2. Click Print, Scan & Fax and click Digital Fax Setup Wizard.
3. Follow the on-screen instructions.
To modify settings from the HP printer software (OS X)
1. Open HP Utility. For more information, see
HP Utility (OS X).
HP Utility (OS X).
Load paper.
2. Select the printer.
3. Click Digital Fax Archive in the Fax Settings section.
To turn off HP Digital Fax
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Preferences and then touch HP Digital Fax.
ENWW Receive a fax 49
4. Touch Turn Off HP Digital Fax.
5. Touch Yes.
Set up phone book contacts
You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers
using the printer control panel.
TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also
use tools available on your computer, such as the HP software included with the printer and the printer EWS.
For more information, see
●
Create and edit a phone book contact
●
Create and edit a group phone book contact
●
Delete phone book contacts
●
Print a list of phone book contacts
Create and edit a phone book contact
You can store fax numbers as phone book contacts.
To set up phone book contacts
Printer management tools.
1. From the printer control panel display, touch Fax.
2. Touch Send Now.
3.
Touch
4.
Touch
5. Touch
6. Touch Name and then type the name of the phone book contact, and then touch Done.
7. Touch Fax Number and type the fax number for the phone book contact, and then touch Done.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.
8. Touch Add.
To change phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Send Now.
3. Touch
4.
Touch
(Phone book).
(Phone Book Contact).
(Plus Sign) to add a contact.
(Phone book).
(Phone Book Contact).
5.
Touch
6. Touch the phone book contact that you want to edit.
7. Touch Name and then edit the name of the Phone Book contact, and then touch Done.
50 Chapter 5 Fax ENWW
(Edit) to edit a contact.
8. Touch Fax Number and edit the fax number for the phone book contact, and then touch Done.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.
9. Touch Done.
Create and edit a group phone book contact
You can store groups of fax numbers as group phone book contacts.
To set up group phone book contacts
NOTE: Before you can create a group phone book contact, you must have already created at least one
phone book contact.
1. From the printer control panel display, touch Fax.
2. Touch Send Now.
3.
Touch
(Phone book).
4.
Touch
5.
Touch
6. Touch Name and then type the name of the group, and then touch Done.
7. Touch Number of Members, select the phone book contacts you want to include in this group, and then
touch Select.
8. Touch Create.
To change group phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Send Now.
3.
Touch
4.
Touch
5.
Touch
6. Touch the group phone book contact that you want to edit.
7. Touch Name and then edit the name of the group phone book contact, and then touch Done.
8. Touch Number of Members.
(Group Phone Book Contact).
(Plus Sign) to add a group.
(Phone book).
(Group Phone Book Contact).
(Edit) to edit a group.
9.
Select the phone book contacts you want to delete from this group, or touch
contact to the group.
10. Touch Done.
(Plus Sign) to add a
Delete phone book contacts
You can delete phone book contacts or group phone book contacts.
ENWW Set up phone book contacts 51
1. From the printer control panel display, touch Fax.
2. Touch Send Now.
3. Touch
4.
Touch
5.
Touch
6. Touch the name of the phone book contact you want to delete.
7. Touch Delete.
8. Touch Yes to confirm.
(Phone book).
(Phone Book Contact).
(Edit).
Print a list of phone book contacts
You can print a list of your phone book contacts.
1. Load paper in the tray. For more information, see
2. From the printer control panel display, touch Fax.
3. Touch Setup, and then touch Reports.
4. Touch Print Phone Book.
Change fax settings
After completing the steps in the getting started guide that came with the printer, use the following steps to
change the initial settings or to configure other options for faxing.
Load paper.
●
Configure the fax header
●
Set the answer mode (Auto answer)
●
Set the number of rings before answering
●
Change the answer ring pattern for distinctive ring
●
Set the dial type
●
Set the redial options
●
Set the fax speed
●
Set the fax sound volume
Configure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP recommends that you
set up the fax header by using the HP software provided with the printer. You can also set up the fax header
from the printer control panel, as described here.
NOTE: In some countries/regions, the fax header information is a legal requirement.
To set or change the fax header
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
52 Chapter 5 Fax ENWW
3. Touch Fax Header.
4. Enter your personal or company name, and then touch Done.
5. Enter your fax number, and then touch Done.
Set the answer mode (Auto answer)
The answer mode determines whether the printer answers incoming calls.
●
Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer
answers all incoming calls and faxes.
●
Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to
respond in person to the incoming fax call or else the printer does not receive faxes.
To set the answer mode
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Auto Answer to turn it on or off.
You may also access this feature by pressing
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are
automatically answered.
The Rings to Answer setting is important if you have an answering machine on the same phone line as the
printer, because you want the answering machine to answer the phone before the printer does. The number
of rings to answer for the printer should be greater than the number of rings to answer for the answering
machine.
For example, set your answering machine to a low number of rings and the printer to answer in the maximum
number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering
machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the fax.
If the call is a voice call, the answering machine records the incoming message.
To set the number of rings before answering
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Rings to Answer.
4. Touch the number of rings.
(the Fax Status button) on the Home screen.
5. Touch Done to accept the setting.
Change the answer ring pattern for distinctive ring
Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one
phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set
up the printer to answer incoming calls that have a specific ring pattern.
ENWW Change fax settings 53
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern
to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for
a fax number. When the printer detects the specified ring pattern, it answers the call and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring.
With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this
call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All Rings.
NOTE: The printer cannot receive faxes when the main phone number is off the hook.
To change the answer ring pattern for distinctive ring
1. Verify that the printer is set to answer fax calls automatically.
2. From the printer control panel display, touch Fax.
3. Touch Setup, and then select Preferences.
4. Touch Distinctive Ring.
5. A message appears stating that this setting should not be changed unless you have multiple numbers
on the same telephone line. Touch Yes to continue.
6. Do one of the following:
●
Touch the ring pattern assigned by your telephone company to fax calls.
●
Touch Ring Pattern Detection, and then follow the instructions on the printer control panel.
NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature
before it finishes, the ring pattern is automatically set to the default, which is All Rings.
NOTE: If you are using a PBX phone system that has different ring patterns for internal and external
calls, you must call the fax number from an external number.
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change
the setting unless you know that your phone line cannot use tone dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Dial Type.
4. Touch to select Tone or Pulse.
Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the
printer attempts to redial based on the settings for the redial options. Use the following procedure to turn
the options on or off.
54 Chapter 5 Fax ENWW
●
Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The
default is On.
●
No answer redial: If this option is turned on, the printer redials automatically if the receiving fax
machine does not answer. The default is Off.
●
Connection problem redial: If this option is turned on, the printer redials automatically if there has
been a problem connecting with the receiving fax machine. Connection problem redial works only for
sending faxes from memory. The default is On.
To set the redial options
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Auto Redial.
4. Touch Busy Redial, No Answer Redial, or Connection Problem Redial to switch it on or off.
Set the fax speed
You can set the fax speed used to communicate between your printer and other fax machines when sending
and receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be required:
●
An Internet phone service
●
A PBX (private branch exchange) system
●
Fax on Voice over Internet Protocol (VoIP)
●
An integrated services digital network (ISDN) service
If you experience problems sending and receiving faxes, try using a slower Fax Speed. The following table
provides the available fax speed settings.
Fax speed setting Fax speed
Fast v.34 (33600 baud)
Medium v.17 (14400 baud)
Slow v.29 (9600 baud)
To set the fax speed
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Fax Speed.
4. Touch to select an option.
Set the fax sound volume
You can change the volume of fax sounds.
ENWW Change fax settings 55
To set the fax sound volume
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Preferences.
3. Touch Fax Volume.
4. Touch to select Soft, Loud, or Off.
You may also access this feature by pressing
Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such as the following:
●
DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL
in your country/region.)
●
PBX: A private branch exchange (PBX) phone system.
●
ISDN: An integrated services digital network (ISDN) system.
●
VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the
Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
For more information, see
HP printers are designed specifically for use with traditional analog phone services. If you are in a digital
phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog filters or
converters when setting up the printer for faxing.
NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in
all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss
with the telephone company directly for the correct setup options based on their line services provided.
Fax on Voice over Internet Protocol.
(the Fax Status button) on the Home screen.
Fax on Voice over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with
your printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
The following are indications you probably use a VoIP service.
●
Dial a special access code along with the fax number.
●
Have an IP converter box that connects to the Internet and provides analog phone ports for the fax
connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the
printer. This means that your connection to the Internet must be done either through a converter box (which
supplies regular analog phone jacks for fax connections) or your telephone company.
TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often
limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction
mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes.
If you have questions about Internet faxing, contact your Internet faxing services support department or your
local service provider for further assistance.
56 Chapter 5 Fax ENWW
Use reports
You can set up the printer to print error reports and confirmation reports automatically for each fax you send
and receive. You can also manually print system reports as required; these reports provide useful system
information about the printer.
By default, the printer is set to print a report only if there is a problem sending or receiving a fax.
A confirmation message that indicates whether a fax was successfully sent appears briefly on the control
panel display after each transaction.
NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel or the HP
software. For more information, see
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive
a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do
not need to replace the ink cartridges until the print quality becomes unacceptable.
NOTE: Ensure that the printheads and ink cartridges are in good conditions and installed properly. For more
information, see
This section contains the following topics:
●
Print fax confirmation reports
●
Print fax error reports
●
Print and view the fax log
Check the estimated ink levels.
Work with ink cartridges.
●
Clear the fax log
●
Print the details of the last fax transaction
●
Print a Caller ID Report
●
View the Call History
Print fax confirmation reports
You can print a confirmation report either when a fax is sent, or when any fax is sent or received. The default
setting is On (Fax Send). When turned off, a confirmation message appears briefly on the control panel after
each fax is sent or received.
To enable fax confirmation
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Reports and touch Fax Confirmation.
4. Touch to select one of the following options.
Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the
default setting.
On (Fax Send) Prints a fax confirmation report for every fax you send.
On (Fax Receive) Prints a fax confirmation report for every fax you receive.
On (Fax Send and Fax
Receive)
Prints a fax confirmation report for every fax you send and receive.
ENWW Use reports 57
To include an image of the fax on the report
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Reports and touch Fax Confirmation.
4. Touch On (Fax Send) or On (Fax Send and Fax Receive).
5. Touch Fax confirmation with image.
Print fax error reports
You can configure the printer so that it automatically prints a report when there is an error during
transmission or reception.
To set the printer to print fax error reports automatically
1. From the printer control panel display, touch Fax.
2. Touch Setup.
3. Touch Reports and touch Fax Error Reports.
4. Touch to select one of the following.
On (Fax Send and Fax
Receive)
Off Does not print any fax error reports.
On (Fax Send) Prints whenever a transmission error occurs. This is the default setting.
On (Fax Receive) Prints whenever a receiving error occurs.
Prints whenever a fax error occurs.
Print and view the fax log
You can print a log of faxes that have been received and sent by the printer.
To print the fax log from the printer control panel
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Reports.
3. Touch Print Fax Reports.
4. Touch Print Last 30 Transactions.
5. Touch Print to begin printing.
Clear the fax log
Clearing the fax log also deletes all faxes stored in memory.
To clear the fax log
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Tools.
3. Touch Clear Fax Logs.
58 Chapter 5 Fax ENWW
Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax
number, number of pages, and the fax status.
To print the Last Fax Transaction report
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Reports.
3. Touch Print Fax Reports.
4. Touch Last Transaction Log.
5. Touch Print to begin printing.
Print a Caller ID Report
You can print a list of Caller ID fax numbers.
To print a Caller ID History Report
1. From the printer control panel display, touch Fax.
2. Touch Setup, and then touch Reports.
3. Touch Print Fax Reports.
4. Touch Caller ID Report.
5. Touch Print to begin printing.
View the Call History
You can view a list of all the calls placed from the printer.
NOTE: You cannot print the call history.
To view the call history
1. From the printer control panel display, touch Fax.
2. Touch Send Now.
3.
4.
Touch
Touch
(Phone book).
(Call history).
ENWW Use reports 59
6 Web Services
The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain
documents, and print them faster and with less hassle—and all without using a computer.
NOTE: To use these web features, the printer must be connected to the Internet (either using an Ethernet
cable or wireless connection). You cannot use these web features if the printer is connected using a USB
cable.
This section contains the following topics:
●
What are Web Services?
●
Set up Web Services
●
Use Web Services
●
Remove Web Services
What are Web Services?
HP ePrint
●
HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime,
from any location. It's as simple as sending an email to the email address assigned to your printer when
you enable Web Services on the printer. No special drivers or software are needed. If you can send an
email, you can print from anywhere, using HP ePrint.
NOTE: You can sign up for an account on HP Connected (
configure the ePrint settings.
Once you have signed up for an account on HP Connected (www.hpconnected.com), you can sign in to
view your HP ePrint job status, manage your HP ePrint printer queue, control who can use your printer's
HP ePrint email address to print, and get help for HP ePrint.
HP Printables
●
HP Printables allow you to easily locate and print preformatted web content, directly from your printer.
You can also scan and store your documents digitally on the Web.
HP Printables provide a wide range of content, from store coupons to family activities, news, travel,
sports, cooking, photos, and many more. You can even view and print your online images from popular
photo sites.
Certain HP Printables also allow you to schedule the delivery of app content to your printer.
Preformatted content designed specifically for your printer means no cut-off text and pictures and no
extra pages with only one line of text. On some printers, you can also choose paper and print quality
settings on the print preview screen.
Set up Web Services
Before you set up Web Services, make sure your printer is connected to the Internet using either an Ethernet
or wireless connection.
www.hpconnected.com), and sign in to
60 Chapter 6 Web Services ENWW
To set up Web Services, use one of the following methods.
To set up Web Services using the printer control panel
1. From the printer control panel display, touch Setup.
2. Touch Web Services Setup.
3. Touch Accept to accept the Web Services terms of use and enable Web Services.
4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product
updates.
NOTE: When updates are available, they are automatically downloaded and installed, and then the
printer restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
5. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to finish the setup.
To set up Web Services using the embedded web server
1. Open the EWS. For more information, see
2. Click the Web Services tab.
3. In the Web Services Settings section, click Setup, click Continue, and follow the on-screen instructions
to accept the terms of use.
4. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: When updates are available, they are automatically downloaded and installed, and then the
printer restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
5. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to finish the setup.
To set up Web Services using the HP printer software (Windows)
1. Open the HP printer software.
2. In the window that appears, double-click Print, Scan & Fax and then select Connect Printer to the Web
under Print. The printer's home page (embedded web server) opens.
3. Click the Web Services tab.
Embedded web server.
4. In the Web Services Settings section, click Setup, click Continue, and follow the on-screen instructions
to accept the terms of use.
5. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: When updates are available, they are automatically downloaded and installed, and then the
printer restarts.
ENWW Set up Web Services 61
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the details, contact your network administrator
or the person who set up the network.
6. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to finish the setup.
Use Web Services
The following section describes how to use and configure Web Services.
●
HP ePrint
●
HP Printables
HP ePrint
To use HP ePrint, do the following:
●
Be sure you have an Internet- and email-capable computer or mobile device.
●
Enable Web Services on the printer. For more information, see
TIP: For more information about managing and configuring HP ePrint settings and to learn about the latest
features, visit HP Connected at
Set up Web Services.
www.hpconnected.com.
To print documents using HP ePrint
1. On your computer or mobile device, open your email application.
2. Create a new email message, and then attach the file that you want to print.
3. Enter the HP ePrint email address in the “To” field, and then select the option to send the email
message.
NOTE: Do not enter any additional email addresses in either the "To" or "Cc" fields. The HP ePrint
server does not accept print jobs if there are multiple email addresses.
To find the HP ePrint email address
1.
From the printer control panel display, touch
2. To customize the email address, touch Print Info. The printer prints an information page that contains
the printer code and instructions on how to customize the email address.
To turn off HP ePrint
1.
From the printer control panel, touch
2. Touch ePrint, and then touch Off.
NOTE: To remove all Web Services, see
(HP ePrint).
(HP ePrint), and then touch (Web Services Settings).
Remove Web Services.
HP Printables
HP Printables allow you to easily locate and print preformatted web content, directly from your printer.
62 Chapter 6 Web Services ENWW
To use HP Printables
1.
From the printer control panel, touch
2. Touch the HP Printables you want to use.
For more information about individual HP Printables, visit
To manage HP Printables
●
You can manage your HP Printables with HP Connected. You can add, configure, or remove HP
Printables, and set the order in which they appear on your printer control panel display.
Turn off HP Printables
1.
From the printer control panel, touch
2. Touch HP Printables, and then touch Off.
NOTE: To remove all Web Services, see
Remove Web Services.
Remove Web Services
Use the following instructions to remove Web Services.
To remove Web Services using the printer control panel
1. From the printer control panel display, touch
(HP Printables).
www.hpconnected.com.
(HP ePrint), and then touch (Web Services Settings).
(HP ePrint), and then touch (Web Services Settings).
2. Touch Remove Web Services.
To remove Web Services using the embedded web server
1. Open the EWS. For more information, see
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer.
Embedded web server.
ENWW Remove Web Services 63
7 Work with ink cartridges
This section contains the following topics:
●
Information on ink cartridges and the printhead
●
Check the estimated ink levels
●
Printing with black or color ink only
●
Replace the ink cartridges
●
Order ink cartridges
●
Store printing supplies
●
Anonymous usage information storage
●
Ink cartridge warranty information
Information on ink cartridges and the printhead
The following tips help maintain HP ink cartridges and ensure consistent print quality.
●
The instructions in this user guide are for replacing ink cartridges, and are not intended for first time
installation. For the first time installation, follow the instructions in the setup poster provided with the
printer.
●
When you turn the printer off, always use
printhead and protect it from damage.
●
Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.
●
Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause
temporary printing problems.
●
If you are transporting the printer, do the following to prevent ink leaking from the printer or other
damage from occurring to the printer:
◦
Make sure you turn off the printer by pressing
internal motion stop before unplugging the printer.
◦
The printer must be transported sitting flat; it should not be placed on its side, back, front, or top.
CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print
quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when ink
cartridges are missing.
(the Power button). This allows the printer to cap the
Check the estimated ink levels
You can check the estimated ink levels from the printer software or from the printer control panel.
To check the estimated ink levels from the printer control panel
▲
From the Home screen, touch
(the Ink icon) to display the estimated ink levels.
(the Power button). Wait until all sounds of
64 Chapter 7 Work with ink cartridges ENWW
To check the ink levels from HP printer software (Windows)
1. Open the HP printer software.
2. In the printer software, click Estimated Ink Levels.
To check the ink levels from the HP printer software (OS X)
1. Open HP Utility.
HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard
disk.
2. Select the HP OfficeJet 7510 series from the list of devices at the left of the window.
3. Click Supplies Status.
The estimated ink levels appear.
4. Click All Settings to return to the Information and Support pane.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in
another printer, the ink level indicator might be inaccurate or unavailable.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a
low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not
have to replace the cartridges until you are prompted to.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the
initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which
keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after
it is used. For more information, see
www.hp.com/go/inkusage.
Printing with black or color ink only
For regular usage, this product is not designed to print using only the black cartridge when the color
cartridges are out of ink.
However, your printer is designed to let you print as long as possible when your cartridges start to run out of
ink.
When there is sufficient ink in the printhead, the printer will offer you the use of black ink only when one or
more of the color cartridges are out of ink, and the use of color ink only when the black cartridge is out of ink.
●
The amount that you can print using black or color ink only is limited, so have replacement ink
cartridges available when you are printing with black or color ink only.
●
When there is no longer sufficient ink to print you will get a message that one or more cartridges are
depleted, and you will need to replace the depleted cartridges before you resume printing.
CAUTION: While ink cartridges are not damaged when left outside of the printer, the printhead does need to
have all cartridges installed at all times after the printer is set up and in use. Leaving one or more cartridge
slots empty for an extended period may lead to print quality problems and possibly damage the printhead. If
you have recently left a cartridge out of the printer for an extended period, or if you have had a recent paper
jam, and have noticed poor print quality, clean the printhead. For more information, see
printhead and ink cartridges.
Maintain the
ENWW Printing with black or color ink only 65
Replace the ink cartridges
If you do not already have replacement ink cartridges for the printer, see Order ink cartridges. Not all
cartridges are available in all countries/regions.
CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print
quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when ink
cartridges are missing.
For information on recycling used ink supplies, see HP inkjet supplies recycling program.
To replace the ink cartridges
1. Make sure the printer is turned on.
2. Open the ink cartridge access door.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Press the front of the ink cartridge to release it, and then remove it from the slot.
4. Remove the new ink cartridge from its packaging.
66 Chapter 7 Work with ink cartridges ENWW
5. Using the color-coded letters for help, slide the ink cartridge into the empty slot until it clicks securely
into the slot.
Make sure that you insert the ink cartridge into the slot that has the same colored letter as the color you
are installing.
6. Repeat steps 3 through 5 for each ink cartridge you are replacing.
7. Close the ink cartridge access door.
Order ink cartridges
To order ink cartridges, go to www.hp.com. (At this time, some portions of the HP website are available in
English only.) Ordering cartridges online is not supported in all countries/regions. However, many countries
have information on ordering by telephone, locating a local store and printing a shopping list. In addition, you
can visit the
country.
Use only the replacement cartridges that have the same cartridge number as the ink cartridge you are
replacing. You can find the cartridge number in the following places:
●
●
●
●
NOTE: The Setup ink cartridge that comes with the printer is not available for separate purchase.
www.hp.com/buy/supplies page to obtain information about purchasing HP products in your
On the label of the ink cartridge you are replacing.
On a sticker inside the printer. Open the ink cartridge access door to locate the sticker.
In the printer software, click Shop, and then click Shop For Supplies Online.
In the embedded web server, by clicking the Tools tab, and then, under Product Information clicking
Ink Gauge. For more information, see
Store printing supplies
●
Keep all ink cartridges in the original sealed packages until they are needed.
●
Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal ink
cartridge health, be sure to turn off the printer properly by pressing
Embedded web server.
(the Power button)
●
Store ink cartridges at room temperature (15-35° C or 59-95° F).
ENWW Order ink cartridges 67
Anonymous usage information storage
The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In
addition, this memory chip stores a limited set of anonymous information about the usage of the printer,
which might include the following: the number of pages printed using the cartridge, the page coverage,
frequency of printing, and the printing modes used.
This information helps HP design future printers to meet our customers' printing needs. The data collected
from the cartridge memory chip does not contain information that can be used to identify a customer or user
of the cartridge or their printer.
HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling
program (HP Planet Partners:
studied in order to improve future HP printers. HP partners who assist in recycling this cartridge might have
access to this data, as well.
Any third party possessing the cartridge might have access to the anonymous information on the memory
chip. If you prefer to not allow access to this information, you can render the chip inoperable. However, after
you render the memory chip inoperable, the cartridge cannot be used in an HP printer.
If you are concerned about providing this anonymous information, you can make this information
inaccessible by turning off the memory chip's ability to collect the printer's usage information.
To disable the usage information function
1. From the printer control panel, touch Setup.
www.hp.com/recycle). The memory chips from this sampling are read and
2. Touch Preferences.
3. Flick to the end of the option list and switch off the Automatically Send Anonymous Data and Store
Anonymous Usage Information options.
NOTE: To turn the usage information function on, restore the factory defaults.
NOTE: You can continue to use the cartridge in the HP printer if you turn off the memory chip's ability to
collect the printer's usage information.
Ink cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This
warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or
tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end of
warranty date has not been reached. The end of warranty date, in YYYY-MM format, may be found on the
product as indicated:
68 Chapter 7 Work with ink cartridges ENWW
8Network setup
Additional advanced settings are available from the printer's home page (embedded web server or EWS). For
more information, see
This section contains the following topics:
●
Set up the printer for wireless communication
●
Change network settings
●
Use Wi-Fi Direct
Set up the printer for wireless communication
●
Before you begin
●
Set up the printer on your wireless network
●
Change the connection type
●
Test the wireless connection
●
Turn on or off the wireless capability of the printer
Embedded web server.
NOTE: If you encounter problems connecting the printer, see
TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing
Center (
www.hp.com/go/wirelessprinting).
Before you begin
Ensure the following:
●
The printer is not connected to the network using an Ethernet cable.
●
The wireless network is set up and working properly.
●
The printer and the computers that use the printer are on the same network (subnet).
While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a
wireless password.
●
The wireless network name is the name of your wireless network.
●
The wireless password prevents other people from connecting to your wireless network without your
permission. Depending on the level of security required, your wireless network might use either a WPA
passphrase or WEP key.
If you have not changed the network name or the security passkey since setting up your wireless network,
you can sometimes find them on the back or side of the wireless router.
If you cannot find the network name or the security password or cannot remember this information, see the
documentation provided with your computer or with the wireless router. If you still cannot find this
information, contact your network administrator or the person who set up the wireless network.
Network and connection issues.
ENWW Set up the printer for wireless communication 69
Set up the printer on your wireless network
Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.
NOTE: Before you proceed, go through the list at
1.
From the printer control panel, touch
2.
Touch
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard.
5. Follow the display instructions to complete the setup.
If you are already using the printer with a different type of connection, such as a USB connection, follow the
instructions in
(Settings).
Change the connection type to set up the printer on your wireless network.
Before you begin.
(Wireless).
Change the connection type
After you have installed the HP printer software and connected the printer to your computer or to a network,
you can use the software to change the connection type (for example, from a USB connection to a wireless
connection).
NOTE: Connecting an Ethernet cable turns off the wireless capability of the printer.
To change from an Ethernet connection to a wireless connection (Windows)
1. Remove the Ethernet cable from the printer.
2. Open the printer software after the installation.
Run the Wireless Setup Wizard to make the wireless connection. For more information, see
printer on your wireless network.
To change from a USB connection to a wireless network (Windows)
Before you proceed, go through the list at
1. Depending on your operating system, do one of the following:
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the printer
name, and then click Utilities.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, select the
printer name, and then click Utilities.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder of your printer.
2. Click Printer Setup & Software.
3. Select Convert a USB connected printer to wireless. Follow the on-screen instructions.
To change from a USB or Ethernet connection to a wireless connection (OS X)
Before you proceed, go through the list at
1. Connect the printer to your wireless network.
2. Open System Preferences.
Before you begin.
Before you begin.
Set up the
70 Chapter 8 Network setup ENWW
3. Depending on your operating system, click Print & Fax, Print, Scan, & Fax, or Printers & Scanners in
the Hardware section.
4. Select your printer in the left pane and click - at the bottom of the list. Do the same for the fax entry, if
there is one for the current connection.
5. Open HP Utility.
HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard
disk.
6. Choose Devices > HP Auto Wireless Connect and follow the prompts.
Learn more about how to change from a USB to wireless connection. Click here to go online for more
information. At this time, this website might not be available in all languages.
To change from a wireless connection to a USB or Ethernet connection (Windows)
●
Connect the USB or Ethernet cable to the printer.
To change from a wireless connection to a USB or Ethernet connection (OS X)
Add the printer to the print queue.
1. Open System Preferences.
2. Depending on your operating system, click Print & Fax, Print, Scan, & Fax, or Printers & Scanners in
the Hardware section.
3. Select your printer in the left pane and click - at the bottom of the list. Do the same for the fax entry, if
there is one for the current connection.
4. Open HP Utility.
HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard
disk.
5. Choose Devices > Setup New Device and follow the prompts.
Test the wireless connection
Print the wireless test report for information about the printer wireless connection. The wireless test report
provides information about the printer status, hardware (MAC) address, and IP address. If the printer is
connected to a network, the test report displays details about the network settings.
To print the wireless test report
1. From the printer control panel, touch
2. Touch Print Reports
3. Touch Wireless Test Report.
(the Wireless button), and then touch (Settings).
Turn on or off the wireless capability of the printer
The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on.
NOTE: Connecting an Ethernet cable to the printer automatically turns off the wireless capability and the
Wireless light.
ENWW Set up the printer for wireless communication 71
1.
From the printer control panel, touch
2. Touch Wireless Settings.
3. Touch Wireless to switch it on or off.
Change network settings
From the printer control panel, you can set up and manage your printer' wireless connection and perform a
variety of network management tasks. This includes viewing and changing network settings, restoring
network defaults, and turning the wireless function on or off.
CAUTION: Network settings are provided for your convenience. However, unless you are an advanced user,
you should not change some of these settings (such as the link speed, IP settings, default gateway, and
firewall settings).
To print network settings
Use one of the following ways:
(the Wireless button), and then touch (Settings).
●
From the printer control panel, touch
displayed. Touch Print Details to print the network configuration page.
●
From the printer control panel, touch Setup, touch Reports, and then touch Network Configuration
Report.
To set the link speed
You can change the speed at which data is transmitted over the network. The default is Automatic.
1. From the printer control panel, touch Setup and then touch Network Setup.
2. Touch Ethernet Settings.
3. Select Advanced Settings.
4. Touch Link Speed.
5. Touch the appropriate option that matches your network hardware.
To change IP settings
The default IP setting for the IP settings is Automatic, which sets the IP settings automatically. If you are an
advanced user and want to use different settings (such as the IP address, subnet mask, or the default
gateway), you can change them manually.
TIP: Before setting a manual IP address, it is recommended to first connect the printer to the network using
Automatic mode. This allows the router to configure the printer with other needed settings like subnet mask,
default gateway and DNS address.
(Wireless) or (Ethernet). The network status screen is
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address during the
installation, your network components cannot connect with the printer.
1.
From the printer control panel, touch
2.
Touch
3. Touch Ethernet Settings or Wireless Settings.
4. Touch Advanced Settings.
72 Chapter 8 Network setup ENWW
(Settings).
(Wireless) or (Ethernet).
5. Touch IP Settings.
6. A message appears warning that changing the IP address removes the printer from the network. Touch
OK to continue.
7. Automatic is selected by default. To change the settings manually, touch Manual, and then enter the
appropriate information for the following settings:
●
IP Address
●
Subnet Mask
●
Default Gateway
●
DNS Address
8. Enter your changes, and then touch Done.
9. Touch OK.
Use Wi-Fi Direct
With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable
device—without connecting to an existing wireless network.
Guidelines for using Wi-Fi Direct
●
Make sure your computer or mobile device has the necessary software.
◦
◦
●
Make sure Wi-Fi Direct for your printer is turned on.
●
Up to five computers and mobile devices can use the same Wi-Fi Direct connection.
●
Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to
a network using a wireless connection.
●
Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.
To turn on Wi-Fi Direct
1.
From the printer control panel, touch
2.
Touch
3. If the display shows that Wi-Fi Direct is Off, touch Wi-Fi Direct and then switch it on.
If you are using a computer, make sure you have installed the printer software provided with the
printer.
If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first and
then install the printer software. Select Wireless when prompted by the printer software for a
connection type.
If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit
mobile_printing_apps.html.
(Settings).
www.hp.com/global/us/en/eprint/
(Wi-Fi Direct).
TIP: You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see
Embedded web server.
ENWW Use Wi-Fi Direct 73
To print from a wireless-capable mobile device
Make sure you have installed a compatible printing app on your mobile device. For more information, visit
www.hp.com/global/us/en/eprint/mobile_printing_apps.html.
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation
provided with the mobile device.
NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the mobile device, connect to a new network. Use the process you normally use to connect to a
new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks
shown such as DIRECT-**-HP OfficeJet XXXX (where ** are the unique characters to identify your
printer and XXXX is the printer model located on the printer).
Enter the Wi-Fi Direct password when prompted.
4. Print your document.
To print from a wireless-capable computer (Windows)
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with
the computer.
NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the computer, connect to a new network. Use the process you normally use to connect to a new
wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown
such as DIRECT-**-HP OfficeJet XXXX (where ** are the unique characters to identify your printer and
XXXX is the printer model located on the printer).
Enter the Wi-Fi Direct password when prompted.
4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless
network. If the printer has been installed and connected to your computer with a USB cable, follow the
steps below to install the printer software using the HP Wi-Fi Direct connection.
a. Depending on your operating system, do one of the following:
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the printer
name, and then click Utilities.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar,
select the printer name, and then click Utilities.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select
All Programs, click HP, click the folder of your printer.
b. Click Printer Setup & Software, and then select Connect a new printer.
c. When the Connection Options software screen appears, select Wireless.
d. Select your HP printer from the detected printer list.
e. Follow the on-screen instructions.
5. Print your document.
74 Chapter 8 Network setup ENWW
To print from a wireless-capable computer (OS X)
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on Wi-Fi on the computer.
For more information, see the documentation provided by Apple.
3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-HP OfficeJet XXXX (where **
are the unique characters to identify your printer and XXXX is the printer model located on the printer).
If Wi-Fi Direct is turned on with security, enter the password when prompted.
4. Add the printer.
a. Open System Preferences.
b. Depending on your operating system, click Print & Fax, Print, Scan, & Fax, or Printers & Scanners
in the Hardware section.
c. Click + below the list of printers at the left.
d. Select the printer from the list of detected printers (the word “Bonjour” is listed the right column
beside the printer name), and click Add.
Click here for online troubleshooting for Wi-Fi Direct, or for more help with setting up Wi-Fi Direct. At
this time, this website might not be available in all languages.
ENWW Use Wi-Fi Direct 75
9 Printer management tools
This section contains the following topics:
●
Toolbox (Windows)
●
HP Utility (OS X)
●
Embedded web server
Toolbox (Windows)
The Toolbox provides maintenance information about the printer.
NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the system
requirements. System requirements can be found in the Readme file, which is available on the HP printer
software CD provided with your printer.
To open the Toolbox
1. Depending on your operating system, do one of the following:
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's
name.
2. Click Print, Scan & Fax.
3. Click Maintain Your Printer.
HP Utility (OS X)
HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and find
website support information.
NOTE: The features available in HP Utility vary depending on the selected printer.
Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink
warning message, consider having a replacement cartridge available to avoid possible printing delays. You do
not need to replace cartridges until the print quality becomes unacceptable.
Double-click HP Utility in the Hewlett-Packard folder in the Applications folder at the top level of the hard
disk.
Embedded web server
When the printer is connected to a network, you can use the printer's embedded web server (EWS) to view
status information, change settings, and manage it from your computer.
76 Chapter 9 Printer management tools ENWW
NOTE: To view or change some settings, you might need a password.
NOTE: You can open and use the embedded web server without being connected to the Internet. However,
some features are not available.
●
About cookies
●
Open the embedded web server
●
Embedded web server cannot be opened
About cookies
The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are
browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have
configured the EWS language, a cookie helps remember which language you have selected so that the next
time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that
stores customer-specific preferences) are stored on the computer until you clear them manually.
You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie
is offered, which allows you to decide which cookies to accept or refuse. You can also use your browser to
remove unwanted cookies.
Depending on your printer, if you disable cookies, you also disable one or more of the following features:
●
Using some setup wizards
●
Remembering the EWS browser language setting
●
Personalizing the EWS Home page
For information about how to change your privacy and cookie settings and how to view or delete cookies, see
the documentation available with your Web browser.
Open the embedded web server
You can access the embedded web server through either a network or Wi-Fi Direct.
To open the embedded web server through a network
1. Find out the IP address or hostname of the printer by touching
printing a network configuration page.
NOTE: The printer must be on a network and must have an IP address.
2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer.
For example, if the IP address is 123.123.123.123, type the following address into the web browser:
http://123.123.123.123.
To open the embedded web server through Wi-Fi Direct
1.
From the printer control panel, touch
2.
Touch
(Settings).
(Wireless) or (Ethernet) or by
(Wi-Fi Direct).
3. If the display shows that Wi-Fi Direct is Off, touch Wi-Fi Direct and then switch it on.
ENWW Embedded web server 77
4. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for
example: DIRECT-**-HP OfficeJet XXXX (where ** are the unique characters to identify your printer and
XXXX is the printer model located on the printer).
Enter the Wi-Fi Direct password when prompted.
5. In a supported web browser on your computer, type the following address: http://
123.123.123.123.
Embedded web server cannot be opened
Check your network setup
●
Make sure you are not using a phone cord or a crossover cable to connect the printer to the network.
●
Make sure the network cable is securely connected to the printer.
●
Make sure the network hub, switch, or router is turned on and working correctly.
Check the computer
●
Make sure the computer that you are using is connected to the network.
NOTE: You may also access the EWS if the printer's HP Wi-Fi Direct is turned on, and you know the
printer's IP address.
Check your web browser
●
Make sure the web browser meets the minimum system requirements. For more information, see
system requirements in the printer's Readme file found on the HP printer software CD.
●
If your web browser uses any proxy settings to connect to the Internet, try turning off these settings.
For more information, see the documentation available with your web browser.
●
Make sure JavaScript and cookies are enabled in your web browser. For more information, see the
documentation available with your web browser.
Check the printer IP address
●
To check the IP address of the printer, obtain the IP address by printing a network configuration page.
From the printer control panel display, touch Setup, touch Reports, and then touch Network
Configuration Report.
●
Ping the printer using the IP address from the command prompt (Windows) or from Network Utility (OS
X).
NOTE: OS X Lion and OS X Mountain Lion: Network Utility is located in the Utilities folder in the
Applications folder at the top level of the hard disk.
OS X Mavericks: Open Finder, hold down the Option key and choose System Information from the
Apple (
For example, if the IP address is 123.123.123.123, type the following at the command prompt
(Windows):
C:\ping 123.123.123.123
) menu. Choose Window > Network Utility.
Or
In Network Utility (OS X), click the Ping tab, type the 123.123.123.123 in the box, and then click Ping.
78 Chapter 9 Printer management tools ENWW
If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.
TIP: If you are using a computer running Windows, you can visit the HP online support website at
www.hp.com/support. This website provides information and utilities that can help you correct many
common printer problems.
ENWW Embedded web server 79
10 Solve a problem
The information in this section suggests solutions to common problems. If your printer is not operating
correctly and these suggestions did not solve your problem, try using one of the support services listed in
support to obtain assistance.
This section contains the following topics:
●
Jams and paper-feed issues
●
Printing issues
●
Copy issues
●
Scan issues
●
Fax issues
●
Network and connection issues
●
Printer hardware issues
●
Get help from the printer control panel
●
Understand printer reports
●
Solve problems using Web Services
HP
●
Maintain the printer
●
Restore defaults and settings
●
HP support
Jams and paper-feed issues
What do you want to do?
Clear a paper jam
Solve paper jam
issues.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing paper jams
Paper jams can occur in several locations inside the printer.
CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible.
Use an HP online troubleshooting wizard
Instructions for clearing the jam in the printer or in the automatic document feeder and resolving issues with
paper or the paper feed.
80 Chapter 10 Solve a problem ENWW
To clear an internal paper jam
CAUTION: Avoid pulling jammed paper from the front of the printer. Instead follow the steps below to clear
the jam. Pulling out jammed paper from the front of the printer might cause the paper to tear and leave torn
pieces inside the printer; this could result in more jams later.
1.
Press
(the Power button) to turn the printer off.
2. Remove all paper from the output tray.
To clear a paper jam from the rear access door
3.
a. Push the button on either side of the rear access door and then remove the door by pulling it away
from the printer.
b. Locate any jammed paper inside the printer, gently grasp it with both hands, and then pull it
towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and
wheels for torn pieces of paper that might be remaining inside the printer.
Shine a light to check for torn pieces of paper that might remain inside the printer. If you do not
remove all the pieces of paper from the printer, more paper jams are likely to occur.
c. Reinsert the rear access door into the printer until it snaps into place.
4. Check the front of the printer.
a. Open the carriage access door.
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b. Open the ink cartridge access door.
c. If there is any jammed paper, move the print carriage to the far right of the printer, grasp the
jammed paper with both hands, and then pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and
wheels for torn pieces of paper that might be remaining inside the printer.
Shine a light to check for torn pieces of paper that might remain inside the printer. If you do not
remove all the pieces of paper from the printer, more paper jams are likely to occur.
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d. Move the carriage to the far left of the printer, and do the same as in the previous step to remove
any torn pieces of paper.
5. Close the ink cartridge access door.
6.
Press
(the Power button) again to turn the printer on.
To clear a paper jam in the document feeder
1. Lift the cover of the document feeder.
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2. Lift the blue arrow label located on the front edge of the document feeder.
3. Gently pull the jammed paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels
for torn pieces of paper that might remain inside the printer.
Shine a light to check for torn pieces of paper that might remain inside the printer. If you do not remove
all the pieces of paper from the printer, more paper jams are likely to occur.
4. Close the document feeder cover, pressing down firmly until it snaps into place.
Clear a print carriage jam
Resolve a print carriage jam. Use an HP online troubleshooting wizard
If something is blocking the print carriage or it does not move easily, get step-by-step instructions.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing a print carriage jams
Remove any objects, such as paper, that are blocking the print carriage.
NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing
jammed paper from inside the printer.
Learn how to avoid paper jams
To help avoid paper jams, follow these guidelines.
●
Remove printed papers from the output tray frequently.
●
Make sure that you are printing with paper that is not wrinkled, folded, or damaged.
●
Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
84 Chapter 10 Solve a problem ENWW
●
Do not use paper that is too thick or too thin for the printer.
●
Make sure that the trays are loaded correctly and are not too full. For more information, see
paper.
●
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
●
Do not place too much paper in the document feeder tray. For information on the maximum number of
sheets allowed in the document feeder, see
●
Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the
input tray must be the same size and type.
●
Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the paperwidth guides do not bend the paper in the input tray.
●
Do not force paper too far inside the input tray.
●
If you are printing on both sides of a page, do not print highly saturated images on light weight paper.
●
Use paper types that are recommended for the printer.
●
If the printer is about to run out of paper, allow the printer to run out of paper first, and then add paper.
Do not load paper when the printer is printing.
Solve paper-feed problems
What kind of problem are you having?
Load
Specifications.
●
Paper is not picked up from a tray
◦
Make sure paper is loaded in the tray. For more information, see
loading.
◦
Make sure the paper-width guides are set to the correct markings in the tray for the paper size you
are loading. Also make sure the paper guides are snug, but not tight, against the stack.
◦
Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the
input tray, and does not exceed the stack height marking on the side of the tray.
◦
Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the
curl.
●
Pages are skewing
◦
Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull
out the input tray from the printer and reload the paper correctly, making sure that the paper
guides are aligned correctly.
◦
Load paper into the printer only when it is not printing.
●
Multiple pages are being picked up
◦
Make sure the paper-width guides are set to the correct markings in the tray for the paper size you
are loading. Also make sure the paper-width guides are snug, but not tight, against the stack.
◦
Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the
input tray, and does not exceed the stack height marking on the side of the tray.
Load paper. Fan the paper before
◦
Make sure the tray is not overloaded with paper.
◦
Use HP paper for optimum performance and efficiency.
ENWW Jams and paper-feed issues 85
Printing issues
What do you want to do?
Fix problems with page not printing (unable to print)
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.
NOTE: This utility is only available for Windows operation system.
Troubleshoot problems with
print jobs not printing.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Use an HP online troubleshooting wizard
Get step-by-step instructions if the printer is not responding or printing.
Read general instructions in the Help for unable to print issues
To resolve print issues (Windows)
NOTE: Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to
print, try the following in order:
1. Check for error messages from the printer display and resolve them by following the onscreen
instructions.
2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If
your computer is connected to the printer with a wireless connection, confirm that the connection is
working.
3. Verify that the printer is not paused or offline.
To verify that the printer is not paused or offline
a. Depending on your operating system, do one of the following:
●
Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
●
Windows 7: From the Windows Start menu, click Devices and Printers.
●
Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
●
Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b. Either double-click the icon for your printer or right-click the icon for your printer and select See
what’s printing to open the print queue.
c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer
Offline.
d. If you made any changes, try to print again.
4. Verify that the printer is set as the default printer.
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To verify that the printer is set as the default printer
a. Depending on your operating system, do one of the following:
●
Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
●
Windows 7: From the Windows Start menu, click Devices and Printers.
●
Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
●
Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as
Default Printer.
d. Try using your printer again.
5. Restart the print spooler.
To restart the print spooler
a. Depending on your operating system, do one of the following:
Windows 8.1 and Windows 8
i. Point to or tap the upper-right corner of the screen to open the Charms bar, and then click
the Settings icon.
ii. Click or tap Control Panel, and then click or tap System and Security.
iii. Click or tap Administrative Tools, and then double-click or double-tap Services.
iv. Right-click or touch and hold Print Spooler, and then click Properties.
v. On the General tab, next to Startup type, make sure that Automatic is selected.
vi. If the service is not already running, under Service status, click or tap Start, and then click or
.
tap OK
Windows 7
i. From the Windows Start menu, click Control Panel, System and Security, and then
Administrative Tools.
ii. Double-click Services.
iii. Right-click the Print Spooler, and then click Properties.
iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v. If the service is not already running, under Service status, click Start, and then click OK.
Windows Vista
i. From the Windows Start menu, click Control Panel, System and Maintenance,
Administrative Tools.
ii. Double-click Services.
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