HP Officejet
6800
HP Officejet 6800
User Guide
Copyright information
Hewlett-Packard Company notices
Acknowledgements
© 2014 Copyright Hewlett-Packard
Development Company, L.P.
Edition 1, 7/2014
The information contained in this document
is subject to change without notice.
All rights reserved. Reproduction,
adaptation, or translation of this material is
prohibited without prior written permission
of Hewlett-Packard, except as allowed
under copyright laws.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Microsoft, Windows, Windows XP,
Windows Vista, Windows 7, Windows 8,
and Windows 8.1 are U.S. registered
trademarks of Microsoft Corporation.
ENERGY STAR and the ENERGY STAR
mark are registered U.S. marks.
Mac, OS X, and AirPrint are trademarks of
Apple Inc., registered in the U.S. and other
countries.
Safety information
Always follow basic safety precautions
when using this product to reduce risk of
injury from fire or electric shock.
1. Read and understand all instructions in
the documentation that comes with the
printer.
2. Observe all warnings and instructions
marked on the product.
3. Unplug this product from wall outlets
before cleaning.
4. Do not install or use this product near
water, or when you are wet.
5. Install the product securely on a stable
surface.
6. Install the product in a protected location
where no one can step on or trip over the
line cord, and the line cord cannot be
damaged.
7. If the product does not operate normally,
see
Solve a problem.
8. There are no user-serviceable parts
inside. Refer servicing to qualified service
personnel.
Table of contents
1 How do I? .......................................................................................................................................................... 1
2 Get started ........................................................................................................................................................ 2
Accessibility .......................................................................................................................................... 2
HP EcoSolutions (HP and the Environment) ........................................................................................ 3
Manage Power ..................................................................................................................... 3
Optimize Printing Supplies ................................................................................................... 3
Understand the printer parts ................................................................................................................. 4
Front view ............................................................................................................................ 4
Printing supplies area .......................................................................................................... 5
Back view ............................................................................................................................. 5
Use the printer control panel ................................................................................................................ 6
Overview of buttons and lights ............................................................................................. 6
Control panel display icons .................................................................................................. 6
Change printer settings ........................................................................................................ 7
Paper basics ......................................................................................................................................... 8
Recommended papers for printing ...................................................................................... 8
Order HP paper supplies ................................................................................................... 10
Tips for selecting and using paper ..................................................................................... 10
Load paper ......................................................................................................................................... 11
Load an original on the scanner glass ................................................................................................ 16
Load an original in the document feeder ............................................................................................ 17
Insert a USB flash drive ...................................................................................................................... 18
Update the printer ............................................................................................................................... 18
Open the HP printer software (Windows) ........................................................................................... 19
Turn the printer off .............................................................................................................................. 19
3 Print ................................................................................................................................................................. 20
Print documents ................................................................................................................................. 20
Print brochures ................................................................................................................................... 21
Print on envelopes .............................................................................................................................. 22
Print photos ........................................................................................................................................ 23
Print on special and custom-size paper ............................................................................................. 25
Print on both sides (duplexing) ........................................................................................................... 27
Print using the maximum dpi .............................................................................................................. 28
Tips for print success ......................................................................................................................... 29
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Print with AirPrintTM ........................................................................................................................... 32
4 Copy and scan ................................................................................................................................................ 33
Copy ................................................................................................................................................... 33
Scan ................................................................................................................................................... 33
Scan to a computer ............................................................................................................ 34
Scan to a memory device .................................................................................................. 35
Scan to Email ..................................................................................................................... 36
Set up Scan to Email ......................................................................................... 36
Use Scan to Email ............................................................................................. 36
Change account settings ................................................................................... 37
Scan using Webscan ......................................................................................................... 37
Scanning documents as editable text ................................................................................ 38
Scan documents as editable text ...................................................................... 38
Guidelines for scanning documents as editable text ......................................... 39
5 Fax .................................................................................................................................................................. 41
Send a fax .......................................................................................................................................... 41
Send a standard fax ........................................................................................................... 41
Send a standard fax from the computer ............................................................................ 42
Send a fax from a phone ................................................................................................... 43
Send a fax using monitor dialing ........................................................................................ 43
Send a fax from memory ................................................................................................... 44
Send a fax to multiple recipients ........................................................................................ 44
Send a fax in Error Correction Mode ................................................................................. 45
Receive a fax ...................................................................................................................................... 45
Receive a fax manually ...................................................................................................... 46
Set up backup fax .............................................................................................................. 46
Reprint received faxes from memory ................................................................................. 47
Forward faxes to another number ...................................................................................... 47
Set automatic reduction for incoming faxes ....................................................................... 48
Block unwanted fax numbers ............................................................................................. 48
Receive faxes using HP Digital Fax ................................................................................... 49
HP Digital Fax requirements ............................................................................. 50
Activate HP Digital Fax ..................................................................................... 50
Modify HP Digital Fax settings .......................................................................... 50
Set up phone book contacts ............................................................................................................... 51
Set up and change phone book contacts .......................................................................... 51
Set up and change group phone book contacts ................................................................ 52
Delete phone book contacts .............................................................................................. 53
Print a list of phone book contacts ..................................................................................... 53
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Change fax settings ............................................................................................................................ 53
Configure the fax header ................................................................................................... 54
Set the answer mode (Auto answer) ................................................................................. 54
Set the number of rings before answering ......................................................................... 54
Change the answer ring pattern for distinctive ring ........................................................... 55
Set the dial type ................................................................................................................. 55
Set the redial options ......................................................................................................... 56
Set the fax speed ............................................................................................................... 56
Set the fax sound volume .................................................................................................. 57
Fax and digital phone services ........................................................................................................... 57
Fax over Internet Protocol .................................................................................................................. 57
Use reports ......................................................................................................................................... 58
Print fax confirmation reports ............................................................................................. 59
Print fax error reports ......................................................................................................... 59
Print and view the fax log ................................................................................................... 60
Clear the fax log ................................................................................................................. 60
Print the details of the last fax transaction ......................................................................... 60
Print a Caller ID Report ...................................................................................................... 60
View the Call History .......................................................................................................... 61
6 Web Services .................................................................................................................................................. 62
What are Web Services? .................................................................................................................... 62
Set up Web Services .......................................................................................................................... 62
Use Web Services .............................................................................................................................. 64
HP ePrint ........................................................................................................................... 64
HP Printables ..................................................................................................................... 65
Remove Web Services ....................................................................................................................... 65
7 Work with ink cartridges .................................................................................................................................. 66
Information on ink cartridges and the printhead ................................................................................. 66
Check the estimated ink levels ........................................................................................................... 66
Replace the ink cartridges .................................................................................................................. 67
Order ink cartridges ............................................................................................................................ 69
Store printing supplies ........................................................................................................................ 69
Anonymous usage information storage .............................................................................................. 69
Ink cartridge warranty information ...................................................................................................... 70
8 Network setup ................................................................................................................................................. 71
Set up the printer for wireless communication ................................................................................... 71
Before you begin ................................................................................................................ 71
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Set up the printer on your wireless network ....................................................................... 72
Change the connection type .............................................................................................. 72
Test the wireless connection ............................................................................................. 73
Turn on or off the wireless capability of the printer ............................................................ 73
Change network settings .................................................................................................................... 74
Use HP wireless direct ....................................................................................................................... 75
9 Printer management tools ............................................................................................................................... 78
Toolbox (Windows) ............................................................................................................................. 78
HP Utility (OS X) ................................................................................................................................. 78
Embedded web server ....................................................................................................................... 78
About cookies .................................................................................................................... 79
Open the embedded web server ....................................................................................... 79
Control panel lock .............................................................................................................. 80
Embedded web server cannot be opened ......................................................................... 80
10 Solve a problem ............................................................................................................................................ 82
HP support ......................................................................................................................................... 82
Register printer .................................................................................................................. 82
Support process ................................................................................................................. 82
Obtain electronic support ................................................................................................... 83
HP support by phone ......................................................................................................... 83
Before you call .................................................................................................. 83
Phone support period ........................................................................................ 84
Support phone numbers .................................................................................... 84
After the phone support period .......................................................................... 84
Get help from the printer control panel ............................................................................................... 84
Understand printer reports ................................................................................................................. 84
Printer status report ........................................................................................................... 85
Network configuration page ............................................................................................... 86
Print quality report .............................................................................................................. 88
Wireless test report ............................................................................................................ 90
Web access report ............................................................................................................. 90
Solve printer problems ....................................................................................................................... 90
Solve printing problems ...................................................................................................................... 92
Solve copy problems .......................................................................................................................... 94
Solve scan problems .......................................................................................................................... 95
Solve fax problems ............................................................................................................................. 98
The fax test failed ..........................................................................................................
The display always shows Phone Off Hook ..................................................................... 103
The printer is having problems sending and receiving faxes ........................................... 103
.... 99
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The printer cannot receive faxes, but can send faxes ..................................................... 105
The printer cannot send faxes, but can receive faxes ..................................................... 106
Fax tones are recorded on my answering machine ......................................................... 107
The phone cord that came with my printer is not long enough ........................................ 107
The computer cannot receive faxes (HP Digital Fax) ...................................................... 107
Solve problems using Web Services ................................................................................................ 108
Solve network problems ................................................................................................................... 108
General network troubleshooting ..................................................................................... 109
Unable to connect the printer wirelessly .......................................................................... 109
Maintain the printer ........................................................................................................................... 112
Clean the scanner glass .................................................................................................. 112
Clean the exterior ............................................................................................................ 113
Clean the document feeder ............................................................................................. 113
Maintain the printhead and ink cartridges ........................................................................ 115
Clear paper jams .............................................................................................................................. 115
Clear the print carriage ..................................................................................................................... 123
Restore defaults and settings ........................................................................................................... 123
Appendix A Technical information ................................................................................................................... 125
Specifications ................................................................................................................................... 125
Regulatory information ..................................................................................................................... 128
Regulatory Model Number ............................................................................................... 129
FCC statement ................................................................................................................. 129
Notice to users in Korea .................................................................................................. 129
VCCI (Class B) compliance statement for users in Japan ............................................... 130
Notice to users in Japan about the power cord ............................................................... 130
Noise emission statement for Germany ........................................................................... 130
Visual display workplaces statement for Germany .......................................................... 130
Notice to users of the U.S. telephone network: FCC requirements ................................. 131
Notice to users of the Canadian telephone network ........................................................ 132
Notice to users in the European Economic Area ............................................................. 132
Notice to users of the German telephone network .......................................................... 133
Australia wired fax statement ........................................................................................... 133
European Union Regulatory Notice ................................................................................. 133
Products with external AC Adapters ............................................................... 133
Products with wireless functionality ................................................................. 133
European telephone network declaration (Modem/Fax) ................................. 134
Declaration of conformity ................................................................................................. 135
Regulatory information for wireless products ................................................................... 136
Exposure to radio frequency radiation ............................................................ 136
Notice to users in Brazil .................................................................................. 136
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Notice to users in Canada ............................................................................... 137
Notice to users in Taiwan ................................................................................ 137
Notice to users in Mexico ................................................................................ 138
Wireless notice to users in Japan ................................................................... 138
Environmental product stewardship program ................................................................................... 138
Paper use ........................................................................................................................ 139
Plastics ............................................................................................................................ 139
Material safety data sheets .............................................................................................. 139
Recycling program ........................................................................................................... 139
HP inkjet supplies recycling program ............................................................................... 139
Disposal of waste equipment by users ............................................................................ 139
Power consumption ......................................................................................................... 139
Chemical substances ....................................................................................................... 140
Battery disposal in the Taiwan ......................................................................................... 140
Battery notice for Brazil .................................................................................................... 140
California Perchlorate Material Notice ............................................................................. 140
Toxic and hazardous substance table (China) ................................................................ 141
Restriction of hazardous substance (Ukraine) ................................................................. 141
Restriction of hazardous substance (India) ..................................................................... 141
EPEAT ............................................................................................................................. 141
China SEPA Ecolabel User Information .......................................................................... 142
Appendix B Additional fax setup ...................................................................................................................... 143
Set up faxing (parallel phone systems) ............................................................................................ 143
Select the correct fax setup for your home or office ........................................................ 144
Case A: Separate fax line (no voice calls received) ........................................................ 146
Case B: Set up the printer with DSL ................................................................................ 147
Case C: Set up the printer with a PBX phone system or an ISDN line ............................ 148
Case D: Fax with a distinctive ring service on the same line ........................................... 149
Case E: Shared voice/fax line .......................................................................................... 150
Case F: Shared voice/fax line with voice mail ................................................................. 151
Case G: Fax line shared with computer modem (no voice calls received) ...................... 152
Set up the printer with a computer dial-up modem ......................................... 153
Set up the printer with a computer DSL/ADSL modem ................................... 154
Case H: Shared voice/fax line with computer modem ..................................................... 155
Shared voice/fax with computer dial-up modem ............................................. 155
Shared voice/fax with computer DSL/ADSL modem ....................................... 157
Case I: Shared voice/fax line with answering machine .................................................... 159
Case J: Shared voice/fax line with computer modem and answering machine ............... 160
Shared voice/fax line with computer dial-up modem and answering machine 160
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Shared voice/fax line with computer DSL/ADSL modem and answering
machine ........................................................................................................... 162
Case K: Shared voice/fax line with computer dial-up modem and voice mail ................. 164
Serial-type fax setup ......................................................................................................................... 166
Test fax setup ................................................................................................................................... 166
Appendix C Errors (Windows) .......................................................................................................................... 168
Low on ink ........................................................................................................................................ 168
Very low on ink ................................................................................................................................. 169
Ink cartridge problem ........................................................................................................................ 169
Paper size mismatch ........................................................................................................................ 170
Ink cartridge carriage stalled ............................................................................................................ 170
Paper jam or tray problem ................................................................................................................ 170
Out of paper ..................................................................................................................................... 170
Document failed to print ................................................................................................................... 170
Printer failure .................................................................................................................................... 171
Door open ......................................................................................................................................... 171
Ink cartridge failure ........................................................................................................................... 171
Printer supply upgrade problem ....................................................................................................... 171
Counterfeit Cartridge Advisory ......................................................................................................... 171
Use SETUP cartridges ..................................................................................................................... 171
Do not use SETUP cartridges .......................................................................................................... 172
Incompatible ink cartridges ............................................................................................................... 172
Problem with Printer Preparation ..................................................................................................... 172
Paper too short ................................................................................................................................. 172
Ink cartridge incorrectly installed ...................................................................................................... 172
Problem with SETUP cartridges ....................................................................................................... 172
Problem with printhead ..................................................................................................................... 173
Incompatible HP Instant Ink Cartridge .............................................................................................. 173
Used HP Instant Ink Cartridge .......................................................................................................... 173
Please Connect Printer to HP Connected ........................................................................................ 173
Cannot Print ..................................................................................................................................... 173
Output tray closed ............................................................................................................................ 173
Paper Jam in Automatic Document Feeder ..................................................................................... 173
HP Protected Cartridge Installed ...................................................................................................... 173
Index .........................................................
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........................................................................................................ 174
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1 How do I?
Get started
●
Print
●
Copy and scan
●
Fax
●
Web Services
●
Work with ink cartridges
●
Solve a problem
●
ENWW 1
2 Get started
This guide provides details about how to use the printer and how to resolve problems.
Accessibility
●
HP EcoSolutions (HP and the Environment)
●
Understand the printer parts
●
Use the printer control panel
●
Paper basics
●
Load paper
●
Load an original on the scanner glass
●
Load an original in the document feeder
●
Insert a USB flash drive
●
Update the printer
●
Open the HP printer software (Windows)
●
Turn the printer off
●
Accessibility
The printer provides a number of features that make it accessible for people with disabilities.
Visual
The HP software provided with the printer is accessible for users with visual impairments or low vision
by using your operating system's accessibility options and features. The software also supports most
assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users
who are color blind, colored buttons and tabs used in the HP software have simple text or icon labels
that convey the appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed through keyboard
commands. The HP software also supports Windows accessibility options such as StickyKeys,
ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width
guides can be operated by users with limited strength and reach.
Support
For more details about the accessibility of this printer and HP's commitment to product accessibility,
visit HP's website at
For accessibility information for Mac OS X, visit the Apple website at
www.hp.com/accessibility.
www.apple.com/accessibility.
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HP EcoSolutions (HP and the Environment)
Hewlett-Packard is committed to helping you optimize your environmental footprint and empowering
you to print responsibly—at home or in the office.
For more detailed information about environmental guidelines that HP follows during the
manufacturing process, see
HP's environmental initiatives, visit
Manage Power
●
Optimize Printing Supplies
●
Manage Power
To conserve electricity, the printer comes with the following features:
Sleep mode
Power usage is reduced while in Sleep mode. The printer goes into low-power mode after 5 minutes
of inactivity.
To change the period of inactivity before the printer goes to sleep:
Environmental product stewardship program. For more information about
www.hp.com/ecosolutions.
1. From the printer control panel display, touch
2. Touch Sleep Mode, and then touch the desired option.
Schedule On and Off
Use this feature to automatically the printer on or off on selected days. For example, you can
schedule the printer to turn on at 8 a.m. and turn off at 8 p.m. from Monday to Friday. In this way, you
will save energy during the night and weekends.
To schedule the day and time for On and Off:
1. From the printer control panel display, touch
2. Touch Schedule Printer On/Off.
3. Touch the desired option, and follow the on-screen messages to set the day and time to turn the
printer off and on.
CAUTION: Always turn the printer off properly, using either Schedule Off or (the Power button).
If you improperly turn the printer off, the print carriage might not return to the correct position, causing
problems with the ink cartridges and print quality issues.
Optimize Printing Supplies
To optimize printing supplies such as ink and paper, try the following:
.
.
Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit
●
www.hp.com/recycle.
Optimize paper usage by printing on both sides of the paper.
●
Save ink and paper when printing web content with HP Smart Print. For more information, visit
●
www.hp.com/go/smartprint.
ENWW HP EcoSolutions (HP and the Environment) 3
Change the print quality in the printer driver to a draft setting. The draft setting uses less ink.
●
Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the
●
cartridges.
Understand the printer parts
This section contains the following topics:
Front view
●
Printing supplies area
●
Back view
●
Front view
1 Document feeder
2 Scanner glass
3 Front universal serial bus (USB) port
4 Power button
5 Output tray
6 Input tray
7 Output tray extender
8 Control panel display
9 Control panel
10 Document feeder tray
11 Document feeder paper-width guides
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Printing supplies area
1 Printhead
2 Ink cartridges
NOTE: Ink cartridges should be kept in the printer to prevent possible print quality issues or
printhead damage. Avoid removing supplies for extended periods of time. Do not turn the printer off
when a cartridge is missing.
Back view
1 Rear universal serial bus (USB) port
2 Ethernet network port
3 Fax port (2-EXT)
4 Fax port (1-LINE)
5 Power input
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Use the printer control panel
This section contains the following topics:
Overview of buttons and lights
●
Control panel display icons
●
Change printer settings
●
Overview of buttons and lights
The following diagram and related table provides a quick reference to the printer control panel
features.
Label Name and Description
1 Wireless light: Indicates the status of the printer's wireless connection.
2 Home button: Returns to the home screen from any other screen.
3 Control panel display: Touch the screen to select menu options, or scroll through the menu items. For information about
the icons that appear on the display, see
4 Back button: Returns to the previous menu.
5 Help button: Opens the Help menu.
Control panel display icons.
Control panel display icons
Icon Purpose
Displays a screen where you can make copies or select other options.
Shows that an Ethernet network connection exists and also provides easy access to the network status
screen.
From the HP wireless direct menu you can turn on HP wireless direct (with and without security), turn HP
wireless direct off, and display the HP wireless direct name and password (if HP wireless direct is turned
on with security).
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Icon Purpose
Shows that HP ePrint is turned on. For more information, see HP ePrint.
Displays a screen where you can send a fax, or change fax settings.
Displays a screen where you can make a scan.
Displays a screen where you can use a number of HP printables, which are apps for your printer.
Displays the Photo screen for printing photos and creating passport photos.
Displays the Setup screen for generating reports, and changing fax and other maintenance settings.
The screen shows How To videos, printer feature information, and tips.
Displays wireless status and menu options. For more information, see Set up the printer for wireless
communication.
NOTE:
Ethernet icon or the wireless icon depends on the way your printer is connected to the network. If the
network connection of the printer has not been set up, by default, the printer control panel display shows
Displays a screen where you can configure some of the printer's environmental features.
Displays status information for the Auto Answer function, fax logs, and the fax sound volume.
Displays a screen where you can see information about the ink cartridges, including fill levels.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you
receive a low-ink warning message, consider having a replacement cartridge available to avoid possible
printing delays. You do not need to replace cartridges until the print quality becomes unacceptable.
Change printer settings
Use the control panel to change the printer function and settings, print reports, or get help for the
printer.
TIP: If the printer is connected to a computer, you can also change the printer settings using HP
software tools available on your computer, such as the HP printer software, HP Utility (OS X), or the
embedded web server (EWS).
(Ethernet) and (Wireless) will not be displayed at the same time. Showing the
(Wireless).
For more information about these tools, see
Printer management tools.
To change settings for a function
The Home screen of the control panel display shows the available functions for the printer.
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1. From the control panel display, touch and slide your finger across the screen and then touch the
icon to select the desired function.
2. After selecting a function, touch and scroll through the available settings, and then touch the
setting you want to change.
3. Follow the prompts on the control panel display to change the settings.
NOTE: Touch (Home) to return to the Home screen.
To change the printer settings
To change the printer settings or print reports, use the options available on the Setup Menu screen:
1. From the printer control panel display, touch Setup.
2. Touch and scroll through the screens.
3. Touch the screen items to select screens or options.
NOTE: Touch (Home) to return to the Home screen.
Paper basics
The printer is designed to work well with most types of office paper. It is best to test a variety of print
paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP
website at
www.hp.com for more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday
documents. All papers with the ColorLok logo are independently tested to meet high
standards of reliability and print quality, and produce documents with crisp, vivid
color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers
with the ColorLok logo in a variety of weights and sizes from major paper
manufacturers.
This section contains the following topics:
Recommended papers for printing
●
Order HP paper supplies
●
Tips for selecting and using paper
●
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specifically designed for
the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
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Photo printing
●
●
●
●
HP Premium Plus Photo Paper
HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With
HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can
share them right off the printer. It is available in several sizes, including A4, 8.5 x 11 inches, 4 x
6 inches (10 x 15 cm), 5 x 7 inches (13 x 18 cm), and 11 x 17 inches (A3), and in two finishes glossy or soft gloss (semi-gloss). Ideal for framing, displaying, or gifting your best photos and
special photo projects. HP Premium Plus Photo Paper delivers exceptional results with
professional quality and durability.
HP Advanced Photo Paper
This thick photo paper features an instant-dry finish for easy handling without smudging. It
resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to
a store-processed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x
15 cm (4 x 6 inches), 13 x 18 cm (5 x 7 inches), and two finishes – glossy or soft-gloss (satin
matte). It is acid-free for longer lasting documents.
HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing.
This affordable photo paper dries quickly for easy handling. Get sharp, crisp images when you
use this paper with any inkjet printer. It is available in glossy finish in several sizes, including A4,
8.5 x 11 inches, and 10 x 15 cm (4 x 6 inches). It is acid-free for longer lasting documents.
HP Photo Value Packs
HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo
Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with
your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work
together so your photos are long lasting and vivid, print after print. Great for printing out an entire
vacation's worth of photos or multiple prints to share.
Business documents
HP Premium Presentation Paper 120g Matte
●
This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and
newsletters. It is heavyweight for an impressive look and feel.
HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy
●
These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for
near-photographic reproductions and business graphics for report covers, special presentations,
brochures, mailers, and calendars.
HP Brochure Paper 180g Matte or HP Professional Paper 180 Matt
●
These papers are matte-coated on both sides for two-sided use. They are the perfect choice for
near-photographic reproductions and business graphics for report covers, special presentations,
brochures, mailers, and calendars.
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Everyday printing
All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder
blacks, and vivid colors.
HP Bright White Inkjet Paper
●
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough
for two-sided color usage with no show-through, which makes it ideal for newsletters, reports,
and flyers.
HP Printing Paper
●
HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel
more substantial than documents printed on standard multipurpose or copy paper. It is acid-free
for longer lasting documents.
HP Office Paper
●
HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and
other everyday documents. It is acid-free for longer lasting documents.
HP Office Recycled Paper
●
HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber.
Order HP paper supplies
The printer is designed to work well with most types of office paper. Use HP paper for optimum print
quality.
To order HP papers and other supplies, go to
website are available in English only.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.
All papers with the ColorLok logo are independently tested to meet high standards of reliability and
print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary
plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major
paper manufacturers.
Tips for selecting and using paper
For the best results, observe the following guidelines.
Load only one type of paper at a time into a tray or document feeder.
●
When loading the tray and document feeder, make sure the paper is loaded correctly.
●
Do not overload the tray or document feeder.
●
To prevent jams, poor print quality, and other printing problems, avoid loading the following
●
paper in the tray or document feeder:
Multipart forms
◦
Media that is damaged, curled, or wrinkled
◦
www.hp.com. At this time, some portions of the HP
Media with cutouts or perforations
◦
Media that is heavily textured, embossed, or does not accept ink well
◦
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Media that is too lightweight or stretches easily
◦
Media that contains staples or clips
◦
For more information on loading paper, see
Load paper
To load standard paper
1. Lift the output tray.
2. Pull out the input tray to extend it.
Load paper or Load an original in the document feeder.
NOTE: To load legal-size paper, slide the grey button (on the front left of the input tray) to the
right, and lower the front of the tray.
3. Slide the paper-width guides out as far as possible.
ENWW Load paper 11
4. Insert the paper print-side down in the center of the tray.
Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of
the input tray, and does not exceed the stack height marking on the side of the tray.
NOTE: Do not load paper while the printer is printing.
5. Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and then
close the tray.
12 Chapter 2 Get started ENWW
6. A message appears on the control panel display prompting you to change the paper setting if
you have changed the media type, or retain the setting if you have replaced what was previously
loaded.
7. Pull out the output tray extension.
To load an envelope
1. Lift the output tray.
2. Pull out the input tray to extend it.
ENWW Load paper 13
3. Insert the envelopes with the side you want to print on down, and load according to the graphic.
Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of
the input tray, and does not exceed the stack height marking on the side of the tray.
NOTE: Do not load envelopes while the printer is printing.
4. Slide the paper-width guides in the tray until they touch the edge of the stack of envelopes, and
then reinsert the tray.
5. A message appears on the control panel display prompting you to change the paper setting if
you have changed the media type, or retain the setting if you have replaced what was previously
loaded.
6. Pull out the output tray extension.
14 Chapter 2 Get started ENWW
To load cards and photo paper
1. Lift the output tray.
2. Pull out the input tray to extend it.
3. Insert the paper print-side down in the center of the tray.
Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of
the input tray, and does not exceed the stack height marking on the side of the tray.
NOTE: Do not load paper while the printer is printing.
ENWW Load paper 15
4. Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and then
close the tray.
5. A message appears on the control panel display prompting you to change the paper setting if
you have changed the media type, or retain the setting if you have replaced what was previously
loaded.
6. Pull out the output tray extension.
Load an original on the scanner glass
You can copy, scan, or fax originals by loading them on the scanner glass.
NOTE: Many of the special features do not work correctly if the scanner glass and lid backing are
not clean. For more information, see
NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer.
To load an original on the scanner glass
1. Lift the scanner lid.
Maintain the printer.
16 Chapter 2 Get started ENWW
2. Load your original print-side down as shown in the following illustration.
TIP: For more help on loading an original, refer to the engraved guides along the edge of the
scanner glass.
3. Close the lid.
Load an original in the document feeder
You can copy, scan, or fax a document by placing it in the document feeder.
The document feeder tray holds a maximum of 35 sheets of plain A4-, Letter-, or legal-size paper.
CAUTION: Do not load photos in the document feeder; this might cause damage to your photos.
Use only paper that is supported by the document feeder.
For more information, see
NOTE: Some features, such as the Fit to Page copy feature, do not work when you load your
originals in the document feeder. For those features to work, load your originals on the scanner glass.
To load an original in the document feeder
1. Load your original print-side up into the document feeder.
a. If you are loading an original printed in portrait orientation, place the pages so that the top
edge of the document goes in first. If you are loading an original printed in landscape
orientation, place the pages so that the left edge of the document goes in first.
b. Slide the paper into the document feeder until you hear a tone or see a message on the
printer control panel display indicating that the loaded pages were detected.
TIP: For more help on loading originals in the document feeder, refer to the diagram engraved
in the document feeder tray.
Tips for selecting and using paper.
ENWW Load an original in the document feeder 17
2. Slide the paper-width guides inward until they stop at the left and right edges of the paper.
Insert a USB flash drive
You can insert a USB flash drive into the port on the front of the printer. You can transfer files from
the USB flash drive to your computer or scan files to the USB flash drive from the printer.
CAUTION: Do not remove the flash drive from the printer USB port while it is being accessed by the
printer. This can damage the files on the USB flash drive. You can safely remove a USB flash drive
only when the USB port light is not blinking.
The printer does not support encrypted USB flash drives.
Update the printer
HP is always working to improve the performance of its printers and bring you the latest features.
By default, if the printer is connected to a network and Web Services has been enabled, the printer
automatically checks for updates.
To update the printer using the printer control panel
1. From the printer control panel display, touch Setup.
2. Touch Printer Maintenance.
3. Touch Update the Printer.
To enable the printer to automatically check for updates
NOTE: The default setting of Auto Update is On.
18 Chapter 2 Get started ENWW
1.
From the printer control panel display, touch
2. Touch OK.
3. Touch Settings, and then touch Update the Printer.
4. Touch Auto Update and then touch On.
To update the printer using the embedded web server
1. Open the EWS.
(HP ePrint).
For more information, see
2. Click the Tools tab.
3. In the Printer Updates section, click Firmware Updates, and then follow the on-screen
instructions.
NOTE: If a printer update is available, the printer downloads and installs the update, and then
restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the details, contact your network administrator
or the person who set up the network.
Embedded web server.
Open the HP printer software (Windows)
After installing the HP printer software, depending on your operating system, do one of the following:
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
●
printer name.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and
●
then select the printer name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
●
Programs, click HP, click the folder for the printer, and then select the icon with the printer's
name.
Turn the printer off
Turn the printer off by pressing (the Power button) located on the front left side of the printer. The
power light flashes while the printer shuts down. Wait until the power light turns off before unplugging
the power cord or turning off a power strip.
CAUTION: If you improperly turn the printer off, the print carriage might not return to the correct
position, causing problems with the ink cartridges and print quality.
CAUTION: Never turn off the printer when ink cartridges are missing. HP recommends that you
replace any missing cartridges as soon as possible to avoid print quality issues, possible extra ink
usage from the remaining ink cartridges, or damage to the ink system.
ENWW Open the HP printer software (Windows) 19
3Print
Most print settings are automatically handled by the software application. Change the settings
manually only when you want to change print quality, print on specific types of paper, or use special
features.
For more information about selecting the best print paper for your documents, see
TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on
your HP ePrint-enabled printer anytime, from any location, without any additional software or printer
drivers. For more information, see
TIP: You can use this printer to print documents and photos on your mobile device (such as a
smartphone or tablet). For more information, visit the HP Mobile Printing website (
mobileprinting). (At this time, this website might not be available in all languages.)
Print documents
●
Print brochures
●
Print on envelopes
●
Print photos
●
Print on special and custom-size paper
●
Print on both sides (duplexing)
●
Print using the maximum dpi
●
Tips for print success
●
Print with AirPrintTM
●
Print documents
Paper basics.
HP ePrint.
www.hp.com/go/
To print documents (Windows)
1. Load paper in the tray. For more information, see
2. From your software, select Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software provided
with the printer. For more information on the HP software, see
5. Select the appropriate options.
20 Chapter 3 Print ENWW
Load paper.
Printer management tools.
On the Layout tab, select Portrait or Landscape orientation.
●
On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list
●
in the Tray Selection area, and then select the appropriate print quality in the Quality
Settings area.
Click the Advanced button, in the Paper/Output area, select the appropriate paper size from
●
the Paper Size drop-down list.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and
set the paper size on the printer control panel to match.
For more printing options, see Tips for print success.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
To print documents (OS X)
1. Load paper in the tray. For more information, see
2. From the File menu in your software, choose Print.
3. Make sure your printer is selected.
4. Specify the page properties.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for your printer. Locations for the options can vary
from one application to another.
Choose the paper size.
●
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and
set the paper size on the printer control panel to match.
Select the orientation.
●
Enter the scaling percentage.
●
5. Click Print.
Print brochures
To print brochures (Windows)
Load paper.
1. Load paper in the tray. For more information, see
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software provided
with the printer. For more information on the HP software, see
5. Select the appropriate options.
ENWW Print brochures 21
Load paper.
Printer management tools.
On the Layout tab, select Portrait or Landscape orientation.
●
On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list
●
in the Tray Selection area, and then select the appropriate print quality in the Quality
Settings area.
Click the Advanced button, in the Paper/Output area, select the appropriate paper size from
●
the Paper Size drop-down list.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and
set the paper size on the printer control panel to match.
For more printing options, see Tips for print success.
6. Click OK.
7. Click Print or OK to begin printing.
To print brochures (OS X)
1. Load paper in the tray. For more information, see
2. From the File menu in your software application, click Print.
3. Make sure your printer is selected.
If you do not see options on the Print dialog, click Show Details.
4. Select a paper size from the pop-up menu.
If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button. When you
are done selecting the paper size, click OK to close Page Setup and return to the Print dialog.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set
the paper size on the printer control panel to match.
5. Click Paper Type/Quality from the pop-up menu, and then select the following settings:
Paper Type: The appropriate brochure paper type
●
Quality: Normal or Best
●
6. Select any other print settings that you want, and then click Print to begin printing.
Print on envelopes
Avoid envelopes with the following characteristics:
Very slick finish
●
Load paper.
Self-stick adhesives, clasps, or windows
●
Thick, irregular, or curled edges
●
Areas that are wrinkled, torn, or otherwise damaged
●
Make sure the folds of envelopes you load in the printer are sharply creased.
NOTE: For more information about printing on envelopes, see the documentation available with the
software program you are using.
22 Chapter 3 Print ENWW
To print envelopes (Windows)
1. Load envelopes in the tray. For more information, see
2. On the File menu in your software, click Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software provided
with the printer. For more information on the HP software, see
5. Select the appropriate options.
On the Layout tab, select Portrait or Landscape orientation.
●
On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list
●
in the Tray Selection area, and then select the appropriate print quality in the Quality
Settings area.
Click the Advanced button, in the Paper/Output area, select the appropriate paper size from
●
the Paper Size drop-down list.
NOTE: If you change the Paper Size, ensure that you load the correct paper into the
printer, and set the paper size on the printer control panel to match.
For more printing options, see Tips for print success.
Load paper.
Printer management tools.
6. Click OK, and then click Print or OK in the Print dialog box.
To print envelopes (OS X)
1. Load envelopes print-side down in the tray. For more information, see
2. From the File menu in your software, choose Print.
3. Make sure your printer is selected.
4. Set the print options.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for your printer. Locations for the options can vary
from one application to another.
a. Select the appropriate envelope size from the Paper Size pop-up menu.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and
set the paper size on the printer control panel to match.
b. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set
to Plain Paper.
5. Click Print.
Print photos
Load paper.
Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair
the quality of your printout. Photo paper should be flat before printing.
ENWW Print photos 23
TIP: You can use this printer to print documents and photos on your mobile device (such as a
smartphone or tablet). For more information, visit the HP Mobile Printing website (
mobileprinting). (At this time, this website might not be available in all languages.)
To print a photo from the computer (Windows)
www.hp.com/go/
1. Load paper in the tray. For more information, see
2. From your software, select Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
5. Select the appropriate options.
On the Layout tab, select Portrait or Landscape orientation.
●
On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list
●
in the Tray Selection area, and then select the appropriate print quality in the Quality
Settings area.
Click the Advanced button, in the Paper/Output area, select the appropriate paper size from
●
the Paper Size drop-down list.
NOTE: If you change the Paper Size, ensure that you have loaded the correct paper and
set the paper size on the printer control panel to match.
For more printing options, see Tips for print success.
NOTE: For maximum dpi resolution, go to Paper/Quality tab, select Photo Paper from the
Media drop-down list, and then click the Advanced button and select Yes from the Print in Max
DPI drop-down list. If you want to print max DPI in grayscale, select High Quality Grayscale from
the Print in Grayscale drop-down list.
Load paper.
6. Click OK to return to the Properties dialog box.
7. Click OK, and then click Print or OK in the Print dialog box.
NOTE: After the printing is finished, remove unused photo paper from the input tray. Store the photo
paper so it does not start to curl, which could reduce the quality of your printout.
To print a photo from the computer (OS X)
1. Load paper in the tray. For more information, see
2. From the File menu in your software, choose Print.
3. Make sure your printer is selected.
4. Set the print options.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for your printer. Locations for the options can vary
from one application to another.
Load paper.
24 Chapter 3 Print ENWW
a. Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and
set the paper size on the printer control panel to match.
b. Select an Orientation.
c. From the pop-up menu, choose Paper Type/Quality, and then choose the following
settings:
Paper Type: The appropriate photo paper type
●
Quality: Best or Maximum dpi
●
Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix
●
option.
Off: applies no changes to the image.
◦
Basic: automatically focuses the image; moderately adjusts image sharpness.
◦
5. Select any other print settings you want, and then click Print.
To print photos from a USB flash drive
You can connect a USB flash drive (such as a keychain drive) to the USB port on the front of the
printer.
For more information about using memory devices, see
CAUTION: Do not remove the flash drive from the printer USB port while it is being accessed by the
printer. This can damage the files on the USB flash drive. You can safely remove a USB flash drive
only when the USB port light is not blinking.
1. Insert a USB flash drive into the front USB port.
2. From the control panel display, touch Print Photos.
3. From the control panel display, touch View and Print to display photos.
4. On the printer display, select a photo that you want to print and touch Continue.
5. Scroll up or down to specify the number of photos to print.
6.
Touch
turn Photo Fix or Red Eye Removal on and off.
7. Touch Done and touch Continue to preview the selected photo. If you wish to adjust layout or
paper type, touch
settings as defaults.
8. Touch Print to begin printing.
(Edit) to select options to edit the selected photos. You can rotate, crop a photo, or
(Settings), and then touch your selection. You can also save any new
Insert a USB flash drive.
Print on special and custom-size paper
If your application supports custom-size paper, set the size in the application before printing the
document. If not, set the size in the printer driver. You might need to reformat existing documents to
print them correctly on custom-size paper.
To set up custom sizes (Windows)
1. Depending on your operating system, do one of the following:
ENWW Print on special and custom-size paper 25
Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open
●
the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap
View devices and printers. Click or tap the printer name, and click or tap Print server
properties.
Windows 7: From the Windows Start menu, click Devices and Printers. Select the printer
●
name, and select Print server properties.
Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
●
Right-click an empty area in the Printers window, and select Server Properties.
Windows XP: From the Windows Start menu, click Control Panel, and then click Printers
●
and Faxes. From the File menu, click Server Properties.
2. Select the Create a new form check box.
3. Enter the name of the custom size paper.
4. Enter the dimensions of the custom size in the Form description (measurements) section.
5. Click Save Form, and then click Close.
To print on special or custom-size paper (Windows)
NOTE: Before you can print on custom-size paper, you must set up the custom size in the Print
Server Properties.
1. Load the appropriate paper in the tray. For more information, see Load paper.
2. From the File menu in your software application, click Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software provided
with the printer. For more information on the HP software, see
5. On the Layout tab or Paper/Quality tab, click the Advanced button.
6. In the Paper/Output area, select the custom size from the Paper Size drop-down list.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set
the paper size on the printer control panel to match.
7. Select any other print settings that you want, and then click OK.
8. Click Print or OK to begin printing.
To set up custom sizes (OS X)
1. Depending on your operating system, do one of the following:
Printer management tools.
26 Chapter 3 Print ENWW
From the File menu in your software application, click Page Setup, and then make sure the
●
printer you want to use is selected in the Format For pop-up menu.
From the File menu in your software application, click Print, and then make sure the printer
●
you want to use is selected.
2. Select Manage Custom Sizes in the Paper Size pop-up menu.
NOTE: If you do not see these options in the Print dialog, click the disclosure triangle next to
the Printer pop-up menu or click Show Details.
3. Click the + on the left side of the screen, double-click Untitled, and type a name for the new
custom size.
4. In the Width and Height boxes, type the dimensions, and then set the margins, if you want to
customize them.
5. Click OK.
To print on special or custom-size paper (OS X)
Before you can print on custom-size paper, you must set up the custom size in the the HP software.
1. Load the appropriate paper in the tray. For more information, see
2. From the File menu in your software application, click Print.
3. Make sure your printer is selected.
If you do not see options on the Print dialog, click Show Details.
4. Select a paper size from the pop-up menu.
If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button. When you
are done selecting the paper size, click OK to close Page Setup and return to the Print dialog.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set
the paper size on the printer control panel to match.
5. Click Paper Handling from the pop-up menu.
6. Under Destination Paper Size, click Scale to fit paper size.
7. Select any other print settings that you want, and then click Print to begin printing.
NOTE: Software and system requirements can be found in the Readme file, which is available on
the HP printer software CD provided with your printer.
Print on both sides (duplexing)
You can print on both sides of a sheet of paper automatically by using the automatic two-sided
printing mechanism (duplexer).
Load paper.
To print on both sides of the page (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
ENWW Print on both sides (duplexing) 27
NOTE: To set print settings for all print jobs, make the changes in the HP software provided
with the printer. For more information on the HP software, see
4. Select the appropriate options.
On the Layout tab, select Portrait or Landscape orientation, and select Flip on Long Edge
●
or Flip on Short Edge from the Print on Both Sides drop-down list.
On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list
●
in the Tray Selection area, and then select the appropriate print quality in the Quality
Settings area.
Click the Advanced button, in the Paper/Output area, select the appropriate paper size from
●
the Paper Size drop-down list.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and
set the paper size on the printer control panel to match.
For more printing options, see Tips for print success.
5. Click OK to print.
To print on both sides of the page (OS X)
1. From the File menu in your software, choose Print.
2. In the Print dialog, choose Layout from the pop-up menu.
3. Choose the type of binding you want for your two-sided pages, and then click Print.
Printer management tools.
Print using the maximum dpi
Use the maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper.
Printing in maximum dpi takes longer than printing with other settings and requires a large amount of
memory.
To print in maximum dpi mode (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software provided
with the printer. For more information on the HP software, see
4. Click the Paper/Quality tab.
5. From the Media drop-down list, select an appropriate paper type.
6. Click the Advanced button.
7. In the Printer Features area, select Yes from the Print in Max DPI drop-down list.
Printer management tools.
8. Select the appropriate paper size from the Paper Size drop-down list.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set
the paper size on the printer control panel to match.
28 Chapter 3 Print ENWW
9. Click OK to close the advanced options.
10. Confirm Orientation on the Layout tab, and then click OK to print.
To print using maximum dpi (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for your printer. Locations for the options can vary
from one application to another.
a. Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and
set the paper size on the printer control panel to match.
b. From the pop-up menu, choose Paper Type/Quality, and then choose the following
settings:
Paper Type: The appropriate paper type
●
Quality: Maximum dpi
●
4. Select any other print settings that you want, and then click Print.
Tips for print success
Software settings selected in the print driver only apply to printing, they do not apply to copying or
scanning.
You can print your document on both sides of the paper. For more information, see
sides (duplexing).
Ink tips
If the print quality is not acceptable, see
●
Use Original HP ink cartridges.
●
Original HP ink cartridges are designed and tested with HP printers and papers to help you
easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or
repairs required as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased Original HP ink cartridges, go to
Install both the black and color cartridges correctly.
●
For more information, see
Check the estimated ink levels in the cartridges to make sure there is sufficient ink.
●
Ink level warnings and indicators provide estimates for planning purposes only.
Print on both
Solve printing problems for more information.
www.hp.com/go/anticounterfeit.
Replace the ink cartridges.
For more information, see
ENWW Tips for print success 29
Check the estimated ink levels.
NOTE: When you receive a low-ink warning message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the cartridges until print
quality becomes unacceptable.
●
Always turn off the printer with
Paper loading tips
For more information, also see
Ensure the paper is loaded in the tray properly, and matches the currently set paper size for the
●
printer. Upon closing the tray you should be prompted to confirm or set the paper size. For more
information, see
Load a stack of paper (not just one page). All the paper in the stack should be of the same size
●
and type to avoid a paper jam.
Load paper with the print-side down.
●
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
●
Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the
●
guides do not bend the paper in the tray.
Printer settings tips (Windows)
To change default print settings, click Print, Scan & Fax, and then click Set Preferences in the
●
HP printer software.
Depending on your operating system, do one of the following to open the printer software:
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select
◦
the printer name.
(the Power button) to allow the printer to protect the nozzles.
Load paper.
Load paper.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar,
◦
and then select the printer name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
◦
select All Programs, click HP, click the folder for the printer, and then select the icon with
the printer's name.
To select the number of pages to print per sheet, on the Layout tab of the printer driver, select
●
the appropriate option from the Pages per Sheet drop-down list.
If you want to change the page orientation, set it in your application interface.
●
To view more printing settings, on the Layout or Paper/Quality tab of the printer driver, click the
●
Advanced button to open the Advanced Options dialog box.
NOTE: The preview on the Layout tab cannot reflect what you select from the Pages per Sheet
Layout, the Booklet, or the Page Borders drop-down lists.
Print in Grayscale: Allows you to print a black and white document using the black ink only.
◦
Select Black Ink Only, and then click the OK button.
Pages per Sheet Layout: Helps you specify the order of the pages if you print document in
◦
more than two pages per sheet.
Borderless Printing: Select this feature to print photos without border. Not all paper types
◦
support this feature. You will see an alert icon beside the option if the selected paper type
in the Media drop-down list does not support it.
30 Chapter 3 Print ENWW
Preserve Layout: This feature only works with the duplex printing. If the image is larger than
◦
the printable area, select this feature to scale the page content to be within the smaller
margins so that extra pages are not created.
HP Real Life Technologies: This feature smooths and sharpens images and graphics for
◦
improved print quality.
Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on
◦
each side of a sheet that can then be folded into a booklet in half size of the paper. Select a
binding method from the drop-down list, and then click OK.
Booklet-LeftBinding: The binding side after folded into a booklet appears at the left
●
side. Select the option if your reading habit is from left to right.
Booklet-RightBinding: The binding side after folded into a booklet appears at the right
●
side. Select the option if your reading habit is from right to left.
Page Borders: Allows you to add the borders to the pages if you print the document with
◦
two or more pages per sheet.
You can use printing shortcut to save time setting printing preferences. A printing shortcut stores
●
the setting values that are appropriate for a particular kind of job, so that you can set all the
options with a single click. To use it, go to the Printing Shortcut tab, select one printing shortcut,
and then click OK.
To add a new printing shortcut, after making settings on the Layout or Paper/Quality tab, click
the Printing Shortcut tab, click Save As and enter a name, and then click OK.
To delete a printing shortcut, select it, and then click Delete.
NOTE: You cannot delete the default printing shortcuts.
Printer settings tips (OS X)
On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the
●
printer.
On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate
●
paper type and quality.
To print a black and white document using only black ink, choose the Paper Type/Quality from
●
the pop-up menu. Then click the Color Options disclosure triangle and choose Grayscale from
the Color pop-up menu and select Black Print Cartridge Only.
Notes
Original HP ink cartridges are designed and tested with HP printers and papers to help you
●
easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or
repairs required as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased Original HP ink cartridges, go to
Ink level warnings and indicators provide estimates for planning purposes only.
●
www.hp.com/go/anticounterfeit.
NOTE: When you receive a low-ink warning message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the cartridges until print
quality becomes unacceptable.
ENWW Tips for print success 31
Print with AirPrint
Printing using Apple’s AirPrint is supported for iOS 4.2 and Mac OS X 10.7 or later. Use AirPrint to
print wirelessly to the printer from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
Mail
●
Photos
●
Safari
●
Supported third-party applications, for example Evernote
●
To use AirPrint, ensure the following:
The printer must be connected to the same network as your AirPrint enabled device. For more
●
information about using AirPrint and about which HP products are compatible with AirPrint, go to
www.hp.com/go/mobileprinting.
TM
Load paper that matches the paper settings of the printer (see
●
Accurately setting the paper size for the paper that is loaded, enables a mobile device to know
what paper size it is printing.
Load paper for more information).
32 Chapter 3 Print ENWW
4 Copy and scan
Copy
●
Scan
●
Copy
To copy documents
1. Make sure you have paper loaded in the main tray. For more information, see
2. Place your original print-side down on the scanner glass or print-side up in the document feeder.
3. From the printer control panel display, touch Copy.
4. Scroll up or down to select the number of copies.
5. Touch Black or Color to start the copy job.
Copy settings
You can customize copy jobs using the various settings available from the printer control panel.
In the Copy menu, touch
●
●
●
●
Load paper.
For more information, see
document feeder.
TIP: To save these settings as defaults for future jobs, from the printer control panel display,
touch Copy, touch
Two-Sided
ID Card Copy
Quality
Lighter/Darker
Load an original on the scanner glass or Load an original in the
(Copy Settings), and then touch Save Current Settings.
(Copy Settings) and change the desired settings.
Resize
●
Collate
●
Margin Shift
●
Enhancements
●
Save Current Settings
●
Restore Settings
●
Scan
You can scan documents, photos, and other paper types, and send them to a variety of destinations,
such as a computer or an email recipient.
ENWW Copy 33
When scanning documents with the HP printer software, you can scan to a format that can be
searched and edited.
When scanning a borderless original, use the scanner glass and not the document feeder.
NOTE: Some scan functions are only available after you have installed the HP printer software.
TIP: If you have problems scanning documents, see Solve scan problems.
Scan to a computer
●
Scan to a memory device
●
Scan to Email
●
Scan using Webscan
●
Scanning documents as editable text
●
Scan to a computer
Before scanning to a computer, make sure you have already installed the HP recommended printer
software. The printer and computer must be connected and turned on.
In addition, on Windows computers, the printer software must be running prior to scanning.
You can use the HP printer software to scan documents into editable text. For more information, see
Scanning documents as editable text.
To enable the scan to a computer feature (Windows)
The scan to a computer feature is enabled by default from the factory. Follow these instructions if the
feature has been disabled, and you wish to enable it again (either using an Ethernet cable or wireless
connection).
1. Open the HP printer software.
2. Go to the Scan section.
3. Select Manage Scan to Computer.
4. Click Enable.
To enable the scan to a computer feature (OS X)
The scan to a computer feature is enabled by default from the factory. Follow these instructions if the
feature has been disabled, and you wish to enable it again.
1. Open HP Utility.
2. Under Scan Settings, click Scan to Computer.
3. Ensure that Enable Scan to Computer is selected.
To scan an original from the printer control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
For more information, see
document feeder.
2. Touch Scan, and then select Computer.
34 Chapter 4 Copy and scan ENWW
Load an original on the scanner glass or Load an original in the
3. Touch a computer that you want to scan to.
4. Choose the type of scan profile you want.
5. Touch Start Scan.
To scan an original from HP printer software (Windows)
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
For more information, see
document feeder.
2. Depending on your operating system, do one of the following:
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select
●
the printer name.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar,
●
and then select the printer name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
●
select All Programs, click HP, click the folder for the printer, and then select the icon with
the printer's name.
3. Click the Print, Scan & Fax icon, and then select Scan a Document or Photo.
4. Select the type of scan that you want from the shortcut menu and then click Scan.
NOTE: If Show Scan Preview is selected, you will be able to make adjustments to the scanned
image in the preview screen.
5. Select Save if you want to keep the application open for another scan, or select Done to exit the
application.
After the scan is saved, Windows Explorer will open the directory where the scan was saved.
To scan an original from HP printer software (OS X)
Load an original on the scanner glass or Load an original in the
1. Open HP Scan.
HP Scan is located in the Applications/Hewlett-Packard folder at the top level of the hard disk.
2. Click Scan.
3. Choose the type of scan profile you want and follow the on-screen instructions.
Scan to a memory device
You can scan directly to a USB flash drive from the printer control panel without using a computer or
the HP printer software provided with the printer.
NOTE: You can also use the HP printer software to scan documents into editable text. For more
information, see
To scan an original to a memory device from the printer control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
For more information, see
document feeder.
2. Insert a USB flash drive. For more information, see
ENWW Scan 35
Scanning documents as editable text.
Load an original on the scanner glass or Load an original in the
Insert a USB flash drive.
3. Touch Scan, and then select Memory Device.
4. Make changes to scan options, if needed.
5. Touch Start Scan.
Scan to Email
The Scan-to-Email App is an application that allows you to quickly scan and email photos or
documents to the specified recipients directly from your HP e-All-in-One printer. You can set up your
email addresses, log in to your accounts with the given PIN codes, and then scan and email your
documents.
This section contains the following topics:
Set up Scan to Email
●
Use Scan to Email
●
Change account settings
●
Set up Scan to Email
To set up Scan to Email
1. Enable Web Services on the printer. For more information, see
2. Touch Scan, and then touch Email.
3. On the Welcome screen, touch Continue.
4. Touch in the Email: box to enter your email address, and then touch Done.
5. Touch Continue.
6. A PIN will be sent to the email address you entered. Touch Continue.
7. Touch the PIN to enter your PIN and then touch Done.
8. Touch Store Email or Auto-login, depending upon how you want the printer to store your login
information.
9. Select your scan type by touching Photo or Document.
10. For photos, select the scan settings, and touch Continue.
For documents, continue with the next step.
11. Veriify the email information, and touch Continue.
12. Touch Scan to Email.
13. Touch OK when the scan completes, and then touch Yes to send another email, or No to finish.
Use Scan to Email
Set up Web Services.
To use Scan to Email
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
For more information, see
document feeder.
2. Touch Scan, and then touch Email.
36 Chapter 4 Copy and scan ENWW
Load an original on the scanner glass or Load an original in the
3. On the control panel display, select the account that you want to use, and touch Continue.
NOTE: Select My account is not listed if you do not have an account. You will be prompted to
enter your email address and receive a PIN.
4. If prompted, enter the PIN.
5. Select your scan type by touching Photo or Document.
6. For photos, select the scan settings, and touch Continue.
For documents, continue with the next step.
7. To add or remove recipients, touch Modify Recipient(s), and when finished touch Done.
8. Verify the email information and touch Continue.
9. Touch Scan to Email.
10. Touch OK when the scan completes, and then touch Yes to send another email, or No to finish.
Change account settings
To change account settings
1. Touch Scan, and then touch Email.
2. On the control panel display, select the account that you want to change, and touch Modify.
3. Select which setting you want to modify, and follow the onscreen prompts..
Auto-login
●
Store Email
●
Remove from list
●
Change PIN
●
Delete Account
●
Scan using Webscan
Webscan is a feature of the embedded web server that lets you scan photos and documents from
your printer to your computer using a web browser.
This feature is available even if you did not install the printer software on your computer.
For more information, see
NOTE: By default, Webscan is off. You can enable this feature from the EWS.
If you are unable to open Webscan in the EWS, your network administrator might have turned it off.
For more information, contact your network administrator or the person who set up your network.
To enable Webscan
1. Open the embedded web server. For more information, see
2. Click the Settings tab.
Embedded web server.
Embedded web server.
3. In the Security section, click Administrator Settings.
ENWW Scan 37
4. Select Webscan to enable Webscan.
5. Click Apply and then click OK.
To scan using Webscan
Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan
from the HP printer software.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
For more information, see
document feeder.
2. Open the embedded web server. For more information, see
3. Click the Scan tab.
4. Click Webscan in the left pane, change any settings, and then click Start Scan.
TIP: To scan documents as editable text, you must install the HP software included with the printer.
For more information, see
Load an original on the scanner glass or Load an original in the
Scanning documents as editable text.
Scanning documents as editable text
When scanning documents, you can use the HP software to scan documents into a format that you
can search, copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many
other documents.
Scan documents as editable text
●
Guidelines for scanning documents as editable text
●
Scan documents as editable text
Use the following guidelines for scanning documents as editable text.
To scan documents as editable text (Windows)
Embedded web server.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
For more information, see
document feeder.
2. Depending on your operating system, do one of the following:
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select
●
the printer name.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar,
●
and then select the printer name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
●
select All Programs, click HP, click the folder for the printer, and then select the icon with
the printer's name.
3. Click the Print, Scan & Fax icon, and then select Scan a Document or Photo.
4. Select the type of editable text you want to use in the scan:
I want to... Follow these steps
38 Chapter 4 Copy and scan ENWW
Load an original on the scanner glass or Load an original in the
Extract just the text, without any of the formatting of the
original
Select the Save as Editable Text (OCR) shortcut from the
list, and then select Text (.txt) from the File Type dropdown menu.
Extract the text, as well as some of the formatting of the
original
Extract the text and make it searchable in PDF readers Select the Save as PDF shortcut from the list, and then
5. Click Scan and follow the on-screen instructions.
To scan documents as editable text (OS X)
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
For more information, see
document feeder.
2. Open HP Scan.
HP Scan is located in the Applications/Hewlett-Packard folder at the top level of the hard disk.
3. Click the Scan button. A dialog appears requesting confirmation of your scanning device and the
scan settings preset.
4. Follow the on-screen instructions to complete the scan.
5. When all of the pages have been scanned, select Save from the File menu. The Save dialog
appears.
Select the Save as Editable Text (OCR) shortcut from the
list, and then select Rich Text (.rtf) from the File Type
drop-down menu.
select Searchable PDF (.pdf) from the File Type dropdown menu.
Load an original on the scanner glass or Load an original in the
6. Select the type of editable text.
I want to... Follow these steps
Extract just the text, without any of the formatting of the
original
Extract the text, as well as some of the formatting of the
original
Extract the text and make it searchable in PDF readers Select Searchable PDF from the Format pop-up menu.
7. Click Save.
Guidelines for scanning documents as editable text
To ensure that the software can convert your documents successfully, do the following:
Make sure the scanner glass or document feeder window is clean.
●
When the printer scans the document, smudges or dust on the scanner glass or document
feeder window can be scanned, as well, and can prevent the software from converting the
document to editable text.
Make sure the document is loaded correctly.
●
Make sure the original is properly loaded and that the document is not skewed. For more
information, see
feeder.
Load an original on the scanner glass or Load an original in the document
Select TXT from the Format pop-up menu.
Select RTF from the Format pop-up menu.
ENWW Scan 39
Make sure the text on the document is clear.
●
To successfully convert the document to editable text, the original must be clear and of high
quality.
The following conditions can cause the software to not convert the document successfully:
The text on the original is faint or wrinkled.
◦
The text is too small.
◦
The structure of the document is too complex.
◦
The text is tightly spaced. For example, if the text that the software converts has missing or
◦
combined characters, "rn" might appear as "m."
The text is on a colored background. Colored backgrounds can cause images in the
◦
foreground to blend too much.
Choose the correct profile.
●
Be sure to select a shortcut or preset that allows scanning as editable text. These options use
scan settings designed to maximize the quality of your OCR scan.
Windows: Use the Editable Text (OCR) or Save as PDF shortcuts.
OS X: Use the Documents preset.
Save your file in the correct format.
●
If you want to extract just the text from the document, without any of the formatting of the
original, select a plain text format, such as Text (.txt) or TXT.
If you want to extract the text, as well as some of the formatting of the original, select Rich Text
Format, such as Rich Text (.rtf) or RTF, or searchable PDF format, such as Searchable PDF
(.pdf) or Searchable PDF.
40 Chapter 4 Copy and scan ENWW
5Fax
You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to
be sent at a later time and set up phone book contacts to send faxes quickly and easily to frequently
used numbers. From the printer control panel, you can also set a number of fax options, such as
resolution and the contrast between lightness and darkness on the faxes you send.
NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You can
verify the fax is set up correctly by running the fax setup test from the printer control panel.
Learn more about fax setup and test,
Send a fax
●
Receive a fax
●
Set up phone book contacts
●
Change fax settings
●
Fax and digital phone services
●
Fax over Internet Protocol
●
Use reports
●
Send a fax
You can send a fax in a variety of ways, depending on your situation or need.
Send a standard fax
●
Send a standard fax from the computer
●
Send a fax from a phone
●
Send a fax using monitor dialing
●
Send a fax from memory
●
click here to go online for more information.
Send a fax to multiple recipients
●
Send a fax in Error Correction Mode
●
Send a standard fax
You can easily send a single- or multiple-page black-and-white or color fax by using the printer
control panel.
NOTE: If you need printed confirmation that your faxes were successfully sent, fax confirmation
must be enabled.
ENWW Send a fax 41
To send a standard fax from the printer control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
For more information, see
document feeder.
2. From the printer control panel display, touch Fax.
3. Touch Send Now.
4. Enter the fax number by using the keypad.
TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-)
appears on the display.
5. Touch Black or Color.
If the printer detects an original loaded in the document feeder, it sends the document to the
number you entered.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or
contrast of your fax.
Load an original on the scanner glass or Load an original in the
Send a standard fax from the computer
You can fax a document directly from your computer without printing it first.
To use this feature, make sure you have installed the HP printer software on your computer, the
printer is connected to a working telephone line, and the fax function is set up and functioning
correctly.
To send a standard fax from the computer (Windows)
1. Open the document on your computer that you want to fax.
2. On the File menu in your software application, click Print.
3. From the Name list, select the printer that has “fax” in the name.
4. To change settings (such as selecting to send the document as a black fax or a color fax), click
the button that opens the Properties dialog box. Depending on your software application, this
button might be called Properties, Options, Printer Setup, Printer, or Preferences.
5. After you have changed any settings, click OK.
6. Click Print or OK.
7. Enter the fax number and other information for the recipient, change any further settings for the
fax, and then click Send Fax. The printer begins dialing the fax number and faxing the
document.
To send a standard fax from the computer (OS X)
1. Open the document on your computer that you want to fax.
2. From the File menu in your software, click Print.
3. Select the printer that has “(Fax)” in the name.
4. Enter a fax number or a name from your Contacts that already has a fax number entry.
5. When you have finished filling out the fax information, click Fax.
42 Chapter 5 Fax ENWW
Send a fax from a phone
You can send a fax using your telephone extension. This allows you to talk with the intended recipient
before sending the fax.
To send a fax from an extension phone
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
For more information, see
document feeder.
2. Dial the number by using the keypad on the phone that is connected to the printer.
If the recipient answers the telephone, inform the recipient that they should receive the fax on
their fax machine after they hear fax tones. If a fax machine answers the call, you will hear fax
tones from the receiving fax machine.
3. From the printer control panel display, touch Fax.
4. Touch Send and Receive.
5. Touch Send Fax.
6. If the original is loaded on the scanner glass, touch Use Glass.
7. When you are ready to send the fax, touch Black or Color.
NOTE: If prompted, select Send Fax.
The telephone is silent while the fax is transmitting. If you want to speak to the recipient after,
remain on the line until the transmission is complete. If you were finished talking to the recipient,
you can hang up the telephone as soon as the fax begins transmitting.
Load an original on the scanner glass or Load an original in the
Send a fax using monitor dialing
When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other
sounds through the speakers on the printer. This enables you to respond to prompts while dialing, as
well as control the pace of your dialing.
TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start
sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If
this is the case, you can create a phone book contact to store the PIN for your calling card. For more
information, see
NOTE: Make sure the volume is turned on to hear a dial tone.
To send a fax using monitor dialing from the printer control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
For additional information, see
document feeder.
2. From the printer control panel display, touch Fax.
3. Touch Send New Fax.
4. Touch Black or Color.
ENWW Send a fax 43
Set up phone book contacts.
Load an original on the scanner glass or Load an original in the
5. When you hear the dial tone, enter the number by using the keypad on the printer control panel.
6. Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as
a phone book contact, when prompted to enter your PIN, touch
phone book contact where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.
Send a fax from memory
You can scan a black-and-white fax into memory and then send the fax from memory. This feature is
useful if the fax number you are trying to reach is busy or temporarily unavailable. The printer scans
the originals into memory and sends them once it is able to connect to the receiving fax machine.
After the printer scans the pages into memory, you can immediately remove the originals from the
document feeder tray or scanner glass.
NOTE: You can only send a black-and-white fax from memory.
To send a fax from memory
1. Ensure that San and Fax Method is turned on.
a. From the printer control panel display, touch Setup.
b. Touch Fax Setup, and then touch Preferences.
(Phone book) to select the
c. Set Scan and Fax Method to on.
2. Load your original print-side up in the document feeder.
For additional information, see
3. From the printer control panel display, touch Fax.
4. Touch Send Now.
5. If the original is loaded on the scanner glass, touch Use Glass.
NOTE: If you select Use Glass, the printer follows the method for sending a standard fax. For
more information on sending a standard fax, see
6.
Enter the fax number by using the keypad, touch
contact or to select a previously dialed or received number.
7. Touch Black.
The printer scans the originals into memory and sends the fax when the receiving fax machine is
available.
Send a fax to multiple recipients
You can send a fax to multiple recipients by creating a group phone book contact made up of two or
more individual recipients.
Load an original in the document feeder.
Send a standard fax
(Phone book) to select a phone book
44 Chapter 5 Fax ENWW
To send a fax to multiple recipients using group phone book
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
For additional information, see
document feeder.
2. From the printer control panel display, touch Fax.
3. Touch Send Now.
4. If the original is loaded on the scanner glass, touch Use Glass.
5.
Touch
6.
Touch
7. Touch the name of the group phone book contact.
8. Touch Send Fax.
If the printer detects an original loaded in the document feeder, it sends the document to each
number in the Group Phone Book contact.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or
contrast of your fax.
(Phone book).
(Group Phone Book Contact).
Load an original on the scanner glass or Load an original in the
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that
occur during transmission and automatically requesting retransmission of the erroneous portion.
Phone charges are unaffected, or might even be reduced, on good phone lines. On poor phone lines,
ECM increases sending time and phone charges, but sends the data much more reliably. The default
setting is On. Turn ECM off only if it increases phone charges substantially, and if you can accept
poorer quality in exchange for reduced charges.
If you turn ECM off:
The quality and transmission speed of faxes you send and receive are affected.
●
The Fax Speed is automatically set to Medium.
●
You can no longer send or receive faxes in color.
●
To change the ECM setting from the control panel
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Preferences.
4. Touch Error Correction Mode to turn on or off.
5. Select On or Off.
Receive a fax
You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must
receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer
automatically answers incoming calls and receives faxes after the number of rings that are specified
by the Rings to Answer setting. (The default Rings to Answer setting is five rings.)
ENWW Receive a fax 45
If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the
printer reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic
Reduction feature, the printer prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory
until the copying finishes.
Receive a fax manually
●
Set up backup fax
●
Reprint received faxes from memory
●
Forward faxes to another number
●
Set automatic reduction for incoming faxes
●
Block unwanted fax numbers
●
Receive faxes using HP Digital Fax
●
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still
connected. You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is directly connected to the printer (on the 2-EXT
port).
To receive a fax manually
1. Make sure the printer is turned on and you have paper loaded in the main tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before
the printer answers. Or, turn off the Auto Answer setting so that the printer does not
automatically answer incoming calls.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax
machine.
5. When you hear fax tones from a sending fax machine, do the following:
a. From the printer control panel display, touch Fax, touch Send and Receive, and then touch
Receive Now.
b. After the printer begins to receive the fax, you can hang up the phone or remain on the line.
The phone line is silent during fax transmission.
Set up backup fax
Depending on your preference and security requirements, you can set up the printer to store all the
faxes it receives, only the faxes it receives while the printer is in an error condition, or none of the
faxes it receives.
To set backup fax from the printer control panel
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Preferences.
46 Chapter 5 Fax ENWW
4. Touch Backup Fax Reception.
5. Touch the required setting.
On The default setting. When Backup fax is On, the printer stores all received faxes in
On Error Only Causes the printer to store faxes in memory only if an error condition exists that prevents
Off Faxes are never stored in memory. For example, you might want to turn off Backup fax for
memory. This enables you to reprint up to 30 of the most recently printed faxes if they are
still saved in memory.
NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives
new faxes. If the memory becomes full of unprinted faxes, the printer stops answering
incoming fax calls.
NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might
not be stored in memory due to memory limitations.
the printer from printing the faxes (for example, if the printer runs out of paper). The printer
continues to store incoming faxes as long as there is memory available. (If the memory
becomes full, the printer stops answering incoming fax calls.) When the error condition is
resolved, the faxes stored in memory print automatically, and then they are deleted from
memory.
security purposes. If an error condition occurs that prevents the printer from printing (for
example, the printer runs out of paper), the printer stops answering incoming fax calls.
Reprint received faxes from memory
The received faxes that are not printed out are stored in memory.
NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or
delete the faxes from memory. You might also want to delete the faxes in memory for security or
privacy purposes.
Depending on the sizes of the faxes in memory, you can reprint up to 30 of the most recently printed
faxes, if they are still in memory. For example, you might need to reprint your faxes if you lost the
copy of your last printout.
To reprint faxes in memory from the printer control panel
1. Make sure you have paper loaded in the main tray. For more information, see
2. From the printer control panel display, touch Fax.
3. Touch Reprint.
The faxes are printed in the reverse order from which they were received with the most recently
received fax printed first, and so on.
4.
If you want to stop reprinting the faxes in memory, touch
Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in
black and white, regardless of how they were originally sent.
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test
fax to make sure the fax machine is able to receive your forwarded faxes.
Load paper.
(Cancel).
ENWW Receive a fax 47
To forward faxes from the printer control panel
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Preferences.
4. Touch Fax Forwarding.
5. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the
fax.
NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if
it is not turned on), the printer prints the fax. If you set up the printer to print error reports for
received faxes, it also prints an error report.
6. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and
then touch Done. Enter the required information for each of the following prompts: start date,
start time, end date, and end time.
7. Fax forwarding is activated. Touch OK to confirm.
If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and
phone number. When the power is restored to the printer, the fax forwarding setting is still On.
NOTE: You can cancel fax forwarding by selecting Off from the Fax Forwarding menu.
Set automatic reduction for incoming faxes
The Automatic Reduction setting determines what the printer does if it receives a fax that is too large
for the loaded paper size. This setting is turned on by default, so the image of the incoming fax is
reduced to fit on one page, if possible. If this feature is turned off, information that does not fit on the
first page is printed on a second page. Automatic Reduction is useful when you receive a Legal-size
fax and Letter-size paper is loaded in the main tray.
To set automatic reduction from the printer control panel
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Preferences.
4. Touch Automatic Reduction to turn on or off.
Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block specific fax
numbers so the printer does not receive faxes received from those numbers. When an incoming fax
call is received, the printer compares the number to the list of junk fax numbers to determine if the call
should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not
received. (The maximum number of fax numbers you can block varies by model.)
NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/
region, Junk Fax Blocking does not appear in the Preferences menu.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not
subscribed to a Caller ID service.
48 Chapter 5 Fax ENWW
You can block specific fax numbers by adding them to the junk fax list, unblock these numbers by
removing them from the junk fax list, and print a list of blocked junk fax numbers.
To add a number to the junk fax list
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Preferences.
4. Touch Junk Fax Blocking.
5. Touch + (Plus Sign).
6. Do one of the following.
●
To select a fax number to block from the call history list, touch
Manually enter a fax number to block, and touch Add.
●
NOTE: Make sure you enter the fax number as it appears on the control panel display, and not
the fax number that appears on the fax header of the received fax, as these numbers can be
different.
To remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove it from the junk fax list.
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Preferences.
4. Touch Junk Fax Blocking.
5. Touch the number you want to remove, and then touch Remove.
To print a junk fax list
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Reports.
3. Touch Print Fax Reports.
(Call history).
4. Touch Junk Fax Report.
5. Touch Print to begin printing.
Receive faxes using HP Digital Fax
You can use HP Digitial Fax to automatically receive faxes and save them directly to your computer.
This saves paper and ink.
Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format).
The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's
information, Y is the date, and Z is the time that the fax was received.
NOTE: Fax to Computer is available for receiving black-and-white faxes only. Color faxes will be
printed.
ENWW Receive a fax 49
HP Digital Fax requirements
●
Activate HP Digital Fax
●
Modify HP Digital Fax settings
●
HP Digital Fax requirements
The destination folder of the computer must be available at all times. The destination computer
●
must also be awake, faxes will not be saved if the computer is asleep or in hibernate mode.
Paper must be loaded in the input tray. For more information, see Load paper.
●
Activate HP Digital Fax
To set up HP Digital Fax (Windows)
1. Open the HP printer software. For more information, see
(Windows).
2. Click Print, Scan & Fax and click Digital Fax Setup Wizard.
3. Follow the on-screen instructions.
To set up HP Digital Fax (OS X)
1. Open HP Utility. For more information, see
2. Select the printer.
3. Click Digital Fax Archive in the Fax Settings section.
Modify HP Digital Fax settings
You can turn off HP Digital Fax and disable printing faxes from the printer control panel.
To modify settings from the printer control panel
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Preferences, and then touch HP Digital Fax.
4. Select the setting that you want to change. You can change the following settings:
Open the HP printer software
HP Utility (OS X).
Fax Printing: Choose this option to print faxes as they are received. If you turn off printing,
●
color faxes will still print.
Turn Off HP Digital Fax: Choose this option to turn off HP Digital Fax.
●
NOTE: Use the HP printer software on your computer to turn on HP Digital Fax.
To modify settings from the HP printer software (Windows)
1. Open the HP printer software. For more information, see
(Windows).
2. Click Print, Scan & Fax and click Digital Fax Setup Wizard.
3. Follow the on-screen instructions.
50 Chapter 5 Fax ENWW
Open the HP printer software
To modify settings from the HP printer software (OS X)
1. Open HP Utility. For more information, see
2. Select the printer.
3. Click Digital Fax Archive in the Fax Settings section.
Turn off HP Digital Fax
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Preferences and then touch HP Digital Fax.
4. Touch Turn Off HP Digital Fax.
5. Touch Yes.
Set up phone book contacts
You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those
numbers using the printer control panel.
TIP: In addition to creating and managing phone book contacts from the printer control panel, you
can also use tools available on your computer, such as the HP software included with the printer and
the printer EWS. For more information, see
Set up and change phone book contacts
●
HP Utility (OS X).
Printer management tools.
Set up and change group phone book contacts
●
Delete phone book contacts
●
Print a list of phone book contacts
●
Set up and change phone book contacts
You can store fax numbers as phone book contacts.
To set up phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Send Now.
3.
Touch
4.
Touch
5.
Touch
6. Touch Name and then type the name of the phone book contact, and then touch Done.
7. Touch Fax Number and type the fax number for the phone book contact, and then touch Done.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an
access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.
(Phone book).
(Phone Book Contact).
(Plus Sign) to add a contact.
8. Touch Add.
ENWW Set up phone book contacts 51
To change phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Send Now.
3.
Touch
4.
Touch
5.
Touch
6. Touch the phone book contact that you want to edit.
7. Touch Name and then edit the name of the Phone Book contact, and then touch Done.
8. Touch Fax Number and edit the fax number for the phone book contact, and then touch Done.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an
access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.
9. Touch Done.
(Phone book).
(Phone Book Contact).
(Edit) to edit a contact.
Set up and change group phone book contacts
You can store groups of fax numbers as group phone book contacts.
To set up group phone book contacts
NOTE: Before you can create a group phone book contact, you must have already created at least
one phone book contact.
1. From the printer control panel display, touch Fax.
2. Touch Send Now.
3.
Touch
4.
Touch
5.
Touch
6. Touch Name and then type the name of the group, and then touch Done.
7. Touch Number of Members, select the phone book contacts you want to include in this group,
and then touch Select.
8. Touch Create.
To change group phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Send Now.
3.
Touch
4.
Touch
5.
Touch
6. Touch the group phone book contact that you want to edit.
(Phone book).
(Group Phone Book Contact).
(Plus Sign) to add a group.
(Phone book).
(Group Phone Book Contact).
(Edit) to edit a group.
52 Chapter 5 Fax ENWW
7. Touch Name and then edit the name of the group phone book contact, and then touch Done.
8. Touch Number of Members.
9.
Select the phone book contacts you want to delete from this group, or touch
add a contact to the group.
10. Touch Done.
Delete phone book contacts
You can delete phone book contacts or group phone book contacts.
1. From the printer control panel display, touch Fax.
2. Touch Send Now.
3.
Touch
4.
Touch
5.
Touch
6. Touch the name of the phone book contact you want to delete.
7. Touch Delete.
8. Touch Yes to confirm.
(Phone book).
(Phone Book Contact).
(Edit).
Print a list of phone book contacts
(Plus Sign) to
You can print a list of your phone book contacts.
1. Load paper in the tray. For more information, see
2. From the printer control panel, touch Setup.
3. Touch Fax Setup, and then touch Reports.
4. Touch Print Phone Book.
Change fax settings
After completing the steps in the getting started guide that came with the printer, use the following
steps to change the initial settings or to configure other options for faxing.
Configure the fax header
●
Set the answer mode (Auto answer)
●
Set the number of rings before answering
●
Change the answer ring pattern for distinctive ring
●
Set the dial type
●
Set the redial options
●
Set the fax speed
●
Load paper.
Set the fax sound volume
●
ENWW Change fax settings 53
Configure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP recommends
that you set up the fax header by using the HP software provided with the printer. You can also set up
the fax header from the printer control panel, as described here.
NOTE: In some countries/regions, the fax header information is a legal requirement.
To set or change the fax header
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Preferences.
3. Touch Fax Header.
4. Enter your personal or company name, and then touch Done.
5. Enter your fax number, and then touch Done.
Set the answer mode (Auto answer)
The answer mode determines whether the printer answers incoming calls.
Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The
●
printer answers all incoming calls and faxes.
Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to
●
respond in person to the incoming fax call or else the printer does not receive faxes.
To set the answer mode
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Preferences.
3. Touch Auto Answer to turn it on or off.
You may also access this feature by pressing
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls
are automatically answered.
The Rings to Answer setting is important if you have an answering machine on the same phone line
as the printer, because you want the answering machine to answer the phone before the printer does.
The number of rings to answer for the printer should be greater than the number of rings to answer
for the answering machine.
For example, set your answering machine to a low number of rings and the printer to answer in the
maximum number of rings. (The maximum number of rings varies by country/region.) In this setup,
the answering machine answers the call and the printer monitors the line. If the printer detects fax
tones, it receives the fax. If the call is a voice call, the answering machine records the incoming
message.
(the Fax Status button) on the Home screen.
54 Chapter 5 Fax ENWW
To set the number of rings before answering
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Preferences.
3. Touch Rings to Answer.
4. Touch the number of rings.
5. Touch Done to accept the setting.
Change the answer ring pattern for distinctive ring
Many phone companies offer a distinctive ring feature that allows you to have several phone numbers
on one phone line. When you subscribe to this service, each number is assigned a different ring
pattern. You can set up the printer to answer incoming calls that have a specific ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring
pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or
triple rings for a fax number. When the printer detects the specified ring pattern, it answers the call
and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set
distinctive ring. With this feature, the printer recognizes and records the ring pattern of an incoming
call and, based on this call, automatically determines the distinctive ring pattern assigned by your
telephone company to fax calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All Rings.
NOTE: The printer cannot receive faxes when the main phone number is off the hook.
To change the answer ring pattern for distinctive ring
1. Verify that the printer is set to answer fax calls automatically.
2. From the printer control panel display, touch Setup.
3. Touch Fax Setup, and then select Preferences.
4. Touch Distinctive Ring.
5. A message appears stating that this setting should not be changed unless you have multiple
numbers on the same telephone line. Touch Yes to continue.
6. Do one of the following:
Touch the ring pattern assigned by your telephone company to fax calls.
●
Touch Ring Pattern Detection, and then follow the instructions on the printer control panel.
●
NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the
feature before it finishes, the ring pattern is automatically set to the default, which is All Rings.
NOTE: If you are using a PBX phone system that has different ring patterns for internal and
external calls, you must call the fax number from an external number.
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not
change the setting unless you know that your phone line cannot use tone dialing.
ENWW Change fax settings 55
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Preferences.
3. Touch Dial Type.
4. Touch to select Tone Dialing or Pulse Dialing.
Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not answer or was
busy, the printer attempts to redial based on the settings for the redial options. Use the following
procedure to turn the options on or off.
Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal.
●
The default is On.
No answer redial: If this option is turned on, the printer redials automatically if the receiving fax
●
machine does not answer. The default is Off.
Connection problem redial: If this option is turned on, the printer redials automatically if there has
●
been a problem connecting with the receiving fax machine. Connection problem redial works
only for sending faxes from memory. The default is On.
To set the redial options
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Preferences.
3. Touch Auto Redial.
4. Touch Busy Redial, or No Answer Redial, or Connection Problem Redial, and then select the
appropriate options.
Set the fax speed
You can set the fax speed used to communicate between your printer and other fax machines when
sending and receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be required:
An Internet phone service
●
A PBX (private branch exchange) system
●
Fax over Internet Protocol (FoIP)
●
An integrated services digital network (ISDN) service
●
If you experience problems sending and receiving faxes, try using a slower Fax Speed. The following
table provides the available fax speed settings.
Fax speed setting Fax speed
Fast v.34 (33600 baud)
56 Chapter 5 Fax ENWW
Fax speed setting Fax speed
Medium v.17 (14400 baud)
Slow v.29 (9600 baud)
To set the fax speed
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Preferences.
3. Touch Fax Speed.
4. Touch to select an option.
Set the fax sound volume
You can change the volume of fax sounds.
To set the fax sound volume
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Preferences.
3. Touch Volume.
4. Touch to select Soft, Loud, or Off.
Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such as the following:
DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be
●
called ADSL in your country/region.)
PBX: A private branch exchange (PBX) phone system.
●
ISDN: An integrated services digital network (ISDN) system.
●
FoIP: A low-cost phone service that allows you to send and receive faxes with your printer by
●
using the Internet. This method is called Fax over Internet Protocol (FoIP).
For more information, see
HP printers are designed specifically for use with traditional analog phone services. If you are in
a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-toanalog filters or converters when setting up the printer for faxing.
NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or
providers, in all digital environments, or with all digital-to-analog converters. It is always
recommended that you discuss with the telephone company directly for the correct setup options
based on their line services provided.
Fax over Internet Protocol.
Fax over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send and receive faxes
with your printer by using the Internet. This method is called Fax over Internet Protocol (FoIP).
ENWW Fax and digital phone services 57
You probably use a FoIP service (provided by your telephone company) when you:
Dial a special access code along with the fax number.
●
Have an IP converter box that connects to the Internet and provides analog phone ports for the
●
fax connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1LINE" on the printer. This means that your connection to the Internet must be done either through
a converter box (which supplies regular analog phone jacks for fax connections) or your telephone
company.
TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often
limited. If you experience problems faxing, try using a slower fax speed or disabling the fax errorcorrection mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes.
For more information about changing the fax speed, see
about using ECM, see
If you have questions about Internet faxing, contact your Internet faxing services support department
or your local service provider for further assistance.
Use reports
You can set up the printer to print error reports and confirmation reports automatically for each fax
you send and receive. You can also manually print system reports as required; these reports provide
useful system information about the printer.
By default, the printer is set to print a report only if there is a problem sending or receiving a fax.
A confirmation message that indicates whether a fax was successfully sent appears briefly on the
control panel display after each transaction.
NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel or
the HP software. For more information, see
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you
receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing
delays. You do not need to replace the ink cartridges until the print quality becomes unacceptable.
NOTE: Ensure that the printheads and ink cartridges are in good conditions and installed properly.
For more information, see
This section contains the following topics:
Set the fax speed. For more information
Send a fax in Error Correction Mode.
Check the estimated ink levels.
Work with ink cartridges.
Print fax confirmation reports
●
Print fax error reports
●
Print and view the fax log
●
Clear the fax log
●
Print the details of the last fax transaction
●
Print a Caller ID Report
●
View the Call History
●
58 Chapter 5 Fax ENWW
Print fax confirmation reports
You can print a confirmation report either when a fax is sent, or when any fax is sent or received. The
default setting is On (Fax Send). When turned off, a confirmation message appears briefly on the
control panel after each fax is sent or received.
NOTE: You can include an image of the first page of the fax on the Fax Sent Confirmation report if
you select On (Fax Send) or On (Fax Send and Fax Receive), and if you scan the fax to send from
memory or use the Scan and Fax option.
To enable fax confirmation
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Reports and touch Fax Confirmation.
4. Touch to select one of the following options.
Off Does not print a fax confirmation report when you send and receive faxes successfully.
This is the default setting.
On (Fax Send) Prints a fax confirmation report for every fax you send.
On (Fax Receive) Prints a fax confirmation report for every fax you receive.
On (Fax Send and Fax
Receive)
Prints a fax confirmation report for every fax you send and receive.
To include an image of the fax on the report
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Reports and touch Fax Confirmation.
4. Touch On (Fax Send) or On (Fax Send and Fax Receive).
5. Touch Fax confirmation with image.
Print fax error reports
You can configure the printer so that it automatically prints a report when there is an error during
transmission or reception.
To set the printer to print fax error reports automatically
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Reports and touch Fax Error Report.
4. Touch to select one of the following.
On (Fax Send and Fax
Receive)
Off Does not print any fax error reports.
Prints whenever a fax error occurs.
ENWW Use reports 59
On (Fax Send) Prints whenever a transmission error occurs. This is the default setting.
On (Fax Receive) Prints whenever a receiving error occurs.
Print and view the fax log
You can print a log of faxes that have been received and sent by the printer.
To print the fax log from the printer control panel
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Reports.
3. Touch Print Fax Reports.
4. Touch Print Last 30 Transactions.
5. Touch Print to begin printing.
Clear the fax log
Clearing the fax log also deletes all faxes stored in memory.
To clear the fax log
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Tools.
3. Touch Clear Fax Log.
Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include
the fax number, number of pages, and the fax status.
To print the Last Fax Transaction report
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Reports.
3. Touch Print Fax Reports.
4. Touch Last Transaction.
5. Touch Print to begin printing.
Print a Caller ID Report
You can print a list of Caller ID fax numbers.
To print a Caller ID History Report
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Reports.
3. Touch Print Fax Reports.
60 Chapter 5 Fax ENWW
4. Touch Caller ID Report.
5. Touch Print to begin printing.
View the Call History
You can view a list of all the calls placed from the printer.
NOTE: You cannot print the call history.
To view the call history
1. From the printer control panel display, touch Fax.
2. Touch Send New Fax.
3.
4.
Touch
Touch
(Phone book).
(Call history).
ENWW Use reports 61
6Web Services
The printer offers innovative, web-enabled solutions that can help you quickly access the Internet,
obtain documents, and print them faster and with less hassle—and all without using a computer.
NOTE: To use these web features, the printer must be connected to the Internet (either using an
Ethernet cable or wireless connection). You cannot use these web features if the printer is connected
using a USB cable.
This section contains the following topics:
What are Web Services?
●
Set up Web Services
●
Use Web Services
●
Remove Web Services
●
What are Web Services?
HP ePrint
HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer
●
anytime, from any location. It's as simple as sending an email to the email address assigned to
your printer when you enable Web Services on the printer. No special drivers or software are
needed. If you can send an email, you can print from anywhere, using HP ePrint.
Once you have signed up for an account on HP Connected (
sign in to view your HP ePrint job status, manage your HP ePrint printer queue, control who can
use your printer's HP ePrint email address to print, and get help for HP ePrint.
HP Printables
HP Printables allow you to easily locate and print preformatted web content, directly from your
●
printer. You can also scan and store your documents digitally on the Web.
HP Printables provide a wide range of content, from store coupons to family activities, news,
travel, sports, cooking, photos, and many more. You can even view and print your online images
from popular photo sites.
Certain HP Printables also allow you to schedule the delivery of app content to your printer.
Preformatted content designed specifically for your printer means no cut-off text and pictures
and no extra pages with only one line of text. On some printers, you can also choose paper and
print quality settings on the print preview screen.
Set up Web Services
Before you set up Web Services, make sure your printer is connected to the Internet using either an
Ethernet or wireless connection.
To set up Web Services, use one of the following methods.
www.hpconnected.com), you can
62 Chapter 6 Web Services ENWW
To set up Web Services using the printer control panel
1. From the printer control panel display, touch Setup.
2. Touch Web Services Setup.
3. Touch Accept to accept the Web Services terms of use and enable Web Services.
4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install
product updates.
NOTE: If a printer update is available, the printer will download and install the update, and then
restart. You will have to repeat the instructions from step 1 to set up HP ePrint.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your
network administrator or the person who set up the network.
5. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to finish the setup.
To set up Web Services using the embedded web server
1. Open the EWS. For more information, see
2. Click the Web Services tab.
3. In the Web Services Settings section, click Setup, click Continue, and follow the on-screen
instructions to accept the terms of use.
4. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: If a printer update is available, the printer downloads and installs the update, and then
restarts. Repeat the instructions from step 1 to set up HP ePrint.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your
network administrator or the person who set up the network.
5. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to finish the setup.
To set up Web Services using the HP printer software (Windows)
1. Open the HP printer software. For more information, see
(Windows).
2. In the window that appears, double-click Print, Scan & Fax and then select Connect your printer
to the web under Print. The printer's home page (embedded web server) opens.
3. Click the Web Services tab.
Embedded web server.
Open the HP printer software
4. In the Web Services Settings section, click Setup, click Continue, and follow the on-screen
instructions to accept the terms of use.
5. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: If a printer update is available, the printer will download and install the update, and then
restart. You will have to repeat the instructions from step 1 to set up HP ePrint.
ENWW Set up Web Services 63
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the details, contact your network
administrator or the person who set up the network.
6. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to finish the setup.
Use Web Services
The following section describes how to use and configure Web Services.
HP ePrint
●
HP Printables
●
HP ePrint
To use HP ePrint, do the following:
Be sure you have an Internet- and email-capable computer or mobile device.
●
Enable Web Services on the printer. For more information, see
●
TIP: For more information about managing and configuring HP ePrint settings and to learn about the
latest features, visit HP Connected at
To print documents using HP ePrint
1. On your computer or mobile device, open your email application.
2. Create a new email message, and then attach the file that you want to print.
3. Enter the printer's email address in the “To” line of the email message, and then select the
option to send the email message.
NOTE: Do not enter any additional email addresses in either the "To" or "Cc" fields. The HP
ePrint server does not accept print jobs if there are multiple email addresses.
To find the printer's email address
1. Make sure you have created an ePrint account.
To sign up for an account on HP Connected, visit
2.
From the printer control panel display, touch
To customize the email address, touch Print Info. The printer prints an information page that
contains the printer code and instructions on how to customize the email address.
Set up Web Services.
www.hpconnected.com.
www.hpconnected.com.
(HP ePrint).
To turn off HP ePrint
1.
From the printer control panel, touch
Settings).
2. Touch ePrint, and then touch Off.
NOTE: To remove all Web Services, see Remove Web Services.
64 Chapter 6 Web Services ENWW
(HP ePrint), and then touch (Web Services
HP Printables
HP Printables allow you to easily locate and print preformatted web content, directly from your printer.
To use HP Printables
1.
From the printer control panel, touch
2. Touch the HP Printables you want to use.
For more information about individual HP Printables, visit
To manage HP Printables
You can manage your HP Printables with HP Connected. You can add, configure, or remove HP
●
Printables, and set the order in which they appear on your printer control panel display.
Turn off HP Printables
1.
From the printer control panel, touch
Settings).
2. Touch HP Printables, and then touch Off.
NOTE: To remove all Web Services, see Remove Web Services.
Remove Web Services
To remove Web Services, complete the following steps:
1.
From the printer control panel display, touch
Settings).
(HP Printables).
www.hpconnected.com.
(HP ePrint), and then touch (Web Services
(HP ePrint), and then touch (Web Services
2. Touch Remove Web Services.
ENWW Remove Web Services 65
7 Work with ink cartridges
This section contains the following topics:
Information on ink cartridges and the printhead
●
Check the estimated ink levels
●
Replace the ink cartridges
●
Order ink cartridges
●
Store printing supplies
●
Anonymous usage information storage
●
Ink cartridge warranty information
●
Information on ink cartridges and the printhead
The following tips help maintain HP ink cartridges and ensure consistent print quality.
The instructions in this user guide are for replacing ink cartridges, and are not intended for first
●
time installation. For the first time installation, follow the instructions in the setup poster provided
with the printer.
●
When you turn the printer off, always use the
the printhead and protect it from damage. For more information, see
Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.
●
Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause
●
temporary printing problems.
If you are transporting the printer, do the following to prevent ink leaking from the printer or other
●
damage from occurring to the printer:
◦
Make sure you turn off the printer by pressing the
internal motion stop before unplugging the printer. For more information, see
printer off.
The printer must be transported sitting flat; it should not be placed on its side, back, front, or
◦
top.
CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid
print quality issues and possible extra ink usage or damage to the ink system. Never turn off the
printer when ink cartridges are missing.
Check the estimated ink levels
You can check the estimated ink levels from the printer software or from the printer control panel. For
information about using the printer software, see
printer status report to view this information (see
(Power) button. This allows the printer to cap
Turn the printer off.
(Power) button. Wait until all sounds of
Turn the
Printer management tools. You can also print the
Printer status report).
66 Chapter 7 Work with ink cartridges ENWW
To check the estimated ink levels from the printer control panel
▲
From the printer control panel
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you
receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing
delays. You do not have to replace the cartridges until the print quality becomes unacceptable.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used
in another printer, the ink level indicator might be inaccurate or unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the printer and cartridges for printing, and in
printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some
residual ink is left in the cartridge after it is used. For more information, see
inkusage.
(Home) screen, touch (Ink Information).
Replace the ink cartridges
If you do not already have replacement ink cartridges for the printer, see Order ink cartridges. Not all
cartridges are available in all countries/regions.
CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid
print quality issues and possible extra ink usage or damage to the ink system. Never turn off the
printer when ink cartridges are missing.
www.hp.com/go/
For information on recycling used ink supplies, see HP inkjet supplies recycling program.
To replace the ink cartridges
1. Make sure the printer is turned on.
2. Open the ink cartridge access door.
NOTE: Wait until the print carriage stops moving before proceeding.
ENWW Replace the ink cartridges 67
3. Press the front of the ink cartridge to release it, and then remove it from the slot.
4. Remove the new ink cartridge from its packaging.
5. Using the color-coded letters for help, slide the ink cartridge into the empty slot until it clicks
securely into the slot.
Make sure that you insert the ink cartridge into the slot that has the same colored letter as the
color you are installing.
6. Repeat steps 3 through 5 for each ink cartridge you are replacing.
7. Close the ink cartridge access door.
68 Chapter 7 Work with ink cartridges ENWW
Order ink cartridges
To order ink cartridges, go to www.hp.com. (At this time, some portions of the HP website are
available in English only.) Ordering cartridges online is not supported in all countries/regions.
However, many countries have information on ordering by telephone, locating a local store and
printing a shopping list. In addition, you can visit the
information about purchasing HP products in your country.
Use only the replacement cartridges that have the same cartridge number as the ink cartridge you are
replacing. You can find the cartridge number in the following places:
In the embedded web server, by clicking the Tools tab, and then, under Product Information
●
clicking Ink Gauge. For more information, see
www.hp.com/buy/supplies page to obtain
Embedded web server.
On the printer status report (see
●
On the label of the ink cartridge you are replacing.
●
On a sticker inside the printer. Open the ink cartridge access door to locate the sticker.
●
In the printer software, click Shop, and then click Shop For Supplies Online.
●
NOTE: The Setup ink cartridge that comes with the printer is not available for separate purchase.
Printer status report).
Store printing supplies
Keep all ink cartridges in the original sealed packages until they are needed.
●
Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal
●
ink cartridge health, be sure to turn off the printer properly. For more information, see Turn the
printer off.
Store ink cartridges at room temperature (15-35° C or 59-95° F).
●
Anonymous usage information storage
The HP cartridges used with this printer contain a memory chip that assists in the operation of the
printer. In addition, this memory chip stores a limited set of anonymous information about the usage
of the printer, which might include the following: the number of pages printed using the cartridge, the
page coverage, frequency of printing, and the printing modes used.
This information helps HP design future printers to meet our customers' printing needs. The data
collected from the cartridge memory chip does not contain information that can be used to identify a
customer or user of the cartridge or their printer.
HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling
program (HP Planet Partners:
and studied in order to improve future HP printers. HP partners who assist in recycling this cartridge
might have access to this data, as well.
Any third party possessing the cartridge might have access to the anonymous information on the
memory chip. If you prefer to not allow access to this information, you can render the chip inoperable.
However, after you render the memory chip inoperable, the cartridge cannot be used in an HP printer.
If you are concerned about providing this anonymous information, you can make this information
inaccessible by turning off the memory chip's ability to collect the printer's usage information.
ENWW Order ink cartridges 69
www.hp.com/recycle). The memory chips from this sampling are read
To disable the usage information function
1. From the printer control panel, touch Setup.
2. Select Preferences, and then touch Store Anonymous Usage Information.
3. Touch Off to disable the collection of usage information.
NOTE: To turn the usage information function on, restore the factory defaults. For more information
about how to restore the defaults, see
NOTE: You can continue to use the cartridge in the HP printer if you turn off the memory chip's
ability to collect the printer's usage information.
Restore defaults and settings.
Ink cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing
device. This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may be found
on the product as indicated:
70 Chapter 7 Work with ink cartridges ENWW
8 Network setup
Additional advanced settings are available from the printer's home page (embedded web server or
EWS). For more information, see
This section contains the following topics:
Set up the printer for wireless communication
●
Change network settings
●
Use HP wireless direct
●
Set up the printer for wireless communication
Before you begin
●
Set up the printer on your wireless network
●
Change the connection type
●
Test the wireless connection
●
Turn on or off the wireless capability of the printer
●
Embedded web server.
NOTE: If you encounter problems connecting the printer, see Unable to connect the printer
wirelessly.
TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless
Printing Center (
Before you begin
Ensure the following:
The printer is not connected to the network using an Ethernet cable.
●
The wireless network is set up and working properly.
●
The printer and the computers that use the printer are on the same network (subnet).
●
While connecting the printer, you might be prompted to enter the wireless network name (SSID) and
a wireless password.
The wireless network name is the name of your wireless network.
●
The wireless password prevents other people from connecting to your wireless network without
●
your permission. Depending on the level of security required, your wireless network might use
either a WPA passphrase or WEP key.
If you have not changed the network name or the security passkey since setting up your wireless
network, you can sometimes find them on the back or side of the wireless router.
www.hp.com/go/wirelessprinting).
If you cannot find the network name or the security password or cannot remember this information,
see the documentation provided with your computer or with the wireless router. If you still cannot find
this information, contact your network administrator or the person who set up the wireless network.
ENWW Set up the printer for wireless communication 71
Set up the printer on your wireless network
Use the Wireless Setup Wizard from the printer control panel display to set up wireless
communication.
NOTE: Before you proceed, go through the list at Before you begin.
1. From the printer control panel, touch Setup.
2. Touch Network Setup.
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard.
5. Follow the display instructions to complete the setup.
If you are already using the printer with a different type of connection, such as a USB connection,
follow the instructions in
Change the connection type to set up the printer on your wireless network.
Change the connection type
After you have installed the HP printer software and connected the printer to your computer or to a
network, you can use the software to change the connection type (for example, from a USB
connection to a wireless connection).
NOTE: Connecting an Ethernet cable turns off the wireless capability of the printer.
To change from an Ethernet connection to a wireless connection (Windows)
1. Remove the Ethernet cable from the printer.
2. Run the Wireless Setup Wizard to make the wireless connection. For more information, see
up the printer on your wireless network.
Open the printer software after the installation. For more information, see
software (Windows).
To change from a USB connection to a wireless network (Windows)
Before you proceed, go through the list at
1. Depending on your operating system, do one of the following:
Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the printer
●
name, and then click Utilities.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar,
●
select the printer name, and then click Utilities.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
●
select All Programs, click HP, click the folder of your printer.
2. Click Printer Setup & Software.
3. Select Convert a USB connected printer to wireless. Follow the on-screen instructions.
Before you begin.
Set
Open the HP printer
To change from a USB or Ethernet connection to a wireless connection (OS X)
Before you proceed, go through the list at
72 Chapter 8 Network setup ENWW
Before you begin.
1. Connect the printer to your wireless network.
2. Open System Preferences.
3. Depending on your operating system, click Print & Fax, Print & Scan, or Printers & Scanners in
the Hardware section.
4. Select your printer in the left pane and click - at the bottom of the list. Do the same for the fax
entry, if there is one for the current connection.
5. Open HP Utility.
HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the
hard disk.
6. Choose Devices > HP Auto Wireless Connect and follow the prompts.
Learn more about how to change from a USB to wireless connection. Click here to go online
for more information. At this time, this website might not be available in all languages.
To change from a wireless connection to a USB or Ethernet connection (Windows)
Connect the USB or Ethernet cable to the printer.
●
To change from a wireless connection to a USB or Ethernet connection (OS X)
Add the printer to the print queue.
1. Open System Preferences.
2. Depending on your operating system, click Print & Fax, Print & Scan, or Printers & Scanners in
the Hardware section.
3. Click + below the list of printers at the left.
4. Select the printer from the list of detected printers, and click Add.
Test the wireless connection
Print the wireless test report for information about the printer wireless connection. The wireless test
report provides information about the printer status, hardware (MAC) address, and IP address. If the
printer is connected to a network, the test report displays details about the network settings.
To print the wireless test report
1.
From the printer control panel, touch
button).
2. Touch Print Reports
3. Touch Wireless Test Report.
(the Wireless button), and then touch (the Settings
Turn on or off the wireless capability of the printer
The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is
on.
NOTE: Connecting an Ethernet cable to the printer automatically turns off the wireless capability
and the Wireless light.
ENWW Set up the printer for wireless communication 73
1. From the printer control panel, touch Setup and then touch Network Setup.
2. Touch Wireless Settings.
3. Touch Wireless to turn it on or off.
Change network settings
From the printer control panel, you can set up and manage your printer' wireless connection and
perform a variety of network management tasks. This includes viewing and changing network
settings, restoring network defaults, and turning the wireless function on or off.
CAUTION: Network settings are provided for your convenience. However, unless you are an
advanced user, you should not change some of these settings (such as the link speed, IP settings,
default gateway, and firewall settings).
To print network settings
Use one of the following ways:
●
From the printer control panel, touch
is displayed. Select Print Details to print the network configuation page.
Print the network configuration page. For more information, see
●
To set the link speed
You can change the speed at which data is transmitted over the network. The default is Automatic.
1. From the printer control panel, touch Setup and then touch Network Setup.
2. Touch Ethernet Settings.
3. Select Advanced Settings.
4. Touch Link Speed.
5. Touch the appropriate option that matches your network hardware.
To change IP settings
The default IP setting for the IP settings is Automatic, which sets the IP settings automatically. If you
are an advanced user and want to use different settings (such as the IP address, subnet mask, or the
default gateway), you can change them manually.
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address
during the installation, your network components cannot connect with the printer.
(Wireless) or (Ethernet). The network status screen
Network configuration page.
1. From the printer control panel, touch Setup and then touch Network Setup.
2. Touch Ethernet Settings or Wireless Settings.
3. Touch Advanced Settings.
4. Touch IP Settings.
5. A message appears warning that changing the IP address removes the printer from the network.
Touch OK to continue.
6. Automatic is selected by default. To change the settings manually, touch Manual, and then enter
the appropriate information for the following settings:
74 Chapter 8 Network setup ENWW
IP Address
●
Subnet Mask
●
Default Gateway
●
DNS Address
●
7. Enter your changes, and then touch Done.
8. Touch OK.
Use HP wireless direct
With HP wireless direct, you can print wirelessly from a computer, smart phone, tablet, or other
wireless-capable device—without connecting to an existing wireless network.
Guidelines when using HP wireless direct
Make sure your computer or mobile device has the necessary software.
●
If you are using a computer, make sure you have installed the printer software provided with the
printer.
If you have not installed the HP printer software on the computer, connect to HP wireless direct
●
first and then install the printer software. Select Wireless when prompted by the printer software
for a connection type.
If you are using a mobile device, make sure you have installed a compatible printing app. For
●
more information about mobile printing, visit
mobile_printing_apps.html.
Make sure HP wireless direct is turned on in the printer and, if necessary, security is enabled.
●
Up to five computers and mobile devices can use the same HP wireless direct connection.
●
HP wireless direct can be used while the printer is also connected either to a computer using a
●
USB cable or to a network using a wireless connection.
HP wireless direct cannot be used to connect a computer, mobile device, or printer to the
●
Internet.
To turn on HP wireless direct
1.
From the printer control panel, touch
2. Touch On for HP Wireless Direct.
TIP: If you would like to use HP wireless direct with greater security and if the computer or
mobile device supports WPA2 encryption, touch Security to enable or disable security. With
security enabled, only users with the password can connect wirelessly to the printer. Without
enabling security, anyone with a wireless device within the wireless range of the printer can
connect to the printer.
3. Touch HP Wireless Direct Name to display the HP wireless direct name.
www.hp.com/global/us/en/eprint/
(HP wireless direct).
4. If you have enabled security, touch Security Password to display the HP wireless direct
password.
TIP: You can also turn on HP wireless direct from the EWS. For more information about using the
EWS, see
ENWW Use HP wireless direct 75
Embedded web server.
To print from a wireless-capable mobile device
Make sure you have installed a compatible printing app on your mobile device. For more information,
www.hp.com/global/us/en/eprint/mobile_printing_apps.html.
visit
1. Make sure you have turned on HP wireless direct on the printer.
2. Turn on the Wi-Fi connection on your mobile device. For more information, see the
documentation provided with the mobile device.
NOTE: If your mobile device does not support Wi-Fi, you are not able to use HP wireless
direct.
3. From the mobile device, connect to a new network. Use the process you normally use to
connect to a new wireless network or hotspot. Choose the HP wireless direct name from the list
of wireless networks shown such as HP-Print-**-Officejet XXXX (where ** are the unique
characters to identify your printer and XXXX is the printer model located on the printer).
If HP wireless direct is turned on with security, enter the password when prompted.
4. Print your document.
To print from a wireless-capable computer (Windows)
1. Make sure you have turned on HP wireless direct on the printer.
2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided
with the computer.
NOTE: If your computer does not support Wi-Fi, you are not able to use HP wireless direct.
3. From the computer, connect to a new network. Use the process you normally use to connect to
a new wireless network or hotspot. Choose the HP wireless direct name from the list of wireless
networks shown such as HP-Print-**-Officejet XXXX (where ** are the unique characters to
identify your printer and XXXX is the printer model located on the printer).
If HP wireless direct is turned on with security, enter the password when prompted.
4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless
network. If the printer has been installed and connected to your computer with a USB cable,
follow the steps below to install the printer software using the HP HP wireless direct connection.
a. Depending on your operating system, do one of the following:
Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the
●
printer name, and then click Utilities.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app
●
bar, select the printer name, and then click Utilities.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
●
select All Programs, click HP, click the folder of your printer.
b. Click Printer Setup & Software, and then select Connect a new printer.
c. When the Connection Options software screen appears, select Wireless.
Select your HP printer software from the list of detected printers.
d. Follow the on-screen instructions.
5. Print your document.
76 Chapter 8 Network setup ENWW
To print from a wireless-capable computer (OS X)
1. Make sure you have turned on HP wireless direct on the printer.
2. Turn on Wi-Fi on the computer.
For more information, see the documentation provided by Apple.
3. Click the Wi-Fi icon and choose the HP wireless direct name, such as HP-Print-**-Officejet
XXXX (where ** are the unique characters to identify your printer and XXXX is the printer model
located on the printer).
If HP wireless direct is turned on with security, enter the password when prompted.
4. Add the printer.
a. Open System Preferences.
b. Depending on your operating system, click Print & Fax, Print & Scan, or Printers &
Scanners in the Hardware section.
c. Click + below the list of printers at the left.
d. Select the printer from the list of detected printers (the word “Bonjour” is listed the right
column beside the printer name), and click Add.
Click here for online troubleshooting for HP wireless direct, or for more help with setting up
HP wireless direct. At this time, this website might not be available in all languages.
ENWW Use HP wireless direct 77
9 Printer management tools
This section contains the following topics:
Toolbox (Windows)
●
HP Utility (OS X)
●
Embedded web server
●
Toolbox (Windows)
The Toolbox provides maintenance information about the printer.
NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the system
requirements. System requirements can be found in the Readme file, which is available on the HP
printer software CD provided with your printer.
To open the Toolbox
1. Depending on your operating system, do one of the following:
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select
●
the printer name.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar,
●
and then select the printer name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
●
select All Programs, click HP, click the folder for the printer, and then select the icon with
the printer's name.
2. Click Print, Scan & Fax.
3. Click Maintain Your Printer.
HP Utility (OS X)
HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and find
website support information.
NOTE: The features available in HP Utility vary depending on the selected printer.
Ink level warnings and indicators provide estimates for planning purposes only. When you receive
a low-ink warning message, consider having a replacement cartridge available to avoid possible
printing delays. You do not need to replace cartridges until the print quality becomes unacceptable.
Double-click HP Utility in the Hewlett-Packard folder in the Applications folder at the top level of the
hard disk.
Embedded web server
When the printer is connected to a network, you can use the printer's embedded web server (EWS) to
view status information, change settings, and manage it from your computer.
78 Chapter 9 Printer management tools ENWW
NOTE: To view or change some settings, you might need a password.
NOTE: You can open and use the embedded web server without being connected to the Internet.
However, some features are not available.
About cookies
●
Open the embedded web server
●
Control panel lock
●
Embedded web server cannot be opened
●
About cookies
The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you
are browsing. These files let the EWS recognize your computer the next time you visit. For example,
if you have configured the EWS language, a cookie helps remember which language you have
selected so that the next time you access the EWS, the pages are displayed in that language. Some
cookies (such as the cookie that stores customer-specific preferences) are stored on the computer
until you clear them manually.
You can configure your browser to accept all cookies, or you can configure it to alert you every time a
cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use
your browser to remove unwanted cookies.
Depending on your printer, if you disable cookies, you also disable one or more of the following
features:
Using some setup wizards
●
Remembering the EWS browser language setting
●
Personalizing the EWS Home page
●
For information about how to change your privacy and cookie settings and how to view or delete
cookies, see the documentation available with your Web browser.
Open the embedded web server
You can access the embedded web server through either a network or HP wireless direct.
To open the embedded web server through a network
1. Find out the IP address or hostname of the printer from the network configuration page.
For more information, see
2. In a supported web browser on your computer, type the IP address or hostname assigned to the
printer.
For example, if the IP address is 123.123.123.123, type the following address into the web
browser: http://123.123.123.123
To open the embedded web server through HP wireless direct
1.
Touch
(HP wireless direct) from the printer control panel display.
Network configuration page.
2. If the display shows that HP wireless direct is Off, touch HP Wireless Direct to turn it on.
ENWW Embedded web server 79
3. From your wireless computer, turn wireless on, search for and connect to the HP wireless direct
name. If you have HP wireless direct security on, enter the HP wireless direct password when
prompted.
4. In a supported web browser on your computer, type the following address: http://
192.168.223.1.
Control panel lock
To prevent unauthorized use of certain features on the printer control panel, you can lock the features
from the embedded web server (EWS).
Once the control panel lock is turned on, certain features will not be accessible from the control panel.
The setting for control panel lock itself can also be secured by setting an administrator password in
EWS. The password must be entered when accessing the setting for turning on or off the control
panel lock.
Embedded web server cannot be opened
Check your network setup
Make sure you are not using a phone cord or a crossover cable to connect the printer to the
●
network.
Make sure the network cable is securely connected to the printer.
●
Make sure the network hub, switch, or router is turned on and working correctly.
●
Check the computer
Make sure the computer that you are using is connected to the network.
●
NOTE: You may also access the EWS if the printer's HP wireless direct is turned on, and you
know the printer's IP address.
Check your web browser
Make sure the web browser meets the minimum system requirements. For more information,
●
see system requirements in the printer's Readme file found on the HP printer software CD.
If your web browser uses any proxy settings to connect to the Internet, try turning off these
●
settings. For more information, see the documentation available with your web browser.
Make sure JavaScript and cookies are enabled in your web browser. For more information, see
●
the documentation available with your web browser.
Check the printer IP address
To check the IP address of the printer, obtain the IP address by printing a network configuration
●
page. From the printer control panel display, touch Setup, touch Reports, and then touch
Network Configuration Report.
Ping the printer using the IP address from the command prompt (Windows) or from Network
●
Utility (OS X).
NOTE: OS X Lion and OS X Mountain Lion: Network Utility is located in the Utilities folder in
the Applications folder at the top level of the hard disk.
OS X Mavericks: Open Finder, hold down the Option key and choose System Information from
the Apple (
80 Chapter 9 Printer management tools ENWW
) menu. Choose Window > Network Utility.
For example, if the IP address is 123.123.123.123, type the following at the command prompt
(Windows):
C:\ping 123.123.123.123
Or
In Network Utility (OS X), click the Ping tab, type the 123.123.123.123 in the box, and then click
Ping.
If a reply appears, the IP address is correct. If a time-out response appears, the IP address is
incorrect.
TIP: If you are using a computer running Windows, you can visit the HP online support website at
www.hp.com/support. This website provides information and utilities that can help you correct many
common printer problems.
ENWW Embedded web server 81
10 Solve a problem
The information in this section suggests solutions to common problems. If your printer is not operating
correctly and these suggestions did not solve your problem, try using one of the support services
listed in
This section contains the following topics:
●
●
●
●
●
●
●
●
●
●
HP support to obtain assistance.
HP support
Get help from the printer control panel
Understand printer reports
Solve printer problems
Solve printing problems
Solve copy problems
Solve scan problems
Solve fax problems
Solve problems using Web Services
Solve network problems
Maintain the printer
●
Clear paper jams
●
Clear the print carriage
●
Restore defaults and settings
●
HP support
Register printer
●
Support process
●
Obtain electronic support
●
HP support by phone
●
Register printer
By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support,
and product support alerts. If you did not register your printer while installing the software, you can
register now at
Support process
If you have a problem, follow these steps:
http://www.register.hp.com.
82 Chapter 10 Solve a problem ENWW
1. Check the documentation that came with the printer.
2. Visit the HP online support website at
HP online support is available to all HP customers. It is the fastest source for up-to-date product
information and expert assistance, and includes the following features:
Fast access to qualified online support specialists
●
Software and driver updates for the printer
●
Valuable troubleshooting information for common problems
●
Proactive printer updates, support alerts, and HP newsgrams that are available when you
●
register the printer
3. Call HP support. For more information, see
Support options and availability vary by printer, country/region, and language.
Obtain electronic support
To find support and warranty information, go to the HP website at www.hp.com/support. This website
provides information and utilities that can help you correct many common printer problems. If
prompted, select your country/region, and then click All HP Contacts for information about calling for
technical support.
This website also offers technical support, drivers, supplies, ordering information and other options
such as:
Access online support pages.
●
www.hp.com/support.
HP support by phone.
Send HP an email message for answers to your questions.
●
Connect with an HP technician by using online chat.
●
Check for HP software updates.
●
You can also obtain support from the HP software for Windows or OS X, which provide easy, step-bystep solutions to common printing problems. For more information, see
Support options and availability vary by printer, country/region, and language.
HP support by phone
Phone support options and availability vary by printer, country/region, and language.
This section contains the following topics:
Before you call
●
Phone support period
●
Support phone numbers
●
After the phone support period
●
Before you call
Call HP support while you are in front of the printer and a computer it is connected to. Be prepared to
provide the following information:
Printer management tools.
ENWW HP support 83
Model number
●
Serial number (located on the back or bottom of the printer)
●
Messages that appear when the situation occurs
●
Answers to these questions:
●
Has this situation happened before?
◦
Can you re-create it?
◦
Did you add any new hardware or software to your computer at about the time that this
◦
situation began?
Did anything else occur prior to this situation (such as a thunderstorm or moving the
◦
printer)?
If you need to call HP, it is often useful to print the printer status report before calling.
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Support phone numbers
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support website:
support phone number for your country/region to learn more about support options.
www.hp.com/support. Contact your HP dealer or call the
Get help from the printer control panel
You can use the printer’s help topics to learn more about the printer, and some help topics include
animations that guide you through procedures, such as clearing jams.
To open the help topics from the printer control panel, touch “
Understand printer reports
You can print the following reports to help troubleshoot problems with the printer.
Printer status report
●
Network configuration page
●
Print quality report
●
(Help) from the Home screen.
Wireless test report
●
Web access report
●
84 Chapter 10 Solve a problem ENWW
Printer status report
Use the printer status report to view current printer information and ink cartridge status. Also use the
printer status report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
If you need to call HP, it is often useful to print the printer status report before calling.
To print the Printer Status Report
1. From the printer control panel, touch Setup.
2. Touch Reports and then touch Printer Status Report.
1. Product Information: Shows printer information (such as the printer name, model number, serial
number, and firmware version number), and the accessories that are installed (such as the
automatic two-sided printing accessory or duplexer).
2. Print Usage Information: Shows summary information about pages printed from the printer.
3. Ink Delivery System Information: Shows the estimated ink levels (represented in graphical form
as gauges) and the part numbers and warranty expiration dates for the ink cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When
you receive a low-ink warning message, consider having a replacement cartridge available to
avoid possible printing delays. You do not need to replace cartridges until the print quality
becomes unacceptable.
4. Additional Assistance: Provides information about where you can go to get more information
about the printer, as well as information about how to set up a Fax Test and how to run a
Wireless Network Test.
ENWW Understand printer reports 85
Network configuration page
If the printer is connected to a network, you can print a network configuration page to view the
network settings for the printer and a list of networks detected by your printer. The last page of the
report includes a list of all detectable wireless networks in the area, along with signal strength and the
channels being used. This might help you select a channel for your network which is not heavily used
by other networks (which will improve network performance).
You can use the network configuration page to help troubleshoot network connectivity problems. If
you need to call HP, it is often useful to print this page before calling.
To print the network configuration page
1. From the printer control panel, touch Setup.
2. Touch Reports and then touch Network Configuration Report.
86 Chapter 10 Solve a problem ENWW
1. General Information: Shows information about the current status and active connection type of
the network, and other information, such as the URL of the embedded web server.
2. 802.3 Wired: Shows information about the active Ethernet network connection, such as the IP
address, subnet mask, default gateway, as well as the hardware address of the printer.
3. 802.11 Wireless: Shows information about your wireless network connection, such as the host
name, IP address, subnet mask, default gateway, and server. It also indicates the network name
(SSID), the relative signal strengths and the channels being used. You can check the network
list to view if your own network signal strength is good and change the wireless communication
setup using Wireless Setup Wizard. For more information, see
Change the connection type.
ENWW Understand printer reports 87
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