OFFICEJET 6000
User Guide
E609
HP Officejet 6000 (E609) Printer
Series
User Guide
Copyright information
© 2009 Copyright Hewlett-Packard
Development Company, L.P.
Edition 1, 6/2009
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright laws.
The only warranties for HP products
and services are set forth in the express
warranty statements accompanying
such products and services. Nothing
herein should be construed as
constituting an additional warranty. HP
shall not be liable for technical or
editorial errors or omissions contained
herein.
Acknowledgements
Windows and Windows XP are U.S.
registered trademarks of Microsoft
Corporation. Windows Vista is either a
registered trademark or trademark of
Microsoft Corporation in the United
States and/or other countries.
ENERGY STAR is a registered mark
owned by the U.S. government.
Safety information
Always follow basic safety precautions
when using this product to reduce risk
of injury from fire or electric shock.
1. Read and understand all instructions
in the documentation that comes with
the device.
2. Observe all warnings and
instructions marked on the product.
3. Unplug this product from wall outlets
before cleaning.
4. Do not install or use this product near
water, or when you are wet.
5. Install the product securely on a
stable surface.
6. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line cord
cannot be damaged.
7. If the product does not operate
normally, see
troubleshoot.
8. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
9. Use only the external power adaptor/
battery provided with the device.
Maintain and
Contents
1 Get started
Find other resources for the product .........................................................................................8
Find the device model number...................................................................................................9
Accessibility..............................................................................................................................10
Understand the device parts.....................................................................................................10
Front view...........................................................................................................................10
Control panel......................................................................................................................11
Back view............................................................................................................................12
Connection information.............................................................................................................12
Turn off the device....................................................................................................................13
Eco-Tips....................................................................................................................................13
2 Install the accessories
Install the duplexer (available on some models)......................................................................14
Turn on accessories.................................................................................................................14
Activate and deactivate the duplexer on the device...........................................................14
To turn accessories on or off on Windows computers........................................................15
To turn on accessories on Macintosh computers...............................................................15
3 Use the device
Select print media.....................................................................................................................16
Recommended papers for printing.....................................................................................16
Recommended papers for photo printing...........................................................................18
Tips for selecting and using print media.............................................................................18
Understand specifications for supported media.................................................................19
Understand supported sizes.........................................................................................20
Understand supported media types and weights.........................................................22
Set minimum margins.........................................................................................................23
Load media...............................................................................................................................24
Change print settings................................................................................................................25
To change settings from an application for current jobs (Windows)...................................25
To change default settings for all future jobs (Windows)....................................................26
To change settings (Mac OS X).........................................................................................26
Print on both sides (duplexing).................................................................................................26
Guidelines for printing on both sides of a page..................................................................26
Perform duplexing..............................................................................................................27
Print on special and custom-sized media.................................................................................27
Print borderless.........................................................................................................................28
To print a borderless document (Windows)........................................................................29
To print a borderless document (Mac OS X)......................................................................29
Print a Web page (Windows only)............................................................................................30
Cancel a print job......................................................................................................................30
1
4 Configure and manage
Manage the device...................................................................................................................31
Monitor the device..............................................................................................................32
Administer the device.........................................................................................................32
Use device management tools.................................................................................................33
Embedded Web server.......................................................................................................34
To open the embedded Web server.............................................................................34
Embedded Web server pages......................................................................................35
Toolbox (Windows).............................................................................................................35
Open the Toolbox.........................................................................................................36
Toolbox tabs ................................................................................................................36
Network Toolbox...........................................................................................................37
Use the HP Solution Center (Windows).............................................................................37
HP Printer Utility (Mac OS X)..............................................................................................37
Open the HP Printer Utility............................................................................................38
HP Printer Utility panels................................................................................................38
Use the HP Device Manager (Mac OS X)..........................................................................39
Understand the printer status page..........................................................................................39
Understand the network configuration or wireless status report...............................................41
Configure the device (Windows)...............................................................................................42
Direct connection................................................................................................................42
To install the software before connecting the device (recommended).........................42
To connect the device before installing the software....................................................43
To share the device on a locally shared network.........................................................43
Network connection............................................................................................................44
Install the device on a network.....................................................................................44
Install the device software on client computers............................................................44
Install the printer driver using Add Printer....................................................................45
Configure the device (Mac OS X).............................................................................................45
To install the software for network or direct connection.....................................................45
To share the device on a locally shared network...............................................................46
Set up the device for wireless communication.........................................................................46
Understand 802.11 wireless network settings....................................................................47
To set up wireless communication using the installer (Windows)......................................48
To set up the device on a wireless communication using the installer (Mac OS X)...........49
Connect the device using an ad hoc wireless network connection....................................49
To turn off wireless communication....................................................................................49
Configure your firewall to work with HP devices.................................................................49
Change the connection method..........................................................................................50
Guidelines for ensuring wireless network security..............................................................51
To add hardware addresses to a wireless access point...............................................51
Other guidelines...........................................................................................................51
Uninstall and reinstall the software...........................................................................................52
5 Maintain and troubleshoot
Work with ink cartridges............................................................................................................55
Information on ink cartridges and the printhead.................................................................55
Check the estimated ink levels...........................................................................................56
Replace the ink cartridges..................................................................................................57
Usage information collection..............................................................................................59
2
Contents
Print and evaluate a print quality report....................................................................................60
To print a print quality report...............................................................................................60
To evaluate the Print Quality Diagnostic Page...................................................................61
Ink Levels......................................................................................................................61
Good color bars............................................................................................................61
Ragged, irregularly streaked, or faded bars.................................................................62
Regular white streaks in the bars.................................................................................63
Bar colors are not uniform............................................................................................63
Large Black Font Text...................................................................................................64
Alignment Patterns.......................................................................................................65
If you see no defects....................................................................................................65
Troubleshooting tips and resources.........................................................................................65
Solve printing problems............................................................................................................66
The device shuts down unexpectedly.................................................................................66
Device takes a long time to print........................................................................................66
Blank or partial page printed...............................................................................................67
Something on the page is missing or incorrect...................................................................67
Placement of the text or graphics is wrong.........................................................................68
Print troubleshooting.................................................................................................................69
Envelopes print incorrectly.................................................................................................69
The product is not responding............................................................................................70
The product prints meaningless characters........................................................................73
Nothing happens when I try to print....................................................................................73
The margins are not printing as expected..........................................................................76
Text or graphics are cut off at the edge of the page...........................................................77
A blank page came out while printing.................................................................................79
Print quality troubleshooting.....................................................................................................80
Wrong, inaccurate, or bleeding colors................................................................................80
Ink is not filling the text or graphics completely..................................................................83
The printout has a horizontal band of distortion near the bottom of a borderless
print.....................................................................................................................................85
Printouts have horizontal streaks or lines...........................................................................86
Printouts are faded or have dull colors...............................................................................88
Printouts seem blurry or fuzzy............................................................................................90
Printouts are slanted or skewed.........................................................................................91
Ink streaks on the back of the paper..................................................................................92
Paper is not picked up from the input tray..........................................................................93
Poor black text....................................................................................................................94
The product prints slowly....................................................................................................96
Advanced printhead maintenance......................................................................................96
Clean the printhead......................................................................................................97
Align the printhead........................................................................................................98
Solve paper-feed problems......................................................................................................99
Solve device management problems.....................................................................................100
Embedded Web server cannot be opened.......................................................................100
Solve network problems.........................................................................................................101
3
Solve wireless problems.........................................................................................................102
Basic wireless troubleshooting.........................................................................................102
Advanced wireless troubleshooting..................................................................................103
Make sure your computer is connected to your network............................................103
Make sure that the HP device is connected to your network......................................105
Check to see if the firewall software is blocking communication................................105
Make sure the HP device is online and ready............................................................106
Your wireless router is using a hidden SSID..............................................................106
Make sure the wireless version of the HP device is set as the default printer driver
(Windows only)...........................................................................................................106
Make sure the HP Network Devices Support service is running (Windows only).......107
Add hardware addresses to a wireless access point (WAP)......................................107
Troubleshoot installation issues.............................................................................................108
Hardware installation suggestions....................................................................................108
Software installation suggestions.....................................................................................109
Solve network problems...................................................................................................110
4
Contents
Clear jams...............................................................................................................................111
Clear a jam in the device..................................................................................................111
Tips for avoiding jams.......................................................................................................112
Errors (Windows)....................................................................................................................112
Printhead Problem - The printhead appears to be missing or damaged..........................113
Incompatible Printhead.....................................................................................................113
Printhead problem and advanced printhead maintenance...............................................113
Printhead problem - The following printhead has a problem......................................113
Advanced printhead maintenance..............................................................................113
Device Disconnected........................................................................................................118
Ink Alert.............................................................................................................................118
HP recommends you have a replacement available for when print quality becomes
no longer acceptable..................................................................................................119
The amount of ink in the following cartridge may be low enough to cause poor print
quality and cartridge changes may be required soon. HP recommends you have
replacement cartridges available to install when print quality is no longer
acceptable..................................................................................................................119
Ink system failure........................................................................................................119
Cartridge Problem.............................................................................................................120
The following cartridge appears to be missing or damaged.......................................120
Cartridge(s) in Wrong Slot - The following cartridges are in the wrong slots..............120
Cartridge Problem.............................................................................................................120
Paper Mismatch................................................................................................................120
The cartridge cradle cannot move....................................................................................120
Paper Jam........................................................................................................................121
The printer is out of paper................................................................................................121
Incompatible Cartridge(s).................................................................................................121
The following cartridge is not intended for use in this printer.....................................121
The following cartridges are not intended for use in this printer as it is currently
configured...................................................................................................................121
Printer Offline....................................................................................................................121
Printer Paused..................................................................................................................122
Document failed to print....................................................................................................122
Previously used genuine HP cartridge.............................................................................122
Ink Service Capacity Warning..........................................................................................122
General printer error.........................................................................................................122
6 Control-panel lights reference
Interpreting control-panel lights..............................................................................................124
A HP supplies and accessories
Order printing supplies online.................................................................................................131
Accessories............................................................................................................................131
Supplies..................................................................................................................................131
Ink cartridges....................................................................................................................132
HP media..........................................................................................................................132
B Support and warranty
Obtain electronic support........................................................................................................133
5
Obtain HP telephone support.................................................................................................134
Before you call..................................................................................................................134
Support process...............................................................................................................134
HP support by phone........................................................................................................135
Phone support period.................................................................................................135
Telephone support numbers.......................................................................................136
Placing a call...............................................................................................................137
After the phone support period...................................................................................137
Additional warranty options..............................................................................................137
HP Quick Exchange Service (Japan)...............................................................................137
HP Korea customer support.............................................................................................138
Hewlett-Packard limited warranty statement..........................................................................139
Ink cartridge warranty information..........................................................................................140
Prepare the device for shipment.............................................................................................140
Remove the rear access panel or duplexer......................................................................140
Remove the output tray....................................................................................................140
Pack the device......................................................................................................................141
C Device specifications
Physical specifications............................................................................................................142
Product features and capacities.............................................................................................142
Processor and memory specifications....................................................................................142
System requirements..............................................................................................................143
Network protocol specifications..............................................................................................144
Embedded Web server specifications....................................................................................144
Print resolution........................................................................................................................144
Environmental specifications..................................................................................................145
Electrical specifications..........................................................................................................145
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)................145
D Regulatory information
FCC statement........................................................................................................................146
Notice to users in Korea.........................................................................................................147
VCCI (Class B) compliance statement for users in Japan......................................................147
Notice to users in Japan about the power cord......................................................................147
Toxic and hazardous substance table....................................................................................147
LED indicator statement.........................................................................................................148
Regulatory information for wireless products.........................................................................148
Exposure to radio frequency radiation..............................................................................148
Notice to users in Brazil....................................................................................................148
Notice to users in Canada................................................................................................148
Notice to users in Taiwan.................................................................................................149
European Union regulatory notice....................................................................................149
Regulatory model number......................................................................................................150
Declaration of conformity........................................................................................................150
6
Contents
Environmental product stewardship program.........................................................................152
Paper use.........................................................................................................................152
Plastics.............................................................................................................................152
Material safety data sheets...............................................................................................152
Recycling program............................................................................................................152
HP inkjet supplies recycling program...............................................................................152
Disposal of waste equipment by users in private households in the European
Union................................................................................................................................153
Power consumption..........................................................................................................153
Third-party license agreements..............................................................................................154
Expat.................................................................................................................................154
OpenSSL..........................................................................................................................154
SHA2................................................................................................................................156
Index............................................................................................................................................158
7
1 Get started
This guide provides details about how to use the device and to resolve problems.
Find other resources for the product
•
Find the device model number
•
Accessibility
•
Understand the device parts
•
Connection information
•
Turn off the device
•
Eco-Tips
•
Find other resources for the product
You can obtain product information and further troubleshooting resources that are not
included in this guide from the following resources:
Resource Description Location
Readme file and release
notes
Wireless Getting Started
Guide (some models only)
Device management tools
(network connection)
Toolbox (Microsoft
Windows®)
HP Printer Utility (Mac OS X) Contains tools to configure
Control panel Provides status, error, and
®
Provide late-breaking
information and
troubleshooting tips.
Provides instructions for
setting up the device’s wireless
function.
Allows you to view status
information, change settings,
and manage the device.
For more information, see
Embedded Web server.
Provides information about
printhead health and access to
maintenance services.
For more information, see
Toolbox (Windows).
print settings, calibrate the
device, clean the printhead,
print the configuration page,
and find support information
from the Web site.
For more information, see
Printer Utility (Mac OS X).
warning information about
operations.
Included on the Starter CD.
A printed version of the
document is provided with the
device.
Available from a connected
computer.
Typically installed with the
device software.
Typically installed with the
device software.
HP
For more information, see
Control panel.
8 Get started
(continued)
Resource Description Location
Logs and reports Provides information about
Printer status report
Print quality diagnostic page Diagnoses issues affecting
HP Web sites Provide the latest printer
HP telephone support Lists information to contact
HP Solution Center (Windows) Allows you to change device
events that have occurred.
Device information:
•
Product name
◦
Model number
◦
Serial number
◦
Firmware version
◦
number
Accessories installed (for
•
example, duplexer)
Number of pages printed
•
from the tray and
accessories
Printing supply status
•
print quality and helps you
decide whether to run any
maintenance services to
improve the print quality of
your printouts.
software, and product and
support information.
HP.
settings, order supplies, start,
and access the onscreen Help.
Depending on the devices you
have installed, the HP Solution
Center provides additional
features, such as access to the
HP photo and imaging
software. For more
information, see
Solution Center (Windows).
Use the HP
For more information, see
Monitor the device.
For more information, see
Understand the printer status
page.
For more information, see Print
and evaluate a print quality
report.
www.hp.com/support
www.hp.com
For more information, see
Obtain HP telephone support.
Typically installed with the
device software.
Find the device model number
In addition to the model name that appears on the front of the device, this device has a
specific model number. You can use this number to help determine which supplies or
accessories are available for your product, as well as when obtaining support.
The model number is printed on a label located inside the device, near the ink cartridges
area.
Find the device model number 9
Chapter 1
Accessibility
The device provides a number of features that make it accessible for people with
disabilities.
Visual
The device software is accessible for users with visual impairments or low vision through
the use of your operating system's accessibility options and features. It also supports
most assistive technology such as screen readers, Braille readers, and voice-to-text
applications. For users who are color blind, colored buttons and tabs used in the software
and on the control panel have simple text or icon labels that convey the appropriate action.
Mobility
For users with mobility impairments, the device software functions can be executed
through keyboard commands. The software also supports Windows accessibility options
such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons,
paper trays, and paper guides can be operated by users with limited strength and reach.
Support
For more details about the accessibility of this product and HP's commitment to product
accessibility, visit HP's Web site at
For accessibility information for Mac OS X, visit the Apple Web site at
accessibility.
www.hp.com/accessibility.
www.apple.com/
Understand the device parts
• Front view
Control panel
•
•
Back view
Front view
10 Get started
1 Control panel
2 Output tray
3 Tray 1
4 Width guides
5 Top cover
6 Ink cartridges
7 Printhead latch
8 Printhead
Control panel
For more information about interpreting control-panel lights, see Control-panel lights
reference.
1 Power button and light
2 Resume button and light
3 Cancel button
4
Network button (available with some models)
Wireless button
5 Ink cartridge lights
(available with some models)
Understand the device parts 11
Chapter 1
Back view
1 Rear universal serial bus (USB) port
2 Ethernet network port
3 Automatic two-sided printing accessory (duplexer) (some models only)
4 Power input
5 Rear access panel
Connection information
Description Recommended number
USB connection One computer connected
Ethernet (wired)
connection
Printer sharing Up to five computers.
802.11 wireless (some
models only)
of connected
computers for best
performance
with a USB cable to the
rear USB 2.0 high-speed
port on the device.
Up to five computers
connected to the device
using a hub or router.
The host computer must
be turned on at all times,
or the other computers
cannot print to the device.
Up to five computers
connected to the device
using a hub or router.
Supported software
features
All features are
supported.
All features are
supported.
All features resident on
the host computer are
supported. Only print is
supported from the other
computers.
All features are
supported.
Setup instructions
See Configure the device
(Windows) or Configure
the device (Mac OS X).
Follow the instructions in
To share the device on a
locally shared network in
this guide for further
instructions.
Follow the instructions in
To share the device on a
locally shared network.
Follow the instructions in
the wireless getting
started guide or see
up the device for wireless
communication.
Set
12 Get started
Turn off the device
Turn off the HP product by pressing the Power button located on the product. Wait until
the Power light turns off before unplugging the power cord or turning off a power source.
If you improperly turn off the HP product, the print carriage might not return to the correct
position, which might cause problems with the printhead and print quality issues.
Eco-Tips
HP is committed to helping customers reduce their environmental footprint. HP has
provided the Eco-Tips below to help you focus on ways to assess and reduce the impact
of your printing choices. In addition to specific features in this product, please visit the HP
Eco Solutions Web site for more information on HP's environmental initiatives.
www.hp.com/hpinfo/globalcitizenship/environment/
• Duplex printing: Use Paper-saving Printing to print two-sided documents with
multiple pages on the same sheet to reduce paper usage. For more information, see
Print on both sides (duplexing).
• Smart Web printing: The HP Smart Web Printing interface includes a Clip Book and
Edit Clips window where you can store, organize, or print clips you have gathered
from the Web. For more information, see
• Energy savings information: To determine the ENERGY STAR® qualification
status for this product, see
• Recycled materials: For more information regarding recycling of HP products,
please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Print a Web page (Windows only).
Power consumption.
Eco-Tips 13
2 Install the accessories
This section contains the following topics:
•
Install the duplexer (available on some models)
Turn on accessories
•
Install the duplexer (available on some models)
You can print on both sides of a sheet of paper automatically when the optional automatic
two-sided printing accessory (duplexer) is installed. For information on using the
duplexer, see
Install the duplexer
1. Push the buttons on the rear access panel and remove the panel from the device.
2. Slide the duplexer into the device until the unit locks into place. Do not press the
buttons on either side of the duplexer when installing the unit; use them only for
removing the unit from the device.
Print on both sides (duplexing).
Turn on accessories
This section contains the following topics:
•
Activate and deactivate the duplexer on the device
To turn accessories on or off on Windows computers
•
To turn on accessories on Macintosh computers
•
Activate and deactivate the duplexer on the device
When you install or remove the duplexer, you need to activate or deactivate the accessory
on the device control panel.
To activate or deactivate the duplexer
▲
Press and hold
release the buttons, the device will print a report letting you know that the duplexer
has been activated.
14 Install the accessories
Cancel button and Network button for five seconds. After you
To turn accessories on or off on Windows computers
1. Click on the Start button on the desktop.
2. Select Printers and Faxes, right-click on your device, and then select Properties.
3. Click the Device Settings tab, and then click Installed or Not Installed to turn the
duplexer on or off.
To turn on accessories on Macintosh computers
1. From the desktop, click System Preferences under the Apple menu.
2. Click Print & Fax.
3. Select the device, and then click Printer Setup (Mac OS X 10.4) or Options &
Supplies... (Mac OS X 10.5).
4. Do one of the following:
a. Mac OS X (10.4): Select Installable Options from the drop-down menu.
b. Mac OS X (10.5) Select the Driver tab.
5. Select the check box next to HP Two-sided Printing Accessory (Duplexer) to turn
on the duplexer. Clear the check box to turn off the duplexer.
Turn on accessories 15
3 Use the device
This section contains the following topics:
Select print media
•
Load media
•
Change print settings
•
Print on both sides (duplexing)
•
Print on special and custom-sized media
•
Print borderless
•
Print a Web page (Windows only)
•
Cancel a print job
•
Select print media
The device is designed to work well with most types of office media. It is best to test a
variety of print media types before buying large quantities. Use HP media for optimum
print quality. Visit the HP Web site at
HP recommends plain papers with the ColorLok logo for printing
everyday documents. All papers with the ColorLok logo are
independently tested to meet high standards of reliability and print
quality, and produce documents with crisp, vivid color, bolder
blacks & dry faster than ordinary plain papers. Look for papers with
the ColorLok logo in a variety of weights and sizes from major
paper manufacturers.
www.hp.com for more information about HP media.
This section contains the following topics:
•
Recommended papers for printing
Recommended papers for photo printing
•
Tips for selecting and using print media
•
Understand specifications for supported media
•
Set minimum margins
•
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Brochure Paper
HP Superior Inkjet
Paper
HP Bright White Inkjet
Paper
16 Use the device
These papers are glossy-coated or matte-coated on both sides for twosided use. They are the perfect choice for near-photographic
reproductions and business graphics for report covers, special
presentations, brochures, mailers, and calendars.
HP Bright White Inkjet Paper delivers high-contrast colors and sharp
text. It is opaque enough for two-sided color usage with no showthrough, which makes it ideal for newsletters, reports, and flyers. It
(continued)
features ColorLok Technology for less smearing, bolder blacks and
vivid colors.
HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces
HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for
HP Office Recycled
Paper
HP Premium
Presentation Paper
HP Professional Paper
HP Premium Inkjet
Transparency Film
HP Advanced Photo
Paper
HP Everyday Photo
Paper
HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are
documents that look and feel more substantial than documents printed
on standard multipurpose or copy paper. It features ColorLok
Technology for less smearing, bolder blacks and vivid colors. It is acidfree for longer lasting documents.
copies, drafts, memos and other everyday documents. It features
ColorLok Technology for less smearing, bolder blacks and vivid colors.
It is acid-free for longer lasting documents
HP Office Recycled Paper is a high-quality multifunction paper made
with 30% recycled fiber. It features ColorLok Technology for less
smearing, bolder blacks and vivid colors. It is acid-free for longer lasting
documents.
These papers are heavy two-sided matte papers perfect for
presentation, proposals, reports and newsletters. They are
heavyweight for an impressive look and feel.
HP Premium Inkjet Transparency Film makes your color presentations
vivid and even more impressive. This film is easy to use and handle and
dries quickly without smudging.
This thick photo paper features an instant-dry finish for easy handling
without smudging. It resists water, smears, fingerprints, and humidity.
Your prints have a look and feel comparable to a store processed photo.
It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm
(4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two finishes – glossy or soft
gloss (satin matte). It is acid-free for longer lasting documents.
Print colorful, everyday snapshots at a low cost, using paper designed
for casual photo printing. This affordable, photo paper dries quickly for
easy handling. Get sharp, crisp images when you use this paper with
any inkjet printer. Available in semi-gloss finish in 8.5 x 11 inch, A4, 10
x 15 cm,(4 x 6 inch). It is acid-free for longer lasting documents.
the ideal solution for creating custom T-shirts from your digital photos.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
HP Photo Value Packs:
HP Photo Value Packs conveniently package Original HP ink cartridges and HP
Advanced Photo Paper to save you time and take the guesswork out of printing affordable
professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper
have been designed to work together so your photos are long lasting and vivid, print after
print. Great for printing out an entire vacation’s worth of photos or multiple prints to share.
Select print media 17
Chapter 3
Recommended papers for photo printing
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Advanced Photo Paper
This thick photo paper features an instant-dry finish for easy handling without smudging.
It resists water, smears, fingerprints, and humidity. Your prints have a look and feel
comparable to a store processed photo. It is available in several sizes, including A4, 8.5
x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two finishes – glossy or
soft gloss (satin matte). It is acid-free for longer lasting documents.
HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo
printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp
images when you use this paper with any inkjet printer. Available in semi-gloss finish in
8.5 x 11 inch, A4, 10 x 15 cm. (4 x 6 inch). It is acid-free for longer lasting documents.
HP Photo Value Packs:
HP Photo Value Packs conveniently package Original HP ink cartridges and HP
Advanced Photo Paper to save you time and take the guesswork out of printing affordable
professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper
have been designed to work together so your photos are long lasting and vivid, print after
print. Great for printing out an entire vacation’s worth of photos or multiple prints to share.
To order HP papers and other supplies, go to
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
www.hp.com/buy/supplies. If prompted,
NOTE: At this time, some portions of the HP Web site are available in English only.
Tips for selecting and using print media
• Always use media that conforms to the device specifications. For more information,
see
Understand specifications for supported media.
• Load only one type of media at a time into a tray. If you place a special media on top
of a plain media, you may end up with a paper jam or an incorrect print.
• Load media print-side down, aligned against the back of the tray. Align the media to
the right side of the input tray and adjust the paper-width guide. For more information,
see
Load media.
• Do not overload the trays. For more information, see
supported media. HP recommends loading special media no higher than 3/4 full.
• To prevent jams, poor print quality, and other printing problems, avoid the following
media:
◦ Multipart forms
◦ Media that is damaged, curled, or wrinkled
◦ Media with cutouts or perforations
18 Use the device
Understand specifications for
◦ Media that is heavily textured, embossed, or does not accept ink well
◦ Media that is too lightweight or stretches easily
Cards and envelopes
• Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows.
Also avoid cards and envelopes with thick, irregular, or curled edges, or areas that
are wrinkled, torn, or otherwise damaged.
• Use tightly constructed envelopes, and make sure the folds are sharply creased.
• Load envelopes aligned according to the graphic.
Photo media
•Use the Best mode to print photographs. Note that in this mode, printing takes longer
and more memory is required from your computer.
• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack
up may cause smearing.
Transparencies
• Insert transparencies with the rough side down and the adhesive strip pointing
towards the back of the device.
• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack
up may cause smearing.
Custom-sized media
• Use only custom-sized media that is supported by the device.
• If your application supports custom-sized media, set the media size in the application
before printing the document. If not, set the size in the printer driver. You might need
to reformat existing documents to print them correctly on custom-sized media.
Understand specifications for supported media
Use the Understand supported sizes and Understand supported media types and
weights tables to determine the correct media to use with your device and determine the
features that will work with your media.
Always use the correct media-type setting in the printer driver, and configure the trays for
the correct media type. HP recommends testing any paper before buying it in large
quantities.
•
Understand supported sizes
Understand supported media types and weights
•
Select print media 19
Chapter 3
Understand supported sizes
Media size Input tray Duplexer (some
Standard media sizes
U.S. Letter (216 x 279 mm; 8.5 x 11 inches)
U.S. Legal (216 x 356 mm; 8.5 x 14 inches)
A4 (210 x 297 mm; 8.3 x 11.7 inches)
U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches)
B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches)
B5 (ISO) (176 x 250 mm; 6.9 x 9.8 inches)
B7 (88 x 125 mm; 3.5 x 4.9 inches)
A5 (148 x 210 mm; 5.8 x 8.3 inches)
Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches)
Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches)
Borderless B5 (182 x 257 mm; 7.17 x 10.12 inches)
HV (101 x 180 mm; 4.0 x 7.1 inches)
Cabinet size (120 x 165 mm; 4.7 x 6.5 inches)
models)
13 x 18 cm (5 x 7 inches)
Borderless cabinet (120 x 165 mm; 4.7 x 6.5 inches)
Borderless 13 x 18 cm (5 x 7 inches)
Envelopes
U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5
inches)
C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches)
Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x
9.3 inches)
Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x
8.1 inches)
Monarch Envelope
Card Envelope (111 x 162 mm; 4.4 x 6 inches)
No. 6 3/4 Envelope (91 x 165 mm; 3.6 x 6.5 inches)
20 Use the device
(continued)
Media size Input tray Duplexer (some
Cards
Index card (76.2 x 127 mm; 3 x 5 inches)
Index card (102 x 152 mm; 4 x 6 inches)
Index card (127 x 203 mm; 5 x 8 inches)
A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)
models)
Borderless A6 card (105 x 148.5 mm; 4.13 x 5.83
inches)
Hagaki** (100 x 148 mm; 3.9 x 5.8 inches)
Ofuku hagaki**
Borderless hagaki (100 x 148 mm; 3.9 x 5.8 inches)
**
Photo media
Photo media (102 x 152 mm; 4 x 6 inches)
Photo media (5 x 7 inches)
Photo media (8 x 10 inches)
Photo media (10 x 15 cm)
Photo L (89 x 127 mm; 3.5 x 5 inches)
2L (178 x 127 mm; 7.0 x 5.0 inches)
Borderless photo media (102 x 152 mm; 4 x 6
inches)
Borderless photo media (5 x 7 inches)
Borderless photo media (8 x 10 inches)
Borderless photo media (8.5 x 11 inches)
Borderless photo media (10 x 15 cm)
Borderless Photo L (89 x 127 mm; 3.5 x 5 inches)
Borderless 2L (178 x 127 mm; 7.0 x 5.0 inches)
Borderless B5 (182 x 257 mm; 7.2 x 10.1 inches)
Borderless B7 (88 x 125 mm; 3.5 x 4.9 inches)
Borderless 4 x 6 tab (102 x 152 mm; 4 x 6 inches)
Select print media 21
Chapter 3
(continued)
Media size Input tray Duplexer (some
models)
Borderless 10 x 15 cm tab
Borderless 4 x 8 tab (10 x 20 cm)
Borderless HV (101 x 180 mm; 4.0 x 7.1 inches)
Borderless double A4 (210 x 594 mm; 8.3 x 23.4
inches)
4 x 6 tab (102 x 152 mm; 4 x 6 inches)
10 x 15 cm tab
4 x 8 tab / 10 x 20 cm tab
Other media
Custom-sized media between 76.2 to 216 mm wide
and 101 to 762 mm long (3 to 8.5 inches wide and 4
to 30 inches long)
Panorama (4 x 10 inches, 4 x 11 inches, and 4 x 12
inches)
Borderless panorama (4 x 10 inches, 4 x 11 inches,
and 4 x 12 inches)
** The device is compatible with plain and inkjet hagaki from Japan Post only. It is not
compatible with photo hagaki from Japan Post.
Understand supported media types and weights
Tray Type Weight Capacity
Input tray Paper 60 to 105 g/m
(16 to 28 lb bond)
Transparencies Up to 70 sheets
Photo media 280 g/m
(75 lb bond)
Labels Up to 100 sheets
Envelopes 75 to 90 g/m
(20 to 24 lb bond
envelope)
2
Up to 250 sheets of plain
paper
(25 mm or 1 inch
stacked)
(17 mm or 0.67 inch
stacked)
2
Up to 100 sheets
(17 mm or 0.67 inch
stacked)
(17 mm or 0.67 inch
stacked)
2
Up to 30 sheets
(17 mm or 0.67 inch
stacked)
22 Use the device
(continued)
Tray Type Weight Capacity
Duplexer
(available
on some
models)
Output tray All supported media Up to 50 sheets of plain
Set minimum margins
The document margins must match (or exceed) these margin settings in portrait
orientation.
Cards Up to 200 g/m
(110 lb index)
Paper 60 to 105 g/m
(16 to 28 lb bond)
2
2
Up to 80 cards
Not applicable
paper (text printing)
Media (1) Left
U.S. Letter
U.S. Legal
A4
U.S. Executive
B5
A5
Cards
Custom-sized media
Photo media
Envelopes 3.3 mm (0.13
margin
3.3 mm (0.13
inch)
inch)
(2) Right
margin
3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
(3) Top
margin
3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
(4) Bottom
margin
3.3 mm (0.13
inch)
14.9 mm
(0.59 inch)
NOTE: If you are using the duplexer to print on both sides of the paper, the minimum
top and bottom margins must match or exceed 14.9 mm (0.59 inch).
NOTE: For Mac OS X, the minimum bottom margin for all the media (except
envelope, Hagaki, and Ofuku Hagaki) is 15 mm (0.586 inch).
Select print media 23
Chapter 3
Load media
This section provides instructions for loading media into the device.
Load Tray 1 (main tray)
1. Lift the output tray.
2. Slide the media guide out to the widest setting.
3. Insert the media print-side down along the right of the tray. Make sure the stack of
media aligns with the right and back edges of the tray and does not exceed the line
marking in the tray.
NOTE: Do not load paper while the device is printing.
4. Slide the media guide in the tray to adjust it for the media size that you have loaded,
and then lower the output tray.
24 Use the device
5. Pull out the extension on the output tray.
NOTE: For media longer than 279 mm (11 inches), pull the extension out to the
maximum extended position. Make sure the flap at the end of the extension tray
is not lifted, otherwise it will interfere with the paper being ejected.
Change print settings
You can change print settings (such as paper size or type) from an application or the
printer driver. Changes made from an application take precedence over changes made
from the printer driver. However, after the application is closed, the settings return to the
defaults configured in the driver.
NOTE: To set print settings for all print jobs, make the changes in the printer driver.
For more information about the features of the Windows printer driver, see the online
help for the driver. For more information about printing from a specific application, see
the documentation that came with the application.
• To change settings from an application for current jobs (Windows)
To change default settings for all future jobs (Windows)
•
To change settings (Mac OS X)
•
To change settings from an application for current jobs (Windows)
1. Open the document that you want to print.
2. On the File menu, click Print, and then click Setup, Properties, or Preferences.
(Specific options may vary depending on the application that you are using.)
3. Choose the printing shortcut that you want, and then click OK, Print, or a similar
command.
Change print settings 25
Chapter 3
To change default settings for all future jobs (Windows)
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.
NOTE: If prompted, enter the computer administrator's password.
2. Right-click the printer icon, and then click Properties, Document Defaults, or
Printing Preferences.
3. Change the settings that you want, and then click OK.
To change settings (Mac OS X)
1. On the File menu, click Page Setup.
NOTE: In Mac OS X (v10.5), some applications do not have a Page Setup
menu, it is part of the Print menu.
2. Change the settings that you want (such as paper size), and then click OK.
3. On the File menu, click Print to open the printer driver.
4. Change the settings that you want (such as media type), and then click OK or
Print.
Print on both sides (duplexing)
You can print on both sides of a sheet of media, either automatically by using the
automatic two-sided printing accessory (duplexer), or manually by turning the media over
and feeding it into the device again.
•
Guidelines for printing on both sides of a page
Perform duplexing
•
Guidelines for printing on both sides of a page
• Always use media that conforms to the device specifications. For more information,
see
Understand specifications for supported media.
• Specify duplex options in your application or in the printer driver.
• Do not print on both sides of transparencies, envelopes, photo paper, glossy media,
or paper lighter than 60 g/m
might occur with these media types.
• Several kinds of media require a specific orientation when you print on both sides of
a page, such as letterhead, preprinted paper, and paper with watermarks and
prepunched holes. When you print from a computer running Windows, the device
prints the first side of the media first. When you print from a computer using Mac OS
X, the device prints the second side first.
2
bond (16 lb) or heavier than 105 g/m2 bond (28 lb). Jams
26 Use the device
• For auto-duplexing, when printing finishes on one side of the media, the device holds
the media and pauses while the ink dries. Then the media is pulled back into the
device and the second side is printed. When printing is complete, the media is
dropped onto the output tray. Do not grab it before printing is complete.
• You can print on both sides of supported custom-sized media by turning the media
over and feeding it into the device again. For more information, see
specifications for supported media.
Perform duplexing
NOTE: You can perform manual duplexing by first printing only the odd pages,
flipping the pages over, and then printing only the even pages.
To print automatically on both sides of a page (Windows)
1. Load the appropriate media. For more information, see
sides of a page and Load media.
2. Make sure the duplexer is properly installed. For more information, see
duplexer (available on some models).
3. With a document open, click Print on the File menu, and then select a printing
shortcut.
4. Change any other settings, and then click OK.
5. Print your document.
To print automatically on both sides of a page (Mac OS X)
1. Load the appropriate media. For more information, see
sides of a page and Load media.
2. Make sure the duplexer is properly installed. For more information, see
duplexer (available on some models).
3. Verify that you are using the correct printer and page size in the Page Setup.
4. On the File menu, click Print.
5. Select Copies and Pages from the drop-down list.
6. Select the Two-sided Printing option.
7. Select the binding orientation by clicking the appropriate icon.
8. Change any other settings, and then click Print.
Understand
Guidelines for printing on both
Install the
Guidelines for printing on both
Install the
Print on special and custom-sized media
To print on special or custom-sized media (Windows)
1. Load the appropriate media. For more information, see
2. With a document open, click Print on the File menu, and then click Setup,
Properties, or Preferences.
3. Click the Features tab.
Print on special and custom-sized media 27
Load media.
Chapter 3
4. Select the media size from the Size drop-down list. If you do not see the media size,
create a custom media size.
a.Select Custom from the drop-down list.
b. Type a name for the new custom size.
c.In the Width and Height boxes, type the dimensions, and then click Save.
d. Click OK twice to close the Properties or Preferences dialog box. Open the
dialog box again.
e. Select the new custom size.
5. Select the paper type in the Paper type drop-down list.
6. Select the media source from the Paper source drop-down list.
7. Change any other settings, and then click OK.
8. Print your document.
To print on special or custom-sized media (Mac OS X)
1. Load the appropriate media. For more information, see
2. On the File menu, click Page Setup.
NOTE: Some Mac OS X 10.5 applications do not have a Page Setup menu, it
is included in the Print menu.
3. Verify that you have selected the HP device.
4. Select the media size.
5. To set a custom media size:
a. Click Manage Custom Sizes in the Paper Size pull-down menu.
b. Click New and type a name for the size in the Paper Size Name box.
c. (Optional) In the Width and Height boxes, type the dimensions and set the
margins, if desired.
d. Click Done or OK, and then click Save.
6. On the File menu, click Page Setup, and then select the new custom size.
Load media.
NOTE: Some Mac OS X (v10.5) applications do not have a Page Setup menu,
it is included in the Print menu.
7. Click OK.
8. On the File menu, click Print.
9. Open the Paper Handling panel.
10. Under Destination Paper Size, click the Scale to fit paper size tab, and then select
the customized paper size.
11. Change any other settings, and then click OK or Print.
Print borderless
Borderless printing lets you print to the edges of certain photo media types and a range
of standard media sizes.
28 Use the device
NOTE: Open the file in a software application and assign the image size. Make sure
the size corresponds to the media size on which you are printing the image.
You can also gain access to this feature from the Printing Shortcuts tab (Windows
only). Open the printer driver, select the Printing Shortcuts tab, and select the
printing shortcut for this print job from the drop-down list.
NOTE: Not all applications support borderless printing.
• To print a borderless document (Windows)
To print a borderless document (Mac OS X)
•
To print a borderless document (Windows)
1. Load the appropriate media. For more information, see Load media.
2. Open the file that you want to print.
3. From the application, open the printer driver:
a. Click File, and then click Print.
b. Click Properties, Setup, or Preferences.
4. Select the print settings shortcut you want to use.
5. Change any other print settings, and then click OK.
6. Print the document.
7. If you printed on photo media with a tear-off tab, remove the tab to make the document
completely borderless.
To print a borderless document (Mac OS X)
1. Load the appropriate media. For more information, see Load media.
2. Open the file that you want to print.
3. Click File, and then click Page Setup.
NOTE: Some Mac OS X (v10.5) applications do not have a Page Setup menu,
it is included in the Print menu.
4. Select the borderless media size, and then click OK.
5. Click File, and then click Print.
6. Open the Paper Type/Quality panel.
7. Click the Paper tab, and then select the media type from the Paper type drop-down
list.
8. Check the Borderless Printing tab and make sure Borderless is selected, and
change the Borderless Expansion if you want.
9. If you are printing photos, select Best from the Quality drop-down list. Alternatively,
select Maximum dpi, which provides up to 4800 x 1200 optimized dpi. For color
printing and 1200 input dpi. This setting might temporarily use a large amount of hard
disk space (400 MB or more) and will print more slowly.
10. Select the media source.
11. Change any other print settings, and then click Print.
12. If you printed on photo media with a tear-off tab, remove the tab to make the document
completely borderless.
Print borderless 29
Chapter 3
Print a Web page (Windows only)
You can print a Web page from your Web browser on the HP Printer.
If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web
Printing to ensure simple, predictable Web printing with control over what you want and
how you want it printed. You can access HP Smart Web Printing from the toolbar in
Internet Explorer. For more information about HP Smart Web Printing, see the help file
provided with it.
To print a Web page
1. Make sure that you have paper loaded in the main input tray.
2. On the File menu in your Web browser, click Print.
TIP: For best results, select HP Smart Web Printing from the File menu. A
check mark appears when it is selected.
The Print dialog box appears.
3. Make sure that the product is the selected printer.
4. If your Web browser supports it, select the items on the Web page that you want to
include in the printout.
For example, in Internet Explorer, click the Options tab to select options such as As
laid out on screen, Only the selected frame, and Print all linked documents.
5. Click Print or OK to print the Web page.
TIP: To print Web pages correctly, you might need to set your print orientation to
Landscape.
Cancel a print job
You can cancel a print job using one of the following methods:
Control panel: Press the
processing. It does not affect jobs waiting to be processed.
Windows: Double-click the printer icon that appears in the lower-right corner of the
computer screen. Select the print job, and then press the Delete key on the keyboard.
Mac OS X: Click the printer icon in the Dock, select the document, and then click
Delete.
Cancel button. This clears the job that the device is currently
30 Use the device
4 Configure and manage
This information is intended for the administrator or individual who is responsible for
managing the device. This section contains information about the following topics:
•
Manage the device
Use device management tools
•
Understand the printer status page
•
Understand the network configuration or wireless status report
•
Configure the device (Windows)
•
Configure the device (Mac OS X)
•
Set up the device for wireless communication
•
Uninstall and reinstall the software
•
Manage the device
The following common tools can be used to manage the device. For information about
accessing and using the tools, see
NOTE: Specific procedures might include other methods.
Windows
• Device control panel
• Printer driver
• Toolbox
• Network Toolbox
• Embedded Web server
Use device management tools.
Mac OS X
• Device control panel
• HP Printer Utility
• Embedded Web server
This section contains the following topics:
Monitor the device
•
Administer the device
•
Configure and manage 31
Chapter 4
Monitor the device
Use this tool... to obtain the following information...
Device control panel Obtain information about the status of jobs that
Embedded Web server
Toolbox (Windows) Ink cartridge information: Click the
HP Printer Utility (Mac OS X) Ink cartridge information: Open the
HP Solution Center Provides current status of the device.
* Ink level alerts and indicators provide estimates for planning purposes only. When you
receive a low-ink alert, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace the ink cartridges until print quality
becomes unacceptable.
Administer the device
This section provides information about administering the device and modifying settings.
are being processed, the operating status of the
device, and the status of ink cartridges.
Printer status information: Click the
•
Information tab, and then click a selection
in the left pane.
Accumulated ink and media usage: Click
•
the Information tab, and then click Usage
Report in the left pane.
Estimated Ink Levels tab to view the ink-level
information, and then scroll to display the
Cartridge Details button. Click the this button
to view information about replacement print
cartridges.*
Information and Support panel and click
Supplies Status. *
Use this tool... to do the following...
Control panel Reset the administrator password and network
Embedded Web server
32 Configure and manage
settings: Press and hold the
Network button, (on some models, press the
Wireless button
Cancel button three times, and release the Power
button. For more information, see Troubleshooting
tips and resources.
Set embedded Web server password: Click
•
the Settings tab, and then click Security in the
left pane.
Perform device maintenance tasks: Click the
•
Settings tab, and then click Device Services in
the left pane.
Language or country/region: Click the
•
Settings tab, and then click International in the
left pane.
), two times, press the
Power button, press
(continued)
Use this tool... to do the following...
Configure network settings: Click the
•
Networking tab, and then click an option in the
left pane.
Order supplies: On any tab, click the Order
•
Supplies button, and then follow the onscreen
instructions.
Support: On any tab, click the Support button,
•
and then select a support option.
Toolbox (Windows)
Network Toolbox View and change network settings. From the
HP Printer Utility (Mac OS X) Perform device maintenance tasks: Open the
Perform device maintenance tasks: Click the
•
Device Services tab.
Configure network settings: Click the Network
•
Settings tab, and then click Change Settings to
launch the Network Toolbox.
Toolbox, click the Network Settings tab.
Change settings: click the Change Settings
•
button.
Run a network diagnostic (to check the
•
network printer connection):
If the printer is not connected, click Change
◦
Settings, and then click Run Network
Diagnostic.
If the printer is connected, when the toolbox
◦
opens, click the Utilities tab, and then click
Run Network Diagnostic.
Change the printer's IP address: In the
•
Network Settings tab, click Wired or Wireless
tab, depending on the connection, edit the IP
Settings, and then click OK.
Change the printer's DNS setting: In the
•
Network Settings tab, click Wired or Wireless
tab, depending on the connection, edit the DNS
Settings, and then click OK.
Print Wireless Network Test Report: In the
•
Network Settings tab, click the Utilities tab, and
then click Print Wireless Network Test
Report.
Information and Support panel, and then click the
option for the task that you want to perform.
Use device management tools
The following lists common tools that can be used to manage the device.
•
Embedded Web server
Toolbox (Windows)
•
Use the HP Solution Center (Windows)
•
HP Printer Utility (Mac OS X)
•
Use the HP Device Manager (Mac OS X)
•
Use device management tools 33
Chapter 4
Embedded Web server
When the device is connected to a network, you can use the embedded Web server to
view status information, change settings, and manage it from your computer.
NOTE: For a list of system requirements for the embedded Web server, see
Embedded Web server specifications.
Some settings might be restricted by the requirement for a password.
You can open and use the embedded Web server without being connected to the
Internet; however, some features will not be available.
The embedded Web server (EWS) places very small text files (cookies) on your hard
drive when you are browsing. These files let the EWS recognize your computer the next
time you visit. For example, if you have configured the EWS language, a cookie helps
remember which language you've selected so that the next time you open the EWS, the
pages are displayed in that language. Though some cookies are cleared at the end of
each session (such as the cookie that stores the selected language), others (such as the
cookie that stores customer-specific preferences) are stored on the computer until you
clear them manually.
You can configure your browser to accept all cookies, or you can configure it to alert you
every time a cookie is offered, which allows you to decide which cookies to accept or
refuse. You can also use your browser to remove unwanted cookies.
NOTE: Depending on your device, if you chose to disable cookies, you will disable
one or more of the following features:
• Automatically refreshing the existing page
• Starting where you left the application (especially useful when using setup wizards)
• Preventing other users from modifying the same settings while you are making
changes
• Remembering the EWS browser language setting
For information about how to change your privacy and cookie settings and how to view
or delete cookies, see the documentation available with your Web browser.
•
To open the embedded Web server
Embedded Web server pages
•
To open the embedded Web server
NOTE: When you open the embedded Web server, you might receive an invalid
certificate message. Accept the link to enter the EWS.
34 Configure and manage
You can open the embedded Web server by using these methods:
• Web browser: In a supported Web browser on your computer, type the IP address
or hostname that has been assigned to the device.
For example, if the IP address is 123.123.123.123, type the following address into
the Web browser: http://123.123.123.123.
The IP address and hostname for the device are listed on the wireless status report.
For more information, see
Understand the network configuration or wireless status
report.
After opening the embedded Web server, you can bookmark it so that you can return
to it quickly.
• Windows taskbar: Right-click the HP Digital Imaging Monitor icon, point to the device
you wish to view, and then click Network Settings (EWS).
• Windows Vista: In the Network list of devices, right-click the device icon and then
select View device webpage.
Embedded Web server pages
The embedded Web server contains pages that you can use to view product information
and change device settings. The pages also contain links to other e-services.
Pages/buttons Contents
Information page Shows status information about the device, its ink
Settings page Shows the settings that have been configured for the
Networking page Shows network status and the network settings that
Support and Order Supplies buttons Support provides a number of support services.
Toolbox (Windows)
The Toolbox provides maintenance information about the device.
NOTE: The Toolbox can be installed from the Starter CD by selecting the full
installation option if the computer meets the system requirements.
supplies and usage, and a log of device events (such
as errors).
NOTE: Ink level alerts and indicators provide
estimates for planning purposes only. When you
receive a low-ink alert, consider having a
replacement cartridge available to avoid possible
printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
device and gives you the ability to change these
settings.
have been configured for the device. These pages
only appear if the device is connected to a network.
Order Supplies connects you to online ordering of
supplies.
Use device management tools 35
Chapter 4
This section contains the following topics:
•
Open the Toolbox
Toolbox tabs
•
Network Toolbox
•
Open the Toolbox
• From the HP Solution Center, click the Settings menu, point to Print Settings, and
then click Printer Toolbox.
- Or -
• Right-click the HP Digital Imaging Monitor in the taskbar, point to Printer Model
Name and then click Display Printer Toolbox.
Toolbox tabs
The Toolbox contains the following tabs.
Tabs Contents
Estimated Ink Level
Device Services
Ink Level Information: Shows estimated ink
•
level for each cartridge.
NOTE: Ink level alerts and indicators provide
estimates for planning purposes only. When you
receive a low-ink alert, consider having a
replacement cartridge available to avoid possible
printing delays. You do not need to replace the
ink cartridges until print quality becomes
unacceptable.
Shop Online: Provides access to a Web site
•
from which you can order printing supplies for the
device online.
Order by Phone: Shows telephone numbers
•
that you can call to order supplies for the device.
Telephone numbers are not available for all
countries/regions.
Cartridge Details: Shows order numbers of the
•
installed ink cartridges.
Printer Status Page: Allows you to print the
•
printer status page of the device. This page
contains information about the device and the
supplies. For more information, see
the printer status page.
Print a Print Quality Diagnostic Page: Allows
•
you to print the print-quality diagnostic report of
the device. This page contains information about
the device and ink cartridges.
Align Printheads: Guides you through aligning
•
the printheads. For more information, see Align
the printhead.
Clean Printheads: Guides you through cleaning
•
the printheads. For more information, see
the printhead.
Understand
Clean
36 Configure and manage
(continued)
Tabs Contents
Network Settings Gives information on the network settings. Click
Network Toolbox
The Network Toolbox allows you to view and change some network settings. You can
change the IP address, turn the wireless radio on or off, perform tests, and print reports.
To open the Network Toolbox
1. Open the Toolbox
2. Click the Network Settings tab.
3. Click the Change Settings... button.
4. Do one of the following:
• To change wired network settings, click Wired Settings.
• To change wireless settings, click Wireless Settings.
• To print reports or run a diagnostic test, click Utilities.
Use the HP Solution Center (Windows)
Use the HP Solution Center to change print settings, order supplies, and access the
onscreen Help.
The features available in the HP Solution Center vary depending on the devices you have
installed. The HP Solution Center is customized to show icons that are associated with
the selected device. If the selected device is not equipped with a particular feature, then
the icon for that feature does not appear in the HP Solution Center.
Change Settings to open the Network Toolbox and
change some network settings.
To open the HP Solution Center
▲ Double-click the HP Digital Imaging Monitor in the taskbar.
HP Printer Utility (Mac OS X)
The HP Printer Utility contains tools to configure print settings, calibrate the device, order
supplies online, and find Web site support information.
This section contains the following topics:
•
Open the HP Printer Utility
HP Printer Utility panels
•
Use device management tools 37
Chapter 4
Open the HP Printer Utility
To open the HP Printer Utility from the HP Device Manager
1. Click the HP Device Manager icon in the Dock.
NOTE: If the icon does not appear in the Dock, click the Spotlight icon on the
right side of the menu bar, type HP Device Manager in the box, and then click
the HP Device Manager entry.
2. Select Maintain printer.
3. Select the HP device, and then click Select.
HP Printer Utility panels
Information and Support panel
• Supplies Status: Shows the information about currently installed ink cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
• Supply Info: Displays information about the ink cartridges.
• Device Information: Displays information about the model and serial number. This
page contains information about the device and the supplies.
• Print Quality Diagnostics: Prints a Print Quality Diagnostic page.
• Clean Printheads: Guides you through cleaning the printhead.
• Align: Guides you through aligning the printhead.
• HP Support: Gain access to HP Web site where you can find support for the device,
register the device, and find information about returning and recycling used printing
supplies.
• Print Status Report: Prints a printer status report. For more information, see
Understand the printer status page
38 Configure and manage
Use the HP Device Manager (Mac OS X)
To open the HP Device Manager on a Macintosh computer
1. Click the HP Device Manager icon in the Dock.
NOTE: If the icon does not appear in the Dock, click the Spotlight icon on the
right side of the menu bar, type HP Device Manager in the box, and then click
the HP Device Manager entry.
2. Select the device from the Devices drop-down menu.
From here, you can check for software updates, configure more software options,
and perform maintenance procedures such as checking the ink levels for the ink
cartridges.
NOTE: On a Macintosh computer, the features available in the HP Device
Manager vary depending on the selected device.
Ink level warnings and indicators provide estimates for planning purposes only.
When you receive an ink alert message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace cartridges
until print quality becomes unacceptable.
TIP: When the HP Device Manager is opened, you can gain access to the Dock
menu shortcuts by selecting and holding the mouse button over the appropriate
icon for the HP Device Manager in the Dock.
Understand the printer status page
Use the Printer Status page to:
• View current device information and ink cartridge status
• Help troubleshoot problems
If you need to call HP, it is often useful to print the Printer Status page before calling.
Understand the printer status page 39
Chapter 4
1. Printer Information: Shows device information (such as the product name, model
number, serial number, and firmware version number), the accessories that are
installed (such as the duplexer), and the number of pages printed from the trays and
accessories.
2. Ink Cartridge Status: Shows the estimated ink levels (represented in graphical form
as gauges) and the part numbers and expiration dates of the ink cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
3. Additional Assistance: Shows the location where you can get assistance printing a
Wireless Network Test (some models only) or how to open the HP Solution Center
software.
To print the Printer Status page
• Control panel: Press and hold the
Cancel button for 3 seconds.
• Toolbox (Windows): Click the Device Services tab, and then click Print a Test
Page.
• HP Printer Utility (Mac OS X): Click Device Information from the Information and
Support panel, and then click Print Configuration Page.
• Embedded Web server: Click Settings, under Device in the left pane, click Device
Services, and select Printer Status Report from the drop-down menu under
Reports, and then click Print.
40 Configure and manage
Understand the network configuration or wireless status report
The network configuration or wireless status report shows the network or wireless settings
for the device.
1. General Information: Shows information about the current status and connection
type of the network, and other information, such as the URL of the embedded Web
server and the hardware address of the device.
Network Status: This setting can be 'Ready' or 'Offline'. When the setting is 'Offline',
it implies either that the IP is being assigned or negotiated by the DHCP server, or
that the AutoIP or the network is not available.
2. 802.3 Wired (some models): Shows information about your wired network
connection, such as the hostname, IP address, subnet mask, default gateway, and
server.
Link Configuration: The possible values are '10T/100T HalfDplx/FullDplx', '10T
HalfDplx', '100T FullDplx', and '100T HalfDplx'.
Understand the network configuration or wireless status report 41
Chapter 4
3. 802.11 Wireless (some models): Shows information about your wireless network
connection, such as the hostname, IP address, subnet mask, default gateway, and
server.
4. Miscellaneous: Shows information, such as the administrator details.
• mDNS: Shows information about the active Multicast Domain Name System
(mDNS) connection. mDNS services are typically used on small networks for IP
address and name resolution (through UDP port 5353) where a conventional DNS
server is not used.
• SLP: Shows information about the current Service Location Protocol (SLP)
connection. SLP is used by network management applications for device
management. The device supports SNMPv1 protocol on IP networks.
Configure the device (Windows)
You can connect the device directly to a computer, or you can share the device among
other users on a network.
NOTE: Microsoft Internet Explorer 6.0 must be installed on the computer system to
run the installation program.
Also, you must have administrator privileges to install a printer driver on Windows
2000, Windows XP, or Windows Vista.
When setting up the device, HP recommends that you connect it after you install the
software because the installation program is designed to provide you with the easiest
setup experience. However, if you have connected the cable first, see
device before installing the software.
To connect the
Direct connection
You can connect the device directly to your computer using a USB cable.
NOTE: If you install the device software and connect the device to a computer
running Windows, you can connect additional devices to the same computer with USB
cables without reinstalling the device software.
When setting up the device, HP recommends that you connect the device when prompted
by the installation software because the installation program is designed to provide you
with the easiest setup experience. However, if you have connected the cable first, see
To connect the device before installing the software.
To install the software before connecting the device (recommended)
1. Close any applications that are running.
2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD
menu does not start automatically, double-click the setup icon on the Starter CD.
3. On the CD menu, click Install USB-connected Device and follow the onscreen
instructions.
42 Configure and manage
NOTE: You can also share the device with other computers using a simple form of
networking known as locally shared networking. For more information, see
To share
the device on a locally shared network.
To connect the device before installing the software
If you connected the device to the computer before installing the device software, the
Found New Hardware wizard displays on the computer screen.
NOTE: If you turned on the device, do not turn it off or unplug the cable from the
device while the installation program is running. If you do so, the installation program
will not finish.
1. In the Found New Hardware dialog box that displays methods for locating the printer
driver, select the Advanced option, and then click Next.
NOTE: Do not allow the Found New Hardware wizard to perform an automatic
search for the printer driver.
2. Select the check box for specifying the driver location, and ensure that the other check
boxes are clear.
3. Insert the Starter CD into the CD drive. If the CD menu appears, close it.
4. Browse to locate the root directory on the Starter CD (for example, D), and then click
OK.
5. Click Next and follow the onscreen instructions.
6. Click Finish to close the Found New Hardware wizard. The wizard automatically
starts the installation program (this might take a short while).
7. Complete the installation process.
NOTE: You can also share the device with other computers using a simple form of
networking known as locally shared networking. For more information, see
To share
the device on a locally shared network.
To share the device on a locally shared network
In a locally shared network, the device is connected directly to the USB connector of a
selected computer (known as the server) and is shared by other computers (clients).
NOTE: When sharing a directly connected device, use the computer with the newest
operating system as the server.
Use this configuration only in small groups or when usage is low. The connected
computer is slowed down when many users print to the device.
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.
2. Right-click the device icon, click Properties, and then click the Sharing tab.
3. Click the option to share the device, and give it a share name.
Configure the device (Windows) 43
Chapter 4
Network connection
If the device has network capability, it can be shared in a network environment by
connecting it directly to the network. This type of connection offers the ability to manage
the device using the embedded Web server from any computer on the network.
NOTE: Microsoft Internet Explorer 6.0 must be installed on the computer system to
run the installation program.
Choose the installation option for the type of network you have:
• Client/server network: If your network has a computer acting as a dedicated print
server, install the device software on the server, and then install the device software
on the client computers. For more information see
Install the device software on client computers. This method does not allow you to
share the full functionality of the device. Client computers can only print from the
device.
• Peer-to-peer network: If you have a peer-to-peer network (a network without a
dedicated print server), install the software on the computers that will be using the
device. For more information, see
In addition, you can connect to a network printer on both types of networks using the Add
Printer wizard in Windows. For more information, see
Printer.
Install the device on a network
Use the following steps to install the device software in the following networking
scenarios:
You have a peer-to-peer network (a network without a dedicated print server)
1. Remove the protective cover from the device's network port and connect the device
to the network.
2. Close any third-party firewall and any applications that are running on the computer
system that are acting as the print server.
3. Insert the Starter CD into the CD drive. The CD menu starts automatically. If the CD
menu does not start automatically, browse to the CD drive of the computer and
double-click Setup.exe.
4. On the CD menu, click Install Network/Wireless Device, and then follow the
onscreen instructions.
5. On the Connection Type screen, select Network/Wireless Device, and then click
Next.
6. Follow the onscreen instructions to complete the installation.
Install the device on a network and
Install the device on a network.
Install the printer driver using Add
NOTE: To share the device with Windows client computers, see Install the device
software on client computers and To share the device on a locally shared network.
Install the device software on client computers
After printer drivers are installed on the computer that is acting as the print server, the
printing functionality can be shared. Individual Windows users who want to use the
network device must install the software on their computers (clients).
44 Configure and manage
A client computer can connect to the device in the following ways:
• In the Printers folder, double-click the Add Printer icon and follow the instructions for
a network installation. For more information, see
Printer.
• On the network, browse to the device and drag it to your Printers folder.
• Add the device and install the software from the INF file on your network. On the
Starter CD, the INF files are stored in the root directory of the CD.
Install the printer driver using Add Printer
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.
2. Double-click Add Printer, and then click Next.
3. Select Network Printer or Network Printer Server.
4. Click Next.
5. Do one of the following:
Type in the network path or queue name of the shared device, and then click Next.
Click Have Disk when prompted to select the device model.
Click Next and locate the device in the list of shared printers.
6. Click Next and follow the onscreen instructions to complete the installation.
Configure the device (Mac OS X)
You can use the device with a single Macintosh computer using a USB cable, or you can
share it among other users on a network.
This section contains the following topics:
•
To install the software for network or direct connection
To share the device on a locally shared network
•
Install the printer driver using Add
To install the software for network or direct connection
NOTE: If you are installing the device on a wired network, connect the Ethernet cable
before installing the software.
1. Insert the Starter CD into the CD drive. Double-click the Install HP Software icon.
2. Click Install Software and follow the onscreen instructions.
3. When prompted, connect the device to your computer.
4. If necessary, share the device with other Macintosh computer users.
• Direct connection: Share the device with the other Macintosh computer users.
For more information, see
• Network connection: Individual Macintosh computer users who want to use the
device on the network must install the device software on their computers.
To share the device on a locally shared network.
Configure the device (Mac OS X) 45
Chapter 4
To share the device on a locally shared network
When you connect the device directly, you can share it with other computers using a
simple form of networking known as locally shared networking. Use this configuration
only in small groups or when usage is low. The connected computer is slowed down when
many users print to the device.
Basic requirements for sharing in Mac OS X environment include the following items:
• The Macintosh computers must be communicating on the network using TCP/IP, and
they must have IP addresses. (AppleTalk is not supported.)
• The device that is being shared must be connected to a built-in USB port on the host
Macintosh computer.
• Both the host Macintosh computer and the client Macintosh computers that are using
the shared device must have device sharing software installed, and the driver or PPD
for the device that is installed. (You can run the installation program to install the
device sharing software and associated Help files.)
For more information about USB device sharing, see the support information on the Apple
Web site (
To share the device among computers
1. Open System Preferences, click Print & Fax, and then do one of the following,
2. To print from the other Macintosh computers (the clients) on the network, do the
www.apple.com) or the Apple Macintosh Help on the computer.
based on the operating system you are using:
• Mac OS X (v10.4): Click the Sharing tab, check the box next to Share these
printers with other computers, and then select the printer to be shared.
• Mac OS X (v10.5): Select a printer, and then click Share this printer.
following:
a. Click File, and then select Page Setup in the document you want to print.
NOTE: Some Mac OS X (v10.5) applications do not have a Page Setup
menu, it is included in the Print menu.
b. In the drop-down menu next to Format for, select Shared Printers, and then
select your device.
c. Select the Paper Size, and then click OK.
d. In the document, click File, and then select Print.
e. From the drop-down menu next to Printer, select Shared Printers, and then
select your device.
f. Make additional settings, if necessary, and then click Print.
Set up the device for wireless communication
You may set up the device for wireless communication using one of the following ways:
Setup method Infrastructure
wireless
communication
USB cable
46 Configure and manage
Ad hoc wireless
communication
(continued)
For more information, see To set up the device on a
wireless communication using the installer (Mac OS
X) or To set up wireless communication using the
installer (Windows).
NOTE: If you encounter problems, see Solve wireless problems.
To use the device with any wireless connection, you must run the installation program
at least once from the Starter CD and create a wireless connection.
Make sure the device is not connected to the network using a network cable.
The sending device must have built-in 802.11 capabilities or an 802.11 wireless card
installed.
The device and the computers that use it must be on the same subnet.
Before installing the device software, you may wish to find out the settings of your network.
Obtain the information from your system administrators, or complete the following tasks:
• Obtain your network's network name or Service Set Identifier (SSID) and
communication mode (infrastructure or ad hoc) from the configuration utility for the
network's wireless access point (WAP) or the computer's network card.
• Find out the type of encryption your network uses, such as Wired Equivalent Privacy
(WEP).
• Find out the security password or encryption key of the wireless device.
This section contains the following topics:
•
Understand 802.11 wireless network settings
To set up wireless communication using the installer (Windows)
•
To set up the device on a wireless communication using the installer (Mac OS X)
•
Connect the device using an ad hoc wireless network connection
•
To turn off wireless communication
•
Configure your firewall to work with HP devices
•
Change the connection method
•
Guidelines for ensuring wireless network security
•
Understand 802.11 wireless network settings
Network name (SSID)
By default, the device looks for the wireless network name or SSID named "hpsetup."
Your network may have a different SSID.
Communication mode
There are two communication mode options:
• Ad hoc: On an ad hoc network, the device is set to ad hoc communication mode and
communicates directly with other wireless devices without the use of a WAP.
All devices on the ad hoc network must:
◦ Be 802.11 compatible
◦ Have ad hoc as the communication mode
◦ Have the same network name (SSID)
Set up the device for wireless communication 47
Chapter 4
◦ Be on the same subnet and same channel
◦ Have the same 802.11 security settings
• Infrastructure (recommended): On an infrastructure network, the device is set to
infrastructure communication mode and communicates with other devices on the
network, whether the devices are wired or wireless, through a WAP. WAPs commonly
act as routers or gateways on small networks.
Security settings
NOTE: For the available settings for the device, see Understand the network
configuration or wireless status report.
For more information on wireless security, visit
www.wi-fi.org.
• Network authentication: The device's factory default setting is 'Open,' which does
not require security for authorization or encryption. The other possible values are
'OpenThenShared,' 'Shared,' and 'WPA-PSK' (Wi-Fi
®
Protected Access Pre-Shared
Key).
WPA increases the level of over-the-air data protection and access control on existing
and future Wi-Fi networks. It addresses all known weaknesses of WEP, the original
native security mechanism in the 802.11 standard.
WPA2 is the second generation of WPA security; it provides enterprise and consumer
Wi-Fi users with a high level of assurance that only authorized users can access their
wireless networks.
• Data encryption:
◦ Wired Equivalent Privacy (WEP) provides security by encrypting data sent over
radio waves from one wireless device to another wireless device. Devices on a
WEP-enabled network use WEP keys to encode data. If your network uses WEP,
you must know the WEP key(s) it uses.
◦ WPA uses the Temporal Key Integrity Protocol (TKIP).
◦ WPA2 provides a new encryption scheme, the Advanced Encryption Standard
(AES). AES is defined in counter cipher-block chaining mode (CCM) and supports
the Independent Basic Service Set (IBSS) to enable security between client
workstations operating in ad hoc mode.
To set up wireless communication using the installer (Windows)
NOTE: For this method, you will need to have a wireless network set up and running.
You will also need a USB cable. Do not attach the USB cable until prompted by the
installer.
1. Save any open documents. Close any applications that are running on your computer.
2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD
menu does not start automatically, double-click the setup icon on the Starter CD.
3. On the CD menu, click Install Network/Wireless Device, and then follow the
onscreen instructions.
NOTE: If the firewall software on your computer displays any messages during
the installation, select the “always permit/allow“ option in the messages. Selecting
this option allows the software to install successfully on your computer.
48 Configure and manage
4. When prompted, temporarily connect the USB wireless setup cable.
5. Follow the onscreen instructions to complete the installation.
6. Disconnect the USB wireless setup cable when prompted.
To set up the device on a wireless communication using the installer (Mac OS X)
1. Connect a USB wireless setup cable to the port on the back of the HP device and
then to any USB port on the computer.
2. Place the Starter CD into the computer.
3. Double-click the HP Installer icon on the Starter CD, and then follow the onscreen
instructions.
4. Disconnect the USB wireless setup cable when prompted.
Connect the device using an ad hoc wireless network connection
Method 1
1. Turn on wireless in your computer and in the device.
2. On your computer, connect to the network name (SSID) “hpsetup“. (This network
name is the default, ad hoc network created by the HP device.)
NOTE: If your HP device was previously configured for a different network, you
can restore the network defaults to enable the device to use “hpsetup“. To restore
the network defaults complete the following steps:
Reset the administrator password and network settings: Press and hold the
Network button, (on some models press the Wireless button), press the
Resume button three times, and release the Network or Wireless button. For
more information, see
Troubleshooting tips and resources.
To turn off wireless communication
Press and hold the wireless button on the front of the device for three seconds.
Configure your firewall to work with HP devices
A personal firewall, which is security software running on your computer, can block
network communication between your HP device and your computer.
If you are having problems such as:
• Printer not found when installing HP software
• Unable to print, print job stuck in queue or printer goes offline
• Unable to see printer status on your computer
The firewall might be preventing your HP device from notifying computers on your network
where it can be found. If the HP software cannot find the HP device during installation
Set up the device for wireless communication 49
Chapter 4
(and you know the HP device is on the network), or you have already successfully
installed HP software and experience problems, try the following:
1. If you are using a computer running Windows, in the firewall configuration utility, look
for an option to trust computers on the local subnet (sometimes called the “scope“ or
“zone“). By trusting all computers on the local subnet, computers and devices in your
home can communicate with each other while still being protected from the internet.
This is the easiest approach to use.
2. If you do not have the option to trust computers on the local subnet, add incoming
UDP port 427 to your firewall’s list of allowed ports.
NOTE: Not all firewalls require you to differentiate between incoming and outgoing
ports, but some do.
Another common problem is that HP software is not trusted by your firewall to access the
network. This can happen if you answered “block“ to any firewall dialog boxes that
appeared when you installed the HP software.
If this occurs, and if you are using a computer running Windows, check that the following
programs are in your firewall’s list of trusted applications; add any that are missing.
• hpqkygrp.exe, located in C:\program files\HP\digital imaging\bin
• hpiscnapp.exe, located in C:\program files\HP\digital imaging\bin
• hpqste08.exe, located in C:\program files\HP\digital imaging\bin
• hpqtra08.exe, located in C:\program files\HP\digital imaging\bin
• hpqdirec.exe, located in C:\program files\HP\digital imaging\bin
• hpqthb08.exe, located in C:\program files\HP\digital imaging\bin
NOTE: Refer to your firewall documentation on how to configure the firewall port
settings and how to add HP files to the “trusted“ list.
NOTE: Some firewalls continue to cause interference even after you disable them.
If you continue to have problems after configuring the firewall as described above and
if you are using a computer running Windows, you might need to uninstall the firewall
software in order to use the HP device over the network.
Change the connection method
If you have installed the software and connected your HP device using a USB or Ethernet
cable, you can change to a wireless connection any time you want.
Change from a USB connection to a wireless connection (Windows)
1. Select Start, Programs, HP, select your device, and then select Reconfigure
Wireless Settings.
2. Press Add a Device.
3. Follow the onscreen instructions and remove the USB cable when prompted.
50 Configure and manage
Change from a USB connection to a wireless connection (Mac OS X)
1. Click the HP Device Manager icon on the Dock or in the Hewlett Packard folder in
the Applications folder.
2. From the Information and Settings list, select Network Printer Setup Utility.
3. Follow the onscreen instructions to configure the network settings.
Change from an Ethernet connection to a wireless connection
NOTE: For Ethernet-enabled HP devices only.
1. Open the embedded Web server (EWS). For more information, see Embedded Web
server.
2. Click the Networking tab, and then click Wireless (802.11) in the left pane.
3. On the Wireless Setup tab, press Start Wizard.
4. Follow the onscreen instructions to change from an Ethernet connection to a wireless
connection.
5. After you finish changing the settings, disconnect the Ethernet cable.
Guidelines for ensuring wireless network security
This section contains the following topics:
•
To add hardware addresses to a wireless access point
Other guidelines
•
To add hardware addresses to a wireless access point
MAC filtering is a security feature in which a wireless access point, such as a wireless
router or Apple AirPort Base Station is configured with a list of MAC addresses (also
called "hardware addresses") of devices that are allowed to gain access to the network
through the access point.
If the access point does not have the hardware address of a device attempting to access
the network, the access point denies the device access to the network.
If the access point filters MAC addresses, then the device's MAC address must be added
to the access point's list of accepted MAC addresses.
1. Print the wireless status report. For information on the wireless status report, see
Understand the network configuration or wireless status report.
2. Open the wireless access point's configuration utility, and add the HP device's
hardware address to the list of accepted MAC addresses.
Other guidelines
To keep the wireless network secure, follow these guidelines:
• Use a password with at least 20 random characters. You can use up to 63 characters
in a WPA password.
• Avoid any common words or phrases, easy sequences of characters (such as all 1s),
and personally-identifiable information for passwords. Always use random strings
composed of uppercase and lowercase letters, numbers, and if allowed, special
characters such as punctuation.
Set up the device for wireless communication 51
Chapter 4
• Change the password periodically.
• Change the default password provided by the manufacturer for administrator access
to the access point or wireless router. Some routers let you change the administrator
name as well.
• Turn off administrative access over wireless if possible. If you do this, you need to
connect to the router with a wired Ethernet connection when you want to make
configuration changes.
• Turn off remote administrative access over the Internet on your router, if possible.
You can use Remote Desktop to make an encrypted connection to a computer
running behind your router and make configuration changes from the local computer
you are accessing over the Internet.
• To avoid accidentally connecting to another party's wireless network, turn off the
setting to automatically connect to non-preferred networks. This is disabled by default
in Windows XP.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the device application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the device.
There are three methods to uninstall the software on a Windows computer, and two
methods to uninstall on a Macintosh computer.
To uninstall from a Windows computer, method 1
1. Disconnect the device from your computer. Do not connect it to your computer until
after you have reinstalled the software.
2. Press the Power button to turn off the device.
3. On the Windows taskbar, click Start, select Settings, select Control Panel, and then
click Add/Remove Programs.
- Or Click Start, click Control Panel, and then double-click Programs and Features.
4. Select the device you want to uninstall, and then click Change/Remove or Uninstall/
Change.
5. Follow the onscreen instructions.
6. If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work properly if the files are deleted.
7. Restart your computer.
8. To reinstall the software, insert the device Starter CD into your computer's CD-ROM
drive, follow the onscreen instructions, and also see
connecting the device (recommended).
9. After the software is installed, connect the device to your computer.
52 Configure and manage
To install the software before
10. Press the Power button to turn the device on.
After connecting and turning on the device, you might have to wait several minutes
for all of the Plug and Play events to complete.
11. Follow the onscreen instructions.
When the software installation is complete, the HP Digital Imaging Monitor icon appears
in the Windows system tray.
To uninstall from a Windows computer, method 2
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
1. On the Windows taskbar, click Start, select Settings, select Control Panel, and then
click Add/Remove Programs.
- Or Click Start, click Control Panel, and then double-click Programs and Features.
2. Select the device you want to uninstall, and then click Change/Remove or Uninstall/
Change.
3. Disconnect the device from your computer.
4. Restart your computer.
NOTE: It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5. Insert the device Starter CD into your computer's CD-ROM drive and then start the
Setup program.
6. Follow the onscreen instructions and also see
To install the software before
connecting the device (recommended).
To uninstall from a Windows computer, method 3
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
1. Insert the device Starter CD into your computer's CD-ROM drive, and then start the
Setup program.
2. Disconnect the device from your computer.
3. Select Uninstall and follow the onscreen directions.
4. Restart your computer.
NOTE: It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5. Start the Setup program for the device again.
6. Select Install.
7. Follow the onscreen instructions and also see
To install the software before
connecting the device (recommended).
Uninstall and reinstall the software 53
Chapter 4
To uninstall from a Macintosh computer, method 1
1. Launch HP Device Manager.
2. Click Information and Settings.
3. Select Uninstall HP software from the pull-down menu.
Follow the onscreen instructions.
4. After the software is uninstalled, restart your computer.
5. To reinstall the software, insert the device Starter CD into your computer's CD-ROM
drive.
6. On the desktop, open the CD-ROM, and then double-click HP Printer Installer.
7. Follow the onscreen instructions and also see
To install the software before
connecting the device (recommended).
To uninstall from a Macintosh computer, method 2
1. Open the Finder.
2. Double-click Applications.
3. Double-click Hewlett-Packard.
4. Double-click HP Uninstaller.
5. Select your device, and then double-click Uninstall.
54 Configure and manage
5 Maintain and troubleshoot
This section contains the following topics:
Work with ink cartridges
•
Print and evaluate a print quality report
•
Troubleshooting tips and resources
•
Solve printing problems
•
Print troubleshooting
•
Print quality troubleshooting
•
Solve paper-feed problems
•
Solve device management problems
•
Solve network problems
•
Solve wireless problems
•
Troubleshoot installation issues
•
Clear jams
•
Errors (Windows)
•
Work with ink cartridges
To ensure the best print quality from the HP Printer, you will need to perform some simple
maintenance procedures. This section provides guidelines for handling the ink cartridges,
instructions for replacing the ink cartridges, and cleaning the printhead.
This section contains the following topics:
•
Information on ink cartridges and the printhead
Check the estimated ink levels
•
Replace the ink cartridges
•
Usage information collection
•
Information on ink cartridges and the printhead
The following tips help maintain HP ink cartridges and ensure consistent print quality.
• The instructions in this user guide are for replacing ink cartridges, and are not
intended for first time installation.
• If you need to replace an ink cartridge, wait until you have the new ink cartridge
available to install before removing the old cartridge.
CAUTION: Wait until you have a new ink cartridge available before removing
the old ink cartridge. Do not leave the ink cartridge outside of the product for an
extended period of time. This can result in damage to both the product and the
ink cartridge.
• Keep all ink cartridges in the original sealed packages until they are needed.
• Store ink cartridges in the same orientation packages hang on store shelves or, if out
of box, with label facing down.
Maintain and troubleshoot 55
Chapter 5
• Turn off the HP Printer by pressing the Power button located on the product. Wait
until the Power light turns off before unplugging the power cord or turning off a power
strip. If you improperly turn off the HP Printer, the print carriage might not return to
the correct position causing problems with the ink cartridges and print quality issues.
• Store ink cartridges at room temperature (15-35° C or 59-95° F).
• You do not need to replace the cartridges until print quality becomes unacceptable,
but a significant decrease in print quality may be the result of one or more depleted
cartridges. It could also be caused by a clogged printhead. Possible solutions include
checking the estimated ink levels remaining in the cartridges, and cleaning the
printhead. Cleaning the printhead will use some ink.
• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the
cartridges.
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation
can cause temporary printing problems.
• If you are transporting the product, do the following to prevent ink leaking from the
print carriage or other damage from occurring to the product:
◦ Make sure you turn off the product by pressing the Power button.
The print carriage should be parked on the right side in the service station.
◦ Make sure you leave the ink cartridges and printhead installed.
◦ Lightly pack the inside of the product with crumpled newspaper to prevent the
print carriage from moving during transportation.
◦ The product must be transported sitting flat; it should not be placed its side, back,
front, or top.
Related topics
•
Check the estimated ink levels
Clean the printhead
•
Check the estimated ink levels
You can check the estimated ink levels from the HP Solution Center, Toolbox (Windows),
the HP Printer Utility (Mac OS X), or the embedded Web server. For information about
using these tools, see
page to view this information (see
NOTE: Ink level alerts and indicators provide estimates for planning purposes only.
When you receive a low-ink alert, consider having a replacement cartridge available
to avoid possible printing delays. You do not have to replace the cartridges until the
print quality is unacceptable.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that
has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the product and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see
Use device management tools. You can also print the Printer Status
www.hp.com/go/inkusage.
Understand the printer status page).
56 Maintain and troubleshoot
Replace the ink cartridges
NOTE: For information on recycling used ink supplies, see HP inkjet supplies
recycling program.
If you do not already have replacement ink cartridges for the HP Printer, see Order printing
supplies online.
NOTE: At this time, some portions of the HP Web site are available in English only.
CAUTION: Wait until you have a new ink cartridge available before removing the
old ink cartridge. Do not leave the ink cartridge outside of the product for an extended
period of time. This can result in damage to both the product and the ink cartridge.
To replace the ink cartridges
1. Make sure the product is turned on.
2. Open the ink cartridge access door.
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Press the tab on the front of the ink cartridge to release it, and then remove it from
the slot.
4. Remove the new ink cartridge from its packaging by pulling the orange pull-tab
straight back to remove the plastic wrap from the ink cartridge.
NOTE: Make sure you remove the plastic wrap from the ink cartridge before
installing it in the product, or printing will fail.
Work with ink cartridges 57
Chapter 5
5. Twist the orange cap to snap it off.
NOTE: Make sure the plastic tab is entirely removed and that the label is slightly
torn, revealing the vent channel.
6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot
until it clicks into place and is seated firmly in the slot.
CAUTION: Do not lift the latch handle on the print carriage to install the ink
cartridges. Doing so can result in incorrectly seated ink cartridges and printing
problems. The latch must remain down in order to correctly install the ink
cartridges.
58 Maintain and troubleshoot
Make sure that you insert the ink cartridge into the slot that has the same shaped icon
and color as the one you are installing.
7. Repeat steps 3 through 6 for each ink cartridge you are replacing.
8. Close the ink cartridge door.
Related topics
Order printing supplies online
Usage information collection
The HP cartridges used with this product contain a memory chip that assists in the
operation of the product.
In addition, this memory chip collects a limited set of information about the usage of the
product, which might include the following: the date when the cartridge was first installed,
the date when the cartridge was last used, the number of pages printed using the
cartridge, the page coverage, the printing modes used, any printing errors that might have
occurred, and the product model. This information helps HP design future products to
meet our customers' printing needs.
The data collected from the cartridge memory chip does not contain information that can
be used to identify a customer or user of the cartridge or their product.
HP collects a sampling of the memory chips from cartridges returned to HP's free return
and recycling program (HP Planet Partners:
from this sampling are read and studied in order to improve future HP products. HP
partners who assist in recycling this cartridge might have access to this data, as well.
Any third party possessing the cartridge might have access to the anonymous information
on the memory chip. If you prefer to not allow access to this information, you can render
the chip inoperable. However, after you render the memory chip inoperable, the cartridge
cannot be used in an HP product.
If you are concerned about providing this anonymous information, you can make this
information inaccessible by turning off the memory chip's ability to collect the product's
usage information:
www.hp.com/recycle). The memory chips
To turn off usage information collection
▲ On the product control panel, press and hold the Resume button and Network button
(on some models, press the Wireless button) until the ink cartridge lights blink,
approximately five seconds, and then release the buttons.
NOTE: If you turn off the memory chip's ability to collect the product's usage
information, you can still continue to use the cartridge in the HP product.
Work with ink cartridges 59
Chapter 5
Print and evaluate a print quality report
Print quality problems can have many causes: software settings, a poor image file, or the
printing system itself. If you are unhappy with the quality of your prints, a Print Quality
Diagnostic page can help you determine if the printing system is working properly.
This section includes the following topics:
•
To print a print quality report
•
To evaluate the Print Quality Diagnostic Page
To print a print quality report
•
Control panel: Press and hold the
Power button, press the Cancel button
seven times, press the
button.
• Embedded Web server: Click the Settings tab, click Device Services in the left
pane, select Print PQ (print quality) diagnostic page from the drop-down list in the
Print Quality section, and then click Run Diagnostic.
• HP Toolbox (Windows): Click the Device Services tab, and then click Print PQ
(print quality) diagnostic page and follow the onscreen instructions.
• HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the
Information and Support panel, and then click Print Page.
Resume button two times, and release the Power
60 Maintain and troubleshoot
To evaluate the Print Quality Diagnostic Page
This section includes the following topics:
•
Ink Levels
Good color bars
•
Ragged, irregularly streaked, or faded bars
•
Regular white streaks in the bars
•
Bar colors are not uniform
•
Large Black Font Text
•
Alignment Patterns
•
If you see no defects
•
Ink Levels
▲ Look at the Ink Level indicators in Line 21. If any of the bar level indicators are low,
you may need to replace that ink cartridge.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive an ink alert message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace cartridges until print quality becomes unacceptable.
Good color bars
Example of Good Color Bars All seven bars are solid, sharp-edged, and extend with uniform
color all the way across the page - the printer is operating correctly.
▲ Look at the color bars in the middle of the page. There should be seven color bars.
The color bars should have sharp edges. They should be solid (not streaked with
white or other colors). They should be uniform in color throughout.
The bars correspond to the ink cartridges in the printer as follows:
Item Cartridge color
1 Black Ink Cartridge
2 Cyan Ink Cartridge
Print and evaluate a print quality report 61
Chapter 5
Item Cartridge color
3 Magenta Ink Cartridge
4 Yellow Ink Cartridge
Ragged, irregularly streaked, or faded bars
Example of Bad Color Bars The top bar is irregularly streaked or fading.
Example of Bad Color Bars The top black bar is ragged on one end.
If any of the bars are ragged, irregularly streaked, or faded, follow these steps:
1. Make sure the ink cartridges have ink.
2. Remove the cartridge corresponding to the streaked bar and make sure it is properly
vented. For more information, see
3. Reinstall the cartridge and make sure all the cartridges are properly latched. For more
information, see
4. Clean the printhead. For more information, see
5. Try another print or reprint the Print Quality Diagnostic report. If the problem still
occurs, but cleaning seems to have helped, clean again.
6. If cleaning does not solve the problem, replace the cartridge that corresponds to the
ragged bar.
7. If replacing the ink cartridge does not help, contact HP - the printhead may need to
be replaced.
62 Maintain and troubleshoot
Replace the ink cartridges.
Replace the ink cartridges
Clean the printhead
Preventing the problem that causes ragged bars on the Print Quality Diagnostic
report:
• Avoid leaving opened ink cartridges outside of the printer for an extended period of
time.
• Wait until a new cartridge is ready to be installed before removing an old ink cartridge.
Regular white streaks in the bars
If any of the color bars show regular white streaks, follow these steps:
White streaks The print quality bars have white streaks in them.
1. If item 11 on the Print Quality Diagnostic report reads PHA TTOE = 0, align the printer.
For more information, see
Align the printhead.
2. If item 11 is not 0, or aligning does not help, clean the printhead. For more information,
see
Clean the printhead.
3. Print another Print Quality Diagnostic report. If the streaking is still there, but seems
better, try another cleaning. If the streaking gets worse, contact HP - the printhead
may need to be repalced.
Bar colors are not uniform
Print quality bars are not uniform The bars have lighter or darker portions in them.
Print and evaluate a print quality report 63
Chapter 5
If the color of any of the bars is not uniform, follow these steps:
1. If the printer was recently transported at a high altitude, try a printhead cleaning.
2. If the printer was not recently transported, try printing another Print Quality Diagnostic
report. This will use less ink than a printhead cleaning, but if it is not effective, try a
cleaning.
3. Retry the Print Quality Diagnostic report. If the colors seem to be improving, continue
cleaning. If the colors get worse, contact HP - the printhead may need to be replaced.
Large Black Font Text
Look at the large-font text above the color blocks. I ABCDEFG abcdefg The type should
be sharp and clear. If the type is jagged, try aligning the printer. If there are streaks or
smears of ink, clean the printhead.
Example of good Large-Font Type The letters are sharp and clear - the printer is operating
correctly.
Example of bad Large-Font Type The letters are jagged - align the printer.
Example of bad Large-Font Type The letters are smeared - clean the printhead and check if the
paper is curled. To avoid curl, store all paper flat in a
resealable bag.
Example of bad Large-Font Type The letters are ragged on one end - clean the printer. If this
defect occurs right after a new cartridge is installed, the
printer's automatic servicing routines may solve the problem
in a day or so, using less ink than a printhead cleaning.
64 Maintain and troubleshoot
Alignment Patterns
If the color bars and large font text look OK, and the ink cartridges are not empty, look at
the alignment pattern directly above the color bars.
Example of a good alignment pattern The lines are straight.
Examples of a bad alignment pattern The lines are jagged - align the printer. If that does not
work, contact HP.
If you see no defects
If you do not see any defects on the print quality report, then the printing system is working
correctly. There is no reason to replace supplies or have the product serviced, because
they are functioning properly. If you still have a print quality problem, here are some other
things you can check:
• Check the paper.
• Check the print settings.
• Make sure your image has sufficient resolution.
• If the problem seems confined to a band near the edge of your printout, use the
software you installed with the product or another software application to rotate the
image 180 degrees. The problem might not appear on the other end of the print.
Troubleshooting tips and resources
Use the following tips and resources to resolve printing problems.
• For a paper jam, see
• For paper-feed problems, such as the paper skew and paper pick, see
feed problems.
• Power light is on and not blinking. When the device is turned on for the first time, it
takes approximately 12 minutes to initialize.
• Make sure the device is in the ready state. If lights are on or blinking, see
panel lights reference.
• No error messages appear on the computer screen.
Clear a jam in the device.
Solve paper-
Control-
Troubleshooting tips and resources 65
Chapter 5
• Power cord and other cables are working, and are firmly connected to the device.
Make sure the device is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see
specifications.
• Media is loaded correctly in the tray and is not jammed in the device.
• Printhead and ink cartridges are properly installed in their correct color-coded slots.
Press down firmly on each one to ensure proper contact.
• All latches and covers are closed.
• The rear access panel or optional duplexer is locked into place.
• All packing tapes and materials are removed.
• The device can print a printer status page. For more information, see
printer status page.
• The device is set as the current or default printer. For Windows, set it as the default
in the Printers folder. For Mac OS X, set it as the default in the Printer Setup Utility
(Mac OS X (v10.4). For Mac OS X (v10.5) open System Preferences, select Print
& Fax, and then select the device from the Default Printer drop-down list. See your
computer's documentation for more information.
• Pause Printing is not selected if you are using a computer running Windows.
• You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the task
again.
Some problems can be resolved by resetting the device.
Electrical
Understand the
Solve printing problems
This section contains the following topics:
•
The device shuts down unexpectedly
Device takes a long time to print
•
Blank or partial page printed
•
Something on the page is missing or incorrect
•
Placement of the text or graphics is wrong
•
The device shuts down unexpectedly
Check the power and power connections
Make sure the device is connected firmly to a functioning alternating current (AC) power
outlet. For voltage requirements, see
Device takes a long time to print
Check the system configuration and resources
Make sure the computer meets the minimum system requirements for the device. For
more information, see
66 Maintain and troubleshoot
System requirements.
Electrical specifications.
Check the device software settings
Print speed is slower when Best or Maximum dpi is selected as the print quality. To
increase the print speed, select different print settings in the device driver. For more
information, see
Low ink levels
Check the estimated ink levels in the ink cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only.
When you receive a low-ink alert, consider having a replacement cartridge available
to avoid possible printing delays. You do not need to replace the ink cartridges until
print quality becomes unacceptable.
The ink cartridges might have insufficient ink. Insufficient ink may cause the printhead to
overheat. When the printhead overheats, the printer slows down to allow it to cool.
Change print settings.
Blank or partial page printed
Check the ink levels
The ink cartridges may be running low on ink.
Clean the printhead
Complete the printhead cleaning procedure. For more information, see
printhead. The printhead may need to be cleaned if the printer was turned off improperly.
NOTE: Turn off the HP Printer by pressing the Power button located on the product.
Wait until the Power light turns off before unplugging the power cord or turning off a
power strip. If you improperly turn off the HP Printer, the print carriage might not return
to the correct position causing problems with the ink cartridges and print quality
issues.
Clean the
Check the media settings
• Make sure you select the correct print quality settings in the printer driver for the media
loaded in the trays.
• Make sure the page settings in the printer driver match the page size of media loaded
in the tray.
More than one page is being picked
For more information on paper-feed problems, see
There is a blank page in the file
Check the file to make sure there is no blank page.
Something on the page is missing or incorrect
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see
Manage the device and Check the estimated ink levels.
Solve paper-feed problems.
Solve printing problems 67
Chapter 5
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of the
device. For more information, see
Set minimum margins.
Check the color print settings
Make sure Print in Grayscale is not selected in the print driver.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less than
3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack of
media, and make sure the tray is not overloaded. For more information, see
media.
Check the media size
• Content on a page might be cut off if the document size is larger than the media that
you are using.
• Make sure the media size selected in the printer driver match the size of media loaded
in the tray.
Load
Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin settings
for the document do not exceed the printable area of your device. For more information,
see
Set minimum margins.
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less than
3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print settings properly. See the release notes for known software
conflicts, refer to the application's documentation, or contact the software manufacturer
for specific help.
68 Maintain and troubleshoot
Change print settings.
Print troubleshooting
Use this section to solve these printing problems:
•
Envelopes print incorrectly
Borderless printing produces unexpected results
•
The product is not responding
•
The product prints meaningless characters
•
Nothing happens when I try to print
•
The pages in my document came out in the wrong order
•
The margins are not printing as expected
•
Text or graphics are cut off at the edge of the page
•
A blank page came out while printing
•
Envelopes print incorrectly
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Load the stack of envelopes correctly
Solution 2: Check the envelope type
•
Solution 3: Tuck the flaps to avoid paper jams
•
Solution 1: Load the stack of envelopes correctly
Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing
up and to the left.
Make sure that you remove all paper from the input tray before loading the envelopes.
Cause: A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the envelope type
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Cause: The wrong type of envelope was loaded.
If this did not solve the issue, try the next solution.
Solution 3: Tuck the flaps to avoid paper jams
Solution: To avoid paper jams, tuck the flaps inside the envelopes.
Cause: The flaps might get caught in the rollers.
Print troubleshooting 69
Chapter 5
Borderless printing produces unexpected results
Solution: Try printing the image from the photo imaging software that came with
the product.
Cause: Printing a borderless image from a non-HP software application produced
unexpected results.
The product is not responding
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
Solution 2: Load paper in the input tray
•
Solution 3: Select the correct printer
•
Solution 4: Check the printer driver status
•
Solution 5: Wait until the product completes the current operation
•
Solution 6: Remove all cancelled print jobs from the queue
•
Solution 7: Clear the paper jam
•
Solution 8: Make sure the print carriage can move freely
•
Solution 9: Check the connection from the product to your computer
•
Solution 10: Restart the product
•
Solution 1: Turn on the product
Solution: Look at the Power light located on the product. If it is not lit, the product
is turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the Power button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution: Load paper in the input tray.
For more information, see:
Load media
Cause: The product was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer
Solution: Make sure you have selected the correct printer in your software
application.
70 Maintain and troubleshoot
TIP: You can set the product as the default printer to ensure that the printer is
automatically selected when you select Print in the File menu of your different
software applications.
Cause: The product was not the selected printer.
If this did not solve the issue, try the next solution.
Solution 4: Check the printer driver status
Solution: The printer driver status might have changed to either offline or stop
printing.
To check the printer driver status
▲ In the HP Solution Center, click the Status tab.
Cause: The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the product completes the current operation
Solution: If the product is performing another task your print job will be delayed
until the product completes the current task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the product, check the control panel to see if there are any
errors.
Cause: The product was busy with another task.
If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
• Disconnect the USB cable from the product, restart the computer, and then
reconnect the USB cable to the product.
• Shut down the product, restart the computer, and then restart the product.
Cause: A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
Print troubleshooting 71
Chapter 5
Solution 7: Clear the paper jam
Solution: Clear the paper jam and remove any torn paper that remains in the
product.
For more information, see:
Clear jams
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely
Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print carriage will move freely from one side of the printer to the other. Do not try to
force it to move if it is hung up on something.
CAUTION: Be careful not to force the print carriage. If the carriage is stuck,
forcing it to move will damage the printer.
Cause: The print carriage had stalled.
If this did not solve the issue, try the next solution.
Solution 9: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wired, wireless, make sure that the
respective connections are active and the prodict is turned on.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the status of the product. In the HP Solution Center
Software, click Settings, and then click Status.
Cause: The computer was not communicating with the product.
If this did not solve the issue, try the next solution.
Solution 10: Restart the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the Power button to turn on the product.
Cause: The product experienced an error.
72 Maintain and troubleshoot
The product prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Restart the product
Solution 2: Print a previously saved version of the document
•
Solution 1: Restart the product
Solution: Turn off the product and your computer for 60 seconds, then turn them
both on and try printing again.
Cause: There was no available memory in the product.
If this did not solve the issue, try the next solution.
Solution 2: Print a previously saved version of the document
Solution: Try printing another document from the same software application. If this
works, then try printing a previously saved version of the document that is not corrupt.
Cause: The document was corrupt.
Nothing happens when I try to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
Solution 2: Load paper in the input tray
•
Solution 3: Select the correct printer
•
Solution 4: Check the printer driver status
•
Solution 5: Wait until the product completes the current operation
•
Solution 6: Remove all cancelled print jobs from the queue
•
Solution 7: Clear the paper jam
•
Solution 8: Make sure the print carriage can move freely
•
Solution 9: Check the connection from the product to your computer
•
Solution 10: Restart the product
•
Solution 1: Turn on the product
Solution: Look at the Power light located on the product. If it is not lit, the product
is turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the Power button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Print troubleshooting 73
Chapter 5
Solution 2: Load paper in the input tray
Solution: Load paper in the input tray.
For more information, see:
Load media
Cause: The product was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer
Solution: Make sure you have selected the correct printer in your software
application.
TIP: You can set the product as the default printer to ensure that the printer is
automatically selected when you select Print in the File menu of your different
software applications.
Cause: The product was not the selected printer.
If this did not solve the issue, try the next solution.
Solution 4: Check the printer driver status
Solution: The printer driver status might have changed to either offline or stop
printing.
To check the printer driver status
▲ In the HP Solution Center, click the Status tab.
Cause: The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the product completes the current operation
Solution: If the product is performing another task your print job will be delayed
until the product completes the current task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the product, check the control panel to see if there are any
errors.
Cause: The product was busy with another task.
If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
74 Maintain and troubleshoot
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
• Disconnect the USB cable from the product, restart the computer, and then
reconnect the USB cable to the product.
• Shut down the product, restart the computer, and then restart the product.
Cause: A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
Solution 7: Clear the paper jam
Solution: Clear the paper jam and remove any torn paper that remains in the
product.
For more information, see:
Clear jams
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely
Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print carriage will move freely from one side of the printer to the other. Do not try to
force it to move if it is hung up on something.
CAUTION: Be careful not to force the print carriage. If the carriage is stuck,
forcing it to move will damage the printer.
Cause: The print carriage had stalled.
If this did not solve the issue, try the next solution.
Solution 9: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wired, wireless, make sure that the
respective connections are active and the product is turned on.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the status of the product. In the HP Solution Center
software, click Settings, and then click Status.
Cause: The computer was not communicating with the product.
Print troubleshooting 75
Chapter 5
If this did not solve the issue, try the next solution.
Solution 10: Restart the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the Power button to turn on the product.
Cause: The product experienced an error.
The pages in my document came out in the wrong order
Solution: Print the document in reverse order. When the document finishes
printing, the pages will be in correct order.
Cause: The print settings were set to print the first page of your document first.
Because of the way the paper feeds through the product, the first page will be print
side up at the bottom of the stack.
The margins are not printing as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check the printer margins
Solution 2: Verify the paper size setting
•
Solution 3: Load the stack of paper correctly
•
Solution 1: Check the printer margins
Solution: Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of
the product.
To check your margin settings
1. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause: The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
76 Maintain and troubleshoot
Solution 2: Verify the paper size setting
Solution: Verify that you have selected the proper paper size setting for your
project. Make sure that you have loaded the correct paper size in the input tray.
Cause: The paper size setting might not have been set correctly for the project you
were printing.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of paper correctly
Solution: Remove the stack of paper from the input tray, reload the paper, and then
slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
Load media
Cause: The paper guides were not positioned correctly.
Text or graphics are cut off at the edge of the page
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check the margin settings
Solution 2: Check the layout of the document
•
•
Solution 3: Load the stack of papers correctly
Solution 4: Try printing with borders
•
Solution 1: Check the margin settings
Solution: Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of
the product.
To check your margin settings
1. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause: The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
Print troubleshooting 77
Chapter 5
Solution 2: Check the layout of the document
Solution: Make sure the layout of the document you are trying to print fits on a paper
size supported by the product.
To preview the print layout
1. Load the correct paper size into the input tray.
2. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
3. Check the graphics in the document to make sure that the current size fits within
the printable area of the product.
4. Cancel the print job if the graphics do not fit in the printable area of the page.
TIP: Some software applications allow you to scale the document to fit the paper
size currently selected. Additionally, you can scale the size of a document from
the print Properties dialog box.
Cause: The size of the document you were printing was larger than the paper
loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of papers correctly
Solution: If the paper is misfeeding, it could cause parts of the document to cut off.
Remove the stack of paper from the input tray, and then reload the paper.
For more information, see:
Load media
Cause: The paper was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Try printing with borders
Solution: Try printing with borders by turning off the borderless option.
For more information, see:
Print borderless
Cause: Borderless printing was enabled. By selecting the Borderless option, your
printed photo was enlarged and centered to fit the printable area of the page.
Depending on the relative sizes of the digital photo and the paper on which you are
printing, this could result in some parts of the image being cropped.
78 Maintain and troubleshoot
A blank page came out while printing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Remove any extra pages or lines at the end of the document
Solution 2: Load paper in the input tray
•
Solution 3: Check the ink levels
•
Solution 4: Clean the printhead
•
Solution 5: Load paper in the input tray
•
Solution 1: Remove any extra pages or lines at the end of the document
Solution: Open the document file in your software application and remove any extra
pages or lines at the end of the document.
Cause: The document you were printing contained an additional blank page.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution: If the product has only a few sheets remaining, load more paper in the
input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack
of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
Load media
Cause: The product picked up two sheets of paper.
Solution 3: Check the ink levels
Solution: The ink cartridges may be running low on ink.
Cause: Ink levels are too low.
Solution 4: Clean the printhead
Solution: Complete the printhead cleaning procedure. For more information, see
Clean the printhead. The printhead may need to be cleaned if the printer was turned
off improperly.
NOTE: Turn off the HP Printer by pressing the Power button located on the
product. Wait until the Power light turns off before unplugging the power cord or
turning off a power strip. If you improperly turn off the HP Printer, the print carriage
might not return to the correct position causing problems with the ink cartridges
and print quality issues.
Cause: The printhead was clogged.
Print troubleshooting 79
Chapter 5
Solution 5: Load paper in the input tray
Solution: If the product has only a few sheets remaining, load more paper in the
input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack
of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
Load media
Cause: The product picked up two sheets of paper.
Print quality troubleshooting
Use this section to solve these print quality problems:
•
Wrong, inaccurate, or bleeding colors
Ink is not filling the text or graphics completely
•
The printout has a horizontal band of distortion near the bottom of a borderless print
•
Printouts have horizontal streaks or lines
•
Printouts are faded or have dull colors
•
Printouts seem blurry or fuzzy
•
Printouts have vertical streaks
•
Printouts are slanted or skewed
•
Ink streaks on the back of the paper
•
Paper is not picked up from the input tray
•
Poor black text
•
The product prints slowly
•
Advanced printhead maintenance
•
Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this
section for help.
• Colors look wrong
For example, green was replaced with blue in your printout.
• Colors run into each other, or look like they are smeared on the page. The edges
might have a feathering appearance instead of being sharp and defined.
Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.
•
Solution 1: Make sure you are using genuine HP ink cartridges
Solution 2: Check the paper loaded in the input tray
•
Solution 3: Check the paper type
•
Solution 4: Check the ink levels
•
Solution 5: Check the print settings
•
Solution 6: Align the printhead
•
Solution 7: Clean the printhead
•
Solution 8: Contact HP support
•
80 Maintain and troubleshoot
Solution 1: Make sure you are using genuine HP ink cartridges
Solution: Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the paper loaded in the input tray
Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too
thick.
• Load paper with the side you want to print on facing down. For example, if you
are loading glossy photo paper, load the paper with the glossy side down.
• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is
too close to the printhead during printing, the ink might be smeared. This can
happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.
For more information, see:
Load media
Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store specialty media in its original packaging inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the paper
you plan to use immediately. When you have finished printing, return any unused
photo paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
Print quality troubleshooting 81
Chapter 5
For more information, see:
Select print media
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 4: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alerts, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
For more information, see:
Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 5: Check the print settings
Solution: Check the print settings.
• Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check
to see if advanced color settings such as saturation, brightness, or color tone, are
set to modify the appearance of colors.
• Check the print quality setting and make sure it matches the type of paper loaded
in the product.
You might need to choose a lower print quality setting, if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Advanced Photo Paper, is loaded
in the input tray.
NOTE: On some computer screens, colors might appear differently than they do
when printed on paper. In this case, there is nothing wrong with the product, print
settings, or ink cartridges. No further troubleshooting is required.
For more information, see:
Select print media
Cause: The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 6: Align the printhead
Solution: Align the printhead.
82 Maintain and troubleshoot
Aligning the printer can help ensure excellent print quality.
For more information, see:
Align the printhead
Cause: The printer needed to be aligned.
If this did not solve the issue, try the next solution.
Solution 7: Clean the printhead
Solution: Check the following potential problems, and then clean the printhead.
• Check the orange pull tab on the ink cartridges. Make sure they were completely
removed.
• Make sure all ink cartridges are properly installed.
• Make sure you turn off the device properly, by using the Power button. This allows
the device to properly protect the printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•
Clean the printhead
Print and evaluate a print quality report
•
Cause: The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 8: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the printhead.
Ink is not filling the text or graphics completely
Try the following solutions if the ink is not filling the text or image completely so that it
appears that parts are missing or blank.
•
Solution 1: Make sure you are using genuine HP ink cartridges
Solution 2: Check the ink levels
•
Solution 3: Check the print settings
•
Solution 4: Check the paper type
•
Solution 5: Clean the printhead
•
Solution 6: Contact HP support
•
Print quality troubleshooting 83
Chapter 5
Solution 1: Make sure you are using genuine HP ink cartridges
Solution: Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alerts, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
For more information, see:
Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 3: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
84 Maintain and troubleshoot
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store specialty media in its original packaging inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the paper
you plan to use immediately. When you have finished printing, return any unused
photo paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
For more information, see:
Select print media
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 5: Clean the printhead
Solution: If the previous solutions did not resolve the issue, try cleaning the
printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•
Clean the printhead
Print and evaluate a print quality report
•
Cause: The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the printhead.
The printout has a horizontal band of distortion near the bottom of a borderless print
Try the following solutions if your borderless print has a blurry band or line on the bottom
of it.
Print quality troubleshooting 85
Chapter 5
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
• Solution 1: Check the paper type
Solution 2: Use a higher print quality setting
•
Solution 3: Rotate the image
•
Solution 1: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
For more information, see:
Select print media
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher print quality setting
Solution: Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
Cause: The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Solution 3: Rotate the image
Solution: If the problem persists, use the software you installed with the product or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
Cause: The defect is more noticible in areas of uniform light colors, so rotating the
image may help.
Printouts have horizontal streaks or lines
Try the following solutions if your printout has lines, streaks, or marks on it that run across
the width of the page.
•
Solution 1: Make sure the paper is loaded correctly
Solution 2: Check your print settings
•
86 Maintain and troubleshoot
• Solution 3: Check the ink levels
•
Solution 4: Align the printhead
Solution 5: Clean the printhead
•
•
Solution 6: Contact HP support
Solution 1: Make sure the paper is loaded correctly
Solution: Make sure that the paper is loaded correctly in the input tray.
For more information, see:
Load media
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Check your print settings
Solution: Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
Check the media settings. Make sure the media selected matches the media loaded
in the device.
Cause: The print quality setting on the product was set too low.
If this did not solve the issue, try the next solution.
Solution 3: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
For more information, see:
Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 4: Align the printhead
Solution: Align the printhead.
Aligning the printer can help ensure excellent print quality.
For more information, see:
Align the printhead
Cause: The printer needed to be aligned.
Print quality troubleshooting 87
Chapter 5
If this did not solve the issue, try the next solution.
Solution 5: Clean the printhead
Solution: Check the following potential problems, and then clean the printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•
Clean the printhead
Print and evaluate a print quality report
•
Cause: The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the printhead.
Printouts are faded or have dull colors
Try the following solutions if the colors in your printout are not as bright and intense as
you expected.
•
Solution 1: Check the print settings
Solution 2: Check the paper type
•
Solution 3: Check the ink levels
•
Solution 4: Clean the printhead
•
Solution 5: Contact HP support
•
Solution 1: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
88 Maintain and troubleshoot
Solution 2: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store specialty media in its original packaging inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the paper
you plan to use immediately. When you have finished printing, return any unused
photo paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
For more information, see:
Select print media
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
For more information, see:
Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 4: Clean the printhead
Solution: If the previous solutions did not resolve the issue, try cleaning the
printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•
Clean the printhead
Print and evaluate a print quality report
•
Cause: The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Print quality troubleshooting 89
Chapter 5
Solution 5: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the printhead.
Printouts seem blurry or fuzzy
Try the following solutions if your printout is not sharp or unclear.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
TIP: After reviewing the solutions in this section, you can go to HP' s Web site to see
if there is additional troubleshooting help. For more information, go to:
support.
• Solution 1: Check the print settings
Solution 2: Use a higher quality image
•
Solution 3: Print the image in a smaller size
•
Solution 4: Align the printhead
•
www.hp.com/
Solution 1: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher quality image
Solution: Use a higher resolution image.
If you are printing a photo or graphic, and the resolution is too low, it will be blurry or
fuzzy when printed.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when
printed.
Cause: The resolution of the image was low.
If this did not solve the issue, try the next solution.
90 Maintain and troubleshoot
Solution 3: Print the image in a smaller size
Solution: Reduce the size of the image and then print it.
If you are printing a photo or graphic, and the print size is set too high, it will be blurry
or fuzzy when printed.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when
printed.
Cause: The image was printed in a larger size.
If this did not solve the issue, try the next solution.
Solution 4: Align the printhead
Solution: Align the printhead.
Aligning the printer can help ensure excellent print quality.
For more information, see:
Align the printhead
Cause: The printer needed to be aligned.
Printouts have vertical streaks
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store specialty media in its original packaging inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the paper
you plan to use immediately. When you have finished printing, return any unused
photo paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
For more information, see:
Select print media
Cause: The wrong kind of paper was loaded in the input tray.
Printouts are slanted or skewed
Try the following solutions if your printout does not appear straight on the page.
•
Solution 1: Make sure the paper is loaded correctly
Solution 2: Make sure only one type of paper is loaded
•
Solution 3: Ensure that the rear access panel or duplexer is securely installed
•
Print quality troubleshooting 91
Chapter 5
Solution 1: Make sure the paper is loaded correctly
Solution: Make sure that the paper is loaded correctly in the input tray.
For more information, see:
Load media
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Make sure only one type of paper is loaded
Solution: Load only one type of paper at a time.
Cause: More than one type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Ensure that the rear access panel or duplexer is securely installed
Solution: Make sure that the rear door is securely installed.
If you removed the rear door to clear a paper jam, replace it. Gently push the door
forward until it snaps into place.
Cause: The rear door was not securely installed.
Ink streaks on the back of the paper
Try the following solutions if there is smeared ink on the back of your printout.
•
Solution 1: Print on a page of plain paper
Solution 2: Wait while the ink dries
•
Solution 1: Print on a page of plain paper
Solution: Print one or several pages of plain paper to soak up any excess ink in
the product.
To remove excess ink using plain paper
1. Load several sheets of plain paper in the input tray.
2. Wait five minutes.
3. Print a document with little or no text.
4. Check the back of the paper for ink. If there is still ink on the back of the paper,
try printing on another page of plain paper.
Cause: Ink accumulated inside the product, where the back of the paper rests
during printing.
If this did not solve the issue, try the next solution.
92 Maintain and troubleshoot
Solution 2: Wait while the ink dries
Solution: Wait at least thirty minutes for the ink inside the product to dry, then try
the print job again.
Cause: The excess ink in the product needed to dry out.
Paper is not picked up from the input tray
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Restart the product
Solution 2: Make sure the paper is loaded correctly
•
Solution 3: Check the print settings
•
Solution 4: Clean the rollers
•
Solution 5: Check for a paper jam
•
Solution 6: Service the product
•
Solution 1: Restart the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the Power button to turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the paper is loaded correctly
Solution: Make sure that the paper is loaded correctly in the input tray.
For more information, see:
Load media
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 3: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Print quality troubleshooting 93
Chapter 5
Solution 4: Clean the rollers
Solution: Clean the rollers.
Make sure you have the following materials available:
• A lint-free cloth, or any soft material that will not come apart or leave fibers.
• Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the ink cartridges).
Cause: The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 5: Check for a paper jam
Solution: Check for paper debris in the front of the device. Remove any debris you
find.
CAUTION: Trying to clear a paper jam from the front of the device can damage
the print mechanism. Always access and clear paper jams through the rear access
panel or duplexer.
Cause: Paper debris may be present, but not detected by the sensor.
Solution 6: Service the product
Solution: If you have completed all of the steps provided in the previous solutions,
contact HP support for service.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: Your product needs servicing.
Poor black text
Try the following solutions if the text in your printouts is not sharp and the edges are rough.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
• Solution 1: Wait before you attempt to reprint
Solution 2: Use TrueType or OpenType fonts
•
Solution 3: Align the printhead
•
Solution 4: Clean the printhead
•
Solution 1: Wait before you attempt to reprint
Solution: If the black cartridge is new, allow time for automatic servicing to clear
up the problem. Black print quality should start to improve in a few hours. If you do
94 Maintain and troubleshoot
not have time to wait, you can clean the printhead, but this uses more ink, and the
poor black text may reoccur until automatic servicing is allowed to complete.
Cause: Many black print quality problems clear up when the automatic services are
performed.
Solution 2: Use TrueType or OpenType fonts
Solution: Use TrueType or OpenType fonts to ensure that the product is able to
print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
TrueType icon
OpenType icon
Cause: The font was a custom size.
Some software applications offer custom fonts that have jagged edges when enlarged
or printed. Also, if you want to print bitmapped text, it might have jagged edges when
enlarged or printed.
If this did not solve the issue, try the next solution.
Solution 3: Align the printhead
Solution: Align the printhead.
Aligning the printer can help ensure excellent print quality.
For more information, see:
Align the printhead
Cause: The printer needed to be aligned.
If this did not solve the issue, try the next solution.
Solution 4: Clean the printhead
Solution: If the previous solutions did not resolve the issue, try cleaning the
printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•
Clean the printhead
Print and evaluate a print quality report
•
Cause: The printhead needed to be cleaned.
Print quality troubleshooting 95
Chapter 5
The product prints slowly
Try the following solutions if the product is printing very slowly.
•
Solution 1: Use a lower print quality setting
Solution 2: Check the ink levels
•
Solution 3: Contact HP support
•
Solution 1: Use a lower print quality setting
Solution: Check the print quality setting. Best and Maximum dpi provide the best
quality but are slower than Normal or Draft. Draft provides the fastest print speed.
Cause: The print quality was set to a high setting.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
For more information, see:
Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink. Insufficient ink may cause the
printhead to overheat. When the printhead overheats, the printer slows down to allow
it to cool.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the product.
Advanced printhead maintenance
If you are experiencing problems with printing, you might have a problem with the
printhead. You should perform the procedures in the following sections only when
directed to do so for resolving print quality issues.
Performing the aligning and cleaning procedures unnecessarily can waste ink and
shorten the life of the cartridges.
96 Maintain and troubleshoot
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