HP Officejet 5610 User Guide

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HP Officejet 5600 All-in-One series

User Guide

HP Officejet 5600 All-in-One series

User Guide

The information contained herein is subject to change without notice.

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under copyright laws.

Adobe and the Acrobat logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Windows®, Windows NT®, Windows ME®, Windows XP®, and Windows 2000® are U.S. registered trademarks of Microsoft Corporation.

Intel® and Pentium® are registered trademarks of Intel Corporation.

Energy Star® and Energy Star logo® are US registered marks of the United States Environmental Protection Agency.

Publication number: Q5610-XXXXX

First edition: May 2005

Notice

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

The Hewlett-Packard Company shall not be liable for incidental or consequential damages in connection with, or arising out of the furnishing, performance, or use of this document and the program material which it describes.

Note: Regulatory information can be found in Technical information.

It is not lawful in many places to make copies of the following items. When in doubt, check with a legal representative first.

● Governmental paper or documents:

– Passports

– Immigration papers – Selective service papers

– Identification badges,

cards, or insignias

● Governmental stamps:

– Postage stamps – Food stamps

● Checks or drafts drawn on Governmental agencies

● Paper currency, traveler’s checks, or money orders

● Certificates of deposit

● Copyrighted works

Safety information

Warning To prevent fire or

shock hazard, do not expose this product to rain or any type of moisture.

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

Warning Potential shock

hazard

1. Read and understand all instructions in the Setup Guide.

2. Use only a grounded electrical outlet when connecting the device to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.

3. Observe all warnings and instructions marked on the product.

4. Unplug this product from wall outlets before cleaning.

5. Do not install or use this product near water or when you are wet.

6. Install the product securely on a stable surface.

7. Install the product in a protected location where no one can step on or trip over the power cord, and where the power cord will not be damaged.

8. If the product does not operate normally, see the onscreen Troubleshooting help.

9. No operator-serviceable parts inside. Refer servicing to qualified service personnel.

10. Use in a well-ventilated area.

11. Use only with the power adapter supplied by HP.

Warning This equipment

will be inoperable when main power fails.

1 HP All-in-One overview........................................................................................3

The HP All-in-One at a glance ...............................................................................3

Control panel features ...........................................................................................4

Menu overview ......................................................................................................5

Text and symbols ..................................................................................................6

Use the HP Image Zone software ..........................................................................7

2 Find more information.......................................................................................... 9

Sources of information ...........................................................................................9

Use the onscreen Help ........................................................................................11

3 Finish setting up your HP All-in-One................................................................17

Set your preferences ...........................................................................................17

Fax setup .............................................................................................................18

4 Load originals and load paper...........................................................................43

Load originals ......................................................................................................43

Choose papers for printing and copying ..............................................................44

Load paper ..........................................................................................................46

Avoid paper jams .................................................................................................51

5 Use the copy features........................................................................................53

Make a copy ........................................................................................................53

Change the copy settings ....................................................................................53

Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo .................................54

Stop copying ........................................................................................................55

6 Use the scan features......................................................................................... 57

Scan an image .....................................................................................................57

Share a scanned image with friends and relatives ..............................................58

Print a scanned image .........................................................................................59

Edit a scanned image ..........................................................................................59

7 Print from your computer..................................................................................61

Print from a software application .........................................................................61

Change the print settings .....................................................................................62

Stop a print job ....................................................................................................63

8 Use the fax features...........................................................................................65

Send a fax ...........................................................................................................65

Receive a fax .......................................................................................................68

Print reports .........................................................................................................70

Stop faxing ...........................................................................................................71

9 Order supplies....................................................................................................73

Order paper, transparency film, or other media ...................................................73

Order print cartridges ...........................................................................................73

Order other supplies ............................................................................................73

10 Maintain your HP All-in-One..............................................................................75

Clean the HP All-in-One ......................................................................................75

Print a self-test report ..........................................................................................77

Work with print cartridges ....................................................................................78

User Guide 1

11 Troubleshooting information.............................................................................89

View the Readme file ...........................................................................................90

Setup troubleshooting ..........................................................................................90

Operational troubleshooting ...............................................................................110

Device update ....................................................................................................113

12 HP warranty and support ................................................................................117

Warranty ............................................................................................................117

Before you call HP customer support ................................................................119

Access your serial number and service ID .........................................................119

Get support and other information from the Internet ..........................................119

Call in North America during warranty ...............................................................120

Call elsewhere in the world ................................................................................120

HP Quick Exchange Service (Japan) ................................................................. 122

Prepare your HP All-in-One for shipment ..........................................................122

Pack your HP All-in-One ....................................................................................124

13 Technical information .....................................................................................125

System requirements .........................................................................................125

Paper specifications ..........................................................................................125

Print specifications .............................................................................................126

Copy specifications ............................................................................................127

Fax specifications ..............................................................................................127

Scan specifications ............................................................................................128

Physical specifications .......................................................................................128

Power specifications ..........................................................................................128

Environmental specifications .............................................................................128

Additional specifications ....................................................................................128

Environmental product stewardship program ....................................................129

Regulatory notices .............................................................................................130

Declaration of conformity (European Economic Area) .......................................133

HP Officejet 5600 All-in-One series declaration of conformity ...........................134

Index.........................................................................................................................135

2 HP Officejet 5600 All-in-One series

HP All-in-One overview

You can access many HP All-in-One functions directly, without turning on your computer. You can quickly and easily accomplish tasks such as making a copy or sending a fax from your HP All-in-One.

This chapter describes the HP All-in-One hardware features, control panel functions, and how to access the HP Image Zone software.

Tip You can do more with your HP All-in-One by using the HP Image Zone

software installed on your computer. The software includes copy, fax, scan, and photo functionality, as well as troubleshooting tips and helpful information. For more information, see the onscreen HP Image Zone Help and Use the

HP Image Zone software.

The HP Image Zone software does not support Mac OS 9 and OS 10.0.0 -

10.1.4.

The HP All-in-One at a glance

Overview

Label Description

1 Automatic document feeder

2 Control panel

3 Control panel display

4 Output tray

5 Output tray extender

6 Input tray

7 Print-carriage access door

User Guide 3

Chapter 1

(continued)

Label Description

8 Glass

9 Lid

Overview

10 Document feeder tray

11 Rear clean-out door

12 1-LINE and 2-EXT fax ports

13 Rear USB port

14 Power connection

Control panel features

The following diagram and related table provide a quick reference to your HP All-inOne control panel features.

Label Name and Description

1 On: Turn the HP All-in-One on or off. The On button is lit when the HP All-in-One

is on. The light blinks while performing a job.

'When the HP All-in-One is off, a minimal amount of power is still supplied to the device. To completely disconnect the power supply to the HP All-in-One, turn the device off, and then unplug the power cord.

3 Redial/Pause: Redial the most recently dialed number, or insert a 3-second

6 Attention light: When blinking, the attention light indicates an error has occurred

4 HP Officejet 5600 All-in-One series

Speed Dial: Select a speed dial number.

pause in a fax number.

One-touch speed dial buttons: Access the first five speed dial numbers.

Keypad: Enter fax numbers, values, or text.

that requires your attention.

(continued)

Label Name and Description

7 Setup/?: Presents or removes the Setup Menu for generating reports, changing

fax and other maintenance settings, and accessing the Help menu. The topic that you select from the Help menu opens a help window on your computer screen.

Left arrow: Decrease values on the control panel display.

OK: Select a menu or a setting in the control panel display.

Right arrow: Increase values on the control panel display.

Cancel: Stop a job, exit a menu, or exit settings.

Start Black: Start a black-and-white copy, scan, photo print, or fax job.

Start Color: Start a color copy, scan, photo print, or fax job.

Scan: Presents the Scan To menu for selecting a scan destination.

Fax: Presents the Fax Menu for selecting options.

Copy: Presents the Copy Menu for selecting options.

Menu overview

The following topics provide a quick reference to top-level menus that appear on the HP All-in-One control panel display.

Copy Menu

The following Copy Menu options are available when you press the Copy button on the control panel.

Overview

Number of Copies

Reduce/Enlarge

Copy Quality

Copy Paper Size

Paper Type

Lighter/Darker

Enhancements

Set New Defaults

User Guide 5

Chapter 1

Fax Menu

The following Fax Menu options are available when you press the Fax button on the control panel more than once.

Overview

Scan To menu

Setup Menu

Fax Number

Resolution

Lighter/Darker

How to Fax

Set New Defaults

The following Scan To menu options are available when you press the Scan button on the control panel. The options available on this menu vary depending on the software applications installed on your computer.

HP Image Zone

Microsoft PowerPoint

Adobe Photoshop

HP Instant Share

The following Setup Menu options are available when you press the Setup button on the control panel.

1: Help

2: Print Report

3: Speed Dial Setup

4: Basic Fax Setup

5: Advanced Fax Setup

6: Tools

7: Preferences

The Help Menu is available from this menu. The Help Menu provides quick access to key help topics. These topics display on your computer screen.

Text and symbols

You can use the control panel keypad to enter text and symbols when you set up speed dial entries and the fax header information.

You can also enter symbols from the keypad when you dial a fax or phone number. When the HP All-in-One dials the number, it will interpret the symbol and respond accordingly. For example, if you enter a dash in the fax number, the HP All-in-One will

6 HP Officejet 5600 All-in-One series

pause before dialing the remainder of the number. A pause is useful if you need to access an outside line before dialing the fax number.

Enter text using the keypad on the control panel

You can enter text or symbols by using the keypad on the control panel.

To enter text

1. Press the keypad numbers that correspond to the letters of a name. For example, the letters a, b, and c correspond to the number 2, as shown on the button below.

Tip Press a button multiple times to see the available characters.

Depending on your language and country/region setting, additional characters might be available other than the ones shown on the keypad.

2. After the correct letter appears, wait for the cursor to advance automatically to the right, or press

name. Press the button multiple times until the correct letter appears. The first letter of a word is automatically set to uppercase.

To enter a space, pause, or symbol

➔

To insert a space, press Space (#). To enter a pause, press Redial/Pause. A dash appears in the number sequence. To enter a symbol, such as @, press the Symbols (*) button repeatedly to scroll through the list of available symbols: asterisk (*), dash (-), ampersand (&), period (.), slash (/), parentheses ( ), apostrophe ('), equals (=), number sign (#), at (@), underscore (_), plus (+), exclamation (!), semicolon (;), question (?), comma (,), colon (:), percent (%), and approximation (~).

. Press the number that corresponds to the next letter in the

Overview

To erase a letter, number, or symbol

➔

If you make a mistake, press

After you are done entering text, press OK to store your entry.

to clear it, and then make the correct entry.

Use the HP Image Zone software

You can use the HP Image Zone software to access many features not available from the control panel.

The HP Image Zone software is installed on your computer when you set up your HP All-in-One. For further information, see the Setup Guide that came with your device.

Note If you selected the minimum installation of the HP Image Zone

software, the HP Image Zone Express software is installed rather than the full application. HP Image Zone Express is recommended for computers with limited memory resources. HP Image Zone Express includes a basic set of

User Guide 7

Chapter 1

Overview

photo editing features instead of the standard set that is included on the full installation of HP Image Zone.

Any mention of the HP Image Zone software in this guide and in the onscreen

HP Image Zone Help refers to both versions of HP Image Zone unless

otherwise noted.

You can quickly and easily expand the functionality of your HP All-in-One by using the

HP Image Zone software. Look for boxes like this throughout the guide that provide

topic-specific tips and helpful information for your projects.

Access to the HP Image Zone software differs by operating system (OS). For example, if you have a Windows computer, the HP Image Zone software entry point is the HP Solution Center. If you have a Mac, the HP Image Zone software entry point is the HP Image Zone window. Regardless, the entry point serves as the launching pad for the HP Image Zone software and services.

To open the HP Image Zone software on a Windows computer

1. Do one of the following: – On the Windows desktop, double-click the HP Solution Center icon.

– In the system tray at the far right of the Windows taskbar, double-click the

HP Digital Imaging Monitor icon.

– On the taskbar, click Start, point to Programs or All Programs, select HP,

and then click HP Solution Center.

2. If you have more than one HP device installed, select the HP All-in-One tab.

Note On a Windows computer, the features available in the HP Solution

Center vary depending on the devices you have installed. The HP Solution Center is customized to display icons associated with the selected device. If

the selected device is not equipped with a particular feature, then the icon for that feature does not display in the HP Solution Center.

Tip If the HP Solution Center on your computer does not contain any icons,

an error might have occurred during the software installation. To correct this, use the Control Panel in Windows to completely uninstall the HP Image Zone software; then reinstall the software. For more information, see the Setup Guide that came with your HP All-in-One.

To open the HP Image Zone software on a Mac

➔

Click the HP Image Zone icon in the Dock, and then choose a device. The HP Image Zone window appears.

Note On a Mac, the features available in the HP Image Zone software

vary depending on the chosen device.

Tip Once the HP Image Zone software is opened, you can access the

Dock menu shortcuts by selecting and holding the mouse button over the

HP Image Zone icon in the Dock.

8 HP Officejet 5600 All-in-One series

Find more information

You can access a variety of resources, both printed and onscreen, that provide information about setting up and using your HP All-in-One.

Sources of information

Setup Guide

The Setup Guide provides instructions for setting up your HP All-inOne and installing software. Make sure you follow the steps in the Setup Guide in order.

Note To take full advantage of the features on the HP All-in-One,

you might need to perform additional setup or set additional preferences, described in the User Guide you are reading. For more information, see Finish setting up your HP All-in-One.

If you have problems during setup, see Troubleshooting in the last section of the Setup Guide, or see Troubleshooting information in this User Guide.

User Guide

This User Guide contains information on how to use your HP All-inOne, including troubleshooting tips and step-by-step instructions. It also provides additional setup instructions to supplement those in the Setup Guide.

Find more information

HP Image Zone Tour (Windows)

The HP Image Zone Tour is a fun, interactive way to get a brief overview of the software included with your HP All-in-One. You'll learn how the HP Image Zone software can help you edit, organize, and print your photos.

User Guide 9

Chapter 2

(continued)

Find more information

HP Image Zone Help

The HP Image Zone Help provides detailed instructions on features of your HP All-in-One that are not described in this User Guide, including features that are only available using the HP Image Zone software.

Windows

● The Get step-by-step instructions topic provides information on using the HP Image Zone software with HP devices.

● The Explore what you can do topic provides more information about the practical and creative things you can do with the

HP Image Zone software and your HP devices.

● If you need further assistance or want to check for HP software updates, see the Troubleshooting and support topic.

Mac

● The How Do I? topic provides more information about the practical and creative things you can do with the HP Image

Zone software and your HP devices.

● The Get Started topic area provides information about importing, modifying, and sharing your images.

● The Use Help topic provides more information about finding information in the onscreen Help.

For more information, see Use the onscreen Help.

Onscreen help from your device

Onscreen help is available from your device and contains additional information on select topics.

To access onscreen help from the control panel

1. Press the Setup/? button.

Press

until the appropriate help topic appears, and then

press OK. The help topic opens on your computer screen.

Readme

The Readme file contains the most recent information which might not be found in other publications.

Install the software to access the Readme file.

www.hp.com/support If you have Internet access, you can get help and support from the

HP website. This website offers technical support, drivers, supplies, and ordering information.

10 HP Officejet 5600 All-in-One series

Use the onscreen Help

This User Guide provides just a sampling of the features available to help you get started using your HP All-in-One. Explore the onscreen HP Image Zone Help that came with your HP All-in-One software for information on all the features that your HP All-in-One supports.

Note The onscreen Help also provides troubleshooting topics to assist you in

resolving any issues you might encounter with your HP All-in-One.

The way you access and use the onscreen Help varies slightly depending on whether you are viewing the Help on a Windows computer or a Mac. Guidelines for using both Help systems are included in the following sections.

Use the Help on a Windows computer

This section explains how to access the onscreen Help on a Windows computer. It tells you how to use the navigation, search, and index features in the Help system to find the specific information you need.

To access the HP Image Zone Help on a Windows computer

1. In the HP Solution Center, click the tab for your HP All-in-One. For information on accessing the HP Solution Center, see Use the HP Image

Zone software.

2. In the Device Support area, click Onscreen Guide or Troubleshooting. – If you click Onscreen Guide, a pop-up menu appears. You can choose to

open the welcome page for the entire Help system or to go specifically to the Help for your HP All-in-One.

– If you click Troubleshooting, the Troubleshooting and support page

opens.

The following diagram highlights features for finding your way around the Help.

Find more information

User Guide 11

Chapter 2

1 Contents, Index, and Search tabs

2 Display area

3 Help toolbar

Find more information

Contents, Index, and Search tabs

The Contents, Index, and Search tabs enable you to find any topic in the HP Image

Zone Help.

● Contents

The Contents tab provides a top-down view of the topics in the Help, similar to the table of contents in a book. This is a useful way to find all the information provided about a single feature, such as printing photos.

– For information on tasks and features available from the control panel of your

HP All-in-One, open the 5600 series Help near the bottom of the list.

– For troubleshooting information about your HP All-in-One, open the

Troubleshooting and support book, and then open the 5600 series Troubleshooting book.

– The other books listed on the Contents tab provide information on using the

HP Image Zone software to complete tasks on your HP All-in-One.

Sections that contain subtopics are indicated in the list by a book icon. To view a list of the subtopics within a book, click the + sign next to the book icon. (The + sign changes to a - sign when the section is already expanded.) To view the information in a topic, click the book name or topic name on the Contents tab. The selected topic appears in the display area on the right.

● Index

The Index tab provides an alphabetical list of index entries relevant to the topics in the HP Image Zone Help.

12 HP Officejet 5600 All-in-One series

You can use the scroll bar on the right side of the list to view the different entries, or you can begin typing keywords in the text box above the list. As you type, the list of index entries automatically advances to the entries that begin with the letters you type.

When you see an index entry that seems to be related to the information you are trying to find, double-click the index entry.

– If there is only one topic in the Help associated with that index entry, that

topic appears in the display area on the right.

– If there are many applicable topics, the Topics Found dialog box appears.

Double-click any topic listed in the dialog box to view it in the display area.

● Search

The Search tab enables you to search the entire Help system for specific words, such as "borderless print".

Tip If any of the words you are entering are fairly common (such as

"print", in the "borderless print" example), you might want to place quotation marks around the combination of words for which you are searching. This limits your search so that the results are more relevant to the information you need. Instead of returning all topics that contain either the word "borderless" or the word "print", the search will only return topics that contain the phrase "borderless print".

Find more information

After entering your search criteria, click List

Topics to view all the Help topics that contain

the words or phrases you entered. The results are listed in a three-column table. Each row contains the topic Title, the Location in the Help where the topic is contained, and the Rank, assigned based on its relevance to your search criteria.

By default, the results are sorted by Rank, so that the topic containing the most instances of your search criteria is at the top of the list. You can also sort the results by the topic's Title or Location, by clicking the table heading for that column. To view the contents of a topic, double-click that row in the results table. The selected topic appears in the display area on the right.

Display area

The display area on the right side of the Help window displays the Help topic you select from one of the tabs on the left. Help topics include descriptive text, step-bystep instructions, and illustrations, if applicable.

● Topics often include links to other topics in the Help system where you can find additional information. Sometimes a link automatically opens the new topic in the display area. At other times, there might be more than one applicable topic. When

User Guide 13

Chapter 2

Find more information

this is the case, the Topics Found dialog box appears. Double-click any topic listed in the dialog box to view it in the display area.

● Some topics include detailed instructions or additional information that is not immediately visible on the page. Look for the words Show All or Hide All at the top right side of the page. If these words are visible, it means there is additional information hidden on the page. The hidden information is indicated by dark blue text with an arrow. You can view the hidden information by clicking the dark blue text.

● Some topics include animated videos that show you how to use a particular feature. These animations are identified by a video camera icon, followed by the words "Show me how". When you click the "Show me how" link text, the animation runs in a new window.

Help toolbar

The Help toolbar, shown below, contains buttons that enable you to move around the topics in the Help. You can move backwards and forwards through topics that you have already viewed, or you can click the Home button to return to the HP Image

Zone help contents page.

1 Show/Hide

2 Back

3 Forward

4 Home

5 Print

6 Options

The Help toolbar also contains buttons for changing the way the onscreen Help appears on your computer screen. For example, if you need more room to view the help topics in the display area on the right, you can hide the Contents, Index, and

Search tabs by clicking the Hide button.

Finally, the Print button enables you to print the page that is currently displayed on the computer screen. If the Contents tab is visible on the left when you click Print, the Print Topics dialog box appears. You can choose to print just the topic you are currently viewing in the display area, or you can print the current topic plus any subtopics associated with it. This feature is not available if the Index or Search tab is visible on the right side of the Help window.

Use the Help on a Mac

This section explains how to access the onscreen Help on a Mac. It tells you how to navigate and search the Help system to find the specific information you need.

14 HP Officejet 5600 All-in-One series

To access the HP Image Zone Help on a Mac

➔

On the Help menu in the HP Image Zone, choose HP Image Zone Help. For information on accessing the HP Image Zone software, see Use the

HP Image Zone software.

The HP Image Zone Help appears. The following diagram highlights features for finding you way around the Help.

1 Navigation panes

2 Display area

3 Help toolbar

Find more information

Navigation panes

The HP Image Zone Help opens in the Help Viewer. It is divided into three panes. The left and center panes enable you to move around the topics in the Help. (The right pane contains the display area, described in the next section.)

● The left pane contains a list of all the sections in the Help. – For information on tasks and features that are available from the control

panel of your HP All-in-One, click the 5600 series Help.

– For information on troubleshooting issues with your HP All-in-One, click the

5600 series Troubleshooting.

– The other sections listed provide information on using the HP Image Zone

software to complete tasks on your HP All-in-One.

● The center pane provides a top-down view of the topics in the section selected in the left pane, similar to the table of contents in a book. This is a useful way to find all the information provided about a single feature, such as printing photos.

Display area

The display area in the right pane displays the Help topic you select in the center pane. Help topics include descriptive text, step-by-step instructions, and illustrations, if applicable.

● Many topics in the HP Image Zone Help include information about how to use a feature from the control panel on the HP All-in-One as well as from the HP Image

User Guide 15

Chapter 2

Find more information

Zone software on the Mac. Use the scroll bars to the right of the display area to

view all the content in a particular topic. Sometimes important information is not visible in the window without scrolling.

● Topics often include links or references to other topics in the Help system where you can find additional information.

– If the related topic appears in the same section of the Help, the topic

automatically opens in the display area.

– If the related topic appears in a different section of the Help, the current topic

provides a reference telling you which section to choose from the left navigation pane. You can either locate the related topic by using the center navigation pane, or you can search for the topic, as described in the next section.

● Some topics include animated videos that show you how to use a particular feature. These animations are identified by a video camera icon, followed by the words "Show me how". When you click the video camera icon, the animation runs in a new window.

Help toolbar

The Help toolbar, shown below, contains buttons that enable you to move around the topics in the Help. You can move backwards through topics that you have already viewed, or you can click the Help Center button to access Help for other software applications on your Mac.

1 Back

2 Help Center

3 Search area

The Help toolbar also contains a text box that enables you to search the entire Help system for specific words, such as "borderless print".

After entering your search criteria, press R

ETURN on your keyboard to view a list of all

the topics that contain the words or phrases you entered. The results are listed in a three-column table. Each row contains the title of the Topic, the Relevance (assigned based on its relevance to your search criteria), and the Location in the Help where the topic is contained.

By default, the results are sorted by Relevance, so that the topic that best matches your search criteria is at the top of the list. You can also sort the results by the Topic or Location by clicking the table heading for that column. To view the contents of a topic, double-click that row in the results table. The selected topic appears.

16 HP Officejet 5600 All-in-One series

Finish setting up your HP All-inOne

After you have completed the steps in your Setup Guide, refer to this chapter to help you finish setting up your HP All-in-One. This section contains important setup-related information for your device, including information on setting preferences.

● Change device preferences such as the language and country/region, the date, and the volume of rings and button presses. For more information, see Set your

preferences.

● Complete the fax setup, including setting the answer mode, number of rings to answer, and answer ring pattern. For more information, see Fax setup.

Set your preferences

Before you begin using your HP All-in-One, set the preferences described in this section.

This User Guide provides just a sampling of the preferences available to help you get started using your HP All-in-One. Explore the onscreen HP Image Zone Help that came with your HP All-in-One software for information on all the preferences available for controlling the behavior of your HP All-in-One. For example, the onscreen

HP Image Zone Help provides information on changing the scroll speed of messages

on the control panel display, setting redial options for faxing, and other preferences. For more information on the HP Image Zone Help, see Use the onscreen Help.

Set your language and country/region

The language and country/region setting determines which language the HP All-inOne uses to display messages on the control panel display. Usually, you set the language and country/region when you first set up the HP All-in-One. However, you can change the setting at any time by using the following procedure.

1. Press Setup.

2. Press 7, and then press 1. This selects Preferences and then selects Set Language & Country/Region.

Press

press OK.

4. When prompted, press 1 for Yes or 2 for No.

Press

you want to select appears, press OK.

6. When prompted, press 1 for Yes or 2 for No.

Set the date and time

You can set the date and time from the control panel. The date and time format is based on the language and country/region setting. When you send a fax, the current date and time are transmitted, along with your name and fax number, as part of the fax header.

User Guide 17

or to scroll through the languages. When your language appears,

to scroll through the countries/regions. When the country/region

Finish setup

Chapter 3

Note In some countries/regions, the date and time stamp on the fax header is

a legal requirement.

If your HP All-in-One loses power, you need to reset the date and time.

1. Press Setup.

2. Press 6, and then press 3. This selects Tools and then selects Date and Time.

3. Enter the month, day, and year by pressing the appropriate numbers on the keypad. Depending on your country/region setting, you might enter the date in a different order.

4. Enter the hours and minutes.

5. If your time is displayed in the 12-hour format, press 1 for AM, or 2 for PM. The new date and time settings appear on the control panel display.

Adjust the volume

Your HP All-in-One provides three levels for adjusting the ring and speaker volume. The ring volume is the volume of the phone rings. The speaker volume is the level of everything else, such as the dial tones, fax tones, and button press beeps. The default setting is Soft.

1. Press Setup.

2. Press 4, and then press 5. This selects Basic Fax Setup and then selects Ring and Beep Volume.

Press

to select one of the options: Soft, Loud, or Off.

Finish setup

Fax setup

Note The beeps you hear when pressing buttons maintain the same

volume whether you choose Loud or Soft. These two options only affect ring, dial, and other tones you hear when faxing. If you choose Off, however, the sounds of button presses are also turned off.

If you select Off, you will not hear a dial tone, fax tones, or incoming ring tones. With the Ring and Beep Volume set to Off, you cannot send a fax using monitor dialing, such as when using a calling card to send a fax. For more information on monitor dialing, see Send a fax using monitor dialing.

4. Press OK.

After completing all the steps in the Setup Guide, use the instructions in this section to complete your fax setup. Please keep your Setup Guide for later use.

In this section, you will learn how to set up your HP All-in-One so that faxing works successfully with equipment and services you might already have on the same phone line as your HP All-in-One.

Tip You can also use the Fax Setup Wizard (Windows) or Fax Setup Utility

(Mac) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access the Fax Setup

Wizard (Windows) or Fax Setup Utility (Mac) through the HP Image Zone

18 HP Officejet 5600 All-in-One series

software. After you run the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac), follow the procedures in this section to complete your fax setup.

Set up the HP All-in-One for faxing

Before you begin setting up your HP All-in-One for faxing, determine which kind of phone system your country/region uses. The instructions for setting up your HP All-inOne for faxing differ depending on whether you have a serial- or parallel-type phone system.

● If you do not see your country/region listed in the table below, you probably have a serial-type phone system. In a serial-type phone system, the connector type on your shared telephone equipment (modems, phones, and answering machines) does not allow a physical connection to the "2-EXT" port on your HP All-in-One. Instead, all equipment must be connected at the telephone wall jack.

● If your country/region is listed in the table below, you probably have a paralleltype telephone system. In a parallel-type phone system, you are able to connect shared telephone equipment to the phone line by using the "2-EXT" port on the back of the HP All-in-One.

Note If you have a parallel-type phone system, HP recommends you use

the 2-wire phone cord supplied with your HP All-in-One to connect the HP All-in-One to the telephone wall jack.

Countries/regions with a parallel-type phone system

Argentina

Australia Brazil

Canada Chile China

Colombia Greece India

Indonesia Ireland Japan

Korea Latin America Malaysia

Mexico Philippines Poland

Portugal Russia Saudi Arabia

Singapore Spain Taiwan

Thailand USA Venezuela

Vietnam

If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.

Choose the right fax setup for your home or office

To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with your HP All-in-One. This is important because you might need to connect some of your existing office equipment directly to your HP All-

User Guide 19

Finish setup

Chapter 3

in-One, and you might also need to change some fax settings before you can fax successfully.

To determine the best way to set up the HP All-in-One in your home or office, first read through the questions in this section and record your answers. Next, refer to the table in the following section and choose the recommended setup case based on your answers.

Make sure to read and answer the following questions in the order they are presented.

1. Do you have a digital subscriber line (DSL) service through your telephone company? (DSL might be called ADSL in your country/region.)

❑

Yes, I have DSL.

❑

No.

If you answered Yes, proceed directly to Case B: Set up your HP All-in-One with

DSL. You do not need to continue answering questions.

If you answered No, please continue answering questions.

2. Do you have a private branch exchange (PBX) phone system or an integrated services digital network (ISDN) system?

If you answered Yes, proceed directly to Case C: Set up your HP All-in-One with

a PBX phone system or an ISDN line. You do not need to continue answering

questions. If you answered No, please continue answering questions.

3. Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone numbers with different ring patterns?

❑

Yes, I have distinctive ring.

❑

No.

If you answered Yes, proceed directly to Case D: Fax with a distinctive ring

service on the same line. You do not need to continue answering questions.

If you answered No, please continue answering questions. Are you unsure if you have distinctive ring? Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each phone number will have a different ring pattern. For example, you can have single, double, and triple rings for the different numbers. You might assign one phone number with a single ring to your voice calls, and another phone number with double rings to your fax calls. This allows you to tell the difference between voice and fax calls when the phone rings.

4. Do you receive voice calls at the same phone number you will use for fax calls on your HP All-in-One?

❑

Yes, I receive voice calls.

❑

No.

Please continue answering questions.

5. Do you have a computer modem on the same phone line as your HP All-in-One?

❑

Yes, I have a computer modem.

❑

No.

20 HP Officejet 5600 All-in-One series

Are you unsure if you use a computer modem? If you answer Yes to any of the following questions, you are using a computer modem:

– Do you send and receive faxes directly to and from your computer software

programs through a dial-up connection?

– Do you send and receive e-mail messages on your computer through a dial-

up connection?

– Do you access the Internet from your computer through a dial-up connection? Please continue answering questions.

6. Do you have an answering machine that answers voice calls at the same phone number you will use for fax calls on your HP All-in-One?

❑

Yes, I have an answering machine.

❑

No.

Please continue answering questions.

7. Do you subscribe to a voice mail service through your telephone company at the same phone number you will use for fax calls on your HP All-in-One?

❑

Yes, I have a voice mail service.

❑

No.

After you have completed answering the questions, proceed to the next section to select your fax setup case.

Select your fax setup case

Now that you have answered all the questions about the equipment and services that share the phone line with your HP All-in-One, you are ready to choose the best setup case for your home or office.

From the first column in the following table, choose the combination of equipment and services applicable to your home or office setting. Then look up the appropriate setup case in the second or third column based on your phone system. Step-by-step instructions are included for each case in the sections that follow.

If you have answered all the questions in the previous section and have none of the described equipment or services, choose "None" from the first column in the table.

Finish setup

Note If your home or office setup is not described in this section, set up the

HP All-in-One as you would a regular analog phone. Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled "1-LINE" on the back of your HP All-inOne. If you use another phone cord, you might experience problems sending and receiving faxes.

Other equipment/ services sharing your fax line

None

(You answered No to all

Recommended fax setup for parallel-type phone systems

Case A: Separate fax line (no voice calls received)

Recommended fax setup for serial-type phone systems

Case A: Separate fax line (no voice calls received)

questions.)

DSL service Case B: Set up your

HP All-in-One with DSL

User Guide 21

Case B: Set up your HP All-in-One with DSL

Chapter 3

(continued)

Other equipment/ services sharing your fax line

(You answered Yes to question 1 only.)

Recommended fax setup for parallel-type phone systems

Recommended fax setup for serial-type phone systems

Finish setup

PBX or ISDN system

(You answered Yes to question 2 only.)

Distinctive ring service

(You answered Yes to question 3 only.)

Voice calls

(You answered Yes to question 4 only.)

Voice calls and voice mail service

(You answered Yes to questions 4 and 7 only.)

Computer modem

(You answered Yes to question 5 only.)

Voice calls and computer modem

(You answered Yes to questions 4 and 5 only.)

Voice calls and answering machine

(You answered Yes to questions 4 and 6 only.)

Case C: Set up your HP All-in-One with a PBX phone system or an ISDN line

Case D: Fax with a distinctive ring service on the same line

Case E: Shared voice/fax line

Case F: Shared voice/fax line with voice mail

Case G: Fax line shared with computer modem (no voice calls received)

Case H: Shared voice/fax line with computer modem

Case I: Shared voice/fax line with answering machine

Case C: Set up your HP All-in-One with a PBX phone system or an ISDN line

Case D: Fax with a distinctive ring service on the same line

Case E: Shared voice/fax line

Case F: Shared voice/fax line with voice mail

Not applicable.

Voice calls, computer modem, and answering machine

Case J: Shared voice/fax line with computer modem and answering machine

Not applicable.

(You answered Yes to questions 4, 5, and 6 only.)

Voice calls, computer modem, and voice mail service

Case K: Shared voice/fax line with computer modem and voice mail

Not applicable.

(You answered Yes to questions 4, 5, and 7 only.)

22 HP Officejet 5600 All-in-One series

For additional fax setup information, in specific countries/regions, see the Fax Configuration website listed below.

Austria

www.hp.com/at/faxconfig

Germany www.hp.com/de/faxconfig

Switzerland (French) www.hp.com/ch/fr/faxconfig

Switzerland (German) www.hp.com/ch/de/faxconfig

United Kingdom www.hp.com/uk/faxconfig

Case A: Separate fax line (no voice calls received)

If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up your HP All-in-One as described in this section.

Back view of the HP All-in-One

1 Telephone wall jack

2 Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port

Finish setup

To set up your HP All-in-One with a separate fax line

1. Using the phone cord supplied in the box with your HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled "1LINE" on the back of your HP All-in-One.

Note If you do not use the supplied cord to connect from the telephone

wall jack to your HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. If the supplied phone cord is too short, see The phone cord that came with my HP All-in-One is not long

enough for information on extending it.

2. Set the Auto Answer setting to On. For information on changing this setting, see Set the answer mode.

3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).

User Guide 23

Chapter 3

For information on changing this setting, see Set the number of rings before

answering.

4. Run a fax test. For information, see Test your fax setup.

When the phone rings, your HP All-in-One will answer automatically after the number of rings you set in the Rings to Answer setting. Then it will begin emitting fax reception tones to the sending fax machine and receive the fax.

Case B: Set up your HP All-in-One with DSL

If you have a DSL service through your telephone company, use the instructions in this section to connect a DSL filter between the telephone wall jack and your HP All-inOne. The DSL filter removes the digital signal that can interfere with your HP All-inOne, so the HP All-in-One can communicate properly with the phone line. (DSL might be called ADSL in your country/region.)

Note If you have a DSL line and you do not connect the DSL filter, you will

not be able to send and receive faxes with your HP All-in-One.

Back view of the HP All-in-One

1 Telephone wall jack

Finish setup

2 DSL filter and cord supplied by your DSL provider

3 Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port

To set up your HP All-in-One with DSL

1. Obtain a DSL filter from your DSL provider.

2. Using the phone cord supplied in the box with your HP All-in-One, connect one end to the open port on the DSL filter, then connect the other end to the port labeled "1-LINE" on the back of your HP All-in-One.

Note If you do not use the supplied cord to connect from the telephone

wall jack to your HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.

3. Connect the DSL filter cord to the telephone wall jack.

Note If you have other office equipment or services attached to this

phone line, such as a distinctive ring service, answering machine, or voice

24 HP Officejet 5600 All-in-One series

mail, see the appropriate section in this section for additional setup guidelines.

4. Run a fax test. For information, see Test your fax setup.

Case C: Set up your HP All-in-One with a PBX phone system or an ISDN line

If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following:

● If you are using either a PBX or an ISDN converter/terminal adaptor, connect the HP All-in-One to the port that is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type for your country/ region, if possible.

Note Some ISDN systems allow you to configure the ports for specific

phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.

● If you are using a PBX phone system, set the call waiting tone to "off".

Note Many digital PBX systems include a call-waiting tone that is set to

"on" by default. The call waiting tone will interfere with any fax transmission, and you will not be able to send or receive faxes with your HP All-in-One. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call-waiting tone.

● If you are using a PBX phone system, dial the number for an outside line before dialing the fax number.

● Make sure you use the supplied cord to connect from the telephone wall jack to your HP All-in-One. If you do not, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. If the supplied phone cord is too short, see The phone cord

that came with my HP All-in-One is not long enough for information on extending it.

Case D: Fax with a distinctive ring service on the same line

If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up your HP All-in-One as described in this section.

User Guide 25

Finish setup

Chapter 3

Back view of the HP All-in-One

1 Telephone wall jack

2 Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port

To set up your HP All-in-One with a distinctive ring service

Note If you do not use the supplied cord to connect from the telephone

enough for information on extending it.

2. Set the Auto Answer setting to On. For information on changing this setting, see Set the answer mode.

3. Change the Answer Ring Pattern setting to match the pattern that the telephone company assigned to your fax number. For information on changing this setting, see Change the answer ring pattern

Finish setup

(distinctive ringing).

Note By default, your HP All-in-One is set to answer all ring patterns. If

you do not set the Answer Ring Pattern to match the ring pattern assigned to your fax number, your HP All-in-One might answer both voice calls and fax calls or it might not answer at all.

4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). For information on changing this setting, see Set the number of rings before

answering.

5. Run a fax test. For information, see Test your fax setup.

Your HP All-in-One will automatically answer incoming calls that have the ring pattern you selected (Answer Ring Pattern setting) after the number of rings you selected (Rings to Answer setting). Then it will begin emitting fax reception tones to the sending fax machine and receive the fax.

26 HP Officejet 5600 All-in-One series

Case E: Shared voice/fax line

If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up your HP All-in-One as described in this section.

Back view of the HP All-in-One

1 Telephone wall jack

2 Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port

3 Telephone (optional)

To set up your HP All-in-One with a shared voice/fax line

Note If you do not use the supplied cord to connect from the telephone

enough for information on extending it.

Finish setup

2. Do one of the following, depending on your phone system: – If you have a parallel-type phone system, remove the white plug from the

port labeled "2-EXT" on the back of your HP All-in-One, and then connect a phone to this port.

– If you have a serial-type phone system, you might plug your phone directly to

the telephone wall jack.

3. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually:

– If you set up the HP All-in-One to answer calls automatically, it answers all

incoming calls and receives faxes. Your HP All-in-One will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the HP All-in-One answers the

User Guide 27

Chapter 3

call. To set up the HP All-in-One to answer calls automatically, change the

Auto Answer setting to On.

– If you set up the HP All-in-One to answer faxes manually, you must be

available to respond in person to incoming fax calls or your HP All-in-One cannot receive faxes. To set up the HP All-in-One to answer calls manually, change the Auto Answer setting to Off.

For information on changing this setting, see Set the answer mode.

4. Run a fax test. For information, see Test your fax setup.

If you pick up the phone before the HP All-in-One answers the call and hear fax tones from a sending fax machine, you will need to answer the fax call manually. For information, see Receive a fax manually.

Case F: Shared voice/fax line with voice mail

If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail service through your telephone company, set up your HP Allin-One as described in this section.

Note You cannot receive faxes automatically if you have a voice mail service

at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.

Finish setup

Back view of the HP All-in-One

1 Telephone wall jack

2 Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port

To set up your HP All-in-One with voice mail

Note If you do not use the supplied cord to connect from the telephone

28 HP Officejet 5600 All-in-One series

short, see The phone cord that came with my HP All-in-One is not long

enough for information on extending it.

2. Set the Auto Answer setting to Off. For information on changing this setting, see Set the answer mode.

3. Run a fax test. For information, see Test your fax setup.

You must be available to respond in person to incoming fax calls, or your HP All-inOne cannot receive faxes. For information on receiving faxes manually, see Receive a

fax manually.

Case G: Fax line shared with computer modem (no voice calls received)

If you have a fax line on which you receive no voice calls, and you also have a computer modem connected on this line, set up your HP All-in-One as described in this section.

Since your computer modem shares the phone line with your HP All-in-One, you will not be able to use both your computer modem and your HP All-in-One simultaneously. For example, you cannot use your HP All-in-One for faxing if you are using your computer modem to send an e-mail or access the Internet.

Back view of the HP All-in-One

1 Telephone wall jack

2 Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port

3 Computer with modem

To set up your HP All-in-One with a computer modem

1. Remove the white plug from the port labeled "2-EXT" on the back of your HP Allin-One.

2. Find the phone cord that connects from the back of your computer (your computer modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled "2-EXT" on the back of your HP All-in-One.

3. Using the phone cord supplied in the box with your HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled "1LINE" on the back of your HP All-in-One.

User Guide 29

Finish setup

Chapter 3

Note If you do not use the supplied cord to connect from the telephone

enough for information on extending it.

4. If your computer modem software is set to receive faxes to your computer automatically, turn off that setting.

Note If you do not turn off the automatic fax reception setting in your

computer modem software, your HP All-in-One will not be able to receive faxes.

5. Set the Auto Answer setting to On. For information on changing this setting, see Set the answer mode.

6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). For information on changing this setting, see Set the number of rings before

answering.

7. Run a fax test. For information, see Test your fax setup.

Finish setup

Case H: Shared voice/fax line with computer modem

If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem connected on this phone line, set up your HP All-in-One as described in this section.

There are two different ways to set up your HP All-in-One with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.

● If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) For additional details, see the 5600 series

Troubleshooting section in the onscreen HP Image Zone Help.

30 HP Officejet 5600 All-in-One series

Example of a parallel splitter

● If your computer has two phone ports, set up your HP All-in-One as described below.

Back view of the HP All-in-One

1 Telephone wall jack

2 "IN" phone port on your computer

3 "OUT" phone port on your computer

4 Telephone

5 Computer with modem

6 Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port

Finish setup

To set up your HP All-in-One to a computer with two phone ports

1. Remove the white plug from the port labeled "2-EXT" on the back of your HP Allin-One.

3. Connect a phone to the "OUT" port on the back of your computer modem.

4. Using the phone cord supplied in the box with your HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled "1LINE" on the back of your HP All-in-One.

Note If you do not use the supplied cord to connect from the telephone

User Guide 31

Chapter 3

short, see The phone cord that came with my HP All-in-One is not long

enough for information on extending it.

5. If your computer modem software is set to receive faxes to your computer automatically, turn off that setting.

Note If you do not turn off the automatic fax reception setting in your

computer modem software, your HP All-in-One will not be able to receive faxes.

6. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually:

– If you set up the HP All-in-One to answer calls automatically, it answers all

Auto Answer setting to On.

– If you set up the HP All-in-One to answer faxes manually, you must be

available to respond in person to incoming fax calls or your HP All-in-One cannot receive faxes. To set up the HP All-in-One to answer calls manually, change the Auto Answer setting to Off.

For information on changing this setting, see Set the answer mode.

7. Run a fax test. For information, see Test your fax setup.

Case I: Shared voice/fax line with answering machine

If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up your HP All-in-One as described in this section.

Finish setup

32 HP Officejet 5600 All-in-One series

Back view of the HP All-in-One

1 Telephone wall jack

2 "IN" port on your answering machine

3 "OUT" port on your answering machine

4 Telephone (optional)

5 Answering machine

6 Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port

To set up your HP All-in-One with a shared voice/fax line with answering machine

1. Remove the white plug from the port labeled "2-EXT" on the back of your HP Allin-One.

2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled "2-EXT" on the back of your HP All-in-One.

Note If you do not connect your answering machine directly to your

HP All-in-One, fax tones from a sending fax machine might be recorded on your answering machine, and you probably will not be able to receive faxes with your HP All-in-One.

Note If you do not use the supplied cord to connect from the telephone

enough for information on extending it.

Finish setup

4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port.

Note If your answering machine does not let you connect an external

phone, you can purchase and use a parallel splitter (also known as a

User Guide 33

Finish setup

Chapter 3

coupler) to connect both the answering machine and telephone to your HP All-in-One. You can use standard phone cords for these connections.

5. Set the Auto Answer setting to On. For information on changing this setting, see Set the answer mode.

6. Set your answering machine to answer after four or fewer rings.

7. Change the Rings to Answer setting on your HP All-in-One to the maximum number of rings supported by your device. (The maximum number of rings varies by country/region.) For information on changing this setting, see Set the number of rings before

answering.

8. Run a fax test. For information, see Test your fax setup.

When the phone rings, your answering machine will answer after the number of rings you have set, and then play your recorded greeting. The HP All-in-One monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the HP All-in-One will emit fax reception tones and receive the fax; if there are no fax tones, the HP All-in-One stops monitoring the line and your answering machine can record a voice message.

Case J: Shared voice/fax line with computer modem and answering machine

If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem and answering machine connected on this phone line, set up your HP All-in-One as described in this section.

Troubleshooting section in the onscreen HP Image Zone Help.

Example of a parallel splitter

● If your computer has two phone ports, set up your HP All-in-One as described below.

34 HP Officejet 5600 All-in-One series

Back view of the HP All-in-One

1 Telephone wall jack

2 "IN" phone port on your computer

3 "OUT" phone port on your computer

4 Telephone (optional)

5 Answering machine

6 Computer with modem

7 Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port

To set up your HP All-in-One to a computer with two phone ports

1. Remove the white plug from the port labeled "2-EXT" on the back of your HP Allin-One.

3. Unplug your answering machine from the telephone wall jack, and connect it to the "OUT" port on the back of your computer modem. This allows a direct connection between the HP All-in-One and your answering machine, even though the computer modem is connected first in line.

Note If you do not connect your answering machine in this way, fax

tones from a sending fax machine might be recorded on your answering machine, and you might not be able to receive faxes with your HP All-inOne.

Finish setup

Note If you do not use the supplied cord to connect from the telephone

User Guide 35

Finish setup

Chapter 3

short, see The phone cord that came with my HP All-in-One is not long

enough for information on extending it.

5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port.

Note If your answering machine does not let you connect an external

phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to your HP All-in-One. You can use standard phone cords for these connections.

6. If your computer modem software is set to receive faxes to your computer automatically, turn off that setting.

Note If you do not turn off the automatic fax reception setting in your

computer modem software, your HP All-in-One will not be able to receive faxes.

7. Set the Auto Answer setting to On. For information on changing this setting, see Set the answer mode.

8. Set your answering machine to answer after four or fewer rings.

9. Change the Rings to Answer setting on your HP All-in-One to the maximum number of rings supported by your device. (The maximum number of rings varies by country/region.)

For information on changing this setting, see Set the number of rings before

answering.

10. Run a fax test. For information, see Test your fax setup.

Case K: Shared voice/fax line with computer modem and voice mail

If you receive both voice calls and fax calls at the same phone number, use a computer modem on the same phone line, and subscribe to a voice mail service through your telephone company, set up your HP All-in-One as described in this section.

Note You cannot receive faxes automatically if you have a voice mail service

Since your computer modem shares the phone line with your HP All-in-One, you will not be able to use both your computer modem and your HP All-in-One

36 HP Officejet 5600 All-in-One series

simultaneously. For example, you cannot use your HP All-in-One for faxing if you are using your computer modem to send an e-mail or access the Internet.

Troubleshooting section in the onscreen HP Image Zone Help.

Example of a parallel splitter

● If your computer has two phone ports, set up your HP All-in-One as described below.

Back view of the HP All-in-One

1 Telephone wall jack

2 "IN" phone port on your computer

3 "OUT" phone port on your computer

4 Telephone

5 Computer with modem

6 Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port

To set up your HP All-in-One to a computer with two phone ports

1. Remove the white plug from the port labeled "2-EXT" on the back of your HP Allin-One.

User Guide 37

Finish setup

Chapter 3

3. Connect a phone to the "OUT" port on the back of your computer modem.

Note If you do not use the supplied cord to connect from the telephone

enough for information on extending it.

5. If your computer modem software is set to receive faxes to your computer automatically, turn off that setting.

Note If you do not turn off the automatic fax reception setting in your

modem software, your HP All-in-One will not be able to receive faxes.

6. Set the Auto Answer setting to Off. For information on changing this setting, see Set the answer mode.

7. Run a fax test. For information, see Test your fax setup.

You must be available to respond in person to incoming fax calls, or your HP All-inOne cannot receive faxes. For information on receiving faxes manually, see Receive a

fax manually.

Change settings on the HP All-in-One to receive faxes

In order to receive faxes successfully, you need to change some settings on your

Finish setup

38 HP Officejet 5600 All-in-One series

HP All-in-One.

Note The HP All-in-One is usually set up to receive faxes during the

HP Image Zone software installation through the Fax Setup Wizard (Windows

users) or Fax Setup Utility (Mac users). Depending on the information you provided, the HP All-in-One will be set to receive faxes automatically or manually. You can change the setting at any time from the control panel.

If you are unsure which settings to choose for the options described in this section, see Set up the HP All-in-One for faxing.

Set the answer mode

The answer mode determines whether your HP All-in-One answers incoming calls or not.

● If you set the HP All-in-One to answer faxes automatically, the HP All-in-One will answer all incoming calls and receive faxes. Set the Auto Answer setting to On.

● If you set the HP All-in-One to answer faxes manually, you must be available to respond in person to the incoming fax call or your HP All-in-One will not receive

faxes. Set the Auto Answer setting to Off. For more information on receiving faxes manually, see Receive a fax manually.

If you do not know which answer mode to use, see Set up the HP All-in-One for faxing.

1. Press Setup.

2. Press 4, and then press 2. This selects Basic Fax Setup and then selects Auto Answer.

Press

to select On or Off.

4. Press OK to accept the setting.

Change the answer ring pattern (distinctive ringing)

Many phone companies offer a distinctive ringing feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number will have a different ring pattern. You can set up your HP All-in-One to answer incoming calls that have a specific ring pattern.

If you connect your HP All-in-One to a line with distinctive ringing, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the HP All-in-One detects the specified ring pattern, it will answer the call and receive the fax.

If you do not have a distinctive ring service, use the default ring pattern, which is All

Rings.

To change the answer ring pattern from the control panel

1. Verify that your HP All-in-One is set to answer fax calls automatically. For information, see Set the answer mode.

2. Press Setup.

3. Press 5, and then press 1. This selects Advanced Fax Setup and then selects Answer Ring Pattern.

Press

to select an option, and then press OK.

When the phone rings with the ring pattern assigned to your fax line, the HP All-inOne answers the call and receives the fax.

Finish setup

Set the number of rings before answering

If you set the Auto Answer setting to On, you can specify how many rings should occur before your HP All-in-One automatically answers the incoming call.

The Rings to Answer setting is important if you have an answering machine on the same phone line as your HP All-in-One, because you want the answering machine to answer the phone before the HP All-in-One does. The number of rings to answer for the HP All-in-One should be greater than the number of rings to answer for the answering machine.

For example, set your answering machine to answer in four rings or fewer and your HP All-in-One to answer in the maximum number of rings supported by your device. (The maximum number of rings varies by country/region.) In this setup, the answering machine will answer the call and the HP All-in-One will monitor the line. If the HP All-

User Guide 39

Chapter 3

in-One detects fax tones, the HP All-in-One will receive the fax. If the call is a voice call, the answering machine will record the incoming message.

To set the number of rings before answering from the control panel

1. Press Setup.

2. Press 4, and then press 3. This selects Basic Fax Setup and then selects Rings to Answer.

Enter the appropriate number of rings by using the keypad, or press

change the number of rings.

4. Press OK to accept the setting.

Test your fax setup

You can test your fax setup to check the status of your HP All-in-One and to make sure it is set up properly for faxing. Perform this test after you have completed setting up your HP All-in-One for faxing. The test does the following:

● Verifies the correct type of phone cord is connected to your HP All-in-One

● Checks that the phone cord is plugged into the correct port

● Checks for a dial tone

● Checks for an active phone line

● Tests the status of your phone line connection

The HP All-in-One prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test.

Finish setup

To test your fax setup from the control panel

1. Set up your HP All-in-One for faxing according to the setup instructions in this chapter.

2. Insert the print cartridges and load full-size paper in the input tray before starting the test.

For more information, see Replace the print cartridges and Load full-size paper.

3. Press Setup.

4. Press 6, then press 6 again. This selects the Tools menu and then selects Run Fax Test. The HP All-in-One displays the status of the test on the control panel display and prints a report.

5. Review the report. – If the test passes and you are still having problems faxing, check the fax

settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.

– If the test fails, review the report for more information on how to fix any

problems found.

6. After you pick up the fax report from your HP All-in-One, press OK. If necessary, resolve any problems found and rerun the test. For more information on resolving any problems found during the test, see The

fax test failed.

40 HP Officejet 5600 All-in-One series

Set the fax header

The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the Fax Setup Wizard (Windows users) or the Fax Setup Utility (Mac users) during the HP Image

Zone software installation. You can also set up the fax header from the control panel.

Note 1 In some countries/regions the fax header information is a legal

requirement.

Note 2 In Hungary, the subscriber identification code (fax header) can be set

or changed only by authorized personnel. For more information, contact your authorized HP dealer.

1. Press Setup.

2. Press 4, and then press 1. This selects Basic Fax Setup and then selects Fax Header.

3. Enter your personal or company name, and then press OK. For information on entering text from the control panel, see Text and symbols.

4. Enter your fax number by using the numeric keypad, and then press OK.

You might find it easier to enter fax header information by using the HP Image Zone software that came with your HP All-in-One. In addition to entering fax header information, you can also enter cover page information that will be used when you send a fax from your computer and attach a cover page. For more information, see the onscreen HP Image Zone Help.

Set up speed dialing

You can assign speed dial entries to fax numbers you use often. This lets you dial those numbers quickly by using the control panel.

For information on sending a fax using speed dials, see Send a basic fax.

Finish setup

You can quickly and easily set up speed dial entries from your computer by using the

HP Image Zone software that came with your HP All-in-One. For more information,

see the onscreen HP Image Zone Help.

Create individual speed dial entries

You can create speed dial entries for fax numbers that you use frequently. If necessary, you can also edit the name or fax number of a speed dial entry you have already created.

Tip You can include individual speed dial entries in a group speed dial entry.

This enables you to send a fax to a group of people at one time. (The maximum number of individual speed dial entries allowed in a group speed dial entry varies by model.) For information on setting up a group speed dial entry, see Create group speed dial entries.

1. Press Setup.

2. Press 3, and then press 1. This selects Speed Dial Setup and then selects Individual Speed Dial.

User Guide 41

Chapter 3

The first unassigned speed dial entry appears on the control panel display.

Press OK to select the displayed speed dial entry. You can also press

select an empty entry, and then press OK.

4. Enter the fax number to assign to that entry, and then press OK.

5. Enter the name, and then press OK. For more information on entering text, see Text and symbols.

6. Press 1 if you want to set up another number, or press 2 if you are finished creating speed dial entries.

Create group speed dial entries

You can place individual speed dial entries that you have set up into groups, so that you can fax the same document to multiple recipients at once. (The maximum number of individual speed dial entries allowed in a group speed dial entry varies by model.)

1. Press Setup.

2. Press 3, and then press 2. This selects Speed Dial Setup and then selects Group Speed Dial. The first unassigned speed dial entry appears on the control panel display.

Press OK to select the displayed speed dial entry. You can also press

select an empty entry, and then press OK.

Press

to scroll through the individual speed dial entries you set up, and

then press OK to select the appropriate entry.

5. Press 1 to add another individual speed dial entry, or press 2 if you are finished.

6. Enter the group speed dial name, and then press OK. For more information on entering text, see Text and symbols.

7. Press 1 to add another group, or press 2 if you are finished.

Finish setup

42 HP Officejet 5600 All-in-One series

Load originals and load paper

This chapter provides instructions for loading originals in the automatic document feeder or on the glass to copy, scan, or fax; choosing the best paper type for your job; loading paper in the input tray; and avoiding paper jams.

Load originals

You can load an original for a copy, fax, or scan job in the automatic document feeder or on the glass. Originals that are loaded in the automatic document feeder will automatically be fed into the HP All-in-One.

Load an original in the automatic document feeder

You can copy, scan, or fax a single- or multiple-page letter-, A4- (up to 25 pages of plain paper), or legal-size document (up to 15 sheets of plain paper) by placing it in the document feeder tray.

Caution Do not load photos in the automatic document feeder; this might

cause damage to your photos.

Note Some features, such as the Fit to Page copy feature, do not work when

you load your originals in the automatic document feeder. For more information, see Load an original on the glass.

To load an original in the automatic document feeder

1. Load your original, with the print side up, into the document feeder tray. Slide the paper into the automatic document feeder until you hear a beep. This indicates that the HP All-in-One detected the pages you loaded. The automatic document feeder holds a maximum of 25 sheets of plain paper.

Tip For more help on loading originals in the automatic document feeder,

refer to the diagram engraved in the document feeder tray.

2. Slide the paper guides inward until they stop at the left and right edges of the paper.

User Guide 43

Load originals and load paper

Chapter 4

Load an original on the glass

You can copy, scan, or fax up to letter- or A4-size originals by loading them on the glass. If your original is legal-size or contains multiple full-size pages, load it in the automatic document feeder. For more information, see Load an original in the

automatic document feeder.

Note Many of the special features will not work correctly if the glass and lid

backing are not clean. For more information, see Clean the HP All-in-One.

To load an original on the glass

1. Remove all originals from the document feeder tray, and then lift the lid on the HP All-in-One.

2. Place your original print side down on the left front corner of the glass.

Tip For more help on loading an original, refer to the engraved guides

along the edge of the glass.

3. Close the lid.

Choose papers for printing and copying

You can use different types and sizes of paper in your HP All-in-One. Review the following recommendations to get the best printing and copying quality. Whenever you change paper types or sizes, remember to change those settings.

Recommended papers for printing and copying

If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. If you are printing photos, for example, load HP Premium or HP Premium Plus photo paper in the input tray.

Note This device supports 10 x 15 cm (4 x 6 inch) with tab, A4-, letter-, and

legal- (US only) size paper only.

For borderless printing, the HP All-in-One only supports printing 10 x 15 cm (4

Load originals and load paper

44 HP Officejet 5600 All-in-One series

x 6 inch) paper with tab.

For more information about HP papers, see the onscreen HP Image Zone Help, or go to:

www.hp.com/support/inkjet_media

To purchase HP papers, go to:

www.hp.com/learn/suresupply

Papers to avoid

Using paper that is too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause paper jams. Using paper that has a heavy texture or does not accept ink can cause printed images to smear, bleed, or not fill in completely.

Papers to avoid when printing

● Paper with cutouts or perforations (unless specifically designed for use with HP inkjet devices).

● Highly textured stock, such as linen. It might not print evenly, and the ink can bleed into these papers.

● Extremely smooth, shiny, or coated papers not specifically designed for your HP All-in-One. They can jam the HP All-in-One or repel the ink.

● Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck, and the ink is more likely to smear.

● Envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams.

● Banner paper.

● 10 x 15 cm (4 x 6 inch) photo paper without tabs

Note At this time, this portion of the site is available in English only.

Papers to avoid when copying

● Any size paper other than those listed in the technical specifications chapter of your printed User Guide.

● Paper with cutouts or perforations (unless specifically designed for use with HP inkjet devices).

● Envelopes.

● Banner paper.

● Transparency film other than HP Premium Inkjet Transparency Film or

HP Premium Plus Inkjet Transparency Film.

● Iron-On Transfers.

● Multiple-part forms or label stock.

● 10 x 15 cm (4 x 6 inch) photo paper without tabs

User Guide 45

Load originals and load paper

Chapter 4

Load paper

This section describes the procedure for loading different types and sizes of paper into your HP All-in-One for your copies, printouts, or faxes.

Tip To help prevent rips, wrinkles, and curled or bent edges, store all paper

flat in a resealable bag. If the paper is not stored properly, extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All-in-One.

Load full-size paper

You can load many types of letter, A4, or legal paper into the input tray of your HP Allin-One.

To load full-size paper

1. Remove the output tray and slide the paper-width guide to its outermost position.

2. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following:

– Make sure it is free of rips, dust, wrinkles, and curled or bent edges. – Make sure all the paper in the stack is the same size and type.

3. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops.

Caution Make sure that the HP All-in-One is idle and silent when you

load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward,

Load originals and load paper

46 HP Officejet 5600 All-in-One series

causing the HP All-in-One to eject blank pages.

Tip If you are using letterhead, insert the top of the page first with the

print side down. For more help on loading full-size paper and letterhead, refer to the diagram engraved in the base of the input tray.

4. Slide the paper-width guide inward until it stops at the edges of the paper. Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide.

5. Replace the output tray.

6. Flip the output tray extender up toward you.

Note When you use legal-size paper, leave the output tray extender

closed.

User Guide 47

Load originals and load paper

Chapter 4

Load 10 x 15 cm (4 x 6 inch) photo paper

You can load 10 x 15 cm (4 x 6 inch) photo paper into the input tray of your HP All-inOne. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper or HP Premium Photo Paper with tab. For more information, see Recommended

papers for printing and copying.

Note For borderless printing, the HP All-in-One only supports printing 10 x 15

cm (4 x 6 inch) paper with tab.

Tip To help prevent rips, wrinkles, and curled or bent edges, store all paper

flat in a resealable bag. If the paper is not stored properly, extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All-in-One.

To load 10 x 15 cm (4 x 6 inch) photo paper with tab in the input tray

1. Remove the output tray.

2. Remove all paper from the input tray.

3. Insert the stack of photo paper into the far-right side of the input tray with the short edge forward and the print side down. Slide the stack of photo paper forward until it stops.

Load the photo paper so that the tabs are closest to you.

4. Slide the paper-width guide inward against the stack of photo paper until it stops. Do not overload the input tray; make sure the stack of photo paper fits within the

input tray and is no higher than the top of the paper-width guide.

5. Replace the output tray.

For best results, set the paper type and paper size before copying or printing. For information on changing paper settings, see the onscreen HP Image Zone Help.

Load index cards

You can load index cards into the input tray of your HP All-in-One to print notes, recipes, and other text. To print a high-quality borderless image, see Load 10 x 15 cm

(4 x 6 inch) photo paper.

Note The device leaves a 1.2 cm (.5 inch) border on one short edge.

Load originals and load paper

48 HP Officejet 5600 All-in-One series

Tip Before printing many cards, print one test card to make sure that the

border does not crop your text.

To load index cards in the input tray

1. Remove the output tray.

2. Remove all paper from the input tray.

3. Insert the stack of cards, print side down, into the far-right side of the input tray. Slide the stack of cards forward until it stops.

4. Slide the paper-width guide inward against the stack of cards until it stops. Do not overload the input tray; make sure the stack of cards fits within the input

tray and is no higher than the top of the paper-width guide.

5. Replace the output tray.

For best results, set the paper type and size before printing or copying. For more information, see the onscreen HP Image Zone Help.

Load envelopes

You can load one or more envelopes into the input tray of your HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows.

Note For specific details on how to format text for printing on envelopes,

consult the help files in your word processing software. For best results, consider using a label for the return address on envelopes.

To load envelopes

1. Remove the output tray.

2. Remove all paper from the input tray.

3. Insert one or more envelopes into the far-right side of the input tray with the envelope flaps up and to the left. Slide the stack of envelopes forward until it stops.

Tip For more help on loading envelopes, refer to the diagram engraved

in the base of the input tray.

4. Slide the paper-width guide inward against the stack of envelopes until it stops. Do not overload the input tray; make sure the stack of envelopes fits within the input tray and is not higher than the top of the paper-width guide.

User Guide 49

Load originals and load paper

Chapter 4

5. Replace the output tray.

Load other types of paper

The following papers require extra attention to load them properly.

Note Not all paper sizes and paper types are available with all the functions

on the HP All-in-One. Some paper sizes and paper types can only be used if you are starting a print job from the Print dialog box in a software application. They are not available for copying or faxing. Papers that are only available for printing from a software application are indicated as such.

HP Premium Inkjet Transparency Film

Insert the film so that the white transparency strip (with arrows and the HP logo) is on top and is going into the input tray first.

Load originals and load paper

Note The HP All-in-One cannot automatically detect the paper size or paper

type. For best results, set the paper type to transparency film before printing or copying onto transparency film.

HP Iron-On Transfers

Locate the blue stripe on the nonprinting side of the transfer paper and then manually feed one sheet at a time into the input tray with the blue stripe facing up.

Note 1 Flatten the transfer sheet completely before using it; do not load

curled sheets. To prevent curling, keep transfer sheets sealed in the original package until you are ready to use them.

Note 2 This paper is for printing only.

HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards

Insert a small stack of HP greeting card paper into the input tray with the print side down; slide the stack of cards forward until it stops.

Tip Make sure that the print portion of the greeting card is toward the device,

print-side down.

Note This paper is for printing only.

50 HP Officejet 5600 All-in-One series

HP Inkjet Labels

Always use letter or A4 label sheets designed for use with HP inkjet devices (such as HP inkjet labels), and make sure that the labels are no more than two years old. Labels on older sheets might peel off when the paper is pulled through the HP All-inOne, causing subsequent paper jams.

Note This paper is for printing only.

To load labels

– Fan the stack of labels to make sure none of the pages are sticking together. – Place a stack of label sheets on top of full-size plain paper in the input tray, label

side down. Do not insert labels one sheet at a time.

Avoid paper jams

To help avoid paper jams, follow these guidelines:

● Close the output tray extender when you use legal-size paper.

● Remove printed papers from the output tray frequently.

● Prevent curled or wrinkled paper by storing all unused paper flat in a resealable

bag.

● Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

● Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.

● Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.

● Do not force paper too far forward in the input tray.

● Use paper types that are recommended for your HP All-in-One. For more

information, see Choose papers for printing and copying.

● Do not leave originals on the glass. If you load an original in the automatic document feeder while there is already an original on the glass, the original can jam in the automatic document feeder.

For more information about clearing paper jams, see Paper troubleshooting or the troubleshooting section in the onscreen HP Image Zone Help.

User Guide 51

Load originals and load paper

Chapter 4

Load originals and load paper

52 HP Officejet 5600 All-in-One series

Use the copy features

The HP All-in-One enables you to produce high-quality color and black-and-white copies on a variety of paper types, including transparencies. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the darkness of the copy, and use special features to make high-quality copies of photos, including borderless copies.

This chapter provides instructions for increasing copy speed, enhancing copy quality, setting the number of copies to print, and guidelines for choosing the best paper type and size for your job.

Tip For the best copy performance on standard copy projects, set the paper

size to Letter or A4, the paper type to Plain Paper, and the copy quality to Fast.

This User Guide provides just a sampling of the copy features available to help you get started using your HP All-in-One to make copies. Explore the onscreen HP Image

Zone Help that came with your HP All-in-One software for information on all of the

copy settings that your HP All-in-One supports. For example, the onscreen HP Image

Zone Help provides information on copying multiple-page documents, enhancing light

areas of your copy, and more. For more information on the HP Image Zone Help, see

Use the onscreen Help.

Make a copy

You can make quality copies from the control panel. Load multiple-page originals into the document feeder tray.

Copy

To make a copy from the control panel

1. Make sure you have paper loaded in the input tray.

2. Load your original print side down on the left front corner of the glass or print side up in the document feeder tray.

If you use the document feeder tray, place the pages so that the top edge of the document goes in first.

3. Do one of the following: – Press Start Black to initiate a black-and-white copy job.

– Press Start Color to initiate a color copy job.

Note If you have a color original, pressing Start Black produces a black-

and-white copy of the color original, while pressing Start Color produces a full-color copy of the color original.

Change the copy settings

You can customize the copy settings of the HP All-in-One to handle nearly any task.

When you change copy settings, the changes are for the current copy job only. You must set the changes as defaults for the settings to apply to all future copy jobs.

User Guide 53

Copy

Chapter 5

To change the copy settings for the current job only

1. Press Copy repeatedly to display the appropriate menu. The following menus are available:

– Number of copies – Reduce/Enlarge – Copy Quality – Copy Paper Size – Paper Type – Lighter/Darker – Enhancements – Set New Defaults

Press the

3. Do one of the following: – To change more settings, press Copy.

This selects the current setting and displays the next menu.

– To start the copy job, press Start Color or Start Black.

To save the current settings as defaults for future jobs

1. Make any needed changes to the settings in the Copy Menu.

2. Press Copy repeatedly until Set New Defaults appears.

Press

Explore the onscreen HP Image Zone Help to learn how to perform special copy projects such as enlarging and reducing copies, making multiple copies on a page, and enhancing the quality of your copies.

until the appropriate setting appears.

until Yes appears and then press OK.

Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo

For the best quality when copying a photo, load photo paper in the input tray and change your copy settings for the correct paper type and photo enhancement. You might also want to use the photo print cartridge for superior print quality. With the tricolor and photo print cartridges installed, you have a six-ink system. See Use a photo

print cartridge for more information.

To make a borderless copy of a photo from the control panel

1. Load 10 x 15 cm (4 x 6 inch) tabbed photo paper in the input tray.

Tip To make a successful borderless copy, you must have 10 x 15 cm (4

x 6 inch) tabbed photo paper loaded.

For more information on loading photo paper, see Load 10 x 15 cm (4 x 6

inch) photo paper.

2. Load your original photo print side down on the left front corner of the glass. Position the photo on the glass so the long edge of the photo is along the front

edge of the glass, as indicated by the engraved guides along the edge of the glass.

54 HP Officejet 5600 All-in-One series

3. Press Copy repeatedly until Copy Paper Size appears.

Press

5. Press Copy repeatedly until Reduce/Enlarge appears.

Press

7. Press Start Black or Start Color. The HP All-in-One makes a 10 x 15 cm (4 x 6 inch) borderless copy of your original photo.

Stop copying

➔

To stop copying, press Cancel on the control panel.

Copy

until 10 x 15 cm or 4 x 6 inches appears and then press OK.

until Fit to Page appears.

Note You can remove the tab from the copy of your photo once the ink

has completely dried.

User Guide 55

Copy

Chapter 5

56 HP Officejet 5600 All-in-One series

Use the scan features

This chapter contains information on scanning to an application on your computer or to an HP Instant Share destination.

Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles and text documents), as long as you are careful not to scratch the glass on your HP All-in-One.

Note On a Mac, you can change the HP Scan Pro default scan settings. For

more information, see the onscreen HP Image Zone Help.

Scan an image

You can start a scan from your computer or from your HP All-in-One. This section explains how to scan from the control panel of the HP All-in-One only.

For information about how to scan from the computer, and how to adjust, resize, rotate, crop, and sharpen your scans, see the onscreen HP Image Zone Help that came with your software.

To use the scan features, your HP All-in-One and computer must be connected and turned on. The HP All-in-One software must also be installed and running on your computer prior to scanning. To verify that the HP All-in-One software is running on a Windows computer, look for the HP Digital Imaging Monitor icon in the Windows system tray. On a Mac, the HP All-in-One software is always running.

Note Closing the HP Digital Imaging Monitor icon in the Windows system

tray can cause your HP All-in-One to lose some of its scan functionality and result in the No Connection error message. If this happens, you can restore full functionality by restarting your computer or by starting the HP Image Zone software.

Scan

Scan an original to a computer

You can scan originals placed on the glass directly from the control panel, or from the document feeder tray.

1. Load your original print side down on the left front corner of the glass or print side up in the document feeder tray.

2. Press Scan, if it is not already lit. The Scan To menu appears on the control panel display.

3. Press OK to select the default application to receive the scan, or use the arrow buttons to highlight a different application, and then press OK.

Tip To force the scan to be in black and white, press Start Black instead

of pressing OK.

A preview image of the scan appears in the HP Scanning (Windows) or HP Scan

Pro (Mac) window on the computer, where you can edit it.

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For more information about editing a preview image, see the onscreen HP Image

Zone Help that came with your software.

4. Make any edits to the preview image. When you have finished, click Accept. The HP All-in-One sends the scan to the selected application. For example, if you chose the HP Image Zone, it automatically opens and displays the image.

For information on using HP Instant Share to share your scanned images, see the onscreen HP Image Zone Help.

Stop scanning

➔

To stop scanning, press Cancel on the control panel.

Share a scanned image with friends and relatives

You can share a scanned image with friends and family by sending it as an e-mail attachment, or by sending it using HP Instant Share.

Send as an e-mail attachment

Scan

You can save a scan to your computer, where you can then send the scanned image as an e-mail attachment.

For information on saving a scanned image, see Scan an original to a computer.

For more information on sending the scanned image as an e-mail attachment, see the onscreen HP Image Zone Help that came with your software.

Send using HP Instant Share

You can easily share scanned images with friends and family using the HP Instant Share online service. HP Instant Share enables you to send images to others as email or upload photos to an online photo album or photo finishing service.

Note Availability of the services described here varies by country/region.

Some of the services described here might not be available in your country/ region.

To share scanned images

1. Load your original print side down on the left front corner of the glass.

2. Press Scan. The Scan To menu appears on the control panel display.

Press

The HP All-in-One sends the scanned image to your computer. Use the HP Instant Share software on the computer to send the image as a thumbnail preview to an e-mail recipient (the full-size image can be downloaded later, at the recipient's convenience), to an online photo album or photo finishing service, or to a network-connected HP device.

to select HP Instant Share.

58 HP Officejet 5600 All-in-One series

Print a scanned image

You can print a scanned image using the HP Image Zone software. For more information, see the onscreen HP Image Zone Help that came with your software.

Edit a scanned image

You can edit a scanned image using the HP Image Zone software. You can also edit a scanned document by using your Optical Character Recognition (OCR) software.

Edit a scanned photo or graphic

You can edit a scanned photo or graphic using the HP Image Zone software. Using this software, you can adjust the brightness, contrast, color saturation, and more. You can also rotate the image using the HP Image Zone software.

For more information, see the onscreen HP Image Zone Help that came with your software.

Edit a scanned document

Scanning text (also known as optical character recognition or OCR) enables you to bring the content of magazine articles, books, and other printed matter into your favorite word processor and many other programs as fully editable text. Learning to do OCR right is important if you want to obtain the best results. Do not expect scanned text documents to be letter-perfect the first time you use your OCR software. Using OCR software is an art that takes time and practice to master. For more information about scanning documents, especially documents containing both text and graphics, see the documentation that came with your OCR software.

Scan

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60 HP Officejet 5600 All-in-One series

Print from your computer

The HP All-in-One can be used with any software application that allows printing. The instructions vary slightly depending on whether you are printing from a Windows computer or a Mac. Make sure you follow the instructions for your operating system in this chapter.

This User Guide provides just a sampling of the print features available to help you get started using your HP All-in-One to print from a software application. Explore the onscreen HP Image Zone Help that came with your HP All-in-One software for information on all of the print settings that your HP All-in-One supports. For example, the onscreen HP Image Zone Help provides information on printing a poster, printing multiple pages on a single sheet, and more. For more information on the HP Image

Zone Help, see Use the onscreen Help.

Print from a software application

Most print settings are automatically handled by the software application you are printing from or by HP ColorSmart technology. You need to change the settings manually only when you change print quality, print on specific types of paper or transparency film, or use special features.

To print from a software application (Windows)

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Select the HP All-in-One as the printer.

4. If you need to change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Select the appropriate options for your print job by using the features available in the Paper/Quality, Finishing, Effects, Basics, and Color tabs.

Tip You can easily select the appropriate options for your print job by

choosing one of the predefined print tasks on the Printing Shortcuts tab. Click a type of print task in the What do you want to do? list. The default settings for that type of print task are set, and summarized on the Printing

Shortcuts tab. If necessary, you can adjust the settings here, or you can

make your changes on the other tabs in the Properties dialog box.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

To print from a software application (Mac)

1. Make sure you have paper loaded in the input tray.

2. From the File menu in your software application, choose Page Setup. The Page Setup dialog box appears, allowing you to specify the paper size,

orientation, and scaling.

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3. Make sure the HP All-in-One is the selected printer.

4. Specify the page attributes: – Choose the paper size.

– Select the orientation. – Enter the scaling percentage.

5. Click OK.

6. From the File menu in your software application, choose Print. The Print dialog box appears, and the Copies & Pages panel opens.

7. Change the print settings for each option in the pop-up menu, as appropriate for your project.

8. Click Print to begin printing.

Change the print settings

You can customize the print settings of the HP All-in-One to handle nearly any print task.

Windows users

Before you change print settings, you should decide if you want to change the settings for the current print job only, or if you want to make the settings the defaults for all future print jobs. How you display print settings depends on whether or not you want to apply the change to all future print jobs or just to the current print job.

To change the print settings for all future jobs

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Settings.

2. Make changes to the print settings, and click OK.

To change the print settings for the current job

1. On the File menu in your software application, click Print.

2. Make sure the HP All-in-One is the selected printer.

3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties,

Options, Printer Setup, or Printer.

4. Make changes to the print settings, and click OK.

5. Click Print or OK in the Print dialog box to print the job.

Mac users

Use the Page Setup and Print dialog boxes to change the settings for your print job. Which dialog box you use depends on which setting you want to change.

To change the paper size, orientation, or scaling percentage

1. From the File menu in your software application, choose Page Setup.

2. Select the HP All-in-One in the Print Center (v 10.2) or Printer Setup Utility (v

10.3 or later) before you begin printing.

62 HP Officejet 5600 All-in-One series

3. Make changes to the paper size, orientation, and scaling percentage settings, and click OK.

To change all other print settings

1. From the File menu in your software application, choose Print.

2. Make sure the HP All-in-One is the selected printer.

3. Make changes to the print settings, and click Print to print the job.

Stop a print job

Although you can stop a print job from either the HP All-in-One or the computer, HP recommends you stop it from the HP All-in-One for best results.

Note Windows users: Although most software applications designed for

Windows use the Windows print spooler, your software application might not use the spooler. An example of a software application that does not use the Windows print spooler is PowerPoint in Microsoft Office 97.

If you cannot cancel your print job by using one of the following procedures, consult the instructions for canceling background printing in the online help for your software application.

To stop a print job from the HP All-in-One

➔

Press Cancel on the control panel. Look for the Print Cancelled message on the control panel display. If the message does not appear, press Cancel again.

To stop a print job from the computer (Windows 9x or 2000 users)

1. On the Windows taskbar, click Start, point to Settings, and then click Printers.

2. Double-click the HP All-in-One icon.

Tip You can also double-click the printer icon in the Windows taskbar.

3. Select the print job you want to cancel.

4. On the Document menu, click Cancel Printing or Cancel, or press the D

ELETE

key on your keyboard. It can take a few moments for printing to be cancelled.

To stop a print job from the computer (Windows XP users)

1. On the Windows taskbar, click Start, and then click Control Panel.

2. Open the Printers and Faxes control panel.

3. Double-click the HP All-in-One icon.

Tip You can also double-click the printer icon in the Windows taskbar.

4. Select the print job you want to cancel.

5. On the Document menu, click Cancel Printing or Cancel, or press the D

ELETE

key on your keyboard.

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It can take a few moments for printing to be cancelled.

To stop a print job from the computer (Mac)

1. Open the Print Center (v 10.2) or the Printer Setup Utility (v 10.3 or later) from the Applications:Utilities folder.

2. Make sure the HP All-in-One is the selected printer.

3. From the Printers menu, choose Show Jobs.

4. Select the print job you want to cancel.

5. Click Delete. It can take a few moments for printing to be cancelled.

64 HP Officejet 5600 All-in-One series

Use the fax features

You can use your HP All-in-One to send and receive faxes, including color faxes.

This User Guide provides just a sampling of the fax features available to help you get started using your HP All-in-One to send and receive faxes. Explore the onscreen

HP Image Zone Help that came with your HP All-in-One software for information on

all the fax features that your HP All-in-One supports. For example, the onscreen

HP Image Zone Help provides information on scheduling a fax to send, broadcasting

a fax to multiple recipients, and more. For more information on the HP Image Zone

Help, see Use the onscreen Help.

Send a fax

You can send a fax in a variety of ways. Using the control panel, you can send a blackand-white or color fax from your HP All-in-One. You can also send a fax manually from an attached phone. This allows you to speak with the recipient before sending the fax.

If you frequently send faxes to the same numbers, you can set up speed dial entries. For more information on setting up speed dial entries, see Set up speed dialing.

Send a basic fax

You can easily send a single- or multiple-page black-and-white fax by using the control panel, as described here. If you want to send a color or photo fax, see the onscreen HP Image Zone Help.

Note Before you begin faxing, make sure you have set up your HP All-in-One

properly for faxing. For more information, see Set up the HP All-in-One for faxing.

Note If you need printed confirmation that your faxes were successfully sent,

enable fax confirmation before sending any faxes. For more information, see

Print fax confirmation reports.

Tip You can also send a fax manually from a phone or by using monitor

dialing. These features allow you to control the pace of your dialing. They are also useful when you want to use a calling card to charge the call and you need to respond to tone prompts while dialing. For more information, see Send

a fax manually from a phone or Send a fax using monitor dialing.

1. Load your originals, with the print side up, into the document feeder tray. If you are sending a single-page fax, such as a photograph, you can also load your original on the glass.

Note If you are sending a multiple-page fax, you must load the originals

in the document feeder tray. You cannot fax a multiple-page document from the glass.

2. Press Fax.

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The Fax Number prompt appears.

3. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed dial button to select a speed dial, or press Redial/Pause to redial the last number dialed.

4. Press Start Black. – If the HP All-in-One detects an original loaded in the automatic

document feeder, the HP All-in-One sends the document to the number you entered.

– If the HP All-in-One does not detect an original loaded in the automatic

document feeder, the Fax from glass? prompt appears. Make sure your original is loaded on the glass, and then press 1 to select Yes.

Send a fax manually from a phone

You can initiate a fax call from a telephone on the same phone line as your HP All-inOne if you are more comfortable using the keypad on your phone, rather than using the keypad on the control panel of your HP All-in-One. This method of sending a fax is called manually sending a fax. When you send a fax manually, you can hear the dial tones, telephone prompts, or other sounds through the handset on your telephone. This makes it easy for you to use a calling card to send your fax.

Depending on how the recipient has their fax machine set up, the recipient might answer the phone, or the fax machine might take the call. If a person answers the phone, you can speak with the recipient before sending the fax. If a fax machine answers the call, you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine.

To send a fax manually from a phone

1. Load your originals, with the print side up, into the document feeder tray.

Note This feature is not supported if you load your originals on the glass.

You must load your originals in the document feeder tray.

2. Dial the number by using the keypad on the phone that is connected to your HP All-in-One.

Note Do not use the keypad on the control panel of the HP All-in-One

when manually sending a fax. You must use the keypad on your phone to dial the recipient's number.

3. If the recipient answers the telephone, you can engage in a conversation before sending your fax.

Note If a fax machine answers the call, you will hear fax tones from the

receiving fax machine. Proceed to the next step to transmit the fax.

Fax

4. Once you are ready to send the fax, press Fax on the control panel of your HP Allin-One.

5. When prompted, press 1 to select Send Fax, and then press Start Black or Start

Color.

66 HP Officejet 5600 All-in-One series

Note If you were speaking with the recipient before sending the fax,

inform the recipient that they should press Start on their fax machine after they hear fax tones.

The telephone line is silent while the fax is transmitting. At this point, you can hang up the telephone. If you want to continue speaking with the recipient, remain on the line until the fax transmission is complete.

Send a fax using monitor dialing

Monitor dialing allows you to dial a number from the control panel as you would dial a regular telephone. When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds through the speakers on your HP All-inOne. This enables you to respond to prompts while dialing, as well as control the pace of your dialing.

Tip If you want to use monitor dialing to send a fax with a calling card, HP

recommends you create a speed dial entry to store the personal identification number (PIN) for your calling card. If you do not store the PIN in a speed dial entry, you might not be able to enter the PIN fast enough. The HP All-in-One might begin transmitting fax tones before you are able to finish entering your PIN, and the call will fail.

Note Make sure the volume is turned on, or you will not hear a dial tone. For

more information, see Adjust the volume.

To send a fax using monitor dialing from the control panel

1. Load your originals, with the print side up, into the document feeder tray. If you are sending a single-page fax, such as a photograph, you can also load your original on the glass.

Note If you are sending a multiple-page fax, you must load the originals

in the document feeder tray. You cannot fax a multiple-page document from the glass.

2. Press Fax, and then press Start Black or Start Color. – If the HP All-in-One detects an original loaded in the automatic

document feeder, you will hear a dial tone.

– If the HP All-in-One does not detect an original loaded in the automatic

document feeder, the Fax from glass? prompt appears. Make sure your original is loaded on the glass, and then press 1 to select Yes.

3. Once you hear the dial tone, enter the number by using the keypad on the control panel.

4. Follow any prompts that might occur.

Tip If you are using a calling card to send the fax, when prompted to

enter your PIN, press Speed Dial or a one-touch speed dial button to select the speed dial entry where you have your PIN stored.

Your fax is sent when the receiving fax machine answers.

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Receive a fax

Depending on the Auto Answer setting, your HP All-in-One can receive faxes automatically or manually. If you have set the Auto Answer option to Off, you will need to receive faxes manually. If the Auto Answer option is set to On (the default setting), your HP All-in-One will automatically answer incoming calls and receive faxes after the number of rings specified by the Rings to Answer setting. (The default

Rings to Answer setting is five rings.) For more information on Auto Answer, see

Set the answer mode.

Note If you installed a photo print cartridge for printing photos, you might

want to replace it with the black print cartridge when receiving faxes. See Use

a photo print cartridge.

Receive a fax manually

If you set up your HP All-in-One to receive faxes manually (the Auto Answer option is set to Off) or you answer the phone and hear fax tones, use the instructions in this section to receive faxes.

1. Make sure the HP All-in-One is turned on and you have paper loaded in the input tray.

2. Remove any originals from the document feeder tray.

3. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.

4. When you hear fax tones from a sending fax machine, do the following: a. Press Fax on the control panel of your HP All-in-One.

b. When prompted, press 2 to select Receive fax. c. After the HP All-in-One begins to receive the fax, you can hang up the phone.

Tip If the phone you are using is on the same phone line as your HP All-

in-One, but is not plugged into the "2–EXT" port on the back of the HP Allin-One, you might not be close enough to your HP All-in-One to reach the control panel. If you cannot reach the control panel, wait several seconds, and then press 1 2 3 on your phone.

If the HP All-in-One does not begin receiving the fax, wait several more seconds and press 1 2 3 again. After the HP All-in-One begins to receive the fax, you can hang up the phone.

Set up backup fax reception

Depending on your preference and security requirements, you can set up the HP Allin-One to store all the faxes it receives, only the faxes it receives while the device is in an error condition, or none of the faxes it receives.

Fax

68 HP Officejet 5600 All-in-One series

Note The HP All-in-One deletes all the faxes stored in its memory when you

turn off the HP All-in-One. You can also delete the faxes from memory by clearing the fax log from the Setup Menu, or changing the Backup Fax

Reception mode to Off. For more information, see the onscreen HP Image Zone Help.

The following Backup Fax Reception modes are available: On, On Error Only, and

Off.

● On is the default setting. When Backup Fax Reception is On, the HP All-in-One stores all faxes it receives in memory. This enables you to reprint up to eight of the most recently printed faxes if they are still saved in memory. For more information, see Reprint received faxes from memory.

Note After the memory becomes full, the HP All-in-One overwrites the

oldest, printed faxes as it receives new faxes. If the memory becomes full of unprinted faxes, the HP All-in-One will stop answering incoming fax calls.

● On Error Only causes the HP All-in-One to store faxes in memory only if there is an error condition that prevents the HP All-in-One from printing the faxes (for example, if the HP All-in-One runs out of paper). The HP All-in-One will continue to store incoming faxes as long as there is memory available. (If the memory becomes full, the HP All-in-One will stop answering incoming fax calls.) When the error condition is resolved, the faxes stored in memory print automatically and are then deleted from memory.

● Off means that faxes are never stored in memory. (You might want to turn off

Backup Fax Reception for security purposes, for example.) If an error condition

occurs that prevents the HP All-in-One from printing (for example, the HP All-inOne runs out of paper), the HP All-in-One will stop answering incoming fax calls.

Note If Backup Fax Reception is enabled and you turn off the HP All-in-

One, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the HP All-in-One was in an error condition. You will need to contact the senders to ask them to resend any unprinted faxes. (For a list of the faxes you have received, print the fax log. The fax log, containing a list of the numbers from which you have received faxes, is not deleted when the HP All-in-One is turned off. For more information on the fax log, see the onscreen HP Image Zone Help.)

To set backup fax reception from the control panel

1. Press Setup.

2. Press 5, and then press 5 again. This selects Advanced Fax Setup and then selects Backup Fax Reception.

Press

to select On, On Error Only, or Off.

4. Press OK.

Reprint received faxes from memory

If you set the Backup Fax Reception mode to On, the HP All-in-One stores faxes it receives in memory, whether the device has an error condition or not. For more information, see Set up backup fax reception.

Note The HP All-in-One deletes all the faxes stored in its memory when you

turn off the HP All-in-One. You can also delete the faxes from memory by clearing the fax log from the Setup Menu, or changing the Backup Fax

Reception mode to Off. For more information, see the onscreen HP Image Zone Help.

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Depending on the sizes of the faxes in memory, you can reprint up to eight of the most recently printed faxes, if they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last printout.

1. Make sure you have paper loaded in the input tray.

2. Press Setup.

3. Press 6, and then press 5. This selects Tools and then selects Reprint Faxes in Memory. The faxes are printed in the reverse order they were received with the most recently received fax printed first, and so on.

4. If you want to stop reprinting the faxes in memory, press Cancel.

Print reports

You can set up your HP All-in-One to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as you need them; these reports provide useful system information about your HP All-in-One.

For more information on the system reports you can generate, see the onscreen

HP Image Zone Help.

Print fax confirmation reports

If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On

Fax Send or Send & Receive.

1. Press Setup.

2. Press 2, and then press 1. This selects Print Report and then selects Fax Confirmation.

Press

to select one of the following, and then press OK.

Off

On Fax Send Prints a fax confirmation report for every fax you send.

On Fax Receive Prints a fax confirmation report for every fax you receive.

Send & Receive

Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting.

Prints a fax confirmation report for every fax you send and receive.

Print fax error reports

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70 HP Officejet 5600 All-in-One series

You can configure your HP All-in-One so that it automatically prints a report when there is an error during transmission.

1. Press Setup.

2. Press 2, and then press 2. This selects Print Report and then selects Fax Error Report.

Press

to select one of the following, and then press OK.

Send & Receive

Off Does not print any fax error reports.

On Fax Send Prints whenever there is a transmission error.

On Fax Receive Prints whenever there is a receiving error.

Stop faxing

You can cancel a fax you are sending or receiving at any time.

To stop faxing from the control panel

➔

Press Cancel on the control panel to stop a fax you are sending or receiving. Look for the Fax Cancelled message on the control panel display. If it does not appear, press Cancel again. The HP All-in-One prints any pages it has already started printing and then cancels the remainder of the fax. This can take a few moments.

To cancel a number you are dialing

➔

Press Cancel to cancel a number you are currently dialing.

Prints whenever there is any kind of fax error. This is the default setting.

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Fax

72 HP Officejet 5600 All-in-One series

Order supplies

You can order HP products, such as recommended types of paper and print cartridges, online from the HP website.

Order paper, transparency film, or other media

To order media such as HP Premium Paper, HP Premium Plus Photo Paper, or HP Premium Inkjet Transparency Film, go to www.hp.com/learn/suresupply. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.

Order print cartridges

To order print cartridges for your HP All-in-One, go to www.hp.com/learn/suresupply. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. Your HP All-in-One supports the following print cartridges:

Order supplies

Print cartridges

HP black inkjet print cartridge #27 black print cartridge

HP tri-color inkjet print cartridge #22 color print cartridge

HP photo inkjet print cartridge #58 color photo print cartridge

You can also find out the reorder numbers for all the print cartridges your device supports by doing the following:

● For Windows users: In the HP Solution Center, click Settings, point to Print

Settings, and then click Printer Toolbox. Click the Estimated Ink Levels tab,

and then click Print Cartridge Ordering Information.

● For Mac users: In the HP Image Zone, click the Devices tab. In the Select

Devices area, click the icon for your HP All-in-One. In the Device Options area,

click Settings, and then choose Maintain Printer. If prompted, select your HP Allin-One, and then click Utilities. From the pop-up menu, choose Supplies.

Additionally, you can contact a local HP reseller or go to www.hp.com/support to confirm the correct print cartridge reorder numbers for your HP All-in-One.

Order other supplies

To order other supplies, such as HP All-in-One software, a copy of the printed User Guide, a Setup Guide, or other customer-replaceable parts, call the appropriate number below:

● In the U.S. or Canada, dial 1-800-474-6836 (1-800-HP invent).

● In Europe, dial +49 180 5 290220 (Germany) or +44 870 606 9081 (U.K.).

HP reorder number

#56 high-capacity black print cartridge

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To order HP All-in-One software in other countries/regions, call the phone number for your country/region. The numbers listed below are current as of the publication date of this guide. For a list of current ordering numbers, go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Order supplies

Country/region

Number for ordering

Asia Pacific (except for Japan) 65 272 5300

Australia 1300 721 147

Europe +49 180 5 290220 (Germany)

+44 870 606 9081 (U.K.)

New Zealand 0800 441 147

South Africa +27 (0)11 8061030

U.S. and Canada 1-800-HP-INVENT (1-800-474-6836)

74 HP Officejet 5600 All-in-One series

Maintain your HP All-in-One

The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges occasionally. This chapter provides instructions for keeping your HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary.

Clean the HP All-in-One

To ensure that your copies and scans remain clear, you might need to clean the glass and lid backing. You might also want to dust the exterior of the HP All-in-One.

Clean the glass

Glass that is dirty from fingerprints, smudges, hair, and dust on the main glass surface slows down performance and affects the accuracy of features such as Fit to Page.

To clean the glass

1. Turn off the HP All-in-One, unplug the power cord, and raise the lid.

Note When you unplug the power cord, the date and time are erased.

You will need to reset the date and time later, when you plug the power cord back in. For more information, see Set the date and time. Any faxes stored in memory are also erased.

Maintain your HP All-in-One

2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner.

Caution Do not use abrasives, acetone, benzene, or carbon

tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the device.

3. Dry the glass with a chamois or cellulose sponge to prevent spotting.

To clean the glass strip inside the automatic document feeder

1. Lift the cover of the automatic document feeder.

2. Raise the lid, as if you were loading an original on the glass.

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3. Lift the automatic document feeder mechanism.

Maintain your HP All-in-One

Clean the lid backing

There is a glass strip under the automatic document feeder.

4. Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner.

Warning Do not use abrasives, acetone, benzene, or carbon

tetrachloride on the glass; they can damage it. Do not place or spray liquid directly on the glass; the liquid might seep under the glass and damage the device.

5. Lower the automatic document feeder mechanism, and then close the cover of the automatic document feeder.

6. Close the lid.

Minor debris can accumulate on the white document backing located underneath the lid of the HP All-in-One.

1. Turn off the HP All-in-One, unplug the power cord, and raise the lid.

76 HP Officejet 5600 All-in-One series

2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water. Wash the backing gently to loosen debris. Do not scrub the backing.

3. Dry the backing with a chamois or soft cloth.

Caution Do not use paper-based wipes, as these might scratch the

backing.

4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol.

Caution Be careful not to spill alcohol on the glass or painted parts of the

HP All-in-One, as this might damage the device.

Clean the exterior

Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from the control panel and the interior of the HP All-in-One.

Caution To avoid damage to painted parts of the HP All-in-One, do not use

alcohol or alcohol-based cleaning products on the control panel, document feeder tray, lid, or other painted parts of the device.

Print a self-test report

If you are experiencing problems with printing, print a self-test report before you replace the print cartridges. This report provides useful information on several aspects of your device, including your print cartridges.

1. Load letter, A4, or legal unused plain white paper into the input tray.

2. Press Setup.

3. Press 2, then press 6. This selects Print Report and then selects Self-Test Report. The HP All-in-One prints a self-test report, which might indicate the source of the printing problem.

4. Make sure the lines of color extend across the page. If the black line is missing, faded, streaked, or shows lines, this might indicate a

problem with the black or photo print cartridge in the right slot. If any of the remaining three lines are missing, faded, streaked, or show lines, this

might indicate a problem with the tri-color print cartridge in the left slot. If the color bars do not appear as black, cyan, magenta and yellow, you might

need to clean the print cartridges. For more information, see Clean the print

cartridges. If the problem is not resolved, you might need to replace the print

cartridge. For more information on replacing print cartridges, see Replace the

print cartridges.

Maintain your HP All-in-One

Note For examples of test patterns from normal and malfunctioning print

cartridges, see the onscreen HP Image Zone Help that came with your software.

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Work with print cartridges

To ensure the best print quality from your HP All-in-One, you will need to perform some simple maintenance procedures. This section provides guidelines for handling the print cartridges and instructions for replacing, aligning, and cleaning the print cartridges.

Handle the print cartridges

Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridges.

Maintain your HP All-in-One

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

Hold the print cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles.

Replace the print cartridges

When the ink level for the print cartridge is low, a message appears on the control panel display.

Note Be careful not to drop the print cartridges. This can damage them,

making them unusable.

Tip You can also use these instructions to replace the black print cartridge

with a photo print cartridge for printing high-quality color photos.

Note You can also check the estimated amount of ink remaining in your

cartridges by using the HP Image Zone software that came with your HP All-in-

78 HP Officejet 5600 All-in-One series

One. For information, see the onscreen HP Image Zone Help that came with your software.

When you receive a low-ink warning message on the control panel display, make sure you have a replacement print cartridge available. You should also replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges.

To find out the reorder number for all the print cartridges that your HP All-in-One supports, see Order print cartridges. To order print cartridges for your HP All-in-One, go to www.hp.com/learn/suresupply. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.

To replace the print cartridges

1. Make sure the HP All-in-One is on.

Caution If the HP All-in-One is off when you open the print-carriage

access door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. You might damage the HP All-in-One if the print cartridges are not docked safely on the right side when you try to remove them.

2. Open the print-carriage access door by pulling it forward. The print carriage moves to the far right side of the HP All-in-One.

Maintain your HP All-in-One

3. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it. If you are replacing the tri-color print cartridge, remove the print cartridge from the slot on the left. If you are replacing the black or photo print cartridge, remove the print cartridge from the slot on the right.

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1 Print cartridge slot for the tri-color print cartridge

2 Print cartridge slot for the black and photo print cartridges

Maintain your HP All-in-One

4. Pull the print cartridge toward you out of its slot.

5. If you are removing the black print cartridge in order to install the photo print cartridge, store the black print cartridge in the print cartridge protector. For more information, see Use the print cartridge protector.

If you are removing the print cartridge because it is low or out of ink, recycle the print cartridge. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges free of charge. For more information, go to the following website:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html

6. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

80 HP Officejet 5600 All-in-One series

Caution Do not touch the copper-colored contacts or ink nozzles.

Touching these parts can result in clogs, ink failure, and bad electrical connections.

7. Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.

If you are installing the tri-color print cartridge, slide it into the left slot. If you are installing a black or photo print cartridge, slide it into the right slot.

8. Close the print-carriage access door.

Maintain your HP All-in-One

Use a photo print cartridge

You can optimize the quality of the color photos you print and copy with your HP All-inOne by purchasing a photo print cartridge. Remove the black print cartridge and insert

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the photo print cartridge in its place. With the tri-color print cartridge and photo print cartridge installed, you have a six-ink system, which provides enhanced quality color photos.

When you want to print regular text documents, swap the black print cartridge back in. Use a print cartridge protector to keep your print cartridge secure when it is not being used.

● For more information on purchasing a photo print cartridge, see Order print

cartridges.

● For more information on replacing print cartridges, see Replace the print cartridges.

● For more information on using the print cartridge protector, see Use the print

cartridge protector.

Use the print cartridge protector

In some countries/regions, when you purchase a photo print cartridge, you might also receive a print cartridge protector. In other countries/regions, a print cartridge protector comes in the box with your HP All-in-One. If neither your print cartridge nor your HP All-in-One came with a print cartridge protector, you can order one from HP Support. Go to www.hp.com/support.

The print cartridge protector is designed to keep a print cartridge secure and prevent it

Maintain your HP All-in-One

from drying out when it is not being used. Whenever you remove a print cartridge from the HP All-in-One with the intention of using it again later, store it in the print cartridge protector. For example, store the black print cartridge in a print cartridge protector if you are removing it so you can print high-quality photos with the photo and tri-color print cartridges.

To insert a print cartridge into the print cartridge protector

➔

Place the print cartridge into the print cartridge protector at a slight angle and snap it securely into place.

To remove the print cartridge from the print cartridge protector

➔

Press down on the top of the print cartridge protector to release the print cartridge, then gently remove the print cartridge out of the print cartridge protector.

82 HP Officejet 5600 All-in-One series

Align the print cartridges

The HP All-in-One prompts you to align cartridges every time you install or replace a print cartridge. You can also align the print cartridges at any time from the control panel or by using the HP Image Zone software on your computer. Aligning the print cartridges ensures high-quality output.

Note If you remove and reinstall the same print cartridge, the HP All-in-One

will not prompt you to align the print cartridges. The HP All-in-One remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges.

To align the print cartridges from the control panel when prompted

1. Make sure you have letter or A4 unused plain white paper loaded in the input tray, and then press OK.

The HP All-in-One prints a print cartridge alignment sheet.

Note If you have colored paper loaded in the input tray when you align

the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.

If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

2. Load the print cartridge alignment sheet on the left front corner of the glass and press OK.

The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.

Maintain your HP All-in-One

To align the cartridges from the control panel at any other time

1. Load letter or A4 unused plain white paper into the input tray.

2. Press Setup.

3. Press 6, then press 2. This selects Tools and then selects Align Print Cartridge. The HP All-in-One prints a print cartridge alignment sheet.

4. Load the print cartridge alignment sheet on the left front corner of the glass and press OK.

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For information on aligning the print cartridges by using the HP Image Zone software that came with your HP All-in-One, see the onscreen HP Image Zone Help that came with your software.

Clean the print cartridges

Use this feature when the self-test report shows streaking, white lines through any of the lines of color or when a color is muddy after installing a print cartridge for the first time. Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the ink nozzles.

To clean the print cartridges from the control panel

1. Load letter or A4 unused plain white paper into the input tray.

2. Press Setup.

3. Press 6, then press 1.

Maintain your HP All-in-One

The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.

This selects Tools and then selects Clean Print Cartridge. The HP All-in-One prints a page that you can recycle or discard. If copy or print quality still seem poor after you clean the print cartridges, try cleaning the print cartridge contacts before replacing the affected print cartridge.

For information on cleaning the print cartridge contacts, see Clean the print

cartridge contacts. For information on replacing the print cartridges, see Replace the print cartridges.

For information on cleaning the print cartridges by using the HP Image Zone software that came with your HP All-in-One, see the onscreen HP Image Zone Help that came with your software.

Clean the print cartridge contacts

Clean the print cartridge contacts only if you get repeated messages on the control panel display prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges.

Before cleaning the print cartridge contacts, remove the print cartridge and verify that nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you continue to get messages to check the print cartridges, clean the print cartridge contacts.

Make sure you have the following materials available:

● Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.

Tip Coffee filters are lint-free and work well for cleaning print cartridges.

● Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges).

84 HP Officejet 5600 All-in-One series

Caution Do not use platen cleaners or alcohol to clean the print

cartridge contacts. These can damage the print cartridge or the HP All-inOne.

To clean the print cartridge contacts

1. Turn on the HP All-in-One and open the print-carriage access door. The print carriage moves to the far right side of the HP All-in-One.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the HP All-in-One.

Note When you unplug the power cord, the date and time are erased.

You will need to reset the date and time later, when you plug the power cord back in. For more information, see Set the date and time. Any faxes stored in memory are also erased.

3. Lightly press down on the print cartridge to release it, and then pull it toward you out of the slot.

Note Do not remove both print cartridges at the same time. Remove and

clean each print cartridge one at a time. Do not leave a print cartridge outside the HP All-in-One for more than 30 minutes.

4. Inspect the print cartridge contacts for ink and debris buildup.

5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it.

6. Hold the print cartridge by its sides.

7. Clean only the copper-colored contacts. For information on cleaning the ink nozzle area, see Clean the area around the ink nozzles. Allow the print cartridges to dry for approximately ten minutes.

Maintain your HP All-in-One

1 Copper-colored contacts

2 Ink nozzles (do not clean)

8. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place.

9. Repeat if necessary for the other print cartridge.

10. Gently close the print-carriage access door and plug the power cord into the back of the HP All-in-One.

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Clean the area around the ink nozzles

If the HP All-in-One is used in a dusty environment, a small amount of debris might accumulate inside the device. This debris can include dust, hair, carpet, or clothing fibers. When debris gets on the print cartridges, it can cause ink streaks and smudges on printed pages. Ink streaking can be corrected by cleaning around the ink nozzles as described here.

Note Clean the area around the ink nozzles only if you continue to see

streaks and smudges on your printed pages after you have already cleaned the print cartridges by using the control panel or the HP Image Zone. For more information, see Clean the print cartridges.

Make sure you have the following materials available:

● Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.

Tip Coffee filters are lint-free and work well for cleaning print cartridges.

● Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges).

Maintain your HP All-in-One

Caution Do not touch the copper-colored contacts or ink nozzles.

Touching these parts can result in clogs, ink failure, and bad electrical connections.

To clean the area around the ink nozzles

1. Turn on the HP All-in-One and open the print-carriage access door. The print carriage moves to the far right side of the HP All-in-One.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the HP All-in-One.

Note When you unplug the power cord, the date and time are erased.

You need to reset the date and time later, when you plug the power cord back in. For more information, see Set the date and time. Any faxes stored in memory are also erased.

3. Lightly press down on the print cartridge to release it, and then pull it toward you out of the slot.

Note Do not remove both print cartridges at the same time. Remove and

clean each print cartridge one at a time. Do not leave a print cartridge outside the HP All-in-One for more than 30 minutes.

4. Place the print cartridge on a piece of paper with the ink nozzles facing up.

5. Lightly moisten a clean foam rubber swab with distilled water.

6. Clean the face and edges around the ink nozzle area with the swab, as shown below.

86 HP Officejet 5600 All-in-One series

1 Nozzle plate (do not clean)

2 Face and edges around the ink nozzle area

Caution Do not clean the nozzle plate.

7. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place.

8. Repeat if necessary for the other print cartridge.

9. Gently close the print-carriage access door and plug the power cord into the back of the HP All-in-One.

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Maintain your HP All-in-One

88 HP Officejet 5600 All-in-One series

Troubleshooting information

This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen HP Image Zone Help that came with your software. For more information, see Use the onscreen Help.

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1. Disconnect the USB cable from the computer.

2. Uninstall the software (if you have already installed it).

3. Restart your computer.

4. Turn off the HP All-in-One, wait one minute, then restart it.

5. Reinstall the HP All-in-One software.

Caution Do not connect the USB cable to the computer until prompted by the

software installation screen.

For information about uninstalling and reinstalling the software, see Uninstall and

reinstall the software.

See the list below for information on topics covered in this chapter.

Troubleshooting

Additional troubleshooting topics in this User Guide

● Setup troubleshooting: Contains information on hardware setup, software installation, and fax setup troubleshooting information.

● Operational troubleshooting: Contains information on issues that might occur during normal tasks when using the HP All-in-One features.

● Device update: Based on advice from HP customer support or a message on the control panel display, you might access the HP support website to retrieve an upgrade for your device. This section contains information about updating your device.

Other sources of information

● Setup Guide: The Setup Guide explains how to set up the HP All-in-One.

● User Guide: The User Guide is the book you are reading. This book describes

the basic features of the HP All-in-One, explains how to use the HP All-in-One, and contains setup and operational troubleshooting information.

● HP Image Zone Help: The onscreen HP Image Zone Help describes how to use the HP All-in-One with a computer and contains additional troubleshooting information not covered in the User Guide. For more information, see Use the

onscreen Help.

● Readme file: The Readme file contains information on system requirements and possible installation problems. For more information, see View the Readme file.

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If you are unable to solve the problem using the onscreen Help or HP websites, call HP Support using the number for your country/region. For more information, see HP

warranty and support.

View the Readme file

You might want to refer to the Readme file for information on system requirements and possible installation problems.

● In Windows, you can access the Readme file from the Windows taskbar by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to

Officejet All-in-One 5600 series, and then clicking Readme.

● In Mac OS X, you can access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM.

Setup troubleshooting

This section includes installation and configuration troubleshooting tips for some of the most common issues associated with hardware, software, and fax setup.

Hardware setup troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware.

Troubleshooting

My HP All-in-One does not turn on

Solution Make sure each of the power cords is firmly connected, and wait a

few seconds for the HP All-in-One to turn on. If this is the first time you have turned on the HP All-in-One, it can take up to a minute to turn on. If the HP All-inOne is plugged in to a power strip, make sure the power strip is turned on.

1 Power connection

2 Power adapter

3 Grounded power outlet

90 HP Officejet 5600 All-in-One series

I connected the USB cable, but I am having problems using the HP All-in-One with my computer

Solution You must first install the software that came with your HP All-in-One

before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions. Connecting the USB cable before prompted can cause errors.

Once you have installed the software, connecting your computer to your HP All-inOne with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP All-in-One. You can connect to any USB port on the back of your computer. For more information, see Troubleshooting common setup issues.

I received a message on the control panel display to attach the control panel faceplate

Solution This might mean the control panel faceplate is not attached, or it is

attached incorrectly. Make sure to align the faceplate over the buttons on the top of the HP All-in-One and snap it firmly into place.

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The control panel display shows the wrong language

Solution You can change the language settings at any time from the Setup Menu. For more information, see Set your language and country/region.

The wrong measurements are showing in menus on the control panel display

Solution You might have selected the incorrect country/region when setting up

your HP All-in-One. The country/region you select determines the paper sizes shown on the control panel display.

To change the country/region, you must reset the language settings. You can change the language settings at any time from the Setup Menu. For more information, see Set your language and country/region.

I received a message on the control panel display to align the print cartridges

Solution The HP All-in-One prompts you to align cartridges every time you

install a new print cartridge. For more information, see Align the print cartridges.

Note If you remove and reinstall the same print cartridge, the HP All-in-

One will not prompt you to align the print cartridges. The HP All-in-One remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges.

I received a message on the control panel display that the print cartridge alignment failed

Cause The incorrect type of paper is loaded in the input tray, for example,

colored paper, paper with text on it or certain recycled paper.

Solution Load unused plain white letter or A4 paper into the input tray, and

Troubleshooting

then try the alignment again.

Cause Protective tape is covering the print cartridges.

Solution Check each print cartridge. If the plastic tape is still covering the ink

nozzles, gently remove the plastic tape by using the pink pull tab. Do not touch the ink nozzles or the copper-colored contacts.

Reinsert the print cartridges and verify that they are fully inserted and locked in place.

For more information about installing print cartridges, see Work with print cartridges.

92 HP Officejet 5600 All-in-One series

Cause The contacts on the print cartridge are not touching the contacts in the

print carriage.

Solution Remove and then reinsert the print cartridges. Verify that they are

fully inserted and locked in place.

Cause The print cartridge or sensor is defective.

Solution Contact HP Support. Go to www.hp.com/support. If prompted,

choose your country/region, and then click Contact HP for information on calling for technical support.

The HP All-in-One does not print

Solution If your HP All-in-One and computer are not communicating with each

other, try the following:

● Check that the HP All-in-One print queue is not paused (Windows) or stopped (Mac). If it is, choose the appropriate setting to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer.

● Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

● Make sure your computer is USB ready. Some operating systems, such as Windows 95 and Windows NT, do not support USB connections. Check the documentation that came with your operating system for more information.

● Check the connection from your HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of your HP All-in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn your HP All-in-One off and then on again.

Troubleshooting

● Check other printers or scanners. You might need to disconnect older products from your computer.

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● After you check the connections, try restarting your computer. Turn your HP All-in-One off and then on again.

● If necessary, remove and then install the HP Image Zone software again. For more information, see Uninstall and reinstall the software.

For more information on setting up your HP All-in-One and connecting it to your computer, see the Setup Guide that came with your HP All-in-One.

I received a message on the control panel display about a paper jam or a blocked carriage

Solution If either a paper jam or blocked carriage error message appears on

the control panel display, there might be some packing material inside the HP Allin-One. Look inside the printer, including the print-carriage access door. The shipping lock might still be in place on the left side of the HP All-in-One. Pull out the shipping lock and throw it away.

Software installation troubleshooting

If you encounter a problem during software installation, see the topics below for a possible solution. If you encounter a hardware problem during setup, see Hardware

setup troubleshooting.

Troubleshooting

94 HP Officejet 5600 All-in-One series

During a normal installation of the HP All-in-One software, the following events occur:

1. The HP All-in-One software CD-ROM runs automatically.

2. The software installs.

3. Files are copied to your computer.

4. You are requested to connect the HP All-in-One to your computer.

5. A green OK and check mark appear on an installation wizard screen.

6. You are requested to restart your computer.

7. The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) runs.

8. The registration process runs.

If any of these things did not occur, there might be a problem with the installation.

To check the installation on a Windows computer, verify the following:

● Start the HP Solution Center and check to make sure the following buttons appear: Scan Picture, Scan Document, Send a Fax. If the icons do not appear immediately, you might need to wait a few minutes for the HP All-in-One to

connect to your computer. Otherwise, see Some of the buttons are missing in the

HP Solution Center (Windows).

For information on starting the HP Solution Center, see the onscreen HP Image

Zone Help that came with your software.

● Open the Printers dialog box and check to see that the HP All-in-One is listed.

● Look in the system tray at the far right of the Windows taskbar for an HP All-in-

One icon. This indicates that the HP All-in-One is ready.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

1. From the Windows Start menu, click Run.

2. In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter), and then click OK.

To start the installation from a Mac

1. Double-click the CD icon on your desktop to view the contents of the CD.

2. Double-click the Setup icon.

The minimum system checks screen appears (Windows)

Solution Your system does not meet the minimum requirements to install the

software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.

You can also try installing HP Image Zone Express instead. HP Image Zone

Express provides less functionality than the HP Image Zone software, but it

requires less space and memory on your computer.

For more information about installing the HP Image Zone Express software, see the Setup Guide that came with your HP All-in-One.

Troubleshooting

A red X appears on the USB connect prompt

Solution Normally, a green check appears indicating that the plug and play is

successful. A red X indicates that the plug and play failed.

Do the following:

1. Verify that the control panel faceplate is firmly attached, unplug the HP All-inOne power cord, and then plug it in again.

2. Verify that the USB and power cables are plugged in.

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3. Click Retry to retry the plug and play setup. If this does not work, continue to the next step.

4. Verify that the USB cable is set up properly as follows: – Unplug the USB cable and plug it in again. – Do not attach the USB cable to a keyboard or non-powered hub. – Verify that the USB cable is 3 meters (9.8 feet) or less in length.

– If you have several USB devices attached to your computer, you might

want to unplug the other devices during the installation.

5. Continue with the installation and restart the computer when prompted.

6. If you are using a Windows computer, open the HP Solution Center and check for the essential icons (Scan Picture, Scan Document, and Send a

Fax). If the essential icons do not appear, remove the software and then

reinstall it. For more information, see Uninstall and reinstall the software.

I received a message that an unknown error has occurred

Solution Try to continue with the installation. If that doesn’t work, stop and

then restart the installation, and follow the directions on the screen. If an error

Troubleshooting

occurs, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One program files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the HP Image

Zone software.

For more information, see Uninstall and reinstall the software.

Some of the buttons are missing in the HP Solution Center (Windows)

If the essential icons (Scan Picture, Scan Document, and Send a Fax) do not appear, your installation might not be complete.

Solution If your installation is incomplete, you might need to uninstall and then

reinstall the software. Do not simply delete the HP All-in-One program files from your hard drive. Make sure to remove them properly using the uninstall utility provided in the HP All-in-One program group. For more information, see Uninstall

and reinstall the software.

96 HP Officejet 5600 All-in-One series

The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) does not start

Solution You can manually start the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) to finish setting up your HP All-in-One.

To start the Fax Setup Wizard (Windows)

➔

In the HP Solution Center, click Settings, point to Fax Settings & Setup, and then click Fax Setup Wizard.

To start the Fax Setup Utility (Mac)

1. In the HP Image Zone, click the Devices tab.

2. In the Select Devices area, click the icon for your HP All-in-One.

3. Click Settings, and then choose Fax Setup Utility.

The registration screen does not appear (Windows)

Solution You can access the registration (Sign up now) screen from the

Windows taskbar by clicking Start, pointing to Programs or All Programs, HP,

Officejet All-in-One 5600 series, and then clicking Product Registration.

The Digital Imaging Monitor does not appear in the system tray (Windows)

Solution If the Digital Imaging Monitor does not appear in the system tray

(normally located at the lower-right corner of the desktop), start the HP Solution

Center to check whether or not the essential icons are there.

For more information about missing essential buttons in the HP Solution Center, see Some of the buttons are missing in the HP Solution Center (Windows).

Troubleshooting

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One program files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the HP Image Zone software.

A reinstall can take from 20 to 40 minutes. There are three methods to uninstall the software on a Windows computer, and one method to uninstall on a Mac.

To uninstall from a Windows computer, method 1

1. Disconnect your HP All-in-One from your computer. Do not connect the HP All-inOne to your computer until after you have reinstalled the software.

2. Press the On button to turn off the HP All-in-One.

3. On the Windows taskbar, click Start, Programs or All Programs, HP, Officejet

All-in-One 5600 series, Uninstall.

4. Follow the onscreen instructions.

5. If you are asked whether you would like to remove shared files, click No.

User Guide 97

HP Officejet 5610 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

HP All-in-One overview

The HP All-in-One at a glance

Control panel features

Menu overview

Copy Menu

Fax Menu

Scan To menu

Setup Menu

Text and symbols

Enter text using the keypad on the control panel

Use the HP Image Zone software

Find more information

Sources of information

Use the onscreen Help

Use the Help on a Windows computer

Contents, Index, and Search tabs

Display area

Help toolbar

Use the Help on a Mac

Navigation panes

Display area

Help toolbar

Set your preferences

Set your language and country/region

Set the date and time

Adjust the volume

Fax setup

Set up the HP All-in-One for faxing

Choose the right fax setup for your home or office

Select your fax setup case

Case A: Separate fax line (no voice calls received)

Case B: Set up your HP All-in-One with DSL

Case C: Set up your HP All-in-One with a PBX phone system or an ISDN line

Case D: Fax with a distinctive ring service on the same line

Case F: Shared voice/fax line with voice mail

Case G: Fax line shared with computer modem (no voice calls received)

Case H: Shared voice/fax line with computer modem

Case I: Shared voice/fax line with answering machine

Case J: Shared voice/fax line with computer modem and answering machine

Case K: Shared voice/fax line with computer modem and voice mail

Change settings on the HP All-in-One to receive faxes

Set the answer mode

Change the answer ring pattern (distinctive ringing)

Set the number of rings before answering

Test your fax setup

Set the fax header

Set up speed dialing

Create individual speed dial entries

Create group speed dial entries

Load originals and load paper

Load originals

Load an original in the automatic document feeder

Load an original on the glass

Choose papers for printing and copying

Recommended papers for printing and copying

Papers to avoid

Load paper

Load full-size paper

Load 10 x 15 cm (4 x 6 inch) photo paper

Load index cards

Load envelopes

Load other types of paper

Avoid paper jams

Use the copy features

Make a copy

Change the copy settings

Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo

Stop copying

Use the scan features

Scan an image

Scan an original to a computer

Stop scanning

Share a scanned image with friends and relatives

Send as an e-mail attachment

Send using HP Instant Share