HP Officejet 2620 series
Table of contents
1 HP Officejet 2620 series Help ........................................................................................................................... 1
2 Get to know the HP Officejet 2620 series ......................................................................................................... 3
Printer parts .......................................................................................................................................... 4
Control panel and status lights ............................................................................................................. 6
3 Print ................................................................................................................................................................... 7
Print documents ................................................................................................................................... 8
Print photos ........................................................................................................................................ 10
Print envelopes ................................................................................................................................... 11
Print Quick Forms ............................................................................................................................... 13
Print using the maximum dpi .............................................................................................................. 14
Tips for print success ......................................................................................................................... 15
4 Paper basics ................................................................................................................................................... 17
Recommended papers for printing ..................................................................................................... 18
Load media ......................................................................................................................................... 20
Load original ....................................................................................................................................... 24
Order HP paper supplies .................................................................................................................... 26
5 Copy and scan ................................................................................................................................................ 27
Copy documents ................................................................................................................................ 28
Scan to a computer ............................................................................................................................ 30
Tips for copy success ......................................................................................................................... 31
Tips for scan success ......................................................................................................................... 32
6 Fax .................................................................................................................................................................. 33
Send a fax .......................................................................................................................................... 34
Receive a fax ...................................................................................................................................... 39
Set up speed-dial entries .................................................................................................................... 43
Change fax settings ............................................................................................................................ 45
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Fax and digital phone services ........................................................................................................... 49
Fax over Internet Protocol .................................................................................................................. 50
Use reports ......................................................................................................................................... 51
Tips for fax success ............................................................................................................................ 54
7 Work with ink cartridges .................................................................................................................................. 55
Check estimated ink levels ................................................................................................................. 56
Order ink supplies .............................................................................................................................. 57
Choose right ink cartridges ................................................................................................................. 58
Replace ink cartridges ........................................................................................................................ 59
Use single-cartridge mode ................................................................................................................. 61
Cartridge warranty information ........................................................................................................... 62
Tips for working with ink cartridges .................................................................................................... 63
8 Connectivity .................................................................................................................................................... 65
Connect a new printer ........................................................................................................................ 66
USB connection .................................................................................................................................. 67
9 Solve a problem .............................................................................................................................................. 69
Clear paper jam .................................................................................................................................. 70
Clear print carriage ............................................................................................................................. 73
Improve print quality ........................................................................................................................... 74
Unable to print .................................................................................................................................... 78
Resolve copy and scan issues ........................................................................................................... 81
Resolve fax issues ............................................................................................................................. 82
HP support ......................................................................................................................................... 83
Appendix A Technical information ..................................................................................................................... 91
Hewlett-Packard Company notices .................................................................................................... 92
Specifications ..................................................................................................................................... 93
Environmental product stewardship program ..................................................................................... 97
Regulatory notices ............................................................................................................................ 101
Appendix B Additional fax setup ...................................................................................................................... 109
Set up faxing (parallel phone systems) ............................................................................................ 110
Serial-type fax setup ......................................................................................................................... 133
Test fax setup ................................................................................................................................... 134
Index ................................................................................................................................................................. 135
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1 HP Officejet 2620 series Help
Learn how to use your HP Officejet 2620 series
Printer parts on page 4
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Control panel and status lights on page 6
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Load media on page 20
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Print on page 7
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Copy documents on page 28
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Scan to a computer on page 30
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Check estimated ink levels on page 56
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Replace ink cartridges on page 59
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Clear paper jam on page 70
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2 Chapter 1 HP Officejet 2620 series Help ENWW
2 Get to know the HP Officejet 2620 series
Printer parts
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Control panel and status lights
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Printer parts
Front view
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1 Automatic Document Feeder (ADF)
2 Paper-width guide for the input tray
3 Input tray
4 Input tray shield
5 Lid
6 Lid-backing
7 Scanner glass
8 Printer display
9 Control panel
10 Ink cartridges
11 Output tray extender (also referred to as the tray extender)
12 Cartridge access door
13 Output tray
4 Chapter 2 Get to know the HP Officejet 2620 series ENWW
Rear view
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14 USB port
15 Power connection
16 Fax port (1-LINE)
17 Fax port (2-EXT)
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Control panel and status lights
Figure 2-1 Control panel features
Label Description
1 On button: Turns the printer on or off.
2 Home button: Returns to the Home screen, the screen that is displayed when you first turn
on the printer.
3 Up button: Use this button to navigate menus and select number of copies.
4 Down button: Use this button to navigate menus and select number of copies.
5 Keypad: Use the keypad to enter numbers and text.
6 Back button: Returns to the previous screen.
7 Selection button: The function of this button changes depending on what is displayed on the
printer display.
8 OK button: Confirms the current selection.
9 Help button: On the Home screen, shows all Help topics. On another screen, shows
information or animation on the display to assist in the current operation.
Figure 2-2 On button light
Light behavior Description
Off The printer is powered off.
Dimmed Indicates the printer is in Sleep mode. The printer automatically enters Sleep mode after 5
Fast blinking Error has occurred. Refer to the messages on the printer display.
Pulsing Indicates that the printer is initializing or is being shut down.
minutes of inactivity.
On The printer is printing, scanning, copying, or is on and ready to print.
6 Chapter 2 Get to know the HP Officejet 2620 series ENWW
3Print
Print documents
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Print photos
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Print envelopes
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Print Quick Forms
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Print using the maximum dpi
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Tips for print success
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Print documents
To load paper
1. Make sure the output tray is open.
2. Make sure you have paper loaded in the input tray.
To print a document
1. On the File menu in your software, click Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
On the Layout tab, select Portrait or Landscape orientation.
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On the Paper/Quality tab, select the appropriate paper type and print quality from the Media
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drop-down list.
Click the Advanced button, in the Paper/Output area, select the appropriate plain paper
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size from the Paper Size drop-down list.
For more printing options, see
5. Click OK to close the Properties dialog box.
6. Click Print or OK to begin printing.
To print on both sides of the page
Tips for print success on page 15.
1. From your software, click the Print button.
2. Make sure your printer is selected.
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3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
On the Layout tab, select Portrait or Landscape orientation.
●
On the Paper/Quality tab, select the appropriate paper type and print quality from the Media
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drop-down list.
Click the Advanced button, in the Paper/Output area, select the appropriate paper size from
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the Paper Size drop-down list.
For more printing options, see
Tips for print success on page 15.
5. On the Layout tab, select Flip on Long Edge or Flip on Short Edge from the Print on Both Sides
Manually drop-down list.
6. Click OK to print.
7. After the even numbered pages of the document have been printed, remove the document from
the output tray.
8. Follow the on-screen instructions to reload the paper in the input tray with the blank side up and
top of page down, and then click Continue.
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Print photos
To load photo paper
1. Make sure the output tray is open.
2. Remove all paper from the input tray, and then load the photo paper with side to be printed on
facing up.
To print a photo on photo paper
1. On the File menu in your software, click Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
On the Layout tab, select Portrait or Landscape orientation.
●
On the Paper/Quality tab, select the appropriate paper type and print quality from the Media
●
drop-down list.
Click Advanced to select the appropriate photo paper size from the Paper Size drop-down
●
list.
For more printing options, see
NOTE: For the maximum dpi resolution, see Print using the maximum dpi on page 14.
5. Click OK to return to the Properties dialog box.
6. Click OK, and then click Print or OK in the Print dialog box.
Tips for print success on page 15.
NOTE: After the printing is finished, remove unused photo paper from the input tray. Store the photo
paper so it does not start to curl, which could reduce the quality of your printout.
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Print envelopes
You can load one or more envelopes into the input tray of the HP Officejet 2620 series. Do not use
shiny or embossed envelopes, or envelopes that have clasps or windows.
NOTE: For details on how to format the text to be printed on envelopes, see the help files in your
word application. For best results, consider using a label for the return address on envelopes.
To load envelopes
1. Make sure the output tray is open.
2. Lift the input tray shield and slide the paper-width guide all the way to the left.
3. Place the envelopes in the right side of the input tray. The side to be printed on should face up.
4. Push the envelopes into the printer until they stop.
5. Lift the input tray shield and slide the paper-width guide firmly against the edge of the envelopes.
To print an envelope
1. On the File menu in your software, click Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
On the Layout tab, select Portrait or Landscape orientation.
●
On the Paper/Quality tab, select the appropriate paper type and print quality from the Media
●
drop-down list.
Click Advanced to select the appropriate envelope paper size from the Paper Size drop-
●
down list.
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For more printing options, see Tips for print success on page 15.
5. Click OK, and then click Print or OK in the Print dialog box.
12 Chapter 3 Print ENWW
Print Quick Forms
Use Quick Forms to print calendars, check lists, games, notebook paper, graph paper, music paper,
and games.
To print Quick Forms
1. From the Home screen on the printer display, press the Up and Down buttons to select Quick
Forms, and then press OK.
TIP: If the Quick Forms option does not appear on the printer display, press the Home button,
and then press the Up and Down buttons until you see Quick Forms.
2. Press the Up and Down buttons to select one of the Quick Forms options, and then press OK.
3. Select the number of copies, and then press OK.
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Print using the maximum dpi
Use maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper.
Printing in maximum dpi takes longer than printing with other settings and requires a large amount of
memory.
To print in Maximum dpi mode
1. On the File menu in your software, click Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Click the Paper/Quality tab.
5. From the Media drop-down list, must select Photo Paper, Best Quality to enable printing in
maximum dpi.
6. Click the Advanced button.
7. In the Printer Features area, select Yes from the Print in Max DPI drop-down list.
8. Select the appropriate paper size from the Paper Size drop-down list.
9. Click OK to close the advanced options.
10. Confirm Orientation on the Layout tab, and then click OK to print.
14 Chapter 3 Print ENWW
Tips for print success
To print successfully, the HP cartridges should be functioning properly with sufficient ink, the paper
should be loaded correctly, and the printer should have the appropriate settings. Print settings do not
apply to copying or scanning.
Ink tips
Use Original HP ink cartridges.
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Install both the black and tri-color cartridges correctly.
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For more information, see
Check the estimated ink levels in the ink cartridges to make sure there is sufficient ink.
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For more information, see
If the print quality is not acceptable, see Improve print quality on page 74 for more information.
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Paper loading tips
Load a stack of paper (not just one page). All of the paper in the stack should be the same size
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and type to avoid a paper jam.
Load paper with side to be printed on facing up.
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Ensure that paper loaded in the input tray lays flat, and the edges are not bent or torn.
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Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the
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paper-width guide does not bend the paper in the input tray.
For more information, see
Printer settings tips
To change default print settings, click Print, Scan & Fax, and then click Set Preferences in the
●
printer software.
Replace ink cartridges on page 59.
Check estimated ink levels on page 56.
Load media on page 20.
Depending on your operating system, do one of the following to open the printer software:
Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps on
◦
the app bar, and then click the icon with the printer's name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
◦
select All Programs, click HP, click HP Officejet 2620 series, and then click HP Officejet
2620 series.
To select the number of pages to print per sheet, on the Layout tab, select the appropriate option
●
from the Pages per Sheet drop-down list.
To set the paper type and print quality, on the Paper/Quality tab, select the appropriate option
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from the Media drop-down list.
To view more printing settings, on the Layout or Paper/Quality tab, click the Advanced button to
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open the Advanced Options dialog box.
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Print in Grayscale: Allows you to print a black and white document using the black ink only.
◦
Select Black Ink Only, and then click OK.
HP Real Life Technologies: This feature smooths and sharpens images and graphics for
◦
improved print quality.
Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on
◦
each side of a sheet that can then be folded into a booklet in half size of the paper. Select a
binding method from the drop-down list, and then click OK.
Booklet-LeftBinding: The binding side after folded into a booklet appears at the left
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side. Select the option if your reading habit is from left to right.
Booklet-RightBinding: The binding side after folded into a booklet appears at the right
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side. Select the option if your reading habit is from right to left.
NOTE: The preview on the Layout tab cannot reflect what you select from the Booklet
drop-down list.
Pages per Sheet Layout: Helps you specify the order of the pages if you print the document
◦
with more than two pages per sheet.
NOTE: The preview on the Layout tab cannot reflect what you select from the Pages per
Sheet Layout drop-down list.
Page Borders: Allows you to add the borders to the pages if you print the document with
◦
two or more pages per sheet.
Notes
NOTE: The preview on the Layout tab cannot reflect what you select from the Page
Borders drop-down list.
Original HP ink cartridges are designed and tested with HP printers and papers to help you
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easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or
repairs required as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased Original HP ink cartridges, go to
Ink level warnings and indicators provide estimates for planning purposes only.
●
NOTE: When you receive a low-ink warning message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the cartridges until print
quality becomes unacceptable.
Software settings selected in the print driver only apply to printing, they do not apply to copying
●
or scanning.
You can print your document on both sides of the paper.
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www.hp.com/go/anticounterfeit.
16 Chapter 3 Print ENWW
4 Paper basics
You can load many different types and sizes of paper in the HP Printer.
This section contains the following topics:
Recommended papers for printing
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Load media
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Load original
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Order HP paper supplies
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Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specifically designed for
the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
ColorLok
HP recommends plain papers with the ColorLok logo for printing and copying of everyday
●
documents. All papers with the ColorLok logo are independently tested to meet high standards
of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and
dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of
weights and sizes from major paper manufacturers.
Photo printing
HP Premium Plus Photo Paper
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HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With
HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can
share them right off the printer. It is available in several sizes, including A4, 8.5 x 11 inch, 4 x 6
inch (10 x 15 cm), 5 x 7 inch (13 x 18 cm), and 11 x 17 inch (A3), and in two finishes - glossy or
soft gloss (semi-gloss). Ideal for framing, displaying, or gifting your best photos and special
photo projects. HP Premium Plus Photo Paper delivers exceptional results with professional
quality and durability.
HP Advanced Photo Paper
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This thick photo paper features an instant-dry finish for easy handling without smudging. It
resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to
a store-processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm
(4 x 6 inch), 13 x 18 cm (5 x 7 inch). It is acid-free for longer lasting documents.
HP Everyday Photo Paper
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Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing.
This affordable photo paper dries quickly for easy handling. Get sharp, crisp images when you
use this paper with any inkjet printer. It is available in glossy finish in several sizes, including A4,
8.5 x 11 inch, and 10 x 15 cm (4 x 6 inch). For longer-lasting photos, it is acid-free.
Business documents
HP Premium Presentation Paper or HP Professional Paper 120
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These papers are heavy two-sided matte papers perfect for presentation, proposals, reports,
and newsletters. They are heavyweight for an impressive look and feel.
HP Brochure Paper or HP Professional Paper 180
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18 Chapter 4 Paper basics ENWW
These papers are glossy-coated or matte-coated on both sides for two-sided use. They are the
perfect choice for near-photographic reproductions and business graphics for report covers,
special presentations, brochures, mailers, and calendars.
Everyday printing
HP Bright White Inkjet Paper
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HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough
for two-sided color usage with no show-through, which makes it ideal for newsletters, reports,
and flyers. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors.
HP Printing Paper
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HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel
more substantial than documents printed on standard multipurpose or copy paper. It features
ColorLok Technology for less smearing, bolder blacks, and vivid colors. It is acid-free for longer
lasting documents.
HP Office Paper
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HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and
other everyday documents. It features ColorLok Technology for less smearing, bolder blacks,
and vivid colors. It is acid-free for longer lasting documents.
HP Office Recycled Paper
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Special projects
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HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber. It
features ColorLok Technology for less smearing, bolder blacks and vivid colors.
HP Iron-On Transfers
HP Iron-on Transfers (for light or white fabrics) are the ideal solution for creating custom T-shirts
from your digital photos.
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Load media
Select a paper size to continue.
To load full-size paper
1. Raise the input tray.
2. Lower the output tray and pull out the output tray extender.
3. Lift the input tray shield and slide the paper-width guide to the left.
20 Chapter 4 Paper basics ENWW
4. Insert a stack of paper into the input tray with the short edge down and the print side up, and
slide the stack of paper down until it stops.
5. Slide the paper-width guide to the right until it stops at the edge of paper.
To load small-size paper
1. Raise the input tray.
2. Lower the output tray and pull out the output tray extender.
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3. Lift the input tray shield, slide the paper-width guide to the left, and then remove all paper from
the input tray.
4. Insert a stack of photo paper with the short edge down and the print side up, and slide the stack
of paper down until it stops.
5. Lift the input tray shield and slide the paper-width guide to the right until it stops at the edge of
paper.
To load envelopes
1. Raise the input tray.
22 Chapter 4 Paper basics ENWW
2. Lower the output tray and pull out the output tray extender.
3. Lift the input tray shield, slide the paper-width guide to the left, and then remove all paper from
the input tray.
4. Insert one or more envelopes into far-right side of the input tray and slide the stack of envelopes
down until it stops.
The side to be printed on should face up. The flap should be on the left side and facing down.
5. Lift the input tray shield and slide the paper-width guide to the right against the stack of
envelopes until it stops.
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Load original
You can load your original print-side up in the Automatic Document Feeder (ADF) or print-side down
on the right front corner of the scanner glass.
To load the original in the automatic document feeder
1. Slide the paper-width guides outwards.
2. Load the original print-side up, head first, in the ADF.
3. Slide the paper-width guides inward until they stop at the edge of paper.
To load the original on the scanner glass
1. Lift the scanner lid.
24 Chapter 4 Paper basics ENWW
2. Load the original print-side down on the right corner of the scanner glass.
3. Close the scanner lid.
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Order HP paper supplies
The printer is designed to work well with most types of office media. Use HP media for optimum print
quality. Visit the HP website at
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.
All papers with the ColorLok logo are independently tested to meet high standards of reliability and
print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary
plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major
paper manufacturers.
www.hp.com for more information about HP media.
To purchase HP papers, go to
Shop for Products and Services and select ink, toner and paper.
26 Chapter 4 Paper basics ENWW
5 Copy and scan
Copy documents
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Scan to a computer
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Tips for copy success
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Tips for scan success
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ENWW 27
Copy documents
The Copy menu on the printer display allows you to easily start a black or color copy and select
number of copies. You can also easily change the copy settings, such as changing the paper type
and size, adjusting the darkness of the copy, and resizing the copy.
To make black or color copy
1. Load paper in the input tray.
2. Load the original print-side up in the ADF or print-side down on the right front corner of the
scanner glass.
For more information about loading the original, see
3. Select Copy from the Home screen on the printer display, and then press OK to access the
Copy menu.
If you do not see Copy on the printer display, press the Home button, and then press the Up and
Down buttons until you see Copy.
4. From the Copy menu, select Copies to increase or decrease the number of copies, and then
press OK to confirm.
5. Select Start Black Copy or Start Color Copy, and then press OK to make a black or color copy.
More copy features
While in the Copy menu, press the Up and Down buttons to select among settings.
Paper Type: Selects paper size and paper type. A plain paper setting will print in plain paper
●
normal print quality. A photo paper setting will print in photo paper best quality.
Resize: Controls the size of the image or document to be copied.
●
◦
◦
Load original on page 24.
Actual Size: Makes a copy that is the same as the size of the original, but the margins of
the copied image may be clipped.
Fit to Page: Makes a copy that is centered with a white border around the edges. The
resized image is either enlarged or reduced to fit the size of the selected output paper.
NOTE: The scanner glass must be clean to make sure the Fit to Page feature works
properly.
Custom Size: Allows you to increase the size of the image by selecting values greater than
◦
100% or reduce the image size by selecting values less than 100%.
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ID Card Copy: Allows you to copy both sides of ID card.
●
Lighter / Darker: Adjusts the copy settings to make copies lighter or darker.
●
NOTE: After two minutes of inactivity, the copy options will automatically return to the default
settings of plain paper A4 or 8.5 x 11 inches (depending on region).
ENWW Copy documents 29
Scan to a computer
To scan to a computer, the printer and computer must be connected and turned on. You can scan
from the control panel of the printer or from your computer. Scan from the control panel if you want to
quickly scan one page to an image file. Scan from your computer if you want to scan multiple pages
into one file, define the file format of the scan, or make adjustments to the scanned image.
To prepare the scan
1. Load the original print-side up in the ADF or print-side down on the right front corner of the
scanner glass.
For more information about loading the original, see
2. Start the scan.
To scan from the printer control panel
1. Select Scan from the Home screen on the printer display. If you do not see Scan on the printer
display, press the Home button, and then press the Up and Down buttons until you see Scan.
2. Select Scan to Computer.
3. Select the computer that you want to scan to from the printer display.
If you do not see your computer listed on the printer display make sure that your computer is
connected to the printer through a USB cable.
To scan from your computer
1. Depending on your operating system, do one of the following to open the printer software.
Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps on
●
the app bar, and then click the icon with the printer's name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
●
select All Programs, click HP, click HP Officejet 2620 series, and then click HP Officejet
2620 series.
Load original on page 24.
2. In the printer software, click the Print, Scan & Fax icon, and then select Scan a Document or
Photo.
3. Select the type of scan that you want from the shortcut menu and then click Scan.
NOTE: If Show Scan Preview is selected, you will be able to make adjustments to the scanned
image in the preview screen.
4. Select Save if you want to keep the application open for another scan, or select Done to exit the
application.
5. After the scan is saved, a Windows Explorer window will open in the directory where the scan
was saved.
NOTE: There is a limited number of computers that can have the scan function activated at the
same time. Select Scan on the printer display and you will see the computers that are currently
available for scanning.
30 Chapter 5 Copy and scan ENWW
Tips for copy success
Clean the scanner glass and make sure that there are no foreign materials adhering to it.
●
To increase or decrease the contrast of your printed output, select Copy from the printer display
●
and then select Lighter/Darker to adjust the contrast.
To select the paper size and paper type of the printed output, select Copy from the printer
●
display. From the Copy menu, select Paper Type to choose plain or photo paper and photo
paper size.
To resize the image, select Copy from the printer display, and then select Resize.
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ENWW Tips for copy success 31
Tips for scan success
Clean the scanner glass and make sure that there are no foreign materials adhering to it.
●
After you select Scan from the printer display, choose the computer that you want to scan to
●
from the list of printers on the printer display.
If you want to scan a document with several pages into one file instead of multiple files, start the
●
scan with the printer software instead of selecting Scan from the printer display.
32 Chapter 5 Copy and scan ENWW
6Fax
You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to
be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used
numbers. From the printer control panel, you can also set a number of fax options, such as resolution
and the contrast between lightness and darkness on the faxes you send.
NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You
might have already done this as part of the initial setup, by using either the control panel or the HP
software provided with the printer. You can verify the fax is set up correctly by running the fax setup
test from the control panel. For more information on the fax test, see
Send a fax
●
Receive a fax
●
Set up speed-dial entries
●
Test fax setup on page 134.
Change fax settings
●
Fax and digital phone services
●
Fax over Internet Protocol
●
Use reports
●
Tips for fax success
●
ENWW 33
Send a fax
You can send a fax in a variety of ways. Using the printer control panel, you can send a black and
white fax or a color fax. You can also send a fax manually from an attached phone. This allows you to
speak with the recipient before sending the fax.
This section contains the following topics:
Send a standard fax
●
Send a standard fax from the computer
●
Send a fax manually from a phone
●
Send a fax using monitor dialing
●
Schedule a fax to send later
●
Send a fax in Error Correction Mode
●
Send a standard fax
You can easily send a single- or multiple-page black-and-white or color fax by using the printer
control panel.
NOTE: If you need to print confirmation that your faxes were successfully sent, fax confirmation
must be enabled.
TIP: You can also send a fax manually from a phone or by using monitor dialing. These features
allow you to control the pace of your dialing. They are also useful when you want to use a calling card
to charge the call and you have to respond to tone prompts while dialing.
To send a standard fax from the printer control panel
1. Load the original print-side up in the ADF or print-side down on the right front corner of the
scanner glass.
For more information about loading the original, see
2. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
3. Select Black Fax or Color Fax.
If an original is loaded in the ADF, the document is sent to the number you entered. If no original
is detected in the ADF, a message appears that promts you to make a selection.
TIP: If the recipient reports issues with the quality of the fax you sent, you can try changing the
resolution or contrast of your fax.
4. Enter the fax number by using the keypad, and then press OK.
TIP: To add a pause in the fax number you are entering, press * repeatedly, until a dash (-)
appears on the display.
Load original on page 24.
34 Chapter 6 Fax ENWW
Send a standard fax from the computer
You can send a document on your computer as a fax, without printing a copy and faxing it from the
printer.
NOTE: Faxes sent from your computer by this method use the printer's fax connection, not the
Internet connection or computer modem. Therefore, make sure the printer is connected to a working
telephone line and that the fax function is set up and functioning correctly.
To use this feature, you must install the printer software using the HP software CD provided with the
printer.
To send a standard fax from the computer
1. Open the document on your computer that you want to fax.
2. On the File menu in your software application, click Print.
3. From the Name list, select the printer that has “fax” in the name.
4. To change settings (such as selecting to send the document as a black fax or a color fax), click
the button that opens the Properties dialog box. Depending on your software application, this
button might be called Properties, Options, Printer Setup, Printer, or Preferences.
5. After you have changed any settings, click OK.
6. Click Print or OK.
7. Enter the fax number and other information for the recipient, change any further settings for the
fax, and then click Send Fax. The printer begins dialing the fax number and faxing the
document.
Send a fax manually from a phone
Sending a fax manually allows you to make a phone call and talk with the recipient before you send
the fax. This is useful if you want to inform the recipient that you are going to send them a fax before
sending it. When you send a fax manually, you can hear the dial tones, telephone prompts, or other
sounds through the handset on your telephone. This makes it easy for you to use a calling card to
send your fax.
Depending on how the recipient has their fax machine set up, the recipient might answer the phone,
or the fax machine might take the call. If a person answers the phone, you can speak with the
recipient before sending the fax. If a fax machine answers the call, you can send the fax directly to
the fax machine when you hear the fax tones from the receiving fax machine.
To send a fax manually from an extension phone
1. Load the original print-side up in the ADF or print-side down on the right front corner of the
scanner glass.
For more information about loading the original, see
2. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
Load original on page 24.
ENWW Send a fax 35
3. Dial the number by using the keypad on the phone that is connected to the printer.
NOTE: Do not use the keypad on the control panel of the printer when manually sending a fax.
You must use the keypad on your phone to dial the recipient's number.
4. If the recipient answers the telephone, you can engage in a conversation before sending your
fax.
NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax
machine. Proceed to the next step to transmit the fax.
5. When you are ready to send the fax, press OK, select Send New Fax, and then select Black or
Color.
If you were speaking with the recipient before sending the fax, inform the recipient that they
should press Receive Fax Manually on their fax machine after they hear fax tones.
The telephone line is silent while the fax is transmitting. At this point, you can hang up the
telephone. If you want to continue speaking with the recipient, remain on the line until the fax
transmission is complete.
Send a fax using monitor dialing
Monitor dialing allows you to dial a number from the printer control panel as you would dial a regular
telephone. When you send a fax using monitor dialing, you can hear the dial tones, telephone
prompts, or other sounds through the speakers on the printer. This enables you to respond to
prompts while dialing, as well as control the pace of your dialing.
TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start
sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If
this is the case, you can create a speed dial entry to store the PIN for your calling card. For more
information, see
NOTE: Make sure the volume is turned on to hear a dial tone.
To send a fax using monitor dialing from the printer control panel
1. Load the original print-side up in the ADF or print-side down on the right front corner of the
scanner glass.
For more information about loading the original, see
2. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
3. Select Black Fax or Color Fax.
●
●
4. When you hear the dial tone, enter the number by using the keypad on the printer control panel.
5. Follow any prompts that might occur.
Set up speed-dial entries on page 43.
If the printer detects an original loaded in the ADF, you can hear a dial tone.
If the original is loaded on the scanner glass, select Fax from Glass.
Load original on page 24.
Your fax is sent when the receiving fax machine answers.
36 Chapter 6 Fax ENWW
Schedule a fax to send later
You can schedule a black and white fax to be sent within the next 24 hours. This enables you to send
a black and white fax late in the evening, when phone lines are not as busy or phone rates are lower.
The printer automatically sends your fax at the specified time.
You can only schedule one fax to be sent at a time. You can continue to send faxes normally, while
a fax is scheduled.
NOTE: You can only send a black and white fax from memory.
To schedule a fax from the printer control panel
1. Load your original print-side up in the ADF.
For more information about loading the original, see
2. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
3. Select Settings, and then select Schedule a Fax.
4. Enter the fax delay time by pressing the Up and Down buttons, and then press OK to confirm.
5. When you hear the dial tone, enter the number by using the keypad on the printer control panel.
6. Select Scan, select Start, and then press OK.
The printer scans all pages and sends the fax at the scheduled time.
To cancel a scheduled fax
1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
2. Select Settings, and then select Schedule a Fax.
3. Select the scheduled fax that you want to delete, select Delete, and then press OK.
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that
occur during transmission and automatically requesting retransmission of the erroneous portion.
Phone charges are unaffected, or might even be reduced, on good phone lines. On poor phone lines,
ECM increases sending time and phone charges, but sends the data much more reliably. The default
setting is On. Turn ECM off only if it increases phone charges substantially, and if you can accept
poorer quality in exchange for reduced charges.
Load original on page 24.
Before turning the ECM setting off, consider the following. If you turn ECM off:
The quality and transmission speed of faxes you send and receive are affected.
●
The Fax Speed is automatically set to Medium.
●
You can no longer send or receive faxes in color.
●
ENWW Send a fax 37
To change the ECM setting from the control panel
1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
2. Select Settings, and then select Advanced Settings.
3. Select Error Correction.
4. Select On or Off, and then press OK.
38 Chapter 6 Fax ENWW
Receive a fax
You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must
receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer
automatically answers incoming calls and receives faxes after the number of rings that are specified
by the Rings to Answer setting. (The default Rings to Answer setting is five rings.)
If you receive a Legal-size (216 mm x 279 mm) or larger fax and the printer is not currently set to use
Legal-size paper, the printer reduces the fax so that it fits on the paper that is loaded.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory
until the copying finishes. This can reduce the number of fax pages stored in memory.
Receive a fax manually
●
Reprint received faxes from memory
●
Forward faxes to another number
●
Set the paper size for received faxes
●
Block unwanted fax numbers
●
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still
connected. This is referred to as manual faxing. Use the instructions in this section to receive
a manual fax.
NOTE: You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is:
Directly connected to the printer (on the 2-EXT port).
●
On the same phone line, but not directly connected to the printer.
●
To receive a fax manually
1. Make sure the printer is turned on and you have paper loaded in the input tray.
2. Remove any originals from the ADF.
3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before
the printer answers. Or turn off the Auto Answer setting so that the printer does not automatically
answer incoming calls.
4. If you are currently on the phone with the sender, instruct the sender to press Send New Fax on
the fax machine.
5. When you hear fax tones from a sending fax machine, do the following:
a. From the Home screen on the printer display, press the Up and Down buttons to select
Fax, press OK, and then select Receive Fax Manually.
b. After the printer begins to receive the fax, you can hang up the phone or remain on the line.
The phone line is silent during fax transmission.
ENWW Receive a fax 39
Reprint received faxes from memory
The received faxes, which are not printed out, are stored in memory.
NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or
delete the faxes from memory. You might also want to delete the faxes in memory for security or
privacy purposes.
Depending on the sizes of the faxes in memory, you can reprint up to eight of the most recently
printed faxes, if they are still in memory. For example, you might need to reprint your faxes if you lost
the copy of your last printout.
To reprint faxes in memory from the printer control panel
1. Make sure you have paper loaded in the input tray. For more information, see
on page 20.
2. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
3. Select Settings, and then select Reprint Missed Faxes.
The faxes are displayed in the reverse order from which they were received with the most
recently received fax first.
4. Select the fax you want to print, and then select Print.
5. If you want to stop reprinting the fax, select Cancel, and then press OK.
Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. A received color fax is
forwarded in black and white.
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test
fax to make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the printer control panel
1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
Load media
2. Select Settings, and then select Advanced Settings.
3. Select Fax Forwarding, and then select Fax Forward.
4. Select On with Print to print and forward the fax, or select On to forward the fax.
NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if
it is not turned on), the printer prints the fax. If you set up the printer to print error reports for
received faxes, it also prints an error report.
40 Chapter 6 Fax ENWW
5. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and
then select Done. Enter the required information for each of the following prompts: start date,
start time, end date, and end time.
6. Fax forwarding is activated. Select OK to confirm.
If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and
phone number. When the power is restored to the printer, the fax forwarding setting is still On.
NOTE: You can cancel fax forwarding by selecting Off from the Fax Forwarding menu.
Set the paper size for received faxes
You can select the paper size for received faxes. The paper size you select should match what is
loaded in your input tray. Faxes can be printed on Letter, A4, or Legal paper only.
NOTE: If an incorrect paper size is loaded in the input tray when you receive a fax, the fax does not
print and an error message appears on the display. Load Letter, A4, or Legal paper, and then press
OK to print the fax.
To set the paper size for received faxes from the printer control panel
1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
2. Select Settings.
3. Select Fax Paper Size, and then select an option.
Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block specific fax
numbers so the printer does not print faxes received from those numbers. When an incoming fax call
is received, the printer compares the number to the list of junk fax numbers to determine if the call
should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not
printed. (The maximum number of fax numbers you can block varies by model.)
NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/
region, Junk Fax Blocker does not appear in the Fax Options or Fax Settings menu.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not
subscribed to a Caller ID service.
Add numbers to the junk fax list
●
Remove numbers from the junk fax list
●
Add numbers to the junk fax list
You can block specific numbers by adding them to the junk fax list.
To add a number to the junk fax list
1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
2. Select Settings, and then select Junk Fax.
ENWW Receive a fax 41
3. A message appears stating that Caller ID is required to block junk faxes. Select OK to continue.
4. Select Add a Number.
5. To select a fax number to block from the caller ID list, select From Call History.
- or -
To manually enter a fax number to block, select Enter New Number.
6. After entering a fax number to block, select Done.
NOTE: Make sure you enter the fax number as it appears on the control panel display, and not
the fax number that appears on the fax header of the received fax, as these numbers can be
different.
Remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove a number from your junk fax list.
To remove numbers from the list of junk fax numbers
1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
2. Select Settings, and then select Junk Fax.
3. Select the number you want to remove, and then select Remove a Number.
4. Press OK to confirm the deletion.
42 Chapter 6 Fax ENWW
Set up speed-dial entries
You can set up frequently used fax numbers as speed-dial entries. This allows you to dial those
numbers quickly by using the printer control panel.
TIP: In addition to creating and managing speed-dial entries from the printer control panel, you can
also use tools available on your computer, such as the HP software included with the printer.
This section contains the following topics:
Set up and change speed-dial entries
●
Delete speed-dial entries
●
Set up and change speed-dial entries
You can store fax numbers as speed-dial entries.
To set up speed-dial entries
1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
2. Select Settings, and then select Phone Book.
3. Select Add Contact.
4. Type the name of the entry, and then select Next.
5. Type the fax number, and then select Done.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an
access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.
To change speed-dial entries
1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
2. Select Settings, and then select Phone Book.
3. Select the entry you want to change, and then press OK.
4. Select Edit, and then make your changes in the fax name, and then select Next.
5. Make your changes in the fax number, and then select Done.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an
access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.
ENWW Set up speed-dial entries 43
Delete speed-dial entries
To delete speed-dial entries
1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
2. Select Settings, and then select Phone Book.
3. Select the entry you want to delete, and then select Delete to confirm.
44 Chapter 6 Fax ENWW
Change fax settings
Use the following steps to change the initial settings or to configure other options for faxing.
Configure the fax header
●
Set the answer mode (Auto answer)
●
Set the number of rings before answering
●
Change the answer ring pattern for distinctive ring
●
Set the dial type
●
Set the redial options
●
Set the fax speed
●
Set the fax sound volume
●
Configure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP recommends
that you set up the fax header by using the HP software provided with the printer. You can also set up
the fax header from the printer control panel, as described here.
NOTE: In some countries/regions, the fax header information is a legal requirement.
To set or change the fax header
1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
2. Select Settings, and then select Fax Header.
3. Enter your personal or company name and fax number, and then select Done.
Set the answer mode (Auto answer)
The answer mode determines whether the printer answers incoming calls.
Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The
●
printer answers all incoming calls and faxes.
Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to
●
respond in person to the incoming fax call or else the printer does not receive faxes.
To set the answer mode
1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
2. Select Settings.
3. Select Auto Answer, select On or Off, and then press OK.
ENWW Change fax settings 45
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls
are automatically answered.
The Rings to Answer setting is important if you have an answering machine on the same phone line
as the printer, because you want the answering machine to answer the phone before the printer does.
The number of rings to answer for the printer should be greater than the number of rings to answer
for the answering machine.
For example, set your answering machine to a low number of rings and the printer to answer in the
maximum number of rings. (The maximum number of rings varies by country/region.) In this setup,
the answering machine answers the call and the printer monitors the line. If the printer detects fax
tones, it receives the fax. If the call is a voice call, the answering machine records the incoming
message.
To set the number of rings before answering
1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
2. Select Settings, and then select Advanced Settings.
3. Select Ring Settings, and then select Rings to Answer.
4. Select up and down arrows to change the number of rings.
5. Select OK to accept the setting.
Change the answer ring pattern for distinctive ring
Many phone companies offer a distinctive ring feature that allows you to have several phone numbers
on one phone line. When you subscribe to this service, each number is assigned a different ring
pattern. You can set up the printer to answer incoming calls that have a specific ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring
pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or
triple rings for a fax number. When the printer detects the specified ring pattern, it answers the call
and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set
distinctive ring. With this feature, the printer recognizes and records the ring pattern of an incoming
call and, based on this call, automatically determines the distinctive ring pattern assigned by your
telephone company to fax calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All Rings.
NOTE: The printer cannot receive faxes when the main phone number is off the hook.
To change the answer ring pattern for distinctive ring
1. Verify that the printer is set to answer fax calls automatically.
2. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
3. Select Settings, and then select Advanced Settings.
46 Chapter 6 Fax ENWW
4. Select Ring Settings, and then select Distinctive Ring.
5. A message appears stating that this setting should not be changed unless you have multiple
numbers on the same telephone line. Select Yes to continue.
6. Do one of the following:
Select the ring pattern assigned by your telephone company to fax calls.
●
- Or -
Select Auto Detect, and then follow the instructions on the printer control panel.
●
NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the
feature before it finishes, the ring pattern is automatically set to the default, which is All Rings.
NOTE: If you are using a PBX phone system that has different ring patterns for internal and
external calls, you must call the fax number from an external number.
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not
change the setting unless you know that your phone line cannot use tone dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
2. Select Settings, and then select Advanced Settings.
3. Select Dial Type, select Tone Dialing or Pulse Dialing, and then press OK.
Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not answer or was
busy, the printer attempts to redial based on the settings for the busy-redial and no-answer-redial
options. Use the following procedure to turn the options on or off.
When Busy: If this option is turned on, the printer redials automatically if it receives a busy
●
signal. The factory-set default for this option is Redial.
When No answer: If this option is turned on, the printer redials automatically if the receiving fax
●
machine does not answer. The factory-set default for this option is No Redial.
To set the redial options
1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
2. Select Settings, and then select Auto Redial.
3. Select the appropriate option, and then press OK.
ENWW Change fax settings 47
Set the fax speed
You can set the fax speed used to communicate between your printer and other fax machines when
sending and receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be required:
An Internet phone service
●
A PBX system
●
Fax over Internet Protocol (FoIP)
●
An integrated services digital network (ISDN) service
●
If you experience problems sending and receiving faxes, try using a lower Fax Speed. The following
table provides the available fax speed settings.
Fax speed setting Fax speed
Fast v.34 (33600 bps)
Medium v.17 (14400 bps)
Slow v.29 (9600 bps)
To set the fax speed
1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
2. Select Settings, and then select Advanced Settings.
3. Select Fax Speed.
4. Select an option, and then press OK.
Set the fax sound volume
Use this procedure to increase or decrease the volume of the fax sounds.
To set the fax sound volume
1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
2. Select Settings, and then select Advanced Settings.
3. Select Ring Settings, and then select Fax Sound Volume.
4. Select Soft, Loud, or Off, and then press OK.
48 Chapter 6 Fax ENWW
Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such as the following:
DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be
●
called ADSL in your country/region.)
PBX: A private branch exchange (PBX) phone system.
●
ISDN: An integrated services digital network (ISDN) system.
●
FoIP: A low-cost phone service that allows you to send and receive faxes with your printer by
●
using the Internet. This method is called Fax over Internet Protocol (FoIP). For more information,
Fax over Internet Protocol on page 50.
see
HP printers are designed specifically for use with traditional analog phone services. If you are in
a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-toanalog filters or converters when setting up the printer for faxing.
NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or
providers, in all digital environments, or with all digital-to-analog converters. It is always
recommended that you discuss with the telephone company directly for the correct setup options
based on their line services provided.
ENWW Fax and digital phone services 49
Fax over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send and receive faxes
with your printer by using the Internet. This method is called Fax over Internet Protocol (FoIP).
You probably use a FoIP service (provided by your telephone company) when you:
Dial a special access code along with the fax number, or
●
Have an IP converter box that connects to the Internet and provides analog phone ports for the
●
fax connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-
LINE" on the printer. This means that your connection to the Internet must be done either through
a converter box (which supplies regular analog phone jacks for fax connections) or your telephone
company.
TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often
limited. If you experience problems faxing, try using a slower fax speed or disabling the fax errorcorrection mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes. (For
more information about changing the fax speed, see
information about using ECM, see
If you have questions about Internet faxing, contact your Internet faxing services support department
or your local service provider for further assistance.
Set the fax speed on page 48. For more
Send a fax in Error Correction Mode on page 37.
50 Chapter 6 Fax ENWW
Use reports
You can set up the printer to print error reports and confirmation reports automatically for each fax
you send and receive. You can also manually print system reports as required; these reports provide
useful system information about the printer.
By default, the printer is set to print a report only if there is a problem sending or receiving a fax.
A confirmation message that indicates whether a fax was successfully sent appears briefly on the
control panel display after each transaction.
NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel or
the HP software.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you
receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing
delays. You do not need to replace the ink cartridges until prompted to do so.
NOTE: Ensure that the printheads and ink cartridges are in good conditions and installed properly.
For more information, see
This section contains the following topics:
Print fax confirmation reports
●
Print and view the fax log
●
Print the details of the last fax transaction
●
Work with ink cartridges on page 55.
Print a Caller ID report
●
View the Call History
●
Print fax confirmation reports
If you require printed confirmation that your faxes were successfully sent, follow these instructions to
enable fax confirmation before sending any faxes.
The default fax confirmation setting is Error Only.
NOTE: You can include an image of the first page of the fax on the Fax Sent Confirmation report if
you select After Send Fax or On Always, and if you scan the fax to send from memory or use the
Scan and Fax option.
To enable fax confirmation
1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
2. Select Settings, select Advanced Settings, and then select Fax Confirmation.
3. Select one of the following options, and then press OK.
Off Does not print a fax confirmation report when you send
and receive faxes successfully.
After Send Fax Prints a fax confirmation report for every fax you send.
After Receive Fax Prints a fax confirmation report for every fax you receive.
ENWW Use reports 51
On Always Prints a fax confirmation report for every fax you send and
Error Only Prints a fax confirmation report for every fax error. This is
Print and view the fax log
You can print a log of faxes that have been received and sent by the printer.
To print the fax log from the printer control panel
1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
2. Select Settings, select Advanced Settings, and then select Fax Reports.
3. Select Fax Log, and then press OK.
Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include
the fax number, number of pages, and the fax status.
To print the Last Fax Transaction report
receive.
the default setting.
1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
2. Select Settings, select Advanced Settings, and then select Fax Reports.
3. Select Last Transaction Report, and then press OK.
Print a Caller ID report
Use the following procedure to print a list of Caller ID fax numbers.
To print a Caller ID History report
1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
2. Select Settings, select Advanced Settings, and then select Fax Reports.
3. Select Caller ID Report, and then press OK.
View the Call History
Use the following procedure to print a list of all the calls placed from the printer.
52 Chapter 6 Fax ENWW
To view the Call History
1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and
then press OK.
2. Select Settings, and then select Junk Fax.
3. Select Add a Number, select From Call History, and then press OK.
ENWW Use reports 53
Tips for fax success
Load the original print-side up in the ADF or print-side down on the right front corner of the
●
scanner glass.
For more information about loading the original, see
Clean the scanner glass and make sure that there are no foreign materials adhering to it.
●
Turn on Error Correction Mode (ECM) to send color faxes.
●
For more information about turning on ECM, see
on page 37.
After the fax memory becomes full, the printer does not receive any faxes until you print or
●
delete the faxes from memory.
For more information about reprinting the faxes in the memory, see
memory on page 40.
You can set up the printer to answer incoming calls with a specific ring pattern. Use this feature
●
only when you have subscribed to the service, which allows several phone numbers on one
phone line from your phone service provider.
Load original on page 24.
Send a fax in Error Correction Mode
Reprint received faxes from
54 Chapter 6 Fax ENWW
7 Work with ink cartridges
This section contains the following topics:
Check estimated ink levels
●
Order ink supplies
●
Choose right ink cartridges
●
Replace ink cartridges
●
Use single-cartridge mode
●
Cartridge warranty information
●
Tips for working with ink cartridges
●
ENWW 55
Check estimated ink levels
You can easily check the ink supply level to determine how soon you might need to replace an ink
cartridge. The ink supply level shows an estimate of the amount of ink remaining in the ink cartridges.
To check the ink levels from the printer control panel
From the Home screen on the printer display, select Ink Levels. Then the printer displays the
●
current ink levels.
NOTE: If you do not see the Home screen, press the Home button.
To check the ink levels from the printer software
1. Depending on your operating system, do one of the following to open the printer software:
Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps on
●
the app bar, and then click the icon with the printer's name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
●
select All Programs, click HP, click HP Officejet 2620 series, and then click HP Officejet
2620 series.
2. In the printer software, click Estimated Ink Levels.
NOTE: If you have installed a refilled or remanufactured ink cartridge, or an ink cartridge that has
been used in another printer, the ink level indicator might be inaccurate or unavailable.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you
receive a low-ink warning message, consider having a replacement ink cartridge available to avoid
possible printing delays. You do not have to replace the ink cartridges until the print quality is
unacceptable.
NOTE: Ink from the ink cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the printer and cartridges for printing, and in
printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some
residual ink is left in the ink cartridge after it is used. For more information, see
inkusage.
www.hp.com/go/
56 Chapter 7 Work with ink cartridges ENWW
Order ink supplies
Before ordering cartridges, locate the correct cartridge number.
Locate the cartridge number on the printer
The cartridge number is located inside the cartridge access door.
●
Locate the cartridge number from the printer software
1. Depending on your operating system, do one of the following to open the printer software:
Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps on
●
the app bar, and then click the icon with the printer's name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
●
select All Programs, click HP, click HP Officejet 2620 series, and then click HP Officejet
2620 series.
2. In the printer software, click Shop, click Shop For Supplies Online, and then follow the on-screen
instructions.
To order original HP supplies for the HP Officejet 2620 series, go to
prompted, choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: Ordering ink cartridges online is not supported in all countries/regions. If it is not available in
your country/region, you may still view supplies information and print a list for reference when
shopping at a local HP reseller.
www.hp.com/buy/supplies. If
ENWW Order ink supplies 57
Choose right ink cartridges
HP recommends that you use Original HP ink cartridges. Original HP ink cartridges are designed and
tested with HP printers to help you easily produce great results, time after time.
58 Chapter 7 Work with ink cartridges ENWW
Replace ink cartridges
To replace the ink cartridges
1. Check that power is on.
2. Load paper.
3. Remove the ink cartridge.
a. Open the cartridge access door and wait for the print carriage to move to the center of the
pinter.
b. Press down to release the ink cartridge, and then remove it from the slot.
4. Insert new ink cartridge.
a. Remove the ink cartridge from the packaging.
ENWW Replace ink cartridges 59
b. Remove the plastic tape using the pink pull tab.
c. Slide the ink cartridge into slot until it clicks into place.
d. Close the cartridge access door.
NOTE: The HP printer software prompts you to align the ink cartridges when you print a
document after installing a new ink cartridge.
60 Chapter 7 Work with ink cartridges ENWW
Use single-cartridge mode
Use the single-cartridge mode to operate the HP Officejet 2620 series with only one ink cartridge. The
single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage.
NOTE: When the HP Officejet 2620 series operates in single-cartridge mode, a message is
displayed on screen. If the message is displayed and two ink cartridges are installed in the printer,
verify that the protective piece of plastic tape has been removed from each ink cartridge. When
plastic tape covers the ink cartridge contacts, the printer cannot detect that the ink cartridge is
installed.
To exit single-cartridge mode
Install both the black and tri-color cartridges in the HP Officejet 2620 series to exit single-
●
cartridge mode.
ENWW Use single-cartridge mode 61
Cartridge warranty information
The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing
device. This warranty does not cover HP ink cartridges that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be
found on the cartridge as indicated:
For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the
printer.
62 Chapter 7 Work with ink cartridges ENWW
Tips for working with ink cartridges
Use the following tips to work with ink cartridges:
To protect the ink cartridges from drying out, always turn the printer off using the On button, and
●
wait until the On button light goes out.
Do not open or untape ink cartridges until you are ready to install them. Leaving tape on the ink
●
cartridges reduces ink evaporation.
Insert the ink cartridges into the correct slots. Match the color and icon of each ink cartridge to
●
the color and icon for each slot. Make sure the ink cartridges snap into place.
After you insert new ink cartridges, align the printer for best print quality. See
●
quality on page 74 for more information.
When the Estimated Ink Levels in the printer software shows one or both ink cartridges in a low
●
state, consider getting replacement cartridges to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable. See
cartridges on page 59 for more information.
If you remove an ink cartridge from the printer for any reason, try to replace it again as soon as
●
possible. Outside of the printer, if unprotected, ink cartridges begin to dry out.
Improve print
Replace ink
ENWW Tips for working with ink cartridges 63
64 Chapter 7 Work with ink cartridges ENWW
8 Connectivity
This section contains the following topics:
Connect a new printer
●
USB connection
●
ENWW 65
Connect a new printer
If you have not connected the printer to your computer, or you want to connect another new printer of
the same model to your computer, you can use the Connect a new printer function to set up the
connection.
NOTE: Use this method if you have already installed the printer software.
1. Depending on your operating system, do one of the following:
Windows 8: On the Start screen, right-click an empty area on the screen, and then click All
●
Apps on the app bar.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
●
select All Programs, click HP, and then click HP Officejet 2620 series.
2. Select Printer Setup & Software.
3. Select Connect a new printer. Follow the on-screen instructions.
66 Chapter 8 Connectivity ENWW
USB connection
The HP Officejet 2620 series supports a rear USB 2.0 High Speed port for connection to a computer.
To connect the printer with the USB cable
1. Insert the printer software CD in the computer CD-ROM drive.
2. Follow the on-screen instructions. When you are prompted, connect the printer to the computer
by selecting USB on the Connection Options screen.
NOTE: Do not connect the USB cable to the printer until you are prompted to do so.
3. Follow the on-screen instructions.
If the printer software has been installed, the printer will operate as a plug-and-play device. If the
software has not been installed, insert the CD that came with the printer and follow the on-screen
instructions.
ENWW USB connection 67
68 Chapter 8 Connectivity ENWW
9 Solve a problem
This section contains the following topics:
Clear paper jam
●
Clear print carriage
●
Improve print quality
●
Unable to print
●
Resolve copy and scan issues
●
Resolve fax issues
●
HP support
●
ENWW 69
Clear paper jam
Use the following steps to clear a paper jam.
To clear a paper jam from the input tray
1. Pull the paper gently out of the input tray.
2. Press the OK button on the control panel to continue the current job.
To clear a paper jam from the output tray
1. Pull the paper gently out of the output tray.
2. Press the OK button on the control panel to continue the current job.
To clear a paper jam from the cartridge access area
1. Open the cartridge access door and slide the print carriage to the right to access the paper jam.
2. Press the OK button on the control panel to continue the current job.
To clear a paper jam inside of the printer
1. Open the cleanout door located on the bottom of the printer. Press tabs on both sides of the
cleanout door.
70 Chapter 9 Solve a problem ENWW
2. Remove the jammed paper.
3. Close the cleanout door. Gently push the door towards the printer until both latches snap into
place.
4. Press the OK button on the control panel to continue the current job.
To clear a jam in the automatic document feeder
1. Lift the cover of the ADF.
2. Lift the tab located on the front edge of the ADF.
ENWW Clear paper jam 71
3. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and
wheels for torn pieces of paper that might remain inside the printer. If you do not remove all the
pieces of paper from the printer, more paper jams are likely to occur.
4. Close the cover of the ADF, pressing down firmly until it snaps into place.
5. Press the OK button on the control panel to continue the current job.
If the above solutions do not resolve the problem,
Prevent paper jams
Do not overfill the input tray.
●
Remove printed papers from the output tray frequently.
●
Ensure that paper loaded in the input tray lays flat, and the edges are not bent or torn.
●
Do not combine different paper types and paper sizes in the input tray; the entire stack of paper
●
in the input tray must be the same size and type.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the
●
paper-width guide does not bend the paper in the input tray.
Do not force paper too far forward in the input tray.
●
Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until
●
the out of paper message appears before adding paper.
If the above solutions do not resolve the problem,
click here for more online troubleshooting.
click here for more online troubleshooting.
72 Chapter 9 Solve a problem ENWW
Clear print carriage
Remove any objects, such as paper, that are blocking the print carriage.
See Clear paper jam on page 70 for more information.
NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when
removing jammed paper from inside the printer.
Click here to go online for more information.
ENWW Clear print carriage 73
Improve print quality
NOTE: To protect the ink cartridges from drying out, always turn the printer off using the On button,
and wait until the On button light goes out.
1. Make sure you are using Original HP ink cartridges and HP recommended papers.
2. Check the printer software to make sure you have selected the appropriate paper type from the
Media drop-down list and print quality in the Quality Settings area.
In the printer software, click Print, Scan & Fax and then click Set Preferences to access the print
properties.
3. Check the estimated ink levels to determine if the ink cartridges are low on ink.
For more information, see
ink consider replacing them.
4. Align the ink cartridges.
To align the cartridges from the printer software
a. Load letter or A4 unused plain white paper into the input tray.
b. Depending on your operating system, do one of the following to open the printer software:
Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps
●
on the app bar, and then click the icon with the printer's name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
●
select All Programs, click HP, click HP Officejet 2620 series, and then click HP
Officejet 2620 series.
c. In the printer software, click Print, Scan & Fax, and then click Maintain Your Printer to
access the printer toolbox.
The printer toolbox appears.
d. Click Align Ink Cartridges on the Device Services tab.
The printer prints an alignment sheet.
Check estimated ink levels on page 56. If the ink cartridges are low on
74 Chapter 9 Solve a problem ENWW
e. Load the cartridge alignment sheet print side down on the right front corner of the scanner
glass.
f. Follow the instructions on the printer display to align the cartridges. Recycle or discard the
cartridge alignment sheet.
To align the cartridges from the printer display
a. From the Home screen on the printer display, press the Up and Down buttons to select
Tools, and then press OK.
NOTE: If you do not see the Home screen, press the Home button.
b. From the Tools menu on the printer display, select Align Printer. Follow the on-screen
instructions.
5. Print a diagnostics page if the ink cartridges are not low on ink.
To print a diagnostics page from the printer software
a. Load letter or A4 unused plain white paper into the input tray.
b. Depending on your operating system, do one of the following to open the printer software:
Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps
●
on the app bar, and then click the icon with the printer's name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
●
select All Programs, click HP, click HP Officejet 2620 series, and then click HP
Officejet 2620 series.
c. In the printer software, click Print, Scan & Fax, and then click Maintain Your Printer to
access the printer toolbox.
ENWW Improve print quality 75
d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page.
Review the blue, magenta, yellow, and black boxes on the diagnostics page.
To print a diagnostics page from the printer display
a. From the Home screen on the printer display, press the Up and Down buttons to select
Tools, and then press OK.
NOTE: If you do not see the Home screen, press the Home button.
b. From the Tools menu on the printer display, select Print Quality Report. Follow the on-
screen instructions.
6. Do one of the following to clean the ink cartridges, if the diagnostic page shows steaks or
missing portions of the color and black boxes.
To clean the cartridges from the printer software
a. Load letter or A4 unused plain white paper into the input tray.
b. Depending on your operating system, do one of the following to open the printer software:
76 Chapter 9 Solve a problem ENWW
Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps
●
on the app bar, and then click the icon with the printer's name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
●
select All Programs, click HP, click HP Officejet 2620 series, and then click HP
Officejet 2620 series.
c. In the printer software, click Print, Scan & Fax, and then click Maintain Your Printer to
access the Printer Toolbox.
d. Click Clean Ink Cartridges on the Device Services tab. Follow the on-screen instructions.
To clean the cartridges from the printer display
a. From the Home screen on the printer display, press the Up and Down buttons to select
Tools, and then press OK.
NOTE: If you do not see the Home screen, press the Home button.
b. From the Tools menu on the printer display, select Clean Printhead. Follow the on-screen
instructions.
If the above solutions do not resolve the problem,
click here for more online troubleshooting.
ENWW Improve print quality 77
Unable to print
If you are having trouble printing, you can download the HP Print and Scan Doctor, which can
troubleshoot this issue for you automatically. To get the utility, click the appropriate link:
Take me to the HP Print and Scan Doctor download page.
NOTE: The HP Print and Scan Doctor may not be available in all languages.
To resolve print issues
Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable
to print, try the following in order:
1. Check for error messages from the printer display and resolve them by following the on-screen
instructions.
2. Disconnect and reconnect the USB cable.
3. Verify that the printer is not paused or offline.
To verify that the printer is not paused or offline
a. Depending on your operating system, do one of the following:
Windows 8: Point to or tap the upper-right corner of the screen to open the Charms
●
bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
Windows 7: From the Windows Start menu, click Devices and Printers.
●
Windows Vista: From the Windows Start menu, click Control Panel, and then click
●
Printers.
Windows XP: From the Windows Start menu, click Control Panel, and then click
●
Printers and Faxes.
b. Either double-click the icon for your printer, or right-click the icon for your printer and select
See what’s printing to open the print queue.
c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use
Printer Offline.
d. If you make any changes, try to print again.
4. Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer
a. Depending on your operating system, do one of the following:
Windows 8: Point to or tap the upper-right corner of the screen to open the Charms
●
bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
Windows 7: From the Windows Start menu, click Devices and Printers
●
.
78 Chapter 9 Solve a problem ENWW
●
●
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set
as Default Printer.
d. Try using your printer again.
5. Restart the print spooler.
To restart the print spooler
a. Depending on your operating system, do one of the following:
Windows 8
i. Point to or tap the upper-right corner of the screen to open the Charms bar, and then
ii. Click or tap Control Panel, and then click or tap System and Security.
Windows Vista: From the Windows Start menu, click Control Panel, and then click
Printers.
Windows XP: From the Windows Start menu, click Control Panel, and then click
Printers and Faxes.
click the Settings icon.
Windows 7
Windows Vista
iii. Click or tap Administrative Tools, and then double-click or double-tap Services.
iv. Right-click or touch and hold Print Spooler, and then click Properties.
v. On the General tab, next to Startup type, make sure that Automatic is selected.
vi. If the service is not already running, under Service status, click or tap Start, and then
click or tap OK.
i. From the Windows Start menu, click Control Panel, System and Security, and then
Administrative Tools.
ii. Double-click Services.
iii. Right-click the Print Spooler, and then click Properties
iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v. If the service is not already running, under Service status, click Start, and then click
OK.
i. From the Windows Start menu, click Control Panel, System and Maintenance,
Administrative Tools.
.
ii. Double-click Services.
iii. Right-click the Print Spooler service, and then click Properties.
ENWW Unable to print 79
Windows XP
6. Restart the computer.
7. Clear the print queue.
iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v. If the service is not already running, under Service status, click Start, and then click
OK.
i. From the Windows Start menu, right click My Computer.
ii. Click Manage, and then click Services and Applications.
iii. Double-click Services, and then select Print Spooler.
iv. Right-click Print Spooler, and click Restart to restart the service.
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set
as Default Printer.
d. Try using your printer again.
To clear the print queue
a. Depending on your operating system, do one of the following:
●
●
●
●
Double-click the icon for your printer to open the print queue.
b.
c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click
Yes to confirm.
d. If there are still documents in the queue, restart the computer and try printing again after
the computer has restarted.
e. Check the print queue again to make sure it is clear, and then try to print again.
If the above solutions do not resolve the problem,
Windows 8: Point to or tap the upper-right corner of the screen to open the Charms
bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
Windows 7: From the Windows Start menu, click Devices and Printers.
Windows Vista: From the Windows Start menu, click Control Panel, and then click
Printers.
Windows XP: From the Windows Start menu, click Control Panel, and then click
Printers and Faxes.
click here for more online troubleshooting.
80 Chapter 9 Solve a problem ENWW
Resolve copy and scan issues
HP provides an HP Print and Scan Doctor (Windows only) that can help solve many common “Unable
to scan” issues.
NOTE: The HP Print and Scan Doctor may not be available in all languages.
Take me to the HP Print and Scan Doctor download page.
Learn more about how to solve scan issues. Click here to go online for more information.
Learn how to solve copy issues. Click here to go online for more information.
ENWW Resolve copy and scan issues 81
Resolve fax issues
If you are having faxing problems, you can print a fax test report to check the status of the printer.
The test fails if the printer is not set up correctly for faxing. Perform this test after you have completed
setting up the printer for faxing. For more information, see
Learn more about how to solve fax issues. Click here to go online for more information.
For further assistance, visit the HP online support website: www.hp.com/support.
Test fax setup on page 134.
82 Chapter 9 Solve a problem ENWW
HP support
Register printer
●
Support process
●
HP support by phone
●
Additional warranty options
●
Register printer
By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support,
and product support alerts. If you did not register your printer while installing the software, you can
register now at
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the printer.
http://www.register.hp.com.
2. Visit the HP online support website at
HP online support is available to all HP customers. It is the fastest source for up-to-date product
information and expert assistance, and includes the following features:
Fast access to qualified online support specialists
●
Software and driver updates for the printer
●
Valuable troubleshooting information for common problems
●
Proactive printer updates, support alerts, and HP newsgrams that are available when you
●
register the printer
3. Call HP support.
Support options and availability vary by printer, country/region, and language.
HP support by phone
Phone support options and availability vary by printer, country/region, and language.
This section contains the following topics:
Phone support period
●
Placing a call
●
www.hp.com/support.
Support phone numbers
●
After the phone support period
●
ENWW HP support 83
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the printer. Be prepared to provide the
following information:
Product name (Located on the printer, such as HP Officejet 2620)
●
Product number (located inside the cartridge access door)
●
Serial number (located on the back or bottom of the printer)
●
Messages that appear when the situation occurs
●
Answers to these questions:
●
Has this situation happened before?
◦
Can you recreate it?
◦
Did you add any new hardware or software to your computer at about the time that this
◦
situation began?
Did anything else occur prior to this situation (such as a thunderstorm, the printer was
◦
moved, etc.)?
Support phone numbers
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support website:
support phone number for your country/region to learn more about support options.
Additional warranty options
www.hp.com/support. Contact your HP dealer or call the
Extended service plans are available for the HP Officejet 2620 series at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the services and
warranty area for information about the extended service plans.
84 Chapter 9 Solve a problem ENWW
Prepare trays
Open output tray
Output tray must be open to begin printing.
▲
Close cartridge access door
Cartridge door must be closed to begin printing.
▲
Click here to go online for more information.
ENWW Prepare trays 85
Printer failure
Resolve printer failure.
Turn the printer off, then on. If that does not resolve the problem, contact HP.
▲
Please contact HP support for help .
86 Chapter 9 Solve a problem ENWW
Ink cartridge problem
First try removing and reinserting the ink cartridges. If this does not work, clean the cartridge
contacts. If your problem is still not resolved, replace the ink cartridges. For more information, see
Replace ink cartridges on page 59.
Clean the ink cartridge contacts
CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink
cartridges are reinstalled in the printer as soon as possible. It is not recommended to leave the ink
cartridges outside of the printer longer than 30 minutes. This could result in damage to the printhead
or the ink cartridges.
1. Check that power is on.
2. Open the cartridge access door and wait for the print carriage to move to the center of the
printer.
3. Remove the ink cartridge indicated by the flashing cartridge light on the control panel.
4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts
on the ink cartridge.
The electrical contacts are the small gold-colored dots on the ink cartridge.
5. Wipe only the contacts with a dry swab or lint-free cloth.
CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other
debris elsewhere on the ink cartridge.
ENWW Ink cartridge problem 87
6. On the inside of the printer, locate the contacts for the cartridge.
The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the ink
cartridge.
7. Use a dry swab or lint-free cloth to wipe the contacts.
8. Reinstall the ink cartridge.
9. Close the cartridge access door, and check if the error message has gone away.
10. If you still receive the error message, turn the printer off, and then on again.
NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge
mode to operate the HP Officejet 2620 series with only one ink cartridge.
Click here to go online for more information.
88 Chapter 9 Solve a problem ENWW
Older generation cartridges
You will need to use a newer version of this cartridge. In most cases you can identify a newer version
of the cartridge by looking at the exterior of the cartridge package and finding the Warranty Ends
date.
If it says ‘v1’ several spaces to the right of the date, then the cartridge is the updated newer version. If
it is an older generation cartridge, contact HP support for help or a replacement.
Click here to go online for more information.
ENWW Older generation cartridges 89
90 Chapter 9 Solve a problem ENWW
A Technical information
The technical specifications and international regulatory information for the HP Officejet 2620 series
are provided in this section.
For additional specifications, see the printed documentation that came with the HP Officejet 2620
series.
This section contains the following topics:
Hewlett-Packard Company notices
●
Specifications
●
Environmental product stewardship program
●
Regulatory notices
●
ENWW 91
Hewlett-Packard Company notices
The information contained herein is subject to change without notice.
All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior
written permission of Hewlett-Packard, except as allowed under the copyright laws. The only
warranties for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial errors or omissions contained
herein.
© 2013 Hewlett-Packard Development Company, L.P.
Microsoft®, Windows ®, Windows® XP, Windows Vista®, Windows® 7 and Windows® 8 are U.S.
registered trademarks of Microsoft Corporation.
92 Appendix A Technical information ENWW
Specifications
Technical specifications for the HP Officejet 2620 series are provided in this section. For more
product specifications, see the Product Data Sheet at
System requirements
●
Environmental specifications
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Input tray capacity
●
Output tray capacity
●
Paper size
●
Paper weights
●
Print specifications
●
Copy specifications
●
Scan specifications
●
Fax specifications
●
Print resolution
●
Power safety
●
www.hp.com/support.
Cartridge yield
●
Acoustic information
●
System requirements
Software and system requirements are located in the Readme file.
For information about future operating system releases and support, visit the HP online support
website at
www.hp.com/support.
Environmental specifications
Recommended operating temperature range: 15ºC to 32ºC (59ºF to 90ºF)
●
Allowable operating temperature range: 5ºC to 40ºC (41ºF to 104ºF)
●
Humidity: 15% to 80% RH non-condensing; 28ºC maximum dewpoint
●
Nonoperating (storage) temperature range: –40ºC to 60ºC (–40ºF to 140ºF)
●
In the presence of high electromagnetic fields, it is possible the output from the HP Officejet
●
2620 series may be slightly distorted
HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize
●
injected noise due to potential high electromagnetic fields
Input tray capacity
Plain paper sheets (80 g/m2 [20lb]): Up to 50
ENWW Specifications 93
Envelopes: Up to 5
Index cards: Up to 20
Photo paper sheets: Up to 20
Output tray capacity
Plain paper sheets (80 g/m2 [20lb]): Up to 30
Envelopes: Up to 5
Index cards: Up to 10
Photo paper sheets: Up to 10
Paper size
For a complete list of supported media sizes, see the printer software.
Paper weights
Plain Paper: 64 to 90 g/m² (16 to 24 lb)
Envelopes: 75 to 90 g/m² (20 to 24 lb)
Cards: Up to 200 g/m² (110-lb index maximum)
Photo Paper: Up to 280 g/m² (75 lb)
Print specifications
Print speeds vary according to the complexity of the document
●
Method: drop-on-demand thermal inkjet
●
Language: PCL3 GUI
●
Copy specifications
Digital image processing
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Copy speeds vary according to the complexity of the document and model
●
Scan specifications
Resolution: up to 1200 x 1200 dpi
●
For more information about dpi resolution, see the scanner software.
Color: 24-bit color, 8-bit grayscale (256 levels of gray)
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Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)
●
94 Appendix A Technical information ENWW
Fax specifications
Send/Receive black and white faxes or color faxes.
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Up to 99 speed dials.
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Up to 99-page memory (based on ITU-T Test Image #1 at standard resolution). More
●
complicated pages or higher resolution faxes take longer and use more memory.
Manual fax send and receive.
●
Automatic busy redial up to five times (varies by model).
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Automatic no-answer redial one time or two times (varies by model).
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Confirmation and activity reports.
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CCITT/ITU Group 3 fax with Error Correction Mode.
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33.6 Kbps transmission.
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4 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution).
●
More complicated pages or higher resolution faxes take longer and use more memory.
Ring detect with automatic fax/answering machine switching.
●
Fine (dpi) Standard (dpi)
Black 208 x 196 208 x 98
Color 208 x 200 208 x 200
Print resolution
Draft mode
Color Input/Black Render: 300x300dpi
●
Output (Black/Color): Automatic
●
Normal mode
Color Input/Black Render: 600x300dpi
●
Output (Black/Color): Automatic
●
Plain-Best mode
Color Input/Black Render: 600x600dpi
●
Output (Black/Color): Automatic
●
Photo-Best mode
Color Input/Black Render: 600x600dpi
●
Output (Black/Color): Automatic
●
ENWW Specifications 95
Max DPI mode
Color Input/Black Render: 1200x1200dpi
●
Output: Automatic (Black), 4800x1200 optimized dpi (Color)
●
Power safety
NOTE: Use only with the power cord and power adapter supplied by HP.
Cartridge yield
Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.
Acoustic information
If you have Internet access, you can get acoustic information from the HP website. Go to:
www.hp.com/support.
96 Appendix A Technical information ENWW
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