HP Officejet 2620 User Guide
HP Officejet 2620 series
Table of contents
1 HP Officejet 2620 series Help ........................................................................................................................... 1
2 Get to know the HP Officejet 2620 series ......................................................................................................... 3
Printer parts .......................................................................................................................................... 4
Control panel and status lights ............................................................................................................. 6
3 Print ................................................................................................................................................................... 7
Print documents ................................................................................................................................... 8
Print photos ........................................................................................................................................ 10
Print envelopes ................................................................................................................................... 11
Print Quick Forms ............................................................................................................................... 13
Print using the maximum dpi .............................................................................................................. 14
Tips for print success ......................................................................................................................... 15
4 Paper basics ................................................................................................................................................... 17
Recommended papers for printing ..................................................................................................... 18
Load media ......................................................................................................................................... 20
Load original ....................................................................................................................................... 24
Order HP paper supplies .................................................................................................................... 26
5 Copy and scan ................................................................................................................................................ 27
Copy documents ................................................................................................................................ 28
Scan to a computer ............................................................................................................................ 30
Tips for copy success ......................................................................................................................... 31
Tips for scan success ......................................................................................................................... 32
6 Fax .................................................................................................................................................................. 33
Send a fax .......................................................................................................................................... 34
Receive a fax ...................................................................................................................................... 39
Set up speed-dial entries .................................................................................................................... 43
Change fax settings ............................................................................................................................ 45
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Fax and digital phone services ........................................................................................................... 49
Fax over Internet Protocol .................................................................................................................. 50
Use reports ......................................................................................................................................... 51
Tips for fax success ............................................................................................................................ 54
7 Work with ink cartridges .................................................................................................................................. 55
Check estimated ink levels ................................................................................................................. 56
Order ink supplies .............................................................................................................................. 57
Choose right ink cartridges ................................................................................................................. 58
Replace ink cartridges ........................................................................................................................ 59
Use single-cartridge mode ................................................................................................................. 61
Cartridge warranty information ........................................................................................................... 62
Tips for working with ink cartridges .................................................................................................... 63
8 Connectivity .................................................................................................................................................... 65
Connect a new printer ........................................................................................................................ 66
USB connection .................................................................................................................................. 67
9 Solve a problem .............................................................................................................................................. 69
Clear paper jam .................................................................................................................................. 70
Clear print carriage ............................................................................................................................. 73
Improve print quality ........................................................................................................................... 74
Unable to print .................................................................................................................................... 78
Resolve copy and scan issues ........................................................................................................... 81
Resolve fax issues ............................................................................................................................. 82
HP support ......................................................................................................................................... 83
Appendix A Technical information ..................................................................................................................... 91
Hewlett-Packard Company notices .................................................................................................... 92
Specifications ..................................................................................................................................... 93
Environmental product stewardship program ..................................................................................... 97
Regulatory notices ............................................................................................................................ 101
Appendix B Additional fax setup ...................................................................................................................... 109
Set up faxing (parallel phone systems) ............................................................................................ 110
Serial-type fax setup ......................................................................................................................... 133
Test fax setup ................................................................................................................................... 134
Index ................................................................................................................................................................. 135
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1 HP Officejet 2620 series Help
Learn how to use your HP Officejet 2620 series
Printer parts on page 4
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Control panel and status lights on page 6
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Load media on page 20
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Print on page 7
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Copy documents on page 28
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Scan to a computer on page 30
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Check estimated ink levels on page 56
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Replace ink cartridges on page 59
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Clear paper jam on page 70
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2 Chapter 1 HP Officejet 2620 series Help ENWW
2 Get to know the HP Officejet 2620 series
Printer parts
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Control panel and status lights
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Printer parts
Front view
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1 Automatic Document Feeder (ADF)
2 Paper-width guide for the input tray
3 Input tray
4 Input tray shield
5 Lid
6 Lid-backing
7 Scanner glass
8 Printer display
9 Control panel
10 Ink cartridges
11 Output tray extender (also referred to as the tray extender)
12 Cartridge access door
13 Output tray
4 Chapter 2 Get to know the HP Officejet 2620 series ENWW
Rear view
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14 USB port
15 Power connection
16 Fax port (1-LINE)
17 Fax port (2-EXT)
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Control panel and status lights
Figure 2-1 Control panel features
Label Description
1 On button: Turns the printer on or off.
2 Home button: Returns to the Home screen, the screen that is displayed when you first turn
on the printer.
3 Up button: Use this button to navigate menus and select number of copies.
4 Down button: Use this button to navigate menus and select number of copies.
5 Keypad: Use the keypad to enter numbers and text.
6 Back button: Returns to the previous screen.
7 Selection button: The function of this button changes depending on what is displayed on the
printer display.
8 OK button: Confirms the current selection.
9 Help button: On the Home screen, shows all Help topics. On another screen, shows
information or animation on the display to assist in the current operation.
Figure 2-2 On button light
Light behavior Description
Off The printer is powered off.
Dimmed Indicates the printer is in Sleep mode. The printer automatically enters Sleep mode after 5
Fast blinking Error has occurred. Refer to the messages on the printer display.
Pulsing Indicates that the printer is initializing or is being shut down.
minutes of inactivity.
On The printer is printing, scanning, copying, or is on and ready to print.
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3Print
Print documents
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Print photos
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Print envelopes
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Print Quick Forms
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Print using the maximum dpi
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Tips for print success
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Print documents
To load paper
1. Make sure the output tray is open.
2. Make sure you have paper loaded in the input tray.
To print a document
1. On the File menu in your software, click Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
On the Layout tab, select Portrait or Landscape orientation.
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On the Paper/Quality tab, select the appropriate paper type and print quality from the Media
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drop-down list.
Click the Advanced button, in the Paper/Output area, select the appropriate plain paper
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size from the Paper Size drop-down list.
For more printing options, see
5. Click OK to close the Properties dialog box.
6. Click Print or OK to begin printing.
To print on both sides of the page
Tips for print success on page 15.
1. From your software, click the Print button.
2. Make sure your printer is selected.
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3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
On the Layout tab, select Portrait or Landscape orientation.
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On the Paper/Quality tab, select the appropriate paper type and print quality from the Media
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drop-down list.
Click the Advanced button, in the Paper/Output area, select the appropriate paper size from
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the Paper Size drop-down list.
For more printing options, see
Tips for print success on page 15.
5. On the Layout tab, select Flip on Long Edge or Flip on Short Edge from the Print on Both Sides
Manually drop-down list.
6. Click OK to print.
7. After the even numbered pages of the document have been printed, remove the document from
the output tray.
8. Follow the on-screen instructions to reload the paper in the input tray with the blank side up and
top of page down, and then click Continue.
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Print photos
To load photo paper
1. Make sure the output tray is open.
2. Remove all paper from the input tray, and then load the photo paper with side to be printed on
facing up.
To print a photo on photo paper
1. On the File menu in your software, click Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
On the Layout tab, select Portrait or Landscape orientation.
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On the Paper/Quality tab, select the appropriate paper type and print quality from the Media
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drop-down list.
Click Advanced to select the appropriate photo paper size from the Paper Size drop-down
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list.
For more printing options, see
NOTE: For the maximum dpi resolution, see Print using the maximum dpi on page 14.
5. Click OK to return to the Properties dialog box.
6. Click OK, and then click Print or OK in the Print dialog box.
Tips for print success on page 15.
NOTE: After the printing is finished, remove unused photo paper from the input tray. Store the photo
paper so it does not start to curl, which could reduce the quality of your printout.
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Print envelopes
You can load one or more envelopes into the input tray of the HP Officejet 2620 series. Do not use
shiny or embossed envelopes, or envelopes that have clasps or windows.
NOTE: For details on how to format the text to be printed on envelopes, see the help files in your
word application. For best results, consider using a label for the return address on envelopes.
To load envelopes
1. Make sure the output tray is open.
2. Lift the input tray shield and slide the paper-width guide all the way to the left.
3. Place the envelopes in the right side of the input tray. The side to be printed on should face up.
4. Push the envelopes into the printer until they stop.
5. Lift the input tray shield and slide the paper-width guide firmly against the edge of the envelopes.
To print an envelope
1. On the File menu in your software, click Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
On the Layout tab, select Portrait or Landscape orientation.
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On the Paper/Quality tab, select the appropriate paper type and print quality from the Media
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drop-down list.
Click Advanced to select the appropriate envelope paper size from the Paper Size drop-
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down list.
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For more printing options, see Tips for print success on page 15.
5. Click OK, and then click Print or OK in the Print dialog box.
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Print Quick Forms
Use Quick Forms to print calendars, check lists, games, notebook paper, graph paper, music paper,
and games.
To print Quick Forms
1. From the Home screen on the printer display, press the Up and Down buttons to select Quick
Forms, and then press OK.
TIP: If the Quick Forms option does not appear on the printer display, press the Home button,
and then press the Up and Down buttons until you see Quick Forms.
2. Press the Up and Down buttons to select one of the Quick Forms options, and then press OK.
3. Select the number of copies, and then press OK.
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Print using the maximum dpi
Use maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper.
Printing in maximum dpi takes longer than printing with other settings and requires a large amount of
memory.
To print in Maximum dpi mode
1. On the File menu in your software, click Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Click the Paper/Quality tab.
5. From the Media drop-down list, must select Photo Paper, Best Quality to enable printing in
maximum dpi.
6. Click the Advanced button.
7. In the Printer Features area, select Yes from the Print in Max DPI drop-down list.
8. Select the appropriate paper size from the Paper Size drop-down list.
9. Click OK to close the advanced options.
10. Confirm Orientation on the Layout tab, and then click OK to print.
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Tips for print success
To print successfully, the HP cartridges should be functioning properly with sufficient ink, the paper
should be loaded correctly, and the printer should have the appropriate settings. Print settings do not
apply to copying or scanning.
Ink tips
Use Original HP ink cartridges.
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Install both the black and tri-color cartridges correctly.
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For more information, see
Check the estimated ink levels in the ink cartridges to make sure there is sufficient ink.
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For more information, see
If the print quality is not acceptable, see Improve print quality on page 74 for more information.
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Paper loading tips
Load a stack of paper (not just one page). All of the paper in the stack should be the same size
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and type to avoid a paper jam.
Load paper with side to be printed on facing up.
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Ensure that paper loaded in the input tray lays flat, and the edges are not bent or torn.
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Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the
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paper-width guide does not bend the paper in the input tray.
For more information, see
Printer settings tips
To change default print settings, click Print, Scan & Fax, and then click Set Preferences in the
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printer software.
Replace ink cartridges on page 59.
Check estimated ink levels on page 56.
Load media on page 20.
Depending on your operating system, do one of the following to open the printer software:
Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps on
◦
the app bar, and then click the icon with the printer's name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
◦
select All Programs, click HP, click HP Officejet 2620 series, and then click HP Officejet
2620 series.
To select the number of pages to print per sheet, on the Layout tab, select the appropriate option
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from the Pages per Sheet drop-down list.
To set the paper type and print quality, on the Paper/Quality tab, select the appropriate option
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from the Media drop-down list.
To view more printing settings, on the Layout or Paper/Quality tab, click the Advanced button to
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open the Advanced Options dialog box.
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Print in Grayscale: Allows you to print a black and white document using the black ink only.
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Select Black Ink Only, and then click OK.
HP Real Life Technologies: This feature smooths and sharpens images and graphics for
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improved print quality.
Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on
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each side of a sheet that can then be folded into a booklet in half size of the paper. Select a
binding method from the drop-down list, and then click OK.
Booklet-LeftBinding: The binding side after folded into a booklet appears at the left
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side. Select the option if your reading habit is from left to right.
Booklet-RightBinding: The binding side after folded into a booklet appears at the right
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side. Select the option if your reading habit is from right to left.
NOTE: The preview on the Layout tab cannot reflect what you select from the Booklet
drop-down list.
Pages per Sheet Layout: Helps you specify the order of the pages if you print the document
◦
with more than two pages per sheet.
NOTE: The preview on the Layout tab cannot reflect what you select from the Pages per
Sheet Layout drop-down list.
Page Borders: Allows you to add the borders to the pages if you print the document with
◦
two or more pages per sheet.
Notes
NOTE: The preview on the Layout tab cannot reflect what you select from the Page
Borders drop-down list.
Original HP ink cartridges are designed and tested with HP printers and papers to help you
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easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or
repairs required as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased Original HP ink cartridges, go to
Ink level warnings and indicators provide estimates for planning purposes only.
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NOTE: When you receive a low-ink warning message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the cartridges until print
quality becomes unacceptable.
Software settings selected in the print driver only apply to printing, they do not apply to copying
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or scanning.
You can print your document on both sides of the paper.
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www.hp.com/go/anticounterfeit.
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4 Paper basics
You can load many different types and sizes of paper in the HP Printer.
This section contains the following topics:
Recommended papers for printing
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Load media
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Load original
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Order HP paper supplies
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Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specifically designed for
the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
ColorLok
HP recommends plain papers with the ColorLok logo for printing and copying of everyday
●
documents. All papers with the ColorLok logo are independently tested to meet high standards
of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and
dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of
weights and sizes from major paper manufacturers.
Photo printing
HP Premium Plus Photo Paper
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HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With
HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can
share them right off the printer. It is available in several sizes, including A4, 8.5 x 11 inch, 4 x 6
inch (10 x 15 cm), 5 x 7 inch (13 x 18 cm), and 11 x 17 inch (A3), and in two finishes - glossy or
soft gloss (semi-gloss). Ideal for framing, displaying, or gifting your best photos and special
photo projects. HP Premium Plus Photo Paper delivers exceptional results with professional
quality and durability.
HP Advanced Photo Paper
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This thick photo paper features an instant-dry finish for easy handling without smudging. It
resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to
a store-processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm
(4 x 6 inch), 13 x 18 cm (5 x 7 inch). It is acid-free for longer lasting documents.
HP Everyday Photo Paper
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Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing.
This affordable photo paper dries quickly for easy handling. Get sharp, crisp images when you
use this paper with any inkjet printer. It is available in glossy finish in several sizes, including A4,
8.5 x 11 inch, and 10 x 15 cm (4 x 6 inch). For longer-lasting photos, it is acid-free.
Business documents
HP Premium Presentation Paper or HP Professional Paper 120
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These papers are heavy two-sided matte papers perfect for presentation, proposals, reports,
and newsletters. They are heavyweight for an impressive look and feel.
HP Brochure Paper or HP Professional Paper 180
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18 Chapter 4 Paper basics ENWW
These papers are glossy-coated or matte-coated on both sides for two-sided use. They are the
perfect choice for near-photographic reproductions and business graphics for report covers,
special presentations, brochures, mailers, and calendars.
Everyday printing
HP Bright White Inkjet Paper
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HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough
for two-sided color usage with no show-through, which makes it ideal for newsletters, reports,
and flyers. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors.
HP Printing Paper
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HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel
more substantial than documents printed on standard multipurpose or copy paper. It features
ColorLok Technology for less smearing, bolder blacks, and vivid colors. It is acid-free for longer
lasting documents.
HP Office Paper
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HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and
other everyday documents. It features ColorLok Technology for less smearing, bolder blacks,
and vivid colors. It is acid-free for longer lasting documents.
HP Office Recycled Paper
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Special projects
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HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber. It
features ColorLok Technology for less smearing, bolder blacks and vivid colors.
HP Iron-On Transfers
HP Iron-on Transfers (for light or white fabrics) are the ideal solution for creating custom T-shirts
from your digital photos.
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Load media
Select a paper size to continue.
To load full-size paper
1. Raise the input tray.
2. Lower the output tray and pull out the output tray extender.
3. Lift the input tray shield and slide the paper-width guide to the left.
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4. Insert a stack of paper into the input tray with the short edge down and the print side up, and
slide the stack of paper down until it stops.
5. Slide the paper-width guide to the right until it stops at the edge of paper.
To load small-size paper
1. Raise the input tray.
2. Lower the output tray and pull out the output tray extender.
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3. Lift the input tray shield, slide the paper-width guide to the left, and then remove all paper from
the input tray.
4. Insert a stack of photo paper with the short edge down and the print side up, and slide the stack
of paper down until it stops.
5. Lift the input tray shield and slide the paper-width guide to the right until it stops at the edge of
paper.
To load envelopes
1. Raise the input tray.
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2. Lower the output tray and pull out the output tray extender.
3. Lift the input tray shield, slide the paper-width guide to the left, and then remove all paper from
the input tray.
4. Insert one or more envelopes into far-right side of the input tray and slide the stack of envelopes
down until it stops.
The side to be printed on should face up. The flap should be on the left side and facing down.
5. Lift the input tray shield and slide the paper-width guide to the right against the stack of
envelopes until it stops.
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Load original
You can load your original print-side up in the Automatic Document Feeder (ADF) or print-side down
on the right front corner of the scanner glass.
To load the original in the automatic document feeder
1. Slide the paper-width guides outwards.
2. Load the original print-side up, head first, in the ADF.
3. Slide the paper-width guides inward until they stop at the edge of paper.
To load the original on the scanner glass
1. Lift the scanner lid.
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2. Load the original print-side down on the right corner of the scanner glass.
3. Close the scanner lid.
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Order HP paper supplies
The printer is designed to work well with most types of office media. Use HP media for optimum print
quality. Visit the HP website at
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.
All papers with the ColorLok logo are independently tested to meet high standards of reliability and
print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary
plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major
paper manufacturers.
www.hp.com for more information about HP media.
To purchase HP papers, go to
Shop for Products and Services and select ink, toner and paper.
26 Chapter 4 Paper basics ENWW
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