HP OfficeJet 150 User Manual

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OFFICEJET 150

User Guide

L511

HP Officejet 150 (L511) Mobile All-in-One Printer

User Guide

Hewlett-Packard Company notices

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Acknowledgements

Bluetooth is a trademark owned by its proprietor and used by HewlettPackard Company under license.

ENERGY STAR® and the ENERGY STAR® mark are registered U.S. marks.

Microsoft, Windows, Windows XP, Windows Vista, Windows Mobile, Windows 7, and Windows 8 are U.S. registered trademarks of Microsoft Corporation.

Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

1. Read and understand all instructions in the documentation that comes with the device.

2. Observe all warnings and instructions marked on the product.

3. Unplug this product from wall outlets before cleaning.

4. Do not install or use this product near water, or when you are wet.

5. Install the product securely on a stable surface.

6. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

7. If the product does not operate normally, see

8. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

Solve a problem.

1 Get started

Accessibility................................................................................................................................7

HP EcoSolutions (HP and the Environment)..............................................................................8

Understand the printer parts.......................................................................................................9

Front view.............................................................................................................................9

Printing supplies area.........................................................................................................10

Back and side view.............................................................................................................11

Bottom view........................................................................................................................11

Use the printer control panel....................................................................................................12

Overview of buttons and lights...........................................................................................12

Control-panel display icons................................................................................................13

Change printer mode and settings.....................................................................................14

Select the mode and change the mode settings..........................................................14

Change the printer settings..........................................................................................14

Find the printer model number.................................................................................................14

Select print media.....................................................................................................................14

Recommended papers for printing and copying.................................................................15

Recommended papers for photo printing...........................................................................16

Tips for selecting and using media.....................................................................................17

Load an original in the scanner................................................................................................17

Load media...............................................................................................................................18

Load standard-size media..................................................................................................19

Load envelopes..................................................................................................................21

Load cards and photo paper...............................................................................................22

Load custom-size media.....................................................................................................23

Install and use the battery........................................................................................................24

Battery safety......................................................................................................................24

Understand the battery.......................................................................................................25

Charge and use the battery................................................................................................25

Insert a memory device............................................................................................................26

Print from mobile phones..........................................................................................................28

Maintain the printer...................................................................................................................28

Clean the printer.................................................................................................................29

Turn off the printer....................................................................................................................29

2Print

Print documents........................................................................................................................31

Print documents (Windows)................................................................................................31

Print documents (Mac OS X)..............................................................................................32

Print brochures.........................................................................................................................32

Print brochures (Windows).................................................................................................32

Print brochures (Mac OS X)................................................................................................33

Print on envelopes....................................................................................................................33

Print on envelopes (Windows)............................................................................................33

Print on envelopes (Mac OS X)..........................................................................................34

Print a Web page......................................................................................................................34

Print a Web page (Windows)..............................................................................................34

Print a Web page (Mac OS X)............................................................................................35

Print photos..............................................................................................................................35

Print photos on photo paper (Windows).............................................................................36

Print photos on photo paper (Mac OS X)...........................................................................36

Print photos from a memory device ...................................................................................37

Print on special and custom-size paper....................................................................................37

Print on special or custom-size paper (Mac OS X).............................................................37

Print borderless documents......................................................................................................38

Print borderless documents (Windows)..............................................................................39

Print borderless documents (Mac OS X)............................................................................39

Print on both sides (duplexing).................................................................................................40

To perform duplexing (Windows)........................................................................................40

To perform duplexing (Mac OS X)......................................................................................40

3Scan

Scan an original........................................................................................................................43

Scan to a computer............................................................................................................43

Scan to a memory device...................................................................................................44

Scanning documents as editable text.......................................................................................45

To scan documents as editable text...................................................................................45

Guidelines for scanning documents as editable text..........................................................46

4Copy

Copy documents.......................................................................................................................49

Change copy settings...............................................................................................................49

5 Work with ink cartridges

Information about ink cartridges...............................................................................................51

Check the estimated ink levels.................................................................................................52

Handle the ink cartridges..........................................................................................................52

Replace the ink cartridges........................................................................................................53

Print with a single ink cartridge.................................................................................................55

Store printing supplies..............................................................................................................55

Store ink cartridges.............................................................................................................55

Ink cartridge maintenance........................................................................................................55

Align the ink cartridges.......................................................................................................55

Calibrate color.....................................................................................................................56

Clean the ink cartridges......................................................................................................56

To clean ink cartridges automatically...........................................................................57

To clean ink cartridges manually..................................................................................57

Contents

6 Solve a problem

HP support................................................................................................................................59

Obtain electronic support....................................................................................................59

HP support by phone..........................................................................................................60

Before you call..............................................................................................................60

Phone support period...................................................................................................60

Telephone support numbers.........................................................................................61

After the phone support period.....................................................................................63

General troubleshooting tips and resources.............................................................................63

Solve printing problems............................................................................................................64

The printer shuts down unexpectedly.................................................................................64

All printer lights are on or flashing......................................................................................64

The printer is not responding (nothing prints).....................................................................64

Printer does not accept ink cartridge..................................................................................65

Printer takes a long time to print.........................................................................................65

Blank or partial page printed...............................................................................................66

Something on the page is missing or incorrect...................................................................67

Placement of the text or graphics is wrong.........................................................................68

Poor print quality and unexpected printouts.............................................................................68

General tips........................................................................................................................69

Meaningless characters print..............................................................................................70

Ink is smearing....................................................................................................................70

Ink is not filling the text or graphics completely..................................................................71

Output is faded or dull colored............................................................................................71

Colors are printing as black and white................................................................................72

Wrong colors are printing...................................................................................................72

Printout shows bleeding colors...........................................................................................73

Colors do not line up correctly............................................................................................73

Printouts have streaks or lines...........................................................................................74

Advanced ink cartridge maintenance.......................................................................................74

Clean the ink cartridge contacts.........................................................................................75

Clean the area around the ink nozzles...............................................................................76

Replace the ink service module..........................................................................................77

Solve paper-feed problems......................................................................................................78

Media is not supported for the printer.................................................................................78

Media is not picked up........................................................................................................78

Media is not coming out correctly.......................................................................................78

Pages are skewing.............................................................................................................78

Multiple pages are being picked up....................................................................................79

Solve copy problems................................................................................................................79

No copy came out...............................................................................................................79

Copies are blank.................................................................................................................80

Documents are missing or faded........................................................................................80

Size is reduced...................................................................................................................80

Copy quality is poor ...........................................................................................................80

Copy defects are apparent.................................................................................................81

The printer prints half a page, then ejects the paper..........................................................81

Paper mismatch..................................................................................................................82

Solve scan problems................................................................................................................82

Scanner did nothing............................................................................................................82

Scan takes too long............................................................................................................83

Part of the document did not scan or text is missing..........................................................83

Text cannot be edited.........................................................................................................83

Error messages appear......................................................................................................84

Scanned image quality is poor ..........................................................................................84

Scan defects are apparent.................................................................................................85

Troubleshoot installation issues...............................................................................................85

Hardware installation suggestions......................................................................................86

Software installation suggestions.......................................................................................86

Problems setting up Bluetooth communication........................................................................87

Check the Bluetooth settings..............................................................................................87

Check the Bluetooth signal.................................................................................................87

Understand the printer information pages................................................................................87

Print printer information pages...........................................................................................88

Clear jams.................................................................................................................................88

Clear a jam in the printer....................................................................................................88

Tips for avoiding jams.........................................................................................................91

A Technical information

Warranty information................................................................................................................93

Hewlett-Packard limited warranty statement......................................................................94

Ink cartridge warranty information......................................................................................95

Printer specifications................................................................................................................96

Physical specifications........................................................................................................96

Printer features and capacities...........................................................................................96

Processor and memory specifications................................................................................97

System requirements..........................................................................................................97

Memory device specifications.............................................................................................97

Mobile phone printing information......................................................................................98

Media specifications...........................................................................................................98

Understand specifications for supported media...........................................................98

Set minimum margins.................................................................................................100

Guidelines for two-sided (duplex) printing..................................................................101

Print resolution..................................................................................................................101

Copy specifications...........................................................................................................101

Scan specifications...........................................................................................................102

Operating environment.....................................................................................................102

Electrical requirements.....................................................................................................102

Acoustic emission specification........................................................................................102

Contents

Regulatory information...........................................................................................................104

Regulatory model number................................................................................................104

FCC statement..................................................................................................................105

Notice to users in Korea...................................................................................................105

VCCI (Class B) compliance statement for users in Japan................................................105

Notice to users in Japan about the power cord................................................................106

Noise emission statement for Germany...........................................................................106

LED indicator statement...................................................................................................106

Gloss of housing of peripheral devices for Germany........................................................106

European Union Regulatory Notice..................................................................................106

Regulatory information for wireless products...................................................................107

Exposure to radio frequency radiation........................................................................108

Notice to users in Brazil..............................................................................................108

Notice to users in Canada..........................................................................................108

Notice to users in Taiwan...........................................................................................109

Environmental product stewardship program.........................................................................110

Paper use.........................................................................................................................110

Plastics.............................................................................................................................110

Material safety data sheets...............................................................................................110

Recycling program............................................................................................................110

HP inkjet supplies recycling program...............................................................................110

Disposal of waste equipment by users in private households in the European Union.....111

Power consumption..........................................................................................................112

Chemical Substances.......................................................................................................112

Battery information...........................................................................................................112

RoHS notices (China only)...............................................................................................113

RoHS notices (Ukraine only)............................................................................................113

Third-party licenses................................................................................................................114

HP Officejet 150 (L511) Mobile Printer.............................................................................114

B HP supplies and accessories

Order printing supplies online.................................................................................................117

Accessories............................................................................................................................117

Supplies..................................................................................................................................117

Ink cartridges....................................................................................................................117

HP media..........................................................................................................................118

C Set up the printer for Bluetooth communication

Set up a Bluetooth connection................................................................................................119

Set Bluetooth security for the printer......................................................................................120

Set the Bluetooth Security Level......................................................................................120

Set the printer to be visible or not visible to Bluetooth devices........................................120

Reset Bluetooth settings...................................................................................................121

D Printer management tools

Toolbox (Windows).................................................................................................................123

HP Utility (Mac OS X).............................................................................................................123

Toolbox software for PDAs (Microsoft Windows Mobile)........................................................123

Uninstall and reinstall the HP software...................................................................................123

Index............................................................................................................................................129

1 Get started

This guide provides details about how to use the printer and to resolve problems.

Accessibility

•

HP EcoSolutions (HP and the Environment) Understand the printer parts

•

Use the printer control panel Find the printer model number

•

Select print media

•

Load an original in the scanner Load media

•

Install and use the battery

•

Insert a memory device

•

Print from mobile phones Maintain the printer

•

Turn off the printer

Accessibility

The printer provides a number of features that make it accessible for people with disabilities.

Visual

The HP software provided with the printer is accessible for users with visual impairments or low vision by using the operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software and on the printer control panel have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Microsoft® Windows® accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, input tray, and paper guides can be operated by users with limited strength and reach.

Support

For more details about the accessibility of this printer and HP's commitment to product accessibility, visit HP's Web site at

For accessibility information for Mac OS X, visit the Apple Web site at accessibility.

www.hp.com/accessibility.

www.apple.com/

Get started 7

Chapter 1

HP EcoSolutions (HP and the Environment)

Hewlett-Packard is committed to helping you optimize your environmental footprint and empowering you to print responsibly—at home or in the office.

For more detailed information about environmental guidelines, HP follows during the manufacturing process, see information about HP's environmental initiatives, visit

Manage power

To conserve electricity and extend the length of time you can use the printer, the printer comes with the following features:

• Sleep mode

Power usage is reduced while in Sleep mode. To configure sleep mode settings, touch Power Meter on the printer's control panel display, touch Settings, touch Sleep Mode, and then touch the desired option. After the printer has been inactive for this period of time, the printer will go into a low-power mode.

• Auto-Off

When Auto Power-Off is enabled, the printer will automatically turn off when the printer has been inactive for the configured period of time. To configure Auto Power-Off settings, touch Power Meter on the printer's control panel display, touch Settings, touch Auto-Off, and then touch the desired option.

In addition, try the following:

• Turn off Bluetooth when not in use. To turn off Bluetooth, touch Bluetooth on the printer's control panel display, and then touch Turn Off.

• To maximize battery life and capacity, be sure to charge, use, and store the battery in places that meet the recommended temperature guidelines. For more information about using the battery, see

Optimize printing supplies

To optimize printing supplies such as ink and paper, try the following:

• Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit

• Optimize paper usage by printing on both sides of the paper. If the printer has an HP automatic two-sided printing accessory (duplexer), see (duplexing). Otherwise, you can first print just the odd pages, flip the pages over, and then print just the even pages.

• Save ink and paper when printing web content with HP Smart Print. For more information, visit

• Change the print mode to a draft setting. The draft setting uses less ink.

• Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.

Environmental product stewardship program. For more

www.hp.com/ecosolutions.

Install and use the battery.

www.hp.com/recycle.

www.hp.com/go/smartprint.

Print on both sides

8 Get started

Understand the printer parts

This section contains the following topics:

•

Front view Printing supplies area

•

Back and side view Bottom view

•

Front view

1 Input tray extension

2 Input tray

3 Narrow media guide

4 Control panel

5 Control panel latch

6 Power button

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Understand the printer parts 9

Chapter 1

(continued)

7 Cartridge access door

8 Output slot

9 Output door

10 Scanner media width guide

11 Media width guide

Printing supplies area

LTR

LGL

1 Cartridge access door

2 Print cartridge latches

3 Print cartridge cradle compartments

10 Get started

Back and side view

1 PictBridge Host USB port

2 Battery connector cover

3 Universal serial bus (USB) port

4Battery slot

5 Power input

6 Memory card slot

Bottom view

Understand the printer parts 11

Chapter 1

1 Cover of replaceable ink service module

2 Card holder

Use the printer control panel

This section contains the following topics:

Overview of buttons and lights

•

Control-panel display icons

•

Change printer mode and settings

Overview of buttons and lights

The following diagram and related table provide a quick reference to the printer control panel features.

NOTE: The buttons around the color display are available only if the action is supported.

1 2 3

Label Name and Description

2 Color display: The color display is a touch sensitive (screen) user interface used to navigate

4 Cancel: Stops a job, exits a screen, or exits settings.

5 Right arrow (right arrow

12 Get started

Home (

and select the desired printer function.

Help (

): Touch this to return to the Home screen from any other screen.

): Touch the Help icon to open the Help screen.

): Navigates through settings in the screens.

(continued)

Label Name and Description

7 Left arrow (left arrow

Back (

): Touch this to return to the previous screen.

Control-panel display icons

Icon Purpose

Displays a screen where you can make copies or select other options.

Displays a screen where you can make a scan or change scan settings.

Displays a screen where you can adjust photo printing options.

Displays the Setup screen for generating reports and changing settings.

): Navigates through settings in the screens.

Displays a screen where you can see information about the ink cartridges, including estimated fill levels.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.

Displays the Bluetooth options and setup.

Displays the battery and power options.

Use the printer control panel 13

Chapter 1

Change printer mode and settings

Use the control panel to change the printer mode (such as Copy or Scan) and settings (such as the number of copies or the scan destination). Also, you can use the control panel to print reports or get help for the printer.

TIP: You can use software programs provided with the printer to change printer settings from a computer. For more information about these tools, see management tools.

Select the mode and change the mode settings

The home screen of the control-panel display shows the available modes for the printer.

1. To select a mode, touch the left arrow modes, and then touch the icon to select the desired mode. To change the settings for a mode, after selecting a mode, touch the arrow buttons to scroll through the available modes settings, and then touch the setting you want to change.

NOTE: Use the (Back) button to return to the previous menu.

2. Follow the prompts on the display to change the settings. The control-panel

display returns to the home screen when the job is finished.

Change the printer settings

To change the printer settings or print reports, use the options available in the Setup screen:

1. Touch the right arrow

2. Touch the arrows to scroll through the screens.

3. Touch the screen items to select screens or options.

Printer

or the right arrow to see the available

, and then touch Setup.

NOTE: Use the (Back) button to return to the previous menu.

Find the printer model number

In addition to the model name that appears on the front of the printer, this printer has a specific model number. You can use this number when obtaining support and to help determine which supplies or accessories are available for the printer.

The model number is printed on a label inside the printer, near the ink cartridges area.

Select print media

The printer is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum

14 Get started

print quality. Visit the HP Web site at www.hp.com for more information about HP media.

HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

This section contains the following topics:

Recommended papers for printing and copying

•

Recommended papers for photo printing Tips for selecting and using media

•

Recommended papers for printing and copying

If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.

Depending on your country/region, some of these papers might not be available.

HP Brochure Paper

HP Superior Inkjet Paper

HP Bright White Inkjet Paper

HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces

HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for

HP Office Recycled Paper

HP Premium Presentation Paper

HP Professional Paper

HP Advanced Photo Paper

These papers are glossy-coated or matte-coated on both sides for two-sided use. They are the perfect choice for near-photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars.

HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided color usage with no showthrough, which makes it ideal for newsletters, reports, and flyers. It features ColorLok Technology for less smearing, bolder blacks and vivid colors.

documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It features ColorLok Technology for less smearing, bolder blacks and vivid colors. It is acid-free for longer lasting documents.

copies, drafts, memos and other everyday documents. It features ColorLok Technology for less smearing, bolder blacks and vivid colors. It is acid-free for longer lasting documents

HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber. It features ColorLok Technology for less smearing, bolder blacks and vivid colors. It is acid-free for longer lasting documents.

These papers are heavy two-sided matte papers perfect for presentation, proposals, reports and newsletters. They are heavyweight for an impressive look and feel.

Select print media 15

Chapter 1

(continued)

photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13x18 cm (5 x7 inch) with a glossy finish. It is acid-free for longer lasting documents.

HP Everyday Photo Paper

Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5 x11 inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting documents.

To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, select your country/region, follow the prompts to select your printer, and then click one of the shopping links on the page.

NOTE: At this time, some portions of the HP Web site are available in English only.

Recommended papers for photo printing

If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.

Depending on your country/region, some of these papers might not be available.

HP Advanced Photo Paper

This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two finishes – glossy or soft gloss (satin matte). It is acid-free for longer lasting documents.

HP Everyday Photo Paper

8.5 x 11 inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting

documents.

HP Photo Value Packs

HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation’s worth of photos or multiple prints to share.

To order HP papers and other supplies, go to select your country/region, follow the prompts to select your printer, and then click one of the shopping links on the page.

NOTE: At this time, some portions of the HP Web site are available in English only.

16 Get started

www.hp.com/buy/supplies. If prompted,

Tips for selecting and using media

For the best results, observe the following guidelines.

• Always use media that conforms to the printer specifications. For more information, see

• Load only one type of media at a time into the input tray.

• When loading the input tray or scanner, make sure the media is loaded correctly. For more information, see

• Do not overload the input tray or scanner. For more information, see specifications.

• To prevent jams, poor print quality, and other printing problems, avoid loading the following media in the input tray or scanner:

◦ Multipart forms ◦ Media that is damaged, curled, or wrinkled ◦ Media with cutouts or perforations ◦ Media that is heavily textured, embossed, or does not accept ink well ◦ Media that is too lightweight or stretches easily ◦ Media that contains staples or clips

• Do not leave photo paper in the input tray for extended periods of time.

Media specifications.

Load media or Load an original in the scanner.

Load an original in the scanner

You can copy or scan documents by placing them in the scanner.

CAUTION: Do not load photos in the scanner; this might cause damage to the photos. Use only media that is supported by the printer. For more information, see Media specifications.

NOTE: The scanner can hold only 1 sheet of plain paper at a time. To scan multiple pages, wait for the printer to finish scanning the page, and then load the next page into the scanner.

Media

To load an original in the scanner

Use these steps to load a document in the scanner.

1. Insert the original, print-side down, into the scanner along the right edge, so that the top edge of the original goes in first.

CAUTION: Only insert one page at a time into the scanner. Inserting more than one page can cause jams and possibly damage your original.

Load an original in the scanner 17

Chapter 1

LTR

2. Slide the original into the scanner until the scanner grips the page and you hear a

tone and see a message on the display indicating that the loaded page was detected.

3. Slide the guide until it touches the edge of the original.

Load media

This section provides instructions for loading media into the printer.

CAUTION: Use only media that is supported by the printer. For more information, see

This section contains the following topics:

CAUTION: Do not load media while the printer is printing.

• Load standard-size media

•

Load envelopes Load cards and photo paper

•

Load custom-size media

18 Get started

Media specifications.

Load standard-size media

To load media

Use these instructions to load standard media.

1. Lift the input tray.

2. Lift up the control panel using the control panel latch.

LTR

3. Slide the paper width guide out as far as possible.

NOTE: If you are loading larger-sized media, pull up the input tray extension.

Load media 19

Chapter 1

4. Insert the plain paper print-side up and align it squarely against the paper guide.

T R

NOTE: Do not load paper while the printer is printing.

5. Adjust the paper width guide so it fits snugly against the sides of the paper.

20 Get started

Load envelopes

To load envelopes

Use these instructions to load an envelope

1. Lift the input tray.

2. Lift up the control panel using the control panel latch.

LTR

3. Slide the paper width guide out as far as possible.

NOTE: If you are loading larger-sized media, pull up the input tray extension.

Load media 21

Chapter 1

4. Load envelopes according to the graphic in the tray.

5. Adjust the width guide so it fits snugly against the sides of the envelope.

Load cards and photo paper

To load cards and photo paper

Use these instructions to load photo paper.

1. Lift the input tray.

2. Lift up the control panel using the control panel latch.

LTR

LGL

22 Get started

L T

3. Slide the paper width guide out as far as possible.

NOTE: If you are loading larger-sized media, pull up the input tray extension.

4. Insert the media print-side up and align it squarely against the paper guide. If the

photo paper has a tab along one edge, make sure the tab is pointing up.

NOTE: Do not load paper while the printer is printing.

5. Adjust the paper width guide so it fits snugly against the sides of the paper.

Load custom-size media

To load cards and photo paper

Use these instructions to load custom-size media.

CAUTION: Use only custom-size media that is supported by the printer. For more information, see

1. Lift the input tray.

2. Lift up the control panel using the control panel latch.

Media specifications.

LTR

3. Slide the paper width guide out as far as possible.

NOTE: If you are loading larger-sized media, pull up the input tray extension.

Load media 23

Chapter 1

4. Insert the media print-side up and align it squarely against the paper guide.

NOTE: Do not load paper while the printer is printing.

5. Adjust the paper width guide so it fits snugly against the sides of the paper.

Install and use the battery

The printer comes with a lithium-ion rechargeable battery. It is also available for purchase as an optional accessory. For more information, see accessories.

This section contains the following topics:

Battery safety

•

Understand the battery Charge and use the battery

•

Battery safety

• Use only the battery designed specifically for the printer. For more information, see

HP supplies and accessories and Printer specifications.

• When discarding a battery, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries. Though the lithium-ion rechargeable battery is mercury-free, it might require recycling or proper disposal at end-of-life. For more information, see

• The battery might explode if incorrectly replaced or disposed of in fire. Do not short-circuit the battery.

• To purchase a replacement battery, contact your local dealer or HP sales office. For more information, see

• To avoid risk of fire, burns, or damage to the battery, do not allow a metal object to touch the battery contacts.

• Do not disassemble the battery. The battery has no serviceable parts inside.

• Handle a damaged or leaking battery with extreme care. If you come in contact with the electrolyte, wash the exposed area with soap and water. If it contacts the eye, flush the eye with water for 15 minutes and seek medical attention.

• Do not charge, store, or use the battery in places where the temperature exceeds the limits specified in

Operating environment.

HP supplies and

Recycling program.

HP supplies and accessories.

Important notes

Take note of the following when charging or using the battery:

• Charge the battery for 4 hours before using the battery for the first time. For

• The battery charge light is amber when the battery is charging. If it is red, the

• To see battery status, touch Power Meter on the control-panel display. The

24 Get started

subsequent charges, it takes approximately 3 hours to fully charge the battery.

battery might be faulty and need to be replaced.

battery status is also displayed in Toolbox (Windows) and HP Utility (Mac OS X). If you are using a Microsoft Windows Mobile® device, you can use the Toolbox software for PDAs. For more information, see

Printer management tools.

• If the battery is running low, either plug in the AC adapter to charge it or replace the battery with one that is charged.

• A fully charged battery can print up to approximately 500 pages, scan up to approximately 140 pages, or copy approximately 100 pages, depending on the complexity of the jobs.

• By default, the printer goes into Sleep mode to conserve the battery if left idle for 5 minutes on battery power. You can configure this feature from the printer control panel.

• Prior to long-term storage, fully charge the battery. Do not leave the battery in a discharged (empty) state for more than 6 months.

• To maximize battery life and capacity, charge, store, and use the battery in places that meet the guidelines specified in

Understand the battery

1 Battery – Supplies power to the printer.

2 Battery release slider – Slides to release the battery.

Operating environment.

Charge and use the battery

WARNING! Charge the battery for 4 hours before using the battery for the first

time. Because the battery is normally warm while it is charging, do not charge it in a briefcase or other confined space as this might cause the battery to overheat.

NOTE: The AC adapter is normally warm to the touch when plugged into an AC outlet.

NOTE: Bluetooth printing uses more battery power than wired printing. For information on checking the battery charge level, see

To install the battery

NOTE: You can install the battery with the printer turned on or off.

Install and use the battery.

Install and use the battery 25

Chapter 1

1. Slide the battery into the battery slot at an angle, until the contacts on the battery

are flush with the contacts in the battery slot. The battery contact cover slides open.

2. Push the battery into the battery slot until the battery clicks into place.

3. Plug in the AC adapter and turn on the printer. Allow the battery to charge for four

hours before using the battery for the first time.

4. After the battery is fully charged, you can use the printer without connecting to the

AC power supply.

To remove the battery

Follow these instructions to remove the battery.

1. Slide the battery release slider in the direction of the arrow.

2. Remove the battery.

Insert a memory device

If your digital camera uses a memory card to store photos, you can insert the memory card into the printer to print or save your photos.

26 Get started

Using the USB port on the back of the printer, you can connect a USB storage device, or you can connect and print photos from a PictBridge-compatible camera. You can also transfer files from the storage device to your computer.

CAUTION: Attempting to remove a memory device while it is being accessed can damage files on the memory device. You can safely remove a memory card only when the photo light is not blinking.

NOTE: The printer does not support encrypted memory devices.

For more information on the supported memory devices, see Memory device specifications.

To insert a memory card

1. Turn the memory card so that the label faces up.

2. Insert the memory card into the memory card slot on the left side of the printer

until it snaps into place.

TIP: To remove a memory card, push in the card and then release it.

To connect a storage device

▲ Insert the USB storage device or the other end of the camera’s USB cable to the

USB port at the back of the printer.

Insert a memory device 27

Chapter 1

NOTE: If you are connecting a digital camera, change the USB mode of the camera to storage mode, and then connect one end of the USB cable to the camera. Different cameras use different terms to describe the storage mode. For instance, some cameras have a digital camera setting and a disk drive setting. In this instance, the disk drive setting is the storage mode setting. If storage mode does not work on your camera, you might need to upgrade the camera firmware. For more information, see the documentation that came with the camera.

NOTE: If your USB device does not fit into this port due to size limitations, or if the connector on the device is shorter than 11 mm (0.43 in), you will need to purchase a USB extension cable in order to use your device with this port. For more information on supported USB devices, see

Print from mobile phones

If you have a mobile phone that supports Bluetooth, you can purchase software that allows you to print documents and photos from your phone.

NOTE: If you are using a mobile phone running Windows Mobile, you can use the HP software CD to install the printing software.

For a list of mobile phones and printing software, as well as information about obtaining the software, see

Mobile phone printing information.

Memory device specifications.

Maintain the printer

The printer does not require scheduled maintenance, except for replacing the ink service module. For more information, see attempt, however, to keep the printer free of dust and debris. This cleaning keeps the printer in peak condition and might also make the diagnosis of problems easier.

WARNING! Turn off the printer and unplug the power cord before cleaning the printer. If using the optional battery, turn off the printer and remove the battery before cleaning.

This section covers the following topics:

Clean the printer

•

Replace the ink service module. You should

28 Get started

Clean the printer

When you clean the printer, follow these guidelines:

• Clean the outside of the printer with a soft cloth moistened with mild detergent and water.

NOTE: Clean the printer only with water or water mixed with a mild detergent. Using other cleaners or alcohol can damage the printer.

• Clean the inside of the cartridge access door with a dry, lint-free cloth.

CAUTION: Be careful not to touch the rollers. Skin oils on the rollers can cause print quality problems.

Turn off the printer

Turn off the printer by pressing (Power) located on the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip. If you turn off the printer incorrectly, the print carriage might not return to the correct position, which might cause print quality issues or problems with the ink cartridges.

NOTE: Wait for the printer to completely shutdown before removing the power cord from a surge protector or wall outlet, or removing the battery pack.

If you do not shut down the printer in this manner, the next time you start the printer, an error message will show on the control panel display.

Turn off the printer 29

Chapter 1

30 Get started

2Print

Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, change media size, or use special features. For more information about selecting the best print media for your documents, see

This section contains the following topics:

Print documents

•

Print brochures Print on envelopes

•

Print a Web page

•

Print photos Print on special and custom-size paper

•

Print borderless documents

•

Print on both sides (duplexing)

Print documents

NOTE: With certain types of paper, you can print on both sides of a sheet of paper

(called “two-sided printing” or “duplex printing”). For more information, see both sides (duplexing).

Follow the instructions for the operating system.

Print documents (Windows)

•

Print documents (Mac OS X)

Select print media.

Print on

Print documents (Windows)

1. Load paper in the tray. For more information, see Load media.

2. On the File menu in the software application, click Print.

3. Make sure the printer you want to use is selected.

4. To change settings, click the button that opens the Properties dialog box. Depending on the software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Change the paper orientation on the Layout tab, and paper source, media type,

paper size, and quality settings on the Paper/Quality tab. To print in black and white, click the Advanced button, and then change the Print in Grayscale option.

6. Click OK.

7. Click Print or OK to begin printing.

Print 31

Chapter 2

Print documents (Mac OS X)

1. Load paper in the tray. For more information, see Load media.

2. Select a paper size: a.From the File menu in your software application, click Page Setup.

NOTE: If you do not see a Page Setup menu item, go to step 3.

b. Make sure the printer you want to use is selected in the Format For pop-up

menu.

c. Select the paper size from the Paper Size pop-up menu, and then click OK.

3. From the File menu in your software application, click Print.

4. Make sure the printer you want to use is selected.

5. Select the paper size from the Paper Size pop-up menu (if available).

6. Change the print settings for the option provided in the pop-up menus, as

appropriate for your project.

NOTE: If you do not see any options, click the disclosure triangle next to the Printer pop-up menu or click Show Details.

7. Click Print to begin printing.

Print brochures

Follow the instructions for the operating system.

Print brochures (Windows)

• Print brochures (Mac OS X)

•

Print brochures (Windows)

NOTE: To set print settings for all print jobs, make the changes in the HP software

provided with the printer. For more information on the HP software, see management tools.

1. Load paper in the tray. For more information, see Load media.

2. On the File menu in the software application, click Print.

3. Select the printer you want to use.

4. To change settings, click the button that opens the Properties dialog box. Depending on the software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Select a size from the Size drop-down menu. Select a brochure type from the Paper Type drop-down menu.

6. Change any other print settings.

TIP: You can change more options for the print job by using the features

available on the other tabs in the dialog box.

7. Click Print to begin printing.

32 Print

Printer

Print brochures (Mac OS X)

1. Load paper in the tray. For more information, see Load media.

2. Select a paper size: a.From the File menu in your software application, click Page Setup.

NOTE: If you do not see a Page Setup menu item, go to step 3.

b. Make sure the printer you want to use is selected in the Format For pop-up

menu.

c. Select the paper size from the Paper Size pop-up menu, and then click OK.

3. From the File menu in your software application, click Print.

4. Make sure the printer you want to use is selected.

5. Select the paper size from the Paper Size pop-up menu (if available).

6. Click Paper Type/Quality from the pop-up menu, and then select the following

settings:

• Paper Type: The appropriate brochure paper type

• Quality: Normal or Best

NOTE: If you do not see any options, click the disclosure triangle next to the Printer pop-up menu or click Show Details.

7. Select any other print settings that you want, and then click Print to begin

printing.

Print on envelopes

When you select envelopes, avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows. Also, avoid envelopes with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise damaged.

Make sure the envelopes you load in the printer are tightly constructed and that the folds are sharply creased.

NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using.

Follow the instructions for the operating system.

Print on envelopes (Windows)

•

Print on envelopes (Mac OS X)

Print on envelopes (Windows)

1. Load envelopes in the tray. For more information, see Load media.

2. On the File menu in the software application, click Print.

3. Select the printer you want to print to.

4. To change settings, click the button that opens the Properties dialog box. Depending on the software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. On the Features tab, change the orientation to Landscape.

Print on envelopes 33

Chapter 2

6. In the Basic Options area, from the Size drop-down list, select More. Then,

select the appropriate envelope type.

TIP: You can change more options for the print job by using the features available on the other tabs in the dialog box.

7. Click OK, and then click Print or OK to begin printing.

Print on envelopes (Mac OS X)

1. Load envelopes in the tray. For more information, see Load media.

2. Select a paper size: a.From the File menu in your software application, click Page Setup.

NOTE: If you do not see a Page Setup menu item, go to step 3.

b. Make sure the printer you want to use is selected in the Format For pop-up

menu.

c. Select the appropriate envelope size from the Paper Size pop-up menu,

and then click OK.

3. From the File menu in your software application, click Print.

4. Make sure the printer you want to use is selected.

5. Select the appropriate envelope size in the Paper Size pop-up menu (if

available).

6. Select the Orientation option.

NOTE: If you do not see any options, click the disclosure triangle next to the Printer pop-up menu or click Show Details.

7. Select any other print settings that you want, and then click Print to begin

printing.

Print a Web page

TIP: To print Web pages correctly, you might need to set the print orientation to

Landscape.

NOTE: With certain types of paper, you can print on both sides of a sheet of paper (called “two-sided printing” or "duplex printing"). For more information, see both sides (duplexing).

Follow the instructions for your operating system.

Print a Web page (Windows)

• Print a Web page (Mac OS X)

•

Print a Web page (Windows)

If you are using a computer running Windows and Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web Printing to ensure simple, predictable Web printing with control over what you want and how you want it printed. You can access

Print on

34 Print

HP Smart Web Printing from the toolbar in Internet Explorer. For more information about HP Smart Web Printing, see the help file provided with it.

1. Load paper in the tray. For more information, see

2. On the File menu in the software application, click Print.

3. Make sure the printer you want to use is selected.

4. If your Web browser supports it, select the items on the Web page that you want

to include in the printout. For example, in Internet Explorer, click the Options tab to select options such as

As laid out on screen, Only the selected frame, and Print all linked documents.

5. Click Print or OK to begin printing.

Print a Web page (Mac OS X)

1. Load paper in the tray. For more information, see Load media.

2. Select a paper size: a.From the File menu in your software application, click Page Setup.

NOTE: If you do not see a Page Setup menu item, go to step 3.

b. Make sure the printer you want to use is selected in the Format For pop-up

menu.

c. Select the paper size from the Paper Size pop-up menu, and then click OK.

3. From the File menu in your software application, click Print.

4. Make sure the printer you want to use is selected.

5. Select the paper size from the Paper Size pop-up menu (if available).

6. Change the print settings for the option provided in the pop-up menus, as

appropriate for your project.

Load media.

7. Click Print to begin printing.

Print photos

Do not leave unused photo paper in the input tray. The paper might start to curl, which could reduce the quality of the printout. Photo paper should be flat before printing.

Follow the instructions for the operating system.

Print photos on photo paper (Windows)

•

Print photos on photo paper (Mac OS X)

•

Print photos from a memory device

TIP: Some Web browsers include special options for printing Web pages. If available, select the option for your Web browser from the pop-up menu. For more information, see the documentation provided with your Web browser.

NOTE: If you do not see any options, click the disclosure triangle next to the Printer pop-up menu or click Show Details.

Print photos 35

Chapter 2

Print photos on photo paper (Windows)

1. Load paper in the tray. For more information, see Load media.

2. On the File menu in the software application, click Print.

3. Make sure the printer you want to use is selected.

4. To change settings, click the button that opens the Properties dialog box. Depending on the software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. If you want to print the photo in black and white, click the Features tab and then change the Print in Grayscale option under Color Options.

6. Click OK, and then click Print or OK to begin printing.

Print photos on photo paper (Mac OS X)

1. Load paper in the tray. For more information, see Load media.

2. Select a paper size: a.From the File menu in your software application, click Page Setup.

NOTE: If you do not see a Page Setup menu item, go to step 3.

b. Make sure the printer you want to use is selected in the Format For pop-up

menu.

c. Select the paper size from the Paper Size pop-up menu, and then click OK.

3. From the File menu in your software application, click Print.

4. Make sure the printer you want to use is selected.

5. Select the appropriate paper size from the Paper Size pop-up menu (if available).

6. Click Paper Type/Quality from the pop-up menu, and then select the following

settings:

• Paper Type: The appropriate photo paper type

• Quality: Best or Maximum dpi

36 Print

NOTE: If you do not see any options, click the disclosure triangle next to the Printer pop-up menu or click Show Details.

7. If necessary, change the photo and color options: a. Click the disclosure triangle beside Color Options and select the

appropriate Photo Fix options:

• Off: Applies no automatic adjustments to the image.

• Basic: Automatically focuses the image; moderately adjusts image

sharpness.

b. To print the photo in black and white, click Grayscale from the Color pop-

up menu, and then select one of the following options:

• High Quality: Uses all the available colors to print your photo in

grayscale. This creates smooth and natural shades of gray.

• Black Print Cartridge Only: Uses black ink to print your photo in

grayscale. The gray shading is created by varying patterns of black dots, which might result in a grainy image.

8. Select any other print settings that you want, and then click Print to begin printing.

Print photos from a memory device

You can insert supported memory cards into the slot located on the left side of the printer. In addition, you can connect a USB storage device (such as a keychain drive or portable hard drive) to the USB port at the back of the printer. You can also connect a digital camera in storage mode to the USB port at the back of the printer and print photos directly from the camera.

For more information about using memory devices, see

CAUTION: Attempting to remove a memory device while it is being accessed can damage files on the memory device. You can safely remove a memory card only when the status light is not blinking.

To print selected photos

NOTE: This function is only available if the memory device does not contain

Digital Print Order Format (DPOF) content.

1. Insert your memory device into the appropriate slot on the printer. The Photo

screen appears on the control panel display.

2. Touch View & Print. The photos are displayed.

3. Follow the instructions on the control panel display to select, edit, or print the

photos.

Print on special and custom-size paper

If your application supports custom-size paper, set the size in the application before printing the document. If not, set the size in the print driver. You might need to reformat existing documents to print them correctly on custom-size paper.

Use only custom-size paper that is supported by the printer. For more information, see Media specifications.

Insert a memory device.

NOTE: Defining custom-size media sizes is only available in the HP printing software in Mac OS X.

Follow the instructions for your operating system.

Print on special or custom-size paper (Mac OS X)

•

Print on special or custom-size paper (Mac OS X)

NOTE: Before you can print on custom-size paper, you must set up the custom

size in the HP software provided with the printer. For instructions, see custom sizes (Mac OS X).

Print on special and custom-size paper 37

Set up

Chapter 2

1. Load the appropriate paper in the tray. For more information, see Load media.

2. Select a paper size: a.From the File menu in your software application, click Page Setup.

NOTE: If you do not see a Page Setup menu item, go to step 3.

b. Make sure the printer you want to use is selected in the Format For pop-up

menu.

c. Select the paper size from the Paper Size pop-up menu, and then click OK.

3. From the File menu in your software application, click Print.

4. Make sure the printer you want to use is selected.

5. Select the appropriate paper size from the Paper Size pop-up menu (if available).

6. Click Paper Handling from the pop-up menu.

7. Under Destination Paper Size, click Scale to fit paper size, and then select the

custom size.

8. Select any other print settings that you want, and then click Print to begin printing.

Set up custom sizes (Mac OS X)

1. Load paper in the tray. For more information, see Load media.

2. From the File menu in your software application, click Page Setup, and then

make sure the printer you want to use is selected in the Format For pop-up menu.

- OR From the File menu in your software application, click Print, and then make sure the printer you want to use is selected.

3. Select Manage Custom Sizes in the Paper Size pop-up menu.

NOTE: If you do not see any options, click the disclosure triangle next to the Printer pop-up menu or click Show Details.

4. Click the + on the left side of the screen, double-click Untitled, and type a name

for the new, custom size.

5. In the Width and Height boxes, type the dimensions, and then set the margins, if you want to customize them.

6. Click OK.

Print borderless documents

Borderless printing lets you print to the edges of certain photo media types and a range of standard media sizes up to 4 x 6 inches (102 x 152 mm).

NOTE: You cannot print a borderless document if the paper type is set to Plain paper.

NOTE: Before printing a borderless document, open the file in a software

application and assign the image size. Make sure the size corresponds to the media size on which you are printing the image.

38 Print

NOTE: Not all applications support borderless printing.

Follow the instructions for the operating system.

Print borderless documents (Windows)

•

Print borderless documents (Mac OS X)

Print borderless documents (Windows)

1. Load paper in the tray. For more information, see Load media.

2. On the File menu in the software application, click Print.

3. Select the printer you want to print to.

4. To change settings, click the button that opens the Properties dialog box. Depending on the software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Size list, click More, and then select the borderless size loaded in the tray.

If a borderless image can be printed on the specified size, the Borderless check box is selected.

7. In the Paper type drop-down list, click More, and then select the appropriate paper type.

8. Select the Borderless check box if it is not already checked. If the borderless paper size and paper type are not compatible, the printer

software displays an alert and allows you to select a different type or size.

9. Click OK, and then click Print or OK to begin printing.

Print borderless documents (Mac OS X)

1. Load paper in the tray. For more information, see Load media.

2. Select a borderless paper size: a.From the File menu in your software application, click Page Setup.

NOTE: If you do not see a Page Setup menu item, go to step 3.

b. Make sure the printer you want to use is selected in the Format For pop-up

menu.

c. Select an available borderless paper size from the Paper Size pop-up

menu, and then click OK.

3. From the File menu in your software application, click Print.

4. Make sure the printer you want to use is selected.

5. Select the paper size from the Paper Size pop-up menu (if available).

6. Click Paper Type/Quality from the pop-up menu, and then select the following

settings:

• Paper Type: The appropriate paper type

• Quality: Best or Maximum dpi

NOTE: If you do not see any options, click the disclosure triangle next to the Printer pop-up menu or click Show Details.

7. Make sure the Print Borderless check box is selected.

Print borderless documents 39

Chapter 2

8. If necessary, click the disclosure triangle beside Color Options and select the appropriate Photo Fix options:

• Off: Applies no automatic adjustments to the image.

• Basic: Automatically focuses the image; moderately adjusts image

sharpness.

9. Select any other print settings that you want, and then click Print to begin printing.

Print on both sides (duplexing)

You can print on both sides manually using the Windows printer software.

You can print on both sides of a sheet using a Macintosh computer by first printing the odd-numbered pages, turning the pages over, and then printing the even-numbered pages.

To perform duplexing (Windows)

•

To perform duplexing (Mac OS X)

To perform duplexing (Windows)

1. Load the appropriate media. See Guidelines for two-sided (duplex) printing and

Load media.

2. With a document open, on the File menu, click Print, and then click Properties.

3. Click the Features tab.

4. Select Manually from the two-sided printing drop-down list.

5. To automatically resize each page to match the document's onscreen layout,

ensure Preserve Layout is selected. Clearing this option might result in unwanted page breaks.

6. Select or clear the Flip Pages Up check box to match the way you want the binding. See the graphics in the print driver for examples.

7. Change any other desired settings and click OK.

8. Print the document.

9. After the first side of the document is printed, follow the onscreen instructions and

reload the paper into the tray to complete printing.

10. After reloading the paper, click Continue in the onscreen instructions to continue the print job.

To perform duplexing (Mac OS X)

1. Load the appropriate media. For more information, see Guidelines for two-sided

(duplex) printing and Load media.

2. Select a paper size: a.From the File menu in your software application, click Page Setup.

NOTE: If you do not see a Page Setup menu item, go to step 3.

b. Make sure the printer you want to use is selected in the Format For pop-up

menu.

c. Select the paper size from the Paper Size pop-up menu, and then click OK.

40 Print

3. From the File menu in your software application, click Print.

4. Make sure the printer you want to use is selected.

5. Select the paper size from the Paper Size pop-up menu (if available).

6. Click the Paper Handling pop-up menu, select Odd Only in the Pages to Print pop-up menu, and then click Print .

NOTE: If you do not see any options, click the disclosure triangle next to the Printer pop-up menu or click Show Details.

7. Flip the paper over and then print the even-numbered pages.

Print on both sides (duplexing) 41

Chapter 2

42 Print

3 Scan

You can use the printer’s control panel to scan documents and other originals and send them to a variety of destinations, such as a folder on a computer. You can also scan these originals from your computer using either the HP software provided with the printer or TWAIN-compliant or WIA-compliant programs.

You can use the HP software on your computer to convert the text in scanned documents into a format that you can search, copy, paste, and edit.

NOTE: Some scan functions are only available after you install the HP software.

NOTE: Scan functions are supported only through a USB connection. Scan

functions are not available through a Bluetooth connection.

NOTE: For better scan quality, use color scan and avoid scanning under direct sunlight or intense light.

This section contains the following topics:

Scan an original

•

Scanning documents as editable text

Scan an original

NOTE: Your printer and computer must be connected and turned on.

NOTE: If you are scanning an original from the printer control panel or from your

computer using a the HP printer software, the HP software provided with the printer must also be installed and running on your computer prior to scanning.

This section contains the following topics:

Scan to a computer

•

Scan to a memory device

Scan to a computer

NOTE: Before scanning to a computer, install the HP software and make sure the

printer is connected to the computer with a USB cable.

NOTE: To scan using HP Scan application or TWAIN compliant software, full HP software needs to be installed.

Scan 43

Chapter 3

To scan an original to a computer from the printer control panel

Use these steps to scan from the control panel.

1. Insert the original in the scanner. For more information, see

Load an original in

the scanner.

2. Touch Scan, and then select Scan To computer.

NOTE: If you are using a computer running Mac OS X, make sure you quit

the HP Scan application before scanning from the printer control panel.

3. Touch the type of document you want to save.

4. Touch Start Scan.

To scan an original from HP printer software

1. Insert the original in the scanner. For more information, see

Load an original in

the scanner.

2. On the computer, open the HP scanning software:

• Windows: From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, select HP Scan, and then select the scan shortcut you want to use.

• Mac OS X: Double-click the HP Scan 3 icon. This icon is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk.

TIP: To scan and send documents as email attachments on a computer running Windows, select Attach to E-mail from the Scan Shortcuts list, and then follow any onscreen instructions. Also, be sure you have already set up a valid e-mail account.

3. To start the scan, click Scan.

NOTE: For more information, see the online Help provided with the scanning

software.

NOTE: Use the HP software to scan documents into editable text, a format that allows you to search, copy, paste, and edit within the scanned document. Use this format to edit letters, newspaper clippings, and many other documents. For more information, see

Scan to a memory device

NOTE: To scan to a memory device, you do not need to install the HP software or

connect the printer to a computer.

To scan an original to a memory device from the printer control panel

Use these steps to scan an original to a memory device.

1. Insert your original print-side down in the scanner. For more information, see

Load an original in the scanner.

2. Insert a memory device. For more information, see

3. Touch Scan, and then touch Memory Card or USB Drive.

44 Scan

Scanning documents as editable text.

Insert a memory device.

4. Touch Document Type to select the type of document you want to save. Make

changes to scan options, if needed. Touch Resolution if you want to change the output quality.

5. Touch Start Scan.

Scanning documents as editable text

When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many other documents.

This section contains the following topics:

•

To scan documents as editable text Guidelines for scanning documents as editable text

•

To scan documents as editable text

Use the following guidelines for scanning documents as editable text.

Follow the instructions for your operating system.

Windows

1. Insert your original print-side down in the scanner. For more information, see

Load an original in the scanner.

2. From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select HP Scan.

3. Select the type of editable text you want to use in the scan:

I want to... Follow these steps

Extract just the text, without any of the formatting of the original

Extract the text, as well as some of the formatting of the original

Select the Save as Editable Text shortcut from the list, and then select Text File (*.txt) from the File Type drop-down menu.

Select the Save as Editable Text shortcut from the list, and then select Rich Text File (*.rtf) from the File Type drop-down menu.

Select the Save as PDF (searchable) shortcut from the list, and then select PDF- Searchable (*.pdf) from the File Type drop-down menu.

4. To start the scan, click Scan, and then follow the onscreen instructions.

Mac OS X

1. Insert your original print-side down in the scanner. For more information, see

Load an original in the scanner.

2. Double-click the HP Scan 3 icon. This icon is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk.

3. From the HP Scan menu, click Preferences.

Scanning documents as editable text 45

Chapter 3

4. Select the Documents preset from the Presets pop-up menu.

5. To start the scan, click Scan.

6. After the scan is complete, click the Save button in the HP Scan toolbar

7. Select the type of editable text you want to use in the scan:

I want to... Follow these steps

Extract just the text, without any of the formatting of the original

Extract the text, as well as some of the formatting of the original

Select TXT from the Format pop-up menu. Extract the text, as well as some of the formatting of the original

Select RTF or PDF-Searchable from the

Format pop-up menu.

8. Click Save.

Guidelines for scanning documents as editable text

To ensure that the software can convert your documents successfully, do the following:

• Make sure the scanner glass is clean.

When the printer scans the document, smudges or dust on the scanner glass can be scanned, as well, and can prevent the software from converting the document to editable text.

• Make sure the document is loaded correctly.

When scanning documents as editable text, the original must be loaded with the top forward and face up.

Also, make sure the document is not skewed. For more information, see original in the scanner.

• Make sure the text on the document is clear.

To successfully convert the document to editable text, the original must be clear and of high quality. The following conditions can cause the software to not convert the document successfully:

◦ The text on the original is faint or wrinkled. ◦ The text is too small. ◦ The structure of the document is too complex. ◦ The text is tightly spaced. For example, if the text that the software converts

has missing or combined characters, "rn" might appear as "m."

◦ The text is on a colored background. Colored backgrounds can cause

images in the foreground to blend too much.

Load an

46 Scan

• Choose the correct profile. Be sure to select a shortcut or preset that allows scanning as editable text. These

options use scan settings designed to maximize the quality of your OCR scan. In Windows, use the Editable Text (OCR) or Save as PDF shortcuts. In Mac OS X, use the Documents preset.

• Save your file in the correct format. If you want to extract just the text from the document, without any of the formatting of the original, select a plain text format (such as Text (.txt) or TXT). If

you want to extract the text, as well as some of the formatting of the original, select Rich Text Format (such as Rich Text (.rtf) or RTF) or searchable PDF format (Searchable PDF (.pdf) or PDF-Searchable).

Scanning documents as editable text 47

Chapter 3

48 Scan

4Copy

You can produce high-quality color and black-and-white copies on a variety of paper types and sizes.

NOTE: For better copy quality, use color copy and avoid copying under direct sunlight or intense light.

This section contains the following topics:

Copy documents

• Change copy settings

•

Copy documents

You can make quality copies from the printer control panel.

To copy documents

1. Make sure you have paper loaded in the input tray.

2. Insert the original in the scanner. For more information, see

the scanner.

3. Touch Copy.

4. Touch the left and right arrows to select the number of copies.

5. Touch Settings to change copy settings. For more information, see

settings

6. To start the copy job, touch one of the following:

• Start Black: To select a black-and-white copy job.

• Start Color : To select a color copy job.

Load an original in

Change copy

NOTE: If you have a color original, selecting the Black function produces a black-and-white copy of the color original, while selecting Color produces a full-color copy of the color original.

Change copy settings

You can customize copy jobs using the various settings available from the printer's control panel, including the following:

• Copy paper size

• Copy paper type

• Resize copies

• Copy quality

• Lighter/Darker settings

• Set as New Defaults - After making settings changes, touch this to make it the default for all copies.

Copy 49

Chapter 4

You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs.

To change copy settings for a single job

1. Touch Copy, and then touch Settings .

2. Select the copy function settings you want to change.

3. Touch Start Black or Start Color.

To save the current settings as defaults for future jobs

1. Touch Copy, and then touch Settings.

2. Make any changes to the copy function settings, and then touch Set as new defaults.

3. Touch Yes.

50 Copy

5 Work with ink cartridges

This section contains the following topics:

Information about ink cartridges

•

Check the estimated ink levels

•

Handle the ink cartridges

•

Replace the ink cartridges Print with a single ink cartridge

•

Store printing supplies

•

Ink cartridge maintenance

Information about ink cartridges

The following tips help maintain HP ink cartridges and ensure consistent print quality.

• If you need to replace an ink cartridge, wait until you have the new ink cartridge available to install before removing the old cartridge.

CAUTION: Do not leave untaped ink cartridges outside of the product for an extended period of time. This can result in damage to the ink cartridge.

• Keep all ink cartridges in the original sealed packages until they are needed.

• Turn off the printer by pressing the

Wait until the power light turns off before unplugging the power cord or turning off a power strip. If you improperly turn off the printer, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. For more information, see

• Store ink cartridges at room temperature (15-35° C or 59-95° F).

• You do not need to replace the cartridges until print quality becomes unacceptable, but a significant decrease in print quality may be the result of one or more depleted cartridges. Possible solutions include checking the estimated ink levels remaining in the cartridges, and cleaning the ink cartridges. Cleaning the ink cartridges uses some ink. For more information, see cartridge maintenance.

• Do not clean ink cartridges unnecessarily. This wastes ink and shortens the life of the cartridges.

• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems.

• If you are transporting the product, do the following to prevent ink leaking from the print carriage or other damage from occurring to the product:

◦

Make sure you turn off the product by pressing the The print carriage should be parked on the right side in the service station.

◦ Make sure you leave the ink cartridges installed.

(Power) button located on the product.

Turn off the printer.

Advanced ink

(Power) button.

Check the estimated ink levels

You can check the estimated ink levels from Toolbox (Windows), HP Utility (Mac OS X), or the Toolbox software for PDAs. For information about using these tools, see Printer management tools. You can also print the Printer Status page to view this information (see

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have to replace the cartridges until the print quality is unacceptable.

NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another printer, the ink level indicator might be inaccurate or unavailable.

NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the product and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see

Understand the printer information pages).

Handle the ink cartridges

www.hp.com/go/inkusage.

Before you replace or clean an ink cartridge, you should know the part names and how to handle the ink cartridges.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

Hold the ink cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles.

52 Work with ink cartridges

NOTE: Handle the ink cartridges carefully. Dropping or jarring cartridges can cause temporary printing problems, or even permanent damage.

Replace the ink cartridges

You can check the estimated ink levels from Toolbox (Windows), HP Utility (Mac OS), or the Toolbox software for PDAs (Microsoft Windows Mobile). For information about using these tools, see diagnostic page to view this information (see pages).

NOTE: The ink levels shown are an estimate only. Actual ink volumes might vary.

After removing a cartridge from its package, install it right away. Do not remove a cartridge from the printer for long periods of time.

To find out which ink cartridges work with the printer, see

CAUTION: To prevent clogs, ink failure, and bad electrical connections, do not touch the ink cartridge ink nozzles or copper contacts, and do not remove the copper strips.

To replace the ink cartridges

Follow these instructions to replace an ink cartridge.

1. Remove the new ink cartridge from its package and then pull the colored tab to remove the protective film from the cartridge.

Printer management tools. You can also print the self-test

Understand the printer information

Supplies.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

2. With the printer turned on, open the cartridge access door. Wait for the carriage to stop moving. This should take only a few seconds.

CAUTION: Only remove or install ink cartridges when the ink cartridge carriage stops moving.

Replace the ink cartridges 53

Chapter 5

3. Lift the ink cartridge latch open and gently remove the ink cartridge from its cradle

compartment.

4. Insert the new ink cartridge into its cradle compartment at the same angle at

which you removed the old ink cartridge. Check the symbol on the latch against the symbol on the ink cartridge to make sure you are inserting the correct ink cartridge.

5. Close the ink cartridge latch. If the cartridge is inserted correctly, closing the latch

gently pushes the cartridge into its cradle compartment. Press the latch to make sure it is seated flat on the cartridge.

54 Work with ink cartridges

6. Close the cartridge access door.

7. Wait for the carriage to complete the ink cartridge initialization routine before

using the printer.

NOTE: Do not open the cartridge access door until the ink cartridge initialization is complete.

Print with a single ink cartridge

If one of the ink cartridges runs out of ink before you can replace it, you can still print with a single ink cartridge.

Empty cartridge Cartridges used Output

Black Prints with only the tri-color ink

Tri-color Prints with only the black or photo ink

Photo Prints with only the tri-color ink

NOTE: Printing with one ink cartridge might be slower and the print quality might be affected. It is recommended to print with both ink cartridges. For borderless printing, the tri-color ink cartridge must be installed.

cartridge

Store printing supplies

This section covers the following topics:

Store ink cartridges

•

Store ink cartridges

Store an ink cartridge in an airtight container with the print nozzles facing up.

Ink cartridge maintenance

This section contains the following topics:

Align the ink cartridges

• Calibrate color

•

Clean the ink cartridges

Color and grayscale

All documents print in grayscale

Color and grayscale

Align the ink cartridges

Whenever you install a new ink cartridge, you should align the ink cartridges for the best possible print quality. If the printout is grainy, has stray dots, jagged edges, or the ink is bleeding into another color, you can realign them through Toolbox, or HP Utility (Mac OS). For information about using these tools, see

Printer management tools.

Ink cartridge maintenance 55

Chapter 5

NOTE: Load plain paper into the input tray before aligning the ink cartridges. An alignment page is printed during the alignment process.

• Printer control panel: Touch the right arrow , touch Setup, touch Tools, and

• Toolbox (Windows): Open Toolbox. For more information, see

• HP Utility (Mac OS): Open HP Utility. For more information, see

Calibrate color

If you are not satisfied with the appearance of colors, you can calibrate the colors manually to ensure the best print quality.

NOTE: Calibrate the color only when the tri-color and photo ink cartridges are installed together. The photo ink cartridge is available for purchase as an optional accessory. For more information, see

NOTE: If you are using a Windows Mobile, you can calibrate the color using the Toolbox software for PDAs. For more information, see (Microsoft Windows Mobile).

Color calibration balances color tints on printed pages. It is only necessary if:

• Printed colors have visibly shifted toward yellow, cyan or magenta.

• There is a color tinge in the gray shades.

Low ink levels in the ink cartridges might also produce incorrect colors.

• Toolbox (Windows): Open Toolbox. For more information, see

• HP Utility (Mac OS): Open HP Utility. For more information, see

then select Align Ink Cartridges.

Toolbox

(Windows). Click the Printer Services tab, and then click Align Ink Cartridges and follow the onscreen instructions.

HP Utility (Mac

OS X). Click Align and follow the onscreen instructions.

HP supplies and accessories.

Toolbox software for PDAs

Toolbox

(Windows). Click the Printer Services tab, and then click Calibrate Color and follow the onscreen instructions.

HP Utility (Mac

OS X). Click Calibrate Color and follow the onscreen instructions.

Clean the ink cartridges

If printed characters are incomplete, or if dots or lines are missing from the printouts, you might need to clean the ink cartridges. These are symptoms of clogged ink nozzles, which can result from prolonged exposure to air.

NOTE: Before you clean the ink cartridges, make sure the ink cartridge ink levels are not low or empty. Low ink levels can also cause incomplete characters, missing lines, or dots on the printouts. You can check the ink level of the cartridges from the printer control panel, the Printer Status tab in Toolbox (Windows), HP Utility (Mac OS), or the Toolbox software for PDAs. For more information, see cartridges.

This section contains the following topics:

To clean ink cartridges automatically

•

To clean ink cartridges manually

56 Work with ink cartridges

Work with ink

To clean ink cartridges automatically

NOTE: Clean the ink cartridges only when print quality is poor. Cleaning uses ink

and shortens the life of the ink cartridges. There are three levels of cleaning available. After one level of cleaning, perform the next level of cleaning only if the results are not satisfactory.

Control panel

1. Touch right arrow

, and then touch Setup.

2. Touch Tools, and then touch Clean Ink Cartridges.

3. Follow the onscreen instructions.

Toolbox (Windows)

1. Open Toolbox. For more information, see

Toolbox (Windows).

2. Click the Services tab, click Clean the Print Cartridges, and then follow the onscreen instructions.

HP Utility (Mac OS X)

1. Open HP Utility. For more information, see

HP Utility (Mac OS X).

2. Click Clean and follow the onscreen instructions.

To clean ink cartridges manually

Poor contact between the ink cartridges and the ink cartridge cradles can cause error messages or affect print quality. When this occurs, try cleaning the electrical contacts on the ink cartridges and ink cartridge cradles.

NOTE: Before cleaning the ink cartridges manually, remove and reinsert the cartridges to make sure they are inserted correctly.

1. Turn on the device and open the front access cover. The print carriage moves to the center of the printer.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the device.

3. Lift the ink cartridge latch open and gently remove the ink cartridge from its cradle compartment.

4. Inspect the ink cartridge contacts for ink and debris buildup.

5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze

any excess water from it.

6. Hold the ink cartridge by its sides.

Ink cartridge maintenance 57

Chapter 5

7. Clean only the copper-colored contacts. Allow the ink cartridges to dry for

approximately ten minutes.

1 Copper-colored contacts

2 Ink nozzles (do not clean)

8. Insert the ink cartridge into its cradle compartment at the same angle at which

you removed the old ink cartridge.

9. Close the ink cartridge latch. If the cartridge is inserted correctly, closing the latch

gently pushes the cartridge into its cradle compartment. Press the latch to make sure it is seated flat on the cartridge.

10. Repeat if necessary for the other ink cartridge.

11. Close the front access cover and plug the power cord into the back of the device.

12. Wait for the carriage to complete the ink cartridge initialization routine and return

to the home position at the left side of the printer before using the printer.

NOTE: Do not open the front access cover until the ink cartridge initialization is complete.

13. Align the ink cartridges. For more information, see Align the ink cartridges.

58 Work with ink cartridges

6 Solve a problem

This section contains the following topics:

HP support

•

General troubleshooting tips and resources

•

Solve printing problems Poor print quality and unexpected printouts

•

Advanced ink cartridge maintenance

•

Solve paper-feed problems

•

Solve copy problems Solve scan problems

•

Troubleshoot installation issues

•

Problems setting up Bluetooth communication

•

Understand the printer information pages

•

Clear jams

HP support

If you have a problem, follow these steps

1. Check the documentation that came with the printer.

2. Visit the HP online support Web site at

is available to all HP customers. It is the fastest source for up-to-date printer information and expert assistance and includes the following features:

• Fast access to qualified online support specialists

• Software and driver updates for the HP printer

• Valuable troubleshooting information for common problems

• Proactive printer updates, support alerts, and HP newsgrams that are

available when you register the HP printer

For more information, see

3. Call HP support. Support options and availability vary by printer, country/region, and language. For more information, see

Obtain electronic support.

www.hp.com/support. HP online support

HP support by phone.

Obtain electronic support

To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

This Web site also offers technical support, drivers, supplies, ordering information and other options such as:

• Access online support pages.

• Send HP an e-mail message for answers to your questions.

• Connect with an HP technician by using online chat.

• Check for HP software updates.

Solve a problem 59

Chapter 6

You can also obtain support from the HP software provided with your computer. For more information, see

Support options and availability vary by printer, country/region, and language.

HP support by phone

The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line. Different rates might apply for mobile phones.

For the most current HP list of telephone support numbers and call costs information,

www.hp.com/support.

see

During the warranty period, you can obtain assistance from the HP Customer Care Center.

NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the following web site: question to begin the support process.

The HPLIP Web site does not provide support for Windows or Mac OS X. If you are using these operating systems, see

This section contains the following topics:

Before you call

• Phone support period

•

Telephone support numbers

•

After the phone support period

Printer management tools.

https://launchpad.net/hplip. Click Ask a

www.hp.com/support.

Before you call

Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide the following information:

• Model number (for more information, see

• Serial number (located on the back or bottom of the printer)

• Messages that appear when the situation occurs

• Answers to these questions:

◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to the computer at about the

◦ Did anything else occur prior to this situation (such as a thunderstorm or

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).

60 Solve a problem

Find the printer model number)

time that this situation began?

moving the printer)?

Telephone support numbers

In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free.

HP support 61

Chapter 6

For the most current list of telephone support numbers, see www.hp.com/support.

62 Solve a problem

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help might also be available at the HP online support Web site: Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

www.hp.com/support.

General troubleshooting tips and resources

NOTE: Many of the steps below require HP software. If you did not install the HP

software, you can install it using the HP software CD included with the printer, or you can download the software from the HP support Web site: support.

Try these when you begin troubleshooting a printing problem.

• For a paper jam, see

• For paper-feed problems, such as the paper skew and paper pick, see paper-feed problems.

• Make sure that the power light is on and not blinking. When the printer is turned on for the first time, it takes approximately a minute to initialize it after the ink cartridges are installed.

• If the power cord is plugged in, make sure that the power cord and other cables are working and are firmly connected to the printer. Make sure that the printer is connected firmly to a functioning alternating current (AC) power outlet and is turned on. For voltage requirements, see

• If the printer is using battery power, make sure that the battery has been charged. For more information, see

• Media is loaded correctly in the input tray and is not jammed in the printer.

• All packing tapes and materials are removed.

• The printer is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in the Print & Fax or Print & Scan section of the System Preferences. See the computer's documentation for more information.

• Pause Printing is not selected if you are using a computer running Windows.

• You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

Clear jams.

Electrical requirements.

Charge and use the battery.

www.hp.com/

Solve

Troubleshooting topics

Solve printing problems

• Poor print quality and unexpected printouts

•

Solve paper-feed problems

•

Solve copy problems Solve scan problems

•

Troubleshoot installation issues

•

Problems setting up Bluetooth communication Clear jams

•

General troubleshooting tips and resources 63

Chapter 6

Solve printing problems

This section contains the following topics:

•

The printer shuts down unexpectedly All printer lights are on or flashing

•

The printer is not responding (nothing prints) Printer does not accept ink cartridge

•

Printer takes a long time to print

•

Blank or partial page printed Something on the page is missing or incorrect

•

Placement of the text or graphics is wrong

The printer shuts down unexpectedly

Check the power and power connections

• Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see

• If you are using the battery, make sure it is installed correctly.

All printer lights are on or flashing

Electrical requirements.

A non-recoverable error has occurred

Disconnect all cables (such as power cord and USB cable), remove the battery, wait about 20 seconds, and then reconnect the cables. If the problem persists, visit the HP Web site ( fixes and updates.

www.hp.com/support) for the latest troubleshooting information, or printer

The printer is not responding (nothing prints)

Check the print queue

A print job might be stuck in the print queue. To fix, open the print queue, cancel the printing of all documents in the queue, and then reboot the computer. After the computer reboots, try printing again. See the operating system help for information on opening the print queue and canceling print jobs.

Check the printer setup

For more information, see

Check the printer software installation

If the printer is turned off when printing, an alert message should appear on the computer screen; otherwise, the printer software might not be installed correctly. To resolve this, uninstall the software completely, and then reinstall the printer software. For more information, see

General troubleshooting tips and resources.

Uninstall and reinstall the HP software.

64 Solve a problem

Check the cable connections

Make sure both ends of the USB cable are secure.

Check any personal firewall software installed on the computer

The personal software firewall is a security program that protects a computer from intrusion. However, the firewall might block communication between the computer and the printer. If there is a problem communicating with the printer, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall.

If disabling the firewall allows you to communicate with the printer, you might want to assign a static IP address to the printer and re-enable the firewall.

Check the Bluetooth connection

Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file. For more information, see for Bluetooth communication.

Printer does not accept ink cartridge

Check the ink cartridge

• Remove and reinstall the ink cartridge.

• Make sure the ink cartridge is intended for use in this printer. For more information, see

Work with ink cartridges.

Set up the printer

Clean the ink cartridge manually

Complete the ink cartridge cleaning procedure. For more information, see cartridges manually.

Turn off the printer after removing the ink cartridge

After removing the ink cartridge, turn off the printer, wait about 20 seconds, and turn it on again without the ink cartridge installed. After the printer has restarted, reinsert the ink cartridge.

NOTE: Make sure you turn off the printer correctly. For more information, see Turn off the printer.

Printer takes a long time to print

Check the system resources

• Make sure the computer has enough resources to print the document in a reasonable amount of time. If the computer meets only the minimum system requirements, documents might take longer to print. For more information on minimum and recommended system requirements, see

• If the computer is too busy running other programs, documents can print more slowly. Try closing some programs, and then print the document again.

To clean ink

System requirements.

Solve printing problems 65

Chapter 6

Check the printer software settings

Print speed is slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the print driver. For more information, see

Print.

Check for radio interference

If the printer is connected using Bluetooth wireless and is printing slowly, then the radio signal might be weak. For more information, see communication.

Check the Bluetooth wireless connection

Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file. For more information, see up Bluetooth communication.

Blank or partial page printed

Clean the ink cartridge

Complete the ink cartridge cleaning procedure. For more information, see cartridges automatically.

Check the battery charge level

If the printer is using battery power, make sure the battery is charged and functioning properly. If the battery charge level is critically low, the printer might not print the entire page before ejecting the page. Plug in the power cord to begin charging the battery. For more information about using the battery, see

Set up the printer for Bluetooth

Problems setting

To clean ink

Install and use the battery.

Check the media settings

• Make sure you select the correct print quality settings in the print driver for the media loaded in the input tray.

• Make sure the page settings in the print driver match the page size of media loaded in the input tray.

Check the Bluetooth connection

Printing larger files using a Bluetooth connection can sometimes cause the print job to fail. Try printing a smaller file. For more information, see communication.

More than one page feeds through the printer

For more information on paper-feed problems, see

There is a blank page in the file

Check the file to make sure there is no blank page.

66 Solve a problem

Problems setting up Bluetooth

Solve paper-feed problems.

Something on the page is missing or incorrect

Check the ink cartridges

• Check to make sure that both cartridges are installed and functioning correctly.

• Ink cartridges might need to be cleaned. For more information, see cartridges automatically.

• Ink cartridges might have run out of ink. Replace any empty cartridge.

• Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see

Check the margin settings

Make sure the margin settings for the document do not exceed the printable area of the printer. For more information, see

Check the color print settings Make sure Print in Grayscale is not selected in the print driver.

Check the printer location and length of USB cable

High electromagnetic fields (such as those generated by monitors, motors, fans, TVs, and other such printers) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

Work with ink cartridges.

Set minimum margins.

To clean ink

Check the PictBridge settings

If printing using a PictBridge device, make sure the media settings in the device are correct or are defaulting to the current printer settings. If defaulting to the current printer settings, then check Toolbox (Windows), HP Utility (Mac OS), or Toolbox software for PDAs (Windows Mobile) to make sure the current printer settings are correct.

Check the borderless print settings

If printing using a PictBridge device, make sure the media settings in the device are correct or are defaulting to the current printer settings.

Check the Bluetooth connection

Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file. For more information, see

Problems setting

up Bluetooth communication.

Check the mobile phone font

Boxes might appear when trying to print Asian fonts from a mobile phone on printers purchased outside Asia. Asian fonts for Bluetooth mobile phone printing are supported only by models purchased in Asia.

Solve printing problems 67

Chapter 6

Placement of the text or graphics is wrong

Check how the media is loaded

Make sure the guides fit snugly against the edges of the media, and make sure the input tray is not overloaded. For more information, see

Check the media size

• Content on a page might be cut off if the document size is larger than the media that you are using.

• Make sure the media size selected in the print driver match the size of media loaded in the input tray.

Check the margin settings

If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of the printer. For more information, see

Check the page-orientation setting

Make sure the media size and page orientation selected in the application match the settings in the print driver. For more information, see

Check the printer location and length of USB cable

High electromagnetic fields (such as those generated by monitors, motors, fans, TVs, and other such devices) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

If the above solutions do not work, the problem might be caused by the inability of the application to interpret print settings correctly. See the release notes for known software conflicts, refer to the application's documentation, or contact the software manufacturer for specific help.

Set minimum margins.

Load media.

Print.

Poor print quality and unexpected printouts

Print a print quality page to help solve print quality problems. For more information, see Understand the printer information pages.

This section covers the following topics:

General tips

•

Meaningless characters print

•

Ink is smearing Ink is not filling the text or graphics completely

•

Output is faded or dull colored

•

Colors are printing as black and white Wrong colors are printing

•

Printout shows bleeding colors

68 Solve a problem

• Colors do not line up correctly

•

General tips

Check the ink cartridges

• Check to make sure that both cartridges are installed and functioning correctly.

• Ink cartridges might need to be cleaned. For more information, see

• Ink cartridges might have run out of ink. Replace any empty cartridge.

• Try removing and reinstalling the cartridges, making sure they snap firmly into

• Whenever you install a new ink cartridge, you should align the ink cartridges for

• Dropping or subjecting the ink cartridges to impact might cause temporary

• Use the appropriate ink cartridge for the project. For best results, use the HP

• Make sure ink cartridges have not been tampered with. Refilling processes and

Printouts have streaks or lines

To clean ink

cartridges automatically.

place. For more information, see

Work with ink cartridges.

the best possible print quality. If the printout is grainy, has stray dots, jagged edges, or the ink is bleeding into another color, you can realign them through Toolbox or the print driver (Windows), HP Utility (Mac OS), or the Toolbox software for PDAs (Windows Mobile). For more information, see

Align the ink

cartridges.

missing nozzles in the ink cartridge. To resolve this problem, leave the ink cartridge in the printer for 2 to 24 hours.

black ink cartridge to print text documents and use the HP photo ink cartridge to print color or black and white photos.

the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the printer or ink cartridge. HP does not guarantee or support refilled ink cartridges. For ordering information, see

supplies and accessories.

Check the paper quality

The paper might be too moist or too rough. Make sure the media meets HP specifications, and try to print again. For more information, see

Media specifications.

Check the type of media loaded in the printer

Make sure the tray supports the type of media you have loaded. For more information, see

Media specifications.

Check the rollers in the printer

The rollers in the printer might be dirty, causing lines or smudges to appear on the printout. Turn off the printer, remove the battery, and then disconnect the power cord. Clean the output rollers in the printer with a lint-free cloth lightly dampened with water, and then try to print again.

Check the printer location and length of USB cable

High electromagnetic fields (such as those generated by monitors, motors, fans, TVs, and other such devices) can sometimes cause slight distortions to printouts. Move the

Poor print quality and unexpected printouts 69

Chapter 6

printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

Check the Bluetooth connection

Printing larger files using a Bluetooth connection can sometimes cause the print job to fail. Try printing a smaller file. For more information, see communication.

Meaningless characters print

If an interruption occurs to a job that is printing, the printer might not recognize the rest of the job.

Cancel the print job and wait for the Home screen to appear on the printer controlpanel display. If the Home screen does not appear, cancel all jobs and wait again. When the Home screen appears on the printer control-panel display, resend the job. If prompted by the computer to retry the job, click Cancel.

Check the cable connections

If the printer and computer are connected with a USB cable, the problem might be due to a poor cable connection.

Make sure the cable connections at both ends are secure. If the problem persists, turn off the printer, disconnect the cable from the printer, turn on the printer without connecting the cable, and delete any remaining jobs from the print spooler. When the Power light is on and not flashing, reconnect the cable.

Problems setting up Bluetooth

Check the document file

The document file might be damaged. If you can print other documents from the same application, try printing a backup copy of the document, if available.

Check the mobile phone font

Ink is smearing

Check the print settings

• When you print documents that use a lot of ink or less adsorbent media, allow more time to dry before handling the printouts. In the print driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation using the ink volume under the advanced features (Windows) or ink features (Mac OS X). However, note that decreasing ink saturation might give printouts a "washed-out" quality.

• Color documents that have rich, blended colors can wrinkle or smear when printed using the Best print quality. Try using another print mode, such as Normal, to reduce ink, or use HP Premium Paper designed for printing vivid color documents. For more information, see

70 Solve a problem

Print.

Check the media size and type

• Do not allow the printer to print media that is smaller than the print job. If you are doing borderless printing, make sure the correct media size is loaded. If you are using the incorrect size, ink smears might appear on the bottom of subsequent pages.

• Some types of media do not accept ink well. For these types of media, ink dries more slowly and smearing might occur. For more information, see specifications.

Ink is not filling the text or graphics completely

Check the ink cartridges

• Check to make sure that both ink cartridges are installed and functioning correctly.

• Ink cartridges might need to be cleaned. For more information, see cartridges automatically.

• Ink cartridges might have run out of ink. Replace any empty cartridge.

• Make sure ink cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the printer or ink cartridge. HP does not guarantee or support refilled ink cartridges. For ordering information, see supplies and accessories.

Check the media type

Some media types are not suitable for use with the printer. For more information, see Media specifications.

Media

To clean ink

Output is faded or dull colored

Check the print mode

The Draft or Fast mode in the print driver allows you to print at a faster rate, which is good for printing drafts. To get better results, select Normal or Best. For more information, see

Check the paper type setting

When printing on special media, select the corresponding media type in the print driver. For more information, see

Check the ink cartridges

• Check to make sure that both ink cartridges are installed and functioning correctly.

• Ink cartridges might need to be cleaned. For more information, see cartridges automatically.

Print.

Print on special and custom-size paper.

To clean ink

Poor print quality and unexpected printouts 71

Chapter 6

• Ink cartridges might have run out of ink. Replace any empty cartridge.

Colors are printing as black and white

Check the print settings Make sure Print in Grayscale is not selected in the print driver. Open the printer

Properties dialog box, click the Features tab, and then make sure that Print in Grayscale is not selected in the Color options.

Check the ink cartridges

• Check to make sure that both the black and the tri-color ink cartridges are installed and functioning correctly. For more information, see ink cartridge.

• Ink cartridges might need to be cleaned. For more information, see cartridges automatically.

• Ink cartridges might have run out of ink. Replace any empty cartridge.

• Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see

Print with a single

To clean ink

Work with ink cartridges.

Wrong colors are printing

Check the print settings Make sure Print in Grayscale is not selected in the print driver. Open the printer

Properties dialog box, click the Features tab, and then make sure that Print in Grayscale is not selected in the Color options.

Check the ink cartridges

• Check to make sure that both ink cartridges are installed and functioning correctly.

• Ink cartridges might need to be cleaned. For more information, see cartridges automatically.

• Ink cartridges might have run out of ink. Replace any empty cartridge.

72 Solve a problem

To clean ink

• Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see

Printout shows bleeding colors

Check the ink cartridges

• Check to make sure that both ink cartridges are installed and functioning correctly.

• Ink cartridges might need to be cleaned. For more information, see cartridges automatically.

• Ink cartridges might have run out of ink. Replace any empty cartridge.

• Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see

Check the media type

Some media types are not suitable for use with the printer. For more information, see Media specifications.

Work with ink cartridges.

To clean ink

Work with ink cartridges.

Colors do not line up correctly

Check the ink cartridges

• Check to make sure that both ink cartridges are installed and functioning correctly.

• Ink cartridges might need to be cleaned. For more information, see cartridges automatically.

• Ink cartridges might have run out of ink. Replace any empty cartridge.

• Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see

To clean ink

Work with ink cartridges.

Poor print quality and unexpected printouts 73

Chapter 6

• Whenever you install a new ink cartridge, you should align the ink cartridges for the best possible print quality. If the printout is grainy, has stray dots, jagged edges, or the ink is bleeding into another color, you can realign them through Toolbox or the print driver (Windows), HP Utility (Mac OS), or the Toolbox software for PDAs (Windows Mobile). For more information, see cartridges.

Check the graphics placement

Use the zoom or print preview feature of the software to check for gaps in the placement of graphics on the page.

Printouts have streaks or lines

Check the print mode Try using the Best mode in the print driver. For more information, see

Check the ink cartridges

• Check to make sure that both ink cartridges are installed and functioning correctly.

• Clean the ink cartridges. For more information, see automatically or Clean the area around the ink nozzles.

• Ink cartridges might have run out of ink. Replace any empty cartridge.

• Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see

Align the ink

Print.

To clean ink cartridges

Work with ink cartridges.

Align the ink

Advanced ink cartridge maintenance

This section contains the following topics:

Clean the ink cartridge contacts

•

Clean the area around the ink nozzles Replace the ink service module

•

74 Solve a problem

Clean the ink cartridge contacts

Before cleaning the ink cartridge contacts, remove the ink cartridge and verify that nothing is covering the ink cartridge contacts, then reinstall the ink cartridge.

Make sure you have the following materials available:

• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning ink cartridges.

• Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges).

CAUTION: Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

To clean the ink cartridge contacts

1. Turn on the device and open the front access cover.

The print carriage moves to the center of the printer.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the device.

3. Lift the ink cartridge latch open and gently remove the ink cartridge from its cradle compartment.

4. Inspect the ink cartridge contacts for ink and debris buildup.

5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze

any excess water from it.

6. Hold the ink cartridge by its sides.

7. Clean only the copper-colored contacts. Allow the ink cartridges to dry for

approximately ten minutes.

1 Copper-colored contacts

2 Ink nozzles (do not clean)

Advanced ink cartridge maintenance 75

Chapter 6

8. Insert the ink cartridge into its cradle compartment at the same angle at which

you removed the old ink cartridge.

9. Close the ink cartridge latch. If the cartridge is inserted correctly, closing the latch

gently pushes the cartridge into its cradle compartment. Press the latch to make sure it is seated flat on the cartridge.

10. Repeat if necessary for the other ink cartridge.

11. Close the front access cover and plug the power cord into the back of the device.

12. Wait for the carriage to complete the ink cartridge initialization routine and return

to the home position at the left side of the printer before using the printer.

NOTE: Do not open the front access cover until the ink cartridge initialization is complete.

13. Align the ink cartridges. For more information, see Align the ink cartridges.

Clean the area around the ink nozzles

If the printer is used in a dusty environment, a small amount of debris might accumulate inside the printer. This debris can include dust, hair, carpet, or clothing fibers. When debris gets on the ink cartridges, it can cause ink streaks and smudges on printed pages. Ink streaking can be corrected by cleaning around the ink nozzles as described here.

NOTE: Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the ink cartridges by using the software you installed with the printer. For more information,

To clean ink cartridges automatically.

see

Make sure you have the following materials available:

• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning ink cartridges.

• Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges).

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

To clean the area around the ink nozzles

1. Turn on the printer and open the front access cover.

The print carriage moves to the center of the printer.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the device.

76 Solve a problem

3. Lift the ink cartridge latch open and gently remove the ink cartridge from its cradle

compartment.

NOTE: Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

4. Place the ink cartridge on a piece of paper with the ink nozzles facing up.

5. Lightly moisten a clean swab with distilled water, and squeeze any excess water

from it.

6. Clean the face and edges around the ink nozzle area with the swab, as shown

below.

1 Nozzle plate (do not clean)

2 Face and edges around the ink nozzle area

CAUTION: Do not clean the nozzle plate.

7. Insert the ink cartridge into its cradle compartment at the same angle at which

you removed the old ink cartridge.

8. Close the ink cartridge latch. If the cartridge is inserted correctly, closing the latch

gently pushes the cartridge into its cradle compartment. Press the latch to make sure it is seated flat on the cartridge.

9. Repeat if necessary for the other ink cartridge.

10. Close the front access cover and plug the power cord into the back of the device.

11. Wait for the carriage to complete the ink cartridge initialization routine and return

to the home position at the left side of the printer before using the printer.

NOTE: Do not open the front access cover until the ink cartridge initialization is complete.

12. Align the ink cartridges. For more information, see Align the ink cartridges.

Replace the ink service module

The replaceable ink service module holds waste ink from the black ink cartridge. When the ink service module is almost full, the printer prompts you to replace it. When you are notified by the control panel that the ink service module is full, contact HP support to obtain a new module. For more information, see

HP support. If you have a new ink

Advanced ink cartridge maintenance 77

Chapter 6

service module, install it immediately by following the instructions that came with the module.

TIP: When the ink service module is full, the printer stops printing. However, until the replacement arrives, you can continue printing by removing the black ink cartridge and printing with just the tri-color ink cartridge. Color results and print speeds, though, might be affected. For more information about printing with a single ink cartridges, see

CAUTION: Allowing the ink service module to fill completely can result in black ink spillage. Take care to avoid spilling the ink in the ink service module. Ink can permanently stain fabric and other materials.

Print with a single ink cartridge.

Solve paper-feed problems

For information on resolving jams, see Clear jams.

This section contains the following topics:

•

Media is not supported for the printer Media is not picked up

•

Media is not coming out correctly Pages are skewing

•

Multiple pages are being picked up

Media is not supported for the printer

Use only media that is supported for the printer and the tray being used. For more information, see

Media specifications.

Media is not picked up

• Make sure media is loaded in the tray. For more information, see Load media. Fan the media before loading.

• Make sure the paper guides are snug, but not tight, against the stack.

• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.

• Make sure to fully extend the input tray extension.

Media is not coming out correctly

If printed media stacks up outside the printer, it can prevent media from coming out of the printer correctly.

Pages are skewing

• Make sure the media loaded in the input tray is aligned to the paper guide.

• Load media into the printer only when it is not printing.

• Make sure to fully extend the input tray extension.

78 Solve a problem

Multiple pages are being picked up

• Fan the media before loading.

• Make sure the paper guides are snug, but not tight, against the stack.

• Make sure the tray is not overloaded with paper.

• Use HP media for optimum performance and efficiency.

Solve copy problems

If the following topics do not help, see HP support for information about HP support.

No copy came out

• Copies are blank

•

Documents are missing or faded

•

Size is reduced Copy quality is poor

•

Copy defects are apparent

•

The printer prints half a page, then ejects the paper Paper mismatch

•

No copy came out

• Check the power

◦ If using AC power, make sure that the power cord is securely connected,

and the printer turned on.

◦ If using a battery, make sure that the battery is charged, and the printer

turned on.

• Check the status of the printer ◦ The printer might be busy with another job. Check the control-panel display

for information about the status of jobs. Wait for any job that is processing to finish.

◦ The printer might be jammed. Check for jams. See

• Check the input tray Make sure that media is loaded. See

• Check the battery charge level If the printer is using battery power, make sure the battery is charged and

functioning properly. If the battery charge level is critically low, the printer might not print the entire page before ejecting the page. Plug in the power cord to begin charging the battery. For more information about using the battery, see use the battery.

Clear jams.

Load media for more information.

Install and

Solve copy problems 79

Chapter 6

Copies are blank

• Check the media

The media might not meet HP media specifications (for example, the media is too moist or too rough). See

• Check the settings

The contrast setting might be set too light. On the printer control panel, touch Copy, touch Lighter Darker, and then use the arrows to create darker copies.

• Check the scanner

Make sure that the original has been loaded correctly. For more information, see Load an original in the scanner.

Documents are missing or faded

• Check the media

The media might not meet HP media specifications (for example, the media is too moist or too rough). See

• Check the settings The quality setting of Fast (which produces draft-quality copies) might be

responsible for the missing or faded documents. Change to the Normal or Best setting.

• Check the original ◦ The accuracy of the copy depends on the quality and size of the original.

Use the Copy menu to adjust the brightness of the copy. If the original is too light, the copy might not be able to compensate, even if you adjust the contrast.

◦ Colored backgrounds might cause images in the foreground to blend into

the background, or the background might appear in a different shade.

Media specifications for more information.

Size is reduced

• The reduce/enlarge or other copy feature might have been set from the printer control panel to reduce the scanned image. Check the settings for the copy job to make sure that they are for normal size.

• The HP software settings might be set to reduce the scanned image. Change the settings, if needed. See the onscreen Help for the HP software for more information.

Copy quality is poor

• Take steps to improve the copy quality

◦ Use quality originals. ◦ Load the original correctly. If the original is loaded incorrectly in the scanner,

it might skew, causing unclear images. See information.

80 Solve a problem

Media specifications for more

◦ Use or make a carrier sheet to protect the originals. ◦ For better copy quality, avoid using the printer under direct sunlight or

intense light.

• Check the scanner

The scanner might need cleaning. To clean the scanner, use the cleaning cloth provided with the printer and see the information provided with the cloth.

Copy defects are apparent

• Vertical white or faded stripes

The media might not meet HP media specifications (for example, the media is too moist or too rough). See

• Too light or dark

Try adjusting the contrast and copy-quality settings.

• Copy is slanted or skewed

Make sure that the scanner width adjuster is snug against the side of the media.

• Unclear text

◦ Try adjusting the contrast and copy-quality settings. ◦ The default enhancement setting might not be suitable for the job. Check

the setting and change it to enhance text or photographs, if needed. For more information, see

• Incompletely filled text or graphics

Try adjusting the contrast and copy-quality settings.

• Large, black typefaces look splotchy (not smooth)

The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see

Media specifications for more information.

Change copy settings.

The printer prints half a page, then ejects the paper

Clean the ink cartridge

Complete the ink cartridge cleaning procedure. For more information, see cartridges automatically.

Check the battery charge level

Check the media settings

• Make sure you select the correct print quality settings in the print driver for the media loaded in the trays.

• Make sure the page settings in the print driver match the page size of media loaded in the tray.

To clean ink

Install and use the battery.

Solve copy problems 81

Chapter 6

More than one page feeds through the printer

For more information on paper-feed problems, see

There is a blank page in the file

Check the file to make sure there is no blank page.

Paper mismatch

Check the settings

Verify that the loaded media size and type matches the control panel settings.

Solve scan problems

If the following topics do not help, see HP support for information about HP support.

NOTE: If you are starting the scan from a computer, see the software Help for troubleshooting information.

• Scanner did nothing Scan takes too long

•

Part of the document did not scan or text is missing Text cannot be edited

•

Error messages appear

•

Scanned image quality is poor Scan defects are apparent

•

Solve paper-feed problems.

Scanner did nothing

• Check the original Make sure that the original is loaded correctly. For more information, see

original in the scanner.

• Check the printer ◦ To scan to computer or e-mail, the printer must be connected to the

computer through a USB connection.

◦ The printer might be coming out of Sleep mode after a period of inactivity,

which delays processing a short while. Wait until the Home screen appears on the printer control-panel display.

• Check the HP software Make sure the HP software provided with the printer is installed correctly.

82 Solve a problem

Load an

Scan takes too long

Check the settings

◦ If you set the resolution too high, the scan job takes longer and results in larger

files. To obtain good results when scanning or copying, do not use a resolution that is higher than needed. You can lower the resolution to scan more quickly.

◦ If you acquire an image through TWAIN, you can change the settings so that the

original scans in black and white. See the onscreen Help for the TWAIN program for information.

Part of the document did not scan or text is missing

• Check the original

◦ Make sure that the original document meets minimum size requirements.

For more information, see

◦ Make sure that you loaded the original correctly. For more information, see

Load an original in the scanner.

◦ Colored backgrounds can cause images in the foreground to blend into the

background. Try adjusting the settings before you scan the original, or try enhancing the image after you scan the original.

• Check the settings

◦ Make sure that the input media size is large enough for the original that you

are scanning.

◦ If you are using the HP software provided with the printer, the default

settings in the HP software might be set to automatically perform a specific task other than the one that you are attempting. See the onscreen Help for the HP software for instructions about changing the properties.

Load an original in the scanner.

Text cannot be edited

• Check the settings

◦ When you scan the original, make sure that you select a document type in

the software that creates editable text. If text is classified as a graphic, it is not converted to text.

◦ If you are using a separate OCR (optical character recognition) program,

the OCR program might be linked to a word-processing program that does not perform OCR tasks. For more information, see the documentation provided with the OCR program.

◦ Make sure you have selected an OCR language that corresponds to the

language used for the document you are scanning. For more information, see the documentation provided with the OCR program.

• Check the originals

◦ When scanning documents as editable text, the original must be loaded into

the scanner with the top forward and face down. Also, make sure the document is not skewed. For more information, see scanner.

◦ The software might not recognize text that is tightly spaced. For example, if

the text that the software converts has missing or combined characters, "rn" might appear as "m."

Load an original in the

Solve scan problems 83

Chapter 6

◦ The accuracy of the software depends on the image quality, text size, and

structure of the original and the quality of the scan itself. Make sure that your original has good image quality.

◦ Colored backgrounds can cause images in the foreground to blend too

much.

Error messages appear

• "Unable to activate TWAIN source" or "An error occurred while acquiring the image"

◦ If you are acquiring an image from another device, such as a digital camera

or another scanner, make sure that the other device is TWAIN-compliant. Devices that are not TWAIN-compliant do not work with the HP software.

◦ Make sure that you have connected the USB cable to the correct port on the

back of the computer.

◦ Verify that the correct TWAIN source is selected. In the software, check the

TWAIN source by selecting Select Scanner on the File menu.

• Error, The Scan cannot be performed because another program has control

of the HP imaging device

If you are using a computer running Mac OS X, quit the HP Scan application. If you get the error message again, restart the computer and try to scan again.

Scanned image quality is poor

The original is a second-generation photo or picture

Reprinted photographs, such as those in newspapers or magazines, are printed by using tiny dots of ink that make an interpretation of the original photograph, which degrades the quality. Often, the ink dots form unwanted patterns that can be detected when the image is scanned or printed or when the image appears on a screen. If the following suggestions do not solve the problem, you might need to use a better-quality version of the original.

◦ To eliminate the patterns, try reducing the size of the image after scanning. ◦ Print the scanned image to see if the quality is better. ◦ Make sure that the resolution and color settings are correct for the type of scan

job.

Text or images on the back of a two-sided original appear in the scan

Two-sided originals can "bleed" text or images from the back side to the scan if the originals are printed on media that is too thin or too transparent.

The scanned image is skewed (crooked)

The original might have been placed incorrectly. Be sure to use the media guide when you load the original. For more information, see

The image quality is better when printed

The image that appears on the screen is not always an accurate representation of the quality of the scan.

◦ Try adjusting the computer monitor settings to use more colors (or levels of gray).

On Windows computers, you typically make this adjustment by opening Display on the Windows control panel.

◦ Try adjusting the resolution and color settings.

Load an original in the scanner.

84 Solve a problem

The scanned image shows blots, lines, vertical white stripes, or other defects

The defects might be on the original and not a result of the scanning process.

Graphics look different from the original

The graphics settings might not be suitable for the type of scan job that you are performing. Try changing the graphics settings.

• Take steps to improve the scan quality

◦ Use high-quality originals. ◦ Load the original correctly. If the original is loaded incorrectly in the scanner,

it might skew, which causes unclear images. For more information, see Load an original in the scanner.

◦ Adjust the software settings according to how you plan to use the scanned

page.

◦ Use or make a carrier sheet to protect the originals. ◦ For better scan quality, avoid using the printer under direct sunlight or

intense light.

• Check the scanner

The scanner might need cleaning. To clean the scanner, use the cleaning cloth provided with the printer and see the information provided with the cloth.

Scan defects are apparent

• Blank pages

Make sure that the original document is loaded correctly. For more information, see

Load an original in the scanner

• Too light or dark

◦ Try adjusting the settings. Be sure to use the correct resolution and color

settings.

◦ The original image might be very light or dark or might be printed on colored

paper.

• Unclear text

Try adjusting the settings. Make sure that the resolution and color settings are correct.

• Size is reduced

The HP software settings might be set to reduce the scanned image. See the HP software Help for more information about changing the settings.

Troubleshoot installation issues

If the following topics do not help, see HP support for more information.

•

Hardware installation suggestions

•

Software installation suggestions

Troubleshoot installation issues 85

Chapter 6

Hardware installation suggestions

Check the printer

• Make sure that all packing tape and material have been removed from outside and inside the printer.

• Make sure that the printer is loaded with paper.

• Make sure that no errors on the control panel.

Check the hardware connections

• Make sure that any cords and cables that you are using are in good working order.

• Make sure that the power cord is connected securely to both the printer and to a working power outlet. Or, make sure that the battery is correctly installed and charged.

Check the battery charge level

Check the covers

Make sure that all latches and covers are closed correctly.

Install and use the battery.

Software installation suggestions

Check the computer system

• Make sure that the computer is running one of the supported operating systems.

• Make sure that the computer meets at least the minimum system requirements.

• In the Windows device manager, make sure that the USB drivers have not been disabled.

• If you are using a computer running Windows, and the computer cannot detect the printer, run the uninstallation utility (util\ccc\uninstall.bat on the HP software CD) to perform a clean uninstallation of the print driver. Restart the computer, and reinstall the print driver.

Verify installation preliminaries

• Before installing software, make sure that all other programs are closed.

• If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter.

• If the computer cannot recognize the HP software CD in the CD-ROM drive, inspect the HP software CD for damage. You can download the print driver from the HP Web site:

NOTE: After correcting any problems, run the installation program again.

86 Solve a problem

www.hp.com/support.

Problems setting up Bluetooth communication

If you have problems printing using a Bluetooth connection, try the following suggestions. For more information on configuring wireless settings, see printer for Bluetooth communication.

Windows

▲ Check the Bluetooth settings. For more information, see

Bluetooth communication.

Mac OS ▲ Delete and re-add the printer in Print & Fax or Print & Scan (Mac OS).

Check the Bluetooth settings

• Check the Bluetooth settings. For more information, see Set up the printer for Bluetooth communication

• To configure Bluetooth settings or monitor printer status (such as ink levels) using Toolbox (Windows), you must connect the printer to the computer with a USB cable.

Check the Bluetooth signal

Wireless communication can be interrupted or unavailable if there is signal interference, distance or signal strength problems, or if the printer is not ready .

• Make sure the printer is within range of the Bluetooth sending device. Bluetooth printing allows wireless printing up to 10 meters (30 feet).

• If a document doesn't print, there could be signal interruption. If a message appears on the computer explaining that there is a signal problem, cancel the print job and then resend it from the computer.

Set up the printer for

Set up the

Understand the printer information pages

The printer information pages contain detailed printer information, including firmware version number, serial number, service ID, print cartridge information, default page settings, and printer media settings.

NOTE: The printer must not be processing any print jobs while you print the configuration and diagnostic pages.

If you need to call HP, it is useful to print diagnostic and configuration pages before calling.

Understand the printer information pages 87

Chapter 6

Print printer information pages

You can print the following printer information pages from the control panel on the printer, without being connected to the printer.

To print a print quality page On the printer control panel, touch Setup, touch Reports, and then touch Print

Quality Diagnostic Report.

Use the report to view current print cartridge health, and to troubleshoot printer problems.

To print a status page On the printer control panel, touch Setup, touch Reports, and then touch Print Status

Report.

Use the status page to view default page settings and printer media settings.

Clear jams

Occasionally, media becomes jammed during a job. Try the following remedies to reduce jams.

• Make sure that you are printing with media that meets specifications. For more information, see

• Make sure that you are printing with media that is not wrinkled, folded, or damaged.

• Make sure that the input tray is loaded correctly and is not too full. For more information, see

• Make sure that the original is loaded correctly. For more information, see original in the scanner.

This section contains the following topics:

Clear a jam in the printer

• Tips for avoiding jams

•

Media specifications.

Load media.

Load an

Clear a jam in the printer

To clear a jam

Use these steps to clear a paper jam.

1. Turn off the printer.

2. Unplug the power cord.

NOTE: If using the optional battery, remove the battery. For more

information, see

3. Remove media that is not jammed from the input tray and the output slot.

NOTE: Do not put your hands inside the input tray. Use tweezers instead

and be careful not to scratch the inside of the printer.

88 Solve a problem

Install and use the battery.

4. Locate the media jam.

Jammed media is visible in the output slot a. Gently pull it toward you and out from the slot. If the media is not visible,

open the cartridge access door and clear jammed media.

NOTE: Remove jammed media slowly and steadily to prevent media tear.

LTR LGL

b. If the print carriage is obstructing the jam, gently push it to one side and

then remove the media.

c. If the jammed media is not visible in the print area inside the printer, remove

what is visible in the input tray.

Clear jams 89

Chapter 6

Media is jammed in the scanner a. Lift the latch to release the scanner glass.

b. Gently pull the media from behind the control panel, up and away from the

printer.

c. After all jammed media is removed from the scanner, gently lift the scanner

glass until it snaps into place.

90 Solve a problem

5. Plug in the power cord, and then turn on the printer.

NOTE: If using the optional battery, reconnect the battery.

6. Touch OK to continue the current job.

The printer continues the print job on the next page. Resend the page or pages that were jammed in the printer.

Tips for avoiding jams

• Make sure that nothing is blocking the paper path.

• Do not overload the input tray. For more information, see

• Load paper correctly and when the printer is not printing. For more information, Load media.

see

• Do not use media that is curled or crumpled.

• Always use media that conforms with specifications. For more information, see

Media specifications.

• Make sure media is aligned against the right side of the input tray.

• Make sure the media guides are adjusted snugly against the media, but do not

crinkle or bend it.

• Make sure to remove paper clips, staples, pins, or other attachments from the

paper.

Media specifications.

Clear jams 91

Chapter 6

92 Solve a problem

A Technical information

This section contains the following topics:

• Warranty information

• Printer specifications

• Regulatory information

• Environmental product stewardship program

• Third-party licenses

Warranty information

This section contains the following topics:

• Hewlett-Packard limited warranty statement

• Ink cartridge warranty information

Technical information 93

Appendix A

Hewlett-Packard limited warranty statement

HP product Duration of limited warranty

Software Media 90 days

Printer 1 year

Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

Printheads (only applies to products with customer 1 year replaceable printheads)

Accessories 1 year unless otherwise stated

A. Extent of limited warranty

1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer.

2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be interrupted or error free.

3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover any other problems, including those that arise as a result of:

a. Improper maintenance or modification; b. Software, media, parts, or supplies not provided or supported by HP; c. Operation outside the product's specifications; d. Unauthorized modification or misuse.

4. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's warranty, HP shall either repair or replace the product, at HP's option.

6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product.

7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.

9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance.

10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts for additional warranty services, such as on-site service, may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer.

B. Limitations of warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

C. Limitations of liability

1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and exclusive remedies.

2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

D. Local law

1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may:

a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a

consumer (e.g., the United Kingdom); b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or c. Grant the customer additional warranty rights, specify the duration of implied warranties which the

manufacturer cannot disclaim, or allow limitations on the duration of implied warranties.

3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO

NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.

The name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country is as follows:

United Kingdom: Hewlett-Packard Ltd Cain Road Bracknell GB-Berks RG12 1HN Eire: Hewlett-Packard Ireland Limited, 63-74 Sir John Rogerson's Quay, Dublin 2 Malta: Hewlett-Packard International Trade B.V. Malta Branch, 48, Amery Street, Sliema SLM 1701, MALTA

You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not in any way affected by this HP Limited Warranty.

94 Technical information

HP Limited Warranty

Ink cartridge warranty information

The HP cartridge warranty is applicable when the printer is used in its designated HP printer. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

During the warranty period the printer is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, can be found on the printer as indicated:

Warranty information 95

Appendix A

Printer specifications

This section contains the following topics:

•

Physical specifications

• Printer features and capacities

Processor and memory specifications

•

System requirements

• Memory device specifications

Mobile phone printing information

•

Media specifications

• Print resolution

Copy specifications

•

Scan specifications

• Operating environment

Electrical requirements

•

Acoustic emission specification

Physical specifications

Size (width x depth x height)

• Printer: 355.6 x 176.5 x 89.5 mm (14.00 x 6.95 x 3.52 inches)

• Printer with battery: 355.6 x 198.5 x 89.5 mm (14.00 x 7.81 x 3.52)

Printer weight (does not include print supplies)

• Printer: 3.0 kg (6.5 lb)

• Printer with battery: 3.1 kg (6.9 lb)

Printer features and capacities

Feature Capacity

Connectivity • USB 2.0-compliant high-speed device

Ink cartridges Black and tri-color ink cartridge

Supply yields Visit

Printer languages HP PCL 3 GUI

Printer control panel language support

Language availability varies by country/region.

96 Technical information

• PictBridge/USB 2.0 high-speed host port

• Memory cards (Secure Digital, High Capacity Secure Digital)

• Bluetooth 2.0 Enhanced Data Rate, backward compatible with 1.0 (Bluetooth Profiles supported: HCRP, BIP, OPP, SPP)

www.hp.com/pageyield/ for more

information on estimated ink cartridge yields.

Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak,

HP OfficeJet 150 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

1 Get started

Accessibility

HP EcoSolutions (HP and the Environment)

Understand the printer parts

Front view

Printing supplies area

Back and side view

Bottom view

Use the printer control panel

Overview of buttons and lights

Control-panel display icons

Change printer mode and settings

Select the mode and change the mode settings

Change the printer settings

Find the printer model number

Select print media

Recommended papers for printing and copying

Recommended papers for photo printing

Tips for selecting and using media

Load an original in the scanner

Load media

Load standard-size media

Load envelopes

Load cards and photo paper

Load custom-size media

Install and use the battery

Battery safety

Understand the battery

Charge and use the battery

Insert a memory device

Print from mobile phones

Maintain the printer

Clean the printer

Turn off the printer

Print documents

Print documents (Windows)

Print 31

Print documents (Mac OS X)

Print brochures

Print brochures (Windows)

Print brochures (Mac OS X)

Print on envelopes

Print on envelopes (Windows)

Print on envelopes (Mac OS X)

Print a Web page

Print a Web page (Windows)

Print a Web page (Mac OS X)

Print photos

Print photos on photo paper (Windows)

Print photos on photo paper (Mac OS X)

Print photos from a memory device

Print on special and custom-size paper

Print on special or custom-size paper (Mac OS X)

Print borderless documents

Print borderless documents (Windows)

Print borderless documents (Mac OS X)

Print on both sides (duplexing)

To perform duplexing (Windows)

To perform duplexing (Mac OS X)

3 Scan

Scan an original

Scan to a computer

Scan to a memory device

Scanning documents as editable text

To scan documents as editable text

Guidelines for scanning documents as editable text

Copy documents

Change copy settings

Copy 49

5 Work with ink cartridges

Information about ink cartridges

Check the estimated ink levels

Handle the ink cartridges

Replace the ink cartridges

Print with a single ink cartridge