HP OFFICEJET 100 L411 User Manual

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OFFICEJET 100

User Guide

L411

HP Officejet 100 (L411) Mobile Printer

User Guide

Hewlett-Packard Company notices

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Acknowledgements

Bluetooth is a trademark owned by its proprietor and used by HewlettPackard Company under license.

ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.

Windows, Windows XP, Windows Vista, Windows Mobile, and Windows 7 are U.S. registered trademarks of Microsoft Corporation.

Palm is a trademark of Palm, Inc.

Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

1. Read and understand all instructions in the documentation that comes with the printer.

2. Observe all warnings and instructions marked on the product.

3. Unplug this product from wall outlets before cleaning.

4. Do not install or use this product near water, or when you are wet.

5. Install the product securely on a stable surface.

6. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

7. If the product does not operate normally, see

8. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

Solve a problem.

1 Get started

Accessibility ...............................................................................................................................7

Eco .............................................................................................................................................7

Understand the printer parts ......................................................................................................8

Front view ............................................................................................................................9

Back and side view ..............................................................................................................9

Printing supplies area ........................................................................................................10

Control Panel .....................................................................................................................10

Bottom view .......................................................................................................................11

Finding the printer model number ............................................................................................12

Select print media ....................................................................................................................12

Recommended papers for printing and copying ................................................................12

Recommended papers for photo printing ..........................................................................13

Tips for selecting and using media ....................................................................................14

Load media ..............................................................................................................................14

Load standard-size media .................................................................................................15

Load envelopes .................................................................................................................15

Load cards and photo paper ..............................................................................................16

Load custom-size media ....................................................................................................16

Install and use the battery .......................................................................................................17

Battery safety .....................................................................................................................17

Understand the battery ......................................................................................................18

Charge and use the battery ...............................................................................................18

Connect a memory device or camera ......................................................................................20

To connect a storage device .............................................................................................20

To connect a PictBridge-compatible camera .....................................................................20

To transfer photos to your computer .................................................................................20

Print from mobile phones .........................................................................................................20

Maintain the printer ..................................................................................................................21

Clean the printer ................................................................................................................21

Turn off the printer ...................................................................................................................21

2Print

Print documents .......................................................................................................................23

Print documents (Windows) ...............................................................................................23

Print documents (Mac OS X) .............................................................................................24

Print brochures ........................................................................................................................24

Print brochures (Windows) ................................................................................................24

Print brochures (Mac OS X) ...............................................................................................24

Print on envelopes ...................................................................................................................25

Print on envelopes (Windows) ...........................................................................................25

Print on envelopes (Mac OS X) .........................................................................................25

Print photos .............................................................................................................................26

Print photos on photo paper (Windows) ............................................................................26

Print photos on photo paper (Mac OS X) ..........................................................................26

Print on special and custom-size paper ...................................................................................27

Print on special or custom-size paper (Mac OS X) ............................................................27

Print borderless documents .....................................................................................................28

Print borderless documents (Windows) .............................................................................28

Print borderless documents (Mac OS X) ...........................................................................28

Print on both sides (duplexing) ................................................................................................29

To perform duplexing (Windows) .......................................................................................29

To perform duplexing (Mac OS X) .....................................................................................29

3 Work with ink cartridges

Information about ink cartridges ..............................................................................................31

Check the estimated ink levels ................................................................................................32

Handle the ink cartridges .........................................................................................................32

Replace the ink cartridges .......................................................................................................33

Print with a single ink cartridge ................................................................................................36

Store printing supplies .............................................................................................................36

Ink cartridge maintenance .......................................................................................................36

Align the ink cartridges ......................................................................................................36

Calibrate color ....................................................................................................................37

Clean the ink cartridges .....................................................................................................37

To clean ink cartridges automatically ..........................................................................37

4 Solve a problem

HP support ...............................................................................................................................39

Obtain electronic support ...................................................................................................39

HP support by phone .........................................................................................................40

Before you call .............................................................................................................40

Phone support period ..................................................................................................40

Telephone support numbers ........................................................................................41

After the phone support period ....................................................................................43

Troubleshooting tips and resources ........................................................................................43

Solve printing problems ...........................................................................................................43

The printer shuts down unexpectedly ................................................................................44

All printer lights are on or flashing .....................................................................................44

The printer is not responding (nothing prints) ....................................................................44

Printer does not accept ink cartridge .................................................................................45

Printer takes a long time to print ........................................................................................45

Blank or partial page printed ..............................................................................................46

Something on the page is missing or incorrect ..................................................................46

Placement of the text or graphics is wrong ........................................................................47

Contents

Poor print quality and unexpected printouts ............................................................................48

General tips .......................................................................................................................48

Meaningless characters print .............................................................................................49

Ink is smearing ...................................................................................................................50

Ink is not filling the text or graphics completely .................................................................51

Output is faded or dull colored ...........................................................................................51

Colors are printing as black and white ...............................................................................52

Wrong colors are printing ..................................................................................................52

Printout shows bleeding colors ..........................................................................................52

Colors do not line up correctly ...........................................................................................53

Streaks or lines in printouts ...............................................................................................53

Advanced ink cartridge maintenance ......................................................................................54

Clean the ink cartridge contacts ........................................................................................54

Clean the area around the ink nozzles ..............................................................................55

Replace the ink service module .........................................................................................57

Solve paper-feed problems .....................................................................................................57

Media is not supported for the printer ................................................................................57

Media is not picked up .......................................................................................................58

Media is not coming out correctly ......................................................................................58

Pages are skewing ............................................................................................................58

Multiple pages are being picked up ...................................................................................58

Troubleshoot installation issues ..............................................................................................58

Hardware installation suggestions .....................................................................................58

Software installation suggestions ......................................................................................59

Problems setting up Bluetooth wireless communication ...................................................60

Check the Bluetooth settings .......................................................................................60

Check the Bluetooth wireless signal ............................................................................60

Understand the printer information pages ...............................................................................60

Print printer information pages from the control panel .......................................................61

Print printer information pages from the software ..............................................................61

Clear jams ................................................................................................................................62

Clear a jam in the printer ...................................................................................................62

Tips for avoiding jams ........................................................................................................63

Control panel lights reference ..................................................................................................64

A Technical information

Warranty information ...............................................................................................................69

Hewlett-Packard limited warranty statement .....................................................................70

Ink cartridge warranty information .....................................................................................71

Printer specifications ...............................................................................................................72

Physical specifications .......................................................................................................72

Printer features and capacities ..........................................................................................72

Processor and memory specifications ...............................................................................72

System requirements .........................................................................................................72

Memory device specifications ............................................................................................73

Mobile phone printing information .....................................................................................73

Media specifications ..........................................................................................................74

Understand specifications for supported media ..........................................................74

Set minimum margins ..................................................................................................76

Guidelines for two-sided (duplex) printing ...................................................................76

Print resolution ...................................................................................................................77

Operating environment ......................................................................................................77

Electrical requirements ......................................................................................................77

Acoustic emission specification .........................................................................................77

Regulatory information ............................................................................................................78

Regulatory model number .................................................................................................78

FCC statement ...................................................................................................................79

Notice to users in Korea ....................................................................................................79

VCCI (Class B) compliance statement for users in Japan .................................................79

Notice to users in Japan about the power cord .................................................................80

Noise emission statement for Germany ............................................................................80

LED indicator statement ....................................................................................................80

Gloss of housing of peripheral devices for Germany .........................................................80

Regulatory information for wireless products ....................................................................80

Exposure to radio frequency radiation .........................................................................80

Notice to users in Brazil ...............................................................................................81

Notice to users in Canada ...........................................................................................81

Notice to users in Taiwan ............................................................................................81

European Union Regulatory Notice ...................................................................................81

Declaration of conformity ...................................................................................................83

Environmental product stewardship program ..........................................................................84

Paper use ..........................................................................................................................84

Plastics ..............................................................................................................................84

Material safety data sheets ................................................................................................84

Recycling program .............................................................................................................84

HP inkjet supplies recycling program ................................................................................84

Disposal of waste equipment by users in private households in the European Union ......85

Power consumption ...........................................................................................................86

Chemical Substances ........................................................................................................86

Battery information .............................................................................................................86

RoHS notices (China only) ................................................................................................87

Third-party licenses .................................................................................................................88

HP Officejet 100 (L411) Mobile Printer ..............................................................................88

B HP supplies and accessories

Order printing supplies online ..................................................................................................91

Accessories .............................................................................................................................91

Supplies ...................................................................................................................................91

Ink cartridges .....................................................................................................................91

HP media ...........................................................................................................................92

Contents

C Set up the printer for Bluetooth communication

Set up a Bluetooth wireless connection ...................................................................................93

Set Bluetooth security for the printer .......................................................................................93

Use a passkey to authenticate Bluetooth devices .............................................................94

Set the printer to be visible or not visible to Bluetooth devices .........................................94

To reset to factory default settings ....................................................................................94

D Printer management tools

Toolbox (Windows) ..................................................................................................................95

HP Utility (Mac OS X) ..............................................................................................................95

Toolbox software for PDAs (Microsoft Windows Mobile) .........................................................95

Uninstall and reinstall the HP software ....................................................................................95

Index............................................................................................................................................107

1 Get started

This guide provides details about how to use the printer and how to resolve problems.

•

Accessibility

•

Eco

•

Understand the printer parts Finding the printer model number

•

Select print media Load media

•

Install and use the battery Connect a memory device or camera

•

Print from mobile phones Maintain the printer

•

Turn off the printer

Accessibility

The printer provides a number of features that make it accessible for people with disabilities.

Visual

The HP software provided with the printer is accessible for users with visual impairments or low vision by using the operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software and on the printer control panel have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Microsoft® Windows® accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach.

Support

For more details about the accessibility of this printer and HP's commitment to product accessibility, visit HP's Web site at

For accessibility information for Mac OS X, visit the Apple Web site at accessibility.

www.hp.com/accessibility.

www.apple.com/

Eco

Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. For more information, see

Environmental product stewardship program.

Get started 7

Chapter 1

HP is committed to helping customers reduce their environmental footprint. HP has provided these features to help you focus on ways to assess and reduce the impact of your printing choices.

For more information about HP's environmental initiatives, visit globalcitizenship/environment/.

Manage power

To conserve electricity and extend the length of time you can use the printer while using battery power, the printer comes with the following features:

• Sleep mode

Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after 10 minutes of inactivity. The time to Sleep mode cannot be changed.

• Auto-Off

When Auto Power-Off is enabled, the printer will automatically turn off when the printer is using battery power and has been inactive for the configured period of time. You can change the Auto-Off setting from the HP printer software. Once you change the setting, the printer will maintain the setting that you choose.

◦ Windows: Open Toolbox. (For more information, see

the Services tab, click Power Settings, and then select the preferred amount of time.

◦ Mac OS X: Open HP Utility. (For more information, see

In the Printer Settings section, click Power Management, and then select the preferred amount of time.

In addition, try the following:

• Turn off Bluetooth when not in use. To turn off Bluetooth, press the button on the printer’s control panel.

• To maximize battery life and capacity, be sure to charge, use, and store the battery in places that meet the recommended temperature guidelines. For more information about using the battery, see

Conserve printing supplies

To conserve printing supplies such as ink and paper, try the following:

• Change the print mode to a draft setting. Draft setting uses less ink.

• Do not clean the ink cartridges unnecessarily. This wastes ink and shortens the life of the cartridges.

• Reduce paper usage by printing on both sides of the paper. For more information, see

Print on both sides (duplexing).

Install and use the battery.

www.hp.com/hpinfo/

Toolbox (Windows).) In

HP Utility (Mac OS X).)

(Bluetooth)

Understand the printer parts

• Front view

•

Back and side view

•

Printing supplies area Control Panel

•

Bottom view

8 Get started

Front view

1 Media width guide – Adjusts to accommodate different media sizes.

2 Input tray – Holds the media. Remove media and close this tray when the printer is not

in use.

NOTE: If you are loading larger-size media, pull to extend the tray.

3 Narrow media guide – When sliding the media width guide to the right and against

narrow or small media, this guide automatically slides to the left slightly.

4 Front access cover – Provides access to the ink cartridges and for clearing paper jams.

This cover must be closed before printing can begin.

5 Output slot – Media exits the printer here.

6 Output door – Covers the output slot when the printer is not in use. Drops open

automatically when printer is turned on.

Back and side view

Understand the printer parts 9

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1 PictBridge/USB Host Port – Connects a PictBridge device, such as a digital camera or a

USB Flash drive.

2 Battery contact cover – Covers the battery contacts when the optional battery is not

installed.

3 USB port – Connect a USB cable here.

4 Battery slot – Install optional battery here.

5 Power connector – Connect the power cord here.

Printing supplies area

1 Front access cover – Provides access to the ink cartridges and for clearing paper jams.

2 Print cartridge latches – Lift these latches for easy removal and insertion of print

3 Print cartridge cradle compartments – Holds the print cartridges.

Control Panel

This cover must be closed before printing can begin.

cartridges.

10 Get started

1 Battery status light – Indicates battery status:

Red – Battery less than 10% charged

•

Amber – Battery 10% to 40% charged

•

Green – Battery 41% to 100% charged

•

Not lit if optional battery is not installed or detected.

•

2 Battery charging light – Lights up in amber when the battery is charging. Lights up

3 Left ink cartridge light – Blinks when the left ink cartridge is absent or functioning

4 Right ink cartridge light – Blinks when the right ink cartridge is absent or functioning

in red if the battery is faulty.

incorrectly. Turns on solid when the ink is low.

Bluetooth button and light – Turns Bluetooth device on or off. Lights up blue

when Bluetooth is turned on.

(Cancel button) – Cancels the current print job. Cancel time depends on the size

of the print job. Press this button only once to cancel a queued print job.

Resume button and light – Resumes a print job that is waiting or has been

interrupted (for example, when adding print media to the printer).

Lights up in amber when a print job is waiting, and blinks or turns on to show status or a need for intervention.

Power button and light – Turns the printer off or on.

Lights up in white when the printer is turned on, and blinks during printing, startup, shutdown, or other activity. This light also pulses when the printer is in sleep mode.

Bottom view

1 Cover of replaceable ink service module – Provides access to the ink service module.

2 Card holder – Holds a name card or business card.

Replace the ink service module.)

(See

Understand the printer parts 11

Chapter 1

Finding the printer model number

In addition to the model name that appears on the front of the printer, this printer has a specific model number. You can use this number when obtaining support and to help determine which supplies or accessories are available for your printer.

The model number is printed on a label located inside the printer, near the ink cartridges area.

Select print media

The printer is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at media.

HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

www.hp.com for more information about HP

This section contains the following topics:

•

Recommended papers for printing and copying

•

Recommended papers for photo printing

If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.

Depending on your country/region, some of these papers might not be available.

HP Advanced Photo Paper

This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two finishes – glossy or soft gloss (satin matte). It is acid-free for longer lasting documents.

HP Everyday Photo Paper

Select print media 13

Chapter 1

8.5 x 11 inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting

documents.

HP Photo Value Packs

HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation’s worth of photos or multiple prints to share.

To order HP papers and other supplies, go to select your country/region, follow the prompts to select your printer, and then click one of the shopping links on the page.

NOTE: At this time, some portions of the HP Web site are available in English only.

Tips for selecting and using media

For the best results, observe the following guidelines.

• Always use media that conforms to the printer specifications. For more information,

Media specifications.

see

• Load only one type of media at a time into a tray.

• When loading the tray, make sure the media is loaded correctly. For more information, see

• Do not overload the tray. For more information, see

• To prevent jams, poor print quality, and other printing problems, avoid loading the following media in the tray:

◦ Multipart forms ◦ Media that is damaged, curled, or wrinkled ◦ Media with cutouts or perforations ◦ Media that is heavily textured, embossed, or does not accept ink well ◦ Media that is too lightweight or stretches easily ◦ Media that contains staples or clips

Load media.

www.hp.com/buy/supplies. If prompted,

Media specifications.

Load media

This section provides instructions for loading media into the printer.

CAUTION: Use only media that is supported by the printer. For more information, see

This section contains the following topics:

•

Load standard-size media

•

Load envelopes

•

Load cards and photo paper

•

Load custom-size media

14 Get started

Media specifications.

Load standard-size media

To load media

Use these instructions to load standard media.

1. Lift the input tray.

2. Slide the paper width guide out as far as possible.

NOTE: If you are loading larger-sized media, pull the input tray to extend it.

3. Insert the plain paper print-side up and align it squarely against the paper guide.

4. Adjust the paper width guide so it fits snugly against the sides of the paper.

Load envelopes

To load envelopes

Use these instructions to load an envelope

1. Lift the input tray.

2. Slide the paper width guide out as far as possible.

NOTE: Do not load paper while the printer is printing.

NOTE: If you are loading larger-sized envelopes, pull the input tray to extend

it.

Load media 15

Chapter 1

3. Load envelopes according to the graphic in the tray.

NOTE: Do not load envelopes while the printer is printing.

4. Adjust the width guide so it fits snugly against the sides of the envelope.

Load cards and photo paper

To load cards and photo paper

Use these instructions to load photo paper.

1. Lift the input tray.

2. Slide the paper width guide out as far as possible.

NOTE: If you are loading larger-sized media, pull the input tray to extend it.

3. Insert the media print-side up and align it squarely against the paper guide. If the

photo paper has a tab along one edge, make sure the tab is pointing up.

NOTE: Do not load paper while the printer is printing.

4. Adjust the paper width guide so it fits snugly against the sides of the paper.

Load custom-size media

To load cards and photo paper

Use these instructions to load custom-size media.

CAUTION: Use only custom-size media that is supported by the printer. For more information, see

Media specifications.

16 Get started

1. Lift the input tray.

2. Slide the paper width guide out as far as possible.

NOTE: If you are loading larger-sized media, pull the input tray to extend it.

3. Insert the media print-side up and align it squarely against the paper guide.

NOTE: Do not load paper while the printer is printing.

4. Adjust the paper width guide so it fits snugly against the sides of the paper.

Install and use the battery

The lithium-ion rechargeable battery comes with the HP Officejet 100 Mobile Printer in some countries/regions and is available for purchase as an optional accessory in other countries/regions. For more information, see

This section contains the following topics:

•

Battery safety

•

Understand the battery Charge and use the battery

•

Battery safety

• Use only the battery designed specifically for the printer. For more information, see HP supplies and accessories and Printer specifications.

• When discarding a battery, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries. Though the lithium-ion rechargeable battery is mercury-free, it might require recycling or proper disposal at end-of-life. For more information, see

• The battery might explode if incorrectly replaced or disposed of in fire. Do not shortcircuit the battery.

• To purchase a replacement battery, contact your local dealer or HP sales office. For more information, see

• To avoid risk of fire, burns, or damage to the battery, do not allow a metal object to touch the battery contacts.

• Do not disassemble the battery. The battery has no serviceable parts inside.

• Handle a damaged or leaking battery with extreme care. If you come in contact with the electrolyte, wash the exposed area with soap and water. If it contacts the eye, flush the eye with water for 15 minutes and seek medical attention.

• Do not charge, store, or use the battery in places where the temperature exceeds the limits specified in

HP supplies and accessories.

Operating environment.

HP supplies and accessories.

Recycling program.

Important notes

Take note of the following when charging or using the battery:

• Charge the battery for 4 hours before using the battery for the first time. For subsequent charges, it takes approximately 3 hours to fully charge the battery.

• The battery charge light is amber when the battery is charging. If it is red, the battery might be faulty and need to be replaced.

Install and use the battery 17

Chapter 1

• The battery status light is green when the battery is 41-100% charged, amber when 10-40% charged, red when less than 10% charged, and blinks red when less than 2% charged. Charge the battery when the battery status light turns amber. If it turns red, charge the battery as soon as possible. The battery status is also displayed in Toolbox (Windows) and HP Utility (Mac OS X). If you are using a Microsoft Windows Mobile® device, you can use the Toolbox software for PDAs. For more information, see

• If the battery is running low, either plug in the AC adapter to charge it or replace the battery with one that is charged.

• A fully charged battery can print up to approximately 500 pages, depending on the complexity of print jobs.

• By default, the printer turns itself off to conserve the battery if left idle for 15 minutes on battery power. You can configure this feature in Toolbox (Windows), HP Utility (Mac OS X), or the Toolbox software for PDAs (Windows Mobile). For more information, see

• Prior to long-term storage, fully charge the battery. Do not leave the battery in a discharged (empty) state for more than 6 months.

• To maximize battery life and capacity, charge, store, and use the battery in places that meet the guidelines specified in

Understand the battery

Printer management tools.

Operating environment.

1 Battery – Supplies power to the printer.

2 Battery release slider – Slides to release the battery.

Charge and use the battery

WARNING! Charge the battery for 4 hours before using the battery for the first

time. Because the battery is normally warm while it is charging, do not charge it in a briefcase or other confined space as this might cause the battery to overheat.

NOTE: The AC adapter is normally warm to the touch when plugged into an AC outlet.

NOTE: Bluetooth printing uses more battery power than wired printing. For information on checking the battery charge level, see

To install the battery

NOTE: You can install the battery with the printer turned on or off.

18 Get started

Install and use the battery.

1. Slide the battery into the battery slot at an angle, until the contacts on the battery

are flush with the contacts in the battery slot. The battery contact cover slides open.

2. Push the battery into the battery slot until the battery clicks into place.

3. Plug in the AC adapter and turn on the printer. Allow the battery to charge for four

hours before using the battery for the first time.

NOTE: After the first charge, the battery charge light is green when the battery is charging, and turns off when the battery is fully charged.

4. After the battery is fully charged, you can use the printer without connecting to the

AC power supply.

To remove the battery

Follow these instructions to remove the battery.

1. Slide the battery release slider in the direction of the arrow.

2. Remove the battery.

Install and use the battery 19

Chapter 1

Connect a memory device or camera

Using the USB port on the back of the printer, you can connect a USB storage device. You can also connect and print photos from a PictBridge-compatible camera. You can also transfer files from the storage device to your computer.

For more information about supported memory devices, see specifications.

This section covers the following topics:

To connect a storage device

• To connect a PictBridge-compatible camera

•

To transfer photos to your computer

To connect a storage device

Insert the USB storage device into the USB port on the back of the printer.

NOTE: If your USB device does not fit into this port due to size limitations, or if the connector on the device is shorter than 11 mm (0.43 in), you will need to purchase a USB extension cable in order to use your device with this port. For more information on supported USB devices, see

To connect a PictBridge-compatible camera

The printer supports standard PictBridge-compliant features. See your digital camera documentation for more information about using its PictBridge features.

1. Connect the camera to the printer with the USB cable provided with the camera. The printer and camera compare features, and the compatible features are displayed on the camera.

2. Navigate through the camera menus to execute the desired photo-printing features.

Memory device specifications.

Memory device

To transfer photos to your computer

NOTE: The printer driver lets your computer read memory devices inserted into

the printer as physical disk drives when you are connected with a USB cable. You can then access your photo files and print them with the software of your choice.

1. Insert the memory device into the USB port on the back of the printer.

2. Press

connected to the printer with a USB cable, the card then appears as a drive in Windows Explorer or on the Mac OS X desktop. You can then transfer the photo files to another drive on the computer or open and print your photographs with the software application of your choice.

(Cancel button) to cancel direct printing from the card. If your computer is

Print from mobile phones

If you have a mobile phone that supports Bluetooth, you can purchase software that allows you to print documents and photos from your phone.

20 Get started

NOTE: If you are using a mobile phone running Windows Mobile, you can use the HP software CD to install the printing software.

For a list of mobile phones and printing software, as well as information about obtaining the software, see

Mobile phone printing information.

Maintain the printer

The printer does not require scheduled maintenance, except for replacing the ink service module. For more information, see attempt, however, to keep the printer free of dust and debris. This cleaning keeps the printer in peak condition and might also make the diagnosis of problems easier.

WARNING! Turn off the printer and unplug the power cord before cleaning the printer. If using the optional battery, turn off the printer, unplug the power cord and remove the battery before cleaning.

This section covers the following topics:

•

Clean the printer

When you clean the printer, follow these guidelines:

• Clean the outside of the printer with a soft cloth moistened with mild detergent and water.

NOTE: Clean the printer only with water or water mixed with a mild detergent. Using other cleaners or alcohol can damage the printer.

Replace the ink service module. You should

• Clean the inside of the front access cover with a dry, lint-free cloth.

CAUTION: Be careful not to touch the rollers. Skin oils on the rollers can cause print quality problems.

Turn off the printer

Turn off the printer by pressing the (Power) button located on the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip. If you turn the printer off incorrectly, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues.

Turn off the printer 21

Chapter 1

22 Get started

2Print

Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best print media for your documents, see

This section contains the following topics:

Print documents

• Print brochures

•

Print on envelopes

•

Print photos Print on special and custom-size paper

•

Print borderless documents Print on both sides (duplexing)

•

Print documents

NOTE: With certain types of paper, you can print on both sides of a sheet of paper

(called "two-sided printing" or "duplex printing"). For more information, see both sides (duplexing).

Follow the instructions for your operating system.

•

Print documents (Windows)

•

Print documents (Mac OS X)

Media specifications .

Print on

Print documents (Windows)

1. Load paper in the tray. For more information, see Load media.

2. On the File menu in the software application, click Print.

3. Select the printer you want to print to.

4. To change settings, click the button that opens the Properties dialog box. Depending on the software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click a type of print task in the Printing Shortcuts list. The preset default settings

for the shortcuts are displayed.

6. If you change any settings on the Printing Shortcuts tab, you can save your custom settings as a new printing shortcut:

a. Select the shortcut, and then click Save As. b. To delete a shortcut, select the shortcut, and then click Delete.

TIP: You can change more options for the print job by using the features

available on the other tabs in the dialog box.

7. Click OK.

8. Click Print or OK to begin printing.

Print 23

Chapter 2

Print documents (Mac OS X)

1. Load paper in the tray. For more information, see Load media.

2. From the File menu in the software application, click Print.

3. Make sure the printer you want to use is selected.

4. Change the print settings for the option provided in the pop-up menus, as

appropriate for your project.

NOTE: Click the blue disclosure triangle next to the Printer selection to access these options.

5. Click Print to begin printing.

Print brochures

Follow the instructions for your operating system.

•

Print brochures (Windows)

•

Print brochures (Mac OS X)

Print brochures (Windows)

NOTE: To set print settings for all print jobs, make the changes in the HP software

provided with the printer. For more information on the HP software, see management tools.

1. Load paper in the tray. For more information, see Load media.

2. On the File menu in the software application, click Print.

3. Select the printer you want to use.

4. To change settings, click the button that opens the Properties dialog box. Depending on the software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Select a borderless size from the Size drop-down menu. Select a brochure type from the Paper Type drop-down menu.

6. Change any other print settings.

Printer

TIP: You can change more options for the print job by using the features available on the other tabs in the dialog box.

7. Click Print to begin printing.

Print brochures (Mac OS X)

1. Load paper in the tray. For more information, see Load media.

2. From the File menu in the software application, click Print.

3. Make sure the printer you want to use is selected.

24 Print

4. Select Paper Type/Quality or Printer Features from the pop-up menu (located

below the Orientation setting), and then select the following settings:

• Paper Type: the appropriate brochure paper type

• Quality:Normal or Best

NOTE: Click the blue disclosure triangle next to the Printer selection to access these options.

5. Select any other print settings that you want, and then click Print to begin printing.

Print on envelopes

When selecting envelopes, avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows. Also, avoid envelopes with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise damaged.

Make sure the envelopes you load in the printer are tightly constructed and that the folds are sharply creased.

NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using.

Follow the instructions for your operating system.

•

Print on envelopes (Windows)

•

Print on envelopes (Mac OS X)

Print on envelopes (Windows)

1. Load envelopes in the tray. For more information, see Load media.

2. On the File menu in the software application, click Print.

3. Select the printer you want to print to.

4. To change settings, click the button that opens the Properties dialog box. Depending on the software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. On the Features tab, change the orientation to Landscape.

6. In the Basic Options area, from the Size drop-down list, select More. Then, select

the appropriate envelope type.

TIP: You can change more options for the print job by using the features available on the other tabs in the dialog box.

7. Click OK, and then click Print or OK to begin printing.

Print on envelopes (Mac OS X)

1. Load envelopes in the tray. For more information, see Load media.

2. From the File menu in the software application, click Print.

3. Make sure the printer you want to use is selected.

Print on envelopes 25

Chapter 2

4. Select the appropriate envelope size in the Paper Size pop-up menu.

NOTE: Click the blue disclosure triangle next to the Printer selection to

access these options.

5. Select the appropriate Orientation option for the type of envelope you are using.

6. Select any other print settings that you want, and then click Print to begin printing.

Print photos

Do not leave unused photo paper in the input tray. The paper might start to curl, which could reduce the quality of the printout. Photo paper should be flat before printing.

Follow the instructions for your operating system.

Print photos on photo paper (Windows)

• Print photos on photo paper (Mac OS X)

•

Print photos on photo paper (Windows)

1. Load paper in the tray. For more information, see Load media.

2. On the File menu in the software application, click Print.

3. Select the printer you want to use.

4. To change settings, click the button that opens the Properties dialog box. Depending on the software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

5. If you want to print the photo in black and white, click the Features tab, and then select Print in Grayscale from the Color options.

6. Click OK, and then click Print or OK to begin printing.

Print photos on photo paper (Mac OS X)

1. Load paper in the tray. For more information, see Load media.

2. From the File menu in the software application, click Print.

3. Make sure the printer you want to use is selected.

4. Select Paper Type/Quality or Printer Features from the pop-up menu (located

below the Orientation setting), and then select the Paper Type and Quality settings you want to use.

NOTE: Click the blue disclosure triangle next to the Printer selection to access these options.

5. If necessary, click the disclosure triangle next to Color Options. Select any other print settings that you want, and then click Print to begin printing.

6. To automatically fix the image by automatically focusing the image and moderately adjusting image sharpness, use Photo Fix. To access Photo Fix, select Basic from the Photo Fix pop-up menu.

-OrSelect HP Real Life Technologies from the Feature Sets pop-up menu, and then

select Basic from the Photo Fix pop-up menu

26 Print

7. If you want to print the photo in black and white, click Grayscale from the Color pop-up menu, and then select High Quality.

-OrSelect Color Options from theFeature Sets pop-up menu, and then select High

Quality from the Grayscal Mode pop-up menu. The High Quality option uses all available colors to print the photo in grayscale.

This creates smooth and natural shades of gray.

8. Select any other print settings that you want, and then click Print to begin printing.

Print on special and custom-size paper

If your application supports custom-size paper, set the size in the application before printing the document. If not, set the size in the print driver. You might need to reformat existing documents to print them correctly on custom-size paper.

Use only custom-size paper that is supported by the printer. For more information, see Media specifications.

NOTE: With certain types of paper, you can print on both sides of a sheet of paper (called "two-sided printing" or "duplex printing"). For more information, see both sides (duplexing).

Follow the instructions for your operating system.

•

Print on special or custom-size paper (Mac OS X)

Print on

NOTE: Before you can print on custom-size paper, you must set up the custom size in the HP software provided with the printer. For instructions, see custom sizes (Mac OS X).

1. Load the appropriate paper in the tray. For more information, see Load media.

2. From the File menu in the software application, click Print.

3. Make sure the printer you want to use is selected.

4. Select Paper Handling from the pop-up menu (located below the Orientation

setting), and then, under Destination Paper Size, click Scale to fit paper size, and then select the custom size.

NOTE: Click the blue disclosure triangle next to the Printer selection to access these options.

Select any other print settings that you want, and then click Print to begin printing.

5. Change any other settings, and then click Print to begin printing.

Set up custom sizes (Mac OS X)

1. From the File menu in the software application, click Print.

2. Select Manage Custom Sizes in the Paper Size pop-up menu.

NOTE: Click the blue disclosure triangle next to the Printer selection to

access these options.

Set up

Print on special and custom-size paper 27

Chapter 2

3. Click the + on the left side of the screen, double-click Untitled, and type a name for

the new, custom size.

4. In the Width and Height boxes, type the dimensions, and then set the margins, if

desired.

5. Click OK.

Print borderless documents

Borderless printing lets you print to the edges of certain photo media types and a range of standard media sizes.

NOTE: You cannot print a borderless document if the paper type is set to Plain paper.

NOTE: Before printing a borderless document, open the file in a software

application and assign the image size. Make sure the size corresponds to the media size on which you are printing the image.

NOTE: Not all applications or media sizes support borderless printing.

Follow the instructions for your operating system.

•

Print borderless documents (Windows)

•

Print borderless documents (Mac OS X)

Print borderless documents (Windows)

1. Load paper in the tray. For more information, see Load media.

2. On the File menu in the software application, click Print.

3. Select the printer you want to print to.

4. To change settings, click the button that opens the Properties dialog box. Depending on the software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Size list, click More, and then select the borderless size loaded in the tray. If

a borderless image can be printed on the specified size, the Borderless check box is selected.

7. In the Paper type drop-down list, click More, and then select the appropriate paper type.

8. Select the Borderless check box if it is not already checked. If the borderless paper size and paper type are not compatible, the printer software

displays an alert and allows you to select a different type or size.

9. Click OK, and then click Print or OK to begin printing.

Print borderless documents (Mac OS X)

1. Load paper in the tray. For more information, see Load media.

2. From the File menu in the software application, click Print.

3. Make sure the printer you want to use is selected.

28 Print

4. Select Paper Type/Quality or Printer Features from the pop-up menu (located below the Orientation setting), and then select the following settings:

• Paper Type: The appropriate paper type

• Quality:Best or Maximum dpi

NOTE: Click the blue disclosure triangle next to the Printer selection to access these options.

5. Select a borderless paper size from the Paper Size drop-down menu.

6. Select any other print settings that you want, and then click Print to begin printing.

Print on both sides (duplexing)

You can print on both sides manually using the Windows printer software.

You can print on both sides of a sheet using a Mac by first printing the odd-numbered pages, turning the pages over, and then printing the even-numbered pages.

•

To perform duplexing (Windows)

•

To perform duplexing (Mac OS X)

To perform duplexing (Windows)

1. Load the appropriate media. See Guidelines for two-sided (duplex) printing and

Load media.

2. With a document open, on the File menu, click Print, and then click Properties.

3. Click the Features tab.

4. Select Manually from the two-sided printing drop-down list.

5. To automatically resize each page to match the document's onscreen layout,

ensure Preserve Layout is selected. Clearing this option might result in unwanted page breaks.

6. Select or clear the Flip Pages Up check box to match the way you want the binding. See the graphics in the print driver for examples.

7. Change any other desired settings and click OK.

8. Print the document.

9. After the first side of the document is printed, follow the onscreen instructions and

reload the paper into the tray to complete printing.

10. After reloading the paper, click Continue in the onscreen instructions to continue the print job.

To perform duplexing (Mac OS X)

1. Load the appropriate media. For more information, see Guidelines for two-sided

(duplex) printing and Load media.

2. With a document open, click Print on the File menu.

Print on both sides (duplexing) 29

Chapter 2

3. From the drop-down list, select Paper Handling, click Odd Only from the Pages to Print pop-up menu and then press Print.

NOTE: Click the blue disclosure triangle next to the Printer selection to

access these options.

4. Flip the paper over and then print the even-numbered pages.

30 Print

3 Work with ink cartridges

To ensure the best print quality from the printer, you will need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead.

This section contains the following topics:

•

Information about ink cartridges

•

Check the estimated ink levels

•

Handle the ink cartridges

•

Replace the ink cartridges

•

Print with a single ink cartridge

•

Store printing supplies

•

Ink cartridge maintenance

Information about ink cartridges

The following tips help maintain HP ink cartridges and ensure consistent print quality.

• If you need to replace an ink cartridge, wait until you have the new ink cartridge available to install before removing the old cartridge.

CAUTION: Do not leave untaped ink cartridges outside of the product for an extended period of time. This can result in damage to the ink cartridge.

• Keep all ink cartridges in the original sealed packages until they are needed.

• Turn off the printer by pressing the

until the power light turns off before unplugging the power cord or turning off a power strip. If you improperly turn off the printer, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. For more information, see

• Store ink cartridges at room temperature (15-35° C or 59-95° F).

• You do not need to replace the cartridges until print quality becomes unacceptable, but a significant decrease in print quality may be the result of one or more depleted cartridges. Possible solutions include checking the estimated ink levels remaining in the cartridges, and cleaning the ink cartridges. Cleaning the ink cartridges uses some ink. For more information, see

• Do not clean ink cartridges unnecessarily. This wastes ink and shortens the life of the cartridges.

• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems.

• If you are transporting the product, do the following to prevent ink leaking from the print carriage or other damage from occurring to the product:

◦

Make sure you turn off the product by pressing the The print carriage should be parked on the right side in the service station.

◦ Make sure you leave the ink cartridges installed.

(Power) button located on the product. Wait

Turn off the printer.

Clean the ink cartridges.

(Power) button.

Work with ink cartridges 31

Chapter 3

Check the estimated ink levels

•

Clean the ink cartridges

Check the estimated ink levels

You can check the estimated ink levels from Toolbox (Windows), HP Utility (Mac OS X), or the Toolbox software for PDAs. For information about using these tools, see Printer management tools. You can also print the Printer Status page to view this information (see

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have to replace the cartridges until the print quality is unacceptable.

NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another printer, the ink level indicator might be inaccurate or unavailable.

NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the product and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see

Understand the printer information pages).

www.hp.com/go/inkusage.

Handle the ink cartridges

Before you replace or clean an ink cartridge, you should know the part names and how to handle the ink cartridges.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

32 Work with ink cartridges

Hold the ink cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles.

NOTE: Handle the ink cartridges carefully. Dropping or jarring cartridges can cause temporary printing problems, or even permanent damage.

Replace the ink cartridges

Follow these instructions when the ink level is low.

NOTE: When the ink level for an ink cartridge is low, a message appears on the display. You can also check the ink levels by using Toolbox (Windows), HP Utility (Mac OS X) or the Toolbox software for PDAs. For more information about using these tools, see

NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing. In addition, some residual ink is left in the cartridge after it is used. For more information see

Printer management tools.

www.hp.com/go/inkusage.

Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.

Replace the ink cartridges 33

Chapter 3

For more information about ordering ink cartridges for the device, see Order printing supplies online.

To replace the ink cartridges

Use these instructions to replace an ink cartridge.

1. Remove the new ink cartridge from its package and then pull the colored tab to

remove the protective film from the cartridge.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

2. With the printer turned on, open the front access cover. Wait for the carriage to

stop moving. This should take only a few seconds.

CAUTION: Only remove or install ink cartridges when the ink cartridge carriage stops moving.

34 Work with ink cartridges

3. Lift the ink cartridge latch open and gently remove the ink cartridge from its cradle compartment.

4. Insert the new ink cartridge into its cradle compartment at the same angle at which you removed the old ink cartridge. Check the symbol on the latch against the symbol on the ink cartridge to make sure you are inserting the correct ink cartridge.

5. Close the ink cartridge latch. If the cartridge is inserted correctly, closing the latch gently pushes the cartridge into its cradle compartment. Press the latch to make sure it is seated flat on the cartridge.

6. Close the front access cover.

7. Wait for the carriage to complete the ink cartridge initialization routine and return to

the home position at the left side of the printer before using the printer.

NOTE: Do not open the front access cover until the ink cartridge initialization is complete.

8. Align the ink cartridges. For more information, see Align the ink cartridges.

Replace the ink cartridges 35

Chapter 3

Print with a single ink cartridge

If one of the ink cartridges runs out of ink before you can replace it, you can still print with a single ink cartridge.

Removed cartridge Cartridges used Output

Black Prints with only the tri-color ink

Tri-color Prints with only the black or photo ink

Photo Prints with only the tri-color ink

NOTE: Printing with one ink cartridge might be slower and the print quality might be affected. It is recommended to print with both ink cartridges. For borderless printing, the tri-color ink cartridge must be installed.

cartridge

Store printing supplies

Ink cartridges can be left in the device for extended periods of time. However, to assure optimal ink cartridge health, be sure to turn off the device properly. For more information, see

Turn off the printer.

Ink cartridge maintenance

This section contains the following topics:

•

Align the ink cartridges

•

Calibrate color Clean the ink cartridges

•

Color and grayscale

All documents print in grayscale

Color and grayscale

Align the ink cartridges

Whenever you install a new ink cartridge, you should align the ink cartridges for the best possible print quality. If the printout is grainy, has stray dots, jagged edges, or the ink is bleeding into another color, you can realign them through Toolbox or print driver (Windows), HP Utility (Mac OS X), or the Toolbox software for PDAs (Windows Mobile). For information about using these tools, see

NOTE: Load unused white paper into the paper tray before aligning the ink cartridges. An alignment page is printed during the alignment process.

• Toolbox (Windows): Open Toolbox. For more information, see Toolbox (Windows). Click the Services tab, and then click Align the Print Cartridges and follow the onscreen instructions.

• HP Utility (Mac OS X): Open HP Utility. For more information, see OS X). Click Align and follow the onscreen instructions.

36 Work with ink cartridges

Printer management tools.

HP Utility (Mac

Calibrate color

If you are not satisfied with the appearance of colors, you can calibrate the colors manually to ensure the best print quality.

NOTE: Calibrate the color only when the tri-color and photo ink cartridges are installed together. The photo ink cartridge is available for purchase as an optional accessory. For more information, see

TIP: If you are using a Windows Mobile device, you can calibrate the color using the Toolbox software for PDAs. For more information, see PDAs (Microsoft Windows Mobile).

Color calibration balances color tints on printed pages. It is only necessary if:

• Printed colors have visibly shifted toward yellow, cyan or magenta.

• There is a color tinge in the gray shades.

Low ink levels in the ink cartridges might also produce incorrect colors.

• Toolbox (Windows): Open Toolbox. For more information, see (Windows). Click the Services tab, and then click Calibrate Color and follow the onscreen instructions.

• HP Utility (Mac OS X): Open HP Utility. For more information, see OS X). Click Calibrate Color and follow the onscreen instructions.

Clean the ink cartridges

If printed characters are incomplete, or if dots or lines are missing from the printouts, you might need to clean the ink cartridges. These are symptoms of clogged ink nozzles, which can result from prolonged exposure to air.

HP supplies and accessories.

Toolbox software for

Toolbox

HP Utility (Mac

NOTE: Before you clean the ink cartridges, make sure the ink cartridge ink levels are not low. Low ink levels can also cause incomplete characters, missing lines, or dots on the printouts. Check the ink cartridge lights to make sure they are not on. For more information, see status of the ink cartridges from the Printer Status tab in Toolbox (Windows), HP Utility (Mac OS X), or Toolbox software for PDAs. Replace any low ink cartridges. For more information, see

This section contains the following topics:

•

To clean ink cartridges automatically

NOTE: Clean the ink cartridges only when print quality is poor. Cleaning uses ink

and shortens the life of the ink cartridges. There are three levels of cleaning available. After one level of cleaning, perform the next level of cleaning only if the results are not satisfactory.

Control panel lights reference. You can also check the

Replace the ink cartridges.

Ink cartridge maintenance 37

Chapter 3

Control panel

1. Press and hold down

(Power button).

2. While holding down the button, do one of the following. Perform the next level of

cleaning only if results from the previous level are not satisfactory.

a. For level 1 cleaning: Press b.

For level 2 cleaning: Press

(Cancel button) twice.

(Cancel button) twice and (Resume button)

once.

For level 3 cleaning: Press

(Cancel button) twice and (Resume button)

twice.

3. Release

(Power button).

The printer begins the cleaning process.

Toolbox (Windows)

1. Open Toolbox. For more information, see

Toolbox (Windows).

2. Click the Services tab, click Clean the Print Cartridges, and then follow the

onscreen instructions.

HP Utility (Mac OS X)

1. Open HP Utility. For more information, see

HP Utility (Mac OS X).

2. Click Clean and follow the onscreen instructions.

38 Work with ink cartridges

4 Solve a problem

This section contains the following topics:

•

HP support

•

Troubleshooting tips and resources

•

Solve printing problems

•

Poor print quality and unexpected printouts Advanced ink cartridge maintenance

•

Solve paper-feed problems

•

Troubleshoot installation issues Understand the printer information pages

•

Clear jams

•

Control panel lights reference

HP support

If you have a problem, follow these steps

1. Check the documentation that came with the printer.

2. Visit the HP online support Web site at

support is available to all HP customers. It is the fastest source for up-to-date printer information and expert assistance and includes the following features:

• Fast access to qualified online support specialists

• Software and driver updates for the HP printer

• Valuable troubleshooting information for common problems

• Proactive printer updates, support alerts, and HP newsgrams that are available

when you register the HP all-in-one

For more information, see

3. Call HP support. Support options and availability vary by printer, country/region, and language. For more information, see

Obtain electronic support.

www.hp.com/go/customercare. HP online

HP support by phone.

Obtain electronic support

To find support and warranty information, go to the HP Web site at www.hp.com/go/ customercare. If prompted, select your country/region, and then click Contact HP for information on calling for technical support.

This Web site also offers technical support, drivers, supplies, ordering information and other options such as:

• Access online support pages.

• Send HP an email message for answers to your questions.

• Connect with an HP technician by using online chat.

• Check for HP software updates.

Solve a problem 39

Chapter 4

You can also obtain support from the HP software (Windows) or HP Utility (Mac OS X), which provide easy, step-by-step solutions to common printing problems. For more information, see

Support options and availability vary by printer, country/region, and language.

HP support by phone

The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line. Different rates might apply for mobile phones.

For the most current HP list of telephone support numbers and call costs information, see

www.hp.com/go/customercare.

During the warranty period, you can obtain assistance from the HP Customer Care Center.

NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the following web site: a question button to begin the support process.

The HPLIP Web site does not provide support for Windows or Mac OS X. If you are using these operating systems, see

This section contains the following topics:

•

Before you call Phone support period

•

Telephone support numbers

•

After the phone support period

Printer management tools or HP Utility (Mac OS X).

https://launchpad.net/hplip. Click the Ask

www.hp.com/go/customercare.

Before you call

Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide the following information:

• Model number (for more information, see

• Serial number (located on the back or bottom of the printer)

• Messages that appear when the situation occurs

• Answers to these questions:

◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to the computer at about the time

that this situation began?

◦ Did anything else occur prior to this situation (such as a thunderstorm, HP All-

in-One was moved, etc.)?

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).

40 Solve a problem

Finding the printer model number)

Telephone support numbers

In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free.

HP support 41

Chapter 4

For the most current list of telephone support numbers, see www.hp.com/go/ customercare.

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After the phone support period

After the phone support period, help is available from HP at an additional cost. Help might also be available at the HP online support Web site: customercare. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Troubleshooting tips and resources

Use the following tips and resources to resolve printing problems.

• For a paper jam, see

• For paper-feed problems, such as the paper skew and paper pick, see paper-feed problems.

• Make sure the printer is in the ready state. If lights are on or blinking, see panel lights reference.

• Power cord and other cables are working, and are firmly connected to the printer. Make sure the cable is connected firmly to a functioning alternating current (AC) power outlet, and the printer is turned on. For voltage requirements, see requirements.

• Media is loaded correctly in the tray and is not jammed in the printer.

• Ink cartridges are installed correctly in their correct slots. Press the latch to make sure it is seated flat on the cartridge. Ensure you have removed the protective tape from each ink cartridge.

• All covers are closed.

• All packing tapes and materials are removed.

• The printer can print a self-test diagnostic page. For more information, see Understand the printer information pages.

• The printer is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in Print & Fax. See the computer's documentation for more information.

• Pause Printing is not selected if you are using a computer running Windows.

• You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

• Any necessary software is installed in the host device if using a Bluetooth connection. Make sure the Bluetooth settings are correct. For more information, see

Set up the printer for Bluetooth communication.

Some problems can be resolved by resetting the printer.

Clear jams.

www.hp.com/go/

Solve

Control

Electrical

Solve printing problems

This section contains the following topics:

•

The printer shuts down unexpectedly

•

All printer lights are on or flashing The printer is not responding (nothing prints)

•

Printer does not accept ink cartridge

Solve printing problems 43

Chapter 4

• Printer takes a long time to print

•

Blank or partial page printed

•

Something on the page is missing or incorrect Placement of the text or graphics is wrong

•

The printer shuts down unexpectedly

Check the power and power connections

• Make sure the power cord is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see

• If you are using the battery, make sure it is installed correctly.

All printer lights are on or flashing

A non-recoverable error has occurred

Disconnect all cables (such as power cord, network cable, and USB cable), remove the battery, wait about 20 seconds, reconnect the cables and battery, and then press any control panel button. If the problem persists, visit the HP Web site ( customercare) for the latest troubleshooting information, or printer fixes and updates.

The printer is not responding (nothing prints)

Electrical requirements.

www.hp.com/go/

Check the print queue

A print job might be stuck in the print queue. To fix, open the print queue, cancel the printing of all documents in the queue, and then reboot the computer. After the computer reboots, try printing again. See the operating system help for information on opening the print queue and canceling print jobs.

Check the printer setup

For more information, see

Check the printer software installation

If the printer is turned off when printing, an alert message should appear on the computer screen; otherwise, the printer software might not be installed correctly. To resolve this, uninstall the software completely, and then reinstall the printer software. For more information, see

Check the cable connections

Make sure both ends of the USB cable are secure.

Check any personal firewall software installed on the computer

The personal software firewall is a security program that protects a computer from intrusion. However, the firewall might block communication between the computer and the printer. If there is a problem communicating with the printer, try temporarily

Troubleshooting tips and resources.

Uninstall and reinstall the HP software.

44 Solve a problem

disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall. If disabling the firewall allows you to communicate with the printer, you might want to assign a static IP address to the printer and re-enable the firewall.

Check the Bluetooth wireless connection

Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file. For more information, see up Bluetooth wireless communication.

Printer does not accept ink cartridge

Check the ink cartridge

• Remove and reinstall the ink cartridge.

• Make sure the ink cartridge is inserted into its correct slot. Make sure the protective tape has been completely removed from the ink cartridge. For more information, see

Replace the ink cartridges.

Clean the ink cartridge manually

Complete the ink cartridge cleaning procedure. For more information, see ink cartridge maintenance.

Turn off the printer after removing the ink cartridge

After removing the ink cartridge, turn off the printer, wait about 20 seconds, and turn it on again without the ink cartridge installed. After the printer has restarted, reinsert the ink cartridge.

Problems setting

Advanced

Printer takes a long time to print

Check the system resources

• Make sure the computer has enough resources to print the document in a reasonable amount of time. If the computer meets only the minimum system requirements, documents might take longer to print. For more information on minimum and recommended system requirements, see

• If the computer is too busy running other programs, documents can print more slowly. Try closing some programs, and then print the document again.

Check the printer software settings

Print speed is slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the print driver. For more information, see

Check for radio interference

If the printer is connected using Bluetooth wireless communication and is printing slowly, then the radio signal might be weak. For more information, see setting up Bluetooth wireless communication.

Print.

System requirements.

Problems

Solve printing problems 45

Chapter 4

Check the Bluetooth wireless connection

Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file. For more information, see up Bluetooth wireless communication.

Blank or partial page printed

Clean the ink cartridge

Complete the ink cartridge cleaning procedure. For more information, see cartridges.

Check the media settings

• Make sure you select the correct print quality settings in the print driver for the media loaded in the trays.

• Make sure the page settings in the print driver match the page size of media loaded in the tray.

Check the Bluetooth wireless connection

Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file. For more information, see up Bluetooth wireless communication.

Problems setting

Clean the ink

Problems setting

More than one page feeds through the printer

For more information on paper-feed problems, see

There is a blank page in the file

Check the file to make sure there is no blank page.

Something on the page is missing or incorrect

Check the ink cartridges

• Check to make sure that both cartridges are installed and functioning correctly.

• Ink cartridges might be very low on ink. For more information, see cartridges.

• Ink cartridges might be very low on ink. Replace any low cartridges. For more information, see

Check the margin settings

Make sure the margin settings for the document do not exceed the printable area of the printer. For more information, see

Check the color print settings Make sure Print in Grayscale is not selected in the print driver. Open the printer

Properties dialog box, click the Features tab, and then make sure that Print in Grayscale is not selected in the Color options.

Replace the ink cartridges.

Set minimum margins.

Solve paper-feed problems.

Clean the ink

46 Solve a problem

Check the printer location and length of USB cable

High electromagnetic fields (such as those generated by monitors, motors, fans, TVs, and other such devices) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

Check the PictBridge settings

If printing using a PictBridge device, make sure the media settings in the printer are correct or are defaulting to the current printer settings. To check the current printer settings, see

Understand the printer information pages.

Check the borderless print settings

If printing using a PictBridge device, make sure the media settings in the printer are correct or are defaulting to the current printer settings. To check the current printer settings, see

Understand the printer information pages.

Check the Bluetooth wireless connection

Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file. For more information, see

Problems setting

up Bluetooth wireless communication.

Check the mobile phone font

Boxes might appear when trying to print Asian fonts from a mobile phone on devices purchased outside Asia. Asian fonts for Bluetooth mobile phone printing are supported only by models purchased in Asia.

Placement of the text or graphics is wrong

Check how the media is loaded

Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure the trays are not overloaded. For more information, see media.

Check the media size

• Content on a page might be cut off if the document size is larger than the media that you are using.

• Make sure the media size selected in the print driver match the size of media loaded in the tray.

Check the margin settings

If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of the printer. For more information, see

Set minimum margins.

Load

Solve printing problems 47

Chapter 4

Check the page-orientation setting

Make sure the media size and page orientation selected in the application match the settings in the print driver. For more information, see

Check the printer location and length of USB cable

If the above solutions do not work, the problem might be caused by the inability of the application to interpret print settings correctly. See the release notes for known software conflicts, refer to the application's documentation, or contact the software manufacturer for specific help.

Print.

Poor print quality and unexpected printouts

This section covers the following topics:

•

General tips

•

Meaningless characters print Ink is smearing

•

Ink is not filling the text or graphics completely

•

Output is faded or dull colored Colors are printing as black and white

•

Wrong colors are printing

•

Printout shows bleeding colors Colors do not line up correctly

•

Streaks or lines in printouts

General tips

Check the ink cartridges

• Check to make sure that both cartridges are installed and functioning correctly.

• Ink cartridges might need to be cleaned. See

• Ink cartridges might be very low on ink. Replace any low cartridges. Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see

• Whenever you install a new ink cartridge, you should align the ink cartridges for the best possible print quality. If the printout is grainy, has stray dots, jagged edges, or the ink is bleeding into another color, you can realign them through the Toolbox or print driver (Windows), HP Utility (Mac OS X), or the Toolbox software for PDAs (Windows Mobile). For more information, see

• Dropping or subjecting the ink cartridges to impact might cause temporary print quality problems. To resolve this problem, leave the ink cartridge in the printer for 2 to 24 hours.

48 Solve a problem

Clean the ink cartridges.

Replace the ink cartridges.

Align the ink cartridges.

• Use the appropriate ink cartridge for the project. For best results, use the HP black ink cartridge to print text documents and use the HP photo or gray photo ink cartridges to print color or black and white photos.

• Make sure ink cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the printer or ink cartridge. HP does not guarantee or support refilled ink cartridges. For ordering information, see

supplies and accessories.

Check the paper quality

The paper might be too moist or too rough. Make sure the media meets HP specifications, and try to print again. For more information, see

Media specifications.

Check the type of media loaded in the printer

• Make sure the tray supports the type of media you have loaded. For more information, see

Media specifications.

• Make sure you have selected the tray in the print driver that contains the media that you want to use.

Check the rollers in the printer

The rollers in the printer might be dirty, causing lines or smudges to appear on the printout. Turn off the printer, remove the battery, and then disconnect the power cord. Clean the output rollers in the printer with a lint-free cloth lightly dampened with water, and then try to print again.

Check the printer location and length of USB cable

Check the Bluetooth wireless connection

Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file. For more information, see up Bluetooth wireless communication.

Meaningless characters print

If an interruption occurs to a job that is printing, the printer might not recognize the rest of the job.

Problems setting

Poor print quality and unexpected printouts 49

Chapter 4

Cancel the print job and wait for the printer to return to the ready state. If the printer does not return to the ready state, cancel all jobs and wait again. When the printer is ready, resend the job. If prompted by the computer to retry the job, click Cancel.

Check the cable connections

If the printer and computer are connected with a USB cable, the problem might be due to a poor cable connection. Make sure the cable connections at both ends are secure. If the problem persists, turn off the printer, disconnect the cable from the printer, turn on the printer without connecting the cable, and delete any remaining jobs from the print spooler. When the Power light is on and not flashing, reconnect the cable.

Check the document file

The document file might be damaged. If you can print other documents from the same application, try printing a backup copy of the document, if available.

Check the mobile phone font

Boxes might appear when trying to print Asian fonts from a mobile phone on printers purchased outside Asia. Asian fonts for Bluetooth mobile phone printing are supported only by models purchased in Asia.

Ink is smearing

Check the print settings

• When you print documents that use a lot of ink or less adsorbent media, allow more

time to dry before handling the printouts. In the print driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation using the ink volume under the advanced features (Windows) or ink features (Mac OS X). However, note that decreasing ink saturation might give printouts a "washed-out" quality.

• Color documents that have rich, blended colors can wrinkle or smear when printed

using the Best print quality. Try using another print mode, such as Normal, to reduce ink, or use HP Premium Paper designed for printing vivid color documents. For more information, see

Print.

Check the media size and type

• Do not allow the printer to print media that is smaller than the print job. If you are doing borderless printing, make sure the correct media size is loaded. If you are using the incorrect size, ink smears might appear on the bottom of subsequent pages.

• Some types of media do not accept ink well. For these types of media, ink dries more slowly and smearing might occur. For more information, see

Media

specifications.

Check the ink service module

Remove the ink service module and check to see if it is full. If it is not full, reinstall the module. If it is full, replace it with a new one. For information on removing and replacing the ink service module, see

Replace the ink service module.

50 Solve a problem

Clean the ink cartridges

Ink cartridges might need to be cleaned. For more information, see cartridges.

Ink is not filling the text or graphics completely

Check the ink cartridges

• Check to make sure that both the black and tri-color ink cartridges are installed and functioning correctly.

• Ink cartridges might need to be cleaned. See

• Ink cartridges might be very low on ink. Replace any low cartridges. Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see

Check the media type

Some media types are not suitable for use with the printer. For more information, see Media specifications.

Replace the ink cartridges.

Output is faded or dull colored

Clean the ink

Clean the ink cartridges.

Check the print mode

The Draft or Fast mode in the print driver allows you to print at a faster rate, which is good for printing drafts. To get better results, select Normal or Best. For more information, see

Check the paper type setting

When printing on special media, select the corresponding media type in the print driver. For more information, see

Check the ink cartridges

• Check to make sure that both the black and tri-color ink cartridges are installed and functioning correctly.

• Ink cartridges might need to be cleaned. See

• Ink cartridges might be very low on ink. Replace any low cartridges. Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see

Print.

Print on special and custom-size paper.

Clean the ink cartridges.

Replace the ink cartridges.

Poor print quality and unexpected printouts 51

Chapter 4

Colors are printing as black and white

Check the print settings Make sure Print in Grayscale is not selected in the print driver. Open the printer

Properties dialog box, click the Features tab, and then make sure that Print in Grayscale is not selected in the Color options.

Check the ink cartridges

• Check to make sure that both the black and tri-color ink cartridges are installed and functioning correctly.

• Ink cartridges might need to be cleaned. See

• Ink cartridges might be very low on ink. Replace any low cartridges. Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see

Replace the ink cartridges.

Wrong colors are printing

Check the print settings Make sure Print in Grayscale is not selected in the print driver. Open the printer

Properties dialog box, click the Features tab, and then make sure that Print in Grayscale is not selected in the Color options.

Clean the ink cartridges.

Check the ink cartridges

• Check to make sure that both the black and tri-color ink cartridges are installed and functioning correctly.

• Ink cartridges might need to be cleaned. See

• Ink cartridges might be very low on ink. Replace any low cartridges. Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see

Replace the ink cartridges.

Printout shows bleeding colors

Check the ink cartridges

• Check to make sure that both the black and tri-color ink cartridges are installed and functioning correctly.

• Ink cartridges might need to be cleaned. See

52 Solve a problem

Clean the ink cartridges.

• Ink cartridges might be very low on ink. Replace any low cartridges. Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see

Check the media type

Some media types are not suitable for use with the printer. For more information, see Media specifications.

Replace the ink cartridges.

Colors do not line up correctly

Check the ink cartridges

• Check to make sure that both the black and tri-color ink cartridges are installed and functioning correctly.

• Ink cartridges might need to be cleaned. See

• Ink cartridges might be very low on ink. Replace any low cartridges. Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see

Replace the ink cartridges.

Clean the ink cartridges.

Align the ink cartridges.

Check the graphics placement

Use the zoom or print preview feature of the printer software to check for gaps in the placement of graphics on the page.

Streaks or lines in printouts

Check the print mode

Try using the Best mode in the print driver. For more information, see

Print.

Poor print quality and unexpected printouts 53

Chapter 4

Check the ink cartridges

• Clean the ink cartridges. For more information, see

Advanced ink cartridge maintenance

This section contains the following topics:

•

Clean the ink cartridge contacts

•

Clean the area around the ink nozzles Replace the ink service module

•

Clean the ink cartridge contacts

Before cleaning the ink cartridge contacts, remove the ink cartridge and verify that nothing is covering the ink cartridge contacts, then reinstall the ink cartridge.

Make sure you have the following materials available:

• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.

Clean the ink cartridges.

Align the ink cartridges.

TIP: Coffee filters are lint-free and work well for cleaning ink cartridges.

• Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges).

CAUTION: Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

To clean the ink cartridge contacts

1. Turn on the device and open the front access cover.

The print carriage moves to the center of the printer.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the device.

3. Lift the ink cartridge latch open and gently remove the ink cartridge from its cradle compartment.

4. Inspect the ink cartridge contacts for ink and debris buildup.

5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any

excess water from it.

6. Hold the ink cartridge by its sides.

54 Solve a problem

7. Clean only the copper-colored contacts. Allow the ink cartridges to dry for

approximately ten minutes.

1 Copper-colored contacts

2 Ink nozzles (do not clean)

8. Insert the ink cartridge into its cradle compartment at the same angle at which you

removed the old ink cartridge.

9. Close the ink cartridge latch. If the cartridge is inserted correctly, closing the latch

gently pushes the cartridge into its cradle compartment. Press the latch to make sure it is seated flat on the cartridge.

10. Repeat if necessary for the other ink cartridge.

11. Close the front access cover and plug the power cord into the back of the device.

12. Wait for the carriage to complete the ink cartridge initialization routine and return to

the home position at the left side of the printer before using the printer.

NOTE: Do not open the front access cover until the ink cartridge initialization is complete.

13. Align the ink cartridges. For more information, see Align the ink cartridges.

Clean the area around the ink nozzles

If the printer is used in a dusty environment, a small amount of debris might accumulate inside the printer. This debris can include dust, hair, carpet, or clothing fibers. When debris gets on the ink cartridges, it can cause ink streaks and smudges on printed pages. Ink streaking can be corrected by cleaning around the ink nozzles as described here.

NOTE: Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the ink cartridges by using the software you installed with the printer. For more information,

Clean the ink cartridges.

see

Advanced ink cartridge maintenance 55

Chapter 4

Make sure you have the following materials available:

• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning ink cartridges.

• Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges).

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

To clean the area around the ink nozzles

1. Turn on the printer and open the front access cover.

The print carriage moves to the center of the printer.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the device.

3. Lift the ink cartridge latch open and gently remove the ink cartridge from its cradle compartment.

NOTE: Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

4. Place the ink cartridge on a piece of paper with the ink nozzles facing up.

5. Lightly moisten a clean foam rubber swab with distilled water, and squeeze any

excess water from it.

6. Clean the face and edges around the ink nozzle area with the swab, as shown below.

1 Nozzle plate (do not clean)

2 Face and edges around the ink nozzle area

CAUTION: Do not clean the nozzle plate.

7. Insert the ink cartridge into its cradle compartment at the same angle at which you

removed the old ink cartridge.

56 Solve a problem

8. Close the ink cartridge latch. If the cartridge is inserted correctly, closing the latch

gently pushes the cartridge into its cradle compartment. Press the latch to make sure it is seated flat on the cartridge.

9. Repeat if necessary for the other ink cartridge.

10. Close the front access cover and plug the power cord into the back of the device.

11. Wait for the carriage to complete the ink cartridge initialization routine and return to

the home position at the left side of the printer before using the printer.

NOTE: Do not open the front access cover until the ink cartridge initialization is complete.

12. Align the ink cartridges. For more information, see Align the ink cartridges.

Replace the ink service module

The replaceable ink service module holds waste ink from the black ink cartridge. When the ink service module is almost full, the printer lights prompt you to replace it. For more information, see control panel that the ink service module is full, contact HP support to obtain a new module. For more information, see install it immediately by following the instructions that came with the module.

TIP: When the ink service module is full, the printer stops printing. However, until the replacement arrives, you can continue printing by removing the black ink cartridge and printing with just the tri-color ink cartridge. Color results and print speeds, though, might be affected. For more information about printing with a single ink cartridges, see

CAUTION: Allowing the ink service module to fill completely can result in black ink spillage. Take care to avoid spilling the ink in the ink service module. Ink can permanently stain fabric and other materials.

Control panel lights reference. When you are notified by the

HP support. If you have a new ink service module,

Print with a single ink cartridge.

Solve paper-feed problems

For information on resolving jams, see Clear jams.

This section contains the following topics:

•

Media is not supported for the printer Media is not picked up

•

Media is not coming out correctly

•

Pages are skewing Multiple pages are being picked up

•

Media is not supported for the printer

Use only media that is supported for the printer and the tray being used. For more information, see

Media specifications.

Solve paper-feed problems 57

Chapter 4

Media is not picked up

• Make sure media is loaded in the tray. For more information, see Load media. Fan the media before loading.

• Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.

• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.

• Make sure to fully extend the input tray extension if your printer model has an extension.

Media is not coming out correctly

Remove excess media from the output area. If printed media stacks up outside the output slot, it can prevent media from coming out of the printer correctly.

Pages are skewing

• Make sure the media loaded in the trays is aligned to the paper guides.

• Load media into the printer only when it is not printing.

• Make sure to fully extend the input tray extension if your printer model has an extension.

Multiple pages are being picked up

• Fan the media before loading.

• Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.

• Make sure the tray is not overloaded with paper.

• Use HP media for optimum performance and efficiency.

Troubleshoot installation issues

If the following topics do not help, see HP support for information about HP support.

•

Hardware installation suggestions

•

Software installation suggestions Problems setting up Bluetooth wireless communication

•

Hardware installation suggestions

Check the printer

• Make sure that all packing tape and material have been removed from outside and inside the printer.

• Make sure that the printer is loaded with paper.

58 Solve a problem

• Make sure that no lights are on or blinking except the Power light, which should be on. If a light other than the Power light is on or blinking, there is an error. For more information, see

Control panel lights reference.

• Make sure that the printer can print a self-test diagnostic page.

Check the hardware connections

• Make sure that any cords and cables that you are using are in good working order.

• Make sure that the power cord is connected securely to both the printer and to a working power outlet.

Check the ink cartridges

• Whenever you install a new ink cartridge, the printer aligns the ink cartridges automatically. If the alignment fails, check to make sure the cartridges are installed correctly, and start the ink cartridge alignment. For more information, see ink cartridges.

• Make sure that all latches and covers are closed correctly.

Software installation suggestions

Check the computer system

• Make sure that the computer is running one of the supported operating systems.

• Make sure that the computer meets at least the minimum system requirements.

• In the Windows device manager, make sure that the USB drivers have not been disabled.

• If you are using a computer running Windows, and the computer cannot detect the printer, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to perform a clean uninstallation of the print driver. Restart the computer, and reinstall the print driver.

Align the

Verify installation preliminaries

• Make sure to use the Starter CD that contains the correct installation software for your operating system.

• Before installing software, make sure that all other programs are closed.

• If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter.

• If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the Starter CD for damage. You can download the print driver from the HP Web site (

www.hp.com/go/customercare).

NOTE: After correcting any problems, run the installation program again.

Troubleshoot installation issues 59

Chapter 4

Problems setting up Bluetooth wireless communication

If you have problems printing using a Bluetooth wireless connection, try the following suggestions. For more information on configuring wireless settings, see printer for Bluetooth communication.

Windows

▲ Check the Bluetooth wireless settings. For more information, see

for Bluetooth communication.

Mac OS X ▲ Delete and re-add the printer in Print & Fax.

Check the Bluetooth settings

• Check the Bluetooth settings. For more information, see Bluetooth communication.

• To configure Bluetooth settings or monitor printer status (such as ink levels) using the Toolbox (Windows), you must connect the printer to the computer with a USB cable.

Check the Bluetooth wireless signal

Wireless communication can be interrupted or unavailable if there is signal interference, distance or signal strength problems, or if the printer is not ready .

• Make sure the printer is within range of the Bluetooth sending device. Bluetooth printing allows wireless printing up to 10 meters (30 feet).

• If a document doesn't print, there could be signal interruption. If a message appears on the computer explaining that there is a signal problem, cancel the print job and then resend it from the computer.

Set up the

Set up the printer

Set up the printer for

Understand the printer information pages

The printer information pages contain detailed printer information, including firmware version number, serial number, service ID, print cartridge information, default page settings, and printer media settings.

The Bluetooth configuration page contains Bluetooth connectivity information.

NOTE: The printer must not be processing any print jobs while you print the configuration and diagnostic pages.

If you need to call HP, it is useful to print diagnostic and configuration pages before calling.

60 Solve a problem

Print printer information pages from the control panel

You can print the following printer information pages from the control panel on the printer, without being connected to the printer.

To print a diagnostic page

Press and hold Use the diagnostic page to view current printer settings, ink supply status, print

cartridge health, and to troubleshoot printer problems.

To print a configuration page

Press and hold Use the configuration page to view default page settings, printer media settings, and

LED state descriptions.

To print a Bluetooth configuration page

Press and hold Use the Bluetooth configuration page to view Bluetooth information such as Bluetooth

device name.

(Cancel button) for three seconds.

(Resume button) and (Bluetooth button) for three seconds.

(Bluetooth button) for three seconds.

Print printer information pages from the software

You can print the following printer information pages from the printer software.

To print a test page from Toolbox (Windows)

1. Open Toolbox. For more information, see

2. Click the Services tab.

3. Click Print a Configuration Page.

Toolbox (Windows).

NOTE: If you are using a Windows Mobile device, you can use the Toolbox software for PDAs. For more information, see (Microsoft Windows Mobile).

To print a configuration page from the print driver (Windows)

1. Open the print driver.

2. Click Properties.

3. Click the Services tab.

4. Click Print Configuration Page.

To print a test page from HP Utility (Mac OS X)

1. Open HP Utility. See

2. On the Test panel, click Print Test Page.

HP Utility (Mac OS X)

Understand the printer information pages 61

Toolbox software for PDAs

Chapter 4

Clear jams

Occasionally, media becomes jammed during a job. Try the following remedies to reduce jams.

• Make sure that you are printing with media that meets specifications. For more information, see

• Make sure that you are printing with media that is not wrinkled, folded, or damaged.

• Make sure that the input tray is loaded correctly and is not too full. For more information, see

This section contains the following topics:

•

Clear a jam in the printer Tips for avoiding jams

•

Clear a jam in the printer

To clear a jam

Follow these instructions to clear a paper jam.

1. Turn off the printer.

2. Unplug the printer from the power source.

3. Remove media that is not jammed from the input tray and the output slot.

Media specifications.

Load media.

NOTE: Do not put your hands inside the input tray. Use tweezers instead and be careful not to scratch the inside of the printer.

4. Locate the media jam.

5. If the media is visible from the output slot, gently pull it out from the slot. If the

media is not visible, open the front access cover and clear jammed media.

NOTE: Remove jammed media slowly and steadily to prevent media tear.

62 Solve a problem

6. If the print carriage is obstructing the jam, gently push it to one side and then

remove the media.

7. If the jammed media is not visible in the print area inside the printer, remove what

is visible in the input tray.

8. After you clear the jam, close the front access cover, turn on the printer, and then

press

(Resume button) to continue the print job.

The printer continues the print job on the next page. Resend the page or pages that were jammed in the printer.

Tips for avoiding jams

• Make sure that nothing is blocking the paper path.

• Do not overload the trays. For more information, see

• Load paper correctly and when the printer is not printing. For more information, see Load media.

• Do not use media that is curled or crumpled.

• Always use media that conforms with specifications. For more information, see Media specifications.

• Make sure media is aligned against the right side of a tray.

• Make sure the media guides are adjusted snugly against the media, but do not crinkle or bend it.

• Make sure to remove paper clips, staples, pins, or other attachments from the paper.

Media specifications.

Clear jams 63

Chapter 4

Control panel lights reference

For more information, visit the HP Web site (www.hp.com/go/customercare) for the latest troubleshooting information, or printer fixes and updates.

Light description/Light pattern Explanation and recommended action

Power light is on.

Power light is slowly pulsing white.

Battery status light is green.

Battery status light is amber.

If using AC power: Printer is turned on and idle.

If using battery power: Battery status light indicates power level.

No action required.

Printer is in sleep mode.

No action is required.

Battery is 41–100% charged and printer is turned on and idle. Power cord not plugged in.

No action is required.

Battery is 10-40% charged and printer is turned on and idle. Power cord not plugged in.

Plug in the power cord to begin recharging the battery. See Install and use the battery.

Battery status light is red.

Battery status light is blinking red.

64 Solve a problem

Battery is less than 10% charged and printer is turned on and idle. Power cord not plugged in.

Plug in the power cord to begin recharging the battery. See

Battery is less than 2% charged and printer is turned on and idle. Power cord not plugged in.

Plug in the power cord to begin recharging the battery. See

Install and use the battery.

(continued)

Light description/Light pattern Explanation and recommended action

Battery charging light is amber; battery status light is green, amber, or red.

Battery charging light is red.

Power light blinks.

Power light is on and Bluetooth light is blue.

Battery is charging. Battery status light indicates charge level.

NOTE: When the battery is fully charged, the battery charging light turns off.

No action required.

Power cord is plugged in and battery is detected but faulty.

Replace the battery. See accessories.

Printer is printing, turning on or off, or waiting for ink to dry.

No action required.

Bluetooth wireless is turned on.

No action is required.

HP supplies and

Power light is on and Resume light blinks.

Resume and Power lights on.

Printer is paused either out of paper or media width mismatch.

If out of paper, load paper. If media width mismatch, load correct paper. After

appropriate action, press button) to continue the print job.

Printer cover or door is open.

Close printer cover and doors.

Control panel lights reference 65

(Resume

Chapter 4

(continued)

Light description/Light pattern Explanation and recommended action

Right or left ink cartridge blinks and Power light is on.

Right or left ink cartridge light blinks, Resume light blinks, Power light is on.

Right or left ink cartridge light is on, Power light is on.

Borderless print error; missing or failed cartridge; cartridge in wrong slot; missinstalled cartridge. Right or Left ink cartridge lights indicate whether the problem is with the Tri-color or Black/Photo ink cartridge.

Follow the instructions provided in the HP software messages displayed on your computer.

Ink cartridge is very low or the cartridge is counterfeit or previously used. Right or left ink cartridge lights indicate whether the problem is with the Tri-color or Black/Photo ink cartridge.

Replace cartridge. For more information,

Replace the ink cartridges.

see

If this cartridge was sold to you as a new, genuine HP cartridge, it may be a counterfeit. Contact the store where this cartridge was purchased or visit HP at: www.hp.com/go/anticounterfeit for more information or to report suspected fraud.

Note:

HP's ink cartridge warranty does not

•

cover non-HP ink or non-HP cartridges. HP's printer warranty does not cover

•

repairs or service due to use of non-HP cartridges or non-HP ink.

HP does not guarantee the quality or

•

reliability of non-HP ink.

NOTE:

Information about ink levels will not be available.

Ink cartridge is low on ink. Right or Left ink cartridge lights indicate whether the problem is with the Tri-color or Black/Photo ink cartridge.

You can continue to print, but you need to replace the cartridge soon. For more information, see

Replace the ink cartridges.

Right or left ink cartridge light blinks, Power light blinks.

66 Solve a problem

Tri-color or right ink cartridge needs attention. Right or Left ink cartridge lights indicate whether the problem is with the Tricolor or Black/Photo ink cartridge.

Reinstall the ink cartridge and try to print. If the error persists, replace the cartridge. For more information, see cartridges.

Replace the ink

(continued)

Light description/Light pattern Explanation and recommended action

Power light blinks, Resume light blinks.

Power light is off, Resume light blinks.

Power light is off, Resume light is on.

Power light blinks, Resume light blinks. After pressing and holding the three seconds, the left and right ink cartridge lights are on or blinking.

(Cancel button) for

Media jam or carriage stall.

Clear the jammed paper. For more information, see

the jam, press continue the print job.

If no paper jam exists, press button). If this does not work, try turning the printer off and then on again, and resend the print job.

An unsupported USB device is connected to the printer.

Remove the USB device. For more information on supported devices, see Memory device specifications.

An unsupported hub is connected to the printer.

Remove the hub. For more information on supported devices, see specifications.

Service station stall. This can be caused by several conditions, including:

Cartridge latches unsecured (left and

•

right cartridge lights on). Paper jams.

•

Make sure all cartridge latches are secured and no paper is jammed in the printer.

If no paper jam exists, press button). If this does not work, try turning the printer off and then on again, and resend the print job.

Paper Jam. After clearing

(Resume button) to

(Resume

Memory device

(Resume

Power light blinks, Resume light blinks. After pressing and holding the

(Cancel button) for

Ink service module is almost full.

The replaceable ink service module holds waste ink from the black ink cartridge. When the ink service module is almost full, contact HP support to obtain a new module. For more information, see HP support.

If you have a new ink service module, install it immediately by following the instructions that came with the module.

For more information, see service module.

Control panel lights reference 67

Replace the ink

Chapter 4

(continued)

Light description/Light pattern Explanation and recommended action

three seconds, the left ink cartridge light is on, and right ink cartridge light is blinking.

Power light blinks, Resume light blinks. After pressing and holding the three seconds, the left and right ink cartridge lights are blinking.

(Cancel button) for

Ink service module is full.

The replaceable ink service module holds waste ink from the black ink cartridge. The ink service module is now full. The printer will not be able to print with the black ink cartridge until the ink service module is replaced . Contact HP support to obtain a new module. For more information, see support.

If you have a new ink service module, install it immediately by following the instructions that came with the module.

For more information, see service module.

Print with a single ink

Replace the ink

68 Solve a problem

A Technical information

This section contains the following topics:

Warranty information

•

Printer specifications

•

Regulatory information

Environmental product stewardship program

•

Third-party licenses

•

Warranty information

This section contains the following topics:

Hewlett-Packard limited warranty statement

•

Ink cartridge warranty information

•

Technical information 69

Appendix A

Hewlett-Packard limited warranty statement

HP product Duration of limited warranty

Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed

Printheads (only applies to products with customer 1 year replaceable printheads)

Accessories 1 year unless otherwise stated

A. Extent of limited warranty

1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer.

2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be interrupted or error free.

3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover any other problems, including those that arise as a result of:

a. Improper maintenance or modification; b. Software, media, parts, or supplies not provided or supported by HP; c. Operation outside the product's specifications; d. Unauthorized modification or misuse.

4. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's warranty, HP shall either repair or replace the product, at HP's option.

6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product.

7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.

9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance.

10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts for additional warranty services, such as on-site service, may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer.

B. Limitations of warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

C. Limitations of liability

1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and exclusive remedies.

2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

D. Local law

1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may:

a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer

(e.g., the United Kingdom); b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer

cannot disclaim, or allow limitations on the duration of implied warranties.

3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT

EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.

Dear Customer, You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your

country.

You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not in any way affected by this HP Limited Warranty.

Ireland: Hewlett-Packard Ireland Limited, 63-74 Sir John Rogerson's Quay, Dublin 2 United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN Malta: Hewlett-Packard International Trade B.V., Malta Branch, 48, Amery Street, Sliema SLM 1701, MALTA South Africa: Hewlett-Packard South Africa Ltd, 12 Autumn Street, Rivonia, Sandton, 2128, Republic of South Africa

on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

HP Limited Warranty

70 Technical information

Ink cartridge warranty information

The HP cartridge warranty is applicable when the product is used in its designated HP printer. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM format, can be found on the product as indicated:

Warranty information 71

Appendix A

Printer specifications

This section contains the following topics:

•

Physical specifications

•

Printer features and capacities

•

Processor and memory specifications

•

System requirements

•

Memory device specifications

•

Mobile phone printing information

•

Media specifications

•

Print resolution

•

Operating environment

•

Electrical requirements

•

Acoustic emission specification

Physical specifications

Size (width x depth x height)

• Printer: 347.9 x 175.5 x 84.4 mm (13.70 x 6.91 x 3.32 inches)

• Printer with battery: 347.9 x 197.5 x 84.4 mm (13.70 x 7.78 x 3.32 inches)

Weight (does not include printing supplies)

• Printer: 2.3 kg (5.1 lb)

• Printer with battery: 2.5 kg (5.5 lb)

Printer features and capacities

Feature Capacity

Connectivity • USB 2.0-compliant high-speed device

• PictBridge/USB 2.0 high-speed host port

• Bluetooth 2.0 Enhanced Data Rate, backward compatible with 1.0

(Bluetooth Profiles supported: HCRP, BIP, OPP, SPP)

Ink cartridges Black, tri-color, and photo ink cartridges

Supply yields Visit

Printer languages HP PCL 3 GUI

www.hp.com/pageyield/ for more

information on estimated ink cartridge yields.

Processor and memory specifications

Processor: 220 MHz ARM9 core

Memory: 64 MB DDR2

System requirements

NOTE: For the most current information about supported operating systems and system

requirements, visit

www.hp.com/go/customercare.

72 Technical information

Operating system compatibility

• Microsoft Windows® XP Service Pack 2, Windows Vista®, Windows 7

• Mac OS X (v10.5, v10.6)

• Linux (For more information, see

Minimum requirements

• Microsoft® Windows® 7: 1 GHz 32-bit (x86) or 64-bit (x64) processor; 1 GB (32-bit) or 2 GB

(64-bit) RAM; 1 GB hard disk space; CD-ROM/DVD drive or Internet connection; USB port

• Microsoft® Windows® Vista: 800 MHz 32-bit (x86) or 64-bit (x64) processor; 512 MB RAM;

900 MB hard disk space; CD-ROM/DVD drive or Internet connection; USB port

• Microsoft® Windows® XP (32-bit) Service Pack 2: Intel® Pentium® II , Celeron®, or

compatible processor; 233 MHz or higher; 512 MB RAM; 500 MB hard disk space, CD-ROM/ DVD drive or internet connection; USB port

• Mac OS X v10.5.8, v10.6: PowerPC G4, G5, or Intel Core processor; 300 MB free hard disk

space

• Quick Time 5.0 or later (Mac OS X)

• Adobe Acrobat Reader 5.0 or later

http://hplipopensource.com/hplip-web/index.html).

Memory device specifications

USB flash drives

NOTE: The printer can only read memory devices that have been formatted using the FAT,

FAT32, or EX_FAT file system.

HP has fully tested the following USB flash drives with the printer:

• Kingston: Data Traveler 100 USB 2.0 flash drive (4 GB, 8 GB, and 16 GB)

• Lexar JumpDrive Traveler: 1 GB

• Imation: 1 GB USB Swivel

• Sandisk: Cruzer Micro Skin USB Flash Drive (4 GB)

• HP: HI-SPEED USB Flash Drive v100w (8 GB)

NOTE: You might be able to use other USB flash drives with the printer. However, HP cannot guarantee that they correct functionality with the printer because they have not been fully tested.

Mobile phone printing information

The following printing software for this printer is available for these mobile phones:

Mobile phone Software Web site

Windows Mobile* Westtek JETCET

Blackberry Repligo Professional

Nokia Symbian PrintBoy 7.0

Palm OS PrintBoy 7.0

* The printing software for Windows Mobile is available on the HP software CD.

http://www.westtek.com/ pocketpc/jetcet/

http://www.cerience.com/ products/pro

http:// www.bachmannsoftware.com/ pbprem.htm

Printer specifications 73

Appendix A

Media specifications

Use the Understand supported sizes and Understand supported media types and weights tables to determine the correct media to use with your printer, and to determine what features work with the media you plan to use. See the printing margins used by the printer, see the guidelines that should be followed when printing on both sides of a page.

Understand specifications for supported media

Always use the correct media-type setting in the print driver, and configure the trays for the correct media type. HP recommends testing any paper before buying it in large quantities.

•

Understand supported sizes

Media size

Standard media sizes

U.S. Letter (216 x 279 mm; 8.5 x 11 inches)

U.S. Legal (216 x 356 mm; 8.5 x 14 inches)

A4 (210 x 297 mm; 8.3 x 11.7 inches)

U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches)

B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches)

A5 (148 x 210 mm; 5.8 x 8.3 inches)

A6 (105 x 148 mm; 4.13 x 5.83 inches)

U.S. Statement (140 x 216 mm; (5.5 x 8.5 inches)

Envelopes

U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)

C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches)

Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches)

Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches)

Monarch Envelope (3.88 x 7.5 inches)

A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)

DL Envelope (110 x 220 mm; 4.3 x 8.7 inches)

Cards

Index card (76.2 x 127 mm; 3 x 5 inches)

Index card (102 x 152 mm; 4 x 6 inches)

Index card (127 x 203 mm; 5 x 8 inches)

Photo media

4 x 6 (102 x 152 mm; 4 x 6 inches)*

Set minimum margins section for information about the

Guidelines for two-sided (duplex) printing section for

Understand supported sizes

Understand supported media types and weights

74 Technical information

(continued)

Media size

5 x 7 (13 x 18 cm; 5 x 7 inches)

8 x 10 (8 x 10 inches)

13 x 18 cm (5 x 7 inches)

(10 x 15 cm)*

(10 x 15 cm) tab *

Photo L (89 x 127 mm; 3.5 x 5 inches)*

2L (178 x 127 mm; 7.0 x 5.0 inches)

3.5 x 5 (88.9 x 127 mm)*

3 x 5 (76.2 x 127 mm)*

8.5 x 13 (215.9 x 330.2 mm)

4 x 6 tab (102 x 152 mm; 4 x 6 inches)*

4 x 8 tab (10 x 20 cm)*

Other media

Custom-size media between 76.2 to 216 mm wide and 101 to 355.6 mm long (3 to 8.5 inches wide and 4 to 14 inches long)

* Borderless printing supported.

Understand supported media types and weights

Type Weight Capacity

Paper

64 to 90 g/m

(16 to 24 lb bond)

Up to 50 sheets of plain paper

(5 mm or 0.2 inch stacked)

Photo media

250 g/m

Up to 5 sheets

(66 lb bond)

Labels Up to 20 sheets

Envelopes

75 to 90 g/m

Up to 3 envelopes

(20 to 24 lb bond envelope)

Cards

Up to 200 g/m

Up to 5 cards

(110 lb index)

Printer specifications 75

Appendix A

Set minimum margins

The document margins must match (or exceed) these margin settings in portrait orientation.

Media (1) Left

margin

U.S. Executive

3.3 mm (0.13 inches)

(2) Right margin

3.3 mm (0.13

inches)

(3) Top margin

3 mm (0.12 inches)

(4) Bottom margin

3 mm (0.12 inches)*

U.S. Statement

U.S. Letter

U.S. Legal

6.35 mm (0.25 inches)

6.35 mm

(0.25 inches)

3 mm (0.12 inches)

3 mm (0.12 inches)*

Custom-size media

8.5 x 13 inches

Cards

Photo media

2 mm (0.08 inches)

3 mm (0.12 inches)

Envelopes 3.3 mm (0.13

inches)

3.3 mm (0.13

inches)

14.2 mm (0.56 inches)

* If you are using a computer running Windows, you can enable the printer to use a minimum margin of 3.0 mm (0.12 inches). To achieve this margin, click the Advanced tab in the print driver, and select Minimize Margins.

Guidelines for two-sided (duplex) printing

• Always use media that conforms to the printer specifications. For more information, see Media specifications.

• Specify duplex options in the application or in the print driver.

• Do not print on both sides of envelopes, photo paper, glossy media, or paper lighter than 18 lb bond (75 g/m

• Several kinds of media require a specific orientation when you print on both sides of a page, such as letterhead, preprinted paper, and paper with watermarks and prepunched holes. When you print from a computer running Windows, the printer prints the first side of the media first. When you print from a computer using the Mac OS X, the printer prints the second side first. Load the media with the front side facing down.

). Jams might occur with these media types.

76 Technical information

Print resolution

Black print resolution

Up to 600 dpi rendered black (when printing from a computer)

Color print resolution

Up to 4800 x 1200 optimized dpi color on select HP photo papers with 1200 input dpi. Photo papers include the following:

◦ HP Premium Plus Photo

◦ HP Premium Photo

◦ HP Advanced Photo

Operating environment

Recommended relative humidity: 15 to 90% noncondensing Recommended operating temperature: 15° to 32° C (59° to 90° F) Maximum operating temperature: 0° to 55° C (32° to 131° F) Battery charging and usage temperature: 0° to 40° C (32° to 104° F)

Storage environment

Storage relative humidity: Up to 90% noncondensing at a temperature of 65° C (150° F) Storage temperature: -40° to 60° C (-40° to 140° F) Battery storage temperature: -20° to 60° C (-4° to 140° F)

Electrical requirements

Power supply

Universal power adapter (external)

Power requirements

Input voltage: 100 to 240 VAC (± 10%), 50/60 Hz (± 3Hz) Output voltage: 18.5 Vdc at 3.5 A

Power consumption

13.3 watts printing (Fast Draft Mode)

Acoustic emission specification

Print in Draft mode, noise levels per ISO 7779

Sound pressure (bystander position)

LpAm 51 (dBA)

Sound power

LwAd 6.5 (BA)

Printer specifications 77

Appendix A

Regulatory information

The printer meets product requirements from regulatory agencies in your country/region.

This section contains the following topics:

•

Regulatory model number

•

FCC statement

•

Notice to users in Korea

•

VCCI (Class B) compliance statement for users in Japan

•

Notice to users in Japan about the power cord

•

Noise emission statement for Germany

•

LED indicator statement

•

Gloss of housing of peripheral devices for Germany

•

Regulatory information for wireless products

•

European Union Regulatory Notice

•

Declaration of conformity

Regulatory model number

For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-1003-01. This regulatory number should not be confused with the marketing name (HP Officejet 100 (L411) Mobile Printer) or product number.

78 Technical information

FCC statement

The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help. For further information, contact:

Manager of Corporate Product Regulations Hewlett-Packard Company 3000 Hanover Street Palo Alto, Ca 94304

(650) 857-1501 Modifications (part 15.21) The FCC requires the user to be notified that any changes or modifications made to this

device that are not expressly approved by HP may void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Notice to users in Korea

VCCI (Class B) compliance statement for users in Japan

䈖䈱ⵝ⟎䈲䇮䉪䊤䉴Bᖱႎᛛⴚⵝ⟎䈪䈜䇯䈖䈱ⵝ⟎䈲䇮ኅᐸⅣႺ䈪૶↪䈜䉎䈖䈫䉕⋡⊛䈫䈚䈩䈇䉁䈜䈏䇮䈖䈱ⵝ⟎䈏䊤䉳䉥䉇䊁䊧䊎䉳䊢䊮ฃାᯏ䈮ㄭធ䈚䈩૶↪䈘䉏䉎䈫䇮ฃା㓚ኂ䉕ᒁ䈐 ⿠䈖䈜䈖䈫䈏䈅䉍䉁䈜䇯ขᛒ⺑᣿ᦠ䈮ᓥ䈦䈩ᱜ䈚䈇ข䉍ᛒ䈇䉕䈚䈩䈘䈇䇯

Regulatory information 79

VCCI-B

Appendix A

Notice to users in Japan about the power cord

Noise emission statement for Germany

Geräuschemission

LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19

LED indicator statement

Gloss of housing of peripheral devices for Germany

Regulatory information for wireless products

This section contains the following regulatory information pertaining to wireless products:

•

Exposure to radio frequency radiation

Notice to users in Brazil

•

Notice to users in Canada

•

Notice to users in Taiwan

Exposure to radio frequency radiation

Caution The radiated output power of this device is far below the FCC radio

frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20 cm (8 inches) during normal operation.

80 Technical information

Notice to users in Brazil

Aviso aos usuários no Brasil

Este equipamento opera em caráter secundário, isto é, não tem direito à proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário. (Res.ANATEL 282/2001).

Notice to users in Canada

Notice to users in Canada/Note à l'attention des utilisateurs canadiens

For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise

emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 and RSS GEN of Industry Canada.

Utiliser à l'intérieur. Le présent appareil numérique n'émet pas de bruit radioélectrique dépassant les limites applicables aux appareils numériques de la classe B prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada. Le composant RF interne est conforme a la norme RSS-210 and RSS GEN d'Industrie Canada.

Notice to users in Taiwan

European Union Regulatory Notice

Products bearing the CE marking comply with the following EU Directives:

• Low Voltage Directive 2006/95/EC

• EMC Directive 2004/108/EC

• Ecodesign Directive 2009/125/EC, where applicable

CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.

If this product has telecommunications functionality, it also complies with the essential requirements of the following EU Directive:

R&TTE Directive 1999/5/EC

Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) that are listed in the EU Declaration of Conformity issued by HP for

Regulatory information 81

Appendix A

this product or product family and available (in English only) either within the product documentation or at the following web site: in the search field).

The compliance is indicated by one of the following conformity markings placed on the product:

Please refer to the regulatory label provided on the product.

The telecommunications functionality of this product may be used in the following EU and EFTA countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.

The telephone connector (not available for all products) is intended for connection to analogue telephone networks.

www.hp.com/go/certificates (type the product number

For non-telecommunications products and for EU harmonized telecommunications products, such as Bluetooth® within power class below 10mW.

For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number is inserted between CE and !).

Products with wireless LAN devices

Some countries may have specific obligations or special requirements about the operation of Wireless LAN networks such as indoor use only or restrictions of the channels available. Please make sure that the country settings of the wireless network are correct.

France

For 2.4-GHz Wireless LAN operation of this product, certain restrictions apply: This product may be used indoors for the entire 2400-MHz to 2483.5-MHz frequency band (channels 1 to 13). For outdoor use, only the 2400-MHz to 2454-MHz frequency band (channels 1 to 7) may be used. For the latest requirements, see

The point of contact for regulatory matters is:

Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, GERMANY

www.arcep.fr.

82 Technical information

Declaration of conformity

DoC #: SNPRC-1003-01-A

Supplier's Name:

Hewlett-Packard Company

Supplier's Address:

declares, that the product

138 Depot Road, #04-01, Singapore 109683

EMC: Class B

CISPR 22:2005 +A1:2005 / EN55022:2006 +A1:2007

EN 55024:1998 +A1:2001 +A2:2003

EN 61000-3-2:2006

EN 61000-3-3:1995 +A1:2001 +A2:2005

FCC CFR 47, Part 15 / ICES-003, Issue 4

Safety:

IEC 60950-1, Ed 2 (2005) / EN60950-1, Ed 2 (2006)

EN 62311:2008

Telecom:

EN301 489-1 V1.8.1 (2008-4) / EN 301 489-17 V2.1.1:2009 EN300 328 V1.7.1:2006-10

Energy Use:

Regulation (EC) No. 1275/2008

ENERGY STAR® Qualified Imaging Equipment Operational Mode (OM) Test Procedure Regulation (EC) No. 278/2009 Test Method for calculating the Energy Efficiency of Single-Voltage External AC-DC and AC-DC power supplies

Hou-Meng Yik, Manager

Singapore,

June 11, 2010

Product Regulations Manager

Customer Assurance, Business Printing Division

DECLARATION OF CONFORMITY

according to ISO/IEC 17050-1 and EN 17050-1

Product Name and Model: HP Officejet 100 Mobile Printer Regulatory Model Number: Product Options: All Radio Module Number: ONA_BT_01 Power Adapter: Series PPP009L-E Battery Pack: CQ775

conforms to the following Product Specifications and Regulations:

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

The product herewith complies with the requirements of the Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EC, the EuP Directive 2005/32/EC, the R&TTE Directive 1999/5/EC, and carries the

WEEE Directive 2002/96/EC and RoHS Directive 2002/95/EC.

Additional Information:

1) This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design. The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports, this number should not be confused with the marketing name or the product numbers.

2) The product was tested in a typical configuration.

SNPRC-1003-01

marking accordingly. In addition, it complies with the

Local contact for regulatory topics only:

EMEA: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany U.S.: Hewlett-Packard, 3000 Hanover St., Palo Alto 94304, U.S.A. 650-857-1501

www.hp.com/go/certificates

Regulatory information 83

Appendix A

Environmental product stewardship program

Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair.

For more information, visit HP’s Commitment to the Environment Web site at:

www.hp.com/hpinfo/globalcitizenship/environment/index.html

This section contains the following topics:

Paper use

•

Plastics

•

Material safety data sheets

•

Recycling program

HP inkjet supplies recycling program

•

Disposal of waste equipment by users in private households in the European Union

•

Power consumption

Chemical Substances

•

Battery information

•

RoHS notices (China only)

Paper use

This printer is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life.

Material safety data sheets

Material safety data sheets (MSDS) can be obtained from the HP Web site at:

www.hp.com/go/msds

Recycling program

HP offers an increasing number of product return and recycling programs in many countries/ regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

HP inkjet supplies recycling program

HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used ink cartridges and ink cartridges free of charge. For more information, go to the following Web site:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

84 Technical information

Disposal of waste equipment by users in private households in the European Union

Disposal of Waste Equipment by Users in Private Households in the European Union

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where

EnglishFrançaisDeutschItalianoEspañolČeskyDanskNederlandsEestiSuomiΕλληνικάMagyarLatviskiLietuviškaiPolskiPortu guêsSlovenčinaSlovenščinaSvenska

you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne

La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants. Au contraire, vous êtes responsable de l'évacuation de vos équipements usagés et, à cet effet, vous êtes tenu de les remettre à un point de collecte agréé pour le recyclage des équipements électriques et électroniques usagés. Le tri, l'évacuation et le recyclage séparés de vos équipements usagés permettent de préserver les ressources naturelles et de s'assurer que ces équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit.

Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU

Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an, dass das Produkt nicht zusammen mit dem Restmüll entsorgt werden darf. Es obliegt daher Ihrer Verantwortung, das Gerät an einer entsprechenden Stelle für die Entsorgung oder Wiederverwertung von Elektrogeräten aller Art abzugeben (z.B. ein Wertstoffhof). Die separate Sammlung und das Recyceln Ihrer alten Elektrogeräte zum Zeitpunkt ihrer Entsorgung trägt zum Schutz der Umwelt bei und gewährleistet, dass sie auf eine Art und Weise recycelt werden, die keine Gefährdung für die Gesundheit des Menschen und der Umwelt darstellt. Weitere Informationen darüber, wo Sie alte Elektrogeräte zum Recyceln abgeben können, erhalten Sie bei den örtlichen Behörden, Wertstoffhöfen oder dort, wo Sie das Gerät erworben haben.

Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea

Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici. Gli utenti devono provvedere allo smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche. La raccolta e il riciclaggio separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate nel rispetto dell'ambiente e della tutela della salute. Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare, contattare il proprio comune di residenza, il servizio di smaltimento dei rifiuti locale o il negozio presso il quale è stato acquistato il prodotto.

Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea

Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos. El reciclaje y la recogida por separado de estos residuos en el momento de la eliminación ayudará a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente. Si desea información adicional sobre los lugares donde puede dejar estos residuos para su reciclado, póngase en contacto con las autoridades locales de su ciudad, con el servicio de gestión de residuos domésticos o con la tienda donde adquirió el producto.

Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU

Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení. Likvidace vysloužilého zařízení samostatným sběrem a recyklací napomáhá zachování přírodních zdrojů a zajišťuje, že recyklace proběhne způsobem chránícím lidské zdraví a životní prostředí. Další informace o tom, kam můžete vysloužilé zařízení předat k recyklaci, můžete získat od úřadů místní samosprávy, od společnosti provádějící svoz a likvidaci domovního odpadu nebo v obchodě, kde jste produkt zakoupili.

Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU

Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr. Den separate indsamling og genbrug af dit affaldsudstyr på tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre, at genbrug finder sted på en måde, der beskytter menneskers helbred samt miljøet. Hvis du vil vide mere om, hvor du kan aflevere dit affaldsudstyr til genbrug, kan du kontakte kommunen, det lokale renovationsvæsen eller den forretning, hvor du købte produktet.

Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie

Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval. Het is uw verantwoordelijkheid uw afgedankte apparatuur af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur. De gescheiden inzameling en verwerking van uw afgedankte apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt. Voor meer informatie over waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats, de reinigingsdienst of de winkel waar u het product hebt aangeschaft.

Eramajapidamistes kasutuselt kõrvaldatavate seadmete käitlemine Euroopa Liidus

Kui tootel või toote pakendil on see sümbol, ei tohi seda toodet visata olmejäätmete hulka. Teie kohus on viia tarbetuks muutunud seade selleks ettenähtud elektri- ja elektroonikaseadmete utiliseerimiskohta. Utiliseeritavate seadmete eraldi kogumine ja käitlemine aitab säästa loodusvarasid ning tagada, et käitlemine toimub inimeste tervisele ja keskkonnale ohutult. Lisateavet selle kohta, kuhu saate utiliseeritava seadme käitlemiseks viia, saate küsida kohalikust omavalitsusest, olmejäätmete utiliseerimispunktist või kauplusest, kust te seadme ostsite.

Hävitettävien laitteiden käsittely kotitalouksissa Euroopan unionin alueella

Tämä tuotteessa tai sen pakkauksessa oleva merkintä osoittaa, että tuotetta ei saa hävittää talousjätteiden mukana. Käyttäjän velvollisuus on huolehtia siitä, että hävitettävä laite toimitetaan sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Hävitettävien laitteiden erillinen keräys ja kierrätys säästää luonn että kierrätys tapahtuu tavalla, joka suojelee ihmisten terveyttä ja ympäristöä. Saat tarvittaessa lisätietoja jätteiden kierrätyspaikoista paikallisilta viranomaisilta, jäteyhtiöiltä tai tuotteen jälleenmyyjältä.

Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση

Το παρόν σύμβολο στον εξοπλισμό ή στη συσκευασία του υποδεικνύει ότι το προϊόν αυτό δεν πρέπει να πεταχτεί μαζί με άλλα οικιακά απορρίμματα. Αντίθετα, ευθύνη σας είναι να απορρίψετε τις άχρηστες συσκευές σε μια καθορισμένη μονάδα συλλογής απορριμμάτων για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Η χωριστή συλλογή και ανακύκλωση των άχρηστων συσκευών θα συμβάλει στη διατήρηση των φυσικών πόρων και στη διασφάλιση ότι θα ανακυκλωθούν με τέτοιον τρόπο, ώστε να προστατεύεται η υγεία των ανθρώπων και το περιβάλλον. Για περισσότερες πληροφορίες σχετικά με το πού μπορείτε να απορρίψετε τις άχρηστες συσκευές για ανακύκλωση, επικοινωνήστε με τις κατά τόπους αρμόδιες αρχές ή με το κατάστημα από το οποίο αγοράσατε το προϊόν.

A hulladékanyagok kezelése a magánháztartásokban az Európai Unióban

Ez a szimbólum, amely a terméken vagy annak csomagolásán van feltüntetve, azt jelzi, hogy a termék nem kezelhető együtt az egyéb háztartási hulladékkal. Az Ön feladata, hogy a készülék hulladékanyagait eljuttassa olyan kijelölt gyűjtőhelyre, amely az elektromos hulladékanyagok és az elektronikus berendezések újrahasznosításával foglalkozik. A hulladékanyagok elkülönített gyűjtése és újrahasznosítása hozzájárul a természeti erőforrások megőrzéséhez, egyúttal azt is biztosítja, hogy a hulladék újrahasznosítása az egészségre és a környezetre nem ártalmas módon történik. Ha tájékoztatást szeretne kapni azokról a helyekről, ahol leadhatja újrahasznosításra a hulladékanyagokat, forduljon a helyi önkormányzathoz, a háztartási hulladék begyűjtésével foglalkozó vállalathoz vagy a termék forgalmazójához.

Lietotāju atbrīvošanās no nederīgām ierīcēm Eiropas Savienības privātajās mājsaimniecībās

Šis simbols uz ierīces vai tās iepakojuma norāda, ka šo ierīci nedrīkst izmest kopā ar pārējiem mājsaimniecības atkritumiem. Jūs esat atbildīgs par atbrīvošanos no nederīgās ierīces, to nododot norādītajā savākšanas vietā, lai tiktu veikta nederīgā elektriskā un elektroniskā aprīkojuma otrreizējā pārstrāde. Speciāla nederīgās ierīces savākšana un otrreizējā pārstrāde palīdz taupīt dabas resursus un nodrošina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informāciju par to, kur otrreizējai pārstrādei var nogādāt nederīgo ierīci, lūdzu, sazinieties ar vietējo pašvaldību, mājsaimniecības atkritumu savākšanas dienestu vai veikalu, kurā iegādājāties šo ierīci.

Europos Sąjungos vartotojų ir privačių namų ūkių atliekamos įrangos išmetimas

Šis simbolis ant produkto arba jo pakuotės nurodo, kad produktas negali būti išmestas kartu su kitomis namų ūkio atliekomis. Jūs privalote išmesti savo atliekamą įrangą atiduodami ją į atliekamos elektronikos ir elektros įrangos perdirbimo punktus. Jei atliekama įranga bus atskirai surenkama ir perdirbama, bus išsaugomi natūralūs ištekliai ir užtikrinama, kad įranga yra perdirbta žmogaus sveikatą ir gamtą tausojančiu būdu. Dėl informacijos apie tai, kur galite išmesti atliekamą perdirbti skirtą įrangą kreipkitės į atitinkamą vietos tarnybą, namų ūkio atliekų išvežimo tarnybą arba į parduotuvę, kurioje pirkote produktą.

Utylizacja zużytego sprzętu przez użytkowników domowych w Unii Europejskiej

Symbol ten umieszczony na produkcie lub opakowaniu oznacza, że tego produktu nie należy wyrzucać razem z innymi odpadami domowymi. Użytkownik jest odpowiedzialny za dostarczenie zużytego sprzętu do wyznaczonego punktu gromadzenia zużytych urządzeń elektrycznych i elektronicznych. Gromadzenie osobno i recykling tego typu odpadów przyczynia się do ochrony zasobów naturalnych i jest bezpieczny dla zdrowia i środowiska naturalnego. Dalsze informacje na temat sposobu utylizacji zużytych urządzeń można uzyskać u odpowiednich władz lokalnych, w przedsiębiorstwie zajmującym się usuwaniem odpadów lub w miejscu zakupu produktu.

Descarte de equipamentos por usuários em residências da União Européia

Este símbolo no produto ou na embalagem indica que o produto não pode ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar os equipamentos a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro-eletrônicos. A coleta separada e a reciclagem dos equipamentos no momento do descarte ajudam na conservação dos recursos naturais e garantem que os equipamentos serão reciclados de forma a proteger a saúde das pessoas e o meio ambiente. Para obter mais informações sobre onde descartar equipamentos para reciclagem, entre em contato com o escritório local de sua cidade, o serviço de limpeza pública de seu bairro ou a loja em que adquiriu o produto.

Postup používateľov v krajinách Európskej únie pri vyhadzovaní zariadenia v domácom používaní do odpadu

Tento symbol na produkte alebo na jeho obale znamená, že nesmie by vyhodený s iným komunálnym odpadom. Namiesto toho máte povinnos odovzda toto zariadenie na zbernom mieste, kde sa zabezpečuje recyklácia elektrických a elektronických zariadení. Separovaný zber a recyklácia zariadenia určeného na odpad pomôže chráni prírodné zdroje a zabezpečí taký spôsob recyklácie, ktorý bude chráni ľudské zdravie a životné prostredie. Ďalšie informácie o separovanom zbere a recyklácii získate na miestnom obecnom úrade, vo firme zabezpečujúcej zber vášho komunálneho odpadu alebo v predajni, kde ste produkt kúpili.

Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije

Ta znak na izdelku ali embalaži izdelka pomeni, da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki. Odpadno opremo ste dolžni oddati na določenem zbirnem mestu za recikliranje odpadne električne in elektronske opreme. Z ločenim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili, da bo odpadna oprema reciklirana tako, da se varuje zdravje ljudi in okolje. Več informacij o mestih, kjer lahko oddate odpadno opremo za recikliranje, lahko dobite na občini, v komunalnem podjetju ali trgovini, kjer ste izdelek kupili.

Kassering av förbrukningsmaterial, för hem- och privatanvändare i EU

Produkter eller produktförpackningar med den här symbolen får inte kasseras med vanligt hushållsavfall. I stället har du ansvar för att produkten lämnas till en behörig återvinningsstation för hantering av el- och elektronikprodukter. Genom att lämna kasserade produkter till återvinning hjälper du till att bevara våra gemensamma naturresurser. Dessutom skyddas både människor och miljön när produkter återvinns på rätt sätt. Kommunala myndigheter, sophanteringsföretag eller butiken där varan köptes kan ge mer information om var du lämnar kasserade produkter för återvinning.

onvaroja. Näin toimimalla varmistetaan myös,

Environmental product stewardship program 85

Appendix A

Power consumption

Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products:

ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.

Additional ENERGY STAR qualified imaging product model information is listed at:

www.hp.com/go/energystar

Chemical Substances

HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at:

Battery information

The printer comes with a lithium-ion rechargeable battery. This battery might require special handling and disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to recycle.

For more information, see the user guide. (The user guide is available on your computer after you install the software.)

www.hp.com/go/reach

www.hp.com/

Attention California users

The battery supplied with this product may contain perchlorate material. Special handling may apply. For more information, go to the following web site: perchlorate.

86 Technical information

www.dtsc.ca.gov/hazardouswaste/

RoHS notices (China only)

Toxic and hazardous substance table

Environmental product stewardship program 87

Appendix A

Third-party licenses

This section contains the following topics:

•

HP Officejet 100 (L411) Mobile Printer

Third-party licences

Zlib

---------

This software is provided 'as-is', without any express or

implied warranty. In no event will the authors be held liable

for any damages arising from the use of this software.

Permission is granted to anyone to use this software for any

purpose, including commercial applications, and to alter it and

redistribute it freely, subject to the following restrictions:

1. The origin of this software must not be misrepresented; you

must not claim that you wrote the original software. If you use

this software in a product, an acknowledgment in the product

documentation would be appreciated but is not required.

2. Altered source versions must be plainly marked as such, and

must not be misrepresented as being the original software

3. This notice may not be removed or altered from any source

distribution.

Jean-loup Gailly Mark Adler

jloup@gzip.org madler@alumni.caltech.edu

The data format used by the zlib library is described by RFCs

(Request for Comments) 1950 to 1952 in the files ftp://

ds.internic.net/rfc/rfc1950.txt (zlib format), rfc1951.txt

(deflate format) and rfc1952.txt (gzip format).

Independent JPEG Group's free JPEG software

-------------------------------------------

* This file is part of the Independent JPEG Group's software.

* For conditions of distribution and use, see the accompanying

README file.

88 Technical information

Readme File

Independent JPEG Group's free JPEG software

-------------------------------------------

This package contains C software to implement JPEG image encoding, decoding, and transcoding. JPEG is a standardized compression method for full-color and gray-scale images.

The distributed programs provide conversion between JPEG "JFIF" format and image files in PBMPLUS PPM/PGM, GIF, BMP, and Targa file formats. The core compression and decompression library can easily be reused in other programs, such as image viewers. The package is highly portable C code; we have tested it on many machines ranging from PCs to Crays.

We are releasing this software for both noncommercial and commercial use. Companies are welcome to use it as the basis for JPEG-related products.

We do not ask a royalty, although we do ask for an acknowledgement in

product literature (see the README file in the distribution for details). We hope to make this software industrial-quality --- although, as with anything that's free, we offer no warranty and accept no liability.

For more information, contact jpeg-info@uc.ag

LIBTIFF

----------

Permission to use, copy, modify, distribute, and sell this

software and its documentation for any purpose is hereby

granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler

and Silicon Graphics.

THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY

KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT

LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF

ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE,

DATA OR PROFITS,WHETHER OR NOT ADVISED OF THE POSSIBILITY OF

Third-party licenses 89

Appendix A

DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN

CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

TIFF Library.

Rev 5.0 Lempel-Ziv & Welch Compression Support

This code is derived from the compress program whose code is

derived from software contributed to Berkeley by James A. Woods,

derived from original work by Spencer Thomas and Joseph Orost.

The original Berkeley copyright notice appears below in its

entirety.

This code is derived from software contributed to Berkeley by

James A. Woods, derived from original work by Spencer Thomas

and Joseph Orost.

Redistribution and use in source and binary forms are permitted

provided that the above copyright notice and this paragraph are

duplicated in all such forms and that any documentation,

advertising materials, and other materials related to such

distribution and use acknowledge that the software was developed

by the University of California, Berkeley. The name of the

University may not be used to endorse or promote products

derived from this software without specific prior written

permission.

THIS SOFTWARE IS PROVIDED ``AS IS AND WITHOUT ANY EXPRESS OR

IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED

WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE.

90 Technical information

B HP supplies and accessories

This section provides information on HP supplies and accessories for the printer. The information is subject to changes, visit the HP Web site ( can also make purchases through the Web site.

This section contains the following topics:

Order printing supplies online

•

Accessories

•

Supplies

Order printing supplies online

To order supplies online or create a printable shopping list, open the HP software that came with the printer. For Windows, open the Toolbox, select the Estimated Ink Level tab, and then click Shop Online. For Mac, click Shopping, and then select Shop for Supplies Online. With your permission, the HP software uploads printer information, including model number, serial number, and estimated ink levels. The HP supplies that work in your printer are pre-selected. You can change quantities, add or remove items, and then print the list or purchase online at the HP Store or other online retailers (options differ by country/region). Cartridge information and links to online shopping also appear on ink alert messages.

You can also order online by visiting region, follow the prompts to select your printer, and then select the supplies you need.

NOTE: Ordering cartridges online is not supported in all countries/regions. However, many countries/regions have information on ordering by telephone, locating a local store and printing a shopping list. In addition, you can select the 'How to Buy' option at the top of the www.hp.com/buy/supplies page to obtain information about purchasing HP products in your country.

www.hpshopping.com) for the latest updates. You

www.hp.com/buy/supplies. If prompted, select your country/

Accessories

The following accessories can be used with your HP Officejet Mobile Printer:

HP Battery for Officejet Mobile Printer CQ775A

HP Mobile Printer and Notebook Case Q6282A

HP 65W Smart AC Adapter ED494AA

Supplies

This section covers the following topics:

•

Ink cartridges

•

HP media

Ink cartridges

Ordering cartridges online is not supported in all countries/regions. However, many countries/ regions have information on ordering by telephone, locating a local store and printing a shopping list. In addition, you can select the 'How to Buy' option at the top of the page to obtain information about purchasing HP products in your country.

www.hp.com/buy/supplies

HP supplies and accessories 91

Appendix B

HP media

You can find the ink cartridge number in the following places:

• On the label of the ink cartridge you are replacing.

• On the printer status page (see

• In the cartridge details feature in the HP software. Different cartridge numbers are sold in each country/region. To get the complete list of the cartridge numbers sold in each country/ region, select Travelling Information in Toolbox (Windows) or Travel Info in HP Utility (Mac OS X). For more information, see

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.

To order media such as HP Premium Paper, go to www.hp.com.

Understand the printer information pages).

Printer management tools.

92 HP supplies and accessories

C Set up the printer for Bluetooth

communication

The printer allows you to print documents from Bluetooth devices without a cable connection. Simply print from a Bluetooth device such as a PDA or camera phone. You can also use Bluetooth technology to print from a computer to the printer.

Set up a Bluetooth wireless connection

This section describes how to set up and configure the device for a Bluetooth wireless connection.

You can configure Bluetooth wireless settings during software installation, or you can configure settings later using Toolbox (Windows), HP Utility (Mac OS X), or the Toolbox software for PDAs (Windows Mobile). For more information, see

To connect the printer using Bluetooth communication (Windows)

NOTE: If you are using an external Bluetooth adapter for your computer, specific instructions

for adding the printer might be different. For more information, see the documentation or utility provided with the Bluetooth adapter.

1. If you are using an external Bluetooth adapter for your computer, make sure your computer is

started and then attach the Bluetooth adapter to a USB port on the computer. If your computer has Bluetooth built in, just make sure the computer is started and that Bluetooth is turned on.

2. On the Windows taskbar, click Start, click Control Panel, click Hardware and Sound, and then click Add a printer.

- Or Click Start, click Printer or Printers and Faxes, and then double-click the Add Printer icon or click Add a printer.

3. Follow the onscreen instructions to finish the installation.

Printer management tools.

To connect the printer using Bluetooth communication (Mac OS X)

1. If you are using an external Bluetooth adapter for your computer, make sure your computer is

started and then attach the Bluetooth adapter to a USB port on the computer. If your computer has Bluetooth built in, just make sure the computer is started and that Bluetooth is turned on.

2. Click System Preferences in the Dock, and then click Print & Fax.

3. Click + (Add).

4. Select the entry for the printer in the list with Bluetooth beside its name, and then click Add.

5. Follow the onscreen instructions to finish the installation.

Set Bluetooth security for the printer

You can enable the following printer security settings:

• Require passkey authentication prior to someone printing to the printer from a Bluetooth device.

• Make the printer visible or invisible to Bluetooth printers that are within range.

• To enable these settings, you can use Toolbox (Windows), HP Utility (Mac OS X), or the Toolbox software for PDAs (Windows Mobile). For more information, see tools.

Set up the printer for Bluetooth communication 93

Printer management

Appendix C

Use a passkey to authenticate Bluetooth devices

You can set the security level of the printer to either High or Low.

• Low: The printer does not require a passkey. Any Bluetooth device within range can print to

it.

NOTE: The default security setting is Low. Low level security does not require authentication.

• High: The printer requires a passkey from the Bluetooth device before allowing the printer to

send a print job to it.

NOTE: The printer ships with a predefined passkey that is set to six zeroes "000000".

Set the printer to be visible or not visible to Bluetooth devices

You can set the printer to be either visible to Bluetooth devices (public) or not visible to any (private).

• Visible: Any Bluetooth device within range can print to the printer.

• Not visible: Only Bluetooth devices that have stored the device address of the printer can

print to it.

NOTE: The printer ships with a default accessibility level of Visible.

To reset to factory default settings

NOTE: Using the following instructions will reset only the device’s Bluetooth settings.

Press and hold down

While holding down

(Resume button) 6 times.

Release

(Power button).

(Power button), press (Cancel button) 4 times, then press

94 Set up the printer for Bluetooth communication

D Printer management tools

This section contains the following topics:

Toolbox (Windows)

•

HP Utility (Mac OS X)

•

Toolbox software for PDAs (Microsoft Windows Mobile)

Uninstall and reinstall the HP software

•

Toolbox (Windows)

Toolbox provides maintenance information about the printer.

NOTE: Toolbox can be installed from the HP software CD by selecting the full installation option if the computer meets the system requirements.

Open Toolbox

You can open Toolbox using one of the following methods:

• Click Start, select Programs or All Programs, click HP, click the folder for your printer, and then click Toolbox.

• Right-click the HP Digital Imaging Monitor in the taskbar, point to Printer Model Name, and then click Display Printer Toolbox.

• From the printer preferences, click the Features tab, and then click Printer Services.

HP Utility (Mac OS X)

HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and find website support information.

NOTE: The features available in HP Utility vary depending on the selected printer.

Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so.

Open HP Utility

To open HP Utility, double-click the HP Utility icon. This icon is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk.

Toolbox software for PDAs (Microsoft Windows Mobile)

The Toolbox software for PDAs running Windows Mobile allows you to view status and maintenance information about the printer. You can view ink levels and battery charge level, align the print cartridges, and configure Bluetooth settings for wireless printing.

See the Toolbox software documentation for more information on using the Toolbox, or visit www.hp.com/go/customercare.

Uninstall and reinstall the HP software

If the installation is incomplete, or if you connected the USB cable to the computer before prompted by the HP software installation screen, you might need to uninstall and then reinstall the HP software that came with the printer. Do not simply delete the printer application files from the

Printer management tools 95

Appendix D

computer. Make sure to remove them correctly using the uninstall utility provided when you installed the HP software.

There are three methods to uninstall the HP software on a Windows computer, and one method to uninstall on a Macintosh computer.

To uninstall from a Windows computer, method 1

1. Disconnect the printer from your computer. Do not connect the printer to your computer until

you are prompted to do so by the HP software during the reinstall.

2. On the Windows taskbar, click Start, select Programs or All Programs, select HP, select the printer name, and then click Uninstall.

3. Follow the onscreen instructions.

4. If you are asked whether you would like to remove shared files, click No.

Other programs that use these files might not work correctly if the files are deleted.

5. Restart the computer.

6. To reinstall the HP software, insert the HP software CD into the computer's CD drive, follow

the onscreen instructions.

7. Connect the printer when the HP software prompts you to connect it to the computer.

8. Press the Power button to turn the printer on.

After connecting and turning on the printer, you might have to wait several minutes for all of the Plug and Play events to complete.

9. Follow the onscreen instructions.

When the HP software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

To uninstall from a Windows computer, method 2

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

1. Disconnect the printer from the computer.

NOTE: It is important that you disconnect the printer before restarting your computer.

Do not connect the printer to your computer until you are prompted to do so by the HP software during the install.

2. On the Windows taskbar, click Start, select Settings, select Control Panel, and then click Add/Remove Programs.

- Or Click Start, click Control Panel, and then double-click Programs and Features.

3. Select the printer name, and then click Change/Remove or Uninstall/Change. Follow the onscreen instructions.

4. Restart the computer.

5. Insert the HP software CD into the computer's CD drive and then start the Setup program.

6. Follow the onscreen instructions.

To uninstall from a Windows computer, method 3

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

1. Insert the HP software CD into the computer's CD drive, and then start the Setup program.

2. Disconnect the printer from your computer. Do not connect the printer to your computer until

you are prompted to do so by the HP software during the reinstall.

3. Select Uninstall and follow the onscreen directions.

4. Restart the computer.

5. Start the Setup program for the printer again.

96 Printer management tools

HP OFFICEJET 100 L411 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

1 Get started

Accessibility

Understand the printer parts

Front view

Back and side view

Printing supplies area

Control Panel

Bottom view

Finding the printer model number

Select print media

Recommended papers for printing and copying

Recommended papers for photo printing

Tips for selecting and using media

Load media

Load standard-size media

Load envelopes

Load cards and photo paper

Load custom-size media

Install and use the battery

Battery safety

Understand the battery

Charge and use the battery

Connect a memory device or camera

To connect a storage device

To transfer photos to your computer

To connect a PictBridge-compatible camera

Print from mobile phones

Maintain the printer

Clean the printer

Turn off the printer

Print documents

Print documents (Windows)

Print 23

Print documents (Mac OS X)

Print brochures

Print brochures (Windows)

Print brochures (Mac OS X)

Print on envelopes

Print on envelopes (Windows)

Print on envelopes (Mac OS X)

Print photos

Print photos on photo paper (Windows)

Print photos on photo paper (Mac OS X)

Print on special and custom-size paper

Print on special or custom-size paper (Mac OS X)

Print borderless documents

Print borderless documents (Windows)

Print borderless documents (Mac OS X)

Print on both sides (duplexing)

To perform duplexing (Windows)

To perform duplexing (Mac OS X)

3 Work with ink cartridges

Information about ink cartridges

Check the estimated ink levels

Handle the ink cartridges

Replace the ink cartridges

Print with a single ink cartridge

Store printing supplies

Ink cartridge maintenance

Align the ink cartridges

Calibrate color

Clean the ink cartridges

To clean ink cartridges automatically

4 Solve a problem

HP support

Obtain electronic support

HP support by phone

Before you call

Phone support period

Telephone support numbers

After the phone support period

Troubleshooting tips and resources

Solve printing problems

The printer shuts down unexpectedly

All printer lights are on or flashing