HP (Hewlett-Packard) NK676UCABA, NL162UPABA User Manual

HP EliteBook 2730p Notebook PC

Maintenance and Service Guide

Document Part Number: 483222-002

March 2012

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Java is a U.S. trademark of Sun Microsystems, Inc.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: March 2012 First Edition: October 2008 Document Part Number: 483222-002

Safety warning notice

WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly

on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

1 Product description

2 External component identification

Top components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Wireless antenna locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Buttons and switches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Pointing devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Front components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Right-side components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

Rear components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

3 Illustrated parts catalog

Serial number location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Computer major components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

Mass storage devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

Miscellaneous parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10

Sequential part number listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

4 Removal and replacement procedures

Preliminary replacement requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Service considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Grounding guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Unknown user password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Component replacement procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Serial number location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Computer feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8

SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10

WLAN module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12

WWAN module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–15

Memory module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–16

Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–17

Hinge cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–20

Maintenance and Service Guide v

Contents

Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–21

RTC battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–23

Audio connector board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–24

Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–25

Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–26

Display assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–27

System board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–30

Fan/heat sink assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–34

Modem module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–36

5 Computer Setup

Starting Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Navigating and selecting in Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Restoring factory settings in Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Computer Setup menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

File menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Security menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

System Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

6 Specifications

Computer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

12.1-inch, WXGA display specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

Hard drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

System DMA specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

System interrupt specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

System I/O address specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4

System memory map specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6

7 Screw listing

Phillips PM2.0×5.0 captive screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1

Phillips PM2.0×3.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

Phillips PM2.0×4.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3

Torx T8M2.0×8.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4

Torx T8M2.0×5.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5

Phillips PM2.0×5.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

Phillips PM2.0×4.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8

Torx T8M2.5×6.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–9

Phillips PM2.5×7.0 captive screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–10

8 Backup and recovery

Backup and recovery in Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

Performing a recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

Backup and recovery in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5

Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5

Performing a recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–6

vi Maintenance and Service Guide

9 Connector pin assignments

1394 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

Audio-in (microphone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2

Audio-out (headphone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2

External monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3

RJ-11 (modem). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4

RJ-45 (network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5

Universal Serial Bus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–6

10Power cord set requirements

Requirements for all countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1

Requirements for specific countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–2

11Recycling

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1

Index

Contents

Maintenance and Service Guide vii

Contents

viii Maintenance and Service Guide

Product description

Category Description

Product Name HP EliteBook 2730p Notebook PC

Processors Intel® Core™2 Duo ultra low-voltage, non-socketed processors:

■ SL9600 2.13-GHz processor, 6-MB L2 cache, 1066-MHz front side bus (FSB)

■ SL9400 1.86-GHz processor, 6-MB L2 cache, 1066-MHz FSB

■ SL9300 1.60-GHz processor, 6-MB L2 cache, 1066-MHz FSB

■ SU9400 1.40-GHz processor, 3-MB L2 cache, 800-MHz FSB

■ SU9300 1.20-GHz processor, 3-MB L2 cache, 800-MHz FSB

Chipset Northbridge: Cantiga GS

Southbridge: Intel ICH9M SFF enhanced

Graphics Intel Graphics Media Accelerator X4500 HD Unified Memory Architecture (UMA) graphics

subsystem integrated with shared system memory (dynamically allocated) with up to 384 MB shared system memory

Panel Digitizer with pen support

Sparkle-free glass Integrated keyboard light 2 wireless local area network (WLAN) antennae

Supports the following display assemblies:

■ 12.1-inch WXGA LED AntiGlare (1280 × 800) with webcam and outdoor light

■ 12.1-inch WXGA LED AntiGlare (1280 × 800) with webcam

■ 12.1-inch WXGA LED AntiGlare (1280 × 800) with outdoor light

■ 12.1-inch WXGA LED AntiGlare (1280 × 800)

Memory 2 customer-accessible/upgradable memory module slots

Supports dual-channel memory Supports PC2-6400, 800-MHz, DDR2 memory modules Up to 8192-GB maximum memory supported

Supports the following configurations:

■ 8192-MB total system memory (4096 × 2, dual-channel)

■ 6144-MB total system memory (4096 + 2048)

■ 5120-MB total system memory (4096 + 1024)

■ 4096-MB total system memory (2048 × 2, dual-channel)

■ 3072-MB total system memory (2048 + 1024)

■ 2048-MB total system memory (1024 × 2, dual-channel)

■ 2048-MB total system memory (2048 × 1)

■ 1024-MB total system memory (1024 × 1)

(Continued)

Maintenance and Service Guide 1–1

Product description

Category Description

Mass storage drives Supports 45.72-mm (1.80-inch) hard drives and 45.72-mm (1.80-inch) solid-state drives

Optical drives Supports external optical drive only through docking station

Diskette drive Supports external USB diskette drive only

Microphone Integrated dual array microphone

Audio Analog Devices AD1984A high-definition audio

Customer-accessible Serial ATA HP 3D DriveGuard

Supports the following drives:

■ 250-GB, 5400-rpm hard drive

■ 160-GB, 5400-rpm hard drive

■ 120-GB, 5400-rpm hard drive

■ 80-GB, 5400-rpm hard drive

■ 128-GB solid-state drive

■ 80-GB solid-state drive

Supports boot from USB device

Single speaker

Webcam Optional 2.1-megapixel webcam with business card reader support

Business card slot

Modem 56K V.92 1.5-inch data/fax modem with digital line guard

Modem cable is included Supports no-modem option

Ethernet Intel 10/100/1000 network interface card (NIC)

NIC power-down technology Ethernet cable included S4/S5 wake on LAN

Wireless Integrated WLAN options by way of wireless module:

2 wireless antennae built into display assembly Supports no-WLAN option

Supports the following WLAN formats:

■ Broadcom 802.11a/b/g/n

■ Broadcom 802.11b/g

■ 802.11a/b/g/n Intel with iAMT support

■ 802.11a/b/g Intel with iAMT support

Integrated wireless wide area network (WWAN) options by way of wireless module:

HSPDA EV-DO WWAN module 2 WWAN antennae built into display assembly (worldwide 5-band) Supports aftermarket WWAN option

Subscriber identify module (SIM) user-accessible behind primary battery

Integrated personal area network (PAN) options by way of Bluetooth® module:

Support for no-WPAN option Broadcom Bluetooth

External media card One ExpressCard slot, supporting optional ExpressCard/54 cards

SD Card Reader supporting MultiMediaCard (MMC) and Secure Digital (SD) Memory Cards

(Continued)

1–2 Maintenance and Service Guide

Category Description

Docking HP 2700 Ultra-Slim Expansion Base support

Signals passed through docking connector:

■ External monitor

■ Headphone

■ Microphone

■ Optical drive support

■ Power

■ RJ-45

■ USB 2.0

Ports 1394a

Audio-in (mono microphone) Audio-out (stereo headphone) Multi-pin AC power RJ-11 (modem) RJ-45 (Ethernet, includes link and activity lights) USB (2, one powered) VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 GHz (hot plug/unplug

with auto-detect)

Keyboard/pointing device Spill-resistant 27.1-mm (10.7-inch) keyboard

Dual-point configuration (TouchPad with 2 TouchPad buttons and pointing stick with 2 pointing stick buttons)

Durable key caps Taps enabled as default

Product description

Power requirements 65-W HP Smart AC adapter with localized cable plug support (3-wire plug with ground pin,

supports 3-pin DC connector) 6-cell, 2.25-Ah (44-Wh) Li-ion battery Supports HP2700 Ultra-Slim Battery (travel battery)

Security Supports security cable slot

Optional integrated Active Smart card reader Integrated trusted platform module (TPM) 1.2 chip (soldered to system board) Integrated USB-based fingerprint reader

Operating system Preinstalled without Microsoft® Office:

Windows Vista® Business 32 Windows Vista Business 32 with Windows® XPTablet image FreeDOS

Preinstalled with Microsoft Office:

Windows Vista Business 32 with Microsoft Office 2007 Ready Windows Vista Business 32 with Windows XPTablet image and Microsoft Office 2007 Ready Windows Vista Ultimate 32 with Microsoft Office 2007 Ready Windows Vista Ultimate 32 with Windows XPTablet image and Microsoft Office 2007 Ready Windows Vista Business 32 with Microsoft Office 2007 Personal Windows Vista Business 32 with Windows XPTablet image and Microsoft Office

2007 Personal Windows Vista Business 32 with Microsoft Office 2007 Personal and PowerPoint Windows Vista Business 32 with Windows XPTablet image, Microsoft Office 2007 Personal,

and PowerPoint Windows Vista Business 32 with Microsoft Office 2007 Pro Windows Vista Business 32 with Windows XPTablet image and Microsoft Office 2007 Pro

(Continued)

Maintenance and Service Guide 1–3

Product description

Category Description

Operating system Restore media:

Serviceability End-user replaceable parts:

Windows Vista Business 32 Windows Vista Business 64 Windows Vista Ultimate 32 Windows Vista DRDVD Windows XPTablet Windows XPTablet DRDVD Microsoft Office Ready restore DVD

Certified: Novell SuSE Linux

Web support:

Windows Vista Enterprise 32 Windows Vista Enterprise 64

■ AC adapter

■ Battery (system)

■ Hard drive

■ Memory module

■ Optical drive

■ WLAN module

■ WWAN module

1–4 Maintenance and Service Guide

Top components

Wireless antenna locations

External component identification

Item Component Description

WWAN antenna* Sends and receives wireless signals to communicate with wireless wide area

WLAN antennae (2)* Send and receive wireless signals to communicate with wireless local area

External WWAN antenna Sends and receives wireless signals to communicate with wireless wide area

*These antennae are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennae free from obstructions.

To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support.

Maintenance and Service Guide 2–1

networks (WWAN).

networks (WLAN).

networks (WWAN).

External component identification

Display components

Item Component Description

Webcam light (select models only) On: The webcam is in use.

Webcam (select models only) Records audio and video and captures still photographs.

Keyboard light button Opens and turns on the keyboard light.

Keyboard light Illuminates the keyboard in low-light conditions when the keyboard light button

is pressed.

HP Fingerprint Sensor (fingerprint reader)

Internal microphones (2) Record sound and transmit sound for video conferencing and Voice Over

Ambient light sensor Automatically adjusts the display brightness based on the lighting conditions

Convertible hinge Swivels the display and converts the computer from traditional notebook

Allows a fingerprint logon to Windows instead of a password logon.

IP (VoIP).

in your environment.

mode into tablet mode or vice versa.

2–2 Maintenance and Service Guide

Buttons and switches

External component identification

Item Component Description

Internal display switch Turns off the display if the display is closed while the power is on.

Presentation button Starts the presentation feature.

Volume mute button Mutes and restores speaker sound.

Volume scroll zone Adjusts speaker volume:

■ To decrease volume, slide your finger across the volume scroll zone from right to left. You can also press and hold the left end of the volume scroll zone.

■ To increase volume, slide your finger across the volume scroll zone from left to right. You can also press and hold the right end of the volume scroll zone.

Maintenance and Service Guide 2–3

External component identification

Keys

Item Component Description

esc key Displays system information when pressed in combination with the fn key.

fn key Executes frequently used system functions when pressed in combination with

a function key or the esc key.

Windows logo key Displays the Windows Start menu.

Windows applications key Displays a shortcut menu for items beneath the pointer.

Embedded numeric keypad keys Can be used like the keys on an external numeric keypad.

Function keys Execute frequently used system functions when pressed in combination with

the fn key.

2–4 Maintenance and Service Guide

Lights

External component identification

Item Component Description

Power light ■ On: The computer is on.

■ Blinking: The computer is in the Sleep state (Windows Vista) or Standby

(Windows XP).

■ Off: The computer is off or in Hibernation.

Battery light ■ Amber: A battery is charging.

■ Turquoise: A battery is close to full charge capacity.

■ Blinking amber: A battery that is the only available power source has

reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

■ Off: If the computer is plugged into an external power source, the light turns off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low battery level.

Drive light ■ Blinking turquoise: The hard drive is being accessed.

■ Amber: HP 3D DriveGuard has temporarily parked the internal hard drive.

Caps lock light On: Caps lock is on.

TouchPad light ■ Off: TouchPad is enabled.

■ Amber: TouchPad is disabled.

Volume mute light ■ Turquoise: Computer sound is on.

■ Amber: Computer sound is off.

Volume down light Blinking: The volume scroll zone is being used to decrease speaker volume.

Maintenance and Service Guide 2–5

Volume up light Blinking: The volume scroll zone is being used to increase speaker volume.

Num lock light On: Num lock is on or the embedded numeric keypad is enabled.

External component identification

Pointing devices

Item Component Description

*This table describes factory settings. To view or change pointing device preferences, select Start > Control Panel > Hardware and Sound > Mouse.

TouchPad light ■ Off: TouchPad is enabled.

■ Amber: TouchPad is disabled.

TouchPad on/off control Enables/disables the TouchPad when pressed in combination with the fn key.

Pointing stick* Moves the pointer and selects or activates items on the screen.

fn key Enables/disables the TouchPad when pressed in combination with the f5 key.

Left pointing stick button* Functions like the left button on an external mouse.

TouchPad* Moves the pointer and selects or activates items on the screen.

Left TouchPad button* Functions like the left button on an external mouse.

Right TouchPad button* Functions like the right button on an external mouse.

TouchPad scroll zone* Scrolls up or down.

Right pointing stick button* Functions like the right button on an external mouse.

2–6 Maintenance and Service Guide

Front components

Item Component Description

Power switch ■ When the computer is off, slide the switch to the right to turn on

Business card slot Holds a business card in position so that the webcam can capture an image.

External component identification

the computer.

■ When the computer is on, slide the switch to the right to shut down the computer.

■ When the computer is in the Sleep state (Windows Vista) or Standby (Windows XP), slide the switch to the right briefly to exit the Sleep state or Standby.

■ When the computer is in Hibernation, slide the switch to the right briefly to exit Hibernation.

If the computer has stopped responding and Windows shutdown procedures are ineffective, slide the switch to the right and hold for at least 5 seconds to turn off the computer.

To learn more about your power settings, select Start > Control Panel > System and Maintenance > Power Options.

Display release latch Opens the computer.

Keyboard light button Opens and turns on the keyboard light.

External WWAN antenna button Opens the external WWAN antenna.

Bluetooth compartment Contains an optional Bluetooth device.

Maintenance and Service Guide 2–7

External component identification

Right-side components

Item Component Description

HP Fingerprint Sensor (fingerprint reader)

1394 port Connects an optional IEEE 1394 or 1394a device, such as a camcorder.

Allows a fingerprint logon to Windows instead of a password logon.

Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers,

headphones, ear buds, a headset, or television audio.

Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array

microphone, or monaural microphone.

SD Card Reader Supports the following optional digital card formats:

■ Secure Digital (SD) Memory Card

■ MultiMediaCard (MMC)

USB port Connects an optional USB device.

Security cable slot Attaches an optional security cable to the computer.

The security cable is designed to act as a deterrent, but it may not

✎

prevent the computer from being mishandled or stolen.

2–8 Maintenance and Service Guide

Left-side components

Refer to the illustration that most closely matches your computer.

✎

Item Component Description

External component identification

Pen holder Stores the pen.

Vent Enables airflow to cool internal components.

The computer fan starts up automatically to cool internal components

✎

and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

ExpressCard slot (select models only) Supports optional ExpressCards.

Wireless switch Turns the wireless feature on or off, but does not create a wireless connection.

A wireless network must be set up in order to establish a

✎

wireless connection.

Wireless light ■ Blue: An integrated wireless device, such as a wireless local area network

(WLAN) device, the HP Mobile Broadband Module, and/or a Bluetooth device, is on.

■ Amber: All wireless devices are off.

Info button Launches Info Center, which enables you to open various software solutions.

Powered USB port Provides power to a USB device, such as an optional external MultiBay, if

used with a powered USB cable.

Maintenance and Service Guide 2–9

External component identification

Item Component Description

Pen holder Stores the pen.

Vent Enables airflow to cool internal components.

The computer fan starts up automatically to cool internal components

✎

and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Smart card reader (select models only)

Wireless switch Turns the wireless feature on or off, but does not create a wireless connection.

Wireless light ■ Blue: An integrated wireless device, such as a wireless local area network

Info button Launches Info Center, which enables you to open various software solutions.

Powered USB port Provides power to a USB device, such as an optional external MultiBay, if

Supports optional smart cards and Java™ Cards.

A wireless network must be set up in order to establish a wireless

✎

connection.

WLAN device, the HP Mobile Broadband Module, and/or a Bluetooth device, is on.

■ Amber: All wireless devices are off.

used with a powered USB cable.

2–10 Maintenance and Service Guide

Rear components

Item Component Description

Jog dial In tablet mode, functions like the enter key and the up and down arrows on a

Esc button In tablet mode, allows you to exit or escape out of an application.

External component identification

standard keyboard.

■ Press inward to enter a command.

■ Rotate up to scroll up.

■ Rotate down to scroll down.

*To protect your work and the system, the ctrl+alt+delete command cannot be entered using the ctrl, alt, and del keys on the on-screen keyboard.

Rotate button In tablet mode, switches the image between landscape and portrait

orientation.

Ctrl+alt+del button In tablet mode:

■ While Windows is running, press the button with the pen to enter the ctrl+alt+del command.*

■ While the Computer Setup utility is running, press the button with the pen to enter the reset command. The computer resets and all unsaved information is lost. The reset function can be used to restore functionality when the system has become unresponsive.

RJ-11 (modem) jack Connects a modem cable.

RJ-45 (network) jack Connects a network cable.

External monitor port Connects an external VGA monitor or projector.

Power connector Connects an AC adapter.

Maintenance and Service Guide 2–11

External component identification

Bottom components

Item Component Description

Hard drive bay Holds the hard drive, memory module slots, WLAN module (select models

only), and WWAN module (select models only).

Vents (4) Enable airflow to cool internal components.

The computer fan starts up automatically to cool internal components

✎

and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Speaker Produces sound.

Battery bay Holds the battery and subscriber identity module (SIM).

Charge level indicator Displays the approximate remaining battery charge.

Accessory battery connector door Slides open to expose the accessory battery connector.

Accessory battery connector Connects an optional accessory battery.

Battery release latch Releases the battery from the battery bay.

Docking connector Connects an optional docking device.

2–12 Maintenance and Service Guide

Serial number location

The service tag, affixed to the bottom of the computer, provides information that may be needed when troubleshooting system problems. The service tag provides the following information:

1 Product name: This is the product name affixed to the front of the computer.

2 Serial number (s/n): This is an alphanumeric identifier that is unique to each product.

3 Part number/Product number (p/n): This number provides specific information about the product's hardware

components. The part number helps a service technician to determine what components and parts are needed.

4 Model description: This is the number used to locate documents, drivers, and support for the computer.

5 Warranty period: This number describes the duration of the warranty period for the computer.

When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.

Illustrated parts catalog

Maintenance and Service Guide 3–1

Illustrated parts catalog

Computer major components

3–2 Maintenance and Service Guide

Illustrated parts catalog

Item Description Spare Part Number

(1) Display assembly (includes ambient light sensor, fingerprint reader, logo, 2 microphones,

nameplate, 2 WLAN antenna transceivers and cables, and 2 WWAN antenna transceivers and cables)

12.1-inch, WXGA LED display assembly with webcam and outdoor light 504172-001

12.1-inch, WXGA LED display assembly with webcam 504170-001

12.1-inch, WXGA LED display assembly with outdoor light 504171-001

12.1-inch, WXGA LED display assembly 504169-001

(2) Keyboard (includes keyboard cable)

For use in Belgium 501493-A41

For use in Brazil 501493-201

For use the Czech Republic 501493-211

For use in Denmark 501493-081

For use in Finland and Sweden 501493-B71

For use in France 501493-051

For use in French Canada 501493-121

For use in Germany 501493-041

For use in Greece 501493-DJ1

For use in Hungary 501493-221

For use in Iceland 501493-DD1

For use in Israel 501493-BB1

For use in Italy 501493-061

For use in Japan 501493-291

For use in Latin America 501493-161

For use in the Netherlands 501493-B31

For use in Norway 501493-091

For use in Portugal 501493-131

For use in Russia 501493-251

For use in Saudi Arabia 501493-171

For use in Slovakia 501493-231

For use in Slovenia 501493-BA1

For use in South Korea 501493-AD1

For use in Spain 501493-071

For use in Switzerland 501493-BG1

For use in Taiwan 501493-AB1

For use in Thailand 501493-281

For use in Turkey 501493-141

For use in the United Kingdom 501493-031

For use in the United States 501493-001

(Continued)

Maintenance and Service Guide 3–3

Illustrated parts catalog

Item Description Spare Part Number

Plastics Kit, includes: 501499-001

(3a) Hinge cover

(3b) ExpressCard slot bezel

(3c) Hard drive cover (includes 6 captive screws, secured by C-clips)

✎

(4) Top cover (includes LED board and cable and display alignment guides) 501502-001

(5) RTC battery (includes double-sided tape) 482963-001

(6) Audio connector board (includes cable) 507056-001

See “Plastics Kit” on page 3-9 for more Plastics Kit spare part information.

(7) Bluetooth module

The Bluetooth module spare part kit does not include a Bluetooth module cable. The

✎

Bluetooth module cable is included in the Cables Kit, spare part number 501500-001.

(8) Speaker 507057-001

(9) Modem module (includes module cable):

For use only in Australia and New Zealand 461750-011

For use in all countries and regions except Australia and New Zealand 461750-001

(10) System board (includes replacement thermal material)

For use in all countries and regions except for Russia and the People’s Republic of China

■ Equipped with Intel Core2 Duo SL9600 2.13-GHz processor, 1066-MHz FSB, and 6-MB L2 cache

■ Equipped with Intel Core2 Duo SL9400 1.86-GHz processor, 1066-MHz FSB, and 6-MB L2 cache

■ Equipped with Intel Core2 Duo SL9300 1.60-GHz processor, 1066-MHz FSB, and 6-MB L2 cache

■ Equipped with Intel Core2 Duo SU9400 1.40-GHz processor, 800-MHz FSB, and 3-MB L2 cache

■ Equipped with Intel Core2 Duo SU9300 1.20-GHz processor, 800-MHz FSB, and 3-MB L2 cache

For use in Russia and the People’s Republic of China

■ Equipped with Intel Core2 Duo SL9600 2.13-GHz processor, 1066-MHz FSB, and 6-MB L2 cache

483113-001

530589-001

501483-001

501482-001

530590-001

501481-001

598660-001

■ Equipped with Intel Core2 Duo SL9400 1.86-GHz processor, 1066-MHz FSB, and 6-MB L2 cache

■ Equipped with Intel Core2 Duo SL9300 1.60-GHz processor, 1066-MHz FSB, and 6-MB L2 cache

■ Equipped with Intel Core2 Duo SU9400 1.40-GHz processor, 800-MHz FSB, and 3-MB L2 cache

■ Equipped with Intel Core2 Duo SU9300 1.20-GHz processor, 800-MHz FSB, and 3-MB L2 cache

(11) Fan/heat sink assembly (includes replacement thermal material) 501495-001

(12) Base enclosure (includes display release latch and rubber feet) 501501-001

Rubber Kit (not illustrated; includes 4 rubber feet, 5 Mylar screw covers, and 2 display

alignment guides)

(13) 6-cell, 4.4-Wh battery 534060-291

(14) Shield Kit, includes system board shield (not illustrated) and wireless compartment shield 501503-001

3–4 Maintenance and Service Guide

510371-001

510370-001

598661-001

510369-001

501496-001

(Continued)

Illustrated parts catalog

Item Description Spare Part Number

(15) WLAN module:

Intel Wi-Fi Link 5100 802.11a/b/g WLAN module for use in all countries and regions 482957-001

Intel Wi-Fi Link 5100 802.11a/b/g/n WLAN module for use in Russia, Ukraine, and Pakistan 506678-001

Intel Wi-Fi Link 5100 802.11a/b/g/n WLAN module for use in all countries and regions 480985-001

Broadcom 4322 802.11a/b/g/n WLAN module for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States

487330-001

Broadcom 4322 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, the Philippines, Poland, Portugal, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe

Broadcom BCM4312 802.11b/g WLAN module for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States

487330-002

459263-001

(Continued)

Maintenance and Service Guide 3–5

Illustrated parts catalog

Item Description Spare Part Number

Broadcom BCM4312 802.11b/g WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, the Philippines, Poland, Portugal, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe

(16) HSPDA EV-DO WWAN module 483377-002

459263-002

(17) Hard drive (includes bracket, isolator and connector cable)

250-GB, 5400-rpm 577990-001

160-GB, 5400-rpm 509435-001

120-GB, 5400-rpm 501491-001

80-GB, 5400-rpm 501490-001

128-GB solid-state drive (includes bracket, isolator and connector cable) 574995-001

80-GB solid-state drive (includes bracket, isolator and connector cable) 501492-001

Hard drive connector cable (not illustrated) 504519-001

(18) Memory module (PC2-6400, 800-MHz, DDR2)

4096-MB 598855-001

2048-MB 598858-001

1024-MB 598861-001

Cable Kit (not illustrated, includes audio connector board cable, see “Cable Kit” on page 3-7 for more Cable Kit information)

Smart card reader (not illustrated) 501497-001

501500-001

3–6 Maintenance and Service Guide

Cable Kit

Item Description Spare part number

Illustrated parts catalog

Cable Kit: 501500-001

Audio connector board cable

(1)

Bluetooth module cable

(2)

Maintenance and Service Guide 3–7

Illustrated parts catalog

Mass storage devices

Item Description Spare part number

Hard drive (includes bracket, isolator and connector cable)

(1)

250-GB, 5400-rpm 577990-001

160-GB, 5400-rpm 509435-001

120-GB, 5400-rpm 501491-001

80-GB, 5400-rpm 501490-001

Solid-state drive (includes bracket, isolator and connector cable)

(2)

128-GB 574995-001

80-GB 501492-001

Hard drive connector cable (not illustrated) 504519-001

3–8 Maintenance and Service Guide

Plastics Kit

Item Description Spare part number

(1)

Illustrated parts catalog

Plastics Kit: 501499-001

Hinge cover

ExpressCard slot bezel

(2)

Hard drive cover (includes one captive screw, secured by a C-clip)

(3)

Maintenance and Service Guide 3–9

Illustrated parts catalog

Miscellaneous parts

Description Spare part number

AC adapters

65-W 463958-001

65-W for use in India 577170-001

65-W (3-wire power cord) 609939-001

65-W for use in India (3-wire power cord) 609948-001

Power cords:

For use in Argentina 490371-D01

For use in Australia 490371-011

For use in Brazil 490371-201

For use in the People’s Republic of China 490371-AA1

For use in Europe, the Middle East, and Africa 490371-021

For use in India 490371-D61

For use in Israel 490371-BB1

For use in Italy 490371-061

For use in Japan 490371-291

For use in North America 490371-001

For use in South Africa 490371-AR1

For use in South Korea 490371-AD1

For use in Switzerland 490371-111

For use in Taiwan 490371-AB1

For use in the United Kingdom 490371-031

Screw Kit

■ Phillips PM2.5×7.0 captive screw

■ Phillips PM2.5×4.0 screw

■ Phillips PM2.0×5.0 captive screw

■ Phillips PM2.0×5.0 screw

■ Phillips PM2.0×4.0 screw

■ Phillips PM2.0×3.0 screw

■ Torx T8M2.5×6.0 screw

■ Torx T8M2.0×8.0 screw

■ Torx T8M2.0×5.0 screw

Antenna, external 592489-001

Pointing stick rubber cap 486565-001

HP Docking Station 455953-001

501498-001

Pen with tether 501494-001

3–10 Maintenance and Service Guide

Sequential part number listing

Spare part number Description

455953-001 HP Docking Station

459263-001 Broadcom BCM4312 802.11b/g WLAN module for use in Antigua and Barbuda, Barbados, Belize,

Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States

459263-002 Broadcom BCM4312 802.11b/g WLAN module for use in Afghanistan, Albania, Algeria, Andorra,

Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, the Philippines, Poland, Portugal, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe

461750-001 Modem module for use in all countries and regions except Australia and New Zealand (includes

module cable)

Illustrated parts catalog

461750-011 Modem module for use only in Australia and New Zealand (includes module cable)

463958-001 65-W AC adapter

480985-001 Intel Wi-Fi Link 5100 802.11a/b/g/n WLAN module for use in all countries and regions

482957-001 Intel Wi-Fi Link 5100 802.11a/b/g WLAN module for use in all countries and regions

482963-001 RTC battery (includes double-sided tape)

483113-001 Bluetooth module

The Bluetooth module spare part kit does not include a Bluetooth module cable. The

✎

Bluetooth module cable is included in the Cables Kit, spare part number 501500-001.

483377-002 HSPDA EV-DO WWAN module

486565-001 Pointing stick rubber cap

487330-001 Broadcom 4322 802.11a/b/g/n WLAN module for use in Antigua and Barbuda, Barbados, Belize,

Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States

(Continued)

Maintenance and Service Guide 3–11

Illustrated parts catalog

Spare part number Description

487330-002 Broadcom 4322 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra,

490371-001 Power cord for use in North America

490371-011 Power cord for use in Australia

490371-021 Power cord for use in Europe, the Middle East, and Africa

490371-031 Power cord for use in the United Kingdom

490371-061 Power cord for use in Italy

490371-011 Power cord for use in Switzerland

490371-201 Power cord for use in Brazil

490371-291 Power cord for use in Japan

490371-AA1 Power cord for use in the People’s Republic of China

490371-AB1 Power cord for use in Taiwan

490371-AD1 Power cord for use in South Korea

490371-AR1 Power cord for use in South Africa

490371-BB1 Power cord for use in Israel

490371-D01 Power cord for use in Argentina

490371-D61 Power cord for use in India

501481-001 System board equipped with Intel Core2 Duo SU9300 1.20-GHz processor, 800-MHz FSB, and

3-MB L2 cache (includes thermal replacement material) for use in all countries and regions except for Russia and the People’s Republic of China

501482-001 System board equipped with Intel Core2 Duo SL9300 1.60-GHz processor, 1066-MHz FSB, and

6-MB L2 cache (includes thermal replacement material) for use in all countries and regions except for Russia and the People’s Republic of China

501483-001 System board equipped with Intel Core2 Duo SL9400 1.86-GHz processor, 1066-MHz FSB, and

6-MB L2 cache (includes thermal replacement material) for use in all countries and regions except for Russia and the People’s Republic of China

501490-001 80-GB, 5400-rpm, 1.8-inch hard drive (include bracket, isolator and connector cable)

(Continued)

3–12 Maintenance and Service Guide

Illustrated parts catalog

Spare part number Description

501491-001 120-GB, 5400-rpm, 1.8-inch hard drive (include bracket, isolator and connector cable)

501492-001 1.8-inch, 80-GB solid-state drive (include bracket, isolator and connector cable)

501494-001 Pen with tether

501497-001 Smart card reader

501493-001 Keyboard for use in the United States

501493-031 Keyboard for use in the United Kingdom

501493-041 Keyboard for use in Germany

501493-051 Keyboard for use in France

501493-061 Keyboard for use in Italy

501493-071 Keyboard for use in Spain

501493-081 Keyboard for use in Denmark

501493-091 Keyboard for use in Norway

501493-121 Keyboard for use in French Canada

501493-131 Keyboard for use in Portugal

501493-141 Keyboard for use in Turkey

501493-161 Keyboard for use in Latin America

501493-171 Keyboard for use in Saudi Arabia

501493-201 Keyboard for use in Brazil

501493-211 Keyboard for use in the Czech Republic

501493-221 Keyboard for use in Hungary

501493-231 Keyboard for use in Slovakia

501493-251 Keyboard for use in Russia

501493-281 Keyboard for use in Thailand

501493-291 Keyboard for use in Japan

501493-A41 Keyboard for use in Belgium

501493-AB1 Keyboard for use in Taiwan

501493-AD1 Keyboard for use in South Korea

501493-B31 Keyboard for use in the Netherlands

501493-B71 Keyboard for use in Finland and Sweden

501493-BB1 Keyboard for use in Israel

501493-BG1 Keyboard for use in Switzerland

501493-DD1 Keyboard for use in Iceland

501493-DJ1 Keyboard for use in Greece

501495-001 Fan/heat sink assembly (includes replacement thermal material)

501496-001 Rubber Kit (includes 4 rubber feet, 5 Mylar screw covers, and 2 display alignment guides)

501498-001 Screw Kit

(Continued)

Maintenance and Service Guide 3–13

Illustrated parts catalog

Spare part number Description

501499-001 Plastics Kit

501500-001 Cable Kit

501501-001 Base enclosure (includes display release latch and rubber feet)

501502-001 Top cover (includes LED board and cable and display alignment guides)

501503-001 Shield Kit

504169-001 12.1-inch, WXGA LED display assembly (includes ambient light sensor, fingerprint reader, logo, 2

504170-001 12.1-inch, WXGA LED display assembly with webcam (includes ambient light sensor, fingerprint

504171-001 12.1-inch, WXGA LED display assembly with outdoor light (includes ambient light sensor, fingerprint

504172-001 12.1-inch, WXGA LED display assembly with webcam and outdoor light (includes ambient light

See “Plastics Kit” on page 3-9 for more Plastics Kit spare part information.

✎

See “Cable Kit” on page 3-7 for more Cable Kit information.

✎

microphones, nameplate, 2 WLAN antenna transceivers and cables, and 2 WWAN antenna transceivers and cables)

reader, logo, 2 microphones, nameplate, 2 WLAN antenna transceivers and cables, and 2 WWAN antenna transceivers and cables)

sensor, fingerprint reader, logo, 2 microphones, nameplate, 2 WLAN antenna transceivers and cables, and 2 WWAN antenna transceivers and cables)

504519-001 Hard drive connector cable

506678-001 Intel Wi-Fi Link 5100 802.11a/b/g/n WLAN module for use in Russia, Ukraine, and Pakistan

507056-001 Audio connector board (includes cable)

507057-001 Speaker

509435-001 160-GB, 5400-rpm (include bracket, isolator and connector cable)

510369-001 System board equipped with Intel Core2 Duo SU9300 1.20-GHz processor, 800-MHz FSB, and

3-MB L2 cache (includes thermal replacement material) for use in Russia and the People’s Republic of China

510370-001 System board equipped with Intel Core2 Duo SL9300 1.60-GHz processor, 1066-MHz FSB, and

6-MB L2 cache (includes thermal replacement material) for use in Russia and the People’s Republic of China

510371-001 System board equipped with Intel Core2 Duo SL9400 1.86-GHz processor, 1066-MHz FSB, and

6-MB L2 cache (includes thermal replacement material) for use in Russia and the People’s Republic of China

530589-001 System board equipped with Intel Core2 Duo SL9600 2.13-GHz processor, 800-MHz FSB, and

3-MB L2 cache (includes thermal replacement material) for use in all countries and regions except for Russia and the People’s Republic of China

530590-001 System board equipped with Intel Core2 Duo SU9400 1.40-GHz processor, 800-MHz FSB, and

3-MB L2 cache (includes thermal replacement material) for use in all countries and regions except for Russia and the People’s Republic of China

534060-291 6-cell, 4.4-Wh battery

574995-001 1.8-inch, 128-GB solid-state drive (include bracket, isolator and connector cable)

577170-001 65-W AC adapter for use in India

577990-001 250-GB, 5400-rpm (include bracket, isolator and connector cable)

592489-001 Antenna, external

(Continued)

3–14 Maintenance and Service Guide

Illustrated parts catalog

Spare part number Description

598660-001 System board equipped with Intel Core2 Duo SL9600 2.13-GHz processor, 800-MHz FSB, and

3-MB L2 cache (includes thermal replacement material) for use in Russia and the People’s Republic of China

598661-001 System board equipped with Intel Core2 Duo SU9400 1.40-GHz processor, 800-MHz FSB, and

3-MB L2 cache (includes thermal replacement material) for use in for Russia and the People’s Republic of China

598855-001 4096-MB memory module (PC2-6400, 800-MHz, DDR2)

598858-001 2048-MB memory module (PC2-6400, 800-MHz, DDR2)

598861-001 1024-MB memory module (PC2-6400, 800-MHz, DDR2)

609939-001 65-W AC adapter (requires 3-wire power cord)

609948-001 65-W AC adapter for use in India (requires 3-wire power cord)

Maintenance and Service Guide 3–15

Illustrated parts catalog

3–16 Maintenance and Service Guide

Removal and replacement procedures

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

■ Flat-bladed screwdriver

■ Magnetic screwdriver

■ Phillips P0 and P1 screwdrivers

■ Torx T8 screwdriver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

As you remove each subassembly from the computer, place the subassembly (and all accompanying screws)

✎

away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the

plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly

process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Maintenance and Service Guide 4–1

Removal and replacement procedures

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in

Hibernation, turn the computer on, and then shut it down through the operating system.

■ Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the

connector.

■ Handle drives on surfaces covered with at least one inch of shock-proof foam.

■ Avoid dropping drives from any height onto any surface.

■ After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

■ Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.

■ Avoid exposing a drive to temperature extremes or liquids.

■ If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label

the package "FRAGILE."

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and may work perfectly throughout a normal cycle. Or the device may function normally for a while, and then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:

■ Keep components in their electrostatic-safe containers until you are ready to install them.

■ Use nonmagnetic tools.

■ Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

■ Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

■ If you remove a component, place it in an electrostatic-safe container.

4–2 Maintenance and Service Guide

Removal and replacement procedures

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

■ To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

■ Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

■ Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

■ Place items on a grounded surface before removing items from their containers.

■ Always be properly grounded when touching a component or assembly.

■ Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

■ Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment

used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Maintenance and Service Guide 4–3

Removal and replacement procedures

Workstation guidelines

Follow these grounding workstation guidelines:

■ Cover the workstation with approved static-shielding material.

■ Use a wrist strap connected to a properly grounded work surface and use properly grounded tools

and equipment.

■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

■ When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

■ Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

■ Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items

only at static-free workstations.

■ Avoid contact with pins, leads, or circuitry.

■ Turn off power and input signals before inserting or removing connectors or test equipment.

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a

minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

■ When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at

standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

■ Antistatic tape

■ Antistatic smocks, aprons, and sleeve protectors

■ Conductive bins and other assembly or soldering aids

■ Nonconductive foam

■ Conductive tabletop workstations with ground cords of one megohm resistance

■ Static-dissipative tables or floor mats with hard ties to the ground

■ Field Service Kits

4–4 Maintenance and Service Guide

■ Static awareness labels

■ Material-handling packages

■ Nonconductive plastic bags, tubes, or boxes

■ Metal tote boxes

■ Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Unknown user password

If the computer you are servicing has an unknown user password, follow these steps to clear the password:

These steps also clear CMOS.

✎

Removal and replacement procedures

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-8).

5. Remove the real-time clock (RTC) battery (see “RTC battery” on page 4-23).

6. Wait approximately 5 minutes.

7. Replace the RTC battery and reassemble the computer.

8. Connect AC power to the computer. Do not reinsert any batteries at this time.

9. Turn on the computer.

All passwords and all CMOS settings have been cleared.

Maintenance and Service Guide 4–5

Removal and replacement procedures

Component replacement procedures

This chapter provides removal and replacement procedures.

There are as many as 49 screws, in 9 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.