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NK676UCABA
User Manual
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HP (Hewlett-Packard) NK676UCABA, NL162UPABA User Manual

HP EliteBook 2730p Notebook PC
Maintenance and Service Guide
Document Part Number: 483222-002
March 2012
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.
© Copyright 2008, 2012 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Second Edition: March 2012 First Edition: October 2008 Document Part Number: 483222-002
Safety warning notice
WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly
Å
on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

Contents

1 Product description
2 External component identification
Top components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Wireless antenna locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Buttons and switches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
Pointing devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Front components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Right-side components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
Rear components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11
Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12
3 Illustrated parts catalog
Serial number location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Computer major components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Mass storage devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Miscellaneous parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
Sequential part number listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11
4 Removal and replacement procedures
Preliminary replacement requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Service considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Grounding guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Unknown user password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Component replacement procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
Serial number location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
Computer feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7
Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8
SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10
WLAN module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12
WWAN module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–15
Memory module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–16
Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–17
Hinge cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–20
Maintenance and Service Guide v
Contents
Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–21
RTC battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–23
Audio connector board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–24
Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–25
Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–26
Display assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–27
System board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–30
Fan/heat sink assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–34
Modem module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–36
5 Computer Setup
Starting Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Navigating and selecting in Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Restoring factory settings in Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
Computer Setup menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
File menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
Security menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
System Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
6 Specifications
Computer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1
12.1-inch, WXGA display specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
Hard drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
System DMA specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3
System interrupt specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3
System I/O address specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
System memory map specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6
7 Screw listing
Phillips PM2.0×5.0 captive screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1
Phillips PM2.0×3.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2
Phillips PM2.0×4.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3
Torx T8M2.0×8.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4
Torx T8M2.0×5.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5
Phillips PM2.0×5.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6
Phillips PM2.0×4.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8
Torx T8M2.5×6.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–9
Phillips PM2.5×7.0 captive screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–10
8 Backup and recovery
Backup and recovery in Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1
Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1
Performing a recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2
Backup and recovery in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5
Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5
Performing a recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–6
vi Maintenance and Service Guide
9 Connector pin assignments
1394 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1
Audio-in (microphone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2
Audio-out (headphone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2
External monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3
RJ-11 (modem). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4
RJ-45 (network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5
Universal Serial Bus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–6
10Power cord set requirements
Requirements for all countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1
Requirements for specific countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–2
11Recycling
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1
Index
Contents
Maintenance and Service Guide vii
Contents
viii Maintenance and Service Guide

Product description

Category Description
Product Name HP EliteBook 2730p Notebook PC
Processors Intel® Core™2 Duo ultra low-voltage, non-socketed processors:
■ SL9600 2.13-GHz processor, 6-MB L2 cache, 1066-MHz front side bus (FSB)
■ SL9400 1.86-GHz processor, 6-MB L2 cache, 1066-MHz FSB
■ SL9300 1.60-GHz processor, 6-MB L2 cache, 1066-MHz FSB
■ SU9400 1.40-GHz processor, 3-MB L2 cache, 800-MHz FSB
■ SU9300 1.20-GHz processor, 3-MB L2 cache, 800-MHz FSB
Chipset Northbridge: Cantiga GS
Southbridge: Intel ICH9M SFF enhanced
Graphics Intel Graphics Media Accelerator X4500 HD Unified Memory Architecture (UMA) graphics
subsystem integrated with shared system memory (dynamically allocated) with up to 384 MB shared system memory
Panel Digitizer with pen support
Sparkle-free glass Integrated keyboard light 2 wireless local area network (WLAN) antennae
Supports the following display assemblies:
■ 12.1-inch WXGA LED AntiGlare (1280 × 800) with webcam and outdoor light
■ 12.1-inch WXGA LED AntiGlare (1280 × 800) with webcam
■ 12.1-inch WXGA LED AntiGlare (1280 × 800) with outdoor light
■ 12.1-inch WXGA LED AntiGlare (1280 × 800)
1
Memory 2 customer-accessible/upgradable memory module slots
Supports dual-channel memory Supports PC2-6400, 800-MHz, DDR2 memory modules Up to 8192-GB maximum memory supported
Supports the following configurations:
■ 8192-MB total system memory (4096 × 2, dual-channel)
■ 6144-MB total system memory (4096 + 2048)
■ 5120-MB total system memory (4096 + 1024)
■ 4096-MB total system memory (2048 × 2, dual-channel)
■ 3072-MB total system memory (2048 + 1024)
■ 2048-MB total system memory (1024 × 2, dual-channel)
■ 2048-MB total system memory (2048 × 1)
■ 1024-MB total system memory (1024 × 1)
(Continued)
Maintenance and Service Guide 1–1
Product description
Category Description
Mass storage drives Supports 45.72-mm (1.80-inch) hard drives and 45.72-mm (1.80-inch) solid-state drives
Optical drives Supports external optical drive only through docking station
Diskette drive Supports external USB diskette drive only
Microphone Integrated dual array microphone
Audio Analog Devices AD1984A high-definition audio
Customer-accessible Serial ATA HP 3D DriveGuard
Supports the following drives:
■ 250-GB, 5400-rpm hard drive
■ 160-GB, 5400-rpm hard drive
■ 120-GB, 5400-rpm hard drive
■ 80-GB, 5400-rpm hard drive
■ 128-GB solid-state drive
■ 80-GB solid-state drive
Supports boot from USB device
Single speaker
Webcam Optional 2.1-megapixel webcam with business card reader support
Business card slot
Modem 56K V.92 1.5-inch data/fax modem with digital line guard
Modem cable is included Supports no-modem option
Ethernet Intel 10/100/1000 network interface card (NIC)
NIC power-down technology Ethernet cable included S4/S5 wake on LAN
Wireless Integrated WLAN options by way of wireless module:
2 wireless antennae built into display assembly Supports no-WLAN option
Supports the following WLAN formats:
■ Broadcom 802.11a/b/g/n
■ Broadcom 802.11b/g
■ 802.11a/b/g/n Intel with iAMT support
■ 802.11a/b/g Intel with iAMT support
Integrated wireless wide area network (WWAN) options by way of wireless module:
HSPDA EV-DO WWAN module 2 WWAN antennae built into display assembly (worldwide 5-band) Supports aftermarket WWAN option
Subscriber identify module (SIM) user-accessible behind primary battery
Integrated personal area network (PAN) options by way of Bluetooth® module:
Support for no-WPAN option Broadcom Bluetooth
External media card One ExpressCard slot, supporting optional ExpressCard/54 cards
SD Card Reader supporting MultiMediaCard (MMC) and Secure Digital (SD) Memory Cards
(Continued)
1–2 Maintenance and Service Guide
Category Description
Docking HP 2700 Ultra-Slim Expansion Base support
Signals passed through docking connector:
■ External monitor
■ Headphone
■ Microphone
■ Optical drive support
■ Power
■ RJ-45
■ USB 2.0
Ports 1394a
Audio-in (mono microphone) Audio-out (stereo headphone) Multi-pin AC power RJ-11 (modem) RJ-45 (Ethernet, includes link and activity lights) USB (2, one powered) VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 GHz (hot plug/unplug
with auto-detect)
Keyboard/pointing device Spill-resistant 27.1-mm (10.7-inch) keyboard
Dual-point configuration (TouchPad with 2 TouchPad buttons and pointing stick with 2 pointing stick buttons)
Durable key caps Taps enabled as default
Product description
Power requirements 65-W HP Smart AC adapter with localized cable plug support (3-wire plug with ground pin,
supports 3-pin DC connector) 6-cell, 2.25-Ah (44-Wh) Li-ion battery Supports HP2700 Ultra-Slim Battery (travel battery)
Security Supports security cable slot
Optional integrated Active Smart card reader Integrated trusted platform module (TPM) 1.2 chip (soldered to system board) Integrated USB-based fingerprint reader
Operating system Preinstalled without Microsoft® Office:
Windows Vista® Business 32 Windows Vista Business 32 with Windows® XPTablet image FreeDOS
Preinstalled with Microsoft Office:
Windows Vista Business 32 with Microsoft Office 2007 Ready Windows Vista Business 32 with Windows XPTablet image and Microsoft Office 2007 Ready Windows Vista Ultimate 32 with Microsoft Office 2007 Ready Windows Vista Ultimate 32 with Windows XPTablet image and Microsoft Office 2007 Ready Windows Vista Business 32 with Microsoft Office 2007 Personal Windows Vista Business 32 with Windows XPTablet image and Microsoft Office
2007 Personal Windows Vista Business 32 with Microsoft Office 2007 Personal and PowerPoint Windows Vista Business 32 with Windows XPTablet image, Microsoft Office 2007 Personal,
and PowerPoint Windows Vista Business 32 with Microsoft Office 2007 Pro Windows Vista Business 32 with Windows XPTablet image and Microsoft Office 2007 Pro
(Continued)
Maintenance and Service Guide 1–3
Product description
Category Description
Operating system Restore media:
Serviceability End-user replaceable parts:
Windows Vista Business 32 Windows Vista Business 64 Windows Vista Ultimate 32 Windows Vista DRDVD Windows XPTablet Windows XPTablet DRDVD Microsoft Office Ready restore DVD
Certified: Novell SuSE Linux
Web support:
Windows Vista Enterprise 32 Windows Vista Enterprise 64
■ AC adapter
■ Battery (system)
■ Hard drive
■ Memory module
■ Optical drive
■ WLAN module
■ WWAN module
1–4 Maintenance and Service Guide

Top components

Wireless antenna locations

2

External component identification

Item Component Description
WWAN antenna* Sends and receives wireless signals to communicate with wireless wide area
1
WLAN antennae (2)* Send and receive wireless signals to communicate with wireless local area
2
External WWAN antenna Sends and receives wireless signals to communicate with wireless wide area
3
*These antennae are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennae free from obstructions.
To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support.
Maintenance and Service Guide 2–1
networks (WWAN).
networks (WLAN).
networks (WWAN).
External component identification

Display components

Item Component Description
1
2
3
4
5
6
7
8
Webcam light (select models only) On: The webcam is in use.
Webcam (select models only) Records audio and video and captures still photographs.
Keyboard light button Opens and turns on the keyboard light.
Keyboard light Illuminates the keyboard in low-light conditions when the keyboard light button
is pressed.
HP Fingerprint Sensor (fingerprint reader)
Internal microphones (2) Record sound and transmit sound for video conferencing and Voice Over
Ambient light sensor Automatically adjusts the display brightness based on the lighting conditions
Convertible hinge Swivels the display and converts the computer from traditional notebook
Allows a fingerprint logon to Windows instead of a password logon.
IP (VoIP).
in your environment.
mode into tablet mode or vice versa.
2–2 Maintenance and Service Guide

Buttons and switches

External component identification
Item Component Description
1
2
3
4
Internal display switch Turns off the display if the display is closed while the power is on.
Presentation button Starts the presentation feature.
Volume mute button Mutes and restores speaker sound.
Volume scroll zone Adjusts speaker volume:
■ To decrease volume, slide your finger across the volume scroll zone from right to left. You can also press and hold the left end of the volume scroll zone.
■ To increase volume, slide your finger across the volume scroll zone from left to right. You can also press and hold the right end of the volume scroll zone.
Maintenance and Service Guide 2–3
External component identification

Keys

Item Component Description
1
esc key Displays system information when pressed in combination with the fn key.
2
3
4
5
6
fn key Executes frequently used system functions when pressed in combination with
a function key or the esc key.
Windows logo key Displays the Windows Start menu.
Windows applications key Displays a shortcut menu for items beneath the pointer.
Embedded numeric keypad keys Can be used like the keys on an external numeric keypad.
Function keys Execute frequently used system functions when pressed in combination with
the fn key.
2–4 Maintenance and Service Guide

Lights

External component identification
Item Component Description
1
2
3
4
5
6
7
Power light ■ On: The computer is on.
■ Blinking: The computer is in the Sleep state (Windows Vista) or Standby
(Windows XP).
■ Off: The computer is off or in Hibernation.
Battery light ■ Amber: A battery is charging.
■ Turquoise: A battery is close to full charge capacity.
■ Blinking amber: A battery that is the only available power source has
reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.
■ Off: If the computer is plugged into an external power source, the light turns off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low battery level.
Drive light ■ Blinking turquoise: The hard drive is being accessed.
■ Amber: HP 3D DriveGuard has temporarily parked the internal hard drive.
Caps lock light On: Caps lock is on.
TouchPad light ■ Off: TouchPad is enabled.
■ Amber: TouchPad is disabled.
Volume mute light ■ Turquoise: Computer sound is on.
■ Amber: Computer sound is off.
Volume down light Blinking: The volume scroll zone is being used to decrease speaker volume.
8
9
Maintenance and Service Guide 2–5
Volume up light Blinking: The volume scroll zone is being used to increase speaker volume.
Num lock light On: Num lock is on or the embedded numeric keypad is enabled.
External component identification

Pointing devices

Item Component Description
1
2
3
4
5
6
7
8
9
-
*This table describes factory settings. To view or change pointing device preferences, select Start > Control Panel > Hardware and Sound > Mouse.
TouchPad light ■ Off: TouchPad is enabled.
■ Amber: TouchPad is disabled.
TouchPad on/off control Enables/disables the TouchPad when pressed in combination with the fn key.
Pointing stick* Moves the pointer and selects or activates items on the screen.
fn key Enables/disables the TouchPad when pressed in combination with the f5 key.
Left pointing stick button* Functions like the left button on an external mouse.
TouchPad* Moves the pointer and selects or activates items on the screen.
Left TouchPad button* Functions like the left button on an external mouse.
Right TouchPad button* Functions like the right button on an external mouse.
TouchPad scroll zone* Scrolls up or down.
Right pointing stick button* Functions like the right button on an external mouse.
2–6 Maintenance and Service Guide

Front components

Item Component Description
1
2
Power switch ■ When the computer is off, slide the switch to the right to turn on
Business card slot Holds a business card in position so that the webcam can capture an image.
External component identification
the computer.
■ When the computer is on, slide the switch to the right to shut down the computer.
■ When the computer is in the Sleep state (Windows Vista) or Standby (Windows XP), slide the switch to the right briefly to exit the Sleep state or Standby.
■ When the computer is in Hibernation, slide the switch to the right briefly to exit Hibernation.
If the computer has stopped responding and Windows shutdown procedures are ineffective, slide the switch to the right and hold for at least 5 seconds to turn off the computer.
To learn more about your power settings, select Start > Control Panel > System and Maintenance > Power Options.
3
4
5
6
Display release latch Opens the computer.
Keyboard light button Opens and turns on the keyboard light.
External WWAN antenna button Opens the external WWAN antenna.
Bluetooth compartment Contains an optional Bluetooth device.
Maintenance and Service Guide 2–7
External component identification

Right-side components

Item Component Description
1
2
HP Fingerprint Sensor (fingerprint reader)
1394 port Connects an optional IEEE 1394 or 1394a device, such as a camcorder.
Allows a fingerprint logon to Windows instead of a password logon.
3
4
5
6
7
Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers,
headphones, ear buds, a headset, or television audio.
Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array
microphone, or monaural microphone.
SD Card Reader Supports the following optional digital card formats:
■ Secure Digital (SD) Memory Card
■ MultiMediaCard (MMC)
USB port Connects an optional USB device.
Security cable slot Attaches an optional security cable to the computer.
The security cable is designed to act as a deterrent, but it may not
✎
prevent the computer from being mishandled or stolen.
2–8 Maintenance and Service Guide

Left-side components

Refer to the illustration that most closely matches your computer.
✎
Item Component Description
External component identification
1
2
3
4
5
6
7
Pen holder Stores the pen.
Vent Enables airflow to cool internal components.
The computer fan starts up automatically to cool internal components
✎
and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
ExpressCard slot (select models only) Supports optional ExpressCards.
Wireless switch Turns the wireless feature on or off, but does not create a wireless connection.
A wireless network must be set up in order to establish a
✎
wireless connection.
Wireless light ■ Blue: An integrated wireless device, such as a wireless local area network
(WLAN) device, the HP Mobile Broadband Module, and/or a Bluetooth device, is on.
■ Amber: All wireless devices are off.
Info button Launches Info Center, which enables you to open various software solutions.
Powered USB port Provides power to a USB device, such as an optional external MultiBay, if
used with a powered USB cable.
Maintenance and Service Guide 2–9
External component identification
Item Component Description
1
2
3
4
5
6
7
Pen holder Stores the pen.
Vent Enables airflow to cool internal components.
The computer fan starts up automatically to cool internal components
✎
and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Smart card reader (select models only)
Wireless switch Turns the wireless feature on or off, but does not create a wireless connection.
Wireless light ■ Blue: An integrated wireless device, such as a wireless local area network
Info button Launches Info Center, which enables you to open various software solutions.
Powered USB port Provides power to a USB device, such as an optional external MultiBay, if
Supports optional smart cards and Java™ Cards.
A wireless network must be set up in order to establish a wireless
✎
connection.
WLAN device, the HP Mobile Broadband Module, and/or a Bluetooth device, is on.
■ Amber: All wireless devices are off.
used with a powered USB cable.
2–10 Maintenance and Service Guide

Rear components

Item Component Description
1
2
Jog dial In tablet mode, functions like the enter key and the up and down arrows on a
Esc button In tablet mode, allows you to exit or escape out of an application.
External component identification
standard keyboard.
■ Press inward to enter a command.
■ Rotate up to scroll up.
■ Rotate down to scroll down.
3
4
5
6
7
8
*To protect your work and the system, the ctrl+alt+delete command cannot be entered using the ctrl, alt, and del keys on the on-screen keyboard.
Rotate button In tablet mode, switches the image between landscape and portrait
orientation.
Ctrl+alt+del button In tablet mode:
■ While Windows is running, press the button with the pen to enter the ctrl+alt+del command.*
■ While the Computer Setup utility is running, press the button with the pen to enter the reset command. The computer resets and all unsaved information is lost. The reset function can be used to restore functionality when the system has become unresponsive.
RJ-11 (modem) jack Connects a modem cable.
RJ-45 (network) jack Connects a network cable.
External monitor port Connects an external VGA monitor or projector.
Power connector Connects an AC adapter.
Maintenance and Service Guide 2–11
External component identification

Bottom components

Item Component Description
1
2
3
4
5
6
7
8
9
Hard drive bay Holds the hard drive, memory module slots, WLAN module (select models
only), and WWAN module (select models only).
Vents (4) Enable airflow to cool internal components.
The computer fan starts up automatically to cool internal components
✎
and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Speaker Produces sound.
Battery bay Holds the battery and subscriber identity module (SIM).
Charge level indicator Displays the approximate remaining battery charge.
Accessory battery connector door Slides open to expose the accessory battery connector.
Accessory battery connector Connects an optional accessory battery.
Battery release latch Releases the battery from the battery bay.
Docking connector Connects an optional docking device.
2–12 Maintenance and Service Guide

Serial number location

The service tag, affixed to the bottom of the computer, provides information that may be needed when troubleshooting system problems. The service tag provides the following information:
1 Product name: This is the product name affixed to the front of the computer.
2 Serial number (s/n): This is an alphanumeric identifier that is unique to each product.
3 Part number/Product number (p/n): This number provides specific information about the product's hardware
components. The part number helps a service technician to determine what components and parts are needed.
4 Model description: This is the number used to locate documents, drivers, and support for the computer.
5 Warranty period: This number describes the duration of the warranty period for the computer.
When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.
3

Illustrated parts catalog

Maintenance and Service Guide 3–1
Illustrated parts catalog

Computer major components

3–2 Maintenance and Service Guide
Illustrated parts catalog
Item Description Spare Part Number
(1) Display assembly (includes ambient light sensor, fingerprint reader, logo, 2 microphones,
nameplate, 2 WLAN antenna transceivers and cables, and 2 WWAN antenna transceivers and cables)
12.1-inch, WXGA LED display assembly with webcam and outdoor light 504172-001
12.1-inch, WXGA LED display assembly with webcam 504170-001
12.1-inch, WXGA LED display assembly with outdoor light 504171-001
12.1-inch, WXGA LED display assembly 504169-001
(2) Keyboard (includes keyboard cable)
For use in Belgium 501493-A41
For use in Brazil 501493-201
For use the Czech Republic 501493-211
For use in Denmark 501493-081
For use in Finland and Sweden 501493-B71
For use in France 501493-051
For use in French Canada 501493-121
For use in Germany 501493-041
For use in Greece 501493-DJ1
For use in Hungary 501493-221
For use in Iceland 501493-DD1
For use in Israel 501493-BB1
For use in Italy 501493-061
For use in Japan 501493-291
For use in Latin America 501493-161
For use in the Netherlands 501493-B31
For use in Norway 501493-091
For use in Portugal 501493-131
For use in Russia 501493-251
For use in Saudi Arabia 501493-171
For use in Slovakia 501493-231
For use in Slovenia 501493-BA1
For use in South Korea 501493-AD1
For use in Spain 501493-071
For use in Switzerland 501493-BG1
For use in Taiwan 501493-AB1
For use in Thailand 501493-281
For use in Turkey 501493-141
For use in the United Kingdom 501493-031
For use in the United States 501493-001
(Continued)
Maintenance and Service Guide 3–3
Illustrated parts catalog
Item Description Spare Part Number
Plastics Kit, includes: 501499-001
(3a) Hinge cover
(3b) ExpressCard slot bezel
(3c) Hard drive cover (includes 6 captive screws, secured by C-clips)
✎
(4) Top cover (includes LED board and cable and display alignment guides) 501502-001
(5) RTC battery (includes double-sided tape) 482963-001
(6) Audio connector board (includes cable) 507056-001
See “Plastics Kit” on page 3-9 for more Plastics Kit spare part information.
(7) Bluetooth module
The Bluetooth module spare part kit does not include a Bluetooth module cable. The
✎
Bluetooth module cable is included in the Cables Kit, spare part number 501500-001.
(8) Speaker 507057-001
(9) Modem module (includes module cable):
For use only in Australia and New Zealand 461750-011
For use in all countries and regions except Australia and New Zealand 461750-001
(10) System board (includes replacement thermal material)
For use in all countries and regions except for Russia and the People’s Republic of China
■ Equipped with Intel Core2 Duo SL9600 2.13-GHz processor, 1066-MHz FSB, and 6-MB L2 cache
■ Equipped with Intel Core2 Duo SL9400 1.86-GHz processor, 1066-MHz FSB, and 6-MB L2 cache
■ Equipped with Intel Core2 Duo SL9300 1.60-GHz processor, 1066-MHz FSB, and 6-MB L2 cache
■ Equipped with Intel Core2 Duo SU9400 1.40-GHz processor, 800-MHz FSB, and 3-MB L2 cache
■ Equipped with Intel Core2 Duo SU9300 1.20-GHz processor, 800-MHz FSB, and 3-MB L2 cache
For use in Russia and the People’s Republic of China
■ Equipped with Intel Core2 Duo SL9600 2.13-GHz processor, 1066-MHz FSB, and 6-MB L2 cache
483113-001
530589-001
501483-001
501482-001
530590-001
501481-001
598660-001
■ Equipped with Intel Core2 Duo SL9400 1.86-GHz processor, 1066-MHz FSB, and 6-MB L2 cache
■ Equipped with Intel Core2 Duo SL9300 1.60-GHz processor, 1066-MHz FSB, and 6-MB L2 cache
■ Equipped with Intel Core2 Duo SU9400 1.40-GHz processor, 800-MHz FSB, and 3-MB L2 cache
■ Equipped with Intel Core2 Duo SU9300 1.20-GHz processor, 800-MHz FSB, and 3-MB L2 cache
(11) Fan/heat sink assembly (includes replacement thermal material) 501495-001
(12) Base enclosure (includes display release latch and rubber feet) 501501-001
Rubber Kit (not illustrated; includes 4 rubber feet, 5 Mylar screw covers, and 2 display
alignment guides)
(13) 6-cell, 4.4-Wh battery 534060-291
(14) Shield Kit, includes system board shield (not illustrated) and wireless compartment shield 501503-001
3–4 Maintenance and Service Guide
510371-001
510370-001
598661-001
510369-001
501496-001
(Continued)
Illustrated parts catalog
Item Description Spare Part Number
(15) WLAN module:
Intel Wi-Fi Link 5100 802.11a/b/g WLAN module for use in all countries and regions 482957-001
Intel Wi-Fi Link 5100 802.11a/b/g/n WLAN module for use in Russia, Ukraine, and Pakistan 506678-001
Intel Wi-Fi Link 5100 802.11a/b/g/n WLAN module for use in all countries and regions 480985-001
Broadcom 4322 802.11a/b/g/n WLAN module for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States
487330-001
Broadcom 4322 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, the Philippines, Poland, Portugal, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
Broadcom BCM4312 802.11b/g WLAN module for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States
487330-002
459263-001
(Continued)
Maintenance and Service Guide 3–5
Illustrated parts catalog
Item Description Spare Part Number
Broadcom BCM4312 802.11b/g WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, the Philippines, Poland, Portugal, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
(16) HSPDA EV-DO WWAN module 483377-002
459263-002
(17) Hard drive (includes bracket, isolator and connector cable)
250-GB, 5400-rpm 577990-001
160-GB, 5400-rpm 509435-001
120-GB, 5400-rpm 501491-001
80-GB, 5400-rpm 501490-001
128-GB solid-state drive (includes bracket, isolator and connector cable) 574995-001
80-GB solid-state drive (includes bracket, isolator and connector cable) 501492-001
Hard drive connector cable (not illustrated) 504519-001
(18) Memory module (PC2-6400, 800-MHz, DDR2)
4096-MB 598855-001
2048-MB 598858-001
1024-MB 598861-001
Cable Kit (not illustrated, includes audio connector board cable, see “Cable Kit” on page 3-7 for more Cable Kit information)
Smart card reader (not illustrated) 501497-001
501500-001
3–6 Maintenance and Service Guide
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