Color LaserJet Pro MFP M274
User Guide
www.hp.com/support/colorljM274MFP
HP Color LaserJet Pro MFP M274
User Guide
Copyright and License
© Copyright 2015 HP Development Company,
L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 3, 3/2019
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Table of contents
1 Product overview .......................................................................................................................................... 1
Product views ........................................................................................................................................................ 2
Product front view ............................................................................................................................... 2
Product back view ............................................................................................................................... 3
Control-panel view .............................................................................................................................. 4
Home screen layout .......................................................................................................... 5
How to use the touchscreen control panel ...................................................................... 6
Product specifications ........................................................................................................................................... 7
Introduction ......................................................................................................................................... 7
Technical specifications ...................................................................................................................... 7
Supported operating systems ............................................................................................................ 7
Mobile printing solutions .................................................................................................................... 9
Product dimensions .......................................................................................................................... 10
Power consumption, electrical specifications, and acoustic emissions .......................................... 10
Operating-environment range .......................................................................................................... 10
Product hardware setup and software installation ............................................................................................ 11
2 Paper trays ................................................................................................................................................. 13
Load paper into the single-sheet slot (Tray 1) ................................................................................................... 14
Introduction ....................................................................................................................................... 14
Load paper into the single-sheet priority feed slot ......................................................................... 14
Load an envelope in the single-sheet priority feed slot (Tray 1) ..................................................... 15
Tray 1 paper orientation ................................................................................................................... 17
Load paper into Tray 2 ......................................................................................................................................... 18
Introduction ....................................................................................................................................... 18
Load paper into Tray 2 ...................................................................................................................... 18
Load envelopes in Tray 2 .................................................................................................................. 20
Tray 2 paper orientation ................................................................................................................... 23
3 Supplies, accessories, and parts ................................................................................................................... 25
Order supplies, accessories, and parts ............................................................................................................... 26
ENWW iii
Ordering ............................................................................................................................................. 26
Supplies and accessories .................................................................................................................. 26
Customer self-repair parts ............................................................................................................... 26
Replace the toner cartridges ............................................................................................................................... 28
Introduction ....................................................................................................................................... 28
Remove and replace the toner cartridges ........................................................................................ 29
4 Print ........................................................................................................................................................... 35
Print tasks (Windows) .......................................................................................................................................... 36
How to print (Windows) ..................................................................................................................... 36
Manually print on both sides (Windows) .......................................................................................... 37
Print multiple pages per sheet (Windows) ....................................................................................... 38
Select the paper type (Windows) ...................................................................................................... 38
Print tasks (OS X) ................................................................................................................................................. 39
How to print (OS X) ............................................................................................................................ 39
Manually print on both sides (OS X) .................................................................................................. 39
Print multiple pages per sheet (OS X) ............................................................................................... 39
Select the paper type (OS X) ............................................................................................................. 39
Mobile printing ..................................................................................................................................................... 41
Introduction ....................................................................................................................................... 41
HP ePrint via email ............................................................................................................................ 41
HP ePrint software ............................................................................................................................ 41
AirPrint ............................................................................................................................................... 42
Android embedded printing .............................................................................................................. 42
Use walk-up USB printing .................................................................................................................................... 43
5 Copy ........................................................................................................................................................... 45
Make a copy ......................................................................................................................................................... 46
Copy on both sides (duplex) ................................................................................................................................ 47
Copy on both sides manually ............................................................................................................ 47
6 Scan ........................................................................................................................................................... 49
Scan by using the HP Scan software (Windows) ................................................................................................. 50
Scan by using the HP Scan software (OS X) ........................................................................................................ 51
Scan to a USB flash drive ..................................................................................................................................... 52
Set up Scan to Network Folder ............................................................................................................................ 53
Introduction ....................................................................................................................................... 53
Use the Scan to Network Folder Wizard (Windows) ......................................................................... 53
Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows) ............. 53
Set up the Scan to Network Folder feature on a Mac ....................................................................... 54
iv ENWW
Scan to a network folder ..................................................................................................................................... 56
Set up Scan to E-mail ........................................................................................................................................... 57
Introduction ....................................................................................................................................... 57
Use the Scan to E-Mail Wizard (Windows) ........................................................................................ 57
Set up the Scan to Email feature via the HP Embedded Web Server (Windows) ............................. 57
Set up the Scan to Email feature on a Mac ....................................................................................... 59
Scan to email ....................................................................................................................................................... 61
Additional scan tasks ........................................................................................................................................... 62
7 Manage the product ..................................................................................................................................... 63
Use HP Web Services applications ...................................................................................................................... 64
Change the product connection type (Windows) ................................................................................................ 65
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................ 66
Advanced configuration with HP Utility for OS X ................................................................................................ 69
Open HP Utility .................................................................................................................................. 69
HP Utility features ............................................................................................................................. 69
Configure IP network settings ............................................................................................................................. 71
Introduction ....................................................................................................................................... 71
Printer sharing disclaimer ................................................................................................................. 71
View or change network settings ..................................................................................................... 71
Rename the product on a network ................................................................................................... 71
Manually configure IPv4 TCP/IP parameters from the control panel .............................................. 72
Product security features .................................................................................................................................... 73
Introduction ....................................................................................................................................... 73
Assign or change the system password using the Embedded Web Server ..................................... 73
Economy settings ................................................................................................................................................ 74
Introduction ....................................................................................................................................... 74
Print with EconoMode ....................................................................................................................... 74
Configure the Sleep/Auto Off After setting ...................................................................................... 74
Set the Shut Down After delay and configure the product to use 1 watt or less of power ............. 74
Configure the Delay Shut Down setting ........................................................................................... 75
HP Web Jetadmin ................................................................................................................................................. 76
Update the firmware ........................................................................................................................................... 77
Method one: Update the firmware using the control panel ............................................................. 77
Method two: Update the firmware using the Firmware Update Utility ............................................ 78
8 Solve problems ........................................................................................................................................... 79
Customer support ................................................................................................................................................ 80
Control panel help system .................................................................................................................................. 81
Restore the factory-set defaults ........................................................................................................................ 82
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ...................... 83
ENWW v
Change the “Very Low” settings ....................................................................................................... 83
Order supplies ................................................................................................................................... 83
Product does not pick up paper or misfeeds ...................................................................................................... 84
Introduction ....................................................................................................................................... 84
The product does not pick up paper ................................................................................................. 84
The product picks up multiple sheets of paper ................................................................................ 84
The document feeder jams, skews, or picks up multiple sheets of paper ...................................... 84
Clear paper jams .................................................................................................................................................. 86
Introduction ....................................................................................................................................... 86
Experiencing frequent or recurring paper jams? .............................................................................. 86
Paper jam locations ........................................................................................................................... 87
Clear paper jams in the document feeder ........................................................................................ 88
Clear paper jams in the single-sheet slot (Tray 1) ........................................................................... 90
Clear paper jams in Tray 2 ................................................................................................................. 92
Clear paper jams in the rear door and the fuser area ....................................................................... 94
Clear paper jams in the output bin .................................................................................................... 96
Improve print quality ........................................................................................................................................... 97
Introduction ....................................................................................................................................... 97
Print from a different software program ......................................................................................... 97
Check the paper-type setting for the print job ................................................................................. 97
Check the paper type setting (Windows) ....................................................................... 97
Check the paper type setting (OS X) ............................................................................... 98
Check toner-cartridge status ............................................................................................................ 98
Print and interpret the print quality page ........................................................................................ 99
Clean the product .............................................................................................................................. 99
Print a cleaning page ...................................................................................................... 99
Check the scanner glass for dirt and smudges ............................................................ 100
Visually inspect the toner cartridge ............................................................................................... 100
Check paper and the printing environment .................................................................................... 100
Step one: Use paper that meets HP specifications ...................................................... 100
Step two: Check the environment ................................................................................ 101
Calibrate the product to align the colors ........................................................................................ 101
Check other print job settings ......................................................................................................... 101
Check the EconoMode settings .................................................................................... 102
Adjust color settings (Windows) ................................................................................... 102
Try a different print driver .............................................................................................................. 103
Improve copy and scan image quality .............................................................................................................. 105
Introduction ..................................................................................................................................... 105
Check the scanner glass for dirt and smudges ............................................................................... 105
Eliminate lines or streaks when using the document feeder ........................................................ 106
Check the paper settings ................................................................................................................ 106
vi ENWW
Check the image adjustment settings ............................................................................................ 106
Optimize for text or pictures .......................................................................................................... 107
Check the scanner resolution and color settings on the computer ............................................... 107
Resolution and color guidelines ................................................................................... 107
Color .............................................................................................................................. 108
Edge-to-edge copying .................................................................................................................... 108
Clean the pickup rollers and separation pad in the document feeder ........................................... 108
Solve wired network problems ......................................................................................................................... 110
Introduction ..................................................................................................................................... 110
Poor physical connection ................................................................................................................ 110
The computer is using the incorrect IP address for the printer ..................................................... 110
The computer is unable to communicate with the printer ............................................................ 110
The printer is using incorrect link and duplex settings for the network ....................................... 111
New software programs might be causing compatibility problems ............................................. 111
The computer or workstation might be set up incorrectly ............................................................ 111
The printer is disabled, or other network settings are incorrect ................................................... 111
Index ........................................................................................................................................................... 113
ENWW vii
viii ENWW
1 Product overview
●
Product views
●
Product specifications
●
Product hardware setup and software installation
For more information:
www.hp.com/support/colorljM274MFP.
Go to
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 1
Product views
●
Product front view
●
Product back view
●
Control-panel view
Product front view
1
2
3
4
5
6
7
8
9
10
1 Document feeder
2 Scanner
3 Control panel (tilts up for easier viewing)
4 Walk-up USB port for printing and scanning without a computer
5 Output bin
6 Output bin extension
7 Front door (provides toner cartridge access)
8 Power on/off button
9 Single-sheet priority feed slot (Tray 1)
10 Main input tray (Tray 2)
2 Chapter 1 Product overview ENWW
Product back view
2
1
1 Power connection
3
4
5
2 Rear door (provides access for clearing jams)
3USB port
4 Ethernet port
5 Serial number and product number label
ENWW Product views 3
Control-panel view
1 HP Back button Returns to the previous screen
1
2
3
4
5
2 Home button Provides access to the Home screen
3 Help button Provides access to the control-panel help system
4 Color touchscreen Provides access to menus, help animations, and product
information.
5 Home page screen indicator The display indicates which Home screen the control panel is
NOTE: While the control panel does not have a standard Cancel button, during many product processes a
Cancel button appears on the touchscreen. This permits users to cancel a process before the product
completes it.
currently displaying.
4 Chapter 1 Product overview ENWW
Home screen layout
The Home screen provides access to the product features and indicates the current status of the product.
Return to the Home screen at any time by touching the Home button on the product control panel.
NOTE: The features that appear on the Home screen can vary, depending on the product configuration.
1 2
3
1 Reset button Touch this button to reset any temporary job settings to the default product settings.
2 Connection Information
3 Product status This screen area provides information about the overall product status.
4
5
6
7
8
9
4 5 6 8
Touch this button to open the Connection Information menu, which provides network information.
button
Copy
Scan
button
USB
Supplies
Apps
Setup
button
button
button
button
button
Touch this button to open the copy feature.
Touch this button to open the scan features:
●
Scan to USB Drive
●
Scan to Network Folder
●
Scan to E-mail
Touch this button to open the USB Flash Drive menu.
Touch this button to view information about supplies status.
Touch this button to open the Apps menu to print directly from select Web applications.
Touch this button to open the Setup menu.
7
9
ENWW Product views 5
How to use the touchscreen control panel
Use the following actions to use the product touchscreen control panel.
Action Description Example
Touch
Swipe
Scroll
Touch an item on the screen to select that item
or open that menu. Also, when scrolling
through menus, briefly touch the screen to stop
the scrolling.
Touch the screen and then move the finger
horizontally to scroll the screen sideways.
Touch the screen, and then, without lifting the
finger, move the finger vertically to move the
screen.
Touch the Setup
menu.
Swipe the Home screen to access the Setup
button.
Scroll through the Setup menu.
button to open the Setup
6 Chapter 1 Product overview ENWW
Product specifications
Introduction
IMPORTANT: The following specifications are correct at the time of publication, but they are subject to
change. For current information, see
●
Technical specifications
●
Supported operating systems
●
Mobile printing solutions
●
Product dimensions
●
Power consumption, electrical specifications, and acoustic emissions
●
Operating-environment range
Technical specifications
www.hp.com/support/colorljM274MFP.
Model name
Product number
Paper handling Single-sheet priority feed slot (Tray 1)
Tray 2 (150-sheet capacity)
Manual duplex printing
Connectivity 10/100 Ethernet LAN connection with IPv4 and IPv6
Hi-Speed USB 2.0
Easy-access USB port
Control-panel display and input Color touchscreen control panel
Print Prints 18 pages per minute (ppm) on A4 and 19 ppm on letter-
Easy-access USB printing (no computer required)
Copy and Scan
NOTE: Copy and scan speeds are
subject to change. For the most
current information, go to
www.hp.com/support/
colorljM274MFP.
M274n
size paper
Copies 19 pages per minute (ppm)
Scans 26 ppm
M6D61A
50-page document feeder
Scan to E-mail, Scan to USB, and Scan to Network Folder
options
Supported operating systems
The following information applies to the product-specific Windows PCL 6 and OS X print drivers and to the inbox software installation CD.
ENWW Product specifications 7
Windows: The HP Software Installer CD installs the HP PCL.6 or HP PCL 6 driver depending on the Windows
operating system along with optional software when using the full software installer.
Mac computers and OS X: Mac computers and Apple mobile devices are supported with this product. The OS
X print driver and print utility are available for download from hp.com and may also be available via Apple
Software Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to
download the OS X installer software:
1. Go to
www.hp.com/support/colorljM274MFP.
2. Select Support Options, and then under Download Options select Drivers, Software & Firmware.
3. Click the operating system version, and then click the Download button.
Operating system Driver installed Notes
Windows® XP SP3 or later, 32bit
Windows Vista®, 32-bit The HP PCL.6 product-specific print
Windows Server 2003 SP2 or
later, 32-bit
The HP PCL.6 product-specific print
driver is installed for this operating
system as part of the basic software
installation. The basic installer
installs the driver and scan
application only.
driver is installed for this operating
system as part of the basic software
installation. The basic installer
installs the driver only.
The HP PCL.6 product-specific print
driver is installed for this operating
system as part of the basic software
installation. The basic installer
installs the driver only.
The full software installation is not supported for this
operating system.
Use UPD drivers for 64-bit operating systems.
Microsoft retired mainstream support for Windows XP in
April 2009. HP will continue to provide best-effort support
for the discontinued XP operating system.
The full software installation is not supported for this
operating system.
Use UPD drivers for 64-bit operating systems.
The full software installation is not supported for this
operating system.
Use UPD drivers for 64-bit operating systems.
Microsoft retired mainstream support for Windows Server
2003 in July 2010. HP will continue to provide best-effort
support for the discontinued Server 2003 operating
system.
Windows 7 SP1 or later, 32-bit
and 64-bit
Windows 8, 32-bit and 64-bit The HP PCL 6 product-specific print
Windows 8.1, 32-bit and 64-bit The HP PCL 6 product-specific print
Windows Server 2008 SP2, 32bit
Windows Server 2008 SP2, 64bit
The HP PCL 6 product-specific print
driver is installed for this operating
system as part of the full software
installation.
driver is installed for this operating
system as part of the full software
installation.
driver is installed for this operating
system as part of the full software
installation.
The HP PCL.6 product-specific print
driver is installed for this operating
system as part of the basic software
installation.
The HP PCL 6 product-specific print
driver is installed for this operating
system as part of the basic software
installation.
Windows 8 RT support is provided through Microsoft IN OS
Version 4, 32- bit driver.
Windows 8.1 RT support is provided through Microsoft IN
OS Version 4, 32- bit driver.
8 Chapter 1 Product overview ENWW
Operating system Driver installed Notes
Windows Server 2008 R2, SP 1,
64-bit
Windows Server 2012, 64-bit The software installer does not
Windows Server 2012 R2, 64 bit The software installer does not
OS X 10.7 Lion, OS X 10.8
Mountain Lion, and OS X 10.9
Mavericks
The HP PCL 6 product-specific print
driver is installed for this operating
system as part of the basic software
installation.
support Windows Server 2012 but
the HP PCL 6 and HP PCL-6 version 4
product-specific print drivers do
support it.
support Windows Server 2012 but
the HP PCL 6 and HP PCL-6 version 4
product-specific print drivers do
support it.
The OS X print driver and print utility
are available for download from
hp.com and may also be available
via Apple Software Update. The HP
installer software for OS X is not
included in the in-box CD.
Download the driver from the HP Web site
support/colorljM274MFP, and use the Windows Add Printer
tool to install it.
Download the driver from the HP Web site
support/colorljM274MFP, and use the Windows Add Printer
tool to install it.
For OS X, download the full installer from the support Web
site for this product.
1. Go to
2. Select Support Options, and then under Download
3. Click the operating system version, and then click the
www.hp.com/support/colorljM274MFP.
Options select Drivers, Software & Firmware.
Download button.
www.hp.com/
www.hp.com/
NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljM274MFP for
HP's all-inclusive help for the product.
NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS
driver support for this product, go to
Mobile printing solutions
The product supports the following software for mobile printing:
●
HP ePrint software
NOTE: The HP ePrint Software supports the following operating systems: Windows 7 SP 1 (32-bit and
64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); and OS X versions 10.6 Snow
Leopard, 10.7 Lion, 10.8 Mountain Lion, and 10.9 Mavericks.
●
HP ePrint via email (Requires HP Web Services to be enabled and the product to be registered with
HP Connected)
●
HP ePrint app (Available for Android, iOS, and Blackberry)
●
ePrint Enterprise app (Supported on all products with ePrint Enterprise Server Software)
●
HP All-in-One Remote app for iOS and Android devices
●
Google Cloud Print
www.hp.com/go/upd and click the Specifications tab.
●
AirPrint
●
Android Printing
ENWW Product specifications 9
Product dimensions
Figure 1-1 Dimensions for the M274n
1. Height 322.2 mm (12.7 in) 578 mm (22.8 in)
3
3
1
1
2
2
Product fully closed Product fully open
2. Depth 384 mm (15.1 in) 849 mm (33.4 in)
3. Width 392 mm (15.4 in) 392 mm (15.4 in)
Weight (with cartridges) 17.4 kg (38.4 lb)
Power consumption, electrical specifications, and acoustic emissions
See www.hp.com/support/colorljM274MFP for current information.
CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert
operating voltages. This will damage the product and void the product warranty.
Operating-environment range
Table 1-1 Operating-environment specifications
Environment Recommended Allowed
Temperature 17° to 27°C (62.6° to 80.6°F) 15° to 30°C (59° to 86°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
10 Chapter 1 Product overview ENWW
Product hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional
instructions, go to HP support on the Web.
Go to
www.hp.com/support/colorljM274MFP for HP's all-inclusive help for the product. Find the following
support:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW Product hardware setup and software installation 11
12 Chapter 1 Product overview ENWW
2 Paper trays
●
Load paper into the single-sheet slot (Tray 1)
●
Load paper into Tray 2
For more information:
www.hp.com/support/colorljM274MFP.
Go to
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 13
Load paper into the single-sheet slot (Tray 1)
Introduction
Use the single-sheet priority feed slot to print single-page documents, documents that require multiple
paper types, or envelopes.
●
Load paper into the single-sheet priority feed slot
●
Load an envelope in the single-sheet priority feed slot (Tray 1)
●
Tray 1 paper orientation
Load paper into the single-sheet priority feed slot
1. Move the paper width guides in the single-sheet
priority feed slot outward.
2. Place the top edge of the sheet at the opening,
and then adjust the side guides so that they
lightly touch the sheet, but do not bend it.
14 Chapter 2 Paper trays ENWW
3. Insert the single sheet into the slot and hold it.
The product will pull the sheet partially into the
paper path. For information about how to orient
the paper, see
on page 17.
NOTE: Depending on the size of the paper, you
might need to support the sheet with two hands
until the sheet advances into the product.
Tray 1 paper orientation
4. At the computer, begin the printing process from
the software application. Make sure that the
driver is set to the correct paper type and size for
the paper being printed from the single-sheet
priority feed slot.
Load an envelope in the single-sheet priority feed slot (Tray 1)
1. Move the paper width guides in the single-sheet
priority feed slot outward.
ENWW Load paper into the single-sheet slot (Tray 1) 15
2. Place the right edge of the envelope, face-up, at
the opening, and then adjust the side guides so
that they lightly touch the envelope, but do not
bend it.
3. Insert the envelope into the slot and hold it. The
product will pull the envelope partially into the
paper path..
NOTE: Depending on the size of the envelope,
you might need to support it with two hands until
the envelope advances into the product.
4. At the computer, begin the printing process from
the software application. Make sure that the
driver is set to the correct paper type and size for
the envelope being printed from the single-sheet
priority feed slot.
16 Chapter 2 Paper trays ENWW
Tray 1 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following
table.
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge leading into the product
Letterhead or preprinted 2-sided printing Face-down
Top edge away from the product
123
Prepunched 1-sided printing or 2-sided printing Face-up
Holes toward the left side of the product
123
ENWW Load paper into the single-sheet slot (Tray 1) 17
Load paper into Tray 2
Introduction
The following information describes how to load paper in Tray 2.
●
Load paper into Tray 2
●
Load envelopes in Tray 2
●
Tray 2 paper orientation
Load paper into Tray 2
1. Open the tray.
2. Adjust the paper guides by sliding the guides to
the size of the paper being used.
18 Chapter 2 Paper trays ENWW
3. To load legal-size paper, extend the tray front by
pressing the blue latch and pulling the front of
the tray.
NOTE: When loaded with legal-size paper,
Tray 2 extends from the front of the product
approximately 51 mm (2 in).
4. Load paper into the tray.
ENWW Load paper into Tray 2 19
5. Make sure that the paper stack is flat at all four
corners. Slide the paper length and width guides
so that they are against the stack of paper.
NOTE: To prevent jams, do not overfill the tray.
Be sure that the top of the stack is below the tray
full indicator.
6. After making sure that the paper stack is below
the tray full indicator, close the tray.
Load envelopes in Tray 2
1. Open the tray.
20 Chapter 2 Paper trays ENWW
2. Adjust the paper guides by sliding the guides to
the size of the envelopes being used.
3. Load envelopes into the tray.
ENWW Load paper into Tray 2 21
4. Make sure that the envelope stack is flat at all
four corners. Slide the length and width guides so
that they are against the stack.
NOTE: To prevent jams, do not overfill the tray.
Be sure that the top of the stack is below the tray
full indicator.
CAUTION: Loading more than five envelopes in
Tray 2 can result in jams.
5. After making sure that the stack is below the tray
full indicator, close the tray.
22 Chapter 2 Paper trays ENWW
Tray 2 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following
table.
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge toward the product
Letterhead or preprinted 2-sided printing Face-down
Top edge away from the product
123
Prepunched 1-sided printing or 2-sided printing Face-up
Holes toward the left side of the product
123
ENWW Load paper into Tray 2 23
24 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
●
Order supplies, accessories, and parts
●
Replace the toner cartridges
For more information:
www.hp.com/support/colorljM274MFP.
Go to
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 25
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter
www.hp.com/buy/parts
the product IP address or host name in the address/URL field. The
EWS contains a link to the HP SureSupply Web site, which
provides options for purchasing Original HP supplies.
Supplies and accessories
Item Description Cartridge number Part number
Supplies
HP 201A Black Original LaserJet Toner
Cartridge
HP 201X High Yield Black Original
LaserJet Toner Cartridge
HP 201A Cyan Original LaserJet Toner
Cartridge
HP 201X High Yield Cyan Original
LaserJet Toner Cartridge
HP 201A Yellow Original LaserJet
Toner Cartridge
Standard-capacity replacement black toner
cartridge
High-capacity replacement black toner
cartridge
Standard-capacity replacement cyan toner
cartridge
High-capacity replacement cyan toner
cartridge
Standard-capacity replacement yellow toner
cartridge
201A CF400A
201X CF400X
201A CF401A
201X CF401X
201A CF402A
HP 201X High Yield Yellow Original
LaserJet Toner Cartridge
HP 201A Magenta Original LaserJet
Toner Cartridge
HP 201X High Yield Magenta Original
LaserJet Toner Cartridge
Accessories
USB 2.0 printer cable A-to-B cable (2-meter standard) C6518A
High-capacity replacement yellow toner
cartridge
Standard-capacity replacement magenta
toner cartridge
High-capacity replacement magenta toner
cartridge
201X CF402X
201A CF403A
201X CF403X
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet products to reduce repair time. More
information about the CSR program and benefits can be found at
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at
www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or product name.
26 Chapter 3 Supplies, accessories, and parts ENWW
www.hp.com/go/csr-support and
●
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to
pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is
not provided under the HP product warranty.
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for
no additional charge during the product warranty period.
Item Description Self-replacement
Single-sheet priority feed slot tray Replacement tray for single-sheet priority feed
slot (Tray 1)
150-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-5886-000
options
Mandatory RM2-5865-000
Part number
ENWW Order supplies, accessories, and parts 27
Replace the toner cartridges
Introduction
This product indicates when the toner cartridge level is low. The actual toner cartridge life remaining can
vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
To purchase cartridges or check cartridge compatibility for the product, go to HP SureSupply at
www.hp.com/
go/suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
The product uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan
(C), and black (K). The toner cartridges are inside the front door.
Item Description Cartridge number Part number
HP 201A Black Original LaserJet Toner
Cartridge
HP 201X High Yield Black Original LaserJet
Toner Cartridge
HP 201A Cyan Original LaserJet Toner
Cartridge
HP 201X High Yield Cyan Original LaserJet
Toner Cartridge
HP 201A Yellow Original LaserJet Toner
Cartridge
HP 201X High Yield Yellow Original
LaserJet Toner Cartridge
HP 201A Magenta Original LaserJet Toner
Cartridge
Standard-capacity replacement black
toner cartridge
High-capacity replacement black toner
cartridge
Standard-capacity replacement cyan toner
cartridge
High-capacity replacement cyan toner
cartridge
Standard-capacity replacement yellow
toner cartridge
High-capacity replacement yellow toner
cartridge
Standard-capacity replacement magenta
toner cartridge
201A CF400A
201X CF400X
201A CF401A
201X CF401X
201A CF402A
201X CF402X
201A CF403A
HP 201X High Yield Magenta Original
LaserJet Toner Cartridge
High-capacity replacement magenta toner
cartridge
201X CF403X
Do not remove the toner cartridge from its package until it is time to install it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
If the toner cartridge must be removed from the product for an extended period of time, place the cartridge
in the original plastic packaging, or cover the cartridge with a light-weight, opaque item.
The following illustration shows the toner-cartridge components.
28 Chapter 3 Supplies, accessories, and parts ENWW
3
1 Handle
2 Imaging drum
3 Memory chip
2
1
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot
water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner cartridge box.
Remove and replace the toner cartridges
1. Open the front door.
ENWW Replace the toner cartridges 29
2. Grasp the blue handle on the toner cartridge
drawer, and then pull out the drawer.
3. Grasp the handle on the toner cartridge, and then
pull the toner cartridge straight up to remove it.
4. Remove the new toner cartridge package from
the box, and then pull the release tab on the
packaging.
30 Chapter 3 Supplies, accessories, and parts ENWW
5. Remove the toner cartridge from the opened
packaging shell.
6. Gently rock the toner cartridge from front to back
to distribute the toner evenly inside the cartridge.
7. Do not touch the imaging drum on the bottom of
the toner cartridge. Fingerprints on the imaging
drum can cause print-quality problems.
ENWW Replace the toner cartridges 31
8. Insert the new toner cartridge into the drawer.
Make sure that the color chip on the cartridge
matches the color chip on the drawer.
9. Close the toner cartridge drawer.
10. Close the front door.
32 Chapter 3 Supplies, accessories, and parts ENWW
11. Place the used toner cartridge in the packaging
from the new cartridge.
http://www.hp.com/recycle
12. Use the pre-paid self-addressed label to return
the used cartridge to HP for recycling (where
available).
ENWW Replace the toner cartridges 33
34 Chapter 3 Supplies, accessories, and parts ENWW
4Print
●
Print tasks (Windows)
●
Print tasks (OS X)
●
Mobile printing
●
Use walk-up USB printing
For more information:
www.hp.com/support/colorljM274MFP.
Go to
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 35
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the product from the list of printers. To change settings, click or tap the Properties or
Preferences button to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper
orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings
on the Paper/Quality tab.
36 Chapter 4 Print ENWW
4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from
this screen.
5. Click or tap the OK button to print the job.
Manually print on both sides (Windows)
Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the Finishing tab.
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the
job.
5. Retrieve the printed stack from the output bin, and place it in Tray 1.
6. If prompted, touch the appropriate control panel button to continue.
ENWW Print tasks (Windows) 37
Print multiple pages per sheet (Windows)
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list.
5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close
the Document Properties dialog box.
6. In the Print dialog box, click the OK button to print the job.
Select the paper type (Windows)
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the Paper/Quality tab.
4. From the Paper type drop-down list, select the paper type that best describes the paper being used,
and then click the OK button..
5. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
38 Chapter 4 Print ENWW
Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1. Click the File menu, and then click the Print option.
2. Select the product.
3. Click Show Details, and then select other menus to adjust the print settings.
4. Click the Print button.
Manually print on both sides (OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the product.
3. Click Show Details, and then click the Manual Duplex menu.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the product, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (OS X)
1. Click the File menu, and then click the Print option.
2. Select the product.
3. Click Show Details, and then click the Layout menu.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each
sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (OS X)
1. Click the File menu, and then click the Print option.
2. Select the product.
ENWW Print tasks (OS X) 39
3. Click Show Details, and then click the Media & Quality menu or the Paper/Quality menu.
4. Select a type from the Media-type drop-down list.
5. Click the Print button.
40 Chapter 4 Print ENWW
Mobile printing
Introduction
HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop,
tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to
www.hp.com/go/LaserJetMobilePrinting (English only).
For more information about wireless printing, go to
●
HP ePrint via email
●
HP ePrint software
●
AirPrint
●
Android embedded printing
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the product's email address
from any email-enabled device.
To use HP ePrint, the product must meet these requirements:
●
The product must be connected to a wired or wireless network and have Internet access.
●
HP Web Services must be enabled on the product, and the product must be registered with
HP Connected or HP ePrint Center.
1.
From the Home screen on the product control panel, touch the Connection Information
button.
2. Open the following menus:
www.hp.com/go/wirelessprinting.
●
ePrint
●
Settings
●
Enable Web Services
3. Touch the Print button to read the terms of use agreement. Touch the OK button to accept the
terms of use and enable HP Web Services
The product enables Web Services, and then prints an information page. The information page
contains the printer code that you use to register this HP product at HP Connected or HP ePrint
Center.
4. Go to
Go to
www.hp.com/support/colorljM274MFP to review additional support information for this product.
www.hpconnected.com or www.hp.com/go/eprintcenter to create an HP ePrint account and
complete the ePrint via email setup process.
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable product. This software makes it easy to find HP ePrint-enabled products that are registered to
ENWW Mobile printing 41
AirPrint
your HP Connected account. The target HP printer can be located in the office or at locations across the
globe.
●
Windows: After installing the software, open the Print option from within your application, and then
select HP ePrint from the installed printers list. Click the Properties button to configure print options.
●
Mac: After installing the software, select File, Print, and then select the arrow next to PDF (in the
bottom left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN
or WAN) to products that support UPD PostScript®.
Windows and Mac both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and Mac also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
Go to
www.hp.com/go/eprintsoftware for drivers and information.
NOTE: The HP ePrint software is a PDF workflow utility for Mac, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later and from Mac computers running OS X
10.7 Lion and newer. Use AirPrint to print directly to the product from an iPad, iPhone (3GS or later), or iPod
touch (third generation or later) in the following mobile applications:
●
Mail
●
Photos
●
Safari
●
iBooks
●
Select third-party applications
To use AirPrint, the product must be connected to the same wireless network as the Apple device. For more
information about using AirPrint and about which HP products are compatible with AirPrint, go to the support
Web site for this product,
laserjetmobileprinting.
NOTE: AirPrint does not support USB connections.
www.hp.com/support/colorljM274MFP, or go to www.hp.com/go/
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to
HP printers that are either on a network or within range for wireless printing. The print solution is built into
the supported operating systems, so installing drivers or downloading software is not necessary. The printer
must be on the same network (same sub-net) as the Android device, and the network must have a wireless
access point.
For more information on how to use Android embedded printing and which Android devices are supported, go
to
www.hp.com/support/colorljM274MFP, or go to www.hp.com/go/laserjetmobileprinting.
42 Chapter 4 Print ENWW
Use walk-up USB printing
1. Insert the USB flash drive into the walk-up USB port on the product.
2. The USB Flash Drive menu opens with the following options:
●
Print Documents
●
View and Print Photos
●
Scan to USB Drive
3. To print a document, touch the Print Documents screen, and then touch the name of the folder on the
USB drive where the document is stored. When the summary screen opens, you can touch it to adjust
the settings. Touch the Print button to print the document.
4. To print photos, touch the View and Print Photos screen, and then touch the preview image to select
each photo that you want to print. Touch the Done button. When the summary screen opens, you can
touch it to adjust the settings. Touch the Print button to print the photos.
5. Retrieve the printed job from the output bin, and remove the USB flash drive.
ENWW Use walk-up USB printing 43
44 Chapter 4 Print ENWW
5Copy
●
Make a copy
●
Copy on both sides (duplex)
For more information:
www.hp.com/support/colorljM274MFP.
Go to
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 45
Make a copy
1. Load the document on the scanner glass according to the indicators on the product.
2.
From the Home screen on the product control panel, touch the Copy
3. To optimize copy quality for different types of documents, touch the Settings button, and then scroll to
and touch the Optimize button. Swipe the control panel screen to scroll through the options, and then
touch an option to select it. The following copy-quality settings are available:
●
Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the
default setting.
●
Mixed: Use this setting for documents that contain a mixture of text and graphics.
●
Text: Use this setting for documents that contain mostly text.
●
Picture: Use this setting for documents that contain mostly graphics.
4. Touch Number of Copies, and then use the touchscreen keypad to adjust the number of copies.
5. Touch the Black or Color button to start copying.
button.
46 Chapter 5 Copy ENWW
Copy on both sides (duplex)
Copy on both sides manually
1. Place the document face-down on the scanner glass with the upper-left corner of the page in the upper-
left corner of the glass. Close the scanner.
2.
From the Home screen on the product control panel, touch the Copy
3. Touch the Settings button.
4. Scroll to and touch the Two-Sided button.
5. Swipe through the options, and then touch an option to select it.
6. Touch the Black or Color button to start copying.
7. The product prompts you to load the next original document. Place it on the glass, and then touch the
OK button.
8. Repeat this process until you have scanned the last page. Touch the Done button to finish printing the
copies.
button.
ENWW Copy on both sides (duplex) 47
48 Chapter 5 Copy ENWW
6Scan
●
Scan by using the HP Scan software (Windows)
●
Scan by using the HP Scan software (OS X)
●
Scan to a USB flash drive
●
Set up Scan to Network Folder
●
Scan to a network folder
●
Set up Scan to E-mail
●
Scan to email
●
Additional scan tasks
For more information:
www.hp.com/support/colorljM274MFP.
Go to
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 49
Scan by using the HP Scan software (Windows)
Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned
image as a file or send it to another software application.
1. Load the document in the document feeder or on the scanner glass according to the indicators on the
product.
2. Click Start, and then click Programs (or All Programs in Windows XP).
3. Click HP, and then select your product.
4. Click HP Scan, select a scanning shortcut, and then adjust the settings if necessary.
5. Click Scan.
NOTE: Click Advanced Settings to gain access to more options.
Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts.
50 Chapter 6 Scan ENWW
Scan by using the HP Scan software (OS X)
Use the HP Scan software to initiate scanning from software on your computer.
1. Load the document in the document feeder or on the scanner glass according to the indicators on the
printer.
2. From the computer, open HP Scan, which is located in the HP folder inside the Applications folder.
3. Follow the on-screen instructions to scan the document.
4. When you have scanned all the pages, click File and then Save to save them to a file.
ENWW Scan by using the HP Scan software (OS X) 51
Scan to a USB flash drive
1. Load the document on the scanner glass according to the indicators on the product.
2. Insert a USB flash drive into the walk-up USB port.
3.
From the Home screen on the product control panel, touch the Scan
4. Touch the Scan to USB Drive screen.
5. Touch the Scan button to scan and save the file. The product creates a folder named HPSCANS on the
USB drive, and it saves the file in .PDF or .JPG format using an automatically generated file name.
NOTE: When the summary screen opens, you can touch it to adjust settings.
You also can change the folder name.
button.
52 Chapter 6 Scan ENWW
Set up Scan to Network Folder
Introduction
To use this scan feature, the product must be connected to a network. This scan feature is not available until
you configure it. To configure this feature, use the Scan to Network Folder Setup Wizard (Windows), which is
installed in the HP program group for the product as part of the full software installation. You can also use
the HP Embedded Web Server to configure these features. The following instructions describe configuring
the feature by using both the Scan to Network Folder Wizard and the HP Embedded Web Server.
●
Use the Scan to Network Folder Wizard (Windows)
●
Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows)
●
Set up the Scan to Network Folder feature on a Mac
Use the Scan to Network Folder Wizard (Windows)
Some HP products include driver installation from a software CD. At the end of this installation is an option to
Setup Scan to Folder and Email. The setup wizards include the options for basic configuration.
After installation, access the setup wizard by clicking the Start button, selecting the Programs or All
Programs item, and then clicking the HP item. Click the product name item, and then click the Scan to
Network Folder Wizard to start the configuration process.
1. To add a new network folder, click the New button.
2. Enter the network folder address or click the Browse button to locate a folder to be shared. Enter the
display name that will appear on the control panel. Click the Next button.
3. To share the folder with other users, check the box for that option. Enter the security pin if required.
Click the Next button.
4. Enter the User Name and Password. Click the Next button.
5. Review the information and verify all the settings are correct. If there is an error, click the Back button
to correct the error. When finished, click the Save and Test button to test the configuration and finish
the setup.
Set up the Scan to Network Folder feature via the HP Embedded Web Server
(Windows)
1. Open the HP Embedded Web Server (EWS):
a.
From the Home screen on the product control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
ENWW Set up Scan to Network Folder 53
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Click the Scan tab.
3. On the left navigation pane, click the Network Folder Setup link.
4. On the Network Folder Configuration page, click the New button.
a. In the Network Folder Information section, enter the Display Name and Network Path. If required,
enter the network Username and Password.
NOTE: The network folder must be shared for this feature to work. It can be shared for only you
or for other users.
b. Optional: To secure the folder from unauthorized access, enter a PIN in the Secure the Folder
Access with a PIN section. This PIN will be required every time someone uses the scan to network
folder feature.
c. In the Scan Settings section, adjust the scan settings.
Review all the information, then click Save and Test to save the information and test the connection, or
Save Only to save the information only.
Set up the Scan to Network Folder feature on a Mac
1. Use one of the following methods to open the Embedded Web Server (EWS) interface.
Use a Web browser to open the HP Embedded Web Server (EWS)
a.
From the Home screen on the product control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
54 Chapter 6 Scan ENWW
Use the HP Utility to open the HP Embedded Web Server (EWS)
a. Open the HP Utility by clicking the HP Utility icon on the Dock, or click the Go menu, and then
double-click HP Utility.
b. In the HP Utility, either click Additional Settings, and then click Open Embedded Web Server, or
click Scan to E-mail. The EWS opens.
2. Click the Scan tab.
3. On the left navigation pane, click the Network Folder Setup link.
4. On the Network Folder Configuration page, click the New button.
●
In the Network Folder Information section, enter the Display Name and Network Path. If required,
enter the network Username and Password.
●
In the Secure the Folder Access with a PIN section, enter the PIN.
NOTE: You can assign a 4-digit security PIN to prevent unauthorized persons from saving scans
to the network folder. The PIN must be entered on the product control panel each time a scan is
performed.
●
In the Scan Settings section, adjust the scan settings.
5. Review all the information, then click Save and Test to save the information and test the connection, or
Save Only to save the information only.
NOTE: To create additional network folders, repeat these steps for each folder.
ENWW Set up Scan to Network Folder 55
Scan to a network folder
Use the product control panel to scan a document and save it to a folder on the network.
NOTE: In order to use this feature, the product must be connected to a network and the Scan to Network
Folder feature must be configured by using the Scan to Network Folder Setup Wizard (Windows) or the
HP Embedded Web Server.
1. Load the document on the scanner glass according to the indicators on the product.
2. From the Home screen on the product control panel, touch the Scan button.
3. Touch the Scan to Network Folder item.
4. In the list of network folders, select the folder to which you want to save the document.
5. The control panel screen displays the scan settings.
●
If you want to change any of the settings, touch the Settings button, and then change the settings.
●
If the settings are correct, go to the next step.
6. Touch the Scan button to start the scan job.
56 Chapter 6 Scan ENWW
Set up Scan to E-mail
Introduction
To use this scan feature, the product must be connected to a network. This scan feature is not available until
you configure it. To configure this features, use the Scan to Email Setup Wizard (Windows), which is installed
in the HP program group for the product as part of the full software installation. You can also use the
HP Embedded Web Server to configure this feature. The following instructions describe configuring the
feature by using both the Scan to Email Setup Wizard and the HP Embedded Web Server.
●
Use the Scan to E-Mail Wizard (Windows)
●
Set up the Scan to Email feature via the HP Embedded Web Server (Windows)
●
Set up the Scan to Email feature on a Mac
Use the Scan to E-Mail Wizard (Windows)
Some HP products include driver installation from a software CD. At the end of this installation is an option to
Setup Scan to Folder and Email. The setup wizards include the options for basic configuration.
After installation, access the setup wizard by clicking the Start button, selecting the Programs or All
Programs item, and then clicking the HP item. Click the product name item, and then click the Scan to E-mail
Wizard to start the configuration process.
1. To add a new outgoing email address, click the New button.
2. Enter the email address. Click the Next button.
3. In the Display Name box, type the name to display for this email address, and then click Next.
NOTE: To secure the email profile, enter a 4-digit PIN. After a security PIN is assigned to a profile, the
PIN must be entered on the product control panel before the product can send an email using that
profile.
4. Enter the name or the IP address of the SMTP server and the SMTP server port number. If the outgoing
SMTP server requires additional security authentication, click the check box labeled E-mail Log-in
Authentication and enter the required User ID and Password. Click the Next button when finished.
NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information,
contact the email/Internet service provider or system administrator for the information. SMTP server
names and port names are typically easy to find by doing an Internet search. For example, use terms
like “gmail smtp server name” or “yahoo smtp server name" to search.
5. Review the information and verify all the settings are correct. If there is an error, click the Back button
to correct the error. When finished, click the Save and Test button to test the configuration and finish
the setup.
NOTE: Create additional outgoing email profiles to scan from more than one email account.
Set up the Scan to Email feature via the HP Embedded Web Server (Windows)
1. Open the HP Embedded Web Server (EWS):
ENWW Set up Scan to E-mail 57
a.
From the Home screen on the product control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Click the Scan tab.
3. On the left navigation pane, click the Scan to E-mail Setup link.
4. On the Scan to E-mail Setup page, there is a list of settings to configure. These settings are also listed
in the left navigation pane. To start, click the Outgoing E-mail Profiles link.
5. On the Outgoing E-mail Profiles page, click the New button.
●
In the E-mail Address area, enter the email address and display name.
●
In the SMTP Server Settings area, enter the SMTP server address and SMTP Port. The default port
is already entered and in most cases does not need to be changed.
NOTE: If you are using Google™ Gmail for email service, click the Always use secure connection
(SSL/TLS) check box.
●
In the SMTP Authentication area, click the check box SMTP server requires authentication for
outgoing e-mail messages to configure the SMTP User ID and Password if required.
Ask your network administrator or your Internet service provider for the SMTP server setting
information. If the SMTP server requires authentication, you also need to know the SMTP User ID
and password. SMTP server names and port names are typically easy to find by doing an Internet
search. For example, use terms like “gmail smtp server name” or “yahoo smtp server name”
●
In the Optional PIN area, enter a PIN. This pin will be required every time an email is sent using the
email address.
●
In the E-mail Message Preferences area, configure the message preferences.
Review all the information, then click Save and Test to save the information and test the connection, or
Save Only to save the information only.
6. To add email addresses to the address book accessible from the product, click the E-mail Address Book
link and enter the required information. You can set up individual email addresses or email groups.
7. To configure default options, click the E-mail options link. Enter the default email subject, body text,
and other scan settings.
58 Chapter 6 Scan ENWW
Set up the Scan to Email feature on a Mac
1. Use one of the following methods to open the Embedded Web Server (EWS) interface.
Use a Web browser to open the HP Embedded Web Server (EWS)
a.
From the Home screen on the product control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
Use the HP Utility to open the HP Embedded Web Server (EWS)
a. Open the HP Utility by clicking the HP Utility icon on the Dock, or click the Go menu, and then
double-click HP Utility.
b. In the HP Utility, either click Additional Settings, and then click Open Embedded Web Server, or
click Scan to E-mail. The EWS opens.
2. Click the Scan tab.
3. On the left navigation pane, click the Scan to E-mail Setup link.
4. On the Scan to E-mail Setup page, there is a list of settings to configure. These settings are also listed
in the left navigation pane. To start, click the Outgoing E-mail Profiles link.
5. On the Outgoing E-mail Profiles page, click the New button.
●
In the E-mail Address area, enter the email address and display name.
●
In the SMTP Server Settings area, enter the SMTP server address and SMTP Port. The default port
is already entered and in most cases does not need to be changed.
NOTE: If you are using Google™ Gmail for email service, click the Always use secure connection
(SSL/TLS) check box.
●
In the SMTP Authentication area, click the checkbox labeled SMTP server requires
authentication for outgoing e-mail messages to configure the SMTP User ID and Password if
required.
NOTE: Ask your network administrator or your Internet service provider for the SMTP server
setting information. If the SMTP server requires authentication, you also need to know the SMTP
User ID and password. SMTP server names and port names are typically easy to find by doing an
Internet search. For example, use terms like “gmail smtp server name” or “yahoo smtp server
name”.
ENWW Set up Scan to E-mail 59
●
In the Optional PIN area, enter a PIN. This pin will be required every time an email is sent using the
email address.
●
In the E-mail Message Preferences area, configure the message preferences.
6. To add email addresses to the address book accessible from the product, click the E-mail Address Book
link and enter the required information. You can set up individual email addresses or email groups.
7. To configure default options, click the E-mail options link. Enter the default email subject, body text,
and other scan settings.
8. Click Save and Test to complete the setup.
NOTE: Create additional outgoing email profiles to scan from more than one email account.
60 Chapter 6 Scan ENWW
Scan to email
Use the product control panel to scan a file directly to an email address. The scanned file is sent to the
address as an email message attachment.
NOTE: In order to use this feature, the product must be connected to a network and the Scan to Email
feature must be configured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web
Server.
1. Load the document on the scanner glass according to the indicators on the product.
2.
From the Home screen on the product control panel, touch the Scan
3. Touch the Scan to E-mail item.
4. Touch the Send an E-mail item.
5. Select the From address that you want to use. This is also known as an “outgoing email profile.”
NOTE: If the PIN feature has been set up, enter the PIN and touch the OK button. However, a PIN is not
required to use this feature.
6. Touch the To button and pick the address or group to which you want to send the file. Touch the Done
button when finished.
●
To send the message to a different address, touch the New again and enter the email address.
7. Touch the Subject button if you would like to add a subject line
8. Touch the Next button.
9. The control panel screen displays the scan settings.
●
If you want to change any of the settings, touch the Settings button, and then change the settings.
●
If the settings are correct, go to the next step.
10. Touch the Scan button to start the scan job.
button.
ENWW Scan to email 61
Additional scan tasks
Go to www.hp.com/support/colorljM274MFP.
Instructions are available for performing specific scan tasks, such as the following:
●
How to scan a general photo or document
●
How to scan as editable text (OCR)
●
How to scan multiple pages into a single file
62 Chapter 6 Scan ENWW
7 Manage the product
●
Use HP Web Services applications
●
Change the product connection type (Windows)
●
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
●
Advanced configuration with HP Utility for OS X
●
Configure IP network settings
●
Product security features
●
Economy settings
●
HP Web Jetadmin
●
Update the firmware
For more information:
www.hp.com/support/colorljM274MFP.
Go to
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 63
Use HP Web Services applications
Several innovative applications are available for this product that you can download directly from the
Internet. For more information and to download these applications go to the HP Connected Web site at
www.hpconnected.com.
To use this feature, the product must be connected to a computer or network that has an Internet
connection. HP Web Services must be enabled on the product.
1.
From the Home screen on the product control panel, touch the Connection Information
button.
2. Open the following menus:
●
ePrint
●
Settings
3. Touch the Enable Web Services button.
After you download an application from the HP Connected Web site, it is available in the Apps menu on
the product control panel. This process enables both HP Web Services and the Apps
button.
64 Chapter 7 Manage the product ENWW
Change the product connection type (Windows)
If you are already using the product and you wish to change the way it is connected, use the Reconfigure
your HP Device shortcut on your computer desktop to change the connection. For example, you can
reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or
change from a network connection to a USB connection. You can change the configuration without inserting
the product CD. After you select the type of connection you wish to make, the program goes directly to the
portion of the product setup procedure that needs to change.
ENWW Change the product connection type (Windows) 65
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
Use the HP Embedded Web Server to manage printing functions from your computer instead of the product
control panel.
●
View product status information
●
Determine the remaining life for all supplies and order new ones
●
View and change tray configurations (paper types and sizes)
●
View and print internal pages
●
View and change network configuration
The HP Embedded Web Server works when the product is connected to an IP-based network. The HP
Embedded Web Server does not support IPX-based product connections. You do not have to have Internet
access to open and use the HP Embedded Web Server.
When the product is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: HP Device Toolbox is available only if you performed a full installation when you installed the
product. Depending on how the product is connected, some features might not be available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
Open the HP Embedded Web Server (EWS) from the Start menu
1. Click the Start button, and then click the Programs item.
2. Click your HP product group, and then click the HP Device Toolbox item.
Open the HP Embedded Web Server (EWS) from a Web browser
1. 2-line control panels: On the product control panel, press the OK button. Open the Network Setup
menu, and then select Show IP Address to display the IP address or host name.
Touchscreen control panels: From the Home screen on the product control panel, touch the Connection
Information
Fi ON
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on
the product control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating
within the EWS for the HP product.
button to display the IP address or host name.
button, and then touch the Network Connected button or the Network Wi-
66 Chapter 7 Manage the product ENWW
Tab or section Description
Home tab
Provides product, status, and
configuration information.
System tab
Provides the ability to configure the
product from your computer.
●
Device Status: Shows the product status and shows the approximate percent life
remaining of HP supplies.
●
Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual
supply life remaining can vary. Consider having a replacement supply available to install
when print quality is no longer acceptable. The supply does not need to be replaced
unless the print quality is no longer acceptable.
●
Device Configuration: Shows the information found on the product configuration page.
●
Network Summary: Shows the information found on the product network configuration
page.
●
Reports: Print the configuration and supplies status pages that the product generates.
●
Event Log: Shows a list of all product events and errors.
●
Device Information: Provides basic product and company information.
●
Paper Setup: Change the default paper-handling settings for the product.
●
Print Quality: Change the default print-quality settings for the product.
●
EcoSMART Console: Change the default times for entering Sleep mode or Auto Power
Down mode. Configure which events cause the product to wake.
●
Paper Types: Configure print modes that correspond to the paper types that the product
accepts.
●
System Setup: Change the system defaults for the product.
Print tab
Provides the ability to change
default print settings from your
computer.
Scan tab
(MFP models only)
●
Service: Perform the cleaning procedure on the product.
●
Save and Restore: Save the current settings for the product to a file on the computer.
Use this file to load the same settings onto another product or to restore these settings
to this product at a later time.
●
Administration: Set or change the product password. Enable or disable product features.
NOTE: The System tab can be password-protected. If this product is on a network, always
consult with the administrator before changing settings on this tab.
●
Printing: Change the default product print settings, such as number of copies and paper
orientation. These are the same options that are available on the control panel.
●
PCL5c: View and change the PCL5c settings.
●
PostScript: Turn off or on the Print PS Errors feature.
Configure the Scan to Network Folder and Scan to E-mail features.
●
Network Folder Setup: Configure folders on the network to which the product can save a
scanned file.
●
Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature.
●
Outg
for all emails sent from the product. Configure the SMTP Server information.
●
E-mail Address Book: Add or delete entries in the email address book.
●
E-mail Options: Configure a default subject line and body text. Configure default scan
settings for emails.
-mail Profiles: Set an email address that will appear as the “from” address
oing E
ENWW Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 67
Tab or section Description
Networking tab
(Network-connected products only)
Provides the ability to change
network settings from your
computer.
HP Web Services tab Use this tab to set up and use various Web tools with the product.
Network administrators can use this tab to control network-related settings for the product
when it is connected to an IP-based network. It also allows the network administrator to set
up Wireless Direct functionality. This tab does not appear if the product is directly connected
to a computer.
68 Chapter 7 Manage the product ENWW
Advanced configuration with HP Utility for OS X
Use the HP Utility to check product status or to view or change product settings from your computer.
You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based
network.
Open HP Utility
1. At the computer, open the System Preferences menu, and then click Print & Scan or Printers &
Scanners.
2. Select the product in the list.
3. Click the Options & Supplies button.
4. Click the Utility tab.
5. Click the Open Printer Utility button.
HP Utility features
The HP Utility toolbar includes these items:
●
Devices: Click this button to show or hide Mac products found by the HP Utility.
●
All Settings: Click this button to return to the HP Utility main view.
●
HP Support: Click this button to open a browser and go to the HP support Web site.
●
Supplies: Click this button to open the HP SureSupply Web site.
●
Registration: Click this button to open the HP registration Web site.
●
Recycling: Click this button to open the HP Planet Partners Recycling Program Web site.
HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the
tasks that you can perform with HP Utility.
Item Description
Supplies Status Show the product supplies status and provides links for ordering supplies online.
Device Information Show information about the currently selected product, including the product Service ID
(if assigned), the firmware version (FW Version), the Serial Number, and the IP address.
Commands Send special characters or print commands to the product after the print job.
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
Color Usage
(Color products only)
Show information about color jobs that the product has produced.
ENWW Advanced configuration with HP Utility for OS X 69
Item Description
File Upload Transfer files from the computer to the product. You can upload the following types of
Power Management Configure the product economy settings.
Update Firmware Transfer a firmware update file to the product.
HP Connected Access the HP Connected Web site.
Upload Fonts Upload fonts from the computer to the product.
Message Center Display error events that have occurred with the product.
Duplex Mode Turn on the automatic two-sided printing mode.
Network Settings
(Network-connected products only)
Supplies Management Configure how the product should behave when supplies are nearing the end of their
files:
◦
HP LaserJet printer command language (.PRN)
◦
Portable document format (.PDF)
◦
Postscript (.PS)
◦
Text (.TXT)
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour
settings, and other settings.
estimated life.
Trays Configuration Change paper size and type for each of the trays.
Additional Settings Open the HP Embedded Web Server (EWS) for the product.
NOTE: USB connections are not supported.
Proxy Server Settings Configure a proxy server for the product.
Scan to E-mail
(MFP products only)
Scan to Network Folder
(MFP products only)
Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to
email.
Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to a
network folder.
70 Chapter 7 Manage the product ENWW
Configure IP network settings
Introduction
Use the following sections to configure the product network settings.
●
Printer sharing disclaimer
●
View or change network settings
●
Rename the product on a network
●
Manually configure IPv4 TCP/IP parameters from the control panel
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems
and not of the HP printer drivers. Go to Microsoft at
View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
1. Open the HP Embedded Web Server (EWS):
a.
From the Home screen on the product control panel, touch the Connection Information
www.microsoft.com.
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the product on a network
If you want to rename the product on a network so that it can be uniquely identified, use the HP Embedded
Web Server.
1. Open the HP Embedded Web Server (EWS):
a.
From the Home screen on the product control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
ENWW Configure IP network settings 71
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Open the System tab.
3. On the Device Information page, the default product name is in the Device Status field. You can change
this name to uniquely identify this product.
NOTE: Completing the other fields on this page is optional.
4. Click the Apply button to save the changes.
Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.
1.
From the Home screen on the product control panel, touch the Setup
2. Scroll to and touch the Network Setup menu.
3. Touch the IPv4 Config Method menu, and then touch the Manual button.
4. Use the keypad on the touchscreen to enter the IP address, and touch the OK button. Touch the Yes
button to confirm.
5. Use the keypad on the touchscreen to enter the subnet mask, and touch the OK button. Touch the Yes
button to confirm.
6. Use the keypad on the touchscreen to enter the default gateway, and touch the OK button. Touch the
Yes button to confirm.
button.
72 Chapter 7 Manage the product ENWW
Product security features
Introduction
The product includes several security features to restrict who has access to configuration settings, to secure
data, and to prevent access to valuable hardware components.
●
Assign or change the system password using the Embedded Web Server
Assign or change the system password using the Embedded Web Server
Assign an administrator password for access to the product and the HP Embedded Web Server so that
unauthorized users cannot change the product settings.
1. Open the HP Embedded Web Server (EWS):
a.
From the Home screen on the product control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Click the Security tab.
3. Open the General Security menu.
4. In the area labeled Set the Local Administrator Password, enter the name to associate with the
password in the Username field.
5. Enter the password in the New Password field, and then enter it again in the Verify Password field.
NOTE: To change an existing password, first enter the existing password in the Old Password field.
6. Click the Apply button.
NOTE: Make note of the password and store it in a safe place.
ENWW Product security features 73
Economy settings
Introduction
The product includes several economy features to conserve energy and supplies.
●
Print with EconoMode
●
Configure the Sleep/Auto Off After setting
●
Set the Shut Down After delay and configure the product to use 1 watt or less of power
●
Configure the Delay Shut Down setting
Print with EconoMode
This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply
might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer
acceptable, consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the EconoMode check box.
Configure the Sleep/Auto Off After setting
1.
From the Home screen on the product control panel, touch the Setup
2. Open the following menus:
●
System Setup
●
Energy Settings
●
Sleep/Auto Off After
3. Select the time for the Sleep/Auto Off After delay.
button.
Set the Shut Down After delay and configure the product to use 1 watt or less of
power
NOTE: After the product shuts down, the power consumption is 1 watt or less.
1.
From the Home screen on the product control panel, touch the Setup
button.
2. Open the following menus:
74 Chapter 7 Manage the product ENWW
●
System Setup
●
Energy Settings
●
Shut Down After
3. Select the time for the Shut Down After delay.
NOTE: The default value is 4 hours.
Configure the Delay Shut Down setting
1.
On the product control panel, touch the Setup
2. Open the following menus:
●
System Setup
●
Energy Settings
●
Delay Shut Down
3. Select one of the delay options:
●
No Delay: The product shuts down after a period of inactivity determined by the Shut Down After
setting.
●
When Ports Are Active: When this option is selected the product will not shut down unless all ports
are inactive. An active network link will prevent the product from shutting down.
button.
ENWW Economy settings 75
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of
networked HP products, including printers, multifunction products, and digital senders. This single solution
allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging
environment — ultimately increasing business productivity by helping you save time, control costs, and
protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product features.
Go to
www.hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about
upgrades.
76 Chapter 7 Manage the product ENWW
Update the firmware
HP offers periodic product updates, new Web Services apps, and new features to existing Web Services apps.
Follow these steps to update the product firmware for a single product. When you update the firmware, Web
Service apps will update automatically.
There are two supported methods to perform a firmware update on this product. Use only one of the
following methods to update the product firmware.
Method one: Update the firmware using the control panel
Use these steps to load the firmware from the control panel (for network-connected products only), and/or
set the product to automatically load future firmware updates. For USB-connected products, skip to method
two.
1. Make sure the product is connected to a wired (Ethernet) or wireless network with an active Internet
connection.
NOTE: The product must be connected to the internet to update the firmware via a network
connection.
2. From the Home screen on the product control panel, open the Setup menu.
●
For touchscreen control panels, touch the Setup
●
For standard control panels, press the left or right arrow button.
3. Scroll to and open the Service menu, and then open the LaserJet Update menu.
NOTE: If the LaserJet Update option is not listed, use method two.
4. Check for updates.
●
For touchscreen control panels, touch Check for Updates Now.
●
For standard control panels, select Check for Update.
NOTE: The product automatically checks for an update, and if a newer version is detected, the update
process automatically starts.
5. Set the product to automatically update the firmware when updates become available.
From the Home screen on the product control panel, open the Setup menu.
●
For touchscreen control panels, touch the Setup
●
For standard control panels, press the left or right arrow button.
Scroll to and open the Service menu, open the LaserJet Update menu, and then select the Manage
Updates menu.
button.
button.
Set the product to automatically update the firmware.
●
For touchscreen control panels, set the Allow Updates option to YES, and then set the Check
automatically option to ON.
●
For standard control panels, set the Allow Updates option to YES, and then set the Automatic
Check option to ON.
ENWW Update the firmware 77
Method two: Update the firmware using the Firmware Update Utility
Use these steps to manually download and install the Firmware Update Utility from HP.com.
NOTE: This method is the only firmware update option available for products connected to the computer
via a USB cable. It also works for products connected to a network.
1. Go to www.hp.com/go/support, click the Drivers & Software link, type the product name in the search
field, press the ENTER button, and then select the product from the list of search results.
2. Select the operating system.
3. Under the Firmware section, locate the Firmware Update Utility.
4. Click Download, click Run, and then click Run again.
5. When the utility launches, select the product from the drop-down list, and then click Send Firmware.
NOTE: To print a configuration page to verify the installed firmware version before or after the update
process, click Print Config.
6. Follow the on-screen instructions to complete the installation, and then click the Exit button to close
the utility.
78 Chapter 7 Manage the product ENWW
8 Solve problems
●
Customer support
●
Control panel help system
●
Restore the factory-set defaults
●
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel
●
Product does not pick up paper or misfeeds
●
Clear paper jams
●
Improve print quality
●
Improve copy and scan image quality
●
Solve wired network problems
For more information:
www.hp.com/support/colorljM274MFP.
Go to
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 79
Customer support
Get telephone support for your country/region
Have the product name, serial number, date of purchase, and
problem description ready
Get 24-hour Internet support, and download software utilites and
drivers
Order additional HP service or maintenance agreements
Register your product
Country/region phone numbers are on the flyer that was in the
box with your product or at
www.hp.com/support/colorljM274MFP
www.hp.com/go/carepack
www.register.hp.com
www.hp.com/support/
80 Chapter 8 Solve problems ENWW
Control panel help system
The product has a built-in Help system that explains how to use each screen. To open the Help system, touch
the Help
For some screens, the Help opens to a global menu where you can search for specific topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that guide you through procedures, such as clearing jams.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for
that screen.
button in the upper-right corner of the screen.
If the product alerts you of an error or warning, touch the Help
the problem. The message also contains instructions to help solve the problem.
button to open a message that describes
ENWW Control panel help system 81
Restore the factory-set defaults
Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It
will not reset the page count, tray size, or language. To restore the product to the factory-default settings,
follow these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also
deletes any pages that are stored in the memory.
1.
On the product control panel, touch the Setup
2. Scroll to and touch the Service menu.
3. Scroll to and touch the Restore Defaults button, and then touch the OK button.
The product automatically restarts.
button.
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A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel
Cartridge is low: The product indicates when a toner cartridge level is low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now.
Cartridge is very low: The product indicates when the toner cartridge level is very low. Actual toner cartridge
life remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge
has ended.
Change the “Very Low” settings
You can change the way the product reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new toner cartridge.
1.
From the Home screen on the product control panel, touch the Setup
2. Open the following menus:
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System Setup
button.
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3. Select one of the following options:
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Order supplies
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter
Supply Settings
Black Cartridge or Color Cartridges
Very Low Setting
Select the Continue option to set the product to alert you that the toner cartridge is very low, but
to continue printing.
Select the Stop option to set the product to stop printing until you replace the toner cartridge.
Select the Prompt option to set the product to stop printing and prompt you to replace the toner
cartridge. You can acknowledge the prompt and continue printing. A customer configurable option
on this product is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or
never." This option is provided as a customer convenience and is not an indication these pages will
have acceptable print quality.
the product IP address or host name in the address/URL field. The
EWS contains a link to the HP SureSupply Web site, which
provides options for purchasing Original HP supplies.
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel 83
Product does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the product is not picking up paper from the tray or is
picking up multiple sheets of paper at one time.
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The product does not pick up paper
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The product picks up multiple sheets of paper
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The document feeder jams, skews, or picks up multiple sheets of paper
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
1. Open the product and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper size and type are set correctly on the product control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray.
5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed
the paper manually. Load paper, and continue.
6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened
with warm water.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan
the paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specifications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten
the stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray.
6. Make sure the printing environment is within recommended specifications.
The document feeder jams, skews, or picks up multiple sheets of paper
NOTE: This information applies to MFP products only.
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The original might have something on it, such as staples or self-adhesive notes, that must be removed.
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Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.
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Make sure that the top document-feeder cover is closed.
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The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.
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The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the
paper stack is straight and the guides are against the paper stack.
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The document feeder input tray or output bin might contain more than the maximum number of pages.
Make sure the paper stack fits below the guides in the input tray, and remove pages from the output
bin.
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Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
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Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth
moistened with warm water. If misfeeds still occur, replace the rollers.
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From the Home screen on the product control panel, scroll to and touch the Supplies button. Check the
status of the document-feeder kit, and replace it if necessary.
ENWW Product does not pick up paper or misfeeds 85
Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the product.
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Experiencing frequent or recurring paper jams?
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Paper jam locations
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Clear paper jams in the document feeder
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Clear paper jams in the single-sheet slot (Tray 1)
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Clear paper jams in Tray 2
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Clear paper jams in the rear door and the fuser area
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Clear paper jams in the output bin
Experiencing frequent or recurring paper jams?
Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem
continue with the next step until you have resolved the problem.
1. If paper has jammed in the product, clear the jam and then print a configuration page to test the
product.
2. Check that the tray is configured for the correct paper size and type on the product control panel. Adjust
paper settings if necessary.
a.
On the product control panel, press or touch the Setup
b. Open the System Setup menu.
c. Open the Paper setup menu.
d. Select the tray from the list.
e. Select Paper Type and then select the type of paper that is in the tray.
f. Select Paper Size and then select the size of paper that is in the tray.
3. Turn the product off, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the product.
a.
On the product control panel, press or touch the Setup
b. Open the Service menu.
c. Select Cleaning Page.
button.
button.
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d. Load plain letter or A4 paper when you are prompted.
e. Touch the OK button to begin the cleaning process.
The product prints the first side and then prompts you to remove the page from the output bin and
reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the
page that prints.
5. Print a configuration page to test the product.
a.
On the product control panel, press or touch the Setup
b. Open the Reports menu.
c. SelectConfiguration Report.
If none of these steps resolves the problem, the product might need service. Contact HP customer support.
Paper jam locations
1
2
3
button.
4
5
1 Document feeder See Clear paper jams in the document feeder on page 88.
2 Output bin See
3 Single-sheet priority feed
slot (Tray 1)
4 Tray 2 See
5 Rear door and fuser area See
ENWW Clear paper jams 87
Clear paper jams in the output bin on page 96.
Clear paper jams in the single-sheet slot (Tray 1) on page 90.
See
Clear paper jams in Tray 2 on page 92.
Clear paper jams in the rear door and the fuser area on page 94.
Clear paper jams in the document feeder
The following information describes how to clear paper jams in the document feeder. When a jam occurs, the
control panel displays an animation that assists in clearing the jam.
1. Open the document-feeder cover.
2. Remove any jammed paper.
3. Close the scanner lid.
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4. Lift the document feeder input tray to provide
better access to the document feeder output bin,
and then remove any jammed paper from the
output area.
5. Open the scanner lid. If paper is jammed behind
the white plastic backing, gently pull it out.
6. Lower the scanner lid.
NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted tightly against
the document. Remove all staples and paper clips from original documents.
ENWW Clear paper jams 89
NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals
that are printed on plain paper.
Clear paper jams in the single-sheet slot (Tray 1)
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
1. Pull Tray 2 completely out of the product.
2. Push down on the single-sheet priority feed slot,
and then pull out the feed slot tray.
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