HP LaserJet M1005 MFP
User Guide
HP LaserJet M1005 MFP
User Guide
Copyright and License
emark Credits
Trad
© 2007 Copyright Hewlett-Packard
Development Company, LP
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained in this document
is subject to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Part number CB376-90940
2, 4/2009
Edition
Adobe® and PostScript® are trademarks of
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Microsoft®, Windows®, and Windows® XP
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ENERGY STAR® and the ENERGY STAR
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United States Environmental Protection
Agency.
Table of contents
1 Device basics
Device features .................................................................................................................................... 2
Device parts ......................................................................................................................................... 3
Front view ............................................................................................................................ 3
Back view ............................................................................................................................. 3
Control panel ....................................................................................................................... 4
2 Software
Minimum system requirements ............................................................................................................ 6
Supported operating systems ............................................................................................................... 6
Software installation ............................................................................................................................. 7
Printer driver ......................................................................................................................................... 8
Printer-driver Help ................................................................................................................ 8
Changing printer-driver settings ........................................................................................... 9
Software for Windows ........................................................................................................................ 10
HP LaserJet Scan software ............................................................................................... 10
Installing Windows device software ................................................................................... 10
Uninstalling Windows device software ............................................................................... 10
Software for Macintosh ....................................................................................................................... 11
Installing Macintosh device software ................................................................................. 11
Uninstalling Macintosh device software ............................................................................ 11
3 Media specifications
General guidelines ............................................................................................................................. 14
Choosing paper and other media ....................................................................................................... 14
HP media ........................................................................................................................... 14
Media to avoid ................................................................................................................... 14
Media that can damage the device .................................................................................... 15
Guidelines for using media ................................................................................................................. 16
Paper ................................................................................................................................. 16
Colored paper .................................................................................................................... 17
Custom-size media ............................................................................................................ 17
Labels ................................................................................................................................ 17
Label construction ............................................................................................. 17
ENWW iii
Supported media weights and sizes ................................................................................................... 21
Printing and storage environment ...................................................................................................... 22
4 Using the device
Loading media .................................................................................................................................... 24
Controlling print jobs ........................................................................................................................... 26
Using the device control panel ........................................................................................................... 27
Transparencies .................................................................................................................. 17
Envelopes .......................................................................................................................... 18
Envelope construction ....................................................................................... 18
Envelopes with double-side seams ................................................................... 18
Envelopes with adhesive strips or flaps ............................................................ 19
Envelope storage .............................................................................................. 19
Card stock and heavy media ............................................................................................. 19
Card stock construction ..................................................................................... 19
Card stock guidelines ........................................................................................ 19
Letterhead and preprinted forms ....................................................................................... 20
Loading documents to copy or scan .................................................................................. 24
Loading input trays ............................................................................................................ 24
Priority input tray ............................................................................................... 24
Main input tray (tray 1) ...................................................................................... 25
Print-settings priorities ....................................................................................................... 26
Selecting a source ............................................................................................................. 26
Selecting a type or size ...................................................................................................... 26
Changing the control-panel display language .................................................................... 27
Changing the default media size and type ......................................................................... 27
To change the default media size ..................................................................... 27
To change the default media type ..................................................................... 28
5 Printing
Using features in the Windows printer driver ...................................................................................... 30
Creating and using quick sets ............................................................................................ 30
Creating and using watermarks ......................................................................................... 31
Resizing documents .......................................................................................................... 31
Setting a custom paper size from the printer driver ........................................................... 32
Using different paper and printing covers .......................................................................... 32
Printing a blank first page or last page .............................................................................. 32
Printing multiple pages on one sheet of paper .................................................................. 32
Printing on both sides ........................................................................................................ 33
Using features in the Macintosh printer driver .................................................................................... 35
Creating and using presets ................................................................................................ 35
Printing a cover page (Macintosh) ..................................................................................... 36
Printing multiple pages on one sheet of paper (Macintosh) ............................................... 36
iv ENWW
6 Copy
Printing on both sides (Macintosh) .................................................................................... 37
Printing on special media ................................................................................................................... 39
Using archive print .............................................................................................................................. 39
Canceling a print job ........................................................................................................................... 40
Starting a copy job .............................................................................................................................. 42
Canceling a copy job .......................................................................................................................... 42
Adjusting the copy quality ................................................................................................................... 42
Adjusting the lighter/darker (contrast) setting ..................................................................................... 44
Reducing or enlarging copies ............................................................................................................. 45
Adjusting the copy size ...................................................................................................... 45
Copying multiple pages on one sheet of paper ................................................................. 46
Changing the number of copies ......................................................................................................... 47
Copying onto media of different types and sizes ................................................................................ 48
Copying two-sided documents ........................................................................................................... 50
Copying photos and books ................................................................................................................. 52
Viewing copy settings ......................................................................................................................... 53
7 Scan
Understanding scanning methods ...................................................................................................... 56
Scanning by using HP LaserJet Scan (Windows) .............................................................................. 57
Canceling a scan job .......................................................................................................................... 57
Scanning by using other software ...................................................................................................... 58
Using TWAIN-compliant and WIA-compliant software ...................................................... 58
Scanning from a TWAIN-enabled program ....................................................... 58
Scanning from a WIA-enabled program (Windows XP or
Windows Server 2003) ...................................................................................... 58
Scanning a photo or a book ............................................................................................................... 59
Scanning by using optical character recognition (OCR) software ...................................................... 60
Readiris .............................................................................................................................. 60
Scanner resolution and color .............................................................................................................. 61
Resolution and color guidelines ......................................................................................... 62
Resolution ......................................................................................................... 62
Color .................................................................................................................. 62
8 Managing and maintaining the device
Information pages ............................................................................................................................... 64
Managing supplies ............................................................................................................................. 65
Checking supplies status ................................................................................................... 65
Storing supplies ................................................................................................................. 65
To scan from a TWAIN-enabled program ......................................... 58
To scan from a WIA-enabled program ............................................. 58
ENWW v
Cleaning the device ............................................................................................................................ 67
Changing the print cartridge ............................................................................................................... 69
9 Problem solving
Problem-solving checklist ................................................................................................................... 72
Clearing jams ..................................................................................................................................... 74
Control-panel messages .................................................................................................................... 80
Print problems .................................................................................................................................... 83
Copy problems ................................................................................................................................... 91
Scan problems ................................................................................................................................... 95
Replacing and recycling supplies ...................................................................................... 65
Redistribute toner .............................................................................................................. 65
HP policy on non-HP supplies ........................................................................................... 65
HP fraud hotline ................................................................................................................. 66
To clean the exterior .......................................................................................................... 67
To clean the scanner glass ................................................................................................ 67
To clean the lid backing ..................................................................................................... 67
To clean the paper path ..................................................................................................... 68
Causes of jams .................................................................................................................. 74
Tips to avoid jams ............................................................................................................. 74
Where to look for jams ....................................................................................................... 75
Input trays .......................................................................................................................... 76
Output bin .......................................................................................................................... 78
Print-cartridge area ............................................................................................................ 78
Alert and warning messages ............................................................................................ 80
Alert and warning message tables .................................................................... 80
Critical error messages ...................................................................................................... 81
Critical error message tables ............................................................................ 81
Print quality problems ........................................................................................................ 83
Improving print quality ....................................................................................... 83
Understanding print-quality settings ................................................. 83
Identifying and correcting print defects ............................................................. 84
Print-quality checklist ........................................................................ 84
General print-quality issues .............................................................. 84
Media-handling problems .................................................................................................. 88
Print-media guidelines ....................................................................................... 88
Solving print-media problems ............................................................................ 89
Performance problems ...................................................................................................... 90
Preventing problems .......................................................................................................... 91
Image problems ................................................................................................................. 91
Media-handling problems .................................................................................................. 92
Performance problems ...................................................................................................... 94
Solving scanned-image problems ...................................................................................... 95
vi ENWW
Scan-quality problems ....................................................................................................... 96
Preventing problems ......................................................................................... 96
Solving scan-quality problems .......................................................................... 96
Control-panel display problems .......................................................................................................... 97
Solving common Macintosh problems ................................................................................................ 98
Problems with Mac OS X V10.3 and Mac OS X V10.4 ...................................................... 98
Problem-solving tools ....................................................................................................................... 100
Restoring the factory-set defaults .................................................................................... 100
Reducing paper curl ......................................................................................................... 100
Appendix A Accessories and ordering information
Supplies ............................................................................................................................................ 102
Cable and interface accessories ...................................................................................................... 102
User-replaceable parts ..................................................................................................................... 102
Paper and other print media ............................................................................................................. 102
Appendix B Service and support
Hewlett-Packard limited warranty statement .................................................................................... 106
Print Cartridge Limited Warranty Statement ..................................................................................... 107
Availability of support and service .................................................................................................... 108
HP Customer Care ........................................................................................................................... 108
Hardware service ............................................................................................................................. 109
Extended warranty ........................................................................................................................... 109
Guidelines for repacking the device ................................................................................................. 110
Appendix C Device specifications
Physical specifications ..................................................................................................................... 112
Electrical specifications .................................................................................................................... 112
Power consumption .......................................................................................................................... 112
Environmental specifications ............................................................................................................ 112
Acoustic emissions ........................................................................................................................... 113
Appendix D Regulatory information
FCC compliance ............................................................................................................................... 116
Environmental Product Stewardship program .................................................................................. 116
Protecting the environment .............................................................................................. 116
Ozone production ............................................................................................................ 116
Power consumption ......................................................................................................... 116
HP LaserJet printing supplies .......................................................................................... 118
Disposal of waste equipment by users in private household in the European Union ...... 119
Material safety data sheet ................................................................................................ 119
For more information ....................................................................................................... 119
Declaration of conformity ................................................................................................................. 120
ENWW vii
Country-/region-specific safety statements ...................................................................................... 121
Laser safety statement .................................................................................................... 121
Canadian DOC statement ................................................................................................ 121
Korean EMI statement ..................................................................................................... 121
Finnish laser statement .................................................................................................... 122
Glossary ........................................................................................................................................................... 123
Index ................................................................................................................................................................. 125
viii ENWW
1 Device basics
Device features
●
Device parts
●
ENWW 1
Device features
Print
Copy
Memory
Paper handling
Scan
Printer driver features
Interface connections
Prints letter-size pages at speeds up to 15 pages per minute (ppm) and A4-size pages at
●
speeds up to 14 ppm
Prints at 600 dots per inch (dpi) and FastRes 1200 dpi
●
Includes adjustable settings to optimize print quality
●
Average yield for the standard black print cartridge is 2000 pages in accordance with ISO/
●
IEC 19752. Actual yield depends on specific use.
Copies at 300 dots per inch (dpi)
●
For more information, see
Includes 32-megabyte (MB) random-access memory (RAM)
●
Priority input tray holds up to 10 pages
●
Tray 1 holds up to 150 sheets of print media or 10 envelopes
●
Output bin holds up to 100 sheets of print media
●
Provides 1200 pixels per inch (ppi) full-color scanning
●
For more information, see
FastRes 1200 produces 1200-dots-per-inch (dpi) print quality for fast, high-quality printing
●
of business text and graphics
Includes a Hi-Speed USB 2.0 port
●
Copy on page 41.
Scan on page 55.
Environmental features
Economical printing
Accessibility
ENERGY STAR®-qualified
●
Provides N-up printing (printing more than one page on a sheet). See
●
pages on one sheet of paper on page 32 or Printing multiple pages on one sheet of
paper (Macintosh) on page 36.
Provides an EconoMode setting, which uses less toner
●
Online user guide is compatible with text screen-readers.
●
Print cartridges can be installed and removed by using one hand.
●
All doors and covers can be opened by using one hand.
●
Printing multiple
2 Chapter 1 Device basics ENWW
Device parts
Before using the HP LaserJet M1005, familiarize yourself with the parts of the device.
Front view
6
1 Flatbed scanner cover
2 Control panel
3 Cartridge-door release
1
2
3
4
5
4 Output bin
5 Priority input tray
6 Tray 1
Back view
7 Hi-Speed USB 2.0 port
8 Power switch
8
7
9
9 Power receptacle
ENWW Device parts 3
Control panel
1
1 Control-panel display
2 Left arrow button
3 Menu/Enter/OK button
2
3
9
4
5
6
7
8
Shows status information, menus, and error messages
●
Navigates to the previous item in the list, or decreases the value of numeric
●
items. With some numeric items, pressing the button once decreases the value
by 1, while pressing and holding the button decreases the value by 10.
Activates the control-panel menus
●
Clears an error condition when the condition is clearable
●
Saves the selected value for an item
●
Performs the action that is associated with the item that is highlighted on the
●
control-panel display
4 Right arrow button
5 Cancel button
6 More Copy Settings button
7 Lighter/Darker button
8 # Copies button
9 Start Copy button
Navigates to the next item in the list, or increases the value of numeric items.
●
With some numeric items, pressing the button once increases the value by 1,
while pressing and holding the button increases the value by 10.
Cancels the current print, copy, or scan job in process and expels all of the
●
active pages from the paper path. The time that it takes to cancel the job
depends on the size of the print job. (Press the button only once.) Also clears
continuable errors that are associated with the canceled job.
Exits the control-panel menus
●
Provides access to copy settings for the current copy job
●
Provides access to copy contrast settings for the current copy job
●
Provides a way to change the number of copies printed for a the current copy
●
job
Starts a copy job
●
4 Chapter 1 Device basics ENWW
2Software
Minimum system requirements
●
Supported operating systems
●
Software installation
●
Printer driver
●
Software for Windows
●
Software for Macintosh
●
ENWW 5
Minimum system requirements
In order to install and use the device software, your computer must meet the following minimum
requirements:
Windows requirements
Pentium II (233 MHz) processor
●
64 MB of RAM
●
35 MB of disk space
●
SVGA 800x600 16-bit color monitor
●
Macintosh requirements
G3, G4, or G5 PowerPC processor
●
128 MB of RAM
●
30 to 50 MB of disk space
●
Supported operating systems
The device comes with software for the following operating systems:
Windows XP
●
Windows 2000
●
Windows Server 2003 (printer driver only)
●
Mac OS X V10.3 and later
●
6 Chapter 2 Software ENWW
Software installation
If the computer meets the recommended minimum requirements, the installation process includes the
following software.
HP LaserJet Scan software program and driver
●
Readiris OCR (not installed with other software; separate installation is required)
●
Printer drivers (Windows and Mac)
●
TWAIN driver (Mac)
●
ENWW Software installation 7
Printer driver
The device comes with software for Windows and Macintosh that allows the computer to communicate
with the device. This software is called a printer driver. Printer drivers provide access to device features,
such as printing on custom-sized paper, resizing documents, and inserting watermarks.
NOTE: The most recent drivers are available at www.hp.com. Depending on the configuration of
Windows-based computers, the installation program for the product software automatically checks the
computer for Internet access in order to obtain the latest drivers.
Printer-driver Help
Printer-driver Help is separate from program Help. The printer-driver help provides explanations for the
buttons, check boxes, and drop-down lists that are in the printer driver. It also includes instructions for
performing common printing tasks, such as printing on both sides, printing multiple pages on one sheet,
and printing the first page or covers on different paper.
Activate the printer-driver Help screens in one of the following ways:
Windows Macintosh
In the printer driver Properties dialog box, click the
●
Help button.
Press the F1 key on the computer keyboard.
●
Click the question-mark symbol in the upper-right corner
●
of the printer driver.
Right-click on any item in the driver, and then click What's
●
This?.
In the Print dialog box, click the ? button.
8 Chapter 2 Software ENWW
Changing printer-driver settings
Use one of the following methods to open the printer drivers from the computer in order to change
settings:
Operating System To change the settings for all
print jobs until the software
program is closed
Windows 2000, XP,
and Server 2003
Mac OS X V10.3 and
Mac OS X V10.4
1. On the File menu in the
software program, click
Print.
2. Select the name of the
printer, and then click
Properties or
Preferences.
The steps can vary; this
procedure is most common.
1. On the File menu, click
Print.
2. Change the settings that
you want on the various
pop-up menus.
To change the print job default
settings (for example, select a
specific media type or size by
default)
1. Click Start, click Settings,
and then click Printers or
Printers and Faxes.
2. Right-click the printer icon,
and then select Printing
Preferences.
1. On the File menu, click
Print.
2. Change the settings that
you want on the various
pop-up menus.
3. On the Presets pop-up
menu, click Save as and
type a name for the preset.
These settings are saved in the
Presets menu. To use the new
settings, you must select the
saved preset option every time
you open a program and print.
To change the configuration
settings (for example, enable
or disable manual duplexing)
1. Click Start, click Settings,
and then click Printers or
Printers and Faxes.
2. Right-click the printer icon,
and then select
Properties.
3. Click the Device Settings
tab.
1. Open Printer Setup Utility
by selecting the hard drive,
clicking Applications,
clicking Utilities, then
double-clicking Printer
Setup Utility.
2. Click on the print queue.
3. On the Printers menu, click
Show Info.
4. Click the Installable
Options menu.
ENWW Printer driver 9
Software for Windows
See the getting started guide for installation instructions, and see the Readme file for the latest software
information.
HP LaserJet Scan software
The software CD includes the HP LaserJet Scan software. See the Readme file that is provided on the
CD for additional included software and for supported languages.
Installing Windows device software
Insert the software CD that came with the printer into the computer CD-ROM drive. Follow the onscreen installation instructions.
NOTE: If the Welcome screen does not open, click Start on the Windows task bar, click Run, type
Z:\setup (where Z is your CD drive letter), and click OK.
Uninstalling Windows device software
1. Click Start, and then click All Programs.
2. Click HP, and then click HP LaserJet M1005 MFP.
3. Click Uninstall HP LaserJet M1005 MFP, and then follow the onscreen instructions to remove the
software.
10 Chapter 2 Software ENWW
Software for Macintosh
This section describes how to install Macintosh printing system software.
Installing Macintosh device software
1. Connect a USB cable between the USB port on the printer and the USB port on the computer. Use
a standard 2-meter (6.56-foot) USB cable.
2. Insert the printer CD into the CD-ROM drive and run the installer.
The Printer Setup Utility should automatically launch. If it does not launch, continue to the next
step.
3. Double-click the hard drive icon on the desktop.
4. Open the Applications folder, and then open the Utilities folder.
5. Double-click Printer Setup Utility, and then follow the onscreen instructions to install the software.
Uninstalling Macintosh device software
1. Double-click the hard drive icon on the desktop.
2. Open the Applications folder, and then open the Utilities folder.
3. Double-click Printer Setup Utility.
4. In the Printer Setup Utility, select the device, and then click Delete on the toolbar.
ENWW Software for Macintosh 11
12 Chapter 2 Software ENWW
3 Media specifications
General guidelines
●
Choosing paper and other media
●
Guidelines for using media
●
Supported media weights and sizes
●
Printing and storage environment
●
ENWW 13
General guidelines
Some media might meet all of the guidelines in this manual and still not produce satisfactory results.
This problem might be the result of improper handling, unacceptable temperature and humidity levels,
or other variables over which Hewlett-Packard has no control.
Before purchasing large quantities of print media, always test a sample and make sure that the print
media meets the requirements specified in this user guide and in the HP LaserJet Printer Family Print
Media Guide, which you can view on the Web at
information, see
CAUTION: Using media that does not meet HP specifications can cause problems for the device,
requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements.
The device accepts a variety of media, such as cut-sheet paper (including up to 100% recycled-fibercontent paper), envelopes, labels, transparencies, LaserJet glossy paper, HP LaserJet Tough paper,
and custom-size paper. Properties such as weight, composition, grain, and moisture content are
important factors that affect performance and output quality. Media that does not meet the guidelines
outlined in this manual can cause the following problems:
Poor print quality
●
Increased jams
●
Premature wear on the device, requiring repair
●
Accessories and ordering information on page 101.
www.hp.com/support/ljpaperguide. For ordering
Choosing paper and other media
Properties such as weight, grain, and moisture content are important factors that affect performance
and quality. To achieve the best possible print quality, only use high-quality media that is designed for
laser printers. See
NOTE: Always test a sample of the media before you purchase large quantities. Your media supplier
should understand the requirements specified in the HP LaserJet Printer Family Print Media Guide
(HP part number 5963-7863). See
HP media
HP recommends that you use HP LaserJet media in the device.
Media to avoid
The device can handle many types of media. Using media that is outside the specifications degrades
print quality and increases the chance of jams occurring.
Do not use media that is too rough.
●
Do not use media that contains cutouts or perforations other than standard 3-hole punched paper.
●
Do not use multipart forms.
●
Do not use paper that contains a watermark if you are printing solid patterns.
●
Guidelines for using media on page 16 for detailed paper and media specifications.
Guidelines for using media on page 16 for more information.
14 Chapter 3 Media specifications ENWW
Media that can damage the device
In rare circumstances media can damage the device. Avoid the following types of media to prevent
possible damage:
Do not use media with staples attached.
●
Do not use transparencies designed for inkjet printers or other low-temperature printers. Use only
●
transparencies that are specified for use with HP LaserJet printers.
Do not use photo paper intended for inkjet printers.
●
Do not use paper that is embossed or coated and is not designed for the temperature of the image-
●
fuser. Select media that can tolerate temperatures of 200°C (392°F) for 0.1 second.
HP manufactures a media that is designed for the device.
Do not use letterhead paper that was produced with low-temperature dyes or thermography.
●
Preprinted forms or letterhead must use inks that can tolerate temperatures of 200°C (392°F) for
0.1 second.
Do not use any media that produces emissions, or that melts, offsets, or discolors when exposed
●
to 200°C (392°F) for 0.1 second.
To order HP LaserJet printing supplies, go to
ghp/buyonline.html/ worldwide.
www.hp.com/go/ljsupplies in the U.S. or to www.hp.com/
ENWW Choosing paper and other media 15
Guidelines for using media
The following sections provide guidelines and instructions for printing on transparencies, envelopes,
and other special media. Guidelines and specifications are included to help you select media that
optimizes print quality and avoid media that can cause jams or damage the device.
Paper
For best results, use conventional 80-g/m2 or 20-lb paper. Make sure that the paper is of good quality
and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.
If you are unsure about what type of paper you are loading (such as bond or recycled), check the label
on the package of paper.
Some paper causes print quality problems, jamming, or damage to the device.
Symptom Problem with paper Solution
Poor print quality or toner adhesion
Problems with feeding
Dropouts, jamming, or curl Stored improperly Store paper flat in its moisture-proof
Increased gray background shading Might be too heavy Use lighter paper.
Excessive curl
Problems with feeding
Jamming or damage to device Cutouts or perforations Do not use paper with cutouts or
Problems with feeding Ragged edges Use good quality paper.
Too moist, too rough, too smooth, or
embossed
Too moist, wrong grain direction, or
short-grain construction
Try another kind of paper that has a
smoothness rating of 100-250 Sheffield
and has 4-6 % moisture content.
Check the device and make sure that the
appropriate media type has been
selected.
wrapping.
Use long-grain paper.
Check the device and make sure that the
appropriate media type has been
selected.
perforations.
NOTE: The device uses heat and pressure to fuse toner to the paper. Make sure that any colored
paper or preprinted forms use inks that are compatible with the fuser temperature of 200°C (392°F) for
0.1 second.
Do not use letterhead that is printed with low-temperature inks, such as those used in some types of
thermography.
Do not use raised letterhead.
Do not use transparencies that are designed for inkjet printers or other low-temperature printers. Use
only transparencies that are specified for use with HP LaserJet printers.
16 Chapter 3 Media specifications ENWW
Colored paper
Colored paper should be of the same high quality as white xerographic paper.
●
Pigments used must be able to withstand the fuser temperature of 200°C (392°F) for 0.1 second
●
without deterioration.
Do not use paper with a colored coating that was added after the paper was produced.
●
Custom-size media
Use the main input tray for multiple sheets. See Supported media weights and sizes on page 21 for
the supported media sizes.
CAUTION: Make sure that the sheets are not stuck together before you load them.
Labels
HP recommends that you print labels from the priority input tray. See Loading media on page 24 for
more information.
CAUTION: Do not feed a sheet of labels through the device more than once. The adhesive degrades
and might damage the device.
Label construction
When selecting labels, consider the quality of the following components:
Adhesives: The adhesive material should be stable at 200°C (392°F), the maximum fuser
●
temperature.
Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets
●
that have spaces between the labels, causing serious jams.
Curl: Before printing, labels must lie flat with no more than 13 mm (0.5 inch) of curl in any direction.
●
Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.
●
Transparencies
Transparencies must be able to withstand 200°C (392°F), the maximum fuser temperature.
CAUTION: You can print transparencies from the 150-sheet tray (tray 1). However, do not load more
than 75 transparencies at one time into the tray.
ENWW Guidelines for using media 17
Envelopes
HP recommends that you print envelopes from the priority input tray. See Loading media
on page 24 for more information.
Envelope construction
Envelope construction is critical. Envelope fold lines can vary considerably, not only between
manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes
depends upon the quality of the envelopes. When selecting envelopes, consider the following
components:
Weight: The weight of the envelope paper should not exceed 90 g/m
●
result.
Construction: Before printing, envelopes should lie flat with less than 6 mm (0.25 inch) of curl,
●
and should not contain air. Envelopes that trap air can cause problems. Do not use envelopes that
contain clasps, snaps, tie strings, transparent windows, holes, perforations, cutouts, synthetic
materials, stamping, or embossing. Do not use envelopes with adhesives that require pressure to
seal them.
Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged. Make
●
sure that the envelopes do not have any exposed adhesive.
Envelopes with double-side seams
2
(24 lb), or jamming might
An envelope with double-side-seam construction has vertical seams at both ends of the envelope rather
than diagonal seams. This style might be more likely to wrinkle. Make sure that the seam extends all
the way to the corner of the envelope as shown in the following illustration:
1
2
1 Acceptable envelope construction
2 Unacceptable envelope construction
18 Chapter 3 Media specifications ENWW
Envelopes with adhesive strips or flaps
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use
adhesives compatible with the heat and pressure in the device: 200°C (392°F). The extra flaps and
strips might cause wrinkling, creasing, or jams.
Envelope storage
Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air is
trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.
Card stock and heavy media
You can print many types of card stock from the input tray, including index cards and postcards. Some
card stock performs better than others because its construction is better suited for feeding through a
laser printer.
For optimum performance, do not use paper heavier than 157 g/m
cause misfeeds, stacking problems, jams, poor toner fusing, poor print quality, or excessive mechanical
wear.
NOTE: You might be able to print on heavier paper if you do not fill the input tray to capacity and if
you use paper with a smoothness rating of 100-180 Sheffield.
2
(42 lb). Paper that is too heavy might
In either the software program or the printer driver, select Heavy (106 g/m2 to 163 g/m2; 28- to 43-lb
bond) or Cardstock (135 g/m
that is configured for heavy paper. Because this setting affects all print jobs, it is important to return the
device back to its original settings after the job has printed.
Card stock construction
Smoothness: 135-157 g/m
●
100-180 Sheffield. 60-135 g/m
100-250 Sheffield.
Construction: Card stock should lie flat with less than 5 mm (0.2 inch) of curl.
●
Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.
●
Card stock guidelines
Set margins at least 2 mm (0.08 inch) away from the edges.
●
Use tray 1 for card stock (135 g/m
●
2
to 216 g/m2; 50- to 80-lb cover) as the media type, or print from a tray
2
(36-42 lb) card stock should have a smoothness rating of
2
(16-36 lb) card stock should have a smoothness rating of
2
to 216 g/m2; 50- to 80-lb cover).
ENWW Guidelines for using media 19
Letterhead and preprinted forms
Letterhead is premium paper that often has a watermark, sometimes uses cotton fiber, and is available
in a wide range of colors and finishes with matching envelopes. Preprinted forms can be made of a
broad spectrum of paper types ranging from recycled to premium.
Many manufacturers now design these grades of paper with properties optimized for laser printing and
advertise the paper as laser compatible or laser guaranteed. Some of the rougher surface finishes, such
as cockle, laid, or linen, might require the special fuser modes that are available on some printer models
to achieve adequate toner adhesion.
NOTE: Some page-to-page variation is normal when printing with laser printers. This variation cannot
be observed when printing on plain paper. However, this variation is obvious when printing on preprinted
forms because the lines and boxes are already placed on the page.
To avoid problems when using preprinted forms, embossed paper, and letterhead, observe the following
guidelines:
Avoid using low-temperature inks (the kind used with some types of thermography).
●
Use preprinted forms and letterhead paper that have been printed by offset lithography or
●
engraving.
Use forms that have been created with heat-resistant inks that will not melt, vaporize, or release
●
emissions when heated to 200°C (392°F) for 0.1 second. Typically, oxidation-set or oil-based inks
meet this requirement.
When the form is preprinted, be careful not to change the moisture content of the paper, and do
●
not use materials that change the paper's electrical or handling properties. Seal the forms in
moisture-proof wrap to prevent moisture changes during storage.
Avoid processing preprinted forms that have a finish or coating.
●
Avoid using heavily embossed or raised-letterhead papers.
●
Avoid papers that have heavily textured surfaces.
●
Avoid using offset powders or other materials that prevent printed forms from sticking together.
●
NOTE: To print a single-page cover letter on letterhead, followed by a multiple-page document, feed
the letterhead face up in the priority input tray, and load the standard paper in the main input tray (tray 1).
The device automatically prints from the priority input tray first.
20 Chapter 3 Media specifications ENWW
Supported media weights and sizes
For optimum results, use conventional 80 to 90 g/m2 (20 to 24 lb) photocopy paper. Verify that the paper
is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, and bent
edges.
NOTE: The device supports a wide range of standard and custom sizes of print media. The capacity
of trays and bins can vary depending on media weight and thickness and on environmental conditions.
Use only transparencies that are designed for use with HP LaserJet printers. Inkjet and monochrome
transparencies are not supported for the device.
Table 3-1 Priority input tray specifications
Media Dimensions
1
Weight Capacity
2
Paper Minimum: 89 x 44 mm (3.5 x
1.75 inches)
Maximum: 216 x 356 mm (8.5 x
14 inches)
HP Cover paper
3
Same as the preceding listed
minimum and maximum sizes
Transparencies and opaque
film
4
Labels
Envelopes
1
The device supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes.
2
Capacity can vary depending on media weight and thickness, and environmental conditions.
3
Hewlett-Packard does not guarantee results when printing with other types of heavy paper.
4
Smoothness: 100 to 250 (Sheffield).
Table 3-2 Tray 1 specifications
Media Dimensions
Minimum size 76 x 127 mm (3 x 5 inches)
Maximum size
216 x 356 mm (8.5 x 14 inches)
1
42 to 260 g/m2 (11 to 69 lb) Up to 10 sheets of 80 g/m2 or 20 lb
paper
2
203 g/m
(75 lb cover)
Thickness: 0.10 to 0.13 mm (3.9
1 sheet
1 transparency
to 5.1 mils)
Thickness: up to 0.23 mm (up to
1 sheet of labels
9 mils)
Up to 90 g/m
Weight Capacity
2
(16 to 24 lb)
Up to 10
2
60 to 163 g/m2 (16 to 43 lb) 150 sheets of 80 g/m2 (20 lb)
paper
Letter 216 x 279 mm (8.5 x 11 inches)
A4 210 x 297 mm (8.3 x 11.7 inches)
Legal 216 x 356 mm (8.5 x 14 inches)
A5 148 x 210 mm (5.8 x 8.3 inches)
B5 (ISO) 176 x 250 mm (6.9 x 9.9 inches)
B5 (JIS) 182 x 257 mm (7.2 x 10 inches)
Executive 191 x 267 mm (7.3 x 10.5 inches)
8.5 x 13 inches 216 x 330 mm (8.5 x 13 inches)
1
The device supports a wide range of standard sizes of print media. Check the printer driver for supported sizes.
2
Capacity can vary depending on the media weight and thickness, and environmental conditions.
ENWW Supported media weights and sizes 21
Printing and storage environment
Ideally, the printing and media-storage environment should be at or near room temperature, and not too
dry or too humid. Remember that paper absorbs and loses moisture rapidly.
Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold
causes it to condense on the sheets. Heating systems and air conditioners remove most of the humidity
from a room. As paper is opened and used, it loses moisture, causing streaks and smudging. Humid
weather or water coolers can cause the humidity to increase in a room. As paper is opened and used
it absorbs any excess moisture, causing light print and dropouts. Also, as paper loses and gains moisture
it can distort. This issue can cause jams.
As a result, paper storage and handling are as important as the paper-making process itself. Paper
storage environmental conditions directly affect the feed operation and print quality.
Care should be taken not to purchase more paper than can be easily used in a short time (about three
months). Paper stored for long periods can experience heat and moisture extremes, which can cause
damage. Planning is important to prevent damage to a large supply of paper.
Unopened paper in sealed reams can remain stable for several months before use. Opened packages
of paper have more potential for environmental damage, especially if they are not wrapped with a
moisture-proof barrier.
The media-storage environment should be maintained to ensure optimum performance. The required
condition is 20° to 24°C (68° to 75°F), with a relative humidity of 45% to 55%. The following guidelines
are helpful when evaluating the storage environment:
Print media should be stored at or near room temperature.
●
The air should not be too dry or too humid.
●
The best way to store an opened ream of paper is to rewrap it tightly in its moisture-proof wrapping.
●
If the device environment is subject to extremes, unwrap only the amount of paper to be used
during the day's operation to prevent unwanted moisture changes.
Avoid storing paper and print media near heating and air conditioning vents or near windows and
●
doors that are frequently open.
22 Chapter 3 Media specifications ENWW
4 Using the device
Loading media
●
Controlling print jobs
●
Using the device control panel
●
ENWW 23
Loading media
The following sections describe how to load media into the different input trays.
CAUTION: Printing on wrinkled, folded, or damaged media can cause jams. See Guidelines for using
media on page 16 for more information.
Loading documents to copy or scan
Use these instructions to load originals into the device for scanning.
1. Lift the flatbed scanner cover.
2. Place the original document face-down on the flatbed scanner with the upper-left corner of the
document at the lower-right corner of the glass.
3. Gently close the lid.
The document is ready to be copied or scanned.
Loading input trays
Priority input tray
The priority input tray on the HP LaserJet M1005 MFP holds up to 10 sheets of media up to 80 g/m
(20 lb) in weight or one envelope, transparency, or card. Load media with the top forward and the side
to be printed facing up. To prevent jams and skewing, always adjust the side media guides before
feeding the media.
2
24 Chapter 4 Using the device ENWW
Main input tray (tray 1)
The main input tray holds up to 150 pages of 80 g/m2 or 20 lb paper or fewer pages of heavier media
(15 mm (0.6 in) or less stack height). Load media with the top forward and the side to be printed facing
down. To prevent jams and skewing, always adjust the side and rear media guides.
NOTE: When you add new media, make sure that you remove all of the media from the input tray and
straighten the stack of new media. This helps to prevent multiple sheets of media from feeding into the
device, which can cause jams.
ENWW Loading media 25
Controlling print jobs
This section provides basic printing instructions. When making changes to printing settings, follow the
hierarchy of how changes are prioritized.
NOTE: The names of commands and dialog boxes might vary depending on your software program.
Print-settings priorities
When making changes to printing settings, follow the hierarchy of how changes are prioritized. (Note
that the names of commands and dialog boxes might vary depending on your software program.)
Page Setup dialog box: This dialog box opens when you click Page Setup or a similar command
●
on the File menu in your software program. This dialog box is part of the program in which you are
working. Settings that are changed here override settings that are changed anywhere else.
Print dialog box: This dialog box opens when you click Print, Print Setup, or a similar command
●
on the File menu in your software program. It is also part of the program, but it has a lower priority
than the Page Setup dialog box. Settings that are changed in the Print dialog box do not override
settings that are changed in the Page Setup dialog box. Settings that are changed here do override
settings that are changed in the printer driver.
Printer driver: The printer driver opens when you click Properties in the Print dialog box. Settings
●
that are changed here do not override settings that are changed anywhere else. (For Macintosh,
the printer driver settings are integrated into the Print dialog box.)
Selecting a source
You can print by source (tray) or by type or size. To print by source, follow these steps. For Macintosh
operating systems, types and sizes are grouped together under the Paper Source pop-up menu.
Windows: In the Print dialog box in your software program, select the Source (tray), if possible.
●
Otherwise, select a tray from the Source is field from the Paper tab in your printer driver.
Mac OS X V10.3 and later: From the Print dialog box, select the tray or type of media on the
●
Paper pop-up menu.
Selecting a type or size
You can print by source (tray) or by type or size. If you are printing on special print media, such as heavy
paper, it is important to print by type to achieve good results. To print by type or size, follow these steps.
For Macintosh operating systems, types and sizes are all grouped together under the Paper Source
pop-up menu.
Windows: In the printer driver, select a type in the Type is field of the Paper tab. Or, select a size
●
from the Size is field. For some paper, such as letterhead, you select both a type and size.
Mac OS X V10.3 and later: In the Print dialog box, select the tray or type of media on the Paper
●
pop-up menu.
26 Chapter 4 Using the device ENWW
Using the device control panel
You can configure settings at the control panel.
Changing the control-panel display language
Use this procedure to print reports or to show messages on the device control-panel display in a
language other than the default for your country/region.
1. Press Menu/Enter.
2. Use the < or the > button to select System setup, and then press Menu/Enter.
3. Use the < or the > button to select Language, and then press Menu/Enter.
4. Use the < or the > button to select the language that you want.
5. Press Menu/Enter to save the selection.
Changing the default media size and type
Set the size and type of media that you usually load in the input tray. The device uses these settings for
copying and printing.
To change the default media size
1. Press Menu/Enter.
2. Use the < or the > button to select System setup, and then press Menu/Enter.
3. Use the < or the > button to select Paper setup, and then press Menu/Enter.
4. Use the < or the > button to select Def. paper size, and then press Menu/Enter.
5. Use the < or the > button to select the size.
6. Press Menu/Enter to save the selection.
ENWW Using the device control panel 27
To change the default media type
1. Press Menu/Enter.
2. Use the < or the > button to select System setup, and then press Menu/Enter.
3. Use the < or the > button to select Paper setup, and then press Menu/Enter.
4. Use the < or the > button to select Def. paper type, and then press Menu/Enter.
5. Use the < or the > button to select the type.
6. Press Menu/Enter to save the selection.
28 Chapter 4 Using the device ENWW
5Printing
This section provides information about common printing tasks.
Using features in the Windows printer driver
●
Using features in the Macintosh printer driver
●
Printing on special media
●
Using archive print
●
Canceling a print job
●
ENWW 29
Using features in the Windows printer driver
When you print from a software program, many of the product features are available from the printer
driver. For complete information about the features that are available in the printer driver, see the printerdriver Help. The following features are described in this section:
Creating and using quick sets
●
Creating and using watermarks
●
Resizing documents
●
Setting a custom paper size from the printer driver
●
Using different paper and printing covers
●
Printing a blank first page or last page
●
Printing multiple pages on one sheet of paper
●
Printing on both sides
●
NOTE: Settings in the printer driver and software program generally override control-panel settings.
Software-program settings generally override printer-driver settings.
Creating and using quick sets
Use quick sets to save the current driver settings for reuse. For example, you can save the pageorientation, print-on-both-sides, and paper-source settings in a quick set. Quick sets are available on
most printer-driver tabs. You can save up to 10 Print Task Quick Sets.
NOTE: The printer driver might report that 10 Print Task Quick Sets have been defined when fewer
than 10 are visible. Some predefined Print Task Quick Sets, which do not apply to your product, might
be included and are counted in the total number.
To create a quick set
1. Open the printer driver (see
2. Select the print settings that you want to use.
3. In the Quick Sets box, type a name for the selected settings (for example "Quarterly Report" or
"My Project Status").
4. Click Save.
To use quick sets
1. Open the printer driver (see
2. Select the quick set that you want to use from the Quick Sets drop-down list.
3. Click OK. The product is now set to print according to the saved settings in the quick set.
Changing printer-driver settings on page 9).
Changing printer-driver settings on page 9).
NOTE: To restore printer-driver default settings, select Default Print Settings from the Quick Sets
drop-down list.
30 Chapter 5 Printing ENWW
Creating and using watermarks
A watermark is a notice, such as "Confidential," that is printed in the background of each page of a
document.
To use an existing watermark
1. Open the printer driver (see
2. From the Effects tab, click the Watermarks drop-down list.
3. Click the watermark that you want to use.
4. If you want the watermark to appear only on the first page of the document, click First Page
Only.
5. Click OK. The product is now set to print the watermark that you have selected.
To remove the watermark, click (none) in the Watermarks drop-down list.
Resizing documents
Use the document resizing options to scale a document to a percentage of its normal size. You can also
choose to print a document on a different size paper, with or without scaling.
To reduce or enlarge a document
1. Open the printer driver (see
2. On the Effects tab, next to % of normal size, type the percentage by which you want to reduce
or enlarge your document.
You can also use the scroll bar to adjust the reduce or enlarge percentage.
Changing printer-driver settings on page 9).
Changing printer-driver settings on page 9).
3. Click OK. The product is now set to scale the document to the reduce or enlarge percentage that
you selected.
To print a document onto a different paper size
1. Open the printer driver (see
2. On the Effects tab, click Print Document On.
3. Select the target paper size to print on.
4. To print the document on the target paper size without scaling it to fit, make sure that the Scale to
Fit option is not selected.
5. Click OK. The product is now set to print the document as you specified.
Changing printer-driver settings on page 9).
ENWW Using features in the Windows printer driver 31
Setting a custom paper size from the printer driver
To set a custom paper size
1. Open the printer driver (see
2. On the Paper/Quality tab, click Custom.
3. On the Custom Paper Size window, type the name of the custom paper size.
4. Type the paper-size length and width. If you type a size that is too small or too large, the driver
automatically adjusts the size to the minimum or maximum size that is allowed.
5. If necessary, click the button to change the unit of measure between millimeters and inches.
6. Click Save.
7. Click Close. The product is now set to print the document on the custom-size paper that you
selected. The name that you saved appears in the paper-size list for future use.
Changing printer-driver settings on page 9).
Using different paper and printing covers
Follow these instructions for printing a first page that is different from other pages in the print job.
1. Open the printer driver (see
2. On the Paper/Quality tab, select the appropriate paper for the first page of the print job.
3. Click Use different paper.
4. In the list box, click the pages or covers that you want to print on different paper.
Changing printer-driver settings on page 9).
5. To print front or back covers, you must also select Add Blank or Preprinted Cover.
-or-
Select the appropriate paper type or source for the other pages of the print job. The product is now
set to print the document on the paper that you selected.
NOTE: The paper size must be the same for all pages of the print job.
Printing a blank first page or last page
1. Open the printer driver (see Changing printer-driver settings on page 9).
2. On the Paper/Quality tab, click Use different paper.
3. In the list box, click Front Cover or Back Cover.
4. Click Add Blank or Preprinted Cover.
Printing multiple pages on one sheet of paper
You can print more than one page on a single sheet of paper. This feature is available in some drivers
and provides a cost-effective way to print draft pages.
To print more than one page on a sheet of paper, look for a layout or pages-per-sheet option in the
driver. (This is sometimes called 2-up, 4-up, or n-up printing.)
32 Chapter 5 Printing ENWW
1. Open the printer driver (see Changing printer-driver settings on page 9).
2. Click the Finishing tab.
3. In the section for Document Options, select the number of pages that you want to print on each
sheet (1, 2, 4, 6, 9, or 16).
4. If the number of pages is greater than 1, select the correct options for Print Page Borders and
Page Order.
Click Print Page Borders if you want to print a border around each page on the sheet.
●
Click Page Order to select the order and placement of the pages on the sheet.
●
5. Click OK. The product is now set to print the number of pages per sheet that you have selected.
Printing on both sides
NOTE: The printer driver also contains instructions and graphics for manually duplexing.
1. In the software program, open the device properties (printer driver).
2. On the Finishing tab, select Print on Both Sides (Manually).
NOTE: If the Print on Both Sides option is dimmed or unavailable, open the device properties
(printer driver). On the Device Settings tab or the Configure tab, select Allow Manual
Duplexing, and then click OK. Repeat steps 1 and 2.
3. Print the document.
4. After one side has been printed, remove the remaining media from the input tray, and set it aside
until after you finish your manual duplexing job.
ENWW Using features in the Windows printer driver 33
5. Without changing the orientation, remove the printed stack from the output bin, and then straighten
the stack.
6. Maintaining the same orientation, place the stack of media in the input tray again. The printed side
should be facing down with the top edge feeding into the device first.
7. On the device control panel, click OK and wait for the second side to print.
34 Chapter 5 Printing ENWW
Using features in the Macintosh printer driver
When you print from a software program, many of the features are available from the printer driver. For
complete information about the features that are available in the printer driver, see the printer-driver
Help. The following features are described in this section:
Creating and using presets
●
Printing a cover page (Macintosh)
●
Printing multiple pages on one sheet of paper (Macintosh)
●
Printing on both sides (Macintosh)
●
NOTE: Settings in the printer driver and software program generally override control-panel settings.
Software-program settings generally override printer-driver settings.
Creating and using presets
Use presets to save the current driver settings for reuse. For example, you can save the page orientation,
print-on-both-sides feature, and paper-type settings in a preset.
To create a preset
1. Open the printer driver (see
2. Select the print settings that you want to use.
3. In the Presets box, click Save As..., and type a name for the preset (for example "Quarterly Report"
4. Click OK.
To use presets
1. Open the printer driver (see
2. In the Presets menu, select the preset that you want to use.
NOTE: To restore printer-driver default settings, select Standard from the Presets pop-up menu.
Changing printer-driver settings on page 9).
or "My Project Status").
Changing printer-driver settings on page 9).
ENWW Using features in the Macintosh printer driver 35
Printing a cover page (Macintosh)
If you want to, you can print a separate cover page for your document that includes a message (such
as “Confidential”).
1. Open the printer driver (see
2. On the Cover Page pop-up menu, select whether to print the cover page Before Document or
After Document.
3. If you are using Mac OS X V10.3 or Mac OS X V10.4, in the Cover Page Type pop-up menu, select
the message that you want to print on the cover page.
NOTE: To print a blank cover page, select Standard as the Cover Page Type.
Changing printer-driver settings on page 9).
Printing multiple pages on one sheet of paper (Macintosh)
You can print more than one page on a single sheet of paper. This feature provides a cost-effective way
to print draft pages.
1. Open the printer driver (see Changing printer-driver settings on page 9).
2. Click the Layout pop-up menu.
3. Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2,
4, 6, 9, or 16).
4. If the number of pages is greater than 1, next to Layout Direction, select the order and placement
of the pages on the sheet.
5. Next to Borders, select the type of border to print around each page on the sheet.
36 Chapter 5 Printing ENWW
Printing on both sides (Macintosh)
1. On the Print dialog, select Manual Duplex.
2. In the Manual Duplex area, select Print on Both Sides (Manually).
3. Print the document.
4. After one side has been printed, remove the remaining media from the input tray, and set it aside
until after you finish your manual duplexing job.
5. Without changing the orientation, remove the printed stack from the output bin, and then straighten
the stack.
ENWW Using features in the Macintosh printer driver 37
6. Maintaining the same orientation, place the stack of media in the input tray again. The printed side
should be facing down with the top edge feeding into the device first.
7. On the device control-panel, click OK and wait for the second side to print.
38 Chapter 5 Printing ENWW
Printing on special media
Make sure that the paper or print media that you are using meets HP specifications. See Media
specifications on page 13. Generally, smoother paper provides better results.
1. Open the media input tray and remove any media.
2. Load the media. Make sure that the top of the media is forward and the side to be printed on is
facing up.
3. Adjust the media guides to the length and width of the media.
4. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select your media type
from the Type is: drop-down list.
For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper Type/
Quality tab for some Macintosh drivers), select your media type.
CAUTION: Be sure to set the correct media type in the device settings. The device adjusts the
fuser temperature according to the media type setting. When printing on special media such as
transparencies or labels, this adjustment prevents the fuser from damaging the media as it passes
through the device.
5. Print the document.
Using archive print
Archive print produces output that reduces toner smearing and dusting. Use archive print to create
documents that you want to preserve.
1. On the device control panel, press Menu/Enter.
2. Use the < or the > button to select Service, and then press Menu/Enter.
3. Use the < or the > button to select Archive print, select On or Off, and then press Menu/Enter.
ENWW Printing on special media 39
Canceling a print job
If a print job is currently printing, you can cancel it by pressing Cancel on the device control panel.
CAUTION: Pressing Cancel clears the job that the device is currently processing. If more than one
process is running, pressing Cancel clears the process that currently appears on the control panel.
You can also cancel a print job from a software program or a print queue.
To stop the print job immediately, remove the remaining print media from the device. After printing stops,
use one of the following options:
Device control panel: To cancel the print job, press and release Cancel on the control panel.
●
Software program: Typically, a dialog box appears briefly on the computer screen, allowing you
●
to cancel the print job.
Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler,
●
delete the job there.
Windows 2000: Go to the Printer dialog box. Click Start, click Settings, and then click
◦
Printers. Double-click the device icon to open the window, select your print job, and then click
Delete.
Windows XP: Click Start, and then click Printers and Faxes. Double-click the icon for the
◦
device to open the window, right-click the print job that you want to cancel, and then click
Cancel.
Macintosh print queue: Open the print queue by double-clicking the device icon in the dock. Then
●
highlight the print job and click Delete.
40 Chapter 5 Printing ENWW
6 Copy
Starting a copy job
●
Canceling a copy job
●
Adjusting the copy quality
●
Adjusting the lighter/darker (contrast) setting
●
Reducing or enlarging copies
●
Changing the number of copies
●
Copying onto media of different types and sizes
●
Copying two-sided documents
●
Copying photos and books
●
Viewing copy settings
●
ENWW 41
Starting a copy job
To make copies with the device, use the following instructions.
1. Lift the scanner lid, and then load your document face-down (one page at a time) with the upper-
left corner of the document located in the lower-right corner of the scanner glass.
2. Press Start Copy on the device control panel to start copying.
3. Repeat the process for each copy.
For more detailed instructions about loading documents to copy, see
scan on page 24.
Canceling a copy job
To cancel a copy job, press Cancel on the device control panel. If more than one process is running,
pressing Cancel clears the process that currently appears on the control-panel display.
NOTE: If you cancel a copy job, remove the document from the flatbed scanner.
Adjusting the copy quality
Five copy-quality settings are available: Draft,Text, Mixed, Film photo, and Picture.
Text: This setting is the best for items that contain mostly text. This is the default setting.
●
Film photo: This setting is the best for photographs.
●
Picture: This setting is the best for graphics.
●
Mixed: This setting is the best for documents that include both text and graphics.
●
Draft: This setting is the best for conserving toner.
●
Loading documents to copy or
42 Chapter 6 Copy ENWW
To adjust the copy quality for the current job
1. On the device control panel, press More Copy Settings twice to see the current quality setting for
the copy.
2. Use the < or the > button to scroll through the quality setting options.
3. Select a setting, and then press Start Copy to save the selection and immediately start the copy
job, or press Menu/Enter to save the selection without starting the job.
NOTE: The change in the setting remains active for about two minutes after the copy job has
been completed. During this time, Settings=Custom appears on the device control-panel display.
To adjust the default copy quality
1. On the device control panel, press Menu/Enter.
2. Use the < or the > button to select Copy setup, and then press Menu/Enter.
3. Press Menu/Enter to select Default Quality.
4. Use the < or the > button to scroll through the choices.
5. Press Menu/Enter to save the selection.
ENWW Adjusting the copy quality 43
Adjusting the lighter/darker (contrast) setting
The lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use the following
procedure to change the contrast for the current copy job only.
To adjust the lighter/darker setting for the current job
1. On the device control panel, press Lighter/Darker to see the current contrast setting.
2. Use the < or the > button to adjust the setting. Move the slider to the left to make the copy lighter
than the original, or move the slider to the right to make the copy darker than the original.
3. Press Start Copy to save the selection and immediately start the copy job, or press Menu/Enter to
save the selection without starting the job.
NOTE: The change in the setting remains active for about two minutes after the copy job has
been completed. During this time, Settings=Custom appears on the device control-panel display.
To adjust the default lighter/darker setting
NOTE: The default lighter/darker setting affects all copy jobs.
1. On the device control panel, press Menu/Enter.
2. Use the < or the > button to select Copy setup, and then press Menu/Enter.
3. Use the < or the > button to select Def. Light/dark, and then press Menu/Enter.
4. Use the < or the > button to adjust the setting. Move the slider to the left to make all of the copies
lighter than the original, or move the slider to the right to make all of the copies darker than the
original.
5. Press Menu/Enter to save the selection.
44 Chapter 6 Copy ENWW
Reducing or enlarging copies
The device can reduce copies to as little as 25% of the original size or enlarge copies to as much as
400% of the original size.
Reduction/enlargement settings
Original=100%
●
A4 > Ltr=94%
●
Ltr > A4=97%
●
Full page=91%
●
2 pages/sheet
●
4 pages/sheet
●
Custom: 25-400%
●
NOTE: For information about using the 2 pages/sheet or 4 pages/sheet setting, see Copying multiple
pages on one sheet of paper on page 46.
Adjusting the copy size
To reduce or enlarge copies for the current job
1. On the device control panel, press More Copy Settings.
2. Use the < or the > button to select Reduce/Enlarge, and then press Menu/Enter.
3. Use the < or the > button to select the size to which you would like to reduce or enlarge the copies
in this job.
NOTE: If you select Custom: 25-400%, use the < or the > button to adjust the percentage.
4. Press Start Copy to save the selection and immediately start the copy job, or press Menu/Enter to
save the selection without starting the job.
NOTE: The change in the setting remains active for about two minutes after the copy job has been
completed. During this time, Settings=Custom appears on the device control-panel display.
You must change the default media size in the media input tray to match the output size, or part of your
copy might be cut off.
To adjust the default copy size
NOTE: The default copy size is the size to which copies are normally reduced or enlarged. If you keep
the factory default size setting of Original=100%, all copies will be the same size as the original
document.
1. On the device control panel, press Menu/Enter.
2. Use the < or the > button to select Copy setup, and then press Menu/Enter.
3. Use the < or the > button to select Def. Reduce/Enlrg, and then press Menu/Enter.
4. Use the < or the > button to select the option for how you normally want to reduce or enlarge copies.
ENWW Reducing or enlarging copies 45
NOTE: If you select Custom: 25-400%, type in the percentage of the original size that you
normally want for copies.
If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or landscape).
5. Press Menu/Enter to save the selection.
Copying multiple pages on one sheet of paper
1. On the device control panel, press More Copy Settings.
2. Use the < or the > button to select Reduce/Enlarge, and then press Menu/Enter.
3. Use the < or the > button to select 2 pages/sheet or 4 pages/sheet, and then press Menu/
Enter.
4. Use the < or the > button to select Portrait or Landscape, and then press Start Copy.
5. Wait for the scanner to stop scanning. The Next Page [OK] to Continue message appears.
6. Remove the original from the flatbed scanner, put the next original onto the scanner, and then close
the lid.
7. Press OK.
If you selected 2 pages/sheet, the device prints the copy with two original pages on one page.
●
If you selected 4 pages/sheet, repeat steps 6 and 7 two more times. The device prints the
●
copy with four original pages on one page
NOTE: The change in the setting remains active for about two minutes after the copy job has been
completed. During this time, Settings=Custom appears on the device control-panel display.
You must change the default media size in the media input tray to match the output size, or part of your
copy might be cut off.
46 Chapter 6 Copy ENWW
Changing the number of copies
You can choose to have the default number of copies be any number from 1 to 99.
To change the number of copies for the current job
1. On the device control panel, press # Copies.
2. Use the < or the > button to adjust the number of copies, and then press Menu/Enter.
3. Press Start Copy.
NOTE: The change in the setting remains active for about two minutes after the copy job has
been completed. During this time, Settings=Custom appears on the device control-panel display.
To change the default number of copies
1. On the device control panel, press Menu/Enter.
2. Use the < or the > button to select Copy setup, and then press Menu/Enter.
3. Use the < or the > button to select Def. # of copies, and then press Menu/Enter.
4. Use the < or the > button to adjust the number of copies (between 1 and 99) that you want as the
default.
5. Press Menu/Enter to save the selection.
NOTE: The factory-set default for the number of copies is 1.
ENWW Changing the number of copies 47
Copying onto media of different types and sizes
The device is set to copy on either letter- or A4-size paper, depending on the country/region in which it
was purchased. You can change the size and type of media that you copy to for the current copy job or
for all copy jobs.
Media-size settings
Letter
●
Legal
●
A4
●
Media-type settings
Plain
●
Preprinted
●
Letterhead
●
Transparency
●
Prepunched
●
Labels
●
Bond
●
Recycled
●
Color
●
Light
●
Heavy
●
Cardstock
●
Envelope
●
Rough Paper
●
To change the default media-size setting
1. On the device control panel, press Menu.
2. Use the < or the > button to select System setup, and then press Menu/Enter.
3. Use the < or the > button to select Paper setup, and then press Menu/Enter.
4. Use the < or the > button to select Def. paper size, and then press Menu/Enter.
5. Use the < or the > button to select a media size, and then press Menu/Enter.
6. Press Menu/Enter to save the selection.
48 Chapter 6 Copy ENWW
To change the default media-type setting type
1. On the device control panel, press Menu.
2. Use the < or the > button to select System setup, and then press Menu/Enter.
3. Use the < or the > button to select Paper setup, and then press Menu/Enter.
4. Use the < or the > button to select Def. paper type, and then press Menu/Enter.
5. Use the < or the > button to select a media type, and then press Menu/Enter.
6. Press Menu/Enter to save the selection.
ENWW Copying onto media of different types and sizes 49
Copying two-sided documents
Copying a two-sided original to a one-sided document
Copies resulting from these procedures are printed on one side, and need to be hand-collated.
1. Load the first page of the document to be copied face-down onto the flatbed scanner, and then
close the scanner lid.
2. Press Start Copy.
3. Flip the page on the scanner to the second side, and then close the scanner lid.
4. Press Start Copy.
5. Repeat steps 1 through 4 for each page until all of the original document pages have been copied.
Copying a two-sided original to a two-sided document
1. Load the first page of the document to be copied face-down onto the flatbed scanner, and then
close the scanner lid.
2. Press Start Copy.
3. Flip the page on the scanner to the second side, and then close the scanner lid.
4. Remove the copied page from the output bin and place it face down into the priority input tray with
the top edge feeding into the device first.
5. Press Start Copy.
50 Chapter 6 Copy ENWW
6. Remove the copied page from the output bin, and then set it aside for manual collating.
7. Repeat steps 1 through 6, following the original document page order, until all pages of the original
are copied.
ENWW Copying two-sided documents 51
Copying photos and books
To copy a photo
1. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upper-
left corner of the photo in the lower-right corner of the glass.
2. Gently close the lid.
3. Adjust the copy quality setting to Film photo. See
4. Press Start Copy.
To copy a book
1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the
Adjusting the copy quality on page 42.
lower-right corner of the glass.
52 Chapter 6 Copy ENWW
2. Gently close the lid.
3. Gently press down on the lid to press the book to the flatbed scanner surface.
4. Press Start Copy.
Viewing copy settings
Use the More Copy Settings button to see the copy settings for the current copy job.
1. Press More Copy Settings to see the current setting for copy contrast.
2. Continue to press More Copy Settings to scroll through the copy settings for the current copy job.
Settings should appear in the following order: copy contrast, copy quality, media size, media type,
reduction/enlargement, and number of copies.
Use the < or the > button to change the settings, and then press Menu/Enter.
ENWW Viewing copy settings 53
54 Chapter 6 Copy ENWW
7Scan
Understanding scanning methods
●
Scanning by using HP LaserJet Scan (Windows)
●
Canceling a scan job
●
Scanning by using other software
●
Scanning a photo or a book
●
Scanning by using optical character recognition (OCR) software
●
Scanner resolution and color
●
For information about a cleaning the flatbed scanner, see
To clean the scanner glass on page 67.
ENWW 55
Understanding scanning methods
You can scan an item in the following ways.
Scan from the computer by using HP LaserJet Scan (Windows): In the device program group,
●
select Scan To to start HP LaserJet Scan. See
on page 57.
Scan from TWAIN-compliant software: The device is TWAIN-compliant and works with
●
Windows-based and Macintosh-based programs that support TWAIN-compliant scanning. For
more information, see
Scan from Windows Imaging Application (WIA)-compliant software: The device is WIA-
●
compliant and works with Windows-based programs that support WIA-compliant scanning. For
more information, see
NOTE: To learn about and use text-recognition software, install the Readiris program from the
software CD-ROM. Text-recognition software is also known as optical character recognition (OCR)
software.
Scanning by using other software on page 58.
Scanning by using other software on page 58.
Scanning by using HP LaserJet Scan (Windows)
56 Chapter 7 Scan ENWW
Scanning by using HP LaserJet Scan (Windows)
For more information about tasks and settings described in this section, see the HP LaserJet Scan online
Help.
For more detailed instructions about loading original documents onto the flatbed scanner, see
documents to copy or scan on page 24.
1. Click Start, click All Programs, click HP, and then click HP LaserJet M1005 MFP.
2. Select Scan To to start HP LaserJet Scan.
3. Select a scanning destination.
4. Click Scan.
Canceling a scan job
To cancel a scan job, use one of the following procedures.
On the device control panel, press Cancel.
●
Click the Cancel button in the onscreen dialog box.
●
If you cancel a scan job, remove the original from the flatbed scanner.
NOTE: These procedures vary with Macintosh operating systems.
Loading
ENWW Scanning by using HP LaserJet Scan (Windows) 57
Scanning by using other software
The device is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The device works
with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices and
with Macintosh-based programs that support TWAIN-compliant scanning devices.
Using TWAIN-compliant and WIA-compliant software
From a TWAIN-enabled or WIA-enabled program, you can open the scanning feature and scan an image
directly into the open program. For more information, see the Help file or the documentation that came
with your TWAIN-compliant or WIA-compliant software program.
Scanning from a TWAIN-enabled program
Generally, a software program is TWAIN-enabled if it has a command such as Acquire, File Acquire,
Scan, Import New Object, Insert from, or Scanner. If you are unsure whether the program is compliant
or you do not know what the command is called, see the software program Help or documentation.
When scanning from a TWAIN-enabled program, the HP LaserJet Scan software program might start
automatically. If the HP LaserJet Scan program starts, you can make changes while you are previewing
the image. If the program does not start automatically, the image goes to the TWAIN-enabled program
immediately.
To scan from a TWAIN-enabled program
Start the scan from within the TWAIN-enabled program. See the software program Help or
documentation for information about the commands and steps to use.
Scanning from a WIA-enabled program (Windows XP or Windows Server 2003)
WIA is another way to scan an image directly into a software program, such as Microsoft Word. WIA
uses Microsoft software to scan, instead of the HP LaserJet Scan software.
Generally, a software program is WIA-enabled if it has a command such as Picture/From Scanner or
Camera in the Insert or File menu. If you are unsure whether the program is WIA-enabled, see the
software program Help or documentation.
To scan from a WIA-enabled program
Start the scan from within the WIA-enabled program. See the software program Help or documentation
for information about the commands and steps to use.
-Or-
In the Cameras and Scanner folder, double-click the device icon. This opens the standard Microsoft
WIA Wizard, which enables you to scan to a file.
58 Chapter 7 Scan ENWW
Scanning a photo or a book
Use the following procedures to scan a photo or a book.
To scan a photo
1. Place the photo on the flatbed scanner with the picture-side down and the upper-left corner of the
photo in the lower-right corner of the glass.
2. Gently close the lid.
3. You are now ready to scan the photo by using one of the scanning methods. See
To scan a book
1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the
Understanding
scanning methods on page 56 for more information.
lower-right corner of the glass.
ENWW Scanning a photo or a book 59
2. Gently close the lid.
3. Gently press down on the lid to press the book to the flatbed scanner surface.
4. You are now ready to scan the book by using one of the scanning methods. See Understanding
scanning methods on page 56 for more information.
Scanning by using optical character recognition (OCR) software
You can use third-party OCR software to import scanned text into your preferred word-processing
program for editing.
Readiris
The device software CD-ROMs include the Readiris OCR program. If you want to use the Readiris
program, install it from the appropriate software CD-ROM, and then follow the instructions in the online
Help.
60 Chapter 7 Scan ENWW
Scanner resolution and color
If you are printing a scanned image, and the quality is not what you expected, you might have selected
a resolution or color setting in the scanner software that does not match your needs. Resolution and
color affect the following features of scanned images:
Image clarity
●
Texture of gradations (smooth or rough)
●
Scan time
●
File size
●
Scanning resolution is measured in pixels per inch (ppi).
NOTE: Scanning ppi levels are not interchangeable with printing dpi (dots per inch) levels.
Color, grayscale, and black and white define the number of colors possible. You can adjust the scanner
hardware resolution to up to 1200 ppi. The software can perform an enhanced resolution up to
19,200 ppi. You can set color and grayscale at 1 bit (black and white), or at 8 bit (256 levels of gray or
color) to 24 bit (true color).
The resolution and color guidelines table lists simple tips that you can follow to meet your scanning
needs.
NOTE: Setting the resolution and color to a high value can create large files that take up a large amount
of disk space and slow the scanning process. Before setting the resolution and color, determine how
you are going to use the scanned image.
ENWW Scanner resolution and color 61
Resolution and color guidelines
The following tables describe the recommended resolution and color settings for different types of scan
jobs.
Resolution
Intended use Recommended resolution Recommended color settings
Color
E-mail 150 ppi
Edit text 300 ppi
Print (graphics or text) 600 ppi for complex graphics, or if you
want to significantly enlarge the
document
300 ppi for normal graphics and text
150 ppi for photos
Display on screen 75 ppi
Setting Recommended use
Black and White, if the image does
●
not require smooth gradation
Grayscale, if the image requires
●
smooth gradation
Color, if the image is in color
●
Black and White
●
Black and White for text and line art
●
Grayscale for shaded or colored
●
graphics and photos
Color, if the image is in color
●
Black and White for text
●
Grayscale for graphics and photos
●
Color, if the image is in color
●
Color Use this setting for high-quality color photos or documents in
which the color is important.
Black and White Use this setting for text documents.
Grayscale Use this setting when file size is an issue or when you want a
document or photograph to be scanned quickly.
62 Chapter 7 Scan ENWW
8 Managing and maintaining the device
Information pages
●
Managing supplies
●
Cleaning the device
●
Changing the print cartridge
●
ENWW 63
Information pages
Information pages reside within the device memory. These pages help to diagnose and solve problems
with the device.
Page name Description Instructions
Demo page The Demo page prints a sample page that
Menu structure The Menu structure is a “map” of the control-
Configuration
report
allows you to inspect the device print quality.
panel menu commands.
The Configuration report lists the current
settings and properties of the device.
1. Product Information. This section
contains basic information about the
device, such as the product name, the
serial number, and memory information.
2. Product Settings. This section lists
information that is gathered during
software installation.
3. Paper Settings. This section lists
information about the media type for each
tray and about the type settings for all the
media that the device supports.
1. On the device control panel, press Menu/Enter.
2. Use the < or the > button to select Reports, and
then press Menu/Enter.
3. Press Menu/Enter to select Demo page.
1. On the device control panel, press Menu/Enter.
2. Use the < or the > button to select Reports, and
then press Menu/Enter.
3. Use the < or the > button to select Menu
structure, and then press Menu/Enter.
1. On the device control panel, press Menu/Enter.
2. Use the < or the > button to select Reports, and
then press Menu/Enter.
3. Use the < or the > button to select Config
report, and then press Menu/Enter.
4. Copy Settings. This section lists the
device default copy settings.
5. Counters. This section shows the
number of print, copy, and scan jobs
performed by the device.
6. Status Log. This section contains
information about device errors.
64 Chapter 8 Managing and maintaining the device ENWW
Managing supplies
Checking supplies status
If the supplies levels are low, you can order supplies through your local HP dealer, by telephone, or
online. See
ljsupplies to order online.
Storing supplies
Follow these guidelines for storing print cartridges:
Do not remove the print cartridge from its package until you are ready to use it.
●
CAUTION: To prevent damage, do not expose the print cartridge to light for more than a few
minutes.
See
●
Store the supply in a horizontal position.
●
Store the supply in a dark, dry location away from heat and magnetic sources.
●
Replacing and recycling supplies
To install a new HP print cartridge, follow the instructions that are included in the box that contains the
new supply, or see the getting started guide.
Accessories and ordering information on page 101 for part numbers. See www.hp.com/go/
Environmental specifications on page 112 for operating and storage temperature ranges.
To recycle supplies, place the used supply in the box in which the new supply arrived. Use the enclosed
return label to send the used supply to HP for recycling. For complete information, see the recycling
guide that is included with each new HP supply item. See
for more information about HP's recycling program.
Redistribute toner
If faded or light areas appear on the printed page, you might be able to temporarily improve print quality
by redistributing the toner.
1. Remove the print cartridge from the printer.
2. To redistribute the toner, gently rock the print cartridge from front to back.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold
water. Hot water sets toner into the fabric.
3. Reinsert the print cartridge into the printer, and close the print cartridge door. If the print is still light
or unacceptable, install a new print cartridge.
HP policy on non-HP supplies
Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or
remanufactured. Because they are not HP products, HP cannot influence their design or control their
quality. Service or repairs required as a result of using a non-HP supply will not be covered under the
warranty.
HP LaserJet printing supplies on page 118
ENWW Managing supplies 65
HP fraud hotline
Call the HP fraud hotline if the device indicates that the print cartridge is not an HP print cartridge and
you think that it is genuine. HP will help determine if the product is genuine and take steps to resolve
the problem.
Your print cartridge might not be a genuine HP one if you notice the following issues:
You are experiencing a large number of problems with the print cartridge.
●
The print cartridge does not look like it usually does (for example, the pull tab or the box is different).
●
In the United States, call toll-free: 1-877-219-3183.
Outside the United States, you can call collect. Dial the operator and ask to place a collect call to this
telephone number: 1-770-263-4745. If you do not speak English, a representative at the HP fraud hotline
who speaks your language will assist you. Or, if someone who speaks your language is not available,
a language line interpreter will connect approximately one minute after the beginning of the call. The
language line interpreter is a service that will translate between you and the representative for the
HP fraud hotline.
66 Chapter 8 Managing and maintaining the device ENWW
Cleaning the device
To clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.
To clean the scanner glass
Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the
accuracy of special features such as fit-to-page and copy.
1. Turn off the device, unplug the power cord from the electrical socket, and raise the lid.
2. Clean the glass by using a soft cloth or sponge that has been moistened with nonabrasive glass
cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the device; these can damage the device. Do not place liquids directly
on the glass. They might seep under it and damage the device.
3. To prevent spotting, dry the glass by using a chamois or cellulose sponge.
To clean the lid backing
Minor debris can accumulate on the white document lid backing that is located underneath the scanner
lid.
1. Turn off the device, unplug the power cord from the electrical socket, and raise the lid.
ENWW Cleaning the device 67
2. Clean the white document lid backing by using a soft cloth or sponge that has been moistened with
a mild soap and warm water.
3. Wash the backing gently to loosen debris; do not scrub the backing.
4. Dry the backing by using a chamois or soft cloth.
CAUTION: Do not use paper-based wipes because they might scratch the backing.
5. If this does not clean the backing well enough, repeat the previous steps and use isopropyl alcohol
to dampen the cloth or sponge, and then wipe the backing thoroughly with a damp cloth to remove
any residual alcohol.
To clean the paper path
The device features a special cleaning mode to clean the paper path.
1. On the device control panel, press Menu/Enter.
2. Use the < or the > button to select Service, and then press Menu/Enter.
3. Use the < or the > button to select Cleaning Mode, and then press Menu/Enter.
A page feeds through the device slowly. Discard the page when the process is completed.
4. Load plain letter or A4 paper when you are prompted.
5. Press Menu/Enter again to confirm and begin the cleaning process.
A page feeds through the device slowly. Discard the page when the process is completed.
In certain areas of California, air pollution control regulations restrict the use of liquid
NOTE:
Isopropyl Alcohol (IPA) as a cleaning agent. In those areas of California, please disregard the
previous recommendations and use a dry, lint-free cloth. The cloth may be moistened with water
if desired.
68 Chapter 8 Managing and maintaining the device ENWW
Changing the print cartridge
1. Open the print-cartridge door.
2. Grasp the handle on the print cartridge and then pull the cartridge straight out to remove it. See
the recycling information inside the print cartridge box.
3. Remove the new print cartridge from its packaging, remove the cover from the print cartridge, and
then pull the tab straight out to remove the sealing tape.
ENWW Changing the print cartridge 69
4. Insert the cartridge into the device until it is firmly in place.
5. Close the print-cartridge door.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water.
Hot water sets toner into the fabric.
70 Chapter 8 Managing and maintaining the device ENWW
9 Problem solving
Problem-solving checklist
●
Clearing jams
●
Control-panel messages
●
Print problems
●
Copy problems
●
Scan problems
●
Control-panel display problems
●
Solving common Macintosh problems
●
Problem-solving tools
●
ENWW 71
Problem-solving checklist
Follow these steps when trying to solve a problem with the device.
Step
number
1 Is the power on?
2 Does Ready appear in the
3 Do information pages print?
Verification step Possible problems Solutions
When the device is connected
to a grounded power source
and is turned on, the control
panel shows Initializing..., and
the main motor rotates for
approximately 10 seconds.
device control panel?
The control panel should
function without error
messages.
Print a Configuration report.
See
Information pages
on page 64.
No power due to failed power source, cable,
switch, or fuse.
Motor does not rotate. 1. Verify that the print cartridge is
Control panel shows an error. See Control-panel messages on page 80
An error message appears on the controlpanel display.
Media does not move smoothly through the
device paper path.
1. Verify that the device is plugged in.
2. Verify that the power cable is functional
and that the power switch is on.
3. Check the power source by plugging
the device directly into the wall or into
a different outlet.
installed correctly. See
print cartridge on page 69.
2. Verify that the top cover is closed.
for a list of common messages that will help
you correct the error.
If the error persists, contact HP Customer
Care. See
on page 108 or the support flyer that came
in the device box.
See Control-panel messages on page 80
for a list of common messages that will help
you correct the error.
Make sure that media that meets
HP specifications. See
on page 13
HP Customer Care
Changing the
Media specifications
4 Does the device copy?
Place the Configuration report
on the flatbed scanner and
make a copy.
Clean the paper path. See
paper path on page 68.
Poor print quality. See Print quality problems on page 83.
If the error persists, contact HP Customer
Care. See
on page 108 or the support flyer that came
in the device box.
Poor copy quality from the flatbed. 1. Clean the flatbed glass. See To clean
2. If, after performing the maintenance,
If the error persists, contact HP Customer Care. See HP Customer Care on page 108 or
the support flyer that came in the device box.
HP Customer Care
the scanner glass on page 67.
the problem persists, see
problems on page 91.
To clean the
Copy
72 Chapter 9 Problem solving ENWW
Step
number
Verification step Possible problems Solutions
5 Does the device print from
the computer?
Connect the USB cable to the
device and the computer. Use
a word-processing program to
send a print job to the device.
6 Does the device scan to the
computer?
Initiate a scan from the basic
desktop software at your
computer.
Software is not installed correctly or an error
occurred during software installation.
The cable is not connected correctly. Reconnect the cable.
An incorrect driver is selected. Select the proper driver.
Other devices are connected to the USB port. Disconnect the other devices and try again
There is a port driver problem in Microsoft
Windows.
If the error persists, contact HP Customer Care. See HP Customer Care on page 108 or
the support flyer that came in the device box.
The cable is not connected correctly.
Software is not installed correctly or an error
occurred during software installation.
If the error persists, turn off the device and then turn on the device.
If the error still persists, contact HP Customer Care. See
or the support flyer that came in the device box.
Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
to print.
Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
Reconnect the cable.
Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
HP Customer Care on page 108
ENWW Problem-solving checklist 73
Clearing jams
This section contains instructions for clearing jams from the device.
Causes of jams
Occasionally, paper or other print media can become jammed during a print job. Some causes include
the following events:
The input trays are loaded improperly or overfilled, or the media guides are not set properly.
●
Media is added to or removed from an input tray during a print job or an input tray is removed from
●
the device during a print job.
The cartridge door is opened during a print job.
●
Too many sheets have accumulated in the output area, or sheets are blocking the output area.
●
The print media that is being used does not meet HP specifications. See
●
on page 13.
The media is damaged or has foreign objects attached to it, such as staples or paper clips.
●
The environment in which the print media was stored is too humid or too dry. See
●
storage environment on page 22.
Tips to avoid jams
Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of
●
print media that you are using.
Verify that the media guides are properly adjusted.
●
Check that the input tray is securely in place.
●
Do not add print media into the input tray while the device is printing.
●
Use only HP-recommended media types and sizes. See
●
information about print media types.
Do not let print media stack up in the output bin. The print media type and the amount of toner used
●
affect the output bin capacity.
Check the power connection. Make sure that the power cord is firmly connected to both the device
●
and the power supply box. Plug the power cord into a grounded power outlet.
Media specifications
Printing and
Media specifications on page 13 for more
74 Chapter 9 Problem solving ENWW
Where to look for jams
Jams can occur in these locations:
Input trays
●
Output area
●
Print-cartridge area
●
Find and remove the jam by using the instructions on the following pages. If the location of the jam is
not obvious, first look inside the device.
Loose toner might remain in the device after a jam. This problem typically resolves itself after a few
sheets have been printed.
ENWW Clearing jams 75
Input trays
CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.
When removing jammed media, pull the jammed media straight away from the device. Pulling jammed
media out of the device at an angle can damage the device.
1. Pull any visible jammed media out of the priority input tray.
2. Open tray 1 and pull any visible jammed media out of the device.
3. If no media is visible, open the print-cartridge door, remove the print cartridge, and then carefully
pull the media up and out of the device.
76 Chapter 9 Problem solving ENWW
4. Replace the print cartridge and close the print-cartridge door.
5. Close tray 1.
ENWW Clearing jams 77
Output bin
CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully
pull it free from the device.
Print-cartridge area
CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.
When removing jammed media, pull the jammed media straight away from the device. Pulling jammed
media out of the device at an angle can damage the device.
1. Open the print-cartridge door, and remove the print cartridge.
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light.
78 Chapter 9 Problem solving ENWW
2. With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the device.
3. Replace the print cartridge and close the print-cartridge door.
ENWW Clearing jams 79
Control-panel messages
The majority of the control-panel messages are intended to guide the user through typical operation.
The control-panel messages indicate the status of the current operation, and include a page count on
the second line of the display, if appropriate. When the device is receiving print data or scanning
commands, control-panel messages indicate this status. In addition, alert messages, warning
messages, and critical error messages indicate situations that might require some action.
Alert and warning messages
Alert and warning messages appear temporarily and might require the user to acknowledge the
message by pressing Menu/Enter to resume or by pressing Cancel to cancel the job. With certain
warnings, the job might not complete or the print quality might be affected. If the alert or warning message
is related to printing and the auto-continue feature is on, the device will attempt to resume the printing
job after the warning has appeared for 10 seconds without acknowledgement.
Alert and warning message tables
Control panel message Description Recommended action
Device error Press [OK] The device experienced an internal
communication error.
Jam in print paper path
alternates with
Open door and clear jam
Page too complex Press [OK] The device could not print the current page
Printer jam clear paper path The device has detected a jam in the input
Settings cleared The device has cleared job settings. Re-enter any appropriate job settings.
The device has detected a jam in the paper
path.
because of its complexity.
trays.
This is a warning message only. Job output
might be affected.
Clear the jam from the area indicated on the
device control panel, and then follow the
control panel instructions. See Clearing jams
on page 74.
Press Menu/Enter to clear the message.
Allow the device to finish the job, or press
Cancel to cancel the job.
Clear the jam from the area indicated on the
device control panel, and then follow the
control panel instructions. See
on page 74.
Clearing jams
80 Chapter 9 Problem solving ENWW
Critical error messages
Critical error messages can indicate some kind of failure. Restarting the device might fix the problem.
If a critical error persists, the device might require service.
Critical error message tables
Control panel message Description Recommended action
50.1 Fuser Error Turn off then on The device has experienced an internal
hardware error.
50.2 Fuser Error Turn off then on The device has experienced an internal
hardware error.
50.3 Fuser Error Turn off then on The device has experienced an internal
hardware error.
1. Turn off the power by using the power
switch, and then wait at least 30
seconds.
2. If a surge protector is being used,
remove it. Plug the device directly into
the wall socket.
3. Turn on the power and wait for the
device to initialize.
If the error persists, contact HP Customer
Care. See
or the support flyer that came in the device
box.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP Customer
Care. See
or the support flyer that came in the device
box.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
HP Customer Care on page 108
HP Customer Care on page 108
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP Customer
50.8 Fuser Error Turn off then on The device has experienced an internal
hardware error.
Care. See
or the support flyer that came in the device
box.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP Customer
Care. See
or the support flyer that came in the device
box.
HP Customer Care on page 108
HP Customer Care on page 108
ENWW Control-panel messages 81
Control panel message Description Recommended action
50.9 Fuser Error Turn off then on The device has experienced an internal
hardware error.
52 Scanner Error Turn off then on The device has experienced a scanner error. Turn off the power by using the power switch,
54.1C Error Turn off then on The device has experienced an internal
hardware error.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP Customer
Care. See
or the support flyer that came in the device
box.
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP Customer
Care. See
or the support flyer that came in the device
box.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
HP Customer Care on page 108
HP Customer Care on page 108
Engine comm. Error The device has experienced an internal
hardware error.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP Customer
Care. See
or the support flyer that came in the device
box.
1. Turn off the power by using the power
2. If a surge protector is being used,
3. Turn on the power and wait for the
If the error persists, contact HP Customer
Care. See
or the support flyer that came in the device
box.
HP Customer Care on page 108
switch, and then wait at least 30
seconds.
remove it. Plug the device directly into
the wall socket.
device to initialize.
HP Customer Care on page 108
82 Chapter 9 Problem solving ENWW
Print problems
Print quality problems
Occasionally, you might encounter problems with print quality. The information in the following sections
helps you identify and resolve these issues.
NOTE: If you are having copy problems, see Copy problems on page 91.
Improving print quality
Use the print-quality settings to prevent print-quality problems.
Understanding print-quality settings
Print-quality settings affect how light or dark the print is on the page and the style in which the graphics
are printed. You can also use the print-quality settings to optimize the print quality for a specific media
type.
You can change the settings in the device properties to accommodate the types of jobs that you are
printing. The following settings are available, depending on the printer driver that you are using:
600 dpi
●
FastRes 1200: This setting produces the same resolution as the default setting, but you can
●
change the scale patterns.
NOTE: Changing the resolution can change the formatting of your text.
To temporarily change print-quality settings
To change the print-quality settings only for the current software program, open the properties through
the Print Setup menu in the program that you are using to print.
To change print-quality settings for all future jobs
NOTE: For Macintosh instructions, see Changing printer-driver settings on page 9 for more
information.
For Windows 2000:
1. In the Windows system tray, click Start, select Settings, and then click Printers.
2. Right-click the device icon.
3. Click Properties (in Windows 2000, you can also click Printing Preferences).
4. Change the settings, and click OK.
For Windows XP:
1. In the Windows system tray, click Start, and then click Printers and Faxes.
2. Right-click the device icon.
3. Click Properties, or click Printing Preferences.
4. Change the settings, and click OK.
ENWW Print problems 83
Identifying and correcting print defects
Use the checklist and print-quality issues charts in this section to solve print-quality problems.
Print-quality checklist
General print-quality problems can be solved by using the following checklist:
1. Make sure that the paper or print media that you are using meets HP specifications. See
specifications on page 13. Generally, smoother paper provides better results.
2. If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure
that you have printed by type. See
3. Print a Configuration report at the device control panel. See
If the page did not print correctly, the problem is with the hardware. Contact HP Customer
◦
Care. See
4. Print a Demo page from the device control panel. If the page prints, the problem is with the printer
driver.
Use the Add Printer Wizard in the Printers (or Printers and Faxes in Windows XP) dialog
◦
box to install the correct driver.
5. Try printing from a different program. If the page prints correctly, the problem is with the program
from which you were printing.
6. Restart the computer and the device and try printing again. If the problem is not resolved, see
General print-quality issues on page 84.
General print-quality issues
The following examples depict letter-size paper that has passed through the device short-edge-first.
These examples illustrate problems that would affect all of the pages that you print. The topics that follow
list the typical cause and solution for each of these examples.
Media
Controlling print jobs on page 26.
Information pages on page 64.
HP Customer Care on page 108 or the flyer that came in the device box.
Problem Cause Solution
Print is light or faded. The media might not meet
HP specifications.
The print cartridge might be low. Replace the print cartridge. See
If the whole page is light, the print density
adjustment is too light or EconoMode
might be turned on.
Use media that meets HP specifications.
See
Media specifications on page 13.
Changing the print cartridge
on page 69.
If the print cartridge is not low or empty,
inspect the toner roller to see if the roller
is damaged. If it is, replace the print
cartridge.
Adjust the print density, and disable
EconoMode in the device Properties.
84 Chapter 9 Problem solving ENWW
Problem Cause Solution
Toner specks appear. The media might not meet
HP specifications.
The paper path might need cleaning. Clean the paper path. See To clean the
Dropouts appear. A single sheet of print media might be
defective.
The moisture content of the paper is
uneven or the paper has moist spots on
its surface.
The paper lot is flawed. The
manufacturing processes can cause
some areas to reject toner.
The print cartridge might be defective. Replace the print cartridge. See
Use media that meets HP specifications.
See
Media specifications on page 13.
paper path on page 68.
Try reprinting the job.
Try different paper, such as high-quality
paper that is intended for laser printers.
See
Media specifications on page 13.
Try different paper, such as high-quality
paper that is intended for laser printers.
Media specifications on page 13.
See
Changing the print cartridge
on page 69.
If the error persists, contact
HP Customer Care. See HP Customer
Care on page 108 or the support flyer
that came in the device box.
Vertical streaks or bands appear on the
page.
The amount of background toner
shading becomes unacceptable.
The print cartridge might be low or
defective.
The media might not meet
HP specifications.
The priority input tray might be installed
incorrectly.
Very dry (low humidity) conditions can
increase the amount of background
shading.
The print cartridge might be low. Replace the print cartridge. See
Replace the print cartridge. See
Changing the print cartridge
on page 69.
Use a different paper with a lighter basis
weight. See
on page 13.
Make sure that the priority input tray is in
place.
Check the device environment.
Changing the print cartridge
on page 69.
Media specifications
ENWW Print problems 85
Problem Cause Solution
Toner smears appear on the media. The media might not meet
HP specifications.
If toner smears appear on the leading
edge of the paper, the media guides are
dirty, or debris has accumulated in the
print path.
The print cartridge might be low. Replace the print cartridge. See
The fuser temperature might be too low. In the printer driver, make sure the
The toner smears easily when touched. The device is not set to print on the type
of media on which you want to print.
The media might not meet
HP specifications.
The paper path might need cleaning. Clean the device. See Cleaning the
The power source might be defective. Plug the device directly into an AC outlet
The print cartridge might be low. Replace the print cartridge. See
Use media that meets HP specifications.
See
Media specifications on page 13.
Clean the media guides and the paper
path. See
on page 68.
Changing the print cartridge
on page 69.
appropriate media type is selected.
In the printer driver, select the Paper tab
and set Type is to match the type of
media on which you are printing. Print
speed might be slower if you are using
heavy paper.
Use media that meets HP specifications.
See
device on page 67.
instead of into a power strip.
Changing the print cartridge
on page 69.
To clean the paper path
Media specifications on page 13.
Marks repeatedly appear at even
intervals on the page.
The printed page contains misformed
characters.
The device is not set to print on the type
of media on which you want to print.
Internal parts might have toner on them. The problem typically corrects itself after
The paper path might need cleaning. Clean the device. See Cleaning the
The print cartridge might be damaged. If a repetitive mark occurs at the same
The media might not meet
HP specifications.
If characters are incorrectly formed so
that they produce a wavy effect, the laser
scanner might need service.
In the printer driver, make sure that the
appropriate media type is selected. Print
speed might be slower if you are using
heavy paper.
a few more pages.
device on page 67.
spot on the page, install a new HP print
cartridge. See
cartridge on page 69.
Use a different paper, such as highquality paper that is intended for laser
printers. See
on page 13.
Verify that the problem also occurs on
the Configuration report. If so, contact
HP Customer Care. See
Care on page 108 or the support flyer
that came in the device box.
Changing the print
Media specifications
HP Customer
86 Chapter 9 Problem solving ENWW
Problem Cause Solution
The printed page is curled or wavy. The device is not set to print on the type
of media on which you want to print.
The media might have been in the input
tray too long.
The paper path is curling the media. Use the Less paper curl setting. See
The media might not meet
HP specifications.
Both high temperature and humidity can
cause paper curl.
Text or graphics are skewed on the
printed page.
The media might be loaded incorrectly or
the input tray might be too full.
The media might not meet
HP specifications.
In the printer driver, make sure the
appropriate media type is selected.
If the problem persists, select a media
type that uses a lower fuser temperature,
such as transparencies or light media.
Turn over the stack of media in the tray.
Also, try rotating the media 180° in the
input tray.
Reducing paper curl on page 100.
Use a different paper, such as highquality paper that is intended for laser
printers. See Media specifications
on page 13.
Check the device environment.
Verify that the media is loaded correctly
and that the media guides are not too
tight or too loose against the stack. See
Loading media on page 24.
Use a different paper, such as highquality paper that is intended for laser
printers. See
on page 13.
Media specifications
The printed page contains wrinkles or
creases.
The media might be loaded incorrectly or
the input tray might be too full.
The media might not meet
HP specifications.
The paper path is curling the media. Use the Less paper curl setting. See
Air pockets inside envelopes can cause
them to wrinkle.
Turn over the stack of paper in the input
tray, or try rotating the paper 180° in the
input tray.
Verify that the media is loaded correctly
and that the media guides are not too
tight or too loose against the stack. See
Loading media on page 24.
Use a different paper, such as highquality paper that is intended for laser
printers. See Media specifications
on page 13.
Reducing paper curl on page 100.
Remove the envelope, flatten it, and try
printing again.
ENWW Print problems 87
Problem Cause Solution
Toner appears around the printed
characters.
An image that appears at the top of the
page (in solid black) repeats farther
down the page (in a gray field).
The media might be loaded incorrectly. Turn over the stack of paper in the tray.
If large amounts of toner have scattered
around the characters, the paper might
have high resistivity.
Software settings might affect image
printing.
The order of images printed might affect
printing.
A power surge might have affected the
device.
Use a different paper, such as highquality paper that is intended for laser
printers. See
on page 13.
In your software program, change the
tone (darkness) of the field in which the
repeated image appears.
In your software program, rotate the
whole page 180° to print the lighter
image first.
Change the order in which the images
are printed. For example, have the lighter
image at the top of the page, and the
darker image farther down the page.
If the defect occurs later in a print job,
turn the device off for 10 minutes, and
then turn on the device to restart the print
job.
Media specifications
Media-handling problems
Use the information in this section when the device experiences media-handling problems.
Print-media guidelines
For best results, make sure that the paper is of good quality, and free of cuts, nicks, tears, spots,
●
loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
For best-quality printing, use a smooth type of paper. Generally, smoother media produces better
●
results. For more information, see
If you are unsure what type of paper you are loading (such as bond or recycled), check the label
●
on the package of paper.
Do not use media that is designed for Inkjet printers only. Use media that is designed for LaserJet
●
printers.
Do not use letterhead paper that is printed with low-temperature inks, such as those used in some
●
types of thermography.
Media specifications on page 13.
88 Chapter 9 Problem solving ENWW
Do not use raised or embossed letterhead.
●
The device uses heat and pressure to fuse toner to the paper. Make sure that any colored paper
●
or preprinted forms use inks that are compatible with this fusing temperature (200°C or 392°F for
0.1 second).
CAUTION: Failure to follow these guidelines could cause jams or damage to the device.
Solving print-media problems
The following problems with media cause print-quality deviations, jamming, or even damage to the
device.
Problem Cause Solution
Poor print quality or toner
adhesion
Dropouts, jamming, or
curl
Excessive curl The paper is too moist, has the wrong
Jamming, damage to
device
Problems with feeding The paper has ragged edges. Use high-quality paper that is made for laser printers.
Print is skewed
(crooked).
The paper is too moist, too rough, too
heavy or too smooth, or it is embossed
or from a faulty paper lot.
The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping.
The paper has variability from one side
to the other.
grain direction, or is of short-grain
construction
The paper varies from side-to-side. Turn the paper over.
The paper has cutouts or perforations. Use paper that is free of cutouts or perforations.
The paper varies from side-to-side. Turn the paper over.
The paper is too moist, too rough, too
heavy or too smooth, has the wrong
grain direction, or is of short-grain
construction or it is embossed or from
a faulty paper lot.
The media guides might be incorrectly
adjusted.
Try another kind of paper, between 100 and 250 Sheffield,
with 4 to 6% moisture content.
Turn the paper over.
Use long-grain paper, or use the Less paper curl setting.
See
Reducing paper curl on page 100.
Try another kind of paper, between 100 and 250 Sheffield,
4 to 6% moisture content, or use long-grain paper.
Remove all media from the input tray, straighten the stack,
and then load the media in the input tray again. Adjust the
media guides to the width and length of the media that you
are using and try printing again.
More than one sheet
feeds at one time.
The media tray might be overloaded. Remove some of the media from the tray. See Loading
media on page 24.
The media might be wrinkled, folded,
or damaged.
Verify that the media is not wrinkled, folded, or damaged.
Try printing on media from a new or different package.
ENWW Print problems 89
Problem Cause Solution
The device does not pull
media from the media
input tray.
Performance problems
Try the tips in this section if pages exit the device, but have nothing printed on them, or when the device
does not print any pages.
Problem Cause Solution
Pages print but are totally
blank.
The device might be in manual feed
mode.
The pickup roller might be dirty or
damaged.
The paper-length adjustment control in
tray 1 is set at a length that is greater
than the media size.
The sealing tape might still be in the
print cartridge.
The document might contain blank
pages.
If Manual feed appears on the device control-panel
●
display, press Menu/Enter to print the job.
Verify that the device is not in manual feed mode and
●
print your job again.
Contact HP Customer Care. See HP Customer Care
on page 108 or the support flyer that came in the device
box.
Adjust the paper-length adjustment control to the correct
length.
Verify that the sealing tape has been completely removed
from the print cartridge.
Check the document that you are printing to see if content
appears on all of the pages.
The device might be malfunctioning. To check the device, print a Configuration report. See
Pages print slowly. Certain media types can slow the print
job.
Pages did not print. The device might not be pulling media
correctly.
The media is jamming in the device. Clear the jam. See Clearing jams on page 74.
The USB cable might be defective or
incorrectly connected.
Other devices are running on your
computer.
Information pages on page 64.
Print on a different type of media.
See Media-handling problems on page 88.
Disconnect the USB cable at both ends and
●
reconnect it.
Try printing a job that has printed in the past.
●
Try using a different USB cable.
●
The device might not share a USB port. If you have an
external hard drive or network switchbox that is connected
to the same port as the device, the other device might be
interfering. To connect and use the device, you must
disconnect the other device or you must use two USB
ports on the computer.
90 Chapter 9 Problem solving ENWW
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