HP Laserjet Enterprise M806, M830 troubleshooting manual
LASERJET ENTERPRISE M806
LASERJET ENTERPRISE FLOW MFP M830
Troubleshooting Manual
M830zM806x+M806dn
HP LaserJet Enterprise M806 and Flow
MFP M830
Troubleshooting Manual
Copyright and License
© 2013 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Part number: CZ244-90967
Edition 1, 11/2013
Conventions used in this guide
TIP: Tips provide helpful hints or shortcuts.
NOTE: Notes provide important information to explain a concept or to complete a task.
CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging
the product.
WARNING! Warnings alert you to specific procedures that you should follow to avoid personal
injury, catastrophic loss of data, or extensive damage to the product.
ENWW iii
iv Conventions used in this guide ENWW
Table of contents
1 Theory of operation ........................................................................................................................................... 1
Basic operation ..................................................................................................................................... 2
Sequence of operation ......................................................................................................... 3
Normal sequence of operation ............................................................................ 3
Formatter-control system ..................................................................................................................... 5
Formatter hardware ............................................................................................................. 5
Control panel ....................................................................................................................... 6
Engine-control system .......................................................................................................................... 7
DC controller ........................................................................................................................ 8
Motors ............................................................................................................... 11
Fans .................................................................................................................. 12
Fuser-control circuit ........................................................................................................... 13
Fuser heater protection ..................................................................................... 15
Low-voltage power supply ................................................................................................. 16
Over-current/over-voltage protection ................................................................ 18
High-voltage power supply ................................................................................................ 19
Laser/scanner system ........................................................................................................................ 21
Image-formation system ..................................................................................................................... 22
Image formation process ................................................................................................... 23
Toner cartridge .................................................................................................................. 24
Toner cartridge design ...................................................................................... 24
No-shake toner .................................................................................................. 25
Toner cartridge memory chip ............................................................................ 25
Toner seal ......................................................................................................... 25
Toner level detection ......................................................................................... 25
Scanning/image capture system ........................................................................................................ 26
Scanner ............................................................................................................................. 26
Document feeder system ................................................................................................... 27
Document feeder sensors ................................................................................. 28
Document feeder simplex operation ................................................................. 29
Document feeder duplex operation ................................................................... 30
Document feeder paper control and deskew .................................................... 32
ENWW v
Document feeder paper pick and separation .................................................... 33
Document feeder paper stopper & fins ............................................................. 34
Document feeder simplex selector .................................................................... 35
Document feeder white backing ........................................................................ 35
Document feeder duplex selector ..................................................................... 36
Document feeder hinge ..................................................................................... 37
Pickup, feed, and delivery system ...................................................................................................... 39
Photo sensors and switches .............................................................................................. 40
Motors and solenoids ......................................................................................................... 42
Pickup and feed system ..................................................................................................... 43
Media-size detection ......................................................................................... 43
Media-level detection ........................................................................................ 43
Multi-feed prevention ......................................................................................... 43
Transparency media detection .......................................................................... 44
Fuser-wrapping jam detection ........................................................................... 44
Tray 1 ................................................................................................................................. 44
Tray 1 driver PCA .............................................................................................. 44
Tray 1 power supply .......................................................................................... 44
Tray 1 sequence of operation ........................................................................... 45
Tray 1 pickup and feed ...................................................................................... 45
Tray 1 jam detection .......................................................................................... 45
Tray 2 and Tray 3 .............................................................................................................. 46
Tray 2 cassette pickup ...................................................................................... 46
Tray 2 cassette multiple-feed prevention .......................................................... 48
Tray 2 cassette media-size detection and Tray 2 cassette-presence
detection ............................................................................................................ 49
Tray 2 cassette lift-up operation ........................................................................ 50
Tray media-presence detection ......................................................................... 52
Jam detection .................................................................................................................... 53
3,500-sheet high-capacity input (HCI) feeder ..................................................................................... 57
HCI electrical components ................................................................................................. 59
HCI motor control ............................................................................................................... 61
HCI motor failure detection ............................................................................... 62
HCI pickup-and-feed operation .......................................................................................... 63
HCI lift-up operation .......................................................................................... 64
HCI cassette media-size detection and cassette-presence detection ............... 65
Additional HCI pickup and feed functions .......................................................................... 65
HCI jam detection .............................................................................................................. 66
Stapler/stacker and stapler/stacker with hole punch .......................................................................... 68
Stapler/stacker motors ....................................................................................................... 72
Motor failure detection ....................................................................................... 72
vi ENWW
Feed-and-delivery operation .............................................................................................. 74
Switchback assembly ........................................................................................ 77
Straight feed ..................................................................................... 77
Switchback feed to the pass-through assembly/hole-puncher
assembly (without hole punching operation) .................................... 78
Switchback feed to the hole-puncher assembly (with hole
punching operation) .......................................................................... 79
Hole puncher assembly ..................................................................................... 81
Side registration operation ................................................................ 82
Hole punching operation (2-hole/3-hole puncher assembly) ............ 83
Hole punching operation (2-hole/4-hole puncher assembly) ............ 85
Stapler/stacker assembly .................................................................................. 87
Swing height control ......................................................................... 90
Process output bin paper-stacking operation .................................................... 91
Offset operation ................................................................................................. 91
Stack trailing-edge assist operation .................................................................. 94
Stack delivery operation .................................................................................... 94
Staple operation ................................................................................................ 94
Shift the staple unit .......................................................................................... 100
Stack operation (stapler/stacker and booklet maker) ...................................... 102
Output bin operation ....................................................................... 102
Shutter operation ............................................................................ 105
Jam detection .................................................................................................................. 105
Stapler/stacker jam detection .......................................................................... 105
Switchback assembly jam detection ............................................................... 106
Hole puncher assembly jam detection ............................................................ 108
Stapler/stacker assembly jam detection .......................................................... 109
Booklet maker .................................................................................................................................. 111
Electrical circuitry for the booklet maker unit ................................................................... 113
Basic operation of the booklet maker .............................................................................. 113
Construction of the booklet-maker-unit control system .................................................... 117
Booklet maker motors ...................................................................................................... 118
Booklet maker paper feed and delivery ........................................................................... 119
Booklet maker jam detection ........................................................................................... 125
Booklet maker delivery modes ......................................................................................... 126
2 Solve problems ............................................................................................................................................. 127
Solve problems checklist .................................................................................................................. 128
Menu map ........................................................................................................................................ 130
Preboot menu options ...................................................................................................................... 131
Current settings pages ..................................................................................................................... 138
ENWW vii
Troubleshooting process .................................................................................................................. 139
Determine the problem source ........................................................................................ 139
Troubleshooting flowchart ............................................................................... 139
Power subsystem ............................................................................................................ 140
Power-on checks ............................................................................................. 140
Power-on troubleshooting overview ............................................... 140
Control-panel checks ....................................................................................................... 141
Control-panel diagnostic flowcharts ................................................................ 144
Touchscreen black, white, or dim (no image) ................................. 145
Touchscreen is slow to respond or requires multiple presses to
respond ........................................................................................... 146
Touchscreen has an unresponsive zone ........................................ 147
No control-panel sound .................................................................. 148
Home button is unresponsive ......................................................... 149
Hardware integration pocket (HIP) is not functioning (control
panel functional) ............................................................................. 150
Scanning subsystem ........................................................................................................ 150
Tools for troubleshooting .................................................................................................................. 151
Individual component diagnostics .................................................................................... 151
LED diagnostics .............................................................................................. 151
Understand lights on the formatter ................................................. 151
Engine diagnostics .......................................................................................... 156
Defeating interlocks ........................................................................ 156
Disable cartridge check .................................................................. 157
Engine test button ........................................................................... 158
Paper path test ................................................................................................ 158
Paper path sensors test .................................................................................. 159
Manual sensor and tray/bin manual sensor tests ............................................ 160
Manual sensor test ......................................................................... 160
Tray/bin manual sensor test ........................................................... 161
Print/stop test .................................................................................................. 163
Component tests ............................................................................................. 163
Control-panel tests ......................................................................... 163
Component test (special-mode test) ............................................... 164
Finishing accessory component test .............................................. 166
Scanner tests M830 ........................................................................................ 202
Scanner tests .................................................................................. 202
Diagrams ......................................................................................................................... 204
Block diagrams ................................................................................................ 205
Location of connectors .................................................................................... 215
DC controller PCA connectors ........................................................ 215
viii ENWW
High capacity input (HCI) feeder controller PCA connectors .......... 217
Finishing accessories (all) controller PCA connectors ................... 218
Plug/jack locations .......................................................................................... 220
Locations of major components ...................................................................... 222
Base product .................................................................................. 222
High capacity input (HCI) feeder .................................................... 227
Finishing accessories ..................................................................... 231
General timing chart ........................................................................................ 234
Circuit diagrams .............................................................................................. 235
Internal print-quality test pages ........................................................................................ 245
Print quality troubleshooting pages ................................................................. 245
Fuser test page ............................................................................................... 247
Cleaning page ................................................................................................. 248
Enable and configure auto cleaning ............................................... 248
Print configuration page .................................................................................. 249
Configuration page ......................................................................... 249
HP embedded Jetdirect page ......................................................... 251
Finding important information on the configuration pages .............. 253
Print quality troubleshooting tools .................................................................................... 254
Repetitive defects ruler ................................................................................... 254
Control-panel menus ....................................................................................................... 255
Administration menu ....................................................................................... 255
Reports menu ................................................................................. 255
General Settings menu ................................................................... 257
Copy Settings menu (M830 only) ................................................... 266
Scan/Digital Send Settings menu (M830 only) ............................... 273
Fax Settings menu (M830 only) ...................................................... 284
General Print Settings menu .......................................................... 297
Default Print Options menu ............................................................ 300
Display Settings menu .................................................................... 302
Manage Supplies menu .................................................................. 304
Manage Trays menu ....................................................................... 308
Network Settings menu .................................................................. 310
Troubleshooting menu .................................................................... 322
Device Maintenance menu .............................................................................. 325
Backup/Restore menu .................................................................... 325
Calibration/Cleaning menu (M830) ................................................. 325
Calibration/Cleaning menu (M806) ................................................. 328
USB Firmware Upgrade menu ....................................................... 329
Service menu .................................................................................. 329
Interpret control-panel messages and event log entries .................................................. 329
ENWW ix
10.XX.YZ Error Messages .............................................................................. 329
10.00.00 e-Label Memory Error ...................................................... 329
10.00.10 e-Label Missing Memory Error ........................................ 330
10.00.50 Cartridge seal roll up error ............................................... 330
10.23.50 .......................................................................................... 330
10.23.51 .......................................................................................... 331
10.23.52 .......................................................................................... 331
10.23.70 Printing Past Very Low .................................................... 331
10.32.00 Unauthorized supply ........................................................ 331
10.XX.33 Used Supply In Use ........................................................ 332
10.XX.34 Used Supply In Use ........................................................ 332
10.XX.40 Genuine HP Supplies Installed ....................................... 332
10.XX.41 Unsupported Supply in Use ............................................ 332
10.XX.70 Printing past very low ...................................................... 332
10.YY.15 Install <supply> ............................................................... 333
10.YY.35 Incompatible <supply> .................................................... 333
11.XX.YZ Error Messages .............................................................................. 333
11.00.01 or 11.00.02 Internal clock error ........................................ 333
13.XX.YZ Error Messages .............................................................................. 334
13.60.Az ......................................................................................... 334
13.60.Dz ......................................................................................... 334
13.60.FF ......................................................................................... 336
13.64.Az ......................................................................................... 336
13.64.Dz ......................................................................................... 337
13.67.Az ......................................................................................... 338
13.67.Dz ......................................................................................... 338
13.67.FF ......................................................................................... 339
13.68.Az ......................................................................................... 340
13.68.Dz ......................................................................................... 340
13.69.Az ......................................................................................... 341
13.69.Dz ......................................................................................... 342
13.84.Az ......................................................................................... 342
13.89.3z .......................................................................................... 343
13.90.Az ......................................................................................... 343
13.90.Dz ......................................................................................... 344
13.92.FF ......................................................................................... 345
13.94.Az ......................................................................................... 346
13.94.Dz ......................................................................................... 346
13.96.33 .......................................................................................... 347
13.97.33 .......................................................................................... 347
13.98.A3 ......................................................................................... 348
x ENWW
13.98.D3 ......................................................................................... 348
13.A1.D1 ......................................................................................... 348
13.A1.FF ......................................................................................... 349
13.A2.D2 ......................................................................................... 349
13.A2.FF ......................................................................................... 350
13.A3.D3 ......................................................................................... 351
13.A3.FF ......................................................................................... 351
13.A4.D4 ......................................................................................... 352
13.A4.FF ......................................................................................... 353
13.A5.D5 ......................................................................................... 353
13.A5.FF ......................................................................................... 354
13.A7.D4 ......................................................................................... 355
13.A7.D5 ......................................................................................... 356
13.A7.FF ......................................................................................... 356
13.A8.D2 ......................................................................................... 357
13.A8.D3 ......................................................................................... 358
13.A8.D4 or 13.A8.D4 .................................................................... 358
13.AA.EE ........................................................................................ 359
13.AB.EE ........................................................................................ 359
13.B2.Az ......................................................................................... 360
13.B2.Dz ......................................................................................... 361
13.B2.FF ......................................................................................... 362
13.B4.FF ......................................................................................... 363
13.B9.Az ......................................................................................... 363
13.B9.Bz ......................................................................................... 364
13.B9.Cz ......................................................................................... 365
13.B9.Dz ......................................................................................... 367
13.B9.FF ......................................................................................... 368
13.BA.EE ........................................................................................ 368
13.BB.EE ........................................................................................ 369
13.D1.Az ......................................................................................... 369
13.D1.Dz ......................................................................................... 370
13.D1.FF ......................................................................................... 372
13.D2.Az ......................................................................................... 372
13.D2.Dz ......................................................................................... 373
13.D2.FF ......................................................................................... 373
13.D4.Az ......................................................................................... 374
13.D4.Dz ......................................................................................... 374
13.E1.Dz ......................................................................................... 375
13.E1.FF ......................................................................................... 376
13.E6.Az ......................................................................................... 377
ENWW xi
13.E6.Dz ......................................................................................... 378
13.E6.FF ......................................................................................... 379
13.EA.EE ........................................................................................ 379
13.FF.FF ......................................................................................... 380
30.XX.YZ Error Messages .............................................................................. 380
30.01.01 .......................................................................................... 380
30.01.06 .......................................................................................... 380
30.01.08 .......................................................................................... 381
30.01.10 (event code) Scanner ADF fan error ............................... 381
30.01.14 .......................................................................................... 381
30.01.15 .......................................................................................... 382
30.01.18 .......................................................................................... 382
30.01.19 .......................................................................................... 382
30.01.23 Scanner calibration failure ............................................... 382
30.01.30 or 30.01.32 ...................................................................... 383
30.01.36 .......................................................................................... 383
30.01.41 .......................................................................................... 383
30.01.42 .......................................................................................... 383
30.01.43 .......................................................................................... 384
30.01.44 .......................................................................................... 384
30.01.45 .......................................................................................... 384
30.01.46 .......................................................................................... 385
30.01.47 .......................................................................................... 385
30.01.48 .......................................................................................... 385
30.01.49 .......................................................................................... 385
30.01.50 .......................................................................................... 386
30.03.14 .......................................................................................... 386
30.03.20 .......................................................................................... 386
30.03.22 .......................................................................................... 386
30.03.23 .......................................................................................... 387
30.03.30 .......................................................................................... 387
30.03.45 .......................................................................................... 387
31.01.02 Jam in document feeder .................................................. 387
31.01.03 Document feeder pick error ............................................. 388
31.XX.YZ Error Messages .............................................................................. 389
31.03.30 .......................................................................................... 389
31.03.31 .......................................................................................... 390
31.03.32 .......................................................................................... 390
31.08.A1 ......................................................................................... 390
31.08.A2 ......................................................................................... 390
31.08.A3 ......................................................................................... 391
xii ENWW
31.13.01 .......................................................................................... 391
31.13.02 .......................................................................................... 391
31.13.13 .......................................................................................... 392
31.13.14 .......................................................................................... 392
31.13.15 .......................................................................................... 393
32.08.XX Error Messages ............................................................................... 393
32.08.A1, 32.08.A2, 32.08.A3 ........................................................ 393
32.1C.XX ........................................................................................ 393
40.XX.YZ Error Messages .............................................................................. 399
40.00.01 USB I/O buffer overflow To continue, touch “OK” ............ 399
40.00.02 Embedded I/O buffer overflow To continue, touch “OK” .. 399
40.00.03 EIO <X> buffer overflow To continue, touch “OK” ........... 399
40.00.04 EIO <X> bad transmission To continue, touch “OK” ....... 399
40.00.05 Embedded I/O bad transmission To continue, touch
“OK” ................................................................................................ 399
40.08.0X USB storage accessory removed .................................... 400
40.0X.05 USB storage accessory removed .................................... 400
41.XX.YZ Error Messages .............................................................................. 400
41.01.YZ ......................................................................................... 400
41.02.00 .......................................................................................... 401
41.03.FZ Unknown Misprint Error ................................................... 402
41.03.YZ Unexpected size in envelope feeder To use another
tray, touch "Options " ...................................................................... 402
41.03.YZ Unexpected size in tray <X> ........................................... 403
41.04.00 Printer Error ..................................................................... 404
41.05.YZ Unexpected type in tray <X> ........................................... 404
41.XX.YZ Error To continue, touch “OK” ........................................ 405
42.XX.YY Error Messages .............................................................................. 406
42.XX.YY Error Event Log message .............................................. 406
44.XX.XX Error Messages .............................................................................. 406
44.01.XX Error Event log message (MFP Only) ............................. 406
44.03.XX Error Event log message (MFP Only) ............................. 406
44.10.XX Error Event log message (MFP Only) ............................. 406
44.34.XX Error Event log message (MFP Only) ............................. 407
44.92.XX Error Event log message (MFP Only) ............................. 407
47.XX.XX Error Messages .............................................................................. 407
47.00.XX ......................................................................................... 407
47.01.XX ......................................................................................... 407
47.02.XX ......................................................................................... 408
47.03.XX ......................................................................................... 408
47.04.XX ......................................................................................... 408
ENWW xiii
47.05.00 .......................................................................................... 408
47.06.XX ......................................................................................... 409
47.WX.YZ Printer Calibration Failed To continue, touch “OK” ....... 409
48.XX.YY Error Messages .............................................................................. 409
48.XX.YY ........................................................................................ 409
49.XX.YY Error Messages .............................................................................. 410
49.XX.YY Error To continue turn off then on .................................. 410
50.WX.YZ Error Messages ............................................................................. 411
50.WX.YZ Fuser error To continue turn off then on ....................... 411
51.XX.YZ, 52.XX.YZ Error Messages ............................................................. 415
51.00.10 Beam detect error ............................................................ 415
51.00.19 / 51.00.20 Laser Scanner Error - Laser malfunction ........ 416
52.00.00/52.00.20 Scanner Startup/Rotation error ......................... 416
54.XX.YZ Error Messages .............................................................................. 416
54.00.03 (EVENT LOG ONLY) ....................................................... 416
54.06.21 (EVENT LOG ONLY) ....................................................... 417
55.XX.YZ, 56.XX.YZ Error Messages ............................................................. 417
55.00.01, 55.00.03, 55.00.04 DC controller error ........................... 417
55.01.06, 55.02.06 DC controller error ........................................... 417
56.00.YY Error ................................................................................ 418
57.XX.YZ Error Messages .............................................................................. 418
57.00.01 Error To continue turn off then on .................................... 418
57.00.02 Error To continue turn off then on .................................... 418
57.00.03 Error To continue turn off then on .................................... 419
57.00.03 Error To continue turn off then on .................................... 419
57.00.04 Error To continue turn off then on .................................... 419
57.00.04 Error To continue turn off then on .................................... 420
57.00.05 Error To continue turn off then on .................................... 420
57.00.06 Error To continue turn off then on .................................... 420
57.00.07 Error To continue turn off then on .................................... 421
57.00.08 Error To continue turn off then on .................................... 421
57.00.09 Error To continue turn off then on .................................... 421
57.00.10 Error To continue turn off then on .................................... 421
59.XX.YZ Error Messages .............................................................................. 422
59.00.30 or 59.00.40 ...................................................................... 422
59.05.50 or 59.05.60 ...................................................................... 422
60.00.0Y, 62.00.00 Error Messages ............................................................... 423
60.00.02 Tray 2 lifting error ............................................................ 423
60.00.03 Tray 3 lifting error ............................................................ 423
60.00.04 Tray 4 lifting error ............................................................ 424
60.00.05 Tray 5 lifting error ............................................................ 424
xiv ENWW
62.00.00 No system To continue turn off then on ........................... 425
65.X0.AZ Error Messages ............................................................................... 425
65.X0.AZ Output accessory Failure ................................................ 425
66.WX.YZ Error Messages ............................................................................. 426
66.00.20 .......................................................................................... 426
66.00.40 .......................................................................................... 426
66.00.50 .......................................................................................... 427
66.00.77 .......................................................................................... 427
66.00.79 .......................................................................................... 427
66.00.8Z ......................................................................................... 428
66.12.46 .......................................................................................... 428
66.40.YZ ......................................................................................... 429
66.50.00 .......................................................................................... 429
66.60.16 .......................................................................................... 430
66.60.25 .......................................................................................... 430
66.60.27 .......................................................................................... 431
66.60.28 .......................................................................................... 431
66.60.31 .......................................................................................... 431
66.60.32 .......................................................................................... 433
66.60.33 .......................................................................................... 434
66.60.34 .......................................................................................... 435
66.60.48 .......................................................................................... 435
66.60.50 .......................................................................................... 436
66.80.01 .......................................................................................... 436
66.80.02 .......................................................................................... 436
66.80.03 .......................................................................................... 437
66.80.21 .......................................................................................... 438
66.80.22 .......................................................................................... 438
66.80.23 .......................................................................................... 438
66.80.33 .......................................................................................... 438
66.80.35 .......................................................................................... 438
66.80.36 .......................................................................................... 439
66.80.38 .......................................................................................... 440
66.80.46 .......................................................................................... 440
66.80.51 .......................................................................................... 441
66.80.55 .......................................................................................... 441
66.80.56 .......................................................................................... 441
66.80.57 .......................................................................................... 442
66.80.58 .......................................................................................... 442
66.80.59 .......................................................................................... 442
66.80.60 .......................................................................................... 442
ENWW xv
66.80.61 .......................................................................................... 442
66.80.62 .......................................................................................... 442
66.80.63 .......................................................................................... 443
66.80.64 .......................................................................................... 443
66.80.65 .......................................................................................... 443
66.80.70 .......................................................................................... 443
66.80.71 .......................................................................................... 443
66.80.72 .......................................................................................... 443
66.80.73 .......................................................................................... 444
66.80.74 .......................................................................................... 444
66.80.75 .......................................................................................... 444
66.80.76 .......................................................................................... 444
66.90.10 .......................................................................................... 444
66.90.29 .......................................................................................... 445
66.90.30 .......................................................................................... 446
66.90.41 .......................................................................................... 447
66.90.42 .......................................................................................... 448
66.90.43 .......................................................................................... 449
66.90.44 .......................................................................................... 449
66.90.45 .......................................................................................... 450
66.90.49 .......................................................................................... 451
66.90.50 .......................................................................................... 452
69.11.YZ ......................................................................................... 452
70.XX.YY Error Messages .............................................................................. 453
70.00.00 Error To continue turn off then on .................................... 453
80.XX.YY, 82.XX.YY Error Messages ............................................................. 453
80.0X.YY Embedded Jetdirect Error .............................................. 453
82.73.46, 82.73.47 .......................................................................... 454
98.0X.0Y Error Messages ............................................................................... 454
98.00.01 or 98.01.00 Corrupt data in firmware volume .................. 454
98.00.02 Corrupt data in the solutions volume ............................... 454
98.00.03 Corrupt data in the configuration volume ......................... 455
98.00.04 Corrupt data in the job data volume ................................ 455
99.XX.YY Error Messages .............................................................................. 455
99.00.01 Upgrade not performed file is corrupt .............................. 455
99.00.02 Upgrade not performed timeout during receive ............... 455
99.00.03 Upgrade not performed error writing to disk .................... 456
99.00.04 Upgrade not performed timeout during receive ............... 456
99.00.05 Upgrade not performed timeout during receive ............... 456
99.00.06 Upgrade not performed error reading upgrade ................ 456
99.00.07 Upgrade not performed error reading upgrade ................ 457
xvi ENWW
99.00.08 Upgrade not performed error reading upgrade ................ 457
99.00.09 Upgrade canceled by user ............................................... 457
99.00.10 Upgrade canceled by user ............................................... 457
99.00.11 Upgrade canceled by user ............................................... 458
99.00.12 Upgrade not performed the file is invalid ......................... 458
99.00.13 Upgrade not performed the file is invalid ......................... 458
99.00.14 Upgrade not performed the file is invalid ......................... 458
99.00.2X ......................................................................................... 458
99.01.XX ......................................................................................... 459
99.02.01 .......................................................................................... 460
99.02.09 .......................................................................................... 460
99.09.60 Unsupported disk ............................................................. 460
99.09.61 Unsupported disk ............................................................. 460
99.09.62 Unknown disk .................................................................. 460
99.09.63 Incorrect disk ................................................................... 461
99.09.64 Disk malfunction .............................................................. 461
99.09.65 Disk data error ................................................................. 461
99.09.66 No disk installed .............................................................. 461
99.09.67 Disk is not bootable please download firmware .............. 461
99.09.67 Disk is not bootable please download firmware .............. 462
99.XX.YY ........................................................................................ 462
Alpha Error Messages ..................................................................................... 462
<binname> full Remove all paper from bin ..................................... 462
<Supply> low OR Supplies low ...................................................... 462
<Supply> very low OR Supplies very low ....................................... 463
<Tray X> lifting ............................................................................... 463
[File System] device failure To clear touch “OK” ............................ 464
[File System] file operation failure To clear touch “OK” .................. 464
[File System] file system is full To clear touch “OK” ....................... 464
[File System] is not initialized ......................................................... 464
[File System] is write protected ....................................................... 464
Accept bad signature ...................................................................... 464
ADF not detected ............................................................................ 465
Bad duplexer connection ................................................................ 465
Bad optional tray connection .......................................................... 465
Calibration reset pending ................................................................ 465
Canceling ........................................................................................ 465
Canceling...<jobname> ................................................................... 466
Cartridge Low ................................................................................. 466
Cartridge Memory Abnormal .......................................................... 466
Cartridge Out .................................................................................. 466
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Checking engine ............................................................................. 466
Checking paper path ...................................................................... 467
Chosen personality not available To continue, touch “OK” ............ 467
Clearing event log ........................................................................... 467
Clearing paper path ........................................................................ 467
Close Front door ............................................................................. 467
Close Left door ............................................................................... 468
Close Lower Right door .................................................................. 468
Close stapler/stacker multi bin mailbox door .................................. 468
Close top cover ............................................................................... 469
Close Upper Right Door ................................................................. 469
Cooling device ................................................................................ 469
Data received To print last page press “OK” .................................. 469
Different paper sizes in job ............................................................. 470
EIO <X> disk initializing .................................................................. 470
EIO <X> disk not functional ............................................................ 470
EIO <X> disk spinning up ............................................................... 470
Event log is empty .......................................................................... 470
Expected drive missing ................................................................... 471
External device initializing .............................................................. 471
Fax is disabled — ignoring call ....................................................... 471
FIM Load Error Send full FIM on <X> port ..................................... 471
Flatbed cover open or Close Flatbed cover .................................... 471
Fuser Kit low ................................................................................... 472
Fuser Kit very low To continue, touch “OK” .................................... 472
Gateways failed .............................................................................. 472
Gateways OK ................................................................................. 472
Genuine HP cartridge installed ....................................................... 472
Genuine HP supply installed .......................................................... 473
HP Secure hard drive disabled ....................................................... 473
Incompatible <Supply> ................................................................... 473
Incompatible supplies ..................................................................... 473
Initializing... ..................................................................................... 473
Install fuser unit .............................................................................. 474
Install supply ................................................................................... 474
Internal disk device failure To clear touch “OK” .............................. 474
Internal disk file operation failed ..................................................... 474
Internal disk file system is full ......................................................... 475
Internal disk is write protected ........................................................ 475
Internal disk not found .................................................................... 475
Internal disk not functional .............................................................. 475
xviii ENWW
Internal disk not initialized .............................................................. 475
Internal disk spinning up ................................................................. 475
Jam in document feeder ................................................................. 476
Job not stapled due to mixed sizes ................................................ 476
Load Tray <X>: [Type], [Size] To use another tray, press “OK” ..... 476
Loading program <XX> .................................................................. 476
Lower left booklet bin full ................................................................ 477
Manually feed output stack Then touch "OK" to print second side . 477
Manually feed: <Type><Size> To use another tray, press “OK” .... 477
Moving solenoid .............................................................................. 477
Moving solenoid and motor ............................................................ 477
No job to cancel .............................................................................. 478
Non HP Supply Installed ................................................................. 478
Output Bin Full ................................................................................ 478
Output Device detached ................................................................. 478
Paused... ........................................................................................ 479
Performing Paper Path Test… ....................................................... 479
Please Wait... ................................................................................. 479
Printing Configuration... .................................................................. 479
Printing Event Log... ....................................................................... 479
Printing File Directory... .................................................................. 479
Printing Font List... .......................................................................... 480
Printing Fuser Test Page... ............................................................. 480
Printing Help Page... ....................................................................... 480
Printing Menu Map... ...................................................................... 480
Printing stopped .............................................................................. 480
Printing Supplies Status Page... ..................................................... 480
Printing Usage Page... .................................................................... 481
Printing…engine test ...................................................................... 481
Processing job from tray <X>...Do not grab paper until job
completes ....................................................................................... 481
Processing... ................................................................................... 481
Processing...copy <X> of <Y> ........................................................ 481
RAM disk device failure To clear touch “OK” .................................. 481
RAM disk file operation failed To clear touch “OK” ......................... 482
RAM disk file system is full To clear touch “OK” ............................. 482
RAM disk is write protected To clear touch “OK” ............................ 482
RAM disk not initialized .................................................................. 482
Ready ............................................................................................. 482
Ready <IP Address> ...................................................................... 482
Receiving Upgrade ......................................................................... 483
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Reinsert duplexer ........................................................................... 483
Remove one toner cartridge ........................................................... 483
Remove USB accessory ................................................................. 483
Replace <Supply> .......................................................................... 483
Replace supplies ............................................................................ 484
Resend external accessory firmware ............................................. 484
Resend Upgrade ............................................................................ 485
Restore Factory Settings ................................................................ 485
ROM disk device failed To clear touch “OK” .................................. 485
ROM disk file operation failed To clear touch “OK” ........................ 485
ROM disk file system is full To clear touch “OK” ............................ 485
ROM disk is write protected To clear touch “OK” ........................... 485
ROM disk not initialized To clear touch “OK” .................................. 486
Rotating Motor ................................................................................ 486
Size mismatch in Tray <X> ............................................................. 486
Sleep mode on ............................................................................... 486
Staple Cartridge 2 and 3 very low (warning) .................................. 486
Staple Cartridge <X> low (warning) ................................................ 487
Staple Cartridge low ....................................................................... 487
Stapler/Stacker staple jam .............................................................. 487
Supplies low ................................................................................... 487
Supply Memory Warning ................................................................ 487
The unit has corrupt data ................................................................ 487
Too many pages in job to staple ..................................................... 488
Too many pages to make booklet .................................................. 488
Tray <X> [type] [size] ...................................................................... 488
Tray <X> empty: [Type], [Size] ....................................................... 488
Tray <X> lifting ............................................................................... 489
Tray <X> open ................................................................................ 489
Tray <X> overfilled ......................................................................... 490
Type mismatch Tray <X> ............................................................... 490
Unsupported drive installed To continue, touch “OK” ..................... 490
Unsupported supply in use OR Unsupported supply installed To
continue, touch “OK” ....................................................................... 491
Unsupported tray configuration ...................................................... 491
Unsupported USB accessory detected Remove USB accessory ... 491
Upgrade Error ................................................................................. 491
Upper left bin full ............................................................................. 491
USB accessory not functional ......................................................... 492
USB hubs are not fully supported Some operations may not work
properly ........................................................................................... 492
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USB is write protected To clear touch “OK” .................................... 492
USB needs too much power ........................................................... 492
USB needs too much power Remove USB and Then Turn Off
then On ........................................................................................... 492
USB not initialized .......................................................................... 493
USB storage accessory removed Clearing any associated data .... 493
USB storage device failure To clear touch “OK” ............................. 493
USB storage file operation failed To clear touch “OK” .................... 493
USB storage file system is full To clear touch “OK” ........................ 493
Used supply installed To continue, touch “OK” OR Used supply
in use Description ........................................................................... 494
Verifying, Please Wait .................................................................... 494
Waiting for Tray <X> to lift .............................................................. 494
Windows Login Required to Use this Feature ................................ 494
Event log messages ........................................................................................................ 494
Print or view an event log ................................................................................ 495
Clear an event log ........................................................................................... 495
Clear jams ........................................................................................................................................ 496
Auto-navigation for clearing jams .................................................................................... 496
Experiencing frequent or recurring paper jams? .............................................................. 496
Clear jams in the front door ............................................................................................. 497
Clear jams in Tray 1 ......................................................................................................... 500
Clear jams in the right door .............................................................................................. 503
Clear jams in Tray 2 and Tray 3 ...................................................................................... 506
Clear jams in Tray 4 and Tray 5 ...................................................................................... 507
Clear jams in the duplexer ............................................................................................... 511
Clear jams in the left door (fuser area) ............................................................................ 516
Clear jams in the output bin area (M806 only) ................................................................. 519
Clear jams in the stapler/stacker accessory .................................................................... 521
Clear jams in the stapler/stacker ..................................................................... 521
Clear connection jams ..................................................................................... 522
Clear Staple 1 jams ......................................................................................... 523
Clear jams in the stapler/stacker with hole punch accessory .......................................... 527
Clear top left door jams in the stapler/stacker with hole punch accessory ...... 527
Clear a connection jam in the stapler/stacker with hole punch accessory ...... 530
Clear Staple 1 jams ......................................................................................... 534
Clear jams in the booklet maker accessory ..................................................................... 538
Clear jams in the front left door of the booklet maker ..................................... 538
Clear connection jams ..................................................................................... 541
Clear Staple 1 jams ......................................................................................... 542
Clear staple jams in the booklet maker ........................................................... 544
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Paper feeds incorrectly or becomes jammed ................................................................................... 549
The product does not pick up paper ................................................................................ 549
The product picks up multiple sheets of paper ................................................................ 549
The document feeder jams, skews, or picks up multiple sheets of paper (M830) ........... 549
Prevent paper jams .......................................................................................................... 550
Use manual print modes .................................................................................................................. 551
Solve image quality problems .......................................................................................................... 553
Image defects table ......................................................................................................... 553
Clean the product ............................................................................................................................. 558
Print a cleaning page ....................................................................................................... 558
Check the scanner glass for dirt or smudges (M830) ...................................................... 558
Clean the pickup rollers and separation pad in the document feeder (M830) ................. 560
Solve performance problems ........................................................................................................... 561
Solve connectivity problems ............................................................................................................. 562
Solve USB connection problems ..................................................................................... 562
Solve wired network problems ......................................................................................... 562
Poor physical connection ................................................................................ 562
The computer is using the incorrect IP address for the product ...................... 562
The computer is unable to communicate with the product .............................. 563
The product is using incorrect link and duplex settings for the network .......... 563
New software programs might be causing compatibility problems ................. 563
The computer or workstation might be set up incorrectly ................................ 563
The product is disabled, or other network settings are incorrect ..................... 563
Service mode functions .................................................................................................................... 564
Service menu ................................................................................................................... 564
Product resets .................................................................................................................. 567
Restore factory-set defaults ............................................................................ 567
Restore the service ID ..................................................................................... 568
Product cold reset ........................................................................................... 568
Format Disk and Partial Clean functions ......................................................................... 569
Active and repository firmware locations ......................................................... 569
Partial Clean .................................................................................................... 569
Execute a Partial Clean .................................................................. 570
Format Disk ..................................................................................................... 570
Execute a Format Disk ................................................................... 571
Solve fax problems ........................................................................................................................... 572
Checklist for solving fax problems ................................................................................... 572
What type of phone line are you using? .......................................................... 572
Are you using a surge-protection device? ....................................................... 572
Are you using a phone company voice-messaging service or an answering
machine? .....
.................................................................................................... 572
xxii ENWW
Does your phone line have a call-waiting feature? ......................................... 573
Check fax accessory status ............................................................................ 573
General fax problems ...................................................................................................... 574
The fax failed to send ...................................................................................... 574
An Out of Memory status message displays on the product control panel ..... 574
Print quality of a photo is poor or prints as a gray box .................................... 574
You touched the Stop button to cancel a fax, but the fax was still sent .......... 574
No fax address book button displays .............................................................. 574
Not able to locate the Fax settings in HP Web Jetadmin ................................ 574
The header is appended to the top of the page when the overlay option is
enabled ........................................................................................................... 574
A mix of names and numbers is in the recipients box ..................................... 574
A one-page fax prints as two pages ................................................................ 575
A document stops in the document feeder in the middle of faxing .................. 575
The volume for sounds coming from the fax accessory is too high or too
low ................................................................................................................... 575
Product upgrades ............................................................................................................................. 576
Determine the installed revision of firmware .................................................................... 576
Perform a firmware upgrade ............................................................................................ 576
HP Embedded Web Server ............................................................................. 576
USB flash drive (Preboot menu) ..................................................................... 577
USB flash drive (control-panel menu) ............................................................. 578
Appendix A Service and support ..................................................................................................................... 579
Hewlett-Packard limited warranty statement .................................................................................... 580
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ............... 581
HP policy on non-HP supplies .......................................................................................................... 582
HP anticounterfeit Web site .............................................................................................................. 583
Data stored on the toner cartridge .................................................................................................... 584
End User License Agreement .......................................................................................................... 585
OpenSSL .......................................................................................................................................... 588
Customer self-repair warranty service .............................................................................................. 589
Customer support ............................................................................................................................. 590
Appendix B Product specifications .................................................................................................................. 591
Physical specifications ..................................................................................................................... 592
HP LaserJet Enterprise M806 .......................................................................................... 592
HP LaserJet Enterprise Flow M830 ................................................................................. 592
Finishing accessories ...................................................................................................... 593
Power consumption, electrical specifications, and acoustic emissions ............................................ 593
Environmental
specifications ............................................................................................................ 593
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Appendix C Regulatory information ................................................................................................................. 595
FCC regulations ............................................................................................................................... 596
Environmental product stewardship program ................................................................................... 597
Protecting the environment .............................................................................................. 597
Ozone production ............................................................................................................ 597
Power consumption ......................................................................................................... 597
Paper use ........................................................................................................................ 597
Plastics ............................................................................................................................ 597
HP LaserJet print supplies ............................................................................................... 597
Return and recycling instructions ..................................................................................... 598
United States and Puerto Rico ........................................................................ 598
Multiple returns (more than one cartridge) ..................................... 598
Single returns ................................................................................. 598
Shipping .......................................................................................... 598
Non-U.S. returns ............................................................................................. 599
Paper ............................................................................................................................... 599
Material restrictions .......................................................................................................... 599
Disposal of waste equipment by users ............................................................................ 600
Electronic hardware recycling .......................................................................................... 600
Chemical substances ....................................................................................................... 600
Material Safety Data Sheet (MSDS) ................................................................................ 600
EPEAT ............................................................................................................................. 600
For more information ....................................................................................................... 600
Declaration of conformity (M806) ..................................................................................................... 601
Declaration of conformity (M830) ..................................................................................................... 603
Certificate of Volatility (M806) .......................................................................................................... 605
Certificate of Volatility (M830) .......................................................................................................... 607
Safety statements ............................................................................................................................. 609
Laser safety ..................................................................................................................... 609
Canada - Industry Canada ICES-003 Compliance Statement ......................................... 609
VCCI statement (Japan) .................................................................................................. 609
Power cord instructions ................................................................................................... 609
Power cord statement (Japan) ......................................................................................... 609
EMC statement (China) ................................................................................................... 610
EMC statement (Korea) ................................................................................................... 610
EMI statement (Taiwan) ................................................................................................... 610
Laser statement for Finland ........................................
GS statement (Germany) ................................................................................................. 612
Substances Table (China) ............................................................................................... 612
SEPA Ecolabel User Information (China) ........................................................................ 612
Restriction on Hazardous Substances statement (Turkey) ............................................. 613
..................................................... 610
xxiv ENWW
Restriction on Hazardous Substances statement (Ukraine) ............................................ 613
Eurasian Conformity (Belarus, Kazakhstan, Russia) ....................................................... 613
Additional statements for telecom (fax) products ............................................................................. 614
EU Statement for Telecom Operation .............................................................................. 614
New Zealand Telecom Statements .................................................................................. 614
Additional FCC statement for telecom products (US) ...................................................... 614
Telephone Consumer Protection Act (US) ...................................................................... 615
Industry Canada CS-03 requirements ............................................................................. 615
Vietnam Telecom wired/wireless marking for ICTQC Type approved products .............. 616
Japan Telecom Mark ....................................................................................................... 616
Index ................................................................................................................................................................. 617
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xxvi ENWW
List of tables
Table 1-1 Sequence of operation (product base) ............................................................................................... 3
Table 1-2 Formatter hardware components ....................................................................................................... 5
Table 1-3 Electrical components ........................................................................................................................ 8
Table 1-4 Motors .............................................................................................................................................. 11
Table 1-5 Fans ................................................................................................................................................. 12
Table 1-6 Fuser components ........................................................................................................................... 13
Table 1-7 Fuser control functions ..................................................................................................................... 15
Table 1-8 Low-voltage power supply functions ................................................................................................ 18
Table 1-9 High-voltage power supply circuits ................................................................................................... 20
Table 1-10 Image formation process ................................................................................................................ 23
Table 1-11 Toner cartridge components .......................................................................................................... 24
Table 1-12 Document feeder sensors .............................................................................................................. 28
Table 1-13 Photo sensors and switches .......................................................................................................... 40
Table 1-14 Motors and solenoids (paper path) ................................................................................................ 42
Table 1-15 Tray 1 jam detection ....................................................................................................................... 45
Table 1-16 Stapler/stacker delivery modes ...................................................................................................... 49
Table 1-17 Jam detection sensors ................................................................................................................... 53
Table 1-18 Jams detected by the DC controller ............................................................................................... 54
Table 1-19 Jam detection ................................................................................................................................. 55
Table 1-20 HCI electrical components ............................................................................................................. 58
Table 1-21 HCI electrical components ............................................................................................................. 59
Table 1-22 HCI motors ..................................................................................................................................... 61
Table 1-23 HCI motor failures .......................................................................................................................... 62
Table 1-24 Additional HCI Pickup and feed functions ...................................................................................... 65
Table 1-25 Stapler/stacker delivery modes ...................................................................................................... 69
Table 1-26 Stapler/stacker with hole punch delivery modes ............................................................................ 70
Table 1-27 Stapler/stacker motors ................................................................................................................... 72
Table 1-28 Stapler/stacker failure detection ..................................................................................................... 73
Table 1-29 Feed-and-delivery electrical components ...................................................................................... 75
Table 1-30 Motors for the stack job offset ........................................................................................................ 93
Table 1-31 Sensors used in stapling ................................................................................................
Table 1-32 Motors used in stapling .................................................................................................................. 96
................ 95
ENWW xxvii
Table 1-33 Output-bin-1-shift area sensor PCA ............................................................................................. 104
Table 1-34 Output-bin-2-shift area sensor PCA ............................................................................................. 104
Table 1-35 Delivery modes ............................................................................................................................ 111
Table 1-36 Booklet maker motors .................................................................................................................. 118
Table 1-37 Booklet maker motors .................................................................................................................. 121
Table 1-38 Booklet maker sensors ................................................................................................................. 122
Table 1-39 Booklet maker jam sensors .......................................................................................................... 125
Table 1-40 Booklet maker delivery modes ..................................................................................................... 126
Table 2-1 Preboot menu options (1 of 6) ....................................................................................................... 131
Table 2-2 Preboot menu options (2 of 6) ....................................................................................................... 133
Table 2-3 Preboot menu options (3 of 6) ....................................................................................................... 134
Table 2-4 Preboot menu options (4 of 6) ....................................................................................................... 135
Table 2-5 Preboot menu options (5 of 6) ....................................................................................................... 135
Table 2-6 Preboot menu options (6 of 6) ....................................................................................................... 136
Table 2-7 Troubleshooting flowchart .............................................................................................................. 139
Table 2-8 Control-panel diagnostic functions ................................................................................................. 141
Table 2-9 Product environment spacing ........................................................................................................ 151
Table 2-10 Heartbeat LED, product initialization ............................................................................................ 152
Table 2-11 Heartbeat LED, product operational ............................................................................................ 155
Table 2-12 Paper-path sensors diagnostic tests ............................................................................................ 159
Table 2-13 Manual sensor diagnostic tests .................................................................................................... 161
Table 2-14 Tray/bin manual sensors .............................................................................................................. 162
Table 2-15 Component test details ................................................................................................................ 164
Table 2-16 Motors and solenoids (paper path) .............................................................................................. 205
Table 2-17 Photo switches and sensors (product base) ................................................................................ 207
Table 2-18 Document feeder sensors ............................................................................................................ 208
Table 2-19 Jam sensors (product base) ......................................................................................................... 210
Table 2-20 High capacity input (HCI) feeder jam sensors ............................................................................. 211
Table 2-21 High capacity input (HCI) feeder cross section ............................................................................ 212
Table 2-22 Stapler/stacker (SS) and Stapler/stacker with hole punch (SSHP) cross section ........................ 213
Table 2-23 Booklet maker (BM) cross section ............................................................................................... 214
Table 2-24 DC controller PCA connectors .............................................................................................
Table 2-25 High capacity input (HCI) feeder controller PCA connectors ....................................................... 217
Table 2-26 Finishing accessories (all) controller PCA connectors ................................................................. 218
Table 2-27 Plug/jack locations (M806) ........................................................................................................... 220
Table 2-28 Plug/jack locations (M830) ........................................................................................................... 220
Table 2-29 M830 product integrated scanner assembly (ISA) ....................................................................... 222
Table 2-30 Base product covers .................................................................................................................... 223
Table 2-31 Base product main assemblies (1 of 3) ........................................................................................ 224
Table 2-32 Base product main assemblies (2 of 3) ........................................................................................ 225
Table 2-33 Base product main assemblies (3 of 3) ........................................................................................ 226
........ 215
xxviii ENWW
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