HP Laserjet Enterprise M725 troubleshooting manual

LASERJET ENTERPRISE MFP M725

Troubleshooting Manual

M725zM725dn M725f M725z+

HP LaserJet Enterprise MFP M725

Troubleshooting Manual

Trademark Credits

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: CF066-91023

Edition 1, 03/2013

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

Conventions used in this guide

TIP: Tips provide helpful hints or shortcuts.

NOTE: Notes provide important information to explain a concept or to complete a task.

CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging

the product.

WARNING! Warnings alert you to specific procedures that you should follow to avoid personal

injury, catastrophic loss of data, or extensive damage to the product.

ENWW iii

iv Conventions used in this guide ENWW

Table of contents

1 Theory of operation .......................................................................................................... 1

Basic operation ........................................................................................................................ 2

Function structure ...................................................................................................... 2

Operation sequence .................................................................................................. 2

Engine control system ............................................................................................................... 4

DC controller PCA ..................................................................................................... 5

Motor control ............................................................................................. 7

Motor locations ........................................................................... 7

Failure detection ......................................................................... 8

Fan control ................................................................................................ 9

Fan locations .............................................................................. 9

Failure detection ....................................................................... 10

Low-voltage power-supply PCA ................................................................................. 11

Over-current/over-voltage/overload protection ............................................ 12

Safety interruption .................................................................................... 12

Power supply voltage detection .................................................................. 13

Sleep mode ............................................................................................. 13

Power supply illumination control ............................................................... 13

High-voltage power-supply PCA ................................................................................ 14

Fuser control ........................................................................................................... 16

Fuser temperature control .......................................................................... 18

Fuser heater protective function .................................................................. 18

Fuser failure detection ............................................................................... 19

Pressure roller cleaning ............................................................................. 20

Laser scanner system .............................................................................................................. 21

Laser scanner failure detection .................................................................................. 22

Laser scanner safety function .................................................................................... 22

Image-formation system ........................................................................................................... 23

Image-formation process .......................................................................................... 25

Latent-image formation block ..................................................................... 25

Step 1: Primary charging ........................................................... 25

Step 2: Laser-beam exposure ...................................................... 26

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Development block ................................................................................... 26

Step 3: Developing .................................................................... 26

Transfer block .......................................................................................... 27

Step 4: Image transfer ............................................................... 27

Step 5: Separation from the drum ................................................ 27

Fuser block .............................................................................................. 29

Step 6: Fusing ........................................................................... 29

Drum-cleaning block ................................................................................. 29

Step 7: Drum cleaning ............................................................... 29

Toner cartridge ....................................................................................................... 29

Other image-formation functions ............................................................................... 31

Drum discharge ....................................................................................... 31

Transfer roller cleaning ............................................................................. 31

Environment change control ....................................................................... 32

Pickup, feed, and delivery system ............................................................................................. 33

Pickup-and-feed block .............................................................................................. 37

Cassette pickup ........................................................................................ 38

Cassette media-size detection and cassette-presence detection ....................... 38

Cassette lift operation ............................................................................... 39

Lift-up operation ........................................................................ 39

Lift-down operation .................................................................... 39

Cassette media-presence detection ............................................................. 40

Cassette multiple-feed prevention ................................................................ 40

MP tray pickup ........................................................................................ 42

MP tray media-presence detection .............................................................. 42

MP tray multiple-feed prevention ................................................................ 43

Feed-speed control ................................................................................... 43

Skew-feed prevention ................................................................................ 45

Media-length detection ............................................................................. 46

Fuse and delivery block ........................................................................................... 47

Loop control ............................................................................................ 48

Output bin media-full detection .................................................................. 49

Jam detection ......................................................................................................... 50

No pick jam 1 ......................................................................................... 51

Feed stay jam 1 ....................................................................................... 52

Fuser output delay jam 1 ........................................................................... 52

Fuser output stay jam 1 ............................................................................. 52

Output delay jam 1 .................................................................................. 52

Output delay jam 2 .................................................................................. 52

Output stay jam 1 .................................................................................... 52

Residual paper jam 1 ............................................................................... 53

vi ENWW

Fuser wrap jam 1 ..................................................................................... 53

Door open jam 1 ..................................................................................... 53

Multiple-feed jam 1 .................................................................................. 53

Automatic delivery .................................................................................................. 53

Scanning/image capture system .............................................................................................. 54

Scanner ................................................................................................................. 54

Automatic document feed system ............................................................................... 54

Sensors in the document feeder .................................................................. 54

Document feeder paper path ..................................................................... 55

500-sheet paper feeder (Tray 4) .............................................................................................. 57

500-sheet paper feeder motor control ........................................................................ 58

500-sheet paper feeder failure detection ..................................................... 59

500-sheet paper feeder pickup and feed operation ..................................................... 59

500-sheet paper feeder cassette pickup ...................................................... 60

500-sheet paper feeder cassette media-size detection and cassette-presence

detection ................................................................................................. 60

500-sheet paper feeder lift-up operation ..................................................... 61

500-sheet paper feeder cassette media-presence detection ............................ 62

500-sheet paper feeder cassette multiple-feed prevention .............................. 62

500-sheet paper feeder jam detection ....................................................................... 63

No pick jam 2 ......................................................................................... 63

Residual paper jam 1 ............................................................................... 63

Door open jam 1 ..................................................................................... 64

500-sheet paper feeder automatic delivery ................................................................. 64

1x500 and 3x500 paper feeder and stand .............................................................................. 65

Paper deck motor control ......................................................................................... 69

Paper deck failure detection ...................................................................... 69

Paper deck pickup-and-feed operation ....................................................................... 69

Paper deck cassette media-size detection and cassette-presence detection ....... 71

Paper deck lift-up operation ....................................................................... 72

Paper deck cassette media-presence detection ............................................. 73

Paper deck jam detection ......................................................................................... 73

No pick jam 2 ......................................................................................... 73

No pick jam 3 (3x500-sheet paper deck only) ............................................. 74

Residual paper jam 1 ............................................................................... 74

Door open jam 1 ..................................................................................... 74

Paper deck automatic delivery .................................................................................. 74

3,500-sheet high-capacity input (HCI) feeder ............................................................................. 75

HCI motor control .................................................................................................... 77

HCI failure detection ................................................................................. 77

HCI pickup-and-feed operation ................................................................................. 78

ENWW vii

HCI cassette media-size detection and cassette-presence detection ................. 79

HCI lift-up operation ................................................................................. 80

HCI cassette media-presence detection ....................................................... 81

HCI jam detection ................................................................................................... 82

No pick jam 2 ......................................................................................... 82

No pick jam 3 ......................................................................................... 82

Residual paper jam 1 ............................................................................... 83

Door open jam 1 ..................................................................................... 83

HCI automatic delivery ............................................................................................ 83

Duplexer ............................................................................................................................... 84

Duplexer motor control ............................................................................................ 86

Duplexer motor failure detection ................................................................. 86

Duplexer fan control ................................................................................................ 87

Duplexer fan failure detection .................................................................... 87

Duplexer reverse-and-feed operation .......................................................................... 88

Duplexer reverse-and feed-operation sequence ............................................ 89

Side misregistration detection .................................................................... 89

Side misregistration failure detection ............................................ 91

Duplexer jam detection ............................................................................................ 92

Fuser output stay jam 2 ............................................................................. 93

Reverse jam 1 .......................................................................................... 93

Duplex re-pickup jam 1 ............................................................................. 93

Duplex re-pickup jam 2 ............................................................................. 93

Duplex re-pickup jam 3 ............................................................................. 93

Residual paper jam 1 ............................................................................... 93

Duplexer automatic delivery ..................................................................................... 93

Stapler/stacker ...................................................................................................................... 94

Stapler/stacker motor control .................................................................................... 96

Stapler/stacker failure detection ................................................................. 97

Stapler/stacker feed and delivery operation ............................................................... 98

Staple mode/stack align mode ................................................................ 100

Stacker mode ........................................................................................ 106

Stapler/stacker jam detection ................................................................................. 107

Inlet delay jam ....................................................................................... 107

Inlet stay jam ......................................................................................... 107

Paper stack output stay jam ..................................................................... 107

Residual paper jam ................................................................................ 108

Stapler/stacker automatic delivery .......................................................................... 108

Stapler ................................................................................................................. 109

viii ENWW

2 Solve problems ............................................................................................................. 111

Solve problems checklist ....................................................................................................... 112

Helpful printed pages ........................................................................................................... 114

Menu map ........................................................................................................... 114

Current settings pages ........................................................................................... 114

Preboot menu options ........................................................................................................... 115

Troubleshooting process ........................................................................................................ 1 2 2

Determine the problem source ................................................................................. 122

Troubleshooting flowchart ....................................................................... 122

Power subsystem ................................................................................................... 123

Power-on checks .................................................................................... 123

Power-on troubleshooting overview ............................................ 123

Control-panel checks ............................................................................................. 124

Control-panel diagnostic flowcharts .......................................................... 126

Touchscreen black, white, or dim (no image) .............................. 127

Touchscreen is slow to respond or requires multiple presses to

respond ................................................................................. 128

Touchscreen has an unresponsive zone ...................................... 129

No control-panel sound ............................................................ 130

Home button is unresponsive .................................................... 131

Hardware integration pocket (HIP) is not functioning (control panel

functional) .............................................................................. 132

Scanning subsystem .............................................................................................. 132

Tools for troubleshooting ....................................................................................................... 133

Individual component diagnostics ............................................................................ 133

LED status .............................................................................................. 133

Understand lights on the formatter ............................................. 133

Engine diagnostics ................................................................................. 135

Engine-test button .................................................................... 135

Paper path test ....................................................................................... 138

Paper path sensor tests ........................................................................... 139

Manual sensor tests ................................................................................ 140

Cartridge door switch (SW3) .................................................... 142

Left door switch (SW1) ............................................................. 143

Right door sensor (SR8) ............................................................ 144

Cartridge install sensor (SR1) .................................................... 145

TOP (top-of-page) sensor (SR9) .................................................. 146

Fuser loop sensor (SR6) ............................................................ 147

Fuser output sensor (SR12) ....................................................... 148

Duplex switchback sensor (SR1) ................................................ 149

Duplexer refeed sensor (SR2) .................................................... 150

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Tray 4 feed sensor (SR1) .......................................................... 151

Output sensor (SR3) ................................................................. 152

Tray/bin manual sensor tests ................................................................... 153

Base product trays ................................................................... 155

Optional 500-sheet paper tray (Tray 4) ...................................... 163

1x500 and 3x500 paper deck trays ......................................... 168

HCI trays ................................................................................ 172

Scanner sensor tests ............................................................................... 181

Print/stop test ........................................................................................ 183

Component tests ..................................................................................... 184

Control-panel tests ................................................................... 184

Half self-test ............................................................................ 184

Drum rotation test check ........................................................... 185

Component test (special-mode test) ............................................ 185

Diagrams ............................................................................................................. 187

Block diagrams ...................................................................................... 187

Location of connectors ............................................................................ 192

DC controller connections ......................................................... 192

Plug/jack locations ................................................................................. 193

Locations of major components ................................................................ 194

General timing charts ............................................................................. 214

Circuit diagrams .................................................................................... 215

Internal print-quality test pages ................................................................................ 217

Clean the paper path ............................................................................. 217

Set up an auto cleaning page ................................................... 217

Print a configuration page ....................................................................... 218

Configuration page ................................................................. 218

HP embedded Jetdirect page .................................................... 219

Finding important information on the configuration pages ............ 220

Control panel menus .............................................................................................. 221

Administration menu ............................................................................... 221

Reports menu .......................................................................... 221

General Settings menu ............................................................. 223

Copy Settings menu ................................................................. 231

Scan/Digital Send Settings menu .............................................. 238

Fax Settings menu ................................................................... 250

General Print Settings menu ...................................................... 263

Default Print Options menu ....................................................... 266

Display Settings menu .............................................................. 268

Manage Supplies menu ........................................................... 270

Manage Trays menu ................................................................ 273

x ENWW

Network Settings menu ............................................................ 275

Troubleshooting menu .............................................................. 289

Device Maintenance menu ...................................................................... 293

Backup/Restore menu .............................................................. 293

Calibration/Cleaning menu ...................................................... 294

USB Firmware Upgrade menu ................................................... 295

Service menu .......................................................................... 295

Interpret control-panel messages ............................................................................. 296

Control-panel message types ................................................................... 296

Control-panel messages .......................................................................... 296

11.00.YY Internal clock error To continue, touch “OK” ................ 296

13.80.A1 Jam in upper left door ............................................... 296

13.80.D1 Jam in upper left door ............................................... 297

13.80.FF Jam in upper left door ................................................ 297

13.84.A1 Jam in upper bin ...................................................... 297

13.84.FF Jam in upper bin ....................................................... 297

13.89.31 Jam in Stapler .......................................................... 298

13.A4.D4 Jam in lower right door ............................................. 298

13.A4.D4 Jam in tray 4 ........................................................... 299

13.A4.D5 Jam in lower right door ............................................. 299

13.A4.D5 Jam in middle right door ........................................... 300

13.A4.D6 Jam in lower right door ............................................. 301

13.A4.D6 Jam in middle right door ........................................... 301

13.A4.FF Jam in tray 4 or 13.A4.FF Jam in lower right door or

13.A4.FF Jam in middle right door ............................................ 302

13.A5.D5 Jam in tray 5 ........................................................... 302

13.A5.D6 Jam in lower right door ............................................. 303

13.A5.FF Jam in tray 5 or 13.A5.FF Jam in lower right door or

13.A5.FF Jam tray 4 (inner flap) ............................................... 303

13.A6.D6 Jam in tray 6 ........................................................... 304

13.A6.FF Jam in tray 6 or 13.A6.FF Jam tray 5 (inner flap) .......... 304

13.A7.D5 Jam in lower right door ............................................. 305

13.A7.D5 Jam tray 4 (inner flap) .............................................. 305

13.A7.D6 Jam tray 5 (inner flap) .............................................. 306

13.A7.FF Jam in tray 4 or 13.A7.FF Jam in tray 5 or 13.A7.FF

Jam in lower right door ............................................................ 306

13.AA.EE Door open jam ........................................................ 306

13.AB.EE Door open jam ......................................................... 307

13.AC.EE Door open jam ........................................................ 307

13.AD.EE Door open jam ........................................................ 308

13.B2.AD Jam in top cover area ............................................... 308

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13.B2.AX Jam in top cover area ............................................... 309

13.B2.D1 Jam in tray 1 ........................................................... 310

13.B2.D2 Jam in top cover area (tray 2) .................................... 310

13.B2.D3 Jam in top cover area (tray 3) (no optional input

devices installed) ..................................................................... 311

13.B2.D3 Jam in top cover area (tray 3) (optional input devices

installed) ................................................................................ 312

13.B2.DD Jam in top cover area ............................................... 312

13.B2.DX Jam in top cover area ............................................... 313

13.B2.FF Jam in top cover area ................................................ 314

13.B4.FF Jam in top cover area ................................................ 314

13.B9.AX Fuser area jam ......................................................... 315

13.B9.CX Fuser wrap jam ........................................................ 315

13.B9.DD Fuser area jam (top cover) ........................................ 316

13.B9.FF Jam in left door ......................................................... 317

13.BA.EE Door open jam ......................................................... 317

13.D1.DX Jam in left door ........................................................ 317

13.D1.FF Jam in left door ......................................................... 318

13.D3.00 Jam in top cover area ............................................... 318

13.D3.DX Jam in duplexer ....................................................... 319

13.D3.FF Jam in top cover area ................................................ 319

13.DE.EE Jam in duplexer (during a print job) ............................ 320

13.E1.DX Jam in left door ........................................................ 320

13.E1.FF Jam in left door ......................................................... 321

13.E6.AX Jam in left door ........................................................ 321

13.E6.BD Jam in left door ........................................................ 322

13.E6.BX Jam in left door ......................................................... 322

13.E6.DX Jam in left door ........................................................ 322

13.E6.FF ................................................................................ 323

13.EA.EE Door open jam ......................................................... 323

13.FF.FF ................................................................................ 324

13.WX.YZ Fuser area jam (top cover) ....................................... 324

20.00.00 Insufficient memory: <Device> To continue, touch “OK” 325

21.00.00 Page too complex To continue, touch “OK” ................. 325

30.01.01 ............................................................................... 325

30.01.06 ............................................................................... 325

30.01.08 ............................................................................... 326

30.01.41 ............................................................................... 326

30.01.43 ............................................................................... 326

30.01.44 ............................................................................... 327

30.01.45 ............................................................................... 327

xii ENWW

30.01.46 ............................................................................... 327

30.03.14 ............................................................................... 327

30.03.20 ............................................................................... 328

30.03.22 ............................................................................... 328

30.03.23 ............................................................................... 328

30.03.30 ............................................................................... 329

30.03.45 ............................................................................... 329

31.01.47 ............................................................................... 329

31.03.30 ............................................................................... 329

31.03.31 ............................................................................... 330

31.03.32 ............................................................................... 330

31.08.A1 .............................................................................. 331

31.08.A2 .............................................................................. 331

31.08.A3 .............................................................................. 331

31.13.01 ............................................................................... 331

31.13.02 ............................................................................... 332

31.13.13 ............................................................................... 332

31.13.14 ............................................................................... 333

31.13.15 ............................................................................... 333

32.1C.XX ............................................................................... 334

32.21.00 ............................................................................... 338

33.01.01 ............................................................................... 339

33.01.02 ............................................................................... 339

33.01.03 ............................................................................... 339

33.01.04 ............................................................................... 339

33.01.05 ............................................................................... 339

33.02.01 ............................................................................... 340

33.02.02 ............................................................................... 340

33.02.03 ............................................................................... 340

33.03.01 ............................................................................... 340

33.03.02 ............................................................................... 341

33.WX.YZ Used board/disk installed ........................................ 341

40.00.01 USB I/O buffer overflow To continue, touch “OK” ........ 341

40.00.02 Embedded I/O buffer overflow To continue, touch

“OK” ..................................................................................... 341

40.00.03 EIO <X> buffer overflow To continue, touch “OK” ........ 342

40.00.04 EIO <X> bad transmission To continue, touch “OK” ..... 342

40.00.05 Embedded I/O bad transmission To continue, touch

“OK” ..................................................................................... 342

40.08.0X USB storage accessory removed ................................. 342

40.0X.05 USB storage accessory removed ................................. 342

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41.03.YZ Unexpected size in Tray <X> ..................................... 343

41.03.YZ Unexpected size in Tray <X> To use another tray, touch

"Options" ............................................................................... 343

41.05.YZ Unexpected type in Tray <X> ..................................... 344

41.05.YZ Unexpected type in Tray <X> To use another tray,

touch "Options" ...................................................................... 345

41.WX.YZ Error To use another tray, touch "Options" ................. 346

47.00.00 ............................................................................... 347

47.00.XX ............................................................................... 347

47.01.XX ............................................................................... 348

47.02.XX ............................................................................... 348

47.03.XX ............................................................................... 348

47.04.XX ............................................................................... 348

47.05.00 ............................................................................... 349

47.06.XX ............................................................................... 349

49.XX.YY Error To continue turn off then on ................................ 349

50.WX.YZ Fuser error To continue turn off then on ...................... 350

51.00.YY Error To continue turn off then on ................................ 353

52.00.00 Error To continue turn off then on ............................... 354

52.00.20 Error To continue turn off then on ............................... 354

52.<XX>.00 Error To continue turn off then on ............................ 354

54.XX.YY Error ....................................................................... 355

55.XX.YY DC controller error To continue turn off then on ............ 355

56.00.YY Error To continue turn off then on ................................ 356

57.00.0X Error ....................................................................... 356

58.00.02 environmental sensor malfunction ............................... 356

58.00.04 Error To continue turn off then on ............................... 357

59.00.00 Error To continue turn off then on ............................... 357

59.00.20 Error To continue turn off then on ............................... 357

59.00.30 Error To continue turn off then on ............................... 357

59.00.40 Error To continue turn off then on ............................... 358

59.05.50 Error To continue turn off then on ............................... 358

59.05.60 Error To continue turn off then on ............................... 358

60.00.0Y Tray <Y> lifting error ................................................ 359

60.10.0Y Media input source <Y> pickup mechanism

malfunction ............................................................................. 360

62.00.00 No system To continue turn off then on ........................ 361

66.80.02 Output accessory failure To continue turn off then on .... 361

66.80.03 Output accessory failure To continue turn off then on .... 361

66.80.19 Output accessory failure To continue turn off then on .... 362

66.80.33 Output accessory failure To continue turn off then on .... 362

xiv ENWW

69.11.YY Error To continue, touch “OK” .................................... 362

70.00.00 Error To continue turn off then on ............................... 362

80.0X.YY Embedded Jetdirect Error ........................................... 363

81.WX.00 Wireless Network Error To continue turn off then on .... 364

81.WX.YZ Embedded JetDirect Error To continue turn off then on .. 365

81.YY.YY EIO Error To continue turn off then on ......................... 365

98.00.0X Corrupt data in X volume ........................................... 366

99.00.01 Upgrade not performed file is corrupt ......................... 366

99.00.02 Upgrade not performed timeout during receive ............ 366

99.00.03 Upgrade not performed error writing to disk ................ 367

99.00.04 Upgrade not performed timeout during receive ............ 367

99.00.05 Upgrade not performed timeout during receive ............ 367

99.00.06 Upgrade not performed error reading upgrade ............ 367

99.00.07 Upgrade not performed error reading upgrade ............ 368

99.00.08 Upgrade not performed error reading upgrade ............ 368

99.00.09 Upgrade canceled by user ........................................ 368

99.00.10 Upgrade canceled by user ........................................ 368

99.00.11 Upgrade canceled by user ........................................ 368

99.00.12 Upgrade not performed the file is invalid .................... 369

99.00.13 Upgrade not performed the file is invalid .................... 369

99.00.14 Upgrade not performed the file is invalid .................... 369

99.00.2X ............................................................................... 369

99.01.XX ............................................................................... 370

99.02.01 ............................................................................... 370

99.02.09 ............................................................................... 371

99.09.60 Unsupported disk ..................................................... 371

99.09.61 Unsupported disk ..................................................... 371

99.09.62 Unknown disk .......................................................... 371

99.09.63 Incorrect disk ........................................................... 372

99.09.64 Disk malfunction ....................................................... 372

99.09.65 Disk data error ......................................................... 372

99.09.66 No disk installed ...................................................... 372

99.09.67 Disk is not bootable please download firmware ........... 372

99.09.68 ............................................................................... 373

99.XX.YY ............................................................................... 373

<Binname> full Remove all paper from bin ................................. 373

Bad optional tray connection .................................................... 373

Black Cartridge low ................................................................. 374

Black Cartridge very low .......................................................... 374

Black Cartridge very low To continue, touch “OK” ...................... 374

Card slot device failure To clear touch “Clear” ........................... 374

ENWW xv

Card slot file operation failed To clear touch “Clear” ................... 375

Card slot file system is full To clear touch “Clear” ........................ 375

Card slot is write protected To clear touch “Clear” ...................... 375

Card slot not initialized To clear touch “Clear” ........................... 375

Cartridge ship mode ................................................................ 375

Chosen personality not available To continue, touch “OK” ........... 375

Cleaning disk <X>% complete Do not power off ......................... 376

Close left door ........................................................................ 376

Close right door ...................................................................... 376

Close top cover ....................................................................... 376

Data received ......................................................................... 377

Disk full Delete stored jobs ........................................................ 377

Disk low Delete stored jobs ....................................................... 377

EIO <X> disk not functional ...................................................... 377

EIO <X> disk spinning up ......................................................... 378

EIO device failure To clear touch “Clear” ................................... 378

EIO file operation failed To clear touch “Clear” .......................... 378

EIO file system is full To clear touch “Clear” ............................... 378

EIO is write protected To clear touch “Clear” .............................. 379

EIO not initialized To clear touch “Clear” ................................... 379

Event log is empty ................................................................... 379

Fuser Kit Low .......................................................................... 379

Fuser Kit very low .................................................................... 379

Fuser Kit very low To continue, touch “OK” ................................ 380

Incompatible <supply> ............................................................. 380

Incompatible supplies .............................................................. 380

Initializing... ........................................................................... 380

Install Black Cartridge .............................................................. 381

Install Fuser Unit ...................................................................... 381

Install supplies ........................................................................ 381

Internal disk device failure To clear touch “Clear” ....................... 381

Internal disk file operation failed To clear touch “Clear” ............... 382

Internal disk file system is full To clear touch “Clear” .................... 382

Internal disk is write protected To clear touch “Clear” .................. 382

Internal disk not found ............................................................. 382

Internal disk not functional ........................................................ 382

Internal disk not initialized To clear touch “Clear” ....................... 382

Internal disk spinning up .......................................................... 383

Load Tray 1 [Type] [Size] ......................................................... 383

Load Tray 1 [Type] [Size] To continue, touch “OK” ...................... 383

Load Tray <X>: [Size] .............................................................. 383

xvi ENWW

Load Tray <X>: [Size] To continue, touch “OK” .......................... 384

Load Tray <X>: [Size] To use another tray, touch "Options" ......... 384

Load Tray <X>: [Type], [Size] ................................................... 384

Load Tray <X>: [Type], [Size] To use another tray, touch

"Options" ............................................................................... 385

Manually feed output stack Then touch "OK" to print second

sides ...................................................................................... 385

Manually feed: [Size] .............................................................. 386

Manually feed: [Size] To continue, touch “OK” ........................... 386

Manually feed: [Size] To use another tray, touch "Options" .......... 386

Manually feed: [Type], [Size] To continue, touch “OK” ................ 387

Manually feed: [Type], [Size] To use another tray, touch

"Options" ............................................................................... 387

Moving solenoid ..................................................................... 387

Moving solenoid and motor ...................................................... 387

No job to cancel ..................................................................... 387

Output Bin full ......................................................................... 388

Paperless mode ....................................................................... 388

Printing Engine Test... .............................................................. 388

Printing stopped To continue, touch “OK” ................................... 388

RAM Disk device failure To clear touch “Clear” .......................... 389

RAM Disk file operation failed To clear touch “Clear” .................. 389

RAM Disk file system is full To clear touch “Clear” ....................... 389

RAM Disk is write protected To clear touch “Clear” ..................... 389

RAM Disk not initialized To clear touch “Clear” .......................... 389

Remove cartridge lock ............................................................. 389

Remove the toner cartridge ....................................................... 390

Replace Black Cartridge ........................................................... 390

Replace Fuser Kit ..................................................................... 390

Replace supplies ..................................................................... 391

ROM disk device failed To clear touch “Clear” ........................... 391

ROM disk file operation failed To clear touch “Clear” .................. 391

ROM disk file system is full To clear touch “Clear” ....................... 391

ROM disk is write protected To clear touch “Clear” ..................... 392

ROM disk not initialized To clear touch “Clear” .......................... 392

Size mismatch in Tray <X> ....................................................... 392

Standard bin full Remove all paper from bin ............................... 392

Supplies low ........................................................................... 393

Supplies very low To continue, touch “OK” ................................. 393

Supply memory warning .......................................................... 393

Tray <X> empty: [Size] ............................................................ 393

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Tray <X> empty: [Type], [Size] ................................................. 394

Tray <X> open ........................................................................ 394

Tray <X> overfilled Remove excess paper .................................. 394

Tray <X> overfilled To use another tray, touch "Options" ............. 394

Type mismatch Tray <X> .......................................................... 395

Unable to cancel firmware update job ....................................... 395

Unable to install the firmware ................................................... 395

Unsupported drive installed ...................................................... 396

Unsupported supply in use ........................................................ 396

Unsupported supply installed .................................................... 396

Unsupported supply installed To continue, touch “OK” ................. 396

Unsupported tray configuration ................................................. 396

Unsupported USB accessory detected Remove USB accessory ....... 397

Upgrade complete To continue turn off then on ........................... 397

USB accessory needs too much power Remove USB and turn off

then on .................................................................................. 397

USB accessory not functional .................................................... 397

USB hubs are not fully supported Some operations may not work

properly ................................................................................. 397

USB is write protected To clear touch “Clear” ............................. 398

USB not initialized To clear touch “Clear” .................................. 398

USB storage accessory removed Clearing any associated data ..... 398

USB storage device failure To clear touch “Clear” ....................... 398

USB storage file operation failed To clear touch “Clear” .............. 398

USB storage file system is full To clear touch “Clear” ................... 399

Used supply in use .................................................................. 399

Used supply installed To continue, touch “OK” ............................ 399

Event log messages ............................................................................................... 400

Print or view an event log ........................................................................ 401

Clear an event log .................................................................................. 401

Event log message table .......................................................................... 401

Clear jams .......................................................................................................................... 404

Jam locations ........................................................................................................ 404

Auto-navigation for clearing jams ............................................................................ 407

Clear jams in the document feeder .......................................................................... 407

Clear jams in the output-bin area ............................................................................ 409

Clear jams in the stapler/stacker ............................................................................. 409

Clear staple jams .................................................................................................. 411

Clear jams in Tray 1 .............................................................................................. 414

Clear jams in Tray 2 or Tray 3 ................................................................................ 415

Clear jams in the 500-sheet trays ............................................................................ 417

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Clear jams in the 3,500-sheet high-capacity tray ....................................................... 418

Clear jams from the toner-cartridge area .................................................................. 421

Clear jams in the fuser ........................................................................................... 424

Clear jams from the duplexer .................................................................................. 426

Solve paper-handling problems .............................................................................................. 427

The product picks up multiple sheets of paper ........................................................... 427

The product does not pick up paper ........................................................................ 427

The document feeder jams, skews, or picks up multiple sheets of paper ....................... 428

Use manual print modes ....................................................................................................... 429

Print quality troubleshooting tools ........................................................................................... 431

Repetitive defects measurements .............................................................................. 431

Solve image-quality problems ................................................................................................ 432

Image defect examples .......................................................................................... 432

Clean the product ................................................................................................................ 440

Print a cleaning page ............................................................................................ 440

Check the scanner glass for dirt or smudges ............................................................. 440

Clean the pickup rollers and separation pad in the document feeder ........................... 442

Solve performance problems ................................................................................................. 445

Solve connectivity problems ................................................................................................... 446

Solve USB connection problems .............................................................................. 446

Solve wired network problems ................................................................................ 446

The product has a poor physical connection. ............................................. 446

The computer is using the incorrect IP address for the product ...................... 446

The computer is unable to communicate with the product ............................ 447

The product is using incorrect link and duplex settings for the network .......... 447

New software programs might be causing compatibility problems ................ 447

The computer or workstation might be set up incorrectly .............................. 447

The product is disabled, or other network settings are incorrect .................... 447

Service mode functions ......................................................................................................... 448

Service menu ........................................................................................................ 448

Product resets ....................................................................................................... 451

Restore factory-set defaults ....................................................................... 451

Restore the service ID .............................................................................. 451

Product cold reset ................................................................................... 452

Format Disk and Partial Clean functions ................................................................... 452

Active and repository firmware locations ................................................... 452

Partial Clean ......................................................................................... 453

Execute a 3 Partial Clean ......................................................... 453

Format Disk ........................................................................................... 454

Execute a 2 Format Disk ........................................................... 454

Solve fax problems ............................................................................................................... 455

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Checklist for solving fax problems ........................................................................... 455

What type of phone line are you using? .................................................... 455

Are you using a surge-protection device? .................................................. 455

Are you using a phone company voice-messaging service or an answering

machine? .............................................................................................. 456

Does your phone line have a call-waiting feature? ...................................... 456

Check fax accessory status ..................................................................................... 457

General fax problems ............................................................................................ 458

Use Fax over VoIP networks .................................................................................... 459

Problems with receiving faxes ................................................................................. 460

Problems with sending faxes ................................................................................... 462

Fax error codes .................................................................................................... 464

Fax error messages on the product control panel ...................................................... 464

Send-fax messages ................................................................................. 465

Receive-fax messages ............................................................................. 466

Service settings ..................................................................................................... 467

Settings in the Troubleshooting menu ........................................................ 467

Product upgrades ................................................................................................................. 468

Determine the installed revision of firmware .............................................................. 468

Perform a firmware upgrade ................................................................................... 468

Embedded Web Server ........................................................................... 468

USB storage device (Preboot menu) .......................................................... 469

USB storage device (control-panel menu) ................................................... 470

Appendix A Service and support ..................................................................................... 471

Hewlett-Packard limited warranty statement ............................................................................. 472

HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ................. 474

HP policy on non-HP supplies ................................................................................................ 475

HP anticounterfeit Web site ................................................................................................... 476

Data stored on the toner cartridge .......................................................................................... 477

End User License Agreement .................................................................................................. 478

OpenSSL ............................................................................................................................. 481

Customer self-repair warranty service ..................................................................................... 482

Customer support ................................................................................................................. 483

Appendix B Product specifications ................................................................................... 485

Physical specifications .......................................................................................................... 486

Power consumption, electrical specifications, and acoustic emissions .......................................... 486

Environmental specifications .................................................................................................. 486

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Appendix C Regulatory information ................................................................................. 487

FCC regulations ................................................................................................................... 488

Environmental product stewardship program ........................................................................... 489

Protecting the environment ...................................................................................... 489

Ozone production ................................................................................................. 489

Power consumption ............................................................................................... 489

Toner consumption ................................................................................................ 489

Paper use ............................................................................................................. 489

Plastics ................................................................................................................. 489

HP LaserJet print supplies ....................................................................................... 490

Return and recycling instructions ............................................................................. 490

United States and Puerto Rico .................................................................. 490

Multiple returns (more than one cartridge) .................................. 490

Single returns .......................................................................... 490

Shipping ................................................................................ 490

Non-U.S. returns .................................................................................... 491

Paper .................................................................................................................. 491

Material restrictions ............................................................................................... 491

Disposal of waste equipment by users ...................................................................... 492

Electronic hardware recycling ................................................................................. 492

Chemical substances ............................................................................................. 492

Material Safety Data Sheet (MSDS) ......................................................................... 492

For more information ............................................................................................. 492

Declaration of conformity ...................................................................................................... 494

Declaration of conformity (fax models) .................................................................................... 496

Certificate of Volatility .......................................................................................................... 498

Safety statements ................................................................................................................. 500

Laser safety .......................................................................................................... 500

Canadian DOC regulations .................................................................................... 500

VCCI statement (Japan) .......................................................................................... 500

Power cord instructions .......................................................................................... 500

Power cord statement (Japan) ................................................................................. 500

EMC statement (China) .......................................................................................... 501

EMC statement (Korea) .......................................................................................... 501

EMI statement (Taiwan) .......................................................................................... 501

Laser statement for Finland ..................................................................................... 501

GS statement (Germany) ........................................................................................ 503

Substances Table (China) ....................................................................................... 503

Restriction on Hazardous Substances statement (Turkey) ............................................. 503

Restriction on Hazardous Substances statement (Ukraine) ........................................... 503

Additional statements for telecom (fax) products ....................................................................... 504

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EU Statement for Telecom Operation ....................................................................... 504

New Zealand Telecom Statements ........................................................................... 504

Additional FCC statement for telecom products (US) .................................................. 504

Telephone Consumer Protection Act (US) .................................................................. 505

Industry Canada CS-03 requirements ...................................................................... 505

Vietnam Telecom wired/wireless marking for ICTQC Type approved products ............. 506

Japan Telecom Mark ............................................................................................. 506

Index ............................................................................................................................... 507

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List of tables

Table 1-1 Operation sequence ............................................................................................................... 3

Table 1-2 Motor locations ...................................................................................................................... 7

Table 1-3 Fan locations ......................................................................................................................... 9

Table 1-4 Low voltage power supply DC power specifications .................................................................. 12

Table 1-5 Pickup, feed, and delivery system sensors and switches ............................................................. 34

Table 1-6 Pickup, feed, and delivery system solenoid and motors ............................................................. 36

Table 1-7 Media switch combinations ................................................................................................... 39

Table 1-8 500-sheet paper feeder electrical components ......................................................................... 58

Table 1-9 500-sheet paper feeder motors .............................................................................................. 59

Table 1-10 500-sheet paper feeder pickup and feed components ............................................................. 59

Table 1-11 500-sheet paper feeder media switch combinations ................................................................ 61

Table 1-12 Paper deck electrical components ......................................................................................... 67

Table 1-13 Paper deck motors .............................................................................................................. 69

Table 1-14 Paper deck pickup-and-feed operation components ................................................................ 70

Table 1-15 Paper deck media switch combinations ................................................................................. 71

Table 1-16 HCI electrical components ................................................................................................... 76

Table 1-17 HCI motors ........................................................................................................................ 77

Table 1-18 HCI pickup-and-feed operation components ........................................................................... 78

Table 1-19 Duplexer electrical components ............................................................................................ 85

Table 1-20 Duplexer motor .................................................................................................................. 86

Table 1-21 Duplexer fan ...................................................................................................................... 87

Table 1-22 Duplexer reverse-and-feed components .................................................................................. 88

Table 2-1 Preboot menu options (1 of 6) .............................................................................................. 115

Table 2-2 Preboot menu options (2 of 6) .............................................................................................. 117

Table 2-3 Preboot menu options (3 of 6) .............................................................................................. 118

Table 2-4 Preboot menu options (4 of 6) .............................................................................................. 119

Table 2-5 Preboot menu options (5 of 6) .............................................................................................. 119

Table 2-6 Preboot menu options (6 of 6) .............................................................................................. 120

Tab

e 2-7 Troubleshooting flowchart .................................................................................................... 122

Table 2-8 Heartbeat LED, status .......................................................................................................... 134

Table 2-9 Paper-path sensors .............................................................................................................. 139

Table 2-10 Manual sensor tests .......................................................................................................... 140

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Table 2-11 Tray/bin manual sensor test ............................................................................................... 153

Table 2-12 Component tests ............................................................................................................... 185

Table 2-13 1x500-sheet paper deck cross section ................................................................................. 189

Table 2-14 3x500-sheet paper deck cross section ................................................................................. 190

Table 2-15 3,500-sheet HCI cross section ............................................................................................ 191

Table 2-16 Important information on the configuration pages ................................................................. 220

Table 2-17 Reports menu ................................................................................................................... 221

Table 2-18 General Settings menu ...................................................................................................... 223

Table 2-19 Copy Settings menu .......................................................................................................... 231

Table 2-20 Scan/Digital Send Settings menu ....................................................................................... 238

Table 2-21 Fax Settings menu ............................................................................................................ 250

Table 2-22 General Print Settings menu ............................................................................................... 263

Table 2-23 Default Print Options menu ................................................................................................ 266

Table 2-24 Display Settings menu ....................................................................................................... 268

Table 2-25 Manage Supplies menu .................................................................................................... 270

Table 2-26 Manage Trays menu ......................................................................................................... 273

Table 2-27 Network Settings menu ..................................................................................................... 275

Table 2-28 Jetdirect Menu .................................................................................................................. 275

Table 2-29 Troubleshooting menu ....................................................................................................... 289

Table 2-30 Backup/Restore menu ....................................................................................................... 293

Table 2-31 Calibration/Cleaning menu ............................................................................................... 294

Table 2-32 Print modes under the Adjust Paper Types sub menu ............................................................. 429

Table 2-33 MP modes under the Optimize submenu ............................................................................. 430

Table 2-34 Image defect examples ..................................................................................................... 432

Table 2-35 Solve performance problems .............................................................................................. 445

Table 2-36 Send-fax messages ........................................................................................................... 465

Tab

e 2-37 Receive-fax messages ........................................................................................................ 466

Table B-1 Product dimensions and weights ........................................................................................... 486

Table B-2 Product dimensions with all doors and trays fully opened ........................................................ 486

Table B-3 Operating-environment specifications .................................................................................... 486

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List of figures

Figure 1-1 Function structure ................................................................................................................... 2

Figure 1-2 Engine control system ............................................................................................................. 4

Figure 1-3 DC controller PCA ................................................................................................................. 5

Figure 1-4 Motor locations ..................................................................................................................... 7

Figure 1-5 Fan locations ........................................................................................................................ 9

Figure 1-6 Low-voltage power-supply PCA ............................................................................................. 11

Figure 1-7 High-voltage power-supply PCA ............................................................................................ 14

Figure 1-8 Fuser components ................................................................................................................ 16

Figure 1-9 Fuser control system ............................................................................................................. 17

Figure 1-10 Laser scanner system .......................................................................................................... 21

Figure 1-11 Image-formation system ...................................................................................................... 23

Figure 1-12 Image-formation components .............................................................................................. 24

Figure 1-13 Image-formation process .................................................................................................... 25

Figure 1-14 Primary charging ............................................................................................................... 26

Figure 1-15 Laser-beam exposure ......................................................................................................... 26

Figure 1-16 Developing ....................................................................................................................... 27

Figure 1-17 Image transfer ................................................................................................................... 27

Figure 1-18 Separation from the drum ................................................................................................... 28

Figure 1-19 Fusing .............................................................................................................................. 29

Figure 1-20 Drum cleaning .................................................................................................................. 29

Figure 1-21 Toner cartridge components ................................................................................................ 30

Figure 1-22 Drum discharge ................................................................................................................. 31

Figure 1-23 Transfer roller cleaning ...................................................................................................... 32

Figure 1-24 Pickup, feed, and delivery system ........................................................................................ 33

Figure 1-25 Pickup, feed, and delivery system sensors and switches .......................................................... 34

Figure 1-26 Pickup, feed, and delivery-system solenoid and motors ........................................................... 36

Figure 1-27 Pickup-and-feed block ........................................................................................................ 37

Figure 1-28 Cassette pickup mechanism ................................................................................................ 38

gure 1-29 Cassette lift operation ........................................................................................................ 40

Figure 1-30 Cassette multiple-feed prevention ......................................................................................... 41

Figure 1-31 MP tray pickup .................................................................................................................. 42

Figure 1-32 MP tray multiple-feed prevention .......................................................................................... 43

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Figure 1-33 Skew-feed prevention ......................................................................................................... 45

Figure 1-34 Fuse and delivery block ...................................................................................................... 47

Figure 1-35 Loop control ...................................................................................................................... 48

Figure 1-36 Output bin media-full detection ............................................................................................ 49

Figure 1-37 Product engine jam detection sensors and switches ................................................................ 51

Figure 1-38 Document feeder path for single-sided documents .................................................................. 55

Figure 1-39 Document feeder path for two-sided documents ..................................................................... 56

Figure 1-40 500-sheet paper feeder paper path ..................................................................................... 57

Figure 1-41 500-sheet paper feeder signal flow ..................................................................................... 58

Figure 1-42 500-sheet paper feeder motor locations ............................................................................... 58

Figure 1-43 500-sheet paper feeder pickup and feed components ............................................................ 59

Figure 1-44 500-sheet paper feeder pickup and feed cassette pickup ....................................................... 60

Figure 1-45 500-sheet paper feeder lift-up operation ............................................................................... 61

Figure 1-46 500-sheet paper feeder multiple-feed prevention ................................................................... 63

Figure 1-47 500-sheet paper feeder cassette jam detection sensor ............................................................ 63

Figure 1-48 Paper deck paper path ...................................................................................................... 66

Figure 1-49 Paper deck signal flow ....................................................................................................... 67

Figure 1-50 Paper deck motors ............................................................................................................. 69

Figure 1-51 Paper deck pickup-and-feed components .............................................................................. 70

Figure 1-52 Paper deck lift-up operation ................................................................................................ 72

Figure 1-53 Paper deck jam detection sensors ........................................................................................ 73

Figure 1-54 HCI paper path ................................................................................................................. 75

Figure 1-55 HCI signal flow ................................................................................................................. 76

Figure 1-56 HCI motors ....................................................................................................................... 77

Figure 1-57 HCI pickup-and-feed operation ............................................................................................ 78

Figure 1-58 HCI lift-up operation .......................................................................................................... 80

Figure 1-59 HCI jam detection sensors .................................................................................................. 82

Figure 1-60 Duplexer paper path .......................................................................................................... 84

gure 1-61 Duplexer signal flow .......................................................................................................... 85

Figure 1-62 Duplexer motor ................................................................................................................. 86

Figure 1-63 Duplexer fan ..................................................................................................................... 87

Figure 1-64 Duplexer reverse-and-feed operation .................................................................................... 88

Figure 1-65 Duplexer side misregistration detection ................................................................................ 90

Figure 1-66 Duplexer jam detection sensors ........................................................................................... 92

Figure 1-67 Stapler/stacker paper path ................................................................................................. 94

Figure 1-68 Stapler/stacker signal flow ................................................................................................. 95

Figure 1-69 Stapler/stacker motor locations ........................................................................................... 96

Figure 1-70 Stapler/stacker feed and delivery operation ......................................................................... 98

Figure 1-71 Staple mode mode begins ................................................................................................ 100

Figure 1-72 Jogger guide in the waiting position .................................................................................. 101

Figure 1-73 Alignment-alienation motor separates output rollers .............................................................. 102

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Figure 1-74 Jogger guide in the alignment position ............................................................................... 103

Figure 1-75 Leading end alienation roller activates ............................................................................... 103

Figure 1-76 Alignment complete ......................................................................................................... 104

Figure 1-77 Jogger guide in the turnout position ................................................................................... 105

Figure 1-78 Paper stack goes to the output bin ..................................................................................... 105

Figure 1-79 Paper stack goes to the output bin in stacker mode .............................................................. 106

Figure 1-80 Stapler/stacker jam sensors .............................................................................................. 107

Figure 1-81 Stapler components ......................................................................................................... 109

Figure 2-1 Touchscreen blank, white, or dim (no image) ........................................................................ 127

Figure 2-2 Touchscreen is slow to respond or requires multiple presses to respond .................................... 128

Figure 2-3 Touchscreen has an unresponsive zone ................................................................................ 129

Figure 2-4 No control-panel sound ...................................................................................................... 130

Figure 2-5 Home button is unresponsive .............................................................................................. 131

Figure 2-6 Hardware integration pocket (HIP) is not functioning (control panel functional) .......................... 132

Figure 2-7 Locating the engine-test-page switch ..................................................................................... 136

Figure 2-8 Test the cartridge door switch ............................................................................................. 142

Figure 2-9 Test the left door switch ...................................................................................................... 143

Figure 2-10 Test the top sensor ........................................................................................................... 146

Figure 2-11 Fuser loop sensor ............................................................................................................ 147

Figure 2-12 Fuser output sensor .......................................................................................................... 148

Figure 2-13 Duplex switchback sensor ................................................................................................. 149

Figure 2-14 Duplexer refeed sensor .................................................................................................... 150

Figure 2-15 Tray 4 feed sensor ........................................................................................................... 151

Figure 2-16 Output sensor ................................................................................................................. 152

Figure 2-17 Tray 1 paper sensor ........................................................................................................ 155

Figure 2-18 Tray 2 paper sensor ........................................................................................................ 156

Figure 2-19 Tray 2 paper surface sensor ............................................................................................. 157

Figure 2-20 Tray 2 paper size switches ............................................................................................... 158

Figure 2-21 Tray 3 paper sensor ........................................................................................................ 159

gure 2-22 Tray 3 paper surface sensor ............................................................................................. 160

Figure 2-23 Tray 3 paper size switches ............................................................................................... 161

Figure 2-24 Output bin full sensor ....................................................................................................... 162

Figure 2-25 Tray 4 paper sensor ........................................................................................................ 163

Figure 2-26 Tray 4 paper surface sensor ............................................................................................. 164

Figure 2-27 Tray 4 paper size switches ............................................................................................... 165

Figure 2-28 Tray 4 feed sensor ........................................................................................................... 166

Figure 2-29 Lower right door sensor .................................................................................................... 167

Figure 2-30 Test the Tray 4 door switch ............................................................................................... 169

Figure 2-31 Tray 4 paper sensor ........................................................................................................ 172

Figure 2-32 Tray 4 paper surface sensor ............................................................................................. 173

Figure 2-33 Tray 4 paper size sensor .................................................................................................. 174

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Figure 2-34 Tray 4 paper feed sensor ................................................................................................. 175

Figure 2-35 Tray 4 door open sensor .................................................................................................. 176

Figure 2-36 Tray 5 paper sensor ........................................................................................................ 177

Figure 2-37 Tray paper surface sensor ................................................................................................ 178

Figure 2-38 Tray 5 paper size sensor .................................................................................................. 179

Figure 2-39 Tray 5 feed sensor ........................................................................................................... 180

Figure 2-40 HCI exit sensor ................................................................................................................ 181

Figure 2-41 Product cross section ........................................................................................................ 187

Figure 2-42 Optional paper feeder (Tray 3 and Tray 4) cross section ...................................................... 188

Figure 2-43 1x500-sheet paper deck cross section ................................................................................ 189

Figure 2-44 3x500-sheet paper deck cross section ................................................................................ 190

Figure 2-45 3,500-sheet HCI cross section ........................................................................................... 191

Figure 2-46 DC controller connections ................................................................................................. 192

Figure 2-47 Base product external components .................................................................................... 194

Figure 2-48 1x500-sheet paper feeder external components .................................................................. 195

Figure 2-49 1x500-sheet paper deck external components .................................................................... 196

Figure 2-50 3x500-sheet paper deck external components .................................................................... 197

Figure 2-51 3500-sheet paper deck (HCI) external components .............................................................. 198

Figure 2-52 Duplexer external components .......................................................................................... 199

Figure 2-53 Stapler/stacker external components ................................................................................. 200

Figure 2-54 Major component locations (1 of 3) ................................................................................... 201

Figure 2-55 Major component locations (2 of 3) ................................................................................... 202

Figure 2-56 Major component locations (3 of 3) ................................................................................... 202

Figure 2-57 PCA component locations ................................................................................................. 203

Figure 2-58 Motor locations ............................................................................................................... 203

Figure 2-59 Fan locations .................................................................................................................. 204

Figure 2-60 Roller locations ............................................................................................................... 204

Figure 2-61 Sensor locations (base product) ......................................................................................... 205

Figure 2-62 Switch locations (base product) ......................................................................................... 206

Figure 2-63 Sol

Figure 2-64 Clutch location (base product) ........................................................................................... 207

Figure 2-65 1x500 paper feeder internal component locations ............................................................... 208

Figure 2-66 1x500 paper deck internal component locations ................................................................. 209

Figure 2-67 3x500 paper deck internal component locations ................................................................. 210

Figure 2-68 3500-sheet paper deck (HCI) internal component locations (1 of 2) ....................................... 211

Figure 2-69 3500-sheet paper deck (HCI) internal component locations (2 of 2) ....................................... 212

Figure 2-70 Stapler/stacker internal component locations ...................................................................... 213

Figure 2-71 General timing chart ........................................................................................................ 214

Figure 2-72 General circuit diagram (1 of 2) ....................................................................................... 215

Figure 2-73 General circuit diagram (2 of 2) ....................................................................................... 216

Figure 2-74 Configuration page ......................................................................................................... 218

noid location (base product) ....................................................................................... 207

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