HP LaserJet CP1020 User's Guide

LASERJET PROFESSIONAL CP1020
COLOR PRINTER SERIES
User Guide
HP LaserJet Pro CP1020 Color Printer Series
User Guide
Copyright and License
Trademark Credits
© Copyright 2015 HP Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Edition 2, 12/2016
Adobe®, Adobe Photoshop®, Acrobat®, and PostScrip Incorpor
Java™ is a US trademark of Sun Microsystems, Inc.
Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.
UNIX® is a registered trademark of The Open Group
ENERGY STAR® and the ENERGY STAR® mark are regist
t® are trademarks of Adobe Systems
ated.
.
ered U.S. marks.
Conventions used in this guide
TIP: Tips provide helpful hints or shortcuts.
NOTE: Notes provide important information to explain a concept or to complete a task.
CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the
product.
WARNING! Warnings alert you to specic procedures that you should follow to avoid personal injury,
catastrophic loss of data, or extensive damage to the product.
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iv Conventions used in this guide ENWW
Table of contents
1 Product basics ............................................................................................................................................... 1
Product comparison ............................................................................................................................................... 2
Environmental features ......................................................................................................................................... 2
Accessibility features ............................................................................................................................................. 3
Product views ......................................................................................................................................................... 4
Product front view ............................................................................................................................... 4
Product back view ............................................................................................................................... 5
Serial number and model number location ........................................................................................ 5
Control panel layout ............................................................................................................................ 6
2 Software for Windows .................................................................................................................................... 7
Supported operating systems for Windows .......................................................................................................... 8
Supported printer drivers for Windows ................................................................................................................. 8
Change print job settings for Windows ................................................................................................................. 9
Change printer-driver settings for Windows ....................................................................................................... 10
Change the settings for all print jobs until the software program is closed .................................... 10
Change the default settings for all print jobs ................................................................................... 10
Change the product conguration settings ...................................................................................... 10
Remove software for Windows ........................................................................................................................... 11
Supported utilities for Windows (network models only) .................................................................................... 12
3 Use the product with Mac ............................................................................................................................. 13
Software for Mac .................................................................................................................................................. 14
Supported operating systems for Mac .............................................................................................. 14
Supported printer drivers for Mac ..................................................................................................... 14
Install software for Mac operating systems ..................................................................................... 14
Remove software from Mac operating systems ............................................................................... 16
Change printer-driver settings for Mac ............................................................................................. 17
Software for Mac computers ............................................................................................................. 18
Print with Mac ...................................................................................................................................................... 19
Cancel a print job with Mac ................................................................................................................ 19
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Change the paper size and type with Mac ........................................................................................ 19
Resize documents or print on a custom paper size with Mac .......................................................... 19
Create and use printing presets with Mac ......................................................................................... 19
Print a cover page with Mac .............................................................................................................. 20
Print multiple pages on one sheet of paper with Mac ...................................................................... 20
Print on both sides of the page (duplex) with Mac ........................................................................... 21
Set the color options with Mac .......................................................................................................... 21
4 Connect the product ..................................................................................................................................... 23
Supported network operating systems (network models only) ......................................................................... 24
Printer sharing disclaimer ................................................................................................................. 24
Connect with USB ................................................................................................................................................. 25
CD installation ................................................................................................................................... 25
Connect to a network (network models only) ..................................................................................................... 26
Supported network protocols ........................................................................................................... 26
Install the product on a wired network ............................................................................................. 26
Install the product on a wireless network ........................................................................................ 27
Congure network settings .............................................................................................................. 30
5 Paper and print media .................................................................................................................................. 33
Understand paper use ......................................................................................................................................... 34
Special paper guidelines ................................................................................................................... 34
Change the printer driver to match the paper type and size .............................................................................. 36
Supported paper sizes ......................................................................................................................................... 37
Supported paper types ........................................................................................................................................ 39
Load paper trays .................................................................................................................................................. 41
Load the input tray ............................................................................................................................ 41
Tray capacity ..................................................................................................................................... 41
Paper orientation for loading trays .................................................................................................. 42
6 Print tasks .................................................................................................................................................. 43
Cancel a print job with Windows .......................................................................................................................... 44
Basic print tasks with Windows ........................................................................................................................... 45
Open the printer driver with Windows .............................................................................................. 45
Get help for any printing option with Windows ................................................................................ 46
Change the number of print copies with Windows ........................................................................... 47
Save custom print settings for reuse with Windows ........................................................................ 47
Improve print quality with Windows ................................................................................................. 50
Print on both sides (duplex) with Windows ...................................................................................... 51
Print multiple pages per sheet with Windows .................................................................................. 53
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Select page orientation with Windows ............................................................................................. 55
Set color options with Windows ........................................................................................................ 57
Additional print tasks with Windows ................................................................................................................... 58
Print colored text as black (grayscale) with Windows ...................................................................... 58
Print on preprinted letterhead or forms with Windows ................................................................... 59
Print on special paper, labels, or transparencies with Windows ...................................................... 61
Print the rst or last page on dierent paper with Windows ........................................................... 63
Scale a document to t page size with Windows .............................................................................. 64
Add a watermark to a document with Windows ............................................................................... 66
Create a booklet with Windows ......................................................................................................... 66
7 Color ........................................................................................................................................................... 69
Adjust color .......................................................................................................................................................... 70
Change the color theme for a print job ............................................................................................. 70
Change the color options .................................................................................................................. 70
Manual color options ......................................................................................................................... 71
Match colors ......................................................................................................................................................... 73
8 Manage and maintain the product ................................................................................................................. 75
Print information pages ....................................................................................................................................... 76
Print the conguration page ............................................................................................................. 76
Print the supplies status page .......................................................................................................... 76
Use the HP Embedded Web Server (network models only) ................................................................................ 77
Open the HP Embedded Web Server ................................................................................................. 77
HP Embedded Web Server features .................................................................................................. 77
Product security features .................................................................................................................................... 79
Lock the product ................................................................................................................................ 79
Assign a system password ................................................................................................................ 79
Economy settings ................................................................................................................................................ 80
Set Auto-On/Auto-O mode ............................................................................................................. 80
Manage supplies and accessories ....................................................................................................................... 81
Print when a print cartridge or imaging drum is at estimated end of life ........................................ 81
Manage print cartridges and imaging drums ................................................................................... 81
Replacement instructions ................................................................................................................. 84
Clean the product ................................................................................................................................................. 92
Clean the paper path ......................................................................................................................... 92
Clean the exterior .............................................................................................................................. 92
Product updates .................................................................................................................................................. 92
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9 Solve problems ............................................................................................................................................ 93
Self help ............................................................................................................................................................... 94
Solve problems checklist ..................................................................................................................................... 95
Step 1: Make sure that the product is set up correctly ..................................................................... 95
Step 2: Check the cabling or wireless connection (network models only) ....................................... 95
Step 3: Check to see if any control-panel lights are lit ..................................................................... 95
Step 4: Check the paper ..................................................................................................................... 95
Step 5: Check the software ............................................................................................................... 96
Step 6: Test print functionality .......................................................................................................... 96
Step 7: Check the supplies ................................................................................................................ 96
Step 8: Try sending a print job from a computer .............................................................................. 96
Factors that aect product performance ............................................................................................................ 97
Restore factory settings ...................................................................................................................................... 98
Interpret control panel light patterns ................................................................................................................. 99
Status alert messages ....................................................................................................................................... 102
Paper feeds incorrectly or becomes jammed ................................................................................................... 107
The product does not pick up paper ............................................................................................... 107
The product picks up multiple sheets of paper .............................................................................. 107
Prevent paper jams ......................................................................................................................... 107
Clear jams ........................................................................................................................................ 107
Improve print quality ......................................................................................................................................... 112
Use the correct paper type setting in the printer driver ................................................................. 112
Adjust color settings in the printer driver ....................................................................................... 113
Use paper that meets HP specications ......................................................................................... 114
Print a cleaning page ....................................................................................................................... 115
Calibrate the product to align colors .............................................................................................. 115
Check the print cartridges ............................................................................................................... 115
The product does not print or it prints slowly ................................................................................................... 120
The product does not print ............................................................................................................. 120
The product prints slowly ............................................................................................................... 120
Solve connectivity problems ............................................................................................................................. 121
Solve direct-connect problems ....................................................................................................... 121
Solve network problems ................................................................................................................. 121
Solve wireless network problems ..................................................................................................................... 123
Wireless connectivity checklist ....................................................................................................... 123
The product does not print after the wireless conguration completes ....................................... 123
The product does not print, and the computer has a third-party rewall installed ...................... 123
The wireless connection does not work after moving the wireless router or product .................. 124
Cannot connect more computers to the wireless product ............................................................. 124
The wireless product loses communication when connected to a VPN ......................................... 124
The network does not appear in the wireless networks list .......................................................... 124
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The wireless network is not functioning ........................................................................................ 124
Solve product software problems ..................................................................................................................... 126
Solve common Mac problems ........................................................................................................................... 127
The printer driver is not listed in the Print & Fax list ...................................................................... 127
The product name does not appear in the product list in the Print & Fax list ............................... 127
The printer driver does not automatically set up the selected product in the Print & Fax list ...... 127
A print job was not sent to the product that you wanted ............................................................... 127
When connected with a USB cable, the product does not appear in the Print & Fax list after
the driver is selected. ...................................................................................................................... 128
You are using a generic printer driver when using a USB connection ............................................ 128
Appendix A Specications ............................................................................................................................. 129
Physical specications ...................................................................................................................................... 130
Power consumption, electrical specications, and acoustic emissions ........................................................... 130
Environmental specications ............................................................................................................................ 130
Appendix B Service and support .................................................................................................................... 131
HP limited warranty statement ......................................................................................................................... 132
UK, Ireland, and Malta ..................................................................................................................... 133
Austria, Belgium, Germany, and Luxemburg .................................................................................. 133
Belgium, France, and Luxemburg ................................................................................................... 134
Italy .................................................................................................................................................. 134
Spain ................................................................................................................................................ 134
Denmark .......................................................................................................................................... 135
Norway ............................................................................................................................................ 135
Sweden ............................................................................................................................................ 135
Portugal ........................................................................................................................................... 136
Greece and Cyprus ........................................................................................................................... 136
Hungary ........................................................................................................................................... 136
Czech Republic ................................................................................................................................ 137
Slovakia ........................................................................................................................................... 137
Poland ............................................................................................................................................. 137
Bulgaria ........................................................................................................................................... 137
Romania .......................................................................................................................................... 138
Belgium and the Netherlands ......................................................................................................... 138
Finland ............................................................................................................................................. 138
Slovenia ........................................................................................................................................... 139
Croatia ............................................................................................................................................. 139
Latvia ............................................................................................................................................... 139
Lithuania .......................................................................................................................................... 139
Estonia ............................................................................................................................................. 140
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Russia .............................................................................................................................................. 140
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ........................... 141
HP policy on non-HP supplies ........................................................................................................................... 142
HP anticounterfeit Web site ............................................................................................................................... 143
Data stored on the toner cartridge ................................................................................................................... 144
End User License Agreement ............................................................................................................................. 145
Customer self-repair warranty service ............................................................................................................. 149
Customer support .............................................................................................................................................. 150
Appendix C Environmental product stewardship program ................................................................................ 151
Protecting the environment .............................................................................................................................. 152
Ozone production .............................................................................................................................................. 152
Power consumption ........................................................................................................................................... 152
Toner consumption ............................................................................................................................................ 152
Paper use ........................................................................................................................................................... 153
Plastics ............................................................................................................................................................... 153
HP LaserJet print supplies ................................................................................................................................. 153
Paper .................................................................................................................................................................. 153
Material restrictions .......................................................................................................................................... 153
Disposal of waste equipment by users (EU and India) ...................................................................................... 153
Electronic hardware recycling ........................................................................................................................... 154
Brazil hardware recycling information .............................................................................................................. 154
Chemical substances ......................................................................................................................................... 154
Product Power Data per European Union Commission Regulation 1275/2008 ............................................... 154
Restriction on Hazardous Substances statement (India) ................................................................................. 154
Restriction on Hazardous Substances statement (Turkey) .............................................................................. 154
Restriction on Hazardous Substances statement (Ukraine) ............................................................................. 155
Substances Table (China) ................................................................................................................................... 155
SEPA Ecolabel User Information (China) ........................................................................................................... 155
The regulation of the implementation on China energy label for printer, fax, and copier .............................. 156
Material Safety Data Sheet (MSDS) ................................................................................................................... 156
EPEAT ................................................................................................................................................................. 156
For more information ........................................................................................................................................ 156
Appendix D Regulatory information ............................................................................................................... 157
Declaration of conformity (base models) ......................................................................................................... 158
Declaration of conformity (wireless models) .................................................................................................... 160
Regulatory statements ..................................................................................................................................... 162
FCC regulations ................................................................................................................................ 162
Canada - Industry Canada ICES-003 Compliance Statement ......................................................... 162
EMC statement (Korea) ................................................................................................................... 162
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Power cord instructions .................................................................................................................. 162
Laser safety ..................................................................................................................................... 162
Laser statement for Finland ........................................................................................................... 163
GS statement (Germany) ................................................................................................................. 164
Eurasian Conformity (Belarus, Kazakhstan, Russia) ...................................................................... 164
Additional statements for wireless products .................................................................................................... 165
FCC compliance statement—United States .................................................................................... 165
Australia statement ........................................................................................................................ 165
Brazil ANATEL statement ................................................................................................................ 165
Canadian statements ...................................................................................................................... 165
Exposure to Radio Frequency Radiation (Canada) ......................................................................... 165
European Union regulatory notice .................................................................................................. 166
Notice for use in Russia ................................................................................................................... 166
Mexico statement ............................................................................................................................ 166
Taiwan statement ........................................................................................................................... 166
Korean statement ........................................................................................................................... 166
Vietnam Telecom wired/wireless marking for ICTQC Type approved products ............................. 167
Appendix E Supplies and accessories ............................................................................................................. 169
Order parts, accessories, and supplies ............................................................................................................. 170
Part numbers ..................................................................................................................................................... 170
Print cartridges ............................................................................................................................... 170
Imaging drums ................................................................................................................................ 170
Cables and interfaces ...................................................................................................................... 170
Index ........................................................................................................................................................... 171
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1 Product basics

Product comparison
Environmental features
Accessibility features
Product views
ENWW 1

Product comparison

HP LaserJet Pro CP1025
CE913A
Speed: Prints up to 16 A4-size pages per minute (ppm) or 17 letter-
pm monochrome and 4 ppm color
size p
Tray: 150 sheets of 75 g/m2 (20 lb)
Output bin: 50 sheets of 75 g/m2 (20 lb)
HP LaserJet Pro CP1025nw
CE914A
HP LaserJet Pro CP1025 plus:
Connectivity: 802.11b/g/n wireless networking, built-in
orking to connect to 10Base-T/100Base-TX networks
netw
Internal networking: HP internal networking port
Connectivity: Hi-Speed USB 2.0 port
Two-sided printing (duplexing): Manual duplexing (using the printer driv
Introductory print cartridge: Supplied with product
er)

Environmental features

Recycling Reduce waste by using recycled paper.
Recycle print cartridges by using the HP return process.
Energy savings Save energy with HP Auto-On/Auto-O Technology.
Manual dupl
Print multiple pages per sheet
ex printing Save paper by using the manual duplex printing setting.
Save paper by printing two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver.
2 Chapter 1 Product basics ENWW

Accessibility features

The product includes several features that aid users with accessibility issues.
Online user guide that is compatible with text screen-readers.
Print cartridges and the imaging drum can be installed and removed by using one hand.
All doors and covers can be opened by using one hand.
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Product views

1
3
4
6
5
2

Product front view

1 Output bin
2 Control panel
3 Power button
4 Main-input tray
5 Front cover (provides access to the imaging drum)
6 Print cartridge door (provides access to the cyan, magenta, yellow, and black print cartridges)
4 Chapter 1 Product basics ENWW

Product back view

1
3
4
5
2
1 Kensington lock
2 Rear jam-access door
3 HP internal network port (network models only)
4 USB port
5 Power receptacle

Serial number and model number location

The label that contains the product and serial numbers is on the inside of the front cover.
ENWW Product views 5

Control panel layout

1
8
9
2
3
4
5
6
7
1
2-5
6
7
8
9
Wireless button and light
Cartridge buttons and lights
Attention light
Ready light
Resume button
Cancel button
Press and hold the button to enable Wi-Fi Protected Setup (WPS) (netw the state of the wireless connection.
When the print cartridge door is closed, press the butt
on to access the print cartridge of the corresponding color. The light indicates the state of the print cartridge.
Indicates that the print-cartridge door is open or other errors exis
When the light is on, the product is ready to print, When the light is blinking, the product is pr
Press to resume a print job.
Press to cancel a print job.
ork models only). The light indicates
t.
ocessing data.
6 Chapter 1 Product basics ENWW

2 Software for Windows

Supported operating systems for Windows
Supported printer drivers for Windows
Change print job settings for Windows
Change printer-driver settings for Windows
Remove software for Windows
Supported utilities for Windows (network models only)
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Supported operating systems for Windows

The product comes with software for the following Windows® operating systems:
Windows 7 (32-bit and 64-bit)
Windows Vista (32-bit and 64-bit)
Windows XP (32-bit, Service Pack 2)
Windows Server 2003 (32-bit, Service Pack 3)
Windows Server 2008 (32-bit and 64-bit)

Supported printer drivers for Windows

The product comes with software for Windows that allows the computer to communicate with the product. This software is called a printer driver. Printer drivers provide access to product features, such as printing on custom-sized paper, resizing documents, and inserting watermarks.
NOTE: The most recent drivers are available at www.hp.com/support/ljcp1020series.
8 Chapter 2 Software for Windows ENWW

Change print job settings for Windows

Tool for changing the settings Method for changing the settings Duration of changes Hierarchy of changes
Software program settings On the File menu in the software
program, click Page Setup or a similar command.
Printer Properties in the software program
Default printer driver settings 1. Open the list of printers on
The steps vary for each software program. This procedure is most common.
1. On the File menu in the
software program, click
Print.
2. Select the product, and then
click Properties or Preferences.
3. Change the settings on any of
the tabs.
your computer, and select this product.
NOTE: This step varies for
each operating system.
2. Click Printer, and then click
Printing Preferences.
3. Change the settings on any of
the tabs.
These settings are in eect for the current print job only.
These settings are in eect for the current session of the software program.
These settings remain in eect until you change them again.
NOTE: This method changes the
default settings for the printer driver for all software programs.
Settings changed here override settings changed anywhere else.
Settings changed here override default printer driver settings and default product settings.
You can override these settings by changing settings in the software program.
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Change printer-driver settings for Windows

Change the settings for all print jobs until the software program is closed

1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
The steps can vary; this procedure is most common.

Change the default settings for all print jobs

1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view):
Click Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.
Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer.
Windows 7: Click Start, and then click Devices and Printers.
2. Right-click the driver icon, and then select Printing Preferences.
Change the product conguration settings
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view):
Click Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.
Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer.
Windows 7: Click Start, and then click Devices and Printers.
2. Right-click the driver icon, and then select Properties or Printer properties.
3. Click the Congure tab.
10 Chapter 2 Software for Windows ENWW

Remove software for Windows

Windows XP
1. Click Start, and then click Programs.
2. Click HP, and then click the product name.
3. Click Uninstall, and then follow the onscreen instructions to remove the software.
Windows Vista and Windows 7
1. Click Start, and then click All Programs.
2. Click HP, and then click the product name.
3. Click Uninstall, and then follow the onscreen instructions to remove the software.
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Supported utilities for Windows (network models only)

HP Embedded Web Server (The HP EWS is only accessible when the product is network connected, not when the product is connected via USB.)
12 Chapter 2 Software for Windows ENWW

3 Use the product with Mac

Software for Mac
Print with Mac
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Software for Mac

Supported operating systems for Mac

The product supports the following Mac operating systems:
Mac OS X 10.5, 10.6, and later
NOTE: For Mac OS X 10.5 and later, PPC and Intel® Core™ Processor Macs are supported. For Mac OS X 10.6,
Intel Core Processor Macs are supported.

Supported printer drivers for Mac

The HP LaserJet software installer provides PostScript® Printer Description (PPD) les, and Printer Dialog
ensions (PDEs) for use with Mac OS X computers. The HP printer PPD and PDE les, in combination with the
Ext product printer driver, provide full printing functionality and access to specic HP printer features.

Install software for Mac operating systems

Install software for Mac computers connected directly to the product
This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer th
1. Connect the USB cable to the product and the computer.
an 2 m (6.5 ft).
2. Install the software from the CD.
3. Click HP Instal
4. On the Congr
5. Print a page from any program to make sure that the printing software is correctly installed.
14 Chapter 3 Use the product with Mac ENWW
ler icon, and follow the onscreen instructions.
atulations screen, click the OK button.
Install software for Mac computers on a wired network
LASERJET PROFESSIONAL
Congure the IP address
1. Connect the network cable to the product and to the network.
2. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns
an IP addr
ess or host name for the product.
3. Press and hold the Resume button for two to three seconds to print a conguration page and a
supplies s
4. Find the IP addre
Install the software
1. Quit all programs on the computer.
2. Install the software from the CD.
3. Click the HP Instal
4. On the Congr
5. Print a page from any program to make sure that the printing software is correctly installed.
tatus page.
ss on the conguration report.
ler icon, and follow the onscreen instructions.
atulations screen, click the OK button.
ENWW Software for Mac 15
Install software for Mac computers on a wireless network
Before installing the product software, make sure the product is not connected to the network using a network cable.
If your wireless router does not support Wi-Fi Protected Setup (WPS), obtain the wireless router network settings from your system administrator, or complete the following tasks:
Obtain the wireless network name or service set identier (SSID).
Determine the security password or encryption key for the wireless network.
Connect the product to a wireless network using WPS
If your wireless router supports Wi-Fi Protected Setup (WPS), this is the simplest way to set up the product on a wireless network.
1. Press the WPS button on your wireless router.
2. Press and hold the Wireless button on the product control panel for two seconds. Release the button
when the wireless light starts blinking.
3. Wait up to two minutes while the product establishes a network connection with the wireless router.
NOTE: If this method is not successful, try using the wireless network using USB cable method.
Connect the product to a wireless network using a USB cable
If your wireless router does not support WiFi-Protected Setup (WPS), use this method to set up the product on a wirele the setup is complete, you can disconnect the USB cable and use the wireless connection.
1. Insert the software CD into the computer CD tray.
2. Follow the on-screen instructions. When prompted, select the Connect through a wireless network
3. When the instal
4. When instal
ss network. Using a USB cable to transfer settings makes setting up a wireless connection easier. After
o
ption. Connect the USB cable to the product when prompted.
CAUTION: Do not connect the USB cable until the installation program prompts you.
lation is complete, print a conguration page to make sure that the product has a SSID
name.
lation is complete, disconnect the USB cable.

Remove software from Mac operating systems

You must have administrator rights to remove the software.
1. Disconnect the product from the computer.
2. Open Applications.
3. Select
4. Select
HP.
HP Uninstaller.
5. Select the product from the list of devices, and then click the Uninstall button.
6. After the software is uninstalled, restart the computer and empty the Trash.
16 Chapter 3 Use the product with Mac ENWW
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