HP Insight Diagnostics Software User Manual
HP Insight Diagnostics user guide
March 2010
This guide provides information about the Hewlett-Packard Insight Diagnostics software, including using,
managing, and troubleshooting.
HP Insight Diagnostics is a proactive server management tool, available in both Online and Offline editions.
Insight Diagnostics provides diagnostics and troubleshooting capabilities to assist IT administrators who verify
server installations, troubleshoot problems, and perform repair validation.
This guide is intended is for the person who installs, administers, and troubleshoots servers and storage systems.
HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in
products with hazardous energy levels.
Part number: 390374-005
Edition 5.0 edition: March 2010
Legal and notice information
© Copyright 2010 Hewlett-Packard Development Company, L.P.
Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211
and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items
are licensed to the U.S. Government under vendor's standard commercial license.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set
forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Intel, Itanium, Pentium, Intel Inside, and the Intel Inside logo are trademarks or registered trademarks of Intel Corporation or
its subsidiaries in the United States and other countries.
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UNIX is a registered trademark of The Open Group.
Printed in the US
Contents
1 HP Insight Diagnostics overview ........................................................... 7
HP Insight Diagnostics editions ..................................................................................................... 7
Key features and benefits ............................................................................................................. 7
Theory of operation .................................................................................................................... 8
System requirements .................................................................................................................... 8
2 Getting started .................................................................................. 9
Installing the Online Edition ......................................................................................................... 9
Removing the HP Server Utility ............................................................................................... 9
Removing the HP Survey Utility for Windows® ................................................................... 9
Removing the HP Survey Utility for Linux ............................................................................ 9
Installing HP Insight Diagnostics for Windows Online Edition ..................................................... 9
Installing from the HP ProLiant Support Pack ...................................................................... 9
Installing from the Smart Component ................................................................................ 9
Installing HP Insight Diagnostics for Linux Online edition .......................................................... 10
Installing from the HP ProLiant Linux Support Pack ............................................................. 10
Installing from the Linux RPM Package Manager (RPM) ...................................................... 10
Locating files ............................................................................................................... 10
Starting the Online Edition ......................................................................................................... 11
Starting HP Insight Diagnostics for Windows Online Edition ..................................................... 11
Starting from the Windows Start menu ............................................................................ 11
Starting from HP Systems Insight Manager ...................................................................... 11
Starting from the HP System Management Homepage ...................................................... 11
Starting HP Insight Diagnostics for Linux Online Edition from the HP System Management
Homepage ........................................................................................................................ 12
Starting the Online Edition from a browser ............................................................................ 12
Modifying browser settings on a Linux server ......................................................................... 12
Starting the Online Edition from Microsoft Internet Explorer ...................................................... 13
Starting the Online Edition from Firefox ................................................................................. 13
Starting the Online Edition from a command line .................................................................... 13
Using Insight Diagnostics Commands in Linux ........................................................................ 15
Starting the Offline Edition ......................................................................................................... 15
Starting from an HP SmartStart CD ....................................................................................... 15
Starting from an HP Documentation CD ................................................................................. 15
3 Using HP Insight Diagnostics ............................................................. 17
Using the Survey tab ................................................................................................................. 17
Scheduling a survey ........................................................................................................... 19
Saving survey configuration information ................................................................................ 19
Deleting a survey session .................................................................................................... 20
Comparing configurations ................................................................................................... 20
Using the Diagnose tab ............................................................................................................. 21
Using the Test tab (HP Insight Diagnostics Offline Edition only) ........................................................ 22
Running a Quick Test .......................................................................................................... 22
HP Insight Diagnostics user guide 3
Running a Complete Test ..................................................................................................... 23
Running a Custom Test ........................................................................................................ 24
Using the Status tab .................................................................................................................. 25
Viewing Diagnose test status ................................................................................................ 25
Viewing offline test status ..................................................................................................... 26
The Log tab .............................................................................................................................. 27
Diagnosis Log tab .............................................................................................................. 27
Test Log ............................................................................................................................ 28
Error Log tab ..................................................................................................................... 29
Integrated Management Log tab .......................................................................................... 29
Help tab .................................................................................................................................. 30
About HP Insight Diagnostics ............................................................................................... 31
Error codes ........................................................................................................................ 31
Test components ................................................................................................................. 32
Saving and printing information in HP Insight Diagnostics .............................................................. 33
Exiting HP Insight Diagnostics ..................................................................................................... 33
Uninstalling HP Insight Diagnostics Online Edition ......................................................................... 34
Uninstalling HP Insight Diagnostics from a Windows server ...................................................... 34
Uninstalling HP Insight Diagnostics from a Linux server ............................................................ 34
4 Troubleshooting ............................................................................... 35
Troubleshooting memory ............................................................................................................ 35
Troubleshooting disk drives and storage systems ........................................................................... 36
Where to go for additional help ................................................................................................. 36
Related documentation ........................................................................................................ 36
HP websites ....................................................................................................................... 37
IT Resource Center .............................................................................................................. 37
Support and drivers ............................................................................................................ 37
Subscription service .................................................................................................................. 37
5 HP Technical Support ....................................................................... 39
HP contact information .............................................................................................................. 39
Customer Self-Repair ................................................................................................................. 39
A Acronyms and abbreviations ............................................................. 41
Index ................................................................................................. 43
4
Figures
The Webapps tab ................................................................................................... 111
Survey tab – current configuration ............................................................................. 192
Survey tab – Compare configurations ........................................................................ 213
Diagnose tab ......................................................................................................... 224
Test tab – Quick Test ................................................................................................ 235
Test tab – Complete Test ........................................................................................... 246
Test tab – Complete Test ........................................................................................... 257
Test status .............................................................................................................. 268
Custom test results ................................................................................................... 279
Test Log ................................................................................................................. 2810
Error Log ................................................................................................................ 2911
Integrated Management Log ..................................................................................... 3012
HP Insight Diagnostics Help tab ................................................................................ 3113
Find Error Codes .................................................................................................... 3214
Test Components ..................................................................................................... 3315
HP Insight Diagnostics user guide 5
Tables
Optional command line parameters .......................................................................... 141
6
1 HP Insight Diagnostics overview
HP Insight Diagnostics editions
HP Insight Diagnostics Online Edition is a web-based application that captures hardware and operating
system configuration information, records critical information for documentation and disaster recovery,
and compares historical configurations on the same server or a baseline server. Available in Microsoft®
Windows® and Linux versions, Insight Diagnostics helps to ensure proper system operation. Online
diagnosis of hard drives and assessment of power supplies for potential issues under the following
conditions:
• Hard drives attached to an HP Smart Array Controller
• Power supplies that are HP common slot power supplies and are deemed "diagnosable" by Power
Supply Diagnosis software using specific HP part numbers and HP servers
HP Insight Diagnostics Offline Edition captures system configuration information and provides detailed
diagnostic testing capabilities. The Offline Edition provides a comprehensive suite of offline system
and component tests, providing in-depth testing of critical hardware components for devices such as
processors, memory, and hard drives. During offline testing, the user-installed OS is not running.
Therefore, software information from the system is not reported. Insight Diagnostics Offline Edition
runs when the computer is started from one of the following CDs:
• HP SmartStart CD on HP ProLiant servers
• HP Documentation CD, USB Key created from the SmartStart CD, or the HP Documentation and
Diagnostics CD on HP business PC or HP workstation computers
IMPORTANT:
Third-party devices not supported by HP might not be detected by HP Insight Diagnostics.
Key features and benefits
HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating
hardware issues.
System availability is maintained through the following key features:
• Testing and diagnosing apparent hardware failures
• Documenting system configurations for upgrade planning, standardization, inventory tracking,
disaster recovery, and maintenance
• Sending or printing configuration information to another location for more in-depth analysis
• Managing the Integrated Management Log (IML)
In addition to system management tools, service tools can resolve system problems quickly. To streamline
the service process and resolve problems quickly, you must have the right information available at
the time that a service call is placed. This combination of features simplifies the service process and
minimizes downtime.
HP Insight Diagnostics user guide 7
Theory of operation
HP Insight Diagnostics is a useful step in troubleshooting procedures. If a system problem occurs, do
the following:
• Check the computer health and status LEDs.
• Use the HP Insight Diagnostics Survey Utility feature to verify the hardware configuration and
firmware versions.
• Use the HP Insight Diagnostics Offline Edition Test feature to help validate the hardware.
• Use the Integrated Management Log (if supported) to identify system errors.
System requirements
HP Insight Diagnostics Online Edition for Windows® requires the following:
• HP Advanced System Management Driver
• HP System Management Homepage
• HP Server Management Application and Agents
• 512 MB of memory
• 1024x768 graphics controller support
HP Insight Diagnostics Online Edition for Linux requires the following:
• HP System Management Homepage
• HP Server Management Application and Agents
• HP ProLiant Linux Deployment Utility
• 512 MB of memory
• 1024x768 graphics controller support
HP Insight Diagnostics Offline Edition requires the following:
• System support for a bootable CD-ROM
• 512 MB of memory
• 1024x768 graphics controller support
HP Insight Diagnostics overview8
2 Getting started
Installing the Online Edition
Use the appropriate procedures for your OS environment.
Removing the HP Server Utility
Before installing the HP Insight Diagnostics Online Edition, HP recommends removing the HP Survey
Utility. Use the procedures in this section to remove the software.
Removing the HP Survey Utility for Windows®
If installed, remove the HP Survey Utility for Windows® before installing HP Insight Diagnostics Online
Edition.
1. Go to Add or Remove Programs.
2. Select Hewlett-Packard Survey Utility.
3. Click Remove.
Removing the HP Survey Utility for Linux
If installed, remove the HP Survey Utility for Linux before installing HP Insight Diagnostics Online
Edition.
1. Identify which version of the HP Survey Utility is installed. Enter the following command: rpm
-qa|grep survey.
2. Remove the HP Survey Utility. Enter the following command: rpm -e survey.
Installing HP Insight Diagnostics for Windows Online Edition
Installing from the HP ProLiant Support Pack
Install the HP ProLiant Support Pack (PSP) from the HP SmartStart CD. HP Insight Diagnostics for
Windows® installs during the PSP installation.
For more information on the PSP, see the HP ProLiant Support Pack and Deployment Utilities User
Guide.
Installing from the Smart Component
1. Log on to the Windows® server with administrator access rights.
2. Download the Smart Component executable file.
HP Insight Diagnostics user guide 9
3. Copy the executable file to a temporary directory on the target server.
4. Run the Smart Component executable file to start the HP Diagnostics interactive installation
program.
During the installation, the Insight Diagnostics files are copied to the \hp\hpdiags directory on the
same drive in which Windows is installed, usually the C: drive.
Installing HP Insight Diagnostics for Linux Online edition
Installing from the HP ProLiant Linux Support Pack
Install the HP ProLiant Linux Support Pack (LSP) from the HP SmartStart CD. HP Insight Diagnostics for
Linux installs during the LSP installation.
For more information on the LSP, see the HP ProLiant Support Pack and Deployment Utilities User
Guide.
Installing from the Linux RPM Package Manager (RPM)
HP Insight Diagnostics for Linux is available for use with the Linux RPM utility. The following RPM
options are available:
• Install
• Query
• Refresh
• Uninstall
To install the Insight Diagnostics for Linux RPM file:
1. Obtain the Insight Diagnostics RPM file.
2. Log in to the target server as root.
3. Enter the following command:
Locating files
During the installation, the HP Insight Diagnostics files are copied to the following directories:
• The HP Insight Diagnostics executable file is copied to the /opt/hp/hpdiags directory.
• The startup script that loads the HP Insight Diagnostics Web Daemon is copied to the /etc/
rpm -Uvh <rpmFilename>
For example:
rpm —Uvh hpdiags-3.0.0–46.i386 rpm
init.d/hpdiags directory.
Getting started10
Starting the Online Edition
Starting HP Insight Diagnostics for Windows Online Edition
Starting from the Windows Start menu
1. Go to Start > All Programs > HP Insight Diagnostics Online Edition for Windows.
2. Select HP Insight Diagnostics Online Edition for Windows.
Starting from HP Systems Insight Manager
1. In HP Systems Insight Manager, go to the Device page.
2. Select HP Insight Diagnostics from the Device Links box.
Starting from the HP System Management Homepage
1. Click HP System Management Homepage on the Windows desktop.
2. Click Webapps.
3. Click HP Insight Diagnostics in Other Agents.
Figure 1 The Webapps tab
.
HP Insight Diagnostics user guide 11
Starting HP Insight Diagnostics for Linux Online Edition from the HP System Management Homepage
1. Open the browser.
2. In the address field, enter the following:
https://localhost:2381
3. Press Enter. The System Management Homepage appears.
4. Click Webapps.
5. Click HP Insight Diagnostics in Other Agents.
Starting the Online Edition from a browser
HP Insight Diagnostics Online Edition enables you to view information from a browser meeting the
following requirements:
• Microsoft Internet Explorer 6.0 or later
• Firefox 1.5 or later
• Support for TCP/IP
• Support enabled for the following:
• Accept all cookies
• Java™
• JavaScript
• CSS
• Tables and frames
To start HP Insight Diagnostics from the browser:
1. Open the browser.
2. In the address field, enter the following:
https://localhost:2381/hpdiags/frontend2/frontend.php
3. Press Enter.
Modifying browser settings on a Linux server
Both the browser menu bar that displays the address and the menu bar directly below it must be
minimized so that the HP Insight Diagnostics screens fit in the browser window correctly.
To minimize the menu bars:
1. Click the down arrow located between the Back and Forward buttons and the address field to
minimize the menu bar that displays the address.
2. To minimize the bottom menu bar:
1. Right-click an open space in the menu bar.
2. Select Properties.
3. Select Auto hide.
4. Click Apply.
Getting started12
Starting the Online Edition from Microsoft Internet Explorer
To log on to the System Management Homepage from Microsoft Internet Explorer:
1. Open the browser.
2. In the address field, enter the following:
https://devicename:2381
3. Press Enter.
The Security Alert dialog box appears the first time you navigate to a system without a Certificate
Authority Root Certificate.
The Security Alert dialog box does not display if a Certificate Authority Root Certificate is installed
on the browsers to be used for management. If it does display after this is implemented, you
might have browsed to the wrong system. For more information about installing the Certificate
Authority Root Certificate, refer to the online help in your browser.
4. Click Yes. The Login page appears.
If Anonymous access is enabled, the System Management Homepage appears.
5. Enter your user name and password.
6. Click Login. The System Management Homepage appears.
Starting the Online Edition from Firefox
To log in to the System Management Homepage with Firefox:
1. Open the browser.
2. In the address field, enter the following:
https://devicename:2381
The first time you navigate to this link, the Website Certified by an Unknown Authority dialog
box appears.
3. Click OK. The Login page appears.
If Anonymous access is enabled, the System Management Homepage appears.
4. Enter your user name and password.
5. Click Login. The System Management Homepage appears.
Starting the Online Edition from a command line
To list the command line options, enter the following commands:
cd opt\hp\hpdiags
hpdiags -?
HP Insight Diagnostics user guide 13
The optional command line parameters are listed in Table 1.
Table 1 Optional command line parameters
DescriptionParameter
Language Code options:
• en (for English, the default language)
• de (for German)
–1<LanguageCode>
• es (for Spanish)
• fr (for French)
• it (for Italian)
• ja (for Japanese)
-v <Level>
-s "mmhhddMMDD"
–u
-c <File1><File2>
-t
-p
Verbosity of output where Level is an integer between 1 and 5. Level 1 is the
most filtered and Level 5 is the most verbose. The default is Level 3.
Schedule automatic execution. mm=minute (0-59), hh=hour (0-23), dd=day
(1-31), MM=month (1-12), DD=day of week (0-6). All fields must be two digits
(for example, 02 instead of 2).
Use a single asterisk (*) for any value. If you use an asterisk, you must quote
the date/time value (-s "0023***"). If no asterisk is used, the quotes are
optional.
This command adds an entry to your crontab for Linux-based systems, or to the
Windows Scheduled Tasks list for Windows-based systems. For more information
on crontab, enter man crontab at a Linux command prompt.
Unschedule of HP Insight Diagnostics running.
This command removes all entries that refer to HP Insight Diagnostics in your
crontab. For a Windows system, this command removes the entries in the
Windows Scheduled Tasks list.
Compare a file to the current output, or if two files are specified, compare the
files without generating a new report.
Run a new HP Survey Utility snapshot and output to the terminal.
This option is ignored if -o is not specified.
HP Survey Utility captures and comparisons can be to a file as plain text. The
default is XML format.
—o <File1>
-f
-a
Getting started14
Run a new HP Survey Utility snapshot and output to a file. The default is formed
using the current date in this format: surveyCCYY-MM-DD-HH-mm-ss.xml
(CC=century, YY=year, MM=month, DD=day, HH=hour, mm=minute, and
ss=second).
-t and -o cannot be used together.
Overwrite the output file if it already exists.
If the -o parameter is not specified this option is ignored.
Append the output to an existing output file.
If no -o option is specified, this option is ignored. To avoid XML parsing errors,
use this option with the plain text (-p).
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